Customer Reviews for U-Haul Storage at Sandy Blvd

5,241 reviews

7345 NE Sandy Blvd   Portland, OR 97213
(Street parking available, @ 74th)

(503) 288-5735

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(503) 288-5735

7345 NE Sandy Blvd
Portland, OR 97213
(Street parking available, @ 74th)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

kyle Smith 
Rating:
5.0

Customer did not leave a comment.

Jennifer Serio  |  Overall Experience 
Rating:
3.0

I didn't want to return it to the same location but I did so I wasn't charged a fee. There was barely a quarter tank of gas. The app was so glitchy that it took a very long time to go through the return process.

Lynnell Rush 
Rating:
5.0

Excellent service by very good people

Randy Rowe 
Rating:
1.0

I was given no return instructions upon renting the van, the van was fit holy and had a lot of damage, my reservation was wrong for return and I didn’t have a positive return experience at all.

Sarah Lawrence-Welch 
Rating:
2.0

The gas gets siphoned out of every truck every night. Put up a tall fence and get some damned dogs or a guard I’m there. Now they want to charge an extra $35 that is refundable if you leave it with 1/4 tank which is about $35. So you’re charging your customers for the loss. Nice.

George ramos 
Rating:
5.0

The employee working at this location was very helpful and knowledgeable. Based on our experience with Joaquin, I would definitely recommend this location.

Jeremy Lewis 
Rating:
5.0

Can’t think of anything

ed kluss 
Rating:
5.0

This was the best experience I’ve had at Uhaul and I’ve used you guys a lot for all my moves. The guy at the front desk who helped me was super helpful, kind, and effecient. Everytime I went there last week he was working by himself or with one other person cleaning trucks but he was rockin it. Truck was clean, ran okay. The parking lot was full out to the sidewalk when I dropped off the 20’ foot truck around 6:30pm so I had to drive around and find a spot but it worked out.

JAMIE LEINBACH 
Rating:
5.0

Customer did not leave a comment.

Jonathan Newtas 
Rating:
5.0

Customer did not leave a comment.

Stefano Viggiano 
Rating:
1.0

Almost ran out of as just getting to my house 3 miles away, But it didn't start there and the ending solidified this is the worst U-Haul in Oregon, or perhaps, the entire country. Made my reservation 2 weeks ago for a different store. U-Haul changed my reservation to this location 3 hours before pickup. Arrived (10 minutes before my scheduled time) and NO TRUCK. I had literally confirmed the vehicle after THEY changed me to this location and they have no truck. It is 10pm, I have been at a conference all day and they want me to drive an away to get a truck I reserved (they need to look up what that means because apparently they have no clue). So, get it rescheduled for the morning which means I will be late to my own speaking engagement at said conference which is really not good. Juaquin, who apparently is the only shining light at this place, was great, in and out in under 5 minutes. Truck had no gas but at least I now have a truck. Fast forward to this morning. Truck due at 8:30 am. I poull up at 8:15 and a parked uhaul isblocking the front entrance. Not wanting to go over the curb and havethem say I damaged the truck, I drove around to the exit and came in that way. I am greeted by Ms. Sunshine with "Why are you coming in the exit? Don't you see the arrows?" Yes, I do, but the entrance is blocked, To which she actually says "Are you Stupid? Just go over the curb". I bark back that maybe there should be a sign and I have a doctorate so I am pretty sure I am not dumb and she needs to stop talking to me like I am a stupid B*&%H. Her reply "Then stop being a stupid fu*%ing B*&$H" Excuse me? No, you did not. Say bye bye to your job little girl. And, U-Haul, say bye bye to my business. Never again. You used to be the industry standard now you are a joke.

Kristi McKinney 
Rating:
5.0

Customer did not leave a comment.

Chris Cosler 
Rating:
5.0

Customer did not leave a comment.

alex moser 
Rating:
4.0

Customer did not leave a comment.

Austin Howard 
Rating:
5.0

Customer did not leave a comment.

Vernon Barnett 
Rating:
5.0

Great location. Always a good experience.

Douglas Philips 
Rating:
4.0

Customer did not leave a comment.

