Customer Reviews for U-Haul Moving & Storage at Tacoma Dome

1,507 reviews

725 E 25th St   Tacoma, WA 98421
(Across the street from the Tacoma Dome bus station, entrance is on the Puyallup Ave side)

(253) 341-4433

View Facility Map

Office Hours

  • Mon-Thur: 9 am–7 pm
  • Fri: 9 am–8 pm
  • Sat: 9 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(253) 341-4433

725 E 25th St
Tacoma, WA 98421
(Across the street from the Tacoma Dome bus station, entrance is on the Puyallup Ave side)

Services at this Location:

Office Hours

  • Mon-Thur: 9 am–7 pm
  • Fri: 9 am–8 pm
  • Sat: 9 am–7 pm
  • Sun: 9 am–5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Keep doing what you're doing, excellent customer service with each employee I interacted with (3)

MELANIE K. 
Rating:
5.0

Customer did not leave a comment.

Maureen P. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN B. 
Rating:
5.0

Customer did not leave a comment.

Aime S. 
Rating:
5.0

Keep up the good service

Patrick P. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel D. 
Rating:
1.0

For this location???? Just keep doing what you do. Service, equipment, and staff, Top Notch!

Don A. 
Rating:
4.0

Customer did not leave a comment.

Anthony P. 
Rating:
5.0

Customer did not leave a comment.

Douglas G. 
Rating:
4.0

Customer did not leave a comment.

Fe A. 
Rating:
2.0

First off, would like to say the customer service rep, Chad, was awesome. He had a friendly personality and handled challenges very well. That's where the good ends. The truck was shown as a full tank, but i was told to verify this as often times they are siphoned. When I got in it was on E with 3 miles remaining, noted it on the pre-check and went to fill it up. The only 2 gas stations within thar radius are open air drug markets, not safe at all. When I went to put gas in it immediately started leaking out the bottom, the fuel line had a hole in it. Took it back, no other trucks the size I ordered were available, I asked about thr $50 credit guarantee that my vehicle would be ready and they were hesitant to discuss and instead put me in a 26' truck. This U-Haul has no fence, no gates, if siphoning is such a big issue and damage is being done to the vehicles, I would think fencing off the property would be priority #1

Jonathon H. 
Rating:
2.0

Truck in back had a lot of water. Mopped it twice and it still pooled water.

Ant L. 
Rating:
5.0

Customer did not leave a comment.

Ryanne T. 
Rating:
2.0

Contactless pickup was not working, was not able to pick up truck at reserved time. when the location opened up and i was able to pick up the truck i had to wait over 30 minutes for them to clean the truck out.

Lexus G. 
Rating:
5.0

Customer did not leave a comment.

Diane G. 
Rating:
3.0

Barley interacted with this man. I had an original drop off location that was not able to accept after-hours drop offs, which was not relayed. I was told I could drop the truck off anytime. I had to then spend another hour on the phone trying to find a location open at 5 on a Saturday. And again, had to drive further from my preferred location.

Morgan M. 
Rating:
4.0

Madison is amazing. I love her. I really appreciate her. She helped me have a good day. The guys that work here are cool too. They have been helpful in the past. The employees here deal with a lot and I really feel for them. Thank you.

Joshua M. 
Rating:
5.0

Service, pricing, and equipment are all top notch and competitive. The showroom at this location is vast, open, and not heated! Brrrrrr..... I have been a customer here for quite a while and know that this space is fairly recent, and probably slated for further development. So carry on U-Haul, you're doing well!

Don A. 
Rating:
5.0

Customer did not leave a comment.

Renee L. 
Rating:
5.0

I don't see any way you could improve this location. They have plenty of truck options and their employees are so friendly and helpful.

Frank D. 
Rating:
5.0

Just continue to do the same GOOD WORK I REALLY APPRECIATE YOU GUYS THANKS.

ARISTOTE G. 
Rating:
2.0

I believe the location could use more personal to help take care of the premises. The staff I worked with were friendly and helpful. However, they did seem overwhelmed between customer service and keeping the grounds clean.

Haasahn P. 
Rating:
3.0

Great overall experience.

Douglas P. 
Rating:
5.0

Customer did not leave a comment.

Rick S. 
Rating:
5.0

Proficient and welcoming staff

Nikolai K. 
Rating:
5.0

Customer did not leave a comment.

Darlean C. 
Rating:
5.0

Customer did not leave a comment.

Derrick R. 
Rating:
4.0

Clean yes but that trailer was well overdue for some WD-40, good location/customer service/price. Just needed some TLC. Thank you

Charlotte M S. 
Rating:
5.0

The people that work there are nice 😁👍🏻

michael W. 
Rating:
4.0

Customer service was really good, unfortunately they did not have the dolly I had reserved and it looks like I was charged for that rental.

Myles C. 
Rating:
5.0

The staff at this U-Haul location were so friendly and polite. It was a delight being served by them.

