Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The drop off went well. I do not have any recommendations for improvement.
Tim Magni
Rating:
3.0
In Feb. the company not just the UHaul dealer acted like 6th graders on a play ground. Telling me they are black listing me because I am related to someone that owes the company $.
I went in yesterday and rented a pick up with no problem. Would have been nice if they had done that the first time.
Cindy Wheeler
Rating:
4.0
Customer did not leave a comment.
RONALD ESMAY
Rating:
5.0
Great customer service!!
Georgeann Peck
Rating:
5.0
You guys rock, only thing I can see is the truck cab height I have a prosthetic leg and it was extremely difficult to get in at times, adding an extend a step or type of running board would all that's needed I thank you for help Steve Sulano
STEVEN SULANO
Rating:
5.0
Customer did not leave a comment.
Robert Lewis
Rating:
1.0
The Uhaul location that we had scheduled to drop off at was A to Z storage and they turned us away when we arrived. They should have taken the trailer as scheduled, and if they couldn't store it, they should have moved it themselves. The man who helped us at 8805 N Division was very helpful.
Timothy O'Sullivan
Rating:
5.0
Computer systems issues , from what he said it happens a lot.
He was super cool about it and was able too multitask with several computer systems issues
Dan Joy
Rating:
5.0
Johnathan went beyond to make sure equipment was clean. Extremely pleasant and professional!
LOIS HOWES
Rating:
5.0
Perfect timing on finishing my vehicle. Thank you
Benjamin Willard
Rating:
5.0
Customer did not leave a comment.
josh nelson
Rating:
5.0
No issue it was all good. Jonathan and helped us through the whole process. Very patient very kind great person to have on the counter.
cory tumlinson
Rating:
5.0
Trucks headliner was torn and hanging, the ceiling had food stains and crumbs on it inner fender well was broken and rubbing on the tire during the drive and front left brake kept sticking at lights. first truck i have ever disliked from uhaul and this truck had 197k rough miles on it sadly. but it still got the job done.
Keith Marshall
Rating:
5.0
Customer did not leave a comment.
Peter Eckhoff
Rating:
5.0
Customer did not leave a comment.
Jay Janecek
Rating:
5.0
Corey and holli are rock stars.
COREY COSBY
Rating:
5.0
Customer did not leave a comment.
Richard Thornton
Rating:
5.0
Customer did not leave a comment.
Ryan Parke
Rating:
1.0
I did not make this reservation! How was some complete stranger able to make a reservation under my account without checking with me first?! Am I going to be in trouble for this? If something happened, would I be held responsible!? I got no answer to these questions, no one could help me; the only question Uhaul is willing to answer is "how are Uhaul so great?" Terrible. Terrible terrible terrible.
Mackenzie Krell
Rating:
4.0
Customer did not leave a comment.
John Saywers
Rating:
5.0
Customer did not leave a comment.
Christine Wyatt-Hosmer
Rating:
5.0
Cory, and his team are wonderful to work with. They are knowledgeable, caring, and helpful. Jonathan is terrific.
DANIEL NELS HALSTROM
Rating:
5.0
Cory was great, friendly and attentive to get us on our way quickly! Much thanks!!!
SCOTT DIETTERT
Rating:
5.0
Customer did not leave a comment.
Cassandra Meese
Rating:
5.0
Customer did not leave a comment.
Jorden Stengle
Rating:
4.0
Staff was great. Went above and beyond
RICHARD A Keene
Rating:
5.0
Customer did not leave a comment.
Larissa Aguilar
Rating:
5.0
Good people
Jerry Ely
Rating:
5.0
Thank you Cory !
Shane Hall
Rating:
5.0
Customer did not leave a comment.
STEVE ALLER
Rating:
5.0
Cory runs a great operation! He, and his crew, are a step above many of the other stores I have dealt with over the years.
DANIEL NELS HALSTROM
Rating:
4.0
Customer did not leave a comment.
Lekeisha Kinard
Rating:
5.0
Nothing absolutely amazing customer service.
Shae Bishop
Rating:
4.0
More leg room. Do something about this, I am not tall.
Deseret Linehan
Rating:
4.0
Customer did not leave a comment.
