Customer Reviews for U-Haul Moving & Storage at Route 9

4,059 reviews

2180 Rte 9   Toms River, NJ 08755
(Located between Route 70 and Cox Cro Rd)

(732) 367-0004

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(732) 367-0004

2180 Rte 9
Toms River, NJ 08755
(Located between Route 70 and Cox Cro Rd)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Truck was perfect, rides good, makes things so much easier with the right hauler thanks

Fred C. 
Rating:
5.0

Customer did not leave a comment.

JUANJOSE L. 
Rating:
4.0

When entering the Uhaul property, there are not enough signs showing where to park my car, nor does there seem to be enough customer parking.

Edward M. 
Rating:
5.0

No wait. Friendly and helpful. Forgot my ball. Appreciate that they lent me a ball so I didn;t have to run home.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

Travis S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS L. 
Rating:
5.0

Customer did not leave a comment.

wayne C. 
Rating:
5.0

Customer did not leave a comment.

GIOVANNI S. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

The moving company I used via u "The Scentguyz* were top! Very fast, friendly and did a very great job

Dovid G. 
Rating:
5.0

Customer did not leave a comment.

Sean M. 
Rating:
5.0

Customer did not leave a comment.

chris N. 
Rating:
5.0

I reserved my truck via mobile phone. The process of picking the truck up was an absolute nightmare. It took me over 3 hours to do it. Which took 3 hours of .moving time and I had to keep the truck an extra day. I kept getting an error message saying I did not have enough memory on my phone to take a picture of myself. I had to delete i.ages and close down apps to allow the picture to be taken. The amount of Information that you request is also a bit too much. I was picking the truck up at 11:30 pm but since it took me a while to do the process, when I got to the part where a verification phone call was needed. Everyone I knew was sleeping because it was around 2 am. It was a huge inconvenience to myself and my friends

Jeff S. 
Rating:
5.0

Superb staff

MICHAEL L. 
Rating:
5.0

The truck was in poor shape People working were friendly and nice

Moshe K. 
Rating:
5.0

Customer did not leave a comment.

Jessica M. 
Rating:
5.0

Customer did not leave a comment.

Robert V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRIAN K. 
Rating:
5.0

Customer did not leave a comment.

Ronald E. 
Rating:
5.0

Customer did not leave a comment.

William J O. 
Rating:
5.0

customer service was professional and pleasant to work with. highly recommended

Eli R.  |  Overall Experience 
Rating:
1.0

Horrible customer service

Aviram O. 
Rating:
5.0

Customer did not leave a comment.

Jay S. 
Rating:
5.0

Uhaul is above and beyond the best place to rent from. Quick efficient service, trucks in great shape.

EVERETT C. 
Rating:
4.0

Customer did not leave a comment.

Jill C. 
Rating:
5.0

The staff was friendly, and on top of everything. Everything went very smoothly with the rental.

Randell L. 
Rating:
5.0

Nothing I know if.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Barbara P. 
Rating:
5.0

Customer did not leave a comment.

Christine D. 
Rating:
5.0

The truck was not clean because apparently they didn't have time to clean it because it came in late. But, other than that, excellent service and fast pick up.

Warren F. 
Rating:
5.0

Great people! Made the move easy

john D. 
Rating:
5.0

Staff was great. Very helpful and patient. Next time the need arises, we will return.

Michael Z. 
Rating:
5.0

The staff are very helpful

scott r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

wayne O. 
Rating:
5.0

Customer did not leave a comment.

Taylor C.  |  First Impressions 
Rating:
5.0

When we first picked up the trailer, it was still dirty from the previous customer's use. The team was VERY apologetic, and immediately cleaned and scrubbed out the trailer, and even gave us complimentary moving blankets for us to line the floor with, to protect the furniture we were moving. EXCELLENT service. This location will be our only go to for truck or trailer rental! Great job guys!!!

Jeffery S. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW P. 
Rating:
5.0

Customer did not leave a comment.

William C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William C.  |  Overall Experience 
Rating:
5.0

Couldn't have been better experience. If anything maybe have a couple of wheel chocks in the parking lot for after hours drop off? Anyway you guys are great!

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

June S. 
Rating:
4.0

I made my reservation for the Point Pleasant store only to find out through email that my reservation was moved to the brick store and upon arriving at the brick store I was told that the trailer had a flat tire. I then had to drive to Toms River to get another trailer. This was in the wrong direction I was traveling and set my day back substantially

Peter P. 
Rating:
5.0

Everything was great it was quick. And easy the staff was very nice

Norma H. 
Rating:
5.0

Everything was handled extremely well. Great service

Richard M. 
Rating:
5.0

This location is always my first choice thanks to the staff. A special thanks to Shawn who goes above and beyond.

SHARIF M. 
Rating:
5.0

The employees were very understanding and accommodating to my needs. Kyle was very kind & went out of his way for me. Thank you! 🙂

Charisma W. 
Rating:
5.0

Customer did not leave a comment.

Frey V. 
Rating:
5.0

We have used this facility several times. The staff is always knowledgeable and friendly and the equipment is always in great condition. It was unfortunate that this time, the 26 foot super mover we got from them had to be switched out before we even left New Jersey. This location wasn't responsible for the fact that the truck had a bad transmission at less than 500 miles.

Stephen B. 
Rating:
5.0

The owner and employees are professional and efficient

Carmen R. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

Customer did not leave a comment.

daniel a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert S. 
Rating:
5.0

Customer did not leave a comment.

Brando B. 
Rating:
5.0

All services was exemplary

godfrey N. 
Rating:
5.0

Shawn is absolutely amazing! Needs to be commended for his outstanding attention to client service.

SHARIF M. 
Rating:
4.0

I know the gentleman behind the counter knows the process like the back of his hand but the condescending attitude was not appreciated at time of pickup. A different gentleman hooked up the trailer he was great!

roger B. 
Rating:
5.0

Brandie the GM went above and beyond as well as her staff. Made the whole process easy and convenient. Would recommend this location to anyone going forward. Thank you Brandie!!!

Mike A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike A. 
Rating:
5.0

Customer did not leave a comment.

Craig U. 
Rating:
5.0

Customer did not leave a comment.

Joseph F. 
Rating:
5.0

Customer did not leave a comment.

kristin m.  |  First Impressions 
Rating:
5.0

Outstanding in every respect

MICHAEL L. 
Rating:
2.0

Mouse feces all over entire unit.

Laurie S.  |  Overall Experience 
Rating:
5.0

Very good service

ARMANDO L. 
Rating:
1.0

Customer did not leave a comment.

Emily P. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

just great & professional

Angelo S. 
Rating:
5.0

Customer did not leave a comment.

Caitlynne V.  |  First Impressions 
Rating:
5.0

Really good customer service.

