Everything was great
Brain DCustomer Reviews for U-Haul Moving & Storage At S Orange Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Yalls staff has been a huge blessing on how they have been very helpful and extremely pleasant to deal with. From the guys in Aurora Co to the Orlando folks I want to say THANK YALL!!!
John B | First ImpressionsThere are 4 bay doors with only two available. A u-haul truck was sitting empty at the one bay only to use. At first they told us it was a customer. After 30 minutes waiting no one ever came to the uhaul truck. We told the manager no one was using the truck. He said it was Not UHAUL. It was a customer. We continued to complain that it is empty and is uhaul’s truck . Finally he came out with the keys and moved the empty truck. There were 4 employees in the office including the manager and NO ONE KNEW ANYTHING ABOUT THAT TRUCK!!!
Valerie H | Overall ExperienceAndrew is a great person to deal with. The whole staff was very helpful. Thanks.
Christopher L | Overall Experiencepoor. GM never even reached out to me to resolve
Peyton S | Online Move InPoor staff. Rude and unaccommodating
Peyton S | Overall ExperienceThis location is set up very well for U-haul customers, easy to use and convenient.
John H | Overall ExperienceThey took the time to explain to me, showed me the unit, and it would be my best
OSCAR E | First ImpressionsGreat staff, everyone was very helpful.
Michael T | Overall ExperienceStaff were courteous, friendly, and demonstrated how to access my locker after hours.
Jack M | Overall ExperienceStaff showed where to sign into facility and location of locker. Very well done.
Jack M | First ImpressionsSetting up rental was quick and easy. The representative was attentive to my needs and presented a easy friendly atmosphere.
Tony S | First ImpressionsTonight's place where like more of the bigger units on the first floor
Maurice W | First ImpressionsThanks to you all for your help moving in! :)
lovelydia m | First ImpressionsAll my items in my unit was broken and most of all my items was stolen. I was so disappointed that I went thru this experience especially while having my value items in there including my child’s stuff. This was the worst. What I would say is that the manger did waive off the fees that I had with them there but I’m still in shock for all my belongings being stolen from one of there employees. The reason I say that is that we never picked up the key from the unit the front desk people had all this time and when my husband went to get our belongings it was most of it gone. They couldn’t even find the key to the unit they had to cut the lock. Also there was a current employee that was working there that no longer works there. So I found that very odd. But at the end of the day you really can’t trust no one not even if it’s business. Realistically I wish I can get all my money back from the beginning of the unit that I have paid because again this is one of the worst experience I ever had to deal with and I’m a not satisfied customer at all. I would never recommend this storage place.
Elizabeth L | Overall ExperienceMy son reserved a truck and a hand dolly when he got there on the day of his reservation for the truck and Dolly it was in a relatives name not his and they didn't have a dolly ready for him and that was to move all items out of both of my storages on that day that was very disappointing
deborah d | Overall ExperienceFriendly and helpful staff. Clean storage.
JOI C | Overall ExperienceThe price increases are starting to get prohibitive.
DIANE M | Overall ExperienceSorry I wouldn't recommend uhaul for storage because your prices have gotten out of hand. I'm in a larger unit now which is 40% less than your comparable size
STEPHEN S | Overall ExperienceThe staff went above and beyond to help me, I am so glad I chose this location. Thank you!
Angela H | Overall ExperienceThe staff at this location was great. Melody is incredibly, knowledgeable, helpful and made doing business with uhaul a pleasure.
katherine k | Overall ExperienceThe manager at the time I droves was upset with the other driver's because of there lack to communicate properly me
Anthony D | First ImpressionsThe facility needs an elevator or lifts. Very difficult to move furniture up a flight of stairs without it. The main lead female manager is very friendly, helpful, efficient, and organized. She is an asset to this location.
BRUCE K | First ImpressionsThere was a racist Hispanic woman that ruined this experience. There's too many Hispanics in this state.
