Customer Reviews for U-Haul Moving & Storage of East Plano

9,111 reviews

1100 Los Rios   Plano, TX 75074
(We are on the South East corner of Los Rios Blvd and 14th St, East of the Kroger on 14th Street and North of the rail road on Los Rios.)

(972) 578-0698

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(972) 578-0698

1100 Los Rios
Plano, TX 75074
(We are on the South East corner of Los Rios Blvd and 14th St, East of the Kroger on 14th Street and North of the rail road on Los Rios.)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Michael Hefner 
Rating:
5.0

Customer did not leave a comment.

Keneth Simmons 
Rating:
5.0

Customer did not leave a comment.

Maurice Long 
Rating:
1.0

We rented a 10 ft on 3/24. The next day, after we had used the 10 ft for a day, we realized we needed to rent a truck for another day but we needed a bigger truck. We took the 10 ft back and asked for a 20 ft truck and a dolly. Instead of processing it as a return and new rental, they modified the first reservation. As a result, we got charged for the 20 ft and a dolly for 2 days, instead of just one day and a 10 ft for 1 day. The store manager refused to make it right and instead, leaving it to his manager. If his people processed it wrong, he should do what is right in the beginning rather than pass the buck.

Lou Ann Carnline 
Rating:
2.0

I have spoken to a manager and 4 other people regarding my storage unit's broken security alarm never working since the first day. Each time I speak to someone they say they'll have someone come out and fix it but never has. I have never needed to swipe my card because there's no security here at all, everyone just walks in.

Shannen Ye  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristie Vue 
Rating:
5.0

Customer did not leave a comment.

Edward Fowler 
Rating:
5.0

Customer did not leave a comment.

Michael Long 
Rating:
1.0

Pedometer reading of vehicle mileage does not match at pick up time on the contract papers 4.0 mile less than Actual on vehicle telling the staff say follow the link but link doesn't go through it properly.

Bhupendra Malaviya 
Rating:
3.0

Why the burden to verify the mileage and gas gauge on the truck is on the customer. I think an employee at the location should do this. The vehicle I used was off and I complained. I was told I have to make the correction.

Dindial Debi 
Rating:
5.0

Customer did not leave a comment.

CARL DAWSON 
Rating:
5.0

Customer did not leave a comment.

Tiffany Holland  |  Overall Experience 
Rating:
4.0

Perhaps do what can be done to speed up the process of both renting and returning however not seriously slow.

MICHAEL COLLUM 
Rating:
3.0

The Lady that checked me in was very rude and unprofessional…. As well as the associate that pulled the truck around….. Communication skills are awful.

lazerrick smith 
Rating:
5.0

The staff at this location is very friendly and helpful.

william adams 
Rating:
5.0

Customer did not leave a comment.

Peggy Brown 
Rating:
5.0

Customer did not leave a comment.

Mark Gilliland 
Rating:
5.0

Customer did not leave a comment.

HYUNAH OH 
Rating:
5.0

Great service

LUKE KIMBLE 
Rating:
5.0

Customer did not leave a comment.

David Hooker 
Rating:
5.0

The only thing I have to say is the regular hours are only until 9pm which isn't very ideal. Luckly though, I was able to purchase a 24 hour access. Unfortunately though, having to pay for extra time isn't in particular convenient or practical for people when it's bad enough paying for moving expenses. Overall great service and deal. The best Uhaul and staff I've ever rented from. Thank you!

Sandra Rosales  |  First Impressions 
Rating:
4.0

I really felt I put in enough gas but was charged for me. I wasn’t happy about that. Overall people were friendly and professional Easy

Sandy Sherman 
Rating:
5.0

Top level service from a great group of professionals. Easy checkout and check in.

John Taylor 
Rating:
1.0

My experience with you was very bad . I will not recommend you for any one

Ahmed Abouelleil 
Rating:
5.0

Customer did not leave a comment.

EDUARDO CORONADO 
Rating:
5.0

Customer did not leave a comment.

Deoliveira Edjane  |  First Impressions 
Rating:
5.0

Great service guys! All went easy and what I needed done.

Ray Davidson 
Rating:
5.0

Very satisfied customer. Thank you!!

denrick Citzman 
Rating:
5.0

Service was excellent. Everything was picked up and delivered as scheduled. Pricing was completely transparent. No surprises. Very satisfied with everything involved

Mary Ebinger 
Rating:
5.0

Customer did not leave a comment.

Burton Pflueger 
Rating:
5.0

Customer did not leave a comment.

MADISON CARTER 
Rating:
5.0

Customer did not leave a comment.

James Lenox 
Rating:
5.0

I moved from Florida to Texas using a U-box and my entire experience was delightful from start to finish. I was able to take my time packing in Florida. Communication with the U-haul staff was excellent. The driver who dropped off my U-box was very professional and efficient . I felt the my items were in good care and safe keeping. Receiving tracking information made me even more comfortable with the move. This by far has been the best experience ever. I will highly recommend and plan to use this service again in the future.

Martha Park 
Rating:
5.0

I highly recommend this U-Haul storage unit especially the truck service. The customer service is great and everything was exactly the way it was supposed to be clean and prepared!!

Ashley Lyon 
Rating:
5.0

We had previously purchased moving boxes, etc from this location and found the staff to be very helpful, courteous and knowledgeable. So it was a no brainer when we needed to rent a truck. We were not disappointed and would highly recommend this location.

james losapio 
Rating:
3.0

The young lady that assisted me with getting my storage was not friendly at all. She had a condescending attitude. She didn’t even instruct me on how to get to my storage. I drove around for 5 minutes before even finding it. It was inside a gate that she didn’t even explain on how to get in or out. Then once I got my belongings in the storage, I drove back to the gate to exit. The key card she gave me didn’t work. The only reason I was able to get in the gate was because another customer was leaving out of the gate. I had to sit there for about 5 minutes until I finally got someone on the phone to help me. A guy had to come down to open the gate to let me out. Now, my experience with checking in the truck was with a guy and he was amazing. He apologized about the gate and was so friendly to me while checking in the truck. There was also a lady that was friendly as well when I first got there but I didn’t interact with her much but she was very welcoming.

gretta hunter 
Rating:
1.0

The gear shift lever didn’t work and the pads I ordered weren’t in the truck. Also, the truck was backed up to a tree and I wasn’t able to unlock the lock. I arrived at 7:45pm to get the mobile pick up and had to wait until 8:45am for someone to show up and give me the pads. Extremely unprofessional. Ive ordered a lot and have never experienced this lack p

Emanuel Fernandez 
Rating:
5.0

Its always easy to get in and out of this location. They usually have good stock of equipment and supplies and people to help.

BRIAN SHUEY 
Rating:
5.0

Customer did not leave a comment.

David Johnson 
Rating:
5.0

Customer did not leave a comment.

KEVIN MCCLELLAND 
Rating:
2.0

They did work with me in extending contract however I only drove 11 miles and was charged $600.

David chad Gosein 
Rating:
5.0

Customer did not leave a comment.

larry thames 
Rating:
5.0

Friendly staff!

Ashley Wayo 
Rating:
4.0

Customer did not leave a comment.

Sondra Irvin 
Rating:
5.0

Great service, quick service. Your employees are amazing at Los Rios.

Ashley Tyuluman 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Cook 
Rating:
3.0

Rented truck to move storage unit on Saturday night. Loaded truck got ready to move truck to new house and the headlights would not work. Check all the usual suspects and still no headlights. So had to call and U haul extended rental till morning. In the morning though I no longer had help to unload. So the delay really caused a simple move to become a huge headache. When I dropped off truck I told them the issues and they really couldn't have cared less. Not even a sorry our truck had a major safety issue and couldn't be used at night. Do better U-Haul!

Charles Akin 
Rating:
5.0

Customer did not leave a comment.

Stacey Lively 
Rating:
5.0

Customer did not leave a comment.

Keenea Mcghee 
Rating:
4.0

Customer did not leave a comment.

Mara Becker 
Rating:
5.0

Customer did not leave a comment.

David Kasimirs 
Rating:
5.0

Customer did not leave a comment.

DORIS JEAN PERKINS 
Rating:
5.0

Very friendly people

Virginia Robinson 
Rating:
5.0

Customer did not leave a comment.

Edward Jones 
Rating:
5.0

Amazing service

Ashley Lyon 
Rating:
5.0

Customer did not leave a comment.

Charlie Lawrence 
Rating:
5.0

Honestly, I was shocked at how great that truck was. Thanks for the help.

Jason Bee 
Rating:
5.0

Customer did not leave a comment.

Ren Horng Yu 
Rating:
5.0

Everybody was great

joy nelson  |  First Impressions 
Rating:
5.0

I was pleased with how well the pickup and drop off went. Will definitely use them again.

bronson allen 
Rating:
5.0

Customer did not leave a comment.

Kelly Day 
Rating:
4.0

Customer did not leave a comment.

Diana Arroyo 
Rating:
5.0

Customer did not leave a comment.

mahoud rahmeh 
Rating:
5.0

Customer did not leave a comment.

JOSEPH GAUTREAUX 
Rating:
5.0

Nothing, the staff was really nice ,friendly and helpful for my moving experience.

Carl Parrish 
Rating:
5.0

I don’t know his name, but the guy with long blond hair was awesome to work with. He’s a great employee

Brandon Peterson 
Rating:
5.0

Speed up your Internet.

DAIYDRICK MONTRE PRATT 
Rating:
5.0

Perfect as usual

Eric Tamblyn 
Rating:
5.0

Customer did not leave a comment.

Islam Abouelenin 
Rating:
5.0

Customer did not leave a comment.

ALEX SOM  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ona Tannehill 
Rating:
1.0

I selected mobile pickup and when I went to pick up my truck nothing was assigned for my reservation. I had to call truck share 24/7 and get something else and had to settle for a smaller truck. Very disappointed with the interaction.

Xiomara Principe 
Rating:
4.0

Customer did not leave a comment.

Wayne Kirkland 
Rating:
5.0

Very friendly employees. Quick rental and return. Clean equipment.

Jolene LEASK 
Rating:
5.0

Customer did not leave a comment.

LUKE GRAHAM 
Rating:
1.0

I stopped by to get a Dolly Person who was on desk asked me two phone number and I said that’s not normal. I was talking to customer service guy on the desk. A lady passed by and behaved extremely rude and unfriendly saying some unusual things. She might be the manager or owner I do not know. She has extremely bad attitude. This type of people does not deserve thumbs up. There is always a way to talk. She is neither dealing with me nor she approached to me nicely.

Jahidul Islam 
Rating:
5.0

Customer did not leave a comment.

Nina Green 
Rating:
5.0

Customer service professional and quick.

Sanaa Abdelhadi 
Rating:
2.0

Customer did not leave a comment.

Omar Albgahbi 
Rating:
5.0

The beautiful redhead woman that helped me was quite patient and informative. I'd love to have her number

Andrew Thomas 
Rating:
5.0

Customer did not leave a comment.

