Customer Reviews for U-Haul Moving & Storage at University

8,423 reviews

3650 N Meadowbrook Rd   Peoria, IL 61604
(@ Univ & War Memorial Dr)

(309) 682-3213

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(309) 682-3213

3650 N Meadowbrook Rd
Peoria, IL 61604
(@ Univ & War Memorial Dr)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

david damerell 
Rating:
3.0

I chose to rent using U-Haul 24/7 online pickup. U-Haul indicated this store had a truck available. Arrived at 8:30 am to pick up the truck only to be told, after waiting on hold for 25 minutes with U-Haul Customer service line that there were no trucks available to be picked up via the 24/7 mobile pickup. I had to wait until the store opened at 9:00, and then was told that the store didn't make any trucks available for the 24/7 pickup. Fortunately I was just doing local moving.

Michael Burns 
Rating:
1.0

Communication is horrible

tekeia davis 
Rating:
2.0

Gave us the uhaul on an empty tank knowing our move location was 40 min away but kept the original price for the truck. Also charged me for a dolly that wasn't in the truck when we got it

Ashley Mcdonald 
Rating:
5.0

Customer did not leave a comment.

THOMAS MAUPIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Manuel Waidelich 
Rating:
5.0

Keep up the good work!!!

Angel Barnes 
Rating:
4.0

The trailer was in great shape, and was just what I needed to move what I had. The packing blankets were clean and in good condition. However, it was disappointing that 2 U-haul locations in Peoria didn't have any packing paper in stock. How can a company that specializes in moving equipment be out of packing paper?

Holly Johnson 
Rating:
5.0

I originally requested the rental at a different location (Farmington Rd location). When I arrived to pick up the trailer, they did not have it, and had to call someone to find out where I needed to go. I did not get any communication on the change of location. I wasted a lot of time running around before I could get the trailer I reserved. Communication of a location change should have been sent to me.

allison Medbery 
Rating:
5.0

The clerk who helped me really knew his stuff. I don’t remember his name but it’s a white guy, tattoos and he called me ”Boss.” Very helpful and friendly. Will definitely use this UHaul in the future. Give that guy a raise!

Joseph Latvaitis 
Rating:
1.0

Make sure your calculations are correct.

Jessica Perryman 
Rating:
5.0

Customer did not leave a comment.

Andre Morgan 
Rating:
5.0

Customer did not leave a comment.

Scott Lewis 
Rating:
5.0

Customer did not leave a comment.

janieya summers 
Rating:
4.0

Customer did not leave a comment.

Maria Coates 
Rating:
5.0

Customer did not leave a comment.

John Willey 
Rating:
5.0

Customer did not leave a comment.

Ed Young 
Rating:
4.0

Customer did not leave a comment.

lynda kwiatkowski 
Rating:
5.0

The employee got a truck fast and was amazing . This site has always had the best employees .

katherine brown 
Rating:
5.0

Customer did not leave a comment.

SONYA Hightower 
Rating:
5.0

Customer did not leave a comment.

Michelle Kelly 
Rating:
5.0

Customer did not leave a comment.

SHAMARRA YOUNG 
Rating:
4.0

Customer did not leave a comment.

Raymond Eberle 
Rating:
5.0

Our card shows it was charged twice. Unsure if that's error... Otherwise happy with service and will use again

Carrie Kelly 
Rating:
5.0

Got me in and out

geri rhomberg 
Rating:
5.0

Customer did not leave a comment.

angela norris  |  Overall Experience 
Rating:
5.0

The staff was amazing and very helpful. The facility was clean and the process to rent was simple and fast. The truck looked clean but smelled like weed and cigarettes.

Cathy Shinn 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS ZARVELL 
Rating:
5.0

On time .checked in and on my way in 7 minutes.

Steve Grigsby 
Rating:
5.0

Customer did not leave a comment.

Calvin Rychener 
Rating:
5.0

Customer did not leave a comment.

Jennifer Mendez 
Rating:
5.0

Great experience from every employee. Really went out of their way to help me with the truck and supplies!

