Customer did not leave a comment.
Jimmy KCustomer Reviews for U-Haul Moving & Storage of Arlington
(near Bowen and Division, beside Quick Trip (a block down)
Services at this Location:
Contact Us
2315 W DivisionArlington, TX 76012
(near Bowen and Division, beside Quick Trip (a block down)
Services at this Location:
Office Hours
- Mon-Thur: 7 am–7 pm
- Fri: 7 am–8 pm
- Sat: 7 am–7 pm
- Sun: 9 am–5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 2.0
Truck transmission got stuck and needed to call roadside assistance. Even before driving the truck appeared to have parts falling apart.
Max H- Rating:
- 5.0
Customer did not leave a comment.
MELISSA Y- Rating:
- 5.0
I rent from several locations. They’re all good. This when I get in and out very quickly everything works out so well so fast and the vehicles are well cared for they’re very clean. I don’t think I rent from several locations. They’re all good. This when I get in and out very quickly everything works out so well so fast and the vehicles are well cared for their very clean. I don’t think I could be better than it is especially at this particular one, but they’re all good!
larry j- Rating:
- 1.0
Being contacted the day after the return saying I never returned the trailer was very incompetent!
KEN T- Rating:
- 5.0
Customer did not leave a comment.
Timothy S- Rating:
- 5.0
Customer did not leave a comment.
Halley H- Rating:
- 5.0
Easy process, quick pick up and drop off!
Jeffrey T- Rating:
- 5.0
Customer did not leave a comment.
Alexis T- Rating:
- 4.0
Make sure that the hood is latched. I rented a uhaul that had an advertisement on it. ( Im assuming since the truck I rented was parked in the area of trucks that had the hood open with an advertisement sign) The attendant who helped me went to get the truck and gave me the key to do the walk through inspection as per you app. Once om the highway the hood began to lift. Luckily the latch held or else it may have casued a huge accident. Might want to make sure to have attendants double check for such things. Other than that, my experience was great.
Jesse M- Rating:
- 5.0
Make sure to check everything out on the vehicle such as working headlights. This truck has a right low beam headlight out.
Robert S- Rating:
- 5.0
Customer did not leave a comment.
CHARLES W- Rating:
- 5.0
Zack and Chris were extremely helpful, and very courteous! This is not the normal these days and I enjoyed the whole process as they made everything smooth for my move. I had to call several times to extend my time as it was taking longer and they were like no problem. You have a great group working there! Sharon Ingram
sharon i- Rating:
- 4.0
Customer did not leave a comment.
ROY B- Rating:
- 5.0
Excellent branch. Good people. Professional. Equipment is usually available.
THOMA L- Rating:
- 5.0
You guys are great!! Don’t switch up!!!!
Dolores C- Rating:
- 4.0
Customer did not leave a comment.
floria C | Overall Experience- Rating:
- 5.0
Excellent
Robert N- Rating:
- 5.0
Customer did not leave a comment.
Justin C- Rating:
- 5.0
No concerns. Check out was prompt and efficient. Check in even quicker. Everyone we dealt with was friendly and helpful. Keep up the good work at this location!
Sean B- Rating:
- 5.0
Customer did not leave a comment.
Gaylen L- Rating:
- 5.0
Your staff was so helpful and accommodating and the equipment was just what was needed. Although the dolly I requested was not available, the staff suggested an alternative and explained the difference clearly. I have no complaint whatsoever about this location or U-Haul in general.
Ola M- Rating:
- 5.0
Excellent service!!
Arlene G- Rating:
- 5.0
They were awesome because they made my moving experience very easy. I reserved a cargo van online and it was ready when I got there. When I arrived the transaction was very easy. Drop off was timely and painless for as the price was estimated and no hidden charges were added.
Jannett W- Rating:
- 1.0
The guy who gave me the unit was very unfriendly no greeting no smile or anything… I jokingly told him can I get the newer truck the other one looks really old and he bluntly responded you get the one I give you..
roberto a- Rating:
- 5.0
Customer did not leave a comment.
Steven T- Rating:
- 4.0
Had to stop and put air in one of the trailer tires. Nice people at location, always very nice and fast.
John W- Rating:
- 5.0
Great service
Esther H | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Renee J- Rating:
- 5.0
N/A
Bobby G- Rating:
- 5.0
Customer did not leave a comment.
Burton P | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Neal G- Rating:
- 5.0
Customer did not leave a comment.
Rachael L- Rating:
- 5.0
Customer did not leave a comment.
Raul R- Rating:
- 5.0
Staff was very helpful and courteous
JOHNATHAN G- Rating:
- 5.0
Customer did not leave a comment.
Timothy C- Rating:
- 4.0
Nothing against this location. Just Wish there was some sort of roofing at facilities in general because we had to unload & move-in in the pouring rain. It was also cold & windy.
Ariane B | First Impressions- Rating:
- 4.0
please match keys with van. could not lock our slide up door. wrong key on key ring. wipers need replacing.
Roger M- Rating:
- 5.0
Customer did not leave a comment.
Knute H- Rating:
- 5.0
Customer did not leave a comment.
Mark A- Rating:
- 4.0
Customer did not leave a comment.
Courtiea B- Rating:
- 5.0
Customer did not leave a comment.
Jessica N- Rating:
- 4.0
Customer did not leave a comment.
Daymon G- Rating:
- 5.0
great trailer rental inventory available.
DANIEL C- Rating:
- 5.0
I have actually rented twice in the past 10 days from this location. I typically don’t leave reviews. The young men that operate this facility are above and beyond my expectation of customer service, friendly knowledgeable and helpful.
TOBY L- Rating:
- 5.0
It was a very efficient operation. The personnel all very friendly and helpful. By reserving the uhaul truck, it saved me much time and effort when I reached my location. Thank you.
roger s- Rating:
- 5.0
The loading ramp on the truck did not function with ease.
