Customer Reviews for U-Haul Moving & Storage at Plaza Trail

7,868 reviews

140 S Plaza   Virginia Beach, VA 23452
(3 blocks behind Sams Club off Va beach Blvd, LIMITED PARKING)

(757) 463-1877

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(757) 463-1877

140 S Plaza
Virginia Beach, VA 23452
(3 blocks behind Sams Club off Va beach Blvd, LIMITED PARKING)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Johnny Belcher 
Rating:
5.0

Customer did not leave a comment.

Marques Ricks 
Rating:
5.0

Excellent “ every level!

Terry Kelly 
Rating:
4.0

Customer did not leave a comment.

RODNEY Giles 
Rating:
5.0

Customer did not leave a comment.

James Burns 
Rating:
1.0

The lady at the u-haul location was extremely unprofessional in the transaction. Showing distress in the transaction due to it being at 1650 and then closing at 1700. By far the worst experience I’ve had with customer service. If there were negative numbers I would put them. She did the basics of doing the transaction. But also made me feel unwelcome and I would go out of my way to never do business with that location again

Joseph Miles 
Rating:
5.0

Lots of great help on the lot.

Michael Romaniw 
Rating:
5.0

I rent a u-haul trailer two/three times a year from Plaza. Plaza u-haul is always open, always has an assortment of trailers at reasonable price. Never a hassle to check out (has a dedicated lady who is very nice, professional and understands your time constraints when filling out the paperwork and a second person who walks you to your trailer, hooks up your trailer to your vehicle) and ditto for returning your rental (has a gentleman who's only job is to check you in, very affable fellow who understands your time contraints). Great business model, kudos.

bruce biddle 
Rating:
5.0

Customer did not leave a comment.

Carlos Molina 
Rating:
3.0

Customer did not leave a comment.

Robert Silver 
Rating:
4.0

When I told the attendant I only got 6 blankets instead of 12 and that I had to borrow blankets to move he said: "yeah, they're bad like that". Didn't offer to take the charge off.

david vitatoe 
Rating:
5.0

Excellent customer service. Could not have been more pleasant.

basil skenderis 
Rating:
3.0

Customer did not leave a comment.

James Perry 
Rating:
5.0

Customer did not leave a comment.

Joseph Hollingsworth 
Rating:
5.0

Customer did not leave a comment.

shirl ellis 
Rating:
5.0

Customer did not leave a comment.

Keenan M Davis 
Rating:
5.0

I received the equipment (6'x12' open trailer with ramp) in good working order. I inspected trailer for damages and found none. The trailer worked as ordered with no towing problems. Everything, tires and ramp, workrd with no problems. I surveyed the equipment and the attendent answered all questions. Job complete with no problems.

David Sweet 
Rating:
5.0

Excellent service and Friendly staff..

jessica marrero 
Rating:
5.0

Customer did not leave a comment.

Frank SOLOSKY 
Rating:
4.0

the app malfunction on the return process

Bernard Jones 
Rating:
5.0

It was fast and efficient. I’m happy.

roderick sampson 
Rating:
5.0

I do not see any improvement needed. The staff at this location are SUPER.

Joy Joyner 
Rating:
5.0

Customer did not leave a comment.

Don Maute 
Rating:
5.0

Customer did not leave a comment.

Carl Stellrecht 
Rating:
4.0

Customer did not leave a comment.

Kevin Heinsman 
Rating:
3.0

Customer did not leave a comment.

Robert Saunders 
Rating:
5.0

Customer did not leave a comment.

Armond Joyner 
Rating:
1.0

Work on being personable and helpful.

Andrea Graves 
Rating:
5.0

The service I received was excellent.

Janelle Clarke 
Rating:
5.0

The office personal was outstanding and very knowledgable. She should get an award for being outstanding customer service. I believe her name was Charttel thank you Joe Hanley

joe handley 
Rating:
5.0

Customer did not leave a comment.

Paul Mooney 
Rating:
5.0

Customer did not leave a comment.

KELVINL RUFFIN 
Rating:
5.0

Customer did not leave a comment.

