Customer Reviews for U-Haul Moving & Storage of Alcoa Hwy

5,635 reviews

3699 Alcoa Hwy   Alcoa, TN 37701
(Next To RJ's Courtyard Restuaraunt, Former Neil Sandler Ford Location)

(865) 238-0881

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(865) 238-0881

3699 Alcoa Hwy
Alcoa, TN 37701
(Next To RJ's Courtyard Restuaraunt, Former Neil Sandler Ford Location)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Jeff R. 
Rating:
5.0

Customer did not leave a comment.

Matthew N. 
Rating:
5.0

Customer did not leave a comment.

Dane H. 
Rating:
5.0

John and his staff were very courteous and friendly. I had a storage unit there for 16 months. I highly recommend this facility.

Lynda M.  |  Overall Experience 
Rating:
3.0

I always have to rent a bigger truck than needed, have had this happen twice...I only rent for one way, and seems there is always trucks on the lot of the size I need but none for one ways...just feel like it's a money thing...

carol d.  |  Overall Experience 
Rating:
1.0

Truck leaks and destroyed the items I was moving

Amanda C. 
Rating:
5.0

No need to change anything, they know their job and they take care of their customers needs. You can't ask for more than that.

darlene B. 
Rating:
5.0

Overall a very pleasant and easy experience thanks to the employees

JOHN C.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

Carol S. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

Kathy R. 
Rating:
5.0

This location never disappoints. Lots of availability. Friendly and efficient.

Susan C. 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

Roger K. 
Rating:
4.0

Person checking me in was near as friendly as the person I rented it from, but service was good. Maybe they were having a bad day.

ROGER H. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
3.0

When I rented the U-Haul equipment in Calhoun Georgia, I rented it one way to Knoxville Tennessee and they charged me for a local rental and I ended up paying almost double. I've tried to contact customer service and Georgia traffic and Tennessee traffic and no one is helping me.

Chris P. 
Rating:
5.0

The staff were helpful and friendly. Everyone from John and Charlotte in Alcoa, TN, to Roger in Claremont, NH, made the transfer seamless.

ralph B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latoya M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Charles O. 
Rating:
5.0

Customer did not leave a comment.

sally b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Pabst P. 
Rating:
5.0

Customer did not leave a comment.

JAMES D. 
Rating:
4.0

Good

tim D. 
Rating:
5.0

Customer did not leave a comment.

Bruce B. 
Rating:
5.0

Excellent.

TOBY T. 
Rating:
3.0

Customer did not leave a comment.

Alex H. 
Rating:
5.0

Customer did not leave a comment.

RYAN H.  |  First Impressions 
Rating:
2.0

Overcharged me on pull behind for extra day

Carrie M. 
Rating:
3.0

Customer did not leave a comment.

Nicole P. 
Rating:
5.0

Great storage option for our needs. Staff is always ready and willing to assist you.

Mona P.  |  Overall Experience 
Rating:
2.0

The gentleman that checked me in after my rental was very unprofessional and rude, also made the comment he wish people didn't put pictures of damage because it makes it harder for him to check it in. I do not remember his name but very unprofessional. He was a gentleman that checked the U-Haul when I returned outside.

ALLEN C. 
Rating:
4.0

Customer did not leave a comment.

Dwight L. 
Rating:
5.0

Got the trailer home and loaded it and tire was very low and had to add air to tire on the trip too daytona Beach on the way down has slow leak would think u haul would ck tire pressure when they are returning truck or trailer

mike R. 
Rating:
5.0

Customer did not leave a comment.

Bryan D. 
Rating:
5.0

Customer did not leave a comment.

Pratik P. 
Rating:
5.0

Very helpful

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

Nathanial F. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Nothing. Joe, is fabulous !!

MARK S. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Always nice place to do business. Friendly and polite.

James P. 
Rating:
5.0

Customer did not leave a comment.

Kim W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul L. 
Rating:
5.0

Great people, great service!

Stephen G. 
Rating:
5.0

The workers were great

Zachary S.  |  Online Move In 
Rating:
5.0

Keep doing what you are doing.

Lee D. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

I have used this UHAUL location for years. Their customer service is awesome and everyone is very friendly & helpful.

Tracy D. 
Rating:
1.0

I sent an email to corporate outlining my issues. An unsafe vehicle to being overcharged by almost $19.00 because your representative wouldn't listen to me when I tried to ask about the overages. I would never recommend this or any other location.

Andrea L. 
Rating:
5.0

I dealt with half a dozen people through the course of this move. Everyone was great. Thanks.

Brian H. 
Rating:
5.0

All the workers are nice and friendly

Kalynnza R.  |  Online Move In 
Rating:
5.0

Not a thing ! This was a wonderful experience Thank you

Kevin L. 
Rating:
5.0

Customer did not leave a comment.

Tracy G. 
Rating:
5.0

Your check-in guy Kaden needs to be a little more clear with his final invoicing directions.

Lara O. 
Rating:
4.0

Inside cab had dog hair throughout.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL W.  |  Overall Experience 
Rating:
5.0

John was excellent!

Darlene J. 
Rating:
5.0

Customer did not leave a comment.

Christine C. 
Rating:
4.0

Customer did not leave a comment.

Justin O. 
Rating:
5.0

Customer did not leave a comment.

Brian C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BILLY L. 
Rating:
5.0

Customer did not leave a comment.

James E. 
Rating:
5.0

The gentleman who helped us was knowledgeable, efficient and did a great job helping us.

Neil R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mona P.  |  Online Move In 
Rating:
5.0

Expected a 2 hour wait... they finished in under an hour. Nice job guys!

Mark G. 
Rating:
5.0

Customer did not leave a comment.

Ronald N. 
Rating:
4.0

Staff was great and attentive when the mobile app crashed and wouldn't let me complete the mobile rental. They helped me get into my rental and get on the road.

Dustin P. 
Rating:
4.0

We needed to change the drop off location. The staff was very accommodating and assisted us in making the change. Good customer service.

Jim C. 
Rating:
5.0

John and his team are always great and accommodated my request for a specific trailer type. Pleasure to do business with, as always!

Matthew M. 
Rating:
5.0

Great!

Bridgette G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK I.  |  Overall Experience 
Rating:
3.0

Inside the office is a maze. Very much could use streamlined and probably decluttered. All else was just fine.

Cory S. 
Rating:
5.0

Customer did not leave a comment.

Scott J. 
Rating:
5.0

Customer did not leave a comment.

MARK I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katerina M.  |  Overall Experience 
Rating:
3.0

The cost has went up 3-4 times since I've been using this storage facility and the late fee is ridiculous

Samantha L.  |  First Impressions 
Rating:
4.0

Inconvenient.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Travis K. 
Rating:
5.0

Customer did not leave a comment.

Darik D. 
Rating:
5.0

Customer did not leave a comment.

Lauren K.  |  Overall Experience 
Rating:
5.0

Great place.

OLDEN S. 
Rating:
4.0

Sent me greater than the 21 miles that I was additionally charged when I was within a few miles of other drop options.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M.  |  Overall Experience 
Rating:
5.0

Have a staff member give quick lesson on accessories, i.e., windshield wipers, etc.

James L. 
Rating:
5.0

Customer did not leave a comment.

