Customer did not leave a comment.
Martin C.Customer Reviews for U-Haul Moving & Storage of Alsip
Services at this Location:
Contact Us
11855 S Cicero AveAlsip, IL 60803
Services at this Location:
Office Hours
- Mon-Thur: 7 am–7 pm
- Fri: 7 am–8 pm
- Sat: 7 am–7 pm
- Sun: 9 am–5 pm
- Free towing inspection
- Propane exchange
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Customer did not leave a comment.
DAVID W.- Rating:
- 4.0
Truck had considerable vibration and git braking abs error lights during trip. Better truck maintenance!!
David H.- Rating:
- 4.0
Customer did not leave a comment.
David W.- Rating:
- 5.0
Montell and Company are topnotch. An asset to Uhaul.
clarence M.- Rating:
- 5.0
The customer service was great.
Anita B.- Rating:
- 5.0
Customer did not leave a comment.
tim N.- Rating:
- 5.0
Everything was great
KENYATTE C.- Rating:
- 5.0
Customer did not leave a comment.
JAMES J.- Rating:
- 5.0
Customer did not leave a comment.
Robert C.- Rating:
- 1.0
Check equipment out first
demetrius B.- Rating:
- 5.0
Customer did not leave a comment.
Bianca D.- Rating:
- 5.0
Jasmine was the best.
Peter S.- Rating:
- 4.0
Customer did not leave a comment.
john E.- Rating:
- 3.0
Tons of hidden fees
Kim A.- Rating:
- 5.0
Customer did not leave a comment.
STEPHEN D.- Rating:
- 5.0
Customer did not leave a comment.
Steven L.- Rating:
- 5.0
Great customer service storage and rental was nice & clean & Latonia (new black girl I think that’s her name? ) she did a great job as well.
Calandra R. | Overall Experience- Rating:
- 4.0
No light on dashboard keep wiggling while driving.
NEMO SALUDARES M.- Rating:
- 5.0
Great customer service. Professional and very smooth. I'm sure I'll be using your services again.
James P.- Rating:
- 5.0
The staff at the Alsip location are AWESOME!!! The young lady, (I believe her name was Jasmine) & the young lady that helped me once we were done displayed exemplary service!! All were pleasant, definitely appreciated the great customer service! There's nothing to improve…
Cynthia T.- Rating:
- 4.0
Beat uhaul in the southwest suburbs,. Nice staff and gigantic outdoor yard for easy parking of equipment.
HUGO G.- Rating:
- 5.0
Very friendly staff
Haytham M.- Rating:
- 3.0
Ensure that reserved vehicles are in working order and ready for pick up. Have more than one staff member available so that someone is available to walk the customer to the rented vehicle
Christina V.- Rating:
- 5.0
Customer did not leave a comment.
jennifer B.- Rating:
- 5.0
Customer did not leave a comment.
moin E.- Rating:
- 1.0
Charged me extra for fuel after I put in more than it had prior to rental
Clarence H.- Rating:
- 5.0
Customer did not leave a comment.
Fathi B.- Rating:
- 4.0
Customer did not leave a comment.
GILBERTO O.- Rating:
- 5.0
Customer did not leave a comment.
TARIQ R.- Rating:
- 3.0
I was charges $5 for moving blankets I didn't rent or use but were already in the back of the truck at pickup in what looked to be a locked bag that was not unlocked at drop off.
HERIBERTO R.- Rating:
- 5.0
Customer did not leave a comment.
ELIZABETH S. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Nakiya M.- Rating:
- 4.0
Customer did not leave a comment.
Shirlon G. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
LASHONDA H. | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
NICHOLAS C.- Rating:
- 4.0
THE GENTLEMAN WHO CHECKED ME IN WAS VERY HELPFUL. U-HAUL SHOULD BE PROUD TO HAVE AN EMPLOYEE LIKE THIS MAN REPRESENTING THEM.
RAY P.- Rating:
- 5.0
The representative that took care of me was excellent jasmine very nice and very polite will come back to uhaul at this location 👍 rate it 10 ********** stars
Fathi B.- Rating:
- 5.0
Customer did not leave a comment.
ANTHONY T.- Rating:
- 5.0
Customer did not leave a comment.
david B.- Rating:
- 5.0
No tell was great, I booked at the wrong place and he took care of the cancellation at the other U-Haul and accommodated me with a cargo trailer from his store. Explained the trailer and got me on my way. Returning was just as easy, out in 10 minutes.
Samuel S.- Rating:
- 5.0
Clarence and Montell were amazing. wonderful help and went above and beyond. great guys.
bill K.- Rating:
- 5.0
Customer did not leave a comment.
ANTHONY B. | Overall Experience- Rating:
- 3.0
My container sat at the facility and was not logged in to ship, so my Ubox was a week late. I was inconvenince and had to spend money on titems/hings that I already had in the Ubox. This shippment costed me time and extra money that I was not prepared for. My Ubox was loaded at the facility and there wasn't prpper /adequate space to load the box. Staff commincation skills were poor and not up to par, the manager was difficault to deal with at times.
Verneice H.- Rating:
- 3.0
Customer did not leave a comment.
Edward O.- Rating:
- 5.0
Great
Anah H.- Rating:
- 5.0
The location and staff and even your on-call staff all amazing. Your online/App is absolutely TRASH.
