Please ensure that the trucks are in good working order and not damaged.
SAMI A.Customer Reviews for U-Haul Moving & Storage at Royal Windsor
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Expect to wait 15-30 min. I think they are understaffed.
DANENE C.Great experience! I'll be back to this location
Craig S.Everything went smoothly - booked the day before, picked up the van and was on my way in 10 minutes - dropped the van back half a day later in 5 minutes.
david R.Everything went great thanks.
Alan A.Everything is great except the returns process. We were left standing by the van for quite some time while employees ignored us. We finally had to go in and get someone to accept our return. This was the only weak link.
Nancy A.The storage facility was very clean and well light and the staff was the most helpful and friendly people I’ve ever met at a U-Haul location!!!! They work with you to provide you exactly what you need !
rasheed r. | Overall ExperienceNothing everything was fine
luigi D.Rude customer service. I asked where I could park my car when I take the truck. And the response was, "Do you see any spots in the lot" so not helpful and very rude response for a simple question. I'm sorry you have too much product and not enough clientele. Maybe be more polite.
Bryan M.be better with communication
Brynne B.Check in counter employee ignored me mid check-in to read an email on his phone. Like I stopped existing.
robert P.I had pre book a trailer… for what I thought was a full day (closing time) only to find out on arrival I had to have it back for 5… the customer service rep kindly made an adjustment and told me I could have it back for 6:30. Then my phone started blowing up at 6:15 cause the trailer wasn't back… you should not be double booking!!!! now you have 2 irate cx and I will kot be back to this location
Liana B.Had some issue finding the cargo van key, waited for staff who helped very efficiently.
Dennis C.Nothing Great Customer service
Siavas P.Provide what was reserved for a move
CODY G.I rented it a trailer ,the costumer service was exelent and the old man to help the people to connect the trailer very friendly and hard worker.
Jairo S.Very good
Ates F.Place and equipment was OK not in excellent condition... First I booked on line for 28th feb couldn't find the equipment again booked for next morning...
nadeem K.Staff was not very helpful. Requested equipment rentals were not loaded in the truck. Pickup time took an extra 45 minutes.
Randall S.More parking spaces for personal vehicles.
MUHAMMAD FAIZAN A.Service was great. Truck had high mileage but worked great. Very good experience. Everyone was kind and efficient.
LOUISC P.Make sure that the rates are being reasonable. It's little bit costly as I thought
Parth S.you need to change your debit , credit machines to allow customers to use the tap feature when making a payment .
Bill S.I asked to rent a trailer till the end of the following day and got charged for an extra day, I was never told it was done in 24hour intervals.
james P.The u haul place open on time trucks are clean
Mauricio C.Extremely slow check in, nearly 25min to get me a trailer
robert P.Unfortunately trailer was not maintained well. Could have used a good broom to get the rocks out. One of the pegs to hold the gate up was broken. Employees didn't really care for service and one clearly could not speak English enough to be there
andre D.Well, for starters, how about you meet the customer at the counter so you can let them know the final bill before taking it upon yourself to charge the card on file… especially when it was discussed upon pick up that a different card would be used when paying the remaining balance. Therefore not running into the issue of screwing over someone's day who now has to wait for their money to get sent back to their account. THIS WAS THE WORST EXPERIENCE IVE EVER HAD USING U-HAUL AND I WILL NEVER USE THIS SERVICE AGAIN. Disgusting service and behaviour overall.
rebecca K.N/a.
Mira L.Great customer service and great work
Igor N.Excellent Service. Pickup and Check-out was super smooth. Thankfully they didn't rip me off as with other Rental Services. Points of Improvement: 1) Taking pictures of the Roof was difficult (to check for damages) 2) Per Km Charges should also be displayed/advertised as you do with the Per Day Rental Price of $19.99. 3) The vehicle was covered with salt so it was difficult to assess any minor damages/scratches during pickup, even though I took pictures. 4) Check-out was a bit difficult after business hours since I took pictures but my cell died. I dropped the keys but when I came home, charged my cell to do online check-out, I found the process a bit cumbersome since it asked for my location and asked me to upload pictures via Camera and not stored pics (although I had time-stamped pictures). 2)
Saumyadeep M.This was the worst overall experience i ever had getting a moving truck. Not this location but the entire process. I was moved from one location to another. It messed up my entore move and was unable to get done what i needed to do. I was told a supervisor would reach out and still have heard nothing.
