Customer Reviews for U-Haul Moving & Storage at kaliste Saloom

3,591 reviews

700 Kaliste Saloom Rd   Lafayette, LA 70508
(Next door to St Pius Catholic Church, Between West Pinhook and Fresh Pickens)

(337) 443-4637

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(337) 443-4637

700 Kaliste Saloom Rd
Lafayette, LA 70508
(Next door to St Pius Catholic Church, Between West Pinhook and Fresh Pickens)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Lisa O. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Seth M.  |  Overall Experience 
Rating:
3.0

I haul truck had no air conditioner. It’s 90 degrees outside and would have been nice to use it worki g.

JOHN U.  |  First Impressions 
Rating:
5.0

Great staff

Debbie B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tony D. 
Rating:
5.0

The store manager, Brett Dwyer, went above and beyond to do this hitch installation, including an electrical wiring kit, to my satisfaction. I am very pleased with my experience at this store located at 700 Kaliste Saloom in Lafayette, LA. Thank you, again, Brett!

Dale M. 
Rating:
5.0

the gentleman was GREAT

JESSICA B. 
Rating:
5.0

Not a thing. Equipment was absolutely perfect for what I needed. Thk. You

Theolice L. 
Rating:
5.0

Customer did not leave a comment.

SANDRA J. 
Rating:
5.0

Customer did not leave a comment.

Catherine J. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

Deborah J. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY K. 
Rating:
5.0

Customer did not leave a comment.

MARK L. 
Rating:
5.0

Staff is helpful and very friendly!

Aquila A.  |  First Impressions 
Rating:
4.0

Went to drop at u haul location on Ambsssdor Caffery where I told manager at original rental location that is the location I will drop trailer. They would not take it there and I was forced to drop it at location that was 10 miles round trip from the ambassador location. Not happy

frank T. 
Rating:
5.0

Customer did not leave a comment.

James A.  |  First Impressions 
Rating:
5.0

This location was efficient and clean also very friendly would highly recommend to check out for your storage needs

Rick G.  |  Overall Experience 
Rating:
5.0

Top ratings for courtesy, professionalism, service, ease of renting, phone assistance, and relaxed friendly attitudes.

Kenneth B. 
Rating:
1.0

Right from the getfield when I first made my reservations for U-Haul truck 26 ft and a car hauler all I got was a run around and lied to multiple times I will never ever use U-Haul again

keith PATTY k.  |  First Impressions 
Rating:
5.0

Great experience, little trouble finding my space but employee came to direct me after i called.

Rita K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS T. 
Rating:
5.0

Mr. Dwyer, the manager was very helpful. I felt that I was his most important person at all the times I visited the store.

Gail B R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kim B. 
Rating:
4.0

Customer did not leave a comment.

Rita K. 
Rating:
5.0

Everything was smooth.

Kenneth F. 
Rating:
5.0

Everything was done in a timely orderly manner. Very professional

Verina J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STANLEY T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

darren T. 
Rating:
5.0

Excellent service and friendliness!

Floyd C. 
Rating:
5.0

Customer did not leave a comment.

Nick N. 
Rating:
5.0

Customer did not leave a comment.

Tim D. 
Rating:
4.0

Customer did not leave a comment.

Gregory V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dana P. 
Rating:
5.0

Customer did not leave a comment.

GLENDA A. 
Rating:
5.0

Customer did not leave a comment.

Linchi P. 
Rating:
3.0

Was told I would receive discount on mileage because I had to wait around 40 minutes when i went to pick up rental. The person that had the truck before was not back yet when i had arrived for pick up.

Dana L. 
Rating:
5.0

Customer did not leave a comment.

andrew G. 
Rating:
5.0

Customer did not leave a comment.

PAUL G. 
Rating:
5.0

Customer did not leave a comment.

Stacy H. 
Rating:
5.0

Customer did not leave a comment.

GUY B. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHINE A. 
Rating:
2.0

Customer did not leave a comment.

Richard F. 
Rating:
4.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Was helped by Rene- he was very professional and helpful throughout the entire process.

Paul W. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
3.0

The vehicle had no dashboard lights! The steering was so loose it was super dangerous to drive on the road and in my opinion, needs to be serviced badly or retired from the fleet. Overall the worst experience with UHaul.

Mary C. 
Rating:
5.0

Customer did not leave a comment.

Dameon J. 
Rating:
5.0

Thank you for a great experience! Brett was extremely professional and thorough. I appreciated his efficiency and answering all of my questions.

Patrick S. 
Rating:
5.0

Outstanding customer service

Roberto G. 
Rating:
5.0

Customer did not leave a comment.

Christopher G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

carla P. 
Rating:
5.0

Customer did not leave a comment.

antoinette S. 
Rating:
5.0

Always great

Earl L. 
Rating:
4.0

Customer did not leave a comment.

Jokessa G. 
Rating:
4.0

The truck I got was not safe to be driven.

George S. 
Rating:
5.0

Customer did not leave a comment.

Miya M.  |  Overall Experience 
Rating:
5.0

Nothing! Everything went good! Rene was a huge help as well

Miya M. 
Rating:
5.0

Customer did not leave a comment.

Frederick N.  |  Online Move In 
Rating:
5.0

The gentleman who helped me was top notch

christopher B. 
Rating:
5.0

Customer did not leave a comment.

Steven R. 
Rating:
5.0

This was my first time renting at this location and they were quick and I was out of there in know time. I would definitely recommend this site to my friends. And the guy that checked me out was friendly. Great job man.