George ramos 
Rating:
4.0

The 5x8 trailer I rented had mud and a couple of dead AA batteries stuck in the corners. The floor was pretty clean, but could have been better. I had to put down blankets on the floor to keep my stuff clean.

Wayne Seamans 
Rating:
5.0

Customer did not leave a comment.

Joe Breslin 
Rating:
5.0

Customer did not leave a comment.

Natasha Harrison 
Rating:
4.0

Customer did not leave a comment.

Mathew Hogan 
Rating:
2.0

Clean your vehicles. I also paid for the insurance. Someone broke the window and your trying to charge me for it.

CHAD BOND 
Rating:
4.0

Customer did not leave a comment.

KENNETH D HOPSON 
Rating:
3.0

It seemed a bit I'm organized. He was complaining about the amount of people at the shop.

Kesava Foisy 
Rating:
1.0

The two guys working there were very rude. Joaquin, the manager told me the job would take an hour and when I came back an hour and a half later he denied saying that and told me it would be done at the end of the day. Both men working there were rude and unprofessional and I will never use u- haul installation services again. Very disappointing experience.

Jan Epstein 
Rating:
5.0

Customer did not leave a comment.

susan schmitt 
Rating:
5.0

There was a lady's coat on the area under the section over the windshield. No idea how long it had been there.

david beebe 
Rating:
5.0

The staff was super friendly and efficient.

Colleen Stokes 
Rating:
5.0

It would be helpful to be told when picking up the vehicle to download the app in advance for the return. I was told just to scan the QR code but then had to download the app, while trying to return in the dark, after hours. It would be quicker and easier for someone to know that when they pick the vehicle up to rent.

Jessica Pernsteiner 
Rating:
4.0

Customer did not leave a comment.

Kenda Sullengeer 
Rating:
2.0

The uhaul was almost empty on gas and also smelled like cigarettes

Alia Rice 
Rating:
5.0

Customer did not leave a comment.

Kevin Bloom 
Rating:
4.0

Customer did not leave a comment.

Camille Sullivan 
Rating:
5.0

Customer did not leave a comment.

Joan Finholt 
Rating:
3.0

Customer did not leave a comment.

DAVID BARRETT 
Rating:
5.0

Thanks for accommodating me in NE Portland despite the hurdles you have to overcome with people trying to steal your gas.

Gregory Herns 
Rating:
5.0

Customer did not leave a comment.

Margaret Conley 
Rating:
3.0

Checking out the truck was quick and effi ient. Check in waa slow. The facility is very crqmped and diffucult to maneuver the car that is picking youbup.

mike koszalka 
Rating:
5.0

Customer did not leave a comment.

Jennifer Serio  |  First Impressions 
Rating:
4.0

The outside of the truck wasn’t washed.

jerry bell 
Rating:
5.0

Customer did not leave a comment.

Isaiah Marshburn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Isaiah Marshburn 
Rating:
5.0

The employee was very professional and helpful. Employee recognition for him

deanna mercer 
Rating:
5.0

Customer did not leave a comment.

Nadim Osseili 
Rating:
1.0

Gave me a truck with nearly 0 gas in it, did not have rented dollies in the back as stated so I had to get them from inside the store and take them out myself. Front door frequently didn’t close all the way, needed to slam it shut. On top of that they charged me for gas even though I returned it in the same near-empty state I received it, and they charged me $150 for “missing equipment” but didn’t state what was missing, all 3 dollies were in the back of the truck where they should be. We checked in the equipment with a person, not self check, so none of that should have been an issue I found out when they finally sent me the receipt the next day. The store won’t answer the phone and I haven’t heard back regarding the extra $160 they charged me for a rental I had for 3 hours.

Nichole Harding 
Rating:
4.0

Ignition key was an imperfect copy.

Mark Scherzinger 
Rating:
1.0

I returned the truck 3 hours early and handed the key to the guy at the counter, but I was charged a late fee anyways and asked to return the truck via voicemail the next morning. Subsequent phone calls about the feel were unapologetic and unhelpful.

