Customer Reviews for U-Haul Moving & Storage of Akron

5,811 reviews

1570 V Odom Blvd   Akron, OH 44320
(I-77 off exit 130, Beside Van Devere)

(330) 869-0837

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(330) 869-0837

1570 V Odom Blvd
Akron, OH 44320
(I-77 off exit 130, Beside Van Devere)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

it os hard for the people behind the desk to see you the racks are so tall!

Janine patterson 
Rating:
5.0

Easy check in and return! Cargo Van was new and very clean! Customer service was excellent!

Nancy Copeland 
Rating:
4.0

Truck smelled like an ashtray, was filthy inside the cab, damp and muddy inside the box. This is the second time in a year then U-Haul rental truck had the check engine light on. Fortunately, it got the job done.

Kevin Fink 
Rating:
5.0

Customer did not leave a comment.

LATRELLE WILLIAMS  |  Overall Experience 
Rating:
2.0

My lights are not working after I had wiring done

PAMELA KILGORE 
Rating:
5.0

Customer did not leave a comment.

ronald lemasters 
Rating:
5.0

Customer did not leave a comment.

Lottie Heston 
Rating:
4.0

Honestly the worst part of the experience was the app. I had to go inside to pick up the truck when the app did not work at all to do the automatic pickup. For the drop off I ended up using the mobile site because the u haul app on android would not work and it was after hours so I needed to do it that way.

Heath Harris 
Rating:
5.0

Customer did not leave a comment.

NARAVAHN PHOTHIRATH 
Rating:
3.0

The person didn't even know how to connect the trailer... I had to stop in the parking lot next door and fix it after I was told "You good". I'm pretty sure my race had something to do with it, like I was being sabotaged.

Charles Graham 
Rating:
4.0

Customer did not leave a comment.

Elisebeth Banks 
Rating:
5.0

Cargo van was great and handled with ease! I loved the ease of pickup and return! Van was newer and I enjoyed the experience of driving it!

Nancy Copeland 
Rating:
5.0

Customer did not leave a comment.

Andre Blaylock 
Rating:
4.0

Listen to your vehicles..."Oil Change Required!"

Amber Dickson 
Rating:
4.0

My uhaul 🚛 trucks' left door hand just need to be oiled. It was very hard opening and closing my left door my tires was all muddy before I got into the truck 🚒 when I inspected the vehicle the truck. That was trash inside the truck when I inspected the cleanliness.

Talecher Love 
Rating:
3.0

There was a nest in my unit. My sealing was torn.

NIA ALBERTS  |  Overall Experience 
Rating:
2.0

Have more respect and care for what others are going through. Lady called me at 7 In morning rude and disrespectful

Georgianna Howes 
Rating:
5.0

Customer did not leave a comment.

Kylie Begue 
Rating:
5.0

Everything was good just no dolly or rope in uhaul s nomore but we worked it out

Tracy Bass 
Rating:
3.0

Customer did not leave a comment.

Kimberly Jones 
Rating:
2.0

I filtered the storage search for outdoor units only and the search results showed indoor units. I assumed it would only show me outdoor units but gave me options for indoor which I didn’t notice until I got to the storage facility. There weren’t any outdoor units available at this location. Indoor units shouldn’t have shown in the results in the first place. When I arrived the staff member looked annoyed I was even there asking. Had me feeling like I was the bad guy for asking to switch to an outdoors unit. It came off rude and had me feeling really uncomfortable.

Kyle Berlin  |  Online Move In 
Rating:
5.0

Tierra was amazing quick drop off processs couldn’t have went any smoother after an exhausting move Thank You!!!!

LaToya Fields 
Rating:
1.0

First of all the computers were down and been waiting 30 mins and gas wasn't full but when I return the truck I full the tank up because I'm a nice person but I went over 20 miles which 6 more miles they charged me for 6 more miles when I waited 30 mins because computer down and I dropped truck off in full gas tank when I left only close to full and I don't get a discount for the 6 miles? Won't be going back there again ever. Disappointed.

Cheri Rice 
Rating:
3.0

Customer did not leave a comment.

Nicole Newnham 
Rating:
3.0

The truck was old; the exhaust rattled, and the "check engine" light was on. All of which did not fill me with confidence.

Neil Taylor 
Rating:
3.0

My presence was clearly an interruption and it was awkward standing there waiting for one of the two people to eventually assist me.

Luke Levesque 
Rating:
5.0

The young lady that helped me when I picked up my rental was a breath of fresh air.. she was super nice extremely helpful and an all around very nice person. She is the reason I reserved another rental for this upcoming weekend

Ed Tenney 
Rating:
1.0

Lazy people, also charged me extra 500$ for absolutely nothing. Now I’m dealing with that bullshit because your employees suck and want to take money from people.

