Customer Reviews for U-Haul Moving & Storage at Valley Blvd

3,888 reviews

17959 Valley Bl   City Of Industry, CA 91744
(E Of Azusa)

(626) 935-0226

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(626) 935-0226

17959 Valley Bl
City Of Industry, CA 91744
(E Of Azusa)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Sung L. 
Rating:
5.0

Customer did not leave a comment.

alejandra A. 
Rating:
5.0

Customer did not leave a comment.

jose M. 
Rating:
3.0

Customer did not leave a comment.

FERNANDO R. 
Rating:
5.0

Customer did not leave a comment.

Bennett Fox F. 
Rating:
5.0

Customer did not leave a comment.

Mayra T. 
Rating:
5.0

Customer did not leave a comment.

MARTIN Z. 
Rating:
5.0

Customer did not leave a comment.

LINGXIN K. 
Rating:
5.0

Customer did not leave a comment.

Francisco G. 
Rating:
5.0

Customer did not leave a comment.

ZU T. 
Rating:
5.0

Customer did not leave a comment.

Ma Lourdes F. 
Rating:
5.0

Provide tie downs.

frank M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT A. 
Rating:
5.0

Thanks for finding my speaker in the rental truck I really appreciate it. Love the honesty.

Claudia R. 
Rating:
2.0

The staff were not friendly. They did not acknowledge my presence. I greeted each one of them good morning and I was ignored. I also asked a few questions and they were very impatient and short with me. They were not busy at the time. When I returned the truck I was ignored and they helped the person behind me when I was first in line. Overall the customer service was below average. Customers come back primarily for the service . That being said, I will no longer do business in this store.

Marilou M. 
Rating:
3.0

Customer did not leave a comment.

LISA F. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Great staff

MARTIN Z. 
Rating:
5.0

Quick drop off!

AJ H. 
Rating:
5.0

Customer did not leave a comment.

ROBERTO R.  |  Overall Experience 
Rating:
3.0

Storage is located near home, it’s conveniently located. The Staff is semi-friendly, some are kind and others have an attitude (but still helpful). The facility is clean, i did find a baby roach and spiders in some of my belongings after moving the items out. (Nothing to fuss about) Overall, i would recommend this location.

Ashley R.  |  Overall Experience 
Rating:
2.0

The customer service from the phone was horrible I was misinformed. I thought I was gonna get the free month storage if I were to get the truck and drive it back to the same location instead of a one way. I would like to get a respond back from the corporate if this can be disputed and resolved. From wrong information!

gem s.  |  First Impressions 
Rating:
5.0

thank you for your help

Alvaro M. 
Rating:
5.0

Customer did not leave a comment.

benjamin Z. 
Rating:
3.0

The wait time to rent equipment is always too long.

ROBERT F. 
Rating:
5.0

Customer did not leave a comment.

Jasper R. 
Rating:
5.0

Customer did not leave a comment.

Oscar D.  |  Overall Experience 
Rating:
5.0

Nothing everyone was very nice very helpful and knowledgable help me with very thing I needed very clean facility my first experience hauling trailer .. Thank you

gaby D. 
Rating:
5.0

The truck was nice but the back of the truck smelled like skunk

SANDRA S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

Easy to access

Robert I. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

The customer service representative who helped me was extremely helpful and patient.

Mel C. 
Rating:
5.0

Amazingly simple, quick, and efficient.

LaSandra A. 
Rating:
5.0

Customer did not leave a comment.

Michelle K. 
Rating:
1.0

Customer did not leave a comment.

Christian Ryan A.  |  Overall Experience 
Rating:
5.0

Check in and check out really smooth

Paulina V. 
Rating:
1.0

My pick up/ drop off was changed multiple times with no contact. Truck wreaked!!!!!!! Of cigarettes, what if a family was moving…..disgusting. Terrible customer service as well. Minus the last lady I spoke with she was helpful and kind.