Larry H. 
Rating:
5.0

Customer did not leave a comment.

Scott J. 
Rating:
5.0

I was pleased with every aspect of the storage facility and staff and would definitely use this location again if I have a need for additional storage.

Mary D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL C C. 
Rating:
4.0

Customer did not leave a comment.

Fermin V. 
Rating:
5.0

Customer did not leave a comment.

Amanda B.  |  Overall Experience 
Rating:
5.0

THE STAFF IS ALWAYS SO KIND, HELPFUL & WELCOMING!

SARAH M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

luther H. 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

The ladies who helped me both times in which I called customer service were outstanding and receives a 10 star rating

Warren B. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY P. 
Rating:
5.0

Customer did not leave a comment.

Travis H. 
Rating:
5.0

My plans changed and didn’t need the storage after all. The staff was very friendly and an extremely helpful. You will all my future business. I will recommend you to all my friends

NOLA A.  |  Overall Experience 
Rating:
5.0

All was good

steve H. 
Rating:
5.0

Clean the attic part of the truck as well.

Matthew A. 
Rating:
5.0

Customer did not leave a comment.

BILLY L. 
Rating:
5.0

Customer did not leave a comment.

Heather R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tamara B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RANDALLWADE R. 
Rating:
3.0

The security alarm went off on my sister and I when I moved into the unit because I had been looking for a gate to input my gate code, not a keypad hidden on the side of the building behind a vehicle. I would have appreciated more instructions to that particular keypad since there wasn't an actual gate. My unit also smells of mold and mildew, so I'm genuinely concerned about storing my belongings there but it's too late to choose another unit with movers coming tomorrow to move my items in.

Aimee G.  |  Online Move In 
Rating:
4.0

We started in Knoxville at there location. Hoping to pick up our equipment there. Was called a few days before to say we had to pick up in Alcoa. And was promised a few extra days and extra mileage .. which after I got the paperwork there was no extra mileage and no extra days .. so to say I was disappointed is an understatement. Especially after having to drive 20-25 minutes from our home .

lisa H. 
Rating:
5.0

Everything was perfect!

Jennifer B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathy G. 
Rating:
5.0

Customer did not leave a comment.

Judy W. 
Rating:
5.0

N/a

Denney Z. 
Rating:
3.0

There was a leak in the storage part of the truck and some of my boxes got wet. Informed at drop off .

Ronda R. 
Rating:
5.0

Well pleased no negative comments

Terry B. 
Rating:
4.0

The cost was more than I thought it would be. The charge should be real time not automaticity a full day.

Laura M. 
Rating:
5.0

Ray was incredibly helpful and friendly to work with. This a a very well organized and operated U=Haul Center!

Sherrie R. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

Isaac H. 
Rating:
5.0

This was the final stage of our move from Jacksonville, FL to Franklin, NC. Uboxes arrived here as planned and the delivery to the house in the mountains went smoothly. The delivery driver, Jamie, did a fantastic job of placing them where I wanted. She kept in constant communication with me as to her arrival times. Also kudos to Joy in the Alcoa location for her part in getting the 6 Uboxes delivered to me. Fr

William L. 
Rating:
5.0

Customer did not leave a comment.

Casey Y. 
Rating:
5.0

The Crew at the Alcoa Hwy UHaul and Storage are Top Shelf!! I would not go anywhere else!!!!

ERIC D. 
Rating:
5.0

Customer did not leave a comment.

steve H. 
Rating:
5.0

Customer did not leave a comment.

Nathan W. 
Rating:
5.0

Nothing this site is excellent

Judy G. 
Rating:
5.0

Customer did not leave a comment.

Shawn M. 
Rating:
4.0

Lot surface is a bit rough in spots.

RAYMOND O. 
Rating:
5.0

So friendly and attentive. Glad I made the choice to do business with this location.

Juli M.  |  First Impressions 
Rating:
5.0

The Crew at the Alcoa Hwy UHaul are great to deal with!!!!

ERIC D. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT MICHAEL M. 
Rating:
5.0

Not a darn thing. Joe & John are superb!

Jeff S. 
Rating:
4.0

Staff extended ever possible curtiisy to me and being almost 80 years old it was greatly appreciated .

TED K.  |  First Impressions 
Rating:
5.0

The staff at Alcoa Uhaul are awesome! Everyone is so friendly and customer focused. Very knowledgeable and willing to provide input to help on my rental needs. I rented a 10 truck but when I picked it up noticed it did not have a ramp. John was very helpful and was able to change my rental to a 15 truck with no delays. Also rented a storage unit at this facility. Very well maintained and secure!

CHAD R.  |  Overall Experience 
Rating:
5.0

I rented a unit and I had a 26’ truck and car hauler to return. The guy on the lot was not helpful and acted like I was bothering him as he complained about being too busy. The only reason I’m giving a good rating is because of Ray. He went above and beyond. I had to switch units because the one I reserved was too small and there were trucks parked in the way of the new unit I rented. Ray made it happen and took care of everything I needed, while being professional the whole time.

LLOYD R.  |  First Impressions 
Rating:
5.0

Best storage unit I have ever rented. I will return for any storage needs I may have in the future.

roy b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kendall H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

patrick d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHAMBRIA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin H.  |  First Impressions 
Rating:
5.0

John and Joe are absolutely wonderful, helpful and professional. I can't say enough good about the staff. And the facility is secure, clean and easy to access. Prices are perfect. Definitely recommend.

ashleigh c.  |  First Impressions 
Rating:
5.0

Staff was very helpful and informative. Product availability, clean facility.

Chris B.  |  First Impressions 
Rating:
5.0

Friendly helpful staff

sandy b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GraceAnne R.  |  Overall Experience 
Rating:
5.0

Great customer service by office personnel. The hidden gem here is Charlotte (aka. Ms. Sissy). Her area of expertise is official greeter and maintaining cleanliness of the units. Sissy maintains these units with the same love and care as we would in our homes, always greets everyone with a great big smile and “How are you today?” and checks in on you during your visit(s) to your unit. Sissy loves her job and be assured you will be taken care of. The next time I have a storage unit need this location on Alcoa Road will be my first choice.

DEBORAH Q.  |  Overall Experience 
Rating:
4.0

I mean you have no contact with anyone and you are charged monthly; so yes everything was as I expected. I was suppose to get the first month free but was told at check out that if I chose to do business with them again they would consider giving me credit. Well if u have moved out of state and you are owed this, why would they need to consider giving you what you are owed. Oh well, customer service is no longer a thing.

Janice C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James S.  |  Overall Experience 
Rating:
5.0

By far one of the cleanest storage units I've seen very friendly staff very helpful

ESAM D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

missy r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JINA C.  |  First Impressions 
Rating:
5.0

All staff were very helpful and friendly. Closing my unit was so easy. Thanks for a excellent ecperience.

CAROL F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jane C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

katherine f.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Blaine M.  |  First Impressions 
Rating:
5.0

I dealt with the general manager John he was extremely friendly and very helpful

ESAM D.  |  First Impressions 
Rating:
5.0

My experience with this facility was way better than my expectations. I loved everything about it. I would have moved in to live in if I could have!! Thank you guys!

Fumiko K.  |  Overall Experience 
Rating:
5.0

I wish access to the storage rooms was available later or 24 hours. The staff was excellent and the facilities safe and secure.

