threre was a problem with my refund but it was all work out
Kenneth W.Customer Reviews for U-Haul Moving & Storage at Queens Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I wouldn't recommend U-Haul to anyone. I ordered a furniture dolly - when I went to get my truck there was no furniture dolly. When I tried to call. Trying to resolve it the main Topaz location kept sending us to the general phone line, who said they can't do anything and for us to try and get another one at the main location (meaning we'd have to drive across town from our pick up location). Then the Topaz location says they don't have any dollys for rent but they will SELL us one?!? They refused to try and right the mistake by allowing us to use a “for sale†one and instead told us our only option was to buy one. Everyone from the in store location (staff and manager) to the people on the phone were unhelpful, just repeated that there was nothing they could do, even when we offered pretty reasonable solutions. We had to drive across town again to a seperate entity at U-Haul on Queens who then rented us the only dolly in the store. What a disaster. It just goes to show, even if you pre-book everything and plan ahead, U-Haul will still find a way to mess up and then go out of its way to be extra unhelpful and waste your time on moving day where time is of the essence.
Bobby G.everything was smooth from the pick up to the drop off, staff was polite and communicative.
Gregory T.Really efficient process. Good rates. Easy location for me to get to and to get on major routes-- always good when driving an unfamiliar vehicle.
Maureen J.The facility and staff were great. Why I moved out was because of the cayous on the streets in front of and on both sides of the street. The drug consumption, tents and garbage strewn all over the sidewalks. Every time we went to our locker these things worsened and we felt less safe.
Bruce G. | Overall ExperienceThe staff were great and the whole process was simple.
William F. | First ImpressionsVery friendly and helpful.
Lesley V.Attendant was very friendly and helpful.
KENNETH H. | First ImpressionsThis location is hands down the best u-haul team I've ever dealt with. They do an amazing job!
Jonathan O.It is not the fault of U-Haul, but there are a lot of street people using drugs with messy tents and items spilling over the sidewalk very close the business on Queens Avenue. It was a bit intimidating and made me worry about the safety of the vehicle I was returning after business hours. The City of Victoria should deploy bylaw enforcement to move along the encampment to make the vehicle return feel safer.
ROB F.All the staff at this location are very patient and kind! I stored my belongings for seven months and never had problems with my unit, access or customer service. Each time I interacted with the folks around I was met with happy demeanor. Everyone here deserves a raise!
AShley Jordan S. | Overall ExperienceEvery thing was good n staff helpful.
Rajwant S.Colleen and Carmen always provide great service—professional and timely. 😀
Caroline M.Great service
VITO D.Carmen was a wonderful help during my move-in process. I had a few larger items that she offered to help me move, which was greatly appreciated. I appreciate the security features in the building, and also thought the building was quite clean.
Beckie G. | First ImpressionsHire more staff.
Gordon W.Carman is the most helpful person. She provided exceptional service. Very kind and so helpful.
Lela S. | Overall ExperienceI did not know that you had to be an after hour member to access your unit after hours. Thought that once you had your access code you could access your unit at anytime.
Kelly S. | Overall ExperienceNice staff
Didi R. | First ImpressionsThe lady who served me was awesome.
Scott M.The location is in a horrible part of town but the manager was amazing in every aspect!
Lily Y.Dumpy location
JASEN M.Carman is amazingly awesome.
Paul M.Except for the water damage to some books and a box spring and two mattresses that are unusable, mildew and mold.
SONJA G. | Overall ExperienceThis location has excellent equipment and great staff. It suffers from a pretty sketchy location so folks may want to consider options other than parking in the local area.
LUCAS K.The staff are amazing. I strongly recommend U-Haul on queens st.
Amber D. | First ImpressionsThe service provided by both the facility and its management, with able staff assistances, has been well above average, and always a pleasant experience to visit and work in. Especially appreciated is the care and quality with which the washroom has been maintained. I wish all storage businesses could be managed as well.
WINSTON S. | Overall ExperienceStaff, particularly Carmen, were excellent. Veh in good shape, too. Thankc. cb
Bernard H B.Uhaul staff and especially the manager are awesome people .Great experience .Thank you
mike m. | Overall ExperienceI believe that the vaccum hose that is used to activate the control of the vent settings was not working as it could only send air up the windshield
Stephen W.I’ve used this facility before and the staff are great!
susan s. | Overall ExperienceWhat a Great sales and service team at this location.
stanly m. | First ImpressionsStaff went above and beyond to help coordinate the drop-off with my moving company, and assist with unexpected challenges. Moving is hard, and the people at this location made it easier.
Chloe B. | Overall ExperienceCarmen and her staff were very helpful and wonderful to deal with. Won’t hesitate to refer and use them again. Thank you
SHAYLA M. | Overall ExperienceThe staff was always very helpful and accommodating !
