Customer Reviews for U-Haul Moving & Storage Of Ballantyne

8,347 reviews

13401 Lancaster Hwy   Pineville, NC 28134

(704) 541-7999

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(704) 541-7999

13401 Lancaster Hwy
Pineville, NC 28134

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Stephan S. 
Rating:
5.0

Customer did not leave a comment.

Frank S. 
Rating:
5.0

Customer did not leave a comment.

Bayron S. 
Rating:
5.0

Customer did not leave a comment.

Emily K. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Very Inviting and the Gentlemen answered all question very polite and I would definitely recommend, Thank you

yvette D. 
Rating:
5.0

Customer did not leave a comment.

caroline H. 
Rating:
5.0

I know corporate gonna be like oh maybe when we can get it in the budget but y’all need coffee for real in there doesn’t matter if you’re getting there at 7 AM or you’re getting there at 6 PM just getting ready for your move or, whatever you’re getting ready to do people want coffee. It keeps everyone happy and smells inviting.

Richard S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy L. 
Rating:
5.0

Customer Service was over the top, professional, courteous, very versed and knowledgeable. The best Service that I have ever received from any U-Haul location. Thanks for a job well done.

Reese G. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Fast courteous service!

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Tim K. 
Rating:
5.0

The staff was unbelievably helpful! We had to change the unit size and were even able to drop the truck at the same location! 10/10 service!

Kaitlyn B.  |  First Impressions 
Rating:
2.0

Very little room to back a tow behind into proper space.

Richard P. 
Rating:
5.0

Excellent customer service.

Joe R. 
Rating:
5.0

I don't remember the name of the employee working the front counter that day, but he was extremely helpful, patient, and kind especially with the customer in front of me. It was pretty busy with several trucks in line and the phone going off the hook but he still went out of his way to take care of everyone.

Matthew T. 
Rating:
5.0

The customer service was awesome!!!!👍🏽

LaToschia D. 
Rating:
5.0

One of the best customer service experiences I've had since moving to South Carolina

MATHEW B. 
Rating:
3.0

Customer did not leave a comment.

India S.  |  Overall Experience 
Rating:
5.0

Very friendly and quick!

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Gui K. 
Rating:
5.0

Customer did not leave a comment.

James E. 
Rating:
5.0

The two gentleman I deal with were great and made the process very easy and smooth

Mike G. 
Rating:
5.0

So, the morning opening team member evidently didn't show up for work time. There were approximately 7 trucks of various sizes parked in the entrance from after hours drop off. Just seeing this made me think I would be a slow / late departure to my day. BUT, that was not the case. The gentleman who opened the store did so with GRACE! There were at least 5 different groups of people waiting outside the front door prior to 7 a.m.. I feel bad that I don't have his name. He is about 6'3' and has a nice full head of hair (dreads maybe) under a hair wrap. Just call him Mystro as he was conducting a flawless orchestral movement of outstanding customer service! He checked in 4 groups of people while coordinating my truck. He managed to not only pick out a truck for me, but actually switched out the original truck for a back-up because he felt that the original truck might have starter issues. We waisted no time getting the truck switched over for me to utilize your technology for a quick check out and a seamless transition into the rest of my "fun filled" day of moving..... I returned the truck around 2:15 p.m. and was greeted by a young lady with a radiant smile who had a very positive attitude and emitted great energy. It took about 12 seconds to drop off the key and be on my way. My final bill showed up a little later ion the day and everything looked This was the second time I have rented a truck from this location in under a month. Both customer service experiences have exceeded expectations! Customer service is a dying art in this country and that is not the case with this service team! Thank you for providing a bright spot in what was a very terrible emotional day of moving out of a home I lived in for the past 14 years......

Ray Z. 
Rating:
5.0

We were accessed late fees for our units C023 and C026. Our schools issue all our company's checks during the 5th through the 10th of the month for payment. Would you have the late fees reversed and we ask that the subsequent fees be dated for the 10th instead of the 2nd of the month going forward. Thank you.

Goddard School O.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

anthony S. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
1.0

Guy, who took my order and to get the van ready, read mileage wrong, Didn't check the tires air, One tire was almost flat, when asked to replace this problem, he threatened to upgrade me to new box truck at my expense. It was like, I made a big blunder ordering U-Haul. It took him some time to come to his mind to fill the air. Next time I will attempt to go somewhere before U-Haul.

anand S. 
Rating:
5.0

Customer did not leave a comment.

Rakeshkumar R. 
Rating:
5.0

Zel always helps and the older lady cleans awesomely. Also Zels sister is a huge help when I come to getting in and out. Will return to that location if I ever am Living in that area again. My Ley card works work one eve at 10:30 and Zel cane in rain storm to release us from gate. Thank agaim

Jeffery B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICK H. 
Rating:
3.0

My invoice should have been reduced by a few dollars. The return mileage was 3 miles less than the estimate at departure. Please correct and credit my card back and send a corrected invoice. Thanks

David R. 
Rating:
5.0

Customer did not leave a comment.

shaneqa E. 
Rating:
5.0

My first time renting trailer, like it says Finest and Safest. Your team has been very helpful.

Amaranath E. 
Rating:
5.0

Customer did not leave a comment.

Joseph D. 
Rating:
3.0

Customer did not leave a comment.

adilbek A. 
Rating:
5.0

Customer did not leave a comment.

Lee G. 
Rating:
5.0

Customer did not leave a comment.

Dave J. 
Rating:
5.0

Customer did not leave a comment.

JULIANO S. 
Rating:
4.0

Takes way too long to check in. Only one guy working the desk.

George D. 
Rating:
5.0

The staff has been remarkable during my time as a customer . Fantastic management is reflective in the customer service that is given from the staff . The facility was always well kept , my items being in this location felt safe and secure . Thank you for such an exceptional experience.

TIffany f.  |  Overall Experience 
Rating:
1.0

Unit was inaccessible blocked by a U-Haul truck. No employees on hand to assist. Big inconvenience. I will be cancelling my reservation and expect a full refund. RT

Ryan T.  |  Online Move In 
Rating:
3.0

There were too many trucks parked at the time of return making it difficult to return the equipment. More planning from the staff at the location would have helped.

Neeraj A. 
Rating:
4.0

Customer did not leave a comment.

Yadira L. 
Rating:
2.0

The employees are not helpful. WiFi for drop off is poor, had to keep reloading pics before it finally downloaded.

EJT S. 
Rating:
4.0

Long return line

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Service was outstanding for both check in and out!

Kevin H. 
Rating:
5.0

One of the best U-Haul experiences I have had. Great customer service!

Kelley G. 
Rating:
3.0

Prices to high

ALEX W. 
Rating:
4.0

Nice people to work with. Truck had some driver door issues But over all good experience

David S. 
Rating:
5.0

Customer did not leave a comment.

Tracendia M. 
Rating:
3.0

Customer did not leave a comment.

Yi H. 
Rating:
5.0

Customer did not leave a comment.

HARI PRASAD C. 
Rating:
5.0

Parking lot is a little tight when returning lg equipment , other than that location is good - Friendly staff - smooth transaction 👍🏼

Ruben L. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Timothy L. 
Rating:
5.0

Perfect

Antoine B. 
Rating:
5.0

There was a huge hole in the right rear outside tire of the two tire set.

