Customer Reviews for U-Haul Moving & Storage at Warden Ave

14,210 reviews

1555 Warden Ave   Scarborough, ON M1R2S9
(S Of Hwy 401)

(416) 298-3216

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
Special Operating Hours
  • 3/29/2024: 7:00 am - 7:00 pm

Services at this Location:

Contact Us

(416) 298-3216

1555 Warden Ave
Scarborough, ON M1R2S9
(S Of Hwy 401)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
Special Operating Hours
  • 3/29/2024: 7:00 am - 7:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The staff were friendly and helpful. Muhammad went out of his way to solve some technical problems that were preventing me from getting on the road, He was able to diagnose and rectify the issues with patience and professionalism.

Trevor Davies 
Rating:
5.0

everything was amazing, from the front line customer service to the entire check out process

Delena Wint 
Rating:
5.0

Customer did not leave a comment.

Daniel Marshall 
Rating:
3.0

Customer did not leave a comment.

Steven Moore 
Rating:
2.0

Customer did not leave a comment.

Norma Gero 
Rating:
5.0

Customer did not leave a comment.

Jithu Punnoose 
Rating:
5.0

Customer did not leave a comment.

david heatherly 
Rating:
4.0

Better scheduling I had an appointment for 9:00 AM When I got there, they told me it was scheduled for 1 o’clock PM

Randy Caldwell 
Rating:
4.0

Keep you maintenance and up keep going! Good work!

Chris Ramnath 
Rating:
1.0

Customer did not leave a comment.

HARDIK DHINGRA 
Rating:
5.0

Customer did not leave a comment.

Gautam Nagpal 
Rating:
4.0

Reduce the labor cost its too high

Ravishankar Raj 
Rating:
5.0

I meet a beautiful lady Andrea G. She is really helpful I love the way that she works. I recommend her and this location as well.

viking movers inc 
Rating:
5.0

I have dropped here a number of times. It was efficient and easy.

Philip Wisener 
Rating:
5.0

Truck didn’t run very well but all was a good experience

Paul Robarts 
Rating:
5.0

Very good person Andrea Garcia Very nice and try to make easy the process

ION FLORIN 
Rating:
5.0

Customer did not leave a comment.

John Bradwell 
Rating:
5.0

maybe a customer lounge, or seating area The staff were all excellent !

BRIANF SUNDERLAND 
Rating:
5.0

Customer did not leave a comment.

Elder Care transitions 
Rating:
5.0

Absolutely amazing Staff

MAURICE KIKOMEKO 
Rating:
4.0

The vehicle was clean and the fuel cost was reasonable.

Brad Doyle 
Rating:
4.0

Customer did not leave a comment.

Joe Ing 
Rating:
4.0

The app doesn’t work well. Tried twice now to pick up a truck I get kicked out. Twice returning the truck it would not load pictures. This ok then three times and gave up.

Daniel Adams 
Rating:
3.0

Im giving U-Haul another chance from a previous unresolved grievous. Hopefully the manager at warden and 401 will do the right thing in returning my late fee charges for room 143. I did prove I did my due diligence on the matter of payment. No response from her yet. I'll see. I'm hope and rooting for her.

Tienna Ly  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

David Bradbury  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mirella Gomez 
Rating:
4.0

The people at the location were fine. The overall experience with the parent company was a disaster. The problems were as follows: U-Haul switched my location to a location roughly 15km away through busy traffic. Driving to pick up the truck and bring it to my house took over an hour. I booked three weeks early but the switch still happened. U-Haul switched my truck to a 20 foot truck which was too big. I didn’t need to drive a huge truck. Too many text messages and emails with various updates, messages, requests, etc. I upload my drivers licence when I booked but had to do it again at the location. At drop off I was informed I had exceeded my mileage limit and had to pay extra. The reason I had exceeded the limit was because I had to drive so far to pick it up! Didn’t matter. I was then supposed to get a discount for all my trouble but that hasn’t happened.

Michael Kilby 
Rating:
5.0

All good. Thank you

BOZHIDAR DECHEV 
Rating:
5.0

Everything is good

Virgilio MALUOY 
Rating:
5.0

Customer did not leave a comment.

Pranay Adupa 
Rating:
1.0

Accused me of denting a truck extorted money from me. When I provided a proof of that the truck was dinted before I take it. I’m getting the run around to get my money back. Absolutely ridicules scenario

Mustafa Gaiballa 
Rating:
5.0

Customer did not leave a comment.

Rachael Athill 
Rating:
5.0

the work was great , the people were great , install time was exactly as the installer predicted I could not be happier with the service .

dan rubletz 
Rating:
5.0

Customer did not leave a comment.

Vitaliy Demchenko 
Rating:
3.0

Customer service at the desk was poor.

kevin nelson 
Rating:
2.0

Unorganized the staff at this location have attitude and they dont have there system right i had to cancel my reservation 2-3 times then i had to switch vehicles 3-4 times because none of the info provided match up the trucks only 1 person helped me out through it all

GEORGE OGILVIE 
Rating:
5.0

Thanks who ever help me out and excellent service 👍

moahmmed yasir 
Rating:
5.0

Customer did not leave a comment.