Martin M. 
Rating:
5.0

Customer did not leave a comment.

Charles D. 
Rating:
5.0

Customer did not leave a comment.

Tonacie C. 
Rating:
5.0

Customer did not leave a comment.

Bradley B. 
Rating:
4.0

Customer did not leave a comment.

Alice C. 
Rating:
4.0

You cannot improve on perfection. The young man did an excellent job. No improvement is necessary.

James S. 
Rating:
5.0

I recommend this to everyone

Lisa R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stewart D. 
Rating:
5.0

Customer did not leave a comment.

paul L. 
Rating:
5.0

Smooth process! Mr Brad helped me rent my truck and storage and he was amazing! Highly recommend this location!

NICHOLAS L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANDREA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

raylin M. 
Rating:
5.0

Best location

ROSE K. 
Rating:
5.0

Tires on trailer were bald

Richard C. 
Rating:
5.0

I had a very smooth transaction with knowledgeable Uhaul employees. It couldn't have gone any better.

Sherry R. 
Rating:
1.0

Customer did not leave a comment.

Katelynn B. 
Rating:
5.0

Customer did not leave a comment.

John J. 
Rating:
5.0

Customer did not leave a comment.

John B.  |  Overall Experience 
Rating:
5.0

I have called many storage inits and yall ate expensive but my things are safe.

Myra L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GABRIEL D. 
Rating:
5.0

The customer service representative Brad did an excellent job. Very thorough explaining policies and answered all my needed questions. The unit was also move-in ready. Would highly recommend

Brett D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cerise C. 
Rating:
5.0

Customer did not leave a comment.

Joe B. 
Rating:
5.0

They went above & beyond

Tylan P.  |  Overall Experience 
Rating:
5.0

Thank you for keeping our belongings safe and pest free!!!

Kelley J.  |  Overall Experience 
Rating:
1.0

This place is poorly managed, and an outright ripoff! They put me in jail then told me I owed them over $6,000.00. Whatever you do do not rent from u-haul. You will regret doing so. I promise.

albert b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
1.0

Customer did not leave a comment.

Makala A.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Christopher C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise C. 
Rating:
5.0

We dropped off after hours. Procedure was very easy

Paul R. 
Rating:
5.0

Customer did not leave a comment.

Chris H. 
Rating:
4.0

The cargo van had a bad odor in the inside.

Senetra G. 
Rating:
5.0

No complaints…everyone who I worked with on that day was awesome

ANNE R. 
Rating:
5.0

The associate that assisted was amazing, answered all of our questions, was very patient.

Dchelle P. 
Rating:
5.0

Customer service was excellent. Very friendly and knowledgable

Peter R. 
Rating:
5.0

Customer did not leave a comment.

LOGAN W. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M. 
Rating:
5.0

The gentlemen helping us with pick up and return were knowledgeable, respectful and courteous.

Mitzi S. 
Rating:
4.0

Everything was great, excellent staff but the truck ride was horrible. Too stiff suspension, at times the truck vibrated so badly I almost lost control. I won't be renting from U-Haul

Ricky O. 
Rating:
5.0

This is the second time in the last 6 months that I've used this location for a moving vehicle. They are great! Brandon was so helpful and nice for check-in!

Stephanie B. 
Rating:
5.0

Employees were very nice and explained everything well at both locations

paul A. 
Rating:
5.0

Customer did not leave a comment.

Elsie M. 
Rating:
5.0

Customer did not leave a comment.

Constance O. 
Rating:
4.0

Yes really clean and nice. But only one elevator for the entire storage facility

Shaina P.  |  First Impressions 
Rating:
5.0

Indicate whether the truck has floor tie downs.

Jeanmarc M. 
Rating:
5.0

This location was clean, and the equipment was in excellent condition. If I had to make one negative comment it would be that they should let the people know that there is no ramp on a 10-foot truck. They told me that this happens all the time people get the truck and realize there is no ramp. I rented a Dolly which was no use to me since I had no ramp and had to get people to help me lift into the truck.

Gerald B. 
Rating:
5.0

Customer did not leave a comment.

Jaberta T.  |  First Impressions 
Rating:
3.0

Running lights were not working, Brake and turn signals worked

Joel D. 
Rating:
5.0

Always efficient, and accommodating A pleasure to do business. I always call U Haul for all my moving needs. Thank u!

DORIES C. 
Rating:
5.0

Nothing customer service was immaculate! Thx to the guys!!

Jessica C. 
Rating:
5.0

Customer did not leave a comment.

Alissa P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael B. 
Rating:
5.0

Customer did not leave a comment.

Joesph S. 
Rating:
5.0

Excellent

Rafael V. 
Rating:
5.0

Customer did not leave a comment.

Elias B. 
Rating:
5.0

Customer did not leave a comment.

Keith S. 
Rating:
5.0

Customer did not leave a comment.

Howard f.  |  Overall Experience 
Rating:
5.0

Keep up the great work

Monica H. 
Rating:
5.0

Offer discounts to repeat customers.

