Customer Reviews for U-Haul Moving & Storage at Southgate

2,100 reviews

2010 S Philo Rd   Urbana, IL 61802

(217) 903-4803

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(217) 903-4803

2010 S Philo Rd
Urbana, IL 61802

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • Vehicle storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The online return van process is a nightmare. Specifically the only browsers offered for IOS are Safari- which I do not use! It's an app programming issue. Too many steps. Verification process in account set up on app offered selection of text OR email. That option is not offered when signing back into the account. Too many photos are required. It's cumbersome

JOAN CLEMENT 
Rating:
5.0

Customer did not leave a comment.

Bryant Tatum 
Rating:
5.0

They were awesome

Basil Duncantell 
Rating:
5.0

Everything was perfect for my needs. I only required an outside unit and I was able to access It easily, and the staff was quick and helpful both on my move in and move out. This was exactly what I needed for the time. My only suggestion is maybe expand the WiFi signal to reach the outdoor units. That would have been very helpful at my move in when my cell phone service was temporarily disconnected and I'm sure it would benefit many other guests too. Otherwise everything was perfect!

MICHAEL PALHEGYI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda Meyers  |  First Impressions 
Rating:
5.0

The shelf on the inside of the truck had not been cleaned. But for the most part, the truck looked well-maintained.

Fred King 
Rating:
4.0

Thank you paris

THOMAS KAIN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kathryn Caczka  |  Overall Experience 
Rating:
2.0

The agent was not friendly very rough not even helping. I’m U-Haul customer for longtime and this was my first experience with rough agent. She needs training how to handle customers.

Tony Nsola 
Rating:
5.0

Nothing the whole staff was great Paris was great

Gregory Davis 
Rating:
5.0

Customer did not leave a comment.

Brian Haanpaa 
Rating:
5.0

Sign stated to wait in vehicle in drop off lane, no one came out. I’m still here 12 hours later,…help

josh cisneros 
Rating:
5.0

My experience with this U-Haul location was excellent which makes it difficult to suggest how you could improve.

Herbert Fairow 
Rating:
5.0

Customer did not leave a comment.

John Woodside 
Rating:
5.0

I was helped by Ashley at the U-haul facility on Philo Rd. here in Urbana, Il. She was fantastic! Professional & Courteous. Thanks

Daniel Dykstra  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sarah nixon  |  Overall Experience 
Rating:
5.0

Ashley was super helpful with the entire process. It was a great experience thanks to her.

Faaez Razeen 
Rating:
5.0

Customer did not leave a comment.

RONALD KOCHEL 
Rating:
5.0

Customer did not leave a comment.

Charity Tiller  |  First Impressions 
Rating:
5.0

They are the most understanding company I have ever dealt with I would highly recommend u haul to anyone.

James Turner  |  Overall Experience 
Rating:
5.0

Customer Service Reps were excellent. Very professional.

Andy Dixon 
Rating:
5.0

They always have a full trailer available every time I need it when I come. They are curtious too.

HASSAN ALLEN 
Rating:
5.0

Please ensure that equipment is fully functioning prior to release. This is the 2nd location I went to after the first location's brake and turn signal lights did not function on the trailer. All of the staff was extremely helpful and made a quick turn of an unfortunate situation.

Adam Lauderback 
Rating:
5.0

Customer did not leave a comment.

dennis atkins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Francis Davis 
Rating:
5.0

Customer did not leave a comment.

Russell Neathammer 
Rating:
5.0

Overall had a great experience

Rose Hill 
Rating:
5.0

Customer did not leave a comment.

Jim Cagle 
Rating:
4.0

Customer did not leave a comment.

DUANE BLACKWELL 
Rating:
5.0

VERY HELPFULL. EASY TO WORK WITH.

Dale Bowne 
Rating:
5.0

Customer did not leave a comment.

Kate Steele 
Rating:
5.0

My experience was really good!! I appreciate Paris for her help!!

jamaria mcdonald 
Rating:
5.0

Customer did not leave a comment.

Samuel Phillips 
Rating:
5.0

Excellent! Met my need!

Gopal Periyannan 
Rating:
5.0

Excellent, the entire process from start to finish - helpful and polite staff, clear concise instructions, cost estimates were very accurate. Could not have asked for a better rental experience.

Pam Smith 
Rating:
4.0

I commented on the problems I found wrong with the truck. Right headlight needed replaced or realign. Wiper fluid was out. Overall this truck was in better condition than the last truck I rented.

Michael Warnick 
Rating:
5.0

Everyone there was extremely helpful both with initial renting & when I was done. Thanks much to all there. Russ.

Russell Reifsteck  |  Overall Experience 
Rating:
5.0

This location has been very good to me. Paris has trained her staff very well and THEY CARE! I have witnessed them several times cleaning the interior of the vehicles. I appreciate this so much that following a recent snowstorm, the van had a lot of salt on the exterior, so I ran the cargo van to the car wash yesterday and sprayed it off, both soap and water. Plus, I returned the van with a little extra fuel. They have assisted me many times and I just wanted to return the courtesy. NOTE: Cargo Van BE3254N: the third brake light above the rear cargo doors needs attention as reported to Zachary. Thank you Paris and staff for a job well done. I know not all customers appreciate your hard work, but I do!

Robert Bridgewater 
Rating:
5.0

Customer did not leave a comment.

KATRINA HOLHUBNER 
Rating:
5.0

Ladies working the counter were fantastic

David Crawford 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Schurgin  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jill Anderson  |  Overall Experience 
Rating:
5.0

I really don't know because all the employees up to the general manager Paris Hutchinson were very helpful and friendly.

Troy Hinderer 
Rating:
5.0

Customer did not leave a comment.

Teresa Terven 
Rating:
4.0

Customer did not leave a comment.

Bradley Ashby 
Rating:
5.0

The best part of this entire experience of moving from Ft. Lauderdale to central Illinois.

Linde Brocato  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Frank Scroggins 
Rating:
5.0

Customer did not leave a comment.

Jane Cook 
Rating:
5.0

Simple and straightforward!

SIERRA PAYNE  |  Overall Experience 
Rating:
5.0

Great experience

Tara Johnson 
Rating:
5.0

Excellent five-star customer service experience both checking out and checking in as usual. Hard working team at this main location.

Robert Bridgewater 
Rating:
5.0

My U-Haul agent was very good at multi-tasking, but the truck gas gauge was on the extreme low side of full, the mileage did not have a 1/10 odometer, only full mileage. The truck I had was off full before I got on the road, and the odometer turned to next mile before I got out of the parking lot. I felt the truck got terrible gas mileage, just over 9 mpg. The engine light was on the entire time I had the truck, and the drivers door had to be slammed to latch. The U-haul agents I worked with were very nice, polite and apologetic.

randy stakeman 
Rating:
5.0

No

Leona Brown  |  First Impressions 
Rating:
4.0

When I was leaving yesterday. The staff made me go back several times to take pictures and to clean a small amount of trash up. It was annoying since my unit was very far from the office.

Christal Larkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shannon Donaldson 
Rating:
5.0

Horrible situation with the move. Had to get truck in Urbana. General Manager at store there was excellent. She did everything to make the situation work for me. Highly recommend. Area Manager is fantastic! The whole crew took a really bad situation and made it work for us. Thank you!

Joel Thomas 
Rating:
5.0

All of the staff were very friendly and extremely helpful. They deserve a big pay raise!

Benjamin Hayek 
Rating:
5.0

Excellent "Five-Star" Quality Customer Service every time I visit this location. What makes the difference, the entire team of associates assigned to this location being led by a General Manager who cares about her staff and her customers. I have witnessed first-hand how the staff follows her lead when dealing with unsatisfied customers, working the issue through to a fair resolution. When visiting this location, treat them with respect and respect is what you will receive each and every time. I have been visiting this location since the day it opened on South Philo Road in Urbana, Illinois and it continues to improve each time I walk through their doors. It is the employees who make the difference!

Robert Bridgewater 
Rating:
5.0

Customer did not leave a comment.

Cedrick Musongi Dienga  |  Overall Experience 
Rating:
5.0

A great place to store stuff.

CLAIRE ZINNES  |  Overall Experience 
Rating:
5.0

Warm the vehicles up when it's 12 below zero windchill! Lol! The woman working Saturday morning 7am (Jan 20th) was great, as was the woman who came out when I returned my van at 3pm that same day. Both professional, personable, & helpful!

Matthew Mortenson 
Rating:
5.0

Customer did not leave a comment.