Ray Z. 
Rating:
5.0

This location has the ABSOLUTE BEST Staff. They are professional, they are efficient, and they CARE. Moving and storing can be very stressful, but this team made it easy and less stressful. My ONLY place to rent and store my property! THANK YOU>

Jason N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

marisa H. 
Rating:
5.0

Representatives were courteous and knowledgeable. Location was clean and organized. Will definitely recommend and shop here again.

TONY B. 
Rating:
5.0

Check in and dropping off were great. The staff was excellent.

William L. 
Rating:
3.0

Dude that checked me out was fantastic. Dude that received the rental at return was a jerk. Never got a receipt in my email either.

JORDAN L. 
Rating:
5.0

Rented a 26' truck for a local move. Everything was ready for my reservation. I was in and out quickly and easily.

Robert S. 
Rating:
5.0

Again, very efficient service. Friendly- in and out in minutes.

David T. 
Rating:
5.0

Staff was friendly and helpful. Equipment was ready and was pulled to the front. The checkout process was slow but that wasn't due to the staff, it is the software they are provided with. The check-in process was very quick and efficient.

Gerald H. 
Rating:
5.0

Customer did not leave a comment.

Autumn S.  |  Overall Experience 
Rating:
5.0

Everything was good! The associates were friendly and helpful !!

Debra W. 
Rating:
5.0

Jamal was excellent. Very helpful and responsive.

Jonathan T. 
Rating:
5.0

Customer did not leave a comment.

Bill C. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

komla E. 
Rating:
4.0

Additional tie downs in the 5x8 trailer for ratchet straps.

Mark R. 
Rating:
3.0

Customer did not leave a comment.

Juan V. 
Rating:
4.0

The trailer was old with a connector that repeatedly became stuck, making it very difficult to use. Once connected to my car it functioned normally. The part time worker with whom I worked was not terribly concerned.

Earl W. 
Rating:
5.0

The U-Haul associates were very friendly and super helpful!

Mitchell L. 
Rating:
1.0

The truck was filthy. We cleaned it out. There was no staff to give us the vehicle. Other customers were waiting as well. It caused me to be late to meeting my movers and resulted in me having to spend more for their time. When the guy finally showed up to the front he had a major attitude issue and was on the phone the entire time. Told him I wanted insurance and he just ignored me. Was in such a rush so I paid and left. Never sent me a receipt either. I will NEVER use this location and I will make sure everyone I know doesn't mess up their moving day with this place. Such a shame, I've always had such great experiences with u haul. The guy should be fired.

Samantha L. 
Rating:
5.0

The staff that works there is super friendly and very helpful, made the experience so much better.

Andrew F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Monet E. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE O. 
Rating:
1.0

I return the truck and the guy never give to me the recipe, im waiting for my recipe. Can you please sent to me the recipe?

Osiris C. 
Rating:
5.0

friendly and helpful

Paula J. 
Rating:
1.0

Made a reservation for 26 ft truck on January 11th, 2024. When I arrived to pick up on 2/10/24 at the designated time, I was informed that the 26 ft truck had been extended for a further day by a previous renter and was unavailable. There were no 26 ft trucks available. I was required to rent a 20 ft truck which resulted in multiple trips and added miles. No notification was received regarding the status of the truck that I rented.

Alec G. 
Rating:
3.0

Customer did not leave a comment.

Chris W. 
Rating:
5.0

Great staff at this location!

Jesse G. 
Rating:
5.0

Customer did not leave a comment.

susan e.  |  First Impressions 
Rating:
5.0

This location and its team was organized, helpful, and expedient. They had a line of customers with and without reservations and they helped each one in short order. This place was great.

Robert S. 
Rating:
5.0

great service

RAYMOND S. 
Rating:
5.0

Customer did not leave a comment.

Geraldine T. 
Rating:
5.0

The location was great, clean, had everything you need to move or store. Excellent U-Haul location. The employee at the location was one of the most rude employees I have met. He was very disrespectful, blamed me for his inability to communicate clearly on a simple question, was arrogant, and a poor representative of the company. I would not return if I had to deal with that employee again. If i were to receive the service I'm accustomed to at U-Haul, this would be a preferred location.

Nathan O. 
Rating:
5.0

Customer did not leave a comment.

Peter S. 
Rating:
5.0

Best experience we have ever had at u-haul. Thank Denzel for being so quick and organized, even while doing every job himself. 👏👏👏

John B. 
Rating:
5.0

Mr. Rodriguez was patient and kind enough to help us out well after he was closed for the day. I want to ensure that his efforts are recognized by U-Haul. Michael Wright

Michael W. 
Rating:
2.0

Was told I would only be charged for time and mileage used then the final bill comes in at estimated amounts. Way over paid. I will not let this happen again

Cary J. 
Rating:
5.0

Excellent experience

Joseph C. 
Rating:
5.0

Everyone was very helpful and professional!

Kenneth B. 
Rating:
5.0

Everyone was terrific. Thank you Jamal for helping with the truck rental and the two 10x10 units.

Philip F. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

The staff were great. Very helpful and friendly.

Mark K. 
Rating:
2.0

Clean inside, but storage yard was very crowded with equipment scattered all around the storage yard. Attendant took a long time to find a spot to drop the trailer, and then disappeared for another 10 minutes rather than finishing the drop off. Overall, crowded, disorganized, and slow.

Timothy K. 
Rating:
5.0

My truck was delivered to me at my storage unit. Transaction was easy. Great experience

TODD M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

The gentleman who assisted me with pickup and return was so pleasant. The location was crazy busy and he was friendly, helpful and efficient. Great customer service!

Jessica T. 
Rating:
5.0

Customer did not leave a comment.

RALPH B. 
Rating:
5.0

Customer did not leave a comment.

CELESTE P. 
Rating:
5.0

Customer did not leave a comment.

Jessica C.  |  Overall Experience 
Rating:
5.0

The man working at this location, Jamal B, is incredibly helpful and very nice to work with. I visited twice over the last couple weeks to get packing materials and then to pick up a trailer and he was just great to work with. He remembered me from my previous visit and took care of every detail expertly and quickly. I really want to make sure you recognize the quality of his work and customer service.

Michael N. 
Rating:
5.0

I would recommend spraying oil on the car towing dollies because we had ti call road side assistance to untangle the wheel wrap because it was stuck and it was freezing outside and the chains was very rusty but overall my trip went well

Tracy R. 
Rating:
5.0

Customer did not leave a comment.

BILL C. 
Rating:
5.0

Customer did not leave a comment.

Martin S. 
Rating:
5.0

Customer did not leave a comment.

earl W. 
Rating:
5.0

Customer did not leave a comment.

EDWARD K.  |  Overall Experience 
Rating:
5.0

The staff was the best...

ANDREW N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert J.  |  Overall Experience 
Rating:
5.0

Great staff and helpful with all my needs!!

Karla N.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

alicia m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John Y.  |  Overall Experience 
Rating:
5.0

Zell and his staff were extremely helpful and accommodating to assist me with everything I needed for moving and storage during a difficult time. They were all extremely courteous professional and kind as well. I would highly recommend this location for anything that you need for moving or storage.

ALLYSON S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nina F.  |  Overall Experience 
Rating:
5.0

Great staff, very friendly and great customer service!

Joseph S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Philip P.  |  First Impressions 
Rating:
5.0

Loved the clerk at the desk. Very helpful and knowledgeable.

