Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Team stepped forward with a relaxing greeting and an update on what to expect. System installed per specs and demo performed.
Ed harlukiewicz
Rating:
5.0
Customer did not leave a comment.
christine ruda
Rating:
1.0
They gave me the towning with out no explication how to open the side for the driver open.
Jean Fenelon
Rating:
5.0
Customer did not leave a comment.
Walter Schmigiel
Rating:
5.0
Doin a very great job
LAMONTD JOHNSON
Rating:
5.0
Customer did not leave a comment.
Thomas Johnston
Rating:
5.0
Customer did not leave a comment.
Jamail Autman
|
Overall Experience
Rating:
4.0
I didn't say that the truck wasn't clean but the mats were dirty and it should've been wiped down on the inside.
pamela Nti
Rating:
1.0
Customer did not leave a comment.
Destiny Hogue
|
Overall Experience
Rating:
5.0
The best of the best always profesionals and friendly ! Great service the best in whole buffalo
Abraham Rosario
Rating:
5.0
Customer did not leave a comment.
LELA WILLIAMS
|
Overall Experience
Rating:
5.0
Kevin R. was amazing, very helpful, professional, and also offered advice to save me money and time. Coming from someone who has worked in retail for 17 years, customer service goes a long way with me and he definitely exuded customer service skills.
SHARQUITA OWENS
Rating:
5.0
Customer did not leave a comment.
eric bauer
Rating:
5.0
Kevin R. was extremely professional, courteous, and helpful. He went above and beyond in assisting me wh my rental and storage unit.
SHARQUITA OWENS
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Melanie Link
Rating:
5.0
Customer did not leave a comment.
Jamar Clark
Rating:
5.0
Customer did not leave a comment.
melissa passage
Rating:
2.0
Customer did not leave a comment.
Nicole Childers
Rating:
5.0
Customer did not leave a comment.
ANDRE BROWN
Rating:
5.0
Customer did not leave a comment.
Abraham Rosario
Rating:
4.0
Customer did not leave a comment.
NIYA HUNTER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Franklin Santiago
Rating:
5.0
Very friendly customer service, and fast process
Luis D Nieves Santiago
Rating:
5.0
Great service, great equipment and excellent location..
Hector Velazquez
Rating:
5.0
Customer did not leave a comment.
Edward Tate
Rating:
5.0
Customer did not leave a comment.
CARLOS SALAS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
larry lisowski
Rating:
5.0
Customer did not leave a comment.
Christine Roe
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Misty Manley
Rating:
5.0
Customer did not leave a comment.
Angel Luis Carmona Herrera
Rating:
5.0
The individual who helped was very nice and helpful.
Albert Nye
Rating:
4.0
Customer did not leave a comment.
Leslie Stewart
Rating:
5.0
Customer did not leave a comment.
Charmetra Thomas
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sheila Ramos
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Cindy Spooner
Rating:
5.0
Customer did not leave a comment.
Allen Harris
|
First Impressions
Rating:
5.0
Excellent and would highly recommend
Nicole Walter
Rating:
5.0
Continue
Robiul Hasan
Rating:
1.0
I sent multiple emails to try and resolve issues with the storage unit dating back to last fall. None were returned. I called multiple times. No calls made it to anyone local, all were redirected to the central office. Notes were left on my account to get in touch with me to discuss damage to the contents of my storage unit. I was never called.
This was a horrible experience and I wouldn't recommend this storage facility to my worst enemy.
I see that you ask me to try to reach out to the local facility to resolve disputes. I'd love to, but I've been doing that for months with no response. I am done and happy to be.
Allison Letson
|
Overall Experience
Rating:
5.0
Wonderful place good service
Franklin Santiago
Rating:
5.0
This is my go to Uhaul place. I've never been to a different uhaul. This is the one. Everything and everyone is so cool.
Chantel Crockett
Rating:
5.0
I never been to this location and I’m so glad I booked here. Super clean genuinely friendly staff top tier service definitely worth the patronization.
Demetria Rhines
Rating:
5.0
Customer did not leave a comment.
Patrina Williams
Rating:
5.0
The CSR was great! Walked us through everything, explained everything thoroughly and was very polite. Great job and thank you!
Roxane Shaw
Rating:
5.0
Nothing place was on the ball answered any questions I had the customer service was excellent thank you Carolin
Adam Fanning
Rating:
5.0
We are a repeat customer and will return here again.
Ken Kobus
Rating:
5.0
Customer did not leave a comment.
Brandon Richards
Rating:
5.0
Customer did not leave a comment.
ken radecki
Rating:
5.0
Customer did not leave a comment.
emilio jacobs
Rating:
4.0
Courteous, knowledgeable staff. This made my experience quick and easy.
Edward Mangone
Rating:
5.0
This entire process was flawless!