Wayne Anielski 
Rating:
2.0

Customer did not leave a comment.

SHANAE BINGHAM  |  First Impressions 
Rating:
4.0

Customer service and the way uhaul works is very poor 😐 I would recommend seeking any other means than uhaul

Jeffery Fletcher 
Rating:
5.0

Great

juana stone 
Rating:
5.0

Rich and Tierra were especially great!

paul ockene  |  First Impressions 
Rating:
3.0

The staff was outstanding. I really appreciate both the young lady that checked us in and the gentleman that checked us out. The were extremely friendly and very efficient. The floor of the trailer was muddy and took a while to scrub clean. Thank You

DANIEL BENNETT 
Rating:
5.0

Excellent service

danikia Robinson 
Rating:
5.0

Customer did not leave a comment.

Dennis Hall 
Rating:
5.0

Customer did not leave a comment.

Neil Cosentino 
Rating:
5.0

Customer service was great!

RICHARD BRYSON 
Rating:
4.0

Customer did not leave a comment.

owen hearty 
Rating:
4.0

I would like a telephone call about your reservation system. 330-592-3561

JANINE PATTERSON 
Rating:
3.0

The process was to complicated. The location didn't even help me find the truck just simply said, yep its out front. Had it not been for the email of the playe number I would probably still be searching

Daniel Harris 
Rating:
5.0

Customer did not leave a comment.

Frank Lawson 
Rating:
5.0

Customer did not leave a comment.

Darletta Moss 
Rating:
5.0

Customer did not leave a comment.

Kenneth Curley  |  First Impressions 
Rating:
1.0

They signed us up, sent us over to new building, took.awhile to gain access and locate storage unit, no representative bothered to escort us to show where to.go New building not properly ready for customers, still under major construction. But you're trying to rent out something that's limited. Entrance door way into facility and Man door to small for my purpose intended use Went back to the office and closed out agreement, not what we expected

Robert Dressler  |  Overall Experience 
Rating:
1.0

The check out didn’t work and I womt My 20 back

tara poole 
Rating:
3.0

Customer did not leave a comment.

Gary Pennington 
Rating:
5.0

Staff was very helpful and attentive. Very knowledgeable woth the rental process.

Duane Strong 
Rating:
5.0

Tierra G went above and beyond. She took her time and told us about other products we might interested. She was awesome will be back if I need anything to move or storage wise I will be back

KATHLEEN SAYLOR 
Rating:
5.0

Employees were very nice, pick up and return were fast

paulette harper 
Rating:
5.0

Customer service is helpful and very nice and professional.

LISA LUNDA 
Rating:
5.0

The employees at pick up and drop off were all great! They quickly corrected a concern and so helpful.

Crystal Riggi 
Rating:
2.0

Truck interior filthy. Brought truck home, cleaned and disinfected cab. Left front tire was down about 15 lbs of air, filled tire with air. Drivers side mirror was loose, and could not be used while driving or parking. Truck had the Oil Change Needed light on, so display was locked on this error message. Initial pickup was ok, but would prefer employees not be using personal cell phones to take photos of my DL. Return went better--the guys were friendly, quick, and helpful. I prefer to use locations that are staffed at the counter, as mobile pickups are hit or miss, and rather than chancing a one-way--picking up in Columbus, OH and driving back, I was willing to pay more to not be inconvenienced by a problem with a pickup 100 miles from home. Next time, I'll try Penske.

MARK HERWICK 
Rating:
5.0

Customer did not leave a comment.

Stephen Hudkins 
Rating:
4.0

Customer did not leave a comment.

STEPHANIE WEBB  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Zashaun Smith 
Rating:
5.0

The 12 v plugs didn't work.

Kurt Banic 
Rating:
4.0

After hour check in link on iOS not working

William Dolly 
Rating:
5.0

Nothing

Cherryl Mitchell 
Rating:
4.0

The after hours contact person I first called was talking to someone arguing and never answered me and then hung up on me but the second person was very helpful

Alexander Brown 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY ANDERSON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lisa Thacker 
Rating:
5.0

Thank you so Much for keeping my furniture and home items very nice … the staff was very nice and understanding on every capacity!!! I would refer someone to your business !!! Thank you all again !!! (Serena from Copley Ohio )

SERENA LIPFORD  |  Overall Experience 
Rating:
2.0

Grease the door. Fix the radio. And drop off was the worst, sat in the truck for 10 mins waiting for someone like the sign says. So went in and got attitude, very unfriendly! Not professional at all. Was treated like an inconvenience, even tho, there were 3 employees and only one customer. Me. Girl who reserved truck was very professional, and semi friendly. She was good.