Lon Rokosz 
Rating:
3.0

Customer did not leave a comment.

makyla miller  |  Overall Experience 
Rating:
1.0

Before the location on University Ave shut down for renovation. I came into their business a month prior to them moving all U-boxes, requesting that my U-Box be moved to the location on Philo Road in Urbana, IL. My U-box never arrived there. I talked to someone on the phone regarding my U-box and that's when I was told my U-box was in Decatur, IL. Their only concern was about their payment. I told them I wasn't making a payment due to not having access to my belongings. I made sure I had paid my monthly bill on time every month, including insurance fees. However, several individuals from this company that I had talked to several times regarding my belongings were not concerned with the fact that they were in the wrong to have shipped my belongings to a location that, for one, I did not comply with being at that location and two, having no access. Then I received a letter in the mail and an email stating they sold my entire U-box for a hundred and something dollars. Which is BS; I had brand new items in that U-box, valuable pictures, and not to mention my product line of care products for my business. I was so upset on the phone with these people due to their lack of care and concern regarding my items and their errors and not wanting to rectify their own mistakes. I just told the lady that JESUS would handle her, the company, and this situation for me because he does not PLAY about me and got off the phone. I still DECLARE and DECREE that JESUS will handle this situation for me because this is not right and is terrible customer service and business. I do not think I will ever use their services again. Signed an angry black woman.

Richtresha Dorris 
Rating:
5.0

Customer did not leave a comment.

Whitney Clarke 
Rating:
5.0

Customer did not leave a comment.

Lisa Wilkus 
Rating:
5.0

Staff was fabulous! Thank you☺️

Vielka Sterling  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Huaqi Zhang 
Rating:
5.0

Customer did not leave a comment.

Aaron Finder 
Rating:
5.0

The staff at Uhaul are amazing.

paris hutchison  |  Overall Experience 
Rating:
5.0

Quick and easy check in and check out. The two people at the desk were really friendly.

Kathy Panski 
Rating:
4.0

Customer did not leave a comment.

Colin McMahon 
Rating:
5.0

No improvement needed!

Barry Schuster 
Rating:
4.0

Customer did not leave a comment.

JOEL QUAN 
Rating:
1.0

They stole my stuff

WARREN COX  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Audra Welch  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Micheal Greene 
Rating:
4.0

Customer did not leave a comment.

TEWANNA WILSON  |  Overall Experience 
Rating:
5.0

Ashley was great and gave me a month free on my storage unit, I really appreciate that!

Cileste Dillon  |  First Impressions 
Rating:
5.0

NEVER a disappointment when doing business with the two "main" U-Haul locations in Urbana and/or Champaign. What is amazing is the leadership which causes the entire staff to serve as if you were dealing with the General Manager at all times. For example, when checking out yesterday, I dealt with the General Manager (Paris) who is always friendly, this means the world to me! Then after finishing up early picking up and delivering supplies, I decided to return the van the same day even though I had reserved it for 24 hours. The General Manager had already completed her day and it was as though she was still on-duty. The two young ladies I checked the van back in with were excellent with five-star customer service and were as friendly as the General Manager. In today's world, you simply do not see this and when I do, I WILL TELL THE WHOLE WORLD OF EXCELLENT FIVE-STAR CUSTOMER SERVICE at a particular location. Another issue which is important to me, a CLEAN fleet of vehicles and when the weather is cold outside, I do not know how they do it, but the vehicle I am always assigned is always CLEAN! One last comment, the friendliness, the cleanliness and the attention to detail with even the small issues this location provides is better and more loving than you will find in many churches located in Champaign-Urbana, Illinois. Maybe the Pastors and congregations of those churches in CU could learn a few things from Paris and the entire staff at the South Philo Road location in Urbana, Illinois!!! For the U-Haul Corporation: With General Managers such as you have for both the "main" Urbana and Champaign locations, make sure you provide them with the tools they need to be successful. You are already constructing a brand-new five-star state of the art facility in Champaign and that is awesome. Retaining the same location on the north side of the University of Illinois, excellent decision! However, do not forget about Urbana, keeping it looking as brand-new as your Champaign location will be. Time to evaluate the main driveway entrance off of Philo Road and the entire parking lot as a whole. Maybe time for resurfacing and fresh yellow lines on the pavement. Also, when I returned my rental van last evening at approximately 5:15 pm, the exterior of the entire property was completely dark as well as the U-Haul sign on Philo Road. As I was parking the van underneath the canopy check-in point, the canopy lights did come on as I parked, but only the canopy lights. For the safety and security of not only the equipment and customers but for the staff as well, may be time to have a licensed electrician to evaluate the exterior lighting for bulb and/or fixture replacement as well as checking the electric eyes and/or timers to make sure they are all working at peak efficiency. After 30+ years of managing passenger transportation companies, I cannot stress enough the importance of "more than enough" exterior lighting. I comment on all of this because I want to see U-Haul and it's CU staff succeed to the highest level possible. At this time, I am not impressed with PENSKE nor their choice of location and therefore, I choose to support a company who truly cares about their customers and solely focuses on relocation and storage services. In a world full of negative, thanks for allowing me to communicate positive. You can never go wrong with showing kindness and respect FIRST. Watch and see what happens when you do. What a different world this would become and remind all of us what we once had many years ago.

Robert Bridgewater 
Rating:
4.0

Customer did not leave a comment.

Edgar Paz 
Rating:
3.0

Customer did not leave a comment.

Alvina Anderson 
Rating:
3.0

Customer did not leave a comment.

Jamie Lambert Burke  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kent Jepsen 
Rating:
5.0

Customer did not leave a comment.

Kathy Coffer 
Rating:
5.0

Customer did not leave a comment.

Calvina Tsosie 
Rating:
4.0

Pricing was different than what was in my online reservation. Took over an hour to fix (staff member was nice though). Then after loading, it rained and my belongings got soaked. Had to offload, attempt to dry and then drive the trailer back for replacement. No compensation for time, water soaked furniture, etc.

Mark Williams 
Rating:
5.0

Very helpful in closing out my account with no frills

kevin nie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carl Arceneaux  |  Overall Experience 
Rating:
5.0

Facilities were well-lit, clean, and organized, the staff were very helpful and accommodating.

William Krug 
Rating:
4.0

Customer did not leave a comment.

Glen Nichols 
Rating:
5.0

The lady who helped me, I think her name is Emily, was very helpful and knowledgeable.

Darrell foste 
Rating:
5.0

You guys did a great job. Thank you

TARYETON MOSLEY 
Rating:
3.0

Customer did not leave a comment.

Alvina Anderson 
Rating:
5.0

Customer did not leave a comment.

Juadieciwlene Gray  |  First Impressions 
Rating:
5.0

I made the very stupid mistake of allowing someone to rent under my name, which of course went terribly wrong, and the wonderful staff at this location (most especially Paris) were so sympathetic and helpful in getting everything set right. These people have your best interest at heart! I would be happy to come back.

Emma Caparoon 
Rating:
4.0

Customer did not leave a comment.

Conetta Lawrence  |  First Impressions 
Rating:
5.0

The lady Agant was very Professional & Polite. Did Everything in her power to make sure there was a One Way Truck Available to me. Very Sweet Lady. ♥️

Victoria Klein 
Rating:
5.0

Customer did not leave a comment.

Ken Palmer 
Rating:
3.0

Customer did not leave a comment.

BYRON SMITH 
Rating:
5.0

Nothing everything was great

KENNETH PYLE 
Rating:
4.0

I like this

Gwendolyn Jones  |  First Impressions 
Rating:
4.0

The trunk was clean enough but the odor from the cleaners was overwhelming. I had to wash everything including my coat. My purse still stinks like that awful smelling stuff.

LOIS WILDERMUTH 
Rating:
5.0

Customer did not leave a comment.

Treyona Cotton 
Rating:
5.0

Fast, efficient, and friendly customer service. Took just a few minutes to get the truck signed out and even less time to return it. Easy peasy. Would definitely use this service again. Kudos to the team at U-Haul Moving and Storage at Southgate!!

Mary Lancaster 
Rating:
5.0

Customer did not leave a comment.

Curtis Nesler 
Rating:
5.0

Customer did not leave a comment.

James Muckenhirn 
Rating:
3.0

I needed the trailer in the morning before they open so had to pick up the night before. I picked up at closing time and did not use the trailer that evening, but it still charged me for an extra day. I think this is nonsense.

Ray Beechy 
Rating:
5.0

Customer did not leave a comment.

Henry Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ADAM DANIEL JAHIEL  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tara Dixon 
Rating:
5.0

Customer did not leave a comment.

rob cox 
Rating:
5.0

Customer did not leave a comment.

RANCE STEWART 
Rating:
5.0

Customer did not leave a comment.

Michael Gleason 
Rating:
5.0

Customer did not leave a comment.

Patricia Taylor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda Wunder 
Rating:
4.0

Customer did not leave a comment.

