Customer Reviews for U-Haul Moving & Storage of Allentown

5,570 reviews

1428 E Livingston St   Allentown, PA 18109
(@ Union & Plymouth, Enter at green awning in rear of former Career Link on Plymouth)

(610) 434-7735

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(610) 434-7735

1428 E Livingston St
Allentown, PA 18109
(@ Union & Plymouth, Enter at green awning in rear of former Career Link on Plymouth)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

They were wonderful and super helpful!! I will 100% higher them again if I moved again!!

VERONICA SANTANA 
Rating:
5.0

convenient online reservations, location. Overall satisfied.

TOM KLOCEK 
Rating:
5.0

The only thing I don't like. Was they charge me $10 for cleaning?? Was raining the day before. Thank you Jose

jose oquendo 
Rating:
3.0

Customer did not leave a comment.

Lu Rivera  |  Overall Experience 
Rating:
5.0

Excellent service all around.

mike cawley 
Rating:
4.0

Customer did not leave a comment.

Jason Bachman 
Rating:
3.0

Customer did not leave a comment.

Lu Rivera 
Rating:
5.0

I seldom do these kind of feedbacks but I think this location deserves it, very pleasant and awesome service, equipment was impeccable and ready to go, no setback or issues at all, I recommend this location

HECTOR JEREZ 
Rating:
5.0

Customer did not leave a comment.

Alben Aldana 
Rating:
5.0

Customer did not leave a comment.

Randal Taney 
Rating:
5.0

Customer did not leave a comment.

Iliana Rodriguez 
Rating:
4.0

Customer did not leave a comment.

James Millets 
Rating:
5.0

they are very efficient

Moises Acevedo-Encarnacion 
Rating:
5.0

Customer did not leave a comment.

Bob Fager 
Rating:
5.0

Customer did not leave a comment.

Demetrius Mullen 
Rating:
1.0

Over charged me for fuel when I returned it correctly

brianna bowen 
Rating:
5.0

Great Services, thank you!

Wendy Burnette 
Rating:
5.0

Customer did not leave a comment.

DANIEL OSWALD 
Rating:
5.0

Customer did not leave a comment.

Richard Wilkinson 
Rating:
3.0

Seen a lot of roaches around the storage. Storage overcharges for pricing. They text you to confirm if you are paying on time or need time to pay.

MARCOS RIVERA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amber Vines 
Rating:
5.0

Very good customer service

Cesar Mota 
Rating:
5.0

Customer did not leave a comment.

Kevin Tran 
Rating:
5.0

Customer did not leave a comment.

Chris Dax 
Rating:
5.0

Customer did not leave a comment.

Lenshiska Colon  |  First Impressions 
Rating:
1.0

My storage was broken into and told them what was missing. Did not get it resolved. When the person over this site was talking to me. I felt like he was trying my intelligence so I just took my things out the storage. I whould not recommend any body to go to this site. They steal

TARIC RAHAB  |  Overall Experience 
Rating:
3.0

The system was down and it took quite a while to get the truck. Employees were helpful and apologetic at the inconvenience.

Jackson Healy 
Rating:
4.0

Customer did not leave a comment.

Eduard Medrano Rijo 
Rating:
5.0

Customer did not leave a comment.

Hilton Velazquez 
Rating:
5.0

Love it

Pedro Reinoso Martinez 
Rating:
3.0

Customer did not leave a comment.

cherise gonzalez  |  First Impressions 
Rating:
5.0

Everything was great no problems the guys in the store were great and on point

John Kellam 
Rating:
5.0

Customer did not leave a comment.

NEULKY MARTINEZ JIMENEZ  |  Overall Experience 
Rating:
3.0

The truck I rented the door did not shut easily

Harry kottek 
Rating:
4.0

Customer did not leave a comment.

Hugo Romero 
Rating:
5.0

The return attendant was extremely helpful. She went above and beyond to help us!!!

WENDY MCCOURT 
Rating:
5.0

El Empleado del momento fue un poco desagradable! Angel, nada amable!

Francisco Berroa 
Rating:
4.0

Customer did not leave a comment.

Kassandra Gonzalez 
Rating:
5.0

Clearly nothing needs to be done everything was clean and checked I was a happy customer

deloris scott 
Rating:
5.0

Customer did not leave a comment.

Demetris Johnson 
Rating:
1.0

I rented a uhaul for a specific time and had to wait an hour to get it, I actually had to leave and go back. I got back and then they then ended up sending me to a full new location to get it. The uhaul was dirty and sticky on the inside. At the least the staff was polite

Miranda Bloch 
Rating:
5.0

Great customer service and very detailed! Thank you

BRENDA WILLIAMS 
Rating:
3.0

Customer did not leave a comment.

Lu Rivera  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

jose irizarry 
Rating:
5.0

Customer did not leave a comment.

Luis Rivera 
Rating:
5.0

Didn’t use furniture pads

Annette Alfred 
Rating:
4.0

Customer did not leave a comment.

James Deiter 
Rating:
5.0

The best.!!!!

Harold Longenbach  |  Overall Experience 
Rating:
5.0

I am not happy that I was charged a $20 fee for after hours return when I returned the trailer during normal business hours. I have already requested this charge be reversed.

Robert Beaton 
Rating:
5.0

Customer did not leave a comment.

Lara Long 
Rating:
5.0

Good

Raysa Mangual 
Rating:
5.0

Customer did not leave a comment.

Michael Gower 
Rating:
5.0

I like it the clean for my this is everything!

geraldine barbetti  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kim Carson 
Rating:
1.0

A U-Haul dispatcher (female) called me on Friday, February 16 to inform me that there were no vehicles available at the East Livingston location and asked me if Reading would be okay. I said yes, not knowing that during the time my son who drove the truck noticed the headlight was out (left) it was like that my son and I did not do anything to the vehicle. I also told the dispatcher that I needed a van because I was not moving furniture. I told her I was moving a small clothing, my small kitchen appliances, and a few accessories and that I only need a van not on truck and she insisted on. Give me a truck anyway saying that this truck had to go out to Brooklyn so that’s what they said they said that this particular truck had to go out to Brooklyn. . I don’t like their attitude, nor did I like their demeanor. I think they had very poor customer service. It’s unfortunate that I had experienced this.

Tesha Rhea 
Rating:
4.0

I just moved into the area and Allentown seemed far but really was closer than I thought to the move. Trailer was great and the staff was inviting. The man that guided us to park was patient and understanding and very motivated in helping us. The lot was buzzing and they went out of the way to let everyone know they saw them and acknowledged. I was truly impressed and happy that I chose this location. I will visit again should I have a need.

Lynn Benedict 
Rating:
5.0

Customer did not leave a comment.

Katrina Briggs 
Rating:
1.0

They called me on Wednesday to drop the truck off at another location I took it there and then the person said he could not take the truck he didn’t have room so then I had to be transferred several time from Texas location to Pa location and still was no help ended up taking the truck back to the original location and they stated they would refund me $100 back for the inconvenience of them making me miss my school appointment when I brought the truck back way before drop off time and o still haven’t received it then on top of that the staff was rude and racist as fuck

kahlia jenkins 
Rating:
5.0

Customer did not leave a comment.

Ed Cortez 
Rating:
4.0

Customer did not leave a comment.

WENDY KLAIBER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luciano Lozada 
Rating:
5.0

Thank you for your service.

Elton Jules 
Rating:
1.0

Customer did not leave a comment.

jason Lamboy 
Rating:
5.0

Everything was great thank you

William Lussier 
Rating:
5.0

Customer did not leave a comment.

