Customer Reviews for U-Haul Moving & Storage at Michigan Rd

6,858 reviews

6014 Michigan Rd   Indianapolis, IN 46228
(N Of Kessler and close to 60th St, across from Dollar General)

(317) 257-5461

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(317) 257-5461

6014 Michigan Rd
Indianapolis, IN 46228
(N Of Kessler and close to 60th St, across from Dollar General)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

lee lurton 
Rating:
5.0

Customer did not leave a comment.

Ben Farney 
Rating:
5.0

Best UHaul location we have done business with. Excellent staff who respects the customers' time. Keep up the good work!

Orv Geick 
Rating:
5.0

They were great they help me out and I ordered them only $22 I paid it off and they took me off of the nose able to ride or drive one of the trucks again so I really appreciate them for being understanding and a customer service is A1

lanikia barlow 
Rating:
4.0

Customer did not leave a comment.

Gail Dory 
Rating:
4.0

Nothing really, everything was fine

Tinika Johnson 
Rating:
5.0

Customer did not leave a comment.

Benjamin Roberson 
Rating:
5.0

Everything was great and explained thoroughly by staff.

Venus Treadwell 
Rating:
5.0

Service was fast, friendly and convenient!

Naomi Hill 
Rating:
5.0

Customer did not leave a comment.

kurtis hull 
Rating:
5.0

The guys in this sucursal are very helpful. I recommend this location.

Hector Briones 
Rating:
5.0

The staff was pleasant and helpful and knew exactly what to do. The equipment was clean and in excellent shape. I will recommend this location and use them in the future. Jim Benge

James Benge 
Rating:
4.0

Customer did not leave a comment.

stacy smith 
Rating:
5.0

Customer did not leave a comment.

TERESA LEWIS 
Rating:
4.0

They were very helpful, accommodating, and professional, adding a greeting and a bit of smile will be even better.

Harry Julijanto 
Rating:
5.0

Customer did not leave a comment.

Robert Edmond 
Rating:
3.0

I was an overall great experience! Thanks!!!!

LASHANDA WHITE 
Rating:
5.0

Roseline

Roseline Demaret 
Rating:
4.0

Customer did not leave a comment.

Barthony jsaint ean 
Rating:
2.0

Customer did not leave a comment.

Celia Britton 
Rating:
5.0

Customer did not leave a comment.

tre vionte 
Rating:
5.0

Customer did not leave a comment.

shantieria reed  |  First Impressions 
Rating:
5.0

Where I always go is on 62 Michigan Rd. To improve as you ask. They give excellent customer service. Awesome team. Give them a raise and show them appreciation. Thank you team on 62 Indianapolis Indiana ❤️

LINDA ADAMS 
Rating:
5.0

The facility was excellent. The manager was very professional. The attendant explained everything very thoroughly.

Jim Hester 
Rating:
5.0

Allison was great.

Reta Jackson 
Rating:
4.0

Great customer service!

Gloria Roberts 
Rating:
5.0

The staff was friendly and helpful! They answered all my questions.

Ashley Votier 
Rating:
4.0

Customer did not leave a comment.

William Andrews 
Rating:
1.0

Customer service was extremely poor. General manager was very impatient and rude on pick up, and at drop off I waited at the truck for 20 minutes while the GM paced around the lot while on the phone. I've rented easily more than a hundred Uhaul trucks, this was the worst experience and I will make sure not to rent from this location again.

matthew brautman 
Rating:
5.0

Customer did not leave a comment.

deandra ware 
Rating:
1.0

Customer did not leave a comment.

Angela Collins 
Rating:
4.0

Truck got stuck in my yard in the mud 5 feet from my driveway. AAA wont touch it because it’s a rental, so I had to pay the asinine $415 fee for someone to come a hour later and take 30 seconds to pull it out. Pretty insane and pathetic to charge people a flat rate TWENTY times the rental rate just to get your equipment out of a jam, knowing other companies won’t help. Have a tiered pricing structure for assistance like any reasonable business should. I was also instructed to fill the truck up to a quarter tank, but was given the truck with less than 1/8th of a tank. Why am I being coerced into buying UHaul extra fuel? No thank you.

Jared Enas 
Rating:
5.0

Customer did not leave a comment.