ANDREW N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PATRICK R.  |  Overall Experience 
Rating:
5.0

Exceeded expectations! Manager Zell is SUPER.

chuck e.  |  Overall Experience 
Rating:
5.0

Very impressed with the cleanliness and how well maintained the units were. Also a huge plus was the staff! Very helpful and always willing to address any issues promptly

STEPHANIA W.  |  Overall Experience 
Rating:
5.0

Zell performed his duties in a professional manner and the entire experience (which is generally stressful) was pleasant.

CAROLEE S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

EVELYN T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kent P.  |  Overall Experience 
Rating:
2.0

I reported my experience with U-Haul to the BBB. UHaul should know exactly how I feel about them. This email says they're sorry to see me go. That's not what they said via the BBB. I was told if I didn't like their overpriced rates, I could take a hike. It's too difficult getting in and out at this facility. All of the card swiping is annoying. I had to swipe the card at least fifty times getting in and out of Building C. Plus, it is a tight location, difficult to maneuver. At one point I entered at the wrong gate and was asked to back out. I had to laugh.. I can't back a trailer, and no way could anyone else on that road what with all the traffic.

joyce b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVEN S.  |  First Impressions 
Rating:
5.0

The man with long braids was awesome the best experience

Davis R.  |  Overall Experience 
Rating:
1.0

Uhaul has very rude staff at this location, specially the GM

Paulin K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Charles C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARIYAH M.  |  Overall Experience 
Rating:
3.0

My storage room had litter in it when I first entered it. My unit was @ end of hall-very narrow hallways & had to wait for other customers to take things out of their storage, wasn’t even able to open my door until they were done. Storage room doors are a normal door size making it harder to take items in & out.

deborah g.  |  Overall Experience 
Rating:
5.0

Could not have been more helpful, friendly, and professional.

barry b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANTOINETTE M.  |  Overall Experience 
Rating:
1.0

We had a poor experience at this U-haul location and unfortunately no one offered to help resolve the issues, so we chose to vacate. The staff kept promising to let us know about the status of the leaking roof but they never once followed up. Customer service was contacted on more than one occasion and still no resolutions. We were extremely disappointed due to damage that our items underwent while two of three of our units had water leaking. Some of the damaged items are irreplaceable!

Robert W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tung d.  |  Overall Experience 
Rating:
5.0

The storage Facility and storage space was very nice, clean, well lit, cool in the summer months and warm in the winter months. I had a climate control unit. The CCTV throughout the property is a plus and make you feel safe. Getting in and out of the property through the access gates is easy and simple. The move in and out went smoothly. The staff and the owner (Chuckie) are awesome, very knowledgeable, helpful and courteous. I would recommend this location.

dorothy m.  |  Overall Experience 
Rating:
2.0

Poor customer service, rude sarcastic character. you will know exactly who im referring to visiting this office.

ludeson J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

scott s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LeGrand L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mukesh K.  |  Overall Experience 
Rating:
4.0

Everything was great but, it is very difficult maneuvering a car around, much less a large moving truck. They have too many trucks crammed in and no place to turn around. There's only one way in, and one way out.

Jodie I.  |  Overall Experience 
Rating:
1.0

My unit was infested with roaches! We did everything right- no food in unit, only clean boxes, bags, and some furniture. Now we have to deal with these roaches in our brand new apartment. Never again will we this longtime customer use any of U-Hauls services..

Richard G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

mary c.  |  First Impressions 
Rating:
5.0

Zell is a wonderful General Manager. He and his staff were gracious, friendly and kind to me when I was unloading my truck in the heat. The facility and restrooms were very clean and the water from the fountain was good and cold!!! Also the carts for moving are in good working order and the security system and card swipe instead of keypad entry and exit is a convenient plus! I would highly recommend this facility and think they all deserve a raise!!!

ALLYSON S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dmytro T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

David C.  |  Overall Experience 
Rating:
5.0

From my move in date in late May until my move out day of July, 15th. I have had nothing but amazing customer service support from the staff here at this location. I definitely would recommend this location to anyone in need of help.

raymond s.  |  Overall Experience 
Rating:
5.0

Zell was always super helpful and pleasant -highly recommend!

morris h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas K.  |  Overall Experience 
Rating:
2.0

Office staff NEVER answer the phone are NEVER in the office. I had to call multiple times for days to make a payment and even to vacate the unit and still no one would ever answer so I’d have to deal with waiting on hold for 20 minutes to get customer service. I’ve chosen to move my stuff out of there and went with another company because of the staff here. I’ve been a consistent customer of Uhaul (not just this location) since 2018…and because of the people you have working at this location, you’ve lost me. You even screwed up my moving truck on moving day sending me to 3 different locations costing me extra time with the movers I paid for! The manager at your Rock Hill, SC location tried to tell me my reservation wasn’t as important as another persons reservation and didn’t want to give me my truck. How am I not as important as another customer?? You need to hire better people and reverse whatever changes your company has made over the past 3 years.

Krystal M.  |  Overall Experience 
Rating:
5.0

I moved out on the 1st will i get 2 weeks rent refunded? I usually pay on the 13th.

Linda L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gordon W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cesar C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN K.  |  Overall Experience 
Rating:
5.0

Zell and the team are so kind, helpful and accommodating. Appreciate them so much as we were returning a truck and auto transport AND unloading into a storage unit.

Jenna W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

greggory c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa S.  |  First Impressions 
Rating:
4.0

No light in my storage unit when i got it 2 months ago but staff was extremely friendly and made enjoyable experience

MASON E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wykiesha w.  |  Overall Experience 
Rating:
5.0

This new crew at this facility are great. Always helpful and friendly.

LARRY R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacob W.  |  First Impressions 
Rating:
5.0

Zell Adams was so helpful and had great Customer service

Wykiesha w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Benjamin A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie W.  |  Overall Experience 
Rating:
5.0

Nell was very helpful and kind

MASON E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryce C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anne J.  |  Overall Experience 
Rating:
5.0

Excellent staff I forgot the young man name he was very knowledgeable and well spoken. Answer every question and all information that were needed. I rate this location ⭐️⭐️⭐️⭐️⭐️

LATOYA G.  |  First Impressions 
Rating:
5.0

The only thing I would change is the prices of storage units.

COLDAINA W.  |  First Impressions 
Rating:
5.0

Super friendly staff. Easy access to unit.

Larry H.  |  Overall Experience 
Rating:
5.0

The staff was so helpful!!

Marisa B.  |  Overall Experience 
Rating:
1.0

Customer service was horrible from the manager he seemed angry , I came to that location twice in the same month each time he had the same attitude ,you guys had a very nice manager there at one time I think his name was Chucky if I remember correctly, but this manager needs customer service training whatever kind of day you wake up to never take it to work with you be kind to everybody because you never know when that same person might show up in your future.

Victoria H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Lai L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Max H.  |  Overall Experience 
Rating:
5.0

Great friendly staff that made the job easier.

Larry H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tawanda M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DESTINY G.  |  Overall Experience 
Rating:
3.0

Everything was great, we had no problems.

LANDA D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randy S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EVAN N.  |  First Impressions 
Rating:
5.0

A great experience. Moving can be chaotic at times but my storage experience was like a trip to my closet. Thanks U-Haul!

Smith C.  |  Overall Experience 
Rating:
5.0

The staff is hard working, friendly and very knowledgeable.