Argenol Ocasio 
Rating:
5.0

Customer did not leave a comment.

Hector Cochran-Cintron 
Rating:
4.0

Customer did not leave a comment.

SANJAY NESBETH  |  First Impressions 
Rating:
5.0

Excellent service

Adrian Slater 
Rating:
5.0

Customer did not leave a comment.

ADAM GILLETTE 
Rating:
5.0

Customer did not leave a comment.

Jose Taveras 
Rating:
3.0

Their is a female employee was working around 5-7pm she was to worried about what was going on at the branch to pay attention to me on the phone . Also she had an attitude that no-one should have to deal with. Im sure your employees are trained it shouldve been “ Hello thank you for calling uhaul my name is ???? How may I help you am i wrong ? Instead i got a HELLO ! And then ignored . If i knew her name itd be easier

Jeffrey Garber 
Rating:
5.0

Customer did not leave a comment.

malaysia scott 
Rating:
5.0

Professional service.

Alben Aldana 
Rating:
5.0

Keep up the good work

Christopher Haefele 
Rating:
5.0

Customer did not leave a comment.

Perri Matejcek 
Rating:
5.0

Had to drop off broken trailer at this location and they got us a replacement trailer right away. Returned replacement trailer here and they helped us unhooking and putting trailer away.

Joseph Schwind Jr 
Rating:
5.0

Customer did not leave a comment.

winston Rosario  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Doris Rios 
Rating:
4.0

I have no improvement recommendations at this time

MICHAEL BUKICS 
Rating:
5.0

Customer did not leave a comment.

Jennifer Duarte 
Rating:
5.0

Customer did not leave a comment.

Jennifer Duarte 
Rating:
2.0

The rental went Well with no hitch but after the rental I was taking pictures during the self return uhal app an a homeless man tried sneaking up on me... the place was poorly lite...I immediately place my hand in my pocket as if I was reaching for a weapon an stared directly at him as he approached me...he walked by me an then made a u-turn an walked back out of the dimly poor lightning uhaul return area back onto the street... I only wonder what could of happened if i had not noticed him in that POORLY LITE AREA in Allentown..

Rawle Alkins 
Rating:
2.0

Dolly and packing blankets were added to my bill without being requested with my reservation. Need to pay more attention to what customers request when renting a truck

Tomelea Mehmeti 
Rating:
5.0

There were too many blankets . I used U box before and there had to be 50 blankets or more I was going to fold them but it was just too much to do . This goes back to the originator in MA. Other than that 5 stars

Clarissa Green 
Rating:
5.0

Customer did not leave a comment.

DOLORES GASTON  |  First Impressions 
Rating:
5.0

I was not happy that the truck had a lot of snow and ice on the windshield and roof. Ice and snow was blowing all over rte 22. I made the reservation a couple of days in advance so they had time to prep.

Daniel Fratesi 
Rating:
4.0

Customer did not leave a comment.

william torres  |  Overall Experience 
Rating:
5.0

The entire staff was very helpful and friendly, they made a difficult time for me much easier to deal with and come through with a smile.

JIMMY FALETTI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDWARD HOO 
Rating:
1.0

They tried to charge us for a extra day when we returned the truck on time to the location they advised us. They are 3 weeks later still trying to charge fees to our card after I spoke to someone in the billing and she told me it would be taken care of! Not sure about me renting with them in future

desiree crawford 
Rating:
5.0

Customer did not leave a comment.

Joseph Mondoro 
Rating:
5.0

Customer did not leave a comment.

Michael Green 
Rating:
1.0

Customer did not leave a comment.

Antwon Wilson 
Rating:
5.0

It was great service. Lost my phone. The people there took time to locate my phone and wrapped it up for safe keeping. Can't thank them enough.

Kevin Thomas 
Rating:
5.0

Customer did not leave a comment.

Jose Silva 
Rating:
5.0

Customer did not leave a comment.

Joseph Orendach 
Rating:
4.0

The communication from UHaul throughout this move was exceptional ! I would definitely use them again if the need would arise.

Steve Williams 
Rating:
5.0

Customer did not leave a comment.

Orlando McLean 
Rating:
5.0

Customer did not leave a comment.

Lourdes Cintron 
Rating:
5.0

January 5 2024. I reserve a box trailer 6x12. I made it to pickup at 8:00 am. U-haul said to get at 13 north street allentown. I got there at 8:00 am and the place was close. I called U-haul and they told me I was scheduled to get the trailer at 12:00. I told them I reserve it for 8:00 am. They sent me to 1428 east Livingston street allentown. The people are very nice there. I am wondering how the time got change from 8:00 am to 12:00. I have a print receipt showing January 5 2024 at 8:00 am. Because U-haul change the time I had schedule. I did extra driving and time wasted. This is unacceptable this is bad business. I am thinking of trying a another company.

harley brown 
Rating:
5.0

Customer did not leave a comment.

Clifford White 
Rating:
5.0

Dominique prepared my truck rental contract and initiated my departure at outset more efficiently and professionally than anyone during my prior years. Thanks again.

CAROLYN WHITE 
Rating:
5.0

Customer did not leave a comment.

Riquy Martinez 
Rating:
1.0

Customer did not leave a comment.

Elizabeth Ortiz 
Rating:
5.0

Customer did not leave a comment.

Kovy Nicole Lightfoot  |  First Impressions 
Rating:
5.0

Everyone who works there, especially Carmen and Angel in the UBox department, are friendly and professional. I had boxes there for over a year and also a storage unit. Every time I went there, I had an easy and good experience. Everyone who answered my phone calls also took care of whatever I needed and was very kind and helpful. My items were always safe and secure. This is a great facility.

Deana Bohenek  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christine Onyskiw 
Rating:
5.0

Customer did not leave a comment.

Jodi-ann Johnson 
Rating:
5.0

Great and fast service friendly experience and left with smile

Atef Ammary 
Rating:
4.0

Everyone was great. Very efficient. A good experience.

Richard Doll 
Rating:
5.0

Customer did not leave a comment.

Lathia Rinker 
Rating:
4.0

Customer did not leave a comment.

Angela Itterly 
Rating:
5.0

Customer did not leave a comment.

Sean Brown 
Rating:
1.0

Posted hours are until 7pm, but I was never able to access after 5:30. There is a number to call in case of issues, I've never once gotten through or heard back after leaving a message. Supposed to get one month free, was refused multiple times, and they even raised my rent after the second inquiry. My unit was split, ¾ was nice hardwood and ¼ was up a step, raw concrete, metal mesh sticking out, and a huge concrete column right in the middle of the space with metal sticking out. Unit expected to be cleaned, but a simple broom and dustpan are not available. I was able to borrow a broom but had to use a gift bag as a dustpan. Also no trash cans on the entire floor to dump the dirt into. "Climate controlled" but CONSTANTLY above 80 degrees, takes forever to move heavy objects in that heat with no circulation. Elevator too small, provided carts barely fit door-to-door with not enough clearance to turn. Main level door is opposite of Mezz level, makes it very difficult to get in and out with a full cart since there isn't enough room to turn. Especially since the carts hinge in the middle instead of one side so they can't be easily turned around.

TERRY CAPPELLI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abdelrahman Ahmed 
Rating:
2.0

The truck wasn’t working ok

Amanda Corona 
Rating:
5.0

Customer did not leave a comment.

Riquy Martinez 
Rating:
5.0

Customer did not leave a comment.

MANUEL HERNANDEZ 
Rating:
5.0

Customer did not leave a comment.

