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Charlotte WatsonCustomer Reviews for U-Haul Moving & Storage at Welland Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very professional, courteous and friendly , helpful staff, great service!
Evaldas MorkunasStuff were good . And helpful
Allen Jollayour new phone service and assistance is amazing. very friendly and going out of their way to help and solve problems. a much appreciated change!
Andrew Wright | Overall ExperienceMy truck died with the 4-ways on and so I lost an hour of time but the service to get me up and running was fairly quick. Perhaps a notice to leave the truck running to avoid a dead battery somewhere in the truck
Kevon StrachanI realize it’s an American company adjust your web site to reflect that.As far as I am concerned if it’s on the web follow it.We got overcharged.I will not use them again
Cheryl GignacNothing to improve ! Incredible customer service. Both gentlemen I dealt with for my rental were amazing. I have rented elsewhere many times and will never go anywhere but U haul in the future. Customer CARE at U HAUL on Welland Ave in St Catharines is 10/10. Thank you so much.
Lu Ann LeonardNothing..Service is on time.
victor guevarraCheck in was quick and easy. supporting and friendly staff.
Ian WaltersGreat!
Edilson AlmeidaWe booked online and our process to collect the truck was expedient and we were on our way in minutes. Our truck return was equally as good.
Holly ThompsonVery friendly and helpful staff. Truck and storage unit very clean.
BRENDAN BELL | First ImpressionsNo improvements needed. I haven’t used U-Haul in a long time. What a turn around. Nice newer and clean equipment. Efficient staff. An absolute pleasure dealing with the 470 Welland Avenue location. Pick up to drop off was smooth and easy.
Gordon GambellAll was excellent
Tony CredicoNothing
ANDREW GERTIGVery helpful staff. Had lots of questions which they answered.
Tim McMullen | First ImpressionsThe location on lakeshore rd. In north bay Ontario needs to be more visible otherwise all around great service
Thomas StrongMy only suggestion would be to indicate where the customer parking is. I've rented from that location 5 or 6 times and have parked wherever I could find space on the lot. It was only the last time I rented that I found out there's actually a customer parking area. However, it was full but there wasn't any customers in the store at the time. I suspect that it's being used for employee parking. Maybe that's why I don't see any signs indicating where customers can park, just signs saying where they can't.
Peter Bristowno comment, awesome service.
FERNANDO MARTINEZExplain after hours routine better
PATRICK VilleneuveGreat service. Friendly staff, fast installation.
Kevin Saj API COver the course of 5 rentals in 5 weeks, I had interaction with all front end employees at this location and each one was helpful, professional, friendly and knowledgeable. Thanks for making my difficult time easier!
Jennifer TourondGood customer service had what we needed
Douglas lathamEverything was great! Friendly staff and efficient and fast service
Jeffery GogoJasmin was so helpful! Thank you.
James LeonardoThe young man that helped me was professional and personable, an absolutely wonderful experience.
Paul McCormackAwesome, friendly staff
BRENDA KLASSENA hitch install takes about 2 hours so if a person has no ride to go some where you do not supply a waiting room to relax and wait.
Gordon JacksonVery friendly and helpful staff.
MICHAEL BROUSSEAUTruck door can’t close properly but customer services is excellent. The lady at the centre is accommodating and helped me navigate through the situation
Qiaozhe LiThank you!
Mark BocchinfusoEverything is great. Thank you
Maytham AlJaffarI was surprised that my next month rental was not automatically taken, which I had understood would happen. I incurred a penalty charge which was immediately taken care of. this was the only low point for this rental.
Peter Puchkowski | Overall ExperienceThey were very helpful
William ArmesEverything went well a seamless pickup and drop off
Liam McCurryThere was a problem with the windows rolling down when you unlock the vehicle, a warning about the front camera and there was no washer fluid or the washer pump was broken.
mike carrThe service was fantastic! The young fellow that hooked up the trailer was smiling, pleasant. Very proud of the young man.
Dorothy VukmanichThe staff here are excellent. Very polite and friendly and always helpful. Good customer service is a hard thing to find these days, but the staff here are great! Prices are reasonable.
Maryanne McFaddenNothing! A1 experience overall. I have never had an issue renting from UHaul. Thanks very much
George MendesI had never rented a uhaul before and was really nervous. The staff at this location were really friendly and helped me to feel better about the process!
