Customer Reviews for U-Haul Moving & Storage of Amelia Island

4,039 reviews

1830 S 8th St   Fernandina Beach, FL 32034
(Behind Bank of America in the old Staples building, Across from Winn-Dixie/Walmart Plaza)

(904) 491-6966

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(904) 491-6966

1830 S 8th St
Fernandina Beach, FL 32034
(Behind Bank of America in the old Staples building, Across from Winn-Dixie/Walmart Plaza)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Allison S. 
Rating:
5.0

Customer did not leave a comment.

WALLACE B. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

The personnel at the Fernandina Beach location are the best! Extremely helpful, diligent and welcoming. Great experience to drop off my trailer at this location.

Gilbert C. 
Rating:
4.0

Streamline the rental process further. I setup my rental online. Then I go to the location and wait in line while the staff struggle with apps that aren't working while trying to take a picture of my license. If Uhaul need that I suggest you incorporate it and anything else needed in the online rental. Then at the store the clerk should be able to simply look up at the customer to confirm ID.

Richard T. 
Rating:
2.0

Someone stole the bottom of my out board.motor, $2000 to replace. After being there ten years, they had my boat and trailer towed, without notifying me. I knew it was towed because the tow company sent me a registered letter. This cost me$1400. I think my lawyer fees will be included to this soon. I will not drop this.

GORDON K.  |  Overall Experience 
Rating:
5.0

Very pleased.

Joann T.  |  First Impressions 
Rating:
5.0

Excellent experience-clean- very easy access

Juanita C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tina S. 
Rating:
5.0

Customer did not leave a comment.

Barbara V. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
4.0

Customer did not leave a comment.

Emily R. 
Rating:
5.0

Customer did not leave a comment.

Lenna A. 
Rating:
5.0

The manager at this location did an awesome job helping me with the rental. The pick up process was awesome. When I returned the vehicle the staff were very busy. I was acknowledged, the staff were friendly, and I was offered to leave my information to return the vehicle. I was told I would receive an email with my invoice/receipt - I did receive it and was very pleased with the pickup and return process.

Lynda B. 
Rating:
5.0

thank you for all you help

ERIK D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carol G. 
Rating:
5.0

Team here always does a GREAT job! Unfortunately the UHAUL software is HORRIBLE!!!! Your employees are always having issues, time outs, log in errors etc. Give them the right tools to be successful- you have great employees.

Anthony A. 
Rating:
4.0

While we didn't get the truck exchanged promised by UHaul traffic customer service, this location did help us out and the box truck was clean and in good shape.

ANTHONY R. 
Rating:
5.0

Customer did not leave a comment.

Patricia S. 
Rating:
2.0

We were there for about 45 minutes trying to pick up our rental because they couldn't figure out how to charge for a roll of tape and the rental- put us our entire order in lala land and had to wait for a manager who was working with someone else. Once he was finally available- (the other 3 couldn't help) we got to get our vehicle. It was ridiculous.

Jennifer T. 
Rating:
5.0

Customer did not leave a comment.

Roninna J. 
Rating:
5.0

Customer did not leave a comment.

Patricia S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Rob P. 
Rating:
5.0

Very friendly and knowledgeable people.

glendon H. 
Rating:
5.0

Staff was helpful and informative. Thank you for the excellent service!

LAUREN C. 
Rating:
5.0

Customer did not leave a comment.

Joanne S. 
Rating:
5.0

Check the tire pressure before costumer that's trailer

Brad H W. 
Rating:
5.0

Customer did not leave a comment.

PAUL B. 
Rating:
5.0

Customer did not leave a comment.

John V. 
Rating:
5.0

Jon and his staff are very helpful!

MICHAEL G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dave M. 
Rating:
4.0

The mechanical work went quick and was good. Only issue I noticed was the computer system. Seemed to me like it didn't communicate with corporate or other U-Haul systems because it took a while to locate that I paid for the hitch online. I do have to say though that the manager Jon did a Fantastic job of making sure everything was taken care of so I was impressed with him!

William G. 
Rating:
5.0

It was really easy to extend my rental.

Glynda H. 
Rating:
4.0

Better way for staff to realize someone is on site to return equipment. Pulled into Return area and no-one came out, had to go in to get someone.

THOMAS M. 
Rating:
5.0

friendly staff that answered all questions and helped with instructions on familiarizing with operation of rented vehicle. Excellent job to all I encountered, Thank you

JOSEPH H. 
Rating:
5.0

Customer did not leave a comment.

JOHN C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

madison B. 
Rating:
5.0

Customer did not leave a comment.

Frank W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
3.0

There was an unnecessary delay getting the keys when checking in with the mobile app. The employee was on the phone with another customer and asked me to wait believing he had to do something in the system before giving me the keys. Then, there were no hand-tracks available even though I was able to reserve one. A suitable substitute was provided.

Daniel G. 
Rating:
4.0

Unfortunately they raised the rates. Went somewhere else.

Sarah T.  |  Overall Experience 
Rating:
5.0

Great staff very helpful and friendly 10/10

greg W. 
Rating:
5.0

These gentlmen were helpful and efficient.

PATRICIA T. 
Rating:
5.0

Customer did not leave a comment.

Royce R J. 
Rating:
5.0

Customer did not leave a comment.

morris C. 
Rating:
1.0

I wasn't able to get the vehicle I was in the phone with customer service for 2 hours and I lost out of my Girl Scouts cookie pick up.

Kennethia S. 
Rating:
5.0

Customer did not leave a comment.

Getnet Y. 
Rating:
5.0

They were very busy but made every effort to get me checked in as soon as possible.

DENNIS H. 
Rating:
5.0

Every single staff member I interacted with made the process so easy! They were super helpful and quick to fix any issues. No friction points at all. I interacted with about 5-6 different people at different times and I had the same experience every time. Great service!!!

Tess H.  |  Overall Experience 
Rating:
5.0

Thank you to everyone there! They were quite busy - but everyone was so kind and helpful.

Megan P. 
Rating:
5.0

Customer did not leave a comment.

Glen G. 
Rating:
5.0

IF you are in need of storage space, I highly recommend this U-Haul facility. Been a customer for years. Sometimes I've had more than one space, but stop by and see for yourself. You'll be very comfortable using this Fernandina Beach U-Haul.

GREGORY G.  |  Overall Experience 
Rating:
5.0

Good experience

Jarrod B. 
Rating:
5.0

Just keep up the good work!!

charles G. 
Rating:
5.0

Customer did not leave a comment.

eric O. 
Rating:
5.0

Great customer service and they are nice and friendly people

serg T. 
Rating:
5.0

Customer did not leave a comment.