Donna G. | Overall Experiencethe staff and building and actual location is very convienent BUT this location is located in a scetchy area
GORDON P.I was extremely happy with the service provided by Carmen. The location was clean and well organized. But, I'm sure you know this is a difficult neighbourhood in which to conduct business. I'm sorry that you didn't ask to rate the staff. 🌟🌟🌟🌟🌟
Janet L.The staff here are very friendly. Highly recomend this location
GORDON P.It's my first experience with storage
Megan H. | First ImpressionsColleen was an Angel so patient kind and so friendly.
Dan M.Staff were great, just was frustrated a bit with the design of the building moving my larger furniture in and out
Victoria S. | Overall ExperienceKeep doing what you're doing. The computers were down when I picked up the van but we worked through it. Also I had a problem finding enough tie-down straps to get the job done that I wanted to. The staff member on hand was nice enough to rustle up a couple bungee cords that had been left behind or something, it turned out it was just enough to get the job done that I needed to. Thanks and I will be back next time I need a van or a truck to rent!
Ross B.Great help from all the staff.
Amy B.Colleen was wonderful
Dylan H.Upgrade the software for uploading drivers license ahead of time. Have never seen it work properly.
Julian Y.++confusion about truck drop off location. Originally the booking stated the drop off location as 2304 Douglas st. This address was unable to be found as it was not marked but there was a u-haul lot with a chained up locked fence in that approximate area. I called the support line and they were unable to find this 2304 Douglas st location in their computer. They switched my return location to 644 Queens St which happens to be adjacent to the chained up u-haul lot. The employee at 644 Queens St refused to accept the truck rudely saying they ‘don't take drop offs' (even tho it was a u-haul location that had trucks in the driveway and a clearly marked ‘return' lane!) I informed him that this address is where u-haul had directed me to return the vehicle and was now listed as the drop-off location in their system. He was adamant, and directed me up the road to return it, giving me a padlock ‘code' for the chained up fence in the adjacent lot which he stated was 2304 Douglas St and a different u-haul location. By this time it was getting dark and I had to try and open a combination padlock and then pry open the heavy gates to be able to drive the truck into the lot as there was no one around. There was also nowhere to securely drop the key off. After 3 more phone calls to the u-haul support line, the 24/7 phone line was able to ‘check in' the truck as returned in the system for me and suggested leaving the locked truck there and bringing back the key in the morning when office opens to ensure someone in fact receives it. This whole process took almost 2 hours, it was dark and in a location in town that my daughter and I did not feel safe in. This was a stressful ordeal that I would not want someone else to have to go through. Even though the pickup process was smooth, due to this return experience, I will likely not use u-haul again.
Belinda D.Very professional and efficient service!
Caroline M.I have remted from uhaul many times. Usually a trailor. This time a cargo van. It was very good and i like the location but nxt time we will be renting a trailor as the kilometer charge makes it expensive. But over all. Really good
GORDON P.Prompt and friendly service
Khashayar K.The GM Carmen is very helpful!
Andrew L. | Overall ExperienceExcellent customer service and really well cared for facilities
Natalie C. | Overall ExperienceThe team at the office is very nice. The check-in program is not as efficient as the personal check-in. The computer has glitches that need to be worked out.
Caroline M.Don't change a thing. You are already the best U haul outlet on the Island!! Thanks for looking after me so well every year!Rob E
Robert E.I would definitely recommend the the U-Haul on Queens Avenue in Victoria! I rented a cargo van from them last year, and again, a few days ago. The vans are first class and a pleasure to drive. The staff is exceptional. They give the best customer service and assure that everything goes smoothly. They deserve more than 5 stars! Many thanks to Colleen and Neville. Cheers, Sheila
Sheila B.I love the deal of getting a free month of storage with a truck rental! It's a great addition.
AShley Jordan S. | First ImpressionsYour team members involved with both the booking/pick up and return were very efficient, courteous and a pleasure to work with!
Blair C.Woman at front desk was lovely to chat and very helpful
Michael G.Very rude staff member not focusing on customer service but fully committed to over charge fee and ruining peoples day
Jie M.I was serviced very well. Excellent experience.
Andreas P. | First ImpressionsI dealt with Colleen, then with Carmen. Both were super! The experience in its entirety was positive, and they're my go-to place, no question.
Leonard C.Absolutely making this my auto go-to for any future storage or moving truck needs. Dealt with Carmen, another woman whose name i didn’t get, and a man in the storage centre, and all were helpful and awesome; and i dealt with another awesome and helpful employee at the truck centre (whose name i also don’t have, but he mentioned he is from Ecuador), who cared as much about uHaul and its reputation as any employee i’ve ever met. I left thinking that guy is total management material. Anyway, top-to-bottom delivered what they promised, completely. Good people doing a good job.
