Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The storage facility itself wasn’t the best… we got broken into a few times. But the Uhaul folks handled it well, and even helped us move out when it was time. Reparations and concessions were made, and all in all I would store with Uhaul again. Just maybe at a more secure facility.
Lael C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Devin J
|
Overall Experience
Rating:
1.0
The facility itself was excellent. But I emptied and cleaned my unit 6 days before the end of my contract. I spoke by phone with a local U-Haul representative on that day who told me someone would inspect the unit that afternoon or the next day and email me a termination of contract. Instead, 6 days later our account was charged for another month.
So I reached out again and spoke with a very helpful second person at U-Haul higher up the chain who promised to have the unit inspected immediately and a refund would be submitted. So far, I have no evidence of this being done. Still waiting and still hopeful but concerned. When this is resolved, my rating will go up.
Kevin B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Douglas S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patrick T
|
Overall Experience
Rating:
5.0
However I was never able to speak to the Manager via their phone contact#.
Also, I removed my
belongings Nov. 3, 2022
but never got written verification re that Date. I spoke to
Your Rep who assured me
that I would not be charged between t11/3/22 and 11/8/22;
Statement Closing Date!
Francine M
|
Overall Experience
Rating:
5.0
I heard they closed down, they had the best customer service.
Kenneth H
Rating:
5.0
Customer did not leave a comment.
Kenneth Y
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kenneth Y
|
First Impressions
Rating:
5.0
Found this place while traveling the country. We were headed from MT to NM with a stop in the Midwest. We were able to rent a truck in MT, drive to this location, store our stuff, and return the truck! Ended up moving further south in NM and it was no longer convenient to have our storage 2+ hours away. Friendly staff, helpful, and didn't have any issues!
Meghan K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alan E
Rating:
5.0
This location is awesome…they always have a motorcycle trailer whenever I need one. Equipment is very well maintained. Thank you.
Miguel B
Rating:
5.0
Casey and Sebastian were just great. Professional and polite!
Deborah B
Rating:
5.0
Customer did not leave a comment.
ALAN E
Rating:
5.0
Customer did not leave a comment.
Troy B
Rating:
5.0
Customer did not leave a comment.
Joseph K
Rating:
5.0
I wasn't pleased with the truck I had today the truck would pull to the right it would shake very aggressively while driving and had issues with the ramp getting stuck when trying to pull it out.
Anthony S
Rating:
5.0
The young man at the counter was very polite and professional.
Stanley R
Rating:
5.0
Customer did not leave a comment.
April A
Rating:
5.0
Great employees n service
Tommy C
Rating:
5.0
Sebastian did a great job with the entire process.
Marvin P
Rating:
5.0
Great as always!!!! Thanks!!!!
Brenda B
Rating:
5.0
Customer did not leave a comment.
Charles M
Rating:
5.0
Ariel and her team, along with the traffic manager, Michelle and Robert the transfer driver, go above and beyond. Having been diagnosed with pneumonia and covid this week, their helpfulness has meant the world to me.
Melissa V
Rating:
5.0
Excellent transaction. Very helpful staff and van was terrific.
Christina R
Rating:
5.0
Ariel was a great help!
John K
Rating:
5.0
Customer did not leave a comment.
Jeffrey I
Rating:
5.0
If you have to rent a moving truck or trailer or just need boxes….this is the place to come. They install hitches as well. This location has everything you need all year around. Best part you will always get taking care of their friendly & professional staff. Excellent location here in the Albuquerque area right off I-25 & near I-40.
Miguel B
Rating:
5.0
The young lady that helped me was cheerful and efficient.
Salvador E
Rating:
5.0
Great services all the time. Thank you
Norma E
Rating:
5.0
Thank Ariel
ALAN E
Rating:
5.0
Excellent timely responsive customer service for quick checking in and out
Gloria S
Rating:
5.0
helpful and friendly. tidy place
Julie M
Rating:
5.0
Awesome Location!!! great Staff. Equipment is always maintained, always ready to go, hands down one of the best locations in Albuquerque. Thank you.
Miguel B
Rating:
5.0
Thank you Ariel
Alan E
Rating:
5.0
Customer did not leave a comment.
ELIZABETH S
Rating:
5.0
You all get a “A+” thank you and we’ll be back…..Brenda S Bischoff & Tom Rogers
Thomas R
Rating:
5.0
Customer did not leave a comment.
Mark C
Rating:
5.0
This location always has the equipment (trailers) available and clean as well. Staff is always friendly and professional. Enjoy renting from this location. Thank you.
