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William Barrios-GuzmanCustomer Reviews for U-Haul Moving & Storage at S Willow
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Awesome thanks
Rose Clemente | First ImpressionsN/A
CHRISTIAN BUMWE | Overall ExperienceThe staff/owners were amazing, bent over backwards to accommodate any needs. It was more than a business transaction they cared, and they showed you that they cared could not have asked for any better service or personal interactions.
Richard Ward | Overall ExperienceCould not have been happier with my whole experience. Many thanks!
Kenneth Dionne | First ImpressionsLoved the help I got they were very kind and sweet and VERY helpful for me being young and new to this !!!! Thanks for the help
Ashley Parry | First ImpressionsVery pleasant
DALE JOHNSON | Overall ExperienceDoor to get into the building has not worked for quite awhile. Have to wait in line in the front office for awhile to get someone to let me in the broken door. And, people almost always jump ahead of you in line because it is a poor setup. Ramp going in and out of the door (that does not work) is extremely difficult to move your belongings.
stacey hoyt | Overall ExperiencePeople were awesome and very friendly
Susan Bickford | Overall ExperienceManchester so willow Uhaul has alway been there for me when I need storage or to move thing alway professional and friendly . I tell all my friend to use them !! Thanks again
Richard Gendron | Overall ExperienceChecking in and out of my units were both easy, painless processes and the staff at this location are always extremely pleasant, accommodating, and professional. Thank you for your time.
Ashley Cooper | Overall ExperienceThe vast majority of the times I had to go to the unit, I walked past several people living in various units. I understand homelessness is a difficult thing, buti find it unacceptable too see people literally living in a storage unit. Because of this is the low review.
Donald Parker | Overall ExperienceSo so many mistakes, lies, miscommunication and fraud. A number of staff need to be trained or fired.. i have all the WROng emails you sent AND witnesses to your incompetence.. I am recovering from a kidney transplant and left isolation bc the staff person demanded i come to the office. Now I was quoted 159/ mo and recently billed 279. I am too sick and weak to pursue this so will place in the hands of a lawyer.
Nancy O'donnell | First ImpressionsI had a leak from the storage unit above me of some kind of brown sticky liquid over my expensive sound bar and some of my other belongings and the staff didn't help me at all. You also required that I use your lock, which my key broke off in. The staff told me I HAD to call a lock smith to cut it off, which cost me another $200. Also, the access door to move my belongings in and out was extremely inconvenient. I have had nothing but problems renting a storage unit from you.
Alyssa Borowy | Overall ExperienceThe employee Jenn or Jess cannot remember name was AWESOME to work with. Very capable and knowledgeable
ADAM ROY | First ImpressionsThere was a discrepancy with my billing due to a clerical error and the manager, Richard, researched the matter thoroughly and issued me a refund. Very professional.
Gary Fecteau | Overall ExperienceJennie was super friendly and helpful. It was a very stressful day for me and she went above and beyond to help ease my day.
TINA MARIE HUGHES | First ImpressionsHands down, the absolute cleanest storage facility I have ever seen! You can actually see your reflection in the floors! No dust, no cob webs, and NO SPIDERS! Climate control takes away the worry of your things getting mold. No complaints whatsoever! Highly recommend!
Colleen Wheeler | Overall ExperienceStaff very friendly. Very informative. Got us in and out quickly.
Michael Czarnecki | First ImpressionsI recently went to a different storage facility and had multiple problems trying to get into the unit that was paid for, they were always on break and office never opened so went to U-Haul after work to try to get a last minute unit. I felt awful coming in just before closing time but got stuck at work. But the woman that helped me(I believe her name was Jennie) was amazing! She made the process very quick and stress free. I was in and out with no issues. She was very friendly and helpful. I really appreciate the service that I was given especially right before closing, I’m sure everyone was ready to go home. But never felt rushed or pushed along. Very happy and will absolutely refer U-Haul to friends and family.
LINDSEY LAGASSE | First ImpressionsPrice continued to skyrocket every quarter for the over 12 years I had this unit, and I couldn't afford to pay anymore after I lost work as a result of Covid. I live out of state now and couldn't get there to even empty it.
STEPHEN ABBOTT | Overall ExperienceI stored my precious belongings at the S.Willow St. Manchester, NH U-Haul in climate controlled storage 18 years ago when I made the decision to move to Florida. I never imagined that it would take me 18 years to move out but illness prevented me from claiming my belongings and getting them down to Florida. U-Haul worked with me long distance over all of these years and I never had to worry about the safety or security of my most precious family heirlooms. I was always grateful to find my things in perfect condition when family would check the storage unit and U-Haul made the check out process simple online. I will always appreciate that I had peace of mind knowing that my things were safe and well cared for at the S. Willow St. U-Haul. Thank you for the 18 years of excellent service!