CHERYL W. 
Rating:
5.0

Customer did not leave a comment.

ralph E. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
4.0

This uhaul rental was the worst experience of my rental-ing life!!! First no one inspected the truck with me. No one started it up and let me hear it. Nothing was done to Check the vehicle with an employee - they sent me out there to do it by myself and I didn't know to start the vehicle up??!! When I finally got the truck later—- it sounded like a damn diesel. It was so loud, but it wasn't. It was a gas truck —- just sounded horrible. I demanded that U-Haul have it inspected before I would drive it from Florida to North Carolina and y'all did have a mechanic come and look at it and it did get me to North Carolina —- but it was loud and sounded like a clunk of junk the whole way… Further, nothing on it was electric not the locks not the windows , there was no cruise control !!!!! I had to drive from Fernandina Beach Florida to Murphy North Carolina without any cruise control!!! This is the worst trip of my life thanks all to your crappy truck!!!! #unhappyuhaulcustomer

Tracy K. 
Rating:
5.0

Great service and very good facilities Definitely recommend

GEORGE J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

thomas C. 
Rating:
5.0

Everyone was so helpful. This was the easiest customer experience I've had in a long time!

Tess H. 
Rating:
4.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Ron R. 
Rating:
1.0

Customer did not leave a comment.

Molly T.  |  Overall Experience 
Rating:
5.0

Extremely helpful in identifying my needs. No pressure and only sold me what I need

FRANK S. 
Rating:
5.0

Always helpful, always pleasant and have the solutions to make me a repeat customer for years! And Joylene is the best!

JERARD M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kevin P. 
Rating:
5.0

Everything worked out perfectly and thank you

Richard B. 
Rating:
4.0

Customer did not leave a comment.

KEVIN K.  |  Overall Experience 
Rating:
5.0

5* Top of the line

Zoltan T. 
Rating:
5.0

Customer did not leave a comment.

Deborah Dee C.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Brittany C.  |  Overall Experience 
Rating:
5.0

There was some problem in dropping the truck off after hours they called and asked that I turned it in during working hours that I had to turn it in during working hours and then they refuse to rent me a van for local use so I as to keep the 10-ft truck at first they refuse to let me keep the same truck so I just forgot it for the day and waited till the next day and talk to someone else and they had me come there during working hours and they checked in my 10-ft truck and leased me another 10 ft truck the fellow that waited on me was very nice very patient and very quick to get the truck turned in and the new truck leased he was an excellent employee for U-Haul

Kathryn Junita K. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

Kimberly S. 
Rating:
5.0

Customer did not leave a comment.

Tess H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
2.0

We rented a vehicle at Fernandina Beach Uhaul and we drove it approximately 18 miles. It said we drove at 45 miles and then I put over 4 gallons of gas and it still wouldn't bring it to where they said it was when I ran it so it's all bullshit and I'm not happy about it, this is the 20 foot U-Haul that I'm talking about

WILLIAM M. 
Rating:
5.0

Definitely best place on the Island. Professional management, , top of the line

Zoltan T. 
Rating:
5.0

Excellent, well equipped, helpful staff. I worked with the owner and he was great.

Glinden A. 
Rating:
4.0

Great staff … never have a problem here .

LARRY T. 
Rating:
5.0

Very good experience!

RANDALL D. 
Rating:
5.0

Window would not go all the way up or down

Emily H. 
Rating:
5.0

Customer did not leave a comment.

Frank W. 
Rating:
5.0

Customer did not leave a comment.

Pamela B. 
Rating:
3.0

They charged to much money for the equipment. To go to Florida. $ 500

John M. 
Rating:
3.0

It was great until we had to cancel and it took extremely long to cancel it. Called a few times and was told we’d get a call back, and didn’t. Just seems a bit unorganized in the office, but everyone was still friendly and tried to help. Just seemed like there was a lack of communication between staff.

Taylor B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alan S. 
Rating:
5.0

Customer did not leave a comment.

Alicia D. 
Rating:
4.0

Although there is a vehicle drop off/check-in area just outside the office, no one came out to receive the equipment. They were nice enough but a bit short on help. I think that is the norm these days.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Lawrence B. 
Rating:
5.0

Quick, easy, and excellent customer service! I would recommend.

RICHARD D. 
Rating:
5.0

Best of the Best

Zoltan T. 
Rating:
5.0

Have more of the dings, dents, and scratches marked on the outside of the truck as well as the torn upholstery on the seats

John A. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Be sure to have the customer and the staff member on the same page with what size/ kind of car dolly is needed. Staff members were great and took the time to correct the situation. Absolutely wonderful experience with it being my first time dealing with the company.

Chenoa C. 
Rating:
5.0

Website is not user friendly.

Rex S. 
Rating:
5.0

Best run/managed U-Haul business I've ever used!

ROBERT W. 
Rating:
5.0

Moving can be stressful, and emotional, requiring a lot of energy, however working with Jaylene was a pleasure. She explained all the options, worked with our timeframes, and provided the most cost-effective way to accomplish what we needed to do. I highly recommend this location and working with an expert like Jaylene was a great experience.

TIMOTHY K. 
Rating:
5.0

Easy process. Friendly team.

COLETTE P. 
Rating:
5.0

Wonderful folks to work with. Highly recommend

Carolyn W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gary e.  |  First Impressions 
Rating:
3.0

I rented a pickup truck for $19.95 a day plus insurance. In the beginning I told the agent i would be back around 4pm. The truck had less gas than it said on my checkout sheet. When I returned the truck, I left more gas in the truck. Everything was great Also, I was 30 minutes late they charged me for another $19.95 a day. That is not right but what can I say.

ONEIL J. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH M. 
Rating:
5.0

Always a pleasure to do business with this location whether it is a rental or return. Friendly, knowledgeable and helpful. I believe the managers name is Jaylene and she runs a very tight ship with the limited resources that uhalul provides her and other uhaul center managers with. Very professional manager and employees compared to so many other Uhaul locations.

Michael P. 
Rating:
5.0

The drop off location was no longer associated with company but had a big sign and drop box. This needs to be removed.

JOSEPH K. 
Rating:
5.0

Customer did not leave a comment.

Douglas R S. 
Rating:
5.0

Nice truck. The checkout was quick and the personal very pleasant.

Ronald M. 
Rating:
5.0

Customer did not leave a comment.

Jaylene C. 
Rating:
5.0

Customer did not leave a comment.

DAVID V. 
Rating:
5.0

Customer did not leave a comment.