Dan M- Rating:
- 5.0
ALWAYS A GREAT EXPERIENCE
ERIC R- Rating:
- 3.0
Customer did not leave a comment.
Amber G- Rating:
- 5.0
Very efficient and customer friendly.
Julie S- Rating:
- 5.0
Customer did not leave a comment.
David C- Rating:
- 4.0
Everything was great except the fact that there was no light source within the actual unit itself which made it kind of difficult to store and get certain things out when needed.
Steven P | Overall Experience- Rating:
- 5.0
Only complaint is the website said the truck was 8'2" and the truck in not actually 8ft wide. This was an issue because we specifically picked this truck because it said it was this big. Made loading and securing the 8x8 wall a lot more difficult then expected. Figured it out, but would have rented a smaller truck if i was going to have that same problem.
Calum R- Rating:
- 5.0
Staff is excellent!
DANIEL C | Overall Experience- Rating:
- 5.0
Staff nice and friendly and worked with me when I was late on a payment. The units was kept clean no bugs or rats
ELIJHA F | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
will d- Rating:
- 5.0
Customer did not leave a comment.
Tina F- Rating:
- 5.0
Customer did not leave a comment.
Eva B | Overall Experience- Rating:
- 5.0
The entire location was very helpful
Eva B- Rating:
- 5.0
Customer did not leave a comment.
Brandon K- Rating:
- 5.0
Customer did not leave a comment.
Joshua U- Rating:
- 5.0
Customer did not leave a comment.
Jennifer A- Rating:
- 5.0
The tape and dispenser was trash! When moving and putting boxes together you need a reliable sturdy type to hold your boxes together. Not a dispenser that’s unsteady, tape getting jammed up, dispenser acting as if it’s about to break. Had to use a box cutter to cut the tape. Just wasn’t worth the price nor the trouble. Customer service was Great! Business was clean, truck clean. Thank you.
Della C- Rating:
- 4.0
Customer did not leave a comment.
MICHAEL W- Rating:
- 5.0
Customer did not leave a comment.
loryn l | Overall Experience- Rating:
- 5.0
Everyone was very nice and helpful, and I enjoyed doing business with the team!
Ron P- Rating:
- 5.0
Thank you
Mishay L- Rating:
- 5.0
Customer did not leave a comment.
Gerald R- Rating:
- 5.0
All staff friendly and helpful. Would recommend to anyone looking for storage needs.
TLEEAA W | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Laura K- Rating:
- 5.0
Customer did not leave a comment.
Kyla R- Rating:
- 5.0
Customer did not leave a comment.
TOBIAH S- Rating:
- 3.0
Your 24/7 mobile experience is horrid. There is a discrepancy between what is displayed on screen to the customer and what is displayed on screen to your customer service representative. We had to go inside to complete the rental. We did show your employee the discrepancy, but it was a waste of time.
Jay S- Rating:
- 5.0
Customer did not leave a comment.
Michael P- Rating:
- 4.0
Customer did not leave a comment.
Latisha P- Rating:
- 5.0
It's good the way it is
George B- Rating:
- 4.0
Customer did not leave a comment.
Jonathan K- Rating:
- 5.0
Customer did not leave a comment.
Melissa P- Rating:
- 5.0
Customer did not leave a comment.
Harold h- Rating:
- 5.0
Customer did not leave a comment.
Rancell J- Rating:
- 5.0
Customer did not leave a comment.
Joseph C- Rating:
- 5.0
Timely
CHARLES G- Rating:
- 5.0
The only thing that bothered me was that it was supposed to be controlled and there were several months where it was in the 80’s
Alicia C | Overall Experience- Rating:
- 5.0
NA
Nicholas Z- Rating:
- 5.0
Customer did not leave a comment.
DANIEL C- Rating:
- 1.0
Customer did not leave a comment.
Briggette F | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Kevin M- Rating:
- 5.0
Customer did not leave a comment.
PAT F- Rating:
- 5.0
Customer did not leave a comment.
PAT F- Rating:
- 4.0
Customer did not leave a comment.
Dezmond S- Rating:
- 5.0
Jacobi was awesome, favorite location I’ve used in DFW by a mile
Rafael K- Rating:
- 5.0
This place is huge and has lots of options for rental requirements.
Manikandan N- Rating:
- 5.0
Very positive experience!
Garry M- Rating:
- 5.0
I love this location!
Holly L- Rating:
- 5.0
Customer did not leave a comment.
Marshall H | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
JOE W- Rating:
- 5.0
Friendly staff. Thank you!
Patience N- Rating:
- 5.0
Staff is excellent!
DANIEL C | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Warren F | Overall Experience- Rating:
- 1.0
Same as above comments. Uhaul as a company messed up. NOT the locations but need to rate as such to raise awareness to my multiple issues!
Jonathan G- Rating:
- 5.0
Customer did not leave a comment.
Abraham Z- Rating:
- 5.0
You are great just the way you are... Maybe a reward system for people that use you like the grocery stores...stickily selfish I understand, but when you are on a fixed income, every little bit helps.
Felix T- Rating:
- 5.0
N/A
Tamara B- Rating:
- 5.0
Customer did not leave a comment.
Bob J- Rating:
- 5.0
Customer did not leave a comment.
Eric M- Rating:
- 5.0
Keep up the great work!
DANIEL C- Rating:
- 5.0
I was originally sent to drop off at a neighborhood dealer but they don't handle car dolly and only do trucks. They were great and gave me great directions to the nearest large U-haul dealer. It did cause my mileage to go over standard rate.
Dennis W- Rating:
- 5.0
Customer did not leave a comment.
Amy m | First Impressions- Rating:
- 5.0
Staff is quick. Love going there.
Gabriel P- Rating:
- 5.0
Everyone there was kind and helpful
Amy M- Rating:
- 5.0
Customer did not leave a comment.
Abades B- Rating:
- 5.0
Customer did not leave a comment.
Carolina B- Rating:
- 5.0
Customer did not leave a comment.
