This location was great, the Cheshire location was awful.
Derrick DCustomer Reviews for U-Haul Moving & Storage at Lincoln Square Meriden
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Do I get reimbursed for extra gas left in tank? Started with 1/4 and returned with over half of tank.
Micheal GWhen I got into the truck it smelled like cigarettes. I had to spray it down because I had to put kids in their. I turned on the car and the engine like was on. I told the girl about it, thinking she would be kind enough to give me a new truck. She told me all the trucks were like that. When I was driving on the hwy doing 55-60 the steering wheel began to shake, making me extremely nervous and feeling unsafe. The alignment was definitely off a little because I had to tough at the wheel at times. Also, when I called to reserve the truck the representative told me I had to use a credit card to reserve it but I asked if I could pay cash. She told me sure . When I got to the uhaul, the lady there told me I had to use card and that they don't take cash anymore. I was a upset because my debit card has not arrived in the mail and I had to use my credit card. I only use it for emergencies. Everything was done online which took a long time. I actually text the agent to ask them how much longer. Now I've had a good experience with uhaul in the past. But this time was awful.
Janee CGreat staff so friendly and helpful.
TRACEY WEveryone at this location is so very friendly and helpful. Always a great and quick transaction
Ronnyann MNothing everything was excellent
Rhomda TThe front gentleman was very pleasant but afterwards seeing the tank almost empty should have put gas , I could have been stranded. Very small location. Hard to maneuver truck. Clean inside but barely any room to walk to desk.
CATALINA CThe associates working at the location were as helpful as possible. They were limited to teaching everyone who came in to do the check in on cell phones. This was a frustrating process for everyone at the location. One major delay was the approval process for the final step. Providing a contact person and cell phone for them and then the approval being delayed or 15 minutes.
Richard LThe service tech was very detail and knowledgeable
Israel AThe staff was very nice and very knowledgeable, and I was on the road in no time.
Michael BI would like a receipt handed to me. I never received one in my email
Jessica EWonderfully polite and courteous staff. Efficient and maintained his composure. He deserves a raise or a promotion! I highly recommend this location.
betsy tWhen I return the U-Haul the girl that was there I had an attitude. Told me just to leave the keys there and they will bill me.. never asked me if I had any questions or anything else
flavio gCheck engine light was on. And the lock boxes are hard to reach for those of us of average height
Kimberly SI didn’t get the man’s name that assisted us at the counter unfortunately (he was assisting us on Friday 3/15 at about noon) but just wanted to let UHaul know that he was absolutely extraordinary and an enormous asset to your company. He helped us patiently and professionally during check in and check out and honestly made what would have been a stressful day so much more pleasant and completely set the tone for our moving experience. I will recommend everyone I can to UHaul Meriden because of him! Thank you so much to that gentleman! You made our day!
Julia CEverything was great- can’t think of any needed improvements- keep up the good work!
Maryellen BNothing , everything easy and personal very helpful
YEYFRI LAwesome services.
Luis BExcellent crew. Extremely friendly and helpful. Equipment is always clean.
WARREN BInstall went quickly and efficiently. Installer and desk person were very professional and courteous!
Joseph BExcellent staff!! Very helpful and friendly.
WARREN BThe installer did a fantastic job with the install, was very polite and showed me how to use it and where everything was. His work was very clean! However I was not informed by the manager that I had to clean my van out and because of that the install took almost 6 hours and the manager felt a little rude. I had to postpone my work trip till the next day.
Brian KThe new process of online service and taking pictues is annoying thats all. This should be optional i was in the rain taking pictures of the uhaul vehicle
Denise OVery unprofessional people the need ro good to school and learn how to treat people.
Alice RHire new staff.
Kamari MEs muy recomendable sin duda alguna
gregorio vMade moving easy and convenient and cheaper than home depot!!
Daniel MCheckout experience horrible. Took 45 minutes to get my vehicle. App experience sucks
Joseph Ifast and friendly. I Did not like the fact I had to use QR code to apply. But staff was helpful with registering online.
Lakina AWE register online and fill everything out as requested. This is our third time we used us for work. Why does it still take 30-40 minutes when picking up and returning??? I'm paying allot of money for my guys to do this and it cost me money.
Chrystian RThe young man I worked with was fantastic. Don’t know what you’re paying him but it’s not enough awesome to work with. Thx for a good experience with my rental needs due to this young man. I’ll be back at this facility only.
