Customer Reviews for U-Haul Moving & Storage at Route 37

6,797 reviews

68 Rte 37 E   Toms River, NJ 08753
(Take exit 82 on Garden State Parkway for route 37 east, Location is located 1 mile east of parkway on west side of hwy)

(732) 341-5150

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(732) 341-5150

68 Rte 37 E
Toms River, NJ 08753
(Take exit 82 on Garden State Parkway for route 37 east, Location is located 1 mile east of parkway on west side of hwy)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Sonia Albert 
Rating:
5.0

Customer did not leave a comment.

Vincent Andrews 
Rating:
5.0

Customer did not leave a comment.

Patrick Campione 
Rating:
5.0

The service here is excellent.

Eric Hoffman 
Rating:
5.0

Athenia went out of her way when I first got the unit 2 years ago and then again went out of her way on march 23rd when I went to go clean out the unit. She is so nice and an awesome person.

Nicole Fernandez  |  Overall Experience 
Rating:
1.0

Uhaul representative informed me that as of “yesterday” the 25$ insurance add on was optional. The POS pinpad and online reservation system allows me to decline this but the in store representative forced it onto my contract. This was a short rental for a local pickup, I’m very disappointed with this service and will no longer consider this as an option for my needs.

Brandon Aragon 
Rating:
1.0

My unit flooded and was moved without my knowledge and I was not notified. My $900 mattress was thrown away and I was not told or reimbursed.

Paul Brennan  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert James 
Rating:
5.0

Great customer service I will deal with them again

john puzyr 
Rating:
5.0

Customer did not leave a comment.

Kevin Monahan 
Rating:
5.0

Chicken was easy; representative was knowledgeable and friendly. Equipment did the job at a fair price No one really competes with U-Haul. Excellent job thank you.

joseph r cianfrone 
Rating:
5.0

Great place

john sanangelo  |  Overall Experience 
Rating:
5.0

great customer service, top-notch staff

peter berberian 
Rating:
5.0

Customer did not leave a comment.

Theodore Cooper  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDUARDO CARVENTE  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Davin Russo 
Rating:
5.0

Customer did not leave a comment.

James M Rinderer 
Rating:
5.0

Customer did not leave a comment.

Joe Dobosiewicz 
Rating:
4.0

More pleasant when you first arrive and no extra people lounging in write up area

MARIO SIBONA 
Rating:
5.0

This location is amazing Athena and your staff are excellent I highly recommend and just great people thank you

Leanna Guido 
Rating:
5.0

The entire staff was courteous and helpful, made the process quick and easy. Everyone was professional, great service all around.

Jacqualine Lake 
Rating:
3.0

As stated above

Michael Smith 
Rating:
5.0

Everyone is nice and friendly.

CHRIS HARTMANN 
Rating:
5.0

Kyle did a great job.

bill beyer (ATHENA CONFIR 
Rating:
5.0

Excellent customer service

Mary Meagher 
Rating:
5.0

Customer did not leave a comment.

Glenn Davidson 
Rating:
5.0

Customer did not leave a comment.

Rick Jehn 
Rating:
5.0

Customer did not leave a comment.

Scott Jarosz 
Rating:
5.0

Very friendly people

ismuel vargas 
Rating:
5.0

Customer did not leave a comment.

Michael Lee 
Rating:
5.0

When arriving a U haul Team Member was training a new associate on my transaction and was very thorough and detailed. Both associates were pleasant and made the experience seamless...GREAT JOB!!

Michael Bococinski 
Rating:
4.0

Complicated process to continually have to double enter access code each trip into building.

Robert West  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS MURAGLIA 
Rating:
5.0

Great experience. Staff was friendly and efficient. They attached the trailer at rental and unhooked it upon return. Easiest rental ever.

DAVID MADEIROS 
Rating:
5.0

Friendly staff

GENE RUSSO 
Rating:
5.0

Uhaul needs some work makes funny noises in the front gas cap broke apart when I took it off to put gas in it

Charles caravella 
Rating:
5.0

Customer did not leave a comment.

Michele Romano 
Rating:
5.0

The app didn't work for pick up and then it took 20+ minutes to pay because the same system wasn't accepting anything. It was okay. Not the workers fault, but what would have concerned me, was if no one was in the office and it was after hours. It was supposed to be mobile pick up. So this needs a little tweaking. But otherwise was good

ashley pohida 
Rating:
5.0

Nothing. Keep up the good work

David Ryan 
Rating:
5.0

Nothing. Everything was perfect

Brenda Toro 
Rating:
5.0

Customer did not leave a comment.

dene Lopez 
Rating:
5.0

Customer did not leave a comment.

