Customer Reviews for U-Haul Moving & Storage at Wilma Rudolph

Rating:

5.0

N/A

Rating:

5.0

Nothing!

Rating:

5.0

This is my second time using this particular location and I did so because they were great the first time around as well.

Rating:

3.0

Hire better associates. The 2 guys that were working the day we picked up the truck were not helpful and acted as though they were being bothered to wait on us!

Rating:

5.0

none

Rating:

5.0

Good job thanks for your help

Rating:

5.0

I can’t remember the names of the 2 gentlemen that helped me today but they were SO NICE. I was freaking out a little bit because of a situation that I was in and the one who actually helped me at the computer was the nicest person I’ve ever talked to at any uhaul place. I’m gonna be moving again in a few months and I will be back at this location!

Rating:

5.0

No improvements needed... customer service at this location is amazing

Rating:

1.0

Was charged an extra day

Rating:

3.0

My experience with the guys was great. They did everything they could to rectify a screw up in the storage reservation. U-Haul really needs to make sure what is promised to a customer, via reservation, is actually going to be available when the customer arrives

Rating:

3.0

I would recommend this place for a U-Haul truck but not for storage since I had reserved a storage a week in advance and got there and they didn't have one available

Rating:

5.0

Chris and his team have ALWAYS been extremely helpful & curteous!

Rating:

5.0

Very helpful and patient staff

Rating:

5.0

Customer friendly, efficient and courteous people. I rate this 5 stars .

Rating:

5.0

Super staff

Rating:

5.0

Great customer service

Rating:

5.0

Very professional, good customer service.

Rating:

4.0

Customer service

Rating:

2.0

Ensure that the additional items I paid for are in the truck.

Rating:

1.0

Got the truck at half full, did not noticed. I fueled it up to full. When I asked if I could get reimbursed for it they said they couldn’t do that. If the company is allowed to charge me money if I bring it back empty y’all should be able to pay me money when i bring it back fool. If you guys can’t pay me back the money I spend on gas I didn’t used you all should not be able to hand out trucks half empty.

Rating:

5.0

Good service and Chris was great to work with. His team helped out very much.

Rating:

2.0

Very laid back and unprofessional.

Rating:

4.0

There was only a guy who took my keys without comment. I thought, well I guess that’s all there is to it. The charges were correct but there was no one to review them with me. No feedback. But if all is well there is no need for comment. So I really don’t know what to think. There was nothing to report, everything went smoothly, so I guess that’s that.

Rating:

1.0

Location had no furniture pads or Dollies. I had to buy a dolly. I could not even buy furniture pads. Very poor practice. I will not rent from uhaul again.

Rating:

5.0

Quick simple drop off..I didn’t even have to get out of the car..and they emailed me my receipt Thank you

Rating:

5.0

Chris and his crew provided me with excellent service over the course of the last month with multiple rentals. I feel like he should be provided something positive for their efforts if possible! Thank you

Rating:

4.0

Friendly, quick return

Rating:

5.0

Good place

Rating:

3.0

Nice that 1 month was offered for tornado victims. Unfortunate however that the unit I was placed into had insulation falling all over the place. There is water leaking in the unit that got some of my boxes wet as well. While employees were nice when you spoke to them, they were NOT nice in regards to how they parked their vehicles making it hard to get by them. I mean, why not use a parking space and leave the isles clear for customers?

Rating:

5.0

Nothing, the customer service is great (I’m a repeat customer and will rent again here next week), and the vehicles are clean. Great staff and great prices. Thank you!

Rating:

3.0

I requested a dolly and moving pads. When I arrived to pick up the truck, they said they didn’t have any Dolly’s available and told me the pads were in the truck. The pads were NOT in there but I was still charged for them. The truck was parked in the very back of the lot where I had to walk through red clay to get in the truck… that instantly got the floor filthy and gave me no chance at returning a clean vehicle with the time crunch I was on. I will probably still use U-Haul in the future, but it wasn’t a great experience.

Rating:

5.0

We are happy devote clients of this location on Wilma Rudolph Blvd, across from the mall.

Rating:

2.0

We had to go back for our dolly which then added mileage to a trip that was already pushing it. It was supposed to be in the back which also delayed moving by two hours.

Rating:

5.0

Nothing. Great!