Guillermo Orellana 
Rating:
5.0

Customer did not leave a comment.

ShridharaChary Kolloju 
Rating:
5.0

Customer did not leave a comment.

GABRIELLE MIRANDA 
Rating:
1.0

People were friendly and equipment was great. Initially the cost was supposed to be a little over $180, however when I showed up to pick up and pay for the trailer, had to pay an additional $50 because of hidden fees.

Jerry Watkins 
Rating:
5.0

Customer did not leave a comment.

jacob parnell 
Rating:
3.0

The biggest problem we have is not being able to rent five vans for election day from one location. By having to rent from four locations really puts a hardships on the drivers who have just work a 16 hour day and have to return vans back to those locations. If some consideration could be given to this situation, it would be greatly appreciated - Thanks!!

Charles Boyce 
Rating:
5.0

The truck didn't handle the hills as well as I would have liked but it was good enough.

Donise Medina 
Rating:
5.0

They were very friendly and helpful.

phyllis mccann 
Rating:
5.0

When well...

keith mcclean 
Rating:
3.0

Customer did not leave a comment.

maria lebron  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mauricio Meyer 
Rating:
5.0

After having a not so great experience with uhaul customer service the ladies working at our pickup location were absolutely amazing. They answered all my questions without hesitation and even made some helpful suggestions for a few supplies we needed.

David Brown 
Rating:
4.0

Customer did not leave a comment.

Marek Brown 
Rating:
5.0

Chantel was profession, helpful, and very sweet. She made my move so much easier!

William Sullivan 
Rating:
5.0

Customer did not leave a comment.

James Frascona-Cochran 
Rating:
5.0

Customer did not leave a comment.

Alexis Stewart 
Rating:
5.0

Do the same

DANIEL HAIGHT 
Rating:
5.0

Gentleman that handled the transaction (Jeryell) ? Young man was great.

kevin Radford 
Rating:
5.0

Customer did not leave a comment.

richard wicher 
Rating:
5.0

I rent equipment from this location often. The employees at this location are very friendly and make sure that I have everything I need. I definitely would recommend this location because of the service I receive there.

JOHNSCOTT MALONE 
Rating:
5.0

Customer did not leave a comment.

William Fenn 
Rating:
5.0

I was not very satisfied with the actual truck. It did not have power windows or cruise control and it did not have USB outlet for my cell phone. It was an older truck, and it made my 6 hour drive miserable! However, the people at this location are some of the best I have encountered.

Jonette Mungo 
Rating:
5.0

Customer did not leave a comment.

Michael Kight 
Rating:
5.0

Willie and Chantel went above and beyond, helping me to get my trailer lights fixed, which ended up being my vehicle, and they replaced the fuse in my vehicle at no charge

GREGORY WILSON 
Rating:
5.0

Great customer service.

Robert Beasley 
Rating:
5.0

Customer did not leave a comment.

Philip Davis 
Rating:
1.0

It was horrible customer service and I am highly disappointed in the treatment I was provided. I was charged an excessive amount of money for something I did not do. My card was on file so there wasn't anything I could do about being unfairly charged. I asked for proof several times and was ignored. I will never recommend U-Haul to anyone as now I see this service as a scam.

sarita gallo 
Rating:
5.0

The bathrooms were sparkling clean. The customer service was excellent. They were extremely knowledgeable and helpful. I always go to this location for those reasons.

James Pasch 
Rating:
5.0

Customer did not leave a comment.

Trent Robbins 
Rating:
2.0

I returned a trailer. Instead of dropping the trailer at equipment return was told I needed to take it back from where I picked up the trailer and drop it. I had mulch debris left in back of trailer asked if I could sweep out. Told no. I’d be charged $50 I’ve rented numerous trucks and trailers from UHaul. Hands down worst experience

DIANNA BLAIR 
Rating:
5.0

The Staff was very helpfull

Jarrett Nobles 
Rating:
5.0

Very helpful understanding my needs. Thank you!

Anthony Galotifiore 
Rating:
3.0

Customer did not leave a comment.