Nathaniel J | Overall ExperienceLong waits Did all in app And had to do all again at site
Jennifer T | Online Move InNo one answers the phone at all I’ve been calling to try a save my stuff or to see what could be done and Alex is no good I’ll never ever use Uhaul again I’d rather just leave everything for the next person who moves in the house before I lose everything again
helena m | Overall ExperienceThe facility employees are not the best in regards to any form of customer service. The main office employees I have worked with over the past year Felicia, Kyle and Ashley.... ABSOLUTELY AMAZING EMPLOYEES!
BRIAN M | Overall ExperienceWorse experience i ever Had
Dnisha F | First Impressionswe are actually finding a new unit to move our stuff into. makes zero sense how the loading dock is too high for the trucks and we ourselves have to figure out how to lift heavy loads ourselves with no ramp or anything, and that our unit was on the second floor with no elevator?
jordan d | First ImpressionsI’m giving 2 stars because of the horrible decision to put storage units you have to access via a rolling staircase. I originally had one on the ground floor, but it turned out to be too small. The only ones available were the ones you could only access with the rolling stairs. It was the biggest pain in the neck. I didn’t even know these existed or I would not have stored my stuff there. Also, there are people who are clearly living in those units. There are also homeless outside often as well.
Kim M | Overall ExperienceIt is a very necessary and useful business for people.
Anthony C | First ImpressionsAfter choosing UHaul and UBox for over 30+ years, I would rate this particular moving to Orlando / move-in experience 02/14/2023 as the BEST FIVE STAR experience I have had to date. The customer service level has improved through the years. The check in women coordinated the UBox access appointment with the storage unit I was loading into at the South Orange, Orlando 32806 location. Her service was personable and first rate. Jose & his team member assisted me with 4 items I was not able to physically move myself. Their help was greatfully appreciated. There was even a front counter women who assisted in removing a homeless person that was loitering to close to my UBox and she "handled" the situation. Thank you. Congratulations!!! ... Team South Orange, Orlando, FL 32806 for a five star A++ moving experience that I would recommend.
Harry W | First ImpressionsGreat customer care, courtesy and respectful. Took time to make ensure all our needs were taken care of prior, and made awareness of all areas of entry pads and took time to make sure we were educatedb on the use and proper way of signing in and out to the facility... Definitely will recommend this location due to the respectful and politeness of staff. Very thorough and kind.
THALIA B | First ImpressionsYou have sent this to the wrong person. Someone has given you an incorrect name and email.
Beth f | Overall ExperienceVery good customer service… this is the best
CARMEN S | Overall ExperienceStorage unit was upstairs with no elevators. As I am a person of advanced age, it made it next to impossible for me to work with. I had to pay alot of money for help moving out.
KAY C | Overall ExperienceWe were impacted by Hurricane Ian and had to secure a storage unit and this place was so accommodating and friendly. Thank you for your help and reducing the stress put on us by this storm.
Pamela C | Overall ExperienceThe facility has no ramp access and requires going up stairs into a tight 90 degree or use the rolling doors. I opted to reserve a 15’ truck and consider it a “moving in” cost because this location has treated me so well in the past. The intention was to load the truck, move everything into the loading area at the facility, then return the truck immediately. Living nearby the rental would be for less than an hour. Upon getting my return call to arrange the rental the woman on the phone was so condescending and disrespectful I hung up and canceled two truck reservations immediately then moved out of my storage unit. I have no interest in paying money to be talked to like that. I gave one star because I’ve actively told friends and family in the area about my experience and to avoid uhaul.
JAIME M | Overall ExperienceVery odd placement of 5 x 5 units but all in all it worked out.
karen r | First ImpressionsOverall great experience! Highly recommend this storage facility! Top to bottom A++
EDWARDLOUIS B | Overall Experiencethe general manager was extremely nice as i had to upgrade the first unit we got was too small.
Pamela C | First ImpressionsIt would be better convenient to have more than two loading docks. We had to wait for someone to leave for us to unload.
ana v | First ImpressionsIt was an amazing experience to own a storage unit within your faculty unfortunately I can’t afford to rent it at this time although I do do a lot of business with you guys! As a popular mover on my own platforms. I’m currently in the process of registering my company for an improved design of itself. Thank you for supporting my small companies development through this program you guys offer!!
