Customer did not leave a comment.
Kayla R- Alabama AL
- Birmingham
- 35203
Customer Reviews for U-Haul Moving & Storage at Uptown
(under the U-Haul water tower, Across the street from Crane Works)
Services at this Location:
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Customer did not leave a comment.
Michael M | Overall Experience- Rating:
- 5.0
Quick and easy, great location.
Tom H- Rating:
- 3.0
Not lie about the 19.99 for in town use. I paid over 50
patrick h- Rating:
- 5.0
Customer did not leave a comment.
braian s- Rating:
- 4.0
Customer did not leave a comment.
Alexander M- Rating:
- 5.0
Customer did not leave a comment.
Thomas P- Rating:
- 5.0
Great crew at this location. Quick service. Only minor thing, had to sweep out some dirt from trailer.
Bob H- Rating:
- 5.0
Nothing, I was in a bind, not in my home city and the guys ate 2 different stores in Birmingham mad it really easy for me to get going.
Tommy P- Rating:
- 5.0
This location, Birmingham uptown. Good morning I’m not is the best U-Haul office I have experienced. I have continued to use this U-Haul office for all my and storage needs ever since then.
Myrna A | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
francisco g- Rating:
- 5.0
Customer did not leave a comment.
JEREMY M- Rating:
- 4.0
The truck was extra noisy and did not have a/c. The actual location for pick up was great.
Mary H- Rating:
- 4.0
The straps on the tie-downs were worn out from dragging on the asphalt is my guess. Barely went around the diameter of my tires on my Jeep. Too short, almost didn't secure the tires of the Jeep. We used personal tie-downs to secure the vehicle..
JOHN E- Rating:
- 5.0
The app and pick up before the store opened did not work. However, Ms. Denecia, the manager, was there early and helped me into a van. She was amazing. Very competent, pleasant and intelligent.
Kirk A- Rating:
- 1.0
Horrible customer service
Bart F- Rating:
- 5.0
Great location, great staff, would use again!!
Charles M- Rating:
- 4.0
Customer did not leave a comment.
phyllis w- Rating:
- 5.0
Customer did not leave a comment.
Aneisha W- Rating:
- 5.0
Very nice friendly knowledgeable custom service
Louise M- Rating:
- 5.0
Customer did not leave a comment.
Crystal R | First Impressions- Rating:
- 5.0
Denescia was very knowledgeable and helpful. It was a very stressful day for me and she helped ease my stress level. I would definitely recommend this location
Crystal R- Rating:
- 5.0
Blane was excellent
Joseph F- Rating:
- 5.0
Great customer service! Blane was very kind and helpful!
Adam W- Rating:
- 5.0
Keep up the great work
Troy G- Rating:
- 5.0
Customer did not leave a comment.
Cory C | Overall Experience- Rating:
- 5.0
Denesca, was very helpful and knowledgeable about the steps to take to help keep the customers on secdule with there plans. When reservations get mixed up our you can't get in contact with store by phone, she can answers.
Jon B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Keundra L | Online Move In- Rating:
- 4.0
We were shorted a few moving blankets. Customer service and the Uptown location quickly responded and ultimately credited us for the error. Thank you for the attentive customer service.
David S- Rating:
- 5.0
Customer did not leave a comment.
GROVER B | First Impressions- Rating:
- 5.0
Staff there was outstanding. Great energy and attitude. Appreciate their help.
KEVIN G- Rating:
- 4.0
Customer did not leave a comment.
Wakwanza J- Rating:
- 5.0
Customer did not leave a comment.
denisha g- Rating:
- 3.0
The staff was really nice, but the system to upload your Drivers License to was down so what should've taken 5 minutes took 25 minutes. The checkout lady did offer to let me keep the vehicle longer to make up for it, which was nice of her.
Georgia M- Rating:
- 4.0
Customer did not leave a comment.
Rhonda P | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Hayley P- Rating:
- 2.0
Train your employees.
Thomas M- Rating:
- 1.0
I had a reservation originally scheduled for 3/1…someone from U-Haul changed the date to 3/27 (I have a screenshot of the original reservation confirmed by U-Haul). When I called to change it back, they told me it would be here by 3/7 which is unacceptable. I also received a text from U-Haul stating that my box was ready for pick up on March 2nd, so I asked my movers to get it earlier…they obliged. When they came to pick it up, the location where it was supposed to be picked up told us it hadn’t arrived yet. This is the second time in under a year I’ve had issues with U-Haul. If I can help it, I’ll never patronize this business again.
James D- Rating:
- 3.0
Unfriendly, not warm and welcoming at all. Seemed put out I was there.
Dean H- Rating:
- 5.0
Customer did not leave a comment.
Leslie G- Rating:
- 5.0
The staff treated us with hospitality and curtesy
Demetrius P | First Impressions- Rating:
- 5.0
Nothing was a great experience overall and quick and painless
Jason H- Rating:
- 5.0
Customer did not leave a comment.
Richard G- Rating:
- 4.0
I love being able to self return, thanks. The location is cool, but I feel unsafe there at night.
Jen K- Rating:
- 5.0
Excellent experience. Your associates were awesome!
Harold P- Rating:
- 5.0
Neither at pickup or drop off would the online app work. I even solicited the personnel at both locations to help and they could not get the app to work either. Disappointing.
Andrew K- Rating:
- 5.0
Customer did not leave a comment.
