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Frank S.Customer Reviews for U-Haul Moving & Storage at Plaza Trail
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
the app malfunction on the return process
Bernard J.It was fast and efficient. I'm happy.
roderick S.I do not see any improvement needed. The staff at this location are SUPER.
Joy J.Work on being personable and helpful.
Andrea G.The service I received was excellent.
Janelle C.The office personal was outstanding and very knowledgable. She should get an award for being outstanding customer service. I believe her name was Charttel thank you Joe Hanley
joe H.People were friendly and equipment was great. Initially the cost was supposed to be a little over $180, however when I showed up to pick up and pay for the trailer, had to pay an additional $50 because of hidden fees.
Jerry W.The biggest problem we have is not being able to rent five vans for election day from one location. By having to rent from four locations really puts a hardships on the drivers who have just work a 16 hour day and have to return vans back to those locations. If some consideration could be given to this situation, it would be greatly appreciated - Thanks!!
Charles B.The truck didn't handle the hills as well as I would have liked but it was good enough.
Donise M.They were very friendly and helpful.
phyllis M.When well...
keith M.After having a not so great experience with uhaul customer service the ladies working at our pickup location were absolutely amazing. They answered all my questions without hesitation and even made some helpful suggestions for a few supplies we needed.
David B.Chantel was profession, helpful, and very sweet. She made my move so much easier!
William S.Do the same
DANIEL H.Gentleman that handled the transaction (Jeryell) ? Young man was great.
kevin R.I rent equipment from this location often. The employees at this location are very friendly and make sure that I have everything I need. I definitely would recommend this location because of the service I receive there.
JOHNSCOTT M.I was not very satisfied with the actual truck. It did not have power windows or cruise control and it did not have USB outlet for my cell phone. It was an older truck, and it made my 6 hour drive miserable! However, the people at this location are some of the best I have encountered.
Jonette M.Willie and Chantel went above and beyond, helping me to get my trailer lights fixed, which ended up being my vehicle, and they replaced the fuse in my vehicle at no charge
GREGORY W.Great customer service.
Robert B.It was horrible customer service and I am highly disappointed in the treatment I was provided. I was charged an excessive amount of money for something I did not do. My card was on file so there wasn't anything I could do about being unfairly charged. I asked for proof several times and was ignored. I will never recommend U-Haul to anyone as now I see this service as a scam.
sarita G.The bathrooms were sparkling clean. The customer service was excellent. They were extremely knowledgeable and helpful. I always go to this location for those reasons.
James P.I returned a trailer. Instead of dropping the trailer at equipment return was told I needed to take it back from where I picked up the trailer and drop it. I had mulch debris left in back of trailer asked if I could sweep out. Told no. I'd be charged $50 I've rented numerous trucks and trailers from UHaul. Hands down worst experience
DIANNA B.The Staff was very helpfull
Jarrett N.Very helpful understanding my needs. Thank you!
Anthony G.I used the vehicle for a total of 11.6 miles yet was charged for a gallon and a half of gas. All the clerk had to do was check the milegage and see there is no possible way to burn that much gas in that short of mileage. There is a buget rental shop 100 yards away from this location, I will probably be using them in the future.
William D.The person that returned our u haul for us was awesome and very helpful
Brandon O.she was very professional
JAMESALLEN F.I found the service attendant to be courteous and friendly, however he did record the fuel gage accurately and charged me for three gallons of fuel for a 12-mile trip. When I showed him the gas receipt that showed I put 2.5 gallons in the tank, he stated I should have used the app to document any errors and was not willing to refund my gas charge. He eventually he refunded the charge for fuel after I showed him the gas receipt and a picture of the fuel gauge when I left. Also, when I returned the vehicle after hours and tried to use the app, it did not work. I had to call customer service. There was no parking spaces available for customers vehicles so I was forced to park in a handicap space. They only had three parking spaces and two of them are handicap. Service attendants cars were parked in these spaces. That is not good.
Alexander B.Please view my customer action report
Joshua R.Very professional and considerate employee at the site, help me get my truck and get out of there really fast!
William E.The lady at the desk insisted I give her a cell number. I told her that I wanted to be contacted by email. She then said she need it in case she needed to contact me on the road. I find that odd. I also noticed that the auto transport trailer had loose lug nuts and asked if they could tighten them and they said that they didn't have anybody to do that. So I used my own tire wrench to tighten the loose lug nuts. I feel that this experience was not professional. And if I had not tightened the lug nuts the trailer tire could come off. Sincerely,Robert Milbourn
Robert M.Maybe a fresh smell in the vehicles when being rented to the customers.