Cody B. 
Rating:
5.0

Christian was very patient and helpful with me.

BRYAN A.  |  First Impressions 
Rating:
5.0

Vickee was very helpful and went over and above to help

Russell K. 
Rating:
4.0

Customer did not leave a comment.

WAYNE U. 
Rating:
3.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Hwal J. 
Rating:
5.0

Good customer service. I will recommended to a friend.

magda M. 
Rating:
5.0

Customer did not leave a comment.

Louis B. 
Rating:
4.0

Over the 4 years i had the storage the team has been accommodating,helpful and overall it was a good experience.

Malika E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHISFKAI K. 
Rating:
4.0

U-haul contact that I was initially communicating with was very helpful! In addition to the her, the entire U-Haul team was helpful and provided excellent customer service!

Joseph A. 
Rating:
5.0

Customer did not leave a comment.

Jose S. 
Rating:
5.0

Customer did not leave a comment.

Jose S. 
Rating:
5.0

Customer did not leave a comment.

Jessica D.  |  First Impressions 
Rating:
5.0

Excellent Service, Outstanding customer Relationship with me. Highly recommend to everyone to always go to your facility to rent any type of a U-Haul for your needs. 10+ plus stars💪👍🙏👊✋❤️THE BEST!!!

Philip A. 
Rating:
1.0

Customer did not leave a comment.

Raul D. 
Rating:
5.0

Your employees are going outstanding

SUSAN H. 
Rating:
5.0

Customer did not leave a comment.

Vanessa M. 
Rating:
5.0

Customer did not leave a comment.

Alberto J. 
Rating:
5.0

Customer did not leave a comment.

Hector G. 
Rating:
4.0

explain the policies better and explain ALL charges

Willam S. 
Rating:
5.0

Customer did not leave a comment.

Earl M. 
Rating:
4.0

Keep the good customers service.

Jose S. 
Rating:
5.0

Customer did not leave a comment.

Emilio V. 
Rating:
5.0

Customer did not leave a comment.

debra t.  |  Overall Experience 
Rating:
5.0

I did not like the new requirement of having to complete the check in ourselves. It took longer than checking in with the associate at the front desk and was more tedious. This should not be a requirement, especially after specifically requesting a counter check in when making a reservation.

Amy S. 
Rating:
5.0

When I rented last week. The check in went very smooth. Now they said new rule. I had to check in thru a very difficult website. I almost walked out. I'm not tech savvy. So the very nice employee of yours helped me out. If I didn't have him help me. I would have never used your company. I think it is a horrible policy.

susan H. 
Rating:
5.0

Everything was on point

Michael S. 
Rating:
5.0

Great courteous customer relations 👍

Ronald W. 
Rating:
5.0

Customer did not leave a comment.

susan H. 
Rating:
4.0

Customer did not leave a comment.

Guo L. 
Rating:
2.0

Gas was less than a quarter. Need to wait forever to. Return

Isaac L. 
Rating:
5.0

Clearer entry to front desk , seems a little cluttered walking through. Still good personal service.

John A. 
Rating:
5.0

Keep up the good work!

Ariston E. 
Rating:
5.0

Impressive with how staff greeted and got things moving fast.

barbara G. 
Rating:
3.0

was fortunate to get a practically new moving truck, which made the whole experience worth it. I will be renting one more time to complete my move.

Mario R. 
Rating:
5.0

Customer did not leave a comment.

Dominic H. 
Rating:
5.0

The personal at this location are well trained to do there job and take care of customers. I had no issues here.

Hector C. 
Rating:
5.0

The representative helping me was professional, helpful and courteous. He answered my questions thoroughly and was knowledgeable . Thank you.

Fidel A. 
Rating:
5.0

Great staff, very helpful and efficient. Best U-Haul store in the atea

Susan J. 
Rating:
5.0

Customer did not leave a comment.

jose S. 
Rating:
5.0

I can't think of anything.