ANTHONY REXACH 
Rating:
1.0

I used the vehicle for a total of 11.6 miles yet was charged for a gallon and a half of gas. All the clerk had to do was check the milegage and see there is no possible way to burn that much gas in that short of mileage. There is a buget rental shop 100 yards away from this location, I will probably be using them in the future.

William Downing 
Rating:
5.0

Customer did not leave a comment.

RUDOLPH DODICH 
Rating:
5.0

Customer did not leave a comment.

Lindora Leary 
Rating:
5.0

The person that returned our u haul for us was awesome and very helpful

Brandon ossmann 
Rating:
5.0

she was very professional

JAMESALLEN FITZGERALD 
Rating:
1.0

I found the service attendant to be courteous and friendly, however he did record the fuel gage accurately and charged me for three gallons of fuel for a 12-mile trip. When I showed him the gas receipt that showed I put 2.5 gallons in the tank, he stated I should have used the app to document any errors and was not willing to refund my gas charge. He eventually he refunded the charge for fuel after I showed him the gas receipt and a picture of the fuel gauge when I left. Also, when I returned the vehicle after hours and tried to use the app, it did not work. I had to call customer service. There was no parking spaces available for customers vehicles so I was forced to park in a handicap space. They only had three parking spaces and two of them are handicap. Service attendants cars were parked in these spaces. That is not good.

Alexander Bruce 
Rating:
1.0

Please view my customer action report

Joshua Riggs 
Rating:
5.0

Very professional and considerate employee at the site, help me get my truck and get out of there really fast!

William ESKRIDGE 
Rating:
3.0

The lady at the desk insisted I give her a cell number. I told her that I wanted to be contacted by email. She then said she need it in case she needed to contact me on the road. I find that odd. I also noticed that the auto transport trailer had loose lug nuts and asked if they could tighten them and they said that they didn’t have anybody to do that. So I used my own tire wrench to tighten the loose lug nuts. I feel that this experience was not professional. And if I had not tightened the lug nuts the trailer tire could come off. Sincerely,Robert Milbourn

Robert Milbourn 
Rating:
5.0

Maybe a fresh smell in the vehicles when being rented to the customers.

Daphne Pitt 
Rating:
1.0

Arrived at 7:05 PM called location at 6:55 pm to tell them I will be 5 mins late they could not wait 5 mins to check me in poor customer service

Ralph Schack 
Rating:
5.0

Customer did not leave a comment.

gabriel junquera 
Rating:
1.0

While I was driving the truck back, the dolly came out from its place due to the sharp right turn. I was charged $7 and accused by the local employee as a liar. Note that I asked the local employee to remove the dolly before I got into the truck, but he refused to do that. Would this be a scam approach to collect more money? If so this is not appropriate for such a huge and reputable company! Please remove extra blankets and dollies from the trucks so that this will not happen again.

KERIM TEMEL 
Rating:
5.0

Customer did not leave a comment.

Jerald Peet 
Rating:
5.0

Maybe have the big guy working the cou ter at 5pm tell custo.ers co.ing in he will be with them soon. Ininderstand he is writing up a new rental estimate but there were 5 guys in line waiting to drop off, one buying propane. He could have dispatched 4 of us to the lot where 2 employees were checking in vehicles.

BILL GREEN 
Rating:
5.0

Customer did not leave a comment.

keith batts 
Rating:
5.0

Customer did not leave a comment.

Al Sanchez 
Rating:
5.0

Customer did not leave a comment.

Ermelinda Alviso 
Rating:
5.0

Not much parking but they found me a spot! Overall very good experience!

donald cornwell 
Rating:
4.0

Customer did not leave a comment.

Daniel Doerflein 
Rating:
3.0

Let people drop off the truck if it’s a city over and not charge them an arm and a leg.

Kellie Green 
Rating:
2.0

Sounded like the complete front end was going to fall off the truck. It was very noisy and hard to handle.

Antonio Caldeira 
Rating:
5.0

I was treated well by Chauntel Hughes and could not ask for better service.

