Customer Reviews for U-Haul Moving & Storage in the Heights

3,390 reviews

1145 W Main St   Billings, MT 59105

(406) 248-7162

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(406) 248-7162

1145 W Main St
Billings, MT 59105

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

tressa huet 
Rating:
5.0

Nothing the experience was great

larry lundvall 
Rating:
5.0

Customer did not leave a comment.

Amanda Housler 
Rating:
5.0

Mathew Martin was so helpful and made my moving and time in the storage a 10/10!!!

trey grinsteiner  |  Overall Experience 
Rating:
5.0

Staff was great at helping with changing the reservation a bit to fit our needs. Thanks Guys!

Jennifer Teich 
Rating:
5.0

took care of me and got me on my way quickly and easily - Couldn't ask for better!

Michael Oswald 
Rating:
5.0

I r3ally liked the two guys who worked there. They are hard works and willing to help. They answered all my questions. Thank you guys

Travis Williams 
Rating:
3.0

Customer did not leave a comment.

Christine Pelletier 
Rating:
5.0

Both the employee that helped me make the reservation and the one who checked me out at the end were great to work with. Made the process super quick and easy.

rich jackson 
Rating:
5.0

Relevant parts of the rental agreement were pointed out and explained. The twenty foot truck I rented drove like a brick (not unexpected), but had reasonable acceleration and actually fairly comfortable. I would suggest for safety that five minutes be spent with the customer adjusting the rear view mirrors to get the best view down the sides and adjacent lanes.

HAROLD PITT 
Rating:
5.0

Staff was very helpful and friendly

Gib Glasson 
Rating:
5.0

The manager was in between training people and doing his job as well plus another job he really went above and beyond I would totally recommend these guys to anyone.

Leslie Mellgren  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brent Nygard 
Rating:
4.0

Mirrors were not adjustable

Elizabeth Fuller 
Rating:
3.0

I was charged for nearly 200 miles I did not drive. I believe there is foul play, as the attendant was just going to let me leave without in processing the vehicle after I handed him the key. I estimated I would drive 100 miles or less and am positive I drove less than 100 miles, but I was charged for over 200 miles. Based on the attendant wanting to just take the key and call it good without checking the vehicle and the mystery miles, I believe one of the employees used that pickup with the spare key while the vehicle was rented to me and banked on me not noticing the additional charges. I am NOT impressed. It is the second time the Uhaul store on Main Street in Billings has overcharged me for pickup rental. I very much hope this is investigated and better tracking equipment is installed in your fleets.

Elisabeth moser 
Rating:
4.0

Customer did not leave a comment.

chris brady 
Rating:
5.0

The gentleman that received the equipment was extremely helpful and “ went over and above “ to take care of us at his store.

Jack Kostelecky 
Rating:
1.0

I rented my two storage units about four years ago. I was never able to access the unit. I asked for assistance in getting into my unit multiple times in one day and not one person took the time to walk outside and help. Even when set up on auto pay as asked the rate was still raised. No I would not recommend. Horrible service and very high rates.

Patti Gilreath  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bree Jackson 
Rating:
5.0

Customer did not leave a comment.

Jessica Ignatowich 
Rating:
3.0

I was moved out for all most two months before you all stopped asking me for rent. Talked to a person the day I was done with the unit and still got several requests to pay rent!! I stopped in twice to confirm move out and was still not out of the system 😏😒😒😒

Philip Johnson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Frank Wurnig 
Rating:
5.0

Customer did not leave a comment.

cheryl leddy 
Rating:
3.0

If speed got over 55 mph vibrations so strong my eyes hurt check front tires

Steve Hill 
Rating:
5.0

Thank you!!

Carla Jensen 
Rating:
5.0

I had an excellent experience with this facility. Just maintain this level of service.

Robert Stafford 
Rating:
5.0

Customer did not leave a comment.

sam painter 
Rating:
5.0

Customer did not leave a comment.

Phoenix Horton  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

jeff cech 
Rating:
4.0

They were great. Asked for 7am pickup time. Got there, truck warmed up, employee gave me instructions on proper use of car dolly. It was -25 degrees below zero that morning. Employee didn't care, just wanted us to have a safe trip and know that we were in good hands. I have used U-Haul 9 different times in my life. Never had a bad experience. There is a reason you guys rank where you do in customer service, you've earned it. Thank you once again. Jeff Mattheis (406)998-7912 or j248471@gmail.com

Renie Murdock 
Rating:
1.0

Customer did not leave a comment.