Randy S.  |  First Impressions 
Rating:
5.0

The manager and the entire staff were so friendly on a busy Sunday morning. The manager was helping get the line out, move trucks, and at the same time answer everyone’s questions in a friendly manner. Being a multi-unit gm, his value is second to none. Highly recommend! Fantastic, can’t say enough about him and his staff.

Charles S.  |  First Impressions 
Rating:
5.0

Management and staff was extremely helpful Will definitely recommend this location.

ross R.  |  Overall Experience 
Rating:
5.0

Excellent service as well as very professional staff. I definable recommend to anyone with storage needs. No need to change anything, keep up the good work!

racaldo n.  |  Overall Experience 
Rating:
3.0

My furniture mold that setting in the storage. That shouldn’t have happened I need to be a better way to store furniture without it molding for a few months.

ROSA J.  |  Overall Experience 
Rating:
5.0

Staff was excellent

Jamel K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LARON B.  |  Overall Experience 
Rating:
4.0

This place treated me great! When I first got there they were having mechanical issues with the elevators so they accommodated me and gave me exactly what I needed on the ground floor. Then, there was a change in management and they had no record of my unit. So I showed them my Unit and they got me in the system and gave me one month free. I know there were some issues but they were quick to fix them and accommodate me!

Marcus W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nneka M.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

RAYMOND S.  |  Overall Experience 
Rating:
5.0

Manager Denzel, can't say enough of him, great great experience!

Leslie R.  |  Overall Experience 
Rating:
5.0

Amazing staff

Tawanda M.  |  First Impressions 
Rating:
3.0

The problem I have with the last 4-5 times I’ve used u-haul in any of its rental, purchases or storage, my bill has always been wrong. The bill is hard to get corrected as the staff acts like it’s a central problem not by them. To me as a customer, it appears intentional

Michael B.  |  First Impressions 
Rating:
1.0

You need to be sued for allowing my unit to be auctioned. The GM told me otherwise and I contacted you via email several times

Jason H.  |  Overall Experience 
Rating:
5.0

From the moment I moved in, everyone was very helpful. Chuckie Barner was great to work with and always helpful. Thank you.

Gregory H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LARON B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Coleman W.  |  First Impressions 
Rating:
5.0

They got me into the right size unit and walked me through everything I needed to do the get my things secure. Very nice people. I’ve made my first new friends in the Ballantyne area of Charlotte! THANKS!

Smith C.  |  First Impressions 
Rating:
5.0

My experience with Chuckie as GM was a terrible one. But with Mr. Denzel the whole experience was fixed just because he cared. I appreciate his thoughtfulness, leadership, and his team was excellent. Will recommend again.

Hasan D.  |  Overall Experience 
Rating:
5.0

The level of professionalism and kindness from the manager Mr. Adams, Jaylen and Jeremiah was second to none. Not only have I utilized their storage facility but also rented a truck, in both instances the amazing team with empathy, kindness and professionalism quieted the stress in my world. Color me grateful! J. Green

JOYCE G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laqundia L.  |  First Impressions 
Rating:
5.0

Thank you, all staff were very helpful and very informative.

Luis m.  |  Overall Experience 
Rating:
5.0

Great service, the front counter person Denzell was very courteous and knowledgeable about the whole process. You can tell he was experienced at work, he was mutitasking and helping several customers at one time. He is a great manager for Uhaul and deserves a raise and/or promotion.

tung d.  |  First Impressions 
Rating:
5.0

The guys were all great. They were very helpful. They brought us water while we were moving in the heat & brought extra carts to make it easier. I would recommend this place to anyone based off the people who work there! The GM was extremely kind & gave me all the information that we needed.

Lillian S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PAULA M.  |  Overall Experience 
Rating:
5.0

Denzel and the rest of the staff were so courteous. Denzel helped make a difficult move easier with his kindness and understanding of my situation. He explained everything so I could get in and out at my conference. There were some very some difficult customers in the line in front of me and Denzel maintained his professionalism the entire time. Denzel deserves a raise! He was working so diligently to get everyone in and out in a timely manner on a very busy Saturday l!

Danielle T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JERRY T.  |  Overall Experience 
Rating:
5.0

Agent was on point. Great guy, made my transaction fast and smooth

Leslie R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ROBERT O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KIRSTEN N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sara D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jonathon f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Coleman W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Belkis M.  |  Overall Experience 
Rating:
5.0

Chuckie was the very best. Been there about 2 years and he is always super friendly and helpful.

Geary B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUDI K.  |  Overall Experience 
Rating:
5.0

The manager was always helpful and professional. The facility was clean and the staff was helpful too.

URSULA D.  |  Overall Experience 
Rating:
5.0

Organizing this unit for rental was a last-minute idea Leah from customer service was fantastic in organizing it Sunday night Chucky on Monday morning was also fantastic and when all of our plans went oops we’re going a different direction everybody was wonderful and helping us cancel our reservations overall these employees of U-Haul have gone above and beyond in their customer service and they’re genuine care for us.

Anthony L.  |  Overall Experience 
Rating:
5.0

Unfortunately the unit wasn’t going to work for us but Chucky was phenomenal and very kind.We opted not to move into that unit it was because of outstanding circumstances within our family that we had to change our plans but we are hoping next week we will be able to continue with our moving process

Anthony L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marion B.  |  Overall Experience 
Rating:
4.0

The restroom in the Farm Pond facility is real nice and well labeled.

Al H.  |  First Impressions 
Rating:
3.0

Staff needs to be more customer friendly and attentative. Rude and preoccupied when checking in and checking out.

lee t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda G.  |  First Impressions 
Rating:
5.0

Great staff and manager Chuckie is amazing at his job!

Ramon F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tyrone b.  |  Overall Experience 
Rating:
2.0

Every time I have ever been here, renting a truck, returning a truck, accessing my unit, buying boxes etc the return rental trucks are so backed up most times it is impossible to enter. Return trucks jammed up in the return with nobody doing check in. Very frustrating.

Ryan C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alyssa V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WILLIAM S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JANICE D.  |  Overall Experience 
Rating:
2.0

When we checked on they had assigned us a unit that had double locks from previous user. Had to reassign another unit. Wen we notified them we were moving out they never removed us and continued to bill us for another month. It took 2 phone calls to customer service to have them finally close out our account. And provide proof of a zero balance. We actually only used the unit for about 10 days.

Joe P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Iran S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas F.  |  Overall Experience 
Rating:
5.0

Kathy was so helpful and made my experience there one to remember!

LaVonda W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer A.  |  First Impressions 
Rating:
5.0

Very pleasant experience

JANICE D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TANISHA S.  |  Overall Experience 
Rating:
5.0

Left because u raised the rent to much money

GRAHARD S.  |  Overall Experience 
Rating:
5.0

I'm pleased costumer. Everyone very professional friendly, always very helpful!

Maria K.  |  Overall Experience 
Rating:
2.0

I rented a climate control unit. Obviously, it wasn’t climate control. My bed made of leather melted on my table and damaged my bed set and table. They’re both over $2,000.00. Yes, I declined the insurance because I had my own but all in the same breath if the unit was climate controlled this wouldn’t have happened. I paid over $230 a month for items to be damaged. Never again!

Shanetta B.  |  Overall Experience 
Rating:
5.0

The manager Chuckie was excellent. Very accommodating.