Tracy Jung
Rating:
1.0
We have rented storage boxes twice within the last couple of year. Both times we have been charged for another month rental AFTER the storage ox was returned. This last rental when I returned the box I explained to the rep what had happened on the previous rental and he assured me it wouldnt be an issue this time. Well he was wrong we got charged another month after the box was returned. had to waste time on the phone trying to get it straightened out and we still dont have our money back in our account. This is totally unacceptable i hope we never have to rent a box again
Christopher Simon
Rating:
5.0
Customer did not leave a comment.
Dawn Vernon
Rating:
5.0
Customer did not leave a comment.
Paul Turco
Rating:
4.0
Customer did not leave a comment.
Regina Bennett
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Felix Carrion
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Timothy Amidon
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
George Merino
|
First Impressions
Rating:
4.0
Charge same price as online quote as opposed to 60 dollars more.
Michael wren
Rating:
5.0
Customer did not leave a comment.
Jim Pavlonnis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sara Pach-Mccartney
Rating:
5.0
Love this place
Franklin Santiago
Rating:
5.0
Very helpful and very polite with customers
Edgardo Gonzalez
Rating:
5.0
Customer did not leave a comment.
russell ryan
Rating:
5.0
Customer did not leave a comment.
Vivian Mendez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARGARET VOGELBACHER
Rating:
3.0
The girl who helped me was very rude to my Autistic Son!!!!
Sarah feliciano-magee
|
First Impressions
Rating:
5.0
Carolyn at the Perry Street location is friendly, fast, and efficient. She was very helpful and was able to arrange the proper truck for us. Excellent service.
Cindy Kelly
Rating:
3.0
Customer did not leave a comment.
Douglas Trpcevski
Rating:
5.0
Customer did not leave a comment.
Rene Incorvia
Rating:
5.0
Customer did not leave a comment.
Laura Carbone
Rating:
5.0
Keep doing what ya do
Rosemary Boyd
Rating:
5.0
Customer did not leave a comment.
Marian Cian
Rating:
5.0
Customer did not leave a comment.
Jennifer Arroyo
|
First Impressions
Rating:
5.0
Great job
Ramesh Senthilnathan
Rating:
5.0
As much as moving stuff in and out goes, not much fun BUT UHaul made the whole experience great. We did not have one complaint or problem. Nothing was bent or broken, all was good. Thank you for all your help. J Porretti
janette porretti
Rating:
5.0
Nothing, it’s quick fast and perfect
Deborah Bagby
Rating:
1.0
When I got in van was coffee spilled in it. The rep did clean it when I brought to attention so no big deal. I drove the van just under 50 miles and noticed that the gas gage dint move and thought well I dint drive that far. I called before returning to verify at what notch I needed to fill to before return it and rep advised just under the first notch after the E . As I'm looking at it I noticed it was already there so to be sure I wanted to add a bit. As I'm getting gas the gage did not move at all and nozzle kept clicking indicating that van was full . As the gage read under half tank I thought ummm ok something wrong with pump so I kept doing it and clicking then gas was spitting out . Surly per the gage it's not full so went to another pump and same thing happened I recorded it with my phone. When I dropped van off I said I think your gas gage is broke and I just put $20.00. In and wouldn't take anymore there's no way I used 20 in gas . The rep said no the gage isn't broke its a new van . I said I get that but the gage hasn't moved and I have a video of me trying to pump it. He said well it's fine cause it's exactly where it needs to be . I said isn't that weird the gas is exactly where it was when I picked it up yet I added 20.00 and was clicking off. He said he don't know it's new and he's not the manufacturer. Like WTH reguardless of if I'm right or wrong I'm not stupid and have rented uhauls my whole life. And own a large . No way I used $20. I don't even care about the money I just dint want someone else to rent same van and have issues. I dint have to say anything I could of returned it empty yet the gage would of stayed exactly where it was when I rented it so. That would be your loss or a customer rents it and runs it out and breaks down some where. I get it's a job and was near closing but saying it's new and your not the manufacturer is an asshole move. How about oh really well look into it.or acknowledge what I said and showed you and not come up with an excuse. Cause 2 different pumps aren't going to be broke and new things break or have malfunction all the time.
Antonette Morreale
Rating:
3.0
Customer did not leave a comment.
Tom Fabian
Rating:
5.0
Customer did not leave a comment.
SHARQUITA OWENS
|
First Impressions
Rating:
5.0
The uboxes were picked up by the Rochester NY location when emptied. Both locations employees were fantastic, efficient and friendly.
Melissa Killingbeck
Rating:
5.0
Customer did not leave a comment.
Luz Rodriguez
Rating:
5.0
Caroline was amazing. She’s actually the only reason I use this location for all of my buisness. She always figures out a way to get me exactly what I need. The same thing goes for isiah. Both are always polite and accommodating and helpful with any questions I have.
Cody Cook
Cody Cook
Rating:
5.0
Nothing; everything was great! Quick service, friendly and professional staff, and clear and complete information. Thank you!
Lynn Lasota
Rating:
5.0
The storage unit was accessible, spacious and affordable. Staff was courteous and professional. Whenever I'm in need of a storage unit uhaul storage Larkin will be my first choice.