Kaylee SchoenStorage unit had no lighting , difficult to see in the evening. I work all day , could not be there before 1730
Kelli Hyland | Overall ExperienceThe employee was very helpful and kind and even helped hook up the trailer for us He explained everything very well and was very professional and kind
Jody dugasReimbursement for more fuel in tank than at pick up was not considered at drop off—that was disappointing.
STEPHEN PAULEXTREMELY Friendly courteous and helpful staff
Anne CatleyProfessional and courteous staff. Great service. Truck was clean and I had no maintenance issues during the rental. I highly recommend this location.
Terry HillNo its all good. Thanks
Michael BerniquerI was unable to return the equipment online despite using the online chat
Edward NicholsonNothing. Everything from start to finish was excellent. Great customer service, prompt and attention to detail by knowledgeable staff. Keep up the great work!
Barbara Chasegreat customer service. Van was ready to go when we arrived
Judith MastersFix the online distance calculator. It was used to estimate the cost of our rental but underestimated our mileage even though we input our exact route. Otherwise everything was fantastic!
Tiffany-Lynne BradshawThere was brown dust on the seats of the pickup and it got all over our clothes. Maybe vacuum out the vehicle next time
lisa DEVLINEverything was great. Both of the girls we dealt with at the desk were friendly and welcoming. The unit we rented was clean and served us perfectly. The price was also very reasonable. I won't hesitate to rent here again and am happy to recommend them.
Cody BrooksJasmine was very helpful and informative as well as all staff involved in my rental. Equipment moved my tractor with ease and safely. Great experience from start to finish.
Mark SmithThe staff here are amazing and should get a bonus
Andrew MackayGreat service and very good and polite staff. Highly recommended!
Adil Cassamali | Overall ExperienceShowed gentleman 2 small leak spots .seemed quit concerned I had no looses do too moisture. All good thanks for everything
James Speller | Overall ExperienceStaff was friendly, helpful and great.
Amaya Atela | Overall ExperienceGreat staff! They were helpful and kind, they were able to simplify the information I needed to know.
asma afrooz | First ImpressionsStaff is really great! Thanks so much.
Michelle Publicover | Overall ExperienceWe had a storage unit for almost 10 years and never opened it. I will say that the amount of damage both from water and from vermin was minimal - we were very impressed. My issue was with one of the employees, I'm not sure if she was the manager but in my 4 dealings with her each was disappointing and her level of professionalism was poor. On one occasion she stood with her back to me for almost 5 minutes, and after several attempts to get her attention she said "I see you, I'm busy putting on a band-aid". She could have led with that rather than making me wait. Another time she was on her phone texting, possibly for business and ignored me and I had to wait until someone else came in the shop to serve me. Another time she was eating and ignored me and I had to wait for the next attendant to serve me. The final time, she was busy talking with another employee about personal matters and I had to wait until another employee (he was very helpful and professional) to come into the shop to help me. Again, if she was busy, a simple "i'm on my break - so and so will be right with you" would have sufficed. It just seems like customers are inconveniencing her. After spending probably 15,000 over the years for storage fees, a bit of customer service shouldn't be too much to ask for should it?
BARCLAY LELIEVRE | Overall ExperienceGreat customer service - clear information
ernie sweeney | First ImpressionsJasmine, Nathan & Tyler all deserve a paid tropical vacation with spending money and the location manager as well.
KELCY CLEARE | Overall ExperienceU haul is a good service. I would add more space to each unit and charge accordingly.
Sonja Das | Overall ExperienceHad things in the unit for years and I only found 4 mouse poops. I was expecting to have to throw away much of my things I was pleasantly surprised
Harrison Webber | Overall ExperienceThanks for your patience.
Vanessa Kent | Overall ExperienceI paid for storage till next month. I didn't noticed you about moving. I might use it.
Regina Urbanik | Overall ExperienceFantastic facility and great customer service. I would rent storage from U Haul again for sure
Steve Nowak | Overall ExperienceHeveryone there was super nice and made a stressful day seamless
Steve Nowak | First ImpressionsWay to expensive
Terri Brooks | First ImpressionsI am giving average because uhaul inconvenienced me. I have to go back & transfer my staff into the small unit after calling for so many days & was promised the right size yet it wasn't available
Audrey Chikwanha | First ImpressionsAlways friendly service here. Slow at times, but it is busy and it is a rental place so lots of paperwork. Overall a good experience
Kevin Mc Donnell | First ImpressionsI could not open the door to my unit as i am a disabled senior. I went back into the store to get help. He came out, struggled to get the door open, and even to close it. He even mentioned about the door being stiff. No offer was made to oil it . When I came back later, my husky friend had trouble opening and closing the door. I was upset because I had asked them to call me when another locker opened. After waiting a month, I called myself and they said they had ONE left. I hurried in to hear another person renting a l9cker. People see old people and just ignore them, I always had good service 0reviously, maybe he didn't care as it was a cold windy day. Thanks for your time. Janice Sanvido
Janice Sanvido | First ImpressionsThank you for many years of storage
CARRIE CORFIELD | Overall ExperienceReally please with the service Tks
Jean Guilmette | Overall ExperienceVery friendly and professional staff. Clean and very well maintained facility
David Dollin | First ImpressionsPerfect
George Augustus | Overall ExperienceMy experience was good whenever dealing with staff in person, they were helpful and competent. My main disappointment is that I could never get through to the office by phone (over 10 attempted calls at different times over a week). As a result I have an outstanding accounting issue that hasn't been addressed.