LYNN JR P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara R.  |  Overall Experience 
Rating:
1.0

On the day I moved in, the elevator broke. We couldn’t use the stairs to get to our 2nd floor unit bc they had been locked from the inside. With no way to get back to our unit, we called Uhaul customer service who promised the facility manager would contact us the next day. Never, ever heard from him. We also called the emergency number listed on the elevator which was to the facility manager— he didn’t answer and his voicemail was full. We left that night without ever getting access to our unit which was wide open all night. The next day, our friend was able to get to our unit for us by getting the office to unlock the stairs. We moved all our stuff out 2 weeks later. Poorly managed facility and poor complaints program.

BRIANA P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DEBORAH R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GARY H.  |  Overall Experience 
Rating:
5.0

Chuckie was amazing thank you!!!

melvin w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jesenia R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

malis T.  |  First Impressions 
Rating:
5.0

Everything was good

Jesenia R.  |  First Impressions 
Rating:
2.0

My experience today was very inconvenient I moved in my storage 3 weeks ago, and today I go to get something out of my storage and u-haul mixed up my storage unit with someone else’s. I was told they assigned someone else my unit and that I needed to take my stuff out and move it to another one. After explaining that this was not the first time the switched my unit I was able to get them to fix the issue. But U-Haul has to do better with schedule and reserving units one per customer and not double booking.

De'Bryana A.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

D.R Jordan L.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ryan M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

F Brian B.  |  Overall Experience 
Rating:
3.0

What I didn’t like was they don’t pro rate and you lose money. I need my return.

Clara G.  |  Overall Experience 
Rating:
5.0

Thank you for the opportunity of allowing me to use your services the vehicle was clean 3/8 full of gas did the job I needed to get done. Respectfully Rosa

ROSA J.  |  First Impressions 
Rating:
5.0

The best Manger

RAYMOND R.  |  Overall Experience 
Rating:
5.0

Great customer service

Carlos C.  |  First Impressions 
Rating:
5.0

Thanks to the staff! Very friendly and professional.

Anthony A.  |  First Impressions 
Rating:
3.0

I am not treated well by sine of the uhaul stores like the boxmeer store. Unfortunately with the charity work that i do i have to use uhaul. I am getting use out of home depot trucks they have no mileage charge unlike GREEDY UHAUL charging from $.79 to .99 a mile. Greed the ole American Greed! I have no issue with ballentyne store. Boxmeer store has taken money from me an entire month ago$83.09.. They locked me out a storage 3 days after i put items there and have not allowed me use of the storage for an entire month. On saturday i hored two guys to help me get the items called before i came $150 for the guys to come only to not get in the storage was told they cant let me..TO GET MY DAM STUFF REALLY. I HATE UHAUL ACTIONS AND DOES NOT TAKE RESPONSIBILITY IN WHAT THEY DO TO CUSTOMERS. I REPORTING YOU ON BOXMEER UHAUL CINDY DO NOTHING GM TO THE NEWS YOU HAVE COST ME ALOT OF MOMEY AMD ILLEGALLY CHATGED MY CREDIT CARD CINDY..YOU MADE A $39 TRUCK RENTAL DRIVING 49 MILES INTO ALMOST $200 RENTAL WTH!!!!!!!!!UHUAL is not hirting for money. I want time suffered denied my things, relentless efforts calling boxmerr store emailing calling customer service about this matter govingbthe rin around! I am seeking from boxmeer store $1000.00 in damages plus if legal gets invole uhaul takes care of the fee. You have made me suffer boxmeer store for no reason! 980.230.5379 i do not want Cindy i want her boss or higher! Spoke to cindy at boxmeer again last monday and now a week later still grief for me....$1000.00 in damages and suffering....Boxmeer store the worst dont recommend! Tried to get them cut there lock off they said there lock cutter has to charge.Dam all this. Uhual cost mr lyft would not all me to bring truck back tonloacation i had to pay $25 yo go grt my car...uhual was not like this inconvenience folks on purpose. Stealing money from credit card Lovking u out a unit that is not dir foe payment totally ignoring you as a customer!!! Your demand is great..quality is poor at uhual!!

Rosine B.  |  First Impressions 
Rating:
2.0

Freight elevator is so small, and totally inconvenient. My wife & i thought we had booked an outside unit, not interior 2nd floor. When i was done - the reps advised me i was not allowed to return the equipment because someone else already determined a different place for me (which was completely out of the way). When i was done unloading everything, i had to physically move 4 trailers in order to make the turn to exit the facility. Horrible experience, very very nice people.

Ryan P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve L.  |  Overall Experience 
Rating:
4.0

Very clean

JUDI K.  |  First Impressions 
Rating:
5.0

When dealing with the Manager he goes over and beyond to help you.

RAYMOND R.  |  First Impressions 
Rating:
5.0

prices was high for a one way drive , but the movers was great and professional

mark k.  |  First Impressions 
Rating:
1.0

Horrible customer service. Ill never go back.

Jasmine W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carol G.  |  Overall Experience 
Rating:
2.0

The staff outrages to some customers abd do not talk friendly. They are disrespectful in conversations they have in front of customers. They hang the phone up on you if you ask a question they cant answer. The trucks are not always cleaned out. The place is an over action JUNGLE OUT OF CONTROL!!!!!! HELP

Rosine B.  |  First Impressions 
Rating:
1.0

The customer service center line have some very rude representatives. I talked with few of them because I had some issues with my reservation n wanting to cancel out my storage unit and man they where rude with no descent customer service. One of their names is Ryan very rude

CHRISTIANA R.  |  Overall Experience 
Rating:
3.0

I would of gave it a five star but the first day we went there but there was a young female who work there and had a nasty attitude and was upset because she needed to move a truck out the way. It was blocking the storage they gave us but then came this other female who was a manager and solve the problem, and I told her that girl needs not to work there with that f up attitude, she got us really upset but the manager was really nice and was apologizing for that young girl. After that we end up having our stuff an extra month and did not have any problems. Staff was really nice when we would go and take our stuff out. We would ask if they can please move the truck out of our way and they would without any problems…

Verley S.  |  Overall Experience 
Rating:
3.0

Storage unit was fine. Quarters are tight when pulling a trailer. Frequently have to have uhaul trucks moved to get access to unit. Often had to move small trailers to be able to get out of facilities while pulling my trailer, rentals were often not parked in marked spaces, once popped my trailer tire on the tongue of a rental trailer that was jutting out into lane. Staff was courteous and helpful when needed.

russ p.  |  Overall Experience 
Rating:
2.0

I had to drive ten miles from there just to get a truck when I already had to drive 30 miles from where I was moving to. Poor service from Uhale in Kentucky, even poorer in Pineville, NC. Had to move my stuff in with no lights. Now I have damage property. They Over charged my account. I paid 160$ a month. Signs where outside saying 89.99$. Had to handle business cause I had a family and all our belongings with us. My Wife was very upset.

Maharris R.  |  Overall Experience 
Rating:
5.0

GM Chuckie Barner and his staff was excellent. This location is very professional and offer outstanding customer service. They are always helpful and more than happy to assist with your needs. Chuckie is the best! I would definitely recommend this location for all your UHaul needs! It was great working with you guys!

Regina F.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Karmen D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

melissa b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Saty M.  |  Overall Experience 
Rating:
5.0

Excellent in every regard. Check out by Kadysja was more efficient than any checkout experience I have ever had with any retail experience. Check in experience was excellent. Perficet customer service!