BJORN A. 
Rating:
5.0

Customer did not leave a comment.

Gene F. 
Rating:
5.0

Great service

Steve F. 
Rating:
5.0

AS always outstanding customer experience. I have been a repeat customer for the past 6 to 7 years, i HAVE NO REASON to switch, Brandie does an exploratory business.

Philip F. 
Rating:
5.0

Customer did not leave a comment.

Nosson B. 
Rating:
5.0

Customer did not leave a comment.

Shaquana B. 
Rating:
5.0

Friendly, proficient, and professional. They made everything easy.

BJORN A. 
Rating:
5.0

Customer did not leave a comment.

JUAN C. 
Rating:
5.0

Brandie the manager was outstanding. You couldn't ask for a nicer person. She was very helpful and understanding. I would recommend this U-Haul location to everyone. And once again thank you for everything. Fred Vandermeer

FRED V.  |  Overall Experience 
Rating:
5.0

Although I was given a truck that was in an accident at some point with multiple bumps and bruises, they were all pointed out to me and the truck ran fine and did everything I needed it to do. The U-haul associates that I dealt with while picking up the truck and dropping it off were friendly and professional. And dropping it off took about a minute and a half literally. I'd definitely recommend them and already have.

walter B. 
Rating:
5.0

Customer did not leave a comment.

Christine B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Very helpful and informative. Great service. Thank you! Recommend highly for your moving needs.

Luciano C. 
Rating:
5.0

Absolutely remarkable staff! They are professional, friendly, helpful, and always willing to listen and help! Truly top notch and much appreciated.

Da'Shawn P.  |  Overall Experience 
Rating:
3.0

Make sure the costumer service associate properly explains a “sale” versus “renting” equipment and that the costumer is aware of That transaction like that before doing it. Ended up purchasing something I assumed I was only renting and couldn't receive my money back like I expected when I went to return cause the associate Sold me the part instead of renting. Lost money due to miscommunication from my wants and needs. I even called prior to ask about rental of it so it's not like I said something different than when I actually came in to RENT said product. Understand the costumers needs and as your job duty should require, ensure You as the employee understand how to make sure a costumer is fully aware of a purchase and not just a rental before allowing them to leave the location with anything.

Kenneth W. 
Rating:
5.0

Customer did not leave a comment.

Dennis V. 
Rating:
5.0

Great overall experience from booking my reservation all the way to returning the van via the U-haul application. Thanks, and Happy Holidays!

Frederick M. 
Rating:
5.0

Price changes cause me to relocate.thanks

Kelvin S.  |  Overall Experience 
Rating:
5.0

Fuel economy wasn't great. Steering had a left and right drift. Windshield was not cleaned on the inside and sun glare was intensified due to that. Everything else was ok.

David S. 
Rating:
5.0

Great people. Very friendly and helpful. I would recommend this location out of all the u-haul places I dealt with over the years

Peter K. 
Rating:
5.0

Customer did not leave a comment.

Tzvi H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul L. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
3.0

Inspect vehicle prior to rental. Back gate was difficult to open and made move even more difficult. Overall, disappointed.

LEONARD K. 
Rating:
5.0

Customer did not leave a comment.

muhammad khawar A. 
Rating:
5.0

Customer did not leave a comment.

Maria P. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Good

Luis V. 
Rating:
4.0

Customer did not leave a comment.

George R. 
Rating:
5.0

Customer did not leave a comment.

steve K. 
Rating:
5.0

Customer did not leave a comment.

ALREDO J H. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

John M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony K. 
Rating:
5.0

Customer did not leave a comment.

Frank W. 
Rating:
5.0

Great staff and nice equipment!

Levi C. 
Rating:
5.0

Customer did not leave a comment.

LISA H.  |  First Impressions 
Rating:
5.0

The owner was very nice and provided good customer service! Fast check in processing!

LI L. 
Rating:
5.0

Customer did not leave a comment.

joseph F. 
Rating:
3.0

To expensive.

Shannon H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald W. 
Rating:
5.0

Customer did not leave a comment.

Chris C. 
Rating:
5.0

The staff at this location was very friendly and helpful and I feel they went above and beyond. Thank you so much!

crystal G. 
Rating:
5.0

Customer did not leave a comment.

Dennis C. 
Rating:
5.0

Everything was perfect. Easy pick up. Nice staff.

Joanne G. 
Rating:
4.0

If it's the policy to cancel a reservation if the customer doesn't pick up the rental within an hour of reservation time, that should be clearly stated when setting it up.

sharon B. 
Rating:
5.0

Great staff

Aaron A. 
Rating:
5.0

Customer did not leave a comment.

Binyomin G. 
Rating:
5.0

Customer did not leave a comment.

Christian C. 
Rating:
5.0

Customer did not leave a comment.

Joseph O. 
Rating:
5.0

Brandie was extremely helpful. She answered all our questions and some we didn’t even think of ourselves. I would highly recommend her and her staff and facilities to everyone.

Stephen N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBIN M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lorraine M.  |  Overall Experience 
Rating:
3.0

No locks were provided in the units as were stated by employee who checked me in.

Erin E.  |  First Impressions 
Rating:
5.0

I love U-Haul and I will be a customer for life.

aMBER g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Margarito E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CINDY S.  |  Overall Experience 
Rating:
5.0

Staff was amazing! Excellent experience! Brandie was very knowledgeable and very helpful! Above and beyond!

kellie w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark M.  |  First Impressions 
Rating:
5.0

Move in was fast and easy Brande went with me to show me how to log in and checked the unit for me Very proffesional

Bernard J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

chris e.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LINDA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GERARD D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jose M.  |  First Impressions 
Rating:
3.0

The hallways inside the facility were clean and the temperature was well maintained. Staff were nice. However, During my 4-5 month stent using the Uhaul facility in Toms River NJ, I encountered a problem with rodents for 2-3 of those months. I contacted the front office and the manager said they could provide traps and contact an exterminator. Later on I was discounted a month of rent as well. There was an opening in one unit where the rodents could come in easily as well as a maintenance closet right next to one of my units that had a huge opening in the wall, where again, rodents could invade more easily. I have travelled throughout the world utilising storage facilities and I have never encountered a problem like before. The staff were nice and provided one black trap which had poison in it and stated that the y would contact an exterminator to spray outside. I had to put sticky trap down and caught at least 10-12 mice. The problem never changed in two months. When I left the facility on 4 August 2023, I recommended that they board up the holes in my unit and the maintenance closet. They were apologetic and receptive. These things can happen but I had to check my storage unit every couple days, continually clean my things of rodent urine and feces, waste my time and my families time, also remove dead carcasses as well. I understand that management have difficulties controlling what people put in their facilities ( food, garbage, etc) that would attract rodents and /or insects but there has to be a better way to deal the entrances of the units to prevent these things from happening. Regards

Brian Y.  |  Overall Experience 
Rating:
5.0

The manager, Brandy, was friendly and efficient, and helped us through the process. We couldn’t be happier.

