Customer did not leave a comment.
tressa huetCustomer Reviews for U-Haul Moving & Storage in the Heights
Services at this Location:
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Nothing the experience was great
larry lundvall- Rating:
- 5.0
Customer did not leave a comment.
Amanda Housler- Rating:
- 5.0
Mathew Martin was so helpful and made my moving and time in the storage a 10/10!!!
trey grinsteiner | Overall Experience- Rating:
- 5.0
Staff was great at helping with changing the reservation a bit to fit our needs. Thanks Guys!
Jennifer Teich- Rating:
- 5.0
took care of me and got me on my way quickly and easily - Couldn't ask for better!
Michael Oswald- Rating:
- 5.0
I r3ally liked the two guys who worked there. They are hard works and willing to help. They answered all my questions. Thank you guys
Travis Williams- Rating:
- 3.0
Customer did not leave a comment.
Christine Pelletier- Rating:
- 5.0
Both the employee that helped me make the reservation and the one who checked me out at the end were great to work with. Made the process super quick and easy.
rich jackson- Rating:
- 5.0
Relevant parts of the rental agreement were pointed out and explained. The twenty foot truck I rented drove like a brick (not unexpected), but had reasonable acceleration and actually fairly comfortable. I would suggest for safety that five minutes be spent with the customer adjusting the rear view mirrors to get the best view down the sides and adjacent lanes.
HAROLD PITT- Rating:
- 5.0
Staff was very helpful and friendly
Gib Glasson- Rating:
- 5.0
The manager was in between training people and doing his job as well plus another job he really went above and beyond I would totally recommend these guys to anyone.
Leslie Mellgren | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Brent Nygard- Rating:
- 4.0
Mirrors were not adjustable
Elizabeth Fuller- Rating:
- 3.0
I was charged for nearly 200 miles I did not drive. I believe there is foul play, as the attendant was just going to let me leave without in processing the vehicle after I handed him the key. I estimated I would drive 100 miles or less and am positive I drove less than 100 miles, but I was charged for over 200 miles. Based on the attendant wanting to just take the key and call it good without checking the vehicle and the mystery miles, I believe one of the employees used that pickup with the spare key while the vehicle was rented to me and banked on me not noticing the additional charges. I am NOT impressed. It is the second time the Uhaul store on Main Street in Billings has overcharged me for pickup rental. I very much hope this is investigated and better tracking equipment is installed in your fleets.
Elisabeth moser- Rating:
- 4.0
Customer did not leave a comment.
chris brady- Rating:
- 5.0
The gentleman that received the equipment was extremely helpful and “ went over and above “ to take care of us at his store.
Jack Kostelecky- Rating:
- 1.0
I rented my two storage units about four years ago. I was never able to access the unit. I asked for assistance in getting into my unit multiple times in one day and not one person took the time to walk outside and help. Even when set up on auto pay as asked the rate was still raised. No I would not recommend. Horrible service and very high rates.
Patti Gilreath | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Bree Jackson- Rating:
- 5.0
Customer did not leave a comment.
Jessica Ignatowich- Rating:
- 3.0
I was moved out for all most two months before you all stopped asking me for rent. Talked to a person the day I was done with the unit and still got several requests to pay rent!! I stopped in twice to confirm move out and was still not out of the system 😏😒😒😒
Philip Johnson | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Frank Wurnig- Rating:
- 5.0
Customer did not leave a comment.
cheryl leddy- Rating:
- 3.0
If speed got over 55 mph vibrations so strong my eyes hurt check front tires
Steve Hill- Rating:
- 5.0
Thank you!!
Carla Jensen- Rating:
- 5.0
I had an excellent experience with this facility. Just maintain this level of service.
Robert Stafford- Rating:
- 5.0
Customer did not leave a comment.
sam painter- Rating:
- 5.0
Customer did not leave a comment.
Phoenix Horton | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
jeff cech- Rating:
- 4.0
They were great. Asked for 7am pickup time. Got there, truck warmed up, employee gave me instructions on proper use of car dolly. It was -25 degrees below zero that morning. Employee didn't care, just wanted us to have a safe trip and know that we were in good hands. I have used U-Haul 9 different times in my life. Never had a bad experience. There is a reason you guys rank where you do in customer service, you've earned it. Thank you once again. Jeff Mattheis (406)998-7912 or j248471@gmail.com
Renie Murdock- Rating:
- 1.0
Customer did not leave a comment.