Nathaniel Gallegos
Rating:
5.0
Great, and friendly service.
jack Wilson
Rating:
5.0
Holly L. and her team were super helpful. Highly recommended and definitely will return. -OH
Oscar Hernandez
Rating:
1.0
The gal that helped me had no customer skills. I asked if I could drop off the UHaul at a certain location in Kennewick, never gave an answer. When I asked again I was told I had to call to find out. Never gave me a number to call. Truck was half full when picked up. Window washers were broke. That was after I filled it full of window washing fluid. This store completely sucks!!!
Tim Duckett
Rating:
5.0
Customer did not leave a comment.
Lia Cunningham
Rating:
5.0
I was very pleased with the personnel that accepted my trailer check in. Great performance and personality!
barry williams
Rating:
5.0
Maybe oil up the ratchet on the tow trailer they where alittle hard to ratchet the traps for the tires but overall good trailers
Matthew Alvarez
Rating:
5.0
Service was great! Very quick and efficient location. Staff was friendly and helpful!
Kimberly Speedy
Rating:
5.0
The 10 foot is completely useless, as a professional mover the risk is impossible to load heavy equipment with no ram and a useless step that makes loading heavy dressers near impossible
Dylan King
Rating:
5.0
Cory was outstanding to do business with. His problem-solving skills and people skill are excellent!
Kurt Leonard
Rating:
5.0
They where absolutely amazing fast and friendly 🤠
Jayson Freeland
Rating:
5.0
Excellent customer service. Talked us through pur options and made it simple.
. Thank you
Evan Williams
Rating:
5.0
Outstanding customer service! Will definitely use your services again. Troy is awesome!
Kathy Myrick
Rating:
5.0
Customer did not leave a comment.
Stephanie Cate
Rating:
5.0
Customer did not leave a comment.
John Fazio
Rating:
3.0
They did a great job installing the hitch, it just took twice the amount of time that I was told I’d take. But other than that the service was good.
David Moyle
Rating:
4.0
The rear door track needs to be fixed. Difficult to move at the top and bottom.
Robert Lewis
Rating:
3.0
location appeared to be understaffed. There only appeared to be 2 people working (in the office at least) on a Sunday morning. There were 7-10 customers waiting and one guy was working with them while the other guy was retrieving equipment from the lot. The two guys who were there were pleasant/professional and working hard to help the customers. Still had an approximate 20 min wait in line.
New guy hooked up my van and trailer. I had to remind him to connect the safety chain from the trailer to the van. Opened the back of the van and there were pine needles all over the place. The U-Haul employee quickly got a leaf blower and blew the back of the van out.
Windshield wiper blade on driver side was not completely attached to wiper arm. During windy conditions a highway speed the wiper blade partially detached from wiper arm. Had to pull over and reattach several times during 1,200-mile drive. Van had no wiper fluid in it at dispatch. Had to add my own wiper fluid. I would have assumed that fully attached wiper blades and wiper fluid would have been provided by U-Haul. Visibility degradation is a serious issue especially in winter driving conditions.
Other than above issues the Van was clean and operated as advertised.
ROBERT MACKENZIE
Rating:
5.0
Customer did not leave a comment.
larry landsiedel
Rating:
4.0
The staff is very helpful and professional!
Nicole Zinnecker
Rating:
4.0
Customer did not leave a comment.
Brett Habeck
Rating:
5.0
I have nothing to say that could have been better. You made my life at that moment so much better. Moving is stressful. Thank you for making it a smooth ride for me.
Deana Decker
Rating:
5.0
very nice crew
Kevin Dettner
Rating:
5.0
Customer did not leave a comment.
Joseph Miller
Rating:
5.0
Customer did not leave a comment.
shirley schrawyer
Rating:
5.0
Customer did not leave a comment.
Levi Russell
Rating:
5.0
Customer did not leave a comment.
John Sichiro
Rating:
5.0
Customer did not leave a comment.
Steven Vargas
Rating:
5.0
Customer did not leave a comment.
Leslie Miller
Rating:
5.0
Staff was so polite and helpful. Made the experience easy and smooth.