Steve L.  |  First Impressions 
Rating:
3.0

No light in the storage o and access to my storage was difficult because it was behind the door to that storage area

Adelina O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lynette M.  |  Overall Experience 
Rating:
5.0

It was great. The only problem was the rented me a 10 × 15 but because it wasn't clean they gave me a bigger one. They manager said same price but I was charged for larger one. I think I should be charged for the smaller one. I should get a credit on it. Plus 2 different rentals in 3 days I got one free month can I get a second one too.

RAYMOND R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tim M.  |  Overall Experience 
Rating:
3.0

Over sold the units. The unit i was promised and reserved did not exist. Had to find alternate options

ANDRIA S.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful and friendly. Would definitely recommend this facility.

Anne marie D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aniya C.  |  Overall Experience 
Rating:
3.0

I would of said excellent but there is a young girl that works there, that is not professional at all, she didn’t want to move the truck that was blocking our storage and my husband is trying to tell her we have a truck full of stuff and we need the space. So I went to the office nobody was there but then that girl came and gave me attitude, I lost it and told her off on that girl. it looks like the manager went and help out and fix the problem with this nasty young girl issues. The manager was very understanding and very helpful and I told her about that young girl, so the manager kept apologizing to me.

Rachel and Verley S.  |  First Impressions 
Rating:
5.0

Staff is super friendly and helpful. The storage units are very clean and maintained.

Barbara R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kristi c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Erin K.  |  First Impressions 
Rating:
2.0

I got stuck inside of the facility after moving in not being able to open any gates to get out receiving “access denied” message. It was only 7:15 pm but the facility access hours are 5am - 10pm. Tried to call the facility manager but it went straight to the voice mail box that was full. Luckily, I noticed other customers retuning their truck after hours and I asked them to try swiping my card at the terminal outside of the main gate. It worked and I was able leave, otherwise I would have been stuck overnight waiting for the office to open next day. Very confusing and poorly design system!

Stanislav L.  |  First Impressions 
Rating:
4.0

In person service and ease of business was excellent!

Todd P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SUMAN W.  |  First Impressions 
Rating:
5.0

Friendly, helpful, courteous staff. They listened as I explained my situation and then helped me with the best solution for my need.

Lisa F.  |  First Impressions 
Rating:
5.0

Staff very friendly and professional ! I'm glad with my choice!!!

Maria K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gulshan M.  |  Overall Experience 
Rating:
3.0

The light in our unit has not worked for more then a year. Some staff told me it was my problem to fix. That is totally unacceptable based on the rent I was paying The phone system is horrible. Long waits and you can not speak with a person. This was very frustrating and tells me UHaul is not customer friendly or focused.

Anthony s.  |  Overall Experience 
Rating:
5.0

The young lady that assisted me Khadijha was an extreme help. Very sweet and positive energy coming from her. She helped me in a very timely manner. Probably the best experience I’ve had at an uhual.

Chaim M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jerome f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryan H.  |  Overall Experience 
Rating:
5.0

Tammie is amazing on every level!

kristi c.  |  First Impressions 
Rating:
3.0

This complaint has to donwith a previous conversation I had with Charles regarding returning the 26' truck at time when charlotte is experiencing a gas shortage As I had mentioned to Charles the customer cannot/should not be held liable for for the crisis while no gas stations are open and the ones that are, you have to find them, meaning 10-30miles from your drop-off destination point. In a short summization I was charged $4.00 gallon from quarter to half tank marker in addition to 30miles on top of what had wouldn't have to pay had the customer be help liable for uncontrollably circunstatces during this gas crisis. I can't express my disappointment of my final receipt if $117.00 less a service fee all customers are having to pay, while still the profit of U Haul a multi-billion company is only being deposited at this time of crisis to there bank account ...... NOT GOOD BUSINESS to a company Ive used for 50yrs+. I do plan on making a larger complaint to recover that exspense hence the unfairity of this rental experience.

EZEKIEL J.  |  Overall Experience 
Rating:
4.0

No waiting time in and out.

EDWARD P.  |  Online Move In 
Rating:
5.0

All the staff is wonderful and very friendly and helpful. But I would like to give Naya a shout out for being the best. She went above and beyond.

Deneen R.  |  Overall Experience 
Rating:
5.0

Great experience!

Stephanie G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karla N.  |  First Impressions 
Rating:
5.0

Siempre usaré sus instalaciones.

nelson l.  |  First Impressions 
Rating:
5.0

I really enjoyed the interaction with the staff

Leslie B.  |  First Impressions 
Rating:
4.0

Entrance often becomes a cluster f! tammy and her team were great to work with!

Tom P.  |  First Impressions 
Rating:
5.0

very friendly an helpful

ANTWANA R.  |  First Impressions 
Rating:
4.0

Thank you for taking care of us and our stuff. A couple more carts might be helpful on the weekends but other than that, we would recommend this business to anyone.

JASON W.  |  Overall Experience 
Rating:
5.0

Obtaining my unit was very easy. The person who helped me was super kind and worked with me to get a unit easily accessible for my father (who is older). I believe this was the same person who helped me out upon check out as well via phone and she was also helpful again. I will use this place again and again. I never have issues.

Cameron M.  |  Overall Experience 
Rating:
1.0

I kept this unit for approx 5 years. It had been broken into twice. First time all of my brothers vinyl records were stolen approx 4,000 that he collected from the time he was very young and passed away at the young age of 59. I got one month of free rent. Because I didn't have a catalog of what was in the collection I couldn't claim on my home owners insurance. Even more important is I can never replace them. Don't leave anything that is of value or sentimental. These people DON'T care.

ROXANNE G.  |  Overall Experience 
Rating:
5.0

Secure location and well-maintained facility with very comfortable and accessible keyless electronic gate. The staff is very helpful.

Elvis L.  |  Overall Experience 
Rating:
5.0

Friendly and helpful staff.

Christina C.  |  Overall Experience 
Rating:
3.0

Location and storage unit are great, clean, easy access. There were a few issues with initial storage unit quoted, changed unit without contacting me, price increase from the one originally quoted. Billing not updated to reflect agreement, all seems to be corrected now.

Fatima M.  |  First Impressions 
Rating:
3.0

I realize that Saturday's are busy times and most of the staff were friendly, it seemed like you were understaffed at the front customer service counter. Regardless, I would still recommend friends to your business.

James M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason G.  |  Overall Experience 
Rating:
5.0

The customer service and energy is awesome there. I like how it’s culturally diverse and how gender doesn’t play a role in the level of respect and responsibility that’s needed to support customers after all those trucks are big and equipment is heavy but each employee surpassed my expectations with a smile even when I needed assistance outside of normal duties they rose to the challenge. I’m so excited to see how they may grow into management or ownership one day. Only advice is when lines gets long there should be an outside waiting area or better way to organize customers who need to park temporarily or for the time of their rental for extended parking. So maybe a text system to say who is next because coming off that hill swinging into a full line of trucks is not the safe way to go because your employees are struggling to move trucks cars and that energy can be used to help customers not be traffic control. Overall great facility and teamwork!

Jada P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Colleen G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sharnise w.  |  Overall Experience 
Rating:
5.0

Chuckie was kind and thoughtful and I’m grateful he helped me in my time of need. Thank you

Tami S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gigi H.  |  Overall Experience 
Rating:
4.0

The management staff was very helpful, thank you

Clara G.  |  Overall Experience 
Rating:
5.0

Office staff was extremely helpful with both my move in and my move out. Switched me to a larger unit that was available when I arrived after I had reserved a unit that was too small. So good at communication. Tammy even called me to let me know she’s straightened out my check in codes when I had to get another unit.