STEVEN EASLEY
|
Overall Experience
Rating:
5.0
Check overall maintenance of vehicles- especially for cold weather with batteries.
Store Manager, Caroline, went above and beyond to help and provide excellent service, and she more than met my expectations of a U-haul storage manger. Great attitude and grateful for her help- beyond best customer service!
Jillian Regal
Rating:
5.0
Customer did not leave a comment.
Edward Brown
Rating:
5.0
Customer did not leave a comment.
Donald Haacker
Rating:
5.0
Excellent experience from beginning to end.
This is the first time I've shipped this way and I must say I was pleasantly surprised, thrilled actually...
Everything happened exactly according to schedule. The communication during the process was flawless on both ends.
If I ever need another container shipped I will definitely be calling UHaul first.
Desiri Curtis
Rating:
5.0
They made our situation possible! Thank you ~ Save Our Youth Foundation!
Trueletta Williams
|
First Impressions
Rating:
5.0
The customer service was awesome & all of the employees that work there are so personable! Carroll was a delight as well. Thank you to the Perry St/ Larkinville location 🙌🏽
GABRIELVIDAL VAZQUEZ
Rating:
5.0
The staff here is excellent, kind, respectful, and answers any questions I have.
Lafayette Hunt
Rating:
5.0
Customer did not leave a comment.
Sharif Sarowar
Rating:
5.0
Customer did not leave a comment.
Marisol Tardi
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Ronald Davoli
Rating:
1.0
Rate increases are ridiculous!!!!!!!!!!!!!!!
I will communicate this issue to everyone I know.
Ken Certo
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mohamed Rameez
Rating:
3.0
Storage unit are too small for the price..
Sildred Silvestrini Mattei
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
cathrine smith
|
Overall Experience
Rating:
1.0
Drove 8 miles, put 5 in the tank came back saying i didn’t feel the tank back where it was, now I got a charge smh.
Mark Threet
Rating:
5.0
Customer did not leave a comment.
Jacob Hahn
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Brenda Locke
Rating:
5.0
Customer did not leave a comment.
Arthur Crego
|
Overall Experience
Rating:
5.0
AWSOME
Monica Appleberry
Rating:
5.0
Customer did not leave a comment.
Arthur Crego
Rating:
5.0
Clean vehicles better. Make sure vehicles have sufficient gasoline. I was given a truck with less than 1/4 tank of gasoline and the ignition was in need of repair. Great location.
Cynthia Walker
Rating:
5.0
Everyone I dealt with in this location was super quick and friendly. I was in and out in minutes, even though they were busy.
Alex Thomson
Rating:
5.0
We were immediately greeted outside by a friendly woman who after assisting another customer offered to help us back up and unhitch the trailer. She was super friendly and funny.
Alex Thomson
Rating:
5.0
Customer did not leave a comment.
Ashley Lorrens
Rating:
4.0
Customer did not leave a comment.
Vivian Johnson
|
First Impressions
Rating:
5.0
Fuel mileage is terrible,and why not have people top off fuel as you should give them topped off.. Trying to gauges 1/4 tank is stupid hard..
Michael Menter
Rating:
5.0
Customer did not leave a comment.
John Kelley
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brian Leonard
Rating:
5.0
Customer did not leave a comment.
Gloria Stewart
|
Overall Experience
Rating:
5.0
Easy check in and return
Dan Ando
Rating:
5.0
Customer did not leave a comment.
Cody Cook
Rating:
5.0
Customer did not leave a comment.
Tyler Radwan
Rating:
5.0
The only thing you can do do improve is to clone the GM Carolyn Doyle. Until that technology comes along there is simply nothing UHaul can do to improve her perfection
Jeffery Hammond
Rating:
5.0
Customer did not leave a comment.
Iosif Totos
Rating:
5.0
Customer did not leave a comment.
Luis Figueroa
Rating:
5.0
Great place to store your belonging
Sandra Davis
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Adel Alfareh
Rating:
1.0
Vehicle did not have a full tank of fuel when I left. The contract I received reflected that. I drove 32 miles. I put 2.5 gallons of gas into the truck before returning it, yet I was charged to refuel the truck. Then when I called to question, the agent hung up on me and then would not answer my return calls. Terrible customer service.
Patrick Kenney
Rating:
5.0
The people, from the ones I spoke with on the phone, to the guy who came to our house to deliver and pick up our boxes (his name is Hubbard), were very nice. It was such a pleasant experience compared to the service I got in Denver (where I moved from), where everyone at the Englewood U-Haul office was rude and grumpy and sometimes downright mean. Thank you Buffalo U-Haul for a pleasant experience at the end of my moving journey!