Shahab Abdollahi oughani 
Rating:
2.0

Disorganized office with long wait times. Came on time for appointment but had to wait 15 min past the hour for someone to confirm appointment and direct me to the installation bay. Mechanic took over three hours to do the job and made no attempt to inform me why it was taking so long. Only explained at the end it would have deescalated my anxiety to have been given an explanation after the first hour and certainly by the second hour.

Peter Lear 
Rating:
5.0

Office girl and staff was super

sakis mitsoulis 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER NANDLALL 
Rating:
3.0

The staff at the counter were grossly incompetent.

VEERASEKHAR RAO MUTTINENI 
Rating:
5.0

Garcia Andear is the best girl at this location she is helpful polite and friendly

SAYED fridoon 
Rating:
5.0

Customer did not leave a comment.

sperios lazarou 
Rating:
5.0

Anderia Garcia is one of the professional reception in this location she is very nice polite and friendly I really appreciate her service she is the best Garcia Anderia

SAYED fridoon 
Rating:
5.0

Customer did not leave a comment.

AZADISSMAT SAIDO 
Rating:
4.0

Unfortunately, this location was so far from my home, and I didn't choose it. But I didn't have any choice to change location because a have very short deadline for pick up my trailer.

Mykyta Vinnykov 
Rating:
5.0

It was all good

PETER HOONGEVEEN 
Rating:
5.0

Customer did not leave a comment.

ALI Hakan 
Rating:
3.0

Bit of hiccup with trailer, reserved a 4x8 5 foot clearance however the one we got was only 4 feet high. Fortunately everything did fit. Staff was very courteous and helpful. Would recommend this dealership. Paul 403 393-1623

Paul Wasylewich 
Rating:
5.0

Customer did not leave a comment.

Richard Le 
Rating:
5.0

Great overall experience at this location as has been the case usually for me. Rented a pickup truck and trailer, got there early with 3 persons ahead of me at opening. I was in and out within half an hour. What needs to improve is when I do online check in with all my details and get asked about whether I want services like insurance etc...I supoose its confirmation which is less hassle than getting charged for something you didnt want but as a regular renter it grinds my gears a bit. Perhaps a more streamlined system for regular renters?

Kerry Thakurdin 
Rating:
4.0

Improve Wifi. Make available twenty four hours U-Haul contact number.

KENNETH STRIPELIS 
Rating:
1.0

These guys are scammer i have returned the van after driving 81 kms everything on paper fuel level was same no damage i have pics of both times pickup and return i got charged $96 which was right but after two days they charged extra $283 they have charged for extra kms post damage on my credit card I returned it at 4:30 pm but the invoice they sent for extra charge shows return time 6pm I am going to sue these guys for such a harassment

manprabh singh gill 
Rating:
1.0

Customer did not leave a comment.

Sanjay Sanghani 
Rating:
5.0

Everything went great, I'll be treated. - I rented a cart - thank you

Roman Koblashov 
Rating:
5.0

Customer did not leave a comment.

bilal ahmadada 
Rating:
5.0

Got us truck on time, and dealt with a hurdle. Friendly team at the counter and with the truck.

SCOTT RUSSELL 
Rating:
5.0

excellent service

HUABIN LI 
Rating:
5.0

NA

Md Sultanur Reza 
Rating:
1.0

Customer did not leave a comment.

Sabira Abdus-Samad 
Rating:
5.0

Customer did not leave a comment.

Shammi Kumar 
Rating:
5.0

Customer did not leave a comment.

Jimmy Lee 
Rating:
5.0

Everything is great. Do no meddle with perfection please:). Thank you.

AMINMOHAMED DHANANI 
Rating:
4.0

Customer did not leave a comment.

Michael Harvey 
Rating:
3.0

if you want me to evaluate the quality of your service, you can pay for my work. I will give you a special analysis and review, as well as give you recommendations. please contact us for advice.

Volodymyr Starodubtsev 
Rating:
5.0

Understand the rental and go a bit further

Yuri Sandler 
Rating:
4.0

Was a very good experience to deal with the U HAUL

FIDAL FIKRI 
Rating:
5.0

Amazing customer service from Andrea, Michelle,Sherry, Yashuka, I'm a happy loyal customer

MOHAMMADZOHAIB SHAKIR 
Rating:
4.0

Customer did not leave a comment.

David Arkilander 
Rating:
5.0

Andrea

HALUK KILIC 
Rating:
5.0

the receptionist was so kind. !! I will use this branch again.

DONG SUNG SHIN 
Rating:
5.0

Andrea was really great. Always amazing service. Extremely knowledgeable, professional and kind. Andrea is the reason we will continue to come to this U-Haul location.

curt DA COSTA 
Rating:
5.0

Customer did not leave a comment.

Ahmad Fawad 
Rating:
5.0

Customer did not leave a comment.