CHARLIN S.  |  Overall Experience 
Rating:
5.0

Very professional and did anything that they could to help their customers.

Michelle T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bridget p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MIGUEL R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jhon S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SAVITHA A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

F Brian B.  |  First Impressions 
Rating:
3.0

Average because they are overloaded on trucks and park them down the isle where the storage units are. Very hard to get a truck down the isle so to unload.

Mark S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dyana B.  |  Overall Experience 
Rating:
2.0

SO many issues trying to rent, access and utilize our rental unit. The only person we encountered at this facility who was VERY FRIENDLY and helpful was DON! If it weren't for him, three different times, we would not have been able to access our unit, due other staff members errors!

CHERYL K.  |  Overall Experience 
Rating:
5.0

Rating my overall experience as excellent means I have always prized U-Haul as the number one storage in USA. Thank you all for your professional service.

Ramiro D.  |  Overall Experience 
Rating:
2.0

My experience with my storage unit can only be rated as below average. I've never had a bad experience with Uhaul but this new experience makes me change my opinion because I had damages. I made my payments on time for the duration of the time I needed the storage facilities. But the day I moved my furniture out of both of my units. I noticed alot of my furniture was molded and some were completely ruined. And of course the insurance coverage I paid for each of my units doesn't cover that form of damage. Not to mention they were climate control facilities inside a building So not only did I waste money on insurance. Now I have to purchase new furniture.

Kenya P.  |  Overall Experience 
Rating:
5.0

Samantha Miller was especially professional and helpful

Lindsay B.  |  Overall Experience 
Rating:
5.0

Great staff and willing to assist the weary travelers! Made the whole other part of renting a uhaul and delivering to a completely different location snafu painless.

Donna H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH G.  |  Overall Experience 
Rating:
5.0

Everyone very professional, and friendly. The staff went out of their way to accommodate me. I would definitely use again and highly recommend.

Larry T.  |  First Impressions 
Rating:
5.0

Great place for storage

Darryl M.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

timothy j.  |  First Impressions 
Rating:
1.0

I reserved a unit 3 weeks in advance, just to be told on the day I was going to use it, it was not available. I was offered a bigger unit I did not need. I said yes. Just to find out it was already being used. No I will not tell a friend to use your services.

timothy j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PETER W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

linda r.  |  Overall Experience 
Rating:
4.0

Due to my work schedule, storage access was not conducive to me getting to the facility. Other than that, the staff over the past two years was great and very helpful. I am sure the current owner and staff are very good at what they do!

DAVID J.  |  Overall Experience 
Rating:
3.0

The card entry system is horrible

Darren O.  |  Overall Experience 
Rating:
3.0

Tha black girl was the only one who was friendly and helpful

Monica M.  |  Overall Experience 
Rating:
5.0

All of your team is awesome. Bryanna, Tammie, Tanya, Eldon among others were always cheerful as well as extremely helpful. We thank you for putting together such a wonderful group of folks. Mike

Michael O.  |  Overall Experience 
Rating:
5.0

I've had my storage for 2 years and never had any issues! Thank you so much!

ashleigh j.  |  Overall Experience 
Rating:
2.0

2 hours before I was suppose to pick up my pre rented truck, they called to tell me they didn’t have that size truck and I needed to go from Pineville to south Blvd. which took almost an hour with traffic. South bid location was great. Pineville not so much. The inconvenience was really bad customer service.

Ronnie F.  |  First Impressions 
Rating:
5.0

I was very satisfied that speaking for me others think differently but I will be back and I will recommend you

Mark W.  |  First Impressions 
Rating:
3.0

* Too much hassle * Had to have UHaul vehicles moved to allow our vehicle access to storage unit. * Storage unit was padlocked. Had to walk to office to get some to unlock it * Light in unit did not work . Attendant told me it was not UHaul's responsibility to repair.

Anthony s.  |  First Impressions 
Rating:
5.0

I would highly recommend Ballantyne Uhaul to anyone new to the area and in need of storage. The people who work here are great.

Theresa T.  |  Overall Experience 
Rating:
4.0

Was over charged for my U haul space and waiting to be contacted for resolution.

William S.  |  Overall Experience 
Rating:
5.0

Good morning- Chuckie and his team were great all the way around! I had an unexpected and immediate need to move belongings with nowhere to take them. They helped with pricing out trucks, moving materials and even unit size based on my needs. The only issue I had was warmer than expected climate control areas near glass front windows. I will definitely be back or recommending others to UHaul Pineville-Matthews!

John O.  |  Overall Experience 
Rating:
5.0

Two of the best associates I've met in any line of business. We were treated like VIPs the entire time. Thank you!

Lindsay B.  |  First Impressions 
Rating:
1.0

The elevator to the second floor was not working for over a week so I had to carry my items down stairs at the end of the building. Called the office to advise and they kept saying how to press the elevator button quickly after swiping the card. Eventually they came and tried themselves and saw it wasn’t working.

Gregory R.  |  Overall Experience 
Rating:
5.0

The guy that helped was super awesome and very efficient. I purchased some boxes and needed to return 1 today and Brianna tried to help me but she couldn’t figure it out. After 30 minutes, I finally gave up...

Jason G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Art D.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Kenneth H.  |  Overall Experience 
Rating:
5.0

Every employee was friendly and alsways helpful. Thank you to all of them.

Sean C.  |  Overall Experience 
Rating:
5.0

Chuckie was so helpful with every aspect of my storage unit.

MARIA R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tony D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LeShundra N.  |  Overall Experience 
Rating:
5.0

It was smooth sailing!!

Gigi H.  |  First Impressions 
Rating:
5.0

The team at that location is exceptional. Friendly, professional and accommodating. Defiantly will make the extra trip to do business there again.

Lynol V.  |  Overall Experience 
Rating:
5.0

Communicating with the staff was always easy. Never had a negative experience here.

Kayla T.  |  Overall Experience 
Rating:
4.0

Great service and very helpful

James M.  |  Overall Experience 
Rating:
5.0

At a very difficult time in life, Chuckie and his staff went above and beyond to help me as much as possible. I was there a little over a year and saw several GM's come and go. Chuckie did the best.

Dawan W.  |  Overall Experience 
Rating:
5.0

Great management! Great staff!! 😊

Jacquetta C.  |  Overall Experience 
Rating:
5.0

Chuckie and his staff have been very helpful with all of my truck and storage needs for moving my business and household.

Allyson S.  |  Overall Experience 
Rating:
5.0

Above excellent customer service from Denzell. Also another young lady in the office was very warm and welcoming. This was a way better experience than using Public storage.

Vantonei G.  |  First Impressions 
Rating:
5.0

I was very happy with the service

Gene g.  |  First Impressions 
Rating:
5.0

Great customer experience

Teresa J.  |  Overall Experience 
Rating:
4.0

All good

Jan M.  |  Overall Experience 
Rating:
4.0

Pretty seamless to rent a storage unit. They do require proof of insurance. I don't remember seeing that requirement. (It could have been there, but I didn't remember seeing it.) 1st month is free.

Donnie H.  |  First Impressions 
Rating:
5.0

Great service

cynthia D.  |  Overall Experience 
Rating:
1.0

Worst experience I have ever had. The staff are rude, unprofessional and could care less about customers. Seems they can do whatever they want with no repercussions. Moved my stuff to Public Storage.