Tomas M- Rating:
- 5.0
The staff and customer service was awesome. Even with me being a little late on the return.
Dina S- Rating:
- 3.0
Don't reserve a truck with additional items anyplace but a UHaul location. I booked on the UHaul website for a truck AND appliance dolly to be picked up at a 3rd party business only to be told no dolly was available so I could get truck there and go elsewhere for the dolly, or cancel my reservation. A BIG headache that didn't matter to location. Bad business!
Coral M- Rating:
- 4.0
Customer did not leave a comment.
John D- Rating:
- 5.0
It is my favorite company. Very safe and reliable... Thanks to the staff
HAMID S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Nici H | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Naphtali D | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Chris W | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
MIKE O | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Yalonda D | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Nici H | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
AJENIQUA S | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Irma L | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
sonya j | Overall Experience- Rating:
- 4.0
Unit was old and had holes in the wall
Shaunda M | Online Move In- Rating:
- 5.0
I had my storage unit for 5yearz. I never had a problem
Sandra D | Overall Experience- Rating:
- 5.0
The staff was EXCEPTIONALLY helpful...answered all questions and explained the follow up thoroughly. Thank you😊
Wanda B | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
bill c | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Joann A | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jerry L | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Diane T | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
William H | Overall Experience- Rating:
- 4.0
I would have been nice to have a light in the unit itself. I had to bring a Lantern.
Bernadette V | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
ANDRE W | First Impressions- Rating:
- 1.0
You had access to both of my accounts and were set up for autopay- you regularly “could not run” My card at the due date and charged me late fees, on something you didn’t do. You. Essentially stole from me. Your location is corrupt.
virginia m | Overall Experience- Rating:
- 5.0
The staff at this facility is always friendly and helpful. I've used this facility twice now and have always had a good experience. I would definitely recommend!
Sarah M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Aneika C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Eric W | Online Move In- Rating:
- 3.0
Its just entirely to hot and has alot of roaches but the staff is wonderful
Sasha B | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Viola S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Kevin N | Overall Experience- Rating:
- 5.0
Great staff. It's easy to give 5 stars when everything goes as planned, but the staff at U-Haul Moving & Storage Of Arlington do an exceptional job of providing great service even when unforeseen problems arise; when the unexpected happens, staff here turn it around quickly and with a smile!
Susan K | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Regina C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
denise g | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
ebun e | Overall Experience- Rating:
- 5.0
Great customer service
grace d | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jannett A | Overall Experience- Rating:
- 2.0
I wish I had chosen a different facility. It’s not climate controlled, the building itself looks sketchy. No ceiling just insulation, & there was a huge spider in there waiting on me & bee attack me.
Meka G | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Marcus K | First Impressions- Rating:
- 5.0
Facility was clean and well lit. Positive rental experience.
phyllis N | Overall Experience- Rating:
- 5.0
Great service. Very pleased with this facility and their staff.
Rosa D | Overall Experience- Rating:
- 3.0
I was informed when renting during check in that I could add the U-Haul insurance by phone and via e-mail offer. I however was told at the location that they do not do insurance on units in the outside storage area and made me sign a waiver if I wished to use the space already reserved. I also was informed that my access was not 24 hours since the access gate was and has been broken waiting on a motherboard. So I was shocked to see a tow truck use the gate while I was off loading my trailer. When I mentioned it to the worker in the front he said it is intermittent. Both of these items should have been made clear prior to me reserving the space.
Gabriel M | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Viola S | Online Move In- Rating:
- 5.0
Koby is amazing and extremely helpful
Robyn R | First Impressions- Rating:
- 5.0
Fare prices, clean and friendly . Would get a storage and a uhaul from them again
Tami S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jannett A | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Regina C | First Impressions- Rating:
- 5.0
Enjoyed dealing with this location. Very organized and helpful.
ERIN W | First Impressions- Rating:
- 5.0
The only reason I wouldn't recommend this location to a friend is because it needs to be updated the is no roof to the storage rooms in the facility you can see the insulation which rubs off onto products put inside if you have to use the full space of the room which I did.
TSHEA C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
HELEN T | Overall Experience- Rating:
- 5.0
The person who assisted me was polite and very helpful. He showed me the units and answered all my questions.
monica b | First Impressions- Rating:
- 5.0
All staff were friendly and accomodating...
William H | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
james c | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Bernadette V | First Impressions- Rating:
- 5.0
Uhaul Storage in Arlington off of division is the best
Laura M | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Valerie M | Overall Experience- Rating:
- 5.0
Excellent customer service and ability to assist the customer per their situation.
FELICIA H | First Impressions- Rating:
- 2.0
Customer did not leave a comment.
Thomas J | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Jessica H | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Mark R | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
kenyata t | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Ronasha W | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
DAWN M | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
kenyata t | First Impressions- Rating:
- 2.0
Poor Service
Chancey A | Overall Experience- Rating:
- 5.0
Renting experience was great. I used the facilities until I finished moving then closed my account when the unit was no longer needed. Every part of the process was quick and trouble free.
Paul L | Overall Experience- Rating:
- 5.0
Thanks🤩
Tanisha E | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
RUBY W | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Yalonda D | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Susan S | Overall Experience- Rating:
- 3.0
Y'all call and send emails too much and the manager whoever he was thought I was out the store when he tried to talk smack but I wasn't
carleda h | Overall Experience- Rating:
- 5.0
It was clean and very friendly
JAMES H | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Mansfield P | Overall Experience- Rating:
- 4.0
I got my storage unit for free which was great...an I turned it in on time an paid the insurance wit cash but they still took $12 off my card for some reason an I don't understand why...overall it was great
Natasha G | First Impressions- Rating:
- 4.0
Always a great choice.
Otis D | First Impressions- Rating:
- 2.0
The restroom was extremely nasty and trashy , the storage unit itself was super inconvenient with stairs instead of utility elevator if there’s gonna be multiple floors and there’s several lower priced storages around the area
ALEXANDER G | First Impressions- Rating:
- 5.0
I will come back again!!!!!