Myrnaidaliz Telleria  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRIAN ABLE  |  First Impressions 
Rating:
5.0

Thanks for everything! James

JAMES GALLAGHER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dan Miller  |  Overall Experience 
Rating:
5.0

Because of inflation,unfortunately we have to feel it also, with the prices of the storage. Not your fault. Other than that, no issues at all!

Mary Ann Torres  |  Overall Experience 
Rating:
5.0

Staff went above and beyond to help me figure out codes and access

Nakirah Williams  |  First Impressions 
Rating:
5.0

The gentleman that helped me was very friendly and extremely patient with me when I asked to change the location of my unit. And when I made the alarm go off a few times while getting into my unit the lady helped me change my code.

Jennifer Lozowsky  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Iris Carrasquillo  |  Overall Experience 
Rating:
5.0

Everybody was friendly courteous and very helpful, also very professional !!!

JIMMY FALETTI  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jermaine Toppin  |  Overall Experience 
Rating:
1.0

Items stolen. I contacted the storage manager. No results as of yet. Hopefully I get results.

Dione Dozier-Ugwu  |  Online Move In 
Rating:
5.0

Overall I had a great experience with this Uhaul storage facility. The staff members have always been helpful in answering my questions and the storage units are clean and well-maintained.

Megan Culkin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Landon Moss  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

wanda acevado  |  Overall Experience 
Rating:
5.0

Very imforative and professional

debbie donaire  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric DiPalma  |  Overall Experience 
Rating:
4.0

I hate moving, but U-Haul makes it easier. Thank you.

RICHARD DERRICO  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

DARNEL HORNAK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ADA SANTIAGO  |  Overall Experience 
Rating:
5.0

Good experience anytime I use U-Haul for rental of a vehicle the transaction went well friendly staff and respectable

NESTOR VALDES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

javir shepard  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Donald Robinson  |  Overall Experience 
Rating:
5.0

Thankyou

TIMOTHY BECHTOLD  |  First Impressions 
Rating:
5.0

Thank you to Franklin and Sue at the Allentown, Pennsylvania U-haul on Livingston street. For everything that they did for me.

David Walters  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANDREW BARTOS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROSANNE WADSWORTH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Figueroa  |  Overall Experience 
Rating:
3.0

I was not told they had rodents after moving my stuff out I found a dead rat in my unit

Moesha Baxter   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

julianna Gonzalez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

pamela brzoska  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca Bueno  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dawn kline  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alberto Martinez  |  Overall Experience 
Rating:
3.0

Small staff so you have to wait in line for a long time for any type of assistance. However, they are very courteous and helpful.

David Toribio  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

CARLOS MOLINA RODRIGUEZ  |  Overall Experience 
Rating:
1.0

My auto pay was canceled several times and I asked for the insurance and it was canceled too. When I moved out there was water damage to my belongings. They are not a good facility.

JAMES NAPIER  |  Overall Experience 
Rating:
5.0

I had an excellent check in experience. The front desk representative was extremely polite and knowledgeable. He showed me how to use my access card to utilize the unit. He made everything quick and easy. The unit itself is clean and meets all of my expectations. U-Haul has turned my last minute moving situation very pleasant and has greatly reduced my stress.

LEEANN BOWEN  |  First Impressions 
Rating:
5.0

The manager Franklin was very nice to work with an friendly

JESSICA DELGADO  |  Overall Experience 
Rating:
4.0

good overall experience gotta get use to the access process also i would look on neighborhood website as they are reporting roach infestation at you location

CAROL NEELY-JOHNSON  |  Overall Experience 
Rating:
3.0

Facility had oil leaks and water leaks. Not 24 hour access to elevators and doors.

Tony Rivera  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOANNE SERIO  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kevin Indart Rosario  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

takia m jeffries  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Carlyle Gatling  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

matthew oriol  |  Overall Experience 
Rating:
3.0

Hi, Lately I noticed the first floor where you get the carts is full of furniture from others to the point where there was a mattress blocking the elevator buttons. This didn't happen before, it was very clean. Erika

Erika Cruz  |  Overall Experience 
Rating:
2.0

Overpriced units. Unrealistic sizes for what is expected.

MARCOS RIVERA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marion Richberg  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

noelani cruz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Javier Alvarezx  |  Overall Experience 
Rating:
2.0

Multiple times I had to interrupt my work to respond to phone calls regarding the storage door to my unit when it was the unit next door. They had another lock on my unit when I called they said if I was behind payment they put it there but I was on auto pay then told it was policy and I had to call before coming when I had 24 hr access

Melissa Morales  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jasissa Torres Nieves  |  Overall Experience 
Rating:
3.0

Staff needs better training. Every time I have an issue it takes at least 2 in person visits to get it straightened out because they also almost never answer the phone calls. They say hello, put you on hold and never pick up again. They are, however, very friendly and do seem to try and fix the issue. They just don't.

tara crosby  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AMADO PEREZ GONZALEZ  |  First Impressions 
Rating:
3.0

elevator access to the building is lacking as others hold the elevator preventing others from being able to use

CAROL NEELY-JOHNSON  |  First Impressions 
Rating:
5.0

Narobi was the best! I can’t in on the worst day of my 2023 and she was so pleasant and didn’t take my attitude seriously even before I explained myself.

ELNORA CUTLER  |  First Impressions 
Rating:
1.0

My experience with staff was good, however my experience with the storage facility was not. •We came to the facility at 7pm with furniture to place in storage. •The elevator was broken, and there was a gentleman waiting in his car because his things were stuck on the 3rd floor. • The number provided for “assistance “ didn’t work. •The alarm kept coming on and stayed on the entire time we were moving. •We were approached by police & told we were trespassing, and we were questioned. •We were told our unit was on the “1st floor” by your staff, but had to take stairs to move our things into the unit. •Also, the large sliding doors were locked we had to squeeze ourselves and our furniture through a regular sized door. Tenants should be able to have 24 hour access to their storage and not have to struggle to get into a storage facility they pay monthly for. I would never recommend this place to anyone. Thank You

Dana Gethers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SAMER ALSAMAN  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

jason miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shakeal butler  |  Overall Experience 
Rating:
5.0

Amazing staff always accommodating and overall just a clean facility

Andrew Arroyo  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Denise Hoffman  |  Overall Experience 
Rating:
5.0

We have our stuff stored for more than 2 years!! Never had any issues !! Safe and highly recommended:)

Samar Singh  |  Overall Experience 
Rating:
1.0

Well I reserved a unit an when I got there to unload it was locked ,I called customer service they couldnt help me cause it was after office hours . So I show up the next morning they had no other units available for me. Staff definitely tried to help me as far as the truck went , I was overwhelmed, I had to call customer service again so they can reschedule for another unit else where ,which then I get to an is closed so now I had to stay with the U-Haul truck I had two extra days ! But thank God Eagle wing storage was able to help me out especially since I'm disabled Emanuel and Adam were GREAT an helped my husband and I tremendously ! I do appreciate the staff at both Locations for all the Help but customer service Sucks !!

Latasha Santiago  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bonnie Jean Guyton  |  Overall Experience 
Rating:
5.0

The facility was clean and user friendly. I would definitely recommend the facility to friends and family.

Robin E Mulima  |  Overall Experience 
Rating:
5.0

Johnny and Bryan were very pleasant and helpful.