Maximus b | Overall ExperienceI paid movers by the hour and when we arrived at the facility an employee had Parkes in the loading dock!!!! She worked in the "call center" and couldn't move her car right then, so we would have to wIt. After going into the office 3 times, finally someone had to get her keys and move it. It took at least 20 minutes just to have access to unload our truck. When I asked WHY would an employee park where trucks must unload, he said there were no other parking places! Around the other side of the building there were numerous parking places. My advice to your company - tell your employees to park in areas where customers do not need access to park to go inside to do business (I also had trouble parking and purchasing moving supplies the week before). It seems your employees don't want to WALK around the building. How rude and lazy. This 20 minute wait cost me $80. I want that $ refunded.
marla m | First ImpressionsAmazing THANKS 😊
Felicia B | First ImpressionsThey were awesome since day one.
Eli C | Overall ExperienceThe location was secure and clean. But the real star of the show, is the staff. They are happy, funny, and friendly. I couldn't have asked for a better experience. I personally saw them handle a line of 9-10 customers at 9am with grace and poise. The staff at the South Orange location deserves recognition.
Chris F | Overall ExperienceThe gentleman that took care of us and got us the key and where everything was was extremely helpful and made the experience less stressful!! He was absolutely amazing I forgot his name but you can see it on the computer who signed me up.
sharon w | First ImpressionsThis is honestly the cleanest U-Haul I’ve ever seen. It seems like the facility is under good maintenance and security. The staff is friendly, attentive and OnPoint.
ABDIEL Z | First ImpressionsThey didn’t prepare me for navigating the facility. They sat in their chairs and gave me no instruction. They didn’t get me the supplies I rented online, they didn’t give me the unit number to my storage room (which they didn’t even read my reservation to see that I had one). They didn’t tell me that that wouldn’t be providing a lock, so my storage unit was unlocked and I had to leave to buy a lock in the middle of the night after unpacking a whole apartment’s worth of things. They provided no helpful service. They gave no instruction on how to use the key to access the facility: it requires a swipe at the main entrance door before it can be used to swipe at the door access to the storage units. They gave me attitude when I asked about the lock. It was, overall, a terrible moving experience.
Susan L | First ImpressionsEverything was good and the staff was very friendly and helpful.
Veronica G | First ImpressionsBetter communication especially when someone is planning on moving out there belongings make sure you close their account accordingly
Kiara W | Overall ExperienceEvery member of staff was pleasant and helpful was a very good experience.
Melinda A | Overall ExperienceKyle was helpful and switched my unit but there were multiple homeless people very sketchy LIVING inside the units it felt extremely unsafe and it was my last resort as I am moving to Chicago so I felt stuck in a scary situation. Also had to manually move an entire truck through a different garage as the door was broken. All in all the worst moving experience I’ve ever had
Georgia H | First ImpressionsI had been routed to three centers before we made it to your center. I was more than irritated. To add the truck I reserved was broken. Also the system crashed!!! BUT, my irritation changed quickly due directly to the friendly and knowledgeable team. Your team lead was AMAZING that day!!!!!
Kimberly R | First ImpressionsEVERYTHING ABSOLUTELY BRILLIANT! SHAQUIELLE!!! BRAVO!!! SUPER STAR SERVICE!! ALEX!!! GRATITUDE AND APPRECIATION!!!
Frank S | First ImpressionsThe staff at the facility were amazing but when I booked this on the phone to your main phone number. I said I wanted to store a washer and dryer and flooring. I was not told it would be a second level 5 feet off the ground. Also how do you expect people to get their itmes up on to a loading dock from the street level with no other entrance to get in?
JOhn P | First ImpressionsI would have preferred to all at one level.
Eden M | First ImpressionsThe whole experience was great the staff are very nice and professional! I will definitely be using this location my next move!