Patrick Durkin 
Rating:
5.0

Customer did not leave a comment.

Jason Kaar 
Rating:
5.0

Customer did not leave a comment.

MYLINH NGUYEN 
Rating:
5.0

Great fast service.

Barry Lunt 
Rating:
5.0

No tengo inconveniente en recomendar a otro clientes muy buena atencion excelente

Jarel Suarez 
Rating:
1.0

They switch two times the drop locations I’m not happy because I was far away from were l live and I tell them mi location and they know

Enmauel Beltran 
Rating:
5.0

Customer did not leave a comment.

Sharon Campbell 
Rating:
4.0

Customer did not leave a comment.

Alfred Brown 
Rating:
5.0

The staff here is great. Very friendly and all smiles. I've rented from this location a few times and they are always great. They are one of the few that open early when I like to start my day, not 9 or 10 like several locations.

Tim Mathison 
Rating:
3.0

Dirty trucks with trash in cab every time

David Shmuckler 
Rating:
5.0

This was, by far, the best way to move.

CYDNEY Velez 
Rating:
5.0

Customer did not leave a comment.

NORRIS HARP 
Rating:
5.0

Customer did not leave a comment.

Robert Dodd 
Rating:
4.0

Customer did not leave a comment.

Inayath Mohammed 
Rating:
5.0

Customer did not leave a comment.

Alisha Gonzalez  |  Online Move In 
Rating:
5.0

Very friendly people and quick responders. They stayed in touch on any concerns I had. You all provided plenty of blankets. Thank you for great service. We will use you again and recommend you.

Gregory Ramos 
Rating:
5.0

Overall, it was a smooth experience

BRITTANY HENDERSON 
Rating:
2.0

Customer did not leave a comment.

Tuan Truong 
Rating:
5.0

I had requested a trailer with side hinged doors. Received a trailer with a roll up door. Would appreciate having side hinged doors on my next rental.

Marc LaChey 
Rating:
1.0

Cleaning lady has racial Animosity towards Black Americans. Her boss(GM) does nothing about it when you report her bad actions towards you.

George Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela Davis  |  Online Move In 
Rating:
2.0

Uhaul employees was give wrong info (load personal vehicle is 10 dollar and they charge me 22 dollar.) They need to be friendly and carefully.

Tuan Truong 
Rating:
5.0

Service staffs were friendly and helpful.

khanhan Ly 
Rating:
5.0

Customer did not leave a comment.

John Briscoe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Al Absi Ahmed 
Rating:
1.0

You nickel and dime your customers and this will be my last time renting or buying anything from Uhaul ever.

Alhagi Joof 
Rating:
4.0

Customer did not leave a comment.

Demosha Speller 
Rating:
5.0

Easy pickup and drop off. Friendly customer service.

Leo Lopez 
Rating:
5.0

There was an issue at my original pickup location but the guy that helped and his manager got me squared away in no time with no issues. Great energy at this location.

Frankie Fransua  |  First Impressions 
Rating:
1.0

1.) Cleaning lady needs an attitude adjustment. She made me wait approx. 2 minutes to get in the main office area to conduct business as a paying customer. 2.) After completing transaction, the cleaning lady who is always angry towards Black Americans, made me wait almost 4 minutes to exit the main office area while I stood behind her taking her (attitude filled sweet time), cleaning the door, almost 4-minute wait. 3.) While keeping my cool about the previous TWO situations and other prior situations since 2015 as a customer, caused by this cleaning person, I continued loading my truck at the dock. 4.) This same cleaning lady who (Speakes no English), decides to shake her cleaning broom-mop on the dock right behind where I was organizing items in the back of the truck thrusting dust in on me. Mind you, she didn’t shake it out off to the side or off the dock – this was on the dock right behind my truck, I let her slide the time as well. This same cleaning person comes back for a second time - shakes out more Dirt and Debrie onto the dock getting it all over me and my items in the back of the truck. I then lost it yelling at her to stop, another customer who was Black, tried to stop her politely, THIS ILLEGAL ALIEN CLEANING LADY POKES HER TONGUE OUT AT THE OTHER PERSON AND MYSELF. I then go to the office and report this to the GM (Anita Perry) in front of customers and her entire staff, Anita makes light of the situation, and nothing happens to this rude ass person for her aggression. Good help is hard to find as she and I discussed. UNBELIEVABLE IN MY COUNTRY!!! The GM then blocks me from completing a REVIEW by leaving out pertinent required data which stops the submission of a review from being submitted

George Smith 
Rating:
5.0

Customer did not leave a comment.

chathura jayawardana 
Rating:
5.0

This was my first time renting a storage unit and this facility made the entire process more than easy. From getting the the correct size unit to closing my account the staff was knowledgeable and efficient. As well as incredibly friendly. I would highly suggest renting anything from this facility!

Jennifer Morello  |  Overall Experience 
Rating:
5.0

Excelent!

Pablo Alvarez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Taibin Razzaque  |  Overall Experience 
Rating:
5.0

The storage unit was perfect. It was easy to access and the facility is well lit and clean. The bathrooms are kept in excellent condition also. The staff were helpful and attentive if I needed anything. We have used U-Haul @ LosRios for many years to rent trucks for our local & long distance moves and they always are great to work with.

Terry Rayner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Betty MILLER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jameshia Hunt  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Maridale Morgan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa Hess  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

nikki Lindall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Cummings  |  Overall Experience 
Rating:
3.0

I wad happy with the service provided by the local staff bit the pricing prevents me from recommending I Haul in the future to friends and family. Thank you, W.Nowacki 267-300-4117

WALLACE NOWAKI  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

lisha hunt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Golden  |  Overall Experience 
Rating:
1.0

1. Units infested with rats 2. Manager Anita is the worst manager I have seen. Instead of caring & apologizing. She came to the unit and was yelling in a terrible & vulgar way. Then her boyfriend showed up and blocked my suv with his big truck! 3. We never ever had any such miserable experience in our whole entire life! 4. Definitely will not recommend to anyone at all. As we checked out of ALL units we had there, Assistant Manager Ron was so apolgitic, respectful and extended excellent customer service.

NORA MUHTADI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sultina Shafeek Baker  |  Overall Experience 
Rating:
5.0

Thank You.

CINDY JONES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marc LaChey  |  First Impressions 
Rating:
5.0

Thank you for the great service

sylvia griffin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Becky Brown  |  Overall Experience 
Rating:
1.0

When I moved in June 2022, staff was not very friendly. Staff was aware that I'd driven ten hours to arrive at this location. The first card that I was provided was for an indoor heated and cooled unit. However, card did not work to open the doors. Staff was slow assisting with this issues in 106 degree heat, JUNE IN PLANO TEXAS. I was told hours later that the unit that was available was an outdoor unmonitored unit. Ok, fine. Drive to this unit and there's a dead rodent at the door. This staff member saw this before we did, apologized and assigned a new unit infestation free. Upon moving out, It was difficult. I went to the desk to notify staff that I was moving out only to be told to take a picture of the empty cleaned out unit and come back to the desk to display the picture that the unit was cleaned out. I am happy to "move out" of this storage unit. Staff was not pleasant, not friendly and a manager never apologized for the issues experienced during these encounters.

ALISHA THIGPEN  |  Overall Experience 
Rating:
1.0

Rob, the manager was informative. However, the staff needs more training on customer service. The gentleman that helped me through the whole process was kind, professional and courteous. The other staff was rude, unprofessional and laughing at a painful situation.

Diana Reaser  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Betty MILLER  |  First Impressions 
Rating:
1.0

Gate was always broke. Staff had no idea what was going on. They always had to call management whenever I had questions. Paid for electric that hardly worked.

Cindy Beidelman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mario svondrk  |  Overall Experience 
Rating:
5.0

U haul employees were exceptional. They were courteous attentive and efficient. Los Rios location in Plano, Tx is the BEST! A BIG THANKS to all the ladies and gentlemen for the great service on location and on-line.

Marie Garcia  |  Online Move In 
Rating:
4.0

When the key broke in my lock I was offered no assistance. I was told I could hire a locksmith or if I cut the lock pay a 100 fee. The lock was a U-Haul lock. You should have a master key on site.

David Benedict  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RAMESH GURANA  |  First Impressions 
Rating:
5.0

Very clean and secure facility!

aditya sharma   |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Herman Roquemore  |  Overall Experience 
Rating:
5.0

Good job

Michael Niter  |  First Impressions 
Rating:
5.0

I would highly recommend U-Haul and their services to all. The staff in E Plano have been friendly, have answered all my questions, and have demonstrated professionalism. The facility is very clean and organized and I know my personal belongings will be safe.

joette marchisella  |  First Impressions 
Rating:
5.0

Anita and her team have been great under the very special circumstances that occurred with my overall Uhaul experience.

RYAN KLUGE  |  Overall Experience 
Rating:
1.0

I moved out on 8/7/23 nobody input it into the computer I moved then again I several days later stating I moved my washer and dryer out of the storage unit and they didnt input it into the computer now they are billing me.

CORINNA TURNER  |  Overall Experience 
Rating:
2.0

Summary of experience across seven years: 1) The rate increases were ridiculous. You'd think that U-haul would have some sort of "customer loyalty" rate (instead of rate increases), but no, my rates went up twice - without notice. 2) My locks were challenged TWICE, without notice. In the first case, I was out of town living in Seattle, and couldn't do anything immediate about my lock, though I was pressed to. In the second case, I arrived at the facility and found a lock had been added. When I went into the office, I was told by the inept personnel "We've been trying to get ahold of you...." BULL. Nobody told me anything and then I am patronized by them reading off some ridiculous script, taking no accountability. I would not recommend this location to anyone; the crew is irresponsible. Anita was NEVER any help, never offering any communication or resolve on these issues, even though I'd contacted her. Given that U-haul is meticulous about most everything (good grief, I got two phone calls about 12 pads that I was using, with customer service checking in on me), the Los Rios location is NOT representative of U-haul ethic. For the money I spent, you'd think that the service would be equal. I was more than happy to end this relationship and finally walk away.

CHRISTOPHER MUNSON  |  Overall Experience 
Rating:
5.0

Anita Perry by far is an incredible General Manager providing superior customer service. I'd rather not go into the lengthy Uhaul debacle, but I can tell you that Anita, Ron and Hailey along with Anita's assistant manager(can't remember her name) truly stop everything to ensure I was taken care of. Ron affirmed Anita is by far the best GM he has ever worked for, and I totally believe him. There are still a few upcoming events to tackle and am going those go smooth with Anita and her team. For now, I am grateful that Anita and her team and I have crossed paths.

RYAN KLUGE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Igor Nisavic  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Donald Harrell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Sturdevant  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jin Roh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Loretta Turner   |  Online Move In 
Rating:
4.0

I did not move out!!! My unit was auctioned! Since Covid my financial situation has been down the toilet and I could not keep up! So you auctioned my belongings!

