Customer Reviews for U-Haul Moving & Storage at MacArthur Dr

4,086 reviews

2901 S MacArthur Dr   Alexandria, LA 71301
(Hwy 71- S Of S Cir, Across the street from Logan's Steak House, next door to Hana Steak House)

(318) 448-3651

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(318) 448-3651

2901 S MacArthur Dr
Alexandria, LA 71301
(Hwy 71- S Of S Cir, Across the street from Logan's Steak House, next door to Hana Steak House)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

LYNTON H. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
2.0

Doesn't work with the customer with a short term payment plan. A reason to keep my belongings. Will never use this place again.

ELODIA U.  |  Overall Experience 
Rating:
3.0

The staff was not helpful- was supposed to get 1 month free of storage but staff couldn't explain why I paid.

Kelli S. 
Rating:
5.0

Again the efficiency of the operation was obvious, saving me time.

roger S. 
Rating:
5.0

The young lady that checked in my equipment was very friendly and professional.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Georgia H. 
Rating:
5.0

Not go up on the price.

Clarence J. 
Rating:
5.0

Great customer service and expedite closeout return. No improvement as far as I experienced necessary

Rhonda J. 
Rating:
5.0

Nothing at all

JUSTIN L. 
Rating:
2.0

The signs posted for the card access are incorrect. I had someone with a bigger vehicle waiting on me when I was trying to get in to my storage. Because of the wrong hours being posted I wasted my time, and another individuals. They need to correctly display access hours because you cannot access it up to 10:00 p.m. as it says. You can only access until 7 p.m. Please correct that for future individuals so they have the correct information.

Thomas E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacob C. 
Rating:
5.0

I wanted to rent an appliance dolly and there were none in stock. So maybe stock more dollies.

Kathy B. 
Rating:
5.0

Customer did not leave a comment.

Doris J. 
Rating:
5.0

Customer did not leave a comment.

Katrina R. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Nothing at all good customer

JUSTIN L. 
Rating:
5.0

Customer did not leave a comment.

Caryl C. 
Rating:
5.0

Customer did not leave a comment.

tarkesha H. 
Rating:
5.0

Nothing at all

JUSTIN L. 
Rating:
3.0

Please call me at 3183448459

ROCHELLE L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susie R. 
Rating:
5.0

My experience was pleasant and professional. Staff were courteous, and knowledgeable. Good job!

Mark J. 
Rating:
5.0

Nothing

JUSTIN L. 
Rating:
5.0

Customer did not leave a comment.

Pauline N. 
Rating:
5.0

Again , the staff was super friendly , and professional . One of the easiest drop off I've ever done.

Ruben V. 
Rating:
5.0

Great, Friendly service; All good! Personal help was superior!!!

jay S. 
Rating:
5.0

Customer did not leave a comment.

Kelvin W. 
Rating:
4.0

Customer did not leave a comment.

Angela M.  |  Overall Experience 
Rating:
5.0

Professional and friendly people from start to finish!!

Chrisina T. 
Rating:
5.0

Customer did not leave a comment.

Jerlisa J. 
Rating:
4.0

when we went to return our van, there was only one person there. Although he was knowledgeable, that held us up as 3 customers were waiting.

Catherine R. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Casmyn C. 
Rating:
4.0

Customer did not leave a comment.

Travin D. 
Rating:
5.0

Customer did not leave a comment.

Destiny S. 
Rating:
5.0

Customer did not leave a comment.

jamris g.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bernie P. 
Rating:
3.0

Customer did not leave a comment.

sedrick D. 
Rating:
5.0

Very nice and very professional people

Kevin L. 
Rating:
5.0

Customer did not leave a comment.

Cameron F. 
Rating:
5.0

Shane helped connect the trailer and the experience was wonderful.

Louis G. 
Rating:
5.0

None.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Chelsea J. 
Rating:
5.0

Customer did not leave a comment.

Joshua B. 
Rating:
4.0

Customer did not leave a comment.

Dalton P. 
Rating:
5.0

The gentleman that processed and assisted me for the trailer was fantastic. Great customer service skills and was very helpful with any questions I had about the trailer and how it would work on my vehicle. Next time I come in for anything I need I will look for him to assist me.

Michael T. 
Rating:
5.0

Just keep up the good work and do not change anything.