Sante B.  |  Overall Experience 
Rating:
5.0

In a day and age where customer service is a disaster, this location has the best management and staff imaginable. I am so grateful for all the help and support I received throughout my rental period. The only thing I would say is this. Most of my boxes were covered in mouse droppings some of my belongings were ruined and needed to be discarded. I had the storage unit for about 15 months. Maybe they could place traps or baits down. Other than that fantastic experience. Thank you.

Rosemarie M.  |  Overall Experience 
Rating:
1.0

It was a horrible stay for all my belongs I couldn’t afford the unite all my stuff was sold even though u new I couldn’t afford the unite and had no place to put the stuff..calling the better business borough..and reporting the facility

Diana C.  |  Overall Experience 
Rating:
5.0

Ron the manager was very helpful

Anthony S.  |  Overall Experience 
Rating:
2.0

Rv storage the large gravel made it very difficult to drive through always not packed down . Perhaps if you put some small gravel in the mix it might stiffen up and make driving through through it

John O.  |  Overall Experience 
Rating:
2.0

Hours were great. Knowledge and attitude of emploees need inprovement. There was paper left in my new unit. I will be moving from this location and have spoken with customer service

Tara L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aida M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert A.  |  Overall Experience 
Rating:
3.0

The one young clerk..was not helpful.. gave little to no directions, instructions .

Norris M.  |  First Impressions 
Rating:
5.0

One of the best I’ve used. Pamela and 2180 US-9 crew were extremely helpful.

Michael F.  |  First Impressions 
Rating:
5.0

All the employees were responsive, patient and helpful. The scheduled equipment was ready as promised.

Jeff H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL Q.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bill K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyshan P.  |  Overall Experience 
Rating:
5.0

Ron, who I believe was the manager was absolutely fantastic. Not only was his customer service superior to most, but his friendliness was extremely appreciated. It is nice knowing that there’s still good people out there like Ron, working hard and providing for his customers. I would definitely recommend this service. I would definitely recommend this U-Haul and wrong to any of my friends or family looking for storage or moving needs.

Ryan W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael D.  |  Overall Experience 
Rating:
3.0

Just a bit expensive

Robert S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle v.  |  First Impressions 
Rating:
5.0

The manager, Ron was so nice and friendly. He made everything so convenient. I cannot say enough nice things about him.

Angelina R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathleen And Gary S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eileen G.  |  Overall Experience 
Rating:
5.0

Very nice and clean. Staff is efficient and friendly. I would rent again if needed. Thank you

Gregory S.  |  Overall Experience 
Rating:
5.0

I'm astounded how well managed this storage facility is. Brandie, has been an absolute pleasure to interact with. She was extremely friendly, helpful, and professional. She's well organized and is an asset to the U-Haul franchise. I don't think I ever had such a positive experience in recent years within or out of the industry while delegating business. Best Regards, Ron DiTursi Operations - Support Ops - Sr. Associate - Appliances & Facility Maintenance 1(609)-290-6314 RDiTursi@outlook.com https://www.linkedin.com/in/Ron-DiTursi

Ronald D.  |  Overall Experience 
Rating:
5.0

Everyone there was so nice and very very helpful. They contacted me just to make sure everything was good and going ok . The best place ever. Thanks everybody.

Eric B.  |  Overall Experience 
Rating:
5.0

Amazing experience.

tom c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas M.  |  Overall Experience 
Rating:
5.0

All staff was very friendly and helpful. I had a great experience using the facilities.

Robert A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHARON D.  |  First Impressions 
Rating:
3.0

Looks like some rats or mice were in the locker at one point. A dumpster on site would be useful.

David P.  |  Overall Experience 
Rating:
5.0

Hello Brandie my name is Mike. When I called for information Jason was very helpful over the phone and then when I was able to go in person and set up a storage unit Ronald was also very helpful and the process was really easy and to the point it was a very good experience thank you for that.

Michael H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Faigy S.  |  Overall Experience 
Rating:
5.0

Excellent very helpful

RICH L.  |  First Impressions 
Rating:
5.0

Staff is very helpful

Mark S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leslie S.  |  Overall Experience 
Rating:
5.0

The representatives assisting me were very professional, answered all of my questions and offered other tips associated with access etc. I just started using this service so thus far, my expectations have been exceeded.

Brian Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel Q.  |  First Impressions 
Rating:
5.0

I've rented a commercial unit for more than 15 years. Never an issue and the staff is top-notch!

CREATIVE C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD C.  |  First Impressions 
Rating:
5.0

Everyone in Toms River was super nice and very accommodating. Great customer service

Sheryl S.  |  First Impressions 
Rating:
5.0

I rented a truck in October 2022. I did business with the Asst. Mgr. Ronald Vassallo. Mr. Vassallo is really great. He is very friendly and knowledgeable. Mr. Vassallo is the reason I went back to U-Haul for my storage needs. P.S. I thought the U-Haul trucks I rented were excellent. Very clean and well maintained. The storage facility is very clean and has very easy access. Thank you for the service.

Gregory S.  |  First Impressions 
Rating:
5.0

All the staff was so helpful , thank you so much Brandi, and Tracy for going above and beyond to help with all my storage and rental needs .

Theresa D.  |  Overall Experience 
Rating:
5.0

Everyone was so helpful and very very nice.

Eric B.  |  First Impressions 
Rating:
5.0

Perfect thank you. Great dedicated staff.

Kenneth J.  |  Overall Experience 
Rating:
5.0

Great job

Peter M.  |  Overall Experience 
Rating:
5.0

Thank you very much for all your help

Dawna M.  |  First Impressions 
Rating:
3.0

I was told after signing for auto- payments, the second month is free, which wasn’t true. I was charged from my account.

Ida A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer G.  |  Overall Experience 
Rating:
5.0

Gr8 and quick service

Dovid G.  |  First Impressions 
Rating:
3.0

The facility is clean and neat and the staff is fantastic the front desk staff is friendly helpful and patient. I was not happy that my storage unit leaked and some of my things were ruined when I moved out this weekend however

Billie L.  |  Overall Experience 
Rating:
5.0

Storing my items at U-haul Storage of Toms River has been the best decision I have made. From when I met Brandie Denora initially my first time when I came to store my items. The times that I came in to ask general questions or needed some service. It’s always been a pleasure. I got to know the employees there very well, and theyve always been very helpful, especially Pamela Eckert , Anthony Befalco and Jason Lecompte have all been great at providing professional support and costumer service. I would highly recommend U-Haul storage of Toms River to friends and family.