Steffanie Shaw
Rating:
5.0
So convenient for moving furniture or garbage. The staff is very friendly and helpful
CANDY HANNUM
Rating:
5.0
Best crew in spokane
Casey Jones
Rating:
5.0
I really appreciated the fact that they had the equipment that I needed available at this location, that the staff were very helpful and got me in and out quickly and efficiently, tyag the equipment was clean and well maintained, and that I was able to save a significant amount of money over what the same rental would have cost me through a local auto rental agency or a local home improvement store.
Tom McSweeney
Rating:
3.0
Customer did not leave a comment.
Gary Boddy
Rating:
5.0
You need more employees. It was a long wait for a few of us.
Frank Paquet
Rating:
5.0
Customer did not leave a comment.
Robert Brown
Rating:
5.0
Customer did not leave a comment.
Colleen Loucks
Rating:
5.0
Customer did not leave a comment.
Jim Bridges
Rating:
5.0
No issues as always
Keith Kevku
Rating:
5.0
Very polite and courteous staff.
Ronald Weaks
Rating:
5.0
Great experience.
RICHARD HONNOLD
Rating:
5.0
Very good at communicating on everything. Would definitely recommend to anyone needing anything.
Tee Scott
Rating:
5.0
Second time using this company, they are professional, efficient, trustworthy, and reliable. Will definitely use them again in the future!
Sara Hartnett
Rating:
5.0
Clean new-ish van in excellent condition. Friendly knowledgeable staff. Great experience. Absolutely would recommend!
Robert Dyer
Rating:
5.0
Customer did not leave a comment.
Victoria Fletcher
Rating:
5.0
Customer did not leave a comment.
Marci Jensen
Rating:
5.0
Return was a bit slow but handled very well. They need a nee computer system.
Lisa Denkar
Rating:
5.0
My entire experience was awesome, with special thanks to the helpful employees!
Karene Minehart
Rating:
3.0
Make the app your process demands I use function correctly and seamlessly. Otherwise don't demand I use it until it works properly.
Ray Abbott
Rating:
5.0
Customer did not leave a comment.
Kraig Hustad
Rating:
3.0
Customer did not leave a comment.
Thomas Reed
Rating:
5.0
Customer did not leave a comment.
MATTHEW LUND
Rating:
5.0
All services provided were good. But there is a simple note that forced me to use more distance on the road and thus more time, fatigue, gas and money... The note is that I rented a 17-foot truck. From North Spokane to Spokane Valley. The leasing office up north told me that their office in Spokane Valley does not take 17 foot trucks ...That's why I had to return the truck to the North Spokane office in Division. ..Thank you for your kind treatment
Mahmoud Nassar
Rating:
3.0
Customer did not leave a comment.
Cameron Cumpton
Rating:
4.0
I was told I went over in miles and it was $1 per mile (this was not shown when I booked the truck online) I was charged $110 and told it would be $110 and then got my receipt and it was $120 charge.
Kendall Larson
Rating:
5.0
Customer did not leave a comment.
larry childress
Rating:
5.0
Customer did not leave a comment.
TERRY SAUERS
Rating:
5.0
Customer did not leave a comment.
Ashley Beasley
Rating:
5.0
Customer did not leave a comment.
Matthew Vela
Rating:
5.0
Customer did not leave a comment.
Christian Perez
Rating:
4.0
The computer kept saying the equipment wasn't there.
Terry Simmers
Rating:
5.0
Very fast getting us signed in and out. Appreciated the time factor.
Larenda Caldeira
Rating:
5.0
Great customer service
Kevin Carpenter
Rating:
5.0
Very professional service when picking up and dropping off.
Floyd Bell
Rating:
5.0
Customer did not leave a comment.
Stephen Carow
Rating:
4.0
Literally the only issue I had was that when I moved my stuff out of storage, a fair amount of water had dripped from the ceiling onto a desk I had stored in the middle of the left side of the unit. The desk has a glass top so nothing was damaged, but there was water in the unit.
Griffon James
|
Overall Experience
Rating:
5.0
Great customer service, well maintained and great value!