BRIAN M.  |  Overall Experience 
Rating:
5.0

The manager at this location is very nice and very helpful!

Kristin G.  |  Overall Experience 
Rating:
4.0

I did have issues with the storage unit being changed to a different state. It was stressful, had to call multiple times to get it fixed, got shifted to different call centers. Finally, after 2 days of calling it was fixed to the correct location. Everything else was great. If I didn't have to call so much and be transferred so many times this would have been A excellent experience.

Dan H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JENNIFER G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEBORAH Q.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

carol d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMIE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gary r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHELLE H.  |  Overall Experience 
Rating:
5.0

Staff was friendly and helpful. Will use them again at the end of spring and recommending to others to use as well.

Andrew W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sandy b.  |  Online Move In 
Rating:
1.0

I will DEF use another UHaul location next time. Store Mgr.? Rude, condescending, VERY UNhelpful!

DIANA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHELLE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa N.  |  Overall Experience 
Rating:
5.0

We only had one issue and it was actually with another Tenant… this was for short term storage between professional school years we had to store from moving from one rental to another …. Thank you very much for helping us !!!

KIMBERLEY M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Joe L.  |  Online Move In 
Rating:
5.0

Wonderful stafr..

Louis R.  |  Overall Experience 
Rating:
3.0

I did not care for how much the storage rent increased after only being there a short while

Tracy T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRIS B.  |  Overall Experience 
Rating:
3.0

Price increases were ridiculous

HIS GROUND L.  |  Overall Experience 
Rating:
5.0

Great people

Michael F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRENDA D.  |  Overall Experience 
Rating:
5.0

All the Uhaul staff were very helpful and very nice.

William H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joann Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tonya N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANALISA V.  |  First Impressions 
Rating:
5.0

The only issue I had was the mapping wasn't great. Its a big place and our unit was hard to find. The staff is very friendly. Place is very nice and clean.

LEROY R.  |  Overall Experience 
Rating:
5.0

I had an emergency need for storage in the area, and I would recommend this facility to anyone. The staff was helpful and knowledgeable about storage as well as where I would find other amenities I needed at the time. The place is one of the cleanest, and well lit storage facilities I have seen!

WILLIAMDAVID C.  |  Overall Experience 
Rating:
5.0

Customer Service is excellent. Mr. Webber was very helpful. *****

KATHLEEN A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SANDRA G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

kristina h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tresha E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHANELL O.  |  Overall Experience 
Rating:
5.0

Awesome service ! Everyone is always friendly and helpful that’s why I will continue to go there.

Wayne W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rachel h.  |  Overall Experience 
Rating:
1.0

We were promised a first floor unit and were offered a unit up stairs that would have been very difficult to maneuver with multiple turns. Went to a different facility

Thomas D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Hayley F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Angie P.  |  Online Move In 
Rating:
5.0

The staff was so welcoming and pleasant ☺️

Katie H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

amanda s.  |  Overall Experience 
Rating:
5.0

The owner is great

ASHLEY L.  |  Overall Experience 
Rating:
5.0

The price was a little high to begin with and then the rates increased as well. I just wanted my stuff inside to avoid bugs and mice, but the cost difference was a lot and a little tough while trying to save after a really tough relocation down here.

Evanna D.  |  Overall Experience 
Rating:
5.0

Everyone and company are awesome

LORRIE O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

roy b.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Mickey W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Judith O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAN D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ASHLEY L.  |  First Impressions 
Rating:
5.0

Staff was extremely courteous and help.

Robin B.  |  First Impressions 
Rating:
5.0

The staff was customer oriented and very professional.

Robert B.  |  Overall Experience 
Rating:
1.0

I will give it A0A negative 0 but it doesn't go that low. I have been a customer of u-haul for over 20 years I've had storage units for over 10 I'm late one time because I had a vehicle issue that had to be repaired and I get harassed I have an employee to tell me to pay my effing bill on time I will never give you all one more dime of my money. This company is a joke they've gotten too big for their bridges and they need to be knocked down a peg or 2. And the manager John Webber when I told him what the problem was well Ma'am I don't think he really did that so basically the man stood there called me a liar. And don't worry I will be leaving reviews everywhere on the Internet that I can Facebook Instagram Yelp Google all of it. I tried to solve this dispute and I was called a liar so you can have your review and I'm glad that it stays.

Dawn M.  |  Overall Experience 
Rating:
5.0

Always consistently good service

katherine f.  |  First Impressions 
Rating:
5.0

John was a pleasure to work with

William W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christopher b.  |  First Impressions 
Rating:
5.0

Very east fast and friendly

KIMBERLY N.  |  First Impressions 
Rating:
5.0

I can’t thank them enough for working with me! If I need a storage unit again I will definitely come back to them!

Elizabeth S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GINGER C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LORRIE O.  |  First Impressions 
Rating:
5.0

Friendly and knowledgeable staff. Also, this locations offers everything.

jacqueline r.  |  Overall Experience 
Rating:
5.0

The gentleman that called to verify my checkout was great! I believe his name was John. There was some confusion (I thought I had checked out the month before, but I guess someone didn’t update my file). In any case, John was on it, and reimbursed that month immediately. Will definitely use again if/when needed.

Kelly g.  |  Overall Experience 
Rating:
5.0

Nice place. Helpful people

Jamie B.  |  First Impressions 
Rating:
5.0

One of the owners of this facility that helped me was fantastic

ROBERT G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sam H.  |  First Impressions 
Rating:
5.0

Will use again and recommend.

william h.  |  Overall Experience 
Rating:
5.0

I was happy with my experience with uhaul.

Pamela C.  |  Overall Experience 
Rating:
5.0

There was Curtis friendly and it was very clean I will recommend them to anybody if you need a storage pool u-haul truck get u-hau

Johnny S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Linda K.  |  First Impressions 
Rating:
5.0

Very pleased with the whole experience.

leslie p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHARLENE H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gabriella R.  |  First Impressions 
Rating:
5.0

I want to give a special thank you to Ms Sissy for her help in unloading my storage. She went above and beyond to help an old sick man

Fred G.  |  Overall Experience 
Rating:
5.0

Keep you’re rates the same and don't go up on price so often. No complaints other than that.

jonathan g.  |  Overall Experience 
Rating:
4.0

I did have bugs getting in regularly as well a I found a dead mouse this year. No trash can in the building to throw away simple trash. It seems someone was taking advantage of it so instead of looking at cameras to correct the perpetrator, they punished all of us! I was disappointed with corporate as when they emailed that they were charging my credit card, they refused to attach my invoice so I had to waste my time and John's staff time calling them to send the invoice to me! I tried to go on the website to get it one time. It was very difficult navigating through it to even find the invoice so I never tried again!

shawn l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jackie H.  |  First Impressions 
Rating:
5.0

I hope I never move again, but if I did I’d definitely use this facility again. The staff went above and beyond to help.

Bethanie W.  |  Overall Experience 
Rating:
5.0

Always super friendly and helpful. The facility is always clean and even by myself I have always felt very safe. I have yet to meet an employee there that does not go out of their way to help.

AMANDA S.  |  Overall Experience 
Rating:
5.0

We’re constantly renting storage units for our various motorcycle trips and this is by far, the most organized, cleanest and well lit facility that we’ve ever experienced in over 15yrs!

