Customer Reviews for U-Haul Moving & Storage at Montgomery Hwy

4,755 reviews

1402 Montgomery Hwy   Dothan, AL 36301

(334) 794-6681

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(334) 794-6681

1402 Montgomery Hwy
Dothan, AL 36301

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

They took my comments and concerns serious. They took the truck out of service to maintain the issues with the truck

Jacob Schneider 
Rating:
3.0

Customer did not leave a comment.

Alesha Payton 
Rating:
3.0

Customer did not leave a comment.

Alison Renfro  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TONY JOHNSON 
Rating:
5.0

Customer did not leave a comment.

THOMAS QUATTLEBAUM 
Rating:
5.0

I had an weather situation arise and I had to rent a pull behind trailer to transport some product to a vendor event. We had to take the trailer home and pressure wash it before we could load it due to all the green mold type substance from sitting under the tree lines at the U-Haul facility. If I could make a suggestion that there be a couple of these pull behind enclosed trailers in various sizes, be cleaned and in a different area for customers to use. I understand spacing may be a problem just having a few nicely cleaned and ready would be great. There were some up front but we were taken to the back to get one. Staff was friendly and considerate. Staff had lots of patients with customer they were assisting ahead of me. Drop off was quick and easy. Facility was clean and organized. We will be reserving with this particular facility in the future when we need a U-Haul rental

Carolyne Boswell 
Rating:
5.0

Customer did not leave a comment.

Gerald Duke 
Rating:
5.0

Customer did not leave a comment.

Sara Carter 
Rating:
5.0

The staff were friendly and quite helpful at pickup and at drop off. Will definitely use this Uhaul location again.

John Fodor 
Rating:
5.0

Need more cover area. It was raining in pick up and drop off but it all was great. They was in the rain with me.

william howton 
Rating:
3.0

Pricing was not as I was quoted will find another source for next rental. People at location are nice.

Jacob Sigle 
Rating:
5.0

Customer did not leave a comment.

Jimmie Harvey 
Rating:
5.0

None

misty thompson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Albert Barnes 
Rating:
4.0

Customer did not leave a comment.

Richard Averett 
Rating:
5.0

Nothing everything was great

Gerald Duke 
Rating:
5.0

Customer did not leave a comment.

Gabriel Hall 
Rating:
5.0

Customer did not leave a comment.

Wallace Hunter 
Rating:
2.0

The truck was in poor condition mechanically. The 24/7 ride share feature did not work for pick up or return. But the customer service was great in store and over the phone.

Donnie Floyd 
Rating:
5.0

Helpful and friendly staff

Steve Shimoda 
Rating:
5.0

Customer did not leave a comment.

Danielle Scanlon 
Rating:
5.0

Nothing went extremely well

Jason Hammett 
Rating:
5.0

Customer did not leave a comment.

ANNA BERNARD 
Rating:
5.0

Nothing, All the staff were rest professional nice Very helpful. Thank You U HAUL

Carlton Hill 
Rating:
5.0

Customer did not leave a comment.

Casey Cortina 
Rating:
5.0

Customer did not leave a comment.

clarence francis 
Rating:
5.0

Fast service , equipment ready when you there .Nice reception , help you out as quick as they can . Very good Place .

Duy Le 
Rating:
5.0

Excellent Service Thanks

Eric Clemons 
Rating:
5.0

Customer did not leave a comment.

NATHAN JUNIOR MORRIS 
Rating:
5.0

Very friendly, especially the management. Excellent service Thank you for your service. God bless

Roberto Castillo 
Rating:
5.0

Have used this location twice…absolute best U-Haul experience ever both times.

Lori Frost 
Rating:
5.0

Lady was friendly, considerate, professional. Outstanding service. Same on return. JTN

James New 
Rating:
4.0

Customer did not leave a comment.

Richard Rivers 
Rating:
5.0

Free coffee with.early morning customers.

Jim Mccraney 
Rating:
5.0

Customer did not leave a comment.

Aleica Morris 
Rating:
3.0

I did an online order which sent me to this. No complaints about the location, but I asked about the drop off to a customer service representative on the phone. I was told a certain drop off and I asked about going over the mileage due to driving to Slocomb and then back to Dothan. The Slocomb dealership would have been closer. I was assured that I would be okay with mileage. Today my bank account was charged for over mileage. This is not how to operate a. Business ess. Very unhappy with Uhaul.