Sandra Cooper
Rating:
5.0
Customer did not leave a comment.
ronald willis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lisa Jones
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TRINA MCCLAIN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lynn Lasota
Rating:
5.0
Customer did not leave a comment.
phyllis feaster
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Judith Craig
Rating:
3.0
I only needed the storage for a week. Which was communication. There was no short term rate. Additional fees for storage and u-haul 👎🏾👎🏾 the storage staff was excellent. Beyond a family using all of the carts when attempted to load storage was a simple process. A few questions are not applicable—given there are only two options—yes or no I hit yes.
Marsha Horsley
|
Overall Experience
Rating:
5.0
Just need more carts to move your stuff on.
Cheryl Miller
|
First Impressions
Rating:
5.0
Carolyn and her assistant they were a pleasure to meet with this is my second or third time I've been there and I'll always come back keep them to employees working they do a great job Thank you for your experience
Kevin Betty
Rating:
5.0
Customer did not leave a comment.
ANDRE BROWN
Rating:
2.0
As a 5-year customer who had their belongings auctioned off, U-Haul is a criminal enterprise that allows a vulture’s picnic. I’m sure the corporate parent violated New York State consumer protections by issuing letters almost daily. Unfortunately, you made great managers fall, and your new employee just sabotaged my career. My loss, some creeps win.
Eric Gersbacher
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
liane tomlinson
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Aaliyha Hunley
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Aaliyah Johnson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kristina bergmann
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Terri Moore
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Wesley Moultrie
|
First Impressions
Rating:
5.0
Great service & experience overall !
noelle clark
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
detra smith farrell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Yarril Karen Nangcas
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shayra Lanzo
|
Overall Experience
Rating:
5.0
Swsome love Ms. Coly
Taschia Nixon
|
Overall Experience
Rating:
5.0
There was a african American women who was the custodian there she was very helpful
Cherise Diego
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kimberly Sweeney
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
catherine pratt
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jahdiel Aquino
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Krystine Miranda
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
areatha james
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cinetheia Parker
|
Overall Experience
Rating:
2.0
I tried to check out a month ago. I called 3 times and spoke with U-Haul reps. It was never taken care of despite their promises. The app wouldn't work. I wasn't finally checked out for a full month. The unit sat empty and could have been vandalized with my money on the hook. Not okay.
Alan Kyte
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tammy simon-baldon
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Sarah McNamee
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nyree Norman
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pedro Desiderio
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
denise siuda
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Desandra Santiago
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
David Simmons
|
Overall Experience
Rating:
1.0
I did an online reservation for Monday after I already had a truck for 2 days went to go move into the storage unit on Perry and there was a lock on my unit I am very upset because now I still have this truck paying for it by the day. I spoke with customer service corporate they said that after I return the truck that they can reimburse me for 2 days and the mileage due to the situation there should have been an open unit for me so no I am headed out to that location again to see if there's an available unit because I had to reserved and both had locks on them I need to unload this truck today I cannot keep paying all this money on it I can be reached at 716-390-0541
christine lehman
|
Online Move In
Rating:
5.0
The staff at this location were extremely helpful and accommodating.
Laurie Sanders
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
nilda castro
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
yvonne Young
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Rebecca Setser
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
lavora powell
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Sildred Silvestrini Mattei
|
First Impressions
Rating:
5.0
This Uhaul Location is my favorite, always efficient and good service, never had an Rental Issue during or post renting.
Raven McKinney
|
First Impressions
Rating:
5.0
They helped address a concern I had in a very friendly manner and it relieved a lot of my stress.
Celena Barreto
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
dyesha Dixon
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Karina Lopez
|
Overall Experience
Rating:
1.0
Out of all units for some reason my unit got broken I to and valuable things were taken, because I had no insurance I ost out so In return I felt the need to abandon whatever unvaluable things that were left.
Tamika Smalls
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JONITAL HOOSIER
|
Overall Experience
Rating:
5.0
Carolin doyle was amazing . Very knowledgeable and super pleased. She made my week ! Definitely an asset to your business.
Taschia Nixon
|
First Impressions
Rating:
5.0
Great storage facility, clean, cheapest one around, I had it for almost two years & the price only went up $4 in that time. I like that it's close to the thruway & easy accessable. Whether I called the office or went in, the reproductive was always friendly and helpful. I've already told several people about your storage unit and will continue to do so.
Julie Nicpon
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
EBONYC TAYLOR
|
Overall Experience
Rating:
4.0
I don't think it's fair to not refund unused monies, when people move out before their billing cycle ends. I didn't enjoy seeing the dead cockrosch by our inside unit, nor when I seen a live one in restroom, but I understand you can't help what customers bring in...
lisa miller
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Mia Afanador
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brian Greaves
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Terry Vine
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
fanchon pratcher
|
Overall Experience
Rating:
4.0
In-facility restroom appears to have been “out of order” for quite some time.
Craig Chapman
|
First Impressions
Rating:
1.0
The worst experience ever
Shawn Carr II
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jerome Woodard
|
Overall Experience
Rating:
5.0
Carolyn at the Larkin district was very nice and helpful
Chantel House
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
vanessa day
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
diane cooper
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Essence Simons
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stanley Deptula
|
Overall Experience
Rating:
5.0
Excellent service and very friendly
JONITAL HOOSIER
|
First Impressions
Rating:
5.0
Can I please have my lock back that my daughter mistakenly returned....