Rating:

5.0

Excellent service

Rating:

3.0

I ONLY RATE AVERAGE BECAUSE OF THE WAIT THAT WE HAD BECAUSE OF THE COMPUTERS BEING DOWN. ALSO, THE FIRST VAN THAT WE WERE GIVEN HAD A FLAT TIRE AND IF I HAD NOT SEEN IT WE WOULD HAVE BEEN LEFT ON THE SIDE OF THE ROAD. MILEAGE WAS ADDED TO MY BILL AND I WAS CHARGED BEFORE I EVEN LEFT THE SHOP. WHAT WOULD THEY HAVE DONE HAD I NOT HAVE DRIVEN SO MANY MILES? WOULD i HAVE BEEN GIVEN A REFUND?

Rating:

4.0

Trailer hitch ball was loose. Had to tighten it up before I could use it.

Rating:

4.0

Make sure that equipment is clean

Rating:

5.0

Chris the Manager was helpful, friendly and gave excellent customer service

Rating:

5.0

The stuff there was on top of there game thanks for my unit

Rating:

5.0

The young Jaylan was Amazing with his customer service even when dealing with a hostile customer and a store full of people he smiled and maintained his composure in my eyes he needs a raise with 5 star

Rating:

3.0

Clean the inside of your vehicle

Rating:

5.0

The staff was very friendly and informative. The location is on a very busy street and trying to access it was tricky.

Rating:

5.0

Everything was great check in was perfect and bringing the truck back was even easier nothing to improve here.

Rating:

2.0

Nice got in my storage unit and chewed some of my things!

Rating:

5.0

Thank you.

Rating:

3.0

I returned a trailer 2 days before it was due. It was checked in 5 days later and I was charged a late fee for a trailer I returned on time and now have to call around to get a refund issued.

Rating:

5.0

Friendly and accommodating staff.

Rating:

5.0

I’d like to give recognition to Chris that took care of me when I arrived to pick up the trailer. He had some not so pleasant customers ahead of me and this young man maintained his kindness and pleasant attitude towards all. Needless to say he was the only one working due to some callouts of other employees. He definitely is the type of employee all companies need. When we returned the trailer that evening the young man that checked us in was very friendly and polite as well as professional. Both of these young men went above and beyond expectations. As a business owner myself I can only hope that I’d be so fortunate to have employees as these two young men. I will certainly recommend this location to people I know. Thank you Pam Hiltz

Rating:

5.0

We would not feel comfortable using any other location

Rating:

5.0

The people working at this location are great. They helped me find all the items I needed to pick up a motorcycle in Oklahoma and return it to Tennessee. They helped me find the hitch I needed for my truck in Nashville when they didn't have it in stock. They also helped me coordinate with the other U-Haul locations to make this trip a success. Thank You

Rating:

4.0

Trailers rode like they had square wheels.

Rating:

5.0

The day I went I needed to get a storage unit and I was very pleased with the service. Everyone was very helpful .

Rating:

2.0

This entire interaction with U-Haul was terrible! I wouldn’t use you guys again if i had the choice and I’m not looking forward to having to use you again.

Rating:

5.0

The problems I had with the truck and drop location couldn't have been seen by this location

Rating:

5.0

Everyone and everything was great..The store was clean and organized. Very efficient

Rating:

5.0

Everyone here is extremely helpful and friendly. I’ve rented trucks, trailers, and storage units here over the last three years and will recommend THIS business!

Rating:

2.0

Charged me for 100 miles when I only used 40

Rating:

5.0

Still renting from there

Rating:

5.0

Josh was amazing! So polite, kind, calm and quick. We lost everything in the Tennessee tornado, our apartment and car, he was just very helpful and understanding.

Rating:

1.0

I told the kid behind the counter Sat. 12-09-23, I was moved out I didn't have time to stay trying to get home and unload before Tornado hit, he said he would take it off auto pay for 12-10-23, it didn't get done so 1 am on the 12-10-23 you charged my card. I drove over there Sunday 12-10-23 to straighten it out, he told me I would get a refund and never did.

Rating:

3.0

Do not rent vehicles that should be serviced. The doors on the driving & passenger side had so much damage that they did not properly close. The vehicle seemed to have issues with either the motor or the transmission. I was pulled over for driving 70 mph when I thought the vehicle was traveling at 65 mph. The sales associate informed that he would take the vehicle out of commission when I returned. It was a very tough, loud noisy ride. I haven’t been contacted by the manager within the slotted 72 hours. Not a good experience with the vehicle. The young men at the counter were polite though and tried to get me going at the time I had reserved.