Donna Casella- Rating:
- 5.0
Best experience ever!!! The guys were amazing
tera Wombolt | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Allen Rutherford- Rating:
- 5.0
Customer did not leave a comment.
Duane Kruckenberg- Rating:
- 5.0
Customer did not leave a comment.
Wyatt Pattison- Rating:
- 5.0
Bob and his staff were very helpful.
Magan Taylor | First Impressions- Rating:
- 5.0
East to get into and out of. Guy running the shop very helpful. Highly recommended and I'll give him repeat business. Thank you.
Vernon Anderson- Rating:
- 4.0
Customer did not leave a comment.
Victor L Proulx- Rating:
- 5.0
Good service, thanks!
Ted Whitford- Rating:
- 5.0
Excellent customer service!
WILLIAM RASH- Rating:
- 5.0
Customer did not leave a comment.
Elizabeth Hodges | Overall Experience- Rating:
- 2.0
Customer did not leave a comment.
Casey Volk | Overall Experience- Rating:
- 5.0
The Billings Main St. location has the best vehicles and service!
Larry Phillips- Rating:
- 5.0
Great customer service❣️ The price was good for our 3 day moving and they were kind and professional and personal all at the same time😃 Thank you!!
Dorene Henry- Rating:
- 5.0
Nothing
James Crouse- Rating:
- 5.0
Customer did not leave a comment.
James Threatt- Rating:
- 5.0
Customer did not leave a comment.
Judith Quigley- Rating:
- 5.0
Great experience dealing with these folks during our move..very friendly, very professional. I would highly recommend them!
dave mccoskery- Rating:
- 5.0
Customer did not leave a comment.
Mary Doyle- Rating:
- 4.0
Customer did not leave a comment.
Robert Laliberte- Rating:
- 5.0
Customer did not leave a comment.
Bryant Roberts- Rating:
- 4.0
I have bo complaints at this time. Service was good and very easy to return equipment. I have to make another move in the coming weeks and will definitely use your service again.
Eric Nickisch- Rating:
- 5.0
very clean
Rose Bement | Overall Experience- Rating:
- 5.0
good place and close to where i need it
Jon Galle | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
marcos pacheco- Rating:
- 5.0
Bob the manager was excellent to work with. When turning in the rental the staff was completely prepared and easy to work with.
Larry Edwards- Rating:
- 5.0
Customer did not leave a comment.
Brenda Bonogofsky- Rating:
- 5.0
Customer did not leave a comment.
Joseph McCarthy- Rating:
- 4.0
Customer did not leave a comment.
Brayden Reed | Overall Experience- Rating:
- 5.0
Fastest service ever!! Very friendly staff, very quick service from the time of ordering online, to picking it up and dropping it back off.
Jodi Zollinger- Rating:
- 5.0
Bob is knowledgeable and professional.
Arlene Eisenberg- Rating:
- 3.0
Customer did not leave a comment.
Steven Thaut- Rating:
- 5.0
Did a great service very satisfied with the auto hauler
joseph littlewhirlwind- Rating:
- 5.0
Customer did not leave a comment.
SHEILA BLEDSOE- Rating:
- 5.0
Attendant made the experience easy and enjoyable.
Jesse Pritchard- Rating:
- 4.0
Customer did not leave a comment.
Amber DeTienne- Rating:
- 5.0
Customer did not leave a comment.
Joseph Badura | Overall Experience- Rating:
- 5.0
Was very easy to get to one and check out online was fantastic
Marianna Varella | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
TERESA TOWRY | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Lisa Rise- Rating:
- 5.0
Customer did not leave a comment.
Charles Barthuly- Rating:
- 3.0
Customer did not leave a comment.
BRIAN FERNANDEZ- Rating:
- 5.0
Exceptional attending employee!
Max Zacher- Rating:
- 5.0
Super nice staff! Easy and painless pick up and return. Gave my son a little toy.
Josh Bunz- Rating:
- 5.0
Staff was very helpful. I wasn't worried abut my things. Thank you!
Jacky Mcintyre | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Douglas Cook | First Impressions- Rating:
- 5.0
Awesome service!!
Josh Boyle- Rating:
- 3.0
The staff was busy and basically got me to do his job.
BRIAN FERNANDEZ- Rating:
- 5.0
Customer did not leave a comment.
George Honstain- Rating:
- 4.0
Customer did not leave a comment.
Lisa Tedder | Overall Experience- Rating:
- 5.0
Great- fast and friendly service.
Angela Cash- Rating:
- 5.0
Everything went even smoother than I expected.