Matt G.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

DANIELLE R.  |  Overall Experience 
Rating:
5.0

Excellent service. Walked me through the process and showed me where my locker was and ladder was ready. Friendly staff. Would recommend to friends.

william h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lynda M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL A.  |  First Impressions 
Rating:
5.0

We have used this Uhaul on numerous occasions and everyone there goes above and beyond to be helpful! Thank You for Your Help.

Brenda H.  |  Overall Experience 
Rating:
5.0

Extremely nice people!!

DEBBIE S.  |  First Impressions 
Rating:
4.0

My only complaint was that my automatic payment came out on the afternoon of the 24th, and we were moved out in the morning of the 26th- (a day and a half after the month's payment was taken) and there was no refund (not even prorated) for our monthly amount. That is my only complaint.

ERIC B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BO H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sonia h.  |  Overall Experience 
Rating:
5.0

None

Judith O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sharon p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen B.  |  Overall Experience 
Rating:
5.0

Absolutely awesome experience. I ended up with three storage units at this location. I also dropped off and picked up equipment a few times. The entire staff was extremely friendly and helpful. Every part of the customer service side of the experience was very good. The only issue I had is that two my my units were on the second floor and there’s no elevator to take heavy items up and down. It worked out fine but I wasn’t really aware the units were on the second floor before getting there. Overall good experience though. I would recommend utilizing this facility.

Stephen B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Asia W.  |  Overall Experience 
Rating:
5.0

We frequently rent storage units for our m/c trips and this facility is the best we’ve ever found! Clean, bright lighting, latest technology for self check-in, friendly staff and an easy on-line account set-up. Also a huge selection of rental vehicles. The owner and management really take pride in their work!! Truly amazing!!!

Matt G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kurt J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFREY B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BLAINE C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID B.  |  Overall Experience 
Rating:
3.0

I closed my account two full weeks before my next due date. I was extremely disappointed that there was no prorated refund as they will be renting my unit again effectively getting double rent on it. Not at all fair

SHERI-LYN S.  |  Overall Experience 
Rating:
5.0

Owner and staff always professional, friendly and helpful. Convenient, full service location, too.

randy n.  |  Overall Experience 
Rating:
5.0

I will definitely use these storage facilities in the future.

angie z.  |  Overall Experience 
Rating:
5.0

We appreciated the young man who showed us how to use the alarm system, took us right to the door and answered our questions. The carts to help with move in were also nice! Very clean and well maintained!

Sandra C.  |  Online Move In 
Rating:
4.0

I just started, but so far so good

Tom W.  |  Online Move In 
Rating:
5.0

Very friendly and easy to work with. Highly recommend this facility.

micheal C.  |  Overall Experience 
Rating:
5.0

Im amazed for the quality of the place and storage. Its super secure n clean. The workers are little to moody but i guess its the weather.

Allan C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RUSSELL P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Imani U.  |  First Impressions 
Rating:
5.0

John went out of his way to make me happy when we had a gas and mileage related question. Anytime I've had any type of bump in the road John always finds a way to make it work and I appreciate that. It keeps me coming back

kimberli s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KENNETH W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Megan R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffery A.  |  Online Move In 
Rating:
5.0

During a transition of renovating our home we found ourselves in need of storage and Alcoa Hwy Haul has been fantastic. Charlotte makes sure that you have everything you need and that you understand everything that storage entails. You can tell that the employees are very happy where they work and it shows through their professionalism and pride. This facility is very clean and I felt very safe. Thank you!

AMANDA S.  |  First Impressions 
Rating:
5.0

Absolutely no worries. Security is the best and staff is very friendly, yet professional.

john a.  |  First Impressions 
Rating:
5.0

Staff was amazing and super nice. The facility is spotless and I very competitive price wise. So thankful you had a unit available!

AMANDA S.  |  First Impressions 
Rating:
5.0

Will continue to suggest and use facility and products.

JEREMIAH G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Debbie Jean F.  |  First Impressions 
Rating:
4.0

Had problems w/ the website on more than one occasion while yrying to pay the bill. Local office was great!

Sandra K.  |  Overall Experience 
Rating:
5.0

Employees were friendly and efficient, even after my nephew accidentally set the alarm off.

MICHELLE W.  |  First Impressions 
Rating:
5.0

I am so thankful for the helpful front desk, and the cart driver who are both extremely helpful. The place is so clean, organized and takes my worry away about storing stuff. The world is a better place because of this convenience! Thank you so much!!

Fumiko K.  |  First Impressions 
Rating:
4.0

Inside temp controlled storage for couple years. My ground-level unit had good access but glad I didn’t have to move up/down stairs. I thought price was high. Overall area well maintained, but upon move-out, I found many items had been dripped on from above leaving a sticky residue on items, as well as dirt, glitter, and small debris from unit above - nasty. Luckily residue is coming off wood furniture but some paper products ruined.

charles h.  |  Overall Experience 
Rating:
5.0

excellent customer service

CHARLES L.  |  Overall Experience 
Rating:
5.0

Great place for camper storage. The employees were friendly and helpful

Thomas M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MEGHAN P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Moya M.  |  Online Move In 
Rating:
5.0

Its very clean and all the guys are very helpful and friendly and the owner is a wonderful and down to earth guy. Would recommend this place to anyone. Have used this place a few times. Thanks everyone for helping me and my family.

Sherry D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CATHERINE M.  |  Overall Experience 
Rating:
5.0

Helpful and friendly staff! If I ever need another storage unit I will be back! But in the meantime, I will continue to rent my uhauls from here!

Savannah C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phyllis G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

korey g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kristina h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen H.  |  Overall Experience 
Rating:
5.0

Staff super nice and helpful. Access after business hours is great

CRYSTAL P.  |  First Impressions 
Rating:
5.0

We were in the RV storage section and were well pleased with the facility and management. The reason we left was to move to an enclosed barn we built for the motorhome.

James M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen H.  |  First Impressions 
Rating:
1.0

I rented spot for 2-3 days,but I paid for a month, your employee put my credit card to auto pay,and U Haul charge me 3 months, I don't know why,this is robbery.

Farrukh A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dean G.  |  Overall Experience 
Rating:
4.0

Hi, everything was great, except that I don't remember being told about needing to enter my code to get into the building, even when the sliding doors are automatically opening. So, when I moved in, I set off the alarm which was embarrassing and got told off by security.

Rosemarie M.  |  Online Move In 
Rating:
5.0

I had an Excellent experience at U-Haul Storage. John and his staff were always pleasant, professional and attentive to any request or services that I needed. I would not be leaving other than the fact that the company I work for has negotiated a national contract and I had no choice. Thank You for the excellent service over all the years!!

MICHAEL B.  |  Overall Experience 
Rating:
5.0

I had this unit for 5 years. The hours of availability were great and the staff was great. The climate controlled storage was great for my needs in storing a lot of household items after my father had passed away. I highly recommend this facility.

Donald R.  |  Overall Experience 
Rating:
4.0

Minor suggestion. Would be helpful to have a sign at the storage area office to go to the main office. When they joke it's happened before where people wait at the storage location, can't be completely obvious.