Kelly Reap
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAISHANIADE FERGUSON
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
kenisha williams
|
First Impressions
Rating:
5.0
The move in process and move out process was super easy. Coming to my storage unit was always easy and the facility was always well lit and secure.
Mia Washington
|
Overall Experience
Rating:
5.0
Staff was knowledgeable, courteous and efficient. I had a very positive experience. I will highly recommend Uhaul services to family, friends, and associates.
STEVEN EASLEY
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ebonie Easterling
|
Overall Experience
Rating:
5.0
I enjoyed you guys service an I highly recommend Uhaul storage convenient location an my overall experience was fantastic an I will definitely use Uhaul Larkin district 665 perry Street Buffalo new York exceptional service the workers were awesome very knowledgeable an those guys very there keep those guys there great employees over there A+ service thank you guys very much for being there for me in my time of need Julian Brackett sr.
Julian Brackett SR
|
Overall Experience
Rating:
4.0
Only one guy running the show at this location but he did a very good job and was courteous and friendly
Mark Zimmerman
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kelly Reap
|
First Impressions
Rating:
5.0
Amazing office management
Nick Miller
|
First Impressions
Rating:
5.0
I was able to rent my unit online and never had to go into the office. When I arrived at my unit there was a free lock waiting for me. At other storage places locks are at least $15 so that was extra nice. The whole facility was exceptionally clean and easy to access. I have rented units at another facility but from now on I am using uhaul storage. ⭐️⭐️⭐️⭐️⭐️
Annmarie Smith
|
Overall Experience
Rating:
3.0
Tell the manager of this Larkinville location they need to update their diagrams my storage unit is not on any of the diagrams anywhere in the location. This made it very challenging when other people were coming or going for me.
Marianna Drost
|
Overall Experience
Rating:
4.0
My things got soaked during the blizzard.
charli wright
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mark Tarbell
|
First Impressions
Rating:
2.0
How can you change someone unit and not let them know it then when calling to speak to someone a lady kept saying hold on and the phone went dead three times I AM UNHAPPY BUT NEED THE STORAGE UNIT
Lily Lavalley
|
First Impressions
Rating:
5.0
Ese es el mejor U-haul que e visto. Y los empleados son bien amables. Por eso siempre que necesito alquilar un truck o storage voy ahi no importa la distancia que quede de mi casa. Exelente
Efrain Rios Illa
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Keri Dichiara
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
kelly randles
|
Overall Experience
Rating:
5.0
There was a water leakage on one of my units which was 1529 and it damaged a lot of my things and I also came home from a load and everything and noticed that I was missing things we were in Russia it was only two of us moving everything into the U-Haul truck we didn't notice until we got home that there was things messing and most of the water damage did ruined my couches my washer my dryer my treadmill all got ruined so I would like for somebody to call me from the U-Haul place so I can know what to do about this because I like the U-Haul storage place they kept up with me they helped me out they guided me but for my stuff to get ruined that belongs to the five of my kids it's not accurate so I would like someone to call me at 716-617-9192 my name is Alma Gonzalez
alma gonzalez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Korri Vinson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Monique Williams
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kimberly White
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Aaliyah Johnson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sade rodriquez
|
Overall Experience
Rating:
5.0
Employees were great and very helpful
Rachael Black
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
lisa griffin
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
gaybrielle james
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LILLIAV CUNNINGHAM
|
Overall Experience
Rating:
5.0
Great experience
steven pinto
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Briyana Spencer
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
catherine pratt
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Tykwon Boswell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kristina bergmann
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jennifer Kilijanski
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Ayanna Williams
|
Overall Experience
Rating:
4.0
The only problem was when i was going to pay with cash i wasn't told over the phone i needed a card. So i put the money on a card to pay but when I got there to pay they they then proceeded to tell me I had to pay in cash. In the end it all worked out but communication definitely needs to better
diane cooper
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Donna Druitt
|
First Impressions
Rating:
5.0
I have never had a better storage/moving experience and I've done it a lot over the years. I highly recommend the 665 Perry St location in Buffalo NY. The staff, (specifically Todd, Caroline, Marshall and Brock), took time out of a very busy day to help make life easier for me. You guys rock. Thank you a thousand times! R. Spain--Baltimore, MD.
Rochelle Spain
|
Overall Experience
Rating:
2.0
Staffing was friendly; however Storage was extremely dirty and had roaches. Food left out in open areas as well as clutter. Staff should monitor and check area more frequently
OLA STEWART
|
Overall Experience
Rating:
5.0
The manager Carolin was amazing!