PHILLIP PAGE 
Rating:
3.0

To whom it may concern, I rented a Uhaul with this location on January 7, 2024 until January 12th for an out of town move. Everything was fine at the pickup until we began to drive. The tread on the tires were very bad which caused constant air leaks. Also, causing me to stop multiple times to continuously put air into the tires which should’ve already been checked prior to renting the Uhaul and due to the constant unnecessary stops it caused me to come out of more gas money than anticipated. This is very unprofessional of a company whom is supposedly responsible for making sure all their rentals are good on maintenance (including tires) - so for future reference to anyone whom is looking to rent a Uhaul from this location please assure all maintenance is good within your rental or you will be coming out of extra time and money due to the inconvenience of this company.

Dasiza Bell 
Rating:
3.0

Customer did not leave a comment.

JOSHUA THOMPSON 
Rating:
3.0

Customer did not leave a comment.

Tim Young 
Rating:
3.0

Customer did not leave a comment.

Ann Duraine 
Rating:
5.0

Customer did not leave a comment.

Joseph Earley 
Rating:
5.0

Rusty equipment on auto transport made it difficult. But the people who helped me were so nice and amazing and helpful!

Megan Sellers 
Rating:
5.0

Customer did not leave a comment.

Katlin Hannan 
Rating:
3.0

Customer did not leave a comment.

Crystal Cremeans-beatty 
Rating:
5.0

Customer did not leave a comment.

DONNA DAVIS 
Rating:
3.0

Customer did not leave a comment.

Scott Keener 
Rating:
5.0

Customer did not leave a comment.

Charles Byrd 
Rating:
5.0

Customer did not leave a comment.

Lucia Guillen 
Rating:
4.0

Customer did not leave a comment.

Mark Barr 
Rating:
3.0

Customer did not leave a comment.

ivyn nieves 
Rating:
3.0

The truck was in horrible condition. The driver side mirror was broken, so it made it very hard to see when trying to get over into traffic. There were service lights on on the dash in the motor sounded horrible.

HELENA GRIFFIN 
Rating:
2.0

Customer did not leave a comment.

Kimberly Sharier 
Rating:
4.0

Nice, professional staff

David Kopchak 
Rating:
5.0

Customer did not leave a comment.

Robert Brooks 
Rating:
5.0

Customer did not leave a comment.

Lou Kamicker 
Rating:
5.0

The gentleman that helped at the counter was great. Very helpful

TERRY TANNER 
Rating:
5.0

Customer did not leave a comment.

Emily Einwald 
Rating:
5.0

Customer did not leave a comment.

KEVIN WEDGE 
Rating:
5.0

Customer did not leave a comment.

Andrew Wright 
Rating:
3.0

Customer did not leave a comment.

keontai easterling 
Rating:
5.0

Customer did not leave a comment.

Alease Cooper 
Rating:
4.0

Your staff was extremely helpful and kind. Your equipment needs to be looked at and fixed and/or updated.

Larry Pugh 
Rating:
5.0

Customer service on making reservation. picking up u haul and returning, was professional and friendly.

LISA LUNDA 
Rating:
4.0

It was confusing returning the equipment. I was returning using the link provided and the employee said I didn’t have to use that. Overall no issues

Rashawn Vaughn 
Rating:
5.0

Customer did not leave a comment.

shanika gaston 
Rating:
3.0

When I picked up the truck, they informed me that the 20' truck I had requested was not available and that I would be using a 26' truck instead. They then handed me the keys and told me the keys went to the wrong truck. After getting the right truck, navigating it around the storage unit area to get to my unit was nothing short of a hassle, especially with all the busted-up trucks and vans lining the fence along where my storage unit was. Finally, after I cleared it out, I received no notification via phone, text, or email that my rental of the storage unit had been closed out.

Brad Rito 
Rating:
3.0

When renting trailers let people know ahead of time to return it to its slot & not to the return check in location. SO, you don't have to back it all the way back to the slot then maneuver it into place... Also have those drop off slots be pull through., so you do have to nearly jackknife the trailer to get it into its slot because of the trucks parked in front of it.... That would make this location a more pleasant and convenient experience.

Jeff Drake 
Rating:
4.0

Customer did not leave a comment.

Rusty Cummins 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE FINNEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE FINNEY 
Rating:
3.0

Customer did not leave a comment.

BRADLEY RITO  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gerald Loutsenhizer 
Rating:
5.0

The older black gentleman working the counter was very pleasant and helpful!

Kevin Segriff 
Rating:
5.0

Customer did not leave a comment.

Michael Neidert 
Rating:
5.0

Customer did not leave a comment.