Jennifer N.The gentleman that helped us was soooo nice-we were in the office several times and he was polite and helpful and extremely nice every time we saw him. He is exactly the type of employee that makes you want to come back again!
STACEY P. | First ImpressionsThe girl at the front desk was very pleasant and helpful but I noticed aferwards that she had spelt my last name incorrectly and list my email incorretly, John the gentleman helping me hook up and unhook unpon returning corrected my email address and I have to say that he was extremely helpfull and very pleasant to deal with, He is a real asset to U -Haul Thank you for the service Steve D'Angelis
Steve D.car is very very noisy and pumpy. total price is too high
medhat G.From beginning to end of checking to drop off the personal were all very helpful. There trailers are very heavy duty. I have rented from them before and so far it's always been a good experience.
Gary P.Properly maintain your vehicles- it broke down after 10 mins and we were stuck on the side of highway for 2 hours waiting for them to figure out how to assist us
Chloe O.Nothing on this occasion
SOLOMON B.It was raining and because the truck already had overhead damage to it, there was rain coming into the cabin behind the seats... Not the most ideal. Not enough staff to receive the trucks as we brought them back. Location was ok. We've utilized this U-Haul before and will again. Easy and quick processing for truck pick up.
Ashley V.Gave up trying to make a reservation with your app. But all was good when I phoned it in
Chris B.Had to wait 15 minutes for someone to assist with the drop off of the vehicle. As mentioned above, with only getting the vehicle at quarter tank of gas, I ended up filling more gas than needed for the trip and was told that it is “company policy†to not reimburse back the unused gas. So you profit an extra $60 in gas which in my opinion in very poor customer service and proves that this company only care about making money over providing good customer service. Why not require to have all vehicles rented out with a fill tank of gas to eliminate the need for the customer to guess how much gas is required. I am sure that if I returned the trunk with less gas, you would definitely be charging me for it but not the other way??? It would be nice to prove me wrong and consider reimbursement for the extra $60 in gas that I paid along with the inconvenience of driving the extra 60km to pickup the truck. But I doubt you will do anything about it because of “company policy†to make a profit. I will never use U-Haul ever again!!!!!!
J Romam W.Great experience!!!
ZDZISLAW G.Service from the staff was excellent. I brought the truck back almost two hours late but I don't think the 25 extra minutes I had to wait for the right rear tire to be inflated was accounted for.... Other than that everything was great.
James A.First of all when I picked up the trailer, there was dirt and mud all throughout it. Luckily, I paid extra for blankets. As I did not have a broom to sweep it out. The trailer up around 9:30 in the morning and returned it by 330 to 4:00 PM.. upon arrival of bringing the trailer back, I parked it in the same spot. I picked it up from walked into the store. Talk to one of the girls at the desk she came outside with me told me everything was good took my paperwork from me and I went on my way the next morning I was awoken at 7 AM receiving calls from that U-Haul location stating that I still had the trailer and that they needed it to be returned. Throoughout Today I received multiple calls of harassment from employees continuously, stating that I had not returned the trailer. I don't know what you guys are doing over there, but I will never rent from this location again. There is a gentlemen that works in the morning shift. He assisted me with getting the blankets, the buggy cart and dolly. He is great at his job, the workers inside at the desk. I do not know what they are doing all day as they are not paying attention to these details.