Shannon Knight 
Rating:
5.0

Customer did not leave a comment.

TINA BEACRAFT  |  First Impressions 
Rating:
5.0

Very efficient and cordial

tharel shirah 
Rating:
5.0

Customer did not leave a comment.

John Worthington 
Rating:
5.0

Prompt customer service ♥️

Roberto Castillo 
Rating:
5.0

Customer did not leave a comment.

Cynthia Mooney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leah King  |  First Impressions 
Rating:
5.0

Turned in after hours

George Manuel 
Rating:
5.0

Customer did not leave a comment.

tamekia ruffin 
Rating:
5.0

Customer did not leave a comment.

Leah King 
Rating:
5.0

My experience was very positive!

tharel shirah 
Rating:
5.0

Customer did not leave a comment.

michael bergeron 
Rating:
3.0

Truck was received with 1/4 gas tank. I did not not plan to refuel it before picking up the truck, I rather wanted to pay for the fuel up, but after seeing the contract and that I would need to pay 30 USD extra, I did not have choice but to get to a gas station and fill it back to the minimum required 1/4 level.

Levente Studnicka 
Rating:
5.0

One of the lower amber running lights was not working during hook-up check out; otherwise trailer was clean and satisfactory; great customer service at this location. I took advantage of opting for U-haul’s alternate drop-off (further away and different time zone than prior rental drop-off) a reduced fee and told verbally that I would have the use of the trailer 3-days vice 2, but this additional day was never updated in the contract, which was disappointing.

Clayton Christiansen 
Rating:
5.0

The GM went above and beyond to make sure her customer (ME) was taken care of; Thanks Kayla!!

Cameron Holmes 
Rating:
5.0

Customer did not leave a comment.

Shelia Baltimore 
Rating:
5.0

Faster check in

Katina Ritter 
Rating:
5.0

Staff went above and beyond to meet my moving needs. Although they were very busy, they handled the multi tasking well. The customer service was superior. It was a pleasant experience!

STEPHANIE MCCRAY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eli Middlebrooks 
Rating:
5.0

Everyone was so nice and helpful

Melanie Love 
Rating:
5.0

Customer did not leave a comment.

Alan Pattillo 
Rating:
5.0

Excellent service.

Miguel Tavera  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFREY METZ 
Rating:
5.0

Customer did not leave a comment.

Ronald ingram 
Rating:
5.0

Customer did not leave a comment.

MICHAEL DUDLEY 
Rating:
5.0

Customer did not leave a comment.

Calvin Barnes 
Rating:
5.0

Customer did not leave a comment.

Lashundra Dale 
Rating:
5.0

Recomentdable to people around in Dothan . Process quick , ready to service when you come .

Duy Le 
Rating:
4.0

Price is false advertisement

Romona Wilcoxson 
Rating:
5.0

Excellent customer service throughout the entire process. Associate was very informative and helpful.

Michael Bateman 
Rating:
4.0

Customer did not leave a comment.

Dewey Tillman 
Rating:
1.0

I was overcharged and now I’m left owing money after my account has been charged repeatedly for the same amount.

Crystal Crossley 
Rating:
5.0

I rent several pieces of equipment a year. This location always goes above and beyond. Always excellent service.

paul mcvay 
Rating:
4.0

Customer did not leave a comment.

CHRISTINE DAWSON  |  First Impressions 
Rating:
5.0

The staffs are very kind and helpful.

Kang Lee 
Rating:
4.0

Customer did not leave a comment.

CHRISTINE DAWSON  |  First Impressions 
Rating:
5.0

We think it was the manager but he was super nice and helpful even due to being short staffed and super busy! Great customer service

Olivia Brackin 
Rating:
5.0

Customer did not leave a comment.

ROBERT LESTER 
Rating:
4.0

Customer did not leave a comment.

JAMES GALE 
Rating:
5.0

Customer did not leave a comment.

JASMINE BAKER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly Gamber 
Rating:
3.0

Do NOT store anything here in the units that are not climate controlled fue to the humidity. Your belongings will be covered in mold and mildew.

Trevin Taylor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Mckenny 
Rating:
5.0

The manager and all her employees were super during my move from getting supplies many times to scheduling a truck and trailer. They truly know what customer service is!! I would recommend them anytime!

STEVE MORRELL 
Rating:
5.0

Keep doing what you’re doing ❤️🙏🏽

Jimmy Adams 
Rating:
5.0

Both ladies very patient and very helpful. Quick and easy process.

