Customer Reviews for U-Haul Moving & Storage at Welland Ave

7,991 reviews

470 Welland Ave   St. Catharines, ON L2M5V4
(Btwn Bunting & Grantham)

(905) 688-0343

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(905) 688-0343

470 Welland Ave
St. Catharines, ON L2M5V4
(Btwn Bunting & Grantham)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Charlotte Watson 
Rating:
5.0

Very professional, courteous and friendly , helpful staff, great service!

Evaldas Morkunas 
Rating:
5.0

Customer did not leave a comment.

Kyle Mckay 
Rating:
5.0

Stuff were good . And helpful

Allen Jolla 
Rating:
4.0

your new phone service and assistance is amazing. very friendly and going out of their way to help and solve problems. a much appreciated change!

Andrew Wright  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL BROUSSEAU 
Rating:
5.0

Customer did not leave a comment.

Kevin Sheridan 
Rating:
4.0

My truck died with the 4-ways on and so I lost an hour of time but the service to get me up and running was fairly quick. Perhaps a notice to leave the truck running to avoid a dead battery somewhere in the truck

Kevon Strachan 
Rating:
3.0

I realize it’s an American company adjust your web site to reflect that.As far as I am concerned if it’s on the web follow it.We got overcharged.I will not use them again

Cheryl Gignac 
Rating:
5.0

Nothing to improve ! Incredible customer service. Both gentlemen I dealt with for my rental were amazing. I have rented elsewhere many times and will never go anywhere but U haul in the future. Customer CARE at U HAUL on Welland Ave in St Catharines is 10/10. Thank you so much.

Lu Ann Leonard 
Rating:
5.0

Customer did not leave a comment.

Louise Delogu 
Rating:
5.0

Customer did not leave a comment.

Brianna Bryan-Worthey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Maunder 
Rating:
5.0

Nothing..Service is on time.

victor guevarra 
Rating:
5.0

Check in was quick and easy. supporting and friendly staff.

Ian Walters 
Rating:
5.0

Customer did not leave a comment.

Sujin Jeong 
Rating:
5.0

Customer did not leave a comment.

Baha Eddin Babai 
Rating:
5.0

Customer did not leave a comment.

Tim McMullen 
Rating:
5.0

Great!

Edilson Almeida 
Rating:
5.0

We booked online and our process to collect the truck was expedient and we were on our way in minutes. Our truck return was equally as good.

Holly Thompson 
Rating:
5.0

Very friendly and helpful staff. Truck and storage unit very clean.

BRENDAN BELL  |  First Impressions 
Rating:
5.0

No improvements needed. I haven’t used U-Haul in a long time. What a turn around. Nice newer and clean equipment. Efficient staff. An absolute pleasure dealing with the 470 Welland Avenue location. Pick up to drop off was smooth and easy.

Gordon Gambell 
Rating:
5.0

All was excellent

Tony Credico 
Rating:
5.0

Nothing

ANDREW GERTIG 
Rating:
5.0

Customer did not leave a comment.

John Mackenzie 
Rating:
5.0

Customer did not leave a comment.

Robin Keeping 
Rating:
5.0

Very helpful staff. Had lots of questions which they answered.

Tim McMullen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John McKechnie 
Rating:
4.0

The location on lakeshore rd. In north bay Ontario needs to be more visible otherwise all around great service

Thomas Strong 
Rating:
5.0

My only suggestion would be to indicate where the customer parking is. I've rented from that location 5 or 6 times and have parked wherever I could find space on the lot. It was only the last time I rented that I found out there's actually a customer parking area. However, it was full but there wasn't any customers in the store at the time. I suspect that it's being used for employee parking. Maybe that's why I don't see any signs indicating where customers can park, just signs saying where they can't.

Peter Bristow 
Rating:
5.0

no comment, awesome service.

FERNANDO MARTINEZ 
Rating:
5.0

Customer did not leave a comment.

Brian St Hilaire 
Rating:
4.0

Explain after hours routine better

PATRICK Villeneuve 
Rating:
5.0

Great service. Friendly staff, fast installation.

Kevin Saj API C 
Rating:
5.0

Over the course of 5 rentals in 5 weeks, I had interaction with all front end employees at this location and each one was helpful, professional, friendly and knowledgeable. Thanks for making my difficult time easier!

