Customer Reviews for U-Haul Moving & Storage at I-20 & 360

10,494 reviews

3020 I-20 W   Grand Prairie, TX 75052
(On West-bound I-20 access Road between Great Southwest Parkway and 360, Just West of Garden Ridge, Harley Davidson dealer, and Chuck E Cheese)

(972) 623-3575

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(972) 623-3575

3020 I-20 W
Grand Prairie, TX 75052
(On West-bound I-20 access Road between Great Southwest Parkway and 360, Just West of Garden Ridge, Harley Davidson dealer, and Chuck E Cheese)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Customer did not leave a comment.

ROBIN BARLOW  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERIC JORDAN 
Rating:
5.0

Customer did not leave a comment.

Curtis Vine 
Rating:
5.0

Customer did not leave a comment.

David Cornett 
Rating:
3.0

Inform customer service the 800 number to have better knowledge where their trucks are I wanted to rent from main Street Grand prairie ended up going to duncanville they didn't have the equipment I needed then I ended up at 20 and 360 luckily they had the right equipment big hassle trying to get the right equipment somebody wouldn't well informed.....

Donald Beckham 
Rating:
3.0

The truck I had rented had pretty bad headlights, they were pointing to the clouds and I had a hard time seeing the road at night. The mirrors coukd not adjust, and the Uhaul app does not work. I spent about 15 minutes trying to return the truck

Carlos Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Gerika Kelly 
Rating:
5.0

Customer did not leave a comment.

Demario Drummond 
Rating:
5.0

Customer did not leave a comment.

Elisha Williams 
Rating:
5.0

All good!

ruthillia byrd 
Rating:
1.0

Customer did not leave a comment.

Robin Barlow  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BerJai Wright 
Rating:
1.0

The truck was very dirty, and it's my first time using a U-Haul, its prices are a lie! They say it's $28 and they end up taking away people $90!

GUZNERI BRICENO 
Rating:
5.0

Customer did not leave a comment.

Ron Brennan 
Rating:
5.0

Very efficient and flexible rental process.

Daniel Salazar 
Rating:
5.0

Customer did not leave a comment.

DOMINIQUE SCOTT 
Rating:
4.0

Customer did not leave a comment.

Traci Hammond 
Rating:
4.0

Customer did not leave a comment.

Consuela Childers 
Rating:
1.0

0/10 don’t waste your time those people do not want to work they would rather be on there phones, send you to another agent who will give you attitude and attempt to argue with the customer. Moving is stressful enough save yourself and pick another location

Angel Salter 
Rating:
5.0

Customer did not leave a comment.

VELEJAH JACKSON 
Rating:
2.0

My rental was due back at this location on 3/16 before 8 pm which was highlighted in my contract and was posted on the door as the closing time. I arrived at the location at 7:45 pm and the doors were locked. I knocked on the door several times to get the employee’s attention along with other customers who were waiting to return their rental. The employee never looked up to acknowledge us. She just kept doing what she was doing. I then called the customer service line to report that I did arrive with the rental before 8 pm and that the location was closed before 8 pm. I told the customer service representative that I should not get charged any extra late fees because of an employee who wanted to close before 8 pm. The employee then walks out of the building at 8 pm and still does not acknowledge or say anything to us. She proceeded to a uhaul pick up truck and drove away. This shows lack of customer service I will never rent or recomendable this location again.

Elizabeth Maldonado 
Rating:
3.0

Customer did not leave a comment.

Julicia Mack 
Rating:
5.0

Tosha was proficient and efficient.

DON SUMMERS 
Rating:
4.0

Customer did not leave a comment.

Thadeus Steele 
Rating:
5.0

Customer did not leave a comment.

Kiana Wilson 
Rating:
2.0

ATTENDANT ACTED AS IF I OFFENDED HER BY COMIING IN TO RENT THE VEHICLE. VERY RUDE AND WOULD NOT SPEAK UP TO PROVIDE REQUIRED INSTRUCTIONS. SHE SEEMED AS IF SHE WAS ONLY TALKING TO HERSELF. SHE GAVE FEW INSTRUCTIONS ON HOW TO LOCATE THE ASSIGNED TRUCK.THE VEHICLE'S WINDOWS WERE NOT CLEAN. THE STEERING WAS VERY LOOSE. NOT GOOD ON THIS ONE.

EDDIE HAWKINS JR 
Rating:
5.0

they forgot to load or give me the dolly i rented.

LUZ LUNA 
Rating:
5.0

Customer did not leave a comment.

cabezas latorre 
Rating:
5.0

Excellent service

Norris Thomas 
Rating:
5.0

Customer did not leave a comment.

DIONNDRA YOUNGE 
Rating:
5.0

Customer did not leave a comment.

Anthony Coffey 
Rating:
4.0

Everything was good and clean.

Jackie Hogan 
Rating:
5.0

Customer did not leave a comment.

JESSICA CASEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roderick Hudson  |  Overall Experience 
Rating:
4.0

Elevator was broken for months was the only down side. Made moving out extremely difficult

CHARLENE CASIANO  |  Overall Experience 
Rating:
5.0

Let us know where to return the trucks to, prior to the return. I was there when someone came to pick up their rental & it was boxed in & unreachable.

Tysharion Phillips 
Rating:
5.0

Customer did not leave a comment.

Robert Harris 
Rating:
3.0

.

Indria Monsanto 
Rating:
1.0

Customer did not leave a comment.

Keith Parkes 
Rating:
3.0

The customer rep that morning was kinda rude to the customer. Its not what she was saying, but how it was being said.

Rhonda Carter 
Rating:
3.0

Having to complete all paperwork via phone app transactions was not convenient for me. I prefer a place that can do the transaction in the office. Also, office personnel didn’t know where the trailer was located so had to drive all over the lot looking for it and the oerson that was suppose to help was listening to music so loud that he could not hear his phone. I was over an hour late getting to where I needed to be.

Karri McNamara 
Rating:
5.0

Is wait to easy to get the rent here I know you do everything by you self but sometimes is better

Fernando Lopez Romero 
Rating:
5.0

Good customer service

Muili Adebayo 
Rating:
5.0

Customer did not leave a comment.

KHANG NGUYEN 
Rating:
5.0

Nothing'

Timothy Moore 
Rating:
1.0

I walk in the employees were more worried about being on the phone and see how much charge they have and eating on the front desk Picking up equipment the guy was sitting down on his phone not worried about me waiting

richard garcia 
Rating:
5.0

Truck was old and noisy.