LAUREN K.- Rating:
- 5.0
You're my 'go to'
Jeff M.- Rating:
- 5.0
Customer did not leave a comment.
JOE H.- Rating:
- 5.0
Customer did not leave a comment.
CLIFFORD D. | Overall Experience- Rating:
- 5.0
Manager Wade was awesomely super helpful!!
JANEIRO A. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Roger L.- Rating:
- 5.0
Customer did not leave a comment.
Richard P.- Rating:
- 5.0
Great friendly staff
Leo R.- Rating:
- 5.0
Everything was so easy and customer service was great! Thank you
Patrick P.- Rating:
- 5.0
The staff is great, they get you in and out, and they're very friendly.
Kiara D.- Rating:
- 5.0
Everything went great. Monte J. and Montell S. took care of me and they were friendly and very knowledgeable. I will definitely use this location again.
Thomas M.- Rating:
- 5.0
The staff were extremely pleasant and helpful when I picked up dropped off especially Lunye
Danielle M.- Rating:
- 4.0
I was in need of an enclosed storage for my vehicle. Unfortunately, U-haul doesn't provide that service.
DENISE I. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
RICARDO R.- Rating:
- 5.0
Customer did not leave a comment.
Terry M.- Rating:
- 5.0
Clarence was my primary contact and installer. He does excellent customer service/follow up and though I have not towed anything yet, the installation looks great with not so much as a fingerprint on the car. Excellent job. Everyone else in the office was quite kind and courteous also. John Byrnes
john B.- Rating:
- 4.0
If it is always like this; just keep it up. All staff was friendly and courteous
Daniel M.- Rating:
- 4.0
Customer did not leave a comment.
james J.- Rating:
- 5.0
Great customer service
Darlene L.- Rating:
- 3.0
The associate at the desk should be able to explain things to the customer.
martrell R.- Rating:
- 5.0
Great staff all around.
nolberto S.- Rating:
- 5.0
Absolutely nothing! Everything was very professional and the employees was very professional and patient!!! A strong 10/10 is what I give this location
Alesia H.- Rating:
- 5.0
Everyone and everything was fantastic.
Thomas M.- Rating:
- 3.0
Customer did not leave a comment.
Steven M.- Rating:
- 5.0
The entire staff was Awesome the manager Montell has done a splendid job .I love this location .Clarence another awesome worker was exceptional.The best ever.
JANIE L.- Rating:
- 2.0
It's winter get some good window scrapers/ brushes- you know with the extended arms. Stop nickel and dimming- it makes people not want your service. Make your information makes sense. Putting “MI†in the sign off should be changes to the actual sentence /words “miles to use for the day.†Fill gauge makes no sense when your trying to fill the tank. Needless to say I'm glad this was the first and last time I will use this service. Cheers
Stefan J.- Rating:
- 5.0
Customer did not leave a comment.
TONY P. | Overall Experience- Rating:
- 5.0
I've been coming to this U-Haul for years now and I've always been treated great and the experience is always easy and friendly. I will keep coming back to this location for storage or truck rentals in the future and always recommend this place to friends and family. Definitely two thumbs up 👍 👍
mike Z.- Rating:
- 5.0
Customer did not leave a comment.
Shadi S.- Rating:
- 3.0
Customer did not leave a comment.
NEREIDA C. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
MATTHEW R.- Rating:
- 4.0
Customer did not leave a comment.
Darlene L.- Rating:
- 5.0
The employees at this location were extreamly polite and friendly, especially Montell Smith who went above and beyond and made me feel like family, even though I only talked with him via the phone. As for the front desk, Jazmine and Marte were fast and humorous making the pain of moving my deceased grandfather's possessions fade away while at U-hual in Alsip. I will highly recommend the three of them as well as the Alsip location to my friends, family and colleagues as it was the best experience I have had with a rental company. Thanks again.
CULLEN O.- Rating:
- 3.0
Customer did not leave a comment.
Kelly R.- Rating:
- 5.0
Customer did not leave a comment.
LESLIE H. | Overall Experience- Rating:
- 4.0
Everything was great, but that one Caucasian young girl who attitude was terrible who sits at that front desk. Customer service was awful
LATOYA T. | Overall Experience- Rating:
- 5.0
No washer fluid for the windshield and it was extremely expensive. I could have had my items shipped freight for 1/4 of the cost
Jeff S.- Rating:
- 5.0
Martell Smith is fast and efficient. Martell Smith has excellent communication skills. Martell Smith knows all the products, services, and sells , prompts sales is great. Exactly what I need. Thank you for having a good team and team leader at your Al sip illinois store.
Amy B.- Rating:
- 4.0
Lower cost customer better deal
JEROME M.- Rating:
- 3.0
When it snows and the customer needs help please help
Contesa B.- Rating:
- 5.0
Customer did not leave a comment.
Edward H.- Rating:
- 5.0
The owner and staff were great ! Marte was my check in agent , he was excellent! Kind personable and patient . Great quick clean location
Kiara P.- Rating:
- 4.0
Customer did not leave a comment.