Brenda B | Overall Experience- Rating:
- 5.0
Im so Happy I'm downstairs in a storage,I'm so happy ..
Precious H | First Impressions- Rating:
- 5.0
Nice storage facilities
sharon p | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Jose P | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Lovo G | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Isabel Q | Overall Experience- Rating:
- 5.0
Great group of people. Arron has done a great job of managing and training his people.
William M | Overall Experience- Rating:
- 5.0
The only issue I had was getting through to the actual office during their hours but the staff was very friendly, professional and efficient. They work diligently to always be helpful and get things done. I would definitely recommend this facility because of the staff
Penny L | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
MICHAEL B | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
PATRICE j | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jcee S | Overall Experience- Rating:
- 3.0
I wish you have more storages on the ground level
Erica T | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Chasity M | Overall Experience- Rating:
- 1.0
Aaron L. Crooker is very rude to his customers and yells and turns red he was acting so rude and talking very unprofessional to me. I paid my rent in full and decided to move across country 2 days later went back and moved out and gave Aaron final notice before I moved out and he yelled at me in front of staff and was very red and rude is temper was not needed I moved everything in with no help and moved everything out with no help. I don’t wanna deal this that guy no more so I won’t be sending no more customers yall way.
Renee M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Mario C | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Donnitha B | Overall Experience- Rating:
- 5.0
Thank you guys for everything
demontrae b | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Lerin J | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Abdou C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
LeeAnn D | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Nicole H | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Angela P | First Impressions- Rating:
- 5.0
There’s Aaron & maybe 3 other workers who has been at this location since the day I began business there & are always very friendly & experienced…especially the lady. From the look of things, they ALL love their job
Joyce C | Overall Experience- Rating:
- 5.0
Es un lugar muy seguro, muy complacida con sus servicios. Gracias
Gladis L | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
sydney o | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
dianelys g | Overall Experience- Rating:
- 4.0
The storage building was warm & bathrooms were a hot, water was warm. For movers we need cooler place to over heat & cool water to prevent over heat. This only issue I found not well
Melissa H | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Braydon W | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Mahaisha S | First Impressions- Rating:
- 5.0
The process for Uhaul was very quick and easy and Customer Service on Sunday and Monday were very hospitable and helpful. The ttuck was driveable, clean, and a nice odor. The entire Customer Servuce process was Grand. I'd definitely refer my friends and others.
Sharon S | First Impressions- Rating:
- 5.0
The staff were extra friendly, though they did make in error they fixed it straight away, they went the extra mile.
Maritza D | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
LASHANDA B | Overall Experience- Rating:
- 5.0
Only con to this facility is no elevator for second floor and no ventilation in building. The staff at this facility is amazing and very helpful. They make sure the customer is happy and satisfied before leaving.
Penny L | First Impressions- Rating:
- 5.0
Ms anise is awesome
Waquita J | Overall Experience- Rating:
- 2.0
The manager is beyond rude and tried to threaten me.
Bonnie N | Overall Experience- Rating:
- 5.0
Secure, friendly staff, very responsive when information was requested.
robert h | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
mary u | Overall Experience- Rating:
- 4.0
Staff was extremely nice.
Valerie M | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Barbra P | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Marcel R | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Anit C | Overall Experience- Rating:
- 5.0
Really need to fix the remote control access because the remote control works when it wants to
Mark H | Overall Experience- Rating:
- 5.0
Sweetest, fun, most helpful staff!!!
Alexandra S | Overall Experience- Rating:
- 5.0
I have used U-Haul for many years, and the Customer service has always been outstanding. However, on my last visit to this location, I was very impressed with the help that Mr Aaron provided by going the extra mile and accommodating my specific needs. He took the time to find the right storage room and rate that's workable for me, and showed me how to secure it and access it properly. It was fast and truly hassle free customer service. Thank you Mr Aaron!
Adam N | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Mary L | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
chance h | Overall Experience- Rating:
- 5.0
Great staff, very conveniently located, fair price.
Charles A | Overall Experience- Rating:
- 5.0
We scheduled 2 movers, rented at truck, all out of town. All went smoothly. Our belongings all special care of Would highly recommend both movers. The whole process went smoothly I'd give it a 10
Tammy S | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Hilario M | First Impressions- Rating:
- 1.0
Customer did not leave a comment.
Jcee S | First Impressions- Rating:
- 4.0
Staff was friendly and helpful
Derrell P | First Impressions- Rating:
- 5.0
I love this place you all are the best thanks again
Micheal M | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Erie P | Overall Experience- Rating:
- 3.0
My card did not work and I couldn’t put my items in causing me to have to rent my truck an additional day which meant the movers/helpers I had the previous day were not available the next day.
Marquita A | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Lois N | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Loviann P | Overall Experience- Rating:
- 1.0
Pacifically asked for unit on the outside and I did not get that they gave me a unit inside and it was too small so I had to get in contact with another U-Haul company that took over our to find me a larger space are very dissatisfied with the person who took my call and didn't get it right thank you
Daphane D | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
SAMUEL M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
John V | Overall Experience- Rating:
- 5.0
Good
Victor C | Overall Experience- Rating:
- 5.0
Great place, kind employees. Thank you for all of your help!
Ricky K | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
lanelle E | Overall Experience- Rating:
- 5.0
All the staff was wonderful and very friendly. Great communication and very helpful.