ELSA DIAZ  |  First Impressions 
Rating:
3.0

My only issue is I payed for 24hr access and I was unable to access my unit because it was over the office. Elevator did not allow access past a certain time.

hector silva  |  Overall Experience 
Rating:
4.0

Thank you

larry roberts  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tianna bigush  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mitch Thaw  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luciana Cabral  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

elena horan  |  Overall Experience 
Rating:
5.0

Question #1asks if the unit well lit and secure. It was an outdoor unit that has no lighting. It has a 2 lock system and a loud alarm when someone is not checked in. (very nice). The round look I received did not fit the large locking latch, it fit the small latch. That was my only concern. All & all it was a very pleasurable experience.

edgardo burgos  |  Overall Experience 
Rating:
5.0

Great and attentive staff, easy to access and maneuver.. location look well maintained

Felipe Wong  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Beth Nguyen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELIJAH HUSKEY  |  First Impressions 
Rating:
5.0

I have no comments I was satisfied with the service thank you guys have a wonderful day God bless thank again

sandria moore  |  Overall Experience 
Rating:
5.0

I want to thank Manager Perez he helped me understand the process for clearing out my unit I rented for my Son and family during the covid-19 issues. I appreciate the time and patience he took to explain the clearing out of unit 3084. Thank for all the good times there.

MATT MINUS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany Frank  |  Online Move In 
Rating:
5.0

The young lady was knowledgeable and was very nice as i was disappointed about the incorrect advertising of the 5x5 rate of 44.99 a month.. sign out side, she navigated that conversation very professional..

Felipe Wong  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon Tyahla  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

luis albarran  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUNIOR CHAPMAN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nancy Garcia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arlene Sweet  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CASSANDRA ROBINSON  |  Overall Experience 
Rating:
5.0

Great staff place very mental clean

WILLIAM LUCAS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFREY TREXLER  |  Overall Experience 
Rating:
5.0

Nice stuff and we'll keep storage. Need better cleaning in the front storage entrance. But everything else was good. Thank you

Migdalia Colon  |  Overall Experience 
Rating:
3.0

Expensive

Lori Eltz  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Julene Morganelli  |  Overall Experience 
Rating:
5.0

Very nice and quick and friendly I'd recommend this place *****

Randy Fehr  |  First Impressions 
Rating:
5.0

The guy with dinosaur tattoo was da best 💪🏾👍🏾

Rahshon Faulcon  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

rakim hartwell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JIMMY RIVERA  |  Overall Experience 
Rating:
4.0

No comments at this time.

Robert Holmes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thais Rosario  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ivette Aquino  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon Ramirez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ABIGAIL SALAZAR Ruiz  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jason Conrad  |  Overall Experience 
Rating:
3.0

Kept on jacking the prices up 👎🏿 Other than that 👌🏿

wandyck Martinez  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

antwa byrd  |  Overall Experience 
Rating:
2.0

Me cobraron el storage cuando ya estábamos basicio y no me devolvieron el dinero

JAMILETTE MARTINEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosa Maldonado  |  Overall Experience 
Rating:
5.0

I have received very good customer service.

Sakeena Muhammad  |  Overall Experience 
Rating:
4.0

Your employees or some need sensitivity training on how defuse a flustered customer rather then use the attitude well it's ur problem not mine attitude!

Sakeena Muhammad  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lesley simonetty  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jermaine Tingle  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tyrance Bennett  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Varniececia Borchert  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

maaz sattar  |  First Impressions 
Rating:
1.0

The people don’t know anything and usually rude. The floors are absolutely terrible. I broke 3-4 things because they fall off the cart because the floors are so uneven and BRICKS?! Never will come back here

Nataley Spierto  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Violetta Marek  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Nakaia Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jade Gonzalez  |  First Impressions 
Rating:
5.0

Your team really worked well to help us keep and retrieve our items thank you very very much!

Lisa Henderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shane Trevorah  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kevin Indart Rosario  |  First Impressions 
Rating:
2.0

The girl who I talked to didn’t have any answers to any of my questions. There were 3 other male staff there and Antonio was the only one that knew anything. Easy as asking if I can pay online, nobody knew. Which is terrible. I was literally on my way out until Antonio mentioned auto pay. I am going to be out of the area and I’m supposed to drive 5 hours to pay for my storage? Garbage. When I asked the girl anything she had no idea the answer. Maybe she was new and that speaks to her training but I already can’t wait to move my stuff out.

Nataley Spierto  |  First Impressions 
Rating:
5.0

Comienzo hoy a llevar mis cosas! Pero ya lo conocía desde mucho tiempo. Son mis preferidos en todo. Gracias Uhual

Gloribeth Cancel-Llanera  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DARRELL WASHINGTON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christopher Marx  |  Overall Experience 
Rating:
5.0

It,was nice Because you had,an elevator

LINDA CORONA  |  First Impressions 
Rating:
2.0

Was given a storage unit on M and wasn’t told about restrictions of use and having to use small elevator.

JUSTINE UNKLE  |  Overall Experience 
Rating:
4.0

No complaints other than elevator access. You are only granted access to the floor on which your unit is located. The office is on G and the loading dock is on 1. To get from our floor to the loading dock, they wanted you to go to G, change elevators, and then they would take you to 1. Just ridiculous.

J SCOTT TURNER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amadi Merkman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Xinyue Liu  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Bostamonte  |  First Impressions 
Rating:
4.0

Any issued were resolved immediately. I always use this location for my moving and storage needs

CIARA MORRIS  |  Overall Experience 
Rating:
5.0

I have been with uhaul for quite somw time. I certainly appreciate the fact that the units are well maintained , are temperature controlled and are constantly inspected so that my belongings are safe. And when issues arise i have encountered nothing but a courteous staff who was quite friendly to me. Thank you to everyone who is making my stay with uhaul enjoyable

RUTH MULL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Sequinot  |  First Impressions 
Rating:
1.0

Muy mala experiencia En este establecimiento. Mi esposa y yo nos mudamos de Virginia a Pennsylvania y nunca nos dijeron que calificamos para 1 mes gratis . Llegamos a este estarecimiento y sin verificar nos dijeron que no tenían nada disponible bueno para hacer la historia larga corta por que fue mucha la falta de respeto que nos hicieron en este establecimiento. Vamos a llevar esto hasta la corporación y hay será todo los detalles

James Garcia Maldonado  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

APRIL OLIVER-COBB  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenyatta fogle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robbie Schappell  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jason Heiser  |  Overall Experience 
Rating:
5.0

I used Uhaul twice and will again if needed

Olga Rivera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shakeal butler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Beliza Rodriguez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eddie Rodriguez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thytialli Johnson  |  First Impressions 
Rating:
3.0

The workers at the front desk were slow, and unhelpful. They just started having a conversation midway into checking me and gave me the wrong information initially.

