Mandate brand signage and require staff performance improvement at the Greensboro Ave. (Tuscaloosa) site. I rented a 10-ft truck and selected the Skyland location (Tuscaloosa, AL), pick up in person at 8:30 AM. My confirmation was for that location and time. When I arrived I was told my truck would be at another location (Greensboro Ave.). There was no U-Haul signage at this site = very hard to find. The physical door had a handwritten sign (sharpie on white paper taped to door), letters 4 inches high "UHaul". The door said they open at 9AM, on the web/text all say 8:30AM, the worker arrived at 9:20AM. The worker took 45 min to determine that my truck was not at the site. They sent me back to Skyland location where UHaul eventually provided a 15ft truck - so my rental set for 8:30 AM became a drive away at 10:30 AM. And, Skyland did not have an appliance dolly (which I ordered). If rating for Greensboro location alone the rating would be 1/2 star.
Henry N- Alabama AL
- Tuscaloosa
- 35405
Customer Reviews for U-Haul Moving & Storage at Skyland Blvd
(Half mile from Interstate 20, Close to Sharks Fish and Chicken Restaurant)
Services at this Location:
Contact Us
124 Skyland Blvd ETuscaloosa, AL 35405
(Half mile from Interstate 20, Close to Sharks Fish and Chicken Restaurant)
Services at this Location:
Office Hours
- Mon-Thur: 7 am–7 pm
- Fri: 7 am–8 pm
- Sat: 7 am–7 pm
- Sun: 9 am–5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
In person Customer service was very helpful and friendly
Dustin C- Rating:
- 5.0
Customer did not leave a comment.
Janella T | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Christopher A- Rating:
- 5.0
The employee asked me to park the trailer in a convenient parking spot. After he disconnected the chains and the trailer, I asked what I needed to do next. I was surprised when he informed me he was already finished checking the equipment in and said I was ready to go. Very easy transaction. It took less than 5 mins from the time I arrived until I left.
Steven W- Rating:
- 5.0
I’ve never had any issues with any services I’ve needed from U-Haul. Great customer service.
Demetrius L | Overall Experience- Rating:
- 5.0
Thank you for your kind service!! Outstanding job!
Thomas L- Rating:
- 5.0
Customer did not leave a comment.
Lakisha g- Rating:
- 5.0
Always rent from this location very nice management
Johnny D- Rating:
- 5.0
Customer did not leave a comment.
Julie P- Rating:
- 5.0
Customer did not leave a comment.
Derek D- Rating:
- 5.0
Customer did not leave a comment.
Frank L- Rating:
- 5.0
Customer did not leave a comment.
Orlando C- Rating:
- 5.0
The young ladies were very friendly and helpful.
anthony w- Rating:
- 5.0
All staff was courteous and very professional. The General manager opened his store promptly at 7:00 am and was ready to transact business. The young lady who took care of me on my initial visit was super. She took my reservation and told me to have a great weekend. She was very efficient and courteous. Upon returning the unit the General manager greeted me at the door and directed a young man to help me with my return. He was very professional and knowledgeable on how to safely disconnect the unit. I was very pleased to hear the young man saying yes sir and no sir. He wished me a great weekend and offered their services in the future, if needed. They provided top notch services from the beginning to the end. I will definitely use this location again.
DeAnthony W- Rating:
- 1.0
Had an appointment for 9:00 am when I arrived I was told that there was only one person working and to come back at 11:30! Arrived back and the man started working on installing wiring for my hitch. In a video it showed a bracket to hold the 4 pin plug! I asked if they had one would he put it on and he said yes and he did. Two screws and was charged an extra $20 plus the $6,95 got the part! This was on top of $50. To install wiring harness! Again I arrived at about 11ish and didn’t leave till after 1:40 due to man not staying in my car!
Raymond D- Rating:
- 5.0
Customer did not leave a comment.
Toneka M- Rating:
- 1.0
The pick-up location was reassigned without informing me, so I went to the wrong location for pickup. How is this possible? I asked the staff to add 50 miles to my allowed usage (increase from 300 miles to 350 miles) which they said they did, but when I checked the next day there were no changes to my account. It rained heavily the night of our pickup, and our items got wet inside the sealed truck. Disappointing all around.
Ira J- Rating:
- 3.0
Customer did not leave a comment.
JERRY B- Rating:
- 3.0
Instead of highlighting/ reviewing only certain parts of the contract with customers, highlight/ review them all! I was charged $20 because I didn’t know there was a fee for not checking the truck back in online. Previously, there has been a worker outside and I didn’t have to check it in, so I wasn’t clear about whether I had to check it in or not. Seems deceitful to highlight certain parts of the contract at checkout but not others then to charge the customer if they didn’t read the parts you actually highlighted as important (I’m aware that I should also read the contract). Plus, I had the can back early, which helps your business. I am a regular customer and always follow your rules. Super disappointed!
Kaia B- Rating:
- 5.0
Overall a very good experience. Everyone was very helpful and would recommend U-haul for moving.
Barbara B- Rating:
- 5.0
Customer did not leave a comment.
doug p- Rating:
- 5.0
Very friendly staff
Junsheng G- Rating:
- 5.0
Customer did not leave a comment.
Bonnita H- Rating:
- 5.0
Nothing
thomas a- Rating:
- 5.0
Customer did not leave a comment.
Jamie P- Rating:
- 5.0
As always, the manager at this store was professional, kind, quick, and fair.
Robin H- Rating:
- 5.0
Staff was nice and friendly good customer service
Tonya S- Rating:
- 4.0
Customer did not leave a comment.