Elizabeth Scott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terri Wiggins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Archna Patel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lyn Hatfield  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jasmine King  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeina CreelHasty  |  Overall Experience 
Rating:
4.0

Everything was great except we didn’t have the free lock that was supposed to be in the unit when we moved in.

nikki Lindall  |  Online Move In 
Rating:
1.0

On the day of my rent being due they locked my storage like I was going to move out without paying or something. I did not like being treated that way at all. That has never happened to me before in all my years of using storage facilities. When I rent the trucks they seem to be not properly maintained by the fact that I live exactly 1 mile from the facility but when I brought the truck back they told me I used more miles than 2 and that's absurd. It costs too much money storing my things there with the poor service being given and I will not use this location or maybe any location again. I grew up with my family using uhaul and to be an adult now and this is the trouble I have is sad. Then when I closed my storage they kept calling me acting like I didn't tell anyone I closed my storage and it looks like I got charged but I'm not paying anything. This company needs to clean out the trash and improve customer service. One of the mangers was up there in booty shorts. Very inappropriate for the work place. I'm done with this place.

Terry Banks  |  Overall Experience 
Rating:
2.0

Associates were helpful manager was rude

Sherafzal Khan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monica Dougherty  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Tiaira Winners  |  Overall Experience 
Rating:
5.0

Staff was very accomodating and friendly. We have been cusotmers of this UHaul location since 2019. We are very pleased with their services.

Vivian Rini  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MEREDITH MORGAN  |  Overall Experience 
Rating:
2.0

Due to the above issue, we reserved a 26 ft truck and an rv storage unit at Plano. Upon reservation, the traffic Scheduler informed me the 1st month of the rv storage unit will be free. The day of check in, I had to pay and when I spoke to Anita, she informed she will need to pull the transcript of the conversation in order to prove that I'm not lying. Very distasteful. Also our rv unit was occupied, so uhaul Plano had to direct us to a different unit #.

RYAN KLUGE  |  Online Move In 
Rating:
5.0

Mary Shriver at the Foley ALABAMA location did a fantastic job! She took care of all my needs and made sure I was. Very SATISFIED CUSTOMER. Mary is an asset to your company and a promotion is definitely in her future. Please pass on my thanks to her and the whole Foley, AL team for a job "well done"!! Wally Nowacki w.nowacki@yahoo.com

WALLACE NOWAKI  |  First Impressions 
Rating:
1.0

I didn’t move in because the advertised promotion was a lie and the manager and staff did not try to help me.

Tiaira Winners  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

BARRY MADISON  |  Overall Experience 
Rating:
5.0

Anita’s performance was exemplary for the entire 5 Year Period. Thanks to all at Uhaul.

Ida Mack  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike Richardson  |  Overall Experience 
Rating:
1.0

I was reassigned twice , the building was locked as I was still moving in , most of the staff members were nice and helpful except one . This reassignment delayed my moving about 3 hours . I would like to talk.to customer service representative regarding yesterday's situation

Evan Smits  |  Online Move In 
Rating:
5.0

I would recommend this Uhaul storage facility to anyone. The manager is courteous and helpful.

David Allen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terrell Washington  |  Overall Experience 
Rating:
5.0

No issues no problems. Staff was very helpful.

wendy Perry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shasta Gaither  |  Overall Experience 
Rating:
5.0

We moved our things into this storage facility until October 1, 2021. We were scared when we pulled the door down and walked away from 75% of our household treasures. We had heard judged some ugly stories about experiences of family, fr. iends and acquaintances, but we had no other choice. This was to be short term, three to six months and it was a distance from athe apartment we had rented, My wife is on Essex with cleanliness and organization and she was pleased of how clean th facility was maintained. Due to extenuating circumstances we used the facility for nineteen months. In all that time we never experienced any problems with the facility or employees. It was always spotless, never was our unit tampered with, our automatic withdrawals were never a problem. We moved into our new home three days ago and the boxes we had stored were clean, no dust at all and everything we moved into the unit came out of the unit. We hope to be in our new home forever and we won’t need to put our things in storage, but if we did we would use U-haul storage with o hesitateion and we would recommend this facility.

Don Leavell  |  Overall Experience 
Rating:
5.0

They where very nice young gentlemans

tabitha randle  |  First Impressions 
Rating:
5.0

The staff always went over and beyond with their customer service.

Timothy Green  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Doug Moore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kisha Majors  |  Overall Experience 
Rating:
3.0

There are rats so I had to throw away a ton of my stuff and you charged me for a full month when I only used it three days

Jasmine Peebles  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Michael Bravo  |  Overall Experience 
Rating:
5.0

I shopped around a few other storage places in the area and Uhaul was the lowest rate. I was very pleased with the service and especially the monthly rate.

ERIC GONZALEZ  |  First Impressions 
Rating:
3.0

I was talking to someone on the phone a day prior to reservation and I had asked about the renting of a storage unit with a uhaul truck and if I'll be able to get the free first month storage discount with the truck rental. They told me yes. When I went in person I was told I could not get the first month free because I was a prior renter. This caused me to get upset because I was not made aware of this prior to going in person. I rented a truck and a storage, why is there not a discount for bundling. Can I please get some assistance with this.

JOHN VARGAS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDWARD LOERA  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Sean Gerlack  |  Overall Experience 
Rating:
1.0

Was charged 2 weeks after I closed out the rental. Took over an hour to get this corrected. The staff act like they are new and don’t know what they are doing.

MARILYNN DAVIS  |  Overall Experience 
Rating:
5.0

The only thing is that it should be prorated so if you paid on time or early you can get a refund. Just my opinion

Evangeline Guzman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heiress Catchings  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mikio Hashimoto  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Carlson  |  First Impressions 
Rating:
3.0

The open storage area isn’t paved and is often muddy for a long time after rains. In the summer it’s very dusty and power is only available a few hours a day. While your facility is more convenient for me, I moved my RV to a storage lot that is fully paved and provides 24 hour power even though it cost more.

Bennett Ratliff  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary Lane  |  Overall Experience 
Rating:
5.0

Fit all my needs

LINDA LABARBA  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Diane Faulkner  |  Overall Experience 
Rating:
1.0

The managers at this place are awful! They make it harder for the customer! 0 stars for customer service! The worst I’ve seen! And this is coming from someone who used to work at a uhaul! SMH! I wouldn’t recommend this place to anyone.

Carrie Byers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN KOLB  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kasha Wright  |  Online Move In 
Rating:
3.0

I had issues moving into the unit and the manager still hasn’t returned my call

LISA WARD  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Lyle Patterson  |  Overall Experience 
Rating:
3.0

MY UNIT WAS RAT INFESTED WHICH I DID NOT KNOW ABOUT UNTIL I MOVED MY THINGS OUT AND SOME OF MY FURNITURE HAD BEEN EATEN THROUGH AND RAT FESIS WAS DISCOVERED.

Harry Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kelby mccottry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAQUISTE OWENS  |  Overall Experience 
Rating:
4.0

It's difficult to be clean when RV's are parked on dirt/clay/rocks so when it rains it is dirty mud. When dry, the wind blows dust. I am sorry U-Haul does not have a paved facility like this in Denton, Texas. Mrs. Anita Perry is extrodinary !

donald wright  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ruben Garza  |  Overall Experience 
Rating:
5.0

The only problem we had was we reserved an appliance Dolly and when we are they didn’t have one

Mary Larkin  |  Overall Experience 
Rating:
5.0

I love this place . Anita is just a lovely human. This is my favorite and only U Haul.

Nwanneamaka Izediuno  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANTHONY JENKINS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Constantine Xeros  |  Overall Experience 
Rating:
2.0

The storage unit was too expensive and I lost all of my possessions when they auctioned it off.

Sharon Fulcher  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Jazzey Richardson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

susette Peterson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Renee Gillispie  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DARIN BAKER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lauren Walters  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JON FREDERICK  |  Overall Experience 
Rating:
5.0

I love Anita!

Shasta Gaither  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Monique spencer  |  Overall Experience 
Rating:
1.0

Manager and team were rude and charged for an extra day when our contract shows the vehicle was not until 2pm. We tried returning the vehicle on the 24th but it was closed early and we were assured it wouldnt close until 7 pm. I tried explaining to manager and she did not believe us.

Lizda Reachi-Lopez  |  First Impressions 
Rating:
5.0

Great service from July 2022 to December 2022! I will use UHaul service again!

Paul Archie  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Thomas Bledsoe  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lyle Patterson  |  Online Move In 
Rating:
5.0

Muy buena atencion...muy amables...💖

SIXTO QUISPE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Patrick Nuccio  |  Overall Experience 
Rating:
1.0

Becca is very rude and unprofessional. I will be taking my business elsewhere.

Eleu Vazquez  |  Online Move In 
Rating:
1.0

Becca hung up on me during a call because I was confused and was trying to understand what she was telling me. I am a person with a disability. I called back and said I didn’t appreciate her hanging up on me and she said she didn’t appreciate me “arguing” with her and started trying to lecture me. I told her I was not arguing. Her behavior was very rude and unprofessional which led me to decide to cancel my rental and take my business elsewhere. I was also planning to rent a moving truck and trailer from this location but after this experience decided to take my business elsewhere. Very disappointed with my experience.

Eleu Vazquez  |  Overall Experience 
Rating:
5.0

Friendly and helpful staffs and clean location

Kehinde Sogade  |  First Impressions 
Rating:
5.0

The team was professional, and were available for all questions. Facility was clean and well organized.

Santa Inc. Doug Moss  |  Overall Experience 
Rating:
3.0

The website directed me to go directly to the unit using an access code and a lock would be inside the unit for my use. None of this was true. Still has to check in with the office staff who were very helpful, efficient and friendly.

Thomas Grugle  |  Online Move In 
Rating:
1.0

There were issues with how much I was charged. There were issues with the pick up location not being able to assign the drop off location I needed. I was charged thousands more than was disclosed to me and uhaul didn’t own up to their mistakes and their employees telling me different things. Also, uhaul has some pretty unscrupulous movers that work with them through moving help. We’re we’re mistreated and had stuff stolen. So yes the storage facility I used was clean and well lit but the customer service and overall experience was awful. I not only do not recommend uhaul but I share the experience I had with others sot why are aware they could potentially be overcharged by thousands and uhaul will lie and not take responsibility.

Erica Levine  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristy Boog-Scott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cecily Weaver  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary Larkin  |  First Impressions 
Rating:
1.0

A woman by the name R Jarrod was not friendly to say the least. Her tone of speaking was rude. Her explanation of rules were very demanding. The whole process was bad. At the end she just handed me the papers and the card and left me to find my way to the storage space and try the card. When I went to the machine the card did not work with the machine and after finding my storage and rolling up the gate, I found the inside of the storage dirty and a rolling metal gate inside. I had to come back and when I came back there was no one to speak to I waited around, went outside to the repair shop to see if anyone was there. After about 10 to 15 minutes a person with blue sweatshirt no name badge came in. I told him about the storage being dirty and he texted on his phone and told me that it will be clean. When I went back there were three people by the storage and no one said anything like they were sorry or anything. This is not good.