Miguel B
Rating:
5.0
Customer did not leave a comment.
Laura S
Rating:
5.0
Quick and professional service. Zero hassle!
Kyle H
Rating:
5.0
Customer did not leave a comment.
Lesli D
Rating:
5.0
Thanks again Ariel
Alan E
Rating:
5.0
Excellent
Alan E
Rating:
5.0
Customer did not leave a comment.
JOSEPH C
Rating:
5.0
Customer did not leave a comment.
Gary L
Rating:
5.0
Great customer service
John M
Rating:
4.0
Customer did not leave a comment.
Luke H
Rating:
5.0
Ariel runs a strong store!
Stephen P
Rating:
5.0
Amazing, professional and courteous staff. Helped me with no hassle and no fuss with my move which was already stressful. Would highly recommend
Alexander D
Rating:
5.0
Customer did not leave a comment.
Kenneth M
Rating:
5.0
Great service
Paul C
Rating:
3.0
Have people on site during posted business hours.
Scott G
Rating:
5.0
Great customer service thanks to Ariel.
Alan E
Rating:
5.0
Customer did not leave a comment.
VERNON L
Rating:
5.0
Equipment (motorcycle trailer) is always available and always clean. Staff has always been very professional…enjoy renting from this location. Thank you
Miguel B
Rating:
5.0
Customer did not leave a comment.
Trish T
Rating:
5.0
Customer did not leave a comment.
Alan E
Rating:
5.0
Very easy drop off. Very happy with the entire process.
JOSHUA W
Rating:
5.0
Customer did not leave a comment.
BRUCE S
Rating:
5.0
Great staff
Stanley O
Rating:
5.0
Can't think of anything at the moment.
Juan C
Rating:
5.0
Customer did not leave a comment.
Benny C
Rating:
5.0
Super pleased with everything. Ariel runs a great store!
Stephen P
Rating:
5.0
Customer did not leave a comment.
Julian L
Rating:
5.0
Ensure that Ariel remains the General Manager
Shaun P
Rating:
5.0
Customer did not leave a comment.
Jose S
Rating:
3.0
I called the uhaul 800 number and was told someone would be there until 7 pm even though it was a holiday. I dropped off the truck and car transport but no one was there.
Elizabeth S
Rating:
5.0
Ariel was excellent!
Jay C
Rating:
5.0
Customer did not leave a comment.
Colette K
Rating:
5.0
Great phenomenal service I appreciate, Ariel very good
Alan E
Rating:
5.0
Nothing...very friendly and very professional !!!
Pauline R
Rating:
5.0
nothing
nelda m
Rating:
5.0
The person who helped me was phenomenal. I asked to edit my reservation and they were friendly and happy to help. Really great service.
Zachary A
Rating:
4.0
Customer did not leave a comment.
Fernando P
Rating:
1.0
I rented a tow dolly for 24hrs it ended up not working for us it was too wide for the cars tires. We took it back to the location in about an hour of having it. We explained it wasn't used and why. The young lady said well the computer said it's the right one for your car so you still have to pay for the entire 24 hours. So now I have this cost along with a towing company cost.
Theresa T
Rating:
5.0
Customer did not leave a comment.
DALE T
Rating:
5.0
The only problem I had was that I arranged for a mobile pickup, but the system didn’t allowed me, so i had to wait until the office opened. Not critical this time , but it could be an issue.
Arnoldo F
Rating:
4.0
The attendant could be a little more knowledgeable about traffic laws. I asked if I had to stop at weigh stations and he didn't know. So I didn't stop.
Martin L
Rating:
5.0
Customer did not leave a comment.
Angel M
Rating:
4.0
Easy in easy out I think the vehicle will need a new transmission
CORY M
Rating:
5.0
This location always has clean & ready to go equipment on hand. Highly Recommend !!!
Miguel B
Rating:
5.0
Customer did not leave a comment.
Clotaire C
Rating:
5.0
Customer did not leave a comment.
Anthony C
Rating:
5.0
Make sure that drivers can get through to a person on the phone at the pick-up location if they have questions within 30 minutes of leaving the pick-up location with their
Linda G
Rating:
5.0
Customer did not leave a comment.
Jeanetta V
Rating:
4.0
Customer did not leave a comment.
Sara L
Rating:
5.0
Equipment is always clean and ready to go!
Miguel B
Rating:
5.0
Customer did not leave a comment.
Hannah K
Rating:
3.0
I would try another locale…the inside personnel were not very amiable….I will rent from the 4th or 2nd street location they are cleaner and fast ….lot more frindlier
Dale M
Rating:
5.0
Friendly people. Got me checked out quickly and efficiently.