Abraham H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Linda L.  |  Overall Experience 
Rating:
5.0

Excelente compañía y excelente empleados muy atentos asu trabajo

Aide H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyler N.  |  Overall Experience 
Rating:
5.0

Brandie and Ron were terrific. They answered all of my questions without a problem with a smile and with great patience. They're great representatives for your company.

Siobhan C.  |  First Impressions 
Rating:
5.0

Es un cervicio exelente lo recomendare amis amistades

Rosa Z.  |  Overall Experience 
Rating:
5.0

Ron did a great job helping us get into the storage unit. Thanks for the great service!

Peter M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Eduardo V.  |  Overall Experience 
Rating:
5.0

Check in was with Eric and Brandie and they were each very helpful and pleasant.

Stuart T.  |  First Impressions 
Rating:
5.0

Was a pleasure dealing with the staff at this locale.

Frank F.  |  Overall Experience 
Rating:
1.0

Most things were ruined by rodents or water damage. Awful.

Neil B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katelyn K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katelyn K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert i.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eduardo V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danny D.  |  Overall Experience 
Rating:
5.0

Brandy and her staff were always very helpful and always polite.This was my second time there.Thank you,Again.Peter M.Amalfa

PETER A.  |  Overall Experience 
Rating:
5.0

Clean easy access facility. Staff was always pleasant and helpful.

Maryann B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Robert M.  |  Overall Experience 
Rating:
5.0

Upgraded my storage and found it to be clean ,easy use and the staff helpful. Pleasure to be a customer..

Leonard L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jerry H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AXEL P.  |  Overall Experience 
Rating:
1.0

Urine on the unit doors. Everything inside ruined by water or rodents. Horrific.

Dolores B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leon T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fred S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gus D.  |  Overall Experience 
Rating:
1.0

We had a ton of stuff ruined do to severe water damage.

Neil B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard S.  |  Overall Experience 
Rating:
1.0

way to expensive, staff was brutally rude and unaware of almost everything

AVERY B.  |  First Impressions 
Rating:
5.0

As always Pamala and her team were awesome. So much help. Pamala always goes above and beyond for her customers. We will always go back to her.

Jane and Frederick W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN F.  |  Overall Experience 
Rating:
5.0

Brandie was fantastic. Very helpful and was a pleasure to work with.

Jane and Frederick W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raymond T.  |  First Impressions 
Rating:
5.0

We had a wonderful experience with U-Haul. Pam and Brandie were an absolute pleasure to work with and the rest of the staff were always very friendly and helpful. Do not change a thing! Thank you for being there for my family!

Christopher R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emily M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONNA M.  |  Overall Experience 
Rating:
5.0

The price for the large unit was cheapest I’d inquired about. The staff worked diligently with me and my last minute request.

Bonita M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY C.  |  Overall Experience 
Rating:
5.0

Associate Pamela was very courteous and professional in processing my transaction and made my move-in very pleasant!

Anthony s.  |  First Impressions 
Rating:
5.0

staff was above and beyond I had a very excellent experience I love them they are so kind and considerate and knowledgeable I appreciate the time that they took to make sure everything was in order

GENEVER V.  |  First Impressions 
Rating:
5.0

They provide a great service for rv owners with rv storage. While not the cheapest, definitely makes up for it with product and service.

Chris W.  |  First Impressions 
Rating:
5.0

Staff was very accommodating They were polite and friendly They answered all our concerns

Craig C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David P.  |  First Impressions 
Rating:
4.0

All good. Many friends found here.

Christy K.  |  Overall Experience 
Rating:
5.0

All staff was great from day one. I got great advise and was helped quickly and conveniently. Thanks for all

Ruth R.  |  First Impressions 
Rating:
5.0

The whole u haul team was very good. Had a great trip back to new Jersey. Truck ran good. Thanks again everyone at u haul.

JOSEPH O.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert M.  |  First Impressions 
Rating:
5.0

The staff was always professional and helpful. And the prices were affordable.

phyllis W.  |  Overall Experience 
Rating:
5.0

Overall excellent customer service

KIMBERLY C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael D.  |  First Impressions 
Rating:
5.0

Great facility general manager!

NOAH F.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

VINCENT I.  |  Overall Experience 
Rating:
5.0

Staff very friendly, knowledgeable and helpful. Took care of business in just a few minutes.

Robert C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shaya B.  |  Overall Experience 
Rating:
5.0

Brandi and her staff were wonderful and a pleasure to work with. A very well run facility.

jim M.  |  Overall Experience 
Rating:
5.0

Absolutely excellent experience and staff. I’m honored to be at this facility.

Da'Shawn P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lekia E.  |  First Impressions 
Rating:
1.0

The unit leaked and rusted a $1000 electric motor I was given a tarp and told there was no active leak just when the wind blows a certain way it can cause the unit to leak and that there was no guarantee it wouldn’t happen again but probably wouldn’t . It did I moved my stuff to a different facility.

kyle m.  |  Overall Experience 
Rating:
5.0

If I need storage again I will try to get it here again! Awesome

Willie S.  |  Overall Experience 
Rating:
5.0

Richard was the best!!

Eileen D.  |  First Impressions 
Rating:
5.0

Brandie very good! Thank you for everything!

Aaron C.  |  Overall Experience 
Rating:
5.0

Great staff, very helpful and friendly. They were very supportive and responsive to everything we needed

Delia W.  |  First Impressions 
Rating:
4.0

Pamela was extremely helpful and accommodating of all my questions and concerns. Ron and Rich were very helpful. When I checked in on 2.27.22

Be J.  |  First Impressions 
Rating:
4.0

Had an issue of double booking on a storage unit. BUT, I was given choices of an inside unit or a location that had a drive up access 3 miles away. All in all it wasnt a huge inconvenience and everything worked out fine. I was able to move my things in while the paperwork process was being completed which was also very helpful. I've always had a good experience using this facility and will continue to come back.

Chris V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEBRA C.  |  First Impressions 
Rating:
5.0

Brandie, Pam, and Ron are great. They very helpfull and always took in to account your situation. I will recomend this location to everyone I know needing storage..

Noel J.  |  Overall Experience 
Rating:
5.0

Staff very helpful and friendly

Barry I.  |  Overall Experience 
Rating:
5.0

Good job well done

Roberto D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nikki F.  |  First Impressions 
Rating:
5.0

Everything and Everyone was Great !! Thank You.

Dominick S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ilse s.  |  First Impressions 
Rating:
5.0

Great service and the best place ever.

COREY B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wayne V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christian S.  |  Overall Experience 
Rating:
5.0

the Owner of this franchise is PHENOMENAL!!!!