PHYLLIS H. | First Impressions- Rating:
- 4.0
Be better organized
Cheryle A.- Rating:
- 5.0
The young woman who I worked with was excellent
Mike L.- Rating:
- 4.0
Customer Service reps were all great. The vehicle did have one headlight out and I was driving a dusk the first day.
james K.- Rating:
- 5.0
Customer did not leave a comment.
Serena M.- Rating:
- 4.0
N/A
Daniel M.- Rating:
- 4.0
Customer did not leave a comment.
damon B.- Rating:
- 5.0
Customer did not leave a comment.
joseph P.- Rating:
- 5.0
Outstanding management amend customer service
TERRA S. | Overall Experience- Rating:
- 5.0
Montell is an amazing manager and all the staff under him are outstanding. Best experience I’ve ever had in storage
terra s. | Overall Experience- Rating:
- 2.0
The truck was filthy and my cough and household items were dirty because of the condition of the truck.
AMELIA E.- Rating:
- 1.0
I had the general manger yell at for two minutes curing at me.
CASSANDRE J. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
John K.- Rating:
- 5.0
Customer did not leave a comment.
Terrence T.- Rating:
- 5.0
Customer did not leave a comment.
benetta a. | First Impressions- Rating:
- 3.0
I am recommending U-Haul storage facility because they have kept my goods for one year while I have failed to pay the bills because I got sick and not working to manage my storage bills. So I don't know what they are going to do with my stuff.
Freda R. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
John C.- Rating:
- 5.0
Keep up the great service. Everyone was very professional and friendly.
Thomas M.- Rating:
- 5.0
No need for improvement. The staff were really great; and deserve a pay raise. ✊🏼
Frank B.- Rating:
- 5.0
Customer did not leave a comment.
Paul C.- Rating:
- 1.0
Better knowledgeable staff and tracing and tracking of containers
Vernell M.- Rating:
- 5.0
Customer did not leave a comment.
Michael S.- Rating:
- 4.0
Customer did not leave a comment.
Sharinay B. | Overall Experience- Rating:
- 5.0
Thank you Montell Smith and staff for professionalism and kindness
ANDRIA S. | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Kaylee C.- Rating:
- 5.0
My experience was wonderful. Great supervisor at this location.
angela T.- Rating:
- 5.0
Customer did not leave a comment.
Joseph H.- Rating:
- 5.0
Customer did not leave a comment.
Celeste D.- Rating:
- 5.0
I have this storage space 2016 without incident. The facility is always clean and secure.
COLLEEN H. | Overall Experience- Rating:
- 5.0
Professional and Friendly service!!!
JOSEPH M.- Rating:
- 5.0
Customer did not leave a comment.
nina S.- Rating:
- 5.0
Sigh. The price went up much higher than inflation. It became too expensive. The loading dock and rolling carts were very handy.
LOIS J. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Bonita T.- Rating:
- 5.0
Customer did not leave a comment.
lissette V.- Rating:
- 5.0
Montell and his team are efficient and extremely helpful
AARON J. | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
KRISTIN H. | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Michellae W. | Online Move In- Rating:
- 5.0
I am so incredibly thankful to the UHaul on 118th Cicero I’m Alsip. Great group of people!!!
Josphine M. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
John G. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Valerie m. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Patricia P. | Overall Experience- Rating:
- 5.0
Keep Up what y’all are doin
JORGE S. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Kevin H. | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Ronald G. | Overall Experience- Rating:
- 4.0
I had a good experience with Alsip Uhaul; They were very nice and helpful. If I need to use a storage place again, I would use this facility.
MARILYN S. | Overall Experience- Rating:
- 5.0
Montel, the manager at Cicero location help me out a lot. Highly recommended very great staff.
Ralph S. | First Impressions- Rating:
- 5.0
Come Down On Them Prices It Would Be Helpful To Seniors On A Fixed Income Rates Are To High . I’m Sorry Just Begining Honest Whather Yall Care Or Not.❤️
Patricia K. | Overall Experience- Rating:
- 5.0
People are very nice and informative there in Alsip Illinois. I was coming from another storage place but felt very comfortable here. Have you call call
kimberly r. | Online Move In- Rating:
- 5.0
Montell is great.
Ebony M. | Overall Experience- Rating:
- 5.0
Everything was great
KEITH R. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Wendy B. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Marc S. | Overall Experience- Rating:
- 3.0
Overall the experience was straight-forward and pleasant. However I don't think the cost is worth it. Availability and accessibility was fine but some of the lights were burnt out and there's pigeon nests everywhere non-stop pooping all over the cars. Can't say I was fooled or misled, but for $150 a month, I was hoping for a slightly better value and protection. I had to go buy a car cover just to stop all the crap and muck from getting all over so at that point, i might as well have just left it on the driveway tarped. Knock $50 or so off and itd be an ok value.
MATTHEW K. | Overall Experience- Rating:
- 5.0
My things were in storage for 3 years(Covid) and everything was clean and maintained very well. Everyone was so nice and helpful.
Kimberly B. | Overall Experience- Rating:
- 5.0
All was well.
LEONARD D. | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
SANTIAGO Q. | Overall Experience- Rating:
- 5.0
The whole crew is amazing and very friendly
KEITH R. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Brian R. | Overall Experience- Rating:
- 4.0
I would give it five stars if the elevator hadn't stopped working for multiple day, trapping my children on the first day.