Tom CGreat customer service.
Robert RAt the momentthe guy that was there was very friendly and sociable and i really liked that from me. He made me feel ao confortable
Elvira CDid not like that I had to do all the work for the service I am paying for. I needed to use my phone to create an account that I most likely will never use again. You really need to have Kiosks available for people to use. I understand the desire to reduce the number of people in the facility, but you are losing the personal touch.
Mark KNothing
Brenda TVery convenient, and the staff was super helpful
jaleen a | Overall ExperienceExcellent service
emilio rThe customer service on the phone is horrible a happy birthday did not have any knowledge about U-Haul it seems like somebody else was helping them work from home especially that Benjamin that I talk to
Edgardo BEquipment was at two different locations, and this one wasn’t even one of them. It ridiculous to travel 45 miles across the state, to three U-Haul locations to start a move.
Joe TNot very talkative and wasn’t very helpful felt like they were doing the bare minimum to get me my truck
andrew cGee and Miguel were terrific, friendly, professional, knowledgeable. It was a pleasure to work with them.
Claudia jVery poor communication between your employees and the customer. The info given to me over the phone was incomplete and changed our plans. Additionally, the original truck had a check engine light on when I got into the cab.
Alfred CHold time to long
Donald WThe gentlemen who assisted me was very helpful, patient and efficient. It was the first time i used your facility.
ruth hWhen I arrived at the location I could not do an in-store experience. I was told I had a choice of in-store pickup or online. It told me to pickup the vehicle at another location. When I got there, the lock box for the key was not properly locked, the vehicle was unlocked and the driver door was not fully closed. Worst of all the vehicle was almost on E but I was charged to fill up the tank entirely when I returned it at the same fuel amount that i picked it up with. Overall made my move that much more stressful.
Alexis KFriendly staff
PHIL FCustomers need to appreciate the efficiency , availability, and knowledge online, in person , and phone regarding the Meriden location!
SUSAN DWas the best storage experience I've had in CT
Rose F | Overall ExperienceGood people is very good
ISAEL DExcelente atención el joven muy amable siempre con una sonrisa muy satisfactoria
Ana RThe girl that helped us was very friendly and helpful, especially figuring out the UHaul app ! Easy transaction…have used this location several times.
Ronnyann MI was charged for a bunch of equipment that I never requested for my rental or used.
Leanne HMiguel was great, conscientious, knowledgeable. Great experience
howard GPlenty of room for self-drop off. Clean and well lit.
Jason MEverything was great!
Jose CThe quote was off by $150 and the people at this location are very rude people.
Andrew HI don’t like the fact that I was force to try to do everything online because according to the person in there that’s how everything is now. Even seen that the website wasn’t allowing me to do it. He kept insisting to do it online. So I lots an hour and a half of the time of the rental because it wasn’t letting me do it, until it did let me. Then the guy said truck was full completely, but it was not. I couldn’t do anything because it was closed already. Rented for 24hrs but left it at the location within 2 hours and a half. So not the best experience!
BURGOS MThe online portal is the absolute worst garbage I’ve ever seen. The portal would not let me rent, and the guy at the store would not rent and kept forcing me to use the portal. This is probably the last time I ever use U-Haul. The truck had over 130,000 miles on it. It sounded so loud I couldn’t even hear traffic. Just a terrible garbage experience that I’ve come to expect from U-Haul.
AMARDEAN EBest customer service! An example to your company for sure!!!
John FWas receiving test messages and emails to return my rented trailer 3 1/2 hours AFTER I returned it. Very poor.
Joseph MA very pleasant experience, very helpful staff.
Brian MThe sun visor was broken, the tire pressure sensor was on in the truck, and the windshield wipers did not work so I had to drive in the rain with almost no visibility, when I called the store they didn’t show any concern or offer any viable solutions. Very disappointed in the customer service.
Sydney FWho service
Justo BCould be a bit friendlier at the counter
John GIt was a pleasure renting from the Uhaul facility, staff was friendly and very helpful.
LYNVAL E | Overall ExperienceExited and clean, and I will recommend you to all my friends. I never been to a business where everyone is helpful. Thank you for your time.