ANNE GAUCHER | Overall ExperienceIf some customers were to evolve, and become better humans. They could better understand the process, and why it is such, when explained to them repeatedly. Nice to business here. NO funny business allowed. They are professional. Thanks!
PAMELA WALKER | Overall ExperienceConvenient, safe and secure. Very helpful and friendly staff.
Carol Simons | Overall ExperienceThis form should have N/A on it. I used it in the evening when it was closed. Some questions don't apply. I received a call about a storage unit that was reserved by mistake through the app. Jenny and her manager cleared everything up and deleted the charge.
Michelle Mattsen-Kraljic | Overall ExperienceThe staff was friendly, kind, and helpful. Changed my life if I'm being honest, they were really there fore at a time I needed it most. Thank you so much.
Tiffany Campbell | Overall ExperienceThe storage facility is the cleanest storage facility I've ever been in! My only problem was one piticular spider that more or less dared me to walk past him. I sicked my son on him, but other than that, very nice place, and the employees were outstanding! Thank you!!
Colleen Wheeler | First ImpressionsGreat atmosphere and friendly staff.
LETON KABARI | Overall ExperienceGreat Staff!!! They allreally go above & beyond and it shows theit ability in making moving simple and cost effective. Had to change dates a few times it was no problem they made it work. They find solutions with you.
Lola Estrada | First ImpressionsI was very grateful to be able to use one of there 10' trucks to be able to help move some stuff into storage yesterday afternoon. I was very suprised on the amount of customer service that I was offered. I am very pleased with the company and will continue to come back. It was a great experience with employees and Staff Thank you guys for making my dads move very helpful and responsibly awesome. Keep up the good work guys great customer service and employees all the way around. 10 stars guys keep up the great work. Thanks Your Customer Steven Carey
STEVEN CAREY | First ImpressionsThe only issue I had was wirh one of the employees who always parked her car in the back of the building where she worked in the shop. She was always blocking access to people who had storage units who were trying to either bring items in or out of storage. I had to tell her and staff several times to move her vehicle over the course of a couple of weeks. She still didn't listen. I brought it to Management's attention and the issue still going on she needs to move it or she needs to be fired. She's blocking customers from safely accessing and bringing in storage unit items.
Steve Letares | Overall ExperienceThe staff was friendly and the store manager was very helpful as well.
BRIAN GIBSON | First ImpressionsDoesn't have 24 hours storage access. Most places do these days. If I knew that I wouldn't have gone there
Ruth Morely | First ImpressionsStaff was stellar! Everyone that helped us was friendly and outstanding
Britt Baer | Overall ExperienceIt gets a little warm in the summer but overall great!
Kate Braley | Overall ExperienceThe staff and managemen They are extremely helpful and kind to their customers. Thank you so much . Sincerely Craig Martin.
Craig Martin | Overall ExperienceStaff are great! Friendly and super helpful! Owner looks like he wrestles bears for a living but is friendly and very approachable! Always goes out of his way for me!
Alex Inoa | Overall ExperienceYou guys were awesome but I have to say parking to unload or load up the car was a pain based on the set up
Brandon Blanchette | Overall ExperienceRichard, Jaime, and Ben were extremely helpful on more ways than one. Richard to me went above and beyond to help me. The staff is friendly and professional. I was really pleased with the service and help I received they restored my outlook on uhaul. I have used Uhaul in Concord NH many years ago and was not pleased at all. These folks in Manchester changed all that. They really care about their customers, and it shows!
tricia duff | First ImpressionsClosing out the account was super easy and painless!
Devon Anderson | Overall ExperienceEverybody was extremely nice and polite. Thank you very much for having a crew. That is very polite. Good sense of humor. Laugh a lot I had a great time.
Edmund Cutting | First ImpressionsThe app is kind of terrible. For a web developer, I really wish I could help make it function properly. Couldn't do online checkin. Couldn't upload docs and ids. Thankfully, the staff at the facility were awesome, so it all worked out.
Robert Fisher | First ImpressionsExcellent advice
Ruben Vasquez | First ImpressionsI am completely satisfied with my services I received at the s. Willow location. I strongly recommend them!!!
Cheri Spinosa | Overall ExperienceManchester U-Haul is great! Shout out to all the Team members !!
Alan Langley | First ImpressionsThey're awesome great work
Rose Clemente | First ImpressionsVery helpful with all of my concerns.
Thomas white | First ImpressionsWhen you're in a tough time and you're actually need U-Haul people are very nice a minute the management is very good and the prices ain't so bad thank you for helping when you know when I was in need
Joel Drown | Overall ExperienceOverall, I was satisfied with my experience storing household supplies at U-Haul and dealing with the staff. Issues were resolved professionally and the staff were courteous and helpful in this regard.