AMBER DAVIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victoria Curl 
Rating:
4.0

There was not an appliance dolly available as I had reserved. I do not fault the location, but the UHaul system for not tracking such items with regard to electronic reservations. The staff at the location were very helpful and pleasant in spite of the fowl up. Get your stuff together UHaul.

Bryan Dewberry 
Rating:
5.0

Don was extremely helpful on a phone call prior to the return as well as during the return!

Lori Frost 
Rating:
5.0

Customer did not leave a comment.

Matthew Seabert 
Rating:
5.0

Everything was perfect!!

Sheila Davis 
Rating:
5.0

Extremely good customer service.

RANDALL STRAWSER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rick Johnson 
Rating:
5.0

Customer did not leave a comment.

Raymond Martin 
Rating:
5.0

This place is working exceptionally well

Joseph Spanier 
Rating:
5.0

Nothing. The lady working at the desk who assisted me is fantastic

Travis Bell 
Rating:
5.0

Customer did not leave a comment.

PAT CERONNI 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER REDDECK 
Rating:
5.0

Customer did not leave a comment.

TAMMY BROCKMAN 
Rating:
4.0

It would be nice to have been told before I rented storage that the second level unit I rented was only accessible via 16 stairs. Waiting until I was signing papers felt like a rip off. Since I'm blind and need to arrange rides I wasn't able to find a different storage unit for less. Thankfully the first month is free. I plan on doing everything I can to have the unit emptied out ASAP as I had not budgeted for the major price increase for a main floor unit. Again, it felt like a case of bait and switch. No where on the website did it mention the second level was only accessible via stairs, had it said so I would have made arrangements to rent with a different company.

Heidi Cook 
Rating:
5.0

Great customer service!

Phyllis Brighton 
Rating:
5.0

Great service!!

Thomas Brindisi 
Rating:
3.0

There was a lock on the doer upon arrival had I arrived later I would’ve not been able to access the unit

alexis brackins  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MELISSA CARTER 
Rating:
5.0

Customer did not leave a comment.

Jacob Williams 
Rating:
5.0

Customer did not leave a comment.

Ted Tweet 
Rating:
5.0

I absolutely love this staff! Everyone is always so nice and accommodating! Shout out to Emily!! And the blonde working with her that day!!! We had fun! Yes! You CAN have fun in something mundane like renting a uhaul! They were both great!! They helped me out with “the next footer!” They will know what that means if this is shared with them!

ERIN SEITZINGER 
Rating:
3.0

I Have Received My Deposit Money Back.

james williams 
Rating:
3.0

The only thing I didn’t like was it seems you have to be well off to afford a 1st floor storage had I fully understood that I had to carry my belongings upstairs I would have never booked but the facility is nice overall

Steven Corbitt  |  Online Move In 
Rating:
5.0

Kayla was very helpful and friendly - have used this location multiple times and always pleased with the service - definitely recommended

Robert Sanders 
Rating:
4.0

Customer did not leave a comment.

Briana Baker 
Rating:
5.0

Customer did not leave a comment.

Debra Monday 
Rating:
5.0

Customer did not leave a comment.

Raymond Martin 
Rating:
5.0

Great customer service

Roger Greene 
Rating:
4.0

Customer did not leave a comment.

Charles Nichols 
Rating:
3.0

Pictures for the truck on the app we’re old and didn’t represent the current condition of the truck. Vehicle windshield wiper blade was disconnected. After 15 minutes I was able to reattach it. Cargo door cable jumped off pulley after truck was loaded. I had to disconnect cable in order to shut the door.

Paul Marnon 
Rating:
4.0

Customer did not leave a comment.

Troy Strickland 
Rating:
5.0

I'm a Pastor and do the landscaping around my churches, so I rent from these guys often. The staff is ALWAYS, Professional, prompt, neatly dressed, and attentive. Vehicles and enclosed trailers that I've rented are ALWAYS CLEAN and OPERATIONAL. They are my go to for ALL my MOVING and RENTAL NEEDS. I HIGHLY RECOMMEND THEM TO ANY AND ALL.

Perez Blackmon 
Rating:
5.0

Wonderful customer service! Very professional and helpful folks here!

Tonya Perry 
Rating:
5.0

I had a late arrival and the staff was very accommodating and helped me situate my move. I would highly recommend.

Caroline Smith 
Rating:
5.0

Everyone there is very friendly and helpful. If I needed storage again I would return.

