Customer did not leave a comment.
Gerard MaddockCustomer Reviews for U-Haul Moving & Storage at Ina Rd
(W of Thornydale Rd)
Services at this Location:
Contact Us
4040 W Ina RdTucson, AZ 85741
(W of Thornydale Rd)
Services at this Location:
Office Hours
- Mon-Thur: 7 am–7 pm
- Fri: 7 am–8 pm
- Sat: 7 am–7 pm
- Sun: 9 am–5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Customer did not leave a comment.
christian bondi- Rating:
- 4.0
I rented here for 25 months on autopay during a multistate move.My review is based on Chris the store manager, he was great from the beginning, he is super helpful, friendly and does a great job caring for the customer. My last interaction with the Asst Mgr would be zero stars due to the following: Upon preparing to move out, on the 22nd of March I was fully paid until the 5th of April, the assistant Mgr. left a rude message on 3/23 at 12 noon saying she was going to get a locksmith to cut off my lock on my unit, and charge me $80.00 if I didn't return 3/23 and remove my lock. I didnt see her call until after hours, I called back, shocked, upset and confused; why would you threaten me, it's still my unit through 4/4, I fully intend to return and sweep out the unit where a small amount of smoker pellets spilled( there was no broom on site to borrow). She first defensively tried to tell me I had to be fully out and take my lock, once I explained that I was paid through next month, I was moving 15 days in advance, she'd realized she made a mistake, and apologized, however this was way out of line to make the call in the first place, checking records should be the first action before leaving a message that was intended to threaten a customer. I returned that evening to remove my lock on 3/23 and vacate a full 13 days in advance so I didn't have to deal with any futher interactions.
Katherine Hanson | Overall Experience- Rating:
- 5.0
Great customer service. Took the time to make sure everything was working correctly and even checked the air in the tires.👍
Thomas Valerius- Rating:
- 4.0
Customer did not leave a comment.
Sangwook Kim- Rating:
- 2.0
The truck was clean, however there was an issue with the transmission that made driving the truck very difficult. These trucks should be better maintained. The fuel charge was outrageous!
Teresa McGuire- Rating:
- 5.0
Fast, efficient service. Very nice staff.
Leslie Offer- Rating:
- 5.0
Customer did not leave a comment.
Elizabeth Minno- Rating:
- 5.0
Customer did not leave a comment.
Juan Matty- Rating:
- 5.0
Customer did not leave a comment.
Anthony Celaya- Rating:
- 5.0
Customer did not leave a comment.
christina LaMotte- Rating:
- 5.0
Customer did not leave a comment.
Edwin Anderson- Rating:
- 5.0
Customer did not leave a comment.
christian bondi- Rating:
- 5.0
Nothing- my experience was wonderful despite an otherwise incredibly stressful move. Uhaul staff were the highlight of my day and ensured everything was done quickly and correctly. Thank you so much!!!!
Heidi Gilman- Rating:
- 3.0
Took 4 hours to install when we were told and hour and half. Then I got in the car and it was making a noise apparently the muffler was rubbing against the new hitch had to come back to fix that.
Maria Cammarata- Rating:
- 4.0
Customer did not leave a comment.
Valerie Jorstad- Rating:
- 5.0
Wonderful experience!!!
Mindy Dunn- Rating:
- 5.0
These guys were excellent! Best possible experience
Christopher Cowherd- Rating:
- 5.0
The young man that helped me was beyond nice and helped me immensely. I think his name was Hernando
Dan Keith- Rating:
- 5.0
Everything went smoothly!
Juliane Perez- Rating:
- 5.0
Customer did not leave a comment.
KRISTIE MCGILL- Rating:
- 5.0
Very gest and friendly staff!
Ron SEVINSKY- Rating:
- 5.0
Customer did not leave a comment.
David Weiss- Rating:
- 5.0
I like doing busines and renting equipment at this location
David Rivas- Rating:
- 5.0
Customer did not leave a comment.
Evan Griffoths- Rating:
- 5.0
Customer did not leave a comment.
JUNIOR ADELBAI- Rating:
- 5.0
Customer did not leave a comment.
Jana Davis- Rating:
- 5.0
Customer did not leave a comment.
Teri Baugh- Rating:
- 5.0
The staff were very nice, helpful and professional. It is one of the best U-Haul establishments I have done business with and I will be back here again. Thank you for everything, Barbara
BARBARA KOEHLKE | Overall Experience- Rating:
- 5.0
The pretrip inspection link had to be completed at the pick up location. I didn’t see the text with the link until I got home. A heads up from staff prior to departure would have helped.
Matthew Horetski- Rating:
- 5.0
No comments. Everything was smooth and efficient
David Brown- Rating:
- 5.0
The young man that took care of me at the counter was super helpful. Even when I had to change the equipment I was renting.
David Peel- Rating:
- 3.0
Seemed that the instructor to park the rental was not all that clear Seemed that there wasn't enough staff at this location
susan simon- Rating:
- 5.0
He was friendly , helpful and patient . Great experience!!
Bonnie Snavely-Craig- Rating:
- 5.0
Fast friendly service and simple check in and check out. Definately impressed!
Brian Lamb- Rating:
- 4.0
Customer did not leave a comment.
Sabrina Garcia-Gomez | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Robert Colburn- Rating:
- 5.0
Three local rentals in three weeks, all were good experiences.