AHMED MARZOUK 
Rating:
5.0

Customer did not leave a comment.

Armando Sanchez 
Rating:
5.0

Excellent customer service

Mary Meagher 
Rating:
5.0

The Staff there were courteous and helpful. Made my rental experience very easy. Would definitely recommend to anyone looking to rent.

John Bowers 
Rating:
2.0

We probably would have stayed longer however the high storage rates and the cockroach infestation were just too much. Additionally, when calling it was always difficult to reach a person.

Carolyn Arroyave  |  Overall Experience 
Rating:
4.0

When we took the truck it was in good condition. The truck sat in my driveway over night and we woke up to a large puddle of Gasoline on the driveway.

Jodi Cino 
Rating:
5.0

Your website could use some improvements.

Jon Hope 
Rating:
5.0

Customer did not leave a comment.

Edward Long 
Rating:
5.0

Nothing

todd grossman 
Rating:
5.0

Customer did not leave a comment.

Robert Connell 
Rating:
5.0

So, the place I picked up was very cooperative as my day changed then had a car issue.

Keith Bodendorf 
Rating:
5.0

Staff were friendly and efficient both at pick up and drop off.

Patrick Murphy 
Rating:
5.0

The Gentleman that works at the location was very helpful and made this process very simple. He made returning the truck a pleasure as he completed the whole process for me I’m not sure of his name but he is an excellent employee

Robert Vella 
Rating:
5.0

The service was excellent, my hitch was installed promptly and correctly, and the man that did, it was excellent.

Richard Kondian (CONFIRMED) 
Rating:
5.0

The entire team at Rte 37 in Toms River treat customers with the best in service. Highly recommended.

Peter Cohen 
Rating:
5.0

Employees were very nice, first time renting a storage unit and had a great experience.... would highly recommend.

April Peluso  |  Overall Experience 
Rating:
5.0

The safe chain hooks need to have wide openings.

Roger Bright 
Rating:
5.0

Excellent customer service

Mary Meagher 
Rating:
5.0

Customer did not leave a comment.

Joan Cardinale 
Rating:
5.0

Very friendly. Contacted me when I left belongings in vehicle.

Spiro Kastanis 
Rating:
5.0

Customer did not leave a comment.

Jon Hope 
Rating:
5.0

Customer did not leave a comment.

Ricardo garcia 
Rating:
5.0

Everyone is fiendly and helpful

CHRIS HARTMANN 
Rating:
5.0

Customer did not leave a comment.

WILLIAM SANCHEZ 
Rating:
5.0

Great experience. Keep up the good work.

MIHAI BIELTZ (CONFIRMED BY 
Rating:
5.0

Customer did not leave a comment.

corinne kaas 
Rating:
5.0

Kyle was a very professional and knowledgeable. He was also courteous and friendly which is always a grat plus.

James Kelly (CONFIRMED) 
Rating:
5.0

Very easy process and friendly staff

Suzanne Soden 
Rating:
5.0

Always informative and pleasant customer service

Deborah Frey 
Rating:
5.0

Customer did not leave a comment.

emily liakakos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abu Khan 
Rating:
3.0

Convenient for location but the truck is not good. Smelled like smoke and felt like it was falling apart. Service lights were also lit up on the dash.

David Andreoli 
Rating:
5.0

Athena was so helpful and accommodating. Highly recommend her location!

PATRICIA MUESSE 
Rating:
5.0

Customer did not leave a comment.

Daniel Ricigliano 
Rating:
5.0

Athena and her staff conduct business in a way that no one else does. She is always pleasant, appreciative and goes out of her way to make everything as easy as possible for her customers.

TAMMY HUGHES 
Rating:
3.0

The transmission sound like it needed some work

Lissette Rivera 
Rating:
5.0

Customer did not leave a comment.

JEFFREY MORENO  |  First Impressions 
Rating:
5.0

None

Claudia Tejada 
Rating:
5.0

Our trucks lock did not work or the key provided was the wrong one. We rented the truck for 48 hours and had to buy our own lock to protect our valuables.

LINDSAY BOSCH 
Rating:
5.0

The person helping me, Mark, I believe, pointed out an issue with my hitch and then offered to correct it. His correction made my towing experience safer. Great work!!!

peter bemko 
Rating:
5.0

Customer did not leave a comment.