MARK MAYDWELL | Overall ExperienceIt was pretty good so far with me my communication cause I am deaf ok thank y for ask the question ok 👌 from lisa letteney have day to y too bye sir
Lisa Letteney | First ImpressionsDidn’t get to see storage unit, cancelled, did not need. But customer service is five stars at this location
Corrine Nord | Overall ExperienceI am very impressed with how clean and well maintained the buildings are.
Cheri Spinosa | First ImpressionsJamie at the south willow U-Haul in Manchester NH was so fast ,helpful,kind and really did a great job.
Cindy boutin | First ImpressionsGood service!
SORIN ZAVAGNIN | First ImpressionsAll truck is in the middle and I can go in of my storage unit… and then I need to paid the storage no matter what…loose my customer because I can’t reach my work tools.. for 5 days.
Brenda Millan | Overall ExperienceTodo es bueno pero los precios deben de ponerlos mejor bluebird tiene mejores precios ahora yo sigo con uhaul pq llebo ya 5 años con ustedes pero ahoramismo la situación es mala y deberían de poner un mejor precio.
Brenda Millan | First ImpressionsVery friendly and helpful
jeff lord | First ImpressionsThe staff was great very helpful ty
Joel Drown | First ImpressionsThe staff are well trained, personable, and helpful!
Gregory Handy | Overall ExperienceThank you for everything
Sherri Rivera | First ImpressionsWhen I was cleaning out my unit I had trouble getting in one of the locked doors I pressed the button it no one answered so I wanted and tried a few more times and I got a very rude answer from some one
kara roy | Overall ExperienceOverall great experience the only thing was parking for customers was slim to none when it came to being able to park near doors to unload . Staff was very friendly and helpful
Brandon Blanchette | First ImpressionsNo
Paul mckinney | First ImpressionsThe door lock to the facility was not properly working. The staff was annoyed that I was having issues getting into the building but then realized that the problem was not with me but with the door. They did not want us to prop the door in spite of the fact that I would not be able to reopen it with the key once it was closed, causing extreme problems with getting my items from my truck to my unit. I also thought what I was renting was accessible from the street, however I had to go into a building and use carts to move my belongings in.
Bernadette Lambus | Online Move InNone
David A Willis | First ImpressionsThank you for your help Richard
Elisha Payne | Overall ExperienceFrom the moment I was approved to pick up in New Hampshire at 7:15am I did not leave until 1:14pm the workers where amazing the experience dreadful! Then I get 15min out from broad brook Ct where I’m scheduled to drop of truck and equipment they then tell me turn around and go to Manchester Ct to which put more mileage and gas out my pocket I’m over it when I move illl question if I use they service I really the type of person that don’t complain but this was dreadful!!!! Manchester Manager and his staff was awesome and helpful!!!!
Germaine Leggett | Overall ExperienceEveryone and Everything was Great!!!
Robert McMahon | Overall ExperienceRude staff! Didn't have the truck or storage unit I needed. Was sent to a different location to find out for myself if they had a bigger storage unit, which after waiting in line another 45 minutes, found out they do not. I was accused of leaving trash at the location, and they would not give me a refund until she took her sweet time to watch the camera. Finally she came back and told the guy helping me that I could get a refund because the trash was left there the night before. It was the worst experience that I've ever had with any business, and I will never come back! I left out alot, but the whole experience was unreal!
amanda chevalier | First ImpressionsMuy contents con mi storage de excellent calidad. Muy agradecida
Sonya Cintron Mercado | First ImpressionsI had an excellent experience with U-Haul on So Willow St both with truck rental as well as storage rental. Kristen took care of us yesterday as we were renting a truck to empty our storage then returning both. She was Awesome!!! I would recommend U-Haul to anyone, their service in my experience was second to none😉💯👌
tammy morel | Overall ExperienceAwesomeness!!!✌️😎❤️
Robert McMahon | First ImpressionsKey did not work Women ran over with knew one Wish I remembered her name Thank You!!!
robert mcmahon | Overall ExperienceAfter almost 2 years of using this unit, over $4,000 spent on rent, for a CLIMATE CONTROLLED unit, I came back from my military duty to my stuff destroyed, anything cloth was moldy, anything metal had rust or other forms of water damage. The storage building had a leak in the roof over the past year, the roof was replaced, but I was NOT notified, no text, email, or call, to let me know all of my stuff was in water, and my CLIMATE CONTROLLED unit was no longer controlling humidity. This was unprofessional, irresponsible, and downright negligent. Roughly $2,000 in damage came from a simple lack of effort on their part, and then was told that without their insurance on the unit, it’s not their problem, but that the regional manager would be calling me to discuss it, and have not received anything. Again, their lack of communication showing how unprofessional and irresponsible they are for their facility. I will recommend everyone that I know to go somewhere else, and not waste their money to have their stuff destroyed.