Donna Casella 
Rating:
5.0

Best experience ever!!! The guys were amazing

tera Wombolt  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Allen Rutherford 
Rating:
5.0

Customer did not leave a comment.

Duane Kruckenberg 
Rating:
5.0

Customer did not leave a comment.

Wyatt Pattison 
Rating:
5.0

Bob and his staff were very helpful.

Magan Taylor  |  First Impressions 
Rating:
5.0

East to get into and out of. Guy running the shop very helpful. Highly recommended and I'll give him repeat business. Thank you.

Vernon Anderson 
Rating:
4.0

Customer did not leave a comment.

Victor L Proulx 
Rating:
5.0

Good service, thanks!

Ted Whitford 
Rating:
5.0

Excellent customer service!

WILLIAM RASH 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Hodges  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Casey Volk  |  Overall Experience 
Rating:
5.0

The Billings Main St. location has the best vehicles and service!

Larry Phillips 
Rating:
5.0

Great customer service❣️ The price was good for our 3 day moving and they were kind and professional and personal all at the same time😃 Thank you!!

Dorene Henry 
Rating:
5.0

Nothing

James Crouse 
Rating:
5.0

Customer did not leave a comment.

James Threatt 
Rating:
5.0

Customer did not leave a comment.

Judith Quigley 
Rating:
5.0

Great experience dealing with these folks during our move..very friendly, very professional. I would highly recommend them!

dave mccoskery 
Rating:
5.0

Customer did not leave a comment.

Mary Doyle 
Rating:
4.0

Customer did not leave a comment.

Robert Laliberte 
Rating:
5.0

Customer did not leave a comment.

Bryant Roberts 
Rating:
4.0

I have bo complaints at this time. Service was good and very easy to return equipment. I have to make another move in the coming weeks and will definitely use your service again.

Eric Nickisch 
Rating:
5.0

very clean

Rose Bement  |  Overall Experience 
Rating:
5.0

good place and close to where i need it

Jon Galle  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

marcos pacheco 
Rating:
5.0

Bob the manager was excellent to work with. When turning in the rental the staff was completely prepared and easy to work with.

Larry Edwards 
Rating:
5.0

Customer did not leave a comment.

Brenda Bonogofsky 
Rating:
5.0

Customer did not leave a comment.

Joseph McCarthy 
Rating:
4.0

Customer did not leave a comment.

Brayden Reed  |  Overall Experience 
Rating:
5.0

Fastest service ever!! Very friendly staff, very quick service from the time of ordering online, to picking it up and dropping it back off.

Jodi Zollinger 
Rating:
5.0

Bob is knowledgeable and professional.

Arlene Eisenberg 
Rating:
3.0

Customer did not leave a comment.

Steven Thaut 
Rating:
5.0

Did a great service very satisfied with the auto hauler

joseph littlewhirlwind 
Rating:
5.0

Customer did not leave a comment.

SHEILA BLEDSOE 
Rating:
5.0

Attendant made the experience easy and enjoyable.

Jesse Pritchard 
Rating:
4.0

Customer did not leave a comment.

Amber DeTienne 
Rating:
5.0

Customer did not leave a comment.

Joseph Badura  |  Overall Experience 
Rating:
5.0

Was very easy to get to one and check out online was fantastic

Marianna Varella  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TERESA TOWRY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lisa Rise 
Rating:
5.0

Customer did not leave a comment.

Charles Barthuly 
Rating:
3.0

Customer did not leave a comment.

BRIAN FERNANDEZ 
Rating:
5.0

Exceptional attending employee!

Max Zacher 
Rating:
5.0

Super nice staff! Easy and painless pick up and return. Gave my son a little toy.

Josh Bunz 
Rating:
5.0

Staff was very helpful. I wasn't worried abut my things. Thank you!

Jacky Mcintyre  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas Cook  |  First Impressions 
Rating:
5.0

Awesome service!!

Josh Boyle 
Rating:
3.0

The staff was busy and basically got me to do his job.

BRIAN FERNANDEZ 
Rating:
5.0

Customer did not leave a comment.

George Honstain 
Rating:
4.0

Customer did not leave a comment.

Lisa Tedder  |  Overall Experience 
Rating:
5.0

Great- fast and friendly service.

Angela Cash 
Rating:
5.0

Everything went even smoother than I expected.