Rating:

5.0

Actually open on time, have rental ready that was reserved. I understand stuff happens and the staff that was able to make it in to work were absolutely fantastic. Competent, friendly, professional, empathetic to the situation and made adjustments as needed to satisfy my needs . The staff working this location is what keeps me a long time u-haul customer.

Rating:

2.0

Only one worker who didn't seem to care and whole line of people waiting. No one there to answer questions. Not a good experience.

Rating:

2.0

Vehicle was picked up on 1/4 tank - basically had to fill it up as soon as I got it. Location is abysmal, but not U-Haul’s fault. Vehicle was dirty. Cupholders specifically had tons of dirt and grime.

Rating:

1.0

Door/locks changed without notification never late when I moved out it was a decompsed cat in my unit ceiling fell in and a ton of rat dropping yet uhaul continue to call me about a last payment absolutely not no apology no return call from manager DO NOT STORE UR THINGS HERE!!

Rating:

1.0

The Staff, especially the young laborers, were very polite and helpful. The property was so poorly maintained they were constantly dealing with situations that was out of their control. My unit ceiling fell in and was full of mice. They ruined tons of stuff. I was supposed to have rodent boxes put in my unit (the ones i had were empty) in June and come October they keep telling me theyre on order. They replaced the doors, with no noticed and removed everyones locks and put new ones on. I found out after hours when i couldnt get into my unit. The day i was moving out the unit a few down from me was moving out and they had their ceiling fall and there was a dead cat all decade in their unit. The layout is awful, the alarms on the unit didnt work and the only entrance/exit is on Wilmarudolph and difficulty to exit, especially when they park trucks in the lane.

Rating:

3.0

I couldn't get the storage unit I reserved a month in advance, had to settle for a bigger unit

Rating:

1.0

Terrible service at this location, walked into the office and no one was there, waited for about 20 minutes for someone to show up to ask about renting a unit. When someone showed up I asked to rent the smallest unit they had, was given a 5x10 unit and told it was $69 a month. No problem, paid for a month upfront. Went to the unit and fount that there was no lock in the unit like I was told and the roof was leaking. So I went back to the office and they moved me to an interior unit and told me not to worry about the $10 difference in the price, they would take care of it. Within 3 days of paying for the first month at the price I was given I started receiving emails stating that not only did I owe the $10 difference, but a $20 late fee. I went into the office 3 times to ask them to fix the account and remove their lock from my unit only to receive more emails and a notice of lien in the mail.

Rating:

5.0

Friendly staff. Convenient location.

Rating:

2.0

upon my initial arrival, seemed as if the staff was new as they were being shown how to do the move-in administrative tasks. got sent to the wrong entrance door and had to go back to the office; then when re-directed, went out to the correct door and was unable to open it, so went back to the office again and had my code supposedly "fixed"; went back to the door and still was unable to enter, so went back again to the office to complain. I was a bit upset having just driven 16.5 hours and having to repeatedly walk back to the office and wasn't as pleasant as I should have been, but the staff really needs to get their act together.

Rating:

5.0

I've always had a good experience at the Wilma Rudolph Blvd U Haul. Friendly service and very helpful.

Rating:

3.0

Hard to get a hold of locally, always got sent to the central office, which they cant helpnyou with questions on storage on specific site. Automatically charged my card with no notice, and rates have gone up twice in a year. Insulation falling all over my items. Decided to go with somebody cheaper, cleaner and better customer service. Ever since Kevin Chambers has left, the customer service has went down.

Rating:

1.0

My storage unit was Invest with water bugs

Rating:

5.0

Chris was very welcoming understanding and I appreciate u. He has great customer service and very patient.

Rating:

1.0

I reserved a storage unit two days prior to my move in date. The day of move in I assign to unit 52 which was occupied, I was then given unit 87 which was also occupied. After 2 hours I was sent to the Providence location and assigned unit 110 which was also occupied. I was finally given unit 402 but nearly fell and broke my hip because the floor was soaked with wax and bug spray according to the staff personnel. The worse thing about my experience is that I made my reservation for a unit that was priced at 64.99 and because the properties failed to update inventory I am now being charged 30.00 more . I was forced to delay my departure until the next day and nobody thought to offer anything for my inconvenience.