CHARLES C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryson J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Victoria H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jon S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna F.  |  Overall Experience 
Rating:
5.0

Everything was better than expected. I have had bad experiences from rental establishments, but the fellas at this location made up for any bad experiences had by me. From the truck rental to the storage locker, I am very pleased.

John B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glenda T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

RONNIE F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathi M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phyllis G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edmond R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jon S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roderick W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberlee N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew B.  |  Online Move In 
Rating:
2.0

When I’ve paid $150-65/month for years and my debit card that I set up for auto pay expires and I’m not aware, and I get charged a $30 overcharge, I’m not happy. After that when I went in to discuss issue that I wasn’t aware here’s my new card I was told overcharge would be refunded, and it wasn’t. Overpriced and arrogance, as if I needed your service. That’s how I was treated. No I won’t recommend you to anyone.

ROBERT P.  |  Overall Experience 
Rating:
1.0

The man at the desk was very rude to me and he took and rented me a storage unit supposed to been 5x10 which had a pool in the middle of it which made it a 3x8 I had to get rid of most of my stuff because I had no place to put it and I will not use this U-Haul storage facility again this man again was very rude and he belittle to me and he took and told me that was the only storage unit they have available and that was enough to put a mop a broom and maybe a few rakes and shovels in maybe a lawn mower but I have used this unit the storage unit a lot of times I have used U-Haul for my moving needs always but I will not use this U-Haul in Alcoa again or their storage facilities again I did not have to be treated that way I felt like his imposition

GLENDA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JONATHAN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRITTANY k.  |  Overall Experience 
Rating:
5.0

I had reserved climate controlled units and when I arrived none were available but I was told air is circulated through the building where my units are. One employee was cranky but eventually became more friendly. The rest of the staff was amazing

Kim T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

deloris d.  |  Overall Experience 
Rating:
5.0

They were great

DESDNIE H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven S.  |  First Impressions 
Rating:
1.0

All moving helps was horrible, product was not ready when I needed it. When I got a storage unit I was assigned 3 different ones initially being assigned units that other people already had.

Mariann G.  |  Online Move In 
Rating:
5.0

Everything was perfect!

Megan R.  |  First Impressions 
Rating:
5.0

Very clean and employees were very nice. I also liked the recycling place to put items that others can take and use.

CONNIE M.  |  Overall Experience 
Rating:
3.0

It was a bit more complicated than I imagined, but the unit was larger than I thought, which was great.

JUSTIN M.  |  First Impressions 
Rating:
5.0

After renting a storage unit for the past four years, we no longer needed it. I typed a short letter to the manager informing him that our unit was cleaned out and I would not longer need it. Your employee looked at the letter and dropped it in the trash, no thank you, no acknowledgement, no nothing, Teach your employees some manners.

Ronald M.  |  Overall Experience 
Rating:
5.0

Awesome place

RICHARD B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDREW S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

HARVEY G.  |  Overall Experience 
Rating:
5.0

Great customer service.

Ernesto J.  |  First Impressions 
Rating:
4.0

Excellent facility and well maintained. Only rated 4 Star because the U-Haul computer access system and billing system was often screwed up. Would still recommend U-Haul to others and have.

GARY S.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful and went out of their way to help us.

REBECCA Q.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KENNETH W.  |  First Impressions 
Rating:
5.0

You have the best staff working for you professional always always ready to help if you need anything

timothy r.  |  Overall Experience 
Rating:
5.0

Went above and beyond my expectations. Super friendly helpful and clean and safe. Love this place for storage.

Christine r.  |  Overall Experience 
Rating:
3.0

Storage was great. My flight to VA was cancelled. By the time I returned to VA. I had already missed my reservation time. Uhaul was gracious enough to rent me a 15 ft truck. This truck was too small for me to remove my remaining items. This required a third plane ticket to VA and rental of a third truck. This added about $1200 Tony moving expense.

Kenneth C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lilly D.  |  Overall Experience 
Rating:
5.0

The staff is amazing, and the storage area is very clean

Megan C.  |  Overall Experience 
Rating:
2.0

I reserved two large storage units. When I got there they told me they only had one unit available. Why did I reserve it?

Kenneth C.  |  First Impressions 
Rating:
4.0

The only problem I had was getting heavy storage stuff downstairs. Other wise it's a great place.

Elizabeth C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JENNA W.  |  First Impressions 
Rating:
5.0

Very accommodating and reasonable

WILLIAM C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Onyx B.  |  First Impressions 
Rating:
5.0

Nice folks

phil b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jackie B.  |  First Impressions 
Rating:
2.0

The staff and facility were top notch. The only issue I had which is what caused the rating to be low was the Setup of the storage facility. I rented one of the biggest units they had in climate control and it was on the top floor. Looking around it seemed like all the large units were upstairs and the small closet units were on the first floor. Seemed completely opposite of what you’d expect which made for a really long and tiring moving experience because of the ten stairs that had to be climbed with every load. That flaw in design is what really makes this storage unit rental questionable, because the staff was extremely friendly and the facility was super clean and well lit. A+++ for the staff and cleanliness, D for the storage unit design and practicality.

Ryan F.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

christina l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

william r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frances B.  |  Overall Experience 
Rating:
5.0

Really helpful and friendly staff

Edmond R.  |  First Impressions 
Rating:
3.0

Bit expensive and they don’t want to work with you even after having the unit for 24+ months.

steven n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BETTY Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George M.  |  First Impressions 
Rating:
5.0

John was at another facility years ago when I lived near that store. His employees were always friendly knowledgeable and the atmosphere good. Since he left that store wasn’t the same (still ok but not the same atmosphere ). Now I’m close to another location (all corporate stores) and it’s not like his was either. When I put storage in Alcoa I saw he was there. Every employee was friendly and the same atmosphere as 15 years ago. Great job John and team!!

jonathan b.  |  First Impressions 
Rating:
5.0

This location was always very clean and well maintained. The office staff were generally nice. This is a safe place to store your belongings.

Susan W.  |  Overall Experience 
Rating:
5.0

The guy at the front desk (can’t remember his name) was very friendly and accommodating! He only had a small unit available but our things wouldn’t fit from the trailer we had rented so he gave us two! Being from California and moving to TN, I wasn’t sure what to expect from the people but was overwhelmed by the kindness and hospitality. Someone saw us struggling with a recliner and offered to help get it in the upstairs unit…..LOVE southern hospitality….don’t know why I stayed in California as long as I did. I feel at home here and this was my first experience. Thank you UHAUL!!

David D.  |  Overall Experience 
Rating:
5.0

Easy to rent and convenient location friendly staff

Rebecca L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rachel h.  |  First Impressions 
Rating:
4.0

I am rating this so that your emails will go away. The experience was fine but your email barrage is ridiculous.

Jerry G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sonia h.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Elizabeth S.  |  First Impressions 
Rating:
5.0

I had a very great experience. It was easy to reserve a unit and fill out paperwork when I arrived. The staff was great!

Alice H.  |  First Impressions 
Rating:
5.0

Great experience all around. Rented truck from Leesburg Fl and that was PERFECT! Drove to Alcoa, perfect. Super experience. Easy to load !

HARVEY G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

PETER K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chelli L.  |  Overall Experience 
Rating:
5.0

Always extremely clean and the staff are wonderful!!!