Latoya A | Overall ExperienceThe loading dock needs a lift to allow for easy transfer from vehicle to facility. Also, the lights cut off while accessing unit.
erica f | Overall ExperienceLoading and unloading was not good but like the customer service
Nicole C | Overall ExperienceThe representative Shaquille was great however the experience with the storage rental was horrible. I reserved a storage on 10/26/21 to get there with all of my things on 12/01/21 to not having the reserved storage available and no other storage units available. The representative found me a storage unit after 30 minutes of searching that was smaller than the space I needed. All of my things didn't fit so I have things I have to find some other place to put them. The store unit looks horrible patched up and it doesn't even have a net to cover the top and protect my things. This was a inconvenience to me and my movers.
Ebony C | First ImpressionsKyle was absolutely outstanding. I needed space and a truck on short notice, and it was an emotional situation. Kyle was very kind and positive and distracted me from my situation. Everything was simple and clear. Great bright facility and easy to access. I’m very pleased and grateful.
ANNA H | First ImpressionsThe prices on the rental units should be reduced. It is a bit pricey.
Sabine D | Overall ExperienceVery professional staff members. Quite knowledgeable.
Eli C | First ImpressionsFirst and foremost, staff never answers the phone. Secondly, I had an issue with the general manager. He was not only rude but doesn’t care and it shows by his staff never answering the phone. I will probably never use U-Haul again.Surely not orange avenue.
Christopher W | Overall ExperienceI was there for 2 and a half years no problems
Jacqueline M | Overall ExperienceUpon checking in a few months ago the person who stated he was a manager was so rude to me. I had already filled out everything online and when I Arrived was told I need the name of another person. I don’t have one. I’m 100% solo in my life. He was such a jerk about it and yep old me I can’t rent here which would have left me stranded with a few belongings. So I made up a name and he said see that’s no so hard is it? There’s a lot more to it but I’m sure I’m running out of space. I know that we are in a world of being short staffed but respect and courtesy go both ways
Angel D | Overall ExperienceThe staff are fantastic. Kyle was especially awesome. I am very happy with my experience.
John D | Overall ExperienceTo be honest i was a lil upset because online the way you guys label your storage. I had a 1st floor storage Upper level its says not understanding that it meant 2nd floor UPSTAIRS. I had already had a rough day with the Uhaul drinking up so much gas for a 3 1/2 Hour drive spending $110 just in gas and receiving the truck on Empty and all the credit me for gas was $46 something wrong. But the Asst. Manager their was Awesome great customer service, and patience made me feel at easy after a hectic day. I would say he was the M. V. P for me yesterday. Thank you
Angela D | First ImpressionsThe plastic curtain where we load or upload merchandise is very annoying, there should be a something to hold it open when we are working. Also the platform to load or upload is much higher the the UHaul, that difference in hight plus the plastic curtain in our way makes it difficult and dangerous to work.
Christiane C | Overall ExperienceEverything went as well as possible. Thank you
John D | First ImpressionsDone well boss
EDMOND L | First ImpressionsHice una recerbacion una semana antes.Cuando llego el dia que llegue al lugar no era lo que habia recerbado.Tres dias para poder baciar el camion a la verdad que fue un dolor de cabeza.Y a un asi no resolvi co ellos.Un amigo me tubo que prestal si garage.
Jacqueline R | Overall ExperienceI reserved a unit online. When I arrived I was informed I needed to add additional names and phone numbers to my reservation per unsullied policy. I didn’t have a name so the person checking me in said well that’s fine we can just cancel this reservation then. I kept telling him I don’t have anyone and he said come on everyone has someone. A mom a dad? My parents are deceased and I have no siblings. I do not have anyone that I can put down: your website needs to be clear that you need this info. I ended up making up a name and phone number just to get this guy to back off. It literally almost left me stranded with no where to store my stuff. Yep his was a very stressful and humiliating day xperiemce. No help at all from your manager just a give me a name or we will cancel this reservation.
Angel D | First ImpressionsExcellent experience. The only odd comment would be do you have someone actually living in their storage unit? His unit was close to mine, and he was always plugging in his radio or generator into the hallway wall socket. He had chairs set up inside his unit so he could eat his dinner, and had female friends over who would bang on the outside door, calling his name, and he would open the door to let them in. They sat in his unit with him late at night. Every morning, his unit would be locked and he would be gone. But every evening, his bike would be in the hallway, along with chairs and boxes. His appliances were plugged in and he was eating dinner and listening to music most evenings we were there. Maybe he’s the night manager? If he is, a sign posted on his unit or nearby would be helpful so we aren’t worried what he is doing could be viewed as suspicious or illegal. It was just an odd experience to see a man literally every time we were there after hours living out of his unit.