Tara H.  |  Overall Experience 
Rating:
5.0

The experience went smoothly.

cynthia D.  |  Overall Experience 
Rating:
5.0

Comfortable experience

LOUIS V.  |  Overall Experience 
Rating:
4.0

Employees could be more friendly and helpful to customers. They always seemed annoyed when I went into the office.

Lynda Z.  |  Overall Experience 
Rating:
5.0

PROFESSIONAL & COURTEOUS

LOUIS V.  |  First Impressions 
Rating:
5.0

Staff was great, the young lady who helped me was excellent... even killed a wolf spider on my behalf!

Rick S.  |  First Impressions 
Rating:
2.0

Very slow process

Darwin A.  |  First Impressions 
Rating:
5.0

Easily accessible from major highways, 24-7 access, very secure.

Karen H.  |  Overall Experience 
Rating:
5.0

I rented a truck from Philly to Ballantyne. I needed two seprate storages for about two months then one more truck for my final destination. Everything was excellent. I recommend uhaul. Thumbs up!

JOHN C.  |  Overall Experience 
Rating:
3.0

the parking lot is dirt and crowded. staff is good but I think they need more help.

Janet R.  |  Overall Experience 
Rating:
1.0

U-haul's customer service is really bad across the board, not just this location. At Ballantyne they didnt want my dropoff, employees acted like sloths thru dropoff and renting of storage unit.

BRENT N.  |  First Impressions 
Rating:
5.0

well maintanied

LARRY S.  |  Overall Experience 
Rating:
3.0

People were great but was charged an extra day when I was there before turn in time. Also they never checked back in my auto transport which was returned with truck. Would like a refund of the charge.

jason g.  |  First Impressions 
Rating:
1.0

Asked GM Valerie for a W9 form, to setup as a vendor, so our company could make payments. She was not helpful and didn’t make an effort to find a resolution. We have taken our business to CubeSmart.

taylor M.  |  Overall Experience 
Rating:
5.0

The experience was wonderful! They were extremely helpful and very caring!

Janie G.  |  First Impressions 
Rating:
5.0

Thanks.

LYDIA C.  |  Overall Experience 
Rating:
5.0

Easy and convenient

Karen H.  |  First Impressions 
Rating:
5.0

Great place to keep your things safe and secure. We had inside storage

spencer d.  |  Overall Experience 
Rating:
4.0

I don’t know why this says that I have moved out on 4/10 because I have not moved out!

Michael P.  |  Overall Experience 
Rating:
5.0

Tiara and her staff were extremely hard workers. They were all professional, friendly and welcoming. Each of her staff members assisted us with whatever we needed. Thank you, Tiara!

iMogulTransport L.  |  Overall Experience 
Rating:
5.0

The U-Haul facility is always helpful, kind and friendly.

jennifer B.  |  First Impressions 
Rating:
5.0

Customer service was great! Very friendly and helpful people. The unit I got was just what I needed.

Michael P.  |  First Impressions 
Rating:
5.0

Keith was very knowledgeable and helpful in helping us select the storage unit.

Paul D.  |  First Impressions 
Rating:
5.0

Prices were a little high

Susan J.  |  Overall Experience 
Rating:
4.0

Overall very good experience. A short misunderstanding at checkout but resolved quickly by the manager. Thanks!

montine h.  |  Overall Experience 
Rating:
1.0

They gave me a truck with a busted tire ...anI did not realize it ..till after I had it loaded and ready to go...and they did nothing had me out of order for a entire day and refuse to refund me a day

Twana H.  |  First Impressions 
Rating:
5.0

Great job!

Ralph L.  |  Overall Experience 
Rating:
5.0

Great staff!

Ralph L.  |  First Impressions 
Rating:
5.0

I would recommend this storage facility to anyone moving or relocating or just needing a quick move. The staff was so very helpful, professional and efficient. The facility was very clean and secure.

Oveita S.  |  Overall Experience 
Rating:
1.0

They gave me a price to pay using the mileage to and from where I was driving to and then tried to charge my card again. When asked to speak to the manager there were excuses after excuses. Poor cust

Diondra J.  |  Overall Experience 
Rating:
4.0

Needed help as the storage door was blocked by a piece of metal that needed to be adjusted. Nice staff who gave helpful suggestions on storing items.

Ellen B.  |  Reservation 
Rating:
5.0

Very secure and clean. Friendly staff

Nathalie S.  |  Overall Experience 
Rating:
5.0

Great experience!!

jacque j.  |  Overall Experience 
Rating:
2.0

trucks parked in front of my unit everytime i tried to access it i had to have them moved.i emptied my unit 2days after my monthly period and they wanted to charge me a full month rent.i refuse to pay

John H.  |  Overall Experience 
Rating:
4.0

Storage units and property are clean and well maintained. I give extra points for the security that's in place at this location. They have cameras everywhere, which leads to feeling extra protected.

Stephanie H.  |  Overall Experience 
Rating:
4.0

Service was just as promised

Wesley K.  |  Overall Experience 
Rating:
5.0

Best Storage Facility in the South! Very professional, clean, organized and plenty equipment availability.

Heute I.  |  Reservation 
Rating:
2.0

Some staff is good. Location not disability friendly. Staff came close of running over ramp on van because not paying attention.

Paul S.  |  Overall Experience 
Rating:
5.0

Excellent customer service. Friendly and very willing to help! I broke a mirror when moving in and asked the front desk for a broom, Kay the GM, came down and swept it up for us!

Robin S.  |  Overall Experience 
Rating:
5.0

Clean,secured and friendly staff

VENKATA M.  |  Overall Experience 
Rating:
1.0

Somebody cancelled mystiRgeunut creating lots of infusion

Angela H.  |  Reservation 
Rating:
5.0

The owner and staff provide excellent customer service. They guided us to the unit and provided bottled water during our move in. They went above and beyond!

jennifer b.  |  Reservation 
Rating:
5.0

Very helpful and polite staff.

Melissa B.  |  Reservation 
Rating:
5.0

The staff went above and beyond to accommodate me when i brought my truck back. THANK YOU

terry r.  |  Overall Experience 
Rating:
5.0

Kay was fantastic from unit rental to buying moving supplies to the truck rental. She is on top of her game and provides thorough and efficient service.

Jeffrey W.  |  Overall Experience 
Rating:
5.0

Awesome attitude and tge best customer service. Kat the manager always has a smile and tries to help out in any posible way she can to make it a great experience. Will definately recomend to family

Alejandro G.  |  Overall Experience 
Rating:
5.0

Nicest people at this facility. Convenient location. I rented moving truck and used the storage. Moving never fun but it sure was easier this time. Packing supplies,dollies,everything you need. Thanks

Kathy C.  |  Overall Experience 
Rating:
3.0

Our lock got removed somehow, and the staff locked the unit when they found it open. He are happy they secured the unit, but we wish they had notified us that something had happened.

david p.  |  Overall Experience 
Rating:
5.0

Kay, the lady who was there on my moveout day was fabulous. Extra mile service. Exceptional

kim m.  |  Overall Experience 
Rating:
4.0

Great location. Kay the manager is excellent.

RICHARD D.  |  Overall Experience 
Rating:
5.0

Everyone was excellent, thank you!

RUSSELL D.  |  Overall Experience 
No reviews have been submitted for this location.

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