Corbin M.Review after hrs share customer service was horrific, waited 10 minutes,put on hold with out any acknowledgement, called back several times same ,never talked to any one and put on hold , terrible service from that area
Nelson S.Coffee while you wait
Gus D.Very friendly and professional service. Thank you very much for the help in hooking up and dropping off. Donald
donald M.Improve phone service as when I first called, I received a confirmation and when I went to the initial location, they had no hand dolleys
Rod B.This was the first time I ever rented a uhaul. The cashier handed me the keys with no instructions. She didn't tell me the license plate is not the number on the key. The number on the key is above the license plate on the truck. Also, once you get to the truck you have to use the link sent by email or cell phone to start the car. When someone doesn't tell you this it's very confusing to a first time user. Also returning instructions in cases where the location is closed should be explained since you Need the app to complete this step as well. I would not rent from this location again. I had to call a friend because there was no parking for personal vehicles and no signs to say where customer parking was. Its very disorganized.
Dalia W.Wonderful friendly staff
Peter W.I think the company should hire more staff to do the customer service stuff. Don't let the customers waiting in the long queue. Thanks
CHUNG YIN W.You charged me $50 as a gas charge when I only drove 6 miles and returned the equipment with the same level of gas as when I received it.
Andrew P.This experiences was excellent. The staff were friendly, service-oriented, and quick.
stefan E.I would never suggest anyone staying in Brampton to pick up from location 30 km away. Also they gave me 20' where as I reserved 15'. Further, I waited for almost 8 hrs in Brampton 411 main st N to fix the TOW Dolly issue which is NOT acceptable at all. I recommend SHUTDOWN the UHAUL 411 main at N location rather than wasting customer time and abusing them. The staff working in Brampton is USELESS. and. have no idea what they are doing.
Harjeetsingh J.My initial reservations at 3925 Doug Leaven's Blvd at 9am was not setup for mobile pick up yet my reservation was confirm as if it was. I had to call Uhaul and drove to another location 15km away to get the vehicle. Would have appreciated more dependable booking experience.
Furkat S.Over charged me rented for 26 hrs charged 48 hours
John S.This location was just fine, The first one I went to was not that accommodating that's I went to the Winston Churchill one. The one in Etobicoke on the queensway uhaul was not accommodating and wasn't customer friendly I hope you could improve your customer service.
Bobby E.Good customer service
Recto S.I found bigger for cheaper, For 6 months anyways
SCOTTE S. | Overall ExperienceThe vehicle is not cleaned, and the radio is not working, :( the FR tire is low-pressure, wipe blades are OLD and not efficient. I had a hard time driving it because it was raining, I had to stop a couple of times because I could see in my front. So bad!
Paulo F.I use uhaul a lot. I'm a big fan.
Michael H.All good here. Thanks
Fatema P.Do what u say. I will never rent form you guys again. Truck was not at location that I requested. Truck was out of gas. The guy put the wrong location for drop off to top off the end of the day. Amazing appearance. Truck was a pcs of shit ,noise, check engine light , and ran like shit.
matt B.The booking agent at the desk noted the wrong rate was applied to the booking. He indicated it would be corrected on return. When I returned the vehicle, it had not been corrected. The new agent consulted with the original agent & the rate was corrected. They didn't push me off or make excuses, they fixed it & I appreciated that!
Carla C.Hassle free service.
Alvaro F.Very nice people.
NASER B. | Overall ExperienceNever parking, disability parking never available always has a uhual truck parking there that's against the law.
Linda J. | Overall ExperienceAgain, the staff was always helpful and attentive. I even forgot to take pictures of the empty unit and a staff member said that she would do that for me. I forgot to put in the symbol before the code numbers and after the code was input the symbol # then The only challenge was when calling the location no one answered the phone. I had to chat online letting a representative know that I need to speak with a live person right away. It did happen because as noted above..I forgot to take pictures of the empty unit. Other than that the kind mannerism and professional service were always displayed. Thank you for, the storage service right from the start to ending of the contract.
sadie n. | Overall ExperienceExcellent services, friendly staff and price was very reasonable.
Gladys o. | Overall ExperienceI would like U-Haul. who is having storage facility to keep someone to stay after hours. For emergency and assistance.