Yolanda Barajas 
Rating:
5.0

I was very please. The owner informed me thoroughly, and he hooked up the U haul thoroughly. Very satisfied.

DONNA LAPADAT 
Rating:
3.0

Customer did not leave a comment.

MICHAEL TOBIAS 
Rating:
5.0

U guys were wonderful

BEVERLY REDMAN 
Rating:
4.0

Customer did not leave a comment.

Tonya Bennett 
Rating:
2.0

It is not certain that I will return to this location for certain equipment rentals? I rented a two wheel car dolly. I was told to proceed the equipment and hook up/connection assistance would arrive shortly. I waited several minutes to no avail! Aware of the procedure, I connected the car dolly to my truck myself! By this time someone made their way to my location and verified proper brake/signaling function! Upon return, an employee was annoyed at the suggestion to assist me[two of us] in the unhooking or the car dolly and pushing it no more than six feet! I am likely twice his age but I did it alone! I went inside for a printed copy of final receipt but the onsite printer was down! The ratchet mechanism for securing the wheel straps did not seem to function well for releasing the straps, needed a screwdriver to create slack to be able to remove the straps! The car dolly did appear to be relatively new otherwise?

Marvin Baker 
Rating:
5.0

The individual that the store was very pleasant. Actually, she provided the best customer service have ever received at a U-Haul location. I would definitely go back to this location just because of her service.

Ryan Hoesli 
Rating:
5.0

Customer did not leave a comment.

Kelly Goempel 
Rating:
1.0

I would like to know why my account is being charged

Ridel Fortune 
Rating:
5.0

Customer did not leave a comment.

shelia howel 
Rating:
5.0

Customer did not leave a comment.

winnie dotson 
Rating:
5.0

none at this time

William Barnett 
Rating:
5.0

Customer did not leave a comment.

Donald Rowe 
Rating:
2.0

They took Five hours to do a simple hitch install with no wiring harness needed. Seems to indicate either poor time management and/or lack of abilities.

David Boyer 
Rating:
5.0

The people are nice and all trucks are clean. It was my 2nd time and I am happy with the service and hospitality.

bhasker Yellapati 
Rating:
5.0

Customer did not leave a comment.

Daveta Andrews 
Rating:
5.0

Easy in and out for pickup. Staff was friendly and efficient. Easy after hours return.

ROBERT SLAGLE 
Rating:
5.0

Customer did not leave a comment.

Ashley Scott 
Rating:
5.0

Restrooms were a mess!!!!! No toilet paper etc. Customer service could have been more pleasant. I feel as though, that if you have multiple employees on hand, then your restrooms should always be in order. Please start checking on them from time to time. But THANK THE LORD that I was able to complete my move( my storage items). Thank you for your services!

helen hubbard 
Rating:
5.0

Customer did not leave a comment.

Nicole T Neal 
Rating:
4.0

Customer did not leave a comment.

James Hall 
Rating:
2.0

I was charged a ridiculous convenience fee and gasoline charges.

Roger Starks 
Rating:
2.0

The gm has a major attitude. Told me he didn't have to rent to me. This was after an exchange of trying to give him my name, Joe, which is short for Joseph. I tried giving him my last name but he didn't want to take it. I think it is very unprofessional, when dealing with customers, which I had explained to him that my mom is the only person in this world that calls me by my full 1st name and she is no longer living. He just sat there and shook his head. I rent from uhaul numerous times a month. This is not customer service.

JOSEPH CAVALCANTE 
Rating:
5.0

Customer did not leave a comment.

Donald Sanders  |  First Impressions 
Rating:
1.0

I was verbally abused and physically threatened by employee “x” when returning my truck on 2/24/24. Said employee was upset I had parked “outside of the lane” whilst transferring stuff to my car, I made a comment that it “wasnt my fault other people couldn’t drive” (which I later apologized for) to no avail. Employee x had hair in braids and gold teeth and made me extremely uncomfortable, continually cussing me and threatening to “put me in my own trunk”. This is NOT acceptable!

Douglas Hamilton 
Rating:
5.0

Customer did not leave a comment.

Eric Merriweather 
Rating:
5.0

Customer did not leave a comment.

WILLIAM JACKSON 
Rating:
5.0

Customer did not leave a comment.