Joe Vertin 
Rating:
4.0

The store was clean and much larger than what I had expected. Some confusion with the drop-off. There is a sign that says to stay with your unit and a member will come out. I waited 5 minutes and no one came out and I had to go in to complete the drop off. Better communication on how to complete the drop off, either via email instructions or someone actually coming outside to complete the process would have made this a 5-star review. The staff was courteous and helpful and I would recommend this to family and friends.

Ken Palmer 
Rating:
3.0

The agent was not trained very well and did not know how to do certain transactions. This caused my credit card to be charged ahead of time instead of at the drop off location as I was told. I requested that the charges be split between two credit cards and she had no idea how to do that.

Matthew Grimes 
Rating:
5.0

Customer did not leave a comment.

Sara Brougher 
Rating:
3.0

Customer did not leave a comment.

Jason Kolberg 
Rating:
5.0

Thank you all for helping us quickly obtain access to a storage unit. It is provides options to our task of cleaning out our father's house.

ROBERT HARSHBARGER  |  First Impressions 
Rating:
5.0

Paris was the excellent customer service agent I have ever dealt with in your location. She is amazing, professional and just delightful to talk too. She deserves a bonus for uhaul 😅

Marie DJEMO 
Rating:
5.0

There was Dot 3 brake fluid that was being kicked up from the trailer hitch onto my tailgate . I believe that more preventive maintenance could be performed to keep the Leaks from getting on customer vehicles and U-Hauls own equipment

Randy Allen 
Rating:
5.0

Customer service was outstanding. Can’t remember their names, but 1 lady upon reserving the trailer and a different lady and 1 gentleman picking up the trailer the next day did a great job. Will use this location again without hesitation.

Andy Dixon 
Rating:
5.0

Customer did not leave a comment.

JOEL QUAN 
Rating:
5.0

Customer did not leave a comment.

Yifang Zhang 
Rating:
5.0

Customer did not leave a comment.

Bonnie Humphrey 
Rating:
5.0

The safe was very friendly even for an early morning. Already had my equipment pulled up and set up up front and running with the heater in (very nice for a cooler morning). Overall a very nice experience

RYAN BUCKLEY 
Rating:
5.0

Paris is an excellent General Manager! The last time I rented a unit at this location, Iisha was the General Manager, and it appears to be a seamless transition. However, I do believe the company owes its employees more resources to better serve its customers. Resources such as improved technology to provide less stress on employees while assisting other customers. For example, telephone support to assist customers, preventing employees from having to answer the phone while serving other customers. This location has always been excellent to me, and I so much appreciate the professionalism and friendliness of Paris, the General Manager. I will be visiting this location again next week and several other occasions over the upcoming winter months as I reside nearby in the Stone Creek Subdivision.

Robert Alan Bridgewater 
Rating:
5.0

Customer did not leave a comment.

Carl Harshbarger 
Rating:
5.0

Paris did a awesome job with helping me out!

LeFerrah Hill 
Rating:
5.0

Customer did not leave a comment.

DORINE BRADLEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah Berthold 
Rating:
5.0

Customer did not leave a comment.

Curtis Nesler  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Curtis Nesler 
Rating:
5.0

Great customer service I might last visit yesterday

AMI DESSEN 
Rating:
2.0

Some of my things is miss and they move my things without my consent without me being there and I don't like it and I want my things back or someone needs to replace them

Sandra Mcmichael  |  First Impressions 
Rating:
5.0

The manager was very friendly helpful & all around had a great team to help me with my move in to the facility.

Gabrielle Nunley  |  Online Move In 
Rating:
5.0

first experience with self storage

Patricia Taylor  |  First Impressions 
Rating:
1.0

They called constantly to remind me over and over again that I needed to vacate my space early that I had already paid the month for. Didn't offer a refund or anything. Management is ineffective

Latisha Boyd  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan Medina  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamie Eskew  |  Overall Experience 
Rating:
1.0

My RV parking spot was eliminated to make space for more storage bins. When I arrived to remove my travel-trailer, I discovered that my weight distribution hitch (and the locker I used to store it) had been stolen. The weight distribution hitch is a towing-safety device, so losing it isn't good for anyone. Also, the thief left the lock, my hitch pin (stored inside the box), and a coat hanger on the ground under my travel trailer just to send me some sort of message. If you'd asked me a month ago, this would have been a five-star review -- but I was paying U-Haul for a place to park and at least video surveillance of my stuff.

Lucas Scharf  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve Higgins  |  Overall Experience 
Rating:
4.0

It would have been nice if the wider, sliding door was available. We LOVED the carts and now want personal ones! Everything was clean and it seemed very secure.

Laurel Lehl  |  Online Move In 
Rating:
5.0

Great experience!

Willie Boyd  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dove Corbitt  |  Overall Experience 
Rating:
5.0

The staff at this location is amazing. They go above and beyond for customers.

Aneta Przywara  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Davita Bernard  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Eric Vaughn  |  First Impressions 
Rating:
4.0

Just as long as the alarm don't go off again when I check on my things.

William Newbern III  |  First Impressions 
Rating:
4.0

Thank you!

Dashea Crockett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Curtis Chung  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Jessie Hill  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anita Lisenko  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARLOS RODRIGUEZ  |  Overall Experience 
Rating:
5.0

My experience with this uhaul was excellent.

elise post  |  First Impressions 
Rating:
5.0

Great

Stanley Gudeman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin Waller  |  Overall Experience 
Rating:
5.0

Thank you Jessica so much. My storage experience was greatly appreciated. Your team was very knowledgeable and happy to help when needed. Wish I could bring you to Georgia.

SARAH CANNON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara Unangst  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

andriy reshetun  |  First Impressions 
Rating:
4.0

The facility would have received an excellent rating. HOWEVER, large sliding doors (and garage entrances) were NOT functional on a Sunday during normal business hours. Which meant I had to push loaded carts through the push door and almost injured myself. Because the employee had a line of people, got told to take my turn in line. While understandable, I wasn't there for a NEW service, but just to have access to my storage, which I had already paid extra for and which should have been available at the time, which was AFTER 10am. Over the years, I often wondered why I was paying extra, when the drive-in garage often malfunctioned and I was even trapped in the garage once. If I had a dollar for every time I didn't have full access to the features I was paying for in the climate controlled storage, I would probably have at least $100. No exaggeration.

CATHERINE NOVAK  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Diethra Phillips  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan Swain  |  Overall Experience 
Rating:
5.0

Jessica Shook Is A Wonderful Supervisor & She Has A Great Personality. The Staff At This Location Are Very Outstanding And Welcoming. They Are Helpful To Accommodate The Needs Of The Customers. The Place Is Always Tidy And Secure. I Appreciate You Guys.

NICOLE GREAR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MAURICE DENTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marisa Herges  |  Overall Experience 
Rating:
5.0

Staff was very friendly and helpful, in particular Jessica Shook. She went above and beyond,

Terry Patton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Holly Garland  |  Overall Experience 
Rating:
5.0

N/a

ERIC VARGAS  |  First Impressions 
Rating:
4.0

It was a bit inconvenient to not have full access for a time as the alarms were out, so everything had to be manually opened and closed in order to be accessed (no security alarms, I mean for story hour entry only). Other than that, everything was perfect!

Kanon Sonozaki  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derrick shoemate  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFEREY SCHWIER  |  Overall Experience 
Rating:
5.0

Jessica Shook was very nice and helpful. Really good at her job.

Terry Patton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katrice Kyler  |  Overall Experience 
Rating:
5.0

The best customer service

Vielka Sterling  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leslie Smith  |  Overall Experience 
Rating:
5.0

Everything was super to none. I was extremely satisfied with your service and accommodation that met my need. I would highly recommend your services to others in a heart beat. Excellent. Superb. Thanks, Patricia A. Brown

Patricia Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Tyler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGELA BLALOCK  |  Overall Experience 
Rating:
5.0

We were moving to Urbana Illinois and need to turn our uhaul here and then up needing a storage space they were so helpful not expensive and greatly appreciated customer service

Katrice Kyler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stan Reifsteck  |  Overall Experience 
Rating:
5.0

Highly recommend...

Juan Said  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maleyia Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diethra Phillips  |  First Impressions 
Rating:
5.0

Lanaeja took care of me, explained the difference in sizes and everything in details so I could make my decision and know for sure if I was gonna have space for everything! Thank you for an easy, quick transaction I was in and out!

Susan Medina  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Toni Shrum  |  First Impressions 
Rating:
5.0

Ashley was wonderful!!!!!

Kelli Engelhardt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Stalter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derrick Shoemate  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherard Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derrick Chaney  |  Overall Experience 
Rating:
4.0

The key pad for where my unit was was broken for the last 4 months. This was not any inconvenience, but I do not know how secure it is.