Jack F. 
Rating:
5.0

Great staff at this location! Very friendly, helpful and informative.

Eric W. 
Rating:
5.0

Customer did not leave a comment.

Winston C. 
Rating:
5.0

Bueno el servio amables trabajadores

Fred M. 
Rating:
4.0

Customer did not leave a comment.

Mariel B. 
Rating:
5.0

Customer did not leave a comment.

GUANGHUI L. 
Rating:
5.0

Customer did not leave a comment.

Jesse N. 
Rating:
2.0

I found the staff to be rude and lacking interest in helping. the person helping me was laid back on his chair, slumped like he was about to take a nap, hardly said a word to be.

ruben S. 
Rating:
5.0

Customer did not leave a comment.

max M. 
Rating:
5.0

Customer did not leave a comment.

ivan G. 
Rating:
3.0

Customer did not leave a comment.

edward B. 
Rating:
5.0

Well, I don't know. This it's my first time that I rent a trailer or something. Everything goes well.

Leon C. 
Rating:
5.0

Customer did not leave a comment.

ROBERTO M. 
Rating:
4.0

Nothing. Great customer service.

Estela C. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW F. 
Rating:
5.0

Customer did not leave a comment.

Jing Y. 
Rating:
4.0

Customer did not leave a comment.

Tung Hung L. 
Rating:
5.0

Customer did not leave a comment.

Steve S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER F. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

max M. 
Rating:
5.0

Customer did not leave a comment.

Matthew F. 
Rating:
5.0

Great customer service💯 everything went very well! Would recommend this location on Valley Blv to my friends!

EDWARD P. 
Rating:
5.0

Good service

JORGE M. 
Rating:
5.0

Great service, kind staff and very helpful

JORGE G. 
Rating:
5.0

The employees are nice and process our rental without delays even when we returned the rental truck, it was fast and easy.

MARIA K. 
Rating:
5.0

Great and fast customer service, I was in and out with no problems.

GINA B. 
Rating:
5.0

Customer did not leave a comment.

Jessica S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annette C. 
Rating:
3.0

After hrs drop off

Amber D. 
Rating:
1.0

The Manager Ruth Escobosa was very rude and unprofessional, she made me by a new ball hitch when I had already had a Uhaul ball hitch that was exactly the same one she sold me. She said if I did not buy it she would not rent me the trailer so I had no choice. Mrs. Escobosa treats her employees like slaves and speaks to them with rudeness, she is abusive and should be fired. She is a liar and will cause Uhaul a huge Lawsuit, she is not employee or customer friendly. I have never seen a Manager treat her customers and employees so un-professionally, she needs to be investigated for cheating customers to make money for her store, forcing customers to buy products they don't need.

Shawn S. 
Rating:
5.0

Customer did not leave a comment.

Irma M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LOUIE H. 
Rating:
2.0

Didn’t like that we had to pay extra to use the trash bin.

JOSE M.  |  Overall Experience 
Rating:
4.0

I had the storage for 5-6 years and never had a problem but it just got to expensive for me

Charles J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sandra R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Norma M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aurora C.  |  First Impressions 
Rating:
4.0

Need access 24/7 but understand security issues. Best hours for me 5 or 6 am to midnight. Thank you. PS. Excellent employees great customer service

TERESA A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andrea V.  |  Overall Experience 
Rating:
5.0

Very helpful staff

Irma M.  |  First Impressions 
Rating:
5.0

The staff is very helpful.

Richard Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Saira P.  |  Overall Experience 
Rating:
5.0

Will definitely use again it was so convenient the staff and moving men were professional and friendly I was very pleased

David B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JASON C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rhonda G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josephine N.  |  Overall Experience 
Rating:
2.0

Staff was super friendly and I loved putting my stuff that it’s valuable to ME in your hands HOWEVER it kept increasing the rate until I was unable to keep my unit soooo I found a MUCH cheaper , newer and affordable unit close to my house in West Covina. The manager Jackee the boys Gilbert Miguel Larry etc were super nice and very helpful . Unfortunately I made the move . Too bad you’re so expensive bye (626)8485625 get it together U-Haul

Martha S.  |  Overall Experience 
Rating:
5.0

Easy working with the team at this location.

