Customer Reviews for U-Haul Storage at North Division

6,614 reviews

8805 N Division St   Spokane, WA 99218
(& Magnesium)

(509) 467-6537

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(509) 467-6537

8805 N Division St
Spokane, WA 99218
(& Magnesium)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Stephanie Hohnhorst 
Rating:
5.0

The drop off went well. I do not have any recommendations for improvement.

Tim Magni 
Rating:
3.0

In Feb. the company not just the UHaul dealer acted like 6th graders on a play ground. Telling me they are black listing me because I am related to someone that owes the company $. I went in yesterday and rented a pick up with no problem. Would have been nice if they had done that the first time.

Cindy Wheeler 
Rating:
4.0

Customer did not leave a comment.

RONALD ESMAY 
Rating:
5.0

Great customer service!!

Georgeann Peck 
Rating:
5.0

You guys rock, only thing I can see is the truck cab height I have a prosthetic leg and it was extremely difficult to get in at times, adding an extend a step or type of running board would all that's needed I thank you for help Steve Sulano

STEVEN SULANO 
Rating:
5.0

Customer did not leave a comment.

Robert Lewis 
Rating:
1.0

The Uhaul location that we had scheduled to drop off at was A to Z storage and they turned us away when we arrived. They should have taken the trailer as scheduled, and if they couldn't store it, they should have moved it themselves. The man who helped us at 8805 N Division was very helpful.

Timothy O'Sullivan 
Rating:
5.0

Computer systems issues , from what he said it happens a lot. He was super cool about it and was able too multitask with several computer systems issues

Dan Joy 
Rating:
5.0

Johnathan went beyond to make sure equipment was clean. Extremely pleasant and professional!

LOIS HOWES 
Rating:
5.0

Perfect timing on finishing my vehicle. Thank you

Benjamin Willard 
Rating:
5.0

Customer did not leave a comment.

josh nelson 
Rating:
5.0

No issue it was all good. Jonathan and helped us through the whole process. Very patient very kind great person to have on the counter.

cory tumlinson 
Rating:
5.0

Trucks headliner was torn and hanging, the ceiling had food stains and crumbs on it inner fender well was broken and rubbing on the tire during the drive and front left brake kept sticking at lights. first truck i have ever disliked from uhaul and this truck had 197k rough miles on it sadly. but it still got the job done.

Keith Marshall 
Rating:
5.0

Customer did not leave a comment.

Peter Eckhoff 
Rating:
5.0

Customer did not leave a comment.

Jay Janecek 
Rating:
5.0

Corey and holli are rock stars.

COREY COSBY 
Rating:
5.0

Customer did not leave a comment.

Richard Thornton 
Rating:
5.0

Customer did not leave a comment.

Ryan Parke  
Rating:
1.0

I did not make this reservation! How was some complete stranger able to make a reservation under my account without checking with me first?! Am I going to be in trouble for this? If something happened, would I be held responsible!? I got no answer to these questions, no one could help me; the only question Uhaul is willing to answer is "how are Uhaul so great?" Terrible. Terrible terrible terrible.

Mackenzie Krell 
Rating:
4.0

Customer did not leave a comment.

John Saywers 
Rating:
5.0

Customer did not leave a comment.

Christine Wyatt-Hosmer 
Rating:
5.0

Cory, and his team are wonderful to work with. They are knowledgeable, caring, and helpful. Jonathan is terrific.

DANIEL NELS HALSTROM 
Rating:
5.0

Cory was great, friendly and attentive to get us on our way quickly! Much thanks!!!

SCOTT DIETTERT 
Rating:
5.0

Customer did not leave a comment.

Cassandra Meese 
Rating:
5.0

Customer did not leave a comment.

Jorden Stengle 
Rating:
4.0

Staff was great. Went above and beyond

RICHARD A Keene 
Rating:
5.0

Customer did not leave a comment.

Larissa Aguilar 
Rating:
5.0

Good people

Jerry Ely 
Rating:
5.0

Thank you Cory !

Shane Hall 
Rating:
5.0

Customer did not leave a comment.

STEVE ALLER 
Rating:
5.0

Cory runs a great operation! He, and his crew, are a step above many of the other stores I have dealt with over the years.

DANIEL NELS HALSTROM 
Rating:
4.0

Customer did not leave a comment.