Will Wood 
Rating:
3.0

Customer did not leave a comment.

mary higgins 
Rating:
5.0

Staff was friendly and helpful.

Eric Holdman 
Rating:
5.0

Great service!

don Wintrow 
Rating:
4.0

Customer did not leave a comment.

Allen Muller 
Rating:
5.0

Customer did not leave a comment.

Connswayla Walston 
Rating:
5.0

Everybody was polite and good to work with ! The return was quick and simple.

James Delambo 
Rating:
5.0

Customer did not leave a comment.

Mike Pavisich 
Rating:
5.0

You're right on time. My request was on short notice and you fulfilled it. Thanks

yvonne AVERIETTE 
Rating:
5.0

Personnel was very helpful. The two men working were very nice at this location. I want to mention a lady drove up and needed assistance with her car. She had a hard time securing a safeguard in her trunk. She was nervous to drive and did not want to be distracted by it. Your employee was very professional and took the few minutes to help her out. I was very pleased with this interaction. I will use this location again going forward.

CHRIS COYLE 
Rating:
1.0

I was overcharged. I reserved a 5×8 but all the lights were burned out. They upgraded me to the next size up and it was supposed to be free of charge but they charged me for the larger trailer anyway.

Kraig Gabelman 
Rating:
5.0

Ty for your Use of Services

DONALD ADAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MONA RIGBY  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SHAMIER TERRELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHATORA JACKSON  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

SHARON WILLIAMS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANAJA TOMLINSON  |  First Impressions 
Rating:
5.0

My experience was very pleasant with U Haul and the staff. From the very start the reps was very pleasant and knowledgeable. During my rental, U Haul was very considerate and the grace period for being is very fair.. My car battery went dead while moving my things out and one of the u haul reps gave me a jump. Thanks for the pleasant experience...

JAMES WALKER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JAMESHA BOWICK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEVONTAE CARTER  |  First Impressions 
Rating:
5.0

Thank you so very much! Easy process! In and out.

KANDY SARTORI  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AUDREY ANDREWS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARLISA CURLEY  |  Overall Experience 
Rating:
5.0

Always good customer service when I deal with uhal.

LAKISHIA LITTLE  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

GRACIE HOLLINGSWORTH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

APRIL HICKMAN  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DARLISA MCCRANEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BREDLEN HARPER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TALETHA ROBINSON  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JAMES WALKER  |  First Impressions 
Rating:
2.0

Over the course of 2 years that I rented the unit it raised in price from $99 to $150. I see no reason for this as it was a smaller unit, it was not in the climate controlled area, there was no type of power to the unit. I emptied the unit and moved everything to another facility with a unit double the size and $50 cheaper in price. Yet still in a secure facility.

MISTY DODRILL  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CATHERINE TALLEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NICOLE BURNS  |  Overall Experience 
Rating:
5.0

None

DENNIS WATTS  |  First Impressions 
Rating:
5.0

They women at this location went above and beyond to help me at the last min Before they closed ever they showed understanding and conpassion I give this Uhaul location a 5 star rating !!! Thanks for Al of your hard work and help !!! Y’all are awesome!!!

LEAH WEESE  |  Online Move In 
Rating:
5.0

Thanks

DEBORAH HARRELL-OWENS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SHARENA YOUNG  |  First Impressions 
Rating:
3.0

It would have been alright aside from the pest and price problem. The price kept rising but there was rat feces in my indoor climate controlled unit. Definitely could not see why the price kept increasing every few months.

CHYINA POWELL  |  Overall Experience 
Rating:
5.0

Love the all female rental crew!!

TERRI SMART  |  Overall Experience 
Rating:
2.0

The outside storage area was never really secure. The gate never worked 3/4 of the time and the last few months was completely destroyed from someone wrecking into it. I hired a moving company to move me out and they couldn’t even get to my unit because of all the wrecked Uhaul vehicles strung out everywhere. When the service manager was asked to have the vehicles moved, he refused causing a delay in the company I hired to move me from getting the job done! If it weren’t for the awesome ladies of the rental/storage department going above and beyond to help get the vehicles moved, I would’ve incurred extra time charges from the moving company. As much as they helped, I’m still going to have to say that I will not be recommending this location to anyone.

BRYAN ALLEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CONNIE LACEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAY VOLK  |  First Impressions 
Rating:
5.0

The worker was nice.

SHANAE WARE  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

AUTUMN CLAAR  |  Overall Experience 
Rating:
3.0

Customer Service could be better

MARCEDES RELIFORD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT CUELLAS  |  First Impressions 
Rating:
5.0

Awesome as always! Thank you!