David R. | Overall ExperienceGet a better app and learn how to verify customers on your website. Actually try to log in yourself and see how frustrating it can be. also get your staff at least a tsblet rather than force them to usd a tiny cellphone to input data. They're ready to quit and your UHaul biz will be truly kaput!
Leslie K.Great service!
Kelly G.It took us almost 40 minutes to drop off. Most of that time was the rep trying to figure out my change. Poor experience. Female rep was amazing and apologetic for colleague.
David C.SUPER. SUPER BUSY LOCATION HERE!!!While I've been there, three times so far, it appears that too many customers are waiting and NOT being patient with the attendant..Some have left as the wait is TOO long at this location..Carmine, Manager, has been UBER friendly and helpful to myself..Just get her some help here..SOON!!
kevan S.the staff members i dealt with were very friendly and helpful. I suggest that when they have several customers, is for the staff to acknowledge your presence, saying, "I will be with you shortly". I felt ignored when they were helping another customer, ahead of me. Please show that you acknowledge your customers presence and assure customers that they are seen.
nancy L.Place was spotless, well-run, organized, and efficient. Seemed brand new. The woman in charge, Carmen, was professional and helpful, and simply put amazing.
David R. | First ImpressionsFar exceeded my expectations. The facilities always feel incredible safe, and they're always spotless. The staff is incredibly kind and easy to work with. I really enjoyed my experience of renting here and will recommend to others.
lindsay t. | Overall ExperienceHad great, friendly service.
dana S.Colleen and Neil (I think that was his name) were super awesome and accommodating.
JOEL W.All of the staff at the Queen St. location are wonderful! Genuinely kind, caring and highly efficient. Love them all!
danny H.It was clean and well run good service. Truck rental right beside them
Richard R. | Overall ExperienceCarmen, Neville and Laurie are consummate professionals and truly stellar representatives of Uhaul. As Uhaul staff they have been a delight to engage with over the 2+years we rented a storage locker at their Uhaul location. These three folk deserve to be praised and feted by the Uhaul organusation. We recommend having the storage faculty open until 9pm each day of the week.
Thomas E. | Overall ExperienceThis locarion is very professional and highly customer-service focussed. They are a delight to engage with, as I have over the past 2-years for a locker rental with then. All of Laurie, Neville and Colleen are phenomenal representatives of Uhaul.
Thomas E.Nothing to improve, Carmen was awesome, the van was great and Colleen was so very nice as well.
Corinne S.The location is near a mission for people experiencing difficulty. There were people hanging around the entrance and the manager, Carmen, had to ask them why they were there. I think there should be more than one employee on site at all times. I have some concern for the safety of having only one employee there, female or male. However, the women employees whom I dealt with (March 24, Colleen (?) and Carmen ) were amazing. Very polite and helpful. Thank you.
Janet O.Would be nice to make it 24/7
carl c. | Overall ExperienceDowntown location was a much better experience than the one off Blanchard. I did not have to wait at all (I'm usually waiting 15-20 minutes at Blanchard before being acknowledged, despite seeing additional staff available). Both employees I connected with (Carmen and Colleen) were efficient, kind and quick!
Brittany C.Hello my time having two storage lockers was a very good experience , the managers name Carmen was professional and very accommodating. my wife and I had lockers since 2005 and the storage facility was always clean and well run. thank you Tony Tucker
PHARMASAVE D. | Overall ExperienceLady who helped us was friendly; told us all about the rooms available and their sizes. After settling on one we purchased a lock and got further details/instructions which were very helpful. Carmen helped me change my auto payment plan as well; it was causing anxiety for me. She fixed it to come out at a more convenient date.
wendy E. | First ImpressionsCarmen was FANTASTIC to deal with, thank you Carmen!
Elizabeth M. | Overall ExperienceThis is not a move-out review. I needed my auto-payment changed & I called the main U-Haul Center… but they still couldn’t do it (after a few calls). When I called Carmen at the storage facility - she knew exactly what to do & changed my auto-payment date which was a huge stress off of me. (Thank you Carmen). The other 2 staff I’ve dealt with (can’t remember names; lady & man) both helpful, friendly. The lady was great showing and renting the space - very knowledgable. Thanks for great service; would recommend highly. 🙏😊 W.England
Wendy E. | Overall ExperienceNeville was awesome, super kind and efficient! Thanks!
Ila Z.Carmen was very helpful.
Peter S.Carmen is amazing, along with the other staff there.