Rating:

2.0

The unit that was trying to be offered to me was not cleaned out. The ceiling was falling out of it. Insulation was all over the unit. The person before me made an insurance claim and they still tried to give me the unit when I ask for a new unit, they said that one other was available. We went to go look at the unit and it was already locked and issued to somebody. The location of this U-Haul and storage is not the best. I would not recommend anybody to go there.

Rating:

3.0

Storage unit was full of leaves,mouse droppings, and cat feces. Doors need to I fit tighter, and walls should go all the way to ceiling.

Rating:

5.0

This really doesnt have to do with the storage but i would recommend u changing the in town mileage to unlimited.

Rating:

3.0

Location is in a bad place for depending on vehicle size. In order to make reservations the business can inquire what type of equipment is being brought to the location for better accommodation.

Rating:

5.0

Thanks to all for YOUR HOSPITALITY I'm still a customer of your company and will be in to pay off the past two months and empty in late November as far as I can get to the time I have free. Thanks again for being reliable for me.

Rating:

5.0

Best customer service by far.

Rating:

4.0

Great staff

Rating:

5.0

Easy quick , glad they had some storage units ready and available . Truck was ready when I arrived as well .

Rating:

1.0

The A/C was not working ever, therefore most of my stuff were poorly preserved, In addition, there was no light, we had to move our stuff using our phone's flash light

Rating:

2.0

The unit appeared to have rat infestation. The ceiling foam was dropping on my contents. The unit smelled like it had a moisture problem.

Rating:

4.0

Staff were professional and friendly.

Rating:

2.0

The staff is very friendly and did an excellent job getting us a truck and set up for the storage. Unfortunately the storage unit was very dirty and there was substance dropping from the ceiling. I cannot have that stuff dropping down in my furniture and clothing. I am actually at the store now requesting to cancel the storage and be refunded.

Rating:

4.0

Overall, I had a good experience. However, there was a problem with rodents getting into the unit and damaging several items. The units need to be upgraded because the insulation falls into the contents of whatever is stored inside. Mr. Chambers is very personable and seeks to resolve problems when they arise.

Rating:

2.0

The manager "Kevin Chambers Jr" was incompetent to service our company's needs of providing invoices early so we could make payments on time. My company was willing to pay month's in advance if only a simple invoice could be provided in a timely manner and that was never done and they would constantly lock our unit and threaten to kick us out due to non payment but we couldn't pay because we never would receive an invoice.

Rating:

5.0

I had absolutely no problems at this Uhual, I would highly recommend.

Rating:

5.0

Rook was super helpful

Rating:

3.0

There is installation falling in on the ceiling’s in your unit’s. The employee said it has not been replaced in years. This needs to be resolved. Respectfully, Samuel

Rating:

5.0

Lo unico es que cuando llame para cancelar estuve esperando 30 min. Y nadie contesto en la tienda.

Rating:

5.0

Every member of the staff at this facility are amazingly friendly and extremely helpful. The customer service to everyone who walked into the building were greeted and taken care of very efficiently in my opinion. I must say I am totally impressed.

Rating:

1.0

Worker by the name of Chris at Wilma Rudolph location was very passive aggressive and threatening due to the fact that apparently my vehicle was in the way while I was moving my belongings into the storage unit. I have never felt so threatened or belittled by a man that acts like a child nor have I ever experienced unprofessionalism to that extent.

Rating:

5.0

The staff at the WR road location are the best - absolutely above expectations in all ways. Friendly, helpful, and easy to talk with. I’m glad I used this location - I can’t imagine there is a better team anywhere in Tennessee.

Rating:

3.0

The actual moved out date was ( I have a time to prove that I am telling the truth) 5/7/2022. Then I started to work in Greenwood MS 5/9/2022 building a saw mill.

Rating:

5.0

😁😁😁😁😁

Rating:

3.0

Didn't have truck I requested upon arrival, but store manager got a larger truck, for same price. Offered a $20 credit to take truck to a certain location, but a different location was printed to return.Did I receive my credit..?

Rating:

5.0

Staff is always friendly & Mr. Kevin

Rating:

3.0

The only thing I didn't like about my storage building was stuff falling from the ceiling all over my belongings I think it was like insulation that's why I moved out.