LISA F.  |  Overall Experience 
Rating:
4.0

All good

Christy K.  |  First Impressions 
Rating:
5.0

Assistant manager was a very nice and helpful

Duain D.  |  First Impressions 
Rating:
5.0

The staff were extremely helpful and accommodating . I felt safe going by myself at night . I would definitely recommend using this facility .

janet g.  |  Overall Experience 
Rating:
4.0

We love the convenience of keeping our RV at the UHAUL on route 9 Brandy is always fantastic to deal with we kind of wish the rock situation was leveled out and more compressed but other than that it’s a good service there were some complaints about the gate not working for a period of time but with things the way they are and not being able to get supplies it is what it is I’m glad it’s fixed

LEONARD P.  |  First Impressions 
Rating:
5.0

Pamela, the manager in this UHaul storage is extremely accommodating and helpful since this is our first time using UHaul service, she's very understanding and patience with us changing the rental unit size. Thank you for making such good first time experience.

grace h.  |  First Impressions 
Rating:
5.0

Everything went Smooth and Easy.

Dominick S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yolanda C.  |  First Impressions 
Rating:
5.0

Very pleased

Cynthia G.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Kelly M.  |  Overall Experience 
Rating:
2.0

With some minor improvements, I would recommend. I feel the gate access is a pain having to get out of your vehicle to punch the code for entry is a big inconvenience. Also, the main building that goes into the storage access area closes too early. In the event of a fire emergency, how would people get out if you only have one entry/ exit after hours? I feel both doors should be accessible during office hours as well as after office hours to all paying customers. The method is the same to get in and out of the building during office hours as well as after office hours, I don't understand the issue of locking the doors. Why do paying customers do not have access after hours to enter the main entrance of their storage unit?

JOYCE J.  |  First Impressions 
Rating:
5.0

With the remote for the gate not working the entire time I had my storage unit that was not convenient but other than that no complaints,

Allison F.  |  Overall Experience 
Rating:
5.0

Brandi, Pamela and staff are great!!

Patricia T.  |  First Impressions 
Rating:
5.0

Staff was professional, friendly and very helpful

norma b.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Steven P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

phyllis W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mike m.  |  Overall Experience 
Rating:
5.0

All U-Haul employees were very helpful, Brandi especially.

Margaret V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Vincent F.  |  Overall Experience 
Rating:
5.0

I can’t even begin to explain how helpful and kind the staff is. They went above and beyond to help us in a very challenging and stress time in our lives. I would recommend this place over and over. Thank you!

Maria S.  |  Overall Experience 
Rating:
5.0

NJ prices are way, too high ! Price increase for what???

John C.  |  Overall Experience 
Rating:
5.0

Brandie keeps this uhaul on Rt.9 very clean and very well organized. She is a very good manager.

MARIE P.  |  First Impressions 
Rating:
3.0

I really enjoyed my experience. The only way I would have given 5 stars is if there was a better pro-rate policy. I used my storage unit for a number of months and paid a lot to do so on auto pay. I plan on using a different facility that pro-rates next time.

Thomas S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Helene C.  |  Overall Experience 
Rating:
5.0

Customer service was great. They went out of their way to make sure everything worked for us.

Richard L.  |  First Impressions 
Rating:
5.0

Pamella was amazing! She was very knowledgeable informative! I didn’t feel rushed even tho she took me last minute on a Saturday. Literally 15 minutes to close. She was super nice, didn’t make me feel like I was there right before close and still showed me around! I know from being in retail how it feels when someone comes in right as your closing. She helped me make the process as smooth as possible and my space fits my needs perfectly. Thank you for being so nice. The difference in price from my other storage was enough to gain my business but it’s people like her that make me want to stick around and refer you to friends and family!

Kelly T.  |  First Impressions 
Rating:
5.0

Staff is the best Thank you !

TONY D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tommy C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL J.  |  Overall Experience 
Rating:
5.0

Everyone was very cordial and helpful!

Ray F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Josh P.  |  Overall Experience 
Rating:
4.0

Over good service.

Brian S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eugene M.  |  Overall Experience 
Rating:
3.0

Needed to reduce expenditures, especially high cost of storage.

Donald G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Helene C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICHARD C.  |  Overall Experience 
Rating:
5.0

Thank you for all your help

Howard H.  |  Overall Experience 
Rating:
5.0

Staff was knowledgeable and pleasant. Very smooth transaction.

Leslie S.  |  First Impressions 
Rating:
5.0

Friendly, Kind, and worked very efficiently. The whole setup process and q&a took less than 10mins.

Zachary O.  |  First Impressions 
Rating:
5.0

Very friendly environment

Stephen B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela F.  |  First Impressions 
Rating:
5.0

Thank you

Howard H.  |  First Impressions 
Rating:
5.0

All good here . Staff are excellent

RYAN C.  |  First Impressions 
Rating:
5.0

Easy to do business. Helpful, efficient and no hassle. Well done!

Dean M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Irma B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cynthia E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sante b.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

WILLIAM S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Efren R.  |  Overall Experience 
Rating:
5.0

Brandi and staff are always very helpful. Storage locker prices are reasonable. Would definitely recommend U-Haul to anyone.

PAUL V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Todd K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maryann B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Albert C.  |  Overall Experience 
Rating:
5.0

Very accommodating explained details in understandable language was very virtuous and knowledgeable

ANTHONY M.  |  First Impressions 
Rating:
5.0

Easy, convenient, clean and safe!

Joseph F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janet P.  |  First Impressions 
Rating:
5.0

Brandi was great!

Christina L.  |  First Impressions 
Rating:
5.0

Othere then my storage unit fills with raine

Philip S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

STANLEY O.  |  Overall Experience 
Rating:
5.0

People there are very helpful & do a great job. Very happy with everything.

Jerry K.  |  Overall Experience 
Rating:
5.0

very helpful give that girl a raise

Anthony B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S.  |  First Impressions 
Rating:
5.0

Ronald Vassallo was great, friendly and took time to answer all our questions. We decided to make additional purchases instead of going to home depot since Ronald was so helpful. While there 2 women came in and were very abusive to Ronald, he remained very professional and never lost his composer throughout the whole ordeal. They kept threatening to call corporate on him because they said he was being combative. My husband was with me and he has PTSD which started to kick in due to their abrasive abuse. I was in customer service for many years and I'm not sure I could have held my compurse as well as Ronald did. You have a gem of employee and don't let him go. Sincerely, Therese Bera 908-380-5206

Florian B.  |  First Impressions 
Rating:
5.0

Brandi made things happen. We were able to turn in our one way uhaul and use one of their clean storage units. It was fast and all steps were clearly communicated.

Dean M.  |  First Impressions 
Rating:
5.0

The staff was very friendly

Christopher H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Todd L.  |  First Impressions 
Rating:
5.0

Brandie was excellent, professional, polite and very accommodating every time we needed her, start to finish. A great asset to the company.

