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Virgil M.Customer Reviews for U-Haul Moving & Storage at South Federal
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent service.
Mallerly U.Isabelle was amazing I originally reserved and unit and it was not going to fit all of my belongings. Isabel went above and beyond and got me a bigger unit. She was great. The experience was great. I recommend U-Haul storages for everyone.
Jacques A. | First ImpressionsThe only thing I notice is that when a customer shows up at the counter and they receive a call they should put the person on hold and attend the customer. But other than that everything was fine.
JAVIER A.The manager is awesome, very helpful.
Robert R.Great front desk person who greeted me and processed my vehicle order in a friendly and efficient manner. She was also there on my return the next day and was just as cheerful and efficient. I know it is often hard to find good team members. She represented U-Haul in a friendly and professional manner.
rick K.The Federal Blvd UHaul location was a pleasure to work with! The location is a little tricky to get into the parking lot, but with a little maneuvering and creativity, we were able to drop off a truck and trailer with ease. And the staff was a huge help in getting everything dropped off - we just dropped off and we were on our way! Quick and easy!
Madeline B.You guys suck
lloyd K.The staff was so helpful, kind and patient. This is my top U-Haul location.
Lynne B.???
Carla H.Didn’t allow reimbursement for only ten days used. Neighborhood is not the best.
elizabeth l. | Overall ExperienceBeen going to this location for eleven (11) years now. Great people whoever is in charge.
David M.The young ladies on duty were helpful with the transaction and their assistance in hooking up the trailer.
Charles A.The price was far more expensive than initially stated on the website once the hidden fees are factored in (cost per mile, gas, insurance, environmental & road safety fees). Not to mention the app wouldn't even load when returning the vehicle.
Casey P.Truck smelled like smoke
Graham G.I got in a situation and Dylan was more then understanding helpful and caring.. compassionate..
Shauna D. | Overall ExperienceVery friendly and very helpful would highly recommend
larry B.Employees were very friendly experienced and quick
Kenneth S.All your staff are perfect guys who are interested in helping me with my situation ! I met very nice people in two departments! Only the girl who answered the phone was rude and indifferent.
ihor B.Nothing. Very smooth transaction , good service , helpful people running the store. Thank you
mark T.The gentleman who helped me was fantastic. He was friendly and fast. I wish all retail interactions could be as good.
Bauwina K. | First ImpressionsAccess hrs now unknown
elizabeth l. | First ImpressionsThe attendant at the Denver dolly location (on Federal Blvd.) was magnificent. She totally went above and beyond when she rewired our dolly as it had its cable cut previously. Seriously, give her a raise and then give her another one.
Anthony I.Cristina was excellent
Jose G.Very nice customer service.. thank you
Dora G.Thanks Isiah, you were great!
Leah P.I had a lot of trouble returning the vehicle. Because we couldn't find the reservation. my app was not working correctly to pull app that I even had a truck in my possession. I had to go through 2 U-haul customer rips to finally get to an after hour's person. she was amazing! Help me through every step and kept me on the line until I was completely taken care of!
Lucy G.Thank you all so much, everything will well, and your customer service representative was awesome,I definitely will recommend your location to all my friends and family 💯👍👍✌ï¸
Christopher J.Everything went well untill I got a text message the next day stating exactly ( When will you be back to clean this dirt ) it seemed very rude how it was texted She then charged me 25$ to sweep up the dirt! That's totally understandable but a fare warning would been nice for the first time ever being there. I had a couple guys with me, from moving all day everyone was a little tired! And I'm positive it was a little bit of dirt that was swept up in literally 3 minutes. I understand you guys keep a well cleaned area for everyone, but I can assure you it wasn't a huge mess I then asked for a pic she then sends me a pic of a dude standing there and you can barely see anything on the ground! Besides that my overall experience was alright and the women who stated all this her name was Stacy.
Mariah n. | Online Move InWas NOT HAPPY, when I arrived to get the truck I reserved days in advance, to be told that I had to download the u haul app, and di whatever it asked for. I was told that this is now mandatory for all future reservations. What a damn shame,, yet ANOTHER American corporation going woke! How pathetic. Fuck U haul, The Corrupt Biden administration, woke, and all other America hating scumbags. I WILL NEVER USE U HAUL AGAIN.
Paul L.Isabelle (I think that was her name) was VERY helpful in the rental process! Christine made drop off smooth. Both wonderful employees!