Lekeisha Kinard 
Rating:
5.0

Nothing absolutely amazing customer service.

Shae Bishop 
Rating:
4.0

More leg room. Do something about this, I am not tall.

Deseret Linehan 
Rating:
4.0

Customer did not leave a comment.

Nathaniel Gallegos 
Rating:
5.0

Great, and friendly service.

jack Wilson 
Rating:
5.0

Holly L. and her team were super helpful. Highly recommended and definitely will return. -OH

Oscar Hernandez 
Rating:
1.0

The gal that helped me had no customer skills. I asked if I could drop off the UHaul at a certain location in Kennewick, never gave an answer. When I asked again I was told I had to call to find out. Never gave me a number to call. Truck was half full when picked up. Window washers were broke. That was after I filled it full of window washing fluid. This store completely sucks!!!

Tim Duckett 
Rating:
5.0

Customer did not leave a comment.

Lia Cunningham 
Rating:
5.0

I was very pleased with the personnel that accepted my trailer check in. Great performance and personality!

barry williams 
Rating:
5.0

Maybe oil up the ratchet on the tow trailer they where alittle hard to ratchet the traps for the tires but overall good trailers

Matthew Alvarez 
Rating:
5.0

Service was great! Very quick and efficient location. Staff was friendly and helpful!

Kimberly Speedy 
Rating:
5.0

The 10 foot is completely useless, as a professional mover the risk is impossible to load heavy equipment with no ram and a useless step that makes loading heavy dressers near impossible

Dylan King 
Rating:
5.0

Cory was outstanding to do business with. His problem-solving skills and people skill are excellent!

Kurt Leonard 
Rating:
5.0

They where absolutely amazing fast and friendly 🤠

Jayson Freeland 
Rating:
5.0

Excellent customer service. Talked us through pur options and made it simple. . Thank you

Evan Williams 
Rating:
5.0

Outstanding customer service! Will definitely use your services again. Troy is awesome!

Kathy Myrick 
Rating:
5.0

Customer did not leave a comment.

Stephanie Cate 
Rating:
5.0

Customer did not leave a comment.

John Fazio 
Rating:
3.0

They did a great job installing the hitch, it just took twice the amount of time that I was told I’d take. But other than that the service was good.

David Moyle 
Rating:
4.0

The rear door track needs to be fixed. Difficult to move at the top and bottom.

Robert Lewis 
Rating:
3.0

location appeared to be understaffed. There only appeared to be 2 people working (in the office at least) on a Sunday morning. There were 7-10 customers waiting and one guy was working with them while the other guy was retrieving equipment from the lot. The two guys who were there were pleasant/professional and working hard to help the customers. Still had an approximate 20 min wait in line. New guy hooked up my van and trailer. I had to remind him to connect the safety chain from the trailer to the van. Opened the back of the van and there were pine needles all over the place. The U-Haul employee quickly got a leaf blower and blew the back of the van out. Windshield wiper blade on driver side was not completely attached to wiper arm. During windy conditions a highway speed the wiper blade partially detached from wiper arm. Had to pull over and reattach several times during 1,200-mile drive. Van had no wiper fluid in it at dispatch. Had to add my own wiper fluid. I would have assumed that fully attached wiper blades and wiper fluid would have been provided by U-Haul. Visibility degradation is a serious issue especially in winter driving conditions. Other than above issues the Van was clean and operated as advertised.

ROBERT MACKENZIE 
Rating:
5.0

Customer did not leave a comment.

larry landsiedel 
Rating:
4.0

The staff is very helpful and professional!

Nicole Zinnecker 
Rating:
4.0

Customer did not leave a comment.

Brett Habeck 
Rating:
5.0

I have nothing to say that could have been better. You made my life at that moment so much better. Moving is stressful. Thank you for making it a smooth ride for me.

Deana Decker 
Rating:
5.0

very nice crew

Kevin Dettner 
Rating:
5.0

Customer did not leave a comment.

Joseph Miller 
Rating:
5.0

Customer did not leave a comment.

shirley schrawyer 
Rating:
5.0

Customer did not leave a comment.

Levi Russell 
Rating:
5.0

Customer did not leave a comment.

John Sichiro 
Rating:
5.0

Customer did not leave a comment.

Steven Vargas 
Rating:
5.0

Customer did not leave a comment.