Nathan Mills 
Rating:
5.0

I ended up with unusual circumstances and recieved wonderful accommodation that eased my stress. I would like to say, however, that U-haul needs to solve the night time fuel theft problem. Just letting it happen encourages more of the same and invites trespassing. There are solutions and I've implemented them quite successfully at my brother's business.

TYRONE TEAL 
Rating:
4.0

Customer did not leave a comment.

Michelle Webster 
Rating:
5.0

Customer did not leave a comment.

Angela Weiss 
Rating:
5.0

Good service and helfull

Vasile Birgauan 
Rating:
5.0

The staff is always great

JOSEPH GUTH 
Rating:
5.0

Customer did not leave a comment.

Karen Cobb 
Rating:
5.0

The truck floor was sticky and dirty

Joshua Justice 
Rating:
5.0

The gentleman who helped me was great. Super helpful with my first time trailer rental.

Kandi Frasier 
Rating:
1.0

Van had zero miles in gas left and I almost ran out before I got to a gas station. Entire cab smelled like cigarette smoke and van was in poor mechanical condition. I will never rent from here again.

Juan Diez 
Rating:
1.0

Our overnight reserved van was blocked in by several vehicles, we had to wait until you opened to get our vehicle. Then, no one showed up, I called the hotline, the guy told me he “is not a magician” when I asked for how this matter would be resolved. It was my suggestion he call a manager for this location, to see if anyone was coming in at all. Myself and 4 other parties were waiting, they were 15 minutes late, not that long, but the 4 other parties took about 40 minutes to help, and we were there before most of them, but we didn’t want to cause a scene. All and all it took over an hour, on a very tight schedule. Once they moved the blocking vehicles, we finally started our long day. We got to our destination and opened the back. No dolly. As we had requested and payed for. When we returned the vehicle they said they don’t put the dollys in the truck because people steal them. Then how are we supposed to get a dolly if we were able to pick up 24/7? Maybe the website shouldn’t allow you to rent a dolly, if its not even going to be in the truck.. Honestly a terrible experience.

Ryan Menzer 
Rating:
5.0

Customer did not leave a comment.

NATASHA scott 
Rating:
5.0

Customer did not leave a comment.

NEELY PERISICH 
Rating:
2.0

I have rented many trucks and always rent from this location and have always been happy. This time however was different, first the truck was dirty inside and out, also the mileage was off by about 100 miles which would have resulted in me paying for that had I not noticed. I attempted to correct on the app but it doesn’t allow that and instructed me to inform the attendant. I did this and he just said take a picture of the mileage before and after so I did. In returning the truck the new attendant said that’s not the way you do it, that they should have corrected it there. He also reprimanded me for disputing photos that didn’t show damage on the truck, he said only show major damage, I don’t know what Uhaul considers major or minor. He told me to just leave and he would take care of it, I told him I have not seen the final amount and I don’t want extra charges for these issues, he told me I could go. Overall was a bad experience.

JEFF Backman 
Rating:
5.0

Customer did not leave a comment.

Michael Kalberg 
Rating:
5.0

Joachim very helpful

Nancy Phelps  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Alexander 
Rating:
5.0

Customer did not leave a comment.

Brad Carbone 
Rating:
5.0

Guy was awesome

Wilbur Melton 
Rating:
4.0

Customer did not leave a comment.

Jeremy Breese 
Rating:
5.0

Trailer was easy to reserve on the U-Haul website which is very intuitive and simple to use. Equipment was ready when scheduled and staff at the store was very friendly and helpful!

Michael Kalberg 
Rating:
2.0

While Uhaul was gracious and able to rent to us the same day when prior reservations of ours had fallen through, the 10' box truck given to us to use had issues. The truck was not inspected recently and gas was siphoned out of it prior to renting. The fuel line was also damaged and it had a rough time accepting gas being pumped into it. We were also charged to fill it up even though road side assistance was alerted that the truck was in dire need of repair upon return.

chase navratil 
Rating:
1.0

They rented a trailer I rented They rented a trailer I bought and rented dropped it off at their site then they re-rented it to somebody who took it all the way to Portland Oregon and I got a charge for almost $1000 on my card and I didn’t take it to Portland Oregon. I only had it a day and a half somebody at this location doesn’t know what they’re doing.