Gary Trulock  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shantel Virginia  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Linda Fox  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lucas Scharf  |  Overall Experience 
Rating:
5.0

Had some issues once I moved out of the storage unit but Jessica helped me get it figured out. Thanks!

Aaron Santefort  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alberta Fenderson  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Kayendra Dixon  |  Overall Experience 
Rating:
1.0

Worst customer service I have ever seen in my life and definitely I will never deal with U-Haul again because of the agent who helped me while I was booking the storage at the U-Haul office. I think that her name was Jessica

icon hospitality llc  |  First Impressions 
Rating:
4.0

Little pricey but that is my only complaint.

Carrie Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TEWANNA WILSON  |  First Impressions 
Rating:
2.0

For the price you pay, the size in not adequate.

Latisha Boyd  |  Overall Experience 
Rating:
4.0

Good

Loretta Chisolm  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher STIVERSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve Kneller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Doris Moore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles KRONER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gayle Silvers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melanie Dunlap  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY WILSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CATHERINE NOVAK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda Fox  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David Weaver  |  First Impressions 
Rating:
5.0

Staff very swamped but still very polite and friendly. I was impressed how they keep their cool!

Joan Mungovan  |  First Impressions 
Rating:
1.0

The personnel of 2010 S philo road don’t have experience to book rooms, for long time I was waiting for them .

Enayatullah Azizi  |  First Impressions 
Rating:
4.0

Would have given a higher rating but access codes were not working. Staff was accommodating and helpful.

CATHERINE NOVAK  |  First Impressions 
Rating:
5.0

India, Zach and the entire staff has been amazing in this process!! Thanks so much to all the staff this past weekend!

claire hurst  |  First Impressions 
Rating:
3.0

The facility inside needs to be cleaned someone left lots of garbage.

Leta Mills  |  First Impressions 
Rating:
1.0

Every time I call I’m put on hold for over 10mins no exaggeration. None of the employees are helpful, they are all very rude. The manager told me once that I wasted his time.

Tayzhli Bankhead  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Deborah Jackson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Martin BoothHodges  |  First Impressions 
Rating:
5.0

The staff was courteous and prompt when I arrived. They were also very accommodating as I have trouble walking and my originally assigned unit was far from the entrance. They quickly relocated me to a unit that was much easier to reach. And did so with a smile!

Donald Colby  |  First Impressions 
Rating:
5.0

I've never had a problem with the U-Haul at Southgate. Never!! No matter where I'm moving to and no matter where I'm located, I make sure to always go to U-Haul at Southgate. They're the best.

Cecelia Fitzgerald  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debra Crawford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robyn Woollands  |  Overall Experience 
Rating:
5.0

No comment

Valrie Chappell  |  First Impressions 
Rating:
5.0

Nice clean facility, friendly staff

Keith Anglin  |  First Impressions 
Rating:
3.0

I would not recommend this place for long-term storage. The units are not sealed well. There was mice and water damage to some of my items. My dad has had a unit at another facility for over 20 years and has never had either so I know it’s possible to prevent. But that has to do with construction, not service. My interactions with the staff were good and they were always helpful.

Melonee Burgess  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Catherine Gonies  |  Overall Experience 
Rating:
5.0

India Murphy was excellent! She got us checked in and taught us how to get into our storage unit with great explanations and directions. After a 10 hour trip to get to the facility my wife and I were very road-weary. India made the entire experience pleasurable and we were able to get unloaded in a very timely manner. India deserves a significant increase in her pay! She is awesome!

david wurth  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gabriel Weaver  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dexter Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawntaie Snelson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Stuti Agrawal  |  Overall Experience 
Rating:
5.0

The one at philo road was very good. We were told we had reserved a unit at the university location. We stopped there to complete paper work. What a disaster. There was another customer very upset and the person trying to help didn't have a clue but told us they were tearing down the units and we could not rent. It would be wise for the customer service people on the phone to be advised.

John Colwell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keiasia Morris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kumar Nagarajan  |  Overall Experience 
Rating:
3.0

I would rate my experience at one location excellent (Philo Rd) and the other very poor (University Ave). At Philo, they were really helpful, thorough, and understanding. I would definitely use that location again.

Maisey Schmidt  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kanisha owolabi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glenda Espinosa  |  Overall Experience 
Rating:
4.0

The employee who helped me through the move-in process was great. She was thorough and friendly, and was intent on making sure everything went well. However, the parking spot I rented was not as described. I rented a "10X20X99 RV/BOAT/VEHICLE/PARKING OUTSIDE LEVEL NO CLIMATE NO ELECTRICITY", but the spot was about 20' long, not 99'. The 99' long spot had been impinged on by a box-truck which was taking up two spots. I was able to fit my 25' camper into the 20' spot by overhanging the curb, so it's fine for now - but my future plans involve storing my tow vehicle along with my camper. I would like to move to a spot that's the length descried in the line-item (if possible), or rent a second spot (if I must) some time in the next few months. We live in a university-town, so I imagine that the pressure on storage will be greatly reduced after the university starts in the fall. I will revisit this issue issue after Move In is finished. The current setup works fine for now. Again, I have great things to say about the employee who helped me with the move-in process. She explained everything clearly, and was on-top of the issues and the paperwork, and knew the state of the parking spots and was able to explain the situation to me. She provided great customer service. I will, however, need more great customer service in the future when I need the amount of space I'm being billed for.

Lucas Scharf  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nathan Seiler   |  Overall Experience 
Rating:
5.0

They where very helpful and made thing very easy for me

Victor Munoz  |  Overall Experience 
Rating:
1.0

They were so unorganized that I didn’t even get to use my storage unit I purchased.

Shayda Safe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEONEL RAMIREZ  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Eric Collins  |  Overall Experience 
Rating:
5.0

Jeremy, Aisha and Moses are awesome

Patricia Richardson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Catherine Gonies  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John McCabe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nathan Seiler   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wendy Ware  |  Overall Experience 
Rating:
5.0

The process was very easy. I chose the temperature controlled part of the facility. Each time I was there everyone was very helpful. The building was very clean.

Caron Barnhart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janet Nielsen  |  Overall Experience 
Rating:
5.0

Aeisha was extremely helpful with the storage unit as well as with renting a vehicle. Joel was awesome as well in returning my vehicle as well as closing my storage unit despite the office being extremely busy.

Lucas Gault  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Janice Pope  |  Overall Experience 
Rating:
5.0

The general manager where our storage location is is an amazing person as well as all her staff. We had an issue with a staff member named Jeremy who felt the need to yell and scream at us employees finger at us. Other than that everyone there is great and we had some issues and the general manager took care of us along with Kevin and all is well and we definitely will recommend to friends.

Angelina Rivera  |  Overall Experience 
Rating:
5.0

It was a good experience.

trynita Grady  |  Overall Experience 
Rating:
2.0

The information regarding the reservation and actual online move in is very confusing and could cause someone to miss a reservation. The information from the employees at the actual facility in does not line up with what customer service is saying. The Philo street employees are extremely rude and impatient. I’m going to send an email to corporate about this facility because I had the same problem last year. The customer service department was great. Luckily I was able to get a unit and move in but I felt like l had to do this almost a month early because of the confusing information coupled with the rude employees. I’m glad this is the last summer I have to use this place. I will share my very negative experience on social media. They really suck at that location but the facility itself is very nice.

Stephanie Graham  |  Online Move In 
Rating:
5.0

Thank you for the clerk that helped me and was so kind. And went out of her way to help me and explain things to me. God Bless you all!

Lavetta Winston  |  First Impressions 
Rating:
5.0

The young lady who assisted me was very helpful and patient with me throughout the entire time I was there

Laura Conner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronza Mallory  |  Overall Experience 
Rating:
5.0

THE STAFF WAS VERY POLITE, FRIENDLEY AND VERY KNOWLEGABLE. THEY ALL HAD BEAUTIFUL SMILES. THANK YOU, LADIES & GENTLEMEN, I APPRECIATE YOU.

Jacqueline Anderson  |  Overall Experience 
Rating:
1.0

They was really rude lied to me about my payment took all my stuff after I asked to come in and pay they called me a day before they sold everything I own and she lied and said she had been call was a lie because my phone been off for 30days

Shaquita Carter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry Napper  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammy battle  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Caron Barnhart  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angelina Rivera  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tessara Dudley  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CRISTINE GOODLOW  |  Overall Experience 
Rating:
5.0

Exelente!! 10 meses, muy satisfecha con los servicios de UHAUL en gral. Gracias!!

Julisa Martinez  |  Overall Experience 
Rating:
5.0

Everyone was professional and helpful

Jacqueline Anderson  |  First Impressions 
Rating:
4.0

Only issue I had was using the payment portal. The set-up is janky.