Patricia L. 
Rating:
3.0

My move was a bit delayed due to my appliance dolly not being in the truck at after hours pickup. I had confirmed this dolly with my reservation online and twice over the phone when I had to change locations from Ambassador to this location. I was able to call the store during business hours. Brad was nice over the phone and said I could come pick one up or he could remove it from my contract. I did end up with my dolly in the end. It would have been more convenient to have it at pickup as requested. Also the uhaul app is trash. Corporate should fix it or stop pushing it to phones until it works better. Switching to the website did work a lot better, as my chat agent suggested. On the whole, it was an average experience. Not having these two issues would have made it alot better. But Brad was super professional and handled my issues with a pleasant disposition.

Sarah H. 
Rating:
5.0

Customer did not leave a comment.

jerome W. 
Rating:
5.0

Customer did not leave a comment.

Kelly D. 
Rating:
5.0

Brett and his team took great care of my valued possessions. I would recommend this location to anyone that asks me who would I trust to handle my U-Box.

Kenneth F. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH E. C. 
Rating:
2.0

The prorate moving is is great. To bad you don't do that on moving out paid for a full month's rent and only used 2 days worth. Would've given above average if it was. Plus an employee could've told me was going to be locked out of the main loading areas while I was emptying out my storage. Very rude cause he stood there and looked at me as I was loading my truck he could've said something. And that's why its below average

William R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antoine Y.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

bryan m.  |  Overall Experience 
Rating:
1.0

Brett is horrible at customer service! It’s been days after my move out date and I’m finding new things that were taken from me including social security information and important birth info for my baby. If I could come every day and leave a negative review I would!!! Insurance was not offered during contract signing, but of course mentioned once things were taken from my storage unit. I’m so confused about the way things were done and the lack of communication.

Danasia L.  |  Overall Experience 
Rating:
5.0

Colby was the young man that assisted me. He was very knowledgeable on information for the units. He even gave me a map and showed me where I could park the uhaul truck to unload.

CONNIE O.  |  First Impressions 
Rating:
5.0

Thanks for making my visit easy and understandable getting to my storage container.

marline t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarah H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dalton J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lirik S.  |  Overall Experience 
Rating:
5.0

I have stored with other companies and been very disappointed. I even bought insurance and couldn’t collect when rats chewed holes in our leather sectional and things molded. Therefore I asked lots of questions ahead of time about rodents and mold. I was assured that the facilities we’re excellent. Our things were in storage for seven months. Everything was perfect when we returned. From start to finish, the staff members were all helpful, polite, and knowledgeable while they answered any questions I had. The automatic payments worked well while we were out of state. The U-Haul on Kaliste Saloom is the best storage facility in Lafayette, Louisiana.

kathy D.  |  Overall Experience 
Rating:
3.0

Would've liked to have the 3 weeks left of my rental refunded. I have pictures showing nothing was left in the rental was only in the unit 10 days. No refund so not happy. Legally entitled to a partial refund. But it is what it is I guess. Paper I was given said no refunds and nothing owed so. Not happy.....

Marlena G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jenifer m.  |  First Impressions 
Rating:
4.0

I never had any issues until I went to move out my things. My move out was delayed by 2 days due to being unable to gain access to my unit ,as I was told by by one of the employees that they had to lock the doors early due to an incident on the other side of the bldg. I went back the next night to remove my things and was unable to gain access again on the other side of the bldg also. So, I had to wait until the next day to remove my items to be able to do a check out thru my app. It then took 3 days to receive my email and for my contract to not show up on my app.

Tammi G.  |  Overall Experience 
Rating:
5.0

This is a great staff. The manager BRET is awesome and very understanding. He really took care of me and he was a blessing 🙌🏾

skylar c.  |  First Impressions 
Rating:
3.0

There was a car in the loading dock area where we and others were trying to unload. Staff claimed they didn’t know who the car was for. It was in the way the entire 1-2 hours we were there. Very inconvenient but I love my storage.

Stephanie E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derenise B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aveia P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

anna s.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Dontavia S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terristopher R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ron V.  |  Overall Experience 
Rating:
5.0

Friendly staff. Extremely clean all the time. I am an older single female. I always felt safe.

VIRGINIA T.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Dontavia S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Telethia S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Inaya P.  |  Overall Experience 
Rating:
5.0

Great service and experience from the call center agent to the staff at this location. SUPERB!!

Edward L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bridget F.  |  Overall Experience 
Rating:
4.0

I tried to call the office to verify where I needed to go, but did not end up getting a person. I also called for help when I was on one of the floors and the button rang, but it did not end up connecting with anyone. Also, the map was confusing since I had an upper first floor unit and did not realize we did not need to use the elevator

Kayla W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Terristopher R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Desire V.  |  Overall Experience 
Rating:
5.0

This Location is amazing!

Brad D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clifford F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DESTINY E.  |  First Impressions 
Rating:
5.0

The security and alarm system at this facility gave me a good feeling that my belongings were safe.

Lavon B.  |  Overall Experience 
Rating:
5.0

Brett and the rest of the staff were very kind and professional. It was also easy to reach them when I ran into a problem. They are the golden standard for customer experience, thanks so much!

Damian A.  |  Overall Experience 
Rating:
5.0

Excellent service all good and clean..

Pedro J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carlnetta d.  |  Overall Experience 
Rating:
5.0

Very clean for the most part, did notice a lot of dead roaches laying around the area. Other than that it was fine.

Gage a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole H.  |  First Impressions 
Rating:
5.0

Great Customer Service

Demarcus T.  |  First Impressions 
Rating:
5.0

Good job excellent service..

Pedro J.  |  First Impressions 
Rating:
5.0

Staff and facility were A+!

MARCELLA J.  |  Overall Experience 
Rating:
5.0

Very easy process. No contracts.