Sean Byrne  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jason Conrad  |  First Impressions 
Rating:
1.0

I had to call the police on the manager Franklin because of his erratic behavior after the police were called He told the officers for me to take all my stuff out of the unit immediately officer went on to ask him Yes my rent for the storage unit was up-to-date he says yeah the police officer told him that he cannot kick me out after reviewing u-Haul‘s storage lease then he went onto restricting me from renting trucks in order for me to empty my unit at the end of the day if this location isn’t safe for anyone my suggestion get rid of the manager find a new one and by the way I’ve been with you guys for over 10 years and never had a problem until this manager name Franklin showed up take that into consideration

Ruben Santiago Jr  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nikita Brady  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gina Moina Merline  |  Overall Experience 
Rating:
4.0

It started off rough with overpricing but with a little bit of talking they figured some stuff out and we corrected the problem for the most part Other than that everything was great staff was friendly and I would recommend somebody to you

jason carlson  |  First Impressions 
Rating:
5.0

Very nice people

Cristine Santiago  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUIS SANTANA  |  Overall Experience 
Rating:
3.0

1. couldn't find my unit 2. wasn't told that my unit was on top of another unit is hard for me being disabled 3. couldn't get the elevator to work with my code so I couldn't get to the 3rd floor tried to call the office no answer so I had to leave my belongings along so that I may be able to go all the way around the front to get help

Doralia Velez  |  Online Move In 
Rating:
5.0

Wonderful over all experience I was considering occupying a 10x10x10 space but unfortunately one was not available on the same floor where I already have a smaller storage space (3rd floor) The GM and his staff did everything in their power to accommodate my needs but were unsuccessful in finding me a spot on my desired floor they did find me a spot on another floor but the troubles it would have caused would have made the occupancy troublesome so I decided not to move in and explained my dilemma to the GM and his staff they completely understood and were able to refund me my cost. What an awesome team. Koodles to you U-Haul.

REY RODRIGUEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gilbert Martinez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan Williams Espinoza  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gina Moina  |  Overall Experience 
Rating:
5.0

Chelsea did great customer service in finding solution to my account

Sheila Caraballo  |  Overall Experience 
Rating:
5.0

Excellent service. Very helpful staff.

Marisol Escobales  |  Overall Experience 
Rating:
4.0

Bring back site leave don’t need or extra

william jones  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mayra Maldonado  |  First Impressions 
Rating:
1.0

Was sold a unit that was in-use and then charged to store my furniture in an outside unit that I did not want. No one at the store could help remove charges from my bill, so now I have to use a general customer service number that may not help my case. This storage facility would be better off without any of its workers. I will never use Uhaul again and will make sure no one I know uses Uhaul’s services.

Dashawn Makins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

moraima santiago-marrero  |  First Impressions 
Rating:
1.0

Necesitan limpiar mas. El sitio se be muy sucio. Quisas ahy mucha bacteria.

MARANGELLY CASTRO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris Hernandez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eddie rodriguez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Libby Perez  |  Overall Experience 
Rating:
5.0

The guy was so kind and respectful

diane jarmon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gina Moina  |  First Impressions 
Rating:
5.0

Staff is very pleasant

NANCY GARDITH LINDOR  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Latasha King  |  Overall Experience 
Rating:
5.0

Very nice storage building. One of the best I’ve seen. The staff are very friendly as well.

tonisha Barber  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lizette Colon  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Teresa Oneal  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

josephine day  |  Overall Experience 
Rating:
5.0

Brooklyn was very knowledgeable and courteous.

diane jarmon  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kanona Martinez  |  Overall Experience 
Rating:
5.0

Every employee I encountered at this facility after my terrible experience in Virginia eased my mind. And made my move less stressful.

KYASIAASHLEE DAY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maryetta Rivas  |  Overall Experience 
Rating:
5.0

The gentleman was very nice and extremely helpful

Corinne Bakelaar  |  First Impressions 
Rating:
2.0

Really concerned by the fact that there was a RAT BOX for catching rats in my new storage unit..... It was incredibly inconvenient to have the facility open until 10, but can't open any large doors to move items in after 5pm.

IRIS BUTLER  |  First Impressions 
Rating:
5.0

Amazin service

Hector Morales  |  Overall Experience 
Rating:
5.0

💯💯 % RECOMENDADO!!!!!

Jaitza Ortiz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

june habiak  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Denise Hoffman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sandria moore  |  First Impressions 
Rating:
3.0

The unit had a broken door so we weren't able to rent it.

Babara Weaver  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shirl smith  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sheryl Zohlmann  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Melody Encarnacion  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

evelyn cruz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cherise gonzalez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

YANELBA CAMACHO RODRIGUEZ  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tamika Tucker  |  Overall Experience 
Rating:
3.0

actitud negativa de uno de sus empleados, al yo perder la tarjeta de entrada.

Angela Sanchez  |  Overall Experience 
Rating:
3.0

The staff was very friendly and helpful, however the first storage I was assigned once I went to the location. It had a lock on. Then the second location I was given was much smaller than the first one.

Sheila Caraballo  |  First Impressions 
Rating:
5.0

Everything was womderful.

Dennis Staten  |  Overall Experience 
Rating:
3.0

There wasn't no toilet tissue or paper towels in the bathroom as needed

melissa milburn  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Shiela Hickmon  |  Overall Experience 
Rating:
5.0

.

Ricardo Dumbar  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Adriana Mesa  |  First Impressions 
Rating:
3.0

I called and spoke with David. He was great, he held a space aside for me. Unfortunately, it was in the mezzanine where there is a step that prevents you from taking the loaded storage cart up to the door. I had to stop at the step with the cart before walking EACH individual item to my 5×5×10 storage unit. I asked for a better spot but I would have had to get a smaller unit 5x5x5. If you store items there, ask for David, he has excellent customer service skills. Some other guy there was very rude. Wish I had his name. David was extremely helpful, although I didn't get a good unit. Don't go on the mezzanine without checking or asking for a spot before the step. Don't do the step unless there are NO other spaces available. It's extra work when moving into a small storage space or any storage unit. By the way, I tried to resolve with the rude guy.

DEANNA HAWKINS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Debra Hooper  |  First Impressions 
Rating:
5.0

Staff was super helpful. They made the whole process quick and easy.

Stephanie Wallace  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenyatta fogle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cody smith  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Corrine Sergent  |  First Impressions 
Rating:
4.0

My only complaint is my brother was not initially on the access list, and I ended up having to do it from the middle of a State Park in Illinois with very limited internet. The lack of a more user-friendly process inconvenience multiple people that day.

JOHN FEAVER  |  Overall Experience 
Rating:
5.0

The staff was very help full

Robert Lucas  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Shaun Johnson  |  Overall Experience 
Rating:
5.0

Siempre mantener esa buena actitud

Angel Montedeoca  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyquanice Frazier  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Destiny Bascombe  |  Online Move In 
Rating:
2.0

They don't prorate the rooms so if you leave early you lose out of the money you put in for the rent

Shaun Woods  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Destiny Burgess  |  Overall Experience 
Rating:
1.0

You all are literally the worst. Each person you talk to tells you something different which has now caused me to keep getting charged without my consent every week when I have been moved out of my storage unit since June 13th !

Lisa Saia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Larae smoot  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clarence Paschal  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

eugene eckhart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

blanca quinones   |  Overall Experience 
Rating:
5.0

Keep up the good work 👍🏼

CHARLES QUARLES  |  First Impressions 
Rating:
4.0

Defenely I would recommend it to anyone and if I the future needs I 3 rent again.

Carlos Torres  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Melissa Lipinski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yanelba Camacho Rodriguez  |  Overall Experience 
Rating:
4.0

I have family members that are in the facility now and have been in there before and my sister used to have her merchandise inside of this facility more than once so apparently we find the place very user-friendly

AVIS WATKINS   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eleida Villanueva  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Cox  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nadima Melhem  |  Overall Experience 
Rating:
5.0

I would recomend this location, after a year odf havings there, i always felt they were safe. Jose

Jose Ayala  |  Overall Experience 
Rating:
5.0

Ty

CAROL WHITE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stacy Bonet  |  Overall Experience 
Rating:
5.0

Easy move out!

CHRISTIANA GOODING  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

La'Dana Lewis  |  Overall Experience 
Rating:
5.0

The check-in and (especially) check-out requirement wasn't explained (or I missed it), but otherwise the setup is very convenient.