Susan Smith Ross  |  Overall Experience 
Rating:
5.0

Staff went above customer service skills. Staff was excellent. Communication skills were awesome. This facility was the best that I’ve ever seen. My rating would be 10 out of 10. Thanks This store and staff ROCK.

Mary Jackson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KELLY SCHUTZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Cesario  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Troy Swaney  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Celeste Campbell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Glenn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Garrett Hoerner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TONI KIRK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marisa Herges  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT PARIS  |  Overall Experience 
Rating:
5.0

My code was being denied access when put in but hopefully this should be fixed on my next visit.

Itzel Gaona  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Annie Phillips  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nickie Paschal  |  First Impressions 
Rating:
5.0

Fast, organized, clear process for me.

Brittany Sanders  |  First Impressions 
Rating:
5.0

The lady was really nice and polite at the front desk she gave me a extended 2 days after my payment day to get my things out and not be charged for a full month

candyce jones  |  Overall Experience 
Rating:
5.0

Pleasant staff. Accommodating.

JOHN STEAR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT PARIS  |  First Impressions 
Rating:
5.0

I was extremely pleased with the service provided by the team at U-Haul Moving & Storage at Southgate. Aisha and the team were friendly, responsive, and prompt, even though they always appeared to be extremely busy. The storage facility was clean, well lit and well maintained. They have a selection of carts to help with move-in & move-out. I would definitely recommend this facility to others, as it is a great space at a very good value. Thank you to everyone at Southgate!

Lori Sanders  |  Overall Experience 
Rating:
5.0

Great

Marty Thompson  |  Overall Experience 
Rating:
5.0

The manager was very helpful.

Douglas Mills  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shaquita Carter  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Jaricka Good  |  First Impressions 
Rating:
3.0

Paul was so knowledgeable, kind and patient. He explained everything. I chose average vs. above average or excellent because the website does not let you know when a storage space is not available anymore. You can make a reservation but it’s not guaranteed because multiple people can reserve the same unit and you won’t be notified that you don’t really have a space until the day you go to secure it, which is the day you need it to be told, that day, that it’s not available. This should be corrected on the website ASAP! Otherwise I had a very good experience because things were explained to me. All I can say is don’t blame the folks at the local uhaul because it has to be fixed by the people upstairs.

Annie Maiden Gipson  |  First Impressions 
Rating:
4.0

I would tell anyone to call haul first

Allen Lee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nancy Uchtmann  |  Overall Experience 
Rating:
5.0

The gentleman at the Philo office was very pleasant and very helpful.

CRISTINE GOODLOW  |  First Impressions 
Rating:
5.0

I originally reserved the smaller unit and confirmed it one day prior to the actual moving date. When I actually got there, I was told that the smaller unit was all taken. The only the larger one is available and the manager offered me a discount. If I only leased it during the summer, that would have been fine. But because of Covid, the unit was leased for 15 months more than the anticipated. My suggestion to you is not to lease the unit when you don’t have the unit. If you did, you should be able to honor it as the smaller unit price.

Cindy Chung  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AQUEENA LILLARD  |  Overall Experience 
Rating:
5.0

I think your staff works hard and deserves a pay raise.

Nancy Uchtmann  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca Chesnut  |  First Impressions 
Rating:
4.0

Had a mouse in my unit . That urinated on my side table and took the finish off.

LAURIE SHEPPARD  |  Overall Experience 
Rating:
5.0

They were all amazing, so helpful, super nice, they had everything I needed when it comes to moving, I would recommend my family and friends here.

Moises Garcia  |  First Impressions 
Rating:
5.0

Very clean and organized.

CLARK MORGAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SONYA MINTER  |  First Impressions 
Rating:
5.0

I worked with Jeremy he was kind and courteous and had a great sense of humor. The facilities are very clean and well maintained. The stafff are Great!

JoAnne Meyers Meyers  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Robert Douglas  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Valerie Green  |  Overall Experience 
Rating:
5.0

The lady that I rented from was really helpful she did a great job

Richard Thompsen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Zielinski  |  Overall Experience 
Rating:
5.0

Aisha & Jeremy were always so friendly and professional whenever contacted. They are a great asset to your team.

Bonnie Humphrey  |  Overall Experience 
Rating:
5.0

Aisha was great and very helpful with all of our truck rental and storage needs. Thank you!

Jacquelynne Kae BROSAM  |  First Impressions 
Rating:
2.0

My unit was infested with mice and roaches, the mice damaged my belongings and after speaking to several people nothing was done about my property. Uhaul was my first experience with a storage unit and the worst I will never put my belongings in Uhaul or any other storage facility and I most definitely would not refer your facility to any of my friends or family.

Ricky King  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Misty Williams  |  Overall Experience 
Rating:
5.0

They WERE VERY CURTIUOS, HELPFUL AND PROFESSIONAL

BRUCE CARTER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Russell Neathammer  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

AQUEENA LILLARD  |  First Impressions 
Rating:
5.0

Each time I have been to this store it has always been great staff and service!

JoAnne Meyers Meyers  |  First Impressions 
Rating:
5.0

Great help and service. Thanks!!!

MARK BURNS  |  First Impressions 
Rating:
5.0

Very nice place, can facilitate all your moveing needs with a 1 stop shop full service and well stocked. Highly recommend!

SAMUEL BECKETT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Riecks Soucek  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debbie McKillop  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

STEVEN TAYLOR  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rachel Hoopsick  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stephanie Taylor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robin Goodwin  |  First Impressions 
Rating:
5.0

It was a smooth process!

mark cabutti  |  Overall Experience 
Rating:
5.0

No problems. I wish my storage space was less expensive since I am a senior citizen.

Nancy Uchtmann  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WANLI PENG  |  First Impressions 
Rating:
5.0

Salesman very knowledgeable and nice and helped me quickly.

Shannon Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lan Chan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zhenn Zhe Leo  |  Overall Experience 
Rating:
5.0

Staff was very accommodating! Nice, clean facilities.

jonathan true  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kingsley agyarko  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Isis Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ken Pavell  |  Overall Experience 
Rating:
4.0

Great experience - gentleman was very nice when I got the unit as I was very emotional due to personal reasons. Helped me get a deal as well. The only complaint is rodent pee on some of my things.

Allie Huddleston  |  Overall Experience 
Rating:
2.0

Staff could be nicer

Caio Albernaz Siqueira  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy Loch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHARINA FERGUSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nancy Karth  |  Overall Experience 
Rating:
5.0

Aisha was super helpful! Great service overall, too

Diana Bikbaeva  |  Overall Experience 
Rating:
5.0

Very clean units and property. lots of carts available for use. We were in a bind and looking for a specific unit size and when one became available the front desk staff called me and told me. I would definitely use again and recommend to anyone.

Bryan Delgado  |  Overall Experience 
Rating:
5.0

I really loved the facility.

donnetta Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bonnie Howard  |  Overall Experience 
Rating:
2.0

Though the staff was friendly, they failed when it came to informing me how my monthly payments would work. Therefore, in spite of how clean, safe, and accessible the unit was, I am still frustrated that I ended up having to pay a late fee for my storage unit. When I did the initial paperwork in the office, I understood that I was signing up for automatic payments. I also never received a bill by email or postal mail in advance of my monthly payment date. It was incredibly frustrating to find out that I'd incurred a penalty fee after the fact. Whether or not the misunderstanding about autopay was strictly my fault, it is poor customer service not to send a notice in advance of a monthly charge. All other companies provide this courtesy. I feel that I was taken advantage of by UHaul, and will not be recommending UHaul storage to friends and family.

Sarah Storti  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Abdur-Rahman Siddiqui  |  First Impressions 
Rating:
5.0

Aisha went above and beyond when the purchased lock broke. Great service!

Teresa Barnes  |  First Impressions 
Rating:
4.0

The storage unit is spacious, clean, and easy to access. In addition, the lighted location on Philo Road adds an important safety factor. My only disappointment was with the intake staff person who conveyed some impatience or unhappiness, spoke too quickly and seemed to resent my need for clarification and instructions, avoided eye contact, walked ahead of me to the check-in area, and gave the check-in key card and lock to my friend, rather than to me. This dampened my enthusiasm, but I was otherwise glad to find this unit nearby (and without a fee for the first month because I had driven a U-Haul Cargo Van to Urbana from Galesburg, Illinois, as part of my relocation plan.

Nancy Loch  |  First Impressions 
Rating:
3.0

When I opened my unit there were rat traps and dead roaches everywhere. I understand the rat traps as a precautionary measure but I was very worried about the dead roaches. I asked an employee to sweep them out and he did! However, I am still very uneasy about leaving my belongings there in the event that more bugs are there. Additionally, my access code for the building only worked if I did it 2-3 times which was quite frustrating.