Paulette J- Rating:
- 5.0
Customer did not leave a comment.
Elizabeth R- Rating:
- 4.0
Customer did not leave a comment.
Charles H- Rating:
- 5.0
Customer did not leave a comment.
Teri B- Rating:
- 5.0
Great Customer Service... Keep The Employees Y'all Got... They Are So Respectful and Caring and Understanding.
michelle h- Rating:
- 5.0
Customer did not leave a comment.
Rashata L- Rating:
- 1.0
First of all the truck wasn’t pulll like it supposed to they did send road side I could do but one load and I had more then one I took the truck back and told them about it I was very disappointing
RENITA A- Rating:
- 4.0
Customer did not leave a comment.
Shuji I- Rating:
- 5.0
Customer did not leave a comment.
Todd C- Rating:
- 5.0
Customer did not leave a comment.
Deondra R | Overall Experience- Rating:
- 4.0
The person working there was battling some issues of his own, and not immediately available.
Jen K- Rating:
- 4.0
Customer did not leave a comment.
Thomas H- Rating:
- 4.0
Customer did not leave a comment.
Alaina W- Rating:
- 3.0
Customer did not leave a comment.
Sergio P- Rating:
- 1.0
The inside of my U-Haul was absolutely filthy when I received it. And then I go drop it off at the drop off location and I GOT CHARGED for someone else’s mess. I will not be using U-Haul again especially with the express towing location the communication was absolutely poor when I got there they did not have anything ready for me and I had to call and wait until someone else arrived and had to go through someone else on the phone to finish up a process would HIGHLY not recommend.
Shauna S- Rating:
- 5.0
Customer did not leave a comment.
Kelly N- Rating:
- 1.0
I will NEVER rent another product from your corporation. Unprofessional does not even adequately describe your company. I clearly communicated my needs during the initial rental of the trailer. These needs were completely ignored and threatening communications were implied until the trailer was returned. Clearly it is a complete lack of communication on your corporations part to ensure that things arr concluded in a respectful manner.
John B- Rating:
- 5.0
The employee was so nice. I would go back again.
Alicia W- Rating:
- 5.0
I requested to drop off in the area I moved to and had to return the vehicle downtown.
Michael N- Rating:
- 5.0
Customer did not leave a comment.
kirk k- Rating:
- 5.0
Customer did not leave a comment.
Dwight D- Rating:
- 5.0
Customer did not leave a comment.
John H- Rating:
- 5.0
Customer did not leave a comment.
Anita S- Rating:
- 5.0
Keep doing what you do.
Dickson O- Rating:
- 5.0
Customer did not leave a comment.
Jose C- Rating:
- 5.0
I just want to say thank you to the staff. They were always kind friendly and so supportive and helpful. I was very grateful.
Dawn S | Overall Experience- Rating:
- 1.0
I got the truck on 1/4 of a track took it back at a half she wouldn’t credit the gas back and tried to charge my card 58 dollars
Kadijah P- Rating:
- 5.0
Ellise was very friendly and they also have a good manager there
LAWRENCE H | Overall Experience- Rating:
- 5.0
The lady that helped me she was nice and very helpful and helped me get the dolly in my car
NIMONE J- Rating:
- 5.0
Uhaul updated with USB plug to charge my phone vs the lighter adapter. Nice
Leslie C- Rating:
- 5.0
Customer did not leave a comment.
Bill G- Rating:
- 4.0
Customer did not leave a comment.
Robert M- Rating:
- 5.0
Customer did not leave a comment.
Armenthia S- Rating:
- 5.0
What I liked most about this rental experience, was the location. It is my belief that large corporations like Dollar General and Walmart should help small towns by establishing in Main Street where the death of small towns begins. Those stores could profit as well as support the community if they did so. I really appreciate that U-Haul has taken over an abandoned building and saved it, and the history along with it.
Jen K- Rating:
- 5.0
The AC was not working.The switch was faulty. It was returned by another customer a few minutes back. It was shown to the staff there and they apologized. But couldn't find another truck in such a short notice. So I needed thr truck, so took it. But the staffs were very respectful
Abraham J- Rating:
- 5.0
Customer did not leave a comment.
Asif M- Rating:
- 2.0
Tv was stolen from unit. When trying to move out no staff was in office or front desk but outside in car smoking.
Ayanna C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
VINCENT R- Rating:
- 5.0
All good. Customer service was great.
Teodora N- Rating:
- 5.0
Customer did not leave a comment.
Michael B- Rating:
- 5.0
Very friendly and helpful staff. Blane was super nice and professional. The facility was clean and modern. The storage unit was excellent.
MONICA T | First Impressions- Rating:
- 1.0
Employee started huffing and puffing because trailer couldn't be backed into spot for return. Said I am making him work now, and he refused to take trailer off vehicle and put into spot. I had to do that for him. Said f*** you you do it then. He then said you better watch out im going to f*** you up, saying i won't do s**t, and would not give me his name.
CHRISTIAN T- Rating:
- 5.0
Customer did not leave a comment.
carinthia m- Rating:
- 5.0
Customer did not leave a comment.