Machelle Brossman 
Rating:
1.0

The guy Benjamin looks like he does not want to be there. He always looks mad and uninviting. I had to wait one hour to get the key to my reservation. Then I got the key to a truck that was not there. I got a different one and when I returned the other key the two workers there were making fun of me for whatever reason. Like hello, they were the ones that messed up. How you going to laugh at me for your mistake. Overall, terrible service and the 2 workers there that day were terrible. One was mediocre but nice and Benjamin just made me wish to fire him even though it is not my business.

Maria Silva 
Rating:
5.0

Customer did not leave a comment.

Corey VanDlac 
Rating:
5.0

All employees in dealt with were great

taelyn lang 
Rating:
4.0

Easygoing customer service. Everything went smooth.

Larry Holmberg 
Rating:
5.0

Very professional job along with friendly service

John Beckett 
Rating:
2.0

The person that helped me at the counter was rude and not helpful at all. His boss had to force him to help me because he all but ignored my existence when I first walked in. Also the check out/in process was very complicated and I was offered no help whatsoever.

Klaus Bohnhoff 
Rating:
5.0

Customer did not leave a comment.

Jean-Paul Ramos 
Rating:
5.0

Customer did not leave a comment.

Martin Jennings 
Rating:
5.0

Great experience the gentleman that helped me was excellent and super helpful.

Rob Hildebrand 
Rating:
5.0

Jason was awesome! He was by himself and he took care of the person in front of him and on the phone! Give me a raise

Tenzin Chokdup 
Rating:
3.0

Customer did not leave a comment.

Amber Redmond 
Rating:
5.0

Sandy store people are very laid back, knowledgeable and helpful, I always go here. Uhaul has a really good online process unlike alot of other corporate businesses.

Coolley Byrne 
Rating:
5.0

The rental was easy. Joaquin is very relatable and professional.

PATRICK HATTEN 
Rating:
3.0

The guy at the desk needs customer service skills !!

Jose Esparza 
Rating:
5.0

Great service. Great people. Thank you

ADAM JELINSKI 
Rating:
1.0

Counter agent lied about the rate. I chose a van instead of 10’ truck because I was told the rate would be $0.89/mi. I WOULD HAVE MUCH RATHER USED A 10’ TRUCK BECAUSE THAT WAS THE RATE DISCLOSED AT THE COUNTER. I opted for a van to save money. The manager of the location called me a liar and was very condescending and unhelpful when I pointed this out upon return and I pointed out that I was told .89/mi for a van. I called customer service immediately upon leaving and they never followed up. This insanely unprofessional manager was just sitting there looking ripped out of his mind the day I rented, being generally unhelpful and having unprofessional side conversations with employees that were actually doing their best to serve customers the day I was there. The employee at the counter told me he would update the rate when I questioned the 1.09 a mile, assuring me that he would “fix it”. They were very busy and we’re sort of rushing everyone out the door, and another person who was in line in front of me, came back, because none of the moving supplies were in their truck, and my transaction was taking a long time, so the general unprofessional manner in which the store was run, kind of created a sense of pressure and caused me to want to get out of the store more quickly I’m going to be disputing the charge with my bank, because I did not agree to it, nor was, I told this rate . The manager insinuated that I would lie about these details when I mentioned the discrepancy in the rate upon drop off and implied that I knowingly and intentionally rented inferior equipment for the same price, which is insulting and confounding. Don’t get stoned and show up to work and act like an unprofessional blob of a human being that is there to annoy people and then don’t be super rude and accuse customers of lying when they raise issues with you, that’s what I think this location could Do to improve. I have done business with this location in the past and did not have this horrible of an experience at all, but if this person truly is the manager, I can certainly understand why things are going the way they are now at the location.

Eric Webster 
Rating:
5.0

I was quote $18.95 for the trailer on Wednesday. Because of the weather I added the $8.00 for damage but got charged over $32 for the rental. The right tire was low on air so I filled to with a small portable pump. It may need more.

THOMAS STAPLETON 
Rating:
3.0

Customer did not leave a comment.