Willliam Penrose- Rating:
- 5.0
Everything went smoothly, and the gentleman helping me check out and hook up the trailer went above and beyond!
Kimberly Tankersley- Rating:
- 5.0
Customer did not leave a comment.
brian deats- Rating:
- 5.0
Customer did not leave a comment.
Desera Caswell- Rating:
- 5.0
Great job
Ronald Schindler- Rating:
- 5.0
Loved the quick in and out service I received. I needed a truck to deliver a bed I bought and wanted to avoid the hefty delivery charge from the store. The gentleman that assisted me was helpful and professional and gave me some good loading tips for the truck. Thanks U-Haul!!
Francine Arvizu- Rating:
- 5.0
Customer did not leave a comment.
Delva Gill- Rating:
- 3.0
Service was a little slower than I'd hoped, but the guy was by himself and doing the best he could having had his coworker not show up apparently. But equipment was great and the process went smoothly once I was waited upon.
Anna Stickroth- Rating:
- 5.0
Customer did not leave a comment.
Rosemary Gregory- Rating:
- 5.0
Excellent customer service from Chris at pick up around 2 pm and also when dropping off by the morning crew as well. Quick n easy. Helpful geat team u got there!
Larry Sindis- Rating:
- 5.0
Customer did not leave a comment.
Lorie robinson | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Constantine Markes- Rating:
- 5.0
Customer did not leave a comment.
Raquel Zevallos- Rating:
- 5.0
very impressed with how easy the trailer was to tow (6X12 size)
Craig Miller- Rating:
- 5.0
Maybe have coffee in the Lobby? Or water bottles :)
Katrina Hillman- Rating:
- 5.0
Staff at this location is always friendly and helpful
Steve Morganstern- Rating:
- 5.0
very helpful
stephen mersch- Rating:
- 5.0
Well rounded group of workers !!!
Christopher Swearingen | Overall Experience- Rating:
- 5.0
The customer service representative was very courteous and helpful in all respects. Great location!!
Randolph Mahoney- Rating:
- 5.0
Customer did not leave a comment.
Rene Norzagaray | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Rene Norzagaray- Rating:
- 5.0
Customer did not leave a comment.
sebastian inigo- Rating:
- 1.0
Customer did not leave a comment.
Oneka Dixon- Rating:
- 5.0
Customer did not leave a comment.
JEANIE FRY- Rating:
- 5.0
Customer did not leave a comment.
Christopher Paterniti | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Richard Cramer | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Bryan Pitches- Rating:
- 5.0
Check for leaks, was not an issue for me but someone could have things damaged accidentally! Thanks :)
Cory Glenn- Rating:
- 5.0
Customer did not leave a comment.
Darlene Zahne- Rating:
- 5.0
I called to see if I could pick up the trailer the day before I was scheduled and was told that would be fine. I arrived 3 hours after I called and no one was there. I called the number on the door of the office and spoke to a very nice lady who told me that she was never informed that I was going to be there early. I ended up driving back into Tucson to another facility to get a trailer and the manager was very nice and gave me a little discount for my troubles which was appreciated. The trailer worked great just lost some time.
Dwight Gigstad- Rating:
- 5.0
Customer did not leave a comment.
Tammy Crowe- Rating:
- 5.0
Same as anove.
Jose Robles- Rating:
- 5.0
Couldn’t have been a more pleasant experience. Rented a car dolly, and it was as easy as checking out a library book! And the equipment return was even simpler! Great guys, and a great store!
Donald Golding- Rating:
- 5.0
Customer did not leave a comment.
CAROLYN BARRETT | First Impressions- Rating:
- 4.0
My overall experience was very good. Other than an occasional U-Haul truck being parked in the way and the gate card sometimes taking forever to get in or out of the complex, my biggest and really only concern was the numerous increases in the monthly rental fees.
FREDERICK KINZER | Overall Experience- Rating:
- 5.0
No improvements necessary. We've had nothing but outstanding experiences with UHaul.
melanie sibe- Rating:
- 5.0
Customer did not leave a comment.
Deanna Evenchik- Rating:
- 1.0
Nasty person she stole 100.00 dollars from me
Robert Gippe- Rating:
- 5.0
Customer did not leave a comment.
Roger Doulgas- Rating:
- 5.0
Customer did not leave a comment.
Teal Serrano- Rating:
- 3.0
Heavy traffic location. Very nice service.
Christian Carlsen- Rating:
- 3.0
Everything was good, the only thing that i was disappointed in is after using you for 7 years i could not be refunded a prorated portion of my recent payment on the storage unit that i ended up closing out with you.
elisabeth devoy | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
jessy mahurin- Rating:
- 5.0
Customer did not leave a comment.
Patrick Boxmeyer- Rating:
- 3.0
I called ahead a week in advance and requested the trailers I needed. He reassured me there would be no problem. I show up and they have my box trailer but not my open trailer. They called around and the closet place was a bit of a drive so the told me they would wave this rental . We got all hooked up and he ran out and said we’re taking $25 off the rental and I was like but they told me the full amount .. it not only cost us money in gas but having to drop it off at the local picked up was an inconvenience. The guy i returned to didn’t know much about what happened other then simple notes left for him so I had to explain the whole story. I told him they originally promised me and I have 2 witnesses the full amount back! In the court of law that’s a verbal agreement. I am not happy with this experience as I have been renting for 9 plus years and only had one other bad experience.. make this right please? I got my $25 off but deserve all my money back because that was our verbal contract. The guy I dropped off was a pompous person and very rude about it all .