Christopher Dykes 
Rating:
5.0

Bob was especially helpful & I had a wonderful experience with Jackson as well! Thank you UHaul for everything, Jackie Conant

Jackie Conant 
Rating:
5.0

Great facility. Thank you for fine safe storage for our family.

jana scott  |  Overall Experience 
Rating:
5.0

Excellent bin a dangerous city -- came highly recommended

Holly Stern 
Rating:
4.0

None

Barry Brooks 
Rating:
5.0

Everything about this rental was very smooth. Truck was ready, clean, and drove well. Service was excellent! Thanks!!

James Pontiff 
Rating:
5.0

Customer did not leave a comment.

Glen Denney 
Rating:
5.0

Customer did not leave a comment.

Sharon Deputee 
Rating:
3.0

Customer did not leave a comment.

Serenadee Boe 
Rating:
5.0

Best experience of any past moves.

gary light 
Rating:
5.0

Customer did not leave a comment.

Grant O'Brien 
Rating:
4.0

Customer did not leave a comment.

Chad Martin 
Rating:
5.0

Didn't catch the name of who checked me in but he was excellent and was a great help.

Chad Fellman  |  First Impressions 
Rating:
5.0

Storage unit we reserved online 10×15 was NOT available when we arrived. I ended up having to book two 10×10 Instead for nearly double the price. Will likely have to move soon to another more cost effective solution.

Tori Seibert  |  First Impressions 
Rating:
5.0

great service!

Jeff Kinman 
Rating:
3.0

Customer did not leave a comment.

Melissa Garrison  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua Warner 
Rating:
5.0

Friendly, quick, service, without confusion about what to do.

Chee Burnsides 
Rating:
4.0

Customer did not leave a comment.

Teresa Brown 
Rating:
5.0

Customer did not leave a comment.

Gard Bell 
Rating:
5.0

Customer did not leave a comment.

Michele Hansen 
Rating:
4.0

On pick-up it wasn't clear or explained how to do the maintenance check (finally figured out it was on my phone). On drop-off the employee was friendly, fast, and efficient (not the same employee as pick-up)

Darrel Koncilya 
Rating:
5.0

Customer did not leave a comment.

Rob Tininenko 
Rating:
5.0

Store manager was very helpful and good presence to have in the store!

Levi Faul 
Rating:
5.0

Customer did not leave a comment.

Amanda Housler 
Rating:
5.0

Customer did not leave a comment.

Robert Metzger 
Rating:
5.0

even though they were understaffed they were helpful and pleasant.

TERESA TOWRY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rick Roedocker 
Rating:
5.0

Customer did not leave a comment.

Paul Burch 
Rating:
4.0

Customer did not leave a comment.

Bert Stephenson 
Rating:
5.0

I had a great experience, I just no longer was in need of a storage unit

Stephine Cunningham  |  Overall Experience 
Rating:
3.0

Use stronger zip ties on the hand truck. It broke when I turned into the Uhaul location returning the vehicle. I heard it fall in the back. I stood it back up and saw that the tie had snapped. I didn’t use the dolly, I have my own.

Jason Holtz 
Rating:
5.0

Checked me in quickly, very nice and professional.

Deborah La Bianca 
Rating:
5.0

The van we rented was very nice and worked perfectly for our needs.

STEVEN CHRISTENSEN 
Rating:
3.0

Interior and exterior of pickup were both somewhat dirty. Check engine light came on within 10 miles, I checked fluids and for leaks, missing belts, etc, saw no problem. Had no performance problem. Called location and was advised that it was a Dodge problem and subject to a recall. Bearing in mind the nationwide problem of finding people willing to work, store was understaffed and the people still working were overworked.

Larry Buckingham 
Rating:
5.0

Give Becky a raise. She made the difference when everything got complicated.

Justin Gansel 
Rating:
5.0

Customer did not leave a comment.

Amanda Housler 
Rating:
4.0

Wonderful group of employees! They are incredibly kind, and go above and beyond so consistently!

Lorynn Charlton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald Dickens 
Rating:
5.0

Customer did not leave a comment.

Pedro Fonseca IV  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Virgil Smith 
Rating:
5.0

Everything was great thank you once again.

andrew paris 
Rating:
4.0

Very helpul

LLOYD SMITH  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tobin Lewis 
Rating:
5.0

Customer did not leave a comment.