CHRYSTENE THOMAS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARK HUDGENS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAURITA WARE  |  Overall Experience 
Rating:
5.0

The women at V. Odom Blvd were outstanding!

TAMMY TUCKER  |  Overall Experience 
Rating:
4.0

Staff does not communicate well.

DIANE ANDREWS  |  Overall Experience 
Rating:
5.0

The young lady that help me explain everything perfectly...I was really grateful....thank u so much!

TRACI BROOKS  |  First Impressions 
Rating:
5.0

Thank you!!!

FREDDY J. MCGINNIS  |  First Impressions 
Rating:
5.0

Facility is clean and well lit. Staff are helpful.

KELLY RATCLIFF  |  Overall Experience 
Rating:
5.0

Great staff and great teamwork. THANK you so much.

CHRYSTENE THOMAS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SANDRA WILLIAMS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LISA PATTERSON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TIANA HATCH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL DECKER  |  First Impressions 
Rating:
3.0

Storage unit had bugs and was filthy.

CRYSTAL NOEL  |  Overall Experience 
Rating:
5.0

The staff there are very professional and kind - when I told them about my furniture mildewing in the storage was left it there until I could figure out a way to get rid of it - they said they would discard it for me and didn’t charge me for that time it was in there ! I really appreciated them understanding fully and caring enough to create a solution to my situation.

CARMEN SANDERS  |  Overall Experience 
Rating:
5.0

Tiera was always the best. She really went above and beyond with a great deal of professionalism. Thank you!

LOTTIE HARRIS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JAMES GRANT  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JOHN R. PEAKE SR.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ROBERT CUELLAS  |  Overall Experience 
Rating:
2.0

The staff was nasty and not easy to work with. Not helpful at all will not return or recommend any one

PAMELA HALL  |  Overall Experience 
Rating:
3.0

Worker was very helpful

HERMAN FLETCHER  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DUVELYN DONALD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VELIMIR JOVANOVIC  |  Overall Experience 
Rating:
1.0

Was lied to by the staff, then flagged to not rent another uhaul for move home for a bill they never sent me. Then basically called a liar as thwy claimed I did get it despite checking my e mail in front if them. Then spoke to sarcastically by the general manager. Poor poor customer servive

DAWN CLARK  |  Overall Experience 
Rating:
2.0

Did not feel safe here. A man with a unit close by was always there & cooking food in the parking area. He was there every single time I went to my unit while I was cleaning out. The gate was damaged & left open on one of my last visits.

KAREN DURRETT  |  Overall Experience 
Rating:
4.0

Easy transaction

CONSTANCE SHAEFFER  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TOMMY KNAFF  |  Overall Experience 
Rating:
1.0

I didn’t get anything

KRYSTLE MAGEE  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ALEX ALEXANDER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

NICOLA THOMPSON  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JESSICA COFFEY  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LENEA DUNHAM-SPEAIGHT  |  Overall Experience 
Rating:
2.0

1. Many times the gates were open for a few days and or nights. Many cuts in fence. 2. 24 hour access would have been nice. 3. Office hours did not hinder me. 4. I got your truck and 2 days later came down with covid. Had truck 18 days but communicated with you. Made it to Akron and being still sick could not go further. Changed destination from Georgia to Akron and was charged $800 plus and then $1,700 plus To go 200 miles. You could give no consideration to me for uncontrollable sickness. I was raped by U-Haul. All thru pandemic I did my part but so many took advantage an we're unethical. The kid that checked me in was rude and disrespectful. Can't prove it 100% per say but was harassed by some staff and experienced gang stocking. Have pictures of cars at U-Haul were same cars following me. Was advised by attorney to move my belongings to different storage company but they are all the same. I think inside my unit was being video taped - and I am not being paranoid. Almost on every arrival, a siren would go off saying I was trust passing and enter the code and saying I was being video taped. Approached management but they were no help from beginning to end of my stay. Complained about all the cuts in the fence. 5. I came in winter. The units are old and dirty. I left it cleaner than when moved in. 6. 3 different people told me they had stuff missing. I am ocd and noticed things moved in my unit. So, between possible theft and the harassment, NO I would not recommend to someone I cared for.

JOHN GRIMM  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHANARA SMITH  |  First Impressions 
Rating:
5.0

Best U-Haul I dealer with in threee years. Thank you

GEORGES WAKED  |  Overall Experience 
Rating:
5.0

I appreciated the great customer service and the great access whenever I needed it. I only closed out the unit as my son relocated out of state and we no longer needed the storage. Thank you.

LINDA MCKINNEY  |  Overall Experience 
Rating:
5.0

Great prices. Knowledgeable and courteous staff! Thank you for making a tough move more manageable!!