Michael Howell- Rating:
- 5.0
Customer did not leave a comment.
MARCOS GARCIA- Rating:
- 5.0
I feel they did a great job! Returning the truck could have gone quicker.
Cheri Chauvin- Rating:
- 5.0
Great crew. Cheerful and helpful
Crystal Hamann- Rating:
- 5.0
The thing I appreciated most was the Customer Service I got from Chris Miller.
JOHN GIBSON | Overall Experience- Rating:
- 5.0
I made my reservation at a location that was much more convenient for me, and this one was not only 15 minutes away, it was in the opposite direction of my trip. Not being able to pick up the truck and dolly where they were originally reserved was frustrating. That said, the personnel at the new location were very friendly and helpful and I appreciated their work.
Lane Van Ham- Rating:
- 3.0
I think the questions you are asking me are leaving out a lot as far as do you just want to say "we are this and that" rather than improving things for your customers. Just saying... But you know that Im sure
Stephanie Torba- Rating:
- 2.0
The equipment was clean, but FAR from well maintained. The Check Fuel Cap light was on and the person said they had just done maintenance on the vehicle and that it should not be an issue. It wasn't until after we had loaded the truck and we were 300 miles into the trip that we discovered the reason was a major leak in the fuel line leading to the fuel tank. The gas would flow out when trying to fill the truck. Plus, you could see vapors in the shadows caused by the sun. This truck was not safe to drive across the country, (which we did Arizona to Ohio). The muffler also had a hole/leak which was extremely loud and their was a small fix the bed of the truck that was not safe. It had curled up and was a trip hazard and a potential damage hazard to cargo on the truck. The radio did not light up, so you never knew what time it was or what station you may be listening to. The audio jack for playing from your phone was also unavailable and did not work. This truck needs MAJOR repairs or should be decommissioned. The fuel line issue alone made this a dangerous trip and cost us a lot extra as fuel with spilling out during a fill up and the mileage with vapors spewing out did not help. When stopped, you could smell fumes. The location and people were nice, but the truck itself should never have been on the road and their maintenance should have done a much more thorough check of the vehicle.
Dan Bertke- Rating:
- 5.0
Everyone was always willing to help and always pleasant to deal with. Not once did I go in there and not have someone happy to help.
brooke killian | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Laurie Huber- Rating:
- 4.0
Bryan is amazing! First time I've ever been helped at UHaul by someone who seemed upbeat, helpful and friendly. Usually, I'm there for 30_40 minutes before someone even bothers to help at the counter, and even then they usually act as though their day got ruined. Not Bryan. He's awesome. Glad you got rid of the drunk loser you had managing before.
Kenneth Sprague- Rating:
- 5.0
Customer did not leave a comment.
Steven Prenzlauer- Rating:
- 4.0
drop off staff were very helpful, knowledgeable and capable at their job
Danielle Briden- Rating:
- 5.0
Customer did not leave a comment.
Alejandro Diaz- Rating:
- 5.0
Customer did not leave a comment.
James Hess- Rating:
- 5.0
Process went flawless. Moved 2,076 hundred miles from Arizona to Norther Wisconsin 26' truck and car hauler. Kudos to gentleman in Catalina Arizona for all of his help getting road ready with car hauler. Folks at Indian Shores in Woodruff Wisconsin were very accommodating with after-hours drop off. Everyone very knowledgeable and the message was the same through entire communications. They made it easy and there is enough stress involved in moving to begin with. Thank you,
DavId Cox- Rating:
- 4.0
Having to go through all the checks with the employee when returning the truck was a bit much. Should be done after the customer leaves
Brian Hansen- Rating:
- 5.0
I was completely satisfied, easy online process and execution.
Kenneth Koepke- Rating:
- 4.0
Have the equipment available that a reservation has been made for.
Juan Sharp- Rating:
- 5.0
Bryan was wonderful, and a big help in a tough situation.
melissa Ritzen | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Dennis DeCaro- Rating:
- 4.0
Customer did not leave a comment.
Joan Clark- Rating:
- 2.0
Coffee and doughnuts would be good ha thanks.
bill young- Rating:
- 5.0
Customer did not leave a comment.
Tim Keeland- Rating:
- 5.0
What a great experience! Chris was great to work with, and had the hitch installed on my car in less than an hour… he recommended a nearby restaurant, and I wasn’t half way through my lunch when he called and said the vehicle was ready! And, the food was awesome! If you have any trailer, hitch, whatever - use this U-Haul site!
Mark Olson- Rating:
- 5.0
Nothing. Staff was very accommodating and Laurie did an excellent job installing my trailer lights
John Riccio- Rating:
- 5.0
Chris, We wonderful to work with and did the job nicely. A pleasant experience all the way.
rick rupp- Rating:
- 5.0
Customer did not leave a comment.
jeff levine- Rating:
- 4.0
The guy who helped me was not much of a help. I believe she was the manager, heard the conversation and took over. That's why she's the manager, great customer service and helped me with a difficult situation I was in.
JOSEPH VALDEZ- Rating:
- 5.0
Great service, all excellent
Daryl Lamfer- Rating:
- 5.0
Customer did not leave a comment.