SUE W.  |  First Impressions 
Rating:
5.0

Your Sunday Staff is Top Notch.

timothy r.  |  First Impressions 
Rating:
5.0

The guy who help me very accommodating and helpful

Malinda L.  |  First Impressions 
Rating:
5.0

Staff always helpful, well-maintained facility. No issues in the 6 years we used storage unit. Great people!

Donna R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kay W.  |  Overall Experience 
Rating:
5.0

Been a customer for a long time and will continue to recommend to others.

william r.  |  First Impressions 
Rating:
5.0

Very secure, very efficient and great inventory

Joe G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dolores B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William C.  |  Overall Experience 
Rating:
5.0

Ya'll should teach customer service skills!!!! Great folks doing a great job and smiling the whole time

Monica B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carlton m.  |  First Impressions 
Rating:
5.0

Convenient, clean, cost effective, just why I keep coming back to U-Haul for my moving and storage needs.

Mark S S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josh L.  |  Overall Experience 
Rating:
5.0

Very nice storage facility. Staff was always helpful and nice. I will use this Uhaul again if the need arises.

DEBORAH D.  |  Overall Experience 
Rating:
5.0

Reliable staff and really great service. Will recommend to my friends.

Daniel C.  |  First Impressions 
Rating:
4.0

The only down side to using this particular facility is they don’t have 24 hour access. Other than that the facility is wonderful as well as the staff

jami a.  |  Overall Experience 
Rating:
5.0

Staff very friendly and professional. Always very well lit buildings. I left my things in my unit for over 1 year and they came out the same way they were put in. No damage done. Would recommend to a friend.

Diane P.  |  Overall Experience 
Rating:
5.0

The staff was very helpful.

WILLIAM C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSEPH H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly F.  |  Overall Experience 
Rating:
4.0

Lights are motion sensors. I am short. They would go out spooky and made me feel scared when th Er e alone. No light in unit. Only in hallway.

Martha W.  |  Overall Experience 
Rating:
5.0

Raymond was awesome! He took time with us to show us our different options for storage and was very helpful and polite. All the staff was helpful! Even the fellow that showed us the procedures to get into our unit. It was really a great experience! Thank you so much!

Syldia S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bob H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kay W.  |  First Impressions 
Rating:
5.0

Completely satisfied! Excellent facility and kind staff!

Jennifer M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

steve c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAMELA C.  |  Overall Experience 
Rating:
5.0

John went above & beyond to help my family with life's ever changing challenges & time constraints. I would totally recommend Uhaul at Alcoa Tennessee with full assurance of safety & convienent storage needs. Thank you a million times John. Regards, Wendi & Noel

Wendi V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer R.  |  Overall Experience 
Rating:
2.0

Tge truck rental was not a good experience I would like to speak someone at the corporate level about thus.

dana b.  |  Overall Experience 
Rating:
3.0

Would have been nice to get at least part of the money back from where I didn’t use but 2 days in the next month that cost me 57 dollars

Johnathan W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

vladimer i.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Todd R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kristina h.  |  Overall Experience 
Rating:
4.0

My only negative experience with this storage facility is they moved my storage until while it was full of items. I receive an email before hand letting me know what was happening and I did not need to do anything. The next time I went over to the unit, I found things in disarray. A mirror had fallen, bins were tipped over, etc. Nothing was broke, but scratches to some fallen frames were noted, keepsakes in the bind had shifted, wrinkling things. Not happy about that. Other than the one incident, everything else was good. In addition, when asking your questions on this feedback form, I would rather see ratings from say 1-5 instead of yes/no. In some cases I would have rated 3 or 4 letting you know it was not up to par. Instead, I answered yes because I didn't want to say no.

Danny J.  |  Overall Experience 
Rating:
5.0

When I had to put my college things in storage quickly due to the COVID-19 pandemic, I managed to get the last 5x5 interior storage room and I understand why. The storage facility is super clean, the staff is incredibly friendly and helpful, and it had great security procedures and precautions. I definitely felt safe leaving my things behind in another state for 5 months.

brianna b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAN P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott L.  |  Overall Experience 
Rating:
5.0

Great for storing our daughter's college dorm room stuff over the summer!

laurie G.  |  Overall Experience 
Rating:
5.0

I’m a student at UT and come here every time I need to store anything! Everyone has been so nice and very helpful. The facility is nice, clean and easily accessible whenever I would need to get something.

Jenna L.  |  Overall Experience 
Rating:
5.0

John was very friendly

Greg B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexandria S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

madolyn f.  |  First Impressions 
Rating:
5.0

Our entire experience with U-Haul was great. The staff was very helpful and courteous. The facility was well lit and clean. The only negative we experienced was a unit near ours that smelled like one hundred cat litter boxes. It wasn't the fault of the facility. It was just a customer probably storing some furniture that their cats had peed on. Really gross.

Patricia H.  |  Overall Experience 
Rating:
5.0

Guys were very helpful and friendly.

sheree K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jordan H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carolyn N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carla W.  |  First Impressions 
Rating:
5.0

This location is great. The units are clean and secure. Staff were always helpful and friendly. I recommend them if you live in the Alcoa/Louisville are.

conchita b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherri L.  |  Overall Experience 
Rating:
5.0

Hoping to use again when we get another camper

Beverly L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gene C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TOM C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natasha B.  |  Overall Experience 
Rating:
5.0

We really appreciated the quality and service that were available at this storage site. It was wonderful to have my RV in covered storage and have access to electricity to keep the battery charged and when necessary for other uses. This is a really great facility and is well maintained and secure.

PETER L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert C.  |  First Impressions 
Rating:
5.0

Excellent friendly staff and service.

dwayne s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeremy H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BETSEY H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nenocshka H.  |  Overall Experience 
Rating:
5.0

Everyone was friendly and helpful.

Kelli R.  |  First Impressions 
Rating:
4.0

Everything was great. Please cancel my storage facility rental. I have removed everything. Thank you!

Fred H.  |  Overall Experience 
Rating:
5.0

I rented a unit for about 17 months at this location. Making payment each month was fast and easy. Getting to my unit anytime I needed to was always available. VERY clean!!!

Casey G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

margaret m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sally L.  |  First Impressions 
Rating:
5.0

I highly recommend this storage facility people are very nice and everything looks very clean

Marie Z.  |  Overall Experience 
Rating:
5.0

Very nice experience! Thank you!

suzanne h.  |  Overall Experience 
Rating:
5.0

Great service, convenient location. Thank you.

William C.  |  Overall Experience 
Rating:
5.0

The entire staff was professional in every regard

Mark W.  |  Overall Experience 
Rating:
5.0

I am very thankful and pleased for my time at the Alcoa u-haul! They always answered questions and the facilities were always clean!

allyson h.  |  Overall Experience 
Rating:
4.0

Before hand I called and made a reservation. When I arrived there was no record. Other than that experience was great.

Stephen H.  |  Overall Experience 
Rating:
5.0

Excellent self reservation & check-in process, clean facility, appreciate the supplied carts for transferring items to unit, overall extremely happy so far!

Jonathan D.  |  Online Move In 
Rating:
5.0

Facility has very efficient and helpful staff and is well maintained.

