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stacy S.Customer Reviews for U-Haul Moving & Storage at Michigan Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They were very helpful, accommodating, and professional, adding a greeting and a bit of smile will be even better.
Harry J.I was an overall great experience! Thanks!!!!
LASHANDA W.Roseline
Roseline D.Where I always go is on 62 Michigan Rd. To improve as you ask. They give excellent customer service. Awesome team. Give them a raise and show them appreciation. Thank you team on 62 Indianapolis Indiana â¤ï¸
LINDA A.The facility was excellent. The manager was very professional. The attendant explained everything very thoroughly.
Jim H.Allison was great.
Reta J.Great customer service!
Gloria R.The staff was friendly and helpful! They answered all my questions.
Ashley V.Customer service was extremely poor. General manager was very impatient and rude on pick up, and at drop off I waited at the truck for 20 minutes while the GM paced around the lot while on the phone. I've rented easily more than a hundred Uhaul trucks, this was the worst experience and I will make sure not to rent from this location again.
matthew B.Truck got stuck in my yard in the mud 5 feet from my driveway. AAA wont touch it because it's a rental, so I had to pay the asinine $415 fee for someone to come a hour later and take 30 seconds to pull it out. Pretty insane and pathetic to charge people a flat rate TWENTY times the rental rate just to get your equipment out of a jam, knowing other companies won't help. Have a tiered pricing structure for assistance like any reasonable business should. I was also instructed to fill the truck up to a quarter tank, but was given the truck with less than 1/8th of a tank. Why am I being coerced into buying UHaul extra fuel? No thank you.
Jared E.I was very please. The owner informed me thoroughly, and he hooked up the U haul thoroughly. Very satisfied.
DONNA L.U guys were wonderful
BEVERLY R.It is not certain that I will return to this location for certain equipment rentals? I rented a two wheel car dolly. I was told to proceed the equipment and hook up/connection assistance would arrive shortly. I waited several minutes to no avail! Aware of the procedure, I connected the car dolly to my truck myself! By this time someone made their way to my location and verified proper brake/signaling function! Upon return, an employee was annoyed at the suggestion to assist me[two of us] in the unhooking or the car dolly and pushing it no more than six feet! I am likely twice his age but I did it alone! I went inside for a printed copy of final receipt but the onsite printer was down! The ratchet mechanism for securing the wheel straps did not seem to function well for releasing the straps, needed a screwdriver to create slack to be able to remove the straps! The car dolly did appear to be relatively new otherwise?
Marvin B.The individual that the store was very pleasant. Actually, she provided the best customer service have ever received at a U-Haul location. I would definitely go back to this location just because of her service.
Ryan H.I would like to know why my account is being charged
Ridel F.none at this time
William B.They took Five hours to do a simple hitch install with no wiring harness needed. Seems to indicate either poor time management and/or lack of abilities.
David B.The people are nice and all trucks are clean. It was my 2nd time and I am happy with the service and hospitality.
bhasker Y.Easy in and out for pickup. Staff was friendly and efficient. Easy after hours return.
ROBERT S.Restrooms were a mess!!!!! No toilet paper etc. Customer service could have been more pleasant. I feel as though, that if you have multiple employees on hand, then your restrooms should always be in order. Please start checking on them from time to time. But THANK THE LORD that I was able to complete my move( my storage items). Thank you for your services!
helen H.I was charged a ridiculous convenience fee and gasoline charges.
Roger S.The gm has a major attitude. Told me he didn't have to rent to me. This was after an exchange of trying to give him my name, Joe, which is short for Joseph. I tried giving him my last name but he didn't want to take it. I think it is very unprofessional, when dealing with customers, which I had explained to him that my mom is the only person in this world that calls me by my full 1st name and she is no longer living. He just sat there and shook his head. I rent from uhaul numerous times a month. This is not customer service.
JOSEPH C.I was verbally abused and physically threatened by employee “x†when returning my truck on 2/24/24. Said employee was upset I had parked “outside of the lane†whilst transferring stuff to my car, I made a comment that it “wasnt my fault other people couldn't drive†(which I later apologized for) to no avail. Employee x had hair in braids and gold teeth and made me extremely uncomfortable, continually cussing me and threatening to “put me in my own trunkâ€. This is NOT acceptable!
Douglas H.Great Manager, great location, and very convenient
andrea Q.I would absolutely not recommend this specific location because the GM was 45 min late to open his store, offered ZERO apologies, zero kindness or customer service. Holding off writing a 1 star review on google and would rather my feedback go directly to Uhaul corporate.
Eric L.Customer service horrible...