Christopher Dykes- Rating:
- 5.0
Bob was especially helpful & I had a wonderful experience with Jackson as well! Thank you UHaul for everything, Jackie Conant
Jackie Conant- Rating:
- 5.0
Great facility. Thank you for fine safe storage for our family.
jana scott | Overall Experience- Rating:
- 5.0
Excellent bin a dangerous city -- came highly recommended
Holly Stern- Rating:
- 4.0
None
Barry Brooks- Rating:
- 5.0
Everything about this rental was very smooth. Truck was ready, clean, and drove well. Service was excellent! Thanks!!
James Pontiff- Rating:
- 5.0
Customer did not leave a comment.
Glen Denney- Rating:
- 5.0
Customer did not leave a comment.
Sharon Deputee- Rating:
- 3.0
Customer did not leave a comment.
Serenadee Boe- Rating:
- 5.0
Best experience of any past moves.
gary light- Rating:
- 5.0
Customer did not leave a comment.
Grant O'Brien- Rating:
- 4.0
Customer did not leave a comment.
Chad Martin- Rating:
- 5.0
Didn't catch the name of who checked me in but he was excellent and was a great help.
Chad Fellman | First Impressions- Rating:
- 5.0
Storage unit we reserved online 10×15 was NOT available when we arrived. I ended up having to book two 10×10 Instead for nearly double the price. Will likely have to move soon to another more cost effective solution.
Tori Seibert | First Impressions- Rating:
- 5.0
great service!
Jeff Kinman- Rating:
- 3.0
Customer did not leave a comment.
Melissa Garrison | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Joshua Warner- Rating:
- 5.0
Friendly, quick, service, without confusion about what to do.
Chee Burnsides- Rating:
- 4.0
Customer did not leave a comment.
Teresa Brown- Rating:
- 5.0
Customer did not leave a comment.
Gard Bell- Rating:
- 5.0
Customer did not leave a comment.
Michele Hansen- Rating:
- 4.0
On pick-up it wasn't clear or explained how to do the maintenance check (finally figured out it was on my phone). On drop-off the employee was friendly, fast, and efficient (not the same employee as pick-up)
Darrel Koncilya- Rating:
- 5.0
Customer did not leave a comment.
Rob Tininenko- Rating:
- 5.0
Store manager was very helpful and good presence to have in the store!
Levi Faul- Rating:
- 5.0
Customer did not leave a comment.
Amanda Housler- Rating:
- 5.0
Customer did not leave a comment.
Robert Metzger- Rating:
- 5.0
even though they were understaffed they were helpful and pleasant.
TERESA TOWRY | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Rick Roedocker- Rating:
- 5.0
Customer did not leave a comment.
Paul Burch- Rating:
- 4.0
Customer did not leave a comment.
Bert Stephenson- Rating:
- 5.0
I had a great experience, I just no longer was in need of a storage unit
Stephine Cunningham | Overall Experience- Rating:
- 3.0
Use stronger zip ties on the hand truck. It broke when I turned into the Uhaul location returning the vehicle. I heard it fall in the back. I stood it back up and saw that the tie had snapped. I didn’t use the dolly, I have my own.
Jason Holtz- Rating:
- 5.0
Checked me in quickly, very nice and professional.
Deborah La Bianca- Rating:
- 5.0
The van we rented was very nice and worked perfectly for our needs.
STEVEN CHRISTENSEN- Rating:
- 3.0
Interior and exterior of pickup were both somewhat dirty. Check engine light came on within 10 miles, I checked fluids and for leaks, missing belts, etc, saw no problem. Had no performance problem. Called location and was advised that it was a Dodge problem and subject to a recall. Bearing in mind the nationwide problem of finding people willing to work, store was understaffed and the people still working were overworked.
Larry Buckingham- Rating:
- 5.0
Give Becky a raise. She made the difference when everything got complicated.
Justin Gansel- Rating:
- 5.0
Customer did not leave a comment.
Amanda Housler- Rating:
- 4.0
Wonderful group of employees! They are incredibly kind, and go above and beyond so consistently!
Lorynn Charlton | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Ronald Dickens- Rating:
- 5.0
Customer did not leave a comment.
Pedro Fonseca IV | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Virgil Smith- Rating:
- 5.0
Everything was great thank you once again.
andrew paris- Rating:
- 4.0
Very helpul
LLOYD SMITH | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Tobin Lewis- Rating:
- 5.0
Customer did not leave a comment.