Steven G- Rating:
- 4.0
The store was very busy when we got there. First there was one employee behind the counter, and then another came in. The one that had been solo for a few minutes handled business, but she seemed pretty stressed. The gentlemen that came in helped us, and he was really awesome. There wasn't a moving van available, so he asked a few questions about what we were planning so that he could try to find something that would work. He walked me out to the pull behind trailers and found the last 6x12 trailer they had on the lot. He was able to get us set up with the rental, and he hooked it up for us. The employee handling returns was fantastic as well, and helped to get the trailer in the right spot and unhooked from the vehicle quickly. Overall, we had a great experience, and would recommend this location to anyone.
Jeffery N- Rating:
- 5.0
Great place.
Greg C- Rating:
- 2.0
The girl at the front desk had a nasty attitude. She talked on the telephone the entire time I was getting my storage set up. She didn’t want to help the guy who obviously didn’t know what he was doing.
Porche A | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Belinda F- Rating:
- 4.0
Customer did not leave a comment.
Tristan F- Rating:
- 3.0
I had an appointment at 8:30 for a hitch installation. The hitch installer had been at work, but had left the location and did not return until 9:00. I made a point to meet my appointment time and I wish UHaul had done the same. Otherwise everything was fine and the bathroom was very nice and well maintained (not often the case!).
Thomas H- Rating:
- 3.0
Leaving one female to load a 6x12 trailer is not very smart.
Phillip H- Rating:
- 5.0
Customer did not leave a comment.
Jorge R- Rating:
- 4.0
Customer did not leave a comment.
Deanna J- Rating:
- 4.0
I was originally supposed to pickup a 20 ft at a different location in Tuscaloosa. They no showed, but the online rep got it solved within. 20 min and moved my reservation over quickly. Sadly, I had to get a 24ft but the online rep was very helpful.
Rachel T- Rating:
- 5.0
N/A
James V- Rating:
- 2.0
Associate was very unprofessional. When unloading the trailer he hit my truck when moving it.
Brent R- Rating:
- 5.0
Customer did not leave a comment.
demaria j- Rating:
- 3.0
Better riding trucks and I think the communication could’ve been a lot better.
akaieshia s- Rating:
- 4.0
Customer did not leave a comment.
Deborah D- Rating:
- 5.0
Customer did not leave a comment.
Desharese W- Rating:
- 4.0
Customer did not leave a comment.
Eddie B- Rating:
- 5.0
Customer did not leave a comment.
Latasha C- Rating:
- 5.0
Customer did not leave a comment.
Ruby C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Willie M- Rating:
- 5.0
Customer did not leave a comment.
Timothy T- Rating:
- 5.0
Customer did not leave a comment.
Mary A- Rating:
- 5.0
Tony did an outstanding job. Thanks for a great experience
Greg C- Rating:
- 5.0
Customer did not leave a comment.
Robert I- Rating:
- 5.0
Customer did not leave a comment.
Benson B- Rating:
- 5.0
No improvement suggestions. It went great. The staff are friendly and helpful.
Laurie K- Rating:
- 3.0
Need signs so people dropping off U-Hauls don’t wait in line behind people renting U-Hauls.
anita c- Rating:
- 5.0
Customer did not leave a comment.
Berry C- Rating:
- 5.0
Customer did not leave a comment.
Dan B- Rating:
- 5.0
Customer did not leave a comment.
Beth E- Rating:
- 5.0
Helpful staff
BLAKE S- Rating:
- 5.0
Customer did not leave a comment.
Jacqueline W- Rating:
- 5.0
Outstanding staff.
EARLENE L- Rating:
- 5.0
Very friendly
Kimberly C- Rating:
- 1.0
Have the uhaul that was reserved there
Alline K- Rating:
- 5.0
Customer did not leave a comment.
JULIA C- Rating:
- 5.0
Quick and easy
Jimmon H- Rating:
- 1.0
They didn’t have the truck size I made reservations for and they charged me a extra day when I called and told them it will be Sunday morning bringing it in and they didn’t note it so I got charged a extra 100$ for it
Laronda P- Rating:
- 2.0
Customer did not leave a comment.
Sherika J- Rating:
- 4.0
They were super busy and I had to wait 30 minutes past my appointment time for my car to be started. However the girls that were there were doing an amazing job and the manager even apologized to me for how long my installation took.
Carrie B- Rating:
- 5.0
I will tell the next customer
Tiana G- Rating:
- 4.0
Parking for POVS
Scotty B- Rating:
- 5.0
Customer did not leave a comment.
mae b- Rating:
- 1.0
I was over charged for gas and I don’t like that. 31.00 That is so sad and I did not go far so I know gas was not used and I put 10.00 bucks in as well 41.00 should not have been charged!!!
Ebony E- Rating:
- 1.0
Everything was great except the staff. I recommend getting new employees for this location because the ones there are very unprofessional.
Crystal T- Rating:
- 5.0
Customer did not leave a comment.
Brian S- Rating:
- 4.0
Customer did not leave a comment.
John M- Rating:
- 5.0
Customer did not leave a comment.
Takeyah K | Overall Experience- Rating:
- 5.0
The best is Tuscaloosa!!
Tom Q- Rating:
- 4.0
Customer did not leave a comment.
Bennett C- Rating:
- 5.0
Customer did not leave a comment.
Tommy W- Rating:
- 5.0
Customer did not leave a comment.
gloria s | Overall Experience- Rating:
- 1.0
U-Haul windshield was dirty. The gas tank was on 40 mi to empty.
Jon M- Rating:
- 5.0
Customer did not leave a comment.
Mark M- Rating:
- 5.0
Customer did not leave a comment.
Richard H- Rating:
- 5.0
Customer did not leave a comment.