Sabrina B- Rating:
- 3.0
My whole Uhaul experience was horrible not with the specific location where my husband and I picked up the truck but we did have a issue with pickup location as well. At pick up everything was running smoothly until we paid was informed the truck was down street on the side and it was, informed the agents in store the truck wasn't where they said it was and had to waste additional time for them to finish other people transaction at the register although we paid first and felt as we got pushed back to the end of the line with having to wait again my husband was even more upset because he had to walk down the street with an appliance dolly in the cold. Uhaul change our reservation from the original location to another one and the location they changed it to no one showed up to work. Which they had to find us another location to pick up from. Drop off location was also horrible we got storage unit at the drop off location finish unloading everything and couldn't check in the truck which was at 4:09 pm store didn't close until 10pm the agent at drop off told us when we finish unloading put truck on top of the hill and bring the key to check in but he was gone, left note said he'll be back in 20 mins we sat and waoted over 20 mins which turned to 40 to 1hr. I call the phone to store which wa routed to the agent phone we assured us he had to leave and pick up his daughter from school and on his way back and was on a specific street which wasn't far. Second time when I call he told us to pit the key on the back of the truck and when he return he'll check it back in. That didn't never happen. I did call the following day reported the issue his manager Cierra went ahead and got the truck checked in, said the agen had a family emergency which no one in management was notified of and she was going to get on him. Not only did my Uhaul experience affect my husband and I but it affected other customers as well that sat outside waiting on the agent to return back which he didn't and they couldn't even get a truck to move. We sat a goal to have our keys returned back to our rental company before they close that Friday which didn't happen because Uhaul delayed our time through out that day. Never had a bad experience until 12/29/23 with renting with the company. Moving isn't easy nor a cake walk and U-haul didn't make easier on our part which should have been less stressful.
Nakesha S- Rating:
- 3.0
Not let people reserve trucks that are unavailable
Jylha H- Rating:
- 5.0
Customer service person was amazing
Michael g- Rating:
- 5.0
We got in and got out. It was a quick return.
Ariel B- Rating:
- 3.0
Customer did not leave a comment.
nathen F- Rating:
- 4.0
Equipment had some minor damages to the exterior but drove just fine ofcourse. The woman working behind the desk was a fun spirit, made me enjoy getting the uhaul. I think the price is fair but on Sunday it would have been less per mile for some reason. Anyhoo 4.5 stars thanks
Johnathon D- Rating:
- 5.0
Customer did not leave a comment.
MAXIMILIAN M | First Impressions- Rating:
- 4.0
Service was great.
katrina j- Rating:
- 5.0
Customer did not leave a comment.
LACEY D- Rating:
- 5.0
Customer did not leave a comment.
Kenneth C- Rating:
- 5.0
Staff was friendly and helpful.
Laura M- Rating:
- 4.0
Customer did not leave a comment.
SUZAN M- Rating:
- 4.0
Customer did not leave a comment.
Russell W- Rating:
- 5.0
Just Maintain Your Consistency! This location strives for Excellence!
Gregory T- Rating:
- 5.0
The manager Chris was great. Very knowledgeable and helpful.
Joel B- Rating:
- 3.0
Customer did not leave a comment.
Gary H- Rating:
- 5.0
Customer did not leave a comment.
Jabreeiah N- Rating:
- 5.0
You could give me the $50 guarantee! This was the 2nd location uhaul sent me to the 1st one didn't have The vehicle I reserved check your records/
Ronald S- Rating:
- 5.0
Customer did not leave a comment.
Jerald B- Rating:
- 4.0
The signs to enter could be better. The people were great.
Jim A- Rating:
- 5.0
Customer did not leave a comment.
Tyler J- Rating:
- 3.0
Customer did not leave a comment.
James N- Rating:
- 3.0
Unfortunately the agent was filling in for someone and therefore not as well informed. I arrived and as my storage rental was processed I stated I needed to gas up the truck., the agent stated that I should wait until after moving in the unit. Note: A lock was not provided in the unit as the agent stated it would be. Which caused additional delay as we spent time searching for a lock I could use amongst my belongings to be stored. Wed already had to return to the check in counter as we couldn’t initially access the floor the unit was on. Note: I’d was told when booking my unit would be in the first floor. Yet learned once there it wasn’t available. Do to circumstances I we just decided to go with a smaller size unit. I was then charged additional for an extra day after yet again having issue with your app not functioning properly, multiple times it didn’t recognize your location as the correct location. Then required repeat uploads, with it requiring us to restart the process repeatedly. It’s too much of a hazel to rerun a truck using your app.
hannah g | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Santonio G- Rating:
- 3.0
The truck was in really bad condition. The driver door did not close properly and cold air and wind was coming in. Very loud and cold throughout my move.
Kliber S- Rating:
- 5.0
Customer did not leave a comment.
Cherly N- Rating:
- 5.0
The staff was extremely kind and helpful when I was signing up. The facility is exceptionally clean and the instructions on how to get to my unit were so helpful. It was a wonderful initial experience!
KENDYL C | First Impressions- Rating:
- 5.0
Staff was very friendly and helpful!! The storage rental process was convenient and quick.
Holli A | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
kecia d | First Impressions- Rating:
- 1.0
Customer did not leave a comment.
Imani W | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Sherita M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Deborah R | Overall Experience- Rating:
- 5.0
Parking lot is the only down fall
Raymond G | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
ALBERT A | Overall Experience- Rating:
- 1.0
I still haven't gotten my storage unit yet. Noone assisted me when I came to rent a truck. I would like to get my unit this weekend please
Khristien K | Overall Experience- Rating:
- 5.0
Ms Calena walked me view units … big thumbs up. When she needed help at the register two of her coworkers gladly chipped in to help whim shows teamwork and that’s always a plus at a job
Nachite S | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Khristien K | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Yamia B | Overall Experience- Rating:
- 5.0
Great team yesterday!