Sherafzal Khan  |  First Impressions 
Rating:
5.0

the staff there is always friendly and helpful. efficient too. you're in and out fast. I've always got to this uhaul because it was closest. next time I'll be going back because they're the best.

jay calhoun  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cynthia capes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sultina Shafeek Baker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Cummings  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ashley Richard  |  Overall Experience 
Rating:
5.0

Nice

gilbert rodriguez   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trina Babers  |  First Impressions 
Rating:
5.0

Had a problem with one of the storage handle and it was taken care of immediately

Shanda Malone  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRINA BABERS  |  Overall Experience 
Rating:
5.0

Really nice people to work with.

Shiela Lobo  |  Overall Experience 
Rating:
3.0

rates going up a couple of times was hard. we traveled from of town and forgot our key so we had to pay a locksmith. i realize both of these issues are UHAUL policies but those were my only obstacles regarding the storage unit. this facility is nice and have been accommodating. we recommend them

paula barksdale  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JACOB RILEY COX  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Jeina CreelHasty  |  First Impressions 
Rating:
2.0

I was quoted and reserved my car storage at $179 and I called twice to confirm however when I arrived I was told the storage I reserved was not available and the only option available was a more expensive car storage. When I tried to question the discrepancy the Staff seemed disinterested and dismissive.

Daishea Hoddison  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony Clark  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

britney lawrence  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

sheila lee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alberto Colirri  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MARK NEHLS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shawna Bake  |  Overall Experience 
Rating:
1.0

Manager was very very rude and I tried to explain to her I need bigger unit she started shouting at me and I asked to return the lock since I didn’t use it because she will not let me move to a bigger unit any way she was very bad and I will not use U Haul ever again

BILL DIB  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

LARRY VAUGHN  |  Overall Experience 
Rating:
3.0

The door to my storage building did not close after hours. I do not feel safe keeping my belongings there.

Kimberly Wren  |  First Impressions 
Rating:
4.0

good service!

MINOR PIERCE  |  Overall Experience 
Rating:
1.0

I had the worse experience at this location with the afternoon crew. Everyone else who helped me the morning of my move was great the afternoon/ evening crew was horrible and I am needing someone to reach out to me about my experience

nadia aquoko  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Evangeline Guzman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine Joy Pamintuan  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kristin Brandon  |  Online Move In 
Rating:
5.0

Rates are high!

LANDI DYESS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johnnie Parramore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LINDA HILL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Britton  |  First Impressions 
Rating:
5.0

Anita and her team are so helpful. This facility is efficient and easy to get in and out of.

Lisa Bednarz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Johnston  |  First Impressions 
Rating:
5.0

I actually already referred someone to this location so that's a definite yes.

Flora Langel DeKock  |  Overall Experience 
Rating:
5.0

Thank you

charles cooke  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rhonda Janasek  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Micheal linderman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AUSTIN USHER  |  First Impressions 
Rating:
3.0

The guy at the front desk was very off - did not explain anything never checked us in , never moved us in. Didn’t show us a map , could barely open his mouth and tell us anything about my storage. The whole thing was chaotic.

nadia aquoko  |  First Impressions 
Rating:
5.0

Anita and her team are AMAZING! The facility is always clean, and her team is friendly and helpful. Give that lady a raise!!!

Lisa Bednarz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROSA GUZMAN HERNANDEZ  |  Overall Experience 
Rating:
4.0

Staff was patient and accommodating.

BENJAMIN PERALES  |  First Impressions 
Rating:
5.0

Great facility.

LINDY PILGRIM  |  Overall Experience 
Rating:
5.0

The staff were very professional and helpful. We had some issues and they handle it gracefully.

Timothy Green  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Edwards  |  First Impressions 
Rating:
5.0

Whole team on duty 7/24 was very helpful.

LANCE VANHOOSER  |  First Impressions 
Rating:
2.0

The air conditioning was not on where my unit was 2468. It was on near the elevator but hotter near my unit. The truck I used on 7/23 was disgusting. Not cleaned at all. Thank God I only needed it to travel a couple miles. I would not rent from this location ever again. And I would not recommend it either

Annjannelle Towns  |  Overall Experience 
Rating:
4.0

N/A

Ashley Richard  |  First Impressions 
Rating:
5.0

Such excellent customer service by Rebecca! She communicated well and made sure I knew everything about my storage unit. Once I entered the storage facility, to access my unit, I was impressed again! This store lives up to their expression of clean, dry, and secure. Thank you!

Nicolett Ortega  |  First Impressions 
Rating:
5.0

We love the deal, when you rent a U-Haul, you get a storage free for 30 days. Thank you U-Haul! we will forever be your friend. …..

Trina Babers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glen Glaser  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Paul Archie  |  First Impressions 
Rating:
5.0

I have never used storage before and I was surprised at how well thought out everything was. The worker showed me where my actual unit was demonstrated how do use my security card to get in the best place to park to unload etc. The unit for extremely clean and check in and out was simple and quick. A1 experience.

erk rebecca  |  Overall Experience 
Rating:
5.0

I reserved a small unit online after driving down a 26ft one-way from Colorado. I cannot say enough about how awesome the staff was here!! Incredibly helpful staff, seamless quick easy process, and I even misjudged how much furniture I had and ended up needing a larger unit. Without a blink of an eye, the staff transitioned us to a larger unit. They were able to make everything happen and it was such a stress free process during such a stressful time. 10/10 recommend!!!

Katie Hewett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jasmine Peebles  |  Online Move In 
Rating:
1.0

Took about an hour to book the unit. Once they gave me the card to swipe to gain entry into climate controlled storage, the cards access was denied. Was later told to drive back to the office area to establish a 6 digit code. Done. Drove back to the climate controlled unit, swiped the card at both electronic devices- ACCESS DENIED. Rep comes down and opens the door with her card. Unload Uhaul truck and venture to find my climate controlled unit. My unit was in fact NOT climate controlled nor in that building but behind the building. Load the Uhaul back up and drive to the correct t outdoor uncontrollable climate storage room to find a dead rodent at the entry door. Sit there, in PLANO HEAT, for another 20 minutes until I'm assigned another unit. I was not offered any apologies from management. I hope to store my things here TEMPORARILY. I would not recommend this establishment at all.

ALISHA THIGPEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GREGORY FISHER  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jorge Garcia  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mohammad Elheet  |  Overall Experience 
Rating:
1.0

Experience wasn’t great. I didn’t realize it wasn’t a gated facility. I decided to do a move out three days after paying for my unit because I needed something gated. They informed me I couldn’t be reimbursed and was then accused multiple times of having put a lock on the unit. Literally had to argue with the person I spoke with about it. I was 100% sure I had not put a lock in the unit. They figured out that they had actually rented me someone else’s unit. Still no refund of any sort. No apologies. Just a move out receipt. Not a great experience. Won’t use this location again.

HALEY ARMITAGE  |  Overall Experience 
Rating:
1.0

You had my credit card on file from my truck rental but didn't charge it for the storage unit until I called you. Got hit with a late fee. You changed my padlock with a code lock without notifying me, resulting in a missed shipping appointment that I had to pay to reschedule. Your employees haven't been very helpful in dealing with most anything.

Felix Leyendecker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BILL DUFUR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BILL DUFUR  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

LEVERIA ROBINSON  |  Overall Experience 
Rating:
2.0

I secured storage at this facility based on the fact it had electricity and water as well as a dump station and access to LP. The water was broken, and the electric is toggled. Back gate was open 75% of the time I was there. Definitely not worth the price they are charging!

Don schilling  |  Overall Experience 
Rating:
5.0

Great staff great storage!!!

Heather Hawley  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Karen Taylor   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE PICKLESIMER  |  First Impressions 
Rating:
5.0

Everything worked perfect. Anita, the manager, with her staff are doing a great job, making soft and easy the stressing moments of a moving. Thank you. I strongly recommend their place. Thanks!

Patricia Santa Maria  |  Overall Experience 
Rating:
5.0

The manager and staff 5 stars Awesome experience

TIMMY BROWN  |  Overall Experience 
Rating:
5.0

My experience with the staff at the U-Haul facility was excellent. We had issues with the mover helpers hired to help unload the truck; however this is outside the scope of the excellent staff and experience at this U-Haul location .

MAURICE FRENCH  |  First Impressions 
Rating:
3.0

I am overall neutral on my experience with this storage unit. I rented online and the process was smooth. The online process said there would be a lock already in the unit which was important to me because I was moving in at 5am and the office wasn’t open for me to buy a lock. The lock was not inside the unit so I had to leave my unit and all possessions unlocked. I did however have an issue with the gentleman who was hanging out in the halls of the facility at 5am. I felt unsafe. Unfortunately for me I had a flight to catch and had no choice but to move my stuff in so I could catch my flight and return to work. From the airport I called the facility and was told they are aware of the gentleman I mentioned and although "he is weird he is harmless”. That is their words, not mine. If I had more time I probably would not have stayed with this facility.

Jenny Moreland  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Anitra Mccowin  |  First Impressions 
Rating:
5.0

Good location, customer service very knowledgeable, professional. Helpful and know how to make customer satisfy. Keep up the good work.

Corazon Luna  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KERI GRIMMETT  |  Overall Experience 
Rating:
4.0

The service received was great. We needed quick storage with accessible size. The tight hallways and having to use the elevator made it difficult to move all our items in, thus we had to seek storage elsewhere. Accessibility was reviewed and discussed before renting this space, and up sizing was an option with prorated credit for unused time to add a unit. I did not ask about early termination and the possible prorated refund. Having used the unit for less than two weeks I would have thought a prorated credit would have been given. Plus a possible penalty fee. The 10x15 unit cost $216.13, which included a $15 word lock. Rough estimate I still had a value of $106 of unused rent. If not all of the $106, at least a good portion of it should have been refunded. The unit was left clean and usable as the first day I moved in. I would have appreciated being told upfront that there was no refund for early termination having expressed my concerns of accessibility upfront. Bruce A

Bruce Andrews  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Hoang Tran  |  Overall Experience 
Rating:
5.0

The moment I walked in I was politely greeted, and given assistance by Rebecca with my storage rental. My options were explained and a tour of the unit was given to be sure that it would work for my needs. I purchased a WORD lock so not to have to keep up with another key, and a 24hr access to meet my schedule needs. I locked out my unit and left. We started our move in at 8:30 pm which is after hours and for whatever reason I couldn't get my lock to open. I called the after hours phone number and Anita and crew were there to assist in less than 30 minutes. I was highly thankful and impressed with this quality of service. I will recommend this facility to anyone I come in contact with in need of storage space.

