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LYNTON H.Customer Reviews for U-Haul Moving & Storage at MacArthur Dr
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Doesn't work with the customer with a short term payment plan. A reason to keep my belongings. Will never use this place again.
ELODIA U. | Overall ExperienceThe staff was not helpful- was supposed to get 1 month free of storage but staff couldn't explain why I paid.
Kelli S.Again the efficiency of the operation was obvious, saving me time.
roger S.The young lady that checked in my equipment was very friendly and professional.
Kevin C.Not go up on the price.
Clarence J.Great customer service and expedite closeout return. No improvement as far as I experienced necessary
Rhonda J.Nothing at all
JUSTIN L.The signs posted for the card access are incorrect. I had someone with a bigger vehicle waiting on me when I was trying to get in to my storage. Because of the wrong hours being posted I wasted my time, and another individuals. They need to correctly display access hours because you cannot access it up to 10:00 p.m. as it says. You can only access until 7 p.m. Please correct that for future individuals so they have the correct information.
Thomas E. | Overall ExperienceI wanted to rent an appliance dolly and there were none in stock. So maybe stock more dollies.
Kathy B.Nothing at all good customer
JUSTIN L.Nothing at all
JUSTIN L.Please call me at 3183448459
ROCHELLE L. | First ImpressionsMy experience was pleasant and professional. Staff were courteous, and knowledgeable. Good job!
Mark J.Nothing
JUSTIN L.Again , the staff was super friendly , and professional . One of the easiest drop off I've ever done.
Ruben V.Great, Friendly service; All good! Personal help was superior!!!
jay S.Professional and friendly people from start to finish!!
Chrisina T.when we went to return our van, there was only one person there. Although he was knowledgeable, that held us up as 3 customers were waiting.
Catherine R.Very nice and very professional people
Kevin L.Shane helped connect the trailer and the experience was wonderful.
Louis G.None.
Joseph S.The gentleman that processed and assisted me for the trailer was fantastic. Great customer service skills and was very helpful with any questions I had about the trailer and how it would work on my vehicle. Next time I come in for anything I need I will look for him to assist me.
Michael T.Just keep up the good work and do not change anything.
SANDRA R.Nothing
JUSTIN L.The rental and return went very well
john M.It became apparent during the trip that the truck was leaking. Several of my items were damaged including a brand new KitchenAid mixer. Also, I would like to know how mileage allotment is determined. Based on the trip, I knew I was going to go over the mileage allotment. This feels like double dipping. If I have to pay for 5 days, I shouldn't be charged for mileage. If I'm charged for mileage, I should be able to decrease the amount of days.
Taylor S.The only issue I had with the cargo van was it smelled like an ashtray inside. When I opened the door it hit you like a slap in the face. The van ran well. I recommend that someone use some fabric freshener and or air freshener when they find someone did not follow the policy on not smoking in the vehicle.
Tom F.Everything was awesome!!!!
eddick M.The link I was sent doesn't work. Long wait for call center to help with reservation. I have received excellent service at U-Haul I Alexandria
Donna W.Very professional easy pickup and drop off was a breeze.
Frederick V.The storage unit was not cleaned and I was suppose to get the first months free for unit but was charged
CHRISTOPHER H.Great Experience!!
Harry W.N/A
Shelton W.I showed up the first time only to find out they had canceled my appointment. Nobody called to let me know, so i drove all that way and facility hsd canceled with no notice.
Gary H.They they help me out a whole lot
Judy W. | First ImpressionsFriendly and efficient staff. Quick service.
Karen H.Staff stole the dolly that i returned and i have 3 witnesses...THEY ARE THIEVES I DO NOT AND WOULD NOT RECOMMEND THIS UHAUL LOCATION TO ANYONE
JENNIFER G.Nothing
JUSTIN L.The man was very nice and very polite he made me feel safe about the whole thing
SHAKENDRA C.Great service and readily available on short notice! ALWAYS U-HAUL!
TINA C.This was my first experience with delivering a vehicle to a location that was open. The young man was very pleasant and friendly. The time that it took for me to drop the vehicle off was very efficient and quick. This is a really nice facility
Patrick H.Employees were very nice and explained things well. I picked up at one location and dropped off at another - very good system
paul A.Great customer service
Edward C.Arrived a day before schedule to location which was great. Thank you
Kelly D.The service was fantastic and timely!
mark J.Nothing
JUSTIN L.N/A
Lorena M.Great fast friendly service with ease of rental and return process.
Major L.Very easy. Work was professionally done.
ROBERT E.absolutely nothing you do need diversity maybe you need to look into that otherwise the company is functionally sound!!!
charles W.Clean unit before giving to customer. Try to get the overwhelming tobacco smoke smell out of cabin.
Thomas C.Workers were very professional and polite at the center,building and the surroundings were very clean clean and neat. The only issue is the after hours manger Diane is hard to be reached when you need her , she doesn’t answer calls, text, emails,etc. other than that my experience was great!!!!
ANGELA M. | First ImpressionsI will use again if needed
jannie e. | Overall ExperienceThanks to everyone who that gave me good service I appreciate everyone
Henry J. | Overall ExperienceCustomer Service was horrendous 😫. Management very inconsiderate and rude.
Shakeila S. | Overall ExperienceI needed assistance and the lady had an attitude and seemed very frustrated when I was trying to get information and help. It took for my mom to call corporate to finally get some help .
Demetria W. | Online Move InI'm was very surprised how easy working with This company.Most of information was on line and in person. Long Distance Travel with an auto trailer. And VERY large Truck. Greatest experience Every.