Aliraza N. | Overall ExperienceA suggestion is to offer a contest to customers that are renting the items or storage. Thank you again, for hiring the representative that served me at the 2700 Royal Windsor Drive location he gave good customer service was quite kind and his mannerism was refreshing. Know he knows how many steps goes up to the upper level 10 😀
sadie n. | First ImpressionsUHaul vehicles blocking all the customer parking areas, no place to park. Bay door was not accessible in the evening early morning. Reservations not being fulfilled, hutch installs cancelled with no notice are just a few of the issues. GM of this location does not care about good customer service
Michael P. | Overall ExperienceThe most impressive thing about this facility is how clean it is, the lady who takes care of it has a lot of pride in her work and it shows.
Steve Z. | Overall ExperienceStill waiting after 2 visits for my email receipt. The guy today just walked away from me without saying a word. Not very impressed Also very difficult to get somebody on the phone from this location. Lady cleaning storage very friendly.
Joseph C. | Overall ExperienceI've had my storage unit there for over 20 yrs. There was water leaking from the roof at one point, so my storage contents were moved with help of 2 UHaul employees. Always clean and well lit. Desk employees really friendly and young men outside knowledgeable and friendly. Just moved and used UHAUL 20' truck. No problems at all. The 3 seats were comfortable. I would recommend UHAUL to my family and friends. Thank you. Belinda
BELINDA S. | Overall ExperienceClean, friendly staff, great location.
Henva F. | Overall ExperienceThe annual "nominal" increase was a bit off-putting.
Buyu L. | Overall ExperienceThe only confusion was with the two keypads having to unlock simultaneously. One con was that there is no elevator in the storage
Yan Yi C. | Online Move InHe didn’t know what he was doing. When I asked about the charges, he said “idk that’s just the system, take it or leave it” upon returning it at another facility, she was amazing and explained everything to me.
Megan W. | First ImpressionsEverything was great
IFEANYI N. | Overall ExperienceGreat facility and great team.
Rodger L. | First ImpressionsNice and clean building and staff were very helpful.
Peter H. | Overall ExperienceAwesome
Peter H. | First ImpressionsNeed more people at the service counter. Always a lineup
Kevin B. | First ImpressionsExcellent staff and service, everything was quick and easy and we were setup up in no time at all.
Alexander P. | Overall ExperienceI need to speak to ur head boss it was a nightmare with the girl booking me on the second floor with no elevator at Royal Windsor Dr location thanks all the best for uU I have to go to bed now 0430 comes early for me
Grant K. | Overall ExperienceExcellent services
JOSE A. | Overall ExperienceNa
sourakata b. | First ImpressionsStaff very friendly and competent. Truck and storage unit very clean
JOY D. | First ImpressionsOk
JOSE A. | First ImpressionsKailash provided excellent help and service.
Fraser C. | First ImpressionsThis was by far the cleanest storage area that I have utilized. Access was good, place was pristine, staff was friendly and attentive. Highly recommend.
Jason B. | Overall ExperienceNo complaints
DARRYL B. | Overall ExperienceA nail punctured my car tire at the facility
ali c. | Overall ExperiencePoorly organized. My reservations are never right awful customer service. Rude and everyone looks miserable working there. Don't think I'll be back
Tara N. | Overall ExperienceStaff are just very apathetic-- they will help when you ask but seem supremely bored and irritated to help.
Kathryn D. | Overall ExperienceOnly thing I don’t like is anything’s no asking me to upload my ID. I don’t do anything like that EVER I like to deal with the fine people you hire
LINDY M. | First ImpressionsThere was a wonderful older lady to cleans the unit, she was great & friendly ( i wish I could remember her nams). As this storage unit has 2 levels, they should have a lift or an elevator for 2nd floor units. It is very difficult to move in & out of without the lift or elevator.
Tara G. | Overall ExperienceStorage well maintained
mina e. | Overall ExperienceVery helpful and friendly staff.