Robinette R. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Tequila W. | First Impressions- Rating:
- 5.0
The elevator was not working the past 2 days. Unfortunately the 2nd day was move out day and we had to carry everything down the stairs. Luckily we were on the 2nd floor and not on the 4th.
Donald N. | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Eugene S. | Overall Experience- Rating:
- 5.0
They will vary accommodating and helpful.
BRANDON D. | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
norma s. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
lenore l. | Overall Experience- Rating:
- 4.0
Staff was courteous and helpful.
Dennis H. | Overall Experience- Rating:
- 5.0
Service was awesome!
CARLOYN S. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
VIRGINIA L. | Overall Experience- Rating:
- 2.0
I used the outdoor lot to store my RV for 2 months. There were weeds overgrown everywhere, I had 2 couch cushions and a stack of rotting particle board waiting for me that no one cleaned up. When I arrived there was a Uhaul truck parked right by the entrance and I waited about 45 minutes after asking for it to he moved so I had clearance to safetly enter the facility. After waiting i was told that no one at work had the appropriate license to move the truck. Thankfully I was able to barely squeeze in without damaging anything. Overall bad experience.
grant M. | Overall Experience- Rating:
- 5.0
Valerie was very kind and polite. She was super helpful and took pride in maintaining the facility.
Martin g. | Overall Experience- Rating:
- 5.0
I used the facility in Alsip for several years. The staff was always helpful, the facility was always clean and secure and services were available whenever I needed. I would gladly recommend this facility to anyone.
WARREN EMANUEL L. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
MICHELLE S. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
MICHELLE S. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
norma s. | Online Move In- Rating:
- 3.0
It’s very difficult to get in touch with the Alsip office directly. You are sent to a programmed message board, put on hold, or get a call back. I recd a call back and while speaking, was disconnected, the service person never called back, and I had to go through the process again. It took me 3 x’s, and never got to an Alsip manager. It was very frustrating and a waste of time. They never did resolve the reason I called. Prices on storage keep going up, if you store for any length of time, it becomes costly. I don’t think it’s necessary, and no reason is given for the increase.
NANCY B. | First Impressions- Rating:
- 4.0
The only reason why I ended my relationship is because the cost was getting expensive. The rate increased 3 times in 2 yrs and for what I was storing m, the cost wasn’t worth it.
Felicia W. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Joshua H. | Overall Experience- Rating:
- 4.0
I would like some gravel under my rug so that when it rains my rig won’t be covered in dirt from the backsplash but otherwise the move in was seamless. I like the clicker for the fence.
ruby o. | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
KENYA M. | First Impressions- Rating:
- 5.0
I LOVE this facility. I usually come in frazzled needing storage and/or truck or trailer and the staff is wonderful!!! I had an issue and I had to text the facility manager and he contacted me immediately. It is always a great experience.
DAWN N. | First Impressions- Rating:
- 5.0
Montell demonstrated professionalism and willingness to assist.
ANTHONY G. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Stacy p. | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Peter P. | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Amanda M. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
TONIE R. | Overall Experience- Rating:
- 1.0
The area I had my vehicle was always with overgrown grass and weeds and a vehicle that was not supposed to be there.
jaine f. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
MINETTA T. | Overall Experience- Rating:
- 5.0
Very nice and clean storage unit! Montell the Manager was very nice and very professional and have great customer service skills! The whole staff was very nice! I would highly recommend this place for your storage needs. I’ll give them 5 stars! ⭐️
Michele M. | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
DANIEL S. | Overall Experience- Rating:
- 5.0
Hi all I can say is WOW the new manager Montel was so courteous and customer friendly. He really makes the atmosphere there awesome. I will tell everyone to go there to rent and store because of Montel the Manager and his awesome staff he leads. They have all your needs and can answer any questions you may have just outstanding service!!!
Renee A. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
najah s. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
BOBBY S. | Overall Experience- Rating:
- 2.0
I had a lot of respect at first for the new manager Montell Smith until he switched up our original plan which was for my family to stay at uhaul and pay the balance down because we been at uhaul for many years and did feel comfortable enough that we did not want to leave but was forced to leave because the account was past due. However i do appreciate the fact he allowed us to pick up the rest of our things after him and his staff went thru our storage and some valuable items came up missing which should be replaced by your facility sense the staff are the only ones that have access to the unit sense uhaul are the only ones that had access to the facility. I think he does not do well with management and some of the staff there are immature and lack the ability to work well with customers and lack professionalism. I would not rent with this facility ever again. Thank you
BESSZINA S. | Overall Experience- Rating:
- 3.0
Black guy with glasses don't know anything about his job need to be retrained asap or need to be let go
DOMINIQUE N. | Overall Experience- Rating:
- 5.0
The staff at the Alsip location are phenomenal! Helpful and friendly. The facility is immaculate. Very happy with my decision to place my belongings here.
JACQUELINE H. | First Impressions- Rating:
- 5.0
The building was always free of debris and well lit.