SANDRA R. 
Rating:
5.0

Customer did not leave a comment.

james L. 
Rating:
5.0

Customer did not leave a comment.

stacey M. 
Rating:
5.0

Nothing

JUSTIN L. 
Rating:
5.0

The rental and return went very well

john M. 
Rating:
3.0

It became apparent during the trip that the truck was leaking. Several of my items were damaged including a brand new KitchenAid mixer. Also, I would like to know how mileage allotment is determined. Based on the trip, I knew I was going to go over the mileage allotment. This feels like double dipping. If I have to pay for 5 days, I shouldn't be charged for mileage. If I'm charged for mileage, I should be able to decrease the amount of days.

Taylor S. 
Rating:
3.0

The only issue I had with the cargo van was it smelled like an ashtray inside. When I opened the door it hit you like a slap in the face. The van ran well. I recommend that someone use some fabric freshener and or air freshener when they find someone did not follow the policy on not smoking in the vehicle.

Tom F. 
Rating:
5.0

Everything was awesome!!!!

eddick M. 
Rating:
5.0

Customer did not leave a comment.

Mary O. 
Rating:
5.0

Customer did not leave a comment.

Courtney S. 
Rating:
5.0

The link I was sent doesn't work. Long wait for call center to help with reservation. I have received excellent service at U-Haul I Alexandria

Donna W. 
Rating:
5.0

Very professional easy pickup and drop off was a breeze.

Frederick V. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
2.0

The storage unit was not cleaned and I was suppose to get the first months free for unit but was charged

CHRISTOPHER H. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

Felicia P. 
Rating:
5.0

Great Experience!!

Harry W. 
Rating:
5.0

N/A

Shelton W. 
Rating:
3.0

Customer did not leave a comment.

CODY C. 
Rating:
3.0

I showed up the first time only to find out they had canceled my appointment. Nobody called to let me know, so i drove all that way and facility hsd canceled with no notice.

Gary H. 
Rating:
5.0

Customer did not leave a comment.

Calvin C. 
Rating:
5.0

They they help me out a whole lot

Judy W.  |  First Impressions 
Rating:
5.0

Friendly and efficient staff. Quick service.

Karen H. 
Rating:
1.0

Staff stole the dolly that i returned and i have 3 witnesses...THEY ARE THIEVES I DO NOT AND WOULD NOT RECOMMEND THIS UHAUL LOCATION TO ANYONE

JENNIFER G. 
Rating:
5.0

Customer did not leave a comment.

Pamela G. 
Rating:
4.0

Customer did not leave a comment.

Deron R. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Nothing

JUSTIN L. 
Rating:
5.0

Customer did not leave a comment.

Keith B. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

AARON W. 
Rating:
5.0

Customer did not leave a comment.

Jathod G. 
Rating:
5.0

The man was very nice and very polite he made me feel safe about the whole thing

SHAKENDRA C. 
Rating:
4.0

Customer did not leave a comment.

patricia g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terri S. 
Rating:
5.0

Great service and readily available on short notice! ALWAYS U-HAUL!

TINA C. 
Rating:
5.0

This was my first experience with delivering a vehicle to a location that was open. The young man was very pleasant and friendly. The time that it took for me to drop the vehicle off was very efficient and quick. This is a really nice facility

Patrick H. 
Rating:
5.0

Employees were very nice and explained things well. I picked up at one location and dropped off at another - very good system

paul A. 
Rating:
5.0

Customer did not leave a comment.

Herman W. 
Rating:
5.0

Customer did not leave a comment.

Dana G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Great customer service

Edward C. 
Rating:
4.0

Customer did not leave a comment.

ANDRIA H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
4.0

Arrived a day before schedule to location which was great. Thank you

Kelly D. 
Rating:
5.0

The service was fantastic and timely!

mark J. 
Rating:
5.0

Customer did not leave a comment.

Annsia M. 
Rating:
5.0

Nothing

JUSTIN L. 
Rating:
4.0

N/A

Lorena M. 
Rating:
5.0

Great fast friendly service with ease of rental and return process.

Major L. 
Rating:
5.0

Very easy. Work was professionally done.

ROBERT E. 
Rating:
4.0

Customer did not leave a comment.

Donald J. 
Rating:
5.0

absolutely nothing you do need diversity maybe you need to look into that otherwise the company is functionally sound!!!

charles W. 
Rating:
5.0

Customer did not leave a comment.

craig C. 
Rating:
5.0

Customer did not leave a comment.