Zoltan T. 
Rating:
3.0

At pick up they grossly underestimated the mileage and failed to tell me that for my particular rental insurance from UHaul was required. This resulted in a bill almost double what I was anticipating.

JOHNRUSSELL T. 
Rating:
5.0

Best of the Best

Zoltan T. 
Rating:
5.0

Easy. Order /return -very knowledgeable staff ! Clean /thx

Linda L. 
Rating:
5.0

The drop of agent was a magnificent person. I was asked if there was any issues during the drive down 95 southbound. The truck was very easy to operate and visibility was clear. I moved a 2 bdr. Home and there was amole room in the truck. This facility was convenient to get into and spacious.

David L. 
Rating:
5.0

I have rented at the Fernandina Beach, FL location multiple times and have always had a good experience. The drop off location in Savannah, GA was clean and the staff were really nice.

Gerrett L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT I. 
Rating:
5.0

Very nice staff! Explanation was great.

ANGELA K.  |  First Impressions 
Rating:
5.0

Great customer service!

ROBERT W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEVEN L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TODD S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RODNEY O.  |  First Impressions 
Rating:
5.0

Ms. Way, I think her name ia Joilian was exceptional and professional.

REGINALD W.  |  First Impressions 
Rating:
5.0

Friendly knowledgeable staff Very easy to work with

VINCENTVICTOR P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RON C.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

aaron w.  |  First Impressions 
Rating:
5.0

This page would not allow me to select the yes button or 5 star review. Therefore I am writing in comments... that I was very happy with the service. 5 star all the way. Thank you. Linda

LINDA S.  |  First Impressions 
Rating:
5.0

Good clean place no bugs nor was there a unpleasant smell in the facility.

kreshawn p.  |  First Impressions 
Rating:
5.0

Jaylene is great. Since she joined uhaul in Fernandina the service and staff attitude is hugely improved.

Douglas D.  |  Overall Experience 
Rating:
5.0

All staff is so friendly and helpful. This is the only place my wife and I will do business with. Thank you for all you do!

Matthew R.  |  Overall Experience 
Rating:
5.0

Service is always experienced best in times of trouble. The notification / follow up / service of a fire started directly across from my unit was exceptional

GREGORY G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

john d.  |  Overall Experience 
Rating:
1.0

the general manager was highly unprofessional and unfriendly. poor customer service from most of the staff but not all. claimed to be climate controlled but was usually around 85 degrees in the building. our unit was on the second floor and the elevator didn’t work half the time. was not told upon renting the unit that insurance was mandatory but after two months of having the unit, the general manager called me and insisted i take the unit insurance. overall terrible experience with the storage at amelia island, would never recommend to any friends of mine.

Rebecca & Winston R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ottis M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

charles S.  |  Overall Experience 
Rating:
5.0

clean, safe and convenient

NORMAN D.  |  Overall Experience 
Rating:
5.0

Jaylene is the best and her whole staff everyone was very nice and friendly everyone greeted me and was ready to help me even help me plan out my time and drop off location so my move went smoothly highly recommend to my family that still live there locally for there moving and storage needs.... two thumbs up you guys are awesome- Bion Dallas ;)

Bion T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jim B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNETHCOLE S.  |  Overall Experience 
Rating:
5.0

Terrific storage facility

mike o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel W.  |  Overall Experience 
Rating:
5.0

Jaylene and her staff are the best to work with . Moving is stressful enough - they made it easy .

brenda m.  |  Overall Experience 
Rating:
5.0

Great experience!

Mark v.  |  Overall Experience 
Rating:
5.0

Jaylen was Excellent with customer service. She is Awesome! Keep Her !

Roberta F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hunter f.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WILLIAM S.  |  First Impressions 
Rating:
5.0

Very helpful and professional. Staff is friendly.

wendell s.  |  Overall Experience 
Rating:
5.0

Jaylene was amazing assisting and processing my MANY requests. I’ve moved 36 times and she made this feel comfortable! Thank you!!! Tricia

Tricia F.  |  Overall Experience 
Rating:
5.0

Jayleen and Staff were very Caring , Customer Service was On Point ! Great Staff !

Roberta F.  |  First Impressions 
Rating:
5.0

Super friendly people providing excellent service.

DEAN D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TJ R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HARRIET M.  |  Overall Experience 
Rating:
5.0

This Was An Incredible Experience! The Staff was Friendly, Helpful, and Fun... The Facility Was Clean, Well Kept, and the Bathrooms were Clean...No Problems, No Issues,I Would Use Them Again and Highly Recommend To Friends Family and Inquiries. Thank U-Haul Fernandina Beach James H.

James H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick M.  |  Overall Experience 
Rating:
5.0

Thank you so much for helping w/ our move, from van rental, temporary storage unit & all packing boxes/ supplies.

Steven L.  |  Overall Experience 
Rating:
4.0

Need to clean up and remove apparently abandoned boats and other vehicles in the outdoor storage. The hose for boat cleanup and motor flushing needs to be longer as having this benefit is an important feature.

Daniel C.  |  Overall Experience 
Rating:
5.0

Would absolutely recommend this location! Friendly and helpful staff and the manager, Jaylene goes out of her way to be helpful.

HAMED N.  |  Overall Experience 
Rating:
5.0

Fantastic experience. Jaylene and staff were great! The only reason I said the facility was not well lit was surprisingly there was not a lite in the actual room and in a 10x30 room, that made it a little difficult.

Kenneth R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Parcilla p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HENRY R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE C.  |  Overall Experience 
Rating:
5.0

All employees were very helpful and courteous.

FRED D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cheryl G.  |  Overall Experience 
Rating:
5.0

I love Uhaul

Roslyn S.  |  First Impressions 
Rating:
5.0

Staff was excellent.

Ken R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TOM F.  |  Overall Experience 
Rating:
5.0

Management was beyond helpful

John M.  |  First Impressions 
Rating:
5.0

Everything good.

James T.  |  Overall Experience 
Rating:
4.0

The storage area for RV's could use some work - There were some wood debris in my space and the ground was soft so that my van conversion sank several inches and was hard to back out. A gravel or cinder application would help solve this problem.

Gary B.  |  Overall Experience 
Rating:
5.0

Jaylene the GM was very kind and helpful. Her staff is very knowledgeable and professional. I will definitely be renting from them again and telling all of my friends and family to rent from them too.

Winston R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFERY L.  |  First Impressions 
Rating:
5.0

jaylene is absolutely amazing, she was super helpful explaining about the unit and showing my husband and i where is was. i will definitely recommend her to anyone i can!