JOHN FEAVER  |  First Impressions 
Rating:
5.0

Young lady was very respectful very helpful very knowledgeable I appreciate her for being patient with me while I was making my choice of which unit to go with keep up the good work guys.

Jock Price  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria Ortiz  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael Getz  |  Overall Experience 
Rating:
5.0

The facility served us well while my daughter was a student at Muhlenberg.

Scott Reiner  |  Overall Experience 
Rating:
5.0

Chelsea and Brooklyn have gone above and beyond everytime I am in need of Uhaul services...they really made things easy in a stressful time

DIANE PETERS  |  Overall Experience 
Rating:
5.0

Very professional workers

JOHN REUSS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

miguelina torres  |  Overall Experience 
Rating:
3.0

Employee Colin made my experience easy ,he was very helpful and friendly

WILLIAM FENSTERMAKER  |  First Impressions 
Rating:
3.0

The first time I arrived at the storage location, Logan and Brian helped me. They were the absolute nicest and helped very much with my first day of loading in. Beyond that, each time I talked to an employee they were mildly condescending and talked to me like I was dumb for even asking a question in the first place. I understand you must have a lot of people asking questions that may seem silly, but a little kindness goes a long way. Especially when you may not know the circumstances that lead to a person needing a storage unit. I am grateful for you reading and I hope you take this to heart. Thank you!

Laura Stracko  |  Overall Experience 
Rating:
1.0

Need work on prior notice for billing. Also send bill to customer before sending bill to customer's reference contact. Poor billing service protocol.

Bradley Carter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Figueroa  |  Online Move In 
Rating:
5.0

Very satisfied with everything

pilar Leguia  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Richard Lake  |  Overall Experience 
Rating:
4.0

Everything was great, but the first time I tried to reserve a room, the website crashed or maybe went down suddenly for maintenance. I had to come back the next day and try again to reserve my room. Otherwise, everything was excellent.

Daniel Beardsworth  |  Online Move In 
Rating:
5.0

WANT O CANCEL 26 FOR 20 TRUCK WAS TO BIG FOR THE STREET WAS NOT ABLE TO USE IT WASTED MONEY

ida hill  |  First Impressions 
Rating:
5.0

Staff was friendly and accommodating. Manager Chelsea was very helpful when we had a problem we needed to resolve.

Judith Gary  |  Overall Experience 
Rating:
2.0

All three loading docks were taken, 2 by cars that didn’t even reach the docks. There were only 3 moving carts and all three were being used by one person. There should be signs posted specifying one per moving TRUCK so others can work simultaneously.

HEATHER ruhf  |  First Impressions 
Rating:
2.0

You sold my unit for 30 dollars

Carlos Cordero  |  Overall Experience 
Rating:
1.0

Manager is seriously so unprofessional and rude! Totally ghetto and would NOT recommend. I would give Zero Stars.

ayreanna chirinos  |  Overall Experience 
Rating:
3.0

The workers are rude and irresponsible. I will not be using this U-Haul in the future.

Roxanne Damiani  |  Overall Experience 
Rating:
1.0

The staff is not helpful at all and the one staff told me I wouldn’t have to pay on the 3rd day after payment was due as long as I move my items out by midnight which was a lie because they locked my storage and I couldn’t get in it I had to pay for 3 days storage that’s horrible!!! When I got there my truck was gone because the guy again told me once I have the reservation it’s ok to come whenever that day big lies because the truck was gone and I had to use a caravan from them that end up costing me more to get someone else’s truck which was inconvenient. Never again I rather leave them under a bridge!🤷🏾‍♀️

Renna Nelson  |  Overall Experience 
Rating:
1.0

Given wrong storage unit. Nothing else available. Staff was pretty rude and just didn’t seem to care. Still haven’t received my refund on the unit that I never used.

Elizabeth Acosta  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Samantha Noel  |  Overall Experience 
Rating:
5.0

I had made a reservation and when i arrived at the storage unit they didn't have the reservation that i made so the manager there did her best to help me

Jacqueline Smith  |  First Impressions 
Rating:
4.0

I needed to rent a trailer but my truck didn’t have the wiring so I rented a truck one way. My facility didn’t have one so Tyrell Owens in the Allentown store called the Easton store who had some. When I got to Easton they said they didn’t have any. The young man didn’t even look he just said he didn’t have it but then he looked after I said Allentown called and had the truck. Tyrell Owens and staff in Allentown was wonderful but Easton was horrible.

Marcey Vaden  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stella Kofie  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gwendolyn Gerena  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yasmeen Elwan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DORKA MORILLO  |  Overall Experience 
Rating:
3.0

Cube Smart is cleaner, more modern, more accessible. They had what we needed - available. Thank you -

WESTMINSTER VILLAGE  |  Overall Experience 
Rating:
5.0

Very pleasant and satisfying knowing someone understands the frustration of moving.

Lessie Graham  |  First Impressions 
Rating:
5.0

My experience with Uhaul was very pleasant. The security is very well detailed and secure. The fact that you have to swipe to enter and swipe to leave the premises give you the extra peace of mind and tranquility. If there is something I would like to implement is that, I would've preferred to see staff quickly react to alarms when tenets do not swipe for access to their units. Making the security purposes more secured. The alarm is for a purpose, and it means someone's unit has been open without card access to open the unit.

josue del rio  |  Overall Experience 
Rating:
3.0

24 hour access isnt included but is plastered everywhere making you think it is standard.

DAVID HITTINGER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Norma Serrano  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa Lipinski  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Denise Hoffman  |  Online Move In 
Rating:
5.0

I chose U-Haul to store stuff for my daughter and a friend when COVID-19 forced their school to shut-down and leave campus with no plan. The staff was accommodating, kind, helpful, professional and patient during a time that was unsettling for everyone, including them. Thank you for all your help!

Alix Brown  |  Overall Experience 
Rating:
3.0

to long of a wait in long line no one told me there'd be steps to get into storage either, very inconvenient

john gavenda  |  First Impressions 
Rating:
4.0

Fue una experiencia unica y divertida pq mi hija y yo no sabiamos muy bien y el muchacho q nos ayudo nos avia explicado y nos llevamos un tremendo susto pq la alarma nos sono como tres veces y estabamos muerta d la risa y mi hija estuvo q llamar al muchacho para q nos ayudara esperamos como 10 minutos por el nostrato muy amable.

Janette Gonzalez-Medina  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Vanessa Lopez Hernandez  |  Overall Experience 
Rating:
2.0

The White Lady That Worked There Was Very Rude And Had An Attitude The Whole Time We Were There. Our Storage Unit Was On The Second Floor, We Had To Take Our Couch, Dressers, Tables, Beds And Everything Through An Elevator. It Just Wasn’t Convenient At All For Us. It Was Really Difficult. Would Of Been Better To Have Something On The First Floor. The Only Thing That Helped Us Was The Carts They Have Available For Use.

Marc Cardenas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Denise Hoffman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carlos Galarza =Cernas  |  Overall Experience 
Rating:
1.0

Monthly rate continuously increase from $40 to $58 by the time I was done. Define and penalties during the Corona situation and confiscation of others bins knowing this was a difficult time for all was unacceptable and the final draw. Your manager makes excuses by saying it is the corporate situation without ever contacting corporate to promote a change.

chris blount  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maureen Moos  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Iris Colon  |  Overall Experience 
Rating:
1.0

They should be more fair and serious with customers ...