Gregory M | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
TAMMY J | Overall Experience- Rating:
- 2.0
I did not receive my appliance dolly that I reserved. The lady at the front desk was great and explained why the dolly was unavailable. She called the fairgrounds Birmingham location and asked if they could hold a dolly for my to pick up and bring back once I returned from moving. We went to the fairgrounds location and it took 10 minutes before we were even acknowledged. We were only acknowledged because my fiancé went to the front desk and approached the customer service representative. The guy at front desk was very rude and said no one had called their store requesting for a dolly. We wasted gas and mileage traveling to their location for a dolly we never received. Communication and customer service should be better.
April A | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
RJ B | First Impressions- Rating:
- 5.0
The lady that was there that night was helpful and so nice, she was so understanding when I had to get another storage because the one I place online was too small.
Shaneithia F | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Shenikia F | Overall Experience- Rating:
- 5.0
The staff and facility was AWESOME, very helpful and a pleasure to do business with. U-Haul EXCEEDED our moving needs at a reasonable cost. Thank you so much, keep up the good work. Again Thank You!
Larry P | Overall Experience- Rating:
- 1.0
I canceled my storage unit on June 29th why am I getting a email today on August 15th saying it wasn’t canceled until yesterday August 14th how is that even possible. This is unacceptable and needs to be corrected
Terrell W | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Mortavius D | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Myssoline P | Overall Experience- Rating:
- 5.0
I had a great experience that could have turned into a nightmare with my moving out of my apartment but Blaine the Manager could not have been more caring and help me thru my whole process and logistics and I just wanted to say Thank you!!!
Allison C | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
SUSAN M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Lawrence D | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Lacey C | Overall Experience- Rating:
- 1.0
This man was so mean and very agitated while assisting me.
AYOMIDE S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
robert w | Overall Experience- Rating:
- 2.0
Overall experience with Birmingham location and staff was great, however my overall experience with U-Haul was worst that horribly unacceptable. Still waiting for a call from supervisory / management representative, nearly seven days since I first requested to speak to someone. I have over 30 years managing luxury hotel, now currently serving as Customer Experience consultant / trainer. Couldn't possibly grade the poor response of team U-Haul any lower.
Eduardo P | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Carol A | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Quintina G | First Impressions- Rating:
- 5.0
Very pleasant experience.
FRED P | Overall Experience- Rating:
- 4.0
Everything is great
SHARON C | First Impressions- Rating:
- 4.0
from initial contact everyone was very helpful and professional I have already given your contact information to another, thank for your assistance, the convenience of your location was also helpful
Louise L | Overall Experience- Rating:
- 3.0
I would have given it 5 stars, but both of the women who were working there were very short and unfriendly…. Not the best attitudes to have with people who are going though something as stressful as moving. Happy with everything else.
Stephanie H | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Vicki K | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
DOMINGO I | Overall Experience- Rating:
- 5.0
Never had a better experience with my moving and storage experience than I received the past few days.
Anthony P | First Impressions- Rating:
- 4.0
The staff was very friendly and professional. Adding at least one more flat float would help when more than one customer is moving in, with the understanding that they must only used one when other customers arrived.
Phillip G | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
LARRY J | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
SHANTEAL W | Overall Experience- Rating:
- 5.0
I truly love putting my stuff in storage there were kind and friendly and if you ask him a question they gave it to you right away so that was good
DEMETRI M | Overall Experience- Rating:
- 5.0
Big thanks to the friendly helpful staff.
Dawn S | First Impressions- Rating:
- 4.0
More Helpful Cart or Pushers .
Tyronnda B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
YOLANDA F | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Dalton R | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
WESLEY L | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
DANYELLE B | Overall Experience- Rating:
- 5.0
Very pleased with the service. Easy access to everything you need , they work with you as much as they can and don’t give you a hard time. Thanks U-Haul for making my move so much more easier .
JUANITA T | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
REGINALD W | First Impressions- Rating:
- 1.0
I had to move out the storage into a outdoor the storage because the indoor storage was roach infested. I check on my outdoor unit a few month late . Rain somehow got into my storage and a lot of my items got mold on it . If I could give this storage unit a 0/10 I would.
Tylisha B | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Olivianna C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
DANYELLE B | First Impressions- Rating:
- 4.0
I think agents should have the ability to check ahead of time for storage availability. It would have saved us the hassle xtra miles and fuel.
Tonya L | First Impressions- Rating:
- 1.0
No light on my aisle.. No cart / dolly at move out. No one would answer phone or call button for assistance. Too ridiculous to access building and elevator, going AND coming
Jennifer O | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Keywandy R | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
yarlleina h | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Sheletha W | Overall Experience- Rating:
- 5.0
Exceeding pleased with every staff member I interacted with. Kudos to the manager for such a well-run establishment. I have never been to a better run U-Haul facility.
Candace R | Overall Experience- Rating:
- 1.0
Customer did not leave a comment.
Lysharica B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Merceedes J | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Teiah P | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Teiah P | Overall Experience- Rating:
- 5.0
The staff was very helpful.