Miles Raine 
Rating:
4.0

Yashuka was very professional and helpful at the same time. She made the process very easy.

Jamil Green 
Rating:
5.0

Customer did not leave a comment.

Claudio Nunes 
Rating:
1.0

Between fuel and the rental charges I spent over $300 for a couple hours, when your sign says $29,99 for a one day rental. I think that's a rip off .

Clifton Walters 
Rating:
5.0

Customer did not leave a comment.

MACDONALD ROBERT 
Rating:
4.0

Customer did not leave a comment.

Serge Bulakh 
Rating:
5.0

The are so friendly and the girl who assisted me she is so kind thank you…

NONITO BUCAIS  |  First Impressions 
Rating:
5.0

Nothing can be improved . The staff are very nice, courteous and professional.

MICHAEL GREENE 
Rating:
1.0

Customer did not leave a comment.

Umar Rashid 
Rating:
5.0

Customer did not leave a comment.

MASOUD ZEINALI  |  Overall Experience 
Rating:
1.0

Maybe hire some people who have common sense . I told the woman at the front desk I need the truck for 24 hours and she changed the drop off time to a way earlier time . So when I was finish moving I dropped the truck off and they charged me double the amount .

Mohamed Rahaman 
Rating:
2.0

Customer did not leave a comment.

Edris Hosseinianrad 
Rating:
3.0

Customer did not leave a comment.

Inder Preet Singh 
Rating:
4.0

They charge me extra amount, i used less miles and hence they should refund me

Gaurav Sharma 
Rating:
1.0

I took a picture of gas tank before and made sure that I filled the tank to the same level after...however they still charged me $35 for fuel. Horrible service, avoid this location as much as you can

Shah Alam 
Rating:
3.0

Get more staff for the front desk, who are trained to provide faster service. I say this because the 2 times I have been there I had to wait at least 45 minutes because there was only one person serving, by the way, very slow and rude. And in line there were only 3 people in front of me, I can't imagine how much longer the person who was 5 behind me waited.

Francisco Jacob Granciano Cabrera 
Rating:
3.0

Vehicle service attendants were amazing. Front desk was lacking employees to service customer demand and could not provide organize rentals

kavinsan thavanesan 
Rating:
5.0

very courteous. Thankyou

stephen Smith 
Rating:
4.0

Customer did not leave a comment.

DWAYNe BROWN 
Rating:
1.0

Rude and disrespectful

ahmet aslan 
Rating:
5.0

Customer did not leave a comment.

charles ramnauth 
Rating:
5.0

Customer did not leave a comment.

Nisanthn Rajathurai 
Rating:
3.0

the costumer service need to improve, they are slow the costumer wait to long for assistant.

raymont torres Gapusan 
Rating:
5.0

Its really nice rent uhaul this placed and like it i again rent out truck this location definately thank you

Mohammed Haziq Siddiqi 
Rating:
1.0

Don't hide drop off fees and have an app that is unusable

Phil Ferguson 
Rating:
5.0

Job well done👍🙏

Jonathan Abenojar 
Rating:
5.0

We were very satisfied with the U-HAUL truck, equipment and service.

STEPHEN GILL 
Rating:
4.0

Customer did not leave a comment.

STREISANDC JOSEPH 
Rating:
1.0

It is the worst U-Haul, this location has a lot of variety and I catchy that’s why you want to go there, but couple of the employees has some mental issues.

SARVEN GUL 
Rating:
5.0

Customer did not leave a comment.

Kostandin Puleri 
Rating:
3.0

There are more affordable, bigger units, and those with elevator access available at competitors. U-haul storage was not my first choice, but due to limited time to move-in and return the truck I opted for a more expensive, smaller unit, and without elevator access, instead of going to the competitor. If I had more time, I would have opted for another storage facility.

Rajendra Nathoo  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jordan Foster  |  Overall Experience 
Rating:
5.0

Every staff member I interacted with was polite and professional.

Michael Poth  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Qinwen Huang  |  Overall Experience 
Rating:
5.0

Staff was super accommodating and helpful on both ends of our truck rental (St. Peters and Toronto Warden Ave.). Special thanks to Mary, Jushi and one other lady whose name I did not get at the 1555 Warden Ave location in helping us as we repatriated to Canada after 30 years abroad.

Michael Poth  |  First Impressions 
Rating:
3.0

My only con is the process to pick up the truck. I reserved the truck and storage over the phone, which was a a breeze but when you get there it took an hour before I was able to get the truck, super painful.

Tenille Thomas  |  First Impressions 
Rating:
1.0

Got my locker broken by someone. Also I found mouse poop in the locker

MOUCTAR DIALLO  |  Overall Experience 
Rating:
5.0

I'll be using them in the future, for sure

Joe Riquinha  |  Overall Experience 
Rating:
3.0

Location closes too early. They don't offer help if customer help leaves.

robert o'brian  |  First Impressions 
Rating:
2.0

The fact that this facility did not have an elevator was a surprise. There were no ground level units left. There should have been some flag during the online booking process to let me know that the facility did not have any kind of elevator. It made the move-in process very tiring.