Juan C Colon  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

David Dannecker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kevaughn downes  |  Overall Experience 
Rating:
4.0

Need to clean your restroom better they are very nasty. expectedly with the coronavirus going on. they need to be kept cleaner.

April Cobb  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeovanna Cuevas  |  Overall Experience 
Rating:
5.0

Very convenient

John Reuss  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Katielynn Bowers  |  Overall Experience 
Rating:
2.0

Check out process didn't make sense to me. Was instructed per online written directions to clean and leave the access key in my storage unit, but then I got stuck inside the elevator when trying to leave because I needed a key to select a floor. It also wouldn't let me open the door to get out without a key. So I was literally stuck.

Nicole Kyriakopoulos  |  Overall Experience 
Rating:
5.0

I wanted to acknowledge Chelsea and Brooklyn for their kindness ..care and professionalism... thank you..

Sheli Dagostino  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jael Ramos  |  First Impressions 
Rating:
3.0

The woman at first was very unfriendly and seemed mad I could not work the uhaul app. She got better as time went on but was not welcoming at all. Two other African American workers were very friendly and helpful.

Susan Mahony  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tyesha Quiroz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alix Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

clara brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Migdalia Colon  |  First Impressions 
Rating:
5.0

They worked with me when I was already going through a very stressful situation in my life. Thank you all....

Ricky Kline  |  Overall Experience 
Rating:
3.0

Poor management

Shauna Tourjee Myers  |  Overall Experience 
Rating:
5.0

Good service

Irma Maldonado  |  Overall Experience 
Rating:
2.0

Insanely expensive and over priced. Stuff stored in storage bins that were white turned a dingy yellow color.Ther was some cockroaches on my stuff. Very fusterated with customer service no compassion

Nieca Valentin  |  Overall Experience 
Rating:
5.0

The customer service and facility were very satisfying to my needs, I'd definaly use your service again in the future.

SHADAI DELAROSA  |  Overall Experience 
Rating:
3.0

I empty my unit 2 weeks earlier from my due date and they didn't give me my money back for those 2 weeks i understand a few days but it was 2 weeks it was half of time 😡

Zuheild Lopez  |  Overall Experience 
Rating:
5.0

Quick & great service

samantha mccormick  |  First Impressions 
Rating:
5.0

You're service was pleasant and respectful and throw a few jokes in while you got me set up with the storage. It always feel good to go into a place of business and feel welcomed.

Toby Flood  |  Overall Experience 
Rating:
5.0

I like the closeness and the any time visit to pick up and store my belongings. I would recommend U-haul storage to family and friends. The staff is always friendly and helpful any time I needed them.

MATT MINUS  |  First Impressions 
Rating:
3.0

Everything with storage was great, my only complaint is that I had to pay a full month of storage even though I took everything out a half a month early. That should have been prorated.

Kathy Freer  |  Overall Experience 
Rating:
4.0

I would come back if I ever need storage again.

Angela Eck  |  Overall Experience 
Rating:
5.0

Great service.

James Stewart  |  First Impressions 
Rating:
5.0

It was very difficult reaching someone on the phone at the location.

devin rivera  |  Overall Experience 
Rating:
4.0

The onsite employees were Awesome, friendly, and useful. I was a underwhelmed by service and knowledge when I called the Uhual corporate number, however.

James Wilkinson  |  Overall Experience 
Rating:
4.0

Great facilities, nice people, but if you are so much as a few days late with payment they will hound you to get the money. However, the cleanliness and friendliness of the workers is worth it.

cheryl schreib  |  Overall Experience 
Rating:
5.0

Very clean and easy to use. Only downfall is there are stair going up to some of the units but only a few and the hand trucks help a lot. Staff is helpful and friendly. One month free storage amazing!

Faith Brown  |  Overall Experience 
Rating:
5.0

Brooklyn was amazing !!

Aura Valerio  |  First Impressions 
Rating:
5.0

Very clean and convenient

crystal wetzel  |  Overall Experience 
Rating:
4.0

While renting a unit at this location I have seen roaches only once in my unit, and twice outside of my unit further down the hall. I had the unit for a few years, Management kept on top of it I guess

amanda hernandez  |  Overall Experience 
Rating:
5.0

Great staff ! Been using this location since 2007 . Used to be smaller.will recommend it to everyone. Thanks

Paramvir Singh  |  Overall Experience 
Rating:
5.0

We were very happy with the way your employer handled our concern about the size of storage we needed and a commodated us with another size without any type of issue...ty for your time very much .

Tom Moll  |  First Impressions 
Rating:
4.0

The Uhaul service is very convenient.

David Rodriguez  |  Overall Experience 
Rating:
4.0

The lady was helpful and clear checking us in. The facilities are clean and look new, and the 10' by 10' by 8' unit fit all my stuff very easily. Also it was free for a month with a rental!

Faith Brown  |  First Impressions 
Rating:
5.0

Is a nice place for you moving your furniture everything is nice and clean and the service an the people that are working here they’re excellent with all their customers

Jan Carlos  |  First Impressions 
Rating:
5.0

Very happy with the way I was treated and the easy access to my belongings.

richard keppel  |  First Impressions 
Rating:
5.0

Very very nice workers in their wonderful customer service will be back every time in need of a storage

Debbie Morales  |  First Impressions 
Rating:
5.0

If i would have to put my stuff in storage. This is the place i would choose again.

MIGUEL ALVARADO  |  Overall Experience 
Rating:
5.0

Very informative, approachable & ethical. The employees are very helpful & on their money. Appreciate the service of the uhaul storage.

Jacob Coello  |  First Impressions 
Rating:
5.0

They were very helpful

shakira solomon  |  First Impressions 
Rating:
4.0

Clarity, patience and great service.

diamond carr  |  First Impressions 
Rating:
2.0

Lost my initial reservation for a large unit, so on arrival with all my things I had to buy 3 units which cost me a lot more money.

Bernice Domonkos  |  Overall Experience 
Rating:
3.0

Required a lot more information than I was prepared to provide. Emergency contact and phone numbers for everyone allow to access the unit.

James Elliot  |  First Impressions 
Rating:
1.0

The worst storage place ever

dyshanae Blount  |  Overall Experience 
Rating:
5.0

The staff there is very friendly and help me to move the things quickly.

Chengkun Guo  |  First Impressions 
Rating:
4.0

Loading dock and carts made it easy to unload our truck. It was pouring down rain and the rain spouting ran over like a faucet at the loading dock adding to everything getting wet.

Paula Lapinski  |  First Impressions 
Rating:
5.0

I like a customer service they doing very good and they friendly,and professional with the customers.

Ivette Aquino  |  First Impressions 
Rating:
4.0

The Gentleman helped me and was very courteous. I appreciated being acknowledged when he had noticed me.

Tamisha Lowe  |  First Impressions 
Rating:
5.0

Great staff, friendly service, quick and convenient.

David Ribardo  |  Overall Experience 
Rating:
3.0

I wasn’t Told I had to arm and disarm my unit. Alarm went off when I tried to enter unit.

devin rivera  |  First Impressions 
Rating:
5.0

Very good service nice people

Loyla Torres  |  First Impressions 
Rating:
2.0

Customer service was very poor charged me 105 $ to city lock w someone they have co tract w when I had my brother had his own lock cutter always looking for a way to take advantage of someone

carla mitchell  |  Overall Experience 
Rating:
5.0

The staff in Florida and in PA were friendly and very helpful. This was the third time we used the UBox service and the service we received was excellent! Our box actually arrived a week early!