Alan Ferguson 
Rating:
2.0

The gal at the front desk was extremely rude, I honestly about walked out. She made me feel like I was bothering her, she was mumbling and not speaking clear and acted annoyed that I was even there. At one point she handed me a phone to take my picture and she had a death grip on it like I was gonna run away with it, I was trying to turn it and get the picture she wanted but she kept death gripping it sideways. Not a thank you nothing didn't even tell me where to go to get my rental I had to ask. Even though this facility is a few miles from my home I will not go back because no one should have to deal with this poor of service.

Jerad Trout 
Rating:
5.0

Front desk staff were friendly and kind along with knowledgeable.

Christine Luebbers 
Rating:
5.0

2 gentlemen promptly showed me where to park our Rental Trailer within moments upon driving into the parking lot, Greatly Satisfied with overall Uhaul renting experience and our 6' x 12' Cargo Trailer we rented was Very Reliable.

Kye Holliman 
Rating:
5.0

Great service. Very friendly and nice staff.

Michele Hefner 
Rating:
3.0

Couldn’t help me with being double charged on account

Sonia Chino 
Rating:
5.0

Truck was great but washing would have been nice.

Calvin MacKay 
Rating:
5.0

Friendly staff.

Stanley Sintas 
Rating:
5.0

Customer did not leave a comment.

Bernard Cox  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Kummer 
Rating:
5.0

Customer did not leave a comment.

Michael Plunkett 
Rating:
3.0

Customer did not leave a comment.

Veronica Jones 
Rating:
1.0

Had to return truck before this place opened. Then was charged for mileage so I called them and when I asked about the charge the customer service person replied “I’m busy” and hung up on me.

Peter Souza 
Rating:
5.0

Customer did not leave a comment.

Kiamesha Allen 
Rating:
5.0

The windshield had a large annoying streak along the wiper path on the outside.

CHRISTOPHER CHERWIN 
Rating:
5.0

Keep being friendly and courteous and pleasing customers thank you for your service.

sean whitelow 
Rating:
4.0

I don't know

robert williams 
Rating:
5.0

Friendly and fast. Prices were very reasonable.

LINDA TRIBBETT 
Rating:
4.0

Customer did not leave a comment.

Aisha Rasool  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janieya Summers-Hill 
Rating:
5.0

Your business is great and the staff working was very nice and they were able to answer my questions and also kept me informed on what was going on with my vehicle while installing a hitch!

Judith james 
Rating:
4.0

They did a great job getting me in and out quickly and with great service.

Michael Davis 
Rating:
4.0

Customer did not leave a comment.

Daniel Wilson 
Rating:
5.0

Customer did not leave a comment.

Johnnie Jefferson 
Rating:
4.0

The location staff was helpful. The online processes were horrible. The app kept failing, and at the last minute they wanted 2 additional contacts or a passport, or a lease document. If that was going to be needed they should make that very clear when making the reservation as my contact wasn't available, my work office was closed for the weekend, I didn't have my passport with me. When I said to cancel the reservation they ended up approving. Nothing wrong with this location but the process to pickup a van took 30 minutes. I only used the van for about an hour. I spent almost as much time checking out and returning it as using it.

Samer Aldroubi 
Rating:
5.0

Great service!

Robert Galvin 
Rating:
5.0

Customer did not leave a comment.

Lois Ferguson  |  Overall Experience 
Rating:
1.0

Told the staff about the serious issues with the truck, and she couldn’t even pretend to care. Just looked at me dumbly and finally said, “Ok, whatever.”

Amanda Hitchell 
Rating:
5.0

No complaints. Very easy process.

Kathryn Campbell 
Rating:
5.0

Customer did not leave a comment.

Charlene Watkins 
Rating:
5.0

Customer did not leave a comment.

BRIAN SHAWHAN 
Rating:
3.0

Customer did not leave a comment.

ASHLEY SHERWOOD 
Rating:
5.0

Truck was clean and in good shape...Staff were efficient, fast and professional.

Bonnie Phelps 
Rating:
5.0

Customer did not leave a comment.

John Kelly  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Martin Scheuttler 
Rating:
4.0

Customer did not leave a comment.

Curtis Laster  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley Hildebrandt 
Rating:
4.0

Customer did not leave a comment.

Jacob Walsh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Todd Kollar 
Rating:
5.0

Customer did not leave a comment.

STACY SMITH 
Rating:
5.0

na

matthew brimberry 
Rating:
4.0

Customer did not leave a comment.

Cinda York 
Rating:
5.0

great service from the two technicians and the lady at front desk.