RONDA P.  |  Overall Experience 
Rating:
5.0

Had a wonderful experience and heated as well

Mindi W.  |  First Impressions 
Rating:
4.0

Helped planning for moving from our POD

katherine f.  |  First Impressions 
Rating:
5.0

Wonderful facility and very friendly staff.

John H.  |  Overall Experience 
Rating:
5.0

The U-Haul on Alcoa Hwy is top notch. They take renting trucks, storage units and shipping supplies to the highest level. The pride of the employee is apparent in every detail.

tammy h.  |  Overall Experience 
Rating:
5.0

U-Haul is doing excellent job accommodating all of my needs. The employees are highly professional and nice. I am very thankful for their help.

Zoya G.  |  First Impressions 
Rating:
5.0

The staff was friendly and my unit was perfect!

monica l.  |  Overall Experience 
Rating:
5.0

The 3 gentleman that were there were awesome!! Best service I’ve had from anywhere in a long time!

bernice s.  |  First Impressions 
Rating:
5.0

Very helpful and friendly employees.

Jeff P.  |  First Impressions 
Rating:
2.0

they changed the power availability but did not notify anyone which caused expensive battery issues and loss of food in the fridge this was a few years ago Office staff are rude and unwilling to help

TRACIE D.  |  Overall Experience 
Rating:
5.0

Professional service.

Frank E.  |  First Impressions 
Rating:
5.0

Friendly, knowledgeable, professional.

Roger M.  |  First Impressions 
Rating:
5.0

Best place in maryville to have a storage unit. The staff was also very nice all the time.

Elizabeth C.  |  Overall Experience 
Rating:
5.0

There are no words to describe how great our experience has been. We are blown away by the kindness and most of all service that we have received from U-haul Moving and Storage of Alcoa Hwy Thank You!

Neil S.  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff, facility was clean and well maintained.

leigh j.  |  Overall Experience 
Rating:
5.0

Very satisfied

henry y.  |  Overall Experience 
Rating:
5.0

The service was excellent and the people there where gteat starting from the front desk to the ladies that i had contact with. Thank you guys

Janice M.  |  First Impressions 
Rating:
5.0

great facility

JOE J.  |  Overall Experience 
Rating:
5.0

Good value. Hard to get out on Alcoa Hwy. Entrance is deceiving, need to turn in on service road before you actually reach facility.

Jeff C.  |  Overall Experience 
Rating:
5.0

Great customer experience... all details were explained and process was easy to move into my storage unit

Robert T.  |  First Impressions 
Rating:
1.0

Unit 2037 leaked. Several boxes wet and had to be replaced. Manager did give me boxes. Was given a paper to contact you about damages. Was also told no insurance purchased nothing will be done.

Jeanetta M.  |  Overall Experience 
Rating:
3.0

It was an expensive decision.

Pamela H.  |  Overall Experience 
Rating:
5.0

Everyone was very nice and helpful.

KELLY T.  |  Overall Experience 
Rating:
5.0

This is the best Uhaul location I have ever used. Great owner and management.

Wesley O.  |  Overall Experience 
Rating:
5.0

No only excellent but very reasonably priced

RICKY B.  |  Overall Experience 
Rating:
5.0

The staff at both locations were tremendously helpful!

traci j.  |  Overall Experience 
Rating:
5.0

Cannot say enough about how easy these guys were to work with. My unit was set up and I was moving in...under 10 min. Same moving out. Super easy.

dennis s.  |  Overall Experience 
Rating:
4.0

An awesome experience!

paul h.  |  Overall Experience 
Rating:
5.0

Good storage facility. Always clean, never saw any evidence of bugs or rodents. Because of the open top some items did collect dust but we should have put sheets or plastic over them.

DANNY A.  |  Overall Experience 
Rating:
5.0

Great customer service and knowledgeable staff!

janet t.  |  First Impressions 
Rating:
5.0

Great facility

joseph v.  |  First Impressions 
Rating:
5.0

I've recommended service to others. No real criticisms. Staff friendly and helpful.

deb c.  |  Overall Experience 
Rating:
5.0

They worked with me thru it all, very like able people and Friendly . Thanks for your help.

debbie b.  |  Overall Experience 
Rating:
4.0

renting was easy and I was pleased with all services.

Ann C.  |  Overall Experience 
Rating:
5.0

They were timely and very professional.

regina k.  |  Overall Experience 
Rating:
5.0

Great experience. Staff very friendly and kept me informed of status of U-Haul boxes from the moment they arrived in TN, to the moment they were ready to go back to the facility.

michelle l.  |  Overall Experience 
Rating:
5.0

I was an RV Storage customer for several years and I was always treated with professional respect. I can very willingly recommend this facility to friends, family and other acquaintances.

BILL R.  |  Overall Experience 
Rating:
5.0

Quick service, got it right the first time.

randall p.  |  First Impressions 
Rating:
5.0

Aaryn was amazing - she was helpful, knowledgeable and communicated throughout the whole drop off / pick up process!

jenipher b.  |  Overall Experience 
Rating:
5.0

Great Service!

Rachel R.  |  Overall Experience 
Rating:
5.0

The staff was excellent

DAVID H.  |  Overall Experience 
Rating:
5.0

Pleased with the service. Ms. Eunice was very helpful, friendly and professional. When needed I will use this service again.l

JUDITH S.  |  Overall Experience 
Rating:
5.0

The friendly staff made the process very easy

Christa G.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful

Jonathan S.  |  First Impressions 
Rating:
5.0

Very nice place

sandy j.  |  Overall Experience 
Rating:
5.0

Great communication. On time. Fair price.

ABEL R.  |  Overall Experience 
Rating:
1.0

the unit leaked. Our household goods were ruined with no responsibility from the place we trusted. If we could give zero stars we would. Trust me- go somewhere else!!!

Susan C.  |  Overall Experience 
Rating:
5.0

Very Fast And Made Sure I Got The Right Unit For My Needs.

Austin L.  |  First Impressions 
Rating:
5.0

I continue to use this facility and couldn’t be more pleased.

MARK M.  |  Overall Experience 
Rating:
5.0

Nothing else to say, was happy to have had U-Haul

bernadette f.  |  Overall Experience 
Rating:
5.0

Thank you!

shirlee r.  |  Overall Experience 
Rating:
5.0

John was fantastic, he was helpful, professional and courteous.

sidney m.  |  Overall Experience 
Rating:
5.0

Worked great for me during our move to the area.

Glen C.  |  Overall Experience 
Rating:
5.0

Great experience.

barbara s.  |  Overall Experience 
Rating:
5.0

Fantastic service!

Sharon H.  |  Overall Experience 
Rating:
5.0

Very kind and courteous.

Deborah w.  |  First Impressions 
Rating:
5.0

The GM John has always been incredibly helpful and professional over the three years I was a customer. Top notch.

TED P.  |  Overall Experience 
Rating:
4.0

Fair price and adequate space.

Pamela H.  |  First Impressions 
Rating:
5.0

Staff always very helpful. Storage facility always clean and convenient to get too. Rental vehicles always clean and easy to manage. Thank you!

vicki g.  |  Overall Experience 
Rating:
5.0

Very good facility. Will use them again if needed.