Nathan Gruber | Overall ExperienceEverything was great and smooth aside form the long wait in the lobby.
Jessica Wheeler | First ImpressionsEven though they were very busy with customers on the phone, they were still available to assist, in a kind and efficient manner.
PURCELL PAYNE | First ImpressionsMice ruined half of my stuff in storage
sharon bushey | Overall ExperienceFacility and staff top notch My favorite storage facility by far Very pleased
Patricia Polito | Overall ExperienceExcellent staff and very helpful
Marquee Bonner | First ImpressionsDid not like that you have to stand in line twice when you rent a U-Haul and rent a storage spent so much time wasted standing line. But besides that the staff was nice
alicia champney | First ImpressionsMy customer experience was great until the new female assistant manager was hired. She’s rude jusgemental snobby and I’m not be in customer service at all. She will be the reason that place will lose customers I’ve had friends with me that were thinking of getting a unit there and then saw how she was with customers and instantly changed their mind because of her attitude and judgmental behavior. She is the reason I refused to fix my account work that store. Other than that the rest of the team is amazing but she brings the 5 stars down immensely.
Jessica Cain | Overall ExperienceRichard and his team at the S.Willow location in Manchester NH are very friendly, helpful, and excellent at what they do. They are a well oiled unit, and work extremely well together. They deserve raises. Thanks to them again, for everything.
Wade White | First ImpressionsIt seemed like every time I went there they were waxing the floors so I’d have to come back or wait. The door to the unit was not on level so it was extremely difficult to get my lock on and off so much so that a few times I couldn’t open it or close it so I’d have to call a friend to help me or even have to come back or leave it unlocked. Trying to get through to the location itself was always an issue, I’d always get sent to the call center.
Maria Bono | Overall ExperienceThe front counter ladies are always rude, never a thanks or please or politeness
Tamara LACROIX | Overall ExperienceSupposed to have climate control and I was paying for it ,it was so cold i side , some of my stuff got broken because it was too cold was 52° ,when I used to rent before it used to be 65 and I asked them to put it up to 65 one girl was rude to me , she said it needs to below 55° , that’s not climate control to me sorry .then they upped my rent and i was only there 4 months. I wont rent from uhaul ever again . Plus i didnt feel safe . One guy was sleeping in his storage that was next to my first storage , then had to park outside because both stall where taking up by guys doing drugs in their cars , smoking and working on his car . I told someone about both Incidence. I didnt feel safe going alone .
Marie Gaudette | Overall ExperienceThe day I moved into the facility on my current unit there was snow everywhere making it difficult to move into the facility. I was promised 1/2 off of the unit for all of the issues, however I am uncertain a credit was applied. The sliding electric door was stuck and had to be held open manually. There were numerous tows blocking the entrance and I was unable to access the closest door to my storage unit. I have pictures that document these facts. A $400.00 air conditioner was stolen along with other items and boxes out of a unit I vacated. When I requested a claim be filed for theft I was continuously put off and have dealt with retaliation for speaking up for my legal rights. I was forced to contact the main office and reached someone who finally gave me the regional managers telephone number, as no one would provide the regional managers telephone number to resolve basic issues. Brittani, the Regional Manager was very helpful and professional. I was lied to and treated poorly and bullied by the current S. Willow facility manager, Richard. Before I spoke up in regards to the theft I had no issues with U-Haul. I would not recommend anyone rent from this facility. I am out a $400.00 air conditioner and other belongings that were stolen out of a storage unit I rented. I paid for insurance on the storage unit and the insurance should have covered the theft. After speaking up about the theft I faced retaliation and would never use this facility again. I no longer trust the facility manager, Richard at South Willow Street U-Haul. The previous manager was respectful, kind and caring. The current manager is unprofessional, rude, abusive and does not respect the customers, or honor his spoken words. I am thankful for the Regional Manager Brittani for professionally and maturely handling my concerns, however the fact still remains that a theft took place and U-Haul refuses to take responsibility for this criminal action against me. U-Haul retaliates against those who are robbed at this facility. I have met several amazing young women staff at this facility who went out of their way to provide kind and caring service, however with the current facility manager they are afraid.
Carol PELLETIER | First ImpressionsVery curtious staff, very knowledgeable, and immaculate place. I would do business there in the future!
JOSEPH MANN | Overall ExperienceJamie was extremely nice she had a great sense of humor! Best customer service I’ve ever had.
Skyler Rowell | First ImpressionsYour assistant manager was a doll and eased the stress of moving and the original storage unit we had purchased elsewhere being too small. Very kind and generous
Stephanie Healy | First ImpressionsJaime and Richard were more than helpful. Highly professional. Kudos.