Scott Yundt  |  Overall Experience 
Rating:
4.0

I will recommend it to anyone.

Jesus Garcia  |  Overall Experience 
Rating:
5.0

Your receptionist was kind and very courtious. Excellent customer service skills.

Miriam Feliciano  |  First Impressions 
Rating:
4.0

No comments

Gloria Morales  |  Overall Experience 
Rating:
4.0

we started at 39.95 then you raised it to 47.00 the sign outside says 39.95 and I told the person inside and they said they have nothing to do with the price and gave me no satisfaction

john dannibale  |  Overall Experience 
Rating:
5.0

Everything is good and the person in front excellent

Carlos Ayala  |  First Impressions 
Rating:
4.0

The 1 free month is what made us choose U-Haul storage. Thank you so much

Bo Crandell  |  Overall Experience 
Rating:
5.0

every one I spoke to or meet was VERY FRIENDLY. HELLO Carmen, that u 4 everything.

thomas berry  |  Overall Experience 
Rating:
5.0

I was so pleasantly surprised with the entire service. Both the women who dropped off and picked up my boxes were wonderful and provided great customer service. Overall would use UHaul Cubes again.

Eileen Mirchel  |  Overall Experience 
Rating:
5.0

Quick and easy solution to an overcrowded apartment.

Lisa Baker  |  First Impressions 
Rating:
5.0

I arranged storage and a truck all in a 25 minute period. It went seamlessly and the customer service staff was wonderful!

cody smith  |  First Impressions 
Rating:
5.0

The staff was overall friendly and respectful

Ebony Bell  |  Overall Experience 
Rating:
5.0

Their should be a way of allowing people to use the sliding doors on the dock to load/unload large items. The docks sliding doors close at 5, same time as the office.

Avinash Ramkissoon  |  Overall Experience 
Rating:
5.0

Thank for everything.

pamela polanco  |  Overall Experience 
Rating:
5.0

Easy, fast, clean service

Rosa Martinez  |  Overall Experience 
Rating:
5.0

A great experience! It was easy and very convenient to rent from this U Haul. Carmen, who delivered , moved and picked up my u box was friendly and super helpful. Very impressed.

Lori Potter  |  Overall Experience 
Rating:
1.0

Worst customer service experience in my life !

Katosha Grays  |  Overall Experience 
Rating:
5.0

I was never at the place so said no I only rented the containers. Was easy and they accommodated with everything I needed. All was intact and nothing damaged. Will def. do it again!!

james haddad  |  Overall Experience 
Rating:
3.0

No comment

Lloyd Cressman  |  Overall Experience 
Rating:
5.0

You guys were great thank you so much

VALARIE JONES  |  Overall Experience 
Rating:
5.0

Staff was very friendly and the place was very clean

marie hampton  |  First Impressions 
Rating:
3.0

Monthly rent was increased very quickly after moving in. This motivated me to get out as soon as possible - ended up renting for a much shorter period of time than I would have otherwise...

James Breidenbach  |  Overall Experience 
Rating:
5.0

Forgot to “check out” after vacating storage unit and got bill for next month. One phone call to store and it was taken care of. Great customer service. Will use again and recommend

larry hassard  |  Overall Experience 
Rating:
5.0

They work with you and help you out

ruth peckitt  |  Overall Experience 
Rating:
5.0

This is our first time using Uhaul box for moving from MO to PA.earlier we used private movers who were very good but expensive compared to ubox. all items came in safe and no damage. very happy cust.

Deliz Rakesh  |  Overall Experience 
Rating:
5.0

Carmen was so helpful, professional and easy to reach!

Debbie Madsen  |  Overall Experience 
Rating:
4.0

You need to have more equipment

JOHNNY DAVIS  |  Overall Experience 
Rating:
5.0

Thank you brian scott amazing person

william jones  |  Reservation 
Rating:
5.0

Easy accessible day or night

WILLIAM HETTENBACH  |  Overall Experience 
Rating:
3.0

The manager attitude was very poor rude and unwelcoming as a customer I should not feel unwanted at a place that's how I felt . So I would never go back to that U-Haul facility

andre ramey  |  Overall Experience 
Rating:
5.0

Friendly and helpful staff.

jim swain  |  Overall Experience 
Rating:
1.0

I picked up my ubox and it was infested with mice. I lost all of my stuff now me and my 12 year old daughter have nothing!! Thanks uhaul

shamara nickens  |  Overall Experience 
Rating:
5.0

Thank you

Angel Colon  |  Reservation 
Rating:
5.0

Thank you guys

Ana Ramos  |  Overall Experience 
Rating:
5.0

I would use that facility again because of it's convenience and services

ANTHONY RICHARDSON  |  Overall Experience 
Rating:
5.0

The Allentown Uhaul crew were very good & helpful! This is The one on the corner of Union Street in Plymouth Street

RENAE ROLDEN  |  Overall Experience 
Rating:
5.0

Everything was well. THANK YOU.

Suleyka Arroyo  |  Overall Experience 
Rating:
4.0

People that use storage spaces are not drug users and for any of your employees to think that is just bias and racist. I’m a disabled veterans that served my country with honors

Julie Luciano  |  Overall Experience 
Rating:
5.0

Good but the bathrooms were smelly

ruth peckitt  |  Reservation 
Rating:
5.0

A1

JAMES ROSS  |  Overall Experience 
Rating:
1.0

My ID was robbed in Feb , & I went into the U-haul store and was recognized by the mgr & a 2nd employee, by NAME & I was refused access cuz I had no ID so I stopped paying THEM

lawrence spada  |  Overall Experience 
Rating:
5.0

U-Haul did great job for my moving from Michigan to PA.

JUNBIAO LIU  |  Overall Experience 
Rating:
5.0

No problems whatsoever.

dana asher  |  Overall Experience 
Rating:
5.0

Great experience on my unit rental. No complaints

Jonathan Graf  |  Overall Experience 
Rating:
4.0

Thank you

Linda Colarusso  |  Overall Experience 
Rating:
2.0

The storage units should have lights. The units are overpriced, and late feel apply only 3 days and should give at least 5.

Lakeysha Benton  |  Overall Experience 
Rating:
5.0

Very Profesional attentiom

JAVIER ENTRADES  |  Overall Experience 
Rating:
5.0

Never had any issues

John Zingale  |  Overall Experience 
Rating:
5.0

Nice customer service.

DJENIE DAUPHIN  |  Overall Experience 
Rating:
5.0

The young lady who helped me, Carmon, was very nice and helpful.

Bob tomecek  |  Overall Experience 
Rating:
1.0

Very rude manager and staff. There was a dead bird on the floor near the storage units. The facility has a terrible smell and all clothes I had stored need rewashing.

SEAN ROBINSON  |  Overall Experience 
Rating:
5.0

Great storage place

ENRIQUE MARCIAL  |  Overall Experience 
Rating:
5.0

Great place. Wonderful staff.

Marcey Vaden  |  Overall Experience 
Rating:
4.0

*

HECTOR PIMENTEL  |  Overall Experience 
Rating:
5.0

.

SHAWN CARNES  |  Overall Experience 
Rating:
3.0

The most frustrating part was the online system wasn’t really designed for someone in my situation, who did a cross country move and needed to store the U-Pack for a while but also access it

Samantha Finken  |  Overall Experience 
Rating:
5.0

I found staff to be very informative and helpful.

Theresa Smalls  |  Overall Experience 
Rating:
5.0

Very good place to store your things

Alva Bennett  |  Overall Experience 
No reviews have been submitted for this location.

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