CHRISTINE ADAMS  |  Overall Experience 
Rating:
5.0

VERY FRIENDLY STAFF

SAMUEL SHEPARD  |  Overall Experience 
Rating:
4.0

Good service

JOSEPH HARRIS  |  Overall Experience 
Rating:
2.0

I tried to rent a rental truck they told me I couldn't because I owe $67 from 2019 are you serious.

TOMMY KNAFF  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GLADYS LUNA BLASDEL  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

EDITH GREATHOUSE  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TAISHAY ARNOLD  |  Overall Experience 
Rating:
5.0

It was a great experience no problems at all.

PRIEST GOODE  |  Overall Experience 
Rating:
3.0

Never felt unsafe until the gate was broken and it was not fixed Right away. Really felt unsecured.

DOROTHY JENKINS  |  Overall Experience 
Rating:
5.0

It’s two ladies that’s very helpful there

MONICA JOHNSON  |  Overall Experience 
Rating:
1.0

PLOW THE SNOW!!!!!!!!!!!!!!!!!! HOW ARE WE SUPPOSED TO GET TO OUR UNIT????????????? YOUR MARKETING MANAGER TOLD THE STAFF TO NOT PLOW THE SNOW!!!!!!!!!!!!!! DO MARKETING! DONT MAKE FACILITY MANAGEMENT DECIONS!!!! I FELT SORRY FOR YOUR STAFF. CUSTOMERS WERE VERY LEGITIMATELY IRATE!!! IT'S YOUR BUSINESS MODEL - PROVIDE A GARAGE, AN ACCESS STREET, AND A SECURITY FENCE AND WE'RE HAPPY. BUT IF YOU CAN'T ACCESS THE ACCESS STREET... HELLO! WE FOUND SOMEWHERE ELSE TO TAKE OUR BUSINESS.

ALEZA BEVERLY  |  Overall Experience 
Rating:
1.0

Couldn't get to storage unit because the company wouldn't plow the snow in the lanes in front of them!!!!!!!!!!!!!!! Horrible!!!!!!!!!!!!

ALEZA BEVERLY  |  First Impressions 
Rating:
3.0

Everything was good except gor your gate for the storagebunitsbwasnnotnworking and I couldn't get out the storage area after making sure my unit was cleaned out at checkout.

JOHN STAVROS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMOS COLEMAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TINA CASE  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ANTHONY BURNETT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KELLY RATCLIFF  |  Online Move In 
Rating:
5.0

I was happy with my experience with UHaul storage. I am in a position that I do need to cut back on my expenses so my storage unit was one area where I cut back on. I would be willing to do business with U-Haul in the future if the need arises.

MARGARET BELCASTRO  |  Overall Experience 
Rating:
5.0

Sales person was excellant

GARY FOREMAN  |  First Impressions 
Rating:
5.0

Thank you for your assistance.

TALECHER LOVE  |  Overall Experience 
Rating:
4.0

Very friendly staff

RACHELLE RIVERS  |  Overall Experience 
Rating:
3.0

Still a little higher then other’s on rent

DON LITTLE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LISA ATKINSON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANGELA PALMER  |  Overall Experience 
Rating:
5.0

The young lady that assisted me was outstanding. She actually took time to show us the units before we decided which one to rent.

THERESA WATTS  |  First Impressions 
Rating:
5.0

I really enjoyed the staff that worked on September 24th & 25th. Great personality, customer conversation, helpful in every aspect and good mood, ALWAYS SMILING. GREAT EMPLOYEES

COLLEEN PIPES  |  Overall Experience 
Rating:
4.0

If needed would use this service again…..

ANTHONY BURNETT  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

TERRENCE MAYS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

HUMBERTO BADILLO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DENAE TRUSS  |  First Impressions 
Rating:
4.0

Truck was dirty when picked up, seat had a tear, dusty & looked like sticky stuff on dashboard

LISA FRENCH  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LAWRENCE WYNN SR.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANN POPPLESTONE  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D PERA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TALECHER LOVE  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DEBRA NEWELL  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LAURA ADKINS  |  Overall Experience 
Rating:
5.0

Yes sir keep it up I was in and out love it

SILAS JENKINS  |  First Impressions 
Rating:
3.0

Regarding question.... #4 Many staff was friendly and helpful that I encountered over the past year of renting my storage, but I have run into just two that were pretty rude. #6 I wouldn't recommend it for two reasons...first, I felt that the cost was high. Also, it would have been extremely nice if there were dumpsters available to put trash in (possibly even just a recycle pile for boxes/cardboard, papers, etc.) especially since I felt that the monthly cost was high and it would be a reasonable service to provide.