Bruce Andrews  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David Sward  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

NATHAN BATTLE  |  First Impressions 
Rating:
3.0

It was frustrating that y’all raised the rate of my unit. Luckily I only had to pay that for a few month. Also when I started my lease the checking into the unit process was not explained very well by that staff My most recent move out process went well and that staff seemed to be better this time around Luckily this unit was close to my home so it served its need.

caroline drumm  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latasha Adams  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Don schilling  |  First Impressions 
Rating:
3.0

Tried twice to get gate opener fixed but it never worked.

Dennis Aldridge  |  Overall Experience 
Rating:
5.0

Great place👍

TERRY WALTER KOENN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

britney lawrence  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittany Hickman  |  Online Move In 
Rating:
5.0

Easy and fast process. Well maintained building. Nice and helpful staff.

diane bennett  |  First Impressions 
Rating:
3.0

Great location. Good price. Opening the gate using a FOB is a great feature. Extremely limited access to electricity (two hours per day) is a significant problem for maintaining RV batteries using trickle chargers. The gravel drive and heavy commercial traffic keeps my RV covered in thick white powder. First class RV dump site, but why no water hose to clean up? Annoying to say the least. The recent effort to clean up stored junk is an appreciated improvement- but it's still pretty junky.

Rick Roberts  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy Bennett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ricardo Mancera  |  Overall Experience 
Rating:
5.0

Nice people

James Sabatini  |  First Impressions 
Rating:
5.0

Great service and very professional

HOSSAIN SABRI  |  First Impressions 
Rating:
4.0

The only problem was the electric. When it got cold last year we had to bring our motor home to our house so we could keep it plugged in and warm. You need to allow more time for electric use. Our battery died a couple times because we could not plug it in long enough to keep the charge.

judy Wenger  |  Overall Experience 
Rating:
1.0

Solicité rentar Truck más storage 10x10 y la persona que me asistió me rentó el storage equivocado el más pequeño. También para completar el Truck se quedó sin batería 10:30pm y enviaron ayuda dentro de 60-75 minutos la demora (resolví yo) por que la ayuda no llegó a tiempo larga espera. Basado a esta experiencia califico el servicio soy honesta. Antes no había tenido este tipo de experiencia, deben estar al pendiente de lo que busca su cliente, revisar la transacción antes de finalizar el proceso y de esta forma evitar errores con los clientes. Deberían mejorar el servicio en la calle, ya que a la hora de rentar truck añadimos un seguro $$ para servicio en la calle etc… un servicio que brilló por su ausencia. Esta información se la hice saber al personal en la oficina, espero esto ayude a mejorar la calidad de servicio.

LINETTE RODRIGUEZ NAVARRO  |  First Impressions 
Rating:
3.0

I notified staff of abandoned furniture in my stall 2 days before move in and it was still there at move in.

Bob Tabor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Max Enloe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rick McClung  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shenaria Wisner  |  Online Move In 
Rating:
5.0

The two associates who helped us were super friendly and knowledgeable.. Super easy transaction. Apologies I do not remember their names.

BARBARA TOVAR  |  First Impressions 
Rating:
5.0

Excellent place to have a storage shed. Everyone was extremely helpful and very nice.

Zachary Charlton  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ji Shen  |  Overall Experience 
Rating:
5.0

Some of the external lights need to be changed or possibly they were just off when I was loading my unit

WILLIAM TRUSCOTT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dora Salas  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LATEASHA AMOS  |  Overall Experience 
Rating:
4.0

Although it says climate control, I feel that the part of the building where my storage is is consistently hotter than the rest of the building.

Ashley Kluth  |  First Impressions 
Rating:
2.0

I reserved a 10 x 20 online weeks in advance. I showed up to the facility the day before move in to check in and complete any paperwork. Only to find out that this location did not have 10 x 20 and we would be receiving two 10 x 10 next to each other. When we show up to move in the next day they give us (4) 5 x 10 . This ended up being such an inconvenience as the units were so tight it made it very difficult to stack our items. We ended up having to buy another unit due to this. If I would have been informed prior to what we were actually getting the day before when we checked in I would have choose a closer unit to the house. I choose this location as it had what it advertised we needed. Very unhappy with this location about happened and I feel the staff basically lied to us about what we were getting and knew we would be getting the 5 x 10 the day we were moving in.

saxja bush  |  First Impressions 
Rating:
5.0

Anita was great to deal . She was very nice and organized.We request she should be promoted to CMO.She know the Uhaul business very well .Thanks Anita #3128.

GURINDER CHEEMA  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Standley Johnson  |  Overall Experience 
Rating:
3.0

The only issue I had with this location was the person whom number is posted around the property never answered the phone and I was having issues with the doors. Hopefully the doors will get fixed or I am giving an access code. I was told those were no longer being used as of last month.

LISA WARD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dennis Aldridge  |  First Impressions 
Rating:
2.0

We set up our rental for auto pay each month. The first month we got a late notice on the day it was due along with a late charge. Simultaneously, they also reached out to the emergency contact person we were required to provide upon leasing the unit. When we called and asked what happened to the auto pay we set up, the agent checked on it. We got a half-hearted “oops…I guess the paperwork was never put into the system.” All that…including bothering our contact…because of THEIR mistake. Each time we have needed to get questions answered, it’s like seeing a deer in the headlights…confusion and lack of knowledge. After all of that, when we couldn’t get a reputable moving company to help before the end of one month of rental but got everything out the first day of a new rental month, U-Haul wouldn’t give us any kind of a pro-rated rental. They demanded a full month’s rent for a few hours. We were out by noon. While moving out, we could hear another hugely dissatisfied customer arguing about how he had carried out his end of the agreement but U-Haul hadn’t kept up their end. 🤷🏼‍♀️ We won’t be using the U-Haul at 1100 Los Rios in Plano TX ever again.

Nancy Hellewell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trina Babers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVE GROSH  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Anthony Ward  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marc LaChey  |  Overall Experience 
Rating:
3.0

Staff always was in a bad mood

HIBA SALEEM  |  Overall Experience 
Rating:
1.0

I made a reservation for a unit online only to find out when I arrived that online reservations don't mean anything. Instead of being helpful, the employees that we spoke with told us, "There's nothing we can do. You need to take it up with whoever made the website." I asked if they had any units available, something that they should have offered me, and they told me that I could probably make due with one unit that was slightly smaller. I went to the unit and realized that there was no way that my things would fit. I went back to the office and they gave me two small units that were about the size of the unit that I originally wanted. When I drove back over to check them out, one of them was locked. I drove back to the office and was told that they needed to contact the person who was currently occupying the unit. I told them to call me when they figured it out. I waited for 3 hours and called them as they were closing within the hour. They told me to come back and they would give me two other units. If you are considering this location, I advise you to store your items elsewhere to save yourself the headache.

Taira Bice  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Meredic Garza  |  Overall Experience 
Rating:
5.0

Staff are super helpful and friendly! Very clean storage facility. Glad I picked them!

Cynthia Ausmus  |  First Impressions 
Rating:
3.0

With all the storage around those area you have a lot of choice to go to the different place but the stuff that makes a difference and they are not knowledgeable what they doing and not professional at all I’m going to give you example they try to check me in for getting a U-Haul truck and people come and ask them to clock in all day talking on the personal phone or dare just really rude and they have to go back and forth to ask a question and that’s not right and A professional at all

haleh karimian  |  Overall Experience 
Rating:
4.0

Staff is rude and unprofessional but the online process made the move-In easier

Lamika Bryant  |  Online Move In 
Rating:
5.0

This location is well managed with helpful staff (in my opinion). I always feel safe and that my belongings are safe. There are “working” alarms, and cameras are everywhere. They make pest control a priority. The building is always clean and well maintained, and carts were always available when needed, at no charge. The ONLY a negative is that sometimes the loading/unloading area is not unavailable. The cars parked there are unattended (sometimes with sunshades are up in the windshield), so clearly NOT loading/unloading). It just needs to be monitored and enforced a little better so patrons have better access and KNOW to park in spaces on the lot if they are going to be inside the facility for an extended time.

TERESA Y BROWN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dennis Archer  |  First Impressions 
Rating:
4.0

Had my stuff in storage for only a month. Had no problems.

Sabrina Turner  |  Overall Experience 
Rating:
2.0

Though the staff was friendly, the overall experience was less than stellar. Almost every time I went, one of the gates was stuck open (lack of security). I kept getting calls from management telling me I had crates delivered to me(?????). My AUTOMATIC BILLING somehow got messed up and because my account was a few day late MY BROTHER IN NH received a notice of delinquent account in my name! My space kept having other people park in it and was changed three times in one day. Too many headaches for just a parking space.

william katz  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Daniel Echols  |  Overall Experience 
Rating:
1.0

To be honest I had an awful experience with the manager at this location on 8/6/21 as she tried to CHARGE me for a Day of rental service that I did NOT USE because I was returning the truck within the allotted time frame! Actually 20 minutes earlier as well as VOID the INSURANCE policy that I purchased. She stated that the insurance DOES NOT COVER the BODY of the truck nor the tires or overhead and I was wondering what did it cover she failed to tell me that but she presented almost $400 worth of charges to me and I had to dispel everyone of them because I purchased the insurance that she did not understand. I scraped the skirt on the truck which would have been the eighth noted damaged spot on the truck that was rent d to me because the rest of had claims stickers due to being covered by the insurance policy…. But in my instance the policy was going to be VOID if I did not pursue the manager for CORRECTING her mistake. She tried to humiliate me in front of her staff and customers…. However she only highlighted the fact that she was ignorant to her role and the description of her duties as well as the products that U-Haul sells

Lauren Albritton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

portia mcintosh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MONTREL DORSEY  |  Overall Experience 
Rating:
1.0

We moved from Michigan to Texas. We made a reservation for a storage 10x15x9 and when we have arrived, the storage WAS NOT available. They truck was due on 8/2/21. We were moving a 3bedroom home. They offered 4 storage units of 10x5. These DID not work. The storages were too small for our belongings to fit. This pushed the moved in back a day. They also explained that there was nothing else they could do. We were able to locate a storage the following day in Plano on N central parkway. When we arrived he told us that the storage we selected could not be used for the “one month free” and that we had to pay for it. So, with the truck being due on 8/2/21 at 9am, we were not able to have it back in time. It was all such an inconvenience. This is the SECOND unpleasant experience I have had with U-HAUL. We’ve used you guys twice to move across country and it’s been a problem EVERY time. I tried reaching out to customer service several times and the GM from where we picked up our rental, but I was not able to get the problem solved. We had to pay for the storage that was promised to us FREE $170. This was in fact NOT in the budget. We also had to pay for gas as well due to having the U-Haul longer and having to drive. It’s been a horrible experience each time. I would not recommend!

Anthony Ward  |  First Impressions 
Rating:
1.0

Wait time 40 minutes. To long

BARRY MADISON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomasa Solis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Igor Nisavic  |  Online Move In 
Rating:
1.0

I've used this location twice before this visit and the service that I received during those times was excellent. But during this visit I did not have that experience. It's too long to explain in this comment section but I will definitely use another facility in the future.