LaTaira M | First Impressions- Rating:
- 1.0
The unit itself at ( 2315 W Division Arlington, TX 76012) no complaints however the building advertised climate controlled at around 60 degrees Fahrenheit yet the thermometer where the sign and the thermometer are read 97 degrees Fahrenheit. I went to the office but it was after hours on Sunday so only the unit was accessible. I called a few days later to make sure they were aware of this issue and the front office worker became extremely defensive saying I could move out when all I was doing was ensuring they knew about it . I asked when it would be fixed he pretty much said never . Therefore I asked if us customers would receive some type of credit or discount until the issue was corrected he was very rude and said no because the plans to control the temperature haven’t been approved and to just move my things out after I already told him I didn’t want to . I think it’s because the insulation in the building is rotted hot and falling down into peoples units … I have photos / receipts to support my claims . Please contact me if you would like to follow up on my review. Best regards ,
Ty S | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Alvarez L | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Gabrielle W | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Chris M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
carson b | First Impressions- Rating:
- 5.0
What a great group of people and soooooo helpful !!! Aaron and the other staff went above and beyond! I have been using U-Haul to rent vehicles and store extra stuff (or for households in transition) for over 20 years and have never been disappointed. This was no exception, and was actually the best experience I have had with a U-Haul location so far.....I would recommend them without hesitation!!
lisa e | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Holly P | First Impressions- Rating:
- 4.0
The actual location was fine and everyone was knowledgeable and friendly but the customer service rep over the phone when I booked it misinformed me about the init that I was renting but the location set me up with what I needed
Staci C | First Impressions- Rating:
- 5.0
Employees at this location are very attentive. ALL OF THEM ARE GREAT
Ahlmario C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Mark C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jadai J | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Tanius N | First Impressions- Rating:
- 5.0
Worked great, easy access, very convenient
krista H | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
MARY B | Overall Experience- Rating:
- 5.0
Appreciate the employees that h we lord with check in
Anthony B | First Impressions- Rating:
- 5.0
What a great staff!! Very helpful, knowledgeable and friendly!! They got me set up and shown to my unit in about 10 minutes....couldn't be happier!
lisa e | First Impressions- Rating:
- 1.0
I had a horrible experience with Uhaul in Arlington TX I had my brand new camper parked there, and somehow someone snuck a camper into the gated area where the larger vehicles and campers are parked and they managed to smash into my camper tried covering the damage to mine and repaired the damage to their camper. Uhaul never removed the trespassing camper from the lot and I had to file a police report that did get me the help I needed to charge the other person with the damages and I had to file a claim to get my camper repaired at a cost on $10,000 in damage and it won't be available until after summer 2022. Uhaul did nothing to help me...
Andrew T | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jacob B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
MARY B | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
WILLIE B | First Impressions- Rating:
- 5.0
Anesia has been very helpful every time I have been in your facility. All the staff I have met have been friendly, courteous, cheerful and helpful. My thanks to everyone.
Vivian M | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Leroy D | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Timothy J | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Vivian M | First Impressions- Rating:
- 5.0
Easy and convenient
DONALD A | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Patrick G | Overall Experience- Rating:
- 5.0
Nice place
Mark C | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Amy R | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
BRIAN N | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
horace s | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jacqueline D | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
alisa r | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
jared b | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
William W | First Impressions- Rating:
- 5.0
They were soooo nice and helpful
Tiffany C | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Brian B | Overall Experience- Rating:
- 5.0
This location gave me great service.All the staff are friendly and professional.The manager worked hard for me to get what I wanted.Much appreciated and I would recommend this location to everyone.
John J | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Jacqueline D | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
LISA B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
SUSAN S | Overall Experience- Rating:
- 5.0
Very nice staff and I appreciate you making me feel like I’m apart of the family, thanks! If I should ever need a storage again in the future uhaul in Arlington Texas will be my choice! Thanks again for everything
Barbara F | Overall Experience- Rating:
- 5.0
Thank you for your services and great courtesy!!
Tashame A | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Cortney C | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
ALEXIS C | Overall Experience- Rating:
- 4.0
Overall great experience with employees, willing to always help and answer questions when needed.
PRISCILLA M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
LeeAnn D | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
TRELLESHEA T | Overall Experience- Rating:
- 5.0
thank you
Daniel N | Overall Experience- Rating:
- 5.0
My quest for an easily accessible, short term storage unit was resolved by the U-Haul representatives. Their quick response with availability notification was essential to begin my project. My thanks to this well-run team!
Lisa N | Overall Experience- Rating:
- 4.0
The facility was well lit, but my unit was very dark. That made it a little tough to search in boxes Staff was courteous and facility was clean.
Kathleen M | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
DONALD H | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Lakeishia B | First Impressions- Rating:
- 3.0
I wish the inside of the storage had a light
Courtney B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
DIANE H | Overall Experience- Rating:
- 5.0
The staff were always very helpful and professional.
sherri m | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Shannon P | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Alvin W | First Impressions- Rating:
- 5.0
The office was always pleasant and understanding. There customer service was exceptional and they understood life happens. They waived a late fee more than once and that meant they listened, not just the fact you were late and there were no exceptions. THANK YOU TO THE LOVELY LADY AT THE DIVISION LOCATION!!! THE WAY YOU TREAT YOU CUSTOMER IS THE ABSOLUTE BEST!!
Dannella D | Overall Experience- Rating:
- 5.0
I truly appreciate the services and will use it again!
Tashame A | First Impressions- Rating:
- 5.0
The ABSOLUTE BEST customer service ♥️♥️ Wouldn’t go anywhere else for these type of needs in life. From the two young men who greeted me, the manager who did some special stuff for me, they rocked! They went above and beyond. If I were to run a business, this is the type of customer service I would want and expect. EXCELLENT place to do business from customer services, easy access to storage, rented a truck also on this day, one stop shop!
Raschelle R | First Impressions- Rating:
- 4.0
Aaron has been very helpful and his female assistant with the New Orleans accent is awesome. The entire staff is really good.
Tracy J | Overall Experience- Rating:
- 5.0
We arrived hot, tired, and hungry, there was an issue with the storage unit availability for the 3rd time, using the corporate reservation system-allowing us to reserve large units that were not even at the location, but the local staff worked very hard to resolve. I cannot remember the young lady's name, but she was empathetic to our situation as she had recently moved from Louisiana to Texas. Because of her customer service and kindness, we felt this ended in a positive experience. Nice to see nowadays, all of the staff were very helpful. We would like to thank everyone at 2315 Division Rd, Arlington Texas, that helped us. A great way to start our new home in Texas.5 Star customer service. Thanks again!