Michelle Hull | Overall Experience- Rating:
- 5.0
People that work there are very friendly and helpful
big sky van- Rating:
- 5.0
Becky was fantastic in helping me. She took what was a stressful situation with storage space for me to a solution that was great. Becky should be recognized by U-Haul as an exemplary employee!!! You hav a gem working for you!!!!! Sincerely Jim Corcoran
James Corcoran- Rating:
- 5.0
Customer did not leave a comment.
Desiree Lecheler | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Angela Ericson | First Impressions- Rating:
- 5.0
Great service n well maintained, loved the security, I would definitely recommend n rely on uhaul again for future services, thank you to the company n staff
Jennifer Sookti | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Gary Bourassa | Overall Experience- Rating:
- 5.0
Great service!
JULIE ADAMS | Overall Experience- Rating:
- 4.0
Storage unit was fine, docking a star for the close out via website debacle. I tried to use the online move out tool without success. When I completed the process, it logged me out of the page but it also said I completed it and that I should expect a completion notice via email within 48 hours. I thought that was unusual so I allowed the time to pass and even a few extra days for the Fourth of July. Nothing. So I go in and explain what happened and they close me out real quick. Why can't the site just freaking work?! It took me longer to go through the instructions and take pictures than dealing with the human. And I ended up having to do both.
Carl Schmidt | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Janice Brown | First Impressions- Rating:
- 1.0
My unit was extremely dirty with dirt, sand, leaves, etc..and multiple boxes had water or moisture damage. The fees increased very regularly and in the explanation, the increase was to maintain clean units etc. that part was really disappointing. Jackson was always flexible with me which I appreciated.
Heather Gransbery | Overall Experience- Rating:
- 5.0
Becky is amazing, she is helpful and friendly beyond what I expected from past interactions at this location! She carries boxes, fixed my scheduling error and gave amazing packing tips. I had been in several times before to get packing supplies and corridinate our move.The manager/ supervisor was always on his cell phone. Very little eye contact and avoided helping to move packing boxes on 2 separate visits...he could take some lessons. My rating is based on employee above.
Gary Bourassa | First Impressions- Rating:
- 5.0
Very helpful n friendly people, workers Were very helpful on getting me a storage that I needed, awesome
Jennifer Sookti | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
DENNIS POPETSAITKE | Overall Experience- Rating:
- 5.0
Excellent service. Very helpful particularly the lady that helped us for the last year in the heights.
Jesse Carter | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Dominick Cusato | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Sally Taylor | Overall Experience- Rating:
- 4.0
I was shocked at the price per month but it’ll work!!!
Philip Johnson | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
DEBRA DOANE | Overall Experience- Rating:
- 5.0
I mainly dealt with Jackson and Becky. The entire staff was friendly and very helpful though. I did want to take a second to really thank Jackson and Becky though. They went above and beyond in every way that they could to help us. Super sweet and so very helpful. They kept a really clean store and the property never was dirty. 10/10 will have recommended them to friends and colleagues. Would, in a heartbeat, use this U-Haul just for them if I ever needed to again. Thank you!!
DANIELS Brooks | Overall Experience- Rating:
- 5.0
To the point, no hassle!
ROBERT SWENSON | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
judy thomas | Overall Experience- Rating:
- 5.0
Friendly,courteous and very helpful .
DEBRA DOANE | First Impressions- Rating:
- 5.0
I was in a panic to get my friends property mood. I called uhaul and asked if they had a truck or trailer, 2 men to load everything and he asked when I needed them by. I replied yesterday. OK today as soon as possible. By 1:00 I had a truck and 2 men at my friend's place. It took them 3 hrs to have it all out and unloaded into a storage unit! I was impressed!
Mary Hewitt | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
kees debruin | Overall Experience- Rating:
- 3.0
The service was fantastic, but when I went to use my unit for the first time my code didn't work for me, I think it's someone elses code, and I set the alarm off and I didn't get to unload anything and I had to wait to the next day for staff hours.
Stephine Cunningham | First Impressions- Rating:
- 5.0
Great staff! Professional and courteous. I would highly recommend to any one who asks me about this store.
Andy Perez | Overall Experience- Rating:
- 5.0
The staff was extremely kind and helpful. Everything from top to bottom was a very positive experience and I would recommend them to all of my friends and family. Very professional and friendly.
Shannon Nading | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Justin Bergmann | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Ivy Meredith | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Nellie Bearcloud | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Summer Reynolds | Overall Experience- Rating:
- 1.0
Customer did not leave a comment.
