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Murphy J.Customer Reviews for U-Haul Moving & Storage of Apache Station
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great truck.
James D.Thanks again.
richard W.This is a busy branch & the guys working there are always courteous & efficient.
Chris M.Mr Andrew Lizarraga was excellent to work with. definitely an asset to the company..
roberto S.things where good
scott C.The staff member that helped with checkout was incredibly friendly and very helpful!
paige M.Both employees working were friendly and helpful. When I shared the photos of the minor scratches on the passenger panel along with the nick on the front passenger bumper, they quickly verified and assured me that was the condition upon receiving. The store is immaculate. The lot, well maintained.
MARIA W.Mention the uhaul app requirements at pickup. Was tough with weak signal
JONATHAN B.Tha manager (Matt) was well informed, through and succinct.
richard G.Everything is p
Frankie J.Excellent customer service, in a world where it is a rare thing - both in picking up the trailer and dropping it off
Roger D.The truck was clean inside but dirty outside, no concern to me. The right back two tires blew out after two hours on the road. I called the office and two very competent men replaced the tires and i had no other problems.
Grace M.Friendly and quick service. Rental went smoothly.
Sayyadina W.Very kind and helpful staff. The gentleman who helped me went out of his way to assist me with a tow dolly.
CRAIG B.Ended up having issues with the equipment, the delivery destination would not help, customer service would not help, local rep would not call me back.....Uhaul is a total joke!
BRIAN S.Customer service was fantastic. Equipment was clean and well maintained. Staff were knowledgeable and helpful. You couldn't ask for a better experience.
Henry C.I still have not received my receipt.
Tracy V.Make sure the original reservation is not over booked.
Roby C.Great customer service
Leo C.I have rented trucks from this facility multiple times (6 - 8) over the past few years. I also refer anyone else needing to rent a truck. Always a pleasant experience.
Barry W.When I tried to return my rental, it wouldn't pull up that I had even rented anything so then I was charged a 20 return fee for something I could have done myself it had even been an option. Wouldn't pull up in the app or online.
Liam K.It would have been really nice if the person on the phone making my request gave me the correct information. I know that it is possible but he told me that I was not able to enter a drop off location closer to my house and I had to bring the truck 30 miles all the way back to where I picked it up from when I was done. I feel like he did that to get extra money and miles out of me and my order and I'm not OK with that.
Avril P.This location has great staff and usually a great inventory. Occasionally the equipment could be a bit cleaner.
william G.Very disappointed that after picking up the uhaul and getting home it had a lock on the back of it. I ended up having to call another location closer to me to check if they can remove it and had to take the uhaul to that location. It was very inconvenient because I wasted unnecessary gas, and had to pay extra money to my movers for there time.
JENNIFER G.My original pick up was scheduled on dobson and university at kwick stop gas station, the staff their was no help and the lock didn't open. I was carrying a lot of money and needed to get out of there. uhaul should not be affiliated with this place. I called uhaul and after waiting on hold 15 minutes the rep was so nice and heard my concern and provided a solution to my problem. Btw She mentioned I'm not the first to complain about this p/u spot. I had to reserve an uber to take me to the tempe location where the gentleman helped me. The truck was perfect and my drop off in superior was perfect as well. I definitely would use uhaul again but never p/u at a gas station.
rachelle C.Able to accept cash on cargo van or pick up truck. The 10 foot was way to big for my move. But it was still good
Crystal B.Close to the freeway, location was clean
James T.Great customer service both guys
LISA M.The windshield was quite dirty, but the inside of the cab and the back were clean. The service was excellent!
Virginia H.The staff here is wonderful.
Peggy H.Very good , I highly recommend it.
Hamzeh A.The employee who was on call was to lazy to do his job snd check me in, He did not even give me my check in receipt for my records and when I asked for my receipt he just said I will email it as soon as I check over the truck. Over 5 hours later, I never received my check i. receipt. Only after I called tge 800 # I finally got my che check in receipt. I think that his supervisor just fire him or at least write him up. Very frustrating and unprofessional.
Jeffrey K.Agent was very busy but was patient & rental was seamless.
Christopher M.Good Service as usual
Jesse P.Lower your cost! Ridiculous for 6 hours.
Jacob H.Manager was very helpful
kurian T.The dolly was a little bit disappointing, it had small wheels so I couldn't use it to go up stairs. Other than that great experience! It's a much nicer truck than the home Depot truck you can rent.
Daniel R.No suggestions. The app and staff made renting and returning so easy! Great staff!
Beverly A.Rectal process online sucked. I didn't know some of the info they were asking. I went to a branch and they handled it perfectly.
thomas V.It was all good 👍
Jesse P.Quick and easy!
Danny L.It would be much better if ALL trailers had the capability of allowing a customer to put a lock on the trailer so a criminal can't steal the trailer and haul it off by the tongue.
DOUGLAS M.Thank you for your quick and professional services. You are highly recommended!
Joe G.Make sure units are cleaned
tim C.Returned vehicle 2 days earlier than due date. Asked if pricing was going to be adjusted and attendances clueless.
John N.You have the wrong email and I'm sick of getting this persons email for uhaul.
HOAI N.Keep marcus in charge !
David L.Don't change a thing. Everyone was so helpful and I am beyond grateful for the service 🤗
Paul D.the person who help me over the phone were very professional and polite.
David R.Staff was very helpful
ADAM L. | Overall ExperienceThe manager was extremely helpful with my ubox.
YuChan K. | Overall ExperienceA great and easy experience that helped make my move go as smoothly as possible
Erica W. | Overall ExperienceEven after 'moving out' they stole money from my bank every month so I had to spend hours on the phone each month to get them to return my money. MAKE SURE THEY CANCEL CC AUTO PAY WHEN YOU MOVE OUT.
TROY N. | Overall ExperienceYou loaded the u-box on the trailer backwards. My movers could only partially open the door because of the hitch 👎 Then they fraudulently charged my debit card. 😡
Karyn H. | Overall Experience