RACHEL W. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
nilda t. | Overall Experience- Rating:
- 5.0
Your manager Is excellent and very professional
BOBBY S. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Angelo B. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Sharinay B. | First Impressions- Rating:
- 4.0
First time ever having to use a storage facility and was please with it
Cleo L. | Overall Experience- Rating:
- 4.0
Brianna Gaddis is awesome !!! such a sweet girl and very helpful she has the patience of a saint cause I never did this before !!! She knows her stuff she deserves a raise!!! Jimmy Redmond was training at the same time when I was there very nice and polite and helpful too it was a pleasure to deal with them both made it a lot easier for me no stress !!!
Joanna b. | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
LUKASZ F. | Overall Experience- Rating:
- 5.0
Thanks for the great accommodation and the friendly and efficient service. Alesia 👍🏾
ALESIA L. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Amanda H. | Overall Experience- Rating:
- 5.0
Great customer service and support it was very easy to get what I need and very easy to return vehicle and to move out my storage this place is amazing I give you guys 1k stars if I could I really appreciate the entire team
Taniquia M. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
keith d. | Overall Experience- Rating:
- 4.0
Staff was nice, friendly, and helpful very good experience.
BENJAMIN G. | First Impressions- Rating:
- 5.0
Helpful staff.
steven j. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
KAMOY F. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
John K. | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
alisha s. | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Wendy J. | First Impressions- Rating:
- 5.0
Just great
dorma l. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
maryann c. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Christopher M. | Overall Experience- Rating:
- 5.0
They noticed I had not locked my unit properly one time, and they secured the unit and called me. They were very helpful, and I am glad they look out for customers like that.
Paul D. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Reginald H. | First Impressions- Rating:
- 5.0
Good
Arturo A. | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Sharon G. | Overall Experience- Rating:
- 5.0
Facility was well kept during my rental
Ronnie W. | Overall Experience- Rating:
- 5.0
Staff and facilities were very organized and well kept
Cleo L. | Online Move In- Rating:
- 5.0
The entire crew was awesome. I would hire them myself. From the beginning till the end..Everyone was patient with us and helpful. Thank you all!
LACHELLE I. | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
MARK W. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
ANGELA F. | Overall Experience- Rating:
- 5.0
All the help was so excellent for this stressful college move. All the employees extremely helpful and patient. Everything ran so smoothly. Will be back again soon! Thank you.
LISA M. | Overall Experience- Rating:
- 2.0
Customer did not leave a comment.
colleen c. | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
WANDA B. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
SHELDON W. | First Impressions- Rating:
- 4.0
The access alarm system is too loud. Could cause hearing loss. Turning the loudness down 50% wouldn't hinder it's security effectiveness.
Reed R. | Overall Experience- Rating:
- 5.0
Although I wasn't planning to be there for three months, it was convenient and reasonable.
Ben S. | Overall Experience- Rating:
- 5.0
The person that helped me was friendly, courteous, patient, and helpful. I appreciated her professionalism and it was a great experience. She helped me with my vehicle pickup. Will definitely be a return customer because of the great service. Thank you.
LISA M. | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
colleen c. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
RONALD CLAUDE G. | Overall Experience- Rating:
- 5.0
Lady was patient and great personality.
LACHELLE I. | First Impressions- Rating:
- 5.0
Everyone was helpful ,the entire crew
LACHELLE I. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Rashidi B. | First Impressions- Rating:
- 2.0
Not happy that I am charged 2 dollars for returning the rental after hours when your portal and phone support are not working properly. I will dispute those charges
BASHIR H. | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
SHIRLEY W. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
torrance J. | Overall Experience- Rating:
- 5.0
The staff very friendly and helpful. I am happy that I am with Uhaul storage.
germaine j. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
elena w. | First Impressions- Rating:
- 3.0
The young lady that was responsible for cleaning the U-Haul trucks was rude and confrontational
chanita b. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Lillie c. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
ASHLIY A. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
denise r c. | Overall Experience- Rating:
- 5.0
The only problem is the access door sticks when trying to open
Steven K. | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Tysherry C. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Michelle H. | Overall Experience- Rating:
- 5.0
I had a situation that day and the staff were more than helpful to assist us also the flexibility of me getting things taken care of was amazing and thank you because I was reimbursed because I could not actually use the unit thank you again for making things easier
Anita C. | Overall Experience- Rating:
- 5.0
Staff was friendly and competent.
DELORES M. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Peggy D. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
linda k. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Tim Y. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
tonia k. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
RACHEL W. | Online Move In- Rating:
- 3.0
Rates in store mentioned $114 for a 10x5 while online we were told they bumped up this past year to $127
Torrey W. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
CLEMMON R. | Overall Experience- Rating:
- 1.0
Customer did not leave a comment.
Kendra N. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
peggy b. | Overall Experience- Rating:
- 5.0
Excellent staff and facilities! Thank you!
Nicole W. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
yancy b. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Janette C. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
linda k. | First Impressions- Rating:
- 5.0
I love u-Haul this is my first time took advantage proud of you guys
Homayoun W. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Aisat O. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Nellie W. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Sandra G. | Overall Experience- Rating:
- 5.0
very friendly and helpful staff, great facility and your manager Diana was a pleasure to work with
LEE G. | First Impressions- Rating:
- 3.0
Thought it was run down muddy and over priced.
Randy J. | Overall Experience- Rating:
- 4.0
It will be helpful to have some garbage can somewhere. At least one by the entrance to the office.