Diana D | Overall ExperienceTyler at the South orange location was so accommodating and helpful. Moving is a very stressful event and Tyler made it a bit easier. He was always available to help and made it easy for my family. I appreciate all of his help. Dana Butler
Shawn B | Overall Experiencethis was the second time I used this location and I would use them again.
Gregori T | Overall ExperienceIf the would call back or answer the phone to answer questions are issues with the units, that would make me happy.
MARISSA W | Overall ExperienceI would recommend this one but I was unhappy with the service I received from Taylorsville NC.
MARISSA W | First ImpressionsVery happy with our service we received
Vincent D | First ImpressionsNo elevator in the storage area..
Flora V | First ImpressionsAll the staff seemed decent but very over worked at the moment making them seem unable to provide quality service to those walking in.
Sean O | First ImpressionsShould pro rate the storage units when you don't use the full month and the trucks should be worked on the one we had the front end was no good we were lucky we could stop.
Brenda S | Overall ExperienceIt's rare these days to receive good customer service, especially due to COVID-19 many of Us are in fear of dealing with normal day-to-day Activities, some just don't care to say the least. My experience with Alex and Kyle was very helpful, we laughed and cried(I did, you would too with those long-distance prices) and laughed again while still trying to give me the best deal.
Esther F | First ImpressionsI t was good
James B | First ImpressionsMy experience was great only upset was getting truck access to building maybe a ramp slop to back up to building better access overall great experience thanks uhaul.🙏😁
javarius h | First ImpressionsNever again....damage goods within one of my storages. I was storing a $10,000 snap-on toolbox among other tools and stuff that was in my garage before relocating...Due to covid 19, I became behind in payments. As we all know once payment is behind they cut your lock off and lock you out of your storage till you are up to date...My problem wasn't being locked out.....My problem started when I paid off my bill and decided to leave. When they cut my lock off, they went into the storage unit and cut across my toolbox with the cut off wheel they used to cut the lock. The other Dewalt stackable storage containers I had in there had signed of attempted forced entry.....never again will I use Uhaul storage.....customer support was great during the storage process and this situation is probably isolated to the individual location....but I refuse to ever go through that again. There are cheaper and more secure locations than Uhaul.
michael l | Overall ExperienceIt was a really nice place and the staff was very friendly and helpful.
AARON U | First ImpressionsCustomer service was always supportive and professional to accommodate your needs. I will always depend on U-Haul for my storage and moving supplies. Trucks are always in working order and clean.
SUZANNE L | Overall ExperienceAlex Medina was very helpful and went above and beyond to make my experience very enjoyable. It helped me to ease my mind. I'm thankful for people like Alex who did everything to help me and my family 👪
daniel s | First Impressionsi enjoyed the storage.
Mary L | Overall ExperienceMr. Alex Medina went above & beyond when we needed help. Excellent!!
Javier F | First ImpressionsWorkers were healthful.. would definitely be my first choice to store my valuables... facilities were very clean and climate was perfect.
Bryon w | Overall ExperienceThe staff at this location is extremely helpful and friendly. 1
Judy M | First ImpressionsI am very impress about the friendly Customer service that I received. Uhaul has really met my expectations.
Mary L | First ImpressionsEspecially in these times of pandemic Andrew was super helpful! 5 stars for customer service. The facility itself is well maintained.
Devendra S | First ImpressionsEveryone was helpful and knowledgeable they should get paid good money to make people feel comfortable leaving important items in their care.
Bryon w | First ImpressionsThe current crew is excellent. I did complain about one staff person not wearing his mask and whistling as he walked towards me but I returned weekly for 3 weeks and never saw him again so maybe he's gone. In the Covid era it's never to safe. He wasn't speaking to me so he had no reason to whistle. I spoke to him under my mask but he never responded so I don't know his motives. All other staff was friendly and courteous not only to me but to other customers so that's a good thing.