Christopher S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICK A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANGELINA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marisol R.  |  Overall Experience 
Rating:
5.0

Excellent customer service.

Marisol R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

VINCENT C.  |  Overall Experience 
Rating:
5.0

Great facility, only issue was the price increase.

Darlene V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WAYNE L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rhonda G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ALBERT RICHARD M.  |  First Impressions 
Rating:
3.0

Moving into the storage was chaotic. The storage did not have the unit that are reserved. They said they never have my reservations which I showed them. So I had to use a unit there and that was too little and go to your Covina storage unit and use a different one. The staff Gilbert when I was moving out was very helpful. Thank you

myisha m.  |  Overall Experience 
Rating:
1.0

I was quoted the wrong price and the staff was very unfriendly

Isidro C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH G S.  |  Overall Experience 
Rating:
5.0

The guys at Rosemead are ripped offs and liars like ceasar. Vickie on the other hand was pleasant, extremely helpful and friendly. I will never use Rosemead again because they're assholes and liars. Vickie and staff in industry was a dream trip. Thanks Vickie

Kevin B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL G.  |  First Impressions 
Rating:
5.0

Really helpful

yuliana m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SOPHIA S.  |  First Impressions 
Rating:
5.0

The manager that worked at Uhaul Sunday morning in City of Industry off of Valley, was phenomenal, in a nutshell. His quickness in finding solutions, to his approachability and kindness, left me and my nephews smiling. Thank you and he for such a good experience. I’ll definitely recommend and will return there for any U-Haul need.

Lori Ann C.  |  Overall Experience 
Rating:
5.0

Great price

Franco P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VALERIA S.  |  Overall Experience 
Rating:
2.0

storage building smells bad,

MARCIAL T.  |  Overall Experience 
Rating:
5.0

Excu

Marilyn S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Carolyn B.  |  Overall Experience 
Rating:
5.0

The staff was so helpful! Everyone greeted you and ask if they could assist you! The floors was clean and the front was waxed! Cleaning staff assist with directing you the right way! Most of all when I was checking in for the storage most of the information was wrong from previous facility. The manager went through and made all the corrections! I was so impressed with her knowledge and patience with me! All the staff was awesome! This is the first time I’ve had this experience with all the staff at I haul.

Adrian R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amelia A.  |  Overall Experience 
Rating:
1.0

Horrible experience! I let that unit go a year ago due to being homeless!! they said they understood and my things would be auctioned off. NEVER HEARD FROM THEM AGAIN. A WHOLE YEAR LATER, SURPRISE!! THEY START REACHING OUT TO ME OUT OF NO WHERE SAYING I STILL HAD THE STORAGE AND NOW MY AMOUNT DUE WAS WAY HIGHER, ALL BECAUSE THEY COULDN'T AUCTION IT. NOT LETTING ANYONE I KNOW RENT FROM THEM. I DONT HAVE A PLACE TO SLEEP BUT THEY THINK DOING THIS TO ME IS GOING TO HELP ME OR THEM. GOOD LUCK WITH THAT. I DO NOT RECOMMEND U-HAUL LOOK ELSE WHERE.

iris M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise Christiana L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel S.  |  Overall Experience 
Rating:
4.0

Muy amanble y cortes

Julio S.  |  First Impressions 
Rating:
5.0

All employees were very very nice friendly helpful

Hortensia C.  |  Overall Experience 
Rating:
2.0

Expensive

YAHIR G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josephine N.  |  Overall Experience 
Rating:
5.0

My lock wasn’t in the unit but a helpful employee assisted me and got me the lock I ordered