Stephanie Taylor  |  Online Move In 
Rating:
5.0

BEST CAREING THOUGHFUL GROUP OF PEOPLE YOULL EVER. GOD BLESS THIS GROUP AND COMPANY. THANKS FROM CATHY CHUCK BECKY AND CALEB BOOZER. THE BOOZERS THAT DONT 🍸 THIS GROUP IS ON PHILO ROAD IN URBANA.ILL

Cathy Booser   |  First Impressions 
Rating:
5.0

The staff did a great job and was always helpful.

Richard Ambrose  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacob Jett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela Johnson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sara Carrillo  |  First Impressions 
Rating:
5.0

I recommend that local friends use U-Haul Moving & Storage At Southgate when they have moving or storage needs because I have gotten the best U-Haul experience through them.

casey reynolds  |  First Impressions 
Rating:
5.0

Everyone was friendly and efficient!

mark cabutti  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nancy Karth  |  First Impressions 
Rating:
5.0

Best store I have ever dealt with. Cleanest store as well. Excellent people , product and service A+++

Neal Gallo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald Anderson  |  Overall Experience 
Rating:
5.0

Though I only used it for a few months, it was exceptionally clean. Security was tight. Staff was very helpful for both the starting and ending.

John Healy  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Renee Wachtel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derrek Kuba  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

roger reynolds  |  Overall Experience 
Rating:
5.0

🔥 I called, I forgot who, at around 4;30 PM on March 31, 2021 to see if there was a way to check online if my unit was locked because I had left town and wanted to triple check. The homie who was working there checked it for me and gave a call back promptly. Surprised to find service like that anywhere. Big ups to that staff. Also, though I had to pay more, the staff helped me change my unit to another one since the one I was given smelled like urine. Two of the staff (one was Asian and the other Hispanic, I forgot their names) made the whole thing a good experience

Dong Gue Lee  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

vickie peters  |  First Impressions 
Rating:
1.0

There was water in my unit when we went to retrieve our goods. My temperpedic king size mattress and box springs were destroyed along with some soggy ‘wooden’ shelving units and other items. We will be making a claim

Thomas Mc Mahon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shivani Patel  |  Online Move In 
Rating:
5.0

The guys there were awesome . The place was clean as a whistle . Great people there . Knowledgeable , friendly and happy and quick

Neal Gallo  |  First Impressions 
Rating:
5.0

Aisha was excellent with all the information and helping us book a storage unit. The customer service at the counter was great and courteous. Very helpful with directions to the storage unit and access code panel. Great experience overall.

Sunil Shah  |  First Impressions 
Rating:
5.0

I absolutely loved the associate who assisted me. There was so much going on at the time being that he was the only one working, but he handled the store with such elegance and grace. I will be returning!

Bria Adams  |  First Impressions 
Rating:
4.0

The initial rental process was a bit of a mess, as I was initially assigned a different size than I asked for, and my billing info was entered wrong. Once I got that all fixed everything was fine from then on.

Paige Danielle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yuhan Li  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James Menezes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ken Pavell  |  First Impressions 
Rating:
2.0

Online reservation are confusing because they are not guaranteed. My storage unit had a rodent trap as well supporting pole blocking some of the space so I am not getting full use of the space. I will be calling uhaul and complaining about this. I will also warn students on social media about this particular unit #1133.

Stephanie Graham  |  Online Move In 
Rating:
5.0

Friendly staff will use this place again

kingsley agyarko  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Han Aung  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Han Aung  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ben Henderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yiyang Lin  |  First Impressions 
Rating:
5.0

Jeremy has made both of my experiences with your facility very smooth. He puts the c back in customer service! Kudos!!

jonathan true  |  First Impressions 
Rating:
5.0

I was extremely emotional during my move and they were so patient. They even cut me a deal to help during this process.

Allie Huddleston  |  First Impressions 
Rating:
5.0

Excellent!!

Lisa Watson  |  Overall Experience 
Rating:
5.0

Thank you for helping to keep my things safe over these past two years. Never experienced any issues from this location, and I really appreciate the leniency shown the few times I was late with payments. Y’all are the best and please stay safe!

LaDarius DuPree  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan Said  |  First Impressions 
Rating:
4.0

215 had mice in it that damage some clothes.

Kurt Wodrich  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jay honn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rafael Molina  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sue Sutton  |  First Impressions 
Rating:
5.0

The crew,especially Aisha were very helpful, professional and did an excellent job with my experience over the past 6-7 months. I rented 2 storage units, 3-4 truck rentals and even had a damage claim, all of which were handled tremendously well. Thank you Best Paul

Gerard Paul Foote  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joshua pickett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bonnie Humphrey  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Timothy Work  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Demetri Mouratis  |  Overall Experience 
Rating:
5.0

Jeremy was super helpful! If I ever find myself in central Illinois come this lifetime, and need to store away my items, without hesitation I’d come back to your storage facilities.

GRANT HAUGEN  |  Overall Experience 
Rating:
4.0

Only the manager could help me and she was on the phone with another customer for over 15 minutes. I was running late to meet my movers which was a little stressful, but the overall customer service was still very good.

Tamara Markstahler  |  First Impressions 
Rating:
3.0

The African that talk so lowwwwwwwwwwwwww needs to speak up and be more friendly, or go back to where they act just like him at the end....

Wendy Adams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Hess  |  First Impressions 
Rating:
5.0

Everybody was friendly at both places and the and the girls that helped me when we got started on U-Haul Kimberly and Minnesota and I think Jessica and Michigan each time I called they would direct me to the right direction to get what I needed to get done thank you very much U-Haul appreciate i

Timothy Work  |  First Impressions 
Rating:
5.0

Thank you all for having available storage in a great time of desperate need. Thank you for your kindness and proper etiquettes I’m grateful

Nandi Chendori  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janice Chen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stanley Gudeman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Moitreya Chatterjee  |  Overall Experience 
Rating:
3.0

I didn't like the limited access hours nor did I like the online pay (it was always inaccurate).

brian marshall  |  Overall Experience 
Rating:
5.0

Both employees who I talked to for move in and move out were so friendly and kind! Definitely recommend using this location. Everything is streamlined and easy to follow and they are welcoming if you have any questions!

Savannah Carter  |  Overall Experience 
Rating:
5.0

Do not post my name if you are planning to share on your website. Thank you.

Cynthia Cabrera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Saige Cox  |  Overall Experience 
Rating:
5.0

Manger was very polite and explained everything very through.

Richard Kelly  |  First Impressions 
Rating:
2.0

The worker that helped me was in a bad mood both times I came to the office for help. They should not be working in customer service! The facility was not well lit either.

Mario Portillo-Swails  |  Overall Experience 
Rating:
5.0

Jeremy was excellent providing world class top notch service and accommodating all of our needs

Bruce Stewart  |  Overall Experience 
Rating:
1.0

I hate a $200 storage trunk clothes blankets towels all of these things were stolen out of my locker I am not happy not satisfied they are telling me that no one could have possibly gotten into my storage but somebody did and I'm not happy at all Would not recommend you guys to anybody

Taija Page  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Keller  |  Overall Experience 
Rating:
3.0

I would recommend uhaul storage simply because the first month was free with use of a truck. My overall impression wasn't great, though. My access code to arm/disarm the alarm never worked and the alarm sounded every time I opened my unit. Service was slow and communication with uhaul reps vague. I wasn't able to move into my unit on the day scheduled because a uhaul rep failed to book my moving truck for the correct time, and when I had to pick up the truck at 6 they didn't inform me that offices closed at 7. I was frustrated and disappointed with the lack of basic communication.

Amanda Hamilton  |  Overall Experience 
Rating:
5.0

Aisha was very helpful

ARUN SIVAKUMAR  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHAKILA MOORE  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Shaylah Scott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Stubbs  |  Overall Experience 
Rating:
5.0

Great manager

alexander makedon  |  First Impressions 
Rating:
5.0

I used the facility a few years ago and it was well maintained then and I am glad to say it is still very well kept. Glad I was able to obtain a suitable unit for my needs this time too. Thanks!

brenda smith  |  First Impressions 
Rating:
5.0

Friendly, helpful staff! A wonderful and clean storage facility to rent from. I would gladly recommend them to anyone! Thanks!

Ann Stokr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAMELA JOHNSON  |  First Impressions 
Rating:
5.0

You have the best storage facility in the C-U area and beyond! Thank you!