Ciera Smith | Overall Experience- Rating:
- 5.0
The staff there are just Awesome. I will recommend this location to anybody that I know needs just about anything when it comes to moving and storage. This store has everything!
Renee Morgan | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
lonny bagley | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Landy Sears | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Morgan Mckeen | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Michael Farrar | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
ROBERT FELD | Overall Experience- Rating:
- 5.0
Thank & Godbless You Becki in the Heights of BillingsMt Kind helpful person
Oshon Old Elk | First Impressions- Rating:
- 5.0
Everyone was so helpful. A great experience
Margaret Bolejack | Online Move In- Rating:
- 3.0
Customer service is lacking unless your lucky enough to get Jackson the manager. Was never able to disarm the alarm and always had to go to office to get access to the building.
Jason Meek | Overall Experience- Rating:
- 5.0
It was very clean and maintained pretty well for a old faculty. Staff were helpful and friendly every time I needed them but not always at the ready to acknowledge that you were standing in front of them at the counter for service.
Denise Bohlman | Overall Experience- Rating:
- 5.0
Everyone was professional and friendly!
ray baldwin | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Barry Brooks | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
James Crouse | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Robert Spoja | Overall Experience- Rating:
- 2.0
Had problems with my payment showing that I paid in person. Storage unit door kept getting stuck in open position, weather stripping on door kept ripping off
James Fann | Overall Experience- Rating:
- 5.0
Excellent experience and highly recommend! Management and each staff member were engaging, accommodating, answering all my questions with professionalism and genuine interest. Thank you all!
Trisha Glen | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Lisa Chavez | Overall Experience- Rating:
- 5.0
I recently had to do a emergency move, and so I called u-haul. They got me the truck I wanted, and even threw in a storage unit and lock for free. I have never heard of anything like this or experienced it. They were there for me, with absolutely no problems. They also let me park the truck I rented from them on there property, since I have no where to live, let alone a place for the rental . I would recommend them everytime.
James Scheneman | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Teri millar | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Amburley Carlos | Overall Experience- Rating:
- 5.0
The staff is excellent. She was very helpful and was able to get me a storage unit that fit all my things. Would highly recommend them. Thanks it made my move easy.
Marilyn Greenough | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Tina Jones | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
michael curtis | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Kortney Schnell | Overall Experience- Rating:
- 5.0
Great people work there. Jackson is Great Mgr. 3 yrs had shed. Indoor . All dry no bugs. Good temp. Easy access. Security phenomenal.
carol stanley | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Bret Burris | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
VIRGIL GUNDERSON | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
deborha anderson | Overall Experience- Rating:
- 5.0
In all locations the staff was very friendly and helpful! I would definitely recommend them to family and friends and continue to use their services.
betty jessop | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
James Crouse | First Impressions- Rating:
- 5.0
Becky is top-notch! She is patient and informative and available. Love how she has such great customer focus and knowledge of her job. It was over 100 degrees inside the facility where the employees were working and helping customers. They stated the air conditioner had gone down. That was really sad to see. Your employees deserve better than that.
Trisha Glen | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Michelle Grenier | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Kristene Blair | Overall Experience- Rating:
- 5.0
I am very pleased with the overall experience on renting a moving truck and rental unit. The room is very clean and easily accessible and convenient with access to using their dollie and flatbed inside the storage facility . I like the padlock they provide is one you can use later on anything vs the bolt type used at many other facilities used only for storage unit doors. Monthly Uhaul rental prices are lower than other storage unit prices I've dealt with and if you are renting one of their trucks they give you one month free on your rental storage unit! Uhaul will always be my go to place when needing to rent a storage facility.
deborha anderson | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Matt Palmer | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Marilyn Witt | Overall Experience- Rating:
- 5.0
Staff was very friendly and helpful.
Jody Nordgulen | First Impressions- Rating:
- 5.0
On all ends U-Haul was an excellent experience for my move. From getting the trailer hitch installed to checking out of the storage facility and the value was excellent. Very friendly and Helpful staff at The Heights location. Would recommend you to others and use your services again.
Timothy Salamon | Overall Experience- Rating:
- 5.0
The location was close to where I moved to
Duane Kruckenberg | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
NICOLE MOLER | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Robert johnson | First Impressions- Rating:
- 5.0
Nothing personal. I just couldn't justify paying for storage on Christmas lights and 10 bowling balls lol I'm sure I'll get another in the future. And I'll always get my uhaul trucks from the heights! Love these guys!!
Linda Tibbetts | Overall Experience- Rating:
- 5.0
The crew was great to work with from start to finish.