DIANE OLWICK  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Christopher swann  |  First Impressions 
Rating:
4.0

Very nice people.

DIANE OLWICK  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Chretta Matthews  |  Overall Experience 
Rating:
4.0

I paid for storage for 2 years with this company and the common courtesy I would think would be that you will prorate and refund my money if someone wanted to rent it out today you will still be making double and no I don't think that's fair and know that's why I wouldn't recommend you all nor will I use it anymore is

cynthia johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

davehon Mike  |  Overall Experience 
Rating:
5.0

Kayla, Don and the staff were very helpful.

THOMAS ANTHOHY BOLIN  |  First Impressions 
Rating:
5.0

They were very nice and kind and friendly and have great service

Gerald Dozier  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

johnny iohnson  |  Overall Experience 
Rating:
5.0

The manager I believe her name is Kayla was absolutely awesome very sweet and very professional!!! She had a gentleman working with her he was very nice as well! They were slammed and they both was working very hard trying to accommodate everyone in a timely manner! I appreciate the excellent customer service they offered!

JENNIFER SANDERS  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ASHLEY GUINTHER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DIANE OLWICK  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEVEN THOMPSON  |  Overall Experience 
Rating:
2.0

Continuously calling for payment but failed to properly move me out as well as numerous occasions they would place a lock on your storage even if you made a payment and it was a mistake on their end, they also take their time helping … not everyone most were very nice and polite .

YZAUNTIANAQUEAZJA MORRIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jackqalyn Virgin  |  First Impressions 
Rating:
4.0

Good service on a busy day.

Wallace Martin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ana hacking  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darleen Paige  |  Overall Experience 
Rating:
5.0

Very nice people and good service.

Wallace Martin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID ESTRADA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela mason  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bruce Parrish  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Cashayla Lewis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEANETTE RODDY  |  First Impressions 
Rating:
5.0

Even though I had a ant problem and my mattresses and mirrors and headbands got damaged because of water damage .They help me out so yes I will recommend them to people.

Christine Berry  |  Overall Experience 
Rating:
2.0

Needs cleaning in storage facility lots of roaches which is nasty .

Tyniah Watford  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

janita Owens  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Antonio Hodge  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jasmine Richburg  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Nicole Stoner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amyra Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

april franklin  |  Overall Experience 
Rating:
5.0

It's a great place to rent a truck or storage room from

Gerald Dozier  |  First Impressions 
Rating:
5.0

They was awesome

Lakeisa Britten  |  Overall Experience 
Rating:
5.0

I did not receive a lock I had to pay for one in the office. Everything else was awesome.

Jessica Rees  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Briana Baker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Loretta Noble  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lakeisa Britten  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Loretta Noble  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Natalie Fulford  |  Overall Experience 
Rating:
3.0

I was charged for an extra 40 miles because I didn’t check the incorrect mileage before I left the location.

Ricardo Torres  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Natalie Fulford  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

charlotte mcdonald  |  Overall Experience 
Rating:
5.0

Very knowledgeable and helpful

SONYA KLEMPNER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sonja Wade  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Erik Benjamin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CAMERON BRITT  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rod Bynum Jr  |  First Impressions 
Rating:
5.0

The staff is always very friendly helpful courteous and efficient. Ms Emily H. Is a excellent staff member she's always very polite and courteous when I visit the store.

Tonia Y Jefferson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CALANDRA BIRDINE  |  Overall Experience 
Rating:
3.0

I wasn’t expecting second floor storage. It was a problem.

Don Watson  |  Overall Experience 
Rating:
3.0

To expensie

Irene Holcomb  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Dayjah Collins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VICTORIA CURRY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keona Daniels  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LATONJA SALLETE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kiah Parker  |  First Impressions 
Rating:
5.0

The staff was really helpful and friendly

Christopher Britt  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alan Hocberg  |  Overall Experience 
Rating:
1.0

The people there are rude as h&&l and racist. Uhaul will never again get a dime of my money

Marvin Pippens  |  Overall Experience 
Rating:
2.0

Storage building has a pest problem.

Cashayla Lewis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Constance Brown  |  Overall Experience 
Rating:
5.0

The staff where my girl friend works is nice but these folks are truly thinking constantly how to meet my needs and the most a few of the nicest folks here in lower Alabama. I will definitely tell the people I know but I will also tell anyone I hear mentioning about moving or just needing a storage facility about uhaul on north Oaks street here in Dothan Alabama. Thank u all for making me feel a Good family member that u can’t wait for holidays to see again. Sincerely Irean Holcomb. ROLL TIDE ….