Leslie Miller 
Rating:
5.0

Staff was so polite and helpful. Made the experience easy and smooth.

Steffanie Shaw 
Rating:
5.0

So convenient for moving furniture or garbage. The staff is very friendly and helpful

CANDY HANNUM 
Rating:
5.0

Best crew in spokane

Casey Jones 
Rating:
5.0

I really appreciated the fact that they had the equipment that I needed available at this location, that the staff were very helpful and got me in and out quickly and efficiently, tyag the equipment was clean and well maintained, and that I was able to save a significant amount of money over what the same rental would have cost me through a local auto rental agency or a local home improvement store.

Tom McSweeney 
Rating:
3.0

Customer did not leave a comment.

Gary Boddy 
Rating:
5.0

You need more employees. It was a long wait for a few of us.

Frank Paquet 
Rating:
5.0

Customer did not leave a comment.

Robert Brown 
Rating:
5.0

Customer did not leave a comment.

Colleen Loucks 
Rating:
5.0

Customer did not leave a comment.

Jim Bridges 
Rating:
5.0

No issues as always

Keith Kevku 
Rating:
5.0

Very polite and courteous staff.

Ronald Weaks 
Rating:
5.0

Great experience.

RICHARD HONNOLD 
Rating:
5.0

Very good at communicating on everything. Would definitely recommend to anyone needing anything.

Tee Scott 
Rating:
5.0

Second time using this company, they are professional, efficient, trustworthy, and reliable. Will definitely use them again in the future!

Sara Hartnett 
Rating:
5.0

Clean new-ish van in excellent condition. Friendly knowledgeable staff. Great experience. Absolutely would recommend!

Robert Dyer 
Rating:
5.0

Customer did not leave a comment.

Victoria Fletcher 
Rating:
5.0

Customer did not leave a comment.

Marci Jensen 
Rating:
5.0

Return was a bit slow but handled very well. They need a nee computer system.

Lisa Denkar 
Rating:
5.0

My entire experience was awesome, with special thanks to the helpful employees!

Karene Minehart 
Rating:
3.0

Make the app your process demands I use function correctly and seamlessly. Otherwise don't demand I use it until it works properly.

Ray Abbott 
Rating:
5.0

Customer did not leave a comment.

Kraig Hustad 
Rating:
3.0

Customer did not leave a comment.

Thomas Reed 
Rating:
5.0

Customer did not leave a comment.

MATTHEW LUND 
Rating:
5.0

All services provided were good. But there is a simple note that forced me to use more distance on the road and thus more time, fatigue, gas and money... The note is that I rented a 17-foot truck. From North Spokane to Spokane Valley. The leasing office up north told me that their office in Spokane Valley does not take 17 foot trucks ...That's why I had to return the truck to the North Spokane office in Division. ..Thank you for your kind treatment

Mahmoud Nassar 
Rating:
3.0

Customer did not leave a comment.

Cameron Cumpton 
Rating:
4.0

I was told I went over in miles and it was $1 per mile (this was not shown when I booked the truck online) I was charged $110 and told it would be $110 and then got my receipt and it was $120 charge.

Kendall Larson 
Rating:
5.0

Customer did not leave a comment.

larry childress 
Rating:
5.0

Customer did not leave a comment.

TERRY SAUERS 
Rating:
5.0

Customer did not leave a comment.

Ashley Beasley 
Rating:
5.0

Customer did not leave a comment.

Matthew Vela 
Rating:
5.0

Customer did not leave a comment.

Christian Perez 
Rating:
4.0

The computer kept saying the equipment wasn't there.

Terry Simmers 
Rating:
5.0

Very fast getting us signed in and out. Appreciated the time factor.

Larenda Caldeira 
Rating:
5.0

Great customer service

Kevin Carpenter 
Rating:
5.0

Very professional service when picking up and dropping off.

Floyd Bell 
Rating:
5.0

Customer did not leave a comment.

Stephen Carow 
Rating:
4.0

Literally the only issue I had was that when I moved my stuff out of storage, a fair amount of water had dripped from the ceiling onto a desk I had stored in the middle of the left side of the unit. The desk has a glass top so nothing was damaged, but there was water in the unit.

Griffon James  |  Overall Experience 
Rating:
5.0

Great customer service, well maintained and great value!