Danika Guerin
|
Overall Experience
Rating:
5.0
I absolutely love this location. ask for Isaiah. He explained everything to me step by step. The prices are very reasonable vs other locations that charge a higher price for a smaller storage space.
hope Isom
|
First Impressions
Rating:
2.0
Had to fight with the counter rep initially for the free first month because he tried saying it wasn't valid because they were at 90 percent occupancy, which was no where in the terms. Then gave us a unit that literally was the opposite side of the building about a quarter mile walk from the loading dock. It took several hours to unload a truck and walk everything all the way over. I will never ever rent another uhaul or go use a uhaul storage facility again.
katherine Faulring
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
alexa Kanarowski
|
Overall Experience
Rating:
5.0
Thanks - the check in/move in for my storage rental was a great experience.
Dipanjan Chatterjee
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Grace Kelly
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Danielle Sanders
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nancy Bell
|
First Impressions
Rating:
1.0
I paid over $200 for the storage and when I got there..I found out that my 10x20 was really 2 units and one of the units I can't even use cuz there's no door.I found it crazy that they would let me reserve it then tell me there's no door on one.I will be making some calls tomorrow about it but I think it was very unprofessional and ridiculous considering the price.
Cassandra Torres
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Julie Robertson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JASON ROSE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
sade rodriquez
|
First Impressions
Rating:
5.0
My initial contact was with Carolyn Doyle, she made my decision easy and my transition smooth, I was moving from other state and at that point I had a lot on my mind. Once in my unit, I always had easy access and I felt a sense of security. I would highly recommend UHaul Storage on Larkin/Perry St.
Andrea Cooper
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shaun Barbary
|
First Impressions
Rating:
4.0
Your worker double checked and made sure I got the right unit I REQUESTED AND I APPRECIATE him taking the time to do so.
Hilda Brown-garrett
|
First Impressions
Rating:
1.0
Our unit lock was messed up . We had to keep pushing it hard to put the lock in . It wouldn’t go all the way over it was Jammed. Waited in line for 45 for my reservation. But the employees were polite.
Should be open longer then 10 pm
I also seen a cockroach in the loading and docking area taking my belongs into storage. For all this my price should be a lot lower.
Kristen Aquino
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
EARLJ SPENCER
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ronald Mitchell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lynne Hansen
|
Overall Experience
Rating:
4.0
Isaiah was truly helpful, and kind from our phone conversation up until move in day! He answered all of my questions and made sure I understood how things work.
One improvement note would be to make sure your toilet paper is stocked regularly, seeing that you have a high volume of customers. It was mentioned paper towels were being flushed, and I believe it is because toilet paper was missing from the bathroom I used. Upgrading to larger commercial use toilet paper spools may be helpful!
All in all I am very pleased. Thank you!
MELODY JONES
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cherita Caminero
|
First Impressions
Rating:
5.0
Very nice , helpful
alfonzo satcher
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Julie Robertson
|
First Impressions
Rating:
4.0
Personal was great , considering they have to work with sucky company policies
Scott cannon
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Hugo Hurtington
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
LILLIAV CUNNINGHAM
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Marisel Rios
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
mike adams
|
Overall Experience
Rating:
2.0
Hi,
I was charged for a whole extra day - $40.00 for out of town because I handed in the keys of the truck 2 hours late. However, I was already in town with the truck. Even though the truck was already on the property from the day the before. It took me longer than expected to unload the truck. I had had 3 surgeries on my dominant hand and surgeries on both shoulders. It was just very hard for me. I just could not unload it faster. When the truck was due to be turned in at 3:00pm, I went in the office and begged for more time. The young lady gave me until 4:00pm, but I just could not completed it by 4pm. When I finally returned it at 5:00pm, she said that I inconvenienced another customer from renting the truck because I turned it in late. I don't necessarily believe that.
The next nightmare was the storage room facility. Both Saturday and Sunday - The place was STINK!! Not my actual unit. But, when you enter the building there was a horrible stench from a toilet that needed fixing. I can understand for the first day because things happen, but I cannot understand why it was not fixed the following day.
The next issue is with my actual unit. There is a 2 feet by 2 feet post from the building that takes up part of my 10 feet by 10 feet floor space. This is unfair!! I am not getting what I am paying for. There should be some consideration for this; I think that there should be a discount for this.
Thank you,
Michelle Bruce-Miller
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dianna Kilgore
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Raziya Hill
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Kayleigh Erickson
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Latasha Jordan
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Kimberly White
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Carlos Rosado
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Terri Moore
|
First Impressions
Rating:
5.0
Staff was very helpful. Facilities very clean. Felt very comfortable storing my things there. Would highly recommend.
Brandi Harzynski
|
First Impressions
Rating:
5.0
The facility was clean and well maintained. Not to mention, the monthly rates are affordable. The staff was always friendly and very helpful. They provided superb customer service and should be recognized for their efforts. The manager, Carolin leads her team by example. She was always accommodating when I needed help or had questions. U-Haul at Larkin District gets 5 stars!
Noyka Agee
|
Overall Experience
Rating:
3.0
Employee in the store were very rude at times.