THOMAS COSENZA 
Rating:
5.0

Had a great experience being taken care of at this location! I felt very comfortable with all of my interactions with the team, between calling with questions, picking up, and dropping back off- everyone was knowledgeable and welcoming. Definitely will be in touch if/when I need to look at storage solutions, too!

Jeffrey Samuel 
Rating:
5.0

Kyle was courteous and pleasant, and made the process easy

carolyn p smith 
Rating:
4.0

The app is terrible. Very difficult to do a mobile pick up or drop off. Had someone not been in the office I wouldn’t have been able to drop off properly.

JENNIFER SCUTTI 
Rating:
5.0

Options. Filling the truck back up with gas/diesel can be difficult for novice driver. (Gas stations are made for cars). A surcharge of 5 - 10 dollars for an employee to do it. Not one or two dollars a gallon. People would say ok. Now they don't have to worry about hitting anything in gas stations.

Robert Lee 
Rating:
4.0

Customer did not leave a comment.

Rebecca Avery 
Rating:
5.0

Customer did not leave a comment.

KATHY DANNA 
Rating:
5.0

Customer did not leave a comment.

Nicholas Quintero 
Rating:
5.0

Customer did not leave a comment.

Robert Calabrese 
Rating:
5.0

They're always good to me. Kyle at pick up awesome. They had the snow cleaned off, tank full, engine warm. Bravo! Later, the guys at dropoff snapped to it with military precision and were very courteous. Well done; I'll be back!

robert harjes 
Rating:
5.0

Great service

DOMENICK STRAGAPEDE 
Rating:
5.0

The storage room I rented for over 15 years was well vented to protect my business records from damage due to moisture and temperature. I visited the storage room often to retrieve items and stow other items. It was always a pleasure to make this visit which I began to look forward to. The facility as well as the friendly, well managed, staff was always friendly, courteous, and professional. Keep up the great job.

BERLIN AIRLIFT HISTORICAL FOUNDATION  |  Overall Experience 
Rating:
4.0

The installation was done in no time it was much quicker than i expected. All and all great experience

vishal sharma (Confirmed) 
Rating:
5.0

Customer did not leave a comment.

Michael Downing 
Rating:
5.0

Customer did not leave a comment.

Craig Mack 
Rating:
5.0

Customer did not leave a comment.

TOMS RIVER SECURITY SYSTEMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph libretti 
Rating:
5.0

Everything was fine

STEVE DEGEORGIS 
Rating:
5.0

Athena went above and beyond normal customer service! She was extremely kind and helpful and it was an absolute pleasure doing business with her 👍👏😁

DARA ENZER  |  Overall Experience 
Rating:
5.0

Great customer service

Mary Meagher 
Rating:
5.0

Customer did not leave a comment.

Robert Reedy 
Rating:
4.0

Be more open about final pricing

mab finch 
Rating:
5.0

NA

Michael Pfister 
Rating:
3.0

That had a mix up with my truck rental. They documented that I rented a different 10’ truck. But they made it right when I turned the truck in.

Wayne Hopkins 
Rating:
5.0

All employees were super-nice! and knew their business well. Rental and use of the trailer was very smooth, however... I had intended to pay by cash as the trailer was returned. Unfortunately, the cash drawer had already been closed, perhaps an hour before closing time, and the charge was settled by credit card, which I was trying to avoid. Not a huge problem, just less convenient for me. Otherwise, a top-notch experience!

David Drapkin 
Rating:
5.0

Nothing everything went smoothly.

James Grube 
Rating:
5.0

Great and fast service

Terese Violette (CONFIRMED) 
Rating:
5.0

Customer did not leave a comment.

Peter Cohen 
Rating:
5.0

All location employees were helpful & informative. Def recommend for anyones uhaul needs

GEORGE LANGE 
Rating:
5.0

Customer did not leave a comment.

Craig Mack 
Rating:
5.0

Richard and Chelsea were excellent.

Saro Lercara 
Rating:
5.0

Excellent customer service

Mary Meagher 
Rating:
5.0

Everybody on the staff was extremely kind and helpful throughout the duration I rented the storage locker. Specifically Brian the manager at the location was nothing but a pleasure to work with.

NICHOLAS FORLENZA  |  Overall Experience 
Rating:
5.0

Athena and her whole stuff are amazing, helpful and accommodating! I will recommend this facility to everyone!

BRIDGET SIMON  |  Overall Experience 
Rating:
5.0

Could I please get a copy of my payment history while I was there? Thank you.