MICHELLE BALDERSON 
Rating:
4.0

Customer did not leave a comment.

Joy Burton  |  Overall Experience 
Rating:
1.0

The agent was rude and very short. Like she didn’t want to be bothered. Never again will I go to this location

TAMISA HUNTER 
Rating:
5.0

Manger was great

Timothy Lee 
Rating:
5.0

we were shown an exceptional experience , the installer was an artist, took every step to make his work the very best possible. plus his attitude towards us made the experience wonderful..T.Y.!!

Lucky Lawson 
Rating:
5.0

Customer did not leave a comment.

Munehiro Doe 
Rating:
3.0

The 24 hour service was horrible because I couldn’t get the barcode to scan with either of my iPhones then customer service couldn’t help me so I had to wait until 930 or whatever time do you haul location open up on Sunday in order to get my truck which push me behind schedule

La Tonya Jones 
Rating:
5.0

Customer did not leave a comment.

Zain Shams 
Rating:
3.0

I would have given a higher overall rating but the elevator has been inoperable for months. As a renter who had a unit on the top floor that was definitely inconvenient. Staff was very friendly and I did feel my items were secure. I just found it difficult to keep paying increased rates when the only elevator wasn’t working for months.

LISA SMITH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victoria Martinez 
Rating:
1.0

Get people that are helpful

Aundria Galvan 
Rating:
1.0

Me cobraron de mas

wilberto r melean bossa 
Rating:
5.0

Customer did not leave a comment.

natasha brooks 
Rating:
5.0

Customer did not leave a comment.

CHIMA ASAGWARA 
Rating:
4.0

Customer did not leave a comment.

Lester smith 
Rating:
5.0

I was very pleased with everything.thank you

jose rodriguez 
Rating:
5.0

Customer did not leave a comment.

Tamika Shead 
Rating:
5.0

Customer did not leave a comment.

Betty Hemstreet  |  Overall Experience 
Rating:
1.0

Need to learn some customer service skills at this location. And also your prison is not accurate on each rental your varies for some reason

Stephen George 
Rating:
3.0

Customer did not leave a comment.

TAURUS JONES 
Rating:
5.0

You need more available dollies, I had to purchase one out of desperation because the only one there was broken

jeb patterson 
Rating:
3.0

The gentle ride wasn’t so gentle as they broke my kid’s Television. Otherwise other services were fine

Ara Milligan 
Rating:
5.0

Customer did not leave a comment.

EJ Chavez 
Rating:
5.0

Customer did not leave a comment.

Kelton Northern 
Rating:
4.0

Tire pressure was low. Informatiin area glass cracked. Otherwise a great experience.

Daniel Willis 
Rating:
5.0

Everything about the facility storage space was very properly maintain ! No types of Oder or nothing !Everything is great.

Abigail Duarte  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenny Love 
Rating:
5.0

Everything was very professional

Jesus Barrientos 
Rating:
5.0

Customer did not leave a comment.

Michael Mathis 
Rating:
5.0

Everything with my experience was great.

Daroyl Hall 
Rating:
4.0

Customer did not leave a comment.

THEOPHUS LACY 
Rating:
5.0

Customer did not leave a comment.

Christina Kang 
Rating:
5.0

Customer did not leave a comment.

April Byrd 
Rating:
5.0

Customer did not leave a comment.

Kelton Northern 
Rating:
5.0

The location treated me exceptionally good and you certainly met my expectations kudos to your well organized outfit.

George Mensah 
Rating:
3.0

Fees were not explained to us at all and the truck had trash in it from previous user. The address that the mobile app takes you to is for Polo at the Parks Mall, so it added extra time onto my trip to click it directly from you, who should have the most accurate address for your business. The app won't let you check in or check out yourself as a result and the scanning option would not go through if scanning the return QR code.

Van Poe 
Rating:
5.0

Customer did not leave a comment.

walter bennett 
Rating:
5.0

Customer did not leave a comment.

Ricardo Villaceran 
Rating:
1.0

Customer service is not very good. I had a reservation, but it was cancelled because I was late by 15 mins? Reservation does not have time requirement for picking up. Then I was told to rent a more expensive trailer... because there no more equivalent trailer. However, when I pull to the back to hitch the rental trailer. I saw there was a bunch of them back there.

Khoa Bui 
Rating:
5.0

Customer did not leave a comment.

Ayush Pravin Kothari 
Rating:
5.0

Very efficient, effortless transaction. Keep up the good work

Timothy Petrash 
Rating:
2.0

I have run into several problems while renting a storage unit here. I will list them chronologically. When I moved in, I was assigned and unit. When I went to access the unit for the first time, there was a red store lock on it already. I went back down and requested assistance, when we returned up to my unit, there were already a bunch of furniture in it. I was told that I was going to use another unit nearby. My friends and I moved all of the stuff into it, then was told never mind, I would be using the original storage unit. We then had to move everything out of the unit we had just filled, and into the original unit after the staff emptied it out and moped the floor. Sometime around July/August of '23, the elevator was broken. As of move out date over 6 months later, it is still broken. Seeing as my storage unit is on the 3rd floor and I had heavy appliances in it like a washer, you can imagine how frustrating that is. I doubt I will ever rent anything from this particular U-haul again due to poor experiences with the truck rental and U-box rental as well. This is unacceptable. Please fix your facility.

Jonathan Walker  |  Overall Experience 
Rating:
5.0

Always ensure that Millage and gas level matches what is in the system

Muili Adebayo 
Rating:
5.0

Customer did not leave a comment.

AJ Green 
Rating:
3.0

There were no issues renting or returning the trailer.

ROBERT WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Jay Hartley 
Rating:
4.0

Truck was great, just a hiccup on my trailer not being there at the location reservations time but they handled and solved the problem

BOBBY YBARRA 
Rating:
2.0

This location did not have enough employees to handle the front desk and provide service to the vehicles. There was only one person for each role. The individual that serviced the vehicles was overwhelmed with the number of people he had to service. The truck that I received was not parked where I could access it without waiting 10 minutes for the one outside servicer to move another vehicle. The vehicle had a tire sensor on for the right rear wheel which we were told was malfunctioning and the tire was ok. However, all of the other tires where woefully under pressure, e.g. 40 when 80 psi was required. We had to wait almost an half hour before we could get air in the tires. We returned the truck as close to 6:00 p.m. as possible. However, this delay in leaving the facility impacted my ability to return the truck prior to 6:00 p.m. If there was a late return charge assess I am requesting that it be waived at the fee reimbursed to me.

Yolanda Bartee 
Rating:
3.0

Customer did not leave a comment.