Joseph G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HANSEL H.  |  First Impressions 
Rating:
5.0

Nice calm people. Clean facilities

VIRGINIA T.  |  First Impressions 
Rating:
5.0

Excellent service: the gentleman who helped us check in and completed the truck rental was knowledgeable, helpful and engaged well.

Guy G.  |  First Impressions 
Rating:
5.0

Could not have asked for better service!

MARCELLA J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

stephen v.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lydeilia B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

TONIA G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Devontrae M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Murella F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carlnetta d.  |  First Impressions 
Rating:
5.0

The employees were so welcoming and helpful. They’ll if I ever need another storage unit, I will definitely use you and refer people to you.

Kasie B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY T.  |  Overall Experience 
Rating:
5.0

Thank you for your service! We had a good experience overall.

Chloe M.  |  Overall Experience 
Rating:
5.0

Would use Kaliste Saloom location again.

Roderick D.  |  First Impressions 
Rating:
3.0

The complaint I have is when you try and call no one answers or calls you back. You have to keep calling until you finally get someone. The other complaint is I paid for the full month of January and have not gotten a call, reimbursement for the part of the month since I moved out of storage Sunday January 15th. That alone is making it to where I do not want to use uhual again. The storages were clean and no damage. We have called multiple times and all it does is ring. We also called customer service and got them to send two messages and still no call from them or reimbursement. When I called previous months it was not that bad but now nothing.

Kim T.  |  Overall Experience 
Rating:
5.0

Nick was very friendly and helpful! Thanks again

Gnya D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

STACY T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rosanna T.  |  Overall Experience 
Rating:
5.0

Staff was extremely friendly and helpful. Thank you.

Chuck C.  |  First Impressions 
Rating:
5.0

Never had a problem with .,They all of my questions even if it was on the phone on in person faithfully. I’ve had the storage since 2020 with no problem

Hinder W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JERIKA J.  |  Overall Experience 
Rating:
2.0

I DID NOT use this facility!!!!!! Getting sued for it, but have no clue where this is and have NEVER stepped foot even around it! If this is done when it's not used, hate to think what would happen if you did patronage there!

SANDI B.  |  Overall Experience 
Rating:
1.0

Was given very minimal information. None of my stuff was set up the way it should've been and the number to call to get help doesn't even work.

amy w.  |  First Impressions 
Rating:
3.0

They are to expensive & to many add on fees as I have to buy a $10 lock instead of using my own, plus you have to buy there insurance

Desire V.  |  First Impressions 
Rating:
5.0

Storage facility was very clean and well maintained. Lighting came on as approached.

carolyn b.  |  First Impressions 
Rating:
5.0

Your employee, Nick, was superb. Super nice and helpful. Your prices have skyrocketed, though,

dawn g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenton Blanchard B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelsey M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marsha W.  |  Online Move In 
Rating:
5.0

Fast friendly service in a well-kept facility. A terrific 1st time storage experience and if the need arises again, I'll be back. Thank you!

GLENN P.  |  Overall Experience 
Rating:
5.0

The staff went above and beyond to help in every situation that arose, although there were NOT many. The facility was extremely clean, sanitary, well lit and maintained by the staff. I especially loved the fact that it was semi climate controlled with dollys and carts available at no additional cost to the customer. This was my first experience renting a u-haul and it was problem free and overall a safe and easy experience. Thank you to all of the staff that helped me. I appreciate you and all of your attention to detail and hard work. Thank you U-Haul! Keep up the great work of providing quality service and products at a reasonable price. It’s refreshing to see a company putting their customers first!

Kristy D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lakyra P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hilda D.  |  First Impressions 
Rating:
5.0

Excellent experience with storing with this store. Would highly recommend renting with this location.

dwain p.  |  Overall Experience 
Rating:
5.0

This U-Haul Facility is awesome. They have a friendly and helpful staff. This location is very clean and the units are too have not seen any roaches. Enjoy using this facility and would highly recommend this U-Haul location.

Dwain P.  |  First Impressions 
Rating:
5.0

I love it very nice

Kelvin R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keyana W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angelica R.  |  Overall Experience 
Rating:
2.0

Roaches in the unit and when I lost my access card was told by the “owner” they hadn’t passed out access cards in the last year but then when he saw that I had just rented the unit 3 weeks earlier just stared at me shrugged his shoulders! Definitely do not recommend this location!!!

KASEY J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammyica P.  |  Overall Experience 
Rating:
3.0

My storage was in climates control( believe I’m saying it right) but it’s barely felt like the air was working.

LESLEY C.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

NASTASSIA T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kayla C.  |  Overall Experience 
Rating:
5.0

I give this location 5 stars 🌟 they are good people and its hard to find people working in the industry like this that are actually here for there customers and care

Rick S.  |  First Impressions 
Rating:
5.0

Great

Megan S.  |  First Impressions 
Rating:
5.0

The Uhaul Employees was very kind & helpful to me, especially Jessica, Thank You

Beverlly J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terrell B.  |  First Impressions 
Rating:
5.0

The staff was awesome!!

Denise G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRITTNEY A.  |  First Impressions 
Rating:
5.0

Awesome place clean units, climate control, prices little to high but what’s not. :)))))))) Thanks U-Haul 👍🏻👍🏻👍🏻👍🏻

dwain p.  |  First Impressions 
Rating:
3.0

The storage facility was good. However renting a truck was a very bad experience for us more than one time. Jessica was excellent! She’s a great employee at the Kaliste Saloom location

Peggy S.  |  Overall Experience 
Rating:
5.0

The staff was courteous, helpful and accommodating, I would use/recommend that facility for that reason alone. The facility itself was exceptional and exceeded my expectations!