VALENCIA J | First Impressions- Rating:
- 5.0
Great service and great staff members
Deonte P | First Impressions- Rating:
- 2.0
I don't like the way you all charge too many late fees I will never use U-Haul again I been a good customer for years but no more you all are extremely too high
CHRISTOPHER P | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Monshay H | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
TRACY S | First Impressions- Rating:
- 1.0
The store manager was never around when needed. I spoke with her on numerous occasions about my account and she told me one thing and did another even indicated that I was lying. I didn't appreciate her attitude nor her tone. There was only 1 young lady running the store when I was trying to handle my business and she was in training. The manager should have never left her alone. The store is handled in a very unprofessional manner. I was charged the full amount for my account even though the manager reassured me I wouldn't. I am a very dissatisfied customer.
Karlaina W | Overall Experience- Rating:
- 3.0
Great staff, but I had to sign a contract that I wasn't able to read first. While I was there, a guy who bought a storage auction had some items that were missing. I was required to have a disc lock but the disc locks they had were not good. Overall good management but awful administion by Uhaul Corporate.
Phillip P | First Impressions- Rating:
- 5.0
Excellent service
RITTER P | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
ALBERT A | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Nicole W | First Impressions- Rating:
- 1.0
The staff had me waiting two hours for my storage paperwork and after I got it found out it was wrong and also no access Number was given so I had to keep my truck load til next day and get paperwork corrected which employee pulled a gun on my son because he was angry due to there mistake ....
Shade A | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
XVAIR R | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
IAN S | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
ALFRED K | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Sheletha W | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
carla B | Overall Experience- Rating:
- 5.0
The general manager was very nice and helpful the staff was really friendly I will be returning to this location.
Reco W | First Impressions- Rating:
- 3.0
When I first moved into the unit, the woman setting everything up was extremely rude. She didn’t care about helping me get my account set up. It took 3 different people before someone finally helped me get the online account set up where I could pay online. Everything else was fine.
Joseph B | Overall Experience- Rating:
- 1.0
I did not realize that the facility had red dirt floors until moving out. Some of my items and my daughters wedding dress were ruined. I had two storage areas. I am very, very disappointed with the end results.
Lisa B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Avalon T | Overall Experience- Rating:
- 5.0
No problems encountered at all. This location/building is very well suited for storage.
Jeff G | Overall Experience- Rating:
- 1.0
Scam company is a scam.
HANNAH L | Overall Experience- Rating:
- 3.0
The only complaint I really have is the customer bathroom in the storage facility the toilet was constantly plugged and over running with urine and feces
Duane F | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Alfred E | First Impressions- Rating:
- 1.0
My storage unit was locked within 20 days of me moving in due to an employee failing to put my rental in the system although I had a physical contract. Even after verifying that I was occupying the unit, an employee still failed to update the information which resulted in my not being able to access my belongings. Even after they realized it was an error in their behalf, the manager called me later that day to tell me it will be a lock placed back on my unit due to a balance of over 1k even though I had only occupied the unit for 20 days and the 1st payment was not yet due. She hung up in my face after telling me I had an attitude with her about MY belongings. They realized it was THEIR error again and the manager argued with me on the phone for 30. I immediately got in touch with the area president who immediately saw it was their error and did not understand why the manager would be callling me at all. The employees are 100% incompetent, unprofessional, and have no desire to learn the systems to work effectively for the customer. Would not recommend this locations.
Anyia K | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Sareena P | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
TIFFANY W | First Impressions- Rating:
- 2.0
Lady took hours to do our contract ,then gave us a storage that was already locked ,no access key and she was the manger at the unit on 28th street north,bham Al...She messed up my day with being so unprofessional ..Her name was Yolanda
Shade A | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Knydra R | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Ann S | Overall Experience- Rating:
- 1.0
Office staff were fairly helpful. Units felt like they were in a safe environment. But when it comes to the actual units, I cannot provide any positive feedback. Unit is marketed as climate controlled but is basically at the same temperature and humidity as the outdoors during the summer. We also had water damage in our unit which led to mold on several books and textbooks. I would not recommend this storage facility to any friends or family based on the quality of the units.
CHRISTOPHER G | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Alessandra R | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Alessandra R | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Michael W | First Impressions- Rating:
- 5.0
Great experience
winnifred j | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
MEDHA D | Overall Experience- Rating:
- 1.0
The general manager and two ladies in the office helping me did the best they can despite the horrendous experience and issues I had. Not only are there bugs everywhere and are now going to be in all my things. But I had to pay the guys I hired through uhual moving help an extra 2 hours $160 to move my stuff into 4 separate lockers the night before.
Jessica N | First Impressions- Rating:
- 2.0
I had to pay a month's worth of storage for 4 days of use this month before moving everything out and closing the account. They need to offer a rebate for the other 26 days its sitting unused (or probably being rented to another customer).
TIFFANY T | Overall Experience- Rating:
- 1.0
The person that set me up with my truck and storage didn't know that the facility doesn't use a card to access it after hours. I was told to use the card and if that didn't work call. I was scheduled to return the truck at 10:15 pm but couldn't use the storage bc it was occupied. It was a waste of 2 days but at least the manager didn't charge me an extra day with the truck but I had to drive far for a another storage location
Cleo R | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Tia S | Overall Experience- Rating:
- 5.0
I appreciate the calls when I passed my due date to pay
Sydney A | First Impressions- Rating:
- 5.0
I rented a storage unit by the previous management in May . I went back a few months later to check on my belongings and found that i had not been assigned the unit that I had been previously told to use . Long story short Carmena , Kenieth and the u-haul team saved me from a huge loss . I’m really grateful and want them to know they’re asserts to the community .We need more customer service like this in the world.I rate the service I received the BEST I’ve ever had .