Chellie M.Drop off location was shut down and blocked off due to football game. They didn't bother to call to let us know. Then charged us for going over our mileage because we were stuck in denver bronco football game stadium traffic. Then had to drive 6 miles and 17 minutes almost out of gas to go to a different location and U-Haul was no help due to the fact we had to fight to get to a location that was open and not blocked off
jackson W.Not a thing 10 plus star
Hildred W.Tried to charge me for moving blankets they failed to provide which ends up costing me money.
Stephen T.Professional U-Haul center with everything needed to pack and move.
STEPHEN C.Family owned and operated. Most, or all, employees are family/ffriends of the owner. This owner's fleet consists of late model vehicles, he and his employees keep them maintained in good working order. Excellent location with friendly, well trained staff, and reliable equipment.
Allison B.Hate using the app to rent a truck. Would rather have a person to take care of the rental & returns.
Carla H.Also Nice and helpfull
Borlande R.I think this may be par for the course but I filled half way on a flat surface and when I dropped the unit off on South Federal in Denver no one was around, but they have an incline in their drive that just so happens to make the half tank look less. I am sure they are padding themselves well.. I took pics minutes before I dropped it off. Because I know how some of these folks work. That costed me an extra 16.50..
Vance H.The store manager Margarita Guttierrez made no attempt to call me back after I was not compensated for over $50 in additional gas I left in the truck. I find that to be unprofesional. The very least, return a customer phone call.
Cherish B.Was charged 140.00 for the rental. Initially I believed I had the rental for 24 hours because I was charged 72.00. I decided to check the rental agreement and realized this was for 4 hours. So I extended and was charged an additional 48.00 . I returned the rental 30 minutes late because I was caught in traffic however I contacted the location and told that it was not a problem. Not one time was it ever mentioned that I'd be charged an additional amount. I even returned it with more fuel to make up for the additional time. This is the second time I've been double charged by uhual. It's sad because I will never use nor recommend this to anyone rather I will recommend people to check out another company where it's 89.00 for a full day with 100 miles included. Sad to say but that's far better than the over 250. I was charged for my first rental in March and over 140 this time it's a complete scam especially when you advertise this truck for 19.99 false advertising, didn't realize uhual operated under such unethical/dishonest practices. I won't make the same mistake a third time you can rest assured.
Sara R.Schedule a pick up for 10 AM in person at this location and was told OK requested a 20 was totaled OK at this location at when I got a text they did not have a 10 AM available and they do not have a 20 available. Why was I not told that at that store when I was in there also rented a dolly was said was sure went to pick up truck not clean no Dolly not a 20 26 was too big I had to pack loose load out stuff got broken. Thank you. Have a good day.
floyd V.Excellent atention
MARIA V.Very good efficient and helpful service!
Les P.The staff was helpful, patient and it is a very convenient location for me.
Maureen H. | First ImpressionsExcellent service
Bridget D.I was very pleased with the efficiency of the process. I didn't like trying to book it online but it was just super easy to go there and get a van. I liked the check-in process where I evaluate the equipment and take photos. Mileage was listed all very efficient. And returning. The van was super easy
Lynne B.Todo fue perfecto
Juan G.Better customer service as communication was very non existent as I requested an enclosed trailer and was told one was available but that was not the case so very disappointed with the service
Abraham P.Thank you guys so much
Nicole H.Margarita was very helpful and nice.
Dashawn R. | First ImpressionsThe staff person was helpful and nice. I saw her dealing with another customer who had some issue and she did so with professionalism and patience.
Doug W.No elavator to hard to store stuff can't go up and down with boxes had to leave!!
ANTONIA C. | Overall ExperienceMy unit was broken into and completely ransacked, I'm still evaluating what was stolen. Only one staff member was kind and helpful. Others were rude and dismissive.
SARAH P. | Overall ExperienceThe manager is very helpful and knowledgeable. The experience was positive and efficient. I rented a storage unit, it was clean with easy access. I liked that there are no hidden fees, the amount you see is the amount you pay. I visited another storage facility first, there was no comparison. I will use U-Haul again if needed. Thank you
Hamza J. | First ImpressionsThe crew wedding there now, as of this date, are very nice and helpful. Previous employees were not.