Labrodrick B- Rating:
- 3.0
First off I scheduled an appointment my wife took off work and took her vehicle to U-Haul location in Tuscaloosa. Upon arrival they asked her if she had appointment and she said yes I’m here for an installation. The lady looked at her like she was crazy and said I’m sorry do what and my wife says yes we have an appointment, the lady told her that she was sorry that she sees our appointment in the computer but there were no installation supposed to be scheduled on a Thursday and if there was no one there whatsoever, they could do the installation so we had to take it back up there Saturday morning after picking up my vehicle and driving it home. All of the lights on my dash came on I have a 2022 Honda pilot the back up sensors Lights on the dash are saying malfunction and the lane departure is saying malfunction overall turbo experience still trying to get U-Haul to look at it and make sure that nothing is messed up on the wiring
Jacob P- Rating:
- 5.0
Customer did not leave a comment.
Jennifer S- Rating:
- 5.0
Customer did not leave a comment.
Don A- Rating:
- 5.0
Your service and employees were awesome!!!!
LISA K- Rating:
- 5.0
Customer did not leave a comment.
angela c- Rating:
- 5.0
Customer did not leave a comment.
Jean K- Rating:
- 5.0
Good service. Continue to hire staff such as the ladies who assisted me.
kandice c- Rating:
- 4.0
Customer did not leave a comment.
DARRELL A- Rating:
- 5.0
Customer did not leave a comment.
Keosha T- Rating:
- 1.0
Customer did not leave a comment.
Juanita H- Rating:
- 5.0
This was a great experience. I have a son with autism. The care that was shown to assist me during the return of the truck was exceptional. Victoria is a great asset to your company. Thank you very much
tony p- Rating:
- 4.0
Customer did not leave a comment.
bette a- Rating:
- 5.0
Customer did not leave a comment.
Darineya D- Rating:
- 5.0
Customer did not leave a comment.
Anthony C- Rating:
- 4.0
Was suppose to go Moundville location. APPARENTLY, They don’t take uhals anymore!
LEONDRA M- Rating:
- 5.0
Customer did not leave a comment.
Shalesta K- Rating:
- 5.0
Customer did not leave a comment.
Charles M- Rating:
- 3.0
Customer did not leave a comment.
Tabitha C- Rating:
- 5.0
Great customer service
Sherekia C- Rating:
- 5.0
Customer did not leave a comment.
Tony J- Rating:
- 5.0
Customer did not leave a comment.
Kelsey T- Rating:
- 4.0
Customer did not leave a comment.
Kyle M | Overall Experience- Rating:
- 3.0
Units are to small
RICHARD M | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Nichole L | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
CYNTHIA R | First Impressions- Rating:
- 5.0
Assistant manager was very helpful and pleasant to deal with.
CURTIS C | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Bobby J | Overall Experience- Rating:
- 1.0
This place has the worst customer service and tbh, who moved me out my storage without my knowledge? Yes I am late but it's not the first time, I pay the late fee and keep it moving. When did the policy change because I didn't get the memo 🤔?
Cynthia R | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Alasha J | Overall Experience- Rating:
- 4.0
It was great
Jermaine S | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Misty C | First Impressions- Rating:
- 5.0
Thank you for your service! Great experience!
DR. K | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jayla P | Overall Experience- Rating:
- 1.0
Customer did not leave a comment.
Lameisha F | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
VICTORIA M | First Impressions- Rating:
- 5.0
The service was great, The guy Sincere was awesome and so was the young lady at 10a.m and the young lady at 6pm the whole staff was patient and wonderful everything was in order
Cynthia B | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Demetric A | Overall Experience- Rating:
- 5.0
Charles was very kind and helpful. He deserves a raise.
June D | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Priscilla J | Overall Experience- Rating:
- 5.0
I will definitely continue to use U-Haul for my moving needs.
DOMINIC G | First Impressions- Rating:
- 2.0
Customer did not leave a comment.
Sheila J | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Marguerite S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
brittany h | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Lawrence H | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
flora m | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Stanton N | Overall Experience- Rating:
- 2.0
Customer did not leave a comment.
Yasmine H | Overall Experience- Rating:
- 5.0
Robin was the absolutely best in Tuscaloosa. She left no stone unturned. She was committed to help all her customers. I can’t say enough good things about her. After the First Gentlemen who opened was mean and curt with the customers, Robin was a breath of fresh air. We came in on July 26th 2023 at 7 AM. Although we had a reservation, the gentlemen told us he didn’t have a truck or a storage unit. He didn’t even look for it. He sent us away. Robin found it and got us squared away with a smile. We will come back! Two students at UA do we would’ve been lost without her. Thanks again!!
Angela P | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Craig H | Overall Experience- Rating:
- 5.0
Making a reservation online was easy. All I needed to do once I got there was use the keypad for access. The process was very convenient.
Laura J | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Latosha R | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Ethan S | Overall Experience- Rating:
- 2.0
I had a nightmare of a time trying to rent a storage unit, I had issues accessing my unit during normal business hours due to gates being closed. Every time I needed an employee for assistance, I had to wait 10+ minutes. The parking lot is terrible and inaccessible. The manager was incredibly rude the two times I interacted with him, including one time where I was trying to solve an ADA issue. The only reason this gets two stars is because the non-manager employee were kind and generally helpful.
ADDIE O | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Angela H | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
LEMONTA T | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Brian L | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
DESTINY H | First Impressions- Rating:
- 2.0
Customer did not leave a comment.
Lameisha F | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Vincent G | Overall Experience- Rating:
- 4.0
Staff was very helpful. Only issue was our reservation said we had a first floor storage unit. When we arrived, all that was available was second floor. And stairs to second floor units are portable stairs. Not ideal with bed and mattress.