Liz Hootman- Rating:
- 5.0
When I arrived, everything was ready to go. The trailer I rented was quickly hooked by the employee. After a quick test of my signals and lights, I was on my way.
Gary Clark- Rating:
- 1.0
Get Friendly service at the counter. Not young smart mouths that likes to talk down to customers. And do some maintenance on your trucks. I have used U-Haul for 40 plus years, and this was the most worst experience I ever had with the U-Haul.
James Meador- Rating:
- 5.0
Customer did not leave a comment.
Bernadette Kimbrough | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Mark Granadozin | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
David Dickerson | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
maureen mickalonis | Overall Experience- Rating:
- 5.0
I am a little late with this review. Booked the end of October. Lori was absolutely wonderful and helpful with the storage unit. She was courteous and kind. Grant took my truck reservation and was also helpful. Seems like you have great people working at this site. Alicia Bass 520 345 2479
alicia Bass-castillo | Overall Experience- Rating:
- 5.0
So happy storage facility so close to where I live. Very convenient for me.
Emma Coody | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Luke Perry | Overall Experience- Rating:
- 4.0
The staff was hard working and very helpful. Only issue is that when I went to put things in my unit at the threshold of the door there is a ledge. NOT GOOD! Trying to lift loaded carts over the threshold was awful. Items fell of carts on several occasions. Need to fill in with cement and smooth off so it is easy to roll cart into the building. Otherwise your employees at this location were super!!!
Marco Miramontes | Online Move In- Rating:
- 4.0
Customer did not leave a comment.
Lourdes Walters | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
dave quick | Overall Experience- Rating:
- 5.0
Omg. Best end of story
layne pomp | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Kara Young | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Martin Cavassa | Overall Experience- Rating:
- 3.0
Short staffed Truck size not available Storage unit size not available
DONNA HART | First Impressions- Rating:
- 5.0
The Ina road team made it easy to sign up for the unit and check out when we moved. No hassle.
DAVID PEEL | Overall Experience- Rating:
- 5.0
Everyone was very helpful!!!
SHELANDA NELSON | Overall Experience- Rating:
- 5.0
Super attentive and professional staff.
yenenia mendez | Overall Experience- Rating:
- 5.0
Excellent in every way. Customer service exceeds every possible expectation.
Daniel Laprevote | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
James Graham | Overall Experience- Rating:
- 5.0
When booking, I was under the impression that our unit was a drive up. When we arrived at 5am to unload our truck, we discovered that it was an interior unit, with a three and a half inch lip at the door that made dollying our belongings challenging. The awesome upside was that the interior was air conditioned so we didn’t roast.
Kerrie Gimmler | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
ruben moreno | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Philip Pederson | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Karen Dyson | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Sandra Kok | Overall Experience- Rating:
- 5.0
We were happy to be helped by all the really nice employees! Thank you all.
richard hehir | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
SARA GARCIA | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
JEFFREY BERRY | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Tyler Cwach | First Impressions- Rating:
- 5.0
Thank you for a wonderful service. Steve layman
Steve Layman | Overall Experience- Rating:
- 3.0
Did not appreciate the rapid automatic escalation in prices !!! Somewhat helpless when one lives so far to easily move stored items.
Sylvia McCormick | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Karen Dyson | First Impressions- Rating:
- 4.0
My only complaint was the constant rate increases.
Darionne Williams | Overall Experience- Rating:
- 5.0
Chris is great! Always goes over and beyond his call of duty. I appreciate him so much... thank you Chris for all your help!
Karen Dyson | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Michael Grundt | Overall Experience- Rating:
- 5.0
Chris keep up your great customer service!
nadine hurtado | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
CHANTAL BLISSETT | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Karen Dyson | Overall Experience- Rating:
- 3.0
The unit was not clean, not only with dust and spiderwebs but with some artificial leaves left behind by previous tenant. One of your male employees is rude and seems to be always angry without any reason to respond or deal with the customer in that manner. However, the other male employee, who could handle cash payments, and the lady employee were courteous, attentive, and very helpful
Frances Araujo Lopez | First Impressions- Rating:
- 5.0
Super awesome Christopher Miller at the ina store always was super helpful and always made sure to right any wrongs couldn't recommend this place more super smooth payment process and even tho my auto pay got screwed up a few times Chris always took care of my issues and I always left with a smile 10/10
Louis Wilkinson | Overall Experience- Rating:
- 5.0
Staff was very pleasant and helpful. I will definitely use their location and services in the future.
John Trimbac | Overall Experience- Rating:
- 4.0
Cost for storage in general is expensive across the board. Not just by UHAUL. Thank you for your facility.
Eliza Grigsby | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
James Graham | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Cory Glaberson | First Impressions- Rating:
- 3.0
The lock on unit C130 was extremely hard to open and close I eventually had to use a hammer claw to pull it open.
Alexander Wathen | Overall Experience- Rating:
- 5.0
Only issue was at times it took several tries with the card to open the in-gate. Never an issue with the out-gate. The facility is well-=maintained and staff was helpful and courteous.
MARK HARDING | Overall Experience- Rating:
- 5.0
We had our belongings in storage for 7 years at this location and everything was well maintained and secure. Staff was outstanding !! Finally found our forever home and packed our stuff out yesterday…. Very pleased with this facility and staff. Thank you for taking care of our precious belongs. We are forever grateful !!