Patrice Shaw | First ImpressionsIt’s been a very hard time during Covid. Many people have been affected and are still struggling very much so. The uhaul on S. Willow we’re totally 💯 percent fare with me. They really tried to help me not lose my personal belongings. The store manager was so helpful. I believe his first name is Ron. Thank you so much S. Willow Store. Manchester NH
cheryl peabody | Overall ExperienceOne of the best teams I have ever had to deal with in over 40 years especially Sonia!
JOSEPH MANN | First ImpressionsSmooth and easy lease process.
Andrew Holland | First ImpressionsStaff was really helpful and friendly
APRIL SURRETTE | Overall ExperienceThe storage is good enough for me and it’s great you everyone
daniel dipietro | First ImpressionsWould've continued to store with Uhaul but the fact the rate continously went 3-4 by $5 ea time when nothing changed as far as the unit itself.
MICHAEL BACHAND | Overall ExperienceSuper easy experience. The code I was given online didn't work, but the employees were very friendly. Got me set up with a card to get in and out, showed me how to use it, and were just genuinely nice. Definitely made the right choice using uhaul
Jonathan Shaw | Online Move InThe customer service representative I had was awful she refused to rent me a box truck at first she said there was some available and then she told me there was none she seemed to be overwhelmed because the line was long and there was only one other worker so I called my friend inside the store to rent a box truck and sure enough she gave her one the sales representative name was andrea she needs to be retrained because her actions was not okay
tashina richardson | First ImpressionsThe only thing is the yellow curbing by the enter doors. I have tripped a couple of times, because you have to step over when your unloading. But I learnt to go around. Thank you!
Suzanne Belanger | First ImpressionsGreat staff alway so helpful and fun to be around.They always go the extra mile when I need a trailer or storage Great people to work with !!!! Makes me want to work there!!! Thanks for every thing Rick Gendron
Richard Gendron | Overall ExperienceI needed a larger unit. I asked the person working, who told me to bad, without suggesting another location less than 10 min away which had over 500 empty units. I had to find this out on my own, and now have to move the items we already had put into this storage unti another day.
Carisa Kolias | First ImpressionsA friend worked here many years ago
Susan Bickford | First ImpressionsI had a hard time contacting the specific storage unit to explain our situation. My boyfriend was eventually able to stop by before office hours ended to get our info (so we could come back later) but it was a very stressful situation trying to figure things out
Savannah M Russell | First ImpressionsWhen I got there the Staff was on his cell phone and me and other gentleman behind keep saying hello the staff won't answer us, his head was facing down on his phone, 1min later after I said are you going to help us or not he then raise his head and a phone call came in on his cell phone and he picked it up and keep us waiting still. The staff is a big guy I believe his name his Chris I don't quite remember. Such a bad experience with the staff.
Joy Igiebor | First ImpressionsVery friendly and polite
Marie Gaudette | First ImpressionsTold me I got a $70 room (I asked for the cheapest due to little storage) then the bill comes and it’s $120!! They messed up on their end and I got stuck paying $50 more. They gave back the late fee but still if I have paperwork for a $70 room I expect to pay $70 for said room.
Mckenna Lennartson | Overall ExperienceWith the exception of occasional entry card glitches, the experience was wonderful.
Kathy Malconian | Overall ExperienceThe onsite manager was fantastic. She asked it unit was expected. When I said no because it wasn’t big enough she quickly offered another option.
Alex Torres | Online Move InAriel is the greatest! She always greeted me with openness and respect! Even when I was late on my storage! She is top notch you should promote her! She is the reason that I’m still a client!
Anthony Harris | Overall ExperienceWe love the team you have at the Manchester south willow location! Down to earth people and always professional and helpful!
Brenda Bostwick | Overall ExperienceAll around fantastic experience. Would use this facility again if necessary.
Frank Eaton | Overall ExperienceThere wasn't clear instruction about how to get the access card to enter the storage facility. When I went in the store to get the card no instruction was given, so I had to go back in a second time and then they told me I had to swipe the key card twice on 2 separate panels to gain access.
Devon Anderson | Online Move InBoth females who assistd me at customer service were very helpful and professional.
Steve Letares | First ImpressionsI arrived at site, and storage unit was not suitable and easily accessible because there were stairs and no elevator making it difficult to move furniture and mattress. Had to go to Bedford. NH facility to get appropriate storage and return truck. Very frustrating experience given that the storage space was recommended by U-Haul and ended up no be available le upon arrival.
Michael Conway | First ImpressionsThe staff ( Manager , and associate Amanda ) Were EXCELLENT !!!!!!!!!!!! A+++++
Dave Laughlin | Overall ExperienceVery happy with the staff, very friendly and eager to help if need be. Everything is so clean. I would recommend uhaul to everyone. Thank you.