Joe Kesterson 
Rating:
5.0

Customer did not leave a comment.

Debra Conway 
Rating:
5.0

Customer did not leave a comment.

MARY CURETON 
Rating:
5.0

Wonderful customer service and clean great location! Everyone was super friendly and helpful!

Mackenzie Tanielu 
Rating:
5.0

Customer did not leave a comment.

William Evans 
Rating:
5.0

N/A

MODESTO MARTINEZ 
Rating:
5.0

Customer did not leave a comment.

Danny Little 
Rating:
5.0

Every part of my rental and use went better than expected

DOUG JOHNSON 
Rating:
5.0

Owner was awesome and very helpful

Dean Saroop 
Rating:
5.0

Customer did not leave a comment.

John Grasser 
Rating:
5.0

Chauntel (I hope I’m spelling her name right) helped me to get a new rental truck when my previous reservation at a different location fell through due to the truck not being there. I appreciate her efforts so much! and she was very polite :)

BREAUNNAH COLVIN 
Rating:
5.0

One of the best locations from the standpoint of customer care and inventory availability

SERGEY ZHITAR 
Rating:
3.0

Location only had one employee so there was a wait between customers, using my mobile phone to look over the vehicle was not to my liking, I prefer the clip board and paper. All I wanted was the van, had to go through all these web pages declining all the add on stuff. Needs to be streamlined to get through it.

Michael Liptak 
Rating:
5.0

Customer did not leave a comment.

Alyse Putnam 
Rating:
3.0

When we arrived to drop off items we were told they could not issue the storage to us because they were not cleared after sale of items. We were told to return the next day, but we both had work. As a result, we had to store the big truck at the condo community and head over Saturday. When we arrived, the staff did not know how to book storage, but took the time to call and find out. Not their fault, but a frustrating experience for us.

Mary Dodson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diana Heckert  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danny Sallad  |  First Impressions 
Rating:
3.0

We unfortunately never moved into our unit, we reserved it while our new home was finishing up construction and thankfully they did so by move in day

KIMBERLY DANIELSON  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

jason gardner  |  Overall Experience 
Rating:
5.0

This U-HAUL facility is one of the best! Friendly, VERY HELPFUL, Clean, and Convenient storage option! Chauntel THANK YOU and the rest of your U-HAUL TEAM.

JOCELYN BERRY  |  Overall Experience 
Rating:
5.0

Good!

SAMUELLEANDREW WILLIAMS JR  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KENNETH HINKLE  |  Overall Experience 
Rating:
5.0

Excellent customer service! Thank you. Mr Willie - thank you sir!

Eduardo Gonzales  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick Finnegan  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert Wingfield  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert Wingfield  |  First Impressions 
Rating:
3.0

The storage facility is not secure. No fences. No cameras.

jack lizana  |  First Impressions 
Rating:
5.0

Chauntel and her crew always go above and beyond! They have been an integral part of my relocations and they are definitely the reason this facilty provides top notch service!

William Rak  |  First Impressions 
Rating:
5.0

Chauntel and the crew at this facility located at South Plaza has always been professional and thorough with my moving needs!

William Rak  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward Norwood  |  First Impressions 
Rating:
5.0

(i'm embarrassed I cant recall their names) both staff working on March 26th 2019 went above and beyond to accommodate me in vacating the box of homeless family's stuff. Thank You!

Darlene Kelly  |  Overall Experience 
Rating:
2.0

The first 3 times I called, I was placed on hold for 20 min. & no one picked up. Staff was not helpful/friendly in trying to arrange pickup for UBox. Lack of effective communication between employees.

Hayley Pocock  |  Overall Experience 
Rating:
4.0

I did not go there myself however I subcontracted from moving help.com. I had arrange for a trailer in the morning and one was not available till the afternoon. Not a huge deal but not what I was expe

Emily Lewis  |  Overall Experience 
Rating:
5.0

Great customer service!

KAREN MORTON  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

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  • U-Box® Containers

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  • Moving Supplies

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  • Trailer Hitches

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  • Propane

    Propane service delivered straight to your door!

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