Bryan Henderson 
Rating:
5.0

Customer did not leave a comment.

jaime garza 
Rating:
2.0

I made a reservation for a truck about a week ahead of the move date. I arrived about 15-20 minutes after the time chosen for pick up and was told they gave the truck to someone else becuase I didn't show up. I think that is ridiculous and was a pooor business decision. I can understand if it had been much longer and I was assumed to be a no show. However, that was not the case. Could you not call and ask if the customer is still coming? I had no choice but to take what was available, which was a larger more expensive truck. If there had been NO trucks available, I would have been even more upset! The young lady that checked me out was very nice but noticably uncomfortable and indicated that this has been happening a lot. I'm sure she has been yelled at in response to the decisions the manager is making. *reminds me of the Seinfeld show about rental cars.

Elizabeth Smith 
Rating:
2.0

I see that I was charged twice .

SHAWNA WILLMAN 
Rating:
4.0

Customer did not leave a comment.

PAUL COURTS 
Rating:
5.0

Customer did not leave a comment.

JOEL OGUNTOKE 
Rating:
4.0

After dark, the vehicle front driver side headlamp.was out as I was returning the truck to rental center. This should have be chcked before.the vehocle.was.rented in the afternoon. UNSAFE

Don Moore 
Rating:
3.0

I tried to do the self-checkout from the UHaul app and it wouldn't work. I had to go back to the email click the link and complete the check-in from a URL. What is the point of the app then?

bryan parker 
Rating:
5.0

Customer did not leave a comment.

Eric Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

diego garcia 
Rating:
2.0

Elevator was broken everyone I went and took anything out. I was on the third floor. This was over a period of three to four months. I wish they would have discounted Ted or offered more than one notice

Analine Llamas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL RAMOS 
Rating:
3.0

They care about the leaking unit and made me back the trailer when it wasn’t

James Matthews 
Rating:
5.0

Customer did not leave a comment.

Shawna Burk 
Rating:
4.0

Customer did not leave a comment.

John Parrent 
Rating:
5.0

Katelyn was kind and professional

Tonia Jackson  |  First Impressions 
Rating:
3.0

None

donald ward 
Rating:
5.0

Customer did not leave a comment.

Roxana Avila 
Rating:
2.0

I cancelled policy and still was charged two months after the fact. Once i called again i never received a call from the general manager. Poor service and communication.

Rene De La Trinidad  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEITH EASON 
Rating:
5.0

The staff and management were awesome

Julie Barry  |  Overall Experience 
Rating:
5.0

If there's another opportunity I will use Uhaul storage facility.

Dorothy Wiley  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Wesley Kline  |  Overall Experience 
Rating:
1.0

The elevator is a “must be a priority” for the customers. It is part of the services offered in the U-Haul propaganda, and we didn’t have it. What a shame! It’s been months without its service.

myrna rivera  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

CHRIS COLLINS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAMARA MCCATTY  |  Overall Experience 
Rating:
3.0

U-Haul for many years however, the only real complaint is that the elevator was down for a great deal of time which made it difficult to move certain items however, we made it work

JaWana Holston  |  Overall Experience 
Rating:
1.0

Elevator out 3 months and still out corporate not attending issues at hand

Linda Fizer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles Robinson  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

robert harry  |  First Impressions 
Rating:
5.0

You need better access key point reachable from vehicle window, without disembarking from the vehicle to operate.

Okwudili Nwofor  |  First Impressions 
Rating:
3.0

Took a little too long to check me in and wasted some of my time. I was on a time limit and had to rush.

JADOMINIQUE PHILLIPS  |  First Impressions 
Rating:
4.0

The $10 fee for after hours access was unexpected. Staff was friendly and informative and very helpful.

AARON CRAIG Theriault  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

natasha dowden  |  First Impressions 
Rating:
1.0

I waited for a long time for the lift to be repaired before I can rent the storage and location of choice, but the lift was still not fixed after a very long time, and upon the time of renting the one that I eventually settled for. If the lift is unserviceable, please install a new one because every electromechanical device has lifespan.

Chukwudi Chukwuma  |  First Impressions 
Rating:
3.0

It would have been great if the elevator was not broken. The unit was on tue second floor.

HARRY LEE  |  Online Move In 
Rating:
3.0

I was very disappointed that the room I had reserved was given away and I had to reserve 2 rooms to have enough space. However, after the first, smaller, truck was unloaded the staff was able to locate an outside large enough space for all my belongings and my movers were willing to complete the moving of the first load the following week so everything is in one large unit. So for everything; I reserved a large unit. It was given away. I then had to reserve 2 smaller units, but finally was able to get a large unit a day later and was able to combine all belongings. The whole thing was a real challenge but the staff was very kind and helpful.

DeAnn McCulloch  |  Overall Experience 
Rating:
4.0

All has been good until the elevator went out!

FLOYD HANSON  |  Overall Experience 
Rating:
5.0

Great location and facility! My husband and I have had an awesome experience working with the staff. I know they've had challenges with the elevator, which was an inconvenience at times, but overall a great location. I would still recommend it to a friend.

Danielle Romero  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BRIANA ISOM  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Betty Hemstreet  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ann Fernandez  |  Overall Experience 
Rating:
4.0

When I first came in 2 female employees were there talking about work related issues out loud and using foul language

Shinequa Sanders  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRITIANY STANFORD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daneen Chattman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DIEDRA WILSON  |  Overall Experience 
Rating:
3.0

Price is high but also if a little late on payments they don’t help with a payment plan or anything.

Christopher Gomez  |  Overall Experience 
Rating:
1.0

Good and easy) except for the one on great southwest in Arlington Texas some new employee lady she was very ghetto and listen to sex music and it disgusts me absolutely very bad please get rid of her asap !

DARRON OLIVER  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rosevile Jackson  |  Overall Experience 
Rating:
4.0

I was at U hall twice & fell twice. The speed bump is in the wrong place. The walkway should never have the speed bump.

Patsy Baggs  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Cervantes  |  Online Move In 
Rating:
3.0

I’m just wondering if I’m going to get my refund because it was supposed to be a free one way. I tried to wait to get that confirmation but the store was super busy and I had a flight to catch. It’s still charged my account as of today. The Tuesday after

Nicole Lee  |  Online Move In 
Rating:
5.0

Everyone at the store was extremely professional and knowledgeable about the our situation. Even though the system went down they were still able to help us and provide excellent customer service. I will definitely be using uhaul in the future and telling all my friends about the great service!