Seandra A. | Overall ExperienceGreat service. Very organized for pick up and drop off of truck rental. Khamoni was especially helpful with getting a storage locker organized last minute for us. Rating this location as top notch!
ROBERT K. | First ImpressionsThe facility was fine. It would be much better if there was a large elevator at the front that could be used to access the 2nd floor.
Deborra A L. | Overall ExperienceVery helpful, friendly staff member! An elevator by the front entrance of the storage building would be a great thing.
Deborra A L. | First ImpressionsI have never used a storage facility before but based on: 1. Location (Winston Churchill and Royal Windsor; 2. The security of the facility; 3. Heated facility; 4. Cleanliness 5. Availability of large or small access door; and 6. The availability of free use dollies; all mean that I would recommend these storage facilities with confidence.
joseph a. | Overall ExperienceUnable to access unit unless staff isnt there- apparently an issue with my code that will not be able to be resolved until Wednesday. Not the answer i was expecting
Alana D. | First Impressionsgreat experience
CHRISTOPHER T. | First ImpressionsI have not been able to get in the facility yet w my accrss codes they gave me and I dont have anywhere to store my stuff. And the unit is paid for already. Ridiculouis...
Charles C. | Online Move InGreat customer service! Helped me with no notice, and made everything simple and easy for me!
stacey b. | Overall ExperienceVery helpful to my wife and daughter and great customer service
Jonn R. | First ImpressionsVery recommended, the staff nice and friendly. Thanks
maribel c. | Overall ExperienceStaff were great!
lisa a. | First ImpressionsEverything was great except there was a lot of dust coming from the open roof. Thank you for taking good care of my stuff! Merry Christmas and happy year! Jill
jill e. | Overall ExperienceStaff are very friendly and accommodating. Systems could be improved, I booked online but was asked for much of the same information again when checking in. The storage is exceptionally clean and well maintained. The lack of elevator is a pain.
Hugh L. | First ImpressionsNeed to answer the phone! I called a dozen times during the day and every time it went to vm and then corporate. I had a simple but very important question. You almost lost me as a customer because it was SO frustrating. Seriously, improve this.
RJ E. | Overall ExperienceEveryone was very friendly and accommodating. The lady I spoke with on the phone to make a reservation was especially helpful.
Beverley A. | First ImpressionsLa señora y el señor que me atendieron, este sábado 6 de SEP al medio dia lo hicieron de manera muy profesional, a pesar de que hablo poco ingles. Quiero resaltar la cordialidad y la calides de estás dos personas, no supe cómo se llamaban, creo que la señora se llamaba Daniela!! Felicitaciones.
Gabriel C. | Overall ExperienceExcellent service, thanks
yuriy o. | First ImpressionsMy credit card was charged for an entire extra month for two storage units, despite having moved out. I am now having to spend hours going back and forth with head office by phone, email and chat to get my refund. This location *never* picks up their phone, the call always bounces to the main customer service line. Moving in was smooth, moving out has been an absolute pain. Would not recommend.
Henna K. | Overall ExperienceI have no complaints about the cleanliness or customer service at UHaul Royal Windsor Storage or staff. A recommendation is for a Kiosk where you are able to check in UHaul vans and/or trucks by scanning and placing into drop box.
Shayeal P. | Overall ExperienceThe place is very clean and tidy. The only reason why I didn't give it a 5 is that when I moved in I was way younger. Now I have a bad back and the storage does not have an elevator. It was hard for me to bring things down the stairs.
MICHEALA t. | Overall ExperienceAwesome to book a unit on-line then exceptional customer service at the location
RJ E. | First Impressionsstaff unfriendly and uncooperative.
George K. | Overall ExperienceExcelente service
Clara A. | First ImpressionsThank you
George K. | First ImpressionsI was at this facility to rent a storage locker. I was looked after by Courntney, who went above and beyond in service to make my customer experience an excellent one. Thank you.
hedi j. | First ImpressionsThe storage rooms have no lights. Are a little bit too dark.
jorge s. | Overall ExperienceJust the period of waiting to be attend bit slower but great staff!