Wanda Smith | Overall Experience- Rating:
- 5.0
Always friendly
Tammy Vecchiarelli | First Impressions- Rating:
- 5.0
The staff was very professional and helpful every time I interacted with them. From start to finish it was a great experience. Very secure.... I would recommend them every time.
Kathryn Walkup | Overall Experience- Rating:
- 5.0
A little bit on the over priced range. But everything is now that lying Biden is in office
Dale Tammen | Online Move In- Rating:
- 4.0
One employee was awesome. The other kinda acted llike he did not want to really work with people.
BURL DEAN WAITMAN | Overall Experience- Rating:
- 5.0
They had a unit for cars n I got one when I needed one I would go bk to this place again
Charles Freeman | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jackie Henderson | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
steven ross | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
RHONDA KAY KOBER | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
LOIS LEA DROSTEN | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Wanda Smith | First Impressions- Rating:
- 5.0
I've been using them for over 6 years I have no complaints at all
freddie usrey | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
HEATHER JOHNSON | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
RHONDA KAY KOBER | First Impressions- Rating:
- 5.0
Very helpful.
Kathryn Walkup | First Impressions- Rating:
- 3.0
The place is way to expensive. I found a place same size unit, better security and half the price.
MINDY SCHAMP | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Tammera Deglow | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
pam brown | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Richard Slevira | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
trevor smith | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
james sterling | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
DENNIS POPETSAITKE | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
CAROLE EGGUM | Overall Experience- Rating:
- 5.0
The staff was among the best I have ever dealt with for this type of business.
Robert Foster | First Impressions- Rating:
- 5.0
The best customer service ever! Jackson should get promoted or a significant raise at the minimum! He is the reason I stayed with U-Haul, for he instilled trust and outstanding service in my time of need! I, without reservation, would recommend U-Haul to anyone needing storage or a rental truck. Thanks for the opportunity to give my thoughts! Sincerely, Mary Meyer (formerly Campagna)
Mary Campagna | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Judy Altenhofen | First Impressions- Rating:
- 5.0
Great customer service. Very responsive !
Shalene Sparling | First Impressions- Rating:
- 1.0
I haven't had this unit since may of 2020
Jason Paisley | Overall Experience- Rating:
- 2.0
The local uhaul office is great. I absolutely hate that when I call the phone number listed I get someone who isn’t at the store. I was on hold multiple times for 30+ minutes. When I call a local number I expect to speak with a local person.
Taryn Fritz | Overall Experience- Rating:
- 4.0
Nice trailer really good service. Only thing I would change is work with customers on price when they have to travel 200 mile round trip to get the trailer from a location other then where they reserved 1.
Buddy Olinger | First Impressions- Rating:
- 5.0
Jackson is the best! He moved furniture into the storage unit for me. He went out of his way to be helpful and kind.
Clair Talyai | Overall Experience- Rating:
- 5.0
Jackson has always been helpful and friendly willing to go to extra lengths to help you
John Landry | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Philip Sones | Overall Experience- Rating:
- 5.0
Jackson went out of his way to help me move furniture into my storage locker. He was so kind and helpful.
Clair Talyai | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
VIRGIL GUNDERSON | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Ada Harrietc Morrow | First Impressions- Rating:
- 5.0
My mother is 86 years young, and many times they would assist her with the heavy boxes. That is customer service!! Thank you!!
dianne Hodges | Overall Experience- Rating:
- 5.0
Thank you greatly
Keith Westberry | Overall Experience- Rating:
- 5.0
Would like refund of the 2 weeks that i was still paid ahead for. My next payment rent wasn’t due til 16 th of month. The staff said he couldn’t do that. Not in there program.
Rebecca Sims | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
monique bungard | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jacquelyn Jones | Overall Experience- Rating:
- 5.0
Everything was top notch & the people were very helpful & friendly. Couldn't ask for anything better!!
Kenneth Martin | Overall Experience- Rating:
- 5.0
Staff here are above average ! Excellent service..very thoughtful and caring..I definitely recommend this u haul place to anyone in need of their services...
Donna Halstead | First Impressions- Rating:
- 5.0
Best uhaul and best customer service! These guys are very polite, and helpful! I wouldn't use anyone else!
Chad Brown | Online Move In- Rating:
- 5.0
BOTH GUYS ARE GREAT!