Regi A | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Dashia R | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Steven L | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Hector R | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Sollymary V | Overall Experience- Rating:
- 5.0
Stuff was in storage for a little over 9 months. Items still in good condition. General manager worked with me with payment flexibility.
kiara c | Overall Experience- Rating:
- 5.0
Customer service at this location were amazing
ALEXIS C | First Impressions- Rating:
- 5.0
Very friendly and helpful staff. Place was clean. No issues at all.
Jennie C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Ashley M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Adolph H | First Impressions- Rating:
- 5.0
The staff was so prompt and courteous and ready to help they dropped everything to me sure I was taken care of. Highy recommended!!
Lori T | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Jessica C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Aaron K | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Francine S | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
MARDETTE F | First Impressions- Rating:
- 4.0
Many issues the uhaul units were not available our outdoor trailer parking was not available when we arrived but the staff worked hard to help us out-corporate uhaul needs to communicate with the individual dealers to guarantee reservations not wait til someone arrives with all of their belongings.
Regi A | First Impressions- Rating:
- 5.0
100% fine
JOE F | First Impressions- Rating:
- 5.0
Online setup smooth. Manager at facility, Aaron Crooker, very helpful, friendly, took time to explain accessing with code and giving direction to unit. Great customer service experience.
Gloria H | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
TRELLESHEA T | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Tim B | Overall Experience- Rating:
- 5.0
Thank you guys for your service it was great I will recommend your guys and if I ever need to store some things I know where to go. Thank you!
Melissa Q | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
JESSIE P | Overall Experience- Rating:
- 5.0
The lady that took care of finalizing my reservation at your facility was one of the best I’ve ever had. She was excellent. Aaron Walker
Aaron W | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Nakiesha C | Overall Experience- Rating:
- 4.0
There was a lot of dirt, dust, and debris falling through the cracks of the ceiling and onto my stuff. We had signs of some water too, damage to come boxes and stains on some furniture.
Albert C | Overall Experience- Rating:
- 3.0
Only thing need more staff at counter…. Also more equipment to move things out and in …
latoya s | Overall Experience- Rating:
- 5.0
Thank you
Neal B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
gary s | Overall Experience- Rating:
- 2.0
My Move out experience bad . due to One person who does not know their job
Jonathan S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
destiny g | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
CARLOS C | Overall Experience- Rating:
- 4.0
Clean place especially storage area.
RYAN M | Overall Experience- Rating:
- 5.0
Was looking for boat storage. Uhaul was the only place in town with a space and a great price. Worth the price and great location.
Michael H | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Ray T | Overall Experience- Rating:
- 5.0
My vehicle was safe. Will use again.
Nekesha A | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Rachel H | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jonathan M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
THERESA J | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Pat C | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
TIFFANY S | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
JAMES O | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Francisco Z | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
David M | Overall Experience- Rating:
- 5.0
I used this facility to store some household goods while selling my house, to move those items to storage and to rent trucks one way for a long distance move. All of the staff were very friendly, patient with my numerous questions and schedule changes. Thanks to all of the staff for helping me in this stressful time.
Leonardo C | Overall Experience- Rating:
- 5.0
My truck rental in Illinois was not the greatest. However, when I got to Arlington the level of service was outstanding!! Right down to offering us water while we unloaded the truck!!
Daron M | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Susan S | First Impressions- Rating:
- 5.0
Nice facility, friendly/knowledgable staff and excellent equipment. 100% satisfied with my experience - A+ all the way.
gary s | First Impressions- Rating:
- 1.0
customer service lied about what unit was available, did not received climate control. The unit she gave was 30 miles where I lived, because she said they was the only ones that had climate control unit the size I needed. that was not true. We passed up many other company that had climate units. I am very upset and will not suggest U-haul to anyone.
Domus G | First Impressions- Rating:
- 3.0
Dirty, super unfriendly staff, the bathroom door was always locked when I went to my unit, horrible parking, very expensive for a small unit that doesn’t even have lights inside. Super friendly manager though, his employees should take lessons in customer service from him. It’s okay to smile and make small tak when people are about to unload their entire life into your facility.
Kimberly L | Overall Experience- Rating:
- 5.0
Se ve muy bien todo el lugar
Gladis L | First Impressions- Rating:
- 5.0
I think y’all could stay on top more if someone pays a unit was locked out u should automatically go remove the lock after acceptance of payment
angela h | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Sollymary V | First Impressions- Rating:
- 5.0
I can't say enough about this location. Everyone there was fantastic... The young woman who works the front, the Manager and all employees that I encountered were over the top helpful and welcoming. I've had a unit there for 4 years, I've rented a few trucks there and this staff is THE BEST! With out a doubt, I will continue to use Uhaul.
preston m | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
KATELYNN G | Overall Experience- Rating:
- 3.0
I moved out March 30th yall input the wrong date also I let yall know way ahead of time
quishonda b | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
REBA B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
katherine m | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Dannella D | First Impressions- Rating:
- 4.0
When I first arrived to rent storage, they had me up the stairs in two different units. I was unhappy with that and asked for a new arrangement. They then got me a single unit on the ground floor. I was grateful for the change, though I didn't show it properly due to my frustrated annoyance at the time. I am pleased with the office's grace with a tired and grumpy customer. Thank you so much for the years I've stored my possessions with you. And thank you for not judging me after your first impression.
Donna S | Overall Experience- Rating:
- 5.0
The staff who helped me the black female was awesome and so professional.
Lydia J | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
James L | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
KATELYNN G | First Impressions- Rating:
- 5.0
always helpful.
DEBORAH K | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
James L | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Russell R | Overall Experience- Rating:
- 5.0
No hassle or fuss. They accomdated to any changes I had and made. I would use this facility again
GRISEL D | Overall Experience- Rating:
- 5.0
Aaron Crooker is an exemplary professional and couldn't have been more helpful! Excellent customer service.