Gilbert M.  |  Overall Experience 
Rating:
4.0

Only issue was requested outdoor unit and thought it was reserved only to get there and was forced to haul items to 2nd floor down long hall, if not for that would have been an excellent rating.

Wayne G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Shawnell C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juanita B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lucille t.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ROSALIND M.  |  First Impressions 
Rating:
5.0

I AM VERY SATISFIED, JESSICA WAS VERY KIND & EXPLAINED & ANSWERED ALL MY QUESTIONS. TELL HER THANKS, I APPRECIATE ALL HER HELP!!! THANKS👍🏼

Beverlly J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TONIA G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Troynasha J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KAREN D.  |  First Impressions 
Rating:
5.0

the general manager was great, when I expressed the storage unit I booked wasn’t big enough he immediately start showing me different sizes and make sure the size I selected the second go round was perfect for my things. great job dude.

Shaquansa D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joni B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angelica R.  |  First Impressions 
Rating:
4.0

Good experience after a long drive.

Anissa J.  |  First Impressions 
Rating:
3.0

Didn’t like the fact that I had to pay for a full month of storage and my items were only in there for a few days. No discount or anything was given.

Debreka J.  |  Overall Experience 
Rating:
3.0

During the checkout of the storage reservation on the internet, I was informed of not being charged for the 1st month of storage due to reserving a 20’ Uhaul truck in conjunction with the storage. Upon checkout & signing the documentation at the facility, the service rep did not want to discuss or explain as to why I was informed of not being charged for the 1st month of storage rental. She was very inconsiderate and slightly rude.

Quincy L.  |  First Impressions 
Rating:
5.0

Over a years time that I had it everything was good except once when they took my payment and didn’t put it in the computer and 3 days later I was sent a email saying it wasn’t paid but I went with my receipt and then they changed it…..

Marie P.  |  Overall Experience 
Rating:
5.0

Staff was wonderful and courteous.

damon m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Therese M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valerie R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronshawna R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leon R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kiana w.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cara T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Mark M.  |  First Impressions 
Rating:
5.0

Everything was a great experience , I just wished they would be open a little longer instead of 10pm

MYNMAYH K.  |  Overall Experience 
Rating:
5.0

Staff was friendly and professional. Knowledgeable about their job. THANKS.

GARY W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

diamond c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valerie R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle B.  |  Overall Experience 
Rating:
5.0

Chelsea was great! Very helpful and informative!!! Easy access to storage area which was very well marked.

Wally B.  |  First Impressions 
Rating:
5.0

The staff is great!!

Claude M.  |  Overall Experience 
Rating:
5.0

I had a horrible experience on the road from Atlanta but when I got to you guys y'all made my life so much easier I am truly grateful for you guys you made my trip a whole lot better where it was dark you shined a bright light I pray God for you guys thank you your gratitude will never be forgotten I will recommend you to the world and the lady I love most the lady with the cute stomach the pregnant lady I forgot her name I'm so sorry that I love you sweetheart you are the best congratulations on your baby boy ❤️🌻

Melissa H.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Reginald A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Troynasha J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

amber b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Asia C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEREK S.  |  First Impressions 
Rating:
4.0

I only use the storage building for half of the month of October and was told that I would not be able to receive a discount for this month. My things have been in your storage over 18 months. It seems to me that U- Haul would help out good paying customers. Just like you want good or bad reviews from your customers we would like a little help from u guys as well . I had two of your building and never miss a payment. I moved my things because the rent went up and I I still trying to get back into my house. Things are very riff a this time and having to live on a fix income is not easy.

ROX C.  |  Overall Experience 
Rating:
5.0

Baily was super courteous and proficient. He really made the process smooth.

randy l.  |  First Impressions 
Rating:
5.0

Everyone was so nice and professional

Loretta C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tayvon B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marc M.  |  Overall Experience 
Rating:
5.0

My move went very well using the 15 ft truck & car dolly. I received a free month storage unit for free as well as I really needed that.

Bernie E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEEANNA B.  |  Overall Experience 
Rating:
5.0

Great helpful friendly group made me feel like I was important. “Hi Mr. Dale.” “ What can we do for you Mr. Dale “ “Thanks Mr.Dale “ I’ve rented trucks there several times and they always remember me.

Dale S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bernie E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bailey C.  |  Overall Experience 
Rating:
4.0

The manager was excellent however the unit I originally reserved was not available when I got there to sign and pay. Thankfully the manager had another unit available to suit my needs. I would highly recommend the manager for promptly making it right. I seems there is a communication disconnect between physical U-Haul storage facilities and the online service. The online service just lets people reserve units that are not physically available. U-Haul should talk to the physical store before allowing reservations. This very well could have become a very bad review because I drove an hour and a half to get there after I spoke to the U-Haul customer support center that confirmed everything was good to go. Thank goodness that the manager there was able to get me into a unit regardless. Some people may not be so lucky in the future. U-Haul should communicate with the facility manager to confirm the number of units available for reservations before letting customers book a reservation. I gave 4 stars because I didn’t have to go find another place to bring my truck load of stuff. The staff at the facility deserves 5 STARS! The online customer support deserves 2 STARS for not actually confirming my reservations with the facility staff when I asked for a confirmation before making the trip and told me the unit was available. If I had gotten there with all my things and the manager couldn’t rectify the problem I most probably would have never done business with U-Haul again because of the false confirmation I received from the support center.