Marc Kassenoff  |  Overall Experience 
Rating:
5.0

Athena was consistently response to any of our needs throughout our lease period.

nanci coppola  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

linda mace  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise Cardillo  |  First Impressions 
Rating:
5.0

Everything went according to plan with no unwanted surprises. Highly recommend U-Haul for all your storage and truck rentals.

lance miley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sherri Adler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric Wagner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin Wright  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

valius baltus  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

dawn romano  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ANTHONY BUNKLEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tarik harper  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charlene Green-Scott  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Terri Schweighardt  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

THOMAS DUNN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEANNA PEREZROA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Henry Koelsch  |  Overall Experience 
Rating:
4.0

I has to remind the staff of the first month free rent on the storage unit with a one way drop off truck. They should have known it themselves.

Jim Morrison  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Travis Petrowski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lina FRUSCO  |  Overall Experience 
Rating:
5.0

Great place for storage! Staff was very helpful. Would recommend this place. Never once a problem!

bill manfredi  |  Overall Experience 
Rating:
4.0

Staff always courteous and helpful

Rich Batchelder  |  Overall Experience 
Rating:
5.0

Great facility. Brian n rest of crew were very helpful. Would recommend this place to all looking for storage.

bill manfredi  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tom Raimondi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

zavulon cousar  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRINTON WOODFIELD  |  Overall Experience 
Rating:
5.0

You can’t find better, kinder or more helpful and honest people than at this facility. THE BEST!

Kimberly Deisler  |  Overall Experience 
Rating:
5.0

Not only is this location clean efficient and easily accessible at reasonable (and sometimes unconventional) times. The staff is friendly knowledgeable and go above and beyond to help if they can. I would definitely recommend and use again.

Christine Daly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Patrusevich  |  Overall Experience 
Rating:
5.0

Nice people

John Carroll  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

tara hanley  |  Overall Experience 
Rating:
5.0

The staff and Uhaul was amazing! The prices are also the best in comparison with other companies that provide the same service. I would definitely recommend Uhaul and will use them for all of my moving and storage needs in the future!

Michele Russo Mas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SALADIN FOY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia Montallana  |  Overall Experience 
Rating:
5.0

Joseph was very friendly and helpful. He made whole transaction easy and pleasant.

Shannon naia  |  First Impressions 
Rating:
5.0

Nicholas was such a pleasure to have met. Thank You All

felix Fuentes  |  Overall Experience 
Rating:
5.0

I would recommend u haul on rt 37 very friendly staff accomodating hours very clean and the staff is great easy to reach by phone never on hold they answer all questions just had a recent change of units within the same place to a larger unit AGAIN THE STAFF made the move very easy thankyou UHAUL RT 37 TOMS RIVER NJ , DSMITH

debbie smith  |  First Impressions 
Rating:
5.0

Staff was awesome!

elizabeth Thornburg  |  First Impressions 
Rating:
5.0

Thank you for being there for me.

Barbara Small  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teleea Jackson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kara Doviak  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT JACOBSON  |  Overall Experience 
Rating:
1.0

I got charged for unit instead and I only rented a vehicle

Shimon Fried  |  Overall Experience 
Rating:
4.0

The guy who helped me change my drop off location was extremely helpful!

Valerie Aquije  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Samantha Cupo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tom Raimondi  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANNE GEHM  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samantha Cupo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

anthony wimbush  |  First Impressions 
Rating:
5.0

Pleasure doing business with these folks..

felix Fuentes  |  First Impressions 
Rating:
4.0

Need to have a better key card system for entering the facility. First swipe station rarely worked and had to be swiped multiple times and speeds before it would authorize your card.

Richard Hockenbury  |  Overall Experience 
Rating:
5.0

Very efficient and friendly

denise callaghan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL SIMIONE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAURA DENTI  |  Overall Experience 
Rating:
5.0

The guy who helped was Amazing

niki wolf  |  First Impressions 
Rating:
1.0

I do not agree with your company policy of harassing a customer for three phone numbers and various addresses your policies intrusive to people's rights ,being a long time customer this probably will be the last time I would ever use your services because you require information that is not a company responsibility. To have employees afraid to they could lose their job because the customer refuses to give information that is not necessary. A valid driver's license a valid phone number and a valid credit card should be more than adequate to rent a space. It appears to me That You Haul has no compassion for its employees or its customers I hope another company replaces you

Paul Rakoczy  |  First Impressions 
Rating:
5.0

Moving your possessions can be stressful. This move was made so much easier because of the professional & courteous service I received. Thank you to Athena and her staff.