Lisa B. | First ImpressionsCarmen is an absolute gem and made us feel so welcome and at east knowing our belongings are in good hands. Very professional and friendly.
ruvey l. | First ImpressionsI picked up 12 frog boxes with my very tiny car....they fit but barely. Just a note you will need at least an SUV for these boxes as they are larger than you might be expecting.
Michael M.Thank you Carmen you rock! We moved safely to hope :) have a great day
Ryan R.Several times I was in the office when difficult customers were whinging and whining about something or other. Carmen, Colleen and Neville were always very calm, collected and patient, even with the most impatient customers. They are the three of the kindest people I've ever met. If I ran a business, I'd hire all three of them! Lovely people!
marie elaine l. | Overall ExperienceI didn't know what to expect but actually had a really great experience renting a U-Haul. The only slight hiccup was that it wasn't clear that it had to be the driver filling out all the forms ahead of renting the UHaul. Maybe that should have been obvious, but it did take a bit of time to change all the info over to my name. Overall, it was a great experience. I would definitely rent a UHaul again.
Jolene R.Great service ! Thank you!
Jade O.Check in on line was too complex. Check in at site took 20 minutes plus wait time. National Car rental only requires Name and Email for reservation and check in is mere minutes. U-Haul makes it difficult to purchase their product but the van was very clean. I have rented 3 times recently and every time the check in was very awful.
Axel W.We received excellent, diligent service, and the equipment was in great condition. will be returning
David M.This is very hard for me because honestly your staff and the company where always going g above and beyond for me during my hardship that turned into homelessness for the reasons of the way the cost of living and unable to find a home sometimes I wasn't able to make the payment and because of the amazing staff at this location Connie and all of them each are my true life savers. They have amazing patients for what area and people they face day to day. It's because of you all we have or I have my entire belongings In my new home just in time for Christmas. It's been a long haul for everyone these days with covid 19 and the raise of cost of living to the jump ib homelessness making it very hard to balance the finances to which I could have lost my stuff but due to the excellent staff at queens Avenue storage they truly saved my life and belongings thank you from the bottom of my heart and happy holidays to each of you may this Christmas be the best and the healthiest yet. All the best in the new year and I plan to continue speaking highly of the location staff and uhaul in the highest regards yours truly Travis Moore Merry Christmas 2022 🎄
TRAVIS M. | Overall ExperienceA little more flexibility on pricing. I came back having 4 more km than I predicted and was charged for that despite bringing it back with more gas than I got. Not a big deal in the long run but it would be nice if one could have balanced off the other.
Susan P.Superb Service from Carmen!!!
guanuck e. | Overall ExperienceVery friendly and helpful staff
Andrew V.Nothing! carmen and colleen were both outstanding very helpful kind professional i would definitely go back and recommend to anyone thank you
Ronald F.For an elderly building the staff keep it very well maintained and welcoming
Rose P. | Overall ExperienceCarmen &colleen did an excellent job. Thank you.
mel S.U-Haul Moving & Storage at Queens Ave is impressively well run by Carmen, Colleen, Neville and Laurie. They were always very friendly and very helpful. I wish them all the best.
CRAIG D. B. | Overall ExperienceThe most amazing customer service I have received in a very long time. Neville was friendly an helpful every step of the way. Thanks for a fun and cheerful experience!
Virginia Y.Please make sure that the vehicle has been cleaned out. There were French fries from McDonald's under the seats, broken ceramics in the door pockets.
John H.The two ladies, Caroll and the other I don't remember sadly. Both amazing service. Made my first rental easy and painless.
Adam E.Very friendly and professional staff, thank you.
JIM V. | First ImpressionsThey were very accommodating with pick up time and vehicle was as described in good condition.
SHAWN S.Carmen and her staff are very attentive and maintain a clean and safe facility in a very challenging environment. When Emergency Services were unavailable, one of the staff members assisted me while attending an overdose which occurred just outside the facility. Although I no longer require storage, I will continue to rent vehicles and purchase supplies from this UHaul location. Regan
Regan M. | Overall ExperienceThe staff was welcoming and very helpful. They were accommodating and even provided complementary moving supplies. They are hard-working and you can see this in the way the place is clean and well-managed. The team you could see work well together for they seem to enjoy each other’s company and greeted people by first name as they came in to see their storage units.
Rose P. | First ImpressionsThe staff person I dealt with was amazingly helpful and friendly. Excellent employee.
Bill K. | First ImpressionsYour survey page lists "Excellent / Above Average / Average / Below Average / Poor from left to right... You should put those the other way around, I nearly rated this facility "Below Average."
roy b. | Overall ExperienceCarmen has always been incredibly helpful whenever I've had to get in touch with her (I live in London, England) and she was just as helpful when I finally returned to Canada last week, after 16 years, to sort my storage out! Two of her colleagues who were also working across the two days that I was there, were also incredibly helpful, giving advice on shipping things back to the UK and where I could drop off donations of things that I no longer wanted or couldn't ship back. Thank you all for being so friendly and kind.