Frank D. 
Rating:
2.0

1. I had to jump though hoops with the app the day of the rental. I should have been able to do that days before. 2. in the app, they sell the second person as "confirm your identity" but when you called my mother-in-law, you asked her to vouch that I would return the truck on time, like she was in some way responsible. That is NOT what you told me you'd be calling her about. 3. the truck shakes like crazy when light, and going down freeway 4. the location by Tacoma Dome is notoriously sketchy. Nothing to do about that. 5. the actual employee that met me the day I returned, during normal business hours, was terrific. Friendly, accommodating, and really took care of business. A+ there!

drew K. 
Rating:
5.0

Thank you Levi for your great Customer Service . Very helpful and you have Management Skills . Wishing you all the Best

shelly K. 
Rating:
3.0

Thanks again

jeff L. 
Rating:
3.0

The van smelled we were issued had a stench of cigarettes and some butts of the cigarettes were found in the cabin of the van . So us for non smokers driving in the van for about 2 hours it was really hard to breathe. We ended up driving around with the windows down in the rain. The van was also very dusty. And with the rain it was really hard to see out of the windshield. We had to pull off at a gas station to wipe off the wiper blades and clean the windshield. It would be nice if U-Haul could have non-smoking & smoking vans or a better detailing service. The 3 gentlemen that helped us at check in and check out were very nice, friendly and helpful.

SAMANTHA J. 
Rating:
5.0

Everything was as easy as could be. Made my move actually enjoyable….

Robyn A. 
Rating:
5.0

Customer did not leave a comment.

Ruth P. 
Rating:
4.0

Ensure the vehicles have gasoline in them prior to renting them out.

Todd M. 
Rating:
5.0

Customer did not leave a comment.

Tiffany P. 
Rating:
5.0

Customer did not leave a comment.

Karissa L. 
Rating:
5.0

The Service at the Tacoma Dome UHaul is excellent, friendly, and fast.

Hollis D. 
Rating:
5.0

Very friendly and helpful staff!

Kevin H. 
Rating:
5.0

Excellent. Very easy.

Anthony A. 
Rating:
5.0

Excelente service

rosa M. 
Rating:
4.0

Customer did not leave a comment.

Harold A. 
Rating:
4.0

👍🏼👍🏼

Robert T. 
Rating:
5.0

Would like to give a shout out to chad. Super helpful, Great customer service, and a key employee for uhaul's success for the future. I would only recommend this location because of Chad. Thank you again!!!

trevor S. 
Rating:
5.0

Great customer service. Very friendly and helpful employees.

James J. 
Rating:
5.0

Keep up the good work!

Starr G. 
Rating:
5.0

Excellent customer service. Daniel is a Great employee.

April A. 
Rating:
5.0

I've rented trucks from this location several times now. They always are easy too work with, and I will continue to bring my business to them.

TamiLyn R. 
Rating:
1.0

The van we were given died 2 miles from pick up. The gas was lower than we were told, it's bad business to rent a van that is so low on gas it is a question if it can make it to a gas station. The battery was the real culprit though, turns out the dome light was on. That means no one walks around to check on the vehicles even once over night. The worst part was the guys at the location berated us and then sent us to roadside assistance. At least roadside assistance was helpful.

Sarah F. 
Rating:
5.0

Staff is absolutely amazing!

MONIQUE P. 
Rating:
1.0

The windshield wiper came off as soon as I started out, couldn't reach it to hook back up,had to wait till it stopped raining and could get someone to reattach it,which took up my morning.My phone wasn't working and went back to U-Haul to see if they could use the phone to bother k a storage,the answer was no we don't do that here,I did not pick my U-Haul up at Tacoma dome but elsewhere downtown Tacoma on G St. I misplaced key to truck inside truck trailer and took a couple hours to find it,by that time my truck wasn't even half unloaded,since phone wasn't working I had to wait for manager at storage to contact uhaul to say I needed it another day at which they said it was 2 hrs late back and was now reported stolen.when I moved thirteen years ago that's not how you did business. Your company is horrible now.

rhonda M. 
Rating:
5.0

Customer did not leave a comment.

Juli B. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
1.0

Everyone was very nice and working really hard. The general manager is taking very good care of the place!

anastasia O. 
Rating:
5.0

The guy on the reception is very very good

Peter W. 
Rating:
2.0

I love the uhaul brand. This particular location was surprisingly sub par. The trailer was great as always but covered in mud when I picked it up. So bad that the left taillight was not visible. We cleaned things up a bit when we were loading the vehicle for safety sake towing our rig home The left rear tire was flat as well. Kind of a Shitshow at this location

Pat H. 
Rating:
4.0

Customer did not leave a comment.

Jay P. 
Rating:
4.0

Location of pick up should be more secure for safety of employees and equipment.

Marisa K. 
Rating:
3.0

Difficult location to operate a business within. The staff however is fantastic and the location is handy. Yes, I would rent here again.