Rebecca & Winston R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

George M.  |  First Impressions 
Rating:
4.0

Jaylene is a great facility manager - communicates well and helped me resolve an issue with a post-moveout payment promptly and professonally.

MICHAEL S.  |  Overall Experience 
Rating:
5.0

Jaylene Cannon was very efficient, kwonledgeable and helpful. She was particularly patient with the numerous questions of this senior citizen. My rating is: 5-STAR

FRED D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Garrett S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

naif G.  |  Overall Experience 
Rating:
5.0

Large units could use a light in the back.

Frederick K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHEAL K.  |  Overall Experience 
Rating:
5.0

Staff was very helpful actually greeted me as I was walking through the door most businesses now and days you be lucky if you get a hey lol and the place was very clean and convenient spaces available

Larae H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cathy c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris N.  |  First Impressions 
Rating:
1.0

This facility is past its prime and lacks significant maintenance. I rented a unit on the first floor and the second floor. The one and only elevator was out for three days. The front automatic doors stuck and I had to pry them open. All in front of staff members! The staff, although friendly, were useless to assist myself (I am almost 80 yoa) or another customer whose unit was on the second floor and she walked with a cane. All we got was sorry about the door - sorry about the elevator. Come back another day. Absolutely unacceptable! I would never rent from this location again. It’s a blight on the UHaul name. I won’t forget it the next time I need storage.

Cheryl J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mayra R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHELLE S.  |  Overall Experience 
Rating:
4.0

Without the drama!!!!

SANDRA E.  |  Overall Experience 
Rating:
5.0

Have been using this facility over two years now and upgraded to larger unit. Andrea was super nice, personable and professional. Other staff were just as awesome.

roger S.  |  First Impressions 
Rating:
1.0

I paid for 24-hour access and every night when I would go in after hours my alarm would go off the whole time I was in there and it's very loud and it would give me a headache if I'm paying extra money I shouldn't have to get a headache every time I go in the manager the new manager whoever she is she was very rude and nasty to me and to anybody else I've seen her talk to I had the storage unit for almost 2 years before she came and then all of a sudden my storage alarm went off every time I go in

joyce a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BOBBIE H.  |  Overall Experience 
Rating:
5.0

William was great!

DAVID B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ruben O.  |  Overall Experience 
Rating:
5.0

We so enjoyed working with Andrea and her staff. She made it a great experience if moving can be. So helpful and knew our needs were taken care of.

Dan K.  |  Overall Experience 
Rating:
5.0

I think the lady that wated on me was awesome very helpful.

Brian M.  |  First Impressions 
Rating:
5.0

Life saver. It would have been a nightmare had not my friend recommended U-Haul. Thanks 🙏🙏🙏

daurel r.  |  First Impressions 
Rating:
1.0

Your storage lot needs to be cleaned up and paved.

Michael M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  Overall Experience 
Rating:
5.0

Andrea was kind and very helpful. The office and unit were clean and easy to navigate.

Leisa M.  |  First Impressions 
Rating:
5.0

Good team

Mark K.  |  First Impressions 
Rating:
5.0

Thanks

Lonnie B.  |  Overall Experience 
Rating:
5.0

The elevator was down a couple of times but was repaired timely. Extremely helpful for my move.

David H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory O.  |  Overall Experience 
Rating:
1.0

Cleaned and maintained facility but after paying for storage and insurance wouldn’t let us keep our stuff in there and I never got back my money

james H.  |  Overall Experience 
Rating:
3.0

The average rating is due to the fact that most of the storage parking is on the grass that grows very long and when it’s mowed it is sprayed onto our travel trailer camper and stuck like glue. It was very difficult to remove it each time they mowed.

Michael T.  |  Overall Experience 
Rating:
4.0

I had a spot under an oak and above the drain. I cleaned the drain several times as there were leaves and acorns accumulating and it would flood. The entrance off TJ Courson is full of pot holes. I broke a weld on my outboard mount on one of these. Need to patch some pot holes or resurface in spots in the lot.

CHRISTOPHER G.  |  Overall Experience 
Rating:
1.0

Overpriced, didn't include lock as advertised, access hours are confusing. Did not make the fact that my house flooded any easier to deal with as hoped.

Robert L.  |  Online Move In 
Rating:
5.0

The CD rep was terrific

EDWARD R.  |  First Impressions 
Rating:
5.0

So far all is good

Stephen Henry D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen B.  |  Overall Experience 
Rating:
5.0

Everyone was helpful and friendly and in a good spirit

Cathy B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

deborah b.  |  Overall Experience 
Rating:
2.0

Location to get to the units is very inconvenient. Also this storage facility did not have a unit big enough for all my stuff so I had to rent 3 different units.

phillip D.  |  Overall Experience 
Rating:
5.0

Friendly, helpful and professional staff at the Fernandina Beach facility

Michael F.  |  First Impressions 
Rating:
4.0

Well run facility and people were knowledgeable. I would like to work with people like Larry and Beverly.

Laurence T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cheryl J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

phillip D.  |  First Impressions 
Rating:
3.0

Rat traps in the unit, quite disgusting to see

Bennett D.  |  Online Move In 
Rating:
5.0

Easy check in

ROBERT B.  |  First Impressions 
Rating:
5.0

Donny and Franko were really helpful. They know their business and provided excellent customer service.

Jeb B.  |  Overall Experience 
Rating:
5.0

Your staff needs more training on their computer s

ARTHUR B.  |  Overall Experience 
Rating:
5.0

Great Facility

Felicia W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rene G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen B.  |  First Impressions 
Rating:
5.0

Staff was excellent as well as a super clean storage facility, met all expectations and needs !

Frank S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jordan C.  |  Overall Experience 
Rating:
4.0

Donnie the GM was a great help!

MICHAEL S.  |  First Impressions 
Rating:
5.0

Staff was very friendly and helpful. Very clean and secure storage unit. We were very pleased with the experience at this storage facility.

LYNN H.  |  Overall Experience 
Rating:
5.0

very nice employees

Frank G.  |  First Impressions 
Rating:
5.0

We'll run co

FRANK A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jan R.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

kris c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GREGORY K.  |  First Impressions 
Rating:
5.0

Your staff was friendly, helpful, and professional. The general manager "Donny" was a fantastic representative of UHaul.

KIMBERLY B.  |  First Impressions 
Rating:
5.0

Very friendly and efficient staff.

Carolyn C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael S.  |  Overall Experience 
Rating:
5.0

Very helpful and friendly staff.