Brittany Linen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debra Berry  |  Overall Experience 
Rating:
4.0

Returning the truck was somehow challenging. The lady helping us was not very accommodating and at times she was rude. We finally had to go to a different facility because she would not take the truck, like if it was our responsibility, once we were already there at that facility..

Fidencio Burgueno  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

ARIANTE WILLIAMS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JAMES HURST  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROSEMARY GARCIA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron Logan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ennise stringer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ariel Piper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MONICA WILLIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glenda vigen  |  Overall Experience 
Rating:
5.0

All staff was willing to help! Very Nice, Thank You all!

JUAN MANUEL RIVERA  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CORNELL TURNBOW  |  Overall Experience 
Rating:
5.0

Super courteous and informative!

Martin Rodriguez  |  First Impressions 
Rating:
5.0

Great customer service and fast

CYNTHYA FRYE  |  Overall Experience 
Rating:
5.0

Most consistent and customer friendly service I’ve ever received.

MARSALIS BROWN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Lunday  |  Overall Experience 
Rating:
3.0

In the past one could not really get good customer service on the phone ! They kept going up on my rent !! They had a water leak and doing repairs and got some of my valuable things wet and through their process they just rushed us through it and didn't compensate us for it !! They really suck here but I wasn't going to move all my things to another storage facility somewhere else !! But my honest opinion this place really sucks !!!!

VICTOR GALINDO  |  Overall Experience 
Rating:
1.0

This facility was poorly maintained, and the pest control was a joke. I have been at this location far too long at my own fault. I’ve complained a long time ago about the pest control, but no one did anything about it. I have pictures and video from my unit after I moved out, and it’s disgusting. The only contents I had in there were papers, furniture, mattress/box springs that were in bags, and clothes. The ironic thing was that this facility kept raising the cost because of “improvements”, but I never saw any improvements to this facility. I will never use this facility again, will not ever recommend anyone to use this facility, and will advise people against using this facility.

ALICIA RILEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patsy Garcia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adrian Hawkins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julie Green  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

leslie griffin  |  Overall Experience 
Rating:
5.0

.

Cheryl Hicks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth Harris  |  Overall Experience 
Rating:
5.0

My only issue was trash and other peoples stuff near entrance of storage. Not a good thing to see.

TINA CAMACHO  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DON MOORE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JERRY III COATES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHEMEKA HOUSE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica Moody  |  Overall Experience 
Rating:
4.0

N/A

Ken & Lesa ADKINS  |  Overall Experience 
Rating:
4.0

The lock wasn’t in the unit but the people were very nice and helpful

Suzanne Maun  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE FRIAS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NANCY WILLSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ann Fernandez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GEORGE BRADFORD JR  |  Overall Experience 
Rating:
5.0

Awesome Staff!! The process was easy and convenient!!

Jessica Moody  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

CORNELL TURNBOW  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Marquis Hopkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MiGalle Parham  |  Overall Experience 
Rating:
4.0

Lights where units are don't come on at night to where you can see, if you come at night

Natalie Smith  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ty Chambers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robin Barlow  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Leonard Jamison  |  Overall Experience 
Rating:
2.0

Ms Shirley cooper has no control over her staff if she is the facility manager. Associate Derek and his girlfriend Abbey also an associate at this location has absolutely NO CUSTOMER SERVICE SKILLS. Totally disrespectful and rude. District Regional manager Sean was contacted regarding an unnecessary call for police assistance when all we asked for was to have our lock cut off due to lost key. My son was tld they dnt have tools. I inquired a few minutes later and was told by another worker for a $50 fee lock can b cut off. I asked Anbey y did Derek not offer this svc. She said u didn't ask. What company wldnt want to sell a $50 svc. Did u want me to leave items and u sell and auction. Abbey and Derek were very irrate and confrontational. Derek walked up to my son and asked if he had a problem and the co versatile escalated and Detek called the police and police came out and confirmed they had more important service calls to attend. Derek & Abbey (Caucasian) and Shirley Cooper (black woman) needs customer service training by the young black man that actually cut the lock off. He stated immediately we can cut off lock for a fee. That shld hv been Derek &Abbey (Caucasian couple) initial response. Maybe perhaps they carried their hime life situation to work w them on that day and took out on customers. I tried to buy a lock from Abbey after the nice young black man cut off lock but Abbey was still so mad miserable unhappy Mean and rude I left unit unlocked overnight to purchase elsewhere. The location is so perfect its too bad the staff does not match lupita Padilla checked me on 01. 03.2023 and she was sweet as pie.

CHERYLE BROOKS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

emmanuel anene  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eboni Dorsey  |  Online Move In 
Rating:
1.0

Several times I came to access my unit during hours allowed to access the units (which is different than the store hours). On these occasions, the manager locked the doors to the storage access points when she left and closed the store. The hours for access specifically state hours for the units is 6:00AM-10:00PM. The store closed at 5:00pm on Sunday but the access to the units should have remained open. I contacted customer service on these occasions and one time, management was not responding and the next time the manager was contacted and said she would have to try and get someone to come back out to unlock the doors. Several other customers were there and can attest to the same issue on both occasions. I will not be utilizing that location again. And will not be recommending it to anyone.

Shayna Stonom  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STACI KLISH  |  Overall Experience 
Rating:
1.0

I paid for storage at $59 a month when I seen it it was no bigger than a small closet. I tried to get a bigger one and none was available. I was told this storage was for a one bedroom apartment plus I had no major appliances. My payment was to be reversed to my card and it was not.

Bettina Harris  |  First Impressions 
Rating:
5.0

You're doing a good job keep your people that you have they are very well knowledgeable and understanding

Shirley Scott  |  Overall Experience 
Rating:
2.0

very expensive

mustapha jabour  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Josie Cortez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Coleman  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CARLOS PEREZ-MARRERO  |  First Impressions 
Rating:
3.0

The two ladies at the counter that help me work very hard, and they need a raise. I choose this location because it is close to my home and I have rented from here before. First, this is what I have an issue with: the gate to the Rv storage not working to get in. Second, not being able to get out of the Rv storage facility. Third, not having a gate controller or a remote gate controller to get me out of the Rv storage facility in the evening. I know the staff up there works hard, but, you need to get the gate to the RV storage working and or you need to have a detector on the inside of the gate so that once somebody pulls up it will open for them to let us out

Stephen Quirk  |  First Impressions 
Rating:
5.0

Shirley was great and we had a terrific experience there!