Alisha Rogers 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Degen 
Rating:
1.0

This is the worst experience at a U-Haul that I’ve ever had and I would avoid this location in the future. Spent almost 30 minutes waiting in line to pick up our reservation only to be met with incredibly rude and unprofessional customer service. The employee was much nicer upon drop off, but the pick up was a total mess and while we waited for our reservation we also saw other customers being treated rudely by staff, so much so that they commented on how awful this place was to all the other customers waiting in line.

Randi Blasquez 
Rating:
5.0

Shout out to folks working, even while trying to clear floor of store for cleaning or something they were friendly and helpful and got me in and out superfast!

SEANA LANE  |  First Impressions 
Rating:
5.0

The manager was very helpful when above and beyond to make me feel welcomed and happy.

Preston Vawter 
Rating:
5.0

I talked to, I believe, three different employees, and they were all outstanding.

Scott Peterson 
Rating:
4.0

Customer did not leave a comment.

Diedra Pine 
Rating:
1.0

Absolutely horrible. Everything about the entire experience, from the staff to the equipment to the attitude to the lack of communication. Far too many negatives to detail here. Suffice it to say, stay away from this location at all costs.

Alan Swinkels 
Rating:
1.0

The staff were very rude, and were very hesitant to help my wife and I. I would not recommend this location, and I do not plan on returning.

TAJ ROCKITT 
Rating:
4.0

Check if they have all equipment before renting it out

Regina Hall 
Rating:
5.0

Customer did not leave a comment.

SHERRY TOLBERT 
Rating:
5.0

Customer did not leave a comment.

Geoffrey Stuckart 
Rating:
5.0

Very nice, I was in there 1240 pm Saturday 23rd. The guy that helped me was friendly, fast and very nice. With a nice smile. Wish I would've gotten his name for this review.

James Hudlin 
Rating:
5.0

Customer did not leave a comment.

Gustavo Castaneda 
Rating:
5.0

Salad bar

Teresa Carlsen 
Rating:
5.0

Joaquine and Jason V we super helpful. Top notch customer service!

Sally Schwartz 
Rating:
5.0

1. Online app malfunction - would not activate the camera to take drivers license photos for the early check-in process. Fortunately there wasn’t a queue so they processed me out quickly. 2. Also this location has poor cell coverage from ATT so it’s difficult to complete the phone-based departure verification - if you want the consumer to do this, you’ll need to provide WiFi.

Bruce Williams 
Rating:
5.0

You're doing great.

Barbara Tungloong 
Rating:
5.0

Customer did not leave a comment.

JODY BOERKE  |  Overall Experience 
Rating:
5.0

Great and friendly staff- great facility-easy online payment -would definitely recommend

Christina Kelley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Renee Cox  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CONRAD CHRISTIAN Herring  |  Overall Experience 
Rating:
4.0

Robert was particularly helpful.

Rainbow Colder  |  First Impressions 
Rating:
5.0

Everyone was nice and knowledgeable.

MATTHEW JOHNSON  |  Overall Experience 
Rating:
4.0

This time around, it was flawless. Last time, they were problems with condition of the unit I was going to rent, following loss of a reservation that I had entered online.

Patrick Weschler  |  Online Move In 
Rating:
5.0

Sandy was great

Imane Jahid  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dagny Battaglino  |  Online Move In 
Rating:
5.0

The staff and management at that particular location on Sandy Blvd are the main reason why I prefer to do business when it comes to moving friends and family. The personnel there are some of the most dedicated responsive friendly, sincerely concerned for the customers - safety, provisions and complete satisfaction, I’ve personally ever met. They are like family to me and that’s the main reason why I tell everyone to go with Uhaul or go home. :) Shout out! Thank you a million times for all your help!

Christina Kelley  |  First Impressions 
Rating:
2.0

I was told my unit was ground floor and still had to go up a flight of stairs to get to my unit. I also am very irritated that rent does not get prorated back once moved out.

EMMA WENLOCK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Curtiss Wood  |  Overall Experience 
Rating:
1.0

Service sucks and so does your staff

joseph Burgard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALICIA ISLAM  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christoffer Sepelak  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Andy Pham  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Harrell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lauren Chua  |  Overall Experience 
Rating:
5.0

Easy access, clean, always had a cart available for moving stuff inside and out

Todd Brown  |  Overall Experience 
Rating:
5.0

Thank you, move in was seamless. Except for the ID card couldn’t get it to work, needed assistance.