KATE B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Bryttany H | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Danielle C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Shaddaia W | Overall Experience- Rating:
- 5.0
Robin, Corey and Ken are the best!
Bernard B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Bria M | Overall Experience- Rating:
- 5.0
Perfect for parents of students of U of A.
Claire A | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Tuscaloosa H | Overall Experience- Rating:
- 1.0
To exspensive and no help available for handicapped persons
john d | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Kyle M | First Impressions- Rating:
- 4.0
Initial contact was excellent. Check in could have been better. Overall the service was above average. I would recommend to others.
jacqueline k | Overall Experience- Rating:
- 1.0
Reserved a climate controlled unit online days prior to the move. Arrived that next morning early at the facility, I was also renting a 16’ truck and needed a unit to store items and I only had one day to do it in. The facility representative told me that I could not get or be assigned a unit until I had items ready to put in the unit. This didn’t make any sense to me but I just let it go and completed the rental got the keys and went outside. She had given me the wrong size truck keys were to the largest truck on the lot instead of a 12’. Went back in to argue that, which was another waste of time and a big deal getting her to understand that. Finally left the building over an hour behind schedule. Went back to the store with the first load and was given a unit with a lock already on it. Went back to desk and was given another unit with a lock on it. Went back and was given a unit outside that was 1/2 the size I reserved. Went back and they told me that all other units were already rented and that I should have reserved it that morning because they had just rented the last 2 they had available. After searching and searching they gave me a unit outside that was much smaller than I reserved and not climate controlled and not in the promotion and rent was much higher than I had reserved. Was supposed to also get a free lock which they would not honor because it was no longer a online Reservation. Barely got her things out on time and then had to unload in the dark trying to fit her things into the much smaller space. Rude employees and management. Never again! Now they are not refunding my rental fees after closing out and emptying the unit. Absolutely the worst and I have used many storage facilities-NEVER AGAIN!!!!
SONYA C | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Mekka W | First Impressions- Rating:
- 3.0
I was probably going there at the wrong times. Always had a 15-20 minutes wait and felt like my business was a bother. The mgr overheard the interaction with me and the customer service team member and stopped what he was doing to assist me. He was very helpful At this point, I was so upset that I decided to move out sooner. Afterwards, I reflected and could see that I could have been a little more patient and that they were short staff even with two CS working the front desks.
LaTrenda H | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
HENRY W | First Impressions- Rating:
- 5.0
Ken is Great!
Bernard B | First Impressions- Rating:
- 5.0
No comments
ALFRED C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
MANDI B | Overall Experience- Rating:
- 1.0
I was not told that my unit would only be accessible via ladder, and my lock (which I was told would be in my unit) was not there, and the staff were rude to me when I showed them the information that said my unit should have a lock included.
Danielle C | Online Move In- Rating:
- 5.0
I love U-Haul. The company has been very helpful over the years and always friendly, and very professional.
Juliette N | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
CAMERON C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Betty H | Overall Experience- Rating:
- 3.0
Lighting poor. Hard to access. Wait times for staff assistance too long.
Randall t | Online Move In- Rating:
- 3.0
The upper 1st floor idea is terrible. It should be clear with pictures what it entails.
Jonathan H | Overall Experience- Rating:
- 2.0
The main problem with this facility is that inside storage units are too small and access is very inconvenient. My email gave me a price of $74 and the receipt I was given said $119. The renewal notice also said $119. I did add insurance, but it was certainly not $43 per month. The size of these units is barely worth $74. They are certainly not worth $119. The halls are too narrow, so you can't get some furniture into the unit. Access to the unit in one way in/one way out. If someone else is loading/unloading, you can't get anything in/out except a few boxes and small items while front door is blocked. To make that more inconvenient, if you are parked at the front door with a trailer or U-haul, you are blocking or being blocked by the U-haul drop off area. Perhaps the purpose of these inside units is boxes and small items only, but that should have been made clear on the website when the unit was offered. Thankfully this unit was free with the rental of a truck. I would not have paid for this unit, which is why I moved out before the next months fee was due.
Darrell T | Overall Experience- Rating:
- 5.0
The staff were very friendly and helpful. The staff was professional throughout my entire stay.
susie w | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
LaiQuita M | Overall Experience- Rating:
- 5.0
Everything was easy and staff was great.
Courthney H | Overall Experience- Rating:
- 5.0
Great employees and great service 😊
Charlene H | Overall Experience- Rating:
- 5.0
Staff was always friendly and helpful!
Latosha R | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Samaria H | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Shanteria B | Overall Experience- Rating:
- 5.0
The staff were great and I was able to get a storage unit and a truck at the last minute. Thank you Uhaul!
latresea c | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
latresea c | First Impressions- Rating:
- 4.0
The entire staff was friendly and very helpful…
Charlene H | First Impressions- Rating:
- 3.0
I purchased 3 units at that location. I'm not going to leave any comments because if I do comment it's not going to be nice comments! The only thing that I will say is that you need more employees!
chasadie b | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
TYANA L | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Katrina K | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
tiffany t | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Amanda H | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
George C | Overall Experience- Rating:
- 1.0
The general manager is extremely rude an didn’t go above or beyond helping , but one of his employees were so kuddos to him
andrea s | First Impressions- Rating:
- 5.0
Will be back
KIMBERLY W | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Lykenderick B | Overall Experience- Rating:
- 5.0
Everyone that worked with me made the experience absolutely wonderful. The customer service over the phone was exceptional. I am overall pleased.