Adelino M. | Overall ExperienceGreat location. Everyone that works here are great service people. Tomy was the best! Thanks Tomy for all your help in choosing the right size of storage unit.
JOSEPH A. | First ImpressionsVery courteous and reasonably fast service
joseph a. | First ImpressionsGreat storage and friendly staff!
Adrian G. | Overall ExperienceAmazing staff always ready to help sometimes parking was challenging but they could always find a place for you. Well done thanks for the great service
Marie W. | Overall ExperienceVery friendly and polite
Adrien L. | Overall ExperienceGreat service
Adelino M. | First ImpressionsUhaul Royal Windsor provided exactly what I needed. Thankyou.
Mary R. | Overall ExperienceThe staff was mixed. Multiple account issues - even not knowing if I had an account despite being there for months. A few team members were very helpful, two were not. Was a nightmare overall.
manzoor a. | Overall ExperienceAll was fine.
Jozef S. | Overall ExperienceThis is a great Uhaul, wonderful staff who work hard to make sure clients have what they need. Great location
Carmen C. | Overall ExperienceTotal Satisfaction! Thanks U-Haul you made our move so easy!Thanks Lynn Harpell
Lynn H. | Overall Experiencegreat staff
Alexey N. | First ImpressionsWe are repeat customers and 100% happy with the service and facilities at this location.
sydney m. | Overall ExperienceFantastic staff. Everyone is very knowledgeable and eager to help. Very clean facility. Will be happy to recommend and be a return customer. Was a pleasure doing business with you. Thank you.
lauren m. | Overall ExperienceAll I needed from a storage facility was provided
Oleksandr K. | Overall ExperienceMove out date is wrong. We moved out before our month ended but not reflected here. Getting an email that payment was past due was annoying. Other than that, all good.
Betty Jo P. | Overall ExperienceUnable to get ahold of the actual store it always get transferred and I can't find out about my deposit I left for the truck because no one was answering
sarah g. | Overall ExperienceYour climate control storage was exactly what I needed.
Dominic C. | Overall ExperienceI home that there is no confusion and the Royal Windsor booking had been successfully transferred to Oakville. The lack of ground access storage units coupled with the absence of freight elevators...
Michal P. | ReservationBest employee that actually cares about customers on what is good for them.
abdullah a. | ReservationVery kind and courteous.
Jason M. | ReservationI can not say enough great things about the staff and facilities. Excellent is the word! Thanks for everything and everyone at this facility, this is UHAUL! Best experience. Al Rodgers and family
Allen R. | Overall ExperienceIt took at least 4 long phone calls to set up online billing. I kept getting charged late fees when I had previously set up auto pay over the phone. Unbelievably frustrating and a waste of time.
Charlotte C. | Overall ExperienceNo issues whatsoever.
WILLIAM S. | Overall ExperienceService is prompt and very proffessional.
Alice M. | ReservationThe staff were curtious and very helpful, before and after. would recommend this facility to my friends and others.
Peter H. | ReservationI was good experience.
Jozef S. | ReservationFast friendly and they went above and beyond.
Ronnie J. | ReservationRented the storage area for approximately ten years, went through and met many staff and managers, and everything was consistent and all staff excellent in their duties. Busy, no problem pro staff
RICHARD W. | Overall ExperienceAlways a great place to get moving equipment. The complimentary storage was super. Thanks.
Livinus O. | Overall ExperienceIdeal for short term storage and very convenient.
Michelle B. | Overall ExperienceI did not move out and if you look at the history on units 217 and 2046 you will see all the issues I have had
Samer F. | Overall ExperienceStorage units need better lighting. Staff was fine but never enough people working so long wait times for service.
Sandy F. | Overall ExperienceI moved out of a unit on Apr 29. I was told it would be processed and I would receive an email confirmation the next day. I had to call 3 times to get the move out processed. It took 1 week to process
Samer F. | Overall Experience