George Jutras | Overall ExperienceAndrea Russell and Sam were great, Knowledgeable, and friendly. Andrea went above and beyond her duties. She came out of the office to show us how to properly use the ramp. She is a shining star!
Leanne Lafreniere | Overall ExperienceThey even got me one closer to the door so i would not have to use stairs. Great service
Michael Delisle | Online Move InWould have given 5 stars. There were as many as four employees behind the counter, two just talking with each other while one waited on/checked out customers. Not a game changer but I waited five plus minutes to be checked out.
chris flecchia | First ImpressionsCoast is high and increases are often
JAMES DESTEFANO | Overall ExperienceDaniel is amazing manager and help a lot.. the customer service that bring the employees is very good.
Jose Leclerc | First ImpressionsLast 8 months became real challenge between late fees and lien fees it seemed like no matter what id never catch up paying for space. Now my apartment has wall to wall boxes even on my table and sofa ! But its better then paying you $100 month !
Michael Saccardo | Overall ExperienceBack in 2009 I rented a large truck from. Uhaul in Tilton, NH. and the UHaul Staff was Excellent. In 2018 I rented a storage unit from UHaul in Concord, NH and they were also excellent. Today Thursday October 15, 2020 I rented a storage unit from Arielle Vargas at your Manchester NH. Branch. Just when I thought the Customer Service at UHaul couldn't get any better Arielle and all the Employees at UHaul in Manchester NH. proved me wrong. Areille Vargas and all your Employees that took care of me were truly the very Best and provided Excellent Customer Service. Thank you! Sincerely, Bob Lozeau
Robert Lozeau | First ImpressionsInitially, the storage unit was a good value. But over the four years, the price increases caused us to look elsewhere.
ERIC FRAUWIRTH | Overall Experiencea drop box for drop off payments would be helpful, more regular customer parking. Great Staff.
Diane Billesimo | Overall ExperienceI wouldn’t want to use any other storage place and recommend you guys to anyone who will listen!
Brenda Bostwick | Overall ExperienceU-Haul/NH has always been good to me. It's a pristine shop,professional and knowledgeable staff, and the feeling that I matter as a customer with both the move and the storage situation. I've run into some very dificult times with my health (and in turn, my finances), and U-Haul has been kind and as understanding as a business can be--never once making me feel bad but rather doing all they can to see me to the other side of this thing. I will always have good things to say about U-Haul as a result. Thank you all very much.
Tracey Sutton | First ImpressionsSo simple - easy instructions and the staff was incredibly helpful when I realized I needed more room. I was moving from out of state, which was incredibly stressful and this was the one thing that was easy and calm. Thank you!
Caitlin Kozlowski | Online Move InVery clean facility!
ROBERT DESIMONE | First ImpressionsThe roof caved in from water damage. I lost everything and the insurance company did nothing to help and uhaul kept charging me for almost 2 years.
Chanvanna Khem | Overall ExperienceWe needed to upgrade our storage room to a larger one, we had to walk around the place 5x and wait like 10 additional minutes to find someone to help us. Then, not her fault, but she was new and did not know anything. They saw us pull in with the 27foot truck, we told them it was completely full, and the room that we were upgraded to did not even fit our stuff. we had to bring more stuff back to where we are staying, which is definately not the point of having a storage unit. I cannot even walk in there, so there is NO way of me finding anything ever until we move it all out. They should be knowledgeable of what size rooms will fit the trucks that people pull in with. If they knew they did not have a unit large enough to accommodate, I would expect them to get on the phone with a different uhaul in manchester or close by and find one that would be sufficient. If that is not possible, youre better off letting the customer know that rather than having an unhappy customer, because now my finace said he will never use uhaul again. and i really am not happy that i cannot go there to look for stuff when i want it. just saying- not completely her fault, she was new, but she should not have been left in that situation, there should have been someone knowledgeable with her until she was sufficiently trained.
Sara Ioannou | First ImpressionsThe staff are very helpful and funny!! From the moment you walk in everyone was great even the people’s standing outside!
Brenda Bostwick | Overall ExperienceTo many miscommunications about payments
Nicole Labrecque | Online Move InSliding the card as one leaves takes some getting used to, but I eventually did. It also helps that you can go back hours later when you remember and slide it then LOL. Also, yesterday. I received a final auto pay reminder for July after I checked out of the unit last week. I know it's probably because the two systems aren't linked, but it still could be slightly worrisome to some people. However, a terrific experience overall, especially with the first free month after my move here from Texas and with the ability to get settled into my apartment more gradually and in an organized way. Finally, I get a lot of these kinds of auto-surveys including one for recent service to my Hyundai, and this was the easiest one to use. Too many of these things are attached to some kind of Google or social-media thing that my phone doesn't like. Thanks.