Aleksandra Vasic  |  Online Move In 
Rating:
5.0

I would use Uhaul storage over and over again and recommend it to friends and family. Thank you For the great service and experience Uhaul 👍🏾👍🏾

Sarah John-Baptiste  |  First Impressions 
Rating:
1.0

Your staff is terrible. I rented a truck with NO GAS they wouldn't allow me to change. The truck died in the middle of the road. I could have died. I call only to be on mute. SHAME ON U. even if my storage experience was 100 u still get ZERO STARS!! Booooooooooooo!!

Nickita White  |  Overall Experience 
Rating:
2.0

My couch that was stored at the facility became moldy.

nico tshibanbe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Weitian Lin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nickita White  |  First Impressions 
Rating:
3.0

The gas consumption appears to be UNREASONABLE, probably due to rough recording or poor vehicle condition. In total, I drove 16 miles, and had to fill well over 2 gallon gas (8 liters).

Shengxin Andrew Wang  |  First Impressions 
Rating:
2.0

I had several reservations cancelled due to the inability to book more than a week in advance. I had a difficult time with the app, having to change my password repeatedly . The storage information did not show up on the app with my truck and move company reservation. Most importantly I was told clearly the first month was free several times until I got to the facility. I drive a fair distance for that be wfit and could have paid to choose another facility much close to me.

Jill Goodyear  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Pikasso Painting INC  |  Overall Experience 
Rating:
5.0

I have nothing to complain about my almost 5 years at the Warden U-Haul storage location. My only suggestion, is they need to have more people working the counter stations. Especially at the end of the day near closing time. This is my only criticism. Other than that, I couldn’t be happier with my experience with U-Haul storage. If they had a larger storage unit , I would have continued to be a customer.

Louis Patiakas  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

tina francis  |  First Impressions 
Rating:
5.0

Very good

SARMAD RZIJ  |  Overall Experience 
Rating:
2.0

The service was very slow and the facilities were old, stinky and old rat traps.

Wilma Long  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Haiqing Gao  |  Overall Experience 
Rating:
5.0

Glad they could accommodate me for my crisis situation.

Courtney Clarke  |  Overall Experience 
Rating:
4.0

Very kind and helpful staff. Only issues were that there was no elevator and that belongings within storage unit were covered in sawdust from ongoing roofing work. However, a staff member offered to clean out our unit at the end free of charge.

LINDA ARCHILA  |  Overall Experience 
Rating:
5.0

Thank you ladies for helping me when my memory was not very good.

Courtney Clarke  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kota Uechi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FARED MUHAMMAD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SKYLER WILSON  |  Overall Experience 
Rating:
5.0

Staff was very accomadating

Danny Atari  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rahul Singh  |  First Impressions 
Rating:
2.0

Very poor customer experience. Calling into the store is literally useless as you will sit on hold for the duration of your day. Sat on hold for 55 minutes, enough time for me to refill fuel and return the vehicle as opposed to trying to extend my rental.

Anthony Brazil  |  Overall Experience 
Rating:
2.0

Lighting was not working in the hallway of unit 125. Staff seemed to not know much and looked puzzled when asked simple questions they had to ask other staff to help.

balwant RAMBALLE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thebenyana Parsons  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sharon deider lovell  |  First Impressions 
Rating:
1.0

I saw a rat in the unit, and I let them know it was customary for them.

Reza Pakniat  |  Overall Experience 
Rating:
1.0

I had many problems with this facility. From renting trucks that were not there and miss communication between central office and the warden store. Would never use uhaul ever again

ARSHIA KHANIFAR  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

orette arivil James  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarfaraz Sarfraz  |  Overall Experience 
Rating:
5.0

Very nice service , and vwry professional workers.

MONAH NOUR  |  Overall Experience 
Rating:
5.0

Excellent work

MOHAMED EL-SAFTY  |  Overall Experience 
Rating:
5.0

Excellent job…friendly staffs Like them all!! Keep the good work

MOHAMED EL-SAFTY  |  Overall Experience 
Rating:
5.0

A very good team at the Warden facility. I would definitely recommend a friend. Please keep up the good work.

CHRISTOPHER HEATH  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JOHN ROUMANIS  |  Overall Experience 
Rating:
5.0

Nice to me

pierre morace antoine  |  First Impressions 
Rating:
1.0

the customer service was ex excellent, however when I went into storage unit I could see on the bottom of the unit mold spores I could smell it and as I was moving I noticed that the mold was on my couch my mattresses my dresser my deep freezer and as I unpacked some of my clothes and art work and picture frames with wood framing I am very dis pleased as I thought there was tempature control in each unit as well as I was paying insurance on the unit

NATALIECAMILLASA ESSUE  |  Overall Experience 
Rating:
5.0

Good price and great deal of one month free. People friendly. Loved ability to pull up to unit and load and unload.

Doug Watkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marie marseille  |  Overall Experience 
Rating:
4.0

I-Haul is a reasonable storage facility at a reasonable cost. Liked the facility.