CHERJANI K | First Impressions- Rating:
- 4.0
Price could have been cheaper, but overall satisfied.
Anntionette W | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jinhong C | Overall Experience- Rating:
- 4.0
I enjoyed my stay at that particular location. I really didn't have any issues, but when I did the staff was able to point me in the right direction. The facility was always clean! I'm glad that they are expanding at that location to offer more storage. My only change I would like to see is maybe adding a netted covering over the storage units because over time the fallen debris from the old building and bird poop gets on your stored items.
MARCUS S | Overall Experience- Rating:
- 5.0
I gave all excellent reviews mainly because of Mary. She is the true rockstar of U-Haul Uptown! If it was not for her, I am not sure if the moving process would have gone so smoothly.
Jodi L | Overall Experience- Rating:
- 2.0
There are roaches everywhere in the storage. I will seek compensation for damages.
Noah R | First Impressions- Rating:
- 1.0
I did not receive the promo discount I made my storage reservation with online. Even after showing the “manager” my reservation number she refused to honor the promotion. I am currently looking for another storage unit so I can hurry and take my things out if there. Very unprofessional staff. Made me swipe & charged my card over 5 times for $113 because they thought I was paying wrong. Whole time it was the staff
A'NIJAH E | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
stacey j | First Impressions- Rating:
- 5.0
Great team and easy experience.
Jonathan B | Overall Experience- Rating:
- 5.0
Agent was extremely proficient
DAVID A | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Felisa W | First Impressions- Rating:
- 5.0
Loved, loved the office folks. Super nice. Would use y’all again if we need storage space.
ELIZABETH N | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
TAILYR M | First Impressions- Rating:
- 5.0
Great service
Samuel M | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Samuel M | Overall Experience- Rating:
- 5.0
I always able to access my unit when needed. It was clean/safe convenient to get to. Staff wasn’t always available but I got what I needed.
Nachite S | Overall Experience- Rating:
- 1.0
Came to pick my things out the storage and spiders and webs and sooooooo much dust I feel like ima have to pay someone to clean all my furniture
Talitha C | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Margaret R | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
ALEXANDRIA O | Overall Experience- Rating:
- 5.0
The facility is clean. It’s in the perfect spot for us. I’ll definitely be using their other services soon.
KRYSTAL P | First Impressions- Rating:
- 5.0
Great customer service
WANTANEE W | First Impressions- Rating:
- 5.0
The staff was very attentive and helpful. I appreciate the service dearly.
ANDREA S | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Marshall J | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Tylisha B | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Marsha C | First Impressions- Rating:
- 3.0
This was not what I expected. I was to get one month free. Because I was a one way customer. But the move was set up where I wouldn't receive the one month free package.
marie l | First Impressions- Rating:
- 5.0
Outstanding customer service!
jerald b | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Jose F | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
AUDREY B | Overall Experience- Rating:
- 1.0
The absolute worst experience I have ever had with any storage company or any customer service in general. The staff from the very beginning was horrible to work with rude and not knowledgeable about anything that I asked. I will never ever ever use U-Haul as a storage company if I can help it because of my experience with this location the manager was the worst manager I have ever experienced as a customer.
Katey P | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
CATINA T | Overall Experience- Rating:
- 4.0
Very pleased and the rates were affordable.
Sharon N | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
melissa a | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Brandi T | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Raymond B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
kaila t | Overall Experience- Rating:
- 1.0
Made reservation for 10•10, get there only two 5•10
DELESSIA F | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
tamarusi k | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Rebekah P | Overall Experience- Rating:
- 1.0
I will never use your service again and I will never give a referral to your company I pay you fail
CATINA T | First Impressions- Rating:
- 4.0
My experience and service was good. There could be easier access to pay that is more fluid but it’s accessible.
Jeffery S | Overall Experience- Rating:
- 5.0
Thank you so much for the service . I had my storage unit a for a little over a year! No rodents very safe and clean. Thank you for the pleasant experience! Happy Customer 😊
Rasheena C | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Monica H | First Impressions- Rating:
- 1.0
Try to charge you extra for anything. Don't supply things that were ordered. Acted like they couldn't rent a truck out when they had 4, had no problem reserving one online and walked right back in. Was mad I was 15 minutes late and still had 3 trucks left. Trying to charge me for storage when I moved out of my unit 1 day after payment was due and did notify them of my intention of moving out and rented the truck from them but won't cancel my unit so they can try and get more money out of me. This is a game to staff they even laugh at giving people issues as if moving isn't enough already.
Jeffrey D | Overall Experience- Rating:
- 4.0
My storage rental was painless and rewarding. My biggest issue that I face was using the U-Haul app. Especially, when it came down to ending my reservation.
Corey W | Overall Experience- Rating:
- 1.0
Customer did not leave a comment.
JAMES M | Overall Experience- Rating:
- 1.0
Stolen items! Nasty lying staff! And poor customer service experience!!!
Davida S | Overall Experience- Rating:
- 1.0
Customer did not leave a comment.