JANICE BROWN | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
DANA VOGEL | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
RUTH STRUMIL | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Victoria ADAMS | First Impressions- Rating:
- 3.0
I rented a temperature controlled unit and the AC was broken causing me to lose some of my content sadly.
Wayne Loretta | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Paula Wood | Overall Experience- Rating:
- 4.0
Overall great for my storage needs. Thank you.
Jesus Machado | Overall Experience- Rating:
- 5.0
I used the storage for 11 months and never had and issue. Was easy to make your payment on line.
Dorothy Hatfield | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Megan Evers | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
albert haag | Overall Experience- Rating:
- 5.0
Easy to move into staff friendly and helpful.
Michael Grundt | First Impressions- Rating:
- 4.0
Easy, convenient, right price for the space, easy online ordering for truck and storage unit. Staff made it very easy when I got there.
PAMELA BOLTON | First Impressions- Rating:
- 3.0
Narrow hallway moving around with large items a little challenging, Storage inside room needs to have lights.
Alberto Cortez | Overall Experience- Rating:
- 5.0
The site was very friendly and easy to work with
Yvonne Castaneda | Overall Experience- Rating:
- 5.0
I wasn’t happy about not getting any of my monthly money back but above all great management
Patricia Holmes | Overall Experience- Rating:
- 4.0
Access and lighting would be improved with a wider rolling door. Customer service by employee (Garrett) at Ina Uhaul was excellent. After a long and tiring day of moving out, I arrived just a couple of minutes after closing to return the truck. The store doors were locked and I headed back to the truck. Garrett saw me through the store window and came out to help me. His attention to helping the customer is outstanding!
Timothy Arbenz | Overall Experience- Rating:
- 5.0
Overall good experience
Mallory Schwaia | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
julian villalpando | Overall Experience- Rating:
- 5.0
Christ is a great manager, runs his store very professionally! Staff is very helpful too!
mathew daniel mcdonagh | Overall Experience- Rating:
- 2.0
The staff is ridiculously slow and unresponsive.
Derek Mills | Overall Experience- Rating:
- 4.0
Looked after in a professional manner
WILLIAM KRATS | Overall Experience- Rating:
- 5.0
All of the employees are so kind, patient and knowledgeable. Thank you.
suzanne chapman | Overall Experience- Rating:
- 5.0
The only option we wanted to go with happened to have an indoor temp controlled unit for us. The staff was very helpful and answered all questions. The facility was taken care of and leaving our belongings there was a safety you can't put a price on. We had no issues with insects or critters residing in our items (though we did use totes and not boxes (highly recommend) due to the upkeep and spraying they did. You could see the bodies of the deceased after they sprayed on the outside of the units confirming they do indeed do what they can within their control. Not a complaint, just fact. The carts they supply made the move in and out much easier then if we had to foot it all in/out by hand. The temp control always seemed to work when we would go to the unit and nothing molded or got musty. Granted all items you plan to leave should be taken in consideration, though this would still be my first choice if that option wasn't available.
Bruce chadwick | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
julian villalpando | First Impressions- Rating:
- 5.0
Staff looks forward to help.
Ronnie Moore | First Impressions- Rating:
- 5.0
Thank you.
Luis Lopez | Overall Experience- Rating:
- 3.0
We had a unit there for afew years and the price kept going higher and higher every year. This was the main reason we decided to come up with another solution.
Top Golf | Overall Experience- Rating:
- 4.0
Lots and lots of dead bugs stuck to my furniture as well.
JOAN MATTHEY | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Adam Dusty | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Margarita Ochoa | Overall Experience- Rating:
- 5.0
Chris did a fabulous job with my truck rental. He also graciously took care of a billing issue very professionally and l will definitely refer anyone looking to rent a truck to go to Ina Rd UHaul!!!
Janet Ciarvella | Overall Experience- Rating:
- 5.0
Damian provided excellent service
Ray Wagner | Overall Experience- Rating:
- 4.0
Easy rental, easy access, clean and well lit facilities. Uhaul rep had a question, called supervisor, no answer but supervisor called back immediately. Uhaul rep wasn’t the friendliest but he was efficient and knowledgeable.
pam fraizer | First Impressions- Rating:
- 3.0
I had reserved a storage unit about 5 days before I arrived. When I got to the storage facility, there was a lock on the storage unit. No one explained what the lock was but when they opened the unit, it was empty minus dirt and a ton of dead giant beetles. The staff was friendly and helpful, just kind of terrifying seeing giant dead bugs before I store my stuff in there..
Adam Quintana | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
James Jones | First Impressions- Rating:
- 5.0
Damian was very busy when l was there, but he did an awesome job making sure everyone got treated in a very courteous manner. He was polite, friendly and efficient!
Janet Ciarvella | First Impressions- Rating:
- 5.0
Excellent customer service!
Joseph Reyes | Overall Experience- Rating:
- 5.0
Very helpful and professional.
MARK HARDING | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Katrina Miranda | Overall Experience- Rating:
- 2.0
Gate wasn’t always secured. Moved to a bigger unit and was given a unit outside the gate without being asked it was okay. Did the online move out request and the move out was not processed until I called the office twice a month later.