Jennifer Tourond 
Rating:
5.0

Good customer service had what we needed

Douglas latham 
Rating:
5.0

Customer did not leave a comment.

Saimir Ivziku 
Rating:
5.0

Customer did not leave a comment.

Jordan Taylor 
Rating:
4.0

Customer did not leave a comment.

Michael Diston 
Rating:
5.0

Everything was great! Friendly staff and efficient and fast service

Jeffery Gogo 
Rating:
5.0

Customer did not leave a comment.

EVELYN WAGNER 
Rating:
5.0

Customer did not leave a comment.

FRED FRANIC API C 
Rating:
5.0

Jasmin was so helpful! Thank you.

James Leonardo 
Rating:
5.0

The young man that helped me was professional and personable, an absolutely wonderful experience.

Paul McCormack 
Rating:
5.0

Customer did not leave a comment.

debra yetman 
Rating:
5.0

Awesome, friendly staff

BRENDA KLASSEN 
Rating:
5.0

A hitch install takes about 2 hours so if a person has no ride to go some where you do not supply a waiting room to relax and wait.

Gordon Jackson 
Rating:
5.0

Customer did not leave a comment.

Justin Thielmann 
Rating:
5.0

Very friendly and helpful staff.

MICHAEL BROUSSEAU 
Rating:
5.0

Customer did not leave a comment.

Omid Rezaeian 
Rating:
5.0

Customer did not leave a comment.

Dan Henrey 
Rating:
5.0

Customer did not leave a comment.

Michael Berniquer 
Rating:
4.0

Truck door can’t close properly but customer services is excellent. The lady at the centre is accommodating and helped me navigate through the situation

Qiaozhe Li 
Rating:
5.0

Customer did not leave a comment.

Brian Pattison 
Rating:
5.0

Customer did not leave a comment.

Kris Metcalfe 
Rating:
5.0

Thank you!

Mark Bocchinfuso 
Rating:
5.0

Everything is great. Thank you

Maytham AlJaffar 
Rating:
5.0

Customer did not leave a comment.

Jinse Jose 
Rating:
5.0

I was surprised that my next month rental was not automatically taken, which I had understood would happen. I incurred a penalty charge which was immediately taken care of. this was the only low point for this rental.

Peter Puchkowski  |  Overall Experience 
Rating:
4.0

They were very helpful

William Armes 
Rating:
5.0

Customer did not leave a comment.

richard miller 
Rating:
5.0

Customer did not leave a comment.

Eppo Eerkes API C 
Rating:
5.0

Customer did not leave a comment.

Tyler Joukema-Thompson 
Rating:
5.0

Everything went well a seamless pickup and drop off

Liam McCurry 
Rating:
4.0

There was a problem with the windows rolling down when you unlock the vehicle, a warning about the front camera and there was no washer fluid or the washer pump was broken.

mike carr 
Rating:
5.0

The service was fantastic! The young fellow that hooked up the trailer was smiling, pleasant. Very proud of the young man.

Dorothy Vukmanich 
Rating:
5.0

The staff here are excellent. Very polite and friendly and always helpful. Good customer service is a hard thing to find these days, but the staff here are great! Prices are reasonable.

Maryanne McFadden 
Rating:
5.0

Nothing! A1 experience overall. I have never had an issue renting from UHaul. Thanks very much

George Mendes 
Rating:
4.0

Customer did not leave a comment.

Donald Blesnuk 
Rating:
5.0

Customer did not leave a comment.

Gunther Arndt 
Rating:
5.0

I had never rented a uhaul before and was really nervous. The staff at this location were really friendly and helped me to feel better about the process!

Kaylee Schoen 
Rating:
4.0

Customer did not leave a comment.

Richard Mlcak API C 
Rating:
5.0

Customer did not leave a comment.

Leo Gough-Hope 
Rating:
5.0

Customer did not leave a comment.

STEVEN WERCHOHLAD 
Rating:
4.0

Storage unit had no lighting , difficult to see in the evening. I work all day , could not be there before 1730

Kelli Hyland  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kevin Morandi-Bonner 
Rating:
4.0

Customer did not leave a comment.