Paul S. | Overall ExperienceWater was leaking into my unit and when I brought it up to staff I was told they would get it fixed. I understand that roof leaks are hard to rectify and the damages to my belongings was not ultimately permanent due to the use of tarps and drop plastics. There was no urgency from staff to have me move into another unit without leaks.
ALANPARKER L. | Overall ExperienceVery misleading unit description.. I wanted a unit on the first floor for ease of use. I reserved what I thought was a first floor unit because it stated that’s what it was in the description… come to find out at check in the guy said, “the unit is actually on the second floor and we don’t have an elevator so your just going to have to carry it”. Then the guy proceeded to upsale me on a larger first floor unit that was double the price. What a terrible way to do business - you guys should be ashamed. Fix the descriptions and stop ripping people off.
Preston H. | First ImpressionsThey went above and beyond my expectation.. they were kind and understanding and very helpful..I feel safe storing my property there...
Theresa R. | First ImpressionsNo comment
Josephine F. | Overall ExperienceEl personal increíble y por supuesto El encargado Rico mui excelente persona
Jose C. | Overall ExperienceExelente personal en todos sentidos
Dagoberto G. | Overall ExperienceOnce the back was cleaned up, it was very nice.
Joe D. | Overall ExperienceThe pricing is the only discrepancy or issue I had, but everything else was amazing thank you U-haul for the professional staff, and the time I had used your storage facility
Felipe M. | Overall ExperienceNo comment
Josephine F. | First ImpressionsUn exelente lugar
Dagoberto G. | First ImpressionsStaff was friendly shoulders the place where we would be storing and also making sure the cards worked and everything was very friendly
JOANN M. | First ImpressionsEverything except the individual who canceled my initial contract and delayed my move in a time crunch. TERRIBLe, otherweise everyone i interacted with was wonderful
Peter W. | First ImpressionsStaff extremely friendly and helpful.
james b. | First ImpressionsMY RESERVATION THAT I MADE COULD NOT BE FOUND, EVEN THOUGH I SHOWED PROOF ON MY PHONE BY EMAIL CONFIRMATION, THEN A NEW RESERVATION WAS MADE AND LATER GOT A CALL THAT IT COULD NOT BE FULFILLED, SO I CAME IN TO TALK TO THE MANAGER AGAIN AND DID FINALLY GOT A TRUCK
Veronica C. | Online Move InExcellent experience overall. Personnel were helpful and friendly.
TERENCE J. | Online Move InCustomer service was fast, polite, but most of all very clear. What made me feel super secure was when another customer walked in rude and demanding that the person { female, location 2322 S. Federal Blvd, Denver, Colorado 80219} that was helping me who steadfast in her patients, rules, and professionalism explained to another customer who was "rude" why Uhaul could not do go forward at the time with this demanding customer. This made me know I came to the right place for my needs. The rules apply to everyone for a safe and working environment. Thank You
Michael D. | First ImpressionsMoved because of terrible storage conditions. How is a piece of wire going to keep out people trying to break in your storage unit? Oh and its over priced. Moved to littleton storage. Half the price elevators and way more secure.
Joshua F. | Overall ExperienceStaff friendly. And help with everything I needed.units and grounds clean.
DONAVAN M. | First ImpressionsRico helped me with a move in date issue. Very helpful manager.
Michael L. | Online Move InWish there were lights inside the storage units themselves. Parking lot needs to be redone. staff was awesome.
Kyle L. | Overall ExperienceGot there at almost closing. And the desk employee was very nice and accommodating and just had a really nice experience there
STEPHANIE R. | First ImpressionsThey were rude as heck. They sold all of our stuff even important information instead of giving it back to us.
KIMBERLY ANN K. | Overall Experiencehaving the storage close to our house was very good for us
Joyce W. | Overall ExperienceI couldn’t get into my storage after 10 pm and that’s a big inconvenience.
amanda b. | First ImpressionsI am glad to have this storage so close to where we live.
Joyce W. | First ImpressionsI hate that job leave me alone this is like harassment with lieing I'm not even gunna get into it just get all my info erase from yall system all the way plz I'm good on the store and a uhaul leave me alone are un far job slave job if I can go more poor I would
Evan C. | Overall ExperienceMy move in was over 6 years ago. There was a leak near my locker but it was fixed right away. Since that time I've been provided very good service by everyone I have needed to speak with. Also I have peace of mind with the items being stored in the temperature controlled lockers.