Gordon A
Rating:
5.0
NA
DAVID F
Rating:
4.0
Only one problem. At night the headlight high beams would not stay on, it always went back to low beams. This was troublesome as part of our trip we were driving through mountains and forest and didn't want to hit a deer or other game. Check before rental.
Ervin L
Rating:
5.0
Customer did not leave a comment.
Richard R
Rating:
5.0
Customer did not leave a comment.
Pamela P
Rating:
5.0
Customer did not leave a comment.
Christopher C
Rating:
5.0
The customer service was very friendly and helpful
Melody L
Rating:
4.0
Better parking lot
Benjamin R
Rating:
5.0
Customer did not leave a comment.
CATHLEEN H
Rating:
5.0
The woman I spoke with was sweet, nice and very helpful. I would rent from that location even if I had to drive out of my way to get there.
TAYARI P
Rating:
5.0
Customer did not leave a comment.
Maria Z
Rating:
5.0
Great customer service at check in!
Ken B
Rating:
4.0
Thank You. Also make sure you took me off auto pay
andrea l
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Francisco C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Samuel W
Rating:
5.0
Drop off was fast and courteous
Sue T
Rating:
5.0
Customer did not leave a comment.
Crissy W
Rating:
5.0
friendly, professional, efficient they are my go to for Uhaul.
Gregory G
Rating:
4.0
The lady working there was very nice and helpful, the process was quick and easy.
Jennifer B
Rating:
5.0
Customer did not leave a comment.
Stefani M
Rating:
5.0
Customer did not leave a comment.
Brian E
Rating:
5.0
Customer did not leave a comment.
Rodney T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Samantha E
|
First Impressions
Rating:
4.0
I didn’t like that it was not gated and anyone from the street had access to the units..
Marisa R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
angel c
|
Overall Experience
Rating:
5.0
My debit card was stolen and I had to cancel it and get a new card. I forgot that my original card was set up for automatic payments for my uhaul storage and I was late to a payment. I hadn’t checked my email and did not realize it until I had late fees built up. I contacted Uhaul and the man was extremely helpful. He waived my late fee and and helped me set up my new card for automatic payments.
I have had my storage unit for two years and haven’t had a single problem!
Thank you, Uhaul on Princeton!
rebecca f
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alexis T
|
Overall Experience
Rating:
5.0
Staff very accommodating and helpful.
Sheila G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Patrick T
|
Overall Experience
Rating:
4.0
It would be nice if we could have access later in the evening, but I understand why we do not. Safety first! Staff was friendly, helpful, and knowledgeable. Thanks!
Julia P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alfonzo R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James B
|
First Impressions
Rating:
5.0
Jade is a great asset to your company very helpful an great customer service. Thank you Jade
Geraldine T
|
Overall Experience
Rating:
4.0
Josh and Jeremy were most helpful. Great job guys! Thank you so much!
Karen F
|
Overall Experience
Rating:
5.0
This was a awsome experience. My life was made super easy! Over nine months ago I was given complimentary storage for using a truck. I was surprised to find how easy it was to cash in on that offer.
Michelle G
|
Overall Experience
Rating:
5.0
Guy who helped me was a champ. Cool, professional.
jeremy t
|
First Impressions
Rating:
5.0
By far the best experience I’ve ever had with U-Haul.
Julie A
|
First Impressions
Rating:
4.0
Thanks for your help yall.
william p
|
First Impressions
Rating:
5.0
The staff was super understanding and very helpful. They allowed us to take our time moving from the rental truck to the storage. They even helped fix my alarm card.
Leslie O
|
First Impressions
Rating:
5.0
Thank you so very much for the wonderful service!!! The Staff was VERY helpful.
Fedelina G
|
Overall Experience
Rating:
1.0
This is ridiculous, I contacted Uhaul about this matter & Uhaul recorded the phone call of my problem but did absolutely nothing about it!!! You'll be hearing from attorneys in this matter!!!
Frank D
|
Overall Experience
Rating:
1.0
Was harassed by the staff
DANIEL T
|
Overall Experience
Rating:
5.0
Chelsea and the staff were always helpful. I'll always use uhaul for my moving and storage needs from now on
Eric M
|
Overall Experience
Rating:
1.0
HORRENDOUS! I made my reservation for a 26ft truck and storage unit on 9/15/18 and when I arrived for it on my move day 9/26/18 neither one were available. Absolute worst UHaul experience! -Sharon