Andrew Laughlin 
Rating:
4.0

Customer did not leave a comment.

Andrew Laughlin 
Rating:
5.0

Customer did not leave a comment.

Jim Schinkel 
Rating:
5.0

Customer did not leave a comment.

Bruce Greenlaw 
Rating:
5.0

The employee was very helpful and kind and even helped hook up the trailer for us He explained everything very well and was very professional and kind

Jody dugas 
Rating:
4.0

Customer did not leave a comment.

Kelli Hyland 
Rating:
3.0

Reimbursement for more fuel in tank than at pick up was not considered at drop off—that was disappointing.

STEPHEN PAUL 
Rating:
5.0

Customer did not leave a comment.

Sylvia Harrington 
Rating:
5.0

Customer did not leave a comment.

STEVEN WERCHOHLAD 
Rating:
5.0

EXTREMELY Friendly courteous and helpful staff

Anne Catley 
Rating:
5.0

Professional and courteous staff. Great service. Truck was clean and I had no maintenance issues during the rental. I highly recommend this location.

Terry Hill 
Rating:
5.0

Customer did not leave a comment.

EDITH WARDEN 
Rating:
5.0

Customer did not leave a comment.

Courtney Deline 
Rating:
5.0

No its all good. Thanks

Michael Berniquer 
Rating:
4.0

I was unable to return the equipment online despite using the online chat

Edward Nicholson 
Rating:
5.0

Customer did not leave a comment.

Mike Horner 
Rating:
4.0

Customer did not leave a comment.

Daryl Barton API C 
Rating:
5.0

Customer did not leave a comment.

David gretzinger 
Rating:
5.0

Nothing. Everything from start to finish was excellent. Great customer service, prompt and attention to detail by knowledgeable staff. Keep up the great work!

Barbara Chase 
Rating:
5.0

great customer service. Van was ready to go when we arrived

Judith Masters 
Rating:
5.0

Customer did not leave a comment.

MARK WILEY 
Rating:
5.0

Fix the online distance calculator. It was used to estimate the cost of our rental but underestimated our mileage even though we input our exact route. Otherwise everything was fantastic!

Tiffany-Lynne Bradshaw 
Rating:
5.0

Customer did not leave a comment.

Mike Diplock 
Rating:
5.0

There was brown dust on the seats of the pickup and it got all over our clothes. Maybe vacuum out the vehicle next time

lisa DEVLIN 
Rating:
5.0

Everything was great. Both of the girls we dealt with at the desk were friendly and welcoming. The unit we rented was clean and served us perfectly. The price was also very reasonable. I won't hesitate to rent here again and am happy to recommend them.

Cody Brooks 
Rating:
5.0

Jasmine was very helpful and informative as well as all staff involved in my rental. Equipment moved my tractor with ease and safely. Great experience from start to finish.

Mark Smith 
Rating:
5.0

Customer did not leave a comment.

Don Recourt 
Rating:
5.0

The staff here are amazing and should get a bonus

Andrew Mackay 
Rating:
5.0

Customer did not leave a comment.

JOANNE NASH  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John Mires 
Rating:
5.0

Customer did not leave a comment.

Gavin Letham 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Mazzanti  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gary scott  |  First Impressions 
Rating:
5.0

Great service and very good and polite staff. Highly recommended!

Adil Cassamali  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shawn roberts  |  Overall Experience 
Rating:
5.0

Showed gentleman 2 small leak spots .seemed quit concerned I had no looses do too moisture. All good thanks for everything

James Speller  |  Overall Experience 
Rating:
5.0

Staff was friendly, helpful and great.

Amaya Atela  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tawanda Takawira  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Terryberry  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kevin Mc Donnell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexis Brown  |  Overall Experience 
Rating:
5.0

Great staff! They were helpful and kind, they were able to simplify the information I needed to know.

asma afrooz  |  First Impressions 
Rating:
5.0

Staff is really great! Thanks so much.