Michelle Hull  |  Overall Experience 
Rating:
5.0

People that work there are very friendly and helpful

big sky van 
Rating:
5.0

Becky was fantastic in helping me. She took what was a stressful situation with storage space for me to a solution that was great. Becky should be recognized by U-Haul as an exemplary employee!!! You hav a gem working for you!!!!! Sincerely Jim Corcoran

James Corcoran 
Rating:
5.0

Customer did not leave a comment.

Desiree Lecheler  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Angela Ericson  |  First Impressions 
Rating:
5.0

Great service n well maintained, loved the security, I would definitely recommend n rely on uhaul again for future services, thank you to the company n staff

Jennifer Sookti  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary Bourassa  |  Overall Experience 
Rating:
5.0

Great service!

JULIE ADAMS  |  Overall Experience 
Rating:
4.0

Storage unit was fine, docking a star for the close out via website debacle. I tried to use the online move out tool without success. When I completed the process, it logged me out of the page but it also said I completed it and that I should expect a completion notice via email within 48 hours. I thought that was unusual so I allowed the time to pass and even a few extra days for the Fourth of July. Nothing. So I go in and explain what happened and they close me out real quick. Why can't the site just freaking work?! It took me longer to go through the instructions and take pictures than dealing with the human. And I ended up having to do both.

Carl Schmidt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janice Brown  |  First Impressions 
Rating:
1.0

My unit was extremely dirty with dirt, sand, leaves, etc..and multiple boxes had water or moisture damage. The fees increased very regularly and in the explanation, the increase was to maintain clean units etc. that part was really disappointing. Jackson was always flexible with me which I appreciated.

Heather Gransbery  |  Overall Experience 
Rating:
5.0

Becky is amazing, she is helpful and friendly beyond what I expected from past interactions at this location! She carries boxes, fixed my scheduling error and gave amazing packing tips. I had been in several times before to get packing supplies and corridinate our move.The manager/ supervisor was always on his cell phone. Very little eye contact and avoided helping to move packing boxes on 2 separate visits...he could take some lessons. My rating is based on employee above.

Gary Bourassa  |  First Impressions 
Rating:
5.0

Very helpful n friendly people, workers Were very helpful on getting me a storage that I needed, awesome

Jennifer Sookti  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DENNIS POPETSAITKE  |  Overall Experience 
Rating:
5.0

Excellent service. Very helpful particularly the lady that helped us for the last year in the heights.

Jesse Carter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dominick Cusato  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sally Taylor  |  Overall Experience 
Rating:
4.0

I was shocked at the price per month but it’ll work!!!

Philip Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEBRA DOANE  |  Overall Experience 
Rating:
5.0

I mainly dealt with Jackson and Becky. The entire staff was friendly and very helpful though. I did want to take a second to really thank Jackson and Becky though. They went above and beyond in every way that they could to help us. Super sweet and so very helpful. They kept a really clean store and the property never was dirty. 10/10 will have recommended them to friends and colleagues. Would, in a heartbeat, use this U-Haul just for them if I ever needed to again. Thank you!!

DANIELS Brooks  |  Overall Experience 
Rating:
5.0

To the point, no hassle!

ROBERT SWENSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

judy thomas  |  Overall Experience 
Rating:
5.0

Friendly,courteous and very helpful .

DEBRA DOANE  |  First Impressions 
Rating:
5.0

I was in a panic to get my friends property mood. I called uhaul and asked if they had a truck or trailer, 2 men to load everything and he asked when I needed them by. I replied yesterday. OK today as soon as possible. By 1:00 I had a truck and 2 men at my friend's place. It took them 3 hrs to have it all out and unloaded into a storage unit! I was impressed!

Mary Hewitt  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

kees debruin  |  Overall Experience 
Rating:
3.0

The service was fantastic, but when I went to use my unit for the first time my code didn't work for me, I think it's someone elses code, and I set the alarm off and I didn't get to unload anything and I had to wait to the next day for staff hours.

Stephine Cunningham  |  First Impressions 
Rating:
5.0

Great staff! Professional and courteous. I would highly recommend to any one who asks me about this store.

Andy Perez  |  Overall Experience 
Rating:
5.0

The staff was extremely kind and helpful. Everything from top to bottom was a very positive experience and I would recommend them to all of my friends and family. Very professional and friendly.

Shannon Nading  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justin Bergmann  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ivy Meredith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nellie Bearcloud  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Summer Reynolds  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Ciera Smith  |  Overall Experience 
Rating:
5.0

The staff there are just Awesome. I will recommend this location to anybody that I know needs just about anything when it comes to moving and storage. This store has everything!