LYNN H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

charles w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lynn T.  |  Overall Experience 
Rating:
5.0

The lady who helped me was a gem. She needs a raise

Matthew B.  |  First Impressions 
Rating:
4.0

We had reserved a 10x15 climate controlled unit to find out when we got there it was 5x15. Don was very helpful in getting us transferred to an available 10x10x but we lost our $39.95 insurance and had to pay it again for the new unit.

DIANE F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mitch W.  |  Overall Experience 
Rating:
5.0

Thank you

MARTIN C.  |  Overall Experience 
Rating:
3.0

I just don’t think it was right to not prorate my fee when I checked out two days after the payment was made. That gives u haul the right to collect double on my unit that month

Elizabeth J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edwin B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Garrett S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID P.  |  Overall Experience 
Rating:
5.0

Oliver made you feel welcomed as a customer.

Victor B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John A.  |  First Impressions 
Rating:
5.0

All good.

James T.  |  Overall Experience 
Rating:
5.0

Staff was easy to deal with. Cost for storing my RV in the lot was reasonable. Store and lot are clean and neat. Security seems to be adequate while providing 24 hour accessibility to my RV. I would recommend U-Haul Fernandina Beach for anyone needing their services. I have no affiliation with U-Haul, except as a paying customer.

Steven W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diane W.  |  Overall Experience 
Rating:
4.0

The staff there are great, only complaint being that the bathrooms are not kept up/clean. However, a woman who was there dealing with the fire and subsequent damage was a wretched human being. I was away on a trip when the incident happened and when I called concerned over my belongings, she was rude, inattentive, unconcerned and a flat out horrible person. She informed me that my unit and contents had been damaged, ruining my trip and making me come home early to deal with it, only to find out that my unit was not damaged and my belongings were fine and my sleepless nights, days of worry, and cutting my trip short was not necessary had this woman properly handled the situation. I spent years running marinas, and when you are storing someone’s property, and something happens to their property under your care, you don’t treat them how I was treated. I wouldn’t even say this woman needs additional training as I believe it would be worthless. She should be terminated from your employment. To make sure I am being clear - this woman does not work at the location. She was there to deal with the incident. How could your company send someone like that to deal with something that personal to your customers? Shame on her and your company for employing such a person.

Ryan H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WALTER H.  |  First Impressions 
Rating:
3.0

Gavin was excellent, Mr Miller was less than impressive, the fire was unexpected, they told us there was no damage to our unit but when we unloaded there was water on our contents, nothing valuable was damaged

CHARLES M.  |  Overall Experience 
Rating:
1.0

The fire was unfortunate but everything leading up to it was also intolerable. Direct debit was never set up correctly, after we provided several payment options and phone calls and visits to the office. Then sent letters to our family members demanding payment though we had given them our debit card numbers more than three times!! Resulting in “late fees” that were removed as if they were doing us a favor due to their incompetence to properly complete forms and charge correctly. Then once the fire occurred, no compensation was offered though they allowed someone to have flammable materials in their unit directly across from our valuables. Zero accountability for any mistakes made on site. Moved our things out as soon as we possibly could. Will be vocal about our disappointment with our colleagues and in online reviews.

Neely C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George S.  |  Overall Experience 
Rating:
5.0

helpful staff, very clean facility, and accessible

WILLIAM S.  |  Overall Experience 
Rating:
5.0

Perfect, convenient location with very helpful & courteous staff. The facility and storage unit are very well lit and ventilated. It was an excellent experience and our home & personal items were always safe. Oliver Janney was excellent to work with.

Robert b W.  |  Overall Experience 
Rating:
5.0

Fantastic! The one-way person as well as the staff at both sites were friendly and very helpful.

ARNOLD B.  |  Overall Experience 
Rating:
5.0

Everyone was helpful and friendly, not just one or two people.

Donna J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James T.  |  First Impressions 
Rating:
5.0

Best storage provider we have ever used!

Eleanor E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles C.  |  Overall Experience 
Rating:
5.0

It's a great facility.

Tom A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ruben G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joel w.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Melissa B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carrie G.  |  Overall Experience 
Rating:
5.0

Always professional and helpful.

Debra L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia K.  |  First Impressions 
Rating:
5.0

Are there people living in rented storage rooms?

Robert P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Evan R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL C.  |  Overall Experience 
Rating:
5.0

It was a very professional experience. I would recommend this Uhaul team to others.

James H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roger L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

walter k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William N.  |  First Impressions 
Rating:
4.0

Professional staff. Facility was clean accommodating

James H.  |  First Impressions 
Rating:
5.0

Mvr. Oliver Janney was especially helpful with getting correct moving boxes and other supplies. Asst. Tommy also very helpful during moving out process Great team!

jeffrey p.  |  Overall Experience 
Rating:
5.0

Just as a suggestion, when you rent out a unit make sure the customer is aware they will not have 24 hour access unless they pay more. That was the only negative, everything else was very positive

Cynthia L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

maureen n.  |  Overall Experience 
Rating:
5.0

Great place to rent a storage unit and truck

Elizabeth M.  |  Overall Experience 
Rating:
5.0

Really helpful good knowledgeable people appreciate their kindness towards made in everything that they said and did

anthony d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES R.  |  Overall Experience 
Rating:
5.0

Overall I have no complaints but unfortunately this mistake is on my shoulders that after traveling 2 hours to empty our storage unit, I thought my husband had the key to the lock and he thought I had it. You guys don't have bolt cutters on site? Seems you would need some way to open locks on units that were abandoned and was told at front desk that you do in fact use bolt cutters to get into these units. But we couldn't use them.... so we had to call a locksmith.

KIMBERLY B.  |  Overall Experience 
Rating:
4.0

This site has some friendly employees, but I had some difficulty accessing my things after work. The hours could be expanded to be accessible beyond early evening hours. In addition, every time I have gone into the store, I have had to wait for help for long periods of time. There isn't a quick in and out.

Simone H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christine F.  |  First Impressions 
Rating:
4.0

Very satisfied with the storage unit I only stopped using it because I moved to a different city.

pam m.  |  Overall Experience 
Rating:
5.0

Thanks

Denise and Brandon M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stein A H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ariane M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharla M.  |  Overall Experience 
Rating:
5.0

This is a well managed establishment.. I have always felt my property was secured. I loved 24 hour remote access knowing I could pick up my boat anytime at night on a well lit lot. In the market for a smaller boat and I will be right back. Thank you Uhaul for years of great service.

STEPHEN H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Garrett S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lucy C.  |  First Impressions 
Rating:
5.0

The customer info above is incorrect to the number this cell phone the survey was delivered to. I rented in Providence RI

Thaddeus P.  |  First Impressions 
Rating:
5.0

The facility was always clean and well lit and felt very secure. There were always plenty of furniture carts and they were always in good working order.

