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Marquisia G. | Online Move InCustomer Reviews for U-Haul Moving & Storage at I-30 and Chicot Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The employee at this location was extremely helpful and friendly! It was a really wonderful experience and I wouldn't hesitate to recommend them to a friend! Thank you!
Traci W.Not sure I'll let you know
Stephen L.The lady that me today was very kind. Thank you.
Brett C.The office manager Quetta is the best
Valante H. | Overall ExperienceMy only complaint, is that this is not the original location that I booked at for pick up. I had scheduled, online, to pick up at a closer location and later was told that I would have to go farther out of my way to get the equipment that I wanted to rent.
Scott R.Very nice and friendly staff and we felt heat and supported every step of the way !! Thanks for being awesome
Kindra Maria G. | Overall ExperienceThe id that help us was very knowledgeable about everything from out rental to our drop off and on all the rules and regulations of the property …. Thank you for going above and beyond for our comfort!! You was awesome and U-Haul need more employees like you thank you!!!
Kindra Maria G. | First ImpressionsAs usual; especially at this location I was very satisfied
CAROLYN C. | First ImpressionsGreat customer service!
Derrick F.Laquita was very nice. Her character was great and I could tell she was in charge.
JEFF L. | First ImpressionsFriendly staff eager to help and make everything convenient, went over and above to make sure you were satisfied.
JEWELINA R. | Overall ExperienceThe odometer was either wrong or someone read it wrong before they put the mileage in for the next customer. I drove off the lot with it showing at 133785 trusting the contract that i signed would be correct. I drove 43 miles and by the time i got Back it was at 133828 and when i checked The contract to see how full the gas tank was i noticed the numbers stated it started at 133765 which means i got Charged almost 20 miles more than what i actually Drove. I have All locations address where i drove And the gas receipt to show. My contract also states U-Haul will reimburse my gas and i got Told I'm responsible for paying for the gas w/o reimbursement.. I will not use this location again. The lady was nice but it seems like there's not much honesty in the mileage or who's actually responsible for gas.
Chloe S.Very nice
Tyler C.Great customer service
Reginald C.I can't remember her name but the lady that was there when I moved out was very helpful and attentive. She was also there another time when I initially started moving out. She was the epitome of what an employee should be.
MARCIA S. | Overall ExperienceThe employees were very professional and polite.
SHARON C.Very nice and Friendly and very helpful!! Just a great place to store your things.
Flossie L. | Overall ExperienceKeep the friendly staff you have
Milton W.Great experience!
Jason H.Wry prompt courteous and professional service
Beverly M.From my experience nothing the customer service was wonderful and polite with a very pleasant attitude
Leshia F.Everything was great
Charette G.Trucks needs maintenance done, one unsafe to drive.
Cheryl B.Make sure the truck is cleaned. There was trash in truck and in bed and cigarette ashes in cab when I rented it.
Diane H.Rep was very courteous and helpful
Pierre J.Great Job, Customer friendly.
Christopher T.My visit to this location was a pleasurable one. Everything went very well.
Carl R.Very professional and easy to work with.
Charles H.I didn't rent a truck from you.
steve S.Friendly and helpful staff.
rhonda F.I been with Uhaul since 1997 and that almost 100k or more and towards the end y'all were hard to reach and then when I did reach y'all I occurred ba late fee and so of piled up over the months and I needed tio sept to clean the storage out which would have been appropriate to make up for all the times I occurred late fees because the answer service was not available. And veri by management that y'all were having phone issues so giving me til Sept would have been an offset to that issue and the fact that I been a customer for almost 30 years I feel I was screwed with the auction and now my deceased mother's thing are in the hand of someone else or thrown away.. And the fact that I live out of state and had no family to move it for me..laquita was the only one that reached out to the onsite manager but I guess she didn't have a heart...Oh well thank you for making over 100 grand on me and screwing me in the end....toodlea.
CARLA B. | Overall ExperienceLawyers and Bobby went above and beyond to ensure my experience with Uhaul was exceptional!!! I cannot properly express the gratitude I have for their assistance and professionalism. They have truly displayed excellent service in every aspect!
Chantia S. | Overall ExperienceUhall should be 24 hours a day and not charge if you have to come after hours
DARRIAN F. | First ImpressionsOnly thing the building smelled of marijuana and a white female was the only one inside the unit. The male who checked me in and out was awesome
angela i. | Overall ExperienceBobbie was so friendly and helpful. I will definitely use this location again for my Uhaul needs.
Michelle C.The Customer Service Representative that was working was amazing. Bobbie deserves to know that she is great at her job and very knowledgeable.
Kristina R.Bobbi and LaQuita are very helpful, friendly, and knowledgeable. My experience with this facility and its staff over the years has been exceptional. I will recommend to everyone that I know for them to use U -Haul storage for their storage needs.