NINA W. | First ImpressionsThe general manager of the store is never available for payments but assesses late fees on time for sure. Doesn’t answer questions. Leaves the lobby unsupervised I could stand there for 45 minutes. Would never use this location again. It was literally the bane of my existence. The nice lady that did my move out was pretty helpful but I doubt any employees worth anything can last with that place. 0/10 would not recommend
LEELA S. | Overall ExperienceFront desk staff were rude and standoffish every time I had to interact with them.
Hanna A. | Overall ExperienceThe lock was not inside the room
Tiffany C. | Online Move InThe best thing about this about this place is the excellent service from Margarita. She was friendly and helpful. Thank you!
Monika S. | Overall ExperienceThe staff was outstanding. They went out of their way to help me and make sure all of my needs were taken care of. Even on a cloudy and rainy day. It was very greatly appreciated!!
Jena T. | First ImpressionsVery professional, very helpful, and courteous.
gina t. | First ImpressionsRico Hernandez and his staff made sure i was taken care of. Even when i was moving way after they're normal hrs. They took the time to explain every part of the process and even though it was my 1st time moving on my own, they're patience was appreciated. All I can say is thanks everyone.
Kendrick B. | First ImpressionsExcellent experience. Will definitely use again when needed. Thanks.
james b. | Overall ExperienceThere was water that leaked into my unit and no one notified me to let me know that my stuff could have been damaged. Second someone painted over my lock.
lacinda l. | Overall ExperienceRico is the BEST! Almost feel like I should store more stuff there lol.
Todd K. | Overall ExperienceThe owner and staff are very helpful and offer solutions to your problem.
rebecca T. | First ImpressionsStaff at this facility are very helpful and friendly. Facility is kept clean. Thank you for your help and support in my move.
Priscilla C. | Overall ExperienceThe owner was very good to work with and very helpful. I unfortunately had the opportunity to listen to him deal with a rather .... difficult .... customer. He did a superb job keeping calm and helping the customer as much as she would allow.
Stephen E. | Overall ExperienceMy girlfriend and i moved out of a terrible roomate situation on a whim earlier that day with no place to live. We were able to rent a truck and find available storage for our things last minute. Luckily we needed to store our things for 3 days due to us finding our own place. I hadnt had a chance to let uhual know we moved our things out, but they called us and asked if we still needed storage. Overall it was quick and sufficient. Have never had an issue with uhaul.
dennis w. | Overall ExperienceThe problem is that they are severely understaffed. I waited 20 minutes at the desk/showroom(maybe longer)before the attendant came in out of the checking in area.
James J. | Overall ExperienceThere was a leak in my unit and I lost half of my things I had stored in it!!! I let the office know months ago when first noticed but nothing was done about it!!
FELIX A. | Overall ExperienceNeed early hour att office : 7-10 Late hour at office :4-6.pm Emergency phone number for client to call.
anthony v. | Overall ExperienceThe staff is very professional and helpful. I have frequented their business a lot lately. Thanks for your patience during this stressful move of mine!
Dolores D. | Overall ExperienceI will never use uhaul again because of the people and the way they treated me in this time of need. Completely tried to take advantage of me and I am never recommending uhaul to anyone else. No thank you.
benjamin d. | Overall ExperienceMy friend has 2 little ones, is on her own and had to move. She had her hands full and no help. I felt the need to help so when she asked if I had a D.L. I said sure, the least I could do right? Well we rented a van from uhaul, took it home and loaded it, it sat for 3 days why idk but I was getting nervous. I didn't want her to have to pay for it sitting any longer and when 3 in the afternoon rolled around, I took the van back to uhaul and turned it in. She was livid! All baby stuff they needed. Hope next time she stays on task. Of course uhaul didn't want to take it back with a load, but not alot of options for either of us. It was a nightmare. $200 cleaning fee, storage, truck refill... I thought I cant afford any of it. The next day a friend paid the fee of $90.54 to uhaul so my friend could get her things. I tell ya i was besides myself with the whole thing, but the ppl at uhaul understood what was happening and cancelled all the fees and just charged us for maintenance and refuel. I may have red flagged myself from renting there, but I am very happy with uhaul. Smh... :)
Cynthia C. | First ImpressionsIt would be easier for moving to have 24 hour access.
julie w. | First ImpressionsYou can't go wrong working with Rico.
neva m. | Overall ExperienceThe best storage company ever👍😊
Alma P. | Overall ExperienceI had items taken from my unit between October and December of this year. I am now having to file a report with your office and retain an police report for the items that were taken and broken.