SHANNON SEYMORE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jesus Vela  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory Wright  |  First Impressions 
Rating:
5.0

The manager was incredibly professional, kind and helpful.

Ransomed Princesses  |  First Impressions 
Rating:
5.0

Henry took care of my different reservations and showed great customer service! Especially during a stressful multitrip move.

NORA MUHTADI  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIM ABRAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kisha Majors  |  Online Move In 
Rating:
1.0

The sales reps, were very nasty. I was very unhappy with all of my services. I was treated very rude by a few employees. I will never go to this location again or refer anyone to this location. I've been dealing with this location for a long and I've never been treated as bad as I have through out this time period.

KAJUNIA WILLIAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mica Assadiq  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alice Jones  |  Overall Experience 
Rating:
5.0

The girl who helped us wearing black tshirt with red hair band . She was great and very helpful.we like to thanks personally her when we come back .Anita you have a great team.Thanks to all

GURINDER CHEEMA  |  First Impressions 
Rating:
3.0

Difficult to ever reach a human in the office on the phone. The computer system often messes up billing. Even on auto-pay I have been sent late notices and late fees applied. I got such a case even after closing my account both online and in the office. This notice even says my closing date was 7/11, but it was closed 7/5 and verified closed on that date in the office! That tells me in took your system 6-days to close the account which then put me past due on 7/8. Other than that, my climate controlled space was kept clean. Another irritating item is the horribly loud alarm going off almost every time I was in my space working, even though I checked in and out properly.

Mark Rubin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

merit cline  |  Overall Experience 
Rating:
5.0

Great facilities. Outstanding service.

Leslie Huffman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEREMY RUCKMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERESA Y BROWN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shane Carpenter  |  Overall Experience 
Rating:
5.0

Anita and the staff at this location are super friendly and very helpful

TIMMY BROWN  |  First Impressions 
Rating:
5.0

Outstanding service

Leslie Huffman  |  First Impressions 
Rating:
4.0

Need to pave or add gravel to covered storage area. It is a mess when it rains.

Randy Starns  |  Overall Experience 
Rating:
4.0

Online registration gave me 2 5x10 instead of 1 10x10. On-site staff fixed is quickly and did a great job.

Roger Shields  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Angela Trelford  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFREY VEILLON  |  Overall Experience 
Rating:
4.0

I'd say above average for the price and proximity to my home, but far from excellent. The RV parking has issues: the gravel lot is soupy in some slots which will rot tires. Consider adding gravel to get it above the dampness and mud. The limited access to electricity, is disappointing and unusual. It's best for the RV to remain on a trickle charger - it takes very little power. There's quite a bit of trash/junk that appears to spill over into neighboring pads. No one seems to be enforcing any rules. I suspect the 1 free month offer attracts less desirable short term tenants. A couple of false starts - the initial site given to me had a car parked in it and the ground was wet and soft. Back to the office. Got a new site, but this one had the electrical box locked, so no power. Tried to call 3 times, but know one answered. Back to the office again. Another 15 minute wait. Staff was courteous and mostly knowledgeable, but they were understaffed to handle the Friday morning load. (I'd hate to see what Saturday looks like.)

Rick Roberts  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brock Duckworth  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN COPELAND  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LINDA HILL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Logan Baranowski  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LAURA OGLETREE  |  First Impressions 
Rating:
5.0

Did have one experience where we were locked out of our box. Even after we paid our fee. It was rectified the next day.

ronald henry leblanc  |  Overall Experience 
Rating:
5.0

I kept my furniture in my unit for 3 1/2 years and never checked on it. When I went to retrieve it, everything was in the same condition in which it went in.

Cori Hill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theresa Myers  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael Mesa  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Timothy Cotton  |  First Impressions 
Rating:
1.0

believe my service was handled by Natalie and she was very helpful and attentive to handling my needs. Excellent customer service. Thanks !!

Patrick Donley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KRISTINA MCGLINCHY- Paulson  |  First Impressions 
Rating:
5.0

Very pleased with staffs here at this Plano location. They were very friendly & helpful. Would definitely recommend to others. Glad we went to this location.

SAMANTHA TANOMKHUM  |  First Impressions 
Rating:
5.0

Lord have mercy Anita is awesome I needed extra time for 24 hour access and she granted it ! She also found me a walk up storage room ! Excellent customer service is a rarity and these days ! Anita u Rock ! Thank u so much for real and for helping me it meant the difference in my move flowing smoothly ! Thanks Anita !

Thomas ALSTON  |  First Impressions 
Rating:
4.0

Covered storage area could use some more gravel. Very muddy.

Randy Starns  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Dohar  |  First Impressions 
Rating:
5.0

I had a reservation number that nobody seemed to be able to find in the computer. The first couple of guys I dealt with were nice, but kind of clueless--I think they were new. Once Gavin got involved, the process was easy and painless. He was friendly, professional and proficient.

william katz  |  First Impressions 
Rating:
5.0

Terrific help from manager in store - helped get us great rates for storage as well.

Logan Baranowski  |  First Impressions 
Rating:
4.0

The registration email was very long and wordy. It would be much better if it clearly states that the customer should meet the customer service desk at the storage location and all the information is provided there.

Kunal Dadasaheb Shinde  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jeff Collins  |  Overall Experience 
Rating:
5.0

👍🏻

DAVID MUTKE  |  Overall Experience 
Rating:
5.0

1012 unit was clean. Unit door has outside scratches and damages around door and door guide rails rubber cushion comes off of metal rails as door is opened and closed. This is a minor issue of just having to raise the door and pressed the rubber cushion back onto the railing after opening and closing the door.

George Smith  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Marc LaChey  |  First Impressions 
Rating:
2.0

Neither Card nor Code worked. Twice on the first day.

Daniel Peden  |  Online Move In 
Rating:
5.0

Great staff and the manager

Pandra Coleman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

carl bigford  |  Overall Experience 
Rating:
5.0

The staff were friendly and helpful!

Gary Diekhoff  |  Overall Experience 
Rating:
5.0

Very Good Service with a Caring Attitude and Dedication!!! Thank You !!!

Dwight Mathis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Crystal Bruce  |  Online Move In 
Rating:
3.0

I reserve my storage unit online however when I made it to the facility they did not have that reservation I had to do it all over again within the facility

Pandra Coleman  |  First Impressions 
Rating:
2.0

Several times we found the gate wide open and when reporting this, the office staff was quite aggravated with having to deal with a report of something they needed to fix. The dump station never had running water to enable clean out of RV tanks. Dump station was not designed for us as the lack of level made it useless.

Rene Kimble  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexis Montemayor  |  First Impressions 
Rating:
5.0

Extremely easy process to rent my unit and the accessibility point is clean, spacious and well maintained.

Gilberto Ramirez  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Corey Lloyd  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

corey wright  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chauncey Burns  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Royce Foster  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mark Prock  |  Overall Experience 
Rating:
5.0

Los Rios team works hard and is helpful in setting up new uhaul vehicles and all needs. They are prompt and courteous and definately well run team.

James Lehr  |  Overall Experience 
Rating:
5.0

I rented two indoor units that were well maintained. Staff has always been friendly and helpful.

chie smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

phil kieu  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

dawn brown  |  Overall Experience 
Rating:
5.0

Their Good

PATRICK GANT  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alfred Fulton  |  First Impressions 
Rating:
5.0

Everyone was courteous and very helpful!

Marcelino Rodriguez  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOHN AKANGBOU  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Royce Foster  |  First Impressions 
Rating:
5.0

very nice 👌

Chesley Griffin  |  First Impressions 
Rating:
5.0

VERY NICE STAFF NINA WAS VERY HELPFUL AND FRIENDLY AND TOOK CARE OF ME WHILE I WAS THERE

Otis Nichols  |  First Impressions 
Rating:
5.0

Have used this location for moving and for storage. Great experience.

Chris Clark  |  Overall Experience 
Rating:
5.0

The staff was professional, friendly, and very helpful. I appreciated how patient they were too.

Danitza Miranda  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David Smith  |  First Impressions 
Rating:
5.0

Anita was great to work with! So professional and made the process so smooth and easy!

Derral Bush  |  Overall Experience 
Rating:
4.0

Elevators were down during one trip but all other times we had great experience. However that is reason preventing excellent rating

James Lehr  |  Overall Experience 
Rating:
5.0

Anita and her staff were excellent, accommodating and provided prompt, courteous service. Well done! Thank you!

J COOK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

danny guzman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

hannah mcmanus  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

harriet turnbull  |  Overall Experience 
Rating:
5.0

UHaul team was exceptionally helpful. Thanks to the GM (Anita) and one of her team for rushing out in the rain to help protect my stuff.

Jesse DeWald  |  First Impressions 
Rating:
3.0

The access to the storage building was very confusing and too complicated in my opinion.

LORI PAYNE BENKER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHERYL VAN DE WALLE-LEO  |  Overall Experience 
Rating:
1.0

The staff is unmotivated unable to follow simple requests and has an attitude when shown their mistakes. I vow to tell everyone that will listen this facility is the worst until the staff is removed from the front office.

jordan Williams  |  First Impressions 
Rating:
5.0

The girl who helped me was very nice! I don’t remember her name but she had short brown hair and purple triangle earrings.

Alex Todd  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MONTY FALLS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maurice Long  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Derral Bush  |  First Impressions 
Rating:
5.0

Always accessible. I had the Storage for three years and I only remember one time when I was not able to access it. There was some thing wrong with the system but they had it fixed in 15 minutes. Overall excellent experience.

Allison Sherman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kevin konieczny  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zohaib Mohammed  |  Overall Experience 
Rating:
2.0

The management of this facility is horrible. Communication is terrible and no one knows what is going on. I will not use again.

Clint Capper  |  Overall Experience 
Rating:
5.0

Nicole and staff did an excellent job and accommodating on all fronts!

J COOK  |  First Impressions 
Rating:
5.0

the representative who helped us out was excellent

KEVIN NISHIMINE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MONTY FALLS  |  First Impressions 
Rating:
2.0

When someone runs into a hard time U-haul is unforgiving it appears that they are hungry to sell your storage items. It a lesson learned for with high late fees and greed. I would never use again once I collect my property.

Larry Thomas  |  First Impressions 
Rating:
5.0

This is a top notch location! Love the staff, their professionalism, knowledge and willingness to assist their customers. I feel safe in their storage areas as it is well lit and there are many safety features (good lighting/alarms).

Evelynn Reynolds  |  Overall Experience 
Rating:
5.0

The individual who helped me was absolutely outstanding!!! Greatly appreciate it.

Kenneth Saville  |  First Impressions 
Rating:
5.0

Nicole and her staff have been stellar. They know their business and actually seem to care about making people happy. I hope never to need storage again, but if I do, I would hope to find another place that is run as well as this one.