LAKHBIR, SINGH SODHI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

simpson clifford  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Corazon Michaud  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MAURICE OHAYON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEERTHI CHANDRA PENUMUTCHU  |  Overall Experience 
Rating:
1.0

When I arrive the storage unit was not able to be used because it was locked and it was closed off for rodents so I had to waste time come back the next day and book enough storage and I was misinformed

COLEEN BATES  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Corazon Michaud  |  First Impressions 
Rating:
2.0

I had reserved online a particular storage unit base on it's size. At the time of booking there was one unit left. I had the option of paying at the counter or completing the transaction on line. I choose at the counter. When I arrived I was told the locker wasn't available anymore. I assumed they meant because of me. The staff said no, someone else rented it. When I asked for an explanation they said is was on first come basis. I don't understand how you can book online and have the store override the transaction. As I already booked a truck I was forced to take a smaller unit.

robert farquharson  |  First Impressions 
Rating:
3.0

the reason we closed is because you increased your rates; we moved to your facility because we understood that the rates were locked

chia-chen cheng  |  Overall Experience 
Rating:
4.0

The big outdoor storage units lock mechanism are rusted and very difficult to deal with. A little bit of oil and maintenance is far due. Thanks

Bassam Alnemer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEORGIOS KARIDAKIS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SANG HEE KANG  |  First Impressions 
Rating:
3.0

1)Light was required in the storage since it was a 24 accessI selected...I was there until 9pm and I had to use my phone light. 2) When the rain fell water settled in front of my #700 storage and was a Hazzard for me.....with my in and out of the storage, the storage became dirty and I feared I may fall. But apart from the 2 above, all others were good ..

Andrea Chevannes  |  Overall Experience 
Rating:
5.0

The only problem I have is with the communication of the size of storage assigned when a person tells uhaul representatives the number of rooms to be packed to the size of the storage. Also the size of truck booked was inadequate.

Judith Nunes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dragomir Dragolov  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FayAnn Beeston  |  Overall Experience 
Rating:
5.0

Very knowledgeable staffs Very patient with customers They are treating their customers as friends

MOHAMED EL-SAFTY  |  First Impressions 
Rating:
5.0

I'm a repeat customer and will always recommend uhaul. Thank you Bruce

Bruce Porter  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Peter Penner  |  Overall Experience 
Rating:
4.0

Being on the second floor I found it very inconvenient to move things into and out of my unit. and it didn't effect me thankful, but I did have a huge I beam in the middle of my unit. But other then the price being a little expensive, I WOULD recommend people to your facility

WILLIAMJ WELLER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Elvira Ngandeu Youansi  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SYLVIA ORRICO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

andrew Covey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martina Puskova  |  Overall Experience 
Rating:
2.0

Everything was great except the guy who served me once was so rude and not polite. The girls are so friendly and nice.

MOHAMAND BAHRAMPOOR  |  Overall Experience 
Rating:
5.0

Yall came clutch for the man dem !! 🤣😭😭Uhaul is the "company king" Every body goes to dem bcuz their so freakin busy sometimes you cant even get a truck or storage but eh that's how good the service is you gotta plan ahead of time and make sure you have uhaul on your back to go. But even in last minute situations uhaul still had your back. Thanks again 5 Starz!

Christopher Thompson   |  First Impressions 
Rating:
5.0

Staff went out of their way to ensure my experience was as smooth as possible. Thanks so much!

Gregory Link  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MELVIA AGBEKO  |  Overall Experience 
Rating:
4.0

I wish they had more trucks available. I didn’t like having to pay for a whole month (storage room) to use it for only one night.

Viviane Ferreira Silva De Sena  |  Overall Experience 
Rating:
4.0

Unfortunately, the service rating falls short due to one employee, which is a shame as the others were quite helpful.

angele dussault  |  Overall Experience 
Rating:
5.0

The Warden Ave. U-Haul professionals made my move easy, coordinating the short term storage and multiple cargo van rentals. BRAVO! and thank you.

STEEN FRANDSEN  |  Overall Experience 
Rating:
5.0

entrance was block in the morning when I try to come and drop some load ,also kindly remove the 10$ payment for 24 hours access in the outside storage coz it's cold and furnitures are not good in winter,thanks ,otherwise everything is good

RONIEAGSALUD MANAOIS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

william gopie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melanie Teixeira  |  Overall Experience 
Rating:
3.0

Access to the outside unit is good. Unit very spacious. But outside area is not well lit at night. I had to keep my car headlights on to see what I was doing. Not clear on how security is maintained at night. No security gates. Also I would recommend dropping the $10 charge for 24 hour access since anyone can get into the area at any time of day or night so what are you paying for?