PAWEL S. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Tocarra S. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
FELISHA G. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Aisat O. | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
matt m. | Overall Experience- Rating:
- 5.0
This U-Haul Storage was one of the most cleanest well lit very reasonable price the people working there was very nice and kind I will recommend this U-Haul storage place to friends and family keep up the great work!!!
August C. | Overall Experience- Rating:
- 5.0
I don’t remember the top inside the rooms being open that much… hope the neighbor don’t reach over and grab any of my boxes… just a security concern. Other than that, experience was good. Stellar service!
Anthony G. | First Impressions- Rating:
- 5.0
Well kept, very friendly staff with bedside manners love ed it
DEBRA C. | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
michael A. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Carina S. | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Cheryl E. | First Impressions- Rating:
- 5.0
I am very satisfied with the customer service, level of security, & cleanliness of the storage facility. Thank you!
Sarah A. | Overall Experience- Rating:
- 5.0
The customer service representative was kind, informative and efficient. I will recommend this store facility to my family and friends for their storage needs. Thanks, Alesia
ALESIA L. | First Impressions- Rating:
- 5.0
However, we arrived before closing time Too we g had already gained access to the security intrance as well.. Unfortunately,as we began to unload our truck the facilities locked it's doors.
Angela W. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
John K. | First Impressions- Rating:
- 5.0
Customer service was amazing
Markuiest c. | Overall Experience- Rating:
- 4.0
I’m sure it cost more but they should make this climate controlled. Burned up in late August moving in. Kinda chilly when when I moved out in October. Workers were always nice and pleasant.
TIFFANY P. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Laura M. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Gloria H. | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Gloria H. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
SHENYA H. | First Impressions- Rating:
- 5.0
THE BEST U-HAUL experience I have ever had. Each time I use them I leave completely satisfied . General Manager is always outstanding and the over all attitude and competency level of everyone on the property makes this franchise stand out head and shoulders above every other. Because of my experience here at this location I will use other haul services throughout the country. GM Diana is such an asset to this company. If I still had my business, which I recently sold, I would hire her immediatly and double her pay! She is that OUTSTANDING.
TIMOTHY C. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Zachary D. | Overall Experience- Rating:
- 5.0
A very pleasing experience from start to finish. Great customer service.
Shirley D. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
peggy b. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Deveonte M. | Overall Experience- Rating:
- 5.0
The staff was excellent with getting me settled into a unit despite my reservation being incomplete. It was extremely convenient to rent a truck and have storage at the same location!
Brandon P. | Overall Experience- Rating:
- 5.0
Simply put, THE BEST u-haul experience I have ever had. Always leave the facility totally satisfied with service, cordiality, and professionalism. In particular, the General Manager Diana Rios should be singled out as fantastic resource for your company. I just sold my business but had I not I would have done all in my power to hire her away from you. She sets a great example and she should be promoted up the line ASAP.
TIMOTHY C. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Therese G. | First Impressions- Rating:
- 5.0
Diana Rios the manager at Alsip, Illinois addressed my concerns immediately and I appreciated her professionalism. If I ever needed storage again, because of her and how she handled things, I would choose Uhaul again. Thanks for hiring quality people.
Nicole r. | Overall Experience- Rating:
- 4.0
It was good and convenient. I think the price is a little high for a 5 by 5 cube. I would like more info on something slightly bigger
Andrew A. | Online Move In- Rating:
- 5.0
Great.
David B. | Overall Experience- Rating:
- 4.0
I’m just a little annoyed that my auto pay did not update for both my units. I am happy tho that I got a courtesy call when one was not getting paid and fees were waived. Thank you very much!!
HEATHER L. | First Impressions- Rating:
- 5.0
Lauren Emery at U-haul customer service resolved my payment issue with no trouble. Diana Rios at the storage facility in Alsip, IL is always very nice.
Kenneth V. | First Impressions- Rating:
- 5.0
Staff was awesome and got everything completed in a timely fashion
Brandon P. | First Impressions- Rating:
- 5.0
The cashier was very friendly and very understanding
August C. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Leticia B. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Donna M. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
TOM S. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Susan G. | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
ADRIENNE D. | Overall Experience- Rating:
- 4.0
Everything was great and the process was smooth
Keisha M. | First Impressions- Rating:
- 5.0
We had a great experience renting from this facility for over 2 years.
Jennifer L. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Ronnie W. | First Impressions- Rating:
- 5.0
The team members were very helpful and professional. Courteous, friendly and I highly recommend this U/Haul for rental and storage. Thank you ! !
GABRIEL M. | Overall Experience- Rating:
- 5.0
Friendly courteous helpful staff from beginning to end
Lawrence C. | Overall Experience- Rating:
- 5.0
Need more elevators at different parts of the building for storage. It is hard to get things in storage when the elevator is far away from many units.
SCENECIA C. | First Impressions- Rating:
- 5.0
It’s was a great experience
GREGGORY M. | Overall Experience- Rating:
- 5.0
Friendly, hears you, responds with care and concerns , treat you like a satisfied customer, the respect is with such curtesy I’m appreciative of the way this sore has treated me . I will always recommend you guys . Thank you UHAUL FOR BEING THERE FOR ME.