CHARLES J. 
Rating:
5.0

Customer did not leave a comment.

SCHEEREEN D. 
Rating:
4.0

Excellent Service - quick rental and speedy return.

Hollis D. 
Rating:
5.0

These are hard working people in the industry, making sure Customers are satisfied and have every tool available to make moving a breeze. It's rare these days to find people with knowledge in what they're representing, but not at this-U-Haul, these guys are top notch!

Jayne K. 
Rating:
5.0

Customer did not leave a comment.

Monte R. 
Rating:
5.0

Drop was easy and quick. Clean, efficient operation.

Terry H. 
Rating:
2.0

The employees deserve a lot of credit at this location. Always putting up with other peoples negativity while they remain positive and amazingly helpful. The employees make this a good place to do business with.

Joshua M. 
Rating:
5.0

Thank you for the excellent customer service

Kristie M. 
Rating:
5.0

Customer did not leave a comment.

Penny S. 
Rating:
5.0

We could not have had a better experience. The people were friendly and helpful. The 26' truck was well maintained and easy to drive. Price was fair, transaction efficient. Thank you UHaul.

LAWRENCELINDA A. 
Rating:
5.0

Very proficient and courteous service checking in and checking out.

Nikolai K. 
Rating:
5.0

Tyler and staff were awesome

Brian L. 
Rating:
5.0

They dudes that work at this location are always super friendly and helpful. Never had a bad experience and they are super attentive. I went to the one on 6th ave in Tacoma and the lady working there was not fun to deal with at all. Won't be going back there.

Robert H. 
Rating:
5.0

Keep doing what you are doing. The team at this location was helpful and friendly and made for an allaround great experience.

Joe L. 
Rating:
5.0

Customer did not leave a comment.

Jeanette P. 
Rating:
2.0

Fix truck

ROMELIO M. 
Rating:
5.0

One of the best places I've ever been to Daniel is amazing he really knows how to treat a customer

DANIEL O. 
Rating:
5.0

Customer did not leave a comment.

benny C. 
Rating:
5.0

Great Guys!

Stephanie T. 
Rating:
5.0

Great guys!

Jeanne H. 
Rating:
5.0

Staff was friendly and helpful. Inside of building was clean and well kept, parking lot well organized.

Dawn M. 
Rating:
5.0

Equipment was clean - however the windshield had a very large crack

Davor G. 
Rating:
5.0

Very helpful and friendly staff.

Jodi R. 
Rating:
5.0

Customer did not leave a comment.

Jason R. 
Rating:
5.0

Customer did not leave a comment.

Shondea C. 
Rating:
5.0

Customer did not leave a comment.

Marlena G. 
Rating:
5.0

Very friendly staff. Was able to flex me an extra day's reservation if needed. They are hard to get to by phone. I had to drive down there to get an answer to a question that could have been handled in a minute on the phone,

mark C. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Great Service! Friendly, Polite, Helpful.

Ross A. 
Rating:
5.0

Customer did not leave a comment.

Linda K. 
Rating:
5.0

Tyler was fantastic to work with, professional, courteous and efficient. Would definitely rent equipment from them again.

Calvin C. 
Rating:
5.0

Customer did not leave a comment.

Teressa R. 
Rating:
4.0

The trailer wasn't super clean, as there was half a cigarette on the driver side door in the doorway and a small baggie of something on the passenger door step. But customer service was on point!!

Dejah R. 
Rating:
3.0

Bad area, but good service

Alyssa P. 
Rating:
5.0

Staff were very helpful and made the rental process easy. Nicely done!

Kent B. 
Rating:
4.0

Customer did not leave a comment.

Bryce D. 
Rating:
4.0

Customer did not leave a comment.

Felimon C. 
Rating:
4.0

Customer did not leave a comment.

gregory R. 
Rating:
5.0

You were friendly, professional, helpful, and quick to get check in completed. It was an enjoyable experience.

Marianne V. 
Rating:
3.0

Customer did not leave a comment.

Ebonee J.  |  Overall Experience 
Rating:
5.0

i like renting here

Steve B.  |  First Impressions 
Rating:
4.0

I had my things stored for about 2 years, and in those two years the store moved around. The ease of opening one of the bay doors to load and unload was not there this time. It was much harder moving a big toolbox down the ramp and across the pavement. Not the best.

Jose M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Amy M.  |  Overall Experience 
Rating:
5.0

The amazing customer service we received while returning our trailer and looking at storage options was beyond excellent. In all my years of using U-Haul, as have never had such amazing customer service!!!

Amy M.  |  First Impressions 
Rating:
5.0

Lauren and her staff are fantastic. They are friendly, knowledgeable, helpful, and great people. They always greet everyone coming in the door. They know what they are doing and do it well. I have rented from this facility and would wholeheartedly do it again. I would recommend this facility and Lauren to anyone.

Divina B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael S.  |  Overall Experience 
No reviews have been submitted for this location.

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