Tim B | First Impressions- Rating:
- 5.0
Everything was clean and secure with easy access. Staff was very helpful with questions.
Jeff R | Overall Experience- Rating:
- 5.0
Wonderful customer service! Clean. Organized. Friendly and very helpful staff!
Daniel / | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
GRISEL D | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Cynthia M | First Impressions- Rating:
- 5.0
thank you
Daniel N | First Impressions- Rating:
- 1.0
That place is disgusting and they should be ashamed to even rent that out. Just tear down the whole storage and start over, include the staff.
Alexis P | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
DOUG R | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
DOUG R | First Impressions- Rating:
- 2.0
The 1st month being free is so appealing but boy if you need a 2nd month the prices are outrageous. Paid for 24hour access but yet my unit was behind the locked gate and couldn’t access it after hours. Eventually I did get a clicker to open the gate but it was after I needed it. I attempted to move out of my unit multiple times but could not get anyone to answer the phone. Finally went up there again and got it handled. Love the moving trucks but do not like the storage experience I had.
Brittany B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Mary B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Lisa W | Online Move In- Rating:
- 1.0
Had RV in storage for three months. Someone cut off catalytic converter. Advised management of theft and reaction was “that’s too bad.” No attempt was made to investigate matter, review security tapes, etc. Moved RV to more secure facility.
Adrian M | Overall Experience- Rating:
- 5.0
Aaron and his team were wonderful! The process was quick and easy with no issues! We were in and out within a few mins.
Bobadilla L | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Stephen M | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Ambyr F | Overall Experience- Rating:
- 5.0
Aaron was friendly and helpful and very easy to work with and facility was exceptionally clean!
Gina F | Overall Experience- Rating:
- 2.0
DO NOT LEAVE YOUR ITEM HERE
ROSHANDA A | Overall Experience- Rating:
- 3.0
Not too fond of the prices.
Latosha C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
SHEREKA J | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
LACHANDRA M | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Evelyn R | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Emily B | Overall Experience- Rating:
- 5.0
Overall I'm satisfied with everything except with what I paid for the truck rental. I think $130 was a bit much for a rental for a couple of hours. I know I won't be renting a truck if I have to move again. I can imagine how much it would come out to if out go to another State.
Guadalupe G | Overall Experience- Rating:
- 5.0
storage facility was kept clean. moving carts were always available. Kept my items in storage for one year and never had a single issue. I would definitely store my items there again.
Salvador P | Overall Experience- Rating:
- 5.0
Fast and convenient
Franclean T | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Bobbie T | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
david m | Overall Experience- Rating:
- 3.0
My only complaint is the location doesn’t have an elevator or anything to help with moving up steps.
Latosha C | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
amber W | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Cecilia G | First Impressions- Rating:
- 5.0
I feel I can trust leaving my vehicle safe at the uhaul place. thanks for being so cortious to me and taking hood care of my vehicle.
Heriberto B | First Impressions- Rating:
- 1.0
Please call me 580-647-3888
Valerie M | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
FRANK M | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
kevin h | First Impressions- Rating:
- 3.0
Arron was very helpful and professional.
Shawn K | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Sophia A | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Robert H | Overall Experience- Rating:
- 1.0
This store manager was rude and unprofessional. He was rude and insensitive concerning our storage.
Ariel H | Overall Experience- Rating:
- 5.0
Sales person was friendly and helpful
Stephen M | First Impressions- Rating:
- 3.0
The lady at the counter was condescending.
Margrita O | Overall Experience- Rating:
- 5.0
a
James W | Overall Experience- Rating:
- 5.0
Friendly and helpful staff. Great service!!!
Jose B | First Impressions- Rating:
- 5.0
Amazing staff
latoya t | Overall Experience- Rating:
- 5.0
Aaron was great. He was very professional & courteous. He made my move in easy.
Shawn K | First Impressions- Rating:
- 4.0
Great service
Michael C | Overall Experience- Rating:
- 5.0
Great facility and staff!
Craig W | Overall Experience- Rating:
- 5.0
we intended to only use the free month after our rental but felt secure and confident to leave our belonging in their care for as long as we needed. Thank you to the U-Haul Division street staff!
candy k | Overall Experience- Rating:
- 3.0
No comment
nancy h | Overall Experience- Rating:
- 4.0
Easy to do business with!
billy w | Overall Experience- Rating:
- 3.0
I could never get anyone to ever answer the phone on several occasions when I had Questions. I had to physically go to facility to get things done. Very frustrating.
brenda s | Overall Experience- Rating:
- 5.0
Good job
Michael W | Overall Experience- Rating:
- 1.0
This facility has a Mgr that speaks down to his customers. Bad attitude & general doesnt care about customers. I never moved my stuff in due to his attitude. never used the unit so I need a refund.
LINDA M | Overall Experience- Rating:
- 4.0
Good customer service
Michelle A | First Impressions- Rating:
- 5.0
Great service by the staff
sherri m | First Impressions- Rating:
- 4.0
A
Angel P | Overall Experience- Rating:
- 1.0
Unorganized, rude customer service, and horribly managed
danzel o | Overall Experience- Rating:
- 5.0
The manager there Aaron is extremely helpful in everyway possible, not only does he greet the customers he also assist in anyway he can, very friendly and hard working I've never seen him sitting.
shirley w | Overall Experience- Rating:
- 5.0
I enjoyed the U-Haul so much and just love the people but somebody who used their cell phone while waiting that isn’t business at all , hope y’all understand what I mean . Enjoy with your business !
walter s | Overall Experience- Rating:
- 5.0
It was the perfect experience for what I had to do. Moving is hard but these guys made it as easy as posssible.
GREGORY P | Overall Experience- Rating:
- 5.0
Very friendly and helpful. The best service I ever had.