MICHAELA M. | Overall ExperienceCarmen she was very friendly and respectful and helpful, I had issues with the other location of uhaul Storage but she was understanding of my situation and trying her best to help , I would give 10/10 for Ms Carmen for her professional and respectful personality
TARIK S. | First ImpressionsI felt very welcomed. Carmen was very helpful.
YOUSIF H. | First ImpressionsCARMEN IS THE BEST! What a wonderful experience I had meeting Carmen at the Queens Avenue UHAUL location. She was personable, helpful and went completely above and beyond for me. She is a leader in Customer Service! Thank you Carmen! <3
amber c. | First ImpressionsThe staff were all great, friendly and very accommodating. It's a bit more expensive than I would have liked, but the facilities are quite nice.
Dan M. | Overall ExperienceCarmen Wallace was very helpful. She's excellent at her job . She was super nice . Definitely recommend that location for all your storage needs.
Nicolla E. | First ImpressionsBest storage place I've ever used. Excellent support, affordable, nice facilities, good security. I couldn't visit for a couple years and when I got back, everything was in the exact condition I left it and the unit was perfectly clean. Thank you so much for caring for my belongings during this difficult time.
Kate M. | Overall ExperienceFriendly & informative staff. 😊
Glenn J. | First ImpressionsI hate UHaul but Carmen is a gem. Make her CEO.
Jennifer M. | First ImpressionsAwesome facility run by very helpful and courteous staff!
DEBORAH G. | Overall ExperienceFor the years we have used this facility we have been happy with the service however recently there seems to have been some evidence of incursion by the street folk and we found this somewhat disturbing and feared the security might lessen
GILLIAN/ANTHONY B. | Overall ExperienceCarmen Fisher provides excellent service - efficient and always with a smile. We feel our “stuff” is safe in her building! Thank you, Carmen.
DOUG /SHEILA S. | First ImpressionsCarmen and the staff were always helpful from the first day I rented a locker. When I had questions, they had the answers. Thank you all!
HOLLY S. | Overall ExperienceThis location was honest and straight forward and a pleasure to do business with and would gladly return to do business with again if needed. I ended up at the Queens location because of the deceit and lies at the Topaz street location where they rented me a room as being 3’ x10’ x8’ when in honesty it was under 10’ by a few inches but the 3’ was only 27 inches. Beating as I was storing moving boxes that’s the difference between one wide and two wide making it half the size they said. Then when I rented a truck to move to Mackenzie the truck was parked with the nose of the truck way up the embankment facing Blanchard St wit the front wheels way over a foot above the rear in elevation and causing an obvious deviation in the gas tank reading and once on the road to the ferries I noticed that within just a few miles on the truck it was now below 3/4 of a tank. For example when I gassed up in Hope after the almost level journey to get there the truck took $145.00 in fuel, my next fuel stop was in Williams lake after all the steep climbs up the Trans Canada was only $150.00. If you do the math seeing as gas in Williams lake was more expensive it’s pretty easy to see the truck wasn’t properly fueled before being rented.
dan j. | Overall ExperienceFirst fully positive experience with uhaul. Great job ya'll!
Corrie K. | Overall ExperienceFirst time user and loving it.
Simon B. | Overall ExperienceCarmen and the team are amazing!
TATTNEY T. | Overall ExperienceI highly recommend this facility. Carmen was always great and Nelville went out of his way to help me more than once.
Monique A. | Overall ExperienceQueens Ave staff do an excellent job!
JONATHAN O. | First ImpressionsVery helpful and pleasant staff. I would use this facility again without hesitation. Most reasonable price around and convenient, secure location. Thanks, Paul
paul d. | Overall ExperienceCustomer service is without a doubt the highest I have ever experienced from every single staff member. Great team leadership and highest marks to the manager and assistant manager and all they do to accommodate me and other clientele. Couldn't be happier seems mg the welcoming smile when I arrive to do go about my business there.
bradley h. | First ImpressionsAmazing experience when things were rough.Thankyou so much.
Margret M. | Overall ExperienceReally good customer service , guidance and tips to unload. We will surely use uhaul self storage services again.
Sarthak G. | First ImpressionsThe folks at the queens Abe in Victoria are the best!!!
TATTNEY T. | First ImpressionsCarmen Fisher is infinitely knowledgeable, always helpful. The facility is well laid out, at least for relatively small-quantity storage, clean, well lit, secure, and heated.