PAMELA WHITE  |  First Impressions 
Rating:
1.0

Everyone was always friendly and helpful at this location, and based on the misinformation from corporate UHaul that falls on them to manage, they all need a raise. As for the storage, a small, dark, short cement box with cut pipes in the center of the floor is not a storage unit. It's a chunk of otherwise unused space that you are ripping people off to use. I will never use UHaul storage ever again.

Kimberly Smithman  |  Overall Experience 
Rating:
5.0

I’m a 58 yr old woman with a sick husband, I was scared and confused, but the girls at U- Haul we’re very helpful, and made it easy for me, and took most of my Anxiety off my plate. I’m very pleased with the helpers and the facility..

GENEVIEVE DECICCO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fawzy Salama  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyler Lee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAYMOND SANDFORD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nancy Quiles  |  Overall Experience 
Rating:
5.0

Staff was awesome

Walter Lawhorn  |  Overall Experience 
Rating:
3.0

Ridiculously expensive…….. I’m not a new customer. Renting for 5 yrs now. Price keeps going up.

STACEY HILDICK  |  First Impressions 
Rating:
1.0

This could have been a positive experience but my belongings were jeopardize when an employee cut the lock on my unit for someone claiming it was theirs. I was lucky enough this wasn’t someone trying to steal. Shouldn’t have happened in the first place and left me with anxiety about leaving my things here. I’m sure there are good employees here but that was an awful experience.

Kinsey Guise  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Barber  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Manuel Leandro  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Barber  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SHANITA GARNER  |  First Impressions 
Rating:
3.0

Needs an elevator of some type

John Chiocco  |  First Impressions 
Rating:
5.0

Audrey & Nicholas have made this a great experience. Thank you!

Jennifer Rogalin  |  First Impressions 
Rating:
5.0

I really didn't use the facility. I called; but they were accommodating. I do remember the U-Haul facility in Toms River.

DENISE DOZOIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nick ALOISE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHELLE LAMPARD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Recchia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Holly Edson-Suter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosemary Piccoli  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stacey Kolmer  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL CUMELLA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carolyn mcnutt  |  Overall Experience 
Rating:
5.0

Clean facility, professional staff, no problems.

Judy Roberts  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Deborah Applegate   |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael Sbarra  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenia Vera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Whitney Lechner  |  Overall Experience 
Rating:
5.0

Everything was good besides the fact that I paid for a dolly and never received one with the truck rental

Omar Elsaid  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ALLEN BOXER  |  Overall Experience 
Rating:
4.0

Guy behind the counter was very slow

Lisa Burkett  |  First Impressions 
Rating:
5.0

So nice and forgiving

Ginette Graef  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Alison Nastvogel  |  Overall Experience 
Rating:
5.0

The team did a nice job of helping out with the move.

EDWARD MCDONALD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura Raccuglia  |  Overall Experience 
Rating:
4.0

I understand 24 hr access is unsafe, but later hour would be extremely helpful

Michael Paparteys  |  First Impressions 
Rating:
5.0

Very kind staff. Very efficient and organized.

Bill (Kimberley) wife Cavalier  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary Ruckelshaus  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jacob Giftos  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

donna MITCHELL  |  First Impressions 
Rating:
5.0

I have been a customer for several years, and all storage and vehicle rental experiences have been very positive experiences. The staff was professional and helpful.

Ron Passenci  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Barbieri  |  Overall Experience 
Rating:
2.0

When I initially rented this unit I was told it would be 85 a month. After we loaded the unit when I went to pay I was charged 115 a month. The girl at the desk said there was nothing she could do about it. I emailed your corporate headquarters and received no response. This is bad customer service. And then with the COVID situation most companies reached out to see if people needed any assistance with paying their bills but not uhaul. In fact your company raised the rates by 5 dollars a month. Just makes me feel like your not a people company and all your concern

Denise Kaltenbach  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH MCCALL  |  Overall Experience 
Rating:
5.0

Nicholas very knowledgable and helpful thru out the process of finding the perfect storage unit for us.

John Barbieri  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna Lamoureux  |  Overall Experience 
Rating:
5.0

Thank you very much. Having the ability to store my things temporarily was a much needed necessity for me and the location was perfect.

Mike Xifo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank Calabrese  |  Overall Experience 
Rating:
5.0

Pamela, Athena and their staff at top notch

Julio Echevarria  |  Overall Experience 
Rating:
5.0

The best staff in the business! Extremely helpful, courteous and knowledgeable! No better place to accommodate your storage and self-moving needs! Thank you to all the friendly staff that helped me throughout the length of my stay and on my move out day!