Todd Brown  |  First Impressions 
Rating:
5.0

Staff were super helpful, happy and David was very receptive to everything I needed even though I accidentally tore the sponge arm off of his desk toy. You guys are great! Thanks again for all you do! I’ll recommend your store. Tanya

TANYA IANNACCONE  |  Overall Experience 
Rating:
3.0

I didn't understand what the employee meant by stacked storage containers and had the worst time filling ours bc I'm disabled.

Marlayna Harper  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Neal  |  Overall Experience 
Rating:
4.0

The wait staff were very helpful and also friendly! My wait times were non-existent even though the facility was very busy.

GINA HOFFMANN  |  Overall Experience 
Rating:
1.0

The boss had a bad attitude and they didn't have a key to there door which was locked and ended up blaming us and we had to pay for lock Smith which we did NOT get reimbursed. Never going back and do not recommend.

Erica Morales  |  Overall Experience 
Rating:
5.0

The staff is excellent and always helpful. I recommend to all 10/10. David is an awesome guy!!

CHRIS CAPRI  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LEAF BAIMBRIDGE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bruce Haltinner  |  Overall Experience 
Rating:
2.0

The available storage possesses hazardous access and unstable equipment to load personal items. I would not recommend this type of storage if seen in person. Pricing is high, particularly in relation to the type of building and storage provided. Overall, the staff was quite friendly, but the building, storage, and parking is subpar.

Charles Kenchion  |  First Impressions 
Rating:
1.0

I cancelled this contract two weeks into signing on; never used the building at all and yet I was still charged and given a late fee. I then called back and was told that I couldn’t cancel over the phone… even though a U-haul employee clearly cancelled it over the phone with me.

David Hurley  |  Overall Experience 
Rating:
5.0

My experience was always good Several managers over my time there were all helpful and ran a good ship. You don’t need to change anything.

Victor Britt  |  Overall Experience 
Rating:
5.0

Exception staff - friendly yet still efficient at their jobs. Great team!

Robert Brown  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Andres Moreno Ochoa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin Brown  |  Overall Experience 
Rating:
2.0

The best thing about this location is its manager, David. He is available at nearly all hours of the day which made my experience much better, and I thank him for that. However, everything else (mostly related to U-Haul at the corporate level) was unprofessional and disorganized. I was told (by a very kind and helpful customer service rep) that I could move into this location after-hours. I spent hours trying to get in, and ultimately ended up having to wait until morning to move in, which caused me to miss a flight and take on the expense. I learned later that move in after 10pm is not possible, which I was assured would not be an issue over the phone previously. Upon move-out, I had scheduled a truck at this location for 8/1, but when I could not find the reservation in my app I called the location. The clerk told me that the reservation was for 7/31 for a "Frank" (my name is Jack) and therefore was cancelled for no-show. I was looking at the confirmation message for 8/1 at noon, which I told the clerk, who responded, "the reservation was for 7/31 and it is cancelled. I don't know what you want me to do about this". Instead of fixing the problem he suggested I figure it out on my own. I ended up getting lucky and finding equipment at another location. I have very little trust with U-Haul now. I know that my money is not safe with U-Haul and I anticipate losing money and time when working with this company. The employees are not equipped to properly solve customer issues. I will not be a returning customer because I think it's bad business to make multiple errors (similar problems have occured the last two times I have used U-Haul in Seattle and Chicago) and tell the customer to figure out what the company did wrong and to fix it themselves on their own hour and dime.

Jack Rasmussen  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Emma Lewis  |  First Impressions 
Rating:
1.0

My items were stolen from my container. They lost my key when they changed my lock and I paid rent on a unit were I was unaware my things were missing. The phone representative was rude and argumentative and now years of memories are gone. Thank God the washer and dryer were to big to take.

Marshea Boyd  |  Overall Experience 
Rating:
3.0

Staff and facility are great. What was appallingly bad was my experience with your website. I made a reservation online and received email confirmation, but your staff could find nothing about me on the store computers. My account had vanished. Total waste of time and very stressful. I also ended up with a storage unit much more expensive than what I had reserved. I cannot recommend UHaul to anyone because of this.