Anthony Chavez
|
Overall Experience
Rating:
5.0
Staff went above and beyond when we moved to Spokane. They were very helpful! It snowed when I first got into town so I was a bit frazzled after the long drive in the uhaul while towing my car. They were patient and quick to get us our unit and checked out for the rental. Thank you!
Sara Dillman
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anthony Chavez
|
First Impressions
Rating:
5.0
Great management. Clean, effiecient, & personable. I never deal with other trucks or storage. I'll always deal with U haul. I trust them. The manager was a pleasure to deal with, as they say, a real person.
Sandra Vander-pol
|
First Impressions
Rating:
5.0
Moving is stressful, U-Haul helped with limiting that stress.
Jeffrey Cook
|
Overall Experience
Rating:
1.0
I was charged a full month's rent when I was completely moved out and cleaned the day after my account was charged. It is not satisfactory to not be able to prorate the rent. I am very dissatisfied that's when I pre-ordered the storage unit it didn't indicate that my unit was on a second floor with no elevator available.
Trisha Denbroder
|
Overall Experience
Rating:
5.0
Made my move much easier.
Jeffrey Cook
|
Online Move In
Rating:
1.0
It was upstairs & as a senior too difficult for me to use
MARILYN LINDELL
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GLENN MEISTER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Felicity Ford
|
Overall Experience
Rating:
5.0
Good
Christian Coleman
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
SANDRA JUREK
|
First Impressions
Rating:
1.0
A worker named Eric “accidentally” closed my account. I called on a Sunday and Monday and customer service sent an email to the Manager of this location to call me BUT that manager never did. I went to the location and a young gentleman helped me. The young man who helped me gave me one month free BUT I just paid a few days before this issue so technically I was never offered anything for the inconvenience and incompetence of that Eric guy. However, the manager still did not have the decency and respect to call me and follow up at least on the emails he received. And I know he received them because I was cc’d on those emails. Poor customer service skills and no follow through for a manager. Might as well give the title and the pay to that young gentleman who at least made an effort to resolve the situation.
Joselyn Morales
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
sally gehrts
|
First Impressions
Rating:
5.0
Everything worked — from reservation to pick up to movers showing up to moving stuff into storage unit. Well done !
GLENN MEISTER
|
First Impressions
Rating:
5.0
GM was friendly, helpful, and overall did an amazing job in helping our move as easy as possible.
Christopher Connors
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Richard Niewald
|
Overall Experience
Rating:
5.0
I will use you guys again in the future I'm sure
paul schaefer
|
Overall Experience
Rating:
3.0
Unfortunately I could only give you haul a 3-star rating with their storage facility because you weren't allowed in your storage unit whenever you wanted. it had to be opened by staff. Also we were going to move everything out at the beginning of the month only to find out we wouldn't receive a refund for the rest of the month that we did not use the unit. Once you pay on the first apparently it's final. And you can't be refunded any money.
John Faur
|
Overall Experience
Rating:
5.0
The storage unit was secure ..I could of used more light in my unit ..but overall excellent facility and awesome staff !! Thank you to all .. I wish I could of stayed .but no income at the moment..
Gabrielle Fauzey
|
Overall Experience
Rating:
4.0
I had to ask for someone to open the units. I couldn’t secure my unit without help to lock it up.
Linda Ramsey
|
Overall Experience
Rating:
4.0
The only problem I had was this U-Haul facility reserving a u-box at another facility. They didn’t call the U-Haul to notify them so they could get one ready, but everything did work out eventually.
Jessica Sheets
|
Overall Experience
Rating:
4.0
Staff was great. Truckstop bathroom flavored oderizers were annoying. Theres no elevator at N.Division storage. That was inconvenient. Those are my critisisms. Storage arrangement worked well.
Casey Byers
|
Overall Experience
Rating:
5.0
They took care of our storage needs.
Kevin whalen
|
Overall Experience
Rating:
5.0
Everyone was happy to help me
donald lester
|
First Impressions
Rating:
4.0
Robert and staff are very helpful!!
dee johnson
|
Overall Experience
Rating:
5.0
I appreciated the helpfulness and friendliness of the staff. They were very accommodating to my moving needs. Thanks you guys!