Jean Driscoll  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRADLEY WALKER  |  First Impressions 
Rating:
5.0

Love the Staff. Facility excellent

Julie Weller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bruce Stewart  |  First Impressions 
Rating:
5.0

This storage facility is clear, secure, and well maintained. The facility manager and staff are very helpful and friendly. The facility has carts for moving things around, which provide convenience.

yanyan wang  |  Overall Experience 
Rating:
2.0

The customer service from the front counter clerk was atrocious and I would rate this as poor if it weren't for the facility manager who rectified the debacle created by her employee. Recommend booking the reservation online and paying for it online or plan ahead and go to the Champaign location

Tanya Killian  |  Online Move In 
Rating:
2.0

I was referred to the Southgate location after stopping at the Champaign U-Haul and was told by a polite gentleman that they were sold out of storage units. I arrived at Southgate and the older male behind the counter offered to assist after the store manager had to call him to return to the front counter while she assisted other customers. I requested a 5x5 but was told they were sold out and the only other option was a 10x10, which was double the price. I told him that I only needed to store a few items from my daughter’s dorm room that were in my small SUV just until August 22nd. The store manager told him that he could give me one of the 5x10 units that was reserved but he ignored her. I asked if I can wait for the store manager to handle but he insisted that she would tell me the same so I proceeded to reserve the 10x10 for nearly $400 and no free lock if I reserved it online. I asked if they could accept $299 since they had a bunch of 10x10 units open and no smaller ones but he said we don’t barter. I told him to cancel the transaction so I could proceed to reserve it online only to find that I could reserve the 5x10 unit and pay for it plus receive the free lock. The male then huffed and asked if I was asking him to cancel the transaction that he just entered for the past 15 mins as if I didn’t lose 15 mins of my time and he wasn’t still getting paid to talk about his life in San Diego. I said yes! Then the store manager turned to him and politely said “that’s what I said you could do for her earlier”. Needless to say, this would be a poor rating of it weren’t for the store manager and I would highly suggest you place reservations and pay for them online in order to avoid being up sold and overspending

Tanya Killian  |  Overall Experience 
Rating:
5.0

Extremely easy to complete the entire process online.

Megan Bakaitis  |  Online Move In 
Rating:
5.0

Great service! Quick , helpful , highly recommend !

diella plumaj  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jean Driscoll  |  First Impressions 
Rating:
5.0

Staff was excellent! My first time renting a storage unit for my son (in college and 17 hours away) Staff was very patient, answering All my questions on the phone and in person. During such uncertain times it has been great to see dedication to customer service! Kudos to the staff for keeping things running flawlessly! Jon True

jonathan true  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Myk'la Burton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bonnie Beusse  |  First Impressions 
Rating:
5.0

Friendly staff, clean place,good price for my storage.

kingsley agyarko  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zhenn Zhe Leo  |  First Impressions 
Rating:
5.0

Thanks a lot for good and courteous service.

Karl Schoeps-Jensen  |  Overall Experience 
Rating:
5.0

Man working was very friendly and helpful.

James Zielinski  |  First Impressions 
Rating:
5.0

Super friendly, super professional.

Sousouni Bajis  |  Online Move In 
Rating:
5.0

Very friendly and helpful! Walked me to the unit and explained the keypad and entrance options.

Ann Stokr  |  First Impressions 
Rating:
5.0

Interesting interaction. Love tut hat they offer heat storage. Great customer service.

Marquita Ross  |  First Impressions 
Rating:
1.0

Water leaking into storage. Mold over everything. Books, clothes, keepsakes that survived for generations lost. U-haul mishandled, said come back to save, then thrashed the boxes without permission

Ivan dokmanic  |  Overall Experience 
Rating:
5.0

The staff here are very nice I will recommend to anyone looking for storage

Tamie Fleming  |  Overall Experience 
Rating:
5.0

Very good and friendly ~

Soo Palomaki  |  First Impressions 
Rating:
4.0

Aisha is accommodating and clear in providing information. The only time I was not pleased with UHaul storage was when the security system was down for about two weeks; took forever to repair.

Natasha Mamaril  |  Overall Experience 
Rating:
5.0

Thank you for a job well done Uhaul. Great service and facility well kept. See you next year

bruce stewart  |  Overall Experience 
Rating:
5.0

great experience, great customer service... Thank you for making a very hectic day and better experience.

Tamie Fleming  |  First Impressions 
Rating:
5.0

Great service

Ritchie Glenn  |  Overall Experience 
Rating:
5.0

Easy access. Secure facility. Friendly staff.

Shawn Rodriguez  |  Overall Experience 
Rating:
1.0

Water leaked into my unit and employees deliberately reboxed and hid water damage from me. When I went to get my stuff, everything I owned was covered in mold/mildew. It was revolting and devastating.

sarah harris  |  Overall Experience 
Rating:
1.0

Water leaked into my unit and all over my things. I was never notified of the issue by Uhaul personnel. When I came to get my things, much of my property was destroyed & clothes had mildew/mold

thanin stewart  |  Overall Experience 
Rating:
5.0

Very friendly professional and helpful

Rebecca Hoch  |  First Impressions 
Rating:
5.0

Would prefer better reminders for rent

Surjo Dutta  |  Overall Experience 
Rating:
5.0

Will not go any other place

Johnny Palmisano  |  First Impressions 
Rating:
5.0

Thank you for making the process so easy and simple

Shounak Ray  |  Overall Experience 
Rating:
1.0

My truck got stuck under a broken garage door when the cables broke.We waited 3 hours for a repairman.Staff blamed my father even though there was not sign saying the door would close after 2 minutes

Doug Kaufman  |  Overall Experience 
Rating:
5.0

Thank you

Naser HAMDAN  |  Overall Experience 
Rating:
5.0

The customer service representative who helped me was really patient and knowledgeable. I appreciated his help in getting everything set up for our new rental.

Marshall Shriner  |  First Impressions 
Rating:
5.0

Clean, early, and affordable!

Eric Woolley  |  Overall Experience 
Rating:
5.0

Simple and easy. Plus, got the first month free with truck rental

Peng Gao  |  Overall Experience 
Rating:
5.0

Great facility and staff!

Donald Wendel  |  Overall Experience 
Rating:
5.0

I was happy each time i needed a truck recently with an out of state move, the free month of storage was a life saver. Everything was fast and efficient and the staff were so great and professional

Rachel Robinson  |  Overall Experience 
Rating:
5.0

Manager is excellent. Every interaction with her was great-extremely professional, friendly, knowledgeable. She’s a problem solver who,is focused on making the customers happy. Very highly reco.

Kimberly HANDLER  |  Overall Experience 
Rating:
5.0

Great facility, would recommend!

Lori Bernard  |  Overall Experience 
Rating:
2.0

Myself and 4 others waited for 45 mins in the lobby before anyone showed up...finally a nice guy showed up...who just punched in...he tried to calm us all down.. Never thought this would be.

Rochelle Davis  |  First Impressions 
Rating:
5.0

The staff was friendly and helpful. The facility was clean and well managed. I received my rental truck and storage on time.

Doug Spiwak  |  First Impressions 
Rating:
5.0

Everyone was nice and helpful!

Clifford Questel  |  First Impressions 
Rating:
2.0

In just 5 weeks here our unit was over-run by mice! It was disgusting. They would not let us move out with an insurance claim pending but they kept charging us for the unit. Communication very poor.

Kelsey Ross  |  Overall Experience 
Rating:
4.0

Storage unit is convenient and clean. Rental process was more lengthy than I think it should have been, with the staff member maybe not so familiar with the computer procedure as he might have been.

RACHEL GUSHEE  |  First Impressions 
Rating:
1.0

I booked a storage through online to secure my spot. However, they told me space is first come first serve even if I reserved it through online, which does not make sense at all.

Jaehyun Yuk  |  First Impressions 
Rating:
4.0

I am impressed with the cleanliness of the climate controlled storage area.

roger reynolds  |  First Impressions 
Rating:
5.0

I always have a great experience at this facility. The staff is friendly and helpful, and the facility is clean and very convenient for all of my needs.

marion lynch  |  Overall Experience 
Rating:
5.0

Helped me find right size storage unit.....made sure it was easily reachable for me...sold me lock and helped me get to it with my things. Pretty easy process..helped me a lot

Helen Muehl  |  First Impressions 
Rating:
5.0

Isaac and Anthony were awesome and took care of me. The problem at that location is the computer software is terrible and it makes them work twice as hard. I recommend both of them

Donald Stone  |  First Impressions 
Rating:
3.0

I had some issues with the late fee being that I’m a traveling business man. I would think you all would be willing to work with a paying customer but that wasn’t the case so I closed the storage!

William Dixon  |  Overall Experience 
Rating:
5.0

My only quibble is with the online payment system. It shows $0 owed prior to pymt date, which is confusing.

Kelli Mills  |  Overall Experience 
Rating:
5.0

Overall good experience, but get some extra help for your Urbana store! The rep was efficient, but was working with too many custs at one time. Ultimately creating unnecessary wait times for custs.