Samuel Intwari 
Rating:
4.0

Customer did not leave a comment.

Carly Waite 
Rating:
5.0

Customer did not leave a comment.

tracey banks 
Rating:
1.0

Customer did not leave a comment.

DERRICK BRADLEY 
Rating:
5.0

Customer did not leave a comment.

JOHN PELYCH 
Rating:
5.0

Customer did not leave a comment.

Nathan Marine 
Rating:
4.0

Customer did not leave a comment.

phyllis seymour 
Rating:
5.0

Great Manager, great location, and very convenient

andrea quarles 
Rating:
1.0

I would absolutely not recommend this specific location because the GM was 45 min late to open his store, offered ZERO apologies, zero kindness or customer service. Holding off writing a 1 star review on google and would rather my feedback go directly to Uhaul corporate.

Eric Levitt 
Rating:
3.0

Customer did not leave a comment.

Tiyon Homles 
Rating:
4.0

Customer did not leave a comment.

Carl McJunkins 
Rating:
2.0

Customer service horrible...

Damon Elscott 
Rating:
3.0

Customer did not leave a comment.

Elvin Hoekstra 
Rating:
5.0

Super helpful. Super friendly.

Douglas Conner 
Rating:
5.0

Outstanding Supporting

Portray Woods 
Rating:
4.0

Nothing. The customer service was great!! Good job to the team at this location!

Glen Yancy 
Rating:
5.0

Keep doing what they’re currently doing!

Joseph Eke 
Rating:
5.0

Customer did not leave a comment.

Cathy Wyatt 
Rating:
5.0

Customer did not leave a comment.

Dan Bedillion 
Rating:
5.0

Nothing it's good to me

Grover Mumford 
Rating:
4.0

Customer did not leave a comment.

Renee Peterson 
Rating:
4.0

Customer did not leave a comment.

Charlestine Wilson 
Rating:
4.0

I’m:still waiting on my email receipt. She told me Friday that I would get a email receipt and I’m still waiting to see what my final bill was.

Wilette Alford 
Rating:
5.0

Amazing experience and exactly what. I needed . Only downfall was the gas charge that was added . I had filled it up to exactly what it was when I picked it up and still got charged $80 for the fuel / service fee for them filling and I had returned it a whole day earlier than planned .. still happy with the truck and pick up / drop off though

marjorie kimble 
Rating:
5.0

Great service manners

andrea quarles 
Rating:
4.0

The attendant did a fantastic job. He had a line of customers building up but handled everyone efficiently and with calm and clarity.

DAVID MARTINEZ 
Rating:
4.0

You need to have more staff on a Sunday morning. We had a 45 minute wait before we were helped.

natasha ifamimikomi 
Rating:
5.0

AMAZING STAFF

Eboni Harris 
Rating:
5.0

Customer did not leave a comment.

jamie mueller 
Rating:
4.0

Be sure to do the online check in for quicker pickup.

Louis Jungheim 
Rating:
3.0

Customer did not leave a comment.

IMAM WILLIAMS 
Rating:
1.0

I need the general manager to call me asap.

Cawson Mathis 
Rating:
4.0

Customer did not leave a comment.

Darren Huggins 
Rating:
5.0

Customer did not leave a comment.

Richard Hagopian 
Rating:
3.0

I rented a 10 ft truck for the $19.95 per day charge. Only had it for about 3 hours, but my final bill was over $89. I'm trying to figure out why I did not receive the $19.95 rate. Would of liked for this to be explained to me.

TIMOTHY CLARK 
Rating:
5.0

Very nice employees here

Tadd Clark 
Rating:
3.0

Need more staff. I had a 10:00 appointment, and it took 20 minutes to get to the counter because someone didn't show up for work to help the poor guy who was there all alone having to listen to an A hole complain.

David Talbott 
Rating:
4.0

From ordering the boxes to having them delivered arose the States, it was a great experience. Everyone was friendly and helpful.

Lisa Wellman 
Rating:
5.0

Employee was very personable and helpful.

David Hudelson 
Rating:
5.0

Customer did not leave a comment.

MONICA CRAIG 
Rating:
5.0

Antonio and his team are accommodating and considerate. They are very busy but address customers respectfully. I really appreciate/d their service!