GAYLE F. | Overall ExperienceWry nice help Very nice
MICHAEL C.I never received the email with my final invoice, still waiting
William K.Bobbie was very professional and nice
Roxann B.Great customer service.
Vicki S.Le Quetta was great very nice and very understanding.
Quirnechia w. | Overall ExperienceThank you
CAPRICHA S. | First ImpressionsNo issues returning the trailer.
Peter J.The staff at this Uhaul Storage facility is awesome!!!
Angela F. | Overall ExperienceLaquetta was friendly as always, very helpful and attentive. Thanks for making this a great experience
Jackie R.Easy check out. Easy check back in. Associates friendly and helpful
David A.Great staff, fast and easy
Wendoly L. | First ImpressionsEveryone was so sweet and very helpful. I would recommend this location out of all locations in Little Rock. ⭐️⭐️⭐️⭐️⭐️
VICTORIA M. | Overall ExperienceYes I kept the U-Haul for 10 days only expected to do it for one I'm very satisfied and I do appreciate you guys patience on returning it I will definitely do business with y'all again the manager on duty was excellent to work with I would recommend using her to anybody else in the company thank you guys The King family
James K.It's your staff that nake you so good. She was great.
Richard A.Great service no complaints 👌
RUTHIE C.Laquetta is always so pleasant to work with.
TONY A.Bobbie was the sweetest! She was super friendly, efficient and knowledgeable!
Brittany M. | First ImpressionsVery good customer service
David A.The manager was super nice and helpful!
Amber M. | First ImpressionsI don’t like that it closed after 10 pm and I paid for it and have a code . They could have told me that overall thank you so much and came clutch for me 💯🤝🏾
Tremayne C. | First ImpressionsBobbie was great with helping and assisting!!
VICTORIA M. | First ImpressionsGreat service
Traci H.Very friendly
Michael T.Great people at this location.
rodney c. | Overall ExperienceThe lady working there (I'm sorry, I don't recall her name) was very friendly to talk with and she made everything very easy!
Ryan S.This unit was old and rough running.
Paul M.Nothing. Service was fast and professional. Equipment was ready at the promised time. Very happy with my rental experience.
Linda H.Lady was so nice and helpful on my drop off made my day perfect!
MAX B.Nothing
Fernando P.Nothing
Rebecca G.Fast service nice people who work up your order
ELANA B.The truck they leased me was a death trap. The drivers side door jiggled open multiple times driving down the highway. The transmission was giving out and the truck would go from 65-70 mph to 20 spontaneously. The tires were rotten and the manager of the drop off location was shocked they let the truck leave the facility in the shape it was in. He literally said it wasn't in driving condition. Not to mention it was filthy and not full of gas.
Tiffini R.Bobbie gave the best experience and service I've ever received from Uhaul.
Rodney S.Kendall was very professional and very helpful. He made things very easy.
Robin S.Staff at the facility is very helpful. Also the lady work morning called and confirmed the reservation. I originally had a reservation other location but they did not even pick up call. Im glad i change my reservation to this location. Thumbs up
vijith A.The ladies working were both nice and helpful. All went well.
Timothy I.I arrived to pick up my Uhaul and was told that I would have to drive 50 miles to a different location to pick up the truck that I had reserved a month prior. They even called to confirm my reservation the day before. This is nonsense what kind of business are you running that you don't have the vehicle you had reserved for over a month? You couldn't have called earlier in the day? I had to pay movers that stood in my driveway for an hour waiting for me to get back from my 100 mile round trip to go pick up a Uhaul from a different location. No discount could be provided to help with the gas expenses or my time. This is FRAUD!!! Will never recognize Uhaul to anyone. Beyond disappointed.
April B.I can't remember the guy's name, but he was awesome. When we pulled up, he came right out and took care of us. He was friendly and efficient.
Melissa M.Sales women was very courteous and efficient.
Cheryl H.The setup and pick up crew were amazing
Tanya B.Worst Customer Service ever. After I was talked to and treated poorly I was determined to not stay another month after more than 12 years.
PHYLLIS B. | Overall ExperienceMarquetta was extremely helpful and so nice! She made our move in and uhaul drop off a breeze. Highly recommend.
Rosa K. | First ImpressionsDarren was a big help.