Nancy Del Col  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Guang Qi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

aldens morales  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

COULIBALY AWA  |  Overall Experience 
Rating:
2.0

Had a problem with a default lock that was sold to. The keys would not open it and got stuck. They took a few days to resolve the issue and wanted to double charge me for a new one. The sales rep who said that she was acting manager wasn't very nice. Thank God I'm out of there. Wouldn't choose this location again

MICKYKENDELL HONORA  |  Overall Experience 
Rating:
2.0

I opted to move my stuff to another non-Uhaul facility as this one I found to be not only overpriced but also not maintained well. My boxes were damp and right from my first day there I had a terrible time trying to close the locker door (I also had two friends attempt to close it and both struggled as well). Additionally, every time I opened the door or shut it a bunch of sawdust (our what I believe to be sawdust would fall on me). The containers were not in good condition and I was not willing to risk having my stuff in there during the Winter months.

Chellan Langley  |  Overall Experience 
Rating:
5.0

No comment at this time. Thank you

ROSALIND TREVENA  |  Overall Experience 
Rating:
3.0

No elevator's!! Had a heck of a time trying to carry stuff up then down those stairs. Dolly's where provided both at top and bottom of stairs but useless on stairs. Not informed of this when I accepted a 2nd floor unit. If I had known stairs were involved wouldn't have accepted a unit on the second floor.

Antonietta Johnson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

NESTOR TIRADO GUTIERREZ  |  Overall Experience 
Rating:
2.0

I do not recommend this facility.

Steffan Matun  |  Overall Experience 
Rating:
2.0

STOP IT! management: wake up to the fact you don't understand what customer service means. Get retrained so that the staff don't get the full brunt of the criticism and harassment because of your blindspots. I would never buy a franchise for that reason. The company is losing millions and they don't know it and probably do care. So sad. Get the president to become ab undercover boss if he/she really care about the huge losses.

Ron Tabachnick  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

kunjal shukla  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ksenija Pridraski  |  Overall Experience 
Rating:
1.0

Complete lack of customer service. Staff had no knowledge of rules, or who to contact. Was misguided when signing documents. Very unimpressed.

Azim Kara  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AWALE DUALEH  |  Overall Experience 
Rating:
5.0

Good staff, good location

jason yan  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lisa Schoonderbeek  |  Overall Experience 
Rating:
3.0

Little frustrating that you can’t use your own lock especially when you are short on money and have none, yet need to store items so you can get the trailer back and get a refund. The drop off location is not at the storage unit and you are already very stressed with everything else going on that this just adds to it.

Tammy Hiltz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

wayne leacock  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

THRISHA FAERBER  |  Overall Experience 
Rating:
5.0

Too expensive

adam davidson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MAUREEN CLARKE  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Emma Vary  |  Overall Experience 
Rating:
5.0

its a busy place so a wait may be a pain to see a service person but other than that all was great.

EMMA VEYS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tara Spence  |  Overall Experience 
Rating:
1.0

Extremely disorganized. Obviously short-staffed. A few interactions with employees who knew what they were doing, but many employees that were completely unable to do their job properly.

LORETTA YU  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amit Khatiwala  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amit Khatiwala  |  Overall Experience 
Rating:
1.0

Within months being there the price raised and it’s a pandemic people not working

kelroy alexander  |  Overall Experience 
Rating:
5.0

Thank you

KENNETH ROLANDSA RAYMUNDO  |  Overall Experience 
Rating:
5.0

Madhavi was a pleasure to dealt with.

Maliha mehdi  |  First Impressions 
Rating:
5.0

Excellent facility

NICHOLAS THOMA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy Depass  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

TOM STOGIOS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MOHAMMED JUNAID AHMED  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa Riviera  |  Overall Experience 
Rating:
5.0

A very pleasant and professional experience. This was the first time using a U-Haul truck rental from Ottawa to Toronto along with storage facility at Warden Ave., Toronto. The whole experience was seamless and excellent. Keep up the good work for a service that is badly needed.

Mehboob Sheriff  |  Overall Experience 
Rating:
5.0

Staff here are friendly, courteous, calm and kind. They are very knowledgeable about the products that are offered and go above and beyond to assist their clients. Thank you all so much for your help. Moving is stressful enough. Thank you for making this aspect easier.

Virma Benjamin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CRISTIAN POPESCU  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Dionysios Pothas  |  Overall Experience 
Rating:
5.0

The manger and staff s are very nice to me. I will tell my family and friends about the U-haul storages to rent to them anytime.

Sharon Booth  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JEANETTE White  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Hamilton-Clark  |  Overall Experience 
Rating:
5.0

I was really impressed how helpful and friendly the staff was. Made my experience enjoyable.

Jerry Sobie  |  Overall Experience 
Rating:
5.0

very kind and helpful staff Excellent experience

noel draper  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NATHALIE RETHAZY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SriTrinadh Janjanam  |  Overall Experience 
Rating:
1.0

Monthly charges to the wrong account, despite clear instructions caused emails notices, letter of threats of liens, letters to my secondary contact... I vacated the locker due to your inability to properly manage my account. I’ll try Discount rentals next time!