TORMISHYO M | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
leigh f | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Larry L | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Haley A | Overall Experience- Rating:
- 1.0
Couldn’t get to staff. I realize they were overwhelmed, but I was charged for an extra month, because we couldn’t get someone at the counter to tell them we vacated the unit. We spoke to someone on site, and they said they would take care of it, but we were still charged. Realized we could cancel online and cancelled the unit. It really didn’t seem like staff were prepared for the business that they had.
Robert H | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
anita j | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Lakaya J | First Impressions- Rating:
- 4.0
Storage units need to be more presentable..
LaiQuita M | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Ronald M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
marrey c | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Tabitha T | Overall Experience- Rating:
- 1.0
I could only reach a call center was never able to get the actual location on the phone. I was supposed to receive a call to schedule drop off and never did. Had to drive to actual location and when I arrived they said they had no boxes available. The lady there resolves the issue for me. However, there was no connectivity between the general call centers and the actual location.
deleen m | First Impressions- Rating:
- 4.0
The upper units are the main drawback. I didn’t realize I was getting one when I booked online. Will be careful not to do that in the future.
ANDREW O | First Impressions- Rating:
- 1.0
Storage closed before access hours were up. Inconvenience with the second floor storage. Entirely too complicated. Canceled before rental agreement was over. Staff was pretty helpful though.
Jeremy B | Overall Experience- Rating:
- 4.0
Easy location, but didn't care for my rental space on top of another locker
charles r | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Tabitha T | First Impressions- Rating:
- 3.0
I would recommend based on convenience with caveats. The storage hours are until 10pm but you can never get in through the front gate until 10pm which is exactly where our unit was. Incredibly inconvenient to have to go and use the side door opposite end of the facility for anything after 7pm. We asked if there was a pest problem when we moved in and told no, but the dead belly up cockroaches everywhere was a little concerning. If I had any other choice for storage I would not have been there. I appreciate that they were dead, but for the number of people there, one should be able to find the time to sweep or vacuum them daily. People are nice and helpful but the overall facility is in desperate need of a good cleaning and overhaul
JOYCE M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
milton s | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Michael L | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Latonia N | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
LOUISAE M | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
mike a | Overall Experience- Rating:
- 5.0
Mr Tony made the experience by his Awesome customer service and friendliness. He went above and beyond to make sure I was familiar with the process of entering my storage unit during and after office hours. I would recommend this company to family and friends due to the wonderful experience I had. Thanks Mr Tony
JACQUELINE W | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Kenya D | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
PERRON S | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
jiavonta s | Overall Experience- Rating:
- 3.0
No assistance when requested to change storage unit.
TANESHA C | First Impressions- Rating:
- 3.0
I was really aggravated that I had to pay an additional fee to access the storage after outside of office hours although throughout the facility it was posted access hours of 5a-10p. This definitely needs to be updated because it's inconsistent and feels like an underhanded way to just get additional money from renters who may need to access storage before or after standard business hours.
Laquinnya H | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
jiavonta s | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
EBONY E | First Impressions- Rating:
- 5.0
I give a excellent rate for the employee because he was careful, helpful and generous.
Carrie G | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Alex M | Overall Experience- Rating:
- 5.0
A 5* facility...
Elgin H | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Juliette N | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
BLONDELLE C | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
SHAE B | First Impressions- Rating:
- 5.0
Very helpful staff. Helped get trailer and my car in a good position to load from storage unit.
Christopher Z | Overall Experience- Rating:
- 1.0
From beginning to end worst experience I have ever had. If the first month had not been free and I had been able to find something elsewhere I would have been done!! Rented a truck online with mobile check in that did not work. A representative who lied about procedures, costing me valuable time, so much so that I almost had to extend my truck rental, wrong size unit reserved, then unavailable unit reserved, then wrong size unit reserved again and then finally the found a unit that I had to make work. Rushed to throw everything in the unit, so I did not have time to replace the 4 gallons of gas used to then be charged $5/per gallon. When the current price is $2.88/per gallon. On and then my reserved unit went from $89.99 climate controlled to $109.00 not climate controlled. I’m done. Enjoy the money you have already received because there will not be any more coming from me.
SONYA C | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Joya P | Online Move In- Rating:
- 5.0
Thank u too the the staff I appreciate u guys
Stephanie J | First Impressions- Rating:
- 5.0
Monique was so helpful at the skyline Tuscaloosa location!.
Danielle A | First Impressions- Rating:
- 5.0
Very good experience
Judy H | First Impressions- Rating:
- 5.0
The staff was very friendly and professional. I would def recommend this facility to others.
JEFFERY S | Overall Experience- Rating:
- 5.0
No comments. The staff's knowledge, skills and abilities say it all. Great service.
Marrilynn L | First Impressions- Rating:
- 5.0
It was just to small for my needs
sharon M | Overall Experience- Rating:
- 1.0
Customer service was horrible I waited for someone to help me for 10 min she was outside washing her car the manager is always off campus and unable to be reached this was not just one time but several all customer service had no energy not even the asst manager needs better customer service for sure
Towana F | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
William L | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
MARCELL K | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
ESTELA S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
LUIS C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Casey D | Overall Experience- Rating:
- 1.0
This comment is not directed towards the local staff and facilities. When they tell you online that you're getting a free months storage it sounds great. I drove 14 hrs and 706 miles only to find out i had an above ground unit accessible only by rolling stairs. How do you carry dressers and other large items up rolling stairs. Other than this (which i heard others complaining about also) everything was om.
Johnny B | Overall Experience- Rating:
- 5.0
Friendly staff- very nice people.
Kyle G | Overall Experience- Rating:
- 1.0
Customer did not leave a comment.