Renee Morgan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lonny bagley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Landy Sears  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Morgan Mckeen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Farrar  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT FELD  |  Overall Experience 
Rating:
5.0

Thank & Godbless You Becki in the Heights of BillingsMt Kind helpful person

Oshon Old Elk  |  First Impressions 
Rating:
5.0

Everyone was so helpful. A great experience

Margaret Bolejack  |  Online Move In 
Rating:
3.0

Customer service is lacking unless your lucky enough to get Jackson the manager. Was never able to disarm the alarm and always had to go to office to get access to the building.

Jason Meek  |  Overall Experience 
Rating:
5.0

It was very clean and maintained pretty well for a old faculty. Staff were helpful and friendly every time I needed them but not always at the ready to acknowledge that you were standing in front of them at the counter for service.

Denise Bohlman  |  Overall Experience 
Rating:
5.0

Everyone was professional and friendly!

ray baldwin  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Barry Brooks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Crouse  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Spoja  |  Overall Experience 
Rating:
2.0

Had problems with my payment showing that I paid in person. Storage unit door kept getting stuck in open position, weather stripping on door kept ripping off

James Fann  |  Overall Experience 
Rating:
5.0

Excellent experience and highly recommend! Management and each staff member were engaging, accommodating, answering all my questions with professionalism and genuine interest. Thank you all!

Trisha Glen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Chavez  |  Overall Experience 
Rating:
5.0

I recently had to do a emergency move, and so I called u-haul. They got me the truck I wanted, and even threw in a storage unit and lock for free. I have never heard of anything like this or experienced it. They were there for me, with absolutely no problems. They also let me park the truck I rented from them on there property, since I have no where to live, let alone a place for the rental . I would recommend them everytime.

James Scheneman  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Teri millar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amburley Carlos  |  Overall Experience 
Rating:
5.0

The staff is excellent. She was very helpful and was able to get me a storage unit that fit all my things. Would highly recommend them. Thanks it made my move easy.

Marilyn Greenough  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tina Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael curtis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kortney Schnell  |  Overall Experience 
Rating:
5.0

Great people work there. Jackson is Great Mgr. 3 yrs had shed. Indoor . All dry no bugs. Good temp. Easy access. Security phenomenal.

carol stanley  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bret Burris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VIRGIL GUNDERSON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

deborha anderson  |  Overall Experience 
Rating:
5.0

In all locations the staff was very friendly and helpful! I would definitely recommend them to family and friends and continue to use their services.

betty jessop  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Crouse  |  First Impressions 
Rating:
5.0

Becky is top-notch! She is patient and informative and available. Love how she has such great customer focus and knowledge of her job. It was over 100 degrees inside the facility where the employees were working and helping customers. They stated the air conditioner had gone down. That was really sad to see. Your employees deserve better than that.

Trisha Glen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle Grenier  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristene Blair  |  Overall Experience 
Rating:
5.0

I am very pleased with the overall experience on renting a moving truck and rental unit. The room is very clean and easily accessible and convenient with access to using their dollie and flatbed inside the storage facility . I like the padlock they provide is one you can use later on anything vs the bolt type used at many other facilities used only for storage unit doors. Monthly Uhaul rental prices are lower than other storage unit prices I've dealt with and if you are renting one of their trucks they give you one month free on your rental storage unit! Uhaul will always be my go to place when needing to rent a storage facility.

deborha anderson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matt Palmer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marilyn Witt  |  Overall Experience 
Rating:
5.0

Staff was very friendly and helpful.

Jody Nordgulen  |  First Impressions 
Rating:
5.0

On all ends U-Haul was an excellent experience for my move. From getting the trailer hitch installed to checking out of the storage facility and the value was excellent. Very friendly and Helpful staff at The Heights location. Would recommend you to others and use your services again.

Timothy Salamon  |  Overall Experience 
Rating:
5.0

The location was close to where I moved to

Duane Kruckenberg  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

NICOLE MOLER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert johnson  |  First Impressions 
Rating:
5.0

Nothing personal. I just couldn't justify paying for storage on Christmas lights and 10 bowling balls lol I'm sure I'll get another in the future. And I'll always get my uhaul trucks from the heights! Love these guys!!

Linda Tibbetts  |  Overall Experience 
Rating:
5.0

The crew was great to work with from start to finish.

Wanda Smith  |  Overall Experience 
Rating:
5.0

Always friendly

Tammy Vecchiarelli  |  First Impressions 
Rating:
5.0

The staff was very professional and helpful every time I interacted with them. From start to finish it was a great experience. Very secure.... I would recommend them every time.