TONI C. | Overall ExperienceMuy excelente servicio tanto como el garage y sus traídas y son serviciales y amables
Ana T. | Overall ExperienceThe black guy was extremely resourceful. He was knowledgable about the trck storage and even the boxes and locks. He was professional. He was fast but didnt make me feel rushed and very polite.
Donnelle D. | First ImpressionsNot only did they take money out of my account through autopay that I did not sign up for, but they did it after late charges was applied. Now if you where going to do this would you not do it before
Robert K. | Overall ExperienceThe facility is a complete dump - the roof was caving into my storage unit and the general upkeep of the building was non-existent. The wait line for service was at least 20 minutes every time I went
Nathaniel W. | Overall ExperienceExcellent service
Chris L. | First ImpressionsCash helped me through the transaction. This location is awesome if your patient due to being super busy. Cash went over and beyond during my storage checkout and truck rental. Cash was awesome.
Joshua O. | Overall ExperienceThe lighting was horrible. There is no light in the storage unit. The hall lighting was not up to par. There was electricians there two of the times I was there. The staff was helpful.
Marilyn W. | Overall ExperienceHad a lot of issues with Staff and being blamed for things we didn't do. Specifically because our storage place was next to the garbage. Our moving out date was 3/2/2019, not 3/4/19.
VANESSA C. | Overall Experienceeasy and fast
TONI C. | First ImpressionsI always use Uhaul and have not been disappointed yet, they are always so nice and easy to talk to. At times it can be expensive but given the alternatives it's reasonable. Thanks again Uhaul...
Joshua O. | First ImpressionsAlways super busy. Unable to get to the Customer Service Rep because he is out helping others, seemed to be short staffed.
Terry S. | Overall ExperienceJeremy was awesome to work with. He made everything so easy as well as turning in the one way uhaul truck. thanks Jeremy Rick B
Destiny B. | First ImpressionsThe entire UHaul experience was beyond expectation for a delivery from Vermont to Denver. Everything was on time and the people helping with the delivery were terrific. Thank you. Mary Lou Razza
Marylou R. | Overall ExperienceCalled corporate to change drop off location then was charge 35.00 for this, charged me for more stuff without telling me after the fact. Rip off
Bryce L. | Overall ExperienceMy experience thus far has been problematic in that when I call the 303 area code #, I have gotten offices in Calif., and Ariz. This morning the clerk in Ariz., could not find my na e among U-Haul cus
edward k. | ReservationUnit latch would not accept lock purchased on-site. Fix took more than 4 days. U-haul placed temp lock. Could not find our lock after fix. 2nd new lock failed after 2 uses. Staff wanted $50 to open.
DALE B. | Overall ExperienceWill never use uhauls services again. I was sold storage units that never existed and the staff was incredibly unhelpful
Greg W. | ReservationWhen I called and asked what was needed to move in they said ID and form of payment. They stated they were open until 8PM. When we arrived to move in no one with storage access was present.
Sarah H. | ReservationMost of the staff was great.
mary g. | Overall ExperienceThey worked with us to get goods checked in as we could not be their to complete paperwork. They allowed our daughter to be there in our place as we were 80 miles away. We appreciated that very much
JAMES M. | Reservationthanks
kristine k. | Overall ExperienceEasy at all steps in the process.
John C. | Overall ExperienceNothing to do with the store, problem is with sales/customer service. I will never rent with U-haul again. I'm still tempted to write a scathing review about my whole experience.
Demian B. | Overall ExperienceOne of the worst experiences I have ever had with a uhaul dealer in the entire country. I even left a few belongings in the truck once and they wouldn’t go look for me, rented the truck to someone...
RYAN Z. | Overall ExperienceI had rented that storage unit for 5 years. Everyone was already pleasant and ready to help at any time. I appreciate all that Uhaul had to offer.
ANDREA W. | Overall ExperienceThank you Jeremy for all your help with the Unit and the Van rental. I really appreciate how you took the time to explain everything I needed and helped me have a smooth move to Colorado!
Margaret B. | Overall ExperienceThe new manage was rude and condescending. My unit was broken into after having rented there for over 6 years. Manager proceeded to tell me I opted for no insurance. None was offered. Stay away
KATHY J. | Overall ExperienceThankyou very much! Excellent service.
DONNA G. | Overall Experience