Amanda McFarland
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jessica Weber
|
First Impressions
Rating:
5.0
Thank you
tony Cannon
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Karlin Bacher
|
First Impressions
Rating:
5.0
Buen servicio al cliente.
Marisel Rios
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
AMY WOODIN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
paul iya
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brenda Falk
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DALE ALAN JR SHAFFER
|
Overall Experience
Rating:
5.0
Very Satisfied ☺️
Aaliyah Johnson
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Karine Amato
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
richard Thompson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Catherine Lagu
|
Overall Experience
Rating:
5.0
Staff was wonderful
Eileen Sullivan
|
First Impressions
Rating:
5.0
The manager was awesome and quickly fixed an issue that came up.
Desmond McManus
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nancy Thompson
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kharizma Curry
|
Overall Experience
Rating:
2.0
It takes forever to rent a truck when it should not especially if I am renting a storage unit. You should not give out truck rentals based upon expected return dates but instead of when the trucks are actually returned. I based my moving for my employment based on these dates, however, those are not accurate in your database. Not to mention the super small storage units uhaul offers for a free month. This should be based off of the truck size that is rented not what you have available. I had an extremely hard time fitting a 26 foot truck rental into a space that is meant for a 2 bedroom apartment. Im sure guys can do better and since I manage 200 ppl on a daily basis I do not understand the barrier here. Thank you.
Linnea Marshall
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
MDIMRAN AHAMED
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
michelle cochran
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tracey Menefee
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Morgan Travis
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Steven Grant
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jaime Nunn-Stanley
|
Overall Experience
Rating:
4.0
Very well maintained, more containers needed because you definitely have this job hands down
Monica Lynch
|
First Impressions
Rating:
2.0
I was NEVER given an access card or code to get in after hours had to go and hope a door would open the facility was clean and climate controlled but not rodent controlled if storing anything there again would make sure it could not be destroyed by rodents which some of my things were
Laura Davis
|
Overall Experience
Rating:
5.0
Knowing how stressful moving can be and I'm a first time storage user all the staff and management was very helpful and assisted with making me feel less nervous about the whole thing. I'm very thankful....great customer service 😊
I've already told people to try there if they have any storage needs.
Serena Sims
|
First Impressions
Rating:
5.0
We had a great experience with Carolin! She was vey informative and able to help us out immediately. The entire property was very well maintained and everyone was friendly and helpful to our needs.
Carrie Kellar
|
First Impressions
Rating:
3.0
The only thing I disapproved of was my reservations were changed without me knowing it and I had a long trip I feel as if no one is on the same page and that is so unfair to paying customers thank you
Mary McMickens
|
First Impressions
Rating:
1.0
Reservation for a storage that was already occupied so got no storage because employees did not check to make sure after a hour trip . So I traveled for nothing as well . Instead of offering me a nother one for the same price they did not accommodate after their mistake very poor service. And on top of that I still ain't get my refund after they took it out .
Minerva Santos
|
First Impressions
Rating:
1.0
I was sent to a location that did not have storage, then I was hung up on by uhaul customer service. This is not the way that business is done.
Jesse Zimmer
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nancy Thompson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Destini James
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Crystal Jacobs
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lavern Watkins
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JUDITHYVONNE CROSBY
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Elisha Bowry
|
Overall Experience
Rating:
5.0
Very pleased with staff at the facility
Sheryl Townsend
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sheryl Townsend
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Apree Banks
|
First Impressions
Rating:
5.0
This facility was fantastic. The staff was really helpful and the facility itself was clean and well maintained. I will definitely recommend this facility to others in need of these services. Thank you to the staff that assisted us with our needs.
Carrie Cline
|
Overall Experience
Rating:
4.0
The current Perry St location manager (Carolin Doyle) was EXTREMELY patient & helpful in resolving my most recent problem. My storage room was "presumed" to have been "vacated" - without making any attempt to contact me for verification - based on my failure to place a lock on the door, even tho it was simply because I hadn't yet moved anything into the unit. I was never prev advised that the lock was required, even on an empty unit & even tho the rent was fully paid to date. I was very impressed with her customer service efforts.
I do wish, however, that there was 24 hour access to my indoor unit (or perhaps at least extended hours thru midnight or 1am) - similar to that of our outside storage units. It would simply make it more accessible when I can find help with moving my items. I am in my late 70s, & my potential helpers work til late evening.
Bernadette Caffery
|
First Impressions
Rating:
5.0
Staff did an excellent job,making sure all my uhaul needs were meet. I recommend this facility! Great customer service!
DEWAYNE A VASS
|
First Impressions
Rating:
5.0
Carolyn the manager has great customer service, the facility was clean and yes I would recommend U Haul to a friend.
Andrea Cooper
|
First Impressions
Rating:
5.0
Friendly staff
Jaimie Lillis
|
First Impressions
Rating:
5.0
The service we received from Paula Lopez was superb! Exceedingly professional and friendly.