Michelle Publicover  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JULIE GARRETT  |  First Impressions 
Rating:
3.0

We had a storage unit for almost 10 years and never opened it. I will say that the amount of damage both from water and from vermin was minimal - we were very impressed. My issue was with one of the employees, I'm not sure if she was the manager but in my 4 dealings with her each was disappointing and her level of professionalism was poor. On one occasion she stood with her back to me for almost 5 minutes, and after several attempts to get her attention she said "I see you, I'm busy putting on a band-aid". She could have led with that rather than making me wait. Another time she was on her phone texting, possibly for business and ignored me and I had to wait until someone else came in the shop to serve me. Another time she was eating and ignored me and I had to wait for the next attendant to serve me. The final time, she was busy talking with another employee about personal matters and I had to wait until another employee (he was very helpful and professional) to come into the shop to help me. Again, if she was busy, a simple "i'm on my break - so and so will be right with you" would have sufficed. It just seems like customers are inconveniencing her. After spending probably 15,000 over the years for storage fees, a bit of customer service shouldn't be too much to ask for should it?

BARCLAY LELIEVRE  |  Overall Experience 
Rating:
4.0

Great customer service - clear information

ernie sweeney  |  First Impressions 
Rating:
5.0

Jasmine, Nathan & Tyler all deserve a paid tropical vacation with spending money and the location manager as well.

KELCY CLEARE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dena LUNDON  |  First Impressions 
Rating:
4.0

U haul is a good service. I would add more space to each unit and charge accordingly.

Sonja Das  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Paul Lewis  |  Overall Experience 
Rating:
5.0

Had things in the unit for years and I only found 4 mouse poops. I was expecting to have to throw away much of my things I was pleasantly surprised

Harrison Webber  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra St Angelo  |  Overall Experience 
Rating:
5.0

Thanks for your patience.

Vanessa Kent  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Hood  |  Overall Experience 
Rating:
3.0

I paid for storage till next month. I didn't noticed you about moving. I might use it.

Regina Urbanik  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Stewart Bedwash  |  Overall Experience 
Rating:
5.0

Fantastic facility and great customer service. I would rent storage from U Haul again for sure

Steve Nowak  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Garnet Hunt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher Hood  |  First Impressions 
Rating:
5.0

Heveryone there was super nice and made a stressful day seamless

Steve Nowak  |  First Impressions 
Rating:
3.0

Way to expensive

Terri Brooks  |  First Impressions 
Rating:
3.0

I am giving average because uhaul inconvenienced me. I have to go back & transfer my staff into the small unit after calling for so many days & was promised the right size yet it wasn't available

Audrey Chikwanha  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Johnny Berdini  |  Overall Experience 
Rating:
4.0

Always friendly service here. Slow at times, but it is busy and it is a rental place so lots of paperwork. Overall a good experience

Kevin Mc Donnell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Hawkins  |  Overall Experience 
Rating:
3.0

I could not open the door to my unit as i am a disabled senior. I went back into the store to get help. He came out, struggled to get the door open, and even to close it. He even mentioned about the door being stiff. No offer was made to oil it . When I came back later, my husky friend had trouble opening and closing the door. I was upset because I had asked them to call me when another locker opened. After waiting a month, I called myself and they said they had ONE left. I hurried in to hear another person renting a l9cker. People see old people and just ignore them, I always had good service 0reviously, maybe he didn't care as it was a cold windy day. Thanks for your time. Janice Sanvido

Janice Sanvido  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH WICKSON  |  Overall Experience 
Rating:
5.0

Thank you for many years of storage

CARRIE CORFIELD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul Lewis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jorge Fernandes Salema  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nina de Wolf  |  Overall Experience 
Rating:
5.0

Really please with the service Tks

Jean Guilmette  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Dollin  |  Overall Experience 
Rating:
5.0

Very friendly and professional staff. Clean and very well maintained facility

David Dollin  |  First Impressions 
Rating:
5.0

Perfect

George Augustus  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stewart Bedwash  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shawna roberte  |  Overall Experience 
Rating:
4.0

My experience was good whenever dealing with staff in person, they were helpful and competent. My main disappointment is that I could never get through to the office by phone (over 10 attempted calls at different times over a week). As a result I have an outstanding accounting issue that hasn't been addressed.