Paul Laiming 
Rating:
5.0

Customer did not leave a comment.

cal hammock  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Craig Moore  |  Overall Experience 
Rating:
5.0

Great customer service!!

Patricia Wallace 
Rating:
2.0

Customer did not leave a comment.

Willie HamletRevelle 
Rating:
5.0

Customer did not leave a comment.

Shirley Hale  |  Overall Experience 
Rating:
5.0

Easy in, easy out. Thank you for good service.

Bruce Watt 
Rating:
5.0

Customer did not leave a comment.

connie weaver 
Rating:
5.0

Customer did not leave a comment.

Cherronda Dear 
Rating:
3.0

Customer did not leave a comment.

cortina wooley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vince Rankkn 
Rating:
5.0

The two gentleman behind the counter went above and beyond to see I had an excellent and prompt customer experience. Thank You

Dan Corey 
Rating:
5.0

Customer did not leave a comment.

WILLIAM PULLEN 
Rating:
5.0

They staff was curious and well informed. They made the whole process easy and quick.

Charles Gomez  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

LAWANDA MAYZE 
Rating:
5.0

Customer did not leave a comment.

Korby Schaill 
Rating:
4.0

Customer did not leave a comment.

GREGORY FOSTER 
Rating:
5.0

I was completely satisfied with the guy that helped me and the vehicle was in great condition.

James Sodeman 
Rating:
5.0

Customer did not leave a comment.

Kalim Morgan  |  Overall Experience 
Rating:
5.0

It was a great check in and quick and easy process

Brenda Jackson 
Rating:
5.0

Everyone is very helpful

ROBERT Mcgowan 
Rating:
5.0

Customer did not leave a comment.

william hoffman 
Rating:
4.0

I wasn't told that the storage closes at 10 so my access was denied and now I have to pay 10$ more for 24 hour access that's fine I just wasn't aware of it so I had to wait a while for after hour person which made my return of my truck late

Bryanna Hill  |  First Impressions 
Rating:
5.0

The two guys that were working the night we picked the truck up were extremely friendly and helpful! Thanks again!

Nick Maher 
Rating:
5.0

These guys couldn't have been any better. Polite, courteous, and attentive. What more could a customer expect? That store sold me on their service a few years ago and have never disappointed.

BRAD HARN 
Rating:
4.0

We were given the wrong vehicle initially. After we started driving, we had to return it to the location to get the correct, working vehicle. The destination was also entered wrongly in our rental, so that had to be fixed also.

Stephen Yeo 
Rating:
5.0

Customer did not leave a comment.

anita parker  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

linda todd  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kelly Poepsel 
Rating:
5.0

Customer did not leave a comment.

Chris Slater 
Rating:
5.0

Customer did not leave a comment.

Ed SMIESZEK 
Rating:
3.0

Even though I had to go back to get the dollie that I rented & the check engine light came on, I did arrive earlier than I thought they did cut me some slack for being late rwhen it was time to return it & I greatly appreciate it in a time of need.

Stephanie Davis 
Rating:
5.0

Good customer service and no problems

Deborah McNeal 
Rating:
4.0

Customer did not leave a comment.

Regina Gates  |  Overall Experience 
Rating:
5.0

Tire Pressure sensor failure alert on cargo van. Dried mud (Hope it was mud) in front passenger seat. Everything else was great from customer service and I overall really enjoy the cargo van.

Kyle Hossler 
Rating:
5.0

Customer did not leave a comment.

DEBRA WALLACE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

janelle schmitt 
Rating:
5.0

Customer did not leave a comment.

keturah williams  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ryan Hess 
Rating:
4.0

Customer did not leave a comment.

Arwilda Tucker 
Rating:
4.0

Customer did not leave a comment.

Carolyn Schuettler 
Rating:
5.0

Customer did not leave a comment.

Gregg Woessner 
Rating:
5.0

Quick purchase, check in, & check out. Nice ppl.

Shylow Humes 
Rating:
5.0

Customer did not leave a comment.

Korby Schaill 
Rating:
1.0

Liars and very rude people. Not helpful at all. Will not rent from this location again.