Phillip Gregor  |  Overall Experience 
Rating:
5.0

Mark is the best

Alexander Guerriero  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jean Martowlis  |  Overall Experience 
Rating:
5.0

Pamela was so helpful she answered all my questions.

LISA VANDERMAAS  |  First Impressions 
Rating:
5.0

This location is awesome. From my first visit with Athena to my many dealings with Pamela. Best customer service I've dealt with in a while. I would definitely recommend this location to all my friends.

Julio Echevarria  |  First Impressions 
Rating:
5.0

Pam was so helpful in setting up our storage units. If I need a storage unit again, Uhaul will be the first place I go to.

Amanda Johnson  |  Overall Experience 
Rating:
5.0

NICE Place to be and GO TO

BRIAN YOUMANS  |  First Impressions 
Rating:
5.0

I forget the cashiers name but she was so nice and very helpful!

Susan Pitcher  |  First Impressions 
Rating:
5.0

Pamela was extremely helpful. Amazing customer service.

Michael Caruso  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Roy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew Simon  |  First Impressions 
Rating:
4.0

Convenient location, amazing staff and above average customer service. Highly recommend this location. Athena and Pamela are excellent managers and role models for their team.

dorita confair  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Glenda Hiraldo  |  First Impressions 
Rating:
5.0

Worked with Pam, she went out if her way to accommodate and even called Corporate to make a change to fit all my gear. Great Job and would highly recommend.

Kevin Riegert  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chang Wu  |  First Impressions 
Rating:
5.0

it has finally come to food for the apartment pets and me or the storage rental. Im sorry to have had to leave but thank you for being there for me.

JANET ANDERSON  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

pina rubino  |  Overall Experience 
Rating:
5.0

The customer service was excellent and very helpful. We had Pamela Eckert and she was excellent and very Knowledgeable . Michele & Michael

Michael Mezzettone  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nick Goldman  |  First Impressions 
Rating:
5.0

Pamela was very helpful and took time to show me a few units so I could choose the best for me. She was very knowledgeable and informative. I had gone to other facilities in the area where I was not happy with the units nor the customer service. Pamela made me feel very comfortable with using this facility for storing my belongings. The unit I choose was clean and easily accessible.

Virginia Dominguez  |  First Impressions 
Rating:
5.0

Every single employee made the very stressful process of moving a pain-free experience. Particularly Athena Scott and Jacob Page. I will definitely use Uhaul for all future storage and truck rentals.

Geoffrey Matthes  |  Overall Experience 
Rating:
5.0

The staff in Toms River are superb. Very helpful and provides excellent customer service. I would highly recommend this location.

Sokang Teng  |  First Impressions 
Rating:
5.0

I thank Mark so much for all his help. He has outstanding customer service. And I thank the girl who first helped me on Thursday June 25. Again, outstanding customer service.

PATRICIA SABINA  |  First Impressions 
Rating:
3.0

Did not offer any discounts or anything to help with those who lost their jobs during the pandemic. Had no income so wasn’t able to pay for unit on time. Late fees were charged and unit was ziptied til it was paid. No access to belongings during a pandemic that was out of our control. Prices are high as well.

Christina Jensen  |  Overall Experience 
Rating:
5.0

This particular Uhaul was easy stress free knowledgeable and fast . Thank you for an easy move

Christine Daly  |  Overall Experience 
Rating:
5.0

Went very well

John Finley  |  First Impressions 
Rating:
1.0

The check in process is a disgrace. Absolutely zero customer service. The phone check in kept prompting me for a payment method, when my locker was free. Could not get past this part. Called customer service twice. Finally they got in touch with a person at the facility. I got into an argument with her over the check in process. She also told me that masks must now be worn. I didn't have on. I came here from south carolina, where they are optional. It should be the responsibility of uhaul to contact ots customers and make them aware of policy changes, especially with all that's going on now. She insisted that this is my responsibility, not theirs. Other companies provide updates as your "move in" date gets closer. When she finally called me and checked me in, I told her that I would tie a shirt over my face. Her response was, do t worry about it, we have masks and I'll give you one. Seriously! This whole conflict could have been avoided from the start if shs just simply explained what the new procedure was and said, we have masks, so dont worry about anything. Instead, she opted to exurt her authority to make a point. Bottom line, your checkin process is terrible and needs to be streamlined. I highly doubt that I will use uhaul again for anything. This left a very poor taste in my mouth.

lee krislow  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vivian Vosbrinck  |  Overall Experience 
Rating:
5.0

Had the best of help at the Toms River rt 37 storage, they got me through a very difficult time and they were a very big help. I commend everyone who had a part with helping and my mom. Thank you and I hope we can do business together again...