Stephen C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Louis K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BEVERLY M.  |  First Impressions 
Rating:
4.0

The only thing I didn’t like was the dead bugs in the unit itself. I dont any bugs getting into my stuff in the future. Other then that it was great

Brenda T.  |  First Impressions 
Rating:
5.0

Thank you

Gia Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BEVERLY M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BEVERLY M.  |  Overall Experience 
Rating:
5.0

Great experience.

Scott M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JEFF R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Douglas D.  |  First Impressions 
Rating:
5.0

Jennifer and then Oliver are awesome managers. They always did everything possible to meet our needs. Excellent customer service and outstanding managerial skills. I have already recommended this facility to friends. Thanks, Ricky Escalante 361 222 4631

Ricky E.  |  Overall Experience 
Rating:
5.0

Easy, clean, friendly and affordable.

Kevin F.  |  First Impressions 
Rating:
5.0

The person who assisted me was very professional and easy to work with.

Nicole K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Karen L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jerry H.  |  Overall Experience 
Rating:
5.0

With the exception with my dealing with Oliver after a phone call from him at about 4:40 pm. Everything was great. The employees and the facility are excellent. The only exception is my dealing face to face with Oliver.

Barry L.  |  First Impressions 
Rating:
3.0

I wish this establishment would honor veterans

brian s.  |  Overall Experience 
Rating:
5.0

Staff were friendly and helpful.

Frederick K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AMBER C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

james s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phillip M.  |  Overall Experience 
Rating:
4.0

Staff and store was great. Problem was with “fab” for the gate. Only one available, battery was good, but code to enter into computer was faded and therefore illegible. After two guesses that did not work we decided to use the keypad option instead of fab. Please keep these items plentiful and replaced or do not offer them. Again, staff was good, they just didn’t have working equipment. I had to go back and forth to the office. Fortunately there were only a few other people in the store and the clerks were able to respond to my problem in a timely manner.

Angela B.  |  First Impressions 
Rating:
5.0

Very knowledgable and informative staff

DWIGHT M.  |  First Impressions 
Rating:
5.0

Very good management

LEIGH A.  |  Overall Experience 
Rating:
5.0

Jacob was friendly and very helpful, made everything easy.

Matthew S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terra H.  |  First Impressions 
Rating:
5.0

The staff is great ...

charles r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Connie C.  |  Overall Experience 
Rating:
5.0

Great U-Haul Storage Facility... our first experience with storage facilities and it was outstanding. Every time we entered the building, hallways and access areas were well-maintained. Never had ANY issues with our unit... never saw any bugs or critters..! Staff was great... we had a compromised credit card and they were very helpful in transferring our account to new card and setting up our Auto pay. Highly recommend..!

polly L.  |  Overall Experience 
Rating:
5.0

Facility is always extremely clean. The fact that they have dollies on hand free of use for customers is extremely helpful. The convenience of having everything you need on hand, also amazing. Also being it was an indoor facility with security gave me such piece of mind. I would recommend to anyone

jennifer c.  |  Overall Experience 
Rating:
4.0

Everything was great EXCEPT not one employee wore a face mask and with this Pandemic it was a little disconcerting. Other than that, it was simple, efficient and friendly.

Linda G.  |  Overall Experience 
Rating:
5.0

Jennifer the GM was Amazing! Any question asked she confidently responded with assurance. She is pleasant and professional. Her entire staff is always polite and friendly. Thank you Jennifer for everything.

seaside a.  |  First Impressions 
Rating:
5.0

Friendly and helpful staff and quick

Debra W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jane O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adam F.  |  Overall Experience 
Rating:
5.0

The manager and staff at the Yulee location have been more than helpful and always friendly while doing so. Ms Jennifer is the best!

Rosa F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shirley P.  |  Overall Experience 
Rating:
5.0

Gavin is an excellent employee and person all around! Couldn’t have done without him for sure. His positive attitude and smile kept me going. Also I must mention Vivian, soft spoken but not to be fooled! She was the best. Very customer friendly, nice spirit and beautiful smile! She sealed the deal for my storage. Not sure if the other guys name but he was nice as well. All, if I must say, we’re excellent. Thanks guys for helping me get through the day that almost tested my sanity! 😳

Loretta H.  |  First Impressions 
Rating:
5.0

All of the folks that I dealt with in Portland and Fernandina were great. Thanks!

BRENT M.  |  First Impressions 
Rating:
5.0

everyone was extremely nice and professional

roger S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea S.  |  Overall Experience 
Rating:
5.0

This is my go to store, love the staff and glad I found them all the way fromMaryland and have been this store customer for 4 years.

Barbara L.  |  Overall Experience 
Rating:
5.0

The local office in Fernandina ( Amelia Island) was excellent. They went well above what I ever expected. Thanks for great customer service!!!

CAROL F.  |  Overall Experience 
Rating:
4.0

Was a great experience, William was extremely professional and accommodating for us during our move. Ended up not using the storage unit as it was too far back in the facility for the amount we were moving. Would recommend for anyone with a lighter load than we had!

Spencer B.  |  First Impressions 
Rating:
5.0

Vivian was awesome to work with. Friendly and personable and she knew her products.

roger S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

larry r.  |  Overall Experience 
Rating:
5.0

Best moving and storage experience I have ever had. Jennifer Wenzel took care of everything I needed and helped me feel less stressed about the move. Way to go uhaul! Thanks!

bert b.  |  Overall Experience 
Rating:
5.0

Very Helpful staff. When I was confused and disoriented inside the building, there was almost immediate assistance from the gentleman on duty. It was very much appreciated as it was right at lock down time and he patiently walked me through what I needed to do. Very nice people here at the 8th St location.

Debra L.  |  First Impressions 
Rating:
1.0

I originally leased a unit, which I was paying for on time each month. since I had yet to use the storage unit they decided I didn’t want it and leased it to someone else without notifying me. I rented the unit bc I was going to move to a smaller house. My plans changed and I wasn’t going to use it right away, but I had others plans of using it. But I was paying for it so I could’ve used it whenever I needed it. I believe I was taken advantage of and paid for something they decided I no longer wanted.

Tiffany W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tracey b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

walter k.  |  First Impressions 
Rating:
5.0

I want to thank Jennifer and staff for always being helpful and informative. It’s been a pleasure knowing you and I wish you continued success.