BRIAN MONEY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dominique Dillard  |  Overall Experience 
Rating:
5.0

I have been having a storage unit here every since November 2022

SONDRA WALKER  |  First Impressions 
Rating:
4.0

I had to get 2 storage units. The first night, 2/17, that I moved into the storage was stressful and the staff really wasn't customer friendly. When I came back to move into the other one on 2/18, the staff was amazing

monieka guyton  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

SANDRA WALKER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Walker  |  Overall Experience 
Rating:
5.0

Christian was great.

TAMARA MCCATTY  |  First Impressions 
Rating:
3.0

There should be more than 2-people working the counter. My contract said the lock would be in the unit. However, I had to go back to the counter, wait in line for 15-minutes, to be told “just grab a lock from the display.” I had moving company people waiting, who were charging me by the hour. This added 30-minutes to my move.

Sonia Bush  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

william galt  |  First Impressions 
Rating:
2.0

Renting a truck from Uhaul, especially moving across the country was extremely stressful. The website made me rsvp a truck at a pick up location with a card prior to move date. I was ok with that. Then when I go to pick up the truck - Uhual did not accept my card at the desk, they did not have the truck or equipment I rsvp prior to, they changed my pick up location the day of my pick up in a location that was over 20 miles, the next option was over 100 miles.. Anything that could go wrong did in my experience. Thank God I had friends who helped me use the exact card Uhaul only accepts, my change in location was only 30 miles away from my original pickup location and I went in early because Uhaul almost canceled my reservation because of their inconveniences. The truck pick up and drop off locations are not always in the best of places and often times looks very sketch after dark to leave keys and trust it'll be safe until the morning. The storage facility was good but the online process versus in-store experience does not match nor does it meets expectations. I found myself being hard-balled to do business because of the last minute changes not made by me. I feel if you are taking my payment for a rsvp from one card, you should take that payment inside the store from that same card. If I rsvp a truck and equipment pickup at location A, I expect to only go to location A and not location F. I expect if Uhaul does not have what I need at location A then refer me to location F from the beginning. Not changing it 1 hour before my pickup time then try to cancel my rsvp because Im tardy because of you're inconvenieces. This is my story from my Uhaul experience.

Reginald King  |  Overall Experience 
Rating:
5.0

The manager is very professional and kind. And the staff was amazing great customer service.

DIEDRA WILSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NEOSHIA JOLLY  |  Overall Experience 
Rating:
5.0

I traveled from SD to Texas so I was tired and a little irritable. The staff was great. I wish I had written everyone's name down because they made me feel refreshed and at ease for this big move. I would like to thank the staff that worked on the 29th and 29 of December because they set the tone for my move to Texas. A young man from California assistance me on the 28th and it as smooth sailing from that point. The staff was professional, even after the unfortunate incident of the Grand Prairie police department. The gentleman went through an horrible mistaken identity after a truck was reported stolen as he was checking the truck in the police pulled weapons on him as if he stole the truck. The police did apologize but their behavior showed a la k of basic common sense. After the experience the gentleman was still professional and didn't speak about what happened but assured us that the police were doing their job, that statement alone was the perfect statement from an employee. The move out was easy and convenient. Thank you again to the staff in December and the staff on the 23rd of January.

Chandra Burrow  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LATOSHA MORGAN  |  Overall Experience 
Rating:
5.0

Great experience here. Shirley was awesome!!

BRIAN MONEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARTHA WASHINGTON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

deon eikner  |  Overall Experience 
Rating:
5.0

The older woman was very nice and knowledgeable. This place give great customer service.

Moses Chism  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latarcha June  |  Overall Experience 
Rating:
3.0

Money was never pot back into my account

DANIEL GANT  |  Overall Experience 
Rating:
5.0

Na

Wilbert Dwellingham  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

rendell Mitchell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gus MEDINA  |  Overall Experience 
Rating:
2.0

The other owners were great to do business with. The new ones I will never come back they cost me hundreds of dollars.

Dawn Gammon  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Ernie Munoz  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

robert mcnair  |  Overall Experience 
Rating:
5.0

Shirley was amazing and so helpful.

ATLANTA WOODS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

diana norman  |  Overall Experience 
Rating:
5.0

Had my storage unit for over 7 years and never experienced an issue. Facility always clean and well kept. My unit was free from insects or rodents.

JEFFERY LEGGINS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENIA KELLEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teata Truss  |  First Impressions 
Rating:
3.0

Everything was great, Anitra helped with my rental reservation as well as getting set up with my unit. The reason for 3 stars and not 5 is because later that night after moving all day I came to the storage to load my things in. I loaded up the elevator and went up to find my unit and I discovered my storage unit that I just rented had someone else’s personal lock still on it. So I had to load the elevator back up take everything back downstairs and leave my things in a Uhaul all night.

shamayia Lockett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shana Russell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SUSAN ELIZABETH COOK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles Wright  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JaQualeon Rhodes  |  Overall Experience 
Rating:
3.0

N/a

La Polley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shakira Strong   |  Overall Experience 
Rating:
5.0

The person who did my registration didn't do it right so we weren't able to put things on the storage until the next morning

Veronica Ramirez  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JENNIFER VACEK  |  Overall Experience 
Rating:
5.0

The only issue I had is when I moved out of the storage, they tried to charge my card because they thought I was still utilizing the space, it was quickly rectified. However, still very inconvenient.

Tamika Michelle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Freddie White  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DUNCAN MCCORMICK  |  Overall Experience 
Rating:
5.0

The staff at UHAUL have ALWAYS gone above the call of duty to make sure everyone is treated with respect & accommodated. I LOVE this company.

kathy accomando  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

travon stern  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Mirelez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joseph mueller  |  First Impressions 
Rating:
3.0

The price is higher than I'd like

JOSEFA HERZER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TYLER STECKEL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NICOLE JORDAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KYLE CURRAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VERNON CONWAY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deshawn Stimpson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Crystal Dixon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FLOYD HANSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JIMMY HERNANDEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANNY OWENS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MITCHELL FOREMAN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Roderick Ross  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONNA ALLEN  |  Overall Experience 
Rating:
5.0

Thank you for your services.

Celia Alexander  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Quintney Ellis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ernie Munoz  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Schyler Anderson  |  Overall Experience 
Rating:
5.0

This is the great facility!!!. I’ve been doing business with this facility over 15yrs on and off. I still have another storage there! I closed out one of them this weekend. I truly want to give a great exemplary comment to the manager there Madelyn! I can’t tell you in words how amazing she is and her crew! She has been an Angel in difficult times!! I’m sure she has for others too. Her and her staff truly care about their customers! They’re always friendly eager to help and never have I had a bad experience their! Thank you for having such great employees!

