Customer Reviews for U-Haul Storage at North Division

Rating:

5.0

Always enjoy working with uhaul company. I've been using uhauls regularly for the last 8 years, 2 to 6 times a year.

Rating:

3.0

Trucks are very beat up. Truck I rented sounded like there was a transmission problem. It was reported to employee.

Rating:

5.0

Pick up site was great and so was the staff. I would recommend that if a vehicle has a "speed limiter" on it that the details are disclosed at time of pickup or asked if it was agreeable. I didn't realize the max speed was 75 for a while until I tried to overtake someone and COULD NOT. This could be a safety hazard if not made aware. Plus what if I needed to go into a state like Montana with a posted speed of 80+. First time I ran into this and I had many questions that of course I couldn't ask while driving.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

My representative was backed up but she handled her job with grace and precision. She was very professional even though some customers were giving attitude. I have used Uhaul for over 15 years but it’s customer service like this agent today that lets me know it’s the best choice as always. Thanks Holli!

Rating:

5.0

The staff were awesome! Very friendly!

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Excellent customer service and awesome experience, I have no problem recommending them to anyone!

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

The truck, and appearance of the entire fleet, is that the vehicles are maintained in pristine working condition, clean and provide a safe method of transporting items. Staff was very helpful and cheering (despite it being very early) and walked me through the process as it was my first time.

Rating:

5.0

Honestly everything was great so it’s really difficult to say what can be improved, though I would say that there should be a reimbursement for customers that fill the gas tank fuller than it was when they rented it.

Rating:

3.0

It's just kind of a dirty little place that could use an up to date paint job and regular sweeping. The people working there were friendly enough and we got what we needed which was a decent truck and a good out trailer.

Rating:

5.0

Very friendly people and quick in and out experience

Rating:

5.0

The guy who helped me (Cory) was awesome! Very quick with both getting the trailer checked out as well as checking in. Very nice guy, friendly, courteous... great experience.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Corey was great to work with. Kind and hard working.

Rating:

4.0

Returning the trailer was conjested and both lanes were blocked by a truck.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Your employees are wonderful! Cory and Jonathan E are terrific. Cory is so hard working and both men are efficient and go out of their way to be helpful. Please continue to take good care of these dedicated employees. They are the "front line" to the customer service U-HAUL consistently provides to long term repeat customers like us. Thank you. Robert and Maureen E

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Nothing, it was greatly

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Quick, fast and easy. Excellent service nice and polite. When I had a problem with the fuel tank they were on it.

Rating:

3.0

Ur customer service went well beyond good it was excelent

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Everything went great. Cory is a great manager and always there to support the customers along with his staff. Highly recommend.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

The drop off went well. I do not have any recommendations for improvement.

Rating:

3.0

In Feb. the company not just the UHaul dealer acted like 6th graders on a play ground. Telling me they are black listing me because I am related to someone that owes the company $. I went in yesterday and rented a pick up with no problem. Would have been nice if they had done that the first time.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Great customer service!!

Rating:

5.0

You guys rock, only thing I can see is the truck cab height I have a prosthetic leg and it was extremely difficult to get in at times, adding an extend a step or type of running board would all that's needed I thank you for help Steve Sulano

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

The Uhaul location that we had scheduled to drop off at was A to Z storage and they turned us away when we arrived. They should have taken the trailer as scheduled, and if they couldn't store it, they should have moved it themselves. The man who helped us at 8805 N Division was very helpful.

Rating:

5.0

Computer systems issues , from what he said it happens a lot. He was super cool about it and was able too multitask with several computer systems issues

Rating:

5.0

Johnathan went beyond to make sure equipment was clean. Extremely pleasant and professional!

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

No issue it was all good. Jonathan and helped us through the whole process. Very patient very kind great person to have on the counter.

Rating:

5.0

Trucks headliner was torn and hanging, the ceiling had food stains and crumbs on it inner fender well was broken and rubbing on the tire during the drive and front left brake kept sticking at lights. first truck i have ever disliked from uhaul and this truck had 197k rough miles on it sadly. but it still got the job done.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Corey and holli are rock stars.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

I did not make this reservation! How was some complete stranger able to make a reservation under my account without checking with me first?! Am I going to be in trouble for this? If something happened, would I be held responsible!? I got no answer to these questions, no one could help me; the only question Uhaul is willing to answer is "how are Uhaul so great?" Terrible. Terrible terrible terrible.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Cory, and his team are wonderful to work with. They are knowledgeable, caring, and helpful. Jonathan is terrific.

Rating:

5.0

Cory was great, friendly and attentive to get us on our way quickly! Much thanks!!!

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Staff was great. Went above and beyond

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Good people

Rating:

5.0

Thank you Cory !

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Cory runs a great operation! He, and his crew, are a step above many of the other stores I have dealt with over the years.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Nothing absolutely amazing customer service.

Rating:

4.0

More leg room. Do something about this, I am not tall.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Great, and friendly service.

Rating:

5.0

Holly L. and her team were super helpful. Highly recommended and definitely will return. -OH

Rating:

1.0

The gal that helped me had no customer skills. I asked if I could drop off the UHaul at a certain location in Kennewick, never gave an answer. When I asked again I was told I had to call to find out. Never gave me a number to call. Truck was half full when picked up. Window washers were broke. That was after I filled it full of window washing fluid. This store completely sucks!!!

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

I was very pleased with the personnel that accepted my trailer check in. Great performance and personality!