JOSE V | First ImpressionsHello, I can't respond any of your questionnaire, because I did not use the storage. I decided to cancel the rental, less than 24 hour after, because I decided not move. I need my money back. Please resolve the problem. Thank you, Celina Spencer
CELINA S | Overall ExperienceWas charged late fees a few times even though my payment was automatic taken from my debit card. Still working on getting that back. Other than that its was a clean ok place to store your stuff.
stacey b | Overall ExperienceVery nice and very helpful associate at counter.
Diane G | First ImpressionsShe's really helpful
vapor w | First ImpressionsExtremely pleased with the service , unit size , safety, and price.
Patti P | First ImpressionsUn lugar muy seguro para guardar sus pertenencia y el personal muy bueno Gracias por la oportunidad
ABISAI S | Overall ExperienceBoth ladies that were very friendly and helpful thank you Donna
donna p | First ImpressionsThalia Ortiz helped me out with storage and truck did a great job Thank You
MILTON R | First ImpressionsMy first time and for me work superexcellent and the staff that work with me five stars...
WANDA Q | First ImpressionsThe girl who waited on me I guess she's the manager of the place she talks so fast you can't understand what she's saying
tammy m | First ImpressionsIt could be a little cheater in price
brenda I | Overall ExperienceThey will continue to try and take payments out of any card even the ones you told you wanted off the account. They will pretend to hear your issues and also pretend to write your statements to your account but don't. When others review your account nothing is posted from past communications
TERI S | Overall ExperienceThe facility was clean and secure, and the staff were hilarious and friendly. I’ll definitely be back next time I need storage.
REBECCA B | Overall ExperienceStaff was helpful and courteous.
Keith V | Online Move InRios is extremely good at her position; and drives and parks the trucks better than the men.
ingrid m | First ImpressionsMuy buen servicio . Muy buenos los storages . Todo muy bien controlado . Definitivamente volvería otra ves si necesito los servicios .
zoraida c | Overall ExperienceAwsome worker's an professional👌
Willie B | Overall ExperienceVery professional and good customer service
Yari R | First ImpressionsVery upfront an very convient and well established business!
Willie B | First ImpressionsThank you for your kindness and Understanding! Much Love, Deb Bousquet
Debrah b | Overall ExperienceI had a very good experience at UHAUL at Lincoln Square in Meriden. All staff were always very helpful. My furniture was very secure. Highly recommend this facility.
susan m | Overall ExperienceIssues with entering the unit had I waited until after hours which I had planned to do I wouldn’t have had access to the until to unload the truck we rented in time for the next day return. My code didn’t work to get in so I called the office and they were open I had to go get a card to get in I go back down to the unit and there was a note stating there was a lock included but not in the unit itself I called the office again, same person I spoke to about access, she stated I had to go back up and retrieve the lock… just a bit annoyed with the customer service and lack of attention to detail.
Maria I | Online Move InReally like it
Arelis G | Overall Experience!awesome
BENNIE M | First ImpressionsKieshla the manager is amazing. She’s professional and effective.
Darnell M | First ImpressionsI reserved my unit a month in advance. I was not informed that i would not get a unit size as requested and reserved and only found this out the sat of my move which made the situation stressful. The facility did not even have the unit size that I needed. I then needed to reserve TWO smaller units at a combined higher price than I wanted/needed to pay. There are rodent boxes in the units that may me feel extremely uneasy to store my important and meaningful personal belongings.
Jaimee R | First ImpressionsLo recomiendo a mis amigos. Y volvería a utilizar el servicio.
Brenda V | Overall ExperienceKeishla la mejor la llamaba tarde en la noche y simepre m contestaba aunque no fueran horas de trabajo. El día que llegue me dieron el cuarto q no lo podía abrir y ella estuvo ahí con nosotros y me ayudo tarde en la noche y veníamos de NJ y no pudimos llegar a tiempo y ella nos estendio el tiempo y nos dio aseso para poder terminar la mudanza. The best ❤️❤️❤️❤️💪🏻👌🏼
Clara E | Online Move InFriendly management.
TOMAS M | Overall ExperienceThe staff members on duty. The one guy. He handled over 13 customers at once. Each of us with an incredible dignity and respect. He didnt get mad when yelled at. He didnt get mad when someone asked for one more thing. He went above and beyond whats expected from someone under that much work. I wish I knew his name.
Kiel C | First ImpressionsI receive great service Thank you
MARIE L | First Impressions