Irene Holcomb  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

annie baker  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Brenaye Snell  |  Overall Experience 
Rating:
5.0

You kept my stuff safe for two years thank you

Glenn Williams  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Stephen Sweeney  |  Overall Experience 
Rating:
1.0

Had to file insurance claim due to mold and rats in our unit

JEREMY ROBERTS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AUDREY GREEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cynthia johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher Gokey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jon Stroud  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRIANNA HUGHES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN SISTRUNK  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHARMESCHA GRIFFIN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David Durgin  |  Overall Experience 
Rating:
2.0

After only a week I came back to the unit to find out that some of the furniture got wet . Not sure of leak or condensation. There were roachs in the unit . Had to by home defense spray to spray items in storage and all the surfaces.

Albert Melendez  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kimberly Zellner  |  First Impressions 
Rating:
1.0

Entrance was not secured a bunch, and didn't work at all one day. No elevator, stairs only. Door too my storage damaged. Trash furniture around the whole time. Bathroom smell like smoke half the time. Bad neighborhood

Jeffery King  |  Overall Experience 
Rating:
2.0

I reserved a U-Haul on 10-2-2021. The U-Haul wasn't available for me to pickup until the next day. The U-Haul facility that I was told to pickup from was closed and had to go to another one to pickup a vehicle. Then once I returned from moving my household goods the storage that was given to me wasn't available to store my furniture and had to downgrade to smaller unit. Also once I was returning the U-Haul the destination was wrong for the drop-off and was advised to take across town to another location which added miles. In my opinion it was alot of wasted time that wasn't necessary and I definitely wouldn't recommend this to any friends or relatives.

RICHARD LITTLE  |  First Impressions 
Rating:
3.0

Ants & spiders & bugs got into my storage and onto my things.

Disree Shipman  |  Overall Experience 
Rating:
4.0

Need to install ac or fans inside the facility

LARRYJOE SCHAFFER  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lenard Hart  |  Overall Experience 
Rating:
4.0

Animals were able to get into the unit which destroyed a few items.

Jeff Long  |  Overall Experience 
Rating:
2.0

I reserved a 5x8x9 unit online for $65 a month. When I arrived to move in after driving over 1000 miles I was informed they do not have units that size at that location. I could choose between a 5x5 (which was too small) or a 7x11 which was $30 a month more. Also, the unit is the cargo portion of a retired uhaul truck, which I wouldn’t mind except it is at least 12 inches off the ground with no loading ramp so everything had to be lifted up in to the unit. If I had known any of this before I got there I wouldn’t have used this facility.

Allison Zdenek  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tywanna Mcleod  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Eva Mullins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shelly Keeton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shelly Keeton  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shelly Keeton  |  Online Move In 
Rating:
5.0

Staff goes above and beyond .. making sure customers Satisfied.. Excellent experience 💯🔥🔥

LINDA MITCHELL  |  First Impressions 
Rating:
5.0

We had our stuff in storage for a long time. Over the years, the U-Haul team was alway helpful and engaged. We are moving across the country so we don’t need our storage unit any longer. We did buy moving materials and a bike carrier. The staff helped us with our purchases. We will miss this U-Haul. It’s a great business. The current crew is fantastic. Thanks for your help with everything.

KORTNEY KROPP  |  Overall Experience 
Rating:
5.0

The staff went over and beyond my exasperation’s!

Teresa Shepard  |  Overall Experience 
Rating:
5.0

Rebecca help me the Saturday I walked in. She went above and beyond my expectations. She did the same with providing me a storage. The staff was awesome and very polite and perfesional.

Teresa Shepard  |  First Impressions 
Rating:
5.0

The rep that helped me was soooooooo friendly!!!! Her name is Emily. She was so professional and so helpful. I was going through a really hard time and just her positive attitude and how she was able to make me forget what I was going through was phenomenal!!! You have a very valuable employee and she should be recognized for her hard work and how she handles her customers. She is a rare jewel. She is priceless!!!

Christie Tillman  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Sean Davis  |  First Impressions 
Rating:
1.0

There are roaches everywhere in the storage units, my air controlled storage room has a window with broken glass and a beam running right across it and I had to pay the full amount for half the space I got. The door is very feeble so it can be easily broken but gets stuck when I try to open it. Only leaving my stuff in here because all other places are booked and I have no other choice.