Harry S. | First ImpressionsThe gentleman that I dealt with was amazing. You are lucky to have him on your staff. Thank you.
robert A. | Overall ExperienceThis location was beyond what was expected. Very clean, private washroom, quick elevator, well lit. The morning staff Carmen was very helpful for me with finding not only a storage unit but a truck as well in a time where most places were at capacity. Thank you! A+
JOSEF H. | Overall ExperienceI would not recommend it to a friend because it has basically been taken over by drug addicts and homeless people and I no longer feel like it a safe or clean facility and I do kot feel comfortable being there by myself or by myself with my kids. I am constantly worried about my car being broken into or damaged out front. I have also not felt co mfortable using the washroom in a long time. There is a huge homeless/addict population outside because of the proximity to a street church across the street and the shelter on the corner. The number of people using these places has increased exponentially due to covid. Neighboring businesses have hired security to try and maintain order. Uhaul has not. The staff there are too busy to manage the problems they are facing outside and inside the facility as a result. They cannot be every where all the time. They are also facing dangerous situations they have not had to before. Uhaul needs to hire more staff, pay for more staff to be on at same time or hire security. The problems they are facing here are very real, and serious. How irresponsible of Uhaul to ignore it! Rented lockers since 2015....multiple lockers....same location...able to adequately compare service and how things have changed.
Cynthia P. | Overall ExperienceCarmen and her team are amazing and have been so kind and lovely. Both the staff members I have had the pleasure of working with have been nothing short of amazing.
elizabeth m. | First ImpressionsFantastic staff
Eric E. | Overall ExperienceAccess to the storage was easy and very friendly staff.
CARLOS EDUARDO D. | Overall ExperienceThe manager and staff are extremely friendly and helpful. The location is tight near downtown but quite downtown so convienant. It is well maintained and kept clean
Scott L. | Overall ExperienceStaff at the Queens Ave office were always very helpful.
Jeremiah F. | Overall Experiencethe person at the counter was excellent and very supportive. Thank you.
Ahmed A. | First ImpressionsCarmen is a lovely lady she is why I come back honestly she treats me fairly meens a lot to Me
james h. | First ImpressionsThe storage facility is old. I was forced to buy a UHaul lock, the sign up system is outdated, the elevator is too small, there is no parking, staff are up and down you never know their mood. The location made a huge mistake and id not reserve my locker when I booked and confirmed twice. Then I was given another locker very begrudgingly. I was then reminded incessantly that the locker they gave me was only temporary and I should move out. So I did . I will never use Uhaul storage again!
Maime H. | Overall ExperienceGreat storage facility. Would use it again.
Sylvian B. | Overall ExperienceCarmen runs a "tight ship". She and her team do a first rate job. No hesitations in recommeding them.
George F. | Online Move InCarmen was great to deal with. Friendly, efficient and really helpful.
Tire S. | Overall ExperienceVery helpful and hands on staff. Keep up the good work!
ANDREW S. | Overall ExperienceThis was my first time using U Haul storage and I am glad I did. The entire experience was stress free, and convenient. The staff were professional, friendly and very accommodating to all my needs. I highly recommend this location! I will definitely be using them in the future for all my moving/storage needs. Thank you so much for making my experience a positive one.
Monica R. | Overall ExperienceColleen, Carmen and Neville each and all have been phenomenal to engage with. As for the UHaul app or IT systems, they need modernisation. Key parts of my fuller reservation (i.e iorder of truck insurance and dolly and the locker) became removed on various dsys in advance of the truck pick up, resulting in my having to make 5 separate phone calls to the storage site and one to UHaul traffic office to sort out the glitches. UHaul system glitches also resulted in 1-hour of time being expended upon arrival at the storage facility just to check in and complete paperwork. It is only the patience and professionalism of the staff that made the process bearable. Total good to the staff and bad to UHaul.
Thomas E. | First ImpressionsI've used the services before and will continue to use them as I need because I'm very satisfied with everything.
Sarah S. | Overall ExperienceIt was a dark and stormy moving day from Vancouver to the island. We were many hours into our move already but Neville at the storage facility was a friendly face waiting for us when we arrived. He got us through the paperwork quickly and showed us everything we needed to know. It was a great experience to cap off a long moving day!
Dustin S. | First ImpressionsThe staff was always friendly and helpful. Always went above there requirements to be helpful and friendly.
Josh W. | Overall ExperienceVery helpful and welcoming staff
Kevin C. | First ImpressionsAll of the folks here are so kind, understanding and helpful! They deserve to be recognized and treated well by the company! Thank you to Carmen for your extra compassion and help! I am truly grateful to be in such good hands here! Sincerely, Joanne Kaltenbruner
Joanne K. | First ImpressionsVery friendly and helpful staff. A very positive experience.