Gail H.  |  Overall Experience 
Rating:
5.0

Great uhal dealer. Used them many times and very happy. Keep up the good work.

CHRISTOPHER P.  |  Overall Experience 
Rating:
3.0

Spaces are too tight. Gravel is not compact enough. Even a car sinks down.

Daniel H.  |  Overall Experience 
Rating:
5.0

Moving in was great. Everyone was super helpful!

Thomas S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jeff k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Todd K.  |  First Impressions 
Rating:
2.0

The attendant was very dismissive. He tried to make up pay the first month payment (first month is supposed to be free) by stating that he would give us a second month free (tried to make us think we were getting two months) but pay first month upfront. He was very deceitful and arrogant. He was also rude to the woman before us.

LAMONT L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose E.  |  Overall Experience 
Rating:
5.0

Brandy was very friendly and thorough. The center was well run and very professional.

Laura S.  |  First Impressions 
Rating:
5.0

Storage unit was very clean and office staff were amazing.

Elizabeth G.  |  Overall Experience 
Rating:
5.0

Literally went above and beyond, got us in and out very fast.

Alyssa l.  |  First Impressions 
Rating:
5.0

Brandie was so nice and helpful

Mark G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HUNG T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joe H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

john a.  |  First Impressions 
Rating:
5.0

Great experience!

Ron V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS S.  |  First Impressions 
Rating:
5.0

Great people and great service

James P.  |  First Impressions 
Rating:
5.0

Everyone was always helpful with any questions I had. Well run facility.

Robert S.  |  Overall Experience 
Rating:
5.0

From every phone call, to each visit, email, messages...always, ALWAYS handled promptly and professionally. Brandi and the team are GREAT!!!

John T.  |  Overall Experience 
Rating:
5.0

The staff is attentive and kept all their promises. Everybody has been very courteous and thorough. Signing the lease was simple all while being mindful of the pandemic. It couldn’t have gone any better. I hope this review brightens someone’s day.

Kurt S.  |  First Impressions 
Rating:
5.0

Pamela the storage manager by far the best customer service experience ever.

Scott R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jamie K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymond S.  |  Overall Experience 
Rating:
5.0

Brady is very professional, kind and thoughtful. As a single woman she was very helpful when I needed her. The staff is great U-Haul on Route 9 is really a great storage facility. I recommend it to everyone.

Marian B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Laura M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John K.  |  First Impressions 
Rating:
5.0

Very fresh and knowledgeable

Raymond S.  |  First Impressions 
Rating:
5.0

We had to get a unit at another facility due to availability at the time . Your facility was by far the best in customer convenience for gate purposes, climate control and cleanliness. Great job.

Bill H.  |  Overall Experience 
Rating:
4.0

unit too far from entrance door

HAROLDMARTIN W.  |  First Impressions 
Rating:
5.0

Professional and friendly staff. Secure, clean and well lit facility. Highly reccomend

Kelly M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tenneh F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael N.  |  Overall Experience 
Rating:
5.0

Brandie has made the experience a remarkable pleasure. When we upgraded to climate controlled, she made it a simple and easy process. She always has a smile on her face which will be missed. When I ended our contract, Pamela was very helpful and efficient. Again her friendliness is a wonderful sight during these times. Best uhaul experience ever!!!

rudy m.  |  Overall Experience 
Rating:
5.0

Brandie was helpful, informative, and responsive throughout my experience with UHAUL. I would highly recommend using this UHAUL facility.

Joseph M.  |  Overall Experience 
Rating:
5.0

Thank you for a great storage experience

Eugene F.  |  Overall Experience 
Rating:
5.0

I would like to thank Brandie for calling me as soon as a space was available

Jim C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin F.  |  Overall Experience 
Rating:
5.0

Also had a tow package hooked up by Robert the shop guy and I'm very happy with him and his work especially explaining everything to me..

ROBERT Z.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stephanie F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph M.  |  First Impressions 
Rating:
5.0

Staff was wonderful helping us rent a truck and storage space. Brandie Denora accompanied us to the storage area and showed us how to enter the unit. Very pleased with this U-Haul facility.

Steve S.  |  First Impressions 
Rating:
5.0

For the past three years I have been using this facility 100% for all my business storage needs. Both for Commercial Truck rental as well as for personal, that goes also for the storage. The staff ARE AMAZING!!!! Brandie the manager is fantastic and it shows down to her staff. I'm always greeted with a smile and Hello, how can we help you today. The best part, the staff remember my name, you just don't find that in business today. As I have said before this facility should be a model by which all store resemble and next time U-Haul wants to a commercial, this is the STAFF to use. Honest, Caring, APPRECIATE THE FACT THEY HAVE A JOB, WITH A GOOD EMPLOYER.

Philip F.  |  Overall Experience 
Rating:
5.0

Extremely friendly an helpful ............A '10'.

Ronald B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony C.  |  First Impressions 
Rating:
5.0

Quick, easy check in process. Ron was professional and friendly. Probably the best experience anyone can expect. Facility is easy to find, safe, secure and run well. The entire team were terrific during our Saturday check in. I would highly recommend this facility.

Kelly M.  |  First Impressions 
Rating:
5.0

Storage center was clean I will definitely recommend it to friends and family

Sophia A.  |  Overall Experience 
Rating:
5.0

Ron was great. Made the incoming process very easy!

John T.  |  First Impressions 
Rating:
5.0

The facility was perfect for storing my travel trailer. Well maintained and secure.

Willie S.  |  Overall Experience 
Rating:
5.0

Brandie does a great job managing a well run facility

Gerard H.  |  Overall Experience 
Rating:
5.0

Staff is very friendly and courteous. Access is very easy and convenient. Facility is very clean. This one is the best around. I have been to others that were not friendly or just rudely said they did not have units available. The staff here goes out of their way to help!!!!!

rudy m.  |  First Impressions 
Rating:
5.0

Highly recommended! Beyond excellent service! Brandie was very helpful and informative about everything...explained everything and very pleasant!

Mary J.  |  First Impressions 
Rating:
4.0

I have dealt with Brandi and her staff several times over the past few years. They have always been courteous and professional in all cases. They make the moving experience painless.

mike m.  |  First Impressions 
Rating:
5.0

it's because of the numbers 2 thru 6 the reason we keep coming back

Dennis R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William M.  |  Overall Experience 
Rating:
5.0

As always this facility is spot on excellent. Brafdie and her staff are second to none. they have never failed to amaze me with a consistent level of outstanding customer care level not seen in bussiness today.

Philip F.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

alphus t.  |  Overall Experience 
Rating:
5.0

Brandi was very pleasant. The Professional And was always happy to deal with her.