Jake M.  |  First Impressions 
Rating:
5.0

Brett was extremely helpful and patient! He did not rush me or made feel he didn’t have time! He explained everything well!

Loretta C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason J.  |  Overall Experience 
Rating:
4.0

Canceling was troublesome

Tristan S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacques R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELISA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelley Q.  |  Overall Experience 
Rating:
5.0

Staff was nice and knowledgeable.

Lisa B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHIQUITA P.  |  Overall Experience 
Rating:
5.0

Customer representative Mr. Bailey was very kind and professional!

MELISA S.  |  First Impressions 
Rating:
5.0

very professional workers very clean and secure facility

Theresa C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenrell F.  |  Overall Experience 
Rating:
5.0

The manager there gives exceptional customer service. All of his staff is friendly and helpful. This location is by far the best U-Haul location that I have ever been to and the best in Lafayette, LA.

Denise V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NYALA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SPARKLE C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brittany g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Champagne W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shendel B.  |  Overall Experience 
Rating:
5.0

Very convenient, clean & professional!

Chondre S.  |  Overall Experience 
Rating:
5.0

Parking was the only pit fall but other than that no complaints

Ann V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAJENNEA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NYALA R.  |  First Impressions 
Rating:
5.0

Staff is excellent!

Claude M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Derrick G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kassler S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victoria M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

April A.  |  First Impressions 
Rating:
5.0

The young men that run the store are amazing! Very very helpful and even gave us use boxes that was so helpful.

JAMES M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sara C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ALVIN D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donn M.  |  Overall Experience 
Rating:
5.0

Facility was always clean, staff was extremely Helpful. I would recommend this facility to everyone I know

Ronald W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra J.  |  Overall Experience 
Rating:
5.0

Staff was very friendly and very helpful. Facility is very clean and feels safe.

Donn M.  |  First Impressions 
Rating:
2.0

When I had my first encounter with staff member to verify my storage rental, I was not given an access code nor any other useful information needed for my storage rental. On my arrival on move-in date, I had no access to to the storage facility.

Derek B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hannah H.  |  First Impressions 
Rating:
1.0

I went to load my storage unit and my access code did not work, I tried and tried to get ahold of the store manager for an hour before the doors wouldn’t open and I couldn’t return my truck because the gm never answered his phone. (Brett Dwyer)

Sydney B.  |  First Impressions 
Rating:
5.0

Needed a storage unit to store a few things, I went online to try to find something convenient and in my budget. I decided to go with uhaul. When I went to get everything set up, I was promptly greeted. The staff at this place is amazing, they took to time to thoroughly explain everything I needed to know and answer any question I had. I would definitely recommend this place to any of my friends and family. You guys are rockstars!

Christopher T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kendall S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley H.  |  Overall Experience 
Rating:
5.0

Chelsea was awesome and super helpful. She made the whole experience easy and enjoyable. The staff there was quick and above and beyond.

Magaly C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ASHLEY A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin W.  |  First Impressions 
Rating:
5.0

Best storage facility I have used. Friendly and helpful staff.

Michael R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Morgan W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brittany g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nekeisha T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nekeisha T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nekeisha T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denisha H.  |  First Impressions 
Rating:
5.0

They go above and beyond. Facility is super clean.

Amy F.  |  Overall Experience 
Rating:
5.0

Great STAFF

Marcella C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kendall S.  |  First Impressions 
Rating:
3.0

Local office and facilities were excellent but reaching a local person is a loooooong pain. Being routed to the national phone bank when you have a question or need to discuss with a local person is a pain.

Fred D.  |  Overall Experience 
Rating:
4.0

At times it was difficult to find a worker, but as many businesses are suffering Covid 19 work shortages it is well understood and acceptable.

John D.  |  Overall Experience 
Rating:
5.0

Staff is great!

Jay R.  |  Overall Experience 
Rating:
5.0

Really liked the friendly personnel. Was courteous and helpful.

Linda C.  |  First Impressions 
Rating:
5.0

Excellent customer service and assistance

Chanci S.  |  Overall Experience 
Rating:
4.0

I have been sitting on hold everyday since Wednesday trying to speak to a live person but after 30-45 minutes on hold I give up each time. I need someone to contact me immediately 970-744-1668

Kim B.  |  Overall Experience 
Rating:
5.0

Very sweet customer service. Try their best to help accommodate your needs. Highly recommended.

ANGELA L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LATOYA C.  |  First Impressions 
Rating:
5.0

Nice storage. Clean and very convenient.

Mary C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rebecca c.  |  Overall Experience 
Rating:
5.0

Brett and Chelsea were awesome. They were extremely helpful and insured all needs were met. The facility is well maintained. Promote immediately.

Daraseres O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Erica S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christopher l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denice W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

constance t.  |  Overall Experience 
Rating:
5.0

The guy who helped us went above and beyond to make sure we were satisfied. I believe his name was Bailey. Not sure but believe her was the asst mgr. Very nice guy!

ELIZABETH B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dusty G.  |  First Impressions 
Rating:
5.0

Delightful staff. Stephanie is especially bubbly and engaging. Immaculate facility. Excellent promotional offer.