Jacquelyn Jones | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
jewlia love | Overall Experience- Rating:
- 4.0
Jackson was my first contact person. He was fast, friendly and professional. He, as well as all the other employees I've dealt with have been an asset to u-haul.... I'd definitely recommend this place for any and all moving/storage needs! 5*
Mary Campagna | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
John Landry | First Impressions- Rating:
- 5.0
U-Haul should provide ramps for wheeling items into trailers. U-Haul is convenient and affordable. A great value!
WAYNE WEBSTER OBERG | Overall Experience- Rating:
- 2.0
The over head door was broken from day one. We asked to have it fixed but it never was. We had to use a ladder to hold it up. Good thing it never came crashing down on anyone. Would have been a nice little lawsuit since we asked a couple of times to get it done. Staff are just simply rude now since management change and your price are way high. We have 4 other units same size for $100 less per month. After 3 years doing business with these folks, everything from renting as many as 8 units at a time and renting multiple trucks for multiple days, we are done and will not spend another dime with them. We will also do our best to steer storage customers to our new facility or others we have better relationships with.
Charles Burchell | Overall Experience- Rating:
- 5.0
Staff in the Heights was very helpful. Exceptional service.
Robby Gunstream | Online Move In- Rating:
- 1.0
I told the person on the phone that I had a 15' u-haul and wanted to make sure that I had enough space to fit my things and asked if the 7x14x10 was the biggest. She said she could size me up to 5x10x10 and move outside. Well this was over the phone and I was exhausted so didn't think about the math. When I arrived after hours as arranged, I realized the error and that the 5x10x10 was little more than a closet and would not come close to fitting everything. Instead of being done with my extremely long move, I now have to take a day off work to sort this out and do not have nearly as many people to help move stuff. What a poor experience
caleb sperry | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
JOSEPH WENTZELL | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
TARA BULLOCK | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Robert Steinbauer | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Karen Coats | Overall Experience- Rating:
- 2.0
Will never recommend worst experience ever
Trudy Salfer | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Kyla Schumacher | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
AMY WADDINGHAM | Overall Experience- Rating:
- 5.0
David really helped me out. I needed a unit in Billings, but I live in Carolina. He was able to work with me and my mom. Great customer service!
dianne Hodges | First Impressions- Rating:
- 2.0
I paid money for renting a unit AFTER i moved out. It didn't make sense to me and seemed like I was taken advantage of. Yikes, guys.
Nickolas Burklund | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
sharon ochs | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Cynthia Pease | Overall Experience- Rating:
- 5.0
Incredible staff at this location. Prices a little high especially for persons on disability. Probably could use a program for elderly disabled people. Don't expect free but could have been lower.
raY CHASE | Overall Experience- Rating:
- 5.0
They were very friendly and helpful
DEBBIE MOORE | First Impressions- Rating:
- 5.0
The people at U-Haul on Main St. in Billings Montana are friendly and helpful. If I ever need storage again, I will rent from U-Haul.
ELIZABETH BISHOP | Overall Experience- Rating:
- 5.0
Thank you for your cooperation and all your help and appreciate all what you guys have done for my move. Kim lockman
KIM LOCKMAN | Overall Experience- Rating:
- 4.0
Only have access until 5 on Sundays, that should be later.
Steven Nicola | Overall Experience- Rating:
- 5.0
.
katharine mcarty | Overall Experience- Rating:
- 5.0
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angie JOHNSON | Overall Experience- Rating:
- 4.0
They were very helpful
Margie Klawitter | Overall Experience- Rating:
- 5.0
The u haul facility was clean and well maintained. The staff was very nice and helpful.
Janice Danko | Overall Experience- Rating:
- 5.0
Your customer service agent was exceptional. He was patient even though it was fairly busy. He answered my questions and even made sure I knew where the unit was. Great service!
Michael Loveall | First Impressions- Rating:
- 2.0
Not impressed with man at counter gave me Storage unit that would not work said he was getting me a different one Hour later I went back in to see what was going on he was spaced out and didn’t even
Thomas Sitter | First Impressions- Rating:
- 4.0
Dave Smith the manager was cooperative and available when needed.
Eleanor Crawford | Overall Experience- Rating:
- 4.0
The facility served our needs and the overall experience was positive.
brad dale | Overall Experience- Rating:
- 4.0
It was good I’m having a little hard of a time figure out how to use the gate card but the people are fantastic
Margie Klawitter | First Impressions- Rating:
- 5.0
The employees were extremely helpful and answered all our questions.