David-Alan Love  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SriTrinadh Janjanam  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kobla Sebaggala  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pranav Patel  |  Overall Experience 
Rating:
1.0

I was given an all-in price on the phone and I arrived with my own lock which was a high quality lock. When I came in to rent the van body, I was told I was required to purchase and use a Uhaul lock. That lock was junk and did not even secure through all three portions of the van body door fastener (but my own lock did). The staff were rude on several occasions. additionally, I was taken for the first time, on a golf cart, to see the unit, the driver smashed the roof of the cart on the opening garage door and debris flew at me. The ‘gold’ lock that goes on the left side of the unit is also a joke. One swing of a tack hammer would open it. Obviously this is just a means of pressuring people into paying more for 24 hour access in addition to forcing people to buy a crappy uhaul lock. The location is not secure and my unit leaked, damaging a $4000 mechanical massage chair. I have, over the years, rented many, many uhaul trucks, mostly for business purposes, but sometimes for personal use (as I did to fill up my vanbody storage rental). I did not rent from uhaul when I emptied it out. Because of your unfair, gauging policies, rude staff, inadequate facilities and the generally poor service (staff would not even provide me a paper receipt a email only) uhaul has lost my business permanently. Your service is terrible!

DANIEL MCCAFFREY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sire Castillo  |  Overall Experience 
Rating:
5.0

Thank you for everything

babatunde arinde  |  Overall Experience 
Rating:
5.0

Very happy

Jerry Sobie  |  First Impressions 
Rating:
1.0

I want that unit 511 repaired. I still have tenure over it. I haven’t abandoned this unit.

Andrew Williams  |  Overall Experience 
Rating:
5.0

Thanks.

Heron Tait  |  Overall Experience 
Rating:
5.0

I used uhaul storage facility for consecutive 18 months. It really helped me a lot to manage my other things while uhaul taking care of my stuff. I really appreciate the staff at Warden Avenue.

AMIR AHMED  |  Overall Experience 
Rating:
5.0

Very nice people that work there

Maaeez Lakhi  |  First Impressions 
Rating:
2.0

Registration was professional and appreciate the receptionist,. Had an issue with one of your superior,. The way she handle herself and the situation wasn't professional to a customer care resolutio

Harold Shogbold  |  Overall Experience 
Rating:
5.0

I emptied my unit.

Dionne Sinclair  |  Overall Experience 
Rating:
5.0

Hi. Lane (at Your Warden Ave- Scarborough - Ontario) facility has been fantastic all along and thank you for looking after my stuff for over a year Best Regards Patrick

Patrick McSharry  |  Overall Experience 
Rating:
5.0

Everything was ok

Luis Picalua  |  Overall Experience 
Rating:
5.0

Nice Staff and Convenient Location~

Raye Shen  |  Overall Experience 
Rating:
4.0

Layne has good customer service skills. Very friendly and helpful.

Raymond Silk  |  Overall Experience 
Rating:
5.0

Very clean but too expensive

andrew Edwards  |  Overall Experience 
Rating:
1.0

Horrible service.

Maggie Cleveland  |  Overall Experience 
Rating:
3.0

I found the desk staff slow and inefficient. Each time, there were long line ups and the staff would chat and laugh with each other, rather than focus on serving customers and decreasing the line up

richard mccendie  |  Overall Experience 
Rating:
5.0

Staff is great, I normally deal with Layne, she is very friendly, helpful and patient. A little bit of a wait and the line is not clear so you're never quite sure where to line up.

melanie teixeira  |  Overall Experience 
Rating:
1.0

Customer service is awful, they didn't tell me storage is closing at 5 on sunday, so we left the car unloaded for a day. customer service cancelled my storage for any reason,

Lilik Cihakobian  |  First Impressions 
Rating:
5.0

Great staff, flexible with requests

Tony wong  |  Overall Experience 
Rating:
4.0

Ok good staff very busy location

Michael Coward  |  Overall Experience 
Rating:
2.0

Thumbs down, every staffer I dealt with are arrogant...

virgilio rosos  |  Overall Experience 
Rating:
5.0

I love the staff here because they are friendly and professional and do what they can to meet customers requests , I had an issue with my outdoor locker and it was handled very well in my eyes

Steven Grandy  |  Overall Experience 
Rating:
5.0

The staff at this location are exceptionally friendly and they work so hard at getting you through the process even though it's a busy location

COURTENAY J HUBBARD  |  First Impressions 
Rating:
5.0

Excellent customer service. Everyone was cheerful and very attentive to our needs.

Scarlett King  |  First Impressions 
Rating:
5.0

Great service

natasha langley  |  Overall Experience 
Rating:
5.0

It was a great experience having my stuff stored at U-haul for almost one year! If I was to do it again, I will definitely choose the same location!

Stelian GAL  |  Overall Experience 
Rating:
2.0

The customer service provided by not what you except from Uhaul. Seemed the staff was there just for the sake of it and not at all working to provide service to any customer.