Kathryn Walkup  |  Overall Experience 
Rating:
5.0

A little bit on the over priced range. But everything is now that lying Biden is in office

Dale Tammen  |  Online Move In 
Rating:
4.0

One employee was awesome. The other kinda acted llike he did not want to really work with people.

BURL DEAN WAITMAN  |  Overall Experience 
Rating:
5.0

They had a unit for cars n I got one when I needed one I would go bk to this place again

Charles Freeman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jackie Henderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

steven ross  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RHONDA KAY KOBER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LOIS LEA DROSTEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wanda Smith  |  First Impressions 
Rating:
5.0

I've been using them for over 6 years I have no complaints at all

freddie usrey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HEATHER JOHNSON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RHONDA KAY KOBER  |  First Impressions 
Rating:
5.0

Very helpful.

Kathryn Walkup  |  First Impressions 
Rating:
3.0

The place is way to expensive. I found a place same size unit, better security and half the price.

MINDY SCHAMP  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammera Deglow  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

pam brown  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Richard Slevira  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

trevor smith  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

james sterling  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DENNIS POPETSAITKE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CAROLE EGGUM  |  Overall Experience 
Rating:
5.0

The staff was among the best I have ever dealt with for this type of business.

Robert Foster  |  First Impressions 
Rating:
5.0

The best customer service ever! Jackson should get promoted or a significant raise at the minimum! He is the reason I stayed with U-Haul, for he instilled trust and outstanding service in my time of need! I, without reservation, would recommend U-Haul to anyone needing storage or a rental truck. Thanks for the opportunity to give my thoughts! Sincerely, Mary Meyer (formerly Campagna)

Mary Campagna  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Judy Altenhofen  |  First Impressions 
Rating:
5.0

Great customer service. Very responsive !

Shalene Sparling  |  First Impressions 
Rating:
1.0

I haven't had this unit since may of 2020

Jason Paisley  |  Overall Experience 
Rating:
2.0

The local uhaul office is great. I absolutely hate that when I call the phone number listed I get someone who isn’t at the store. I was on hold multiple times for 30+ minutes. When I call a local number I expect to speak with a local person.

Taryn Fritz  |  Overall Experience 
Rating:
4.0

Nice trailer really good service. Only thing I would change is work with customers on price when they have to travel 200 mile round trip to get the trailer from a location other then where they reserved 1.

Buddy Olinger  |  First Impressions 
Rating:
5.0

Jackson is the best! He moved furniture into the storage unit for me. He went out of his way to be helpful and kind.

Clair Talyai  |  Overall Experience 
Rating:
5.0

Jackson has always been helpful and friendly willing to go to extra lengths to help you

John Landry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Philip Sones  |  Overall Experience 
Rating:
5.0

Jackson went out of his way to help me move furniture into my storage locker. He was so kind and helpful.

Clair Talyai  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VIRGIL GUNDERSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ada Harrietc Morrow  |  First Impressions 
Rating:
5.0

My mother is 86 years young, and many times they would assist her with the heavy boxes. That is customer service!! Thank you!!

dianne Hodges  |  Overall Experience 
Rating:
5.0

Thank you greatly

Keith Westberry  |  Overall Experience 
Rating:
5.0

Would like refund of the 2 weeks that i was still paid ahead for. My next payment rent wasn’t due til 16 th of month. The staff said he couldn’t do that. Not in there program.

Rebecca Sims  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

monique bungard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacquelyn Jones  |  Overall Experience 
Rating:
5.0

Everything was top notch & the people were very helpful & friendly. Couldn't ask for anything better!!

Kenneth Martin  |  Overall Experience 
Rating:
5.0

Staff here are above average ! Excellent service..very thoughtful and caring..I definitely recommend this u haul place to anyone in need of their services...

Donna Halstead  |  First Impressions 
Rating:
5.0

Best uhaul and best customer service! These guys are very polite, and helpful! I wouldn't use anyone else!

Chad Brown  |  Online Move In 
Rating:
5.0

BOTH GUYS ARE GREAT!

Jacquelyn Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jewlia love  |  Overall Experience 
Rating:
4.0

Jackson was my first contact person. He was fast, friendly and professional. He, as well as all the other employees I've dealt with have been an asset to u-haul.... I'd definitely recommend this place for any and all moving/storage needs! 5*

Mary Campagna  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Landry  |  First Impressions 
Rating:
5.0

U-Haul should provide ramps for wheeling items into trailers. U-Haul is convenient and affordable. A great value!