DAVID MOTLEY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Darrel Birdine  |  First Impressions 
Rating:
5.0

Staff is very well trained, and they all have a service focus. Facility is spotless, Prices are good. Equipment has been sound. What more can you ask of such a place?

DAVID MOTLEY  |  First Impressions 
Rating:
5.0

The staff is very helpful and friendly. They definitely focus on customer service and strive to meet the needs of customer.+

Paulette Jones  |  Overall Experience 
Rating:
5.0

Anita has gone above and beyond to help me with my various rental needs. Great personality and positive attitude. The entire staff is very friendly and helpful

Jesus Vela  |  First Impressions 
Rating:
5.0

Yes they really help me out during the pandemic, and helped save all my furniture and appliances. Joseph Thorpe

Joseph Thorpe  |  First Impressions 
Rating:
5.0

Super clean and well lit location. Friendly and competent staff!

Tim Robinson  |  Overall Experience 
Rating:
5.0

I just have to say I enjoyed my stay at u haul it was a safe place to keep my property with me wondering if anything would come up missing nice security facilities I recommend this place to anyone. P.S. Thank you

Bernard Hatcher  |  Overall Experience 
Rating:
5.0

10X15 I reserved wasn't available, but they provided 2 10x10 next to each other. Staff was friendly and efficient to work with during getting it and returning it.

Kendall Mahan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Oluwaseyi Durosoga  |  First Impressions 
Rating:
5.0

Nicole is the best!

David W Motley  |  First Impressions 
Rating:
5.0

Staff was very friendly helpful and informative. Very well trained.

jason toney  |  Overall Experience 
Rating:
5.0

Manager on duty was easy to work with and very professional. She helped with both of our truck rentals and was fast and got us signed in and out quickly. She also help set up our storage rental without any delays. This location is highly recommended and we thank you for all they did to help us with our move and storage.

Johnnie Gavin  |  Overall Experience 
Rating:
5.0

Clean safe location.

Roger Myers  |  Overall Experience 
Rating:
4.0

The only compliant issue I have was during move-out, after checking-in & opening my units; when I close the door while I cart a load out to my truck and return, it sets off the alarm when I open the unit door again to get another load. Two of my 3 units were located immediately next to an alarm speaker which is so loud it caused a ringing in my ears especially after having to make numerous trips to unload my units. When I'm checked-in to the facility, my units' doors shouldn't trigger an alarm until after I check-out when no one should be opening the doors on my locked down units.

HAROLD JONES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jason toney  |  First Impressions 
Rating:
5.0

The storage experience was good. The hours was great for us. The storage area was large enough for all of the things that we had, Above all, the rental was FREE for a month because of the rental of the truck!! Thank You, Thank You and Thanks again for your service. Be Blessed and Stay Safe. Martha

Martha Neal  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debora Arrant  |  Overall Experience 
Rating:
1.0

This facility needs a new manager. Nicole is a very nasty and rude person. She should not be in a manager at all. I will never recommend anyone to this location as long as she is there. Uhaul as a whole is a good company but this manager needs people skills. Rude rude rude rude and unfriendly and disrespectful.

JAQUENLINE BROWN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roger Myers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bennett Ratliff  |  First Impressions 
Rating:
4.0

The facility and uhaul truck rental was great. Perfect size for what I needed. They man that helped with my reservations was really great. The day I actually picked up the truck the staff was not super professional and were having personal conversations instead of explaining the process. It was my first time renting a uhaul so I had a lot of questions, but they seemed distracted.

caroline drumm  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

debra ochoa  |  First Impressions 
Rating:
2.0

I have rented a storage unit at this facility for several years. The staff have always been rude and did not give a sense of being willing to help. They acted like we were bothering them when we had any interaction.

JAMES GOSNELL  |  Overall Experience 
Rating:
3.0

In the midst of a worsening COVID 19 Pandemic in Texas not one employee in the office was wearing a face mask. As a large corporate entity I was shocked that U haul is not following local and CDC guidance.

Julio Duronio  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

judy Wenger  |  First Impressions 
Rating:
5.0

Great

Robert Orgeron  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LISA SHEA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Majors  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julio Duronio  |  First Impressions 
Rating:
5.0

Very nice staff. Everyone I dealt with was very nice, knowledgeable, and helpful. Climate control storage was always very clean.

Lance Euchaski  |  Overall Experience 
Rating:
5.0

I would definitely recommend U-Haul East Plano for moving and storage. I have rented trucks and trailers from them on multiple occasions and their customer service was always top notch. The first month free was a big draw for me to use their storage unit plus the proximity to my home. Nicole Andrade and her team do a great job. Hats off to all!

David Tharp  |  Overall Experience 
Rating:
5.0

We had a One way rental from NV and took advantage of the 1 month free storage with the move. It was hassle-free and very quick process. Thank you

randolph ford  |  First Impressions 
Rating:
5.0

Best Storage overall

Janice Rodriguez  |  First Impressions 
Rating:
5.0

Thank you very much.

Mary McKinzie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD HATHEWAY  |  Overall Experience 
Rating:
5.0

Best staff in the U-Haul business!

William Thompson  |  Overall Experience 
Rating:
5.0

I don't like paying extra for after-hours access.

RUSSELL DESPAIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nicola hewes  |  Overall Experience 
Rating:
5.0

We recently moved and the East Plano facility and staff made it convenient and accommodating all our needs.

Bradley warford  |  Overall Experience 
Rating:
5.0

The staff here are most excellent. Highly recommended.

Del Wester  |  Overall Experience 
Rating:
5.0

The staff at the Los Rios location go way above and beyond on a regular basis. I wouldn’t store my stuff anywhere else.

Del Wester  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shaunna Holloway  |  First Impressions 
Rating:
5.0

I rented for 12 years never had an issue. Thank you for your great service. Unit 2004

DONNA FRIXIONE  |  Overall Experience 
Rating:
5.0

Staff makes the whole experience in any business that requires public interactions. This staff is the example U haul should use across the board at all of its facilities.(I have dealt with many)

William Thompson  |  Overall Experience 
Rating:
4.0

1

Michael Cherie Ginther  |  Overall Experience 
Rating:
5.0

Nicole, the manager and her staff (Anita) went above and beyond.for us every time! Our move required trucks and storage. We began on 8/28 and moved out of our final storage unit on Saturday 2/1. :).

andrew Rini  |  Overall Experience 
Rating:
5.0

Very convenient and great service!

Leo Thomasian  |  Overall Experience 
Rating:
3.0

Check in process was a beating for the storage unit. Was told pricing wrong and took 3 trips by staff to get it correct. Very frustrating after traveling. Check out was seamless.

Scott Shaeffer  |  Overall Experience 
Rating:
5.0

Leslie and Nicole are top-notch employees!

roderick ulrich  |  Overall Experience 
Rating:
5.0

All the UHaul staff was very professional and courteous; Nicole Andrade gave us exceptional service. We will probably rent through her a 10' truck to move furniture from Plano Texas to Jacksonville,

HEBERTO BAEZ  |  Overall Experience 
Rating:
5.0

Can’t park my auto in the storage . I rented your storage for almost 2 yrs and no discount for my loyalty. I would stay with you if I can park my 𝙰𝚞𝚝𝚘 into your storage. Bill and thank you.

william woo  |  Overall Experience 
Rating:
5.0

all went well - except for the checking out process

STEVEN MAXWELL  |  Overall Experience 
Rating:
5.0

Everyone is always very helpful!

Marsha Strong  |  Overall Experience 
Rating:
5.0

Knowledgeable and courteous Great team!!!

Patrick Colomb  |  First Impressions 
Rating:
5.0

Staff was exceptionally helpful

duane skipper  |  Overall Experience 
Rating:
5.0

I liked the fact that the staff was knowledgeable and friendly. This place was really close by my job. I would use this place again if I need to. Great place U Haul on 14th Street and Los Rios Blvd

eleanor dailey-bey  |  Overall Experience 
Rating:
5.0

Anita was amazing, very helpful at diligent about taking care of me as a person and NOT just a customer. I was amazed by Nicole and Anita for going above and beyond to take care of my needs.

CYNTHIA SMITH  |  Overall Experience 
Rating:
5.0

None

Jeff Bruza  |  Overall Experience 
Rating:
5.0

This particular U-Haul facility is ran with the best customer service ever!!! I am so glad that they were able to help me out with literally everything I needed for my move.

abby Brown  |  First Impressions 
Rating:
5.0

Our temperature controlled storage unit was perfect. Easy to access, clean, and I truly appreciated the small area at the entrance where folks could leave gently used furnishings.

lydia connor  |  Overall Experience 
Rating:
5.0

Great staff and fast turn around.

cynthia flores  |  First Impressions 
Rating:
5.0

Na

SCOTTY PARRISH  |  Overall Experience 
Rating:
2.0

Was told wrong information. Was told one thing from one worker and then the next day was told something different from the manager. Manager was rude and disrespectful.

Kelsen Chaney  |  Overall Experience 
Rating:
5.0

Never in my life have I met a group of people willing to help a total stranger out the way this company/location helped me. Thank you for all of your help.

Mark Caballero  |  Overall Experience 
Rating:
4.0

NA

Lashondra Weaver  |  Overall Experience 
Rating:
5.0

Nicole was awesome, she was really detailed on pricing and gave me an excellent deal on my storage units. Thank you UHUAL!!!

Zohaib Mohammed  |  First Impressions 
Rating:
4.0

Great place to store your things!

Christi Sandell  |  Overall Experience 
Rating:
5.0

Pleasant storage experience, everything went easy and smooth.

diane axline  |  Overall Experience 
Rating:
4.0

I do wish there was some sort of refund on my storage payment since I paid for a month and only used two weeks. Prorated refund of course.

Damen Martin  |  Overall Experience 
Rating:
5.0

The lady who helped me was very helpful and friendly. A delight.

Karla Watts  |  First Impressions 
Rating:
5.0

Very friendly staff.

ed toner  |  Overall Experience 
Rating:
5.0

You helped us through a multi-step home sale and move that required 4 spaces and multiple van rentals. Everything went well and you made that part of the transition unexpectedly smooth.

Pamela Brooks  |  Overall Experience 
Rating:
5.0

Helpful, friendly staff! We would recommend and use them again!

Rohn Everson  |  Overall Experience 
Rating:
5.0

Great service and location... highly recommend!

CONSTANTINE XEROS  |  Overall Experience 
Rating:
5.0

Very helpful

Bryan Glasgow  |  Overall Experience 
Rating:
4.0

A

MICHELE POOL  |  Overall Experience 
Rating:
5.0

very helpful and friendly

Roger McKenzie  |  First Impressions 
Rating:
4.0

So far everything unpacked seems to be in good condition. Our T.V. has not been checked out yet. That may be several wks. Despite a large "bug bait" inside the door, we still had roaches.