Ninette F | First Impressions- Rating:
- 2.0
The young lady had a ugly attitude
jacqueline m | First Impressions- Rating:
- 5.0
Great customer service
Shiela T | First Impressions- Rating:
- 5.0
Everything good
crystal p | Overall Experience- Rating:
- 2.0
I found hypodermic needles around my storage unit when I was moving out. Place also looks run down compared to when I moved in.
LIAM F | Overall Experience- Rating:
- 1.0
Rented storage unit. Told had to buy lock. Storage unit unavailable due to prev cust lock. Returned lock. No credit for lock on stmt. Dumb. Waste of my time
Pete H | Overall Experience- Rating:
- 5.0
They were very helpful. The people are very professional.
Leah R | First Impressions- Rating:
- 5.0
Everyone was very friendly and helpful. Building was always clean and well maintained.
Lesa B | Overall Experience- Rating:
- 5.0
I have had to leave my things in storage for a very long time. The facility and personnel at the 2315 W Division St location have always been top notch.
NANCY P | Overall Experience- Rating:
- 4.0
Everybody was ok they lock me out of my storage room couldn't get in to put my things in storage I had to wait until the next day thank you
Ann F | First Impressions- Rating:
- 4.0
GOOD JOB
Nedra B | First Impressions- Rating:
- 4.0
Never had a complaint. Happy from start to end of stay.
LEON W | Overall Experience- Rating:
- 4.0
Very professional ,knowledgeable about company information
LAFAYETTE D | First Impressions- Rating:
- 5.0
Awesome place
Shannon L | First Impressions- Rating:
- 5.0
The manager and associate on duty were more than helpful and very friendly. They exceeded all expectations. I appreciated all of their help!
CRYSTAL T | First Impressions- Rating:
- 4.0
Good service and friendly.
mohammad k | First Impressions- Rating:
- 2.0
I had the chocks under all four wheels of my boat taken and when we told the office they did not seem to care.
al B | Overall Experience- Rating:
- 1.0
Manager was rude. Demanded I move out within 2 hours and refused to refund my rent Claiming broke some unspecified rule about accessing my space at ight although I was paying extra for 24/7 access.
Randy H | Overall Experience- Rating:
- 5.0
The ladies there were helpfyl and knowledgeable
zina l | First Impressions- Rating:
- 4.0
Good
elliott g | First Impressions- Rating:
- 4.0
The employees were very helpful and polite! Great customer care.
maritza f | Overall Experience- Rating:
- 1.0
Long story
Teresa W | Overall Experience- Rating:
- 5.0
Receptionist here is professional and helpful
Luan N | First Impressions- Rating:
- 4.0
Staff was really great , I had a liking problem and immediately they repair and gave me a refund , I really recommend that place
maria s | Overall Experience- Rating:
- 5.0
always find the staff excellent and above average in their willingness to get your needs solved and in a manner that gets your attention to detail
phil w | Overall Experience- Rating:
- 5.0
P
al B | First Impressions- Rating:
- 5.0
Great experience. Good customer service.
jacquelyn g | Overall Experience- Rating:
- 4.0
Was disappointed that some entrances to the facility were removed
paul a | Overall Experience- Rating:
- 5.0
Great customer service!
STELLA R | Overall Experience- Rating:
- 1.0
The unit we reserved on Monday wasn’t available on Friday. Manager was unable to provide us with what we needed, unless we agreed to spend more money.
Nathan B | Reservation- Rating:
- 5.0
the team members assisted in a great manner, made the experience easier than thought. Thank you uhaul
Joseph T | Reservation- Rating:
- 5.0
Jeri, at the Arlington location was just so wonderful. I have not seen her for months and when I stop in to say hello she called me by my name. I thought that was great she remembered my name.
carey m | Overall Experience- Rating:
- 5.0
The staff was very professional and courteous. I would recommended their service to friends.
carolyn t | Overall Experience- Rating:
- 5.0
Looking forward to a long and mutually-benificial relationship. Very excited that we can store our motor home here without worrying about its safety.
Rich S | Overall Experience- Rating:
- 5.0
Your facility was not only clean, and well maintained, it was SUPER CLEAN and WELL MAINTAINED! Staff was great, and I would recommend you folks to anyone. Best to all.
Jack G | Overall Experience- Rating:
- 4.0
They were always very busty. Couldn’t get them on the phone over 5calls. Only real issue is I stored sensitive items in climate control. When by one day to add an item and the climate was broke.
Steven S | Overall Experience- Rating:
- 5.0
Great place for your moving and storage needs in the Arlington, TX area!
Donald S | Overall Experience- Rating:
- 5.0
Thanks for a friendly service.
Laureano A | Overall Experience- Rating:
- 1.0
I was paying for a climate control unit and for at least 2 months it was over 100 degrees in there but I was still changed the full price.
kathryn M | Overall Experience- Rating:
- 5.0
The manager Jeri Butler was very professional and courteous.
Scott B | Overall Experience- Rating:
- 5.0
We weren't sure if we were going to store our motor coach here on a long-term basis, but after the incredible customer service we received from the staff here, this will be our permanent storage spot
Rich S | Reservation- Rating:
- 2.0
No area for trash. Had to take trash with me. Wanted to donate clothes, but was told I could not leave them without paying another month rent. Very unfriendly lady spoke harsh as she left the facility
BILLY C | Overall Experience- Rating:
- 4.0
Very helpful!
Barbra P | Overall Experience- Rating:
- 5.0
Knowing storage was inside was even more comfortable & convenient.
Benjamin R | Overall Experience- Rating:
- 5.0
Jerri, and her crew are all friendly, and efficient. I was treated very well by all the employees.
jim c | Overall Experience- Rating:
- 5.0
The manager, Jeri, was extremely helpful throughout the whole process. I have used this facility for 3 years, and Jeri has always been cheerful, dilligent, and respectful during all of my visits.
GUY W | Overall ExperienceAdditional Services at this Location
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Moving Trucks
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