Lindsey Trostle  |  Online Move In 
Rating:
5.0

Everything was smooth and quick, excellent service.

Jose Azcarrage-Molina 
Rating:
4.0

Customer did not leave a comment.

Bruce Nzerem 
Rating:
4.0

Customer did not leave a comment.

fred stout 
Rating:
5.0

Great customer service! I highly recommend U-Haul for your moving and storage needs.

Kole Stogner  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

jessica walker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

arlesin murray  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lasondra Fogle  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ethan Miller  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Terry Parran  |  Overall Experience 
Rating:
1.0

Everyone was friendly. But they did not have any authority to fix mistakes that were made.

Steven Henderson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Felencia Young  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

arlesin murray  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JENNIFER DESJARLAIS  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kayla Moebs  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Georgia Wathen  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Courtney Washington  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Demoryia Crisler  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Julie Gunn  |  Online Move In 
Rating:
3.0

Key card never worked always had to wait until store was open to get to my storage. If you were 2 days late they charge a 15.00 late fee another 15.00 if your 2 weeks late. Storage unit area had birds in there my stuff had bird feces on it.

Lois Landers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenny Parker  |  Overall Experience 
Rating:
5.0

pad locks were a little tricky

KELLY BOWMAN  |  Overall Experience 
Rating:
5.0

Very happy with my experience. Thanks!

Jorge Munoz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Haywood  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KELLY BOWMAN  |  First Impressions 
Rating:
2.0

They put me through a lot of hassle that could have been avoided at the Michigan Road location.

Christy Davis  |  First Impressions 
Rating:
1.0

Yall stole my property without notice. Law suited sho! I didn't give yall permission to touch my property. Pay for my property or be sued. Notice to the sender.

curley gibbs  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rossiam orange  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

pamela johnson  |  Overall Experience 
Rating:
4.0

The U-Haul customer service reps were extremely helpful in setting up our storage unit, and the person at the site was as well. Made for a less stressful apartment move-out for our son - and us!

LAUREL HANSEN  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Quincy Harvey  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Quincy Harvey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryant Kyles  |  First Impressions 
Rating:
5.0

Thank you

Lasha edwards  |  First Impressions 
Rating:
3.0

Staff was nowhere to be found, I had to go find him and he was rude and lazy. He tried to charge me for a storage that I qualified for free and reserved… poor customer service

Diana Elliott  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stoney Whitson  |  Overall Experience 
Rating:
5.0

My only complaint is I didn’t receive any money back at the end of my rental. I paid before it was due and left before due again.

Yolanda Tandy  |  Overall Experience 
Rating:
5.0

Best crew ever!!

DANIEL SAUNDERS  |  Overall Experience 
Rating:
3.0

More storages n size options

Deja M  |  Overall Experience 
Rating:
5.0

Davion was very helpful and awsome! Thanks man much appreciated

HORIZON VASQUEZ-MCGEE  |  First Impressions 
Rating:
5.0

She were very professional answered all our questions handled all I needed I would recommend this location to any and everybody thanks again

VICKI COLEMAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Claude Burgess  |  Overall Experience 
Rating:
1.0

The staff at the facility were so helpful. There was a problem with my access card and staff members Stony and Jesus were always available to open the storage room and Stony put in great effort to investigate the problem by reaching out to his boss and then the supervisor above his boss too! So a huge shout out to the staff for being helpful. Monet was the agent who helped us secure the storage room and she was friendly and quick to get the room assigned so we could start moving in. The hallways are very well lit and there was even a cart we could use to move things into our storage unit. However the light in the storage room we rented was burnt out.

KENNETH Niehl  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew Wild  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

de jah smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donika Fitch  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

David Choate  |  Overall Experience 
Rating:
5.0

The staff was very respectful and helpful and I like using the storage and I will recommend a friend or family member

AShley Sebree  |  Overall Experience 
Rating:
5.0

The staff was great, very friendly and professional. All my needs were met I would definitely come back.

ANGEL CANADA  |  Overall Experience 
Rating:
4.0

wow!!!

katie simpkins  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Self-Storage

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  • Moving Supplies

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  • Trailer Hitches

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  • Propane

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  • Trucks for Sale

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