Mary Pearson  |  Overall Experience 
Rating:
5.0

Staff was willing to offer extra help

Kay Hamilton  |  First Impressions 
Rating:
5.0

Nicole, Shasta, and Bill are fantastic! The storage unit is brand new. It was super easy to unload a 15' truck into the unit. The computer software system caused the only headaches of the day.

roderick ulrich  |  First Impressions 
Rating:
5.0

Had a great experience

Renee Gillispie  |  First Impressions 
Rating:
5.0

Very clean storage area. I would definitely use and recommend this facility.

Wanda Lowry  |  Overall Experience 
Rating:
5.0

Very welcoming and understanding to my needs. Facility was always clean.

Krisann Rodriquez  |  Overall Experience 
Rating:
4.0

The only thing that was annoying is that I reserved a 10x15 drive up unit two weeks prior, the day i checked in they said they didnt have any of those so I had to get a 10x10 and a 10x5.

Tucker Hunter  |  Overall Experience 
Rating:
5.0

This facility is the gold standard for equipment rental, supplies and storage rental units. The staff was consistently helpful, courteous and knowledgeable while the website user friendly.

Michael Stanga  |  Overall Experience 
Rating:
5.0

Everyone of the staff I talked to were extremely friendly and willing to help in anyway they could. Took care of everything I needed done. Would return to this location if I need u haul services again

Andrew Warren  |  First Impressions 
Rating:
5.0

very nice people

Gerald Regent  |  Overall Experience 
Rating:
5.0

I have used this facility since it first opened and while it has gone thru several manager changes it has always been well maintained and secure. I would highly recommen this facility to others.

FREDERICK VARIAN  |  Overall Experience 
Rating:
5.0

Extremely happy with the services provided by all staff members at this unit. The Manager, Mr King is a wonderful man. He was there for any questions I had and even assisted in all. KEEP IT UP.

Barry Patel  |  Overall Experience 
Rating:
4.0

Disconnect between phone reservation and onsite agent. Responses to inquiries were not very helpful when onsite. Normally, this facility is the best, which is reason for above avg rating.

Lisa Wininger  |  First Impressions 
Rating:
5.0

The boxes arrived in time and the office set a delivery time according to our preferences. The staff was friendly and provided useful advice.

Sorin Witzman  |  Overall Experience 
Rating:
5.0

The Sales person and the Manager were really good and informative. The Manager was helping in all factors where possible. I have decided to do all my jobs from here since it has become very conveniet

Barry Patel  |  First Impressions 
Rating:
1.0

The guy at the front desk Bill was extremely disrespectful and rude. He disconnected the line on me twicd after I moved out and was charged afterwards. Extremely disorganized. Don’t use them!!!!

Travacia Young  |  Overall Experience 
Rating:
5.0

Great to work with!

Ryan Hamar  |  Overall Experience 
Rating:
4.0

Good cx service. Store hours could have been better

Howard Cross  |  Overall Experience 
Rating:
5.0

Everything handled professionally

Gerald Regent  |  First Impressions 
Rating:
5.0

The employees are polit , courteous. Patient the storage facility is clean

velma campbell  |  First Impressions 
Rating:
5.0

Great guys!

Ric Graniero  |  Overall Experience 
Rating:
5.0

My experience with U haul was the best!

Tommy Snow  |  Overall Experience 
Rating:
4.0

Some wait time due to computer system challenges.

Roxie Francis  |  First Impressions 
Rating:
5.0

Very friendly crew

ronald henry leblanc  |  Overall Experience 
Rating:
5.0

Very friendly. Reservation was not there because of another customer late return. Employee worked to make a more expensive truck worth while. Everything worked out great! Thank you

Flyd Waits  |  First Impressions 
Rating:
5.0

Very professional

Yvette Langford  |  First Impressions 
Rating:
5.0

Great customer service and support Thank you for making a difficult situation so easy to accomplish.

cathey chism  |  First Impressions 
Rating:
5.0

Staff was always attentive. I would like to mention your employee "Josh" who was very helpful in assisting me with my move out.

JACK HENIGAN  |  Overall Experience 
Rating:
5.0

I was able to get in and get out quickly the employee was very nice and detailed with all information needed for our storage rental.

johnny malone  |  First Impressions 
Rating:
5.0

The rental process was simple and easy to engage with. The staff was very knowledgeable and responsive to any questions I had. The storage facility is extremely clean and they have onsite cleaning.

la taylor  |  First Impressions 
Rating:
5.0

very helpful

Tracy Graham  |  Overall Experience 
Rating:
4.0

I had professional and timely service

avelma campbell  |  First Impressions 
Rating:
5.0

Very positive experience.

Conrad Davis  |  Overall Experience 
Rating:
5.0

Great place!

jennie watkins  |  Overall Experience 
Rating:
5.0

My UBox came on time

NIKIEA HAYWOOD  |  Overall Experience 
Rating:
5.0

Very pleased.

John Hicks  |  Overall Experience 
Rating:
1.0

Still waiting on a reply and follow up on how I will be reimbursed from the manager and division manager

Steven Chang  |  Overall Experience 
Rating:
1.0

Worst experience. Still waiting on follow up how you will cover my fees for your companies negligence.

Steven Chang  |  Overall Experience 
Rating:
5.0

Thank You for your understanding. friendly and professional service.

alice townsend  |  Overall Experience 
Rating:
5.0

Carmen the driver was extremely helpful and went above and beyond to help me and my wife conveniently move everything. Many blessings!

Nathaniel Fuller  |  Overall Experience 
Rating:
5.0

I would recommend this storage facility to any of my family friends needing this service.

Sharon Blythe  |  Overall Experience 
Rating:
3.0

would still be there if they could keep the power on for the RV 's breakers keep tripping

michael standley  |  Overall Experience 
Rating:
5.0

Great, secure and clean it was perfect for us thank you

Paola Colon  |  Overall Experience 
Rating:
5.0

Very nice and helpful employees and very clean and well kept....

William Merriman  |  Overall Experience 
Rating:
5.0

My stress level on this day was overwhelming to say the least, but the staff was not only patient, they were kind and respectful. I truly appreciate everything they have done to help me.

chandria moore  |  Reservation 
Rating:
4.0

I had one poor experience in a year with a really rude customer service rep over the phone other than that it was a good experience.

kristin taylor  |  Overall Experience 
Rating:
5.0

The facilities and equipment are very new and well maintained. The staff are very friendly and excellent to work with.

Trevor Beal  |  Overall Experience 
Rating:
5.0

Great

Yolanda Armstrong  |  Overall Experience 
Rating:
5.0

The staff was extremely friendly and helpful. Service with a smile.

Dorothy Polk  |  Overall Experience 
Rating:
5.0

U-Haul should give Chris King a raise. He resolved ALL my problems and his Can-Do attitude is perpetuated throughout his staff. This man's talent should be utilized as a regional supervisor.

Danny Derrick  |  Overall Experience 
Rating:
5.0

Very friendly fast and easy service. Will use them in the future.

Khengvanarith Bon  |  Overall Experience 
Rating:
5.0

Very friendly and competent staff.

JIM GIBB  |  Overall Experience 
Rating:
5.0

I did not actually visi the facility. I had U Boxes delivered and picked up. Service was amazing!

mike shea  |  Overall Experience 
Rating:
5.0

I did not actually visit the facility. Their delivery and pick up service was Grand.

mike shea  |  Overall Experience 
Rating:
4.0

Only disappointed in the carrier delivering my shipment 3 days late - but in the end, Uhaul stands by their word and I will get credit - mgr from the Los Rios location went above and beyond to deliver

SONYA HEWES  |  Overall Experience 
Rating:
5.0

Excellent facility.

sandy vines  |  Overall Experience 
Rating:
2.0

Staff with very poor knowledge about products; would ask each other for help and sometimes no one knew what to do. Need to train staff better about products and services.

jorge hurtado  |  Overall Experience 
Rating:
5.0

Great service

eric klingsporn  |  Overall Experience 
Rating:
1.0

They broken a lot of my furniture your employees in office so impolite and racism they are not professional you have to pay me for all my broken stuff

Mohammadreza Abedi  |  Overall Experience 
Rating:
5.0

The fantastic and professional staff made the process of storing my valuables easy and hassle free. I would highly recommend this U-haul location.

Adam Greenup  |  Overall Experience 
Rating:
5.0

All employees there were very helpful and friendly.

Patrick Lok  |  Overall Experience 
Rating:
5.0

my only contact with this facility was through UBox delivery person Carmen - she was wonderful!

Alan Dalton  |  Overall Experience 
Rating:
5.0

Great job staff!

MAURICE LONG  |  Overall Experience 
Rating:
4.0

Thank you for the storage, it was a looooooonnnnngggggg relationship!

JAIMI STORM  |  Overall Experience 
Rating:
5.0

Staff was great!

Kathy Plomann  |  Overall Experience 
Rating:
5.0

Manager was great and went above and beyond. The store was pretty busy but everyone seemed friendly and helpful.

Peyton Kuzemka  |  Overall Experience 
Rating:
5.0

My climate controlled unit on the second level was usually hot due to the window right next to it. If there were a way to do away with certain windows or to add additional shade would be nice.

MITCHELL EMFINGER  |  Overall Experience 
Rating:
4.0

Feel like the price wasn’t worth it but they have a nice staff and friendly manager

Jesse Jones  |  Overall Experience 
Rating:
5.0

We appreciate the professional manner of the staff. We particularly thank Andy for his excellent delivery of our storage pod. Thank you.

Julia Gibson  |  Overall Experience 
Rating:
5.0

Excellent service. Good arrived from Ohio to Texas with in a week well before estimated time. Manager Chris was excellent and cooperative.

sachin amritkar  |  Overall Experience 
Rating:
4.0

Helpful and friendly staff

Paul Otis  |  Overall Experience 
Rating:
4.0

N/A

Prem Kumar  |  Overall Experience 
Rating:
3.0

I did not visit storage facility. All ladies answered phone number 972-396-0983 should be fired they knew nothing, Steve at East Plano store was fantastic able to solve all problem( Only person A+++)

Chris Chan  |  Overall Experience 
Rating:
2.0

Unsatisfied with communication for UBOX shipment was told during delivery/email different info. I had to find where and when my shipment could be sent. Driver was 2 hours late with delivery.

LAURENCE ROSS  |  Overall Experience 
Rating:
5.0

Wonderful, helpful staff! They really helped us out when we were in a pinch! Thanks U-Haul!!

Cara Hill  |  Overall Experience 
Rating:
5.0

I believe you should pro-rate any unused days when a unit is emptied. I was expecting some refund. There is too much competition from other storage facilities. I will research them next time.

NANCY SPURLOCK  |  Overall Experience 
Rating:
5.0

The entire staff was always very professional yet friendly as well and made you feel comfortable there. They’re the best

FREDDIE SAVAGE  |  Overall Experience 
Rating:
5.0

Na

William Weigand  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top