Damon E.Super helpful. Super friendly.
Douglas C.Outstanding Supporting
Portray W.Nothing. The customer service was great!! Good job to the team at this location!
Glen Y.Keep doing what they're currently doing!
Joseph E.Nothing it's good to me
Grover M.I'm:still waiting on my email receipt. She told me Friday that I would get a email receipt and I'm still waiting to see what my final bill was.
Wilette A.Amazing experience and exactly what. I needed . Only downfall was the gas charge that was added . I had filled it up to exactly what it was when I picked it up and still got charged $80 for the fuel / service fee for them filling and I had returned it a whole day earlier than planned .. still happy with the truck and pick up / drop off though
marjorie K.Great service manners
andrea Q.The attendant did a fantastic job. He had a line of customers building up but handled everyone efficiently and with calm and clarity.
DAVID M.You need to have more staff on a Sunday morning. We had a 45 minute wait before we were helped.
natasha I.AMAZING STAFF
Eboni H.Be sure to do the online check in for quicker pickup.
Louis J.I need the general manager to call me asap.
Cawson M.I rented a 10 ft truck for the $19.95 per day charge. Only had it for about 3 hours, but my final bill was over $89. I'm trying to figure out why I did not receive the $19.95 rate. Would of liked for this to be explained to me.
TIMOTHY C.Very nice employees here
Tadd C.Need more staff. I had a 10:00 appointment, and it took 20 minutes to get to the counter because someone didn't show up for work to help the poor guy who was there all alone having to listen to an A hole complain.
David T.From ordering the boxes to having them delivered arose the States, it was a great experience. Everyone was friendly and helpful.
Lisa W.Employee was very personable and helpful.
David H.Antonio and his team are accommodating and considerate. They are very busy but address customers respectfully. I really appreciate/d their service!
Lindsey T. | Online Move InEverything was smooth and quick, excellent service.
Jose A.Everyone who worked there was helpful and nice.
virginia D.I appreciated the folks at this location answering my various questions throughout the week.
Maya Z.Perfect
tony P.Great Experience
Linden M.Great customer service! I highly recommend U-Haul for your moving and storage needs.
Kole S. | First ImpressionsEveryone was friendly. But they did not have any authority to fix mistakes that were made.
Steven H. | First ImpressionsKey card never worked always had to wait until store was open to get to my storage. If you were 2 days late they charge a 15.00 late fee another 15.00 if your 2 weeks late. Storage unit area had birds in there my stuff had bird feces on it.
Lois L. | Overall Experiencepad locks were a little tricky
KELLY B. | Overall ExperienceVery happy with my experience. Thanks!
Jorge M. | Overall ExperienceThey put me through a lot of hassle that could have been avoided at the Michigan Road location.
Christy D. | First ImpressionsYall stole my property without notice. Law suited sho! I didn't give yall permission to touch my property. Pay for my property or be sued. Notice to the sender.
curley g. | Overall ExperienceThe U-Haul customer service reps were extremely helpful in setting up our storage unit, and the person at the site was as well. Made for a less stressful apartment move-out for our son - and us!
LAUREL H. | First ImpressionsThank you
Lasha e. | First ImpressionsStaff was nowhere to be found, I had to go find him and he was rude and lazy. He tried to charge me for a storage that I qualified for free and reserved… poor customer service
Diana E. | First ImpressionsMy only complaint is I didn’t receive any money back at the end of my rental. I paid before it was due and left before due again.
Yolanda T. | Overall ExperienceBest crew ever!!
DANIEL S. | Overall ExperienceMore storages n size options
Deja M. | Overall ExperienceDavion was very helpful and awsome! Thanks man much appreciated
HORIZON V. | First ImpressionsShe were very professional answered all our questions handled all I needed I would recommend this location to any and everybody thanks again
VICKI C. | First ImpressionsThe staff at the facility were so helpful. There was a problem with my access card and staff members Stony and Jesus were always available to open the storage room and Stony put in great effort to investigate the problem by reaching out to his boss and then the supervisor above his boss too! So a huge shout out to the staff for being helpful. Monet was the agent who helped us secure the storage room and she was friendly and quick to get the room assigned so we could start moving in. The hallways are very well lit and there was even a cart we could use to move things into our storage unit. However the light in the storage room we rented was burnt out.
KENNETH N. | Overall ExperienceThe staff was very respectful and helpful and I like using the storage and I will recommend a friend or family member
AShley S. | Overall ExperienceThe staff was great, very friendly and professional. All my needs were met I would definitely come back.
ANGEL C. | Overall Experiencewow!!!
katie s. | Overall Experience