BRIAN J.  |  Overall Experience 
Rating:
5.0

Brandie was always promptly answering emails with any questions I had. Definitely recommend to friends and family.

suzanne g.  |  Overall Experience 
Rating:
5.0

Brandie does an excellant job. Very helpful and knowledgeable. You could not have picked a better manager !!!

Gerard H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bryan E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eugene M.  |  First Impressions 
Rating:
5.0

I had a very good experience renting my RV storage space from the Toms River facility. All the staff were very poiliye and knowledgeable. Eric was very accommodating by taking me to my save and showed me the hookups and how to operate the gate for entry and exit. Definitely recommend them to any of my fellow RVr’s that may need storage.

Willie S.  |  First Impressions 
Rating:
4.0

The only problem I had was the roof leaked and I had to get out with my storage items so they did not get damaged that is why I left there was enough water trapped on top of my bins that we did not see until we removed them. But water on floor items was noticed by your staff along with water on the plastic bags

HARRY B.  |  Overall Experience 
Rating:
5.0

I also gave you a 5 star rating on google. My experience with the customer service at this facility has been exceptional. Thank you!

William E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEN P.  |  First Impressions 
Rating:
3.0

I had reserved a 10 x 10 unit online. i was given two 5 x 10 units when i arrived. Although the floor area is the same, it is more difficult to load a 5 x 10 with large furniture (which i have) than the 10 x 10. Really disappointed with the switch and was not notified ahead of time.

Michael F.  |  First Impressions 
Rating:
5.0

The staff are the best

Rolquin B.  |  Overall Experience 
Rating:
5.0

This was the best deal I have had in a while. I was planning my move and needed a place to put my unused furniture, and holiday boxes. The storage shed was just what I needed. Thank you for being there for me. Employee Samantha was a joy and very knowledgeable. Great Store!!!!

Kathyrn S.  |  Overall Experience 
Rating:
5.0

Can't think of anything to say other than "EXCELLENT". THANK YOU...…..STAY SAFE.

Ronald B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Denise H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Glenn M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Judith C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Maria K.  |  Overall Experience 
Rating:
5.0

I had a very unique situation and in fact it was a predicament. RON the person that took care of me was very understanding and accommodating regardless of the poor cellphone reception. RON went above and beyond to assist. RON waited for me to come in after the office was closed to make sure that Access code was working. He is definitely an asset. My best experience in accommodation.

Joshua M.  |  First Impressions 
Rating:
5.0

and friendly...

Cathleen F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamie K.  |  First Impressions 
Rating:
5.0

I was unable to get back when I was supposed to with my motorhome from Florida. They were extremely helpful in making sure I had a spot when I did get back. Great job

Jeffrey F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cathleen F.  |  First Impressions 
Rating:
5.0

Ron was extremely helpful in my choosing of a rv storage location. First class operation!

Sean A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryan R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kim D.  |  Overall Experience 
Rating:
5.0

Ron, Rich & Cameron were very friendly, attentive and accommodating. I was impressed at the quality and scope of the services available too. The fact that there was overhead shelter for our expensive motor coach was especially appreciated, and the security is second to none! An upgrade to 50AMP availability would be appreciated too, but considering the cost and availability of 110V service, we can manage nicely in that regard. We previously kept the coach at an airport, but mice were a problem, so we relocated to a facility with 50AMP service. I have rodent repellent units plugged into many of our outlets electric outlets ... thus the need for 50AMP service ... but, I recently discovered battery powered units on Amazon and now have that important problem solved without the need for 50AMP service.! I highly recommend UHaul for high end Motor Coach owners ... plus the staff is equally impressive! I had no idea that UHaul had such a breath of services, and at very reasonable rates, had it not been recommended to me!

Tom B.  |  First Impressions 
Rating:
5.0

The staff at the the location was fantastic, so helpful kind and courteous. They are such asset to your company. I highly recommend someone at your company take notice of this office in Tom’s River What an absolute pleasure.

Jourdan L.  |  First Impressions 
Rating:
5.0

Staff was knowledgeable and willing to take the time to answer all questions.

Robert S.  |  First Impressions 
Rating:
5.0

Unit very clean when I moved boxes in. This Uhaul is 5 minutes away from where I live. Very convenient..

Kathyrn S.  |  First Impressions 
Rating:
5.0

employees have been helpful anytime that I needed help....ie.. Tools, advice, and or supplies. Thank you Dennis Reidy

Dennis R.  |  Overall Experience 
Rating:
1.0

My battery was dead when I went to pick up my rv

Melba H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAREN G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LINDA C.  |  Overall Experience 
Rating:
5.0

I wish was a 10 star. Brandy is absolutely the best she goes above and beyond to help every customer. The rest of the staff deserves high marks also. I highly recommend this facility.

Leo C.  |  First Impressions 
Rating:
5.0

one of the best places i have rented at

Joseph C.  |  Overall Experience 
Rating:
5.0

Cameron, the young man that helped me was beyond professional and courteous to me. Excellent sales person.

matthew g.  |  First Impressions 
Rating:
5.0

Great experience, great people and service!

Joseph F.  |  First Impressions 
Rating:
5.0

It was a great/ easy experiance 👍👍

Charles E.  |  First Impressions 
Rating:
5.0

everybody was great there and very helpful ! The storage room was clean and very easy to get to !

Joseph C.  |  First Impressions 
Rating:
5.0

Manager, Brandy and her team are the best very helpful and friendly

LOUIS A.  |  Overall Experience 
Rating:
4.0

Under cover storage for our vintage travel trailer. So far so good. Easy access and wide gravel roads between covers. We'll let you know if the storage was safe when we get ready to hit the road again

Roberta N.  |  First Impressions 
Rating:
5.0

The staff Was courteous & professional!!

camille s.  |  Overall Experience 
Rating:
4.0

Too expensive

Jim C.  |  Overall Experience 
Rating:
5.0

I fortunately discovered their new covered RV Storage facilities right after buying my motorhome. New and includes electric! They were fantastic to work with. I wouldn’t go anywhere else.

Steve S.  |  Overall Experience 
Rating:
2.0

All my belongings were covered with mouse droppings. Many items, such as heirloom quilts and afghans , had to be thrown away. Everything in the unit was a disgusting, filthy mess .I had not expected t

Ruth P.  |  Overall Experience 
Rating:
5.0

Ron was extremely helpful with the storage of our rv. He even helped me to get the rv into the proper location.

Charles B.  |  First Impressions 
Rating:
5.0

Very clean and well run

Ed K.  |  Overall Experience 
Rating:
5.0

Had storage there for years and everything was fine when taken out. All was kept well and secure. Thank you!