Joshua Olsen 
Rating:
1.0

One of your workers there named Mike was very unprofessional. I went in side to get the info on the trailer I rented. They told me where it was and someone come out and help me. I went outside and backed my truck up to it and waited. Mike came outside and helped someone else that arrived after me. I asked if I can just load the trailer myself. He said “I’m the only Indian here I’ll be with you in a minute. I had no problem waiting but it is offensive to here him use the word Indian is if they were the gofers for other people. I find it very derogatory for him to use Indian that way.

Nicholas Schurter 
Rating:
1.0

Have the trailer in operable condition when you come to pick up at reserved tim 1:00 we're as I wayed until 1:48 as they replace a rachet binder and a wheal and tire

Gary Buhs 
Rating:
4.0

The staff was fantastic, and so helpful! The front office was clean as were the restrooms. However, when we opened the unit, there was broken glass on the floor. Thankfully we had a broom and dustpan in the trailer, so it wasn’t tracked in with my belongings.

jennifer bakker  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

dan spencer  |  First Impressions 
Rating:
5.0

I was very impressed with the quality of service that was provided!

leah grayer  |  First Impressions 
Rating:
5.0

I needed a storage unit right away and the storage at university was perfect with the perfect people to handle my need , I will always go back thanks a bunch 🙏

JOSE ARAUJO  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff

Andrew Becker  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Pamela Thompson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

melissa logan  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

christina sykes  |  Overall Experience 
Rating:
3.0

There was an older lady that checked me out when getting my last rental truck. She seemed annoyed, irritated and not friendly. Her tone of voice and facial expressions was unwelcoming.

Cassidy Gavin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Regina Gates  |  First Impressions 
Rating:
1.0

kept charging me for a unit i moved out of.

Julian Slaughter  |  Overall Experience 
Rating:
5.0

I was very pleased and happy, the STAFf Very HELPFUL every time I was there.. Excellent Job!!!!! Thank You very much!!!!!! Rate them a 💯!!!!!

trenton harper  |  Overall Experience 
Rating:
5.0

Tyler was great, helped me out after I misjudged how much space I needed and was quick and friendly about it. Will definitely continue to utilize this facility.

Virginia Eisele  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

BREANNA SMITH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Struben  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john barker  |  Overall Experience 
Rating:
5.0

Crew was very professional thank you all.

manual stringer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES JACKSON  |  Overall Experience 
Rating:
5.0

Just keep up the good work and the staff was excellent and yes I would recommend This U-Haul to everyone and thank you so very much. PS this how I spell my name Singerton Tate.

singlton tate  |  First Impressions 
Rating:
2.0

Our unit was half filled with someone else’s belongings

Daniel Freeman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

landa marks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Margaret Wayne  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

christina sykes  |  First Impressions 
Rating:
4.0

I originally chose a smaller storage unit but decided to upgrade to a larger one. The staff took care of this quickly. However, once I entered the storage unit, I saw leftover items from the previous renter. I did call the office to let them know that I'd pulled out all the leftover items. When I returned later that day to begin storing my items, the previous tenant's items were still outside the storage unit. Otherwise, this was a quick and easy experience. Thank you.

Claudia Roberts  |  First Impressions 
Rating:
5.0

Jason was great to work with!

STEPHEN DAGGS  |  First Impressions 
Rating:
4.0

The prices raised every 6-months to a year. Got to be to much so moved our stuff. Clean secure place.

SUSAN SCHLEICH  |  Overall Experience 
Rating:
1.0

For some reason, this company kept on emailing me even though I contacted them stating that the email had on file was not the correct email for the person renting their unit. I have never been to Illinois, and they refused to update it to the actual person renting it. Completely unprofessional. I feel bad for the person who was actually renting the unit, who probably never got a single notification.

greg stewart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike Gray  |  First Impressions 
Rating:
5.0

All staff was very friendly and helpful. Unit was dry and clean. I highly recommend their facility

Debra Lancaster  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARK ITSCHNER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

desmond hunter  |  First Impressions 
Rating:
5.0

Anthony and his staff were professional, friendly and a source of assistance whenever we came to access our unit or to reserve a vehicle. It was personal and a well organized office. We will continue to seek services there for any moving needs we have. We moved our storage unit because we changed residence. It’s much more convenient. We enjoyed our experience with the University U-Haul facility and look forward to using them again. Anthony and his team were true friends.

john heintzman  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jennifer Viel  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

BROOKLYNN KELLY  |  Overall Experience 
Rating:
5.0

Love your service ❤️ Thank you 😊

doris linwood sommerville  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Twila Fletcher  |  Online Move In 
Rating:
5.0

Very professional and felt confident that my Mother possessions where safe.