Rating:

1.0

The staff was very friendly and knowledgeable. The storage unit was horrible. My entire home was in a large unit and 75% of everything I owned was rat-infested. I have had to throw away anything that was fabric. It literally had dead baby mice bodies in my children's box strings and clothing. I choose this unit thinking cause it was on Wilma in a busy part of town it would at least be pest and mice-free. IT WAS NOT!! I have left 2 messages for Management to call me back and have not yet heard from anyone. Were the rats traveled on the ceiling beams the insulation was coated in all my belongings 2in thick. I am out a very large amount of funds replacing all my mattresses lien, and clothing. I would recommend using only plastic totes to store anything here. The rats ate through all the boxes I had. I am truly heartbroken that I've had to replace everything while having to move this week. I would never recommend anyone placing their family items here at this unit.

Rating:

1.0

Now stop asking me to review you. It's been 30 times.

Rating:

5.0

My customer service rep that took care of me made me a very satisfied customer if I was a manager for uhual I would recommend him a pay raise.

Rating:

3.0

The mileage in the truck was off by 200 miles that they said the truck was at

Rating:

5.0

Very professional and helpful!

Rating:

2.0

All of my things got wet, a lot was meldew and had to be tossed. Just not what I expected.

Rating:

2.0

It was easy to rent a U-Haul it was easy to rent a storage for the free month however the prices that change based on the month of the year seems very sleazy and underhanded it's very wrong for you do that. Simply because of the way you price your equipment I will not be recommending it to anybody until it is fixed you need to have consistent prices throughout the year and that doesn't mean make everything more expensive throughout the year. Have some decency.

Rating:

5.0

The whole staff was pleasant and worked with all our needs

Rating:

2.0

While staff and hours were great there are other issues....insulation is coming off ceiling and was on top of my belongings and on my mattress.....not very well maintained....didn't notice it when I unloaded my stuff....went back to add more stuff and had to figure out what was on my belongings...had I noticed it I would not have rented ....I have pics if interested

Rating:

5.0

We had our belongings stoed for almost a year. No issues with nice or even bugs. Staff was always friendly!!

Rating:

1.0

The storage unit was the worst i have ever used .i would not recommend this serivce to No One.we had 3 tvs stolen from the unit.and there was mice in unit they eat my daughters belongs..stuff was falling from the ceil.for it to be secure how did the stuff go missing?this was crappy service.i would not recommend to no service member i work with.

Rating:

5.0

The staff always acknowledged me when ever I entered the building and always heard more than one ask what can I do to help you !! We moved from Minnesota and if and when I need a trailer or a storage unit this is the only place I will go !!

Rating:

2.0

Nice or rats were in my storage and poop all over my stuff as well as ate all my dry beans.

Rating:

5.0

Chris was very helpful, friendly and knowledgeable about all of my questions and concerns thank you Chris and uhaul

Rating:

5.0

Staff was excellent. Very helpful and courteous. Well managed facility.

Rating:

5.0

The staff was great and extremely helpful! Very good experience here.

Rating:

1.0

My storage unit looks like it got mold falling off the top of it and could get on to my items

Rating:

5.0

Very nice people and helpful

Rating:

5.0

Fantastic employ! Great attitude!

Rating:

5.0

Staff is courteous and helpful. Would recommend

Rating:

3.0

Uhaul is continuing to bill me 139 per month and I have been gone from the unit 362 for nearly a month

Rating:

5.0

Great staff friendly and helpful !!

Rating:

5.0

All staff was very helpful and nice. Storage area was clean and well maintained. With climate control my stuff stayed in perfect condition.

Rating:

4.0

The only issue I had with the storage unit was the insulation on the ceiling, it fell on my belongings all the time.

Rating:

5.0

Very friendly! And very Helpful :)

Rating:

4.0

Easy to set up and access 24 hours is convenient.

Rating:

5.0

Overall, a great storage place. Secured buildings and outside units with alarms. Cheap insurance. A little pricey but the perks make up for it.

Rating:

3.0

I had a one way rental the guy at pick up NEVER told me about a mobile drop off check in at the drop off location I had to pay an additional $20 fee for the drop off location to check in the return of the truck this is not right at all my rental was for 2 days I returned it in 1 day but still was told I couldn't check in the truck because they already done it and charged $20

Rating:

4.0

The Storage facility 139 is not well lit. It is difficult to see inside the space.

Rating:

5.0

The staff are super friendly. If I had to make one recommendation, it would be to seal the outdoor units to keep mice out. Other than that, wonderful location.