Michael David | Overall Experience- Rating:
- 5.0
Manager Chris Miller was awesome and was totally helpful
Maureen Kudlich | First Impressions- Rating:
- 5.0
Moving and relocating across 1500 miles is hard enough, this Uhaul facility was great! The Manager was so nice in helping us acquire our storage unit right at the same site that we returned our rental truck,, made it far less stressful.we had such a good experience with the dropping off of our uhaul and learning that we got 1 month of storage included in the price made a huge difference as did the friendly and helpful staff made this experience the best possible.
Katherine Hanson | First Impressions- Rating:
- 3.0
Out of 3 storage units only 1 was satisfactory. The seal on unit 2 was so poor that all of our belongings were covered in 1/4 inch of dirt. Unit 3 was filled with bugs sooo many bugs that it was apparent pest control is not being used.
Laurie Lewallen | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Javier Alvarez | Overall Experience- Rating:
- 5.0
The crew at the Uhaul store were professional, pleasant and very helpful. I couldn’t be more pleased with their service
Michael Doyle | First Impressions- Rating:
- 3.0
Not enough people working there. Took awhile to get my unit. Then when going there, their was no one at the desk and had to wait for awhile again. Also I was told you could check out of your unit over the phone, but when I called they said I had to be there in person. So that was 40 minute drive just to get a paper
david devencenzi | Overall Experience- Rating:
- 1.0
Terrible customer service. I was charged a late fee every month even though I had direct deposit so had to deal with that each month. Could never get anyone on the phone and storage was over priced.
John Owensby | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Dorothy Hatfield | First Impressions- Rating:
- 4.0
Fix broken access gate!
Theresa Grant | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
isis gastelum | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Devorah Azoulay | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Katrina Miranda | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Lar Bjorum | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Philip Pederson | First Impressions- Rating:
- 5.0
We always receive great service from the staff here.
Dan Campbell | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
FREDERICK KINZER | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Aleshia Sayler | Overall Experience- Rating:
- 2.0
I’m disappointed because I agreed to a certain amount. I was charged 30.00 more. When I called to find out why I was hung up on. Now I have to go in person. Mike is very professional but when he is gone it’s different.
JOAN MATTHEY | First Impressions- Rating:
- 3.0
I did not order a storge unit... really can't answer the questions ... beauseci really don't know the answers... because I do not have a unit... nor did I rent anything from you... so if you have any of my money. PLEASE RETURN ASAP.....
Shannon Kolvis | Online Move In- Rating:
- 4.0
Customer did not leave a comment.
George Osler | Overall Experience- Rating:
- 4.0
The only thing that I might change is to allow access, for the customers, to a trash receptacle.
Becky Kumley | First Impressions- Rating:
- 2.0
When I scheduled this, I was told over the phone the drop off and my storage unit would be Oracle Road. I called back the day before I was arriving and they said that’s not what’s in the system. They sent me to Golf Links for storage but when I got there, there was no unit available for me. Finally, when I was redirected to Ina Rd., I was still given a hard time before finally receiving the smallest possible unit to store the contents of your 6x12 trailer. Poorly managed expectations and underwhelming delivery/execution of service. Overpromised and under delivered. To add insult to injury, I was unable to access any online platform to return trailer and have to return again during business hours to tell them I left a trailer in their lot. The only rental on my account is the storage unit and despite talking with the local scheduling manager, I was not easily able to remove the trailer or check it back in.
James Szigeti | First Impressions- Rating:
- 5.0
Sonia was very helpful and stayed late to help us even though she didn't have to. She made the whole process easier and even found us a truck at another location.
Dan Campbell | First Impressions- Rating:
- 1.0
The overall experience was good until my reservation was not upheld. I set the reservation two weeks out and was assured a unit inside upon arrival I was denied what I had reserved.
Colt Malone | First Impressions- Rating:
- 5.0
Staff at this location were efficient and expeditious.
George Osler | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Alexis Mendez | Overall Experience- Rating:
- 4.0
All good. Only comment- Front desk needed more help both times I was there.
David Kuker | Overall Experience- Rating:
- 5.0
Had dealings with an employee named David a number of times, he’s very professional. Please give this young man kudos.
VANCE SANDRETTO | Overall Experience- Rating:
- 5.0
Thanks Michael
Patricia Gibble | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jeff Smith | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Laurel Clark | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
linda eckle | First Impressions- Rating:
- 2.0
All I can find is Sonia Weaver on my receipt I’m not sure if that was the lady that I had dealt with but she was very frustrated and huffing/puffing the entire time. Her and another worker were complaining about someone not cleaning up the storage unit I had reserved. To me that is unprofessional and doesn’t need to be talked about in front of customers. She told me she will have it cleaned out by 3. I had arrived after 3 & the unit was untouched. My fiancé had to go ask for a broom and a male worker told my fiancé to wait so he can ask if the manager wanted him to clean it out & a female worker said “no he can clean it himself” that is very rude! Pisses me off more that I gave Sonia the extra time to have it cleaned just to have my fiancé clean it out instead. Not happy with my first experience dealing with a storage place.
Alexis Mendez | First Impressions- Rating:
- 5.0
Highly recommend for all your moving supplies and van rentals they were exceptional and on hand for my every needs and their storage units are very clean.we rented a climate controlled unit and it was very clean and easily accessible...I would definitely return to this location for our next move!! Thank You, U-HAUL TEAM
richard granillo | Overall Experience- Rating:
- 4.0
Thank you guys, you guys are awesome at what you do!!
daryll beal | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
William Rubly | Overall Experience- Rating:
- 5.0
The place was always clean, plus excellent customer service.