Lee C. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Abrianna L. 
Rating:
5.0

Customer did not leave a comment.

Santanna W.  |  First Impressions 
Rating:
4.0

Clean unit before giving to customer. Try to get the overwhelming tobacco smoke smell out of cabin.

Thomas C. 
Rating:
2.0

Customer did not leave a comment.

Keila P.  |  Overall Experience 
Rating:
4.0

Workers were very professional and polite at the center,building and the surroundings were very clean clean and neat. The only issue is the after hours manger Diane is hard to be reached when you need her , she doesn’t answer calls, text, emails,etc. other than that my experience was great!!!!

ANGELA M.  |  First Impressions 
Rating:
5.0

I will use again if needed

jannie e.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JoVetta S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joseph S.  |  Overall Experience 
Rating:
5.0

Thanks to everyone who that gave me good service I appreciate everyone

Henry J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wanda S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Gloria C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NARISSIA F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sentoria j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jack L.  |  First Impressions 
Rating:
1.0

Customer Service was horrendous 😫. Management very inconsiderate and rude.

Shakeila S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamika B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

janice d.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

earl b.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Julie T.  |  First Impressions 
Rating:
3.0

I needed assistance and the lady had an attitude and seemed very frustrated when I was trying to get information and help. It took for my mom to call corporate to finally get some help .

Demetria W.  |  Online Move In 
Rating:
5.0

I'm was very surprised how easy working with This company.Most of information was on line and in person. Long Distance Travel with an auto trailer. And VERY large Truck. Greatest experience Every.

Carolyn H.  |  First Impressions 
Rating:
5.0

The Staff was very friendly and professional gave great feedback on storage and retuning of the truck would recommend anyone to them the best service overall

SHIRLEY C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LaAsia B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gina G.  |  First Impressions 
Rating:
2.0

The girl was nice and friendly , but the guy was arrogant and rude at the alexandria , la location. Very sarcastic. Unwilling but seemed forced to help when needed. I definitely won't recommend this location .

THOMAS J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JASMINE B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Bradley H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Drucilla E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ashley b.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

William n.  |  Overall Experience 
Rating:
5.0

Thank You sooo much for the accommodations 🙏🏽😘

JACQUELINE S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bradley H.  |  First Impressions 
Rating:
2.0

Storage unit does not even have lights and climate control could be better for the proce

SEAN C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Darrell K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carey o.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

helen B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELISSA G.  |  Overall Experience 
Rating:
5.0

Great Customer Service.. unit are well cleaned and Maintain.. i Had no issues.. Great Service..

Clay D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paulette B.  |  First Impressions 
Rating:
4.0

It was clean, but the storage area smells of mold.

Laverna C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LINDA D.  |  Overall Experience 
Rating:
5.0

The workers are very knowledgeable and friendly . They are eager to help you . The storage areas are old and need repair and inside lighting . This is no fault of the workers . They maintain the area to the best of their abilities . They are quick to help you . The facilities need a makeover especially for the price you are paying .

LANE G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Reshunda J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

sandra W.  |  Overall Experience 
Rating:
5.0

Uhaul is a reputable company and is reasonably priced option

Julianne E.  |  First Impressions 
Rating:
5.0

They went all out to make sure all my needs were met .

LANE G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Catherine D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly M.  |  First Impressions 
Rating:
2.0

Any given time the staff would be rude or outside smoking

David W.  |  Overall Experience 
Rating:
5.0

I don’t remember the name of the young lady who helped me she was amazing! We did have to wait about 45 minutes because there were several people in line but honestly that didn’t matter because she was providing the same customer service to every customer.

TRENT H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kia B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robin B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KESHA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anquanesha J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robin B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Julia t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keesha F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wendy B.  |  Overall Experience 
Rating:
1.0

Girl was rude. At first said they had no record of my reservation, then she miraculously found it after a few minutes. Then said I didn't purchase a lock with my reservation. I did. Don't know how I'm going to get a refund for that. Had to buy one from Wal Mart. Seriously, store your things somewhere else.

Charles Z.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

teena b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonalyn R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JERRY W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lakeshia T.  |  First Impressions 
Rating:
5.0

Outstanding Customer Service

Ronnie S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TONIA S.  |  Overall Experience 
Rating:
5.0

Always clean. Lighted well. Price is excellent!!

Teniya G.  |  Overall Experience 
Rating:
5.0

Was hoping for a refund from. When I paid our bill 9/25..since we are not using it in October now. All in all everything was great..thank u!!