Jim R. | Overall ExperienceCarmen is amazing, we started off frustrated as we had booked a larger, ground floor space at the other location. Carmen so helped to make it a positive outcome, so thankful she was there to turn the frustrating situation around!
Christian D. | Overall ExperienceGreat staff very clean facility
susan s. | Overall ExperienceCarmen Fisher was fantastic in helping sort out the space we needed and introducing us to the facility. She made the experience as good as moving can be.
Ian C. | Online Move InThe gentleman who helped us is very accommodating and thorough in giving directions.
ANDREW S. | First ImpressionsNice people, and a clean space. I would rent a storage locker here again.
jessica s. | Overall ExperienceStaff was fantastic to work with!
Bridget D. | Overall ExperienceWill use U-Haul again as the staff were both friendly and helpful.
francis c. | First ImpressionsThe Manager at this location is FANTASTIC
David E. | Overall Experiencewe are very pleaseed to do buisness with this location
Adrian Patricia K. | Overall Experiencethank you for all of your help
manon e. | First Impressionsjust thank you for your service!
Walter (Allen) Z. | Overall ExperienceCarmen was excellent in trying to provide the best and safest customer service. You can't find a better professional helpful group as Carmen and the others we met in our time with U-Haul. Thank you. Wayne and Linda
WAYNE G. | Overall ExperienceCarmen and all staff were awesome to deal with; very helpful and very professional.
gerald h. | Overall ExperienceCarmen was excellent to deal with!
BRAD S. | Overall ExperienceManager Carmen Fisher is the best! She always makes sure the facility is clean, and customers have an excellent experience. I wouldn't go anywhere else because of her great service and care. Thanks Carmen!
David K. | Overall ExperienceVery nice staff, friendly good service.
WAYNE G. | First ImpressionsTime spent was in good nature, they worked with me when I fell behind on my bill. Very friendly staff.
Jon W. | Overall ExperienceEveryone at this facility is super friendly and helpful! Everything is very clean, and can't beat the location! So convenient!
isabela d. | First ImpressionsI was very happy using the Queens Ave. U-Haul. Carmen was very accommodating and any interactions with her, or other staff members was always very friendly.
Karen I. | Overall ExperienceCarmen was so helpful and kind during a difficult move. All the staff at Queens Victoria deserve the highest ratings. I will continue to use this location and Carmen, staff for a smaller long term
Tammie D. | Overall ExperienceExcellent facilities!!! Very efficient and friendly Staff made this a great experience for me.
HOLLY G. | Overall ExperienceThe staff there were super nice and i felt welcome
Jacey R. | Overall ExperienceColleen was very friendly and helpful both on the phone and in person.
Katherine N. | First ImpressionsGreat staff and very good location.
Caroline M. | First ImpressionsThe staff are helpful and friendly.
Angus T. | Overall ExperienceGreat service at this U-Haul facility. Will be a repeat customer every spring/summer for student storage.
julie b. | Overall ExperienceTotally happy with the facility and service.
VALERIE B. | Overall ExperienceYou are really help I’ll to your customers even when they are behind on payments .and you were great at the service and I would also thank you for what you did for me 👍
GARY L. | Overall ExperienceGreat experience, smoothly done !! Awesome keep it up ...
Riddhi S. | First ImpressionsGreat storage facility, great staff
IAN W. | Overall ExperienceCarmen, Colleen, and, Neville were outstanding!! I would recommend UHaul on Queens to anyone needing storage space Please pass on my regards to the staff Warm regards Annie Erickson 250 588-7055
LEE ANN E. | Overall ExperienceCarmen Fisher was excellent. Great clean space with no funny smells :0) Cant quite say the same for your other uhaul location (topaz). Checked both locations out and the queens location was awesome.
Functionfox L. | First ImpressionsFriendly staff. Helped me with what I needed. Then I needed another locker and they instantly went out of their way and got me what I asked for. Really happy. Great service. :)
Mike O. | First ImpressionsThe officestaff were very pleasant and helpful.
Joan Y. | Overall ExperienceThe UHAUL is fantastic but it is not that building that makes it awesome. The staff at this location are amazing, caring and knowledgeable. I would highly recommend this location.
KEVIN S. | Overall Experienceyoure doing fine
Michael H. | First ImpressionsThe gentleman that helped me was amazing. Far above and beyond that of regular service. I cannot thank him enough for his kindness and excellent service. Please match his name to this res# and thank
Patrick M. | Overall ExperienceI work for Henry Schein Canada. Carmen repeatedly would not provide an invoice for our unit. How can we pay when no official invoice/bill is ever given? Late notices came, but no invoices. We moved
HENRY S. | Overall ExperienceI needed to arrange storage in a hurry and was able to do so with just a phone call. Neville assisted me & was very helpful whenever I called or came by.
linda l. | Overall ExperienceCarmen did a great job helping me with the storage. I am pleased with service. I asked U-Haul for a quote to ship my things to Ontario, but the price was more than double the competition's price.
john b. | Overall ExperienceAutomated Billing was a nightmare, we chose to go to Adams Storage.