Timothy Kelly | Overall ExperienceWas quoted $79.+ change when returning uhaul truck. They took 2 payments totaling over $149. Not impressed for an in town 24gr rental.
MARCY LECTIME | Overall ExperienceSam need a raise the manager there at South Willow in manchester has been a blessing in very hard times for me
GABRIELLA LOPEZ | First ImpressionsUhaul staff went above and beyond any and all expectations to help with our needs. Very kind and courteous. Uhaul has the most tidiest storage units I've ever seen. Your the Best, Lee Follansbee
leanna follansbee | Overall ExperienceI especially like the recycle area at the facility. I think it’s a great idea to give people the opportunity to recycle the unused unwanted items
MICHAEL HEALY | Overall ExperienceIt was quick and easy to rent the unit.
Elizabeth Gosselin | Overall ExperienceThe only complaint I have is you pay in advance and if you empty your storage early you dont get a prorated refund
ronald collins | Overall ExperienceI had no issues thankyou guys
Melissa Guyer | First ImpressionsAlthough the process takes too long, the customer service was outstanding. The “storage manager” was informative, friendly and knowledgeable.
Jim Cardello | First ImpressionsAmazing team!!
ZULEIKA ANDRADE | Overall Experiencegreat jon ny everyone
Christopher Pfeiffer | Overall ExperienceThe best experience I ever had I always will recommend u haul to all my friends and family The staff was very helpful 👍👍👍👍100%
bobby ramos | Overall ExperienceEveryone at this location was always extremely helpful and willing to accommodate as much as possible. Moving can be one of the most stressful times in your life, but I'd say they made it easier.
Zoe Murphy | Overall ExperienceYes everyone was great
diana abruzzese | First ImpressionsAmanda and the other young lady (her name starts with A) we’re both very helpful to me.
diana abruzzese | Overall ExperienceEvery one was helpful and friendly.
Julie Mead | First ImpressionsThank you
Rolande Auger | Overall ExperienceFantastic
chris hays | First ImpressionsSmooth process for as busy as it was that day.
Christopher Upham | First ImpressionsThe situation is very complicated so I’m waiting on somebody to call me from a higher up because I have a formal complaint with this place and some of the staff which is assistant manager
Kevin Norton | Overall ExperienceBuilding very clean climate control and secure
Marguerite Snow | Overall ExperienceThe sales and service very good. I do wish the customer service area was handicap accessible. The steep stairway is very difficult to maneuver for those of us with walking disabilities.
Timothy Brockway | Overall ExperienceShe was very friendly and have us a month free!
Jeremy MATOS | First ImpressionsUhaul left me stranded in Tampa 12:am after you took my money. Pd taxi from airport $35, then $50 more to Wesley Chapel. In the future I will use Penske or Budget rentals NEVER again will I use Uhaul
Harold Shaneyfelt | Overall Experienceafter having a negative experiance with uhaul as a company, this location was understanding and made my needs feel attended to and my day was much easier! i think this location deserves an award!
Richard Mota | Overall ExperienceThe entire team the day I came in, were so courteous and helpful. I appreciate the help and friendly faces. Thank you, Manager Sam, and both associates Jamie and Andrea!!!
Darlene russell | First Impressionsquick and easy
ronald collins | First ImpressionsWe were very impressed with the service and care we received upon returning our truck, trailer, and blankets. Everyone was overly accommodating and went out of their way to help us at every turn.
Christine Odiorne | First ImpressionsGreat location for the past 2 years. Thank You once again.
Brian Lessard | Overall ExperienceGreat customer service!
Bruce Wagar | Overall ExperienceThe girls at counter were superb and helped me all through my experience.
David Brock | First ImpressionsFriendly Service!
SHAUNTE WHITTED | First ImpressionsExceptional service and no pressure.
Rolande Auger | First ImpressionsEveryone was extremely friendly and helpful.
Timothy Brockway | First ImpressionsI just love this Uhaul Facility, from Sam the Manager down to all the staff who have been nothing but helpful and kind. Look no further for rentals and storage in the Manchester area!!!
Andrea Ferreira | Overall ExperienceVery prompt and courteous! Thank you.
Bruce Wagar | First ImpressionsOutstanding service! We will take all our moving and storage needs to this facility.
Bruce Wagar | Overall ExperienceOur storage unit c-7 was blocked by trucks multipletimes could access and our items had water damage to all of our property destroying our stuff they are terrible never get U-Haul storage !!!!!!!!
RICHARD MCGARRY | Overall ExperienceThis facility is very clean and easy to get around in. The Staff is friendly and knowledgeable and I will be recommending them to everyone and will use again in the future.
tracy smith | Overall ExperienceGreat service, took care of everything!
Bruce Wagar | First ImpressionsGreat place!! very kind helpful and understanding staff i would return in a heartbeat. Great work ladies and gentlemen keep it up..