Lucas Elliott  |  First Impressions 
Rating:
4.0

Nice facility

dan katz  |  Overall Experience 
Rating:
1.0

Very bad experience. Cost me a day of work and alot of frustration.

Christopher Perry  |  First Impressions 
Rating:
5.0

No problems

Micci Bly  |  Overall Experience 
Rating:
5.0

She was really nice and helpful....

irita bettison  |  First Impressions 
Rating:
5.0

Alarm system procedures were a little unclear.

Sean Courtney  |  Overall Experience 
Rating:
5.0

The front desk person was very kind and helpful. The storage unit was also spacious enough.

Rui Chang  |  First Impressions 
Rating:
4.0

I told them I had a reservation for a storage unit. They seemed to not care about it, but luckily, there is one storage unit of my size left. The place is super clean (indoor storage area), looks safe

Zhao Yang Xie  |  First Impressions 
Rating:
1.0

They are price gouging. The website clearly states 1 month free with in town truck reservation but store denied, came up w/ their own offer of three month prepaid a month free but no longer available

Dylan LIM  |  First Impressions 
Rating:
5.0

Can't say enough about how great your employees are. Very helpful and friendly.

David Holt  |  Overall Experience 
Rating:
5.0

Thanks.

andrea green  |  Overall Experience 
Rating:
5.0

Although, I had very, very, good servuce, there just isn't enough help for the emplyee. He was getting hammer both times I was in there,but remai ed very respectful, polite and courteous. There Thank

Ericka Tuell  |  Overall Experience 
Rating:
4.0

Love that they accommodated me very well in my storage needs. I appreciate the self service allowed online, and staff always were understanding, friendly, and very knowledgable. Only complaint i have

Lashekia Cousett  |  Overall Experience 
Rating:
5.0

Have used U Haul other times this facility was better than ones I used before

john warrick  |  Overall Experience 
Rating:
5.0

The clerk was very polite and helpful

Nicole Moore  |  First Impressions 
Rating:
5.0

This is a great new facility and the employee and the check out time was amazing...I think you thought of everything. I also rented a storage unit..heated indoors ..all I can say IS WOW.

Lewis Sterling  |  First Impressions 
Rating:
5.0

First time moving He was very pleasant and patient and very respectful.

Ericka Tuell  |  First Impressions 
Rating:
4.0

Staff was friendly and helpful.

Elaine Ackert  |  First Impressions 
Rating:
1.0

Never offered a payment plan,

Clorisa Covington  |  Overall Experience 
Rating:
5.0

Staff was extremely kind and helpful.

Daunielle Nassar  |  Overall Experience 
Rating:
5.0

m y dad had to go to vets hospital and we had no clue where to put the remander of his belonging s we got a 5x5 unit from you guys it was clean affordable and perfectthanks

randy skillestad  |  First Impressions 
Rating:
5.0

The general manager is super friendly and kind.knows how to treat people

Johann Velazquez  |  Overall Experience 
Rating:
1.0

This company practices are strategic in taking your property away from people so at this time i would no longer be using this company or recommending this company to anyone in fact i would be warning

Aretha Johnson  |  Overall Experience 
Rating:
1.0

I am very u nset about you all gobe all my thimgd away

Erie Moen  |  Overall Experience 
Rating:
5.0

Thanks U Haul for all your help!!!

LATOLA DUNN  |  Overall Experience 
Rating:
3.0

Storing items here was a good choice for us.

Randy Tepler  |  Overall Experience 
Rating:
4.0

Every one was nice and pleasant

richard smith  |  Overall Experience 
Rating:
5.0

No problems, Thank You.

Earl Setser  |  Overall Experience 
Rating:
5.0

Excellent facility and a great neighbor! Barb 1604 E Mumford Dr

Barbara Lyon  |  Overall Experience 
Rating:
5.0

Probably the cleanest uhaul facility I’ve been too. Aisha has high energy and passion to take care of customers and her staff seems to follow that same recipe. They found solutions for our situation

Debbie Wakefield  |  Overall Experience 
Rating:
5.0

Very safe and clean storage.. Very convenience to haul your moving.

Severina Cox  |  Overall Experience 
Rating:
3.0

Staff should have more extensive training on discounts, rules and storage options for customers.

kimmarie carter  |  Overall Experience 
Rating:
5.0

The staffs at UHaul were the best people I've ever seen. You would know what I mean by this if you go there. Strongly recommended!

Changhwan Yoo  |  Overall Experience 
Rating:
4.0

You offer a great deal for parents with U of I students. Prepay 3 months get 4th month free. Saves the parents the burden of hauling belongings back and forth!

Thomas Jefferies  |  Overall Experience 
Rating:
5.0

Co-workers was(PROFESSIONAL) with upper case letters , love it my Daughter loves it too. Thanks.

Michelle Collins  |  Overall Experience 
Rating:
5.0

The staff was INCREDIBLY helpful. Thank you so much for all your help, I appreciate it so very much.

Tatiana Schaffer  |  Overall Experience 
Rating:
5.0

Excellent place to store your belongings between semesters. We used it over the summer of 2018. Very reasonable rates and was immediately available in May. Highly recommended.

DANIEL FANE  |  Overall Experience 
Rating:
5.0

Great place for storage over the summer! All the staff I interacted with were friendly and helpful. Units are spacious so you can get a lot of space for a great price. Would highly recommend!

Kayla Jones  |  Overall Experience 
Rating:
3.0

The entire 3 months I had the unit, It wouldn't let me pay my bill online, and I had to wait almost an hour every time I called to pay the bill to finally reach a customer service representative.

adalila betterman  |  Overall Experience 
Rating:
5.0

This place was great. Stored daughter's college stuff over summer. All new, easy access including covered loading/unloading, carts for your use, pricing was really fair. Thanks!

Thomas Crumpton  |  Overall Experience 
Rating:
4.0

Staff was very friendly and helpful. Storage move in and move out was quick and easy.

AMIRA ADUMA  |  Overall Experience 
Rating:
5.0

The storage unit had the heat set at 80 ehich was too hot in the current weather. Might consider adjusting according to weather for comfort of customers. The staff was friendly and very helpful.

Marilyn Starks  |  Overall Experience 
Rating:
4.0

People / Staff were very friendly... great effort;Truck not so much... we had to go to our 3rd Truck to get one off the lot, even the 3rd truck needed 1/2 tank of gas, seat belt chime randomly came on

Stephen Becker  |  Reservation 
Rating:
5.0

This storage unit fully met my needs -- and exceeded my expectations. Convenient. 24-hour access (small fee). Variety of carts to aid move-in and out.

Karl Reinhard  |  Overall Experience 
Rating:
5.0

None

Allison Doty  |  Overall Experience 
Rating:
5.0

overall a great experience. Very friendly and helpful staff

anoop tripathi  |  Overall Experience 
Rating:
5.0

Great experience

kiera williams gray  |  Overall Experience 
Rating:
1.0

Reservation for a storage unit was incredibly screwed up & it was impossible to reach anyone by phone as every time I called I was placed on hold so long I gave up. Ended up cancelling my reservation.

Alexa Roberts  |  Reservation 
Rating:
1.0

The staff ignored my reservation and told me that there was no storage room in my desired size available. I also added insurance in my order but it seemed like they didn’t care about it either.

Shuhui Gong  |  Reservation 
Rating:
2.0

Wasn’t able to get a unit, even with a “reservation”. Ended up calling around town all morning and took my stuff elsewhere.

Kaylee Hahn  |  Reservation 
Rating:
5.0

The manager was very accommodating, efficient and friendly

SANDRA WULF  |  Reservation 
Rating:
4.0

👍🏻

Rick Kesler  |  Overall Experience 
Rating:
5.0

Although I had an issue with the alarm going off once during my after hours access, I really appreciated the staff compared to other U-haul experiences.

casey reynolds  |  Overall Experience 
Rating:
5.0

Aiesha was really great and helped my family in a very difficult situation. I am so thankful that U-haul hires such great staff. Whenever I need a truck, I will rent it from the Philo U-haul period!

nathan stephens  |  Overall Experience 
Rating:
5.0

Thanks for your service !

Floretha Pierce  |  Overall Experience 
Rating:
5.0

Best places

Cardona Enriqueta  |  Overall Experience 
Rating:
5.0

Very organized and efficient operation. Would definitely use again!

mark cabutti  |  Overall Experience 
Rating:
5.0

Thank you for the privilege abusing your storage unit. I was going to call today on the 2nd to let you know everything was out and clean. Thanks again, Wilena Gains #1164

Wilena Gains  |  Overall Experience 
Rating:
5.0

Good storage experience

Ron Randall  |  Overall Experience 
Rating:
2.0

Computer system had issues the three times I went in there.

Jonathan Cape  |  Overall Experience 
No reviews have been submitted for this location.

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