WANDA B. | First Impressions- Rating:
- 5.0
Diana was wonderful in assisting me in accessing the building, finding my unit and explaining everything. The out of state movers we used were very impressed with the availability of moving carts that made the move of our items seamless. Only problem faced was of my doing. I originally thought my belongings would all fit into a 5x5 unit which I had secured the later part of April. Early morning on the day of the move I thought again about the space and rented another 5x5 unit. Good thing I did as I did require more space. If I had been a little bit more realistic about the space I could have just rented a 5x10 unit. But as I said that was my problem and had nothing to do with Uhaul.
Ann W. | Online Move In- Rating:
- 5.0
Diana was very helpful, personable and friendly as she personally walked me through the storage unit and instructed me on how to gain access to the building and most importantly how to find my storage units. I had originally just rented one unit (5x5) and then the day of furniture delivery rethought the space and decided to rent another unit (5x5). Renting the second unit online was seamless and I was lucky to get the second unit on the same floor and area as the first. The provided moving carts made unloading the moving truck for the movers easy and efficient. I would highly recommend to anyone looking for storage needs. May I say agin how professional and thorough Diana was at explaining the process.
Ann W. | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Christopher M. | First Impressions- Rating:
- 5.0
I'm grateful for all the help that this facility and staff. They worked with me on payment arrangements. It was great working with this team. Thank you Telesia
telesia j. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
NEREIDA C. | First Impressions- Rating:
- 5.0
Awesome customer service
Alicia t. | Overall Experience- Rating:
- 5.0
Perfect professional and efficent
KAREN C. | First Impressions- Rating:
- 1.0
I found a bed bug on my furniture!
Deniqua B. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
DAN C. | Overall Experience- Rating:
- 5.0
I was at another storage facility and was not happy... I am VERY HAPPY I made the move to U-Haul !!!! THANK YOU FOR EVERYTHING YOU DO !!! The Cook’s
ROBERT C. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
cynthia k. | Overall Experience- Rating:
- 1.0
Got my things stolen
MOHAMMED K. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
KIEYANNA J. | Overall Experience- Rating:
- 4.0
I was recently promoted by the company I work for. Moving up to a new position can be overwhelming. I needed a place where I could park my work truck and plug it in over night, receive orders (packages delivered by UPS) and store everything that I need to store safely and conveniently in temperature controlled environment. The staff here at U-Haul Alsip made me feel welcome. They were friendly and more then accommodating. The whole facility, (from the main building, storage lockers, office and parking lot) ,is well maintained and clean. The are many storage facilities around, however, if you want peace of mind knowing your personal and or professional needs for storage are met then I HIGHLY recommend using U- Haul in Alsip IL.
Bryant R. | First Impressions- Rating:
- 5.0
Splendid service.
Asia H. | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Antraniqua D. | First Impressions- Rating:
- 5.0
Great people to work with they really try and help. I had two rooms would definitely use again
Jack K. | Overall Experience- Rating:
- 5.0
I had no problem with this facility and your staff have been awesome and amazing!!! If I ever am in this area and need to have a storage unit again I'd definitely come back here. I am so pleased that I chose U-haul Storage in Alsip as oppose to other at the time!! Again very very pleased!!! Thanks!!!
Vernie L. | Overall Experience- Rating:
- 5.0
Very professional, helpful, and caring .
WILLIAM D. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
joshua R. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Ted S. | Overall Experience- Rating:
- 4.0
Facility is well maintained and staff were professional. I was disappointed by two surprises-1) taxes were nearly 20% and 2) free first month storage promotion does not apply to vehicle/RV storage. I would understand these if I knew upfront when making the reservation online. However, neither of those items were communicated, and in fact, in my confirmation email, my first month balance due was $0 and my rent payment was 20% less than what I’m having to pay. Things that would have been good to know while I was deciding. Taxes are way too high and are ridiculous.
William S. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Vaketa C. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jack K. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Jack K. | First Impressions- Rating:
- 5.0
I’d like to give an extra special shout out and THANK YOU to the Alsip team that has helped me get settled in with my Ubox move from Ocala, FL . Cannot express how well my move-in went with Andrea, Jeany & Adrian! They ALL went above and beyond to turn my frazzled day into a relieving, memorable experience! What a Class Act Team you have working at your Alsip, IL location and I will make sure I spread the word🥰 Thanks again Andrea, Jeany & Adrian !!
Carlene Z. | First Impressions- Rating:
- 5.0
Everything was great. The staff at the actual site was too nosy for me though.
Tammara W. | Overall Experience- Rating:
- 5.0
Overall way better experience then I had with Public Storage in the past. Will definitely use Uhaul in the future.
Julie L. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Tammara T. | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Kathleen K. | First Impressions- Rating:
- 5.0
Great staff. Very Helpful hard working staff.
Gene H. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Edward B. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Lisa B. | Overall Experience- Rating:
- 3.0
The staff is friendly and helpful. I found mouse droppings in my storage unit.
Theresa W. | Overall Experience- Rating:
- 4.0
I had a storage unit there for several years, and when making payments or any help when I became ill, everyone showed kindness and helped me when I needed it the most. Me Diana n Ms Jean were very helpful this last time with my being out of work, they were kind n patient as my son n I can’t things moved out finally after all these years:) All the staff have always be accommodating n helpful after all these years. Thanks for everything everyone!! Stay safe, many blessings!!!