KATHIE KING  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

charlestta mcdaniel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chanice Smith  |  Overall Experience 
Rating:
5.0

There were two tractor trailer rims there. I moved them to the side. Someone must have left them.

Eric Wright  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Abimbola Aina  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DEVON ALLEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

karl turner  |  Overall Experience 
Rating:
5.0

I can't remember the lady's name that helped me, but she was super awesome. Something was wrong with the system but she worked through it anyways and made the best of the situation.

Wendi wynne  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike Land  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shonterrio Kinder  |  First Impressions 
Rating:
5.0

Thank you!

gustavo solares  |  Overall Experience 
Rating:
5.0

Maddie and her staff go above and beyond to help customers. I've seen it with others, not just myself. Great job, Maddie! Thank you for everything!

Glenn Atkinson  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Melvin Ross  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Duntay Richardson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles Wright  |  Overall Experience 
Rating:
1.0

Todo estuvo muy bien hasta que estaba Sacando mis cosas cuando note que dos colchones que tenia ahi estaban mojados incluso Los tenia cubiertos porque eran nuevos hable para hacer El reclamo hace Mas de 20 dias y no me an hablado para atras de nada Sirvio que pagara 220 AL mes para nada son unos mentirosos no ayuda en nada tener aseguranza..

Leonardo Hernandez  |  Overall Experience 
Rating:
5.0

The staff was very friendly and professional. The young man that assisted me was exceptionally helpful- he deserves a raise!

Esther Milton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria Montgomery   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jada Maddox  |  Overall Experience 
Rating:
3.0

I am not happy because I was charged for July and I moved out on June 30, 2022.

ADEMOLA ADESI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jairo Gonzalez  |  First Impressions 
Rating:
3.0

We had rats in our unit that ruined all our stuff Had to throw away half of it there was mice dried up all over our stuff dead mice in our clothes so over all no I would not Recommend to my friends

HUMBERTO MARTINEZ  |  Overall Experience 
Rating:
4.0

I understand that every facility is different and it was also my fault for going when help was unavailable, but the instructions to get inside were not clear. I didn't know that I had to enter my code twice. On keypads located less than 50 steps away from each other no less. I would add those steps to the move in email. Other than that the facility was clean and move in was easy.

Zynecia Pearson  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

CONNIE MIMS  |  First Impressions 
Rating:
5.0

Clean storage unit

Melody Graham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tim Marks  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Sufyan Hanash  |  Overall Experience 
Rating:
5.0

Awesome staff!!!! ranking in the ultimate category with me in service.

Libby Lee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Reuben Mosley  |  Overall Experience 
Rating:
5.0

The staff was wonderful with a welcoming environment. The process was smooth from beginning to end.

Davis Chenille  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vanessa Eskerrete  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela Gouldsby  |  Overall Experience 
Rating:
1.0

Inexperience employees made the entire process time consuming and costly. The same people handling the storage units also handles the trucks. I was late a couple of times on storage and I don't excuses my actions but you charge $35 amount late fee .And will call 2 and 3 times a day for money. It was a bad experience, I'll never use your storage again. Shirley Richards ex customer.

SHIRLEY RICHARDS  |  Overall Experience 
Rating:
5.0

Would use again. Staff is friendly and very helpful.

laura Sanders  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRYAN KADERKA   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRYAN KADERKA   |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LARONDA ALLEN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shakira Strong   |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

WARREN JENKINS  |  Overall Experience 
Rating:
5.0

She went out her way to show the storage. Great job

TONIA CAVANAUGH  |  First Impressions 
Rating:
5.0

I have experienced a great deal of anxiety over this unexpected move. The staff and management at the I20 location are phenomenal. They helped me identify the proper storage unit and the right size truck for my move. They had everything needed for packing, it’s a one stop shop! I highly recommend this location to anyone in a transitional state. Pam A.

Pamela Anderson  |  First Impressions 
Rating:
3.0

Turned in my storage that same day the charge went through and the manager said i couldnt get my money back for the next month so i paid for an extra month that i dont even need.

Collin Teyes  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sharlene Crisp  |  Overall Experience 
Rating:
3.0

No comment

DONALD ANDREW  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rivel Hicks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

paul smith  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brittanye Cain  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dawn Himes  |  Overall Experience 
Rating:
5.0

Very impressed

Arthur Oniah  |  First Impressions 
Rating:
5.0

The team at this location was really 👍 nice

ennise stringer  |  First Impressions 
Rating:
3.0

The cashiers were knowledgeable and helpful answering all of my questions. While your lot attendant was aggressive borderline threatening on a issue of our rental space being rented to another customer while we were moving in.Gave the attendant my paperwork and never received it back that was resolved while I was waiting in line losing valuable work time as the facility would be closing down shortly.

WARREN JENKINS  |  First Impressions 
Rating:
5.0

Very appreciative U-Haul Storage is awesome have never let me down always there in a time of need way2go your business is appreciated thanks from my heart

Christine Portley  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Daisy Morales  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theresa Frierson  |  First Impressions 
Rating:
5.0

Thanks To Madelaine and Wonderful U-Haul Team Members For Making Our U-Haul Moving And Storage Experience The Best !!

Carlita Davis  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DARREN DELOATCHE  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Mitchell Willems   |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paul Pasquale  |  Overall Experience 
Rating:
5.0

Only issue no one told me that the locker had been inspected and we could leave.I had to ask. Small thing compared to overall experience. Also disappointed I paid for the full month of January ( Dec.28) without a refund when I moved out 5 days later.

Paula Farrell  |  Overall Experience 
Rating:
5.0

Very pleased.......

Darlene Ford   |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

carolyn gooden  |  Overall Experience 
Rating:
5.0

It was a convenient location, climate controlled and safe.

Leslie Valteau  |  Overall Experience 
Rating:
5.0

Staff, and everyone was very friendly.

SAMANTHA WINN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert Green  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAIWO AJILORE  |  Overall Experience 
Rating:
5.0

Everyone was accommodating and friendly.

DWAYNE ENRIGHT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DWAYNE ENRIGHT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittany Meadows  |  Overall Experience 
Rating:
5.0

The facility was always secure and clean. We’ve had are items here for seven years and only wish we could find storage near this quality at our new place in Alabama.