Drew Meyer
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Teresa OConnor
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KaDeja Harris
|
Online Move In
Rating:
1.0
They changed my move in date and I have been on hold for an hour and no answer.
Ridhi Sharma
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Linda Copeland
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christina Banas
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TIMOTHY VON DER EMPTEN
|
First Impressions
Rating:
4.0
I feel that the place was clean well lite and the staff excellent but one complaint is not with the staff or the place it's with the over all company. I paid for my storage units until may 20 but was out by may 5th no refund on the difference so would not recommend the u haul company overall
Mary Vella
|
Overall Experience
Rating:
5.0
Have previously stored with U-Haul at a different location, and have had no issues. The Larkin location is closer to our new place, and I love how large the loading doc is, and that we are able to bring in both of our cars at one time to unpack. Staff has been very friendly and helpful as well.
Miranda Hoefler
|
Online Move In
Rating:
5.0
Great experience.
james smith
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Victor Munoz
|
First Impressions
Rating:
5.0
Great service . Would just be easier if I could pick up my rental at the larkin location rather then traveling to other locations to pickup my rental a little inconvenience.
David Irizarry
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JESSICA SMITH
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
DEBRA ZWETSCH
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
joselyn santiago
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Joshua James
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
IJNNEZAKKEE AMATUL NAFI
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shatia Smith
|
Overall Experience
Rating:
5.0
Very clean and staff was very helpful ! Would recommend and come here again!
Rasheena Charles
|
First Impressions
Rating:
5.0
I was very HAPPY with everyting.
eran gensler
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cormac Banko
|
Overall Experience
Rating:
5.0
THE SERVICES I RECEIVED FROM KEVEN RIVERA AND ISAIAH , AT 655 PERRY ST . BUFFALO NY 14210, WAS ABOVE AND BEYOND! I WAS AMAZING!
I WAS IMPRESSED BY THEM !
Thank you very much!
Respectfully
Ms.Fancer
Milagros Fancher
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ginger Perez
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
James Austin
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
TONY YE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TONY YE
|
First Impressions
Rating:
5.0
The whole staff was very helpful and courteous on the task that I had a head of me. Tom the manager help me in many ways truck and rental space. Thank you everyone 😊
Krystalyn Betty
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MICHAEL BAUMAN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ron lauer
|
First Impressions
Rating:
5.0
Pleased with the helpful service.
Michael Nichols
|
First Impressions
Rating:
4.0
Only problem I had was my storage unit leaked
My experience with the staff was great. Especially the young blonde gentleman. Unfortunately I forgot to get his name
Donald Block
|
Overall Experience
Rating:
5.0
Girl was very nice that took care of me.
Dennice Hernandez
|
First Impressions
Rating:
1.0
NOT TO HAPPY
Joseph Navarro
|
First Impressions
Rating:
1.0
I came on a Saturday to move my things out of storage and rented a truck for 6:30 p.m., only for the storage place to be closed at 7 and now I’m out of a truck and can’t get my things removed.
Tahawna Roberson
|
First Impressions
Rating:
5.0
Iris and Tom took care of me. They were great!
Shalinda Myles
|
First Impressions
Rating:
5.0
Amazing customer service and clean facility.
Maristell Schlereth
|
First Impressions
Rating:
4.0
Customer Service rep was quick and proffessional while serving multi customers.
SABRINA RAY
|
First Impressions
Rating:
4.0
almost 5 stars. Need to keep the restrooms clean. The one I used was rough. Nice folks in the office though.
Mike Bess
|
Overall Experience
Rating:
5.0
Allen was super cool! He definitely have great customer service!
keshia mumford
|
First Impressions
Rating:
5.0
Excellent customer service!
EMILY EAKER
|
Overall Experience
Rating:
5.0
Exellent service and the guys friendly and helfuly peoples. I recommended 100%
Efrain Rios
|
Overall Experience
Rating:
5.0
Very helpful!
jamie rickard
|
Overall Experience
Rating:
5.0
The nicest storage place in buffalo i have had yet.i will reckon mend other ppl to go there.
Sonja Scott
|
Overall Experience
Rating:
1.0
I have already sent in a review, but continue to receive emails asking for review.
Michael Freeberg
|
Overall Experience
Rating:
1.0
Had a poor experience to say the least. Not enough space within this box to list the inefficiencies, and lack of customer service. Spoke with Tom, the area mgr, and that went nowhere. Poor management!
Michael Freeberg
|
Overall Experience
Rating:
5.0
great customer service
Kristin Mckenna
|
Overall Experience
Rating:
5.0
Good staff.
Matthew Hunwick
|
Overall Experience
Rating:
2.0
Had multiple issues scheduling delivery of our UBox. We called multiple times to try to schedule delivery. It was delayed several days. Tried to leave alternate phone # multiple times to no avail.
Michael Kandrashoff
|
Overall Experience
Rating:
1.0
I tried calling for weeks. No answer. 1 month late delivery. Premature pickup of my box. Overall poor communication. Likely won't utilize uhaul again.