Joan Boos  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

john reynolds  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Samuel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tommy Fitzsimmons  |  Overall Experience 
Rating:
5.0

Pam is amazing and a huge asset to the company. She went above and beyond to make sure all my needs were met and in a very timely manner. Great customer service. Thank you for everything

Ryan Levan  |  First Impressions 
Rating:
5.0

Great and super clean facility!!! I would highly recommend to anyone!

Pamela Eckert  |  Overall Experience 
Rating:
5.0

Pamela and Mike were a pleasure to work with. They were extremely efficient, professional and went above and beyond to make my moving experience that much less stressful. I would definitely recommend

Tommy Fitzsimmons  |  Overall Experience 
Rating:
5.0

Pleasure doing business with everyone at this location. Would use your services again and recommend to friends.

Candice Mammay  |  Overall Experience 
Rating:
5.0

Athenian helps out every customer equally she's a keeper

DAWN PHILLIPS  |  First Impressions 
Rating:
5.0

Unbelievable good service great experience

dominick guido  |  First Impressions 
Rating:
5.0

The manager went above and beyond to assist me with closing out my unit. I cleared out before the holiday and received my monthly charge. She called the owner and Arizona to find out how to reverse it

Jennifer Bottomly  |  Overall Experience 
Rating:
5.0

I especially had great service from a young lady , very hard worker and Mom , Pamela Eckert ? Spelling ? She helped me from day one with all my questions solved , professionally and friendly !!!

Christopher Stagg  |  Overall Experience 
Rating:
5.0

Everyone I dealt with was absolutely amazing. Need more space to give proper credit! Pamela, Phil & Alexis were all so extremely helpful, professional, & knowledgable! Couldn't have been better!

Michele Montera  |  Overall Experience 
Rating:
4.0

I think her name was Pam and she was incredibly helpful. She is a great asset to your company.

john reynolds  |  First Impressions 
Rating:
5.0

Everyone of the employees went above and beyond helping customers I only use rt 37 uhaul

Dawn Phillips  |  Overall Experience 
Rating:
5.0

Our storage rental was great as was our van use. And Pamela was superior in every way, so kind, helpful, clear information, accommodating and efficient, wonderful in every way! She made it easy! :).

Karen Guempel  |  Overall Experience 
Rating:
5.0

Everyone was supper nice and it was a good price so all in all a great experience keep up the great work

David Steele  |  First Impressions 
Rating:
5.0

My moving plans changed drastically last minute. Everyone that works at this location was very helpful, efficient and friendly while accommodating my very last minute changes. They were fantastic!

Michelle Brodbeck  |  First Impressions 
Rating:
5.0

The ( gm) was horrible. sitting there for an hr waiting patiently i come to find Out out that nothing was really reserved. Thanks to Pamela’s help and great customer service was it all worked.out

Benedetto scorsone  |  First Impressions 
Rating:
5.0

The staff there was so helpful would recommend this location to anyone!

Alan Pichtel  |  First Impressions 
Rating:
5.0

All of the staff at this facility were very polite, professional and knowledgeable. It was a pleasure to use this facility.

Kevin Hudak  |  Overall Experience 
Rating:
5.0

Excellent service

JAMES MCGRATH  |  Overall Experience 
Rating:
5.0

The staff were all so very nice and helpful. I interacted with many of them. Each was very pleasant, knowledgeable and helpful. Thank you again.

LAURA BURKE  |  Overall Experience 
Rating:
5.0

Polite, professional very timely !!!

Christopher Stagg  |  First Impressions 
Rating:
5.0

Great equipment and service.

Ovis Wohl  |  First Impressions 
Rating:
4.0

Was a pleasure dealing with this facility. Used a trailer to move for a long haul, storage for in between and a van for the final short move. Everyone was helpful. Access card was difficult.

Susan Ashmead  |  Overall Experience 
Rating:
5.0

Great place to store our household items while renovating . Def better than the POD we used . Highly recommend

SHERYL MCKINNON  |  Overall Experience 
Rating:
5.0

everyone is so kind and some go above and beyond like Mark anf=d the young lady

Dawn Phillips  |  First Impressions 
Rating:
5.0

I did rent a storage unit and unfortunately we were unable to program my access card. Please remember to contact me when this has been corrected.