Carolyn H. | First ImpressionsThe Staff was very friendly and professional gave great feedback on storage and retuning of the truck would recommend anyone to them the best service overall
SHIRLEY C. | First ImpressionsThe girl was nice and friendly , but the guy was arrogant and rude at the alexandria , la location. Very sarcastic. Unwilling but seemed forced to help when needed. I definitely won't recommend this location .
THOMAS J. | First ImpressionsThank You sooo much for the accommodations 🙏🏽😘
JACQUELINE S. | Overall ExperienceStorage unit does not even have lights and climate control could be better for the proce
SEAN C. | First ImpressionsGreat Customer Service.. unit are well cleaned and Maintain.. i Had no issues.. Great Service..
Clay D. | Overall ExperienceIt was clean, but the storage area smells of mold.
Laverna C. | First ImpressionsThe workers are very knowledgeable and friendly . They are eager to help you . The storage areas are old and need repair and inside lighting . This is no fault of the workers . They maintain the area to the best of their abilities . They are quick to help you . The facilities need a makeover especially for the price you are paying .
LANE G. | Overall ExperienceUhaul is a reputable company and is reasonably priced option
Julianne E. | First ImpressionsThey went all out to make sure all my needs were met .
LANE G. | First ImpressionsAny given time the staff would be rude or outside smoking
David W. | Overall ExperienceI don’t remember the name of the young lady who helped me she was amazing! We did have to wait about 45 minutes because there were several people in line but honestly that didn’t matter because she was providing the same customer service to every customer.
TRENT H. | First ImpressionsGirl was rude. At first said they had no record of my reservation, then she miraculously found it after a few minutes. Then said I didn't purchase a lock with my reservation. I did. Don't know how I'm going to get a refund for that. Had to buy one from Wal Mart. Seriously, store your things somewhere else.
Charles Z. | First ImpressionsOutstanding Customer Service
Ronnie S. | Overall ExperienceAlways clean. Lighted well. Price is excellent!!
Teniya G. | Overall ExperienceWas hoping for a refund from. When I paid our bill 9/25..since we are not using it in October now. All in all everything was great..thank u!!
CHRIS L. | Overall ExperienceGreat people - good price
CHARLES B. | Overall ExperienceThe staff at the McArther Drive facility are very polite and helpful.
Trina T. | Overall ExperienceWent in to obtain a storage bought the storage was told office would close at 5 and I needed a special lock. Went bought the lock and a few of my things and was back maybe 3:20. I unpacked all my things loaded them on the cart and proceed upstairs to my storage. I get to the storage and there is a lock already on it. I was already tired and hot from packing unpacking and walking upstairs to the storage. I made several attempts to call the front off both my personal phones and the call button for someone to answer no one ever did. After five minutes of calling I gave up left my items unattended and walked to the front hoping if I left my car no one would take my things. No employee is to be found I walk back to my car push my stuff on the cart to the door said forget it walked back to the front for a refund and explained the situation. They were okay with giving me a refund but I needed my debit card I walked back to my car packed all of my things drove to the front and was finally given a refund. I hated my experience. If someone buys a storage it’s UHauls place to make sure everything is ready for that person who’s spending money especially if they have to walk up a flight of stairs
Catrice E. | Overall ExperienceThe women went out of their way to show us all the details and the price is terrific for the facility!
CHARLES B. | First ImpressionsThe staff at this location is the only reason this facility got any stars. The staff was very helpful and friendly. For comparable prices of other storage facilities in the area, you can get much nicer, cleaner, and more secure. This place is in dire need of updating and maintenance.
Ricky M. | Overall ExperienceThe sales lady was very nice and helpful.
Kia B. | First ImpressionsThe staff were super helpful, friendly and accommodating. Great facility
Belva L. | First ImpressionsAfter talking to 5 different people on the phone with u haul I decided to go to the uhaul store on S MacArthur dr.They finally got my order straight..They were very helpful and courteous.
Joyce V. | First ImpressionsStaff was very helpful and friendly. Storage unit was just what we needed.
Catherine F. | Overall ExperienceGreat customer service and very helpful.
Catherine F. | First ImpressionsThe young woman that finalized my rental and such was a perfect professional. She was friendly, knowledgeable, and informative. I am quite satisfied.
Jonalyn R. | First ImpressionsRude, unwilling to accommodate their customers. Took forever to get in touch with.
Calob H. | Overall ExperienceNice
jeanette w. | Overall ExperienceGreat thank u
Kimberly C. | First ImpressionsA clean, well-lighted place. Employees are friendly and informative.
John T. | Overall ExperienceEverything went very smooth, everyone was very attractive and a pleasure to do business with
Rick M. | First ImpressionsThis is an excellent location to store your household goods and personal belongings.
SABRINA T. | Overall ExperienceEven though staff was very busy, they were very polite and very professional.
JULIE T. | Overall ExperienceGreat service, very satisfied!
MICHAEL J. | ReservationWeren't clear on the prices for U-Haul truck rental and I ended up paying way more than I should have had to.
Jennifer F. | Overall ExperienceListened to concerns and very understanding.
JULIE T. | ReservationThe second shift was not nice at all they need more training they looked all crazy when u walked in just wasn't not nice at all
Veronica P. | Overall ExperienceThe folks at this store are top notch. They know their business and work from opening to closing at top speed.
William K. | ReservationGreat !!
carl s. | Overall ExperienceGood staff and facility. Highly recommend
EDWARD H. | Overall ExperienceIt was always excellent service and the workers are very friendly
SALLY M. | Overall ExperienceAll good!
Campion M. | Overall Experience