Matias Yegros | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
suzanne parker | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
james lincoln | Overall Experience- Rating:
- 5.0
Ashley she’s very nice and helpful
Joseph Reyes | First Impressions- Rating:
- 5.0
Fast, friendly, clean. The layout is good for loading and unloading.
Gayle Hutchison | First Impressions- Rating:
- 5.0
Excellent customer service!
Jacquelynn Petty | First Impressions- Rating:
- 5.0
Customer service is excellent!!
Jacquelynn Petty | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Paul Clee | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Candace Lewis | Overall Experience- Rating:
- 5.0
Great Services
Mark Valencia | Overall Experience- Rating:
- 5.0
Mike was a big help and Jeremy was great!
Jerrold Slavin | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
tom heinitz | Overall Experience- Rating:
- 5.0
Thank you vacated 11/28
Diane Glarrow | Overall Experience- Rating:
- 1.0
Terrible service. Rude employee
James Lott | Overall Experience- Rating:
- 5.0
Everything was great the employees were fantastic place was clean and I was in and out in no time
Susan Johnson | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Mark Graham | Overall Experience- Rating:
- 5.0
Nice . Very friendly employees.
Alexander Clarck | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Tom Pratt | Overall Experience- Rating:
- 5.0
Other than a cancelled wedding, everything was perfect!
Jack VanDyke | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
annette bell | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Tim Kish | Overall Experience- Rating:
- 5.0
The facility felt safe and secure. The internal storage rooms were clean and temperature controlled. I would use them again if needed. Pick up and drop off of trucks was easy and convenient.
Matthew Bartruff | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
LINDA SCHARBACH | First Impressions- Rating:
- 4.0
My overwhelming primary purpose/need for a storage unit was to have a place 2 park 2 excellent like new condition motorcycles inside and to be able to access and drive them daily. However i was informed by the GM of the facility that Uhaul corporate policy precludes motorcycles from storage units unless the machine is drained of all fluids and the batteries removed. Therefore mt uhaul storage unit was worthless to me. That is an absolutely ridiculous overly conservative policy rule. I then comparison shopped across 8 other storage facilities in the vicinity . not one of them had any rule against storing motorcycles.
Christopher Contreras | Overall Experience- Rating:
- 5.0
Very nice and friendly
Susan Johnson | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
gloria waddill | Overall Experience- Rating:
- 3.0
Customer service was great at first then at the end terrible. I order blanket and they moved the order to oracle location no communication. So ended up using no blankets.
Connie wilkinson | Overall Experience- Rating:
- 4.0
All the staff were super nice and very helpful. They explained to me the easiest way to unload my trailer and make sure we didn't block anyone's way. The facility was way clean and the unit I received was also very well cleaned.
Garrett Goc-Ong | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
ANDREA SANTA CRUZ | First Impressions- Rating:
- 5.0
Exceptional customer service!
Jacquelynn Petty | First Impressions- Rating:
- 5.0
We felt Melissa was fantastic. She was pleasant and helpful. We feel confident that we made the right decision to use your services for our current situation. Thank you
VANCE SANDRETTO | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Larry Binney | Overall Experience- Rating:
- 5.0
Melissa the manager was extremely helpful during the challenges of the virus pandemic. It is refreshing to know there are people in the community who truly want to help others.
KATHLEEN HENRY | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Linda Brady | First Impressions- Rating:
- 5.0
I had a last minute change and needed a storage unit quickly and within 10-15 minutes I was all setup with friendly and helpful service! Thank you!
JENAE TANKERSLEY | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Tim Kish | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Talen Harman | First Impressions- Rating:
- 1.0
Customer did not leave a comment.
Jose Ortiz Pinero | Overall Experience- Rating:
- 5.0
Super helpful
KATHLEEN HENRY | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Mary Farr | Overall Experience- Rating:
- 5.0
lady with the Green eyes...wow
Norman Sheridan | Overall Experience- Rating:
- 5.0
Cole was very friendly and helpful.
Mary Farr | First Impressions- Rating:
- 5.0
I always seemed to have a positive experience when I came to Ina road U-Haul. . Sonia, especially, helped me many times, and always made me feel like a valued customer.
Veronica Quartermaine | Overall Experience- Rating:
- 5.0
We used the storage facility for a yr. And sonja was great she was always helpful and took care of us when needed. Thank you .
Callie Jones | Overall Experience- Rating:
- 5.0
Perfect solution for our furniture storage needs. Clean, secure, good size and convenient for access.
Jack VanDyke | First Impressions- Rating:
- 5.0
Great service
Mark Valencia | First Impressions- Rating:
- 5.0
The facility is excellently maintained and the people are very friendly and helpful. Hopefully we will never have to move again but if we do I will definitely use this office again.
Debra Solleveld | Overall Experience- Rating:
- 4.0
Julio has the best public relations skills i have ever witnessed.
Pamela Speck | First Impressions- Rating:
- 5.0
Staff was very helpful & courteous. The property was very secure & easy to maneuver through. I would recommend this facility to all.
Joy Hiscott | First Impressions- Rating:
- 5.0
Great and friendly service. Van and storage unit were clean.