John Messner  |  First Impressions 
Rating:
5.0

The staff is friendly and helpful

PATRICIA PARSONS  |  Overall Experience 
Rating:
5.0

Pam is the queen of storage and very helpful

Steven Buchtmann  |  First Impressions 
Rating:
5.0

One word....Great

Steve Vicens  |  First Impressions 
Rating:
5.0

The supervisor Stephanie was extremely helpful in meeting my needs when I asked for an exception on my uhaul storage unit. Overall the experience was great.

Leila Hodzic  |  Overall Experience 
Rating:
5.0

Pam is excellent. Friendly, knowledgeable and helpful.

Jennifer Creran  |  First Impressions 
Rating:
5.0

This facility is always immaculate & the staff is amazing! Always helping out with just what we need even if it’s last minute... thank you!

Samantha Brown  |  Overall Experience 
Rating:
5.0

Staff was very helpful and friendly.

GARY LOPINTO  |  First Impressions 
Rating:
5.0

Always a great experience working with the Team at this uhaul, would highly recommend to anyone who needs a truck or space to store things.

joseph cupo  |  Overall Experience 
Rating:
5.0

Facility is great. Pamela did a wonderful job getting everything taken care of for a speedy transaction and move in. Thanks!!

Jeffrey Fenton  |  First Impressions 
Rating:
5.0

Pam was the best. U haul is very lucky to have a employee like her that makes your company shine above all the rest. Great job.

Richard Loftus  |  Overall Experience 
Rating:
5.0

👍

WILLIAM RENTAS  |  Overall Experience 
Rating:
4.0

Professional, accommodating prices wiEre decent, units are clean.

SYLVIA CAPPELLI  |  First Impressions 
Rating:
5.0

Pam, Phil and Stephanie were a pleasure to work with. My truck was clean and ready to go as planed. I also rented a van to get the leftover boxes. I rented a storage as well and went smoothly. Thani u

Todd Cavanaugh  |  First Impressions 
Rating:
5.0

Excellent service all around

Michele Montera  |  Reservation 
Rating:
4.0

good and nice service , thanks

Sam Vasquez  |  Overall Experience 
Rating:
4.0

easy peasy

John Crawford  |  Overall Experience 
Rating:
4.0

Stephanie and her staff are always very helpful. Only thing I would suggest is better lighting in the units themselves.

Joseph Bracco  |  Overall Experience 
Rating:
5.0

Strongly recommend this U-Haul Storage Facility because they are very professional,friendly and helpful. My furniture was very well secure and well kept. God bless you all, Thank you for your service.

Marisol Whitehead  |  Overall Experience 
Rating:
4.0

good environment.Well maintained

Richard Kermick  |  Overall Experience 
Rating:
5.0

The best U Haul staff that I have ever met!

John Geisler  |  Reservation 
Rating:
5.0

The employees were always hospitable and helpful. Very much appreciated.

CATHERINE SWEENEY COYLE  |  Overall Experience 
Rating:
5.0

The facility has 2 floors with no elevator, however there are only about six steps so it is not bad. Clean and very secure. Would definitely recommend it.

mark wisniewski  |  Overall Experience 
Rating:
5.0

Nice staff. Cleanest bathroom I have ever seen in a public building.

Jeffrey Hallamore  |  Overall Experience 
Rating:
5.0

We are very pleased with the customer service at this location. Hopefully our storage experience will be as good as the courteous, respectful service that we received. Thank you

janice minneci  |  Reservation 
Rating:
5.0

I'm 71 years old & remember times when companies offered great products, at fair prices, made you feel like you were really important to them & made sure to be there for you.. UHAUL IS STILL LIKE THAT

joesph lippo  |  Reservation 
Rating:
4.0

Made reservations for 2 storage units 10x14 preferably near a door and also near eachother So far everything seems to be moving along quite nicely. Hopefully they will be ready when I get there.

Joseph lippo  |  Reservation 
Rating:
5.0

The staff is always friendly and respectful.

Zachary Coone  |  Overall Experience 
Rating:
5.0

I would recommend this storage facility to anyone who is looking for a clean, secure and accessible place to store your valuables . The staff was incredibly courteous and helpful, any day or night.

william mollis  |  Overall Experience 
Rating:
5.0

Great location very user friendly

Joseph Zito  |  Overall Experience 
No reviews have been submitted for this location.

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