Karina Rodriguez  |  First Impressions 
Rating:
1.0

The storage units are run down, dirty, old, and smelly, with limited parking and only room for one truck to load at a time. Would not use again. Nasty U-Haul location I have ever used!

Lee Hall  |  Overall Experience 
Rating:
3.0

I’m still waiting for my receipt it suppose to be emailed to carolgalvin312@gmail.com

Lenard Hart  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHELLE CROUSE  |  First Impressions 
Rating:
5.0

Staff was always nice and friendly and eager to help!

Christie Tillman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Penny Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nelson Thompson  |  Overall Experience 
Rating:
5.0

Ashley was amazing! She provided excellent customer service and was such a pleasure to work with.

Christopher Cross  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth Hawley  |  Overall Experience 
Rating:
5.0

Very helpful staff. Bent over backward to get me through the process.

Kenneth Hawley  |  First Impressions 
Rating:
1.0

Called several times to get in touch with them and each time I called I stayed on hold 30 to 40 minutes every time. Called in July when I moved out my storage to cancel so I continued to get letters about property lien finally I talked with someone on August 23, to cancel the storage because the person that I talked to didn’t cancel it like she said. Terrible service

Sheryl CLARK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nakia Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joyce Lindsey  |  First Impressions 
Rating:
2.0

I was assigned a unit on the second floor. There is no elevator, so I had to carry every item up a flight of stairs, and when I move out, my things will be carried down the flight of stairs. The trolleys are useless if the customer has to unpack them to get their belongings upstairs to their unit. My advice would be to install an elevator.

Casey Rakhmanov  |  First Impressions 
Rating:
4.0

Storage area should be gated for security

Nigel Ham  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

April Vickers  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tonya Schwartz  |  Online Move In 
Rating:
3.0

It’s pricey for a 10 x 10 metal shed. I was on a list for a better climate control. I paid the high price monthly bill and 2 days later the other storage called and told me they had my unit ready. I called u haul to see if they could prorate and give me a refund on the rest. They said no. I lost that money. Everyone I have talked to said they would prorate ... and every time you go there you have to wait to pay your bill. Cause they are under staffed all workers are outside helping with trucks while you standing inside waiting .. you need someone to stay inside to help customers at all time

Patsy Poole  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Kyle Kidd  |  Overall Experience 
Rating:
2.0

All my previous experiences with all U-Haul locations have been excellent. This particular experience was not. Tabitha was exceptionally difficult to work with. Our family had some hiccups during our move and she was all but accommodating. However, the ending result worked out for us and we did get what we needed. I would highly recommend using U-Haul for all your storage and moving needs. I would just recommend choosing a different location to avoid any inconveniences.

Matthew Rayne  |  Overall Experience 
Rating:
5.0

From the time I came and rent out the storage unit I had no problem. If I had to speak to a employee they were always friendly and helpful. If I had to use a storage again in Dothan I’ll be back at this location.

Tiffany Hicks  |  Overall Experience 
Rating:
4.0

To keep from running the employees & customers going back forth to units, get a golf cart.

Susan Lecroy  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bruce Pitcher  |  Overall Experience 
Rating:
5.0

The young lady in Dothan Al who handled my needs. Was the best ever. Professional. Extreamly curious. Very pleasant person to be around

Bruce Pitcher  |  First Impressions 
Rating:
3.0

Check in was good and I was able to access the unit when I needed to. Check out was terrible. The gentleman who checked me out was very unprofessional. While walking back from the unit after showing everything was removed he proceeded to spit in the corner of the building while I was walking slightly behind him. Overall not a bad experience

Janice Hensley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

phyllis porter  |  First Impressions 
Rating:
2.0

never aswered phone hard to connect

tiffany carswell  |  Overall Experience 
Rating:
3.0

Truck pulled to the right and the seats hurt my back

Glenn Williams  |  First Impressions 
Rating:
4.0

Staff was very friendly, helpful and efficient

Mary Weeks  |  Overall Experience 
Rating:
5.0

Great Place that was there for us the day after we sufferers Hurricane Michael in Panama City Florida to store the material things we were able to salvage.

chaddrick olds  |  Overall Experience 
Rating:
5.0

U-Haul employee was very helpful and efficient (Ms. Ross)

Japhet Nylen  |  First Impressions 
Rating:
5.0

My customer service experience was excellent. The hours were very convenient and they stay open later than most. I would definitely go back whenever needed.