Daphne P.Arrived at 7:05 PM called location at 6:55 pm to tell them I will be 5 mins late they could not wait 5 mins to check me in poor customer service
Ralph S.While I was driving the truck back, the dolly came out from its place due to the sharp right turn. I was charged $7 and accused by the local employee as a liar. Note that I asked the local employee to remove the dolly before I got into the truck, but he refused to do that. Would this be a scam approach to collect more money? If so this is not appropriate for such a huge and reputable company! Please remove extra blankets and dollies from the trucks so that this will not happen again.
KERIM T.Maybe have the big guy working the cou ter at 5pm tell custo.ers co.ing in he will be with them soon. Ininderstand he is writing up a new rental estimate but there were 5 guys in line waiting to drop off, one buying propane. He could have dispatched 4 of us to the lot where 2 employees were checking in vehicles.
BILL G.Not much parking but they found me a spot! Overall very good experience!
donald C.Let people drop off the truck if it's a city over and not charge them an arm and a leg.
Kellie G.Sounded like the complete front end was going to fall off the truck. It was very noisy and hard to handle.
Antonio C.I was treated well by Chauntel Hughes and could not ask for better service.
Joe K.Wonderful customer service and clean great location! Everyone was super friendly and helpful!
Mackenzie T.N/A
MODESTO M.Every part of my rental and use went better than expected
DOUG J.Owner was awesome and very helpful
Dean S.Chauntel (I hope I'm spelling her name right) helped me to get a new rental truck when my previous reservation at a different location fell through due to the truck not being there. I appreciate her efforts so much! and she was very polite :)
BREAUNNAH C.One of the best locations from the standpoint of customer care and inventory availability
SERGEY Z.Location only had one employee so there was a wait between customers, using my mobile phone to look over the vehicle was not to my liking, I prefer the clip board and paper. All I wanted was the van, had to go through all these web pages declining all the add on stuff. Needs to be streamlined to get through it.
Michael L.The price I was quoted online was not the price I had to pay. This was very misleading. I more than likely will not use uhaul again.
Jamie M.Great and fast customer service! :)
Diamond D.No improvement necessary. Chantal and Arroella ( I think that is how it is spelled) were thorough, courtesy and knowledgeable. I highly recommend.
charlotte P.No improvements needed. Check in and check out were very friendly and efficient.
Robert K.This was the saving grace of my most recent rental from Uhaul. Where the Indian Lakes Food Mart completely screwed up, the wonderful ladies here made everything painless, even printing me out my rental agreement that the last location had neglected to do. Highest praise possible for this location!
Ian O.When we arrived to drop off items we were told they could not issue the storage to us because they were not cleared after sale of items. We were told to return the next day, but we both had work. As a result, we had to store the big truck at the condo community and head over Saturday. When we arrived, the staff did not know how to book storage, but took the time to call and find out. Not their fault, but a frustrating experience for us.
Mary D. | First ImpressionsWe unfortunately never moved into our unit, we reserved it while our new home was finishing up construction and thankfully they did so by move in day
KIMBERLY D. | Online Move InThis U-HAUL facility is one of the best! Friendly, VERY HELPFUL, Clean, and Convenient storage option! Chauntel THANK YOU and the rest of your U-HAUL TEAM.
JOCELYN B. | Overall ExperienceGood!
SAMUELLEANDREW W. | First ImpressionsExcellent customer service! Thank you. Mr Willie - thank you sir!
Eduardo G. | First ImpressionsThe storage facility is not secure. No fences. No cameras.
jack l. | First ImpressionsChauntel and her crew always go above and beyond! They have been an integral part of my relocations and they are definitely the reason this facilty provides top notch service!
William R. | First ImpressionsChauntel and the crew at this facility located at South Plaza has always been professional and thorough with my moving needs!
William R. | First Impressions(i'm embarrassed I cant recall their names) both staff working on March 26th 2019 went above and beyond to accommodate me in vacating the box of homeless family's stuff. Thank You!
Darlene K. | Overall ExperienceThe first 3 times I called, I was placed on hold for 20 min. & no one picked up. Staff was not helpful/friendly in trying to arrange pickup for UBox. Lack of effective communication between employees.
Hayley P. | Overall ExperienceI did not go there myself however I subcontracted from moving help.com. I had arrange for a trailer in the morning and one was not available till the afternoon. Not a huge deal but not what I was expe
Emily L. | Overall ExperienceGreat customer service!
KAREN M. | Overall Experience