Michael B.  |  Overall Experience 
Rating:
5.0

The storage box is wonderful.

lisa h.  |  Overall Experience 
Rating:
5.0

I had our U-pod delivered, so I didn't see any facilities, but the deliveries and pick ups went very well. The drivers were both fabulous! Office manager at starting point, not so much.

Denyse V.  |  Overall Experience 
Rating:
5.0

Great prompt and friendly service. This is probably the best experience I have had with any moving truck company. I will be back again if I ever need their services.

Matt B.  |  Overall Experience 
Rating:
5.0

I did not visit the facility, but the staff and equipment were how I rated. You staff Eunice and Aaryn were very professional, prompt and efficient. Thank you!

Rebecca G.  |  Overall Experience 
Rating:
5.0

Very nice and quick. I highly recommend them. The prices aren't bad at all either.

Ashley G.  |  Overall Experience 
Rating:
5.0

All the folks were great

DAVID AND SUSAN R.  |  Overall Experience 
Rating:
5.0

Great place to deal with! The free month with the truck rental is a great option!

Cheryl W.  |  Overall Experience 
Rating:
5.0

Although I did not visit the storage facility; our belongings arrived clean and in excellent condition! Thank-you Eunice for coordinating the move of our U-Boxes from Hendersonville to Alcoa!

Marty K.  |  Overall Experience 
Rating:
5.0

The service was great from pickup to drop off. Eunice was awesome being able to deliver and pickup my box within 3hrs. I would highly consider this service agian.

Eric T.  |  Overall Experience 
Rating:
5.0

I did not go to the facility. U-box was delivered to my home. Staff was very good at keeping me informed of status of the delivery and pick up.

LINDA J.  |  Overall Experience 
Rating:
3.0

Moved here from DC area. Check in with Rich and Joe was great. Then, no 24/7 access (paid for it). The manager consistently pointed towards me (the paying guest) as the reason why it wasn't working.

Tyrik S.  |  Overall Experience 
Rating:
5.0

I did not visit the facility but the two women who delivered and retrieved the containers were great. Thanks so much for the service. Mary Childress

mary c.  |  Overall Experience 
Rating:
5.0

I was very satisfied and would recommend.

donna a.  |  Overall Experience 
Rating:
5.0

They did a great job of delivering and picking up u boxes

Mary S.  |  Overall Experience 
Rating:
1.0

The driver hired by this U-Haul was over 4 hours later than scheduled. Her excuse was that “time got away from her”. I called the manager and he told me he’d look into it but never called me back.

angela p.  |  Overall Experience 
Rating:
4.0

I only gave a NO on maintainence because of the leaks in the roof (RV storage) that caused constant streaks on my motorhome. Other than that it was great. I wouldnt want to keep it any other place.

JAMES B.  |  Overall Experience 
Rating:
5.0

I did not go by the storage facility, however, when my belongings were delivered, there was absolutely no evidence of damage or infestation from animals/bugs/ etc. Would absolutely reccomend!

Gaye C.  |  Overall Experience 
Rating:
5.0

Rental van was clean and well maintained. Storage unit clean and ready for my use. Boxes and tape excellent. Staff informative. Helpful. And kind.

Martha W.  |  Reservation 
Rating:
5.0

Eunice our delivery driver was great.

PAUL I.  |  Overall Experience 
Rating:
4.0

The staff was extremely helpful and courteous.

NICK R.  |  Overall Experience 
Rating:
5.0

Eunice is awesome, friendly, helpful, and accommodating with my U-Box delivery needs.

Alan P.  |  Overall Experience 
Rating:
5.0

Go out of my way to use this u-haul location when needed. Staff is great, all of them. Even when there is a glitch they always go above and beyond to make it right. Superb customer service.

PATRICIA R.  |  Overall Experience 
Rating:
5.0

The staff was very friendly and helpful, will definitely use this location again.

KELLY N.  |  Overall Experience 
Rating:
5.0

Everybody that I spoke with was friendly and helpful

Robert C.  |  Overall Experience 
Rating:
5.0

Number 1 in rentals and storage.

RUDY V.  |  Overall Experience 
Rating:
5.0

Staff very helpful

Angela M.  |  Overall Experience 
Rating:
5.0

Eunice was excellent. She would stay in constant contact to ensure best Customer Service. She arrived on time even when I was a late. She made the experience easy.

tonya j.  |  Overall Experience 
Rating:
5.0

Perfect delivery time, very flexible and helpful. Overall great customer service. Would definitely recommend and use again!

BRYAN R.  |  Overall Experience 
Rating:
5.0

Eunice was nice!

jiyoon l.  |  Overall Experience 
Rating:
3.0

I think $150/mo. for a storage unit is too high. For that price it should've been air conditioned (especially in 90 degree weather) and not just heated for the winter months.

William H.  |  Overall Experience 
Rating:
5.0

Good service

EMORY F.  |  Reservation 
Rating:
5.0

Thank you all.

roxanne l.  |  Overall Experience 
Rating:
3.0

My mom paid for it over the phone so when I get there they made me pay for it plus buy a lock. I'm a college student with very little money!

dillion C.  |  Reservation 
Rating:
5.0

Really enjoyed the staff friendly and informative

BECKY P.  |  Overall Experience 
Rating:
5.0

Just outstanding I'll be back and I'll tell my friends. Thank you for your service to the community in the time of need. God bless you all.

CHARLES H.  |  Overall Experience 
Rating:
4.0

As always everything was great

GENE B.  |  Overall Experience 
Rating:
1.0

Horrible.

jesse l.  |  Overall Experience 
Rating:
5.0

Very helpful staff

scott j.  |  Overall Experience 
Rating:
5.0

Thank you

GARY R.  |  Overall Experience 
Rating:
3.0

Checked out of our storage June 23 and was paid up until July 6 and asked if we could get any compensation and was told no. Not happy with that.

Amy W.  |  Overall Experience 
Rating:
4.0

Not a fan of regular price hikes. But everything else was great.

CODY M.  |  Overall Experience 
Rating:
5.0

Great Staff and very helpful

Ronald W.  |  Overall Experience 
Rating:
1.0

I've always used U haul. I WON'T ever again! there was a bed set that was left (freebie section) and it had been bugs... VISIBLE!! I told manager and he said it would be removed... Its been weeks stil

melissa k.  |  Overall Experience 
Rating:
5.0

I did not go to storage facility. Containers were stored there till they were delivered.

Bonnie H.  |  Overall Experience 
Rating:
5.0

Our experience with this facility and the staff were first rate. The facility was well maintained and the staff was always helpful and courteous. We would highly recommend this facility.

robert m.  |  Overall Experience 
Rating:
5.0

Very knowledgeable and pleasant staff!

lee r.  |  Overall Experience 
Rating:
5.0

I loved this method of relocating and I think UHaul by far was more personable and actually cared about the customer than any other company that I talked to

Raquel M.  |  Overall Experience 
Rating:
5.0

I enjoyed working with John and the u-haul crew. They were excellent. Sincerely, Bill Landry

Bill L.  |  Overall Experience 
Rating:
3.0

My car was driven onto the tow ramp by a U-Haul employee when I got to my destination my car under neath fender was stuck on your device and ripped the underneath of my car.

jalen p.  |  Overall Experience 
Rating:
5.0

I've used this particular location several times. It's always been a pleasant experience.

CYNTHIA W.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

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  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

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