RICO GARZA | Overall Experience- Rating:
- 5.0
Thank you! Awesome to have a free month - - total life saver!!! :::: huge grin::::
Sue Schweitzer | First Impressions- Rating:
- 5.0
Stuff is super great
Michael Healy | Overall Experience- Rating:
- 2.0
Sold me a lock and the key broke soon after. They were unable to assist with the problem. Took me over an he to get lock off and was speedy. Also truck so Was a gas hog.
sheryl nagel | Overall Experience- Rating:
- 5.0
Excellent service!
Lisa Chavez | First Impressions- Rating:
- 5.0
Thank you.
DIANE GULBRANDSON | First Impressions- Rating:
- 4.0
The experience at this facility was great. The employees were very professional and friendly. Everything is here that you would need for a quick and painless move.
Kim Combs | First Impressions- Rating:
- 2.0
I was assigned a unit that for 1 couldn't find, 2 customer service couldn't help, 3 paid for 24 hr access and couldn't even use it. Made 2 trips n still got no where.
roberta quintana | First Impressions- Rating:
- 5.0
Manager was great
Roger Droivold | Overall Experience- Rating:
- 5.0
David and the whole crew was so kind and helpful! I am so Thankful to have all our home furnishing out of storage but was also grateful to have a safe place to store our belongings. Thank You for your
Pamela Silverwalker | Overall Experience- Rating:
- 5.0
Very impressed by the whole establishment. First thing I noticed was how clean and organized the entire site was. Then I made contact with a very knowledgeable, polite and helpful the staff was.
raY CHASE | First Impressions- Rating:
- 5.0
Great Owner. He was very multitask being the only one in front. Great customer service.
Roger Droivold | First Impressions- Rating:
- 5.0
Ed and Dave were most professional and courteous in their endeavors to provide the very best customer service. There was an anomaly with the return date, in which they quickly resolved. Will use again
DAVID LANKFORD | Overall Experience- Rating:
- 4.0
Thanks
Kery Walker | Overall Experience- Rating:
- 3.0
The alarms were never accurate. They never worked right. Staff was very friendly though, facility clean. Move out day was tough, major ice build up in front of unit.
ROBERT WANDS | Overall Experience- Rating:
- 5.0
I’m giving this place 5-stars for the way they handled my business promptly, didn’t charge me for damage to the chains on the trailer from a cross country move, and the size of the storage on-site.
BRADFORD HINTON | First Impressions- Rating:
- 5.0
Awesome staff! Thanks for all your help.
Dave Alexander | Overall Experience- Rating:
- 1.0
David is an Amazing guy he helps customers out very much. But my experience on Dec 23rd 2018 was not good. My truck broke down twice and the gentleman working that evening was rude.
rose harper | Overall Experience- Rating:
- 5.0
The guys were awesome! Gave a veteran a much needed discount and we didn’t realize the 1st month for storage was free with the truck rental which helped my friend out tremendously. Thank you so much!!
Stacey Ingels | Reservation- Rating:
- 5.0
Friendly staff
Joseph Verlanic | Overall Experience- Rating:
- 5.0
Very helpful staff, decently priced.
Angela Corkill | Overall Experience- Rating:
- 5.0
Very organized, efficient layout. Staff very responsive.
Steven Herron | Reservation- Rating:
- 5.0
Was lovely to know my items were safe as I was away for several years. Thank you again for your fine service.
ALEXIS DEAN | Overall Experience- Rating:
- 5.0
David the owner was very accommodating.
Jennifer Friedline | Overall Experience- Rating:
- 5.0
William at the Billings, Montana facility is definitely underpaid and worth significantly more regardless how much you pay him. He went above and beyond to help position our trailer into a secure Unit
Riley Warddrip | Overall Experience- Rating:
- 5.0
We really like this facility the staff is great location just right super clean.
martha perterson | Reservation- Rating:
- 5.0
The manager and the employees here were amazing. Very friendly and fast with helping. I would recommend this place to everyone. A free one month storage when you use a uhaul as well very convenient
april sheehan | Overall Experience- Rating:
- 5.0
The employees were very helpful and friendly.
Havalah Ireland | Overall Experience- Rating:
- 5.0
Thank you
MARY GADDY | Overall Experience- Rating:
- 5.0
David the manager was very helpful through the ordeal that my moving company dealt me thanks for the help
Robert Steck | Overall Experience- Rating:
- 5.0
It was a great experience to keep our stuff in the storage. Employees are very nice courteous to us. They helped with so much everything was clean an we didn’t have to worry about anything we got hrl
Gabriel Lilly | Overall ExperienceAdditional Services at this Location
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