Ryan S. | First ImpressionsMy room size was incorrect on paper is says 25’ x 45’ when in actuality it’s 20’x40’
DAVID D. | Overall ExperienceI have been behind on my storage before and when I call to avoid auction they work with me. Well I called and they didn’t know the date of auction, finally I get a manager named Tonya on auction day and tell me that I had to have it paid in full by closing. I’m homeless, had been sleeping in car until it got repossessed and lost job. I been sleeping couch to couch. EVERYTHING I owned was in that storage and it got auctioned off for 72.00. It was enough to furnish a 3 bedroom house with ALL appliances. I even had important paperwork work with ssn numbers on it. So for some stranger to have me and my children i fo is bothersome with all the fraud going on. I we t online and updated my mailing address to get mail and it still went to the wrong address. My phone was off and couldn’t get communication. Generally I have dealt with Ms LaQuetta or Ms Lily which I was told were not there but the email I got informing me of auctioned off items had tbe d address and Ms LaQuetta name signed. I just wish they would have worked with me like they were doing in the past
TAMIKA S. | Overall ExperienceLaQueeta was excellent!!! She made my day with such great customer service!!!
Brittney H.these people drove their person vehichle into the side of my uhaul twice while my kids were in the vehichle and they went to jail and now im suing them. i recomend a different company
Juanita B.The storage facility is a good place to store small items “but horrible if you have to place a living room set in it, it’s too small, to compact ,hard to turn the in.
Brenetta G. | First ImpressionsI reserved our unit online and it was a quick transition once we got there to finalize everything. Friendly staff that was able to multitask.
WILLIAM M. | First ImpressionsTo expensive. But a very nice place courteous workers.
barbara r. | Overall ExperienceI had no problem getting into the unit I needed
DEBORAH W. | First ImpressionsSpacious lanes for vehicles to load/unload, easy access on/off interstate.
Meredith B. | Overall ExperienceLaquetta was absolutely amazing! She welcomed us with a great smile. She was very patient and personable. She took great care of us from beginning to end and extremely accommodating. She kindly walked us to our unit and suggested we could drive if we liked. I’m so happy we chose to come to this particular location in Little Rock, AR. I-Haul Laquetta is definitely the kind of associate you want representative your company. Thank you for such excellent service.
deneen h. | First ImpressionsThe manager is great, and it a great place.
FREDRICK M. | Overall ExperienceThe employee that assisted me with the move in went above and beyond to make sure everything was customer service and statisfacation.
Larry J. | First ImpressionsHad no problem at all return the trailer after I stored the belongings in the storage unit very easy transaction
ALEXANDER F. | First ImpressionsThe manager was on site to answer all of my questions. She was also patient. It's worth using this U-Haul location.
Carrie T. | First ImpressionsThe staff was awesome.They were very respectful and really really nice. I would definitely use your services again, if needed. Thank you so much.
DORETHA H. | Overall ExperienceStaff was very nice and helpful
Dewayne W. | First ImpressionsI enjoy the friendliness and helpfulness of the staff. Also very quick checked in and out
ESTHER R. | Overall ExperienceMy overall experience with Uhaul was great. The facilities were always clean & I felt as though my items were always secure. The only negative I experienced was not being able to make partial payments after being charged super high late fees in the first few months of my storage use. It felt as though I was being taken advantage of with the $30 late fees during a global pandemic in which everyone was suffering financially.
april c. | Overall ExperienceI say average because my storage was either broke into by staff or someone eles and no explanation was given no police was called no security footage and u haul suppose to have alarm system.
MARY G. | Overall ExperienceThanks for all the help that was offered and given to me
meshunda e. | Overall ExperienceMs Lillie and the other young lady very professional, kind, and helpful. From now on when I need a U-Haul I will be going there and recommending everyone to them.
TAMIKA S. | First ImpressionsLilly and the young woman whose name starts with "Leg" were very nice. Friendly, efficient, considerate, and knowledgeable.
CLAUDIA C. | First ImpressionsExcellent customer service..
KIMBERLY D. | First ImpressionsLillie was excellent!!
Angela W. | First ImpressionsLove love Ms. Adams ..Thank you for a great experience ..
Alicia D. | First ImpressionsTerrance and Lillie was very awesome to do business with they both went above and beyond. Thanks again
Deonna S. | First ImpressionsI love the team there EVERYTIME I rent a storage.!!! Great customer service and friendly.!!
Markeisha P. | Overall ExperienceThe young man who help me yesterday was helpful but I wasn't accommodated for the system being down but my due date is still 1 I just move in yesterday this suck
khalilah f. | First ImpressionsMy experience was excellent from pickup of trailers from places in Texas and throughout my storage. Facilities and equiptment were well maintained. I had zero problems. My truck wouldnt start at the Chicot location. The guys there gladly gave me a jump.
KEVIN D. | Overall ExperienceThank You
Candance C. | Overall ExperienceFriendly worker who was helpful
shawn r. | First ImpressionsAll good had no good communication with the manager but they have a new manager now. Storage clean and when I moved my stuff no rodents it all, no insects nice to saw that , on the other hand I’m not satisfied with the new attendant he s on training or some, I rented a truck to move out and he didn’t give receipt I still don’t know how much I paid for the full truck rental and the details.