Jason L.  |  Online Move In 
Rating:
5.0

Johan Aguirre, at uhaul, was knowledgeable, friendly and very patient in explaining procedures.. He should be promoted with a raise. Thank you, for hiring great people, like Johan Aguirre

Lori Ann C.  |  First Impressions 
Rating:
1.0

I walked in with a reservation # for my storage unit. I presented to Kevin who was working the front desk & he said my reservation was invalid & they were fully booked. He completely denied to provide me customer service. I then called customer service where they assured me they had numerous storage units available & were sure of Kevin being unprofessional. I tried once again with Kevin & he again denied to attend me & recommended me going next door with a competitor business. That’s when Norman stepped in to help me & immediately rented me out a storage unit exactly what i was looking for. Thank you Norman! I highly recommend his service to anyone, Kevin not so likely due to his laziness & lack of customer service!

pedro a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VICTOR O.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Noemi G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Teejay N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Douglas M.  |  Overall Experience 
Rating:
4.0

Manager was knowledgeable, efficient, professional, and friendly and helpful. Thank you.

ALICE R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kimberly B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juan M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sylvia h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teejay N.  |  Overall Experience 
Rating:
5.0

Great service thank you

Brett O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HSIN HUI L.  |  First Impressions 
Rating:
5.0

The day I got the Storage space.The Associate was professional, friendly & very helpful. Would recommend to Anyone!!!

Frank P.  |  First Impressions 
Rating:
3.0

Had some Items stolen from my storage.

Ronald S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christine P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jason P.  |  Overall Experience 
Rating:
1.0

Unfortunately, I left very disappointed. Due to the pandemic I was forced to move my stuff out because I could no longer afford the bill. Closing out at the end of the month per my contract and always following rules I was forced with out sympathy and consideration to pay $5 for a key card I no longer had. The manager threatened to leave my account open until I came back with the $5 and told me “you have 6 days before you get charged a full months rent” (I didn’t have money because I was unemployed and barely surviving. A little compassion goes along way and I’m almost certain your company wouldn’t have went belly up by waiving the fee. God have mercy on this world. It’s a shame what we have become to each other .

ANNA R.  |  Overall Experience 
Rating:
3.0

On 2 separate occasions I felt endangered while in my storage …. I think there are people living in their storages . Transients can walk in from off the street the doors are not secure with entrance authorization.

CATHY D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael M.  |  Overall Experience 
Rating:
2.0

I reserved a unit so I could change to a larger unit from 1466 to 1612. When I arrived everyone was friendly and helpful but the new unit I had paid for was still occupied. I was told there was a delay in the previous occupant moving out and asked the staff to contact me when the unit was available. No one called to notify me but instead I received a call that I had left my existing unit unlocked at this time I asked about the new unit and was told it was empty. I'm very disappointed in the service I received especially since I've been a long time customer.

Sylvia h.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Daysi M.  |  First Impressions 
Rating:
1.0

I'm still getting calls threatening me u will report the truck stolen....go ahead we will see how far that gets u in court since ur company came out and parked it on street and towed it using the tow company that handle ur ppi's.im the wrong one to be played here I done drove for AAA OF SO CAL AND 7OTHER TOW COMPANIES SO DONT PLAY ME AND DONT THREATEN ME ONE MORE TIME I WILL SUE FOR LYING EMBEZZLEMENT AND HARRASMENT.

JASON R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jeff c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

matthew m.  |  Overall Experience 
Rating:
4.0

It didn't seem like the facility is temperature controlled anymore. We did not feel any air during the time that we were moving out. When we were there in the past, the facility was cool.

HERMIE V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Laurice O.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DOREEN N.  |  Overall Experience 
Rating:
5.0

SIGAN trabajando IGUALMENTE es satisfactorio encontrar un LUGAR tan limpio y apasible.

Juan M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ramona M.  |  Overall Experience 
Rating:
5.0

We had this storage many years, it's been very very good storage, I would highly recommend.