Sondra D | Overall ExperienceIf storage ever needed again or truck rentsl..will always choose this facility!!
CHALLA W | Overall ExperienceI got there before closing was told that I couldn’t unload my U-Haul truck. Then i was promised someone would be there at 630 AM the next morning so I could unload my truck. The lady told me sje couldn’t find my reservation, so she took the time i could’ve been unloading the truck to find the reservation. She then tried to create a new one and told me I wasn’t charged until i showed her my banking app that showed the charge. A guy from the back (thank god) came out and had to show her how to use the software to find my reservation. He found where i had been charged and everything. Next morning i get there thinking all i needed was the black card she gave me, come to find out there’s a whole check in and check out process that she didn’t even tell me about. On top of all of that i was charged for a lock for the door. Then I speak with a new lady who’l told me we had access to our until until 10pm and that there shouldn’t have been an issue with us unloading the truck the night before when we got there before 7pm. Then I was told I couldn’t leave the U-Haul truck I rented from another LOCAL U-Haul Location because i didn’t get a certain type of U-Haul truck reservation and was told “i should’ve been told this when I made my reservation”. There were so many service failures within my experience that Indint plan on keeping my stuff with you all ever again.
Jordan S | Online Move InWe only used the storage for a couple of months, but they were really friendly and helpful. Highly recommend.
elizabeth m | Overall ExperienceStaff was very friendly and help full.
RISHI D | Overall ExperienceThank you
Maria H | Overall ExperienceThank you very much all that was going to y'all help me out thank you
Richard W | Overall ExperienceSo nice the young ladies and Manager.. Very accomidating made sure I found a unit that I was comfortable with and she helped me really above and beyond regardless if it's her job.
Sean H | First ImpressionsYou guys did a great job. Thank you.
Bradley P | Overall ExperienceService was very good . Alex was very helpful and friendly. Thanks will use again .
David B | Overall ExperienceThe guy who helped me was very patient and explained everything to me carefully, it was easy to return a vehicle and took a bit of time to get a storage unit but we're satisfied with what we got
Jacqueline S | First ImpressionsAndrew was awesome with all his help!
Valerie B | Overall ExperienceThank you for great service.
Jonathan T | Overall ExperienceVery professional Mrs Johnson,
minnie j | First Impressionswonderfull people and kindly
Julio S | First ImpressionsI felt ripped off based on having smalllest sized unit and how much I paid. I came in on one month free otherwise the experience would have been blasted on social media including Yelp.
dorea m | Overall ExperiencePerfect
Sily J | First ImpressionsThis place has awful service and communication i attempted many times to contact manager regarding billing which attempted to get nowhere theyre rude the place is sketchy - William is the best!!!!!
Stephanie R | Overall ExperienceThe GM was incredibly helpful and had great customer service skills.
Devin M | Overall ExperienceThe storage facility where you access the units are extremely small and almost in accessible. If your unit is on the second level you literally have to life everything up stairs to be placed in the un
Santoria J | Overall ExperienceIt was nice but wish you guys had a better way for us to get our stuff in the unit we had to climb up an down the stairs very tiring
Mary S | First ImpressionsThe new access method with the card key was a big improvement and made the facility more secure. For a while we saw evidence of rats having visited our unit, but we suffered very little damage.
ROD R | Overall ExperienceGreat service and customer support
James D | First Impressionsnone
Eloise S | First ImpressionsFacility was under staffed and wait was extremely long. Staff didn’t know how to cancel a transaction?
Tammy D | Overall ExperienceGreat staff and service
RISHI D | First ImpressionsGreat Experiece
TYRONE A | Overall ExperienceNo elevator, The way the storage is or set up their very uncomfortable when you come with the truck it's a lot lower than the actual floor of the you haul
evelyn r | Overall ExperienceTravis provides excellent customer service and performed my move-in over the phone with no issues. I highly recommend U-Haul at South Orange Avenue, Orlando!
ariel b | First ImpressionsGreat customer service, help when needed.