Rating:

1.0

Mouse poop, fallen insulation that appears moldy, and more spiders than anyone is comfortable with inside my unit. I visited my unit several times a year for nearly two years and there was always more mouse poop, fallen insulation, and spiders than my last visit. These units are filthy and disgusting and cost $15-$25 more than any non-Uhual nearby storage facility. A ludicrous five dollar price increase to “maintain superior cleanliness standards.” Military discount advertised on the website but I was told uhual doesn’t do military discount. I stayed there so long because it would cost more to move everything than to leave it be but with the very clear money grab from uhaul I decided moving elsewhere to be worth it.

Rating:

5.0

Very friendly and helpful manager explained everything to us. All employees were knowledgeable and very helpful.

Rating:

3.0

Sometimes the locks are rusted from the rain and it’s hard to get into the storages. Oiling them would truly help.

Rating:

5.0

I was helped by Daniel and Chase. They were both very knowledgeable, helpful and professional. I called and visited several other locations prior to choosing this one, and their help was wholly the reason for my choosing this location. Will recommend. Thank you!

Rating:

4.0

So far so good! Great customer service!

Rating:

5.0

It was simple and easy.

Rating:

4.0

The insulation inside the storage unit is falling down. The computer system needs an update and service by IT. It takes way to long to load. EJ and Randy (I think is his name) were extremely good with Customer service and ensuring my needs were met. I sincerely appreciate that!

Rating:

4.0

Good enough tbh.

Rating:

4.0

employees are very professional and pleasant, but the place is to Congested to move around and the storage prices are to high I was able to find a place almost $30 cheaper and had plenty of room.

Rating:

5.0

Costumer service was superb, they very helpful, professional went above and beyond to help me. Thank you very much you are the best.

Rating:

2.0

Mice droppings all over my property and i have rented many storage units at other places in the past. Never had a problem like this before and I had a inside unit.

Rating:

5.0

I actually have already recommend this facility to other people in my opinion it's the best one around. Staff has always been warm friendly and knowledgeable I'm sure that this kind of environment can only be created by good leadership.

Rating:

4.0

All the employees were friendly and helpful, in person and on the telephone

Rating:

3.0

The storage was dirty and insulation was falling from the roof. The place smelled like urine.

Rating:

5.0

Excellent

Rating:

5.0

The employees at U-Haul on Wilma Rudolph very polite very informative and it was a very pleasant experience to do business with this company I have rented several trucks from them and have had several positive interactions with this company

Rating:

2.0

Some animal got into my storage unit, destroyed my couch, recliner and 50in flat screen tv, there is nothing they could do about it because I didn't have insurance, had to buy all new stuff

Rating:

5.0

All the staff were excellent. The manager Kevin Chambers was very friendly, knowledgeable, and organized. He is a great example of a leader.

Rating:

5.0

Very helpful

Rating:

4.0

The only thing I didn't like about it, was that occasionally somebody would park a truck and one of the lanes and you couldn't gearound them to get to your own unit. All the isles are very narrow.

Rating:

5.0

Easy in and out

Rating:

5.0

Never had a problem.

Rating:

3.0

When we completed loading this busines closed without informing us what to do with the truck keys .We are from Nashville and the UHaul truck we were driving we had key that we did not know what to d

Rating:

5.0

Very friendly and helpful. Easy process!

Rating:

1.0

Completely unhappy with my decision to use this facility.

Rating:

4.0

Good staff. Very helpful.

Rating:

1.0

Storage had a leak which ruined some expensive household goods and because i didnt put insurance on the unit the claims adjuster wouldnt do anything for me.

Rating:

4.0

Quick and efficient check in. The 1 month free rental space is a great help.

Rating:

4.0

The door lock was broken and took significant effort to open every time. Also, my belongings were filled with sunflower seeds and other nuts by rodents during the winter. Everything else was good.

Rating:

3.0

This is my second time using the facility in a year. My furniture had rat feces on it and the boxes had feces and ruin on them. My kids mattresses had insulation on them. Field mouse was dead on rug.

Rating:

5.0

Nothing at this time

Rating:

5.0

Manager and staff are very helpful and accommodating. It made the whole process easy and efficient.

Rating:

5.0

Good job

Rating:

5.0

Excellent service

Rating:

5.0

Overall a wonderful experience

Rating:

5.0

Extraordinary service, made me feel like an important customer. it is very rare to encounter this high level of customer service in today's world.