Pamela Moro  |  First Impressions 
Rating:
4.0

Good storage unit. Was supposed to have after hours access to the unit, but I did not

EMMALEE DESPAIN  |  Overall Experience 
Rating:
4.0

It was nice having a keycard to access whenever needed and not having to deal with staff during Covid. The facility was temperature and humidity controlled as advertised. The storage unit was secure and easily accessible. Whenever I had to talk to staff, which was only during move in and move out, they were kind and helpful. Only complaint I had is one of my boxes had mouse poop on it when I moved out. I know it isn't easy to control, but that was kinda gross. At least none of them died in there.

Ian Itzla  |  Overall Experience 
Rating:
5.0

Joey, at Sandy Blvd. U-Haul, was patient, courteous & professional. I’d spoken with Monique, a Manager the day before and she had resolved an issue U-Haul phone representative was unable to. I really appreciate the outstanding customer service work Monique and Joey performed. My family and extended family are grateful for your understanding. Thank you.

Stephen Gunther  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Linda Barsotti  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cynthia gahilsdorf  |  First Impressions 
Rating:
5.0

The employee was very thorough....and attentive to the type of storage unit I needed!!

virginia rickard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Belanger  |  Overall Experience 
Rating:
1.0

This unit was not usable. We rented it without seeing it due to an emergency situation and arrived to see a unit that was a “stack unit” that I do not feel was adequately described on the website. We had to cancel our rental that same day and rent a unit at a different storage facility. Everyone at U-Haul was nice, though.

Teresa Hoffman  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

John Belanger  |  First Impressions 
Rating:
5.0

He was very helpful and got me what i needed very good costumer service.

christine ray  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

marieta capati  |  Overall Experience 
Rating:
5.0

I could not be happier with my experience at this UHAUL location. Everything explained clearly and they were quite patient with me as I was very tired after arriving from out of state and moving in 90+ degree weather. I was disappointed when my reservation was for a unit that required going up stairs. Zachary was able to seamlessly check the inventory and change my storage space to the ground level. My phone was not working and I could not call a car service after my move and Zachary offered calling a cab. A great customer service experience all around!

Beth Markowitz  |  First Impressions 
Rating:
5.0

The folks at this U-Haul were always particularly helpful and friendly. The move-out process was also incredibly simple. I am very happy with my experience at this U-Haul facility.

melanie szemis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamie Halvorson  |  Overall Experience 
Rating:
5.0

Expensive, but couldn't ask for easier access / more secure facility and helpful staff. Would store my stuff here again.

Logan Hendershot  |  Overall Experience 
Rating:
5.0

The U-haul employee was very nice, explained everything, and made sure I understood how to access both the facility and my unit

Tori Bevard  |  First Impressions 
Rating:
5.0

Very good crew.

David Schultz  |  Overall Experience 
Rating:
4.0

Friendly, helpful staff, convenient location, 24 hour access.

kim kaminski  |  Overall Experience 
Rating:
4.0

Very helfull and welcome manager and staff

SPIROS MICHAILIDIS  |  Reservation 
Rating:
1.0

Absolutely worst uhaul facility of all time. Incredibly rude management and unsafe storage conditions.

Michael Seals  |  Overall Experience 
Rating:
1.0

worst experience I've ever had with any uhaul. manager was beyond rude from the moment that we arrived. Tried to force us to use an unsafe ladder to access our unit & wouldn't help us change location.

Michael Seals  |  Reservation 
Rating:
4.0

There was a delay in delivery of our U-Box, which was problematic. We so appreciate the assistance of Christine from the main Portland office. She was wonderful in responding to our many questions!

amy richardson  |  Overall Experience 
Rating:
5.0

.

CRAIG RIEDEL  |  Overall Experience 
Rating:
3.0

College dorm overflow Rather hard intitially to get info and deal with Staff, much stuff. Space was physically awkward to access as place up hight off floor. Expensive for Sq Ft.

Dave Erskine  |  Overall Experience 
No reviews have been submitted for this location.

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