EDGAR B. | Overall ExperienceI greatly appreciate both of the guys help from today thanks again
Twanisha K. | First ImpressionsTHE GENTLEMEN WORKING AT THE DESK WERE EXCEPTIONALLY HELPFUL, KIND, AND GRACIOUS! THESE MEN, OF SUCH GOOD CHARACTER, ARE WHAT MAKES YOUR BUSINESS SUCCESSFUL AND RUN SMOOTHLY THEY ARE AN ASSET TO YOUR BUSINESS. DO WHAT YOU CAN TO KEEP THEM. I'VE NOTICED, IN MY 6 YEARS OF DOING BUSINESS AT THAT LOCATION, THAT YOU'VE HAD A HIGH TURNOVER RATE. THESE 2 GENTLEMEN ARE EXCELLENT WORKERS. REWARD AND PAY THEM A JUST WAGE. THIS IS WHAT KEEPS YOUR BUSINESS SUCCESSFUL AND COMPLAINTS VERY LOW! THANK YOU.
JOEANNA L. | First ImpressionsTerrance Miller is a superior employee. He always went out his way to accommodate all stressful situations. Always helpful, polite, and respectful.
Twanda R. | Overall ExperienceGuys did not give me any kind of check during the move what if I was thrown in my own unit no one would have known for days the cameras are not on my unit I didn’t get the fist month for a dollar and I really feel that this site has a racket on small units jacking the price above the usual rate for a larger unit I want my money back
Johnny E. | First ImpressionsThe only issue I have is there is no garbage access for patrons. I understand people should not be throwing out furniture however one of my pictures broke so I had a broken glass in a box, what was I supposed to do with it? I do not think it is reasonable to expect people to take their garbage and find somewhere else to throw it out. I have a storage unit because I do not have an apartment.
Natalie S. | Overall ExperienceNone
Doyle S. | Overall ExperienceMr. Chris was very professional, positive, and easy to do business with! His attitude was great and he explained everything well! I’ll recommend anyone to him for business.
Shernika W. | First ImpressionsNone
Doyle S. | First ImpressionsThe time spent, Awesome customer experience, and pricing was so worth it.
Carlita S. | First ImpressionsN/A
Tekesia B. | Overall ExperienceWorst experience ever dealing with uhaul will never use there services again. Charged me several months after telling them to cancel my storage that had no lock on it these very poor customer service!
Jonathan A. | Overall ExperienceI'm unsure of the names but the gentleman that checked us I'm and helped us periodically was fantastic. He has great customer service skills and was very accommodating when helping find the right size
Leah B. | Overall ExperienceThey all were very helpful and I would always use U-Haul for any future services. Thank you.
DESSIE S. | Overall ExperienceOverall my experience was ok , but I was not happy that I was charged for the entire month even though I vacated the unit on the 10th of May. And someone rented the unit right after me
CRAIG R. | Overall ExperienceWonderful
Shanta M. | Overall ExperienceGreat place.
Kenneth Earl B. | Overall ExperienceOur experience with U-Haul at I-30 and Chicot Rd. in Little Rock has been excellent. We could not have asked for better service than the help we got from Chris the manager and HK the weekend person.
LAWRENCE A. | Overall ExperienceOverall good experience with my temporary storage needs
DAVID B. | Overall ExperienceGreat Job!
ROSHUNDA D. | Overall ExperienceI had a wonderful experience with u-haul.... Great customer service
joshua r. | Overall ExperienceThe guy is very professional.
ANGEL B. | Overall ExperienceThey were so helpful.
Solomon C. | Overall ExperienceDry helpful and friendly
CHERYL C. | ReservationI had no problems everything was perfect the young lady that worked on 10/07/2018 sorry I can’t remember her name but she was very helpful and friendly I have already told a couple of friends ❤️
Shanta M. | Overall ExperienceI could not have had a better service from everyone I had to deal with.
Lacey G. | Overall ExperienceEventhough the younglady waz sick she waz very good. Customer service excellent. Raise needed..
Paulette M. | ReservationThe staff was nice and understanding. Thanks AJ
Tanell M. | Overall ExperienceLost the key and was charged 50 to cut the lock off . They guy would not allow us to cut the lock ourselves, we had a small cordless grinder ourselves. And he stopped and said we where not allowed
terry g. | Overall ExperienceThanks for cleanliness
WANDA S. | Overall ExperienceThe manager could stand to be a little bit nicer
RHONDA M. | Overall ExperienceI had U-Boxes delivered. They were delivered when asked, and even a little early in the day which was GREAT. The drivers were very helpful and courteous. The box pickup was an equally pleasant Thanks!
Russell W. | Overall ExperienceCustomer service is grand
WILLIS Y. | Overall ExperienceNa
Larry C. | Overall ExperienceSteven Garrett was very friendly and helpful.
Travis B. | Overall ExperienceGreat service and customer service. Thank you, Stan
Stanley C. | Overall Experience