WAYNE WEBSTER OBERG  |  Overall Experience 
Rating:
2.0

The over head door was broken from day one. We asked to have it fixed but it never was. We had to use a ladder to hold it up. Good thing it never came crashing down on anyone. Would have been a nice little lawsuit since we asked a couple of times to get it done. Staff are just simply rude now since management change and your price are way high. We have 4 other units same size for $100 less per month. After 3 years doing business with these folks, everything from renting as many as 8 units at a time and renting multiple trucks for multiple days, we are done and will not spend another dime with them. We will also do our best to steer storage customers to our new facility or others we have better relationships with.

Charles Burchell  |  Overall Experience 
Rating:
5.0

Staff in the Heights was very helpful. Exceptional service.

Robby Gunstream  |  Online Move In 
Rating:
1.0

I told the person on the phone that I had a 15' u-haul and wanted to make sure that I had enough space to fit my things and asked if the 7x14x10 was the biggest. She said she could size me up to 5x10x10 and move outside. Well this was over the phone and I was exhausted so didn't think about the math. When I arrived after hours as arranged, I realized the error and that the 5x10x10 was little more than a closet and would not come close to fitting everything. Instead of being done with my extremely long move, I now have to take a day off work to sort this out and do not have nearly as many people to help move stuff. What a poor experience

caleb sperry  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JOSEPH WENTZELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TARA BULLOCK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Steinbauer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen Coats  |  Overall Experience 
Rating:
2.0

Will never recommend worst experience ever

Trudy Salfer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyla Schumacher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMY WADDINGHAM  |  Overall Experience 
Rating:
5.0

David really helped me out. I needed a unit in Billings, but I live in Carolina. He was able to work with me and my mom. Great customer service!

dianne Hodges  |  First Impressions 
Rating:
2.0

I paid money for renting a unit AFTER i moved out. It didn't make sense to me and seemed like I was taken advantage of. Yikes, guys.

Nickolas Burklund  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sharon ochs  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia Pease  |  Overall Experience 
Rating:
5.0

Incredible staff at this location. Prices a little high especially for persons on disability. Probably could use a program for elderly disabled people. Don't expect free but could have been lower.

raY CHASE  |  Overall Experience 
Rating:
5.0

They were very friendly and helpful

DEBBIE MOORE  |  First Impressions 
Rating:
5.0

The people at U-Haul on Main St. in Billings Montana are friendly and helpful. If I ever need storage again, I will rent from U-Haul.

ELIZABETH BISHOP  |  Overall Experience 
Rating:
5.0

Thank you for your cooperation and all your help and appreciate all what you guys have done for my move. Kim lockman

KIM LOCKMAN  |  Overall Experience 
Rating:
4.0

Only have access until 5 on Sundays, that should be later.

Steven Nicola  |  Overall Experience 
Rating:
5.0

.

katharine mcarty  |  Overall Experience 
Rating:
5.0

kgl

angie JOHNSON  |  Overall Experience 
Rating:
4.0

They were very helpful

Margie Klawitter  |  Overall Experience 
Rating:
5.0

The u haul facility was clean and well maintained. The staff was very nice and helpful.

Janice Danko  |  Overall Experience 
Rating:
5.0

Your customer service agent was exceptional. He was patient even though it was fairly busy. He answered my questions and even made sure I knew where the unit was. Great service!

Michael Loveall  |  First Impressions 
Rating:
2.0

Not impressed with man at counter gave me Storage unit that would not work said he was getting me a different one Hour later I went back in to see what was going on he was spaced out and didn’t even

Thomas Sitter  |  First Impressions 
Rating:
4.0

Dave Smith the manager was cooperative and available when needed.

Eleanor Crawford  |  Overall Experience 
Rating:
4.0

The facility served our needs and the overall experience was positive.

brad dale  |  Overall Experience 
Rating:
4.0

It was good I’m having a little hard of a time figure out how to use the gate card but the people are fantastic

Margie Klawitter  |  First Impressions 
Rating:
5.0

The employees were extremely helpful and answered all our questions.