Kenneth Ellens | Overall ExperienceVery friendly staff. Good value. Will use again
Cameron McCullough | Overall ExperienceI had no problem at all with the staff, they went above and beyond for me!!! Especially Sam the manager. However I will be lodging a full complaint about the two units that I rented!! The one unit which I kept all my furniture in my couch there was a piece about 2 inches long eaten by mice this couch I only purchased three months before I put in storage. The other unit was totally infested with mice and there was a leak in the right corner at the top all the way along the unit all the boxes were soaked and moldy all my clothes were damaged my vases were damaged and the mice had eaten through everything. There was absolutely no perishable goods in that unit there was no reason for mice to be in there!!!I am very disappointed with that I lost a lot of property that meant things to me and because of that storage unit I no longer have them.
Pam Porter | Overall ExperienceCustomer Service was amazing. Staff was knowledgeable, professional and speedy.
Noah Medel | First ImpressionsI love uhaul use you guys for years wouldn't go anywhere else
RONALD JOHNSON | Overall ExperienceAbsolutely the best company I've dealt with this year, actually best company I've ever dealt with. Sam came through for my family big time in our time of need. I recommend her for any of your moving or storage needs. I definitely am I repeat customer. Thanks a million Sam, you are a stand out in our families eyes
Carrie Bennett | Overall ExperienceThe staff went above and beyond to help me and dispose of some of my items. They were courteous and friendly each and every interaction was a pleasure!
Beth Chisholm | Overall ExperienceService is great. But I think that they should prorate as well. I only had my things in for a month and a half but I had to pay another full month so I lost out on $53 because they do monthly. Sometimes people find places to live before the end of the second month. I really recommend prorating for this reason.
cynthia smith | Overall ExperienceHad some minor issues with the latch on the storage unit and the truck was not where I was told it would be but overall great experience because the staff are EXTREMELY helpful and nice!
helen davidson | Overall ExperienceStaff in particular were excellent!. Friendly and very helpful!
helen davidson | Overall ExperienceCan't remember her name (Sam?) Absolutely fantastic service each time we were in.
Jeffrey Wilson | Overall ExperienceThe Lady who dealt with me at the Welland location was Awesome - Very Friendly and Professional. The Gentleman, located in Hamilton, who took my call and set everything up was Great!
JUDITH GRONOTTE | Overall ExperienceChanged size of unit with no issue.
Johnny Sanoubane | First ImpressionsDue to a snow storm we couldn’t get to move and was charged a month rent for 2 days not good business
Leonard Farinacci | Overall ExperienceEasy transaction in changes to storage needs.
dave lidkea | First Impressionsno good
John Brady | Overall ExperienceAwesome team you have at UHAUL. Very professional, prompt and knowledgeable. 2x thumbs up. Keep up the great service.
mario carpino | ReservationThe staff was very helpful and friendly. I would recommend to anyone.
mark visser | Overall ExperienceStorage latch was broken. They did nothing about it. I paid a bill on July 31st of 200$ and moved my stuff out august 6th and they wouldn't reimburse me anything. Will never use this place again Awful
Regan Srigley | Overall ExperienceNot a pleasant customer service but in the end the rep that I ended up talking to went above and beyond.
carol thomas | ReservationVery pleased.
Carolyn McPherson | Overall ExperienceThank You...
Gerald Holla | Overall ExperienceMore staff needed, long wait to pick up & return. Otherwise it's good.
ROBERT CESARONI | Overall ExperienceEveryone was extremely friendly, helpful and accommodating. I used multiple services at this facility for 2 months in between moves, and they were wonderful every step of the way.
Kristina Griesbach | Overall Experience