Rating:

5.0

Maybe oil up the ratchet on the tow trailer they where alittle hard to ratchet the traps for the tires but overall good trailers

Rating:

5.0

Service was great! Very quick and efficient location. Staff was friendly and helpful!

Rating:

5.0

The 10 foot is completely useless, as a professional mover the risk is impossible to load heavy equipment with no ram and a useless step that makes loading heavy dressers near impossible

Rating:

5.0

Cory was outstanding to do business with. His problem-solving skills and people skill are excellent!

Rating:

5.0

They where absolutely amazing fast and friendly 🤠

Rating:

5.0

Excellent customer service. Talked us through pur options and made it simple. . Thank you

Rating:

5.0

Outstanding customer service! Will definitely use your services again. Troy is awesome!

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

The rear door track needs to be fixed. Difficult to move at the top and bottom.

Rating:

3.0

location appeared to be understaffed. There only appeared to be 2 people working (in the office at least) on a Sunday morning. There were 7-10 customers waiting and one guy was working with them while the other guy was retrieving equipment from the lot. The two guys who were there were pleasant/professional and working hard to help the customers. Still had an approximate 20 min wait in line. New guy hooked up my van and trailer. I had to remind him to connect the safety chain from the trailer to the van. Opened the back of the van and there were pine needles all over the place. The U-Haul employee quickly got a leaf blower and blew the back of the van out. Windshield wiper blade on driver side was not completely attached to wiper arm. During windy conditions a highway speed the wiper blade partially detached from wiper arm. Had to pull over and reattach several times during 1,200-mile drive. Van had no wiper fluid in it at dispatch. Had to add my own wiper fluid. I would have assumed that fully attached wiper blades and wiper fluid would have been provided by U-Haul. Visibility degradation is a serious issue especially in winter driving conditions. Other than above issues the Van was clean and operated as advertised.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

The staff is very helpful and professional!

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

I have nothing to say that could have been better. You made my life at that moment so much better. Moving is stressful. Thank you for making it a smooth ride for me.

Rating:

5.0

very nice crew

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Staff was so polite and helpful. Made the experience easy and smooth.

Rating:

5.0

So convenient for moving furniture or garbage. The staff is very friendly and helpful

Rating:

4.0

Literally the only issue I had was that when I moved my stuff out of storage, a fair amount of water had dripped from the ceiling onto a desk I had stored in the middle of the left side of the unit. The desk has a glass top so nothing was damaged, but there was water in the unit.

Rating:

5.0

Great customer service, well maintained and great value!

Rating:

5.0

Staff went above and beyond when we moved to Spokane. They were very helpful! It snowed when I first got into town so I was a bit frazzled after the long drive in the uhaul while towing my car. They were patient and quick to get us our unit and checked out for the rental. Thank you!

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Great management. Clean, effiecient, & personable. I never deal with other trucks or storage. I'll always deal with U haul. I trust them. The manager was a pleasure to deal with, as they say, a real person.

Rating:

5.0

Moving is stressful, U-Haul helped with limiting that stress.

Rating:

1.0

I was charged a full month's rent when I was completely moved out and cleaned the day after my account was charged. It is not satisfactory to not be able to prorate the rent. I am very dissatisfied that's when I pre-ordered the storage unit it didn't indicate that my unit was on a second floor with no elevator available.

Rating:

5.0

Made my move much easier.

Rating:

1.0

It was upstairs & as a senior too difficult for me to use

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Good

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

A worker named Eric “accidentally” closed my account. I called on a Sunday and Monday and customer service sent an email to the Manager of this location to call me BUT that manager never did. I went to the location and a young gentleman helped me. The young man who helped me gave me one month free BUT I just paid a few days before this issue so technically I was never offered anything for the inconvenience and incompetence of that Eric guy. However, the manager still did not have the decency and respect to call me and follow up at least on the emails he received. And I know he received them because I was cc’d on those emails. Poor customer service skills and no follow through for a manager. Might as well give the title and the pay to that young gentleman who at least made an effort to resolve the situation.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Everything worked — from reservation to pick up to movers showing up to moving stuff into storage unit. Well done !

Rating:

5.0

GM was friendly, helpful, and overall did an amazing job in helping our move as easy as possible.

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

I will use you guys again in the future I'm sure

Rating:

3.0

Unfortunately I could only give you haul a 3-star rating with their storage facility because you weren't allowed in your storage unit whenever you wanted. it had to be opened by staff. Also we were going to move everything out at the beginning of the month only to find out we wouldn't receive a refund for the rest of the month that we did not use the unit. Once you pay on the first apparently it's final. And you can't be refunded any money.

Rating:

5.0

The storage unit was secure ..I could of used more light in my unit ..but overall excellent facility and awesome staff !! Thank you to all .. I wish I could of stayed .but no income at the moment..

Rating:

4.0

I had to ask for someone to open the units. I couldn’t secure my unit without help to lock it up.

Rating:

4.0

The only problem I had was this U-Haul facility reserving a u-box at another facility. They didn’t call the U-Haul to notify them so they could get one ready, but everything did work out eventually.

Rating:

4.0

Staff was great. Truckstop bathroom flavored oderizers were annoying. Theres no elevator at N.Division storage. That was inconvenient. Those are my critisisms. Storage arrangement worked well.

Rating:

5.0

They took care of our storage needs.

Rating:

5.0

Everyone was happy to help me

Rating:

4.0

Robert and staff are very helpful!!