Dylan B | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
MICHAEL V | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
emma l | Overall Experience- Rating:
- 2.0
This was the worst experience i’ve had with a storage unit. I was out of more than 500 dollars because your staff did not move me in properly. I contacted the store and customer service and no one seemed to want to help me get this issue resolved. Very disappointed
Jazmine H | Overall Experience- Rating:
- 2.0
Hello, We have used your facility for the past three years and have been happy up until this year. My son moved in after office hours and found a full bedroom set in his storage unit. The bedroom set is still in the unit and hopefully it will be inspected prior to someone else moving in, as it took away much of the storage space available to my son. He was leaving to return home early the next day, so he wasn't able to contact anyone prior to moving his things in to have the situation remedied. He also discovered a very large dead rodent dangling from the wire mesh on top of his unit. We have also always been given the first month (May) of storage rental for free, as my son is a college student. I contacted your establishment several times requesting reimbursement for the first month and was denied. I'm not sure why so much has changed over the past couple of years, but we certainly were not happy with our most recent experience.
tracy W | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Frank W | Overall Experience- Rating:
- 5.0
What’s not to like? As Yogi Berra once said, “nobody goes there any more; it’s too crowded.” Seriously, the only problem with this place is its popularity. The staff are helpful and friendly. It’s clean. Easily accessible. The automatic lighting always works. I set up the storage space rental on line in just a fee minutes at the end of my daughter’s freshman year at Bama. She moved her stuff in. The 24-hour access always worked. When it came time to move her stuff out, there were adequate carts and access. All her belongings were clean and intact. No signs of insect or rodent activity. All good. We’ll be back!
Greg H | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jessica F | Overall Experience- Rating:
- 5.0
Thanks for everything, Mr. Tony Hall! Somebody give this man and the staff a raise, bonus, promotion, vacation and a winning lottery ticket.
Robin P | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
virgina b | Overall Experience- Rating:
- 4.0
The services provided were everything I had hoped for; I would not recommend to a friend purely because of a lack of professionalism.
Nathan Y | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Victor J | Overall Experience- Rating:
- 5.0
Like the courtesy 1 month free storage with rental truck ! Mr.Toney & Ken Skyland - Tuscaloosa are a wonderful team ! They really take good care of their customers. Both are so cool , calm in such stressful events of moving & storing . Thank you .
ELAINE B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
JESSICA C | Overall Experience- Rating:
- 4.0
The lighting in the unit itself was not great.
Ronald M | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Michael L | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Christine C | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
MICHAEL V | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Bethanie S | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Lisa A | Overall Experience- Rating:
- 1.0
This storage unit was supposed to be climate controlled but this was not the case as there was obviously some kind of leak (because there wasn’t a proper ceiling above the unit) causing water damage and mold to form on all of my furniture within the short time I had it stored here. The storage facility had to know about this because all the wood around my unit was also ruined, but they never notified me of such and I only found out as I was moving out. There was also a rat problem in the facility and I was again not informed of this; the staff’s response was to drop a rat trap into the unit from above (since there’s not a ceiling) which cracked a piece of my furniture. There were rat droppings throughout the unit. Because of the poor conditions of the unit/facility, I had to throw out everything since it was ruined- such a waste of money. Moreover, I could never reach the facility on the phone. Lastly, the majority of the storage units are off the ground level and can only be accessed by a set of wheeling stairs- such a hassle to move stuff in/out of. I can not stress enough not to get a storage unit here- horrible experience
morgan r | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Cassandra T | Overall Experience- Rating:
- 1.0
Customer service was terrible. An employee literally looked at me and said “what do you want” while waiting in line. The lack of professionalism was laughable. The facility and units are the perfect example of false advertising. The location itself was disgusting. No lock was included in my unit as it should have been. A two story storage facility, more like bunk bed storage units. I was also told mine would be ground level, it’s in the air. I will never do business with uhaul again after my belongings temporary stay here.
Abigail T | Online Move In- Rating:
- 1.0
Storage room ceiling was way too low, unlike any facility that I have ever used. No ventilation. No lighting. I hated it.
Carolyn W | Overall Experience- Rating:
- 5.0
Mr. Tony and the other associates were very friendly and helpful!
Jaslon J | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Junera S | Overall Experience- Rating:
- 2.0
Customer did not leave a comment.
Alondria A | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
khalilah b | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Kim V | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
MELISSA E | Overall Experience- Rating:
- 2.0
Customer did not leave a comment.
THEDRICK W | Overall Experience- Rating:
- 1.0
Horrible experience. Please have someone do a review on the general manager. Already filed main complaint
Mark W | Online Move In- Rating:
- 1.0
said that they had more reservations than units, although i reserved it over a month ago, had to keep insisting for them to actually give me a unit because it was too late to go somewhere else. code and card did not work or let me into the facility, the assigned unit had other people’s belongings and two locks on it. they had to assign me a new unit which took forever. staff not helpful. very disorganized, will not be using this service ever again.
Cynthia H | First Impressions- Rating:
- 4.0
The customer service I received from Raven Grant was awesome, she is definitely a valued employee. She was knowledgeable, quick and friendly.
Shinyra D | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Donna L | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Cassandra L | Overall Experience- Rating:
- 4.0
The staff was very helpful
Dominique B | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Reshonda F | Overall Experience- Rating:
- 1.0
The entire time we had the unit, the door was severely damaged that we needed a pry bar to open it. We were promise the door would be replaced but never was. I asked for a discount rate on the unit but my request never was acted on. So with that said my experience was a disaster. I hope these comments are reviewed and acted on by your district managers.
Daryl K | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Kevin I | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jennifer C | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Keontra J | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Kevin I | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Donna C | Overall Experience- Rating:
- 4.0
Employees were helpful when I needed them to be, but they weren’t overbearing, either, which was nice. I wish that they would’ve kept the loading dock clear though, it was a little crowded.