MITCHELL BEERS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rayneshia Brown  |  Overall Experience 
Rating:
4.0

Thank you, it was the perfect storage unit-I wound up not moving. Shawna was your #1 employee. TJ went above & beyond showing me where & how to use the keypad when the gate was suddenly closed one day. Some of the male employees need more training in customer service & to be taught to not be so lazy (only a few of them).

BROOKS BROWN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tammy Hayden  |  Overall Experience 
Rating:
2.0

The employee that not quite helped me was very unpleasant to deal with. Overall a very unpleasant initial experience dealing with that particular individual. Everyone else was great though so I was just unlucky I guess. My second visit was what should be expected however. Management was pleasant helpful and very professional so good job to that guy. The first guy really sucked though, he needs to work on it all or find something else to do.

criag mann  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

annnette gury  |  First Impressions 
Rating:
1.0

Nobody explained anything properly and some people just have stank attitudes

lashay pate  |  Overall Experience 
Rating:
3.0

When you cal you are ALWAYS put on hold. Very frustrating. It is clean but like everything else rates increase frequently.

SUSAN SCHLEICH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rayneshia Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

linda jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

landa marks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

johnququita fleming  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Donell Cooper  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Roush  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cody Horn  |  Overall Experience 
Rating:
5.0

I had this unit for 3 months. From day one all the employees were friendly and very helpful. I would have like longer access hours but made do. I would recommend this facility to all my friends..

June Foster  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BRENDA FRANKLIN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

kimberly stark  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elisa swift  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John Gajdosik  |  First Impressions 
Rating:
5.0

Customer service is everything!!! Velma was AWESOME!!! Will recommend!!

santana vargas  |  Overall Experience 
Rating:
1.0

I lost the key to my unit and explained that I haven’t even used the storage unit. I asked them to just cut the lock and bill me for the month I had used it. The manager refused and started cussing at me. Telling me that he will continue to bill be until I find my key and get my stuff out. They now say I owe them $1500 in fees. WORST PLACE EVER!

jessica klein  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristin Morris  |  Overall Experience 
Rating:
5.0

Very professional! Look

BRENDA FRANKLIN  |  First Impressions 
Rating:
1.0

Very bad experiences poor customer service skills do not communicate with you when you are communicating with them calling don't answer emails they actually do not find it OK when you close out and do not want storage they continue to harass and charge you for things that you do not want they are very very bad when you speak to them they speak down to you they do not communicate with you asked for a conversation they are very poor services I actually did not want the service anymore they have received a payment and was told to destroy Or remove items that was there They were no longer wanted to be thrown in the garbage and instead of doing so they decided to keep charging me so that they could still money from my account

lorrina perry  |  Overall Experience 
Rating:
5.0

Anthony’s customer service was top notch! The facility where you could drive inside the building was amazing-I would highly recommend this service and facility.

Leslie Petruzzelli  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Seanna King  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

timothy gosnell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tyron paterson   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN GODDARD  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RICHARD CARTER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica Damron  |  First Impressions 
Rating:
3.0

Facility needs more staff went there one day there was 1 person on their busiest day of the week how do we considerable amount of time just to ask a question. Later in the day when the rush was over they had multiple people there working. Whenever I called I had to wait on hold extensive amount of time.. Staff was nice and courteous.

Dan Mari  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua Cummings  |  First Impressions 
Rating:
2.0

It wasn't explained that I had to take pitchers of the unit and go on line and dhow I was out of my unit. I then received an email telling me I needed to pay my rent Which I emailed back that I gave been out of my unit and turned in my key since September 23 as I knew the rent was due on the 24th, and I knew I could get a unit where my other things are for $40 vs $114. My unit for the $40 is a 5x10. So there was no way I was paying $114 for that tiny unit. I then got treating email to be assessed late fees on top of rent. Earlier I apparently went over on my miles was told when I returned the truck that I was good to go. Then I see where you took $40 extra besided the $31 I owed out of my checking account without notice, as I checked my emails at the time I seen you took the money out and there was none. I called and the manager said the would have it turned which it was about 10 business days later and after my automatic payments bounced due to the extra $40 that caused bounced check fees of $20 2x's and bounce check fees on my automatic payments. So taking this extra $40 ending up costing me an extra $80. So no I will only use you if I have to and nor recommend you to anyone.