Clara s.  |  Overall Experience 
Rating:
5.0

Excellent staff. Nice facility. Would be nice if RV spots were even a foot wider, but they work.

Louis U.  |  First Impressions 
Rating:
5.0

Brandi and team are the best

Michael D.  |  Overall Experience 
Rating:
5.0

Facility was clean and secure. Staff was always friendly, helpful and very accommodating.

Bill G.  |  Overall Experience 
Rating:
5.0

Bob was great, he got me in and got me out. He went above and beyond to help me. He was amazing. I Definitely give him three thumbs up.

Jonelle M.  |  First Impressions 
Rating:
5.0

Staff was helpful and friendly

william c.  |  Overall Experience 
Rating:
5.0

All ok

bob l.  |  Overall Experience 
Rating:
4.0

The place was nice...but the gravel around the RV storage area was too much...especially down slope where we were...but the overall storage facility was great...

marci o.  |  Overall Experience 
Rating:
5.0

A+

Joseph M.  |  Overall Experience 
Rating:
5.0

There was great service and a great facility. My only concern was during my stay my propane tank on my RV was emptied. I had it checked and refilled and it was fine.

sante b.  |  Overall Experience 
Rating:
5.0

I've had several units at this facility and was pleased with the staff and the customer service I received over the years. Brandi is awesome! Thank you everyone!

Robert/Linda W.  |  Overall Experience 
Rating:
5.0

The staff were always very helpful. A special shoutout for Brandie.

Karl K.  |  Overall Experience 
Rating:
5.0

I FOUND THE ESTABLISHMENT TO BE PROFESSIONAL AND ATTENTIVE TO MY EVERY NEED.

RODNEY K.  |  Overall Experience 
Rating:
5.0

Always very helpful and informative.

bob l.  |  First Impressions 
Rating:
4.0

Good experience; new clerk took longer than should be for new customer to be processed, but still wonderful employees.

Ralph F.  |  First Impressions 
Rating:
5.0

Thank you Uhaul folks for the excelent treatment we received

Luis G.  |  Overall Experience 
Rating:
5.0

Clean and well maintained facility. The employees are friendly and courteous.

Bob C.  |  Overall Experience 
Rating:
5.0

Very helpful and pleasant

Phyllis P.  |  First Impressions 
Rating:
4.0

great

joanne h.  |  Overall Experience 
Rating:
5.0

They are professionals excellent and very helpful Thank you. See you in the future

Steve T.  |  Overall Experience 
Rating:
5.0

No further comments

cindy a.  |  Overall Experience 
Rating:
5.0

Service excellent and Brandie was the best and always helpful

John C.  |  Overall Experience 
Rating:
5.0

The staff as a whole were extremely helpful and knowledgeable offering tips to make our move run smoothly. Brandy is a credit to your organization and couldn’t have been nicer.

William B.  |  First Impressions 
Rating:
5.0

Everyone was very helpful and friendly to deal with.

william c.  |  First Impressions 
Rating:
5.0

Excellent customer service

Evelyn s.  |  Overall Experience 
Rating:
5.0

Very convenient to have a secure place to put things while we were getting ready to move.

Nancy S.  |  Overall Experience 
Rating:
5.0

Service was great, store front was very clean and the guy that helped me was extremely nice and friendly.

Joseph K.  |  First Impressions 
Rating:
4.0

Everyone was very helpful. And explained everything I needed to know! The facility was clean and comfortable an easy access. Thank you

Maria K.  |  First Impressions 
Rating:
5.0

If the need arises I would gladly return

Daniel R.  |  Overall Experience 
Rating:
5.0

Fantastic

FRED V.  |  First Impressions 
Rating:
5.0

The best. They really know to treat customers.

FRED V.  |  First Impressions 
Rating:
5.0

I will returning in the spring

George M.  |  Overall Experience 
Rating:
5.0

No problems at all everything was nice

james b.  |  Overall Experience 
Rating:
2.0

The roof leaks and you claim you're not responsible for and d as mage it causes. You require extra insurance for YOUR leaky roof. Do you think that's fair?

Jim R.  |  Overall Experience 
Rating:
4.0

I love the facility it is so clean and well-maintained. The only issue I had was the check in process. It was painfully slow.

Suzanne P.  |  Reservation 
Rating:
5.0

Excellent professional service. Highly recommend. They will not disappoint

ivo b.  |  Overall Experience 
Rating:
5.0

I first told Brandie I could use a 10x5. I own a 2008 Harley Davidson VROD I was unable to fit my bike inside. Brandie went above and beyond to help me. I am in a 5x10 and appy. Thank you Brandie

Todd H.  |  Overall Experience 
Rating:
5.0

Wonderful experience working with the staff at this location. Dan truly goes the extra mile for the customer. He went above and beyond for us anticipating our needs ahead of our arrival.

Paul S.  |  Reservation 
Rating:
5.0

NONE

Mary Ann K.  |  Overall Experience 
Rating:
5.0

Customer service very proffesionalism, rates accessible and very good services

Juana S.  |  Reservation 
Rating:
3.0

Great staff and good prices for long distance moving

Robert H.  |  Overall Experience 
Rating:
5.0

Brandy was fantastic!!!!!!!!!! She sure is helpful and knows the business

Tom L.  |  Overall Experience 
Rating:
5.0

All good

bob l.  |  Overall Experience 
Rating:
5.0

The staff was always helpful when I had questions regarding the unit. I felt very comfortable leaving my son's belongings in storage over the summer break.

Gale B.  |  Overall Experience 
Rating:
5.0

This facility has turned into a first class operation, good job U-Haul

DONALD K.  |  Overall Experience 
Rating:
5.0

Very helpful staff Alexia great help. Manager super helpful all of them.. Thank you.

wayne c.  |  Reservation 
Rating:
5.0

Very nice staff..very helpful.easy in and out.

wayne c.  |  Reservation 
Rating:
5.0

The staff was friendly and professional. I plan to recommend this facility to friends and family.

Joan K.  |  Overall Experience 
Rating:
4.0

Everyone was friendly and efficient. Only problem is getting a live body on the phone when they are busy.they do transfer the calls to a remote customer service person so not really an issue .

mike m.  |  Overall Experience 
Rating:
5.0

Good safe place

charles c.  |  Overall Experience 
Rating:
5.0

Great place and people

peter v.  |  Overall Experience 
Rating:
5.0

The staff was very nice and helpful. Britney went out of her way to make my experience very pleasant

Bob W.  |  Overall Experience 
Rating:
5.0

Friendly, timely, efficient.

John S.  |  Overall Experience 
Rating:
4.0

very satisfied

LINDA S.  |  Overall Experience 
Rating:
5.0

I dealt with a manager named Kevin who was very helpful.

Adrienne N.  |  Overall Experience 
No reviews have been submitted for this location.

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