MIKE KING  |  Overall Experience 
Rating:
5.0

Great help, quick service flexibility

Amadou Saho  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela Henderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TANEKA REEVES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elliott Robinson Jr  |  Overall Experience 
Rating:
5.0

Respectful, organized, and made me feel comfortable being there. That’s a great quality to have with storage renting. Good work. 👍

Brandon Smith  |  First Impressions 
Rating:
3.0

I just wish that my unit was more bigger and a better unit but it’s not so it will just have to do for now.

Melvin Ross  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles Lankford  |  First Impressions 
Rating:
5.0

I wad very happy with the way I was handled at usual The Manger Mattie was very helpful when I had problems. A ONE service.

Aminda Merritt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

bobby brooks  |  Overall Experience 
Rating:
5.0

The key is friendly and knowledgeable staff. This location has strong management and excellent, outgoing staff.

Daniel Willis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gene Cox  |  Overall Experience 
Rating:
5.0

I really enjoyed having my 5th wheel there , very clean and we'll maintained !!

Clarence Abbott  |  Overall Experience 
Rating:
4.0

Outside of the multuple calls texts and emails they Rock I've been a long time customer at this location

David Battiest  |  Overall Experience 
Rating:
4.0

The only issue was that they let Pods park near the storage entrance which took a parking space.

EVA RIVERA  |  Overall Experience 
Rating:
5.0

Maddy was very helpful and knowledgable about sizes and pricing for each rental unit. She took the time to discuss what I needed to store ,climate controlled or non controlled .and the right rental agreement/ size/price for my needs and the process was made so easy by her. Thank you UHaul Team!

Robert Drennan  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CINDI BRICKETT  |  First Impressions 
Rating:
5.0

I had a good experience being that was my first time coming to that location I want to thank all those who help it was four people but the 2 names I remember was lupita an Dustin The other 2 was a young lady who just started an another young lady with blonde highlights who look Hispanic they all dis a great job with assisting me

Davion Robbins  |  First Impressions 
Rating:
5.0

I enjoy having my stuff at u-haul cuz my stuff is safe and well took in care of even if there's an issue u-haul works it out

Aminda Merritt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gene Cox  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ura Madkin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WANDA L BOLTON DAVIS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alfred Howell  |  Overall Experience 
Rating:
5.0

This was the Best storage that I have rented and Yes I would recommend this as the BEST

VANESSA SANDERS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jason mayes  |  First Impressions 
Rating:
1.0

I wouldn’t have rated it poor but they will not pro rate the monthly rate after check out. $99.95 paid on the 18th. Moved out the 23rd & nothing refunded back. I will never use this facility again for that reason

Ronny Prince  |  Overall Experience 
Rating:
5.0

All the staff was helpful and courteous. Maddie was super helpful and very kind through my entire stay. Thank you for Maddie.

shereen tipps  |  Overall Experience 
Rating:
5.0

Amazing customer service. Upon arrival I was greeted with a warm welcome. Madelaine Mchugh assisted me in finding the perfect space for my trailer. What can I say. She’s a rock star. A literal earth angel walking amongst us sinners. Overall great experience. Would highly recommend. Great location and better staff.

Joe Almanza  |  First Impressions 
Rating:
5.0

Thanks for a safe clean and friendly service and storage place keep up the good work.

RUBEN ROSALES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erika Nelson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Walter Grissam  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEITH BUCKNER   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda Peterson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glorian Germany  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Carla Tisdale  |  Overall Experience 
Rating:
5.0

All of the staff friendly and helpful! Great Customer Service.

Jereshia Maynard  |  First Impressions 
Rating:
5.0

Location provided great customer service and all employees were consistently helpful!

Deklon Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ZENITH JOHNSON  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Prince Carouthers  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert Green  |  First Impressions 
Rating:
5.0

The facility was well-maintained the staff was all good people thank you

SOLOMON REDMOND  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cheryl Hicks  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Donovan Kennedy  |  First Impressions 
Rating:
5.0

Thankful for the staff, very friendly and helpful

Milton Edmondson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

niieya Castillo   |  Overall Experience 
Rating:
5.0

Uhaul is the best! I was in a serious situation of losing my storage unit and the GM Manger and a wonderful lady by the name of Madalyne Rue was a God send because they made a way for me to keep my storage and worked out my issues and payments. I was so pleased with the patients they had with me and treating me with respect and understanding my situation. Thank you so much for having employees like them it really makes a difference and gives people hope!

Bianca Johnson  |  Overall Experience 
Rating:
5.0

They went above and beyond to make sure I got what I needed. Thank you - s

Shelly Hile  |  Overall Experience 
Rating:
5.0

Thank you for your excellent customer service and facility upkeep.

Gail Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAIWO AJILORE  |  First Impressions 
Rating:
5.0

The general manager has an amazing attitude and great to speak to. The workers are also great (the morning crew) Madison went above and beyond ..

jorge Hernandez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Meoshea Jenkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

johnny wells  |  Overall Experience 
Rating:
3.0

Unfortunately the elevators are not working and they didn’t have a eta as to when. My unit is on the second floor. But no discount was given for the inconvenience of not being able to use elevator.

KATHIE KING  |  First Impressions 
Rating:
4.0

I feel that if you vacate the storage unit early that you should get that pro-rate back. Also there should be more parking for loading up at the dock.

Viviana Washington  |  Overall Experience 
Rating:
5.0

Buy buena

ALVARO GALDAMEZ FIGUEROA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Romana Fields  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kortni Mcfarlin  |  Overall Experience 
Rating:
5.0

They made an annoying situation relatively peaceful.

ANTOINETTE DUFFEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joe simmons  |  First Impressions 
Rating:
5.0

The staff was so accommodating and friendly. I will recommend and use again

laura Sanders  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jorge Hernandez  |  First Impressions 
Rating:
5.0

This location had everything I needed and the process was swift in and out! The staff was always courteous and gave service with a smile! I would definitely recommend this place to anyone needing storage, packing supplies or Uhaul transportation!

Rozlyn Erwin  |  Overall Experience 
Rating:
5.0

Very friendly staff and the manager was very helpful and polite!

Joseph Valenzuela  |  First Impressions 
Rating:
1.0

While I will say the staff did their best to accommodate us so we can get the requested storage size, when we got there the size was not available. We were told that it was first come serve basis. We agree to take whatever that was available. However, as we started unloading staff, it was disappointing that the supervisor on the shift was orchestrating a scheme to steal clients's items. They stated they thought the items were left behind, meanwhile we saw one lady who was not in uhaul uniform opening clients boxes and bags, and then the supervisor allowed her to pack in her car. The supervisor needs to be fired. You can call me for more information. Because we witnessed this, we cancel our reservation.