KATHERINE JORDAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dolton webb  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jamie rose  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chrishawn McNally  |  First Impressions 
Rating:
5.0

Very friendly, helpful, and knowledgable. Highly recommend.

lori copka  |  Overall Experience 
Rating:
1.0

The general manager was super rude and non caring for his customers

AMBER BROWN  |  Overall Experience 
Rating:
5.0

Very professional staff!

Antoinette King  |  First Impressions 
Rating:
4.0

I called the day before and the man said he would reserve a van for me and call me back. He never called me back nor make the reservation for the van. Luckly they had one the next day. I also feel as if your storage is really high after the free 30 days I already rent a full storage unit over twice as big for $40 a month however they had no units available at this time hoping they do at the end of the 30 days or my divorce is final

KATHERINE JORDAN  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

KRISTAL HILL  |  Overall Experience 
Rating:
1.0

The general manager razi is racist called me weird because he didn’t explain himself correctly so when I corrected him he got upset and spoke on Americans as if he’s not in our country smh the things we have to endure for service

AMBER BROWN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

darnell bell   |  Overall Experience 
Rating:
5.0

Anthony, one of the managers was so helpful & knowledgable. Thank you for hiring capable individuals that ENJOY their job, it reflects on your business/corporation.

lori copka  |  First Impressions 
Rating:
5.0

WILL USE HAUL AGAIN!!!

CHRISTOPHER james  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melvina Saterfield  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keith Gibson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LORIN SCHAEFFER  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MARSHAE JACKSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROGER PICKETT  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Romona Weitzel  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

AnitaMHall GloriaWarr  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gail Newtson  |  Overall Experience 
Rating:
5.0

Anthony and his staff always went the extra mile to be helpful. They were always friendly and we enjoyed working with them.

KAREN BUOSCIO  |  Overall Experience 
Rating:
5.0

All the people at this Facility were VERY friendly, knowlegeable. and courteous, Extremely helpful. What I witnessed was a very Professional manner. Efficient team of people.

LORIN SCHAEFFER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason Schoenheider  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LINDSEY BROWN  |  Overall Experience 
Rating:
5.0

Great staff

AHMED RAMADNEH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GLORIA WHITE-FLATT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tawanda berkley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen Yeo  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Anna Coulter  |  Overall Experience 
Rating:
1.0

The policies of this company are designed to screw people over. They will not reason with you. They may go as far as to try to manipulate and intimidate you. Everyone I know who has dealt with them has said as much.

anthony powell  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

chasity sydnor  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

sara holmes  |  First Impressions 
Rating:
5.0

An efficient pleasant experience!

ricky jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

delila williams  |  Overall Experience 
Rating:
2.0

Great staff at the University location!!!

shontique lottie  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

margarita ramos  |  First Impressions 
Rating:
1.0

Unit leaked when it rained. I had roaches in my United which I never had at home . I was told by a worker that he would clean out the storage that I keep getting billed for.

Erika Smith  |  Overall Experience 
Rating:
5.0

Anthony is a good guy he takes care of his workers and customers

James Patten  |  Overall Experience 
Rating:
1.0

I will never go thou this place again they over charge me n i didnt have truck 24 hours im not paying it what my money back

dawn putney  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MIRANDA CARTER  |  Overall Experience 
Rating:
3.0

No climate control storage options, at this facility.

JUSTIN RODRIGUEZ  |  First Impressions 
Rating:
3.0

I received 2 past due notices,after we had cleared the unit,including a notice sent to my son!! We were paid until August 8th!!

kathryn dyes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MONA ROBINSON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

felicia burrows  |  Overall Experience 
Rating:
4.0

Good Job Guys

timothy lowe  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Stephanie Lockhart  |  First Impressions 
Rating:
3.0