PAM M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cara W.  |  Overall Experience 
Rating:
5.0

Extremely accommodating. Free dollies to use which i can’t say enough about how helpful that was. Indoors which is also very nice and convenient. Really clean. Staff was amazing. They have everything you would need to haul and/ store your items. Wouldn’t choose anyone else.

jennifer c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

connie j.  |  Overall Experience 
Rating:
5.0

One of the best storage facilities I’ve used.

DAVID D.  |  Overall Experience 
Rating:
5.0

Great customer service

susan a.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jenny n.  |  Overall Experience 
Rating:
5.0

Jennifer and her staff are the best of the best. I could not have had a better experience

dennis a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susanne B.  |  Overall Experience 
Rating:
5.0

Great customer service!

Patricia H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

susan a.  |  First Impressions 
Rating:
5.0

I had no complaints at any time, and if I needed help Jennifer was there to answer any questions, or help me. I will be using the facilities again in the future, and will recommend to anyone asking as the best on the island.

BETTY P.  |  Overall Experience 
Rating:
5.0

Jennifer was always helpful!!!

ARLENE F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY B.  |  Overall Experience 
Rating:
5.0

All good!

Barbra H.  |  Overall Experience 
Rating:
4.0

My only complaint is that no refund was made on my storage unit even though I only had the u it a few days this month. Kathryn Tunnicliff

kathryn t.  |  Overall Experience 
Rating:
5.0

Staff was excellent... helpful, understanding, great service...

Ronald B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dale M.  |  First Impressions 
Rating:
5.0

12 year customer! Store boat stuff every year for six months or so! Great experience! Thanks!

WILLIAM M.  |  Overall Experience 
Rating:
2.0

Lost my reservation and had to wait while paying movers outside to go through long check in. New location not as convenient as the lost reserved one

George B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David N.  |  First Impressions 
Rating:
5.0

No light in storage unit.

patricia c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keith P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GREG M.  |  Overall Experience 
Rating:
3.0

The only issue I had is I reserved a storage unit on Monday 3/30 online to move in on 4/4. When I got to the Uhaul they stated they didn’t have the unit I reserved but they had a smaller unit they could offer me, I looked at the unit and accepted it because what other choice did I have with a uhaul full of furniture with no where else to go. The employee called his supervisor and he offered me a free month of rent but I also returned a Uhaul so that automatically qualified me for a free month (the employee told me that) so I actually didn’t receive anything for my troubles but a smaller storage unit. The employee I dealt with was friendly and helped as much as he could but Uhaul needs to a better job at checking reservations and making sure units that already reserved are not being rented out by other individuals.

Adrieanna R.  |  First Impressions 
Rating:
5.0

Very clean facility! Was very pleased with our experience and would use this place again when we need a storage facility.

Vicki S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victoria W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

bill b.  |  First Impressions 
Rating:
4.0

They need more employees. Customers are backed up.

Claudette D.  |  Overall Experience 
Rating:
3.0

I was not educated by the staff on selecting a storage unit and I would have never chosen a unit so far away from the elevator and front door. They chose a unit for me but never told me location at the time. Too far away and made the storage and clean out much more difficult

Holly M.  |  Overall Experience 
Rating:
5.0

All Good

james t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roseanne D.  |  Overall Experience 
Rating:
5.0

Wonderful service

Edward S.  |  First Impressions 
Rating:
5.0

Thanks again this year for your assistance with space and equipment for the Book Festival. See you next year!

Lawrence W.  |  Overall Experience 
Rating:
5.0

Good Experience.

Roger L.  |  Overall Experience 
Rating:
5.0

Jennifer (Mgr) and Brian (Asst Mgr) are awesome. Both very helpful. This place is very busy but they both go the extra mile to take care of us.

Stanley K.  |  Overall Experience 
Rating:
5.0

I have had my storage unit with U-Haul of Amelia for over 10 years and never have I had any complaints about the facility or the staff. I highly recommend this storage facility.

DAVID L.  |  Overall Experience 
Rating:
5.0

Registration was made very easy, shown the process, storage units were clean, didn't hesitate to contract with U-Haul.

Scott M.  |  First Impressions 
Rating:
5.0

Overall a terrific experience...easy access, plenty of carts for moving in and out. Clean and comfortable.

John N.  |  Overall Experience 
Rating:
5.0

As long as we followed procedures that were established,we could move things to or from storage and not be bothered by management.

kenneth w.  |  Overall Experience 
Rating:
5.0

Good leadership at this location. Very helpful and knowledgeable.

david f.  |  Overall Experience 
Rating:
4.0

kk

james L.  |  Overall Experience 
Rating:
5.0

Great, friendly staff!

Paul A.  |  Overall Experience 
Rating:
5.0

Mgr. does a great job, terrific

DOUGLAS M.  |  Overall Experience 
Rating:
5.0

I would definitely store my RV here again!

Charles F.  |  Overall Experience 
Rating:
2.0

The person on duty, Adam was very dull and did not provide any information and seemed very unhappy at his job. I had to inquire on rates for my storage space and all other pertinent info. M

Lisa O.  |  First Impressions 
Rating:
4.0

Safe and clean. Staff always ready to help.

Jimmy P.  |  Overall Experience 
Rating:
5.0

Excellent, helpful service!

Paul A.  |  First Impressions 
Rating:
5.0

Would recommend this storage unit to anyone regarding their storage needs.

EUGENE H.  |  Overall Experience 
Rating:
5.0

Excellent service and support. Made the trip with no issues.

Zamantha G.  |  First Impressions 
Rating:
5.0

Great people and great place!

Jason P.  |  Overall Experience 
Rating:
5.0

all good, would recommend..

andy f.  |  Overall Experience 
Rating:
5.0

As a long term customer I was annoyed with the inexplicable creeping up of storage rates that is practiced by U-Haul.

JOHN H.  |  Overall Experience 
Rating:
5.0

The staff was very helpful and accommodating.

Brittany C.  |  First Impressions 
Rating:
2.0

The site we rented was covered in layers of leaves and twigs. We are elderly and it.I requested that the site be cleaned up and the third time Ian’s no results, we decided to move out trailer elseware

Anita C.  |  Overall Experience 
Rating:
5.0

Jennifer and the team are excellent! The facility is clean and well maintained. We have had items stored a couple of years and never once had rodent or pest problems. Do not pass them up! Mark B

Rebecca B.  |  Overall Experience 
Rating:
5.0

Great people, equipment and location

Lane C.  |  Overall Experience 
Rating:
5.0

Great experience

Michael R.  |  Overall Experience 
Rating:
3.0

When grass was cut, clippings thrown on RV. Takes 3 1/2 hours to wash. Wet grass on RV like cement when it dries. Terrible! I would still be at U-Haul if it were paved or gravel.