JAMES M | Overall Experience- Rating:
- 3.0
I was assigned wrong storage unit, found out when I went to move my things in. The Customer Service Representative got confused on my order which took excessive time that I didn’t have. Also it was complications with my payment when I already paid online; I had to go through the payment process all over again.
Victoria T | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Patrick C | First Impressions- Rating:
- 1.0
I terminated my storage in January and I was charged for most of the year. It is ashamed that you take advantage of elderly people.
carolyn c | Overall Experience- Rating:
- 2.0
The employees here can be really rude, and not very helpful. Everything is on their time which can be very slow so don’t be in a hurry. I dreaded coming here and having to deal with the employees. I will definitely be avoiding this location in the future.
Jessica W | Overall Experience- Rating:
- 2.0
The storage was cancelled
Linda S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
JAMES M | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
willie j | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Maliko H | Overall Experience- Rating:
- 5.0
The unit that you thought I needed was to small and I didn’t use it. It’s not in use I don’t need it thanks, also check on the truck I rented you charged me for gas and I pittgas in it thanks please adjust my bill
SHARON E | First Impressions- Rating:
- 5.0
Everything worked out perfect.
MONTERIUS T | First Impressions- Rating:
- 1.0
I was over charged when a team member made a mistake. U-Haul would not take responsibility. When I asked to fix the mistake team members were rude. I saw a rat in storage facility. I will never return to this storage facility and warn everyone not to consider this location for storage needs.
Leslie G | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
EVERETT T | First Impressions- Rating:
- 3.0
First time using any kind of storage facility. They didn’t make it easy to understand nor were they helpful in their description of what to do or where to go. We fingered it out eventually and got everything moved in. The carts at the door were convient and it made the storing stuff faster than moving out.
Knydra R | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Arnetta P | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
JAMES M | First Impressions- Rating:
- 5.0
The only problem I had with uhaul wAs them not doing the right thing after Iterminated my lease. I have gone there two times, but the manager is never there. I will go back tomorrow to see if I can close my account.
Juliette j | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
BRIANE W | First Impressions- Rating:
- 3.0
My first unit was marked “Customer Ready “ but was full of old junk. Had to get another one assigned which took more time.
Jeff G | First Impressions- Rating:
- 1.0
The Staff, particularly Paul Barnett & the manager lady were rude and threatening and not helpful or willing to help. They insisted that they could not and would not help me. After letting them know that I gave them my business by renting storage at this facility and that someone higher up the chain needed to help resolve my problem, they said that the buck stopped with them.
Elijah S | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Michael Z | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Bianca T | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Tiffany B | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Shernita T | Online Move In- Rating:
- 2.0
Customer did not leave a comment.
Lashanda C | First Impressions- Rating:
- 4.0
This location had a manager who was very confrontational and also Reeked of alcohol, I think at this point he has been Terminated.
Theressa C | Overall Experience- Rating:
- 3.0
Didn’t have the size truck I needed so I couldn’t get everything i needed.
Rebekah P | First Impressions- Rating:
- 4.0
I reserved a Uhaul truck and storage. Only to realize the storage was not the location I was needing and the truck was no longer needed. My card was still charge for 2 services I did not use.
ASHLEY M | Online Move In- Rating:
- 5.0
The ladies was patient and nice to my family and I!!!
Felicia W | First Impressions- Rating:
- 3.0
The representative that I worked with was helpful and got me in/out without any problems
Holley H | First Impressions- Rating:
- 5.0
Great service just the access hours was not so much to my convenience but you guys rock at Uptown in Birmingham Alabama.
Victoria D | Overall Experience- Rating:
- 2.0
Very hot inside storage unit, was dirty
Matthew P | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Alex S | Online Move In- Rating:
- 5.0
Mrs.Shenika was very nice and professional
QUINELLA D | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Bryant S | Overall Experience- Rating:
- 5.0
The ladies were friendly and nice helpful
Willalene R | Overall Experience- Rating:
- 5.0
They were super!
ROBERT M | Overall Experience- Rating:
- 5.0
Awesome place and great people with positive attitudes.
Shaneiqua J | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Latania H | Overall Experience- Rating:
- 5.0
I WAS ALWAYS TREATED WITH RESPECT, VERY NICE PEOPLE , VERY HELPFUL WITH ANY QUESTIONS I HAD. I WILL ALWAYS CHOSE THIS LOCATION IF I EVER NEED STORAGE AGAIN. THANK YOU VERY MUCH.
CATHERINE M | Overall Experience- Rating:
- 2.0
The storage units should atleast have a roof over them even if they’re in a warehouse. Especially if they’re considered indoor.
Berencia F | Overall Experience- Rating:
- 5.0
The entire staff was excellent
ROBERT M | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Krysten M | First Impressions- Rating:
- 5.0
I DON'T KNOW HER NAME BUT SHE WAS VERY POLITE AND HELPFUL.
CATHERINE M | First Impressions- Rating:
- 5.0
The person was very, very polite and and helpful. Don't remember her name but she was AWESOME
CATHERINE M | First Impressions- Rating:
- 5.0
A little high in price, but worth it for my peace of mind. Clean, great operation there. Laid out for exactly what you need in supplies and storage, with the equipment to help you get the job done!