HENRY S. | Overall ExperienceService was great. Facility is very tight to move furniture and large items around in.
Deanna F. | First ImpressionsThe access card to enter the facility almost always did not work. So each time, I had to go to the office to fix the problem.
Takuya T. | Overall ExperienceJacqueline gave us a first rate customer experience. Filling in at a different location brought some challenges yet she remained personable, accommodating & polite. Don’t let this one get away!
nan r. | First ImpressionsGreat location, clean, easily accessible, secure and great customer service!
Morgan F. | First ImpressionsFantastic customer service, I was given a tour to see all available lockers that were available, service was quick, efficient and staff were super friendly! This is my second time using this facility.
Mike K. | First Impressionsthank u
DAVID B. | Overall ExperienceThanks for an excellent experience! All staff were great! Appreciated....
Jamie S. | Overall ExperienceThanks for the service. I'll be coming back if I need another storage unit. The staff is very friendly it is appreciated
matthew c. | Overall ExperienceOur compliments and appreciation - there was a problem with the bldg elevator during our move-in resulting in not being able to access our original storage unit - another unit (free) was provided.
james c. | Overall ExperienceWould recommend
tami g. | Overall ExperienceVery helpful and friendly staff.
Chad G. | First ImpressionsDon’t force comments in a survey
monique b. | Overall ExperienceScrupulously clean and extremely well managed. Would never consider patronizing any other facility. I'm sure that life will again direct me to your doorstep. Thank you,
John S. | Overall ExperienceThank you
Karen T. | Overall ExperienceHad an excellent experience here. Would definitely use this facility again.
Glenn/Jenny S. | Overall ExperienceThank you! @carmen
Kevin D. | Overall ExperienceIt's the friendly staff on Queens Ave. that I'll always remember..Thank you all! Gary
GARY F. | Overall ExperienceCarmen was very helpfull and compassionate the other staff were good as well she treated me with respect and many times staff went out of their way to accommodate me thank you Carmen and staff .
Ronald H. | Overall ExperienceI got shocked by the elevator buttons a number of times. The staff were great.
NELSON S. | Overall ExperienceGreat staff! Very helpful.
TERESA F. | Overall ExperienceVery friendly helpful staff. I like the fact that you have a security card to grant access to your belongings and security cameras around.
david f. | Overall ExperienceAwesome !
priya p. | Overall ExperienceThe storage space was accessible and easy to fill with my furniture, boxes, etc.
ANN P. | Overall ExperienceThank you
Keri S. | Overall ExperienceThe staff were wonderful and made a potentially tiresome experience, not so much!
sarah b. | Overall ExperienceStaff have hospitality for the customer. So the customers will feel like at home. Thanks for the service.
Takuya T. | ReservationIncredible staff made the whole experience a pleasure!
Rory L. | Overall ExperienceMy experience was seamless. Flowed great, didn't have to wait long. Excellent service !
kim n. | Overall ExperienceNothing more to add.
ERIC N. | Overall ExperienceIt was very clean and well maintained, but the location really wasn’t great and layout was challenging for loading. Staff was never rude but they were never very friendly at all either. Not inviting.
JANET M. | Overall ExperienceGreat service, friendly staff.
Sarah H. | Overall ExperienceGreat service and secure lockers.
Ray G. | Overall ExperienceOnly negative - when calling in to speak to the staff currently on schedule,I would get head office and they could not answer my questions. I was very frustrating.
gaylene s. | Overall ExperienceThe place is immaculate and felt safe. Carmen is an outstanding manager, so responsive and considerate. Excellent customer service. As a former professor I was a hard marker but this facility is A+.
jenny n. | Overall ExperienceThanks
Rob Z. | Overall ExperienceNo problems at all. Great service!
Waren R. | Overall ExperienceThe staff couldn't have been better. Carmen & Neville were as kind as can be,& always available to help. Carmen went out of her way to be reasonable, professional & caring. A very positive experience!
Kyra O. | Overall ExperienceMy only comment is to raise the entrance to the elevator on the ground floor. it wasn't quite high enough and we had a hard time fitting our queen sized box spring in teh elevator.
Matthew T. | Overall ExperienceHave no complaints. This was a very well operated storage business. Would use it again if I had to.
Joanne H. | Overall ExperienceThe staff are courteous and available. Unfortunately the neighbourhood is becoming very sketchy. This and the frequent rent increases caused me to move out.
JAMES A. | Overall Experience