CHRIS L.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Warren K.  |  Overall Experience 
Rating:
5.0

Great people - good price

CHARLES B.  |  Overall Experience 
Rating:
5.0

The staff at the McArther Drive facility are very polite and helpful.

Trina T.  |  Overall Experience 
Rating:
1.0

Went in to obtain a storage bought the storage was told office would close at 5 and I needed a special lock. Went bought the lock and a few of my things and was back maybe 3:20. I unpacked all my things loaded them on the cart and proceed upstairs to my storage. I get to the storage and there is a lock already on it. I was already tired and hot from packing unpacking and walking upstairs to the storage. I made several attempts to call the front off both my personal phones and the call button for someone to answer no one ever did. After five minutes of calling I gave up left my items unattended and walked to the front hoping if I left my car no one would take my things. No employee is to be found I walk back to my car push my stuff on the cart to the door said forget it walked back to the front for a refund and explained the situation. They were okay with giving me a refund but I needed my debit card I walked back to my car packed all of my things drove to the front and was finally given a refund. I hated my experience. If someone buys a storage it’s UHauls place to make sure everything is ready for that person who’s spending money especially if they have to walk up a flight of stairs

Catrice E.  |  Overall Experience 
Rating:
5.0

The women went out of their way to show us all the details and the price is terrific for the facility!

CHARLES B.  |  First Impressions 
Rating:
2.0

The staff at this location is the only reason this facility got any stars. The staff was very helpful and friendly. For comparable prices of other storage facilities in the area, you can get much nicer, cleaner, and more secure. This place is in dire need of updating and maintenance.

Ricky M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LISA R.  |  Overall Experience 
Rating:
5.0

The sales lady was very nice and helpful.

Kia B.  |  First Impressions 
Rating:
5.0

The staff were super helpful, friendly and accommodating. Great facility

Belva L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Trina T.  |  First Impressions 
Rating:
5.0

After talking to 5 different people on the phone with u haul I decided to go to the uhaul store on S MacArthur dr.They finally got my order straight..They were very helpful and courteous.

Joyce V.  |  First Impressions 
Rating:
5.0

Staff was very helpful and friendly. Storage unit was just what we needed.

Catherine F.  |  Overall Experience 
Rating:
5.0

Great customer service and very helpful.

Catherine F.  |  First Impressions 
Rating:
5.0

The young woman that finalized my rental and such was a perfect professional. She was friendly, knowledgeable, and informative. I am quite satisfied.

Jonalyn R.  |  First Impressions 
Rating:
1.0

Rude, unwilling to accommodate their customers. Took forever to get in touch with.

Calob H.  |  Overall Experience 
Rating:
5.0

Nice

jeanette w.  |  Overall Experience 
Rating:
5.0

Great thank u

Kimberly C.  |  First Impressions 
Rating:
5.0

A clean, well-lighted place. Employees are friendly and informative.

John T.  |  Overall Experience 
Rating:
5.0

Everything went very smooth, everyone was very attractive and a pleasure to do business with

Rick M.  |  First Impressions 
Rating:
5.0

This is an excellent location to store your household goods and personal belongings.

SABRINA T.  |  Overall Experience 
Rating:
5.0

Even though staff was very busy, they were very polite and very professional.

JULIE T.  |  Overall Experience 
Rating:
5.0

Great service, very satisfied!

MICHAEL J.  |  Reservation 
Rating:
3.0

Weren't clear on the prices for U-Haul truck rental and I ended up paying way more than I should have had to.

Jennifer F.  |  Overall Experience 
Rating:
5.0

Listened to concerns and very understanding.

JULIE T.  |  Reservation 
Rating:
3.0

The second shift was not nice at all they need more training they looked all crazy when u walked in just wasn't not nice at all

Veronica P.  |  Overall Experience 
Rating:
5.0

The folks at this store are top notch. They know their business and work from opening to closing at top speed.

William K.  |  Reservation 
Rating:
5.0

Great !!

carl s.  |  Overall Experience 
Rating:
5.0

Good staff and facility. Highly recommend

EDWARD H.  |  Overall Experience 
Rating:
5.0

It was always excellent service and the workers are very friendly

SALLY M.  |  Overall Experience 
Rating:
5.0

All good!

Campion M.  |  Overall Experience 
No reviews have been submitted for this location.

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