CHARLIE SMITH  |  Overall Experience 
Rating:
5.0

Terrific service!!!

Dairian James  |  First Impressions 
Rating:
3.0

Everything was great except the units were quite small.

Lynn Miley  |  Overall Experience 
Rating:
5.0

I think there was a miss understanding. I didn’t move out of my unit yet

Tameka Reed  |  Overall Experience 
Rating:
5.0

Friendly service. Staff was very helpful in helping me find the storage that met my needs. The restroom was clean!

Catherine Dunk  |  First Impressions 
Rating:
3.0

As a deployed member I had limited access to contact management to make requests for my specific needs. I was hit with fees and was given no consideration for my special circumstance. $139 poorer.

Jasmine Baker  |  Overall Experience 
Rating:
5.0

Had great communication during my U-Box rental experience. Let me know when it had been transported and had no issues with the moving company I hired picking it up and dropping it back off.

Kevin Creager  |  Overall Experience 
Rating:
5.0

Staff very friendly and helpful !!!

Miguel Alpizar  |  Overall Experience 
Rating:
5.0

Good customer service and very friendly

Dominique Parks  |  First Impressions 
Rating:
1.0

I had 2 uboxes sent to this location from MA. Once at this location they were inaccessible for 2 days due to lack of organization at this UHaul facility. This cost me 300 extra dollars. Awful service.

Danielle Lovejoy  |  Overall Experience 
Rating:
5.0

Very friendly and helpful. They met all my needs. Thank you Uhaul!

karen hughes  |  Overall Experience 
Rating:
5.0

The GM was very helpful with assisting me with everything I need to make my move easy. .

CHYKEL THOMAS  |  First Impressions 
Rating:
1.0

My things got messed up

Melissa Poke  |  Overall Experience 
Rating:
5.0

The service was great and the Manager Jay was outstanding.

Khadarr Martin  |  First Impressions 
Rating:
5.0

Awesome service. Thank you.

RONALD KORDYLAS  |  First Impressions 
Rating:
3.0

would be nice to get credit back for unused portion of storage since moved out early

Suzan Sweeney  |  Reservation 
Rating:
5.0

Great service

Ladonna Mccray  |  Overall Experience 
Rating:
5.0

Customer Service was great thank you.

PETE SMITH JR  |  Reservation 
Rating:
1.0

I didnt move in. The customer service. Put me in this area. I wasnt told I was gonna be in this area. So I turned it down. I booked one in Panama City

lakeisha Mcdowell  |  Reservation 
Rating:
3.0

The reservation at the above facility was canceled through the rental center at 202 Santa Rosa Ave. Ft. Walton Beach.

Mark Daniels  |  Reservation 
Rating:
1.0

After dealing with Hurricane Michael Customer service was awful. I had to eventually call the General Manager and he helped me over the phone! Also paid for a Dolly and it wasn’t in it.

michelle carleton  |  Reservation 
Rating:
1.0

Everything in my unit was molded and had so many bugs. I now have no furniture in my new home. All my valuables completely ruined. So thank you uhaul.

Kellyn Dufrene  |  Overall Experience 
Rating:
5.0

New storage units/very clean

Jorge Fournier  |  Reservation 
Rating:
3.0

The only problem I had was when I would call, I would be sent to a call center and they couldn't really help me. Then I needed information on the storage price and the man at the store couldnt help.

Kenya White  |  Overall Experience 
Rating:
2.0

We moved from Az to Al, we used boxes, they delivered them in Az and said they would deliver in Ala , boxes got here and no delivery . Was told they would and call me we a time but never did

Keith Pickens  |  Overall Experience 
Rating:
5.0

They were very helpful.

Stephanie Freeman  |  Overall Experience 
Rating:
3.0

Very clean just wish there was an elevator like the signs said

selwyn lynn  |  Overall Experience 
Rating:
1.0

I was told it was 24 hr access at rental and found out once I paid $55 for a literal closet that it was select hours. I was very disappointed with the storage experience and won’t use it again.

Misty Money  |  Overall Experience 
Rating:
5.0

The staff was very nice, friendly, and accommodating. Their customer service was over the top. PLEASE let them know how very much I appreciated their help.

charlene sutherland  |  Overall Experience 
Rating:
5.0

Working with the staff in person was great.

dianna pierce  |  Overall Experience 
No reviews have been submitted for this location.

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