Anthony Chavez  |  Overall Experience 
Rating:
5.0

Staff went above and beyond when we moved to Spokane. They were very helpful! It snowed when I first got into town so I was a bit frazzled after the long drive in the uhaul while towing my car. They were patient and quick to get us our unit and checked out for the rental. Thank you!

Sara Dillman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony Chavez  |  First Impressions 
Rating:
5.0

Great management. Clean, effiecient, & personable. I never deal with other trucks or storage. I'll always deal with U haul. I trust them. The manager was a pleasure to deal with, as they say, a real person.

Sandra Vander-pol  |  First Impressions 
Rating:
5.0

Moving is stressful, U-Haul helped with limiting that stress.

Jeffrey Cook  |  Overall Experience 
Rating:
1.0

I was charged a full month's rent when I was completely moved out and cleaned the day after my account was charged. It is not satisfactory to not be able to prorate the rent. I am very dissatisfied that's when I pre-ordered the storage unit it didn't indicate that my unit was on a second floor with no elevator available.

Trisha Denbroder  |  Overall Experience 
Rating:
5.0

Made my move much easier.

Jeffrey Cook  |  Online Move In 
Rating:
1.0

It was upstairs & as a senior too difficult for me to use

MARILYN LINDELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GLENN MEISTER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Felicity Ford  |  Overall Experience 
Rating:
5.0

Good

Christian Coleman  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

SANDRA JUREK  |  First Impressions 
Rating:
1.0

A worker named Eric “accidentally” closed my account. I called on a Sunday and Monday and customer service sent an email to the Manager of this location to call me BUT that manager never did. I went to the location and a young gentleman helped me. The young man who helped me gave me one month free BUT I just paid a few days before this issue so technically I was never offered anything for the inconvenience and incompetence of that Eric guy. However, the manager still did not have the decency and respect to call me and follow up at least on the emails he received. And I know he received them because I was cc’d on those emails. Poor customer service skills and no follow through for a manager. Might as well give the title and the pay to that young gentleman who at least made an effort to resolve the situation.

Joselyn Morales  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sally gehrts  |  First Impressions 
Rating:
5.0

Everything worked — from reservation to pick up to movers showing up to moving stuff into storage unit. Well done !

GLENN MEISTER  |  First Impressions 
Rating:
5.0

GM was friendly, helpful, and overall did an amazing job in helping our move as easy as possible.

Christopher Connors  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Richard Niewald  |  Overall Experience 
Rating:
5.0

I will use you guys again in the future I'm sure

paul schaefer  |  Overall Experience 
Rating:
3.0

Unfortunately I could only give you haul a 3-star rating with their storage facility because you weren't allowed in your storage unit whenever you wanted. it had to be opened by staff. Also we were going to move everything out at the beginning of the month only to find out we wouldn't receive a refund for the rest of the month that we did not use the unit. Once you pay on the first apparently it's final. And you can't be refunded any money.

John Faur  |  Overall Experience 
Rating:
5.0

The storage unit was secure ..I could of used more light in my unit ..but overall excellent facility and awesome staff !! Thank you to all .. I wish I could of stayed .but no income at the moment..

Gabrielle Fauzey  |  Overall Experience 
Rating:
4.0

I had to ask for someone to open the units. I couldn’t secure my unit without help to lock it up.

Linda Ramsey  |  Overall Experience 
Rating:
4.0

The only problem I had was this U-Haul facility reserving a u-box at another facility. They didn’t call the U-Haul to notify them so they could get one ready, but everything did work out eventually.

Jessica Sheets  |  Overall Experience 
Rating:
4.0

Staff was great. Truckstop bathroom flavored oderizers were annoying. Theres no elevator at N.Division storage. That was inconvenient. Those are my critisisms. Storage arrangement worked well.

Casey Byers  |  Overall Experience 
Rating:
5.0

They took care of our storage needs.

Kevin whalen  |  Overall Experience 
Rating:
5.0

Everyone was happy to help me

donald lester  |  First Impressions 
Rating:
4.0

Robert and staff are very helpful!!

dee johnson  |  Overall Experience 
Rating:
5.0

I appreciated the helpfulness and friendliness of the staff. They were very accommodating to my moving needs. Thanks you guys!

Kari Tanimura  |  Overall Experience 
No reviews have been submitted for this location.

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