Ronald Theus | Overall ExperienceEveryone has been very helpful and pleasant to work with. Steven (i think) that rented me the unit was great and very accommodating with my requests. Breeanna & Tracy helping me find and get into unit
tracy smith | First ImpressionsEveryone was SOOOO nice and I was happy with my time there....it just became so expensive that I could no longer afford my unit....otherwise I would not have left! :)
marie beckett | Overall ExperienceGreat experience! Kate great on the phone. Rich a gentleman at the desk. Willie cared, directing the loading of my furniture pickup. John and Max carried the furniture carefully and skillfully. BEST!
LISA ROSS | Overall ExperienceThe service at the site was excellent but the U-Haul system's inability to recognize and process my USAA Visa credit card either via the phone reservation or in-person is unacceptable.
Kenneth Brown | First ImpressionsMuy servicia con los clientes
Carlos Lopez | First ImpressionsStaff is very friendly and helpful
MAUREEN FALLAVOLLITA | Overall ExperienceProfessional and friendly service
Leeds Nudd | First ImpressionsI Was very happy with the unit. But I found that a lot of time the garage door were left open and any one could walk right in. That was the one thing that I don't like about it. Andre
Andre Laurion | Overall ExperienceSincerely love this company, I was prompted to do this review and although I am currently employed here, will say this is the most team oriented workforce ever. Best Boss Ever. Best coworkers ever.
Dani Boisvert | Overall ExperienceWould have been nice if customer service person could have stopped arguing with coworker and helped me without me h JBC to ask if someone could help me - not impressed with professionalism (lack of)
CATHY DRISCOLL | Overall ExperienceGreat service
Erica Johnson | ReservationBeing required to comment to submit the survey is annoying.
BRIAN PAGE | Overall ExperienceThe manager was great when I had a move out issue. Thanks. If I ever need UHaul again I will come to S Willow in Manchester.
Carol Barrett | Overall ExperienceThank you!
Afrique Brisbon | ReservationExcellent service, both attendants worked hard to satisfy my needs!!!
Arthur Papazian | ReservationClean. Staff was always pleasant and helpful. Use them often for rentals and storage. Excellent managed location.
Michael Myers | Overall ExperienceGreat People and Great Service! Sam goes above and beyond the expectations!
Gary Warren | Overall ExperienceHighly recommend! If you are moving locally or across country call Sam in Manchester. I am telling you – this will be the most cost effective and flexible option. Thanks!
Gary Warren | Overall ExperienceSam and the team at U-Haul Manchester were outstanding! Let's talk about Service, Convenience, flexibility, and communication! From our initial contact to our last - they went above and beyond!
Gary Warren | Overall ExperienceWeu helpful staff!!! They were extremely nice to me and my family. I highly recommend them!!!!
Patience Cooper | Overall ExperienceRichard Andrews at the U-Haul at South Willow St Manchester, NH provided me with above-expected customer service. I believe he should be praised for the amount of customer care. Thank Richard Andrews
hoa tran | ReservationGetting through to customer service takes.too long (15 or so minutes each time) but service at the facility was fantastic, expeditious, and smooth.
Justina Snyder | ReservationThankyou so much.
Linda Scott | Overall ExperienceThe staff was great at the South Willow center. The price was high and the increases ere way to often. Thank god you have a great staff.
MIA BIRON | Overall ExperienceDanielle was very helpful and friendly. She was nice enough to walk me to m6 storage unit to make sure I was happy with the location.
MIKE ELCOCK | Reservation.
ANNMARIE gifford | Overall ExperienceBerry good
Grace Barriantos | Overall ExperienceCourtney dropped off our full UBOX,and picked up our empty UBOX. She was super courteous, prompt and so efficient at her work! Thank you Courtney!!!
Eileen Wilson | Overall ExperienceNa
Laura Gilman | Overall ExperienceYou failed to pick up my U-Box on the agreed upon day, then charged me for an extra month rental due to your mistake. Your customer service is terribly broken. I will never use U-Haul again.
Tucker Hall | Overall ExperienceI was so happy with the enrire process. I moved across country and the folks at uhaul made it easy.
nathan romansky monty | Overall ExperienceReally grateful with the amazing help I receive from Richard and his team. I really recommend anyone to visit them to experience what I experience. Thank you guys. Sincerely Customer Ivan Ponce
ivan ponce | Overall ExperienceGreat customer service
Ioana Moldonovan | Overall ExperienceThe only thing I had a problem with his you have to pay extra for 24-hour access. In the past you always had 24-hour access with no extra charge.
greg statires | Overall ExperienceGood storage location, easy access, and staff were knowledgeable.
ASHLEY CARRIER | Overall ExperienceI dont go anywhere else the staff here has ALWAYS help me
jose mojica | Overall Experience