The reason why I said average cause the manager were very very rude, don't know how to communicate, very smart mouth, every body that's go get a uhaul or storage from there, he slow and very rude, the line be very long cause he very very slow, next time I will be taking my business else where, he still charge me for the unit, but I moved my stuff out feb 4, 2020, didn't take the lock off and I came in to talk to him about it, he was rude to me in front of customers and I was embarrassed about the situation cause their were other people around, thank you

dorothy lee  |  Overall Experience 
Rating:
5.0

The only thing I was very upset with was when my girlfriend and I called the call center, we were told one thing and the prices were cheaper than what was posted when we went to purchase the storage unit. We were told there was a 7x5 storage locker and it was air controlled. We were quoted 75.00. When I got there the other uhaul facility was a mile away and with the coronavirus I did not want to be going everywhere. I purchased a 12x5 unit. For 109.00 a month. This part I was very upset because we were given different info. The employees at the uhaul were very professional and nice. I would like a response as I am very angry about the inconsistent pricing and info. Your call center gives out verses the actual information that is given out.

buffy finn  |  First Impressions 
Rating:
3.0

Storage closes too early and I got locked n the gate, due to a malfunction.

JENNIFER WYMAN  |  First Impressions 
Rating:
3.0

Was mad because I moved my stuff out on the 13th and didn't get non of my money back I left my storage Clean,ever other storage give u your money back if u move out early thanks the only thing

tashawni irby  |  Overall Experience 
Rating:
3.0

The staff was very helpful and friendly. Very much appreciated for their service.

terri davis  |  Overall Experience 
Rating:
5.0

Thank you

Reckel Gullett  |  Overall Experience 
Rating:
4.0

The guys were professional and nice and prompt

rodrick davis  |  First Impressions 
Rating:
1.0

Very poor customer service and no organization.. the company clearly needs a major overhaul. I will never recommend this place anyone ..

bryan moore  |  Overall Experience 
Rating:
3.0

The owner was constantly helping others while we were mid transaction was constantly having a attitude with others next time I'd rather go elsewhere

todd dyson  |  Overall Experience 
Rating:
5.0

Exceptional service, real customer service.

summer hogan  |  Overall Experience 
Rating:
4.0

Price increased for no reason.

felica smith  |  Overall Experience 
Rating:
1.0

Was told they had plenty of units available & to stop by later in the week to reserve one. Went in later in the week and they said all were gone and that I should have reserved one when I came in last

Malakai Szczepaniak  |  First Impressions 
Rating:
5.0

Thanks for being kind!

lora pilkington  |  First Impressions 
Rating:
5.0

Friendly and helpful service! Greatly appreciated!

rowan mooney  |  First Impressions 
Rating:
5.0

Great experience- move in to move out...

kyle field  |  Overall Experience 
Rating:
4.0

The people is always friendly, when I go into their facility.

terri davis  |  First Impressions 
Rating:
5.0

Anthony is always very nice and professional whenever I use his services. He addresses me by my first and last name😄 I'm always satisfied with him and his employees! My needs are met every time!

mancy pittman  |  First Impressions 
Rating:
5.0

Beautiful!! Loved how the manager went out of his way to make things easier.

earl thompson  |  Overall Experience 
Rating:
5.0

Great customer services and always able to accomodate me.

felica smith  |  First Impressions 
Rating:
5.0

I was very pleased

Linda Mae Owens  |  Overall Experience 
Rating:
5.0

Thank you for the first month free..it was a great help for me during my process of a divorce. Your employees were very helpful and kind. If I ever need a storage you will be my first choice.

Geraldine Jackson  |  Overall Experience 
Rating:
5.0

Your prices are just a little too high compared to other places around the city

ROSEMARY leonetti  |  Overall Experience 
Rating:
5.0

Very good service.

floyd lewis  |  Overall Experience 
Rating:
5.0

VERY GOOD ,GENERAL MANAGER ANTHONY RAZI WAS A GREAT HELP.

david aikens  |  Overall Experience 
Rating:
5.0

Very accommodating!

Suzanne Taylor  |  Overall Experience 
Rating:
5.0

The staff was above exceptional. Very friendly and courteous. Helped me with moving boxes and help with movers

christine luebbers  |  Overall Experience 
Rating:
5.0

Great facility

LATTINA MCINTEE  |  Overall Experience 
Rating:
4.0

Courteous staff members.

adeleke onibokun  |  Overall Experience 
Rating:
2.0

Would not use again

kevin sandall  |  Overall Experience 
Rating:
5.0

Awesome service very helpful

wonder thompson  |  Overall Experience 
No reviews have been submitted for this location.

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