Party Star A.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

KYRA T.  |  First Impressions 
Rating:
5.0

This UHaul is the best UHaul. The employees at the counter are extra helpful and kind, especially Vickie. I rented for over a year. My items were in the same condition as I left them. When I rented a truck they were also sooo helpful. Everyone always talked to me with a smile. This is the BEST UHaul Facility. I will recommend this UHaul to everyone. Thank you

VICTORIA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hector R.  |  First Impressions 
Rating:
5.0

Had this storage for over 5 years and no issues to speak of. The staff was always ready to help addressing an questions I had.

DUANE V.  |  Overall Experience 
Rating:
5.0

The customer service over the phone was very pleasant, the agent took the time to resolve some issues I had and everything was just great!

FLAVIO E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BARRY S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martha C.  |  Overall Experience 
Rating:
5.0

They were great , especially Ruth . The best .

Roberto V.  |  Overall Experience 
Rating:
4.0

Storage size of units not accurate. Should haVe said approx size. Misleading. I wouldn't have expected this from uhaul. Also was not allowed to actually physically view the space to be rented until I rented it. Felt that they were trying to pressure me and hide something. Explanation was that prospective renters might move in before signing agreement. I asked for them to have an employee open unit so I could view it due to advertised space size discrepancy. Was told no way that would happen so I signed agreement and was escorted to space and it was already unlocked. If I wasn't under some personal time restraints I would have walked out Certainly not what I expected from uhaul after my multiple year dealings with your company. Really gave me a bad feeling.i also got a couple of other surprises as well both when i went to rent a van and to rent the storage space that I found very aggravating If you want to talk to me about those I will discuss them over the phone. Call me 909 275 5858

BARRY S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GARY B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cindy M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ruben Jr C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mario S.  |  Overall Experience 
Rating:
5.0

Great Service and hours just to far from where I relocated and had to move eventually. Been to other facilities and not as convenient and or great accessibility as this place.

Roy J.  |  Overall Experience 
Rating:
5.0

It was a pleasure and convenient experience.

sheila p.  |  Overall Experience 
Rating:
1.0

Charged me the full amount of rent for going over 1 day. Should be a prorated rate.

Art M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Millicent C.  |  Overall Experience 
Rating:
5.0

I'm old with a bad back and arthritis. The staff found me a storage unit close to the entrance on the first floor. Now that's going the extra mile to help the customer and I greatly appreciate it! This is one of the reasons why I go with U-haul before any other truck rental or storage rental company.

Theodore G.  |  Overall Experience 
Rating:
5.0

Muy buen servicio

Martha H.  |  First Impressions 
Rating:
4.0

Storage facility's access hours and office hours were too inconvenient, but the staff were friendly and helpful. Longer access hours is the most important. I had my storage for 15 years started back in 2005. I definitely had a pleasant experience getting a storage unit at u-haul city of industry.

CHARLES S.  |  Overall Experience 
Rating:
5.0

Muchas gracias por todo

Ivan R.  |  Overall Experience 
Rating:
5.0

The access hours are 2 additional, which is a welcome bonus, from when I was originally a customer, 20 years ago. I also like the little swap yard in the downstairs lobby area. What a great way to help others with stuff you don’t need, such as bed frames, that others might, plus, it also helps the environment, by upcycling.

Veronica T.  |  First Impressions 
Rating:
5.0

Supper easy and fast .

Edward V.  |  Online Move In 
Rating:
5.0

Everyone I talked to was extremely helpful and informative about my truck return and the storage rental. The manager made sure we were aware of how the contract worked and potential extra fees at check out to avoid any surprises. Excellent location, would come back.

Rosa E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Margarita hi C.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

EDWIN L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Khristine B.  |  First Impressions 
Rating:
1.0

20 minutes to process a return for a lock the first time. Not even the manager knew how to do it. Had to come back a second day and wait thirty minutes in line while they handled one person. Then was just ignored. Manager and employee just kept chatting. Have never seen such awful service in my life. Is this because I'm Asian?