MONICA RENDER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAYLOR DEAGAZIO  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

TALECHER LOVE  |  First Impressions 
Rating:
5.0

My only complaint is : the young guy (with glasses) need NOT to work the customer service counter or have NO CUSTOMER CONTACT. NO EXCUSES EXCEPTED. CHRIS Run the camera for yourself to see his whole demeanor and attitude. I was told there were moving carts for assistance to help with transporting items to inside units WHERE?? I need to unload more into my unit. Plz let me know where. Chris everything else was great!!!

COLLEEN PIPES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D PERA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SARAH SNIDER  |  First Impressions 
Rating:
5.0

Eileen was very helpful in helping make a decision on my storage unit she took me to each size. Great employees, great experience

DORETHA DORHETSO  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DEIDRA WASHINGTON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DAWN SWOPE  |  First Impressions 
Rating:
5.0

Over the past few months, I’ve not only rented storage space but trucks and vans. I felt like I should have purchased some stock. Everyone was super helpful and extremely kind! Absolutely the best customer service & Uhaul facility in town!!

ANGELA BENNETT  |  Overall Experience 
Rating:
5.0

Thank you!

STEFANIE KENT  |  Overall Experience 
Rating:
2.0

Most of the experience was fine. Your survey fails to ask 1 important question. Price. I moved because I found a same size unit with all of the above for under 100/mo. Half your price.

STEVE PATON  |  Overall Experience 
Rating:
1.0

I don’t not like that you guys don’t prorate. It’s sicking to spend 80+ dollars on a full month rent and didn’t need it. It was also a inconvenience that my keys where stolen and that I had to spend additional money for a lock I was MADE to get. Poor service as a whole. I would not recommend you guys to no one

NICOLE CRAWFORD  |  Overall Experience 
Rating:
5.0

The manager is very customer service oriented.

TIFFANY LINEAR  |  Overall Experience 
Rating:
5.0

My moving experience was less than error free but this Uhaul facility and Team made my experience stress free and were so accommodating. Great Place!! Great People!

RACHAEL HANNA  |  First Impressions 
Rating:
4.0

I had trouble with the 24 hour access.

STEPHANIE PETERSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CEPHAS HUBBARD  |  Overall Experience 
Rating:
1.0

Key card did not work call several time about card spoke with manger did not get any results. Finally 2 days before I move out was given a card that worked . There was a nest int the storage complained about that nothing was done. I had a hard time getting into my staorage the lock was bent just one problem after another. I called main office no one seem to care. I just found another place to store my stuff., better and cheaper.

JANICE FLEMING  |  Overall Experience 
Rating:
5.0

All the staff were very helpful and understanding! Went above and beyond for great customer service

KENYA EVANS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STEFANIE KENT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERICKA WEEMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RUTH ANN NELSON  |  First Impressions 
Rating:
3.0

Everything was good besides they never gave me a key card until my 3 rd time not being able to get in my unit ..

QUESETTA BELL  |  Online Move In 
Rating:
3.0

On a trip to storage noticed mouse droppings. I mentioned it to staff who put some poison in. When I went and removed all belongings a short time later there was mouse droppings in everything. Apparently what they use for rodent control doesn’t work very well.

LINDA VANMETER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANGELA HILL  |  Overall Experience 
Rating:
1.0

The employees would leave the inside of the store while they had a line to the door and no one was servicing the customers. One employee answered her personal phone in the middle of helping a customer after the customer waited in line for almost an hour. I had a reservation for 1:00 I did not leave the facility until 3:40. The employees were arguing with eachother in front of the full line of customers also there was no manger on the shift. All 3 employees abandon the inside of the store multiple times. This occurred on May 30,2020

RHIANE EXUM  |  First Impressions 
Rating:
1.0

Horrible experience while this covid-19 took over I tried to explain that to them I lost my job they did not work with me I was so dissatisfied I even paid the $500 and the store manager would not work with me

MARVANTOINETTE GORDON  |  Overall Experience 
Rating:
1.0

Mice dropping found on my storage!

GWEN SMITH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK ZULLOHAMMOND  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BARCLAY NIXON  |  First Impressions 
Rating:
4.0

When I was provided my card access to the gate it did not work, and still does not work. The attendant had to let me in and out. I will get this resolved when I go back

ROBERT MARSHALL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SCOTT KANIS  |  Overall Experience 
Rating:
4.0

Other then climate control or indoor units, the only think that would help is light in unit to look for items if need things after dark. Over all very nice unit and I'm sure one of the indoor/lit units may be my next choise.