Hartley H | First Impressions- Rating:
- 5.0
My belongings were brought there for almost four years and my things looked the same as when I first put them in the storage facility
Shekenna M | Overall Experience- Rating:
- 1.0
Customer did not leave a comment.
ashley h | Overall Experience- Rating:
- 1.0
Customer did not leave a comment.
dezmund g | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Keith S | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Chris K | Overall Experience- Rating:
- 4.0
My only complaint is that we were charged when it was supposed to be free for a month. After I brought this to the staffs attention it was reimbursed. However, we were locked out of our unit for nonpayment. The problem was corrected by the manager. This complaint is being posted so you know if you have a problem just talk to the staff. They are great!
Kerri B | First Impressions- Rating:
- 3.0
Usually only one person working the counter. 5 to 8 people in line making for 30 minute wait times. This has been the case the 3 times that I was there.
Richard K | Overall Experience- Rating:
- 5.0
The manager is an awesome guy.
JESSIE p | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Mark S | Overall Experience- Rating:
- 4.0
The office staff is overwhelmed and it shows in their customer service. Maybe more help during peak times such as move in and move out from the University of Alabama, for at least SEVERAL weeks
Susan M | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Jacob W | Overall Experience- Rating:
- 2.0
Purchased unit had someone else’s lock on it and alternate unit had to be found at the last minute that was not a floor unit. Staff too busy to help. No return call from manager.
thomas r | Overall Experience- Rating:
- 2.0
Customer did not leave a comment.
Allison B | Overall Experience- Rating:
- 1.0
I am deeply disappointed and appalled by the treatment and lack of customer service by your staff at the Skyland location. The employee was snippy and very short with me throughout my checkin process and was extremely bothered that she had to show me and my son how to get to the available units so we could see which unit to rent. We had to trample through a repair garage with tools, boxes, fans and crap all over as well as a car the repair guy was working on. It wasn’t until the very end of the process, when I was paying for the unit, I had asked for her name, which she hesitated in answering that she decided to be nice. I am in the customer service business and I would never treat a customer the way she treated me and this transaction. She does not represent UHAUL company well and in my opinion she shouldn’t be working in customer service.
Kristy M | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Vicky D | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Seretha J | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Lloyd L | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Sequoria L | Overall Experience- Rating:
- 1.0
Calling in to make reservations sucks none of the information they give over the phone is correct it's best to go in to the location personally and handle your business
Anthony S | First Impressions- Rating:
- 3.0
Cashiers were always kind of rude. The assistant manager has no empathy and understanding to help people or to correct his mistakes. Assistant manager talks about customers and their accounts out in the open to other workers and customers, which should be a violation. Your account has rare privacy
Keila A | Overall Experience- Rating:
- 5.0
Very happy with your service :)
elizabeth n | Overall Experience- Rating:
- 5.0
I could not be any more pleased to have found a temperature controlled facility that was reasonably priced to store my 2 student’s possessions. Thank you so much! I will be a repeat customer each summer until our time in Tuscaloosa is over.
Julie C | First Impressions- Rating:
- 5.0
Good advice from employee about local schools. Everyone was very kind.
Marilyn S | First Impressions- Rating:
- 3.0
It’s a great facility
Chalise W | Overall Experience- Rating:
- 5.0
Everything went very smoothly, both at the pick-up location and return location. Staff was helpful and friendly.
DEBRA C | First Impressions- Rating:
- 5.0
Thank you.
KEVIN B | Overall Experience- Rating:
- 2.0
Information given to us on the initial call was not accurate, could never get anyone local to answer the phone, gates given over the phone were not correct, staff rude and argued with customers, awful
Wendy T | Overall Experience- Rating:
- 5.0
My grandson used this facility before moving into his apartment at Alabama. It worked out well for him.
janeen M | Overall Experience- Rating:
- 1.0
Terrible facility and staff
Hunter P | Overall Experience- Rating:
- 4.0
worked out great may be back next summer
John S | Overall Experience- Rating:
- 4.0
Rented a trailer and used the storage facility. We’ll be back again next summer!
Debbi J | Overall Experience- Rating:
- 4.0
It was great
Erin S | Overall Experience- Rating:
- 4.0
Very clean and staff answered all my questions. Would definitely use again.
cindy p | Overall Experience- Rating:
- 4.0
An elevator, for second floor storage access, would get you an Excellent (5 star) rating!
Belicia K | Overall Experience- Rating:
- 4.0
.
Jennifer R | Overall Experience- Rating:
- 5.0
Great summer storage for college student. Easy to deal with.
Robert B | Overall Experience- Rating:
- 5.0
I have not had to worry about my belongings in storage. I appreciate it and the care given. Thank You so much.
GARY W | Overall Experience- Rating:
- 5.0
N/A
Cheryl W | Overall Experience- Rating:
- 5.0
Fantastic Job!
Lasharon P | Overall Experience- Rating:
- 3.0
Mensa did a great job! There were too many reservations & not enough units. I reluctantly took a more expensive unit. He took time to show me around and gave me 1 month free for my time and trouble.
Mitch S | First Impressions- Rating:
- 4.0
It was unclear that the second story unit required steps vs a lift of some sort. All worked out, but it would be helpful to know about the stairs in advance.