Joycelyn W | Overall Experience- Rating:
- 1.0
I was charged for things I shouldn’t have been. Staff was very rude especially the general manager Paul who lied to us repeatedly. He is a horrible excuse for a manager and deserves to be fired!
chris l | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
KIMBERLIE N | Overall Experience- Rating:
- 1.0
The storage part of the store closed early one night and was locked when I brought a full load ready to unload at my storage unit. I had checked the hours online, as well as called the location to confirm the hours, before I went to load up my trailer to bring to the storage unit. The employee I talked to on the phone informed me that it closed at 7, which matched what it said online. When I got the storage unit around 6:40 the outside doors were locked. I called the store and talked to the same employee, and she told me that it was closed and that she never said it was open til 7 and that I would have to wait until 9am the next day. I begged and tried to plead my case on the phone for them to just come open it for a few minutes so that we could unload our stuff. They refused and argued back. Terrible customer service. They then locked the doors to the store and said it was closed too so that we could not talk to them in person. It would have maybe taken 10 minutes tops for us to get everything unloaded and into our unit. Instead, because of that employee, I had to bring all the stuff back to where I had gotten it and unload it and wait til the next day to do it all over again. Pretty ridiculous, especially after I had called to confirm the times just to make sure nothing like that would happen. Cannot support this location in the future with employees and practices like that
John C | Overall Experience- Rating:
- 1.0
Was told the storage units were open til 7pm on Saturday’s when I signed up. Called around 5:30pm on Saturday just to make sure facility would be open til 7 and also checked online. Was told 7pm again. Showed up with a full trailer of things to put into storage around 6:40 pm and the door to the storage entrance was locked. Called the front office and they told us they close at 6:30 and they said that they never told us they close at 7. That was only the beginning of the rude conversation. (I know the workers were just trying to skip out of work early.) They also then locked the doors to the main area so that we couldn’t talk to them in person. Because they wouldn’t allow us the couple minutes to unload all of our stuff and put it into our storage unit, we had to bring it all back to where we got it from and unload it again. Will have to do it all over again at another time because of the employees. Because of this, I can never recommend this location to anyone.
John C | First Impressions- Rating:
- 5.0
Yolonda was one of the most friendliest and helpful professionals that i have encountered...in all my uhaul history experience...i would definitely would recommend this facility in the future and would come again...Julia White and Latrecia Smith
Latrecia S | Overall Experience- Rating:
- 5.0
From the time of dealing with customer service, I was very please with their patience and concern of my needs. The person advised that he was fairly new there but, I couldn't tell because I think did a good job getting me taken care of. I appreciated him making sure I had the size storage that I needed and taking me to it. He tried to find a storage that would be very convenient for me to get to. I appreciated that.
JOANN G | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Bernadine C | First Impressions- Rating:
- 4.0
I loved everything about this U-Haul facility! The hours were a tad inconvenient, but otherwise, it was great!
Michael B | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
KATHERINE W | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
LUGO D | First Impressions- Rating:
- 5.0
The person that assisted me was very helpful, pleasant, professional and customer-focused. I was very pleased with all aspects of the service and location. Thank you.
Bryan U | First Impressions- Rating:
- 1.0
Customer did not leave a comment.
Ginger D | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Marche' G | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Marche' G | First Impressions- Rating:
- 5.0
I lost my job due to this epidemic I can pay the last storage bill as soon as I get the 1st to pay the bill I would do so please allow me to
allen m | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Bradley S | First Impressions- Rating:
- 3.0
Moved out storage on the 10 of April paid for a full month no adjustment on bill
Angela C | Overall Experience- Rating:
- 5.0
Awesome, helpful staff. Always workibg to keep area clean but never let the customer wait.
Marsha P | Overall Experience- Rating:
- 5.0
The young lady that helped me really took time with me. She was polite and had a very nice personality.
ronda s | First Impressions- Rating:
- 1.0
I had 2 blow outs & had to replace them with my own money
Antoine J | First Impressions- Rating:
- 5.0
Great service! Love the lady that works there and facility was outstanding!
alyson u | Overall Experience- Rating:
- 1.0
Had to call around for an hour and a half to try to get my things out of the storage unit cause they failed to contact customer to let them know they where redoing the lot also couldn't get reach GM
higel h | Overall Experience- Rating:
- 5.0
All good
courtney c | First Impressions- Rating:
- 5.0
I had a Very good experience with the u haul company and will use them again in the future
Angela H | First Impressions- Rating:
- 5.0
all went great friendly fast service with great rates and good hours for customers
jerry H | First Impressions- Rating:
- 5.0
The staff simply went above and beyond to accommodate my needs...
keith T | Overall Experience- Rating:
- 1.0
Reservation Reception over the phone gave incorrect information about pick up location in the time they close ... Also the drop off location time was incorrect i had to rush in get my thing off in a h
brittany m | First Impressions- Rating:
- 5.0
Everyone at the location was very helpful and professional.
James M | Overall Experience- Rating:
- 5.0
VERY GOOD SERVICES
BETTINA H | First Impressions- Rating:
- 5.0
They did a great job of informing me of policies, of coordinating with Moving Help. Every step was performed in a timely manner. I was very pleased with the whole arrangement.
Barbara B | Overall Experience- Rating:
- 5.0
I loved the people here at this facility!!! I had to keep my things there for 9 mths and every time I called they remembered who I was and had my boxes ready exactly when I needed them. 10 out of 10!!
Jennifer H | Overall Experience- Rating:
- 1.0
I will never use Uhaul again. I cannot emphasize enough how poorly my situation was handled.
Victor W | Overall ExperienceAdditional Services at this Location
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History
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