Kenneth Ellens  |  Overall Experience 
Rating:
5.0

Very friendly staff. Good value. Will use again

Cameron McCullough  |  Overall Experience 
Rating:
1.0

I had no problem at all with the staff, they went above and beyond for me!!! Especially Sam the manager. However I will be lodging a full complaint about the two units that I rented!! The one unit which I kept all my furniture in my couch there was a piece about 2 inches long eaten by mice this couch I only purchased three months before I put in storage. The other unit was totally infested with mice and there was a leak in the right corner at the top all the way along the unit all the boxes were soaked and moldy all my clothes were damaged my vases were damaged and the mice had eaten through everything. There was absolutely no perishable goods in that unit there was no reason for mice to be in there!!!I am very disappointed with that I lost a lot of property that meant things to me and because of that storage unit I no longer have them.

Pam Porter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Malcolm DEFREITAS  |  Online Move In 
Rating:
5.0

Customer Service was amazing. Staff was knowledgeable, professional and speedy.

Noah Medel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth Ellens  |  First Impressions 
Rating:
5.0

I love uhaul use you guys for years wouldn't go anywhere else

RONALD JOHNSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lindsay Daw  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deanna Fonseca  |  Overall Experience 
Rating:
5.0

Absolutely the best company I've dealt with this year, actually best company I've ever dealt with. Sam came through for my family big time in our time of need. I recommend her for any of your moving or storage needs. I definitely am I repeat customer. Thanks a million Sam, you are a stand out in our families eyes

Carrie Bennett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tina Cabral  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cole McLean  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deanna Fonseca  |  First Impressions 
Rating:
5.0

The staff went above and beyond to help me and dispose of some of my items. They were courteous and friendly each and every interaction was a pleasure!

Beth Chisholm  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ruzica Kojic  |  Overall Experience 
Rating:
4.0

Service is great. But I think that they should prorate as well. I only had my things in for a month and a half but I had to pay another full month so I lost out on $53 because they do monthly. Sometimes people find places to live before the end of the second month. I really recommend prorating for this reason.

cynthia smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah Charette  |  Overall Experience 
Rating:
4.0

Had some minor issues with the latch on the storage unit and the truck was not where I was told it would be but overall great experience because the staff are EXTREMELY helpful and nice!

helen davidson  |  Overall Experience 
Rating:
5.0

Staff in particular were excellent!. Friendly and very helpful!

helen davidson  |  Overall Experience 
Rating:
5.0

Can't remember her name (Sam?) Absolutely fantastic service each time we were in.

Jeffrey Wilson  |  Overall Experience 
Rating:
5.0

The Lady who dealt with me at the Welland location was Awesome - Very Friendly and Professional. The Gentleman, located in Hamilton, who took my call and set everything up was Great!

JUDITH GRONOTTE  |  Overall Experience 
Rating:
5.0

Changed size of unit with no issue.

Johnny Sanoubane  |  First Impressions 
Rating:
1.0

Due to a snow storm we couldn’t get to move and was charged a month rent for 2 days not good business

Leonard Farinacci  |  Overall Experience 
Rating:
4.0

Easy transaction in changes to storage needs.

dave lidkea  |  First Impressions 
Rating:
2.0

no good

John Brady  |  Overall Experience 
Rating:
5.0

Awesome team you have at UHAUL. Very professional, prompt and knowledgeable. 2x thumbs up. Keep up the great service.

mario carpino  |  Reservation 
Rating:
4.0

The staff was very helpful and friendly. I would recommend to anyone.

mark visser  |  Overall Experience 
Rating:
1.0

Storage latch was broken. They did nothing about it. I paid a bill on July 31st of 200$ and moved my stuff out august 6th and they wouldn't reimburse me anything. Will never use this place again Awful

Regan Srigley  |  Overall Experience 
Rating:
3.0

Not a pleasant customer service but in the end the rep that I ended up talking to went above and beyond.

carol thomas  |  Reservation 
Rating:
5.0

Very pleased.

Carolyn McPherson  |  Overall Experience 
Rating:
4.0

Thank You...

Gerald Holla  |  Overall Experience 
Rating:
4.0

More staff needed, long wait to pick up & return. Otherwise it's good.

ROBERT CESARONI  |  Overall Experience 
Rating:
5.0

Everyone was extremely friendly, helpful and accommodating. I used multiple services at this facility for 2 months in between moves, and they were wonderful every step of the way.

Kristina Griesbach  |  Overall Experience 
No reviews have been submitted for this location.

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