KAVITA KHEMANI  |  First Impressions 
Rating:
5.0

The clerk was awesome. One suggestion: When a clerk at the desk is serving people in the line; it is too much for her or him to answer inquiries on the phone at the same time. Add more staff.

jacqueline collins  |  First Impressions 
Rating:
3.0

The Manager and some of the staff great customer service however there was lack of communication. Also long wait time to speak to someone on phone or you were placed on hold and forgotten. The Unit sm

Marlene Bishop  |  Overall Experience 
Rating:
5.0

Everything happened very quick, amazing service.

Maria Ivanova  |  Overall Experience 
Rating:
5.0

👌👌👍👍

samir allouti  |  Overall Experience 
Rating:
2.0

The staff was not friendly, nor helpful. The double key (yours & theirs) to access my storage unit is ridiculous. If the store is busy...you wait & wait. Good luck finding help when you need it.

Catherine Roe  |  Overall Experience 
Rating:
4.0

The young woman was very helpful and courteous

JOYCE PETERS  |  First Impressions 
Rating:
5.0

The General Manager at this location was amazing... there was an issue with my storage and the associate their couldn't help with the problem. The General Manager went above and beyond to assist me.

Marlene Bishop  |  First Impressions 
Rating:
5.0

The lady was very helpful and efficient.

Tenille Thomas  |  First Impressions 
Rating:
1.0

Horrible customer service at this location. Will never book here again. Will be going to millwood as they ensure customer service as number one. Will discourage that people use this location.

Michelle Wodzak  |  Overall Experience 
Rating:
3.0

Please Get pro rating system it’s hard to plan moving out of storage to pay full price with 4 days use twice, had 2 units, cost extra $450. All other competitors pro rate I will not be renting again!

Brian Gedge  |  Overall Experience 
Rating:
3.0

very popular place, i had a good experience but patience is required.

James Hancock  |  Overall Experience 
Rating:
4.0

prepaid rent is poorly defined in the contract on month to month rentals. I feel I was ripped off.

MICHAEL MCCLOSKEY  |  Overall Experience 
Rating:
3.0

Rent increased 3 TIMES in ONE year. We had the 24 hour access but a few times the alarm had gone off making it really inconvenient and loud to move things around! Expensive to rent. Staff were nice.

Grace Aguinaldo  |  Overall Experience 
Rating:
4.0

Aside from the comparatively (to other storage places) restrictive hours, I found the service, staff, and facilities at U-Haul to be very much above average.

Mitchell Casado  |  Overall Experience 
Rating:
5.0

Great service from the very beginning to the end.

QUINTON HARBANS  |  Reservation 
Rating:
1.0

By far the worst experience I've ever had with any company ever! I went to pick up my things after five months in storage and my stuff was destroyed by MICE POOP & URINE! 75% TRASHED!! REFUND ME!!!!

Markessie Moya Brezault  |  Reservation 
Rating:
4.0

Very happy to do business with you; look forward to future business.

denis beaulieu  |  Overall Experience 
Rating:
3.0

One of my lockers leaked during a rain storm and some minor damage occurred. I also would like to access a comprehensive final statement of the payments I made. It should be on this website.

Sylvia Sweeney  |  Overall Experience 
Rating:
5.0

Moth more to say. It met my expectations

Louis Patiakas  |  Reservation 
Rating:
3.0

U-haul had made a mistake with the shipping location of our U-Box but Sherry at Warden was very helpful in resolving the issue. The first man I spoke with though was very rude & dismissive.

Desiree Lavoy  |  Overall Experience 
Rating:
3.0

Mice got in my unit and ate stuff

deon spencer  |  Overall Experience 
Rating:
1.0

Promised a truck 4 days before pick up date and never gave me one, customer service claiming its not their fault, and told me good luck on my own, very disappointed at U-haul, will not use again.

Derek Edwards  |  Reservation 
Rating:
4.0

No complaints

Rachit Batra  |  Overall Experience 
Rating:
3.0

Not happy w customer service. Staff I dealt with upon move in seemed very distracted. I also called & was put on hold for 30+ min only to have a 2nd staff answer & ask what I needed for the 2nd time

Aleksis Penna  |  Overall Experience 
Rating:
4.0

.

AYAN HAZRA  |  Overall Experience 
Rating:
5.0

Excellent storage choices, very clean, very accessible. Safe and reliable environment.

Christine Popiel  |  Overall Experience 
Rating:
3.0

Computers / system very slow

ROBIN RAMSAY MCLEISH  |  Overall Experience 
Rating:
3.0

Checking out was very poor had to wait too long for checking out.

Lambert Bryan  |  Overall Experience 
Rating:
5.0

Rrrrrrrr

Volodymyr Prylepa  |  Overall Experience 
Rating:
1.0

The truck pared near my storage unit was too close to it. When we went to pick up our furniture from there our truck could hardly aqueeze in. I went to ask someone to move it but none of the staff hel

shahin talebpour  |  Overall Experience 
Rating:
2.0

Short staff, lengthy procedures make it difficult to give good service . Both staff and costumers get frustrated

shahin talebpour  |  Overall Experience 
Rating:
4.0

Thank you.

deshaunie allen  |  Overall Experience 
Rating:
3.0

Good

JEEHWAN OH  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top