JANET MACKEN  |  Overall Experience 
Rating:
5.0

A pleasure to work alongside you!🥰

MARIAN HAMMONDS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACKSON SHANNON  |  Overall Experience 
Rating:
5.0

Only issue was the mice and 2 years worth of there poop but I should have put lots of traps in there

CURLEY WASHINGTON  |  Overall Experience 
Rating:
1.0

All my items was heavily covered in rodent droppings and urine. All my clothing, family photos, furniture, and child's things are ruined and needs to be thrown away.

ADRIAN HICKS  |  Overall Experience 
Rating:
5.0

IT WAS A PLEASE WORKING WITH MISS LAURIE.

MARIAN HAMMONDS  |  First Impressions 
Rating:
4.0

I never had a problem there. I was always happy with the facility and staff. Good review.

BONNIE THRUSH  |  Overall Experience 
Rating:
1.0

The workers at this location are liars and thieves. The management teams supports this culture. I will never patronize U-Haul again.

TRACI SHELTON  |  Overall Experience 
Rating:
1.0

Manager very rude and disrespectful. Would rent from uhaul again but not this location

ALYSSA STARKS  |  Overall Experience 
Rating:
4.0

Lines can become long

CHRISTOPHER GERLITZ  |  Overall Experience 
Rating:
5.0

Great place

DEBBIE ELAVSKY  |  Overall Experience 
Rating:
5.0

Friendly knowledgeable staff. Storage unit clean and temperature control was a plus

CATHLEEN BRASKO  |  Overall Experience 
Rating:
5.0

The staff at this facility is the best, polite, knowledgeable, efficient. I cannot say enough good things about them. Give them all raises/promotions/bonuses.

LINCEDA STAMPS  |  First Impressions 
Rating:
2.0

Horrible Customer Service and really no help from staff at all.

VICKI MORRIS  |  Overall Experience 
Rating:
4.0

Great customer service experience. Thank you

DIEDRE NORRIS  |  Overall Experience 
Rating:
4.0

Need more service agents as it is a stressful time for all. Team did well considering circumstances

CHRISTOPHER GERLITZ  |  First Impressions 
Rating:
5.0

During the short period of time that I rented from Uhaul, it was absolutely amazing and convenient. Staff were always accommodating, and I will definitely recommend them for storage services.

CHARLES KELLY  |  Overall Experience 
Rating:
5.0

Staff is always available to assist, very helpful and patient. Thank you!

KANDI SARTORI  |  Overall Experience 
Rating:
5.0

Couldn't have had a better experience at this location. Used for storage and returning a van. Everything was quick, professional, and overall wonderful customer service. Would definitely use again!

Briana Vamosi  |  First Impressions 
Rating:
5.0

Perfect in every way!!!

CHRISTINA FRAIR  |  Overall Experience 
Rating:
4.0

So far so good

JACK MADDEN  |  First Impressions 
Rating:
4.0

Great job very helpful uhaul team good customer service

DUANE JACKSON  |  First Impressions 
Rating:
2.0

I moved out of my storage unit 20 days early after paying for rent and I was told that U-haul does not pro rate the unit and offer a refund for the unused time. I will not be returning as a customer.

x o  |  Overall Experience 
Rating:
5.0

Great staff-excellent service-very customer focused!

DAVID HOPPE  |  Overall Experience 
Rating:
5.0

Clean and friendly.

John Ballard  |  Reservation 
Rating:
1.0

The services was horrible i reserved a unit 3 weeks in advance. Day of I was told that the size i reserved was not available. Although i showed confirmation number for my reservation. The staff was ru

Lois Juma  |  Reservation 
Rating:
5.0

I was very happy with my storage unit. The facility was safe and secure, and anytime I had a problem the staff took care of it immediately. I would most definitely comeback.

DAMON OWENS  |  Overall Experience 
Rating:
5.0

Friendly and courtest staff!!!! Thank you!!!

Keith Render  |  Reservation 
Rating:
5.0

No problems to report.

VANZI WRIGHT  |  Overall Experience 
Rating:
5.0

Great customer service

aNGELE WILLIAMSON  |  Reservation 
Rating:
1.0

Not satisfied with the service and unprofessional management.

VANETTA AYERS  |  Overall Experience 
Rating:
1.0

I had made reservations when I got to the location they had no records of my reservation and had no units available then I was sent to a different location where the unit was too small

KATESHA MACK  |  Reservation 
Rating:
5.0

Thank you you are the best u haul I have been with

CINDY COZART  |  Overall Experience 
Rating:
3.0

Website says access till 10 pm on Sunday. Access is only until 5. Cost me $200 appliance sale. When I mentioned to the girl how the incorrect info was on the website, she said " I don't run the site.

BRANDON REEDY  |  Overall Experience 
No reviews have been submitted for this location.

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