Judith B | First ImpressionsStaff was helpful during move in and move out.
John O | Overall ExperienceAndrew is the best! Simply told him what kind of items I would be moving and he showed me the best unit that would accommodate my needs!
EJ B | First Impressions.....,,,
brunilda b | First ImpressionsI never visited this place. The pod I dropped off in PCB Fla was to be delivered to the address I supplied. Was not & had to pay add to have it delivered. It came w/no ramp no trailer no canvas cover.
Jack C | Overall ExperienceIt was a misunderstanding in the beginning but Andrew the manager fixed it ,, great guy
Wilfred S | Overall ExperienceI was a misunderstanding in the beginning But Andrew the manager fixed the issue ,, he’s the best
Wilfred S | First ImpressionsStaff was efficient and friendly and didnt take all day like most places
michael c | First ImpressionsN/A
CLIFFORD D | Overall ExperienceMoving can be incredibly stressful and this IHaul facility and staff helped to ease a bit of that stress. The online payment method is a huge convenience. Thank you!
Cindy H | Overall ExperienceI had been offered a storage on first floor, when i arrived, i had to get a bigger one, the one offered was not a 5,x10. The only other available was up a flight of 6-8 steps. Very difficult for me.
evelyn r | First Impressionsthe lack of effort to fix a mistake they made regarding the unit I chose to rent I gave them a a credit card to hold a specific unit called a reservation when I arrived on my day and time I had to wa
leslie c | ReservationSue was very helpful as she offered to help me carry my things into my new unit. That was very considerate and she went above and beyond with excellent customer service!
Beverly D | ReservationNo comment
MIOLA J | Overall ExperienceThe place was kept very clean and looked like a safe area, The Guys were always friendly.
Gregory D | Overall ExperienceVery clean nicely renovated beware of yellow paint ha ha ha
daniel j | ReservationOk
Paul C | Overall ExperienceA very good and nice staff from the manager Andrew to the Staff Greag nice People they work with me from day one to my day of moving out. Thanks for everything guys
Ramon P | Overall ExperienceAmanda is the ONLY helpful person. Austin is rude, lazy & rather than do his job, he made me walk to my car & find it my past rentals. I’d write more on this but there aren’t enough characters allowed
Barbara P | ReservationCommunication was great with the Orlando, FL U-Box facility. Communication was poor with the Tempe, AZ U-Box facility.
David D | Overall ExperienceNo changes
Latresha B | Overall ExperienceVery happy with all their help.
Cheryl B | Overall ExperienceAndrew and his team was very helpful and was very respectful. I will use them again if I have too. Also will tell others.
Marianne B | Overall ExperienceLa puerta de descarga está muy alta y el horario de cerrar la puerta no combina con las necesidad de los cliente.
Yolanda c | Overall ExperienceClean facility but not the easy access. Have to go up stairs to get in and not all bay doors work to back trucks up to do takes more time and effort to load and unload
ALLEXANDER B | Overall ExperienceThe staff in NYC is not friendly at all. Orlando’s staff is super nice.
victor w | Overall ExperienceGreat service
Astrid S | Overall ExperiencePoor customer service.
Yessenia G | ReservationI just got my stuff and everything looks exactly the same. It is great to see nothing was destroyed even after a year in storage. I'm a happy customer.
Gerson R | Overall ExperienceLove the staff. Facilities are well kept
LAURA C | Overall ExperienceMy biggest issue with u-haul has been communication from one person- to another. I think I have addressed my concern speaking to one person, come to find out its 'not in the system'.
Nisha G | Overall ExperienceAndrew and his team were very friendly and went above and beyond to help me with anything I needed. I felt very comfortable and safe at this facility and would recommend this site to all!
Brenda K | Overall ExperienceI will recommend this place cause customer service was great, and the very clean.
Irma T | Overall ExperienceGrear service
Aris t | Overall ExperiencePoor equipment and poorly manager. Can’t describe all issues I had in 200 characters
MATT K | Overall ExperienceThe staff was very helpful.
Carla W | Overall Experience