RICO GARZA  |  Overall Experience 
Rating:
5.0

Thank you! Awesome to have a free month - - total life saver!!! :::: huge grin::::

Sue Schweitzer  |  First Impressions 
Rating:
5.0

Stuff is super great

Michael Healy  |  Overall Experience 
Rating:
2.0

Sold me a lock and the key broke soon after. They were unable to assist with the problem. Took me over an he to get lock off and was speedy. Also truck so Was a gas hog.

sheryl nagel  |  Overall Experience 
Rating:
5.0

Excellent service!

Lisa Chavez  |  First Impressions 
Rating:
5.0

Thank you.

DIANE GULBRANDSON  |  First Impressions 
Rating:
4.0

The experience at this facility was great. The employees were very professional and friendly. Everything is here that you would need for a quick and painless move.

Kim Combs  |  First Impressions 
Rating:
2.0

I was assigned a unit that for 1 couldn't find, 2 customer service couldn't help, 3 paid for 24 hr access and couldn't even use it. Made 2 trips n still got no where.

roberta quintana  |  First Impressions 
Rating:
5.0

Manager was great

Roger Droivold  |  Overall Experience 
Rating:
5.0

David and the whole crew was so kind and helpful! I am so Thankful to have all our home furnishing out of storage but was also grateful to have a safe place to store our belongings. Thank You for your

Pamela Silverwalker  |  Overall Experience 
Rating:
5.0

Very impressed by the whole establishment. First thing I noticed was how clean and organized the entire site was. Then I made contact with a very knowledgeable, polite and helpful the staff was.

raY CHASE  |  First Impressions 
Rating:
5.0

Great Owner. He was very multitask being the only one in front. Great customer service.

Roger Droivold  |  First Impressions 
Rating:
5.0

Ed and Dave were most professional and courteous in their endeavors to provide the very best customer service. There was an anomaly with the return date, in which they quickly resolved. Will use again

DAVID LANKFORD  |  Overall Experience 
Rating:
4.0

Thanks

Kery Walker  |  Overall Experience 
Rating:
3.0

The alarms were never accurate. They never worked right. Staff was very friendly though, facility clean. Move out day was tough, major ice build up in front of unit.

ROBERT WANDS  |  Overall Experience 
Rating:
5.0

I’m giving this place 5-stars for the way they handled my business promptly, didn’t charge me for damage to the chains on the trailer from a cross country move, and the size of the storage on-site.

BRADFORD HINTON  |  First Impressions 
Rating:
5.0

Awesome staff! Thanks for all your help.

Dave Alexander  |  Overall Experience 
Rating:
1.0

David is an Amazing guy he helps customers out very much. But my experience on Dec 23rd 2018 was not good. My truck broke down twice and the gentleman working that evening was rude.

rose harper  |  Overall Experience 
Rating:
5.0

The guys were awesome! Gave a veteran a much needed discount and we didn’t realize the 1st month for storage was free with the truck rental which helped my friend out tremendously. Thank you so much!!

Stacey Ingels  |  Reservation 
Rating:
5.0

Friendly staff

Joseph Verlanic  |  Overall Experience 
Rating:
5.0

Very helpful staff, decently priced.

Angela Corkill  |  Overall Experience 
Rating:
5.0

Very organized, efficient layout. Staff very responsive.

Steven Herron  |  Reservation 
Rating:
5.0

Was lovely to know my items were safe as I was away for several years. Thank you again for your fine service.

ALEXIS DEAN  |  Overall Experience 
Rating:
5.0

David the owner was very accommodating.

Jennifer Friedline  |  Overall Experience 
Rating:
5.0

William at the Billings, Montana facility is definitely underpaid and worth significantly more regardless how much you pay him. He went above and beyond to help position our trailer into a secure Unit

Riley Warddrip  |  Overall Experience 
Rating:
5.0

We really like this facility the staff is great location just right super clean.

martha perterson  |  Reservation 
Rating:
5.0

The manager and the employees here were amazing. Very friendly and fast with helping. I would recommend this place to everyone. A free one month storage when you use a uhaul as well very convenient

april sheehan  |  Overall Experience 
Rating:
5.0

The employees were very helpful and friendly.

Havalah Ireland  |  Overall Experience 
Rating:
5.0

Thank you

MARY GADDY  |  Overall Experience 
Rating:
5.0

David the manager was very helpful through the ordeal that my moving company dealt me thanks for the help

Robert Steck  |  Overall Experience 
Rating:
5.0

It was a great experience to keep our stuff in the storage. Employees are very nice courteous to us. They helped with so much everything was clean an we didn’t have to worry about anything we got hrl

Gabriel Lilly  |  Overall Experience 
No reviews have been submitted for this location.

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