JAY F.  |  Overall Experience 
Rating:
5.0

People are great

leonard m.  |  Overall Experience 
Rating:
5.0

Great facility.

margaret s.  |  Overall Experience 
Rating:
5.0

none

salvatore b.  |  Overall Experience 
Rating:
5.0

My belongings were safe and secure at this facility. Plus they are a central location for renting and storing the U-Box moving product. I may use this system in the future.

James H.  |  Overall Experience 
Rating:
5.0

The unit was fantastic. As we're the staff.

Kayla I.  |  Overall Experience 
Rating:
3.0

Felt as if on the times i came on or called in i was interrupting their day. My reservation i put in stated nothing due that day and as i try to explain he totally ignored me wasnt willing tp listen.

Euricka Y.  |  Overall Experience 
Rating:
3.0

We had a reserved a 10x30 unit, and had called and confirmed it more than once, but on the day we arrived, there was no 10x30 unit. We got 3 units instead. Had difficult time checking-in also.

jenny n.  |  First Impressions 
Rating:
5.0

Very convenient. Staff always helpful and friendly when needed.

Walter A.  |  Overall Experience 
Rating:
5.0

Great staff and facilities

JUDITH M.  |  Overall Experience 
Rating:
3.0

Stored an RV on site. I was disappointed to experience the men that mowed the grass would have the lawnmower blow grass on the sides of the RVs and boats. For the nicer RVs and boats this is serious

dennis h.  |  Overall Experience 
Rating:
5.0

Super easy to access and helpful staff

Liz T.  |  Overall Experience 
Rating:
5.0

Jennifer is amazing! She is always pleasant and efficient. I choose UHaul because of her!

Leigh Coulter B.  |  First Impressions 
Rating:
5.0

A+

Robert G.  |  Overall Experience 
Rating:
4.0

good service

DANA S.  |  First Impressions 
Rating:
5.0

Great experience

geri g.  |  Overall Experience 
Rating:
5.0

professional service and good value !

CHARLES L.  |  First Impressions 
Rating:
5.0

Everything about this rental was just as a rental should be.

guy r.  |  Overall Experience 
Rating:
4.0

none

Diane B.  |  Overall Experience 
Rating:
5.0

All good

patricia c.  |  First Impressions 
Rating:
5.0

Love these people and place

Kate D.  |  Overall Experience 
Rating:
4.0

It was fine. Manager was late

Susan W.  |  Overall Experience 
Rating:
4.0

It went well

Susan W.  |  First Impressions 
Rating:
5.0

This facility is great and everyone who works there is very nice. We also love how they recycle boxes! Highly recommend.

melissa k.  |  Overall Experience 
Rating:
5.0

Excellent staff.

garry o.  |  First Impressions 
Rating:
5.0

Staff very helpful and easy to work with. Thumbs up!

Eddie R.  |  Overall Experience 
Rating:
5.0

The people were nice and very helpful. Love that people could bring used boxes for others to use.

billy p.  |  Overall Experience 
Rating:
5.0

Wonderful customer service!

Susanne B.  |  Reservation 
Rating:
5.0

Quick to respond, very accommodating

Douglas G.  |  First Impressions 
Rating:
4.0

We had a great experience working with the manager,Jennifer. Where we stored our boat needs work . Soft soil so tires sink into it. When mowed grass clippings are all over our boat. Needs to be paved.

Jane H.  |  Overall Experience 
Rating:
5.0

Great storage for my boat, would definitely recommend

seth s.  |  Overall Experience 
Rating:
5.0

Overall a positive experience.

cindy f.  |  Overall Experience 
Rating:
5.0

Jennifer is an excellent employee.

patricia m.  |  Overall Experience 
Rating:
5.0

Clean, accessible and easy.

don s.  |  Overall Experience 
Rating:
4.0

No comments.

robert s.  |  Overall Experience 
Rating:
5.0

Great service...

james W.  |  Overall Experience 
Rating:
5.0

GOOD SERVICE AND SAFE STORAGE FOR MANY YEARS.

EDWARD D.  |  Overall Experience 
Rating:
5.0

HAVE NO COMPLAINTS WHAT SO EVER..... THANKS FOR HELPING US THROUGH A TERRIBLE MOVING EXPERIENCE.......BLESSINGS TO ALL OF YOU. NINA B SUDDATH

NINA S.  |  Overall Experience 
Rating:
5.0

Management and staff are very friendly and professional

THOMAS C.  |  Overall Experience 
Rating:
5.0

Lady managing is excellent!

roger r.  |  Overall Experience 
Rating:
5.0

Check in was pretty easy. the facility is super clean!

Mark S.  |  Reservation 
Rating:
5.0

Such nice people & very, very helpful.

mark p.  |  Reservation 
Rating:
5.0

Friendly and helpful

Wendy E.  |  Reservation 
Rating:
5.0

UHaul ubox in Arizona cost me lots of money and delays by not communicating to local branch of requirement to inventory items for customs when shipping outside of USA.

TOM C.  |  Overall Experience 
Rating:
5.0

Outstanding!

TRACY D.  |  Reservation 
Rating:
5.0

The manager and staff are pleasant, efficient and helpful. The facilities are top notch. Highly recommended!

DONALD R.  |  Overall Experience 
Rating:
5.0

awesome experience!

TERESA P.  |  Reservation 
Rating:
5.0

Jennifer is an excellent manager and runs a tight ship.

RICH S.  |  Overall Experience 
Rating:
5.0

It was a great experience working with the staff at Fernandina Beach.

Timothy M.  |  Overall Experience 
Rating:
5.0

Helpful staff. They treat their customers very well. Clean and well stocked showroom. We would highly recommend this storage.

david m.  |  Overall Experience 
Rating:
5.0

Staff was great!! On schedule and very professional

Scott H.  |  Overall Experience 
Rating:
5.0

Excellent customer service

glenn b.  |  Overall Experience 
Rating:
5.0

Facility was clean and well run. Love that you had enough carts to use.

MARY ANNA G.  |  Overall Experience 
Rating:
5.0

Great!

JUSTIN E.  |  Overall Experience 
Rating:
5.0

Staff was nice and helpful

ron b.  |  Overall Experience 
Rating:
5.0

Staff is wonderful, helpful & professional. Units are immaculate, convenient & secure. Trucks & equipment are clean & well maintained. All needed supplies are available at very reasonable prices.

John j.  |  Overall Experience 
No reviews have been submitted for this location.

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