Billy Cummings | First Impressions- Rating:
- 5.0
Very friendly employee's. Great customer service.
ronald dean | Overall Experience- Rating:
- 5.0
First time that I've ever rented a storage locker; it was super easy. Staff was very helpful answering my questions. Facility was clean. I will definitely recommend to friends & family.
Lani Maraschiello | Overall Experience- Rating:
- 5.0
I think they do great great job for me.
Anthony Brown | Overall Experience- Rating:
- 5.0
Happy customer
Ana Kelly | Overall Experience- Rating:
- 1.0
After cancelling in-person I began receiving late penalty notices. When I called and spoke to the manager, I was told to disregard notices. Now receiving pre-lien notices and nobody calls back.
brian berger | Overall Experience- Rating:
- 2.0
Your people can seem to get it together on the first go-round. Lots of mess ups. But U R the only game in town so we go with U.
Alisha Fleetham | First Impressions- Rating:
- 5.0
We just moved my daughter from La Vegas, and used a Uhaul trailer and storage unit the general manager Javier was awesome thank you for making our experience so easy!
Amber doan | First Impressions- Rating:
- 5.0
The staff is always very friendly and helpful. Thanks so much for being a reliable place to store my belongings.
barbara brown | Overall Experience- Rating:
- 3.0
Limited number of storage units available.
Terry Gerba | Overall Experience- Rating:
- 1.0
I rate it below poor. It was awful. There are not enough letters available to write how bad my experience was. I will make sure every internet site knows to never store anything at this facility.
MARYJANE POWERS | Overall Experience- Rating:
- 4.0
Need to work on making sure you are finished before you leave so you don’t have to return and stand in line again to do what could have been done the first time. Listen to the customer and don’t just.
George Young | Overall Experience- Rating:
- 5.0
Staff very helpful.
Doyle Shankles | Overall Experience- Rating:
- 5.0
Great customer service
ronald dean | First Impressions- Rating:
- 5.0
Excellent! All Around!
Marianne Maiden | Overall Experience- Rating:
- 5.0
Clean and AC worked in my unit.
Wendy Krueger | Overall Experience- Rating:
- 4.0
The girl in charge of storage units was always helpful and accommodating. Always offering to spray for bugs or change the lock slider. Our business moved and this location doesn't work anymore. thanks
Terry Kimberlin | Overall Experience- Rating:
- 3.0
When I called no one could find my Unix. Name was misspelled- once located it was already there.
Peter van | Overall Experience- Rating:
- 5.0
On a day they were unusually busy and understaffed the guys went above and beyond to give HIGH QUALITY service. Teion and his colleague (forgot his name!) both deserve TONS of appreciation. Thanks!!!!
Catherine Gilpin | First Impressions- Rating:
- 5.0
Very friendly and proficient. No complaints
Karl Tasko | First Impressions- Rating:
- 4.0
We seem to get different answers from employees
Adelina Brizuela | Overall Experience- Rating:
- 5.0
Your employees are so courteous. thankyou
Sylvia McCormick | First Impressions- Rating:
- 5.0
Staff at U-Haul at Ina Rd is very professional & very helpful. Helped us out when we really needed help. Highly recommend.
Richard Hall | First Impressions- Rating:
- 5.0
I was very pleased,with service for both of my,storage units.I needed to have an extra unit,which was in the same location and very close to my first unit.
Sheryl Chapman | Reservation- Rating:
- 5.0
We had a great experience with drop off, storage unit and safe move after my husband had a week in the hospital. Thank you!
Patrick Boyd | Reservation- Rating:
- 2.0
in July of 2017 I reserved a truck; none available on arrival, was told to drive to Grant for one: very inconvenient! Nearly every month since I have got a late notice, altho payments were on time
Judy Nakari | Overall Experience- Rating:
- 4.0
All good
Robert Duffney | Overall Experience- Rating:
- 5.0
Special thanks to Sonia! She did an amazing job taking care of us and helped us all along the way.
silvya skinner | Overall Experience- Rating:
- 5.0
They were awesome. Fast and very accommodating . Highly recommend them.
lauren rovi | Overall Experience- Rating:
- 4.0
Would’ve liked to know you qualify for free storage with qualifying purchases.
Rick Lasica | Overall Experience- Rating:
- 5.0
thank you, all was more then expected. sincerely. len w
lenonard wisniewski | Overall Experience- Rating:
- 5.0
And truck and storage available in my time of needing to move out in a very short notice.. thank you!
Rayleen Ortegas | Overall Experience- Rating:
- 5.0
Sonia is the best, she took such good care of us and went out of her way to make sure we got what we needed. She is a problem solver, quick to respond The rest of the staff was friendly and helpful.
charla Van Vlack | Overall Experience- Rating:
- 5.0
Staff was great!!! The only thing that would make it better, would be to refund rent not used. I paid for May, but moved out the first week of May. Thanks
Helen Unruh | Overall Experience- Rating:
- 4.0
Rental of the space was quick and easy.
Erin Switzer | Overall Experience- Rating:
- 5.0
Sonia, thank you for being so friendly and making this Uhaul storage experience wonderful (expensive for the year but that's not your fault) I appreciated your professional and safe place. Pam
PAM MCBRIDE | Overall ExperienceAdditional Services at this Location
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