Jhan B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenericka S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

NIGEL B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kaysha B.  |  First Impressions 
Rating:
5.0

We had to go to the storage a few times. The covered bays we’re always available. The carts were so helpful. A very good experience for us.

christian s.  |  Overall Experience 
Rating:
1.0

The in office workers acted as though it was an inconvenience to answer and respond to questions. I was told my storage was ground level, however it was not, then the garage bay door nearest the steps I had to carry my belongings up was broke so that meant I had to move my stuff from an even further location. I also turned in the u haul prior to their end of day yet they marked the van as not being turned in until the next day. Being charged full price for 5 days when I had it 37 hours total is also majorly inconvenient.

Keyana S.  |  First Impressions 
Rating:
5.0

Very professional and useful

Jessee C.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Theresa D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MEGAN P.  |  First Impressions 
Rating:
5.0

Staff was ultra nice and helpful. Everything was well done. Exceeded my expectations!

Daraseres O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nikki T.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

willie d.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Janeth P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Chadnarika S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

kenrard b.  |  First Impressions 
Rating:
5.0

Chelsie was amazing professional. Friendly and helpful the facility was extremely clean safe

Chantelle T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cyrus K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jay H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonathan B.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

KAREN T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sabrina B.  |  First Impressions 
Rating:
4.0

The answering service is horrible.. .even when there's hardly anyone in the building.. I'm not sure why. But I have no complaints and the storage was very nice. The people inside were very helpful and friendly. The service was excellent.

Ariel C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tinikki B.  |  Overall Experience 
Rating:
3.0

Customer service and everything is great but I choose no to get a unit because I’m looking for a 30 dollar unit, there should be more options on the first floor where I can easily roll a refrigerator in have the other corner to stack boxes or anything else I may need, I’m having a home built not wanting a extra bill but 30 bucks was sounding good specially with 1st month free

Ritchie D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

troy m.  |  Overall Experience 
Rating:
3.0

1st locker that they give me was taken. I had 2 walk all the back to the front. It was hot & im also pregnant. When I try to come later on to put more stuff. The code didn’t want to let me get it. And it was way before 10pm

LESLEY C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

doug p.  |  Overall Experience 
Rating:
5.0

Chelsea waited on us. She was a huge credit to your company. I don’t know what you are paying her, but whatever it is, it’s not enough. She actually made the experience fun and exciting. She was awesome!!!!! Lynn Wood

Lynn w.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kenyettra T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARKESHA P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Katheryn A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brad f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jordan s.  |  Overall Experience 
Rating:
3.0

Everything was great, except for the fact that I just paid my rent two days before moving out and that I am also paying for the 28 days that I won't actually be renting the units. And tyere is no offer/allowance for reimbursement even though I have been a very loyal/frequent customer.

Cheyenne S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tessa L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tessa L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William J.  |  Overall Experience 
Rating:
5.0

I was simply blown away by this place. I had low expectations as my past storage rental experiences were not exceptional. I thought the building itself was unassuming. When I walked in I immediately was impressed. Staff was welcoming and helpful. Additionally the actual storage are was clean beyond my wildest imaginations. I will certainly be recommending the business for those in the area.

Jason J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tonia R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aerielle W.  |  First Impressions 
Rating:
5.0

We are evacuees from lake Charles we found both locations to be very helpful and pleasant.

BYRON J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Claude R.  |  Overall Experience 
Rating:
5.0

Unfortunately, the U-Haul I was given wasn't working correctly the mirror was broken on the passenger side making it impossible to drive in the rain. The brakes didn't work. Overall it wasn't a pleasant experience. And they charged me $200. I kept having to make stops between Lafayette and Lake Charles. In the rain after the storm to retrieve my property. It was a very sad day. Well, thank you have a great day.

Patricia C.  |  First Impressions 
Rating:
5.0

This UHAUL facility goes above and beyond to make sure your needs are met. I highly recommend this location!

Cynthia D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHEKEILA B.  |  Overall Experience 
Rating:
5.0

Great facility & people

Kathlene L.  |  First Impressions 
Rating:
4.0

The girl who rented me my unit needs a raise. Exceptional customer service. She went above and beyond and I rarely see that today..

TRACEY T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lee H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALANEE B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carla L.  |  First Impressions 
Rating:
5.0

This is a very trying time for me and my family due to hurricane Laura. Every single person I talked to from your company was nice and helpful. I don’t have one complaint.

erica r.  |  First Impressions 
Rating:
5.0

The 2 guys that assisted me were very plesant. They helped me thoroughly and without hesitation. The facility was very clean and well set up. I would definitely recommend this location to my friends and family.

Ronshawna R.  |  First Impressions 
Rating:
5.0

Thank you!

Tonya J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle M.  |  First Impressions 
Rating:
5.0

Mr. Begnaud was very professional and helpful, especially for a young man his age. Very much appreciated.

troy m.  |  First Impressions 
Rating:
5.0

I would like to thank ALL the STAFF at U-Haul for they kindness and smiles. I appreciate the help and support you showed to me by answering questions and being knowledgeable about U-Haul. Brett keep up the excellent work you are doing as a general manager, Bailey thanks and Mickayla you got this you're doing a good job keep up the excellent customer service everyone. Thanks and stay alert and safe the year 2020 shall pass. 😇

mandle l.  |  Overall Experience 
Rating:
5.0

Their staff is very friendly helpful an nice, and they make sure you know what your storage is at. Thanks again!