BRIAN Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tessie M.  |  Overall Experience 
Rating:
5.0

Everything was great!!!

GENARO L.  |  Overall Experience 
Rating:
5.0

Well done

Chi N.  |  Overall Experience 
Rating:
5.0

I’ve been helped by majority of the guys there and they are all awesome and so helpful.

Ieisha H.  |  Overall Experience 
Rating:
1.0

I'm giving you guys one star because there's no option for 0 Stars. Which is exactly what I would rate my experience service I was given at Valley U-Haul Storage you guys refuse to let me get my items

Nagisa F.  |  First Impressions 
Rating:
5.0

From the moment I walked in I was greeted with friendly customer service and taken care in minutes! Awesome staff! highly recommend this place for storage needs.

Joseph D.  |  First Impressions 
Rating:
5.0

Great storage units and friendly staff

Mattia D.  |  First Impressions 
Rating:
4.0

Overall, it was a positive experience.

KATY E.  |  Overall Experience 
Rating:
5.0

All good.

Wally R.  |  Overall Experience 
Rating:
5.0

Thank you thank you for helping us especially the manager you guys are great I appreciate it. Michael McCarthy

Michael M.  |  Overall Experience 
Rating:
3.0

Had to pay a whole month, when I only needed two days before moving things out. Money does not transfer transfer to other service within the facility. Disappointing for those of us that need the funds

Al Velia A.  |  Overall Experience 
Rating:
3.0

Timing and access could be better

shreshtha A.  |  Overall Experience 
Rating:
5.0

Thnx for helpful and courteous attitude.

Alicia R.  |  Overall Experience 
Rating:
1.0

Took too long to finish the paper work to pick up the U-Box. I arrived one hour prior to the closing hour and was told that there is licensed forklift driver to take out my U-Box.

Shuhai S.  |  Overall Experience 
Rating:
5.0

Customer service is great and friendly. 100 percent satisfaction guaranteed

Mathew T.  |  First Impressions 
Rating:
5.0

The staff was very friendly. And very knowledgeable. Made sure that all my questions were answered before I left. Great customer service. Highly recommend this place.

Miguel P.  |  Reservation 
Rating:
5.0

Excelleny service

Leonidas T.  |  Reservation 
Rating:
5.0

The sales guy was excellent he help me a lot...

virgina f.  |  Reservation 
Rating:
1.0

This location will NOT be recommended for future moves and WILL NOT be recommended by friends or families. The supervisor was not helpful and not willing to assist me with my cash refund. The worst..

Dominique L.  |  Reservation 
Rating:
4.0

I wish to thank Ruth E. for her patience, understanding, kindness, compassion as both an employee and a person. Ruth actually cares about her Customers.

RANDY A.  |  Overall Experience 
Rating:
5.0

I was very satisfied withe the overall setvice i was given the 2 1/2 years the length of my stay.

SUZANNE F.  |  Overall Experience 
Rating:
5.0

Exceptional staff service, courteous and helpful. Thanks to Ruby, Quintin, George and the restbof the staff. I will highly recommend Uhal City of Industry, CA ED venegas

EDGARDO V.  |  Overall Experience 
Rating:
1.0

Experienced some of the worst customer service of my life. The GM was at first no where to be found, then extremely unhelpful, and then outright rude. I will not continue to store my things here.

Madison C.  |  Reservation 
Rating:
5.0

I have nothing bad to say. They were always helpful and pleasant to deal with.

Adam Joseph B.  |  Overall Experience 
Rating:
3.0

For a facility that big and busy did not have vending machines to get snacks and refreshments while there. Had to leave the premises if I wanted that convenience

JAVIER C.  |  Overall Experience 
Rating:
5.0

U-Haul is a good place for save your properises

Jose C.  |  Overall Experience 
No reviews have been submitted for this location.

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