Rating:

4.0

N/A

Rating:

5.0

Awesome customer service and all the guys was very helpful and new what they was doing!!

Rating:

2.0

It smelled horrible when I walked in the facility. There was no service with a smile. The guy had to redo the whole storage transaction and set up. The process took almost 1.5hr.

Rating:

1.0

Horrible customer service

Rating:

5.0

Nick was extremely helpful and attentive..Very smooth transaction from beginning to end. Thank you!!

Rating:

5.0

Great facility with a good staff. Would use again.

Rating:

2.0

Door alarm never armed correctly. Unit had nasty ceiling insulation that fell unto our stuff all the time. Terrible mouse intrusion. Staff was nice.

Rating:

5.0

Didn’t catch the guys name that checked us in, he was excellent

Rating:

5.0

Great staff very helpful

Rating:

5.0

The staff at this location was phenomenal and went above and beyond every time I was there. Friendly and helpful, they made sure I had the information I needed.

Rating:

4.0

Great place to store your things

Rating:

2.0

I rented a storage in 122 , metal frame at top of door was bent door would not op properly told employees, it was never fixed in my 3 month rental . Was completely stuck when I checked out

Rating:

4.0

Nice customer service

Rating:

5.0

The customer service at the store was some of the best I ever had. I highly recommend this uhaul for storage and uhaul truck rentals! Very impressed

Rating:

5.0

You guys were Great! By far the Best uhaul place I've been.

Rating:

5.0

This Uhaul location continues to impress me, sometimes the rental truck is already pulled around awaiting me, before I can step back out the door.

Rating:

1.0

I was given a lot of attitude and I was very stressed because we just moved across the US and just needed some nice customer service. I was very upset and had to leave and allow my husband to handleb

Rating:

5.0

Great service

Rating:

5.0

Always a professional staff, even when faced with unreasonable, challenging customers!!

Rating:

5.0

Personnel were very helpful.

Rating:

2.0

Very friendly staff yet not very professional. A little too laid back on the job.

Rating:

5.0

The only concern was the ceilings and the insulation falling and covering our belongings in the unit.

Rating:

5.0

Our move into the storage unit was handled in a very professional way. The on duty personnel was helpful and we'll able to handle any questions that we had. The units were clean and easy to access.

Rating:

5.0

every Uhaul employee I interacted with was fri8endly, professional and efficient.

Rating:

1.0

I can’t say that I’m happy with the service but I am hoping my situation is rectify soon

Rating:

4.0

Hours of operation are very accommodating

Rating:

4.0

The only reason I’m taking a star away is because the access card we had never worked for after hours. Not a huge deal but tripping the alarm every time was kind of annoying. Kevin is great!!!

Rating:

1.0

Had a climate control unit that was often hotter than the outside units. The system was broken for a while. The manager is very unprofessional. He was hard to reach whenever and never returned calls.

Rating:

5.0

The workers who were present were very patient, understanding and helpful. Despite having a rude customer verbally attacking them for somebody else mistake, they NEVER changed THEIR attitude with me.

Rating:

2.0

I liked the convience of the facility but I didn't like the business part. It seems every time I made a payment; there was always confusion. It seem there was alway a mix up somewhere.

Rating:

5.0

Nice to have a place like this when you are in the process of moving.

Rating:

1.0

I will never use uhaul again. You sit on the phone for hours and every person is a liar. I suppose to have 2 months free and you charge 94.00 for a 4x6. Uhaul is a rip-off.

Rating:

1.0

Horrible customer service.

Rating:

5.0

Fast and easy check out

Rating:

4.0

Friendly staff, down to earth.

Rating:

5.0

Thank you

Rating:

3.0

Had to change reservation because my closing was delayed. I was not happy that my credit card was charged 6.95 web self storage in Phoenix. What is that all about? Please credit my acct back $6.95

Rating:

5.0

The ladies that reserved my vehicle and storage unit were well trained and exhibited great customer service!

Rating:

4.0

My access card didn't work most of the time and there was residue from the ceiling on my furniture but other than that the storage was good

Rating:

5.0

Had my stuff in a climate controlled unit was very clean and handy to get into when I need to staff very helpful and knowledgable

Rating:

4.0

My unit had Installation falling down from ceiling. I reported it, but nothing was done.

Rating:

5.0

Staff were great and really helpful-

Rating:

4.0

All of the staff was very friendly despite having some unruly customers.