Reggie D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ellen M.  |  Overall Experience 
Rating:
5.0

Staff was very friendly 🥰

SHIA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JANEL M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHELLE C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james b.  |  First Impressions 
Rating:
5.0

Very nice and helpful staff. Nice indoor facility.

Ellen M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Allison K.  |  Overall Experience 
Rating:
3.0

Was charged late fees when I was told they would not charge me.

KAREN D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BIYUNCA G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jayson H.  |  Online Move In 
Rating:
5.0

Very good customer service.

Kimberly M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHELLE C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Abigail B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charlene W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CLAYTON S.  |  First Impressions 
Rating:
5.0

Bailey was kind, patient, honest, and friendly it was nice doing business with him after a long day at work.

madel m.  |  Overall Experience 
Rating:
5.0

N/A

BIYUNCA G.  |  First Impressions 
Rating:
5.0

Thanks

David W.  |  Overall Experience 
Rating:
5.0

My experience was awesome. The staff was very helpful and polite. The storage was clean and very spacious. I had a great experience.

Candice B.  |  First Impressions 
Rating:
5.0

I have rented from this store several times. The staff is knowledgeable and they have the right equipment in good condition.

David W.  |  First Impressions 
Rating:
5.0

The two guys at this location were very helpful & nice! Anytime I need U-Haul services this (Kaliste Saloom location) Is where I’d prefer to go.

Shontelll R.  |  First Impressions 
Rating:
5.0

Great place to store your items when you need.

Randle B.  |  Overall Experience 
Rating:
5.0

Everyone was polite and everything was well maintained

Myriah D.  |  Overall Experience 
Rating:
5.0

Everyone was so kind and considerate taking time to show me various things. Evan he was the first person I met; there was a manager I would assume an older gentleman who was awesome as well.

Veronica R.  |  First Impressions 
Rating:
5.0

YOUR EMPLOYEES SERVED ME WELL. MANY CREDITS TO THEM.

Christopher O.  |  First Impressions 
Rating:
5.0

very clean and excellent customer service

dale k.  |  First Impressions 
Rating:
5.0

Great facility and friendly staff.

WILLIAM P.  |  Overall Experience 
Rating:
5.0

Very nice people.

April R.  |  First Impressions 
Rating:
1.0

Worst customer service with uhaul!! Both this location and corporate. Will never use uhaul again!!

jesse c.  |  Overall Experience 
Rating:
2.0

The staff weren't very helpful at all until i said well just give me a minute to step outside and call the customer service number its highly disappointing

Sametria F.  |  Overall Experience 
Rating:
5.0

The staff made the process smooth every step of the way. The Uhaul rental process was easy and the appropriate vehicle was provided to me. I had adequate storage space while waiting for my home.

Gregory B.  |  Overall Experience 
Rating:
3.0

Sensored lights wouldn’t come on we had to keep walking pass I’ll storage to activate the lights to turn on

Michelle C.  |  Overall Experience 
Rating:
4.0

Would give 5 stars but got charged for pads that I never got. But that was from the Mamou location where I started. Kaliste Saloom location did every thing amazing!

Jeremy B.  |  First Impressions 
Rating:
5.0

Everything I asked the gentleman provided answer. The experience has been smooth. I honestly thought it would be a disaster.

Gregory B.  |  First Impressions 
Rating:
5.0

Everyone is professional but nice, helpful and friendly. Well done.

Christopher D.  |  Overall Experience 
Rating:
4.0

I cannot give an excellent rating, not due to the local Lafayette staff or facility, but because of U-Haul's inefficient software and POS system. Please update and modernize your system.

john w.  |  Overall Experience 
Rating:
5.0

Great place

hazelann y.  |  Overall Experience 
Rating:
5.0

Kenneth and staff were wonderful to deal with! I have already recommended this facility to friends!

janet m.  |  Overall Experience 
Rating:
5.0

Everyone we met at the Kaliste Saloom Road facility was professional, interested and eager to help to make our transaction go smoothly. They all get the highest possible recommendation.

Christopher D.  |  First Impressions 
Rating:
5.0

Great service, friendly people.

Christina H.  |  Overall Experience 
Rating:
5.0

The staff was always extremely helpful and this location is very clean and well maintained. I will definitely recommend this facility and will use them again in the future.

Stephanie H.  |  Overall Experience 
Rating:
5.0

Rusty did a great job reserving storage units and getting truck and U-Boxes staged for easy unloading. He was very accommodating, understood my needs and effectively managed some last minute changes.

David B.  |  Reservation 
Rating:
3.0

Na

RALPH R.  |  Overall Experience 
Rating:
3.0

Na

RALPH R.  |  Overall Experience 
Rating:
5.0

Great Customer Service!!

gezel t.  |  Overall Experience 
Rating:
4.0

Thanks for the great experience.

Thomas E.  |  Overall Experience 
Rating:
5.0

Everyone on the staff was so helpful, personable and professional. We would recommend them to anyone.

Edward B.  |  Overall Experience 
Rating:
5.0

Thanks.

h. l.  |  Overall Experience 
Rating:
5.0

Great service by Ethan and his crew.

Arienne L.  |  Overall Experience 
Rating:
5.0

A big THANK YOU to Mr Ken and his staff. We couldnt have done it without their help. I would recommend this process to everyone. It made the move much easier.

marie d.  |  Overall Experience 
No reviews have been submitted for this location.

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