Jennifer R | First Impressions- Rating:
- 5.0
Great staff, easy to work with.
dave c | Overall Experience- Rating:
- 5.0
Busy place on a Sunday afternoon but the gentleman helping us was great.
dave c | First Impressions- Rating:
- 3.0
Our issue was that we reserved a large unit 6 months ahead of time, and arrived and our large unit was sold to someone else. The point of a reservation is to hold what you asked for!
dawn w | Overall Experience- Rating:
- 5.0
EXCELLENT FRIENDLY STAFF EASY TRANSACTIONS
John M | First Impressions- Rating:
- 5.0
Good
RICHARD M | Overall Experience- Rating:
- 5.0
Good
RICHARD M | First Impressions- Rating:
- 5.0
Love the staff here always helpful
DAvid K | Overall Experience- Rating:
- 5.0
Good
RICHARD M | First Impressions- Rating:
- 5.0
The guy I work with was extremely nice and explain everything to me. Very professional. Will recommend
JEMECHIA S | First Impressions- Rating:
- 5.0
Tony has great customer Service.
Cecelia B | First Impressions- Rating:
- 5.0
Flexible and easy to work with.
Dustin H | Overall Experience- Rating:
- 1.0
worst ever, danger/unsafe.upper/lower lockers r deplorable, light poor/inadequate.4x when moving storage in/out, lights cutofff when descend/ascend ladder,dangerous/highly liable).will not recommend
Eric C | Overall Experience- Rating:
- 5.0
Great friendly and knowledgeable staff to work with. The customer service exceeded my expectation.
Melanie S | First Impressions- Rating:
- 5.0
I Truly Thank you all at Uhaul for giving me the opportunity to be apart of The Uhaul Family.. I Love You Guys So Much.. Happy New Year..😘😍
Lametrius G | Overall Experience- Rating:
- 1.0
I placed my reservation at the end of August for a December 15th rental. upon arrival, we waited 30 minutes in line and the size we rented was no longer available even though I reserved months ahead!!
dawn w | Reservation- Rating:
- 4.0
Facilities need to be upgraded...may safety issues
Eric C | First Impressions- Rating:
- 2.0
I don’t have an storage I never moved in I only rented an truck I’ve had major problems with I haul this very last time this time I couldn’t believe the ugliness I’ve received after many times I used
Elinda M | Reservation- Rating:
- 5.0
It is a great place and I would use it again thank you guys for your generosity and courtesy.
Tara P | Overall Experience- Rating:
- 5.0
The young men who helped me were very nice and courteous. I would recommend your business to my family,friends and neighbors.
Deborah F | Reservation- Rating:
- 4.0
Sometimes a little difficult to get answers about the U-Boxes, but Tony and Michael were very helpful, and had great attitudes, even dealing with some schedule changes I asked if they could make.
Bill H | Overall Experience- Rating:
- 4.0
Overall experience was very good. Sometimes it was slow getting answers to my questions, but Michael and Tony were very helpful, had great attitudes while dealing with some changes I had to make.
Bill H | Overall Experience- Rating:
- 4.0
My only concern was the fact that I found a hornet in my locker one day. Other than that, great place!
William S | Overall Experience- Rating:
- 3.0
Everyone have the best disposal to help, the only thing that I don't liked wat that I have to pay a extra month for only one day extra because there don't have truck available when I went
gustavo r | Overall Experience- Rating:
- 4.0
Overall positive, except: 1) the staff doesn't answer the phone timely and 2) the parking lot is crowded with trucks & trailers -- makes it hard to get to the loading dock. I would rent there again.
JANET M | Overall Experience- Rating:
- 5.0
Very nice and easy to use place for summer storage!
Marie P | Overall Experience- Rating:
- 5.0
Everything was great, even with college move in week everyone was very pleasant and patient.
Debbie G | Overall Experience- Rating:
- 5.0
convenient and excellent customer service
mykaela w | Overall Experience- Rating:
- 5.0
The employees were so helpful and calm despite how busy it was on “college apartment move out weekend.”
sharon r | Overall Experience- Rating:
- 5.0
Mensah went above and beyond the customers service. Store was very busy when we arrived and wad able to provide us with our storage containers later that evening. Thank you Mensah.
KEVIN L | Overall Experience- Rating:
- 2.0
Rented a storage unit on line and at move in the size I reserved was not available. Was told a larger unit was available but at a higher cost. At check out the service was slow (30 minute wait)
Michael W | Overall Experience- Rating:
- 4.0
thanks for your help - easy to work with - nice staff - thanks
Taylor G | Overall Experience- Rating:
- 5.0
We had a fabulous experience at this location. The staff was incredibly helpful and also very friendly ... customer service oriented. Very convenient for out-of-town families with students.
denise d | Overall Experience- Rating:
- 5.0
Every one of your staff members that I dealt with was very helpful and friendly. Excellent service!!!! Thanks!
John B | Overall Experience- Rating:
- 5.0
Everyone was so nice and very helpful
Brendan K | Overall Experience- Rating:
- 5.0
.
Cindy G | Overall Experience- Rating:
- 4.0
Highly recommend
Jana R | Overall Experience- Rating:
- 5.0
Very useful for our moving needs!
KEVIN M | Overall Experience- Rating:
- 5.0
Access was ok
judith t | Overall Experience- Rating:
- 1.0
It was not clear online that my storage unit was upstairs with a portable metal staircase. We had large furniture so it did not work. Also, they lost my reservation for a 16x20 and offered me 2 8x8.
tONY M | Overall Experience- Rating:
- 1.0
Storage unit was on a second level that could only be accessed by a rolling ladder. It took 2 more trips back to the location to get my refund. Understaffed, and wasted a couple hours of my day.
Sabrina Y | Overall Experience- Rating:
- 2.0
Rat 🐀 infested
Levia S | Overall Experience- Rating:
- 5.0
Great service the employees were helpful and friendly
Jasmine B | Overall ExperienceAdditional Services at this Location
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