TANYA T. | Overall Experience- Rating:
- 5.0
Overall a great experience, I've always used uhaul for my needs and will continue to
KYLE F. | Online Move In- Rating:
- 4.0
Customer did not leave a comment.
Aron C. | Overall Experience- Rating:
- 5.0
I love this storage facility it is nice and clean and secured thumbs up to all staff
DARNESHA J. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jennifer M. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
STEVEN M. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
James S. | Overall Experience- Rating:
- 1.0
The employee at the register was unable to enter the "alternate address" in the computer. I almost walked out. After an hour another employee took over, and within 5 minutes everything was completed.
Robert G. | First Impressions- Rating:
- 5.0
The facility was clean, well lit and the staff was always friendly and professional when I called or went in
latonya c. | Overall Experience- Rating:
- 5.0
Clean, secure facility with a friendly, professional staff
Shawn W. | Overall Experience- Rating:
- 2.0
The workers are morons
cristina m. | Overall Experience- Rating:
- 5.0
Great
patsy b. | Overall Experience- Rating:
- 5.0
I was in a jamb, and they took the time and shuffled stuff around for me to store my car hauler.. Best u haul I've ever been too Well be neck
Brian M. | Overall Experience- Rating:
- 5.0
At the end no one could give me access
katasha c. | Overall Experience- Rating:
- 5.0
I was please with Uhaul service staff was nice!
ROSALYN S. | Overall Experience- Rating:
- 5.0
Love That U Haul Location. I will continue 2 come back as a patron. The service is Excellent .. The Staff is Friendly. The location is Convenient. Thank You ... For helping Me with My Moving Needs.
Anita N. | First Impressions- Rating:
- 4.0
Great folks many trucks and good storage facility, but please do not use 24 hour check in, way off the charts complicated even for smart folks....
THERESA V. | Overall Experience- Rating:
- 5.0
Great service, helpful !!!
THERESA V. | First Impressions- Rating:
- 5.0
Very pleasant experience.
Marcus B. | First Impressions- Rating:
- 5.0
Excellent service
Raul F. | First Impressions- Rating:
- 5.0
Fast and friendly service.
gerald c. | First Impressions- Rating:
- 5.0
Fantastic price gor the storgae pod i needed. Will definitely use again if i need outdoor storage at the house again!!
taso m. | Overall Experience- Rating:
- 3.0
The time it took to receive my truck was very long and uncomfortable,, someone needs to be waiting on customers at all times,, instead of running back and forth outside to check on trucks,,
Kelvin L. | First Impressions- Rating:
- 5.0
Helpful and knowledgeable about the Storage Facility.
Isaac R. | First Impressions- Rating:
- 4.0
.
Lisa K. | Overall Experience- Rating:
- 5.0
Tiffany was professional and efficient in the delivery of the Uhaul containers
Brian W. | Overall Experience- Rating:
- 4.0
.
Richard S. | Overall Experience- Rating:
- 5.0
Very Nice location. Excellent staff. Highly recommend.
cristy m. | First Impressions- Rating:
- 4.0
Kool staff
Terrance m. | Overall Experience- Rating:
- 5.0
I have had 5 transactions in the last six months with U-Haul in Alsip, Il. 11855 S. Cicero. Diana and her staff have made our moving and storage smooth and stress free. I highly recommed this business
Tim n. | Overall Experience- Rating:
- 5.0
Very good facility, well staffed
maureen d. | Overall Experience- Rating:
- 1.0
Way over priced for unit!!! I didn't get prorated after closing down my unit.
Vanessa S. | Overall Experience- Rating:
- 4.0
The staff was very helpful
Joann P. | Overall Experience- Rating:
- 3.0
My only complaint is that when we were ready to have our ubox delivered first they couldn't find us in the system then the delivery was booked and we had to pick it up ourselves.
amy A. | Overall Experience- Rating:
- 1.0
Not worth entering a statement.
Brian D. | Overall Experience- Rating:
- 1.0
I'll never do business with U-Haul again. You can thank the guy closing the 2010 S Philo RD Urbana, IL 61802 location on August 29, 2018. Adrian Wetzel
Adrian W. | Reservation- Rating:
- 5.0
The guy at the front desk was courtius he help me with a positive nice attitude
salvador s. | Reservation- Rating:
- 2.0
Lost our reservation & had to redo on arrival. Vacated in 1 week but sent a bill with late charge for following month. Called multiple times w/o answer. Promised twice a call got none.
thom A. | Overall Experience- Rating:
- 5.0
Francisca was very helpful and friendly, she made the experience easy for me! Thank you!
Michael P C. | Overall Experience- Rating:
- 5.0
I have no other comments.
Russell J. | Overall Experience- Rating:
- 1.0
The lady that dropped the boxes off was real rude! Then I needed to drop them off at the new location they couldn’t find my boxes. They kept puttin me on hold and transferring me over to someone else.
Ben W. | Overall Experience- Rating:
- 5.0
The staff was phenomenal. This was the best experience that I've had with a storage and moving company.
Priya S. | Overall Experience- Rating:
- 5.0
yes
sharon k. | Overall ExperienceAdditional Services at this Location
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