Essi Havor  |  First Impressions 
Rating:
5.0

Madeleine was OUTSTANDING! Hopefully she’s in a managerial position because she possesses strong leadership/problem solving skills!

FRANCES DAVIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Craig Jones  |  Overall Experience 
Rating:
1.0

The office did not have my reservation. I showed them my confirmation on my phone and the guy helping the girl stated he didn’t have any reservation in their computer. They could not offer what we had reserved so we had to take a smaller unit that did not hold all of our items. Very disappointed!

David Simon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIEL GALLEGOS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

krystal austin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KEITCHA JONES  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Andrew Hourigan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES BRADSHAW  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alex Davenport  |  Overall Experience 
Rating:
5.0

Mag and the staff were amazing, hence why I rented a storage from here. I would recommend this to anyone looking for any type of rental!

JUAN MANUEL RIVERA  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

zenobia alexander  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lauren Caldwell  |  Overall Experience 
Rating:
1.0

While customer service on the phone was fantastic, the actual results were beyond unsatisfactory. I can with great confidence say that the lack of accuracy of the statements, and the running around I had to due in the truck for 3 extra days due to those inaccuracies, and the inconveniences I experienced having to deal with these things during my work week, make this by far the worst customer experience I can remember.

COLLIER JONES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Romana Fields  |  First Impressions 
Rating:
4.0

Great people to work, with friendly

SAMMIE ASHCRAFT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

La Juana Sharp  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANCES DAVIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Craig Jones  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Melvin Ross  |  Overall Experience 
Rating:
5.0

Maddie was exemplary in her customer service. She was cordial, patient and compassionate. She is the reason I chose the unit at her location.

shereen tipps  |  First Impressions 
Rating:
5.0

Great!!

Deron Fontenot  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ADAM HUBBARD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CALVIN LITTLE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth Turner  |  Overall Experience 
Rating:
5.0

Thanks

AVI GONEN  |  Overall Experience 
Rating:
5.0

Great service friendly and quick, I'm going back just to talk to the helpful employee's. Climate controlled and clean. Awesome location.

William Stovall  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Tyra Shaw  |  Online Move In 
Rating:
1.0

To high far as price

DONNA BRADLEY  |  Overall Experience 
Rating:
5.0

Amazing service thanks Uhual Team *****

Sonny Kongdara  |  Overall Experience 
Rating:
5.0

Professional and friendly Good job🌷👍

AVI GONEN  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Mario Garcia  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

CHRISTOPHER HILL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

roy baley  |  First Impressions 
Rating:
4.0

The only issue I have is that you lock up the unit if you’re only a couple of days late.

PARNELL CROSS  |  Overall Experience 
Rating:
4.0

Very happy with the cleaness of the building. But not too happy with lighting inside the storage, when I am inside the storage room. The space is great also

CLARISSA MILLS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clarissa Olivarez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronny Prince  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tavish Beck  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Hamilton  |  First Impressions 
Rating:
4.0

No complaints. Always professional

Melody Graham  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DeAnthony Davis  |  Overall Experience 
Rating:
3.0

Had trouble with u-haul charges . I had a reservation for around 435 dollars are around that. When I went to pick it up the man that was there said I had no reservation and he added 300 dollars more. After fighting with him he gave me 100 dollars cash and told me that the company will reimburse the other 200 and all I got was 90 dollars. My name is Patsy I paid for this u-haul and Shanna Gregory drive me to Arlington. I am still out of 100 dollars . Your staff in Lubbock on 34 st. need more training .The staff in Arlington was Ok.

SHAUNA GREGORY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES BRADSHAW  |  First Impressions 
Rating:
5.0

No complaints, the reason I moved out because I found a better rate for a 10x10 at another storage facility nearby.

Brian Bledsoe  |  Overall Experience 
Rating:
1.0

Was not advised of drop Off fee.. was told I don’t not refuel When I went to Exxon before drop off..the representative continues to argue with me...toll $32.. I will dispute..

LaTisha Myers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexander Liki  |  Overall Experience 
Rating:
5.0

Best Customer Service, convenient and ver clean

Frances Chaparro  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick Gill  |  First Impressions 
Rating:
5.0

this location was great well maintained and safe and secure

Sandra Sanchez-Rhoten  |  Overall Experience 
Rating:
5.0

This was the most seamless process I've ever had at any storage facility! I appreciate all the help and truly thank the staff for taking pride in doing such a great job!

Rozlyn Erwin  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shelly Manriquez  |  First Impressions 
Rating:
5.0

The entire staff that I had dealt with was very courteous friendly and very helpful thank you to all it made my moving experience to Texas better

Ricky Myers  |  Overall Experience 
Rating:
5.0

Ready to go in less than 2 hours! Amazing! Never had to go to the counter. Love it!

Annissa Buchanan  |  Online Move In 
Rating:
5.0

Great!

jason grigsby  |  Overall Experience 
Rating:
5.0

Best uhaul facility I ever encounter and am glad I was a customer there.

BRIAN LEWIS  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Fernando Rico  |  Overall Experience 
Rating:
5.0

Mark and his crew are very Knowledgeable in the u-haul business and are decent to have conversations with I give them all an A+

Ken Madsen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Josey Ehlert  |  Online Move In 
Rating:
1.0

The worst experience I’ve ever had to encounter for an organization this big. They start off by charging my card over $500 withhout calling or letting me know after only having the truck for three days. They gave me a truck with a gas leak. I wouldn’t take that truck they gave me a truck with roaches. They did not refund the deposit for the first truck or the second truck added a deposit for the third truck which was the original truck with a gas leak. You heard that right they gave me back the original truck with the gas leak then charge me a third deposit. This all started on Wednesday. We did not take actual possession I will truck fully till Thursday the 12th. Saturday of that same week they charged my card an additional $500. We were in constant contact with Uhaul customer service and location letting them know because of our work schedule mixup with bad trucks we need extensions on the time. We also let them know that the truck was full of our belongings that we could not unload the truck since they gave us the wrong storage not the largest one that we asked for. Once we got the larger storage on the 14th we unload the first load. Where we got back to unload the second load we saw we had no storage lights. So we park the truck again in the Home Depot parking lot on 360 a couple miles away.We had the truck for seven days when we should’ve only had it for two Well because of all the mess ups no lights in our storage we had her for seven days. The location of my storage told corporate office that we had the ruck for two weeks not seven days. So I was not getting any refund for the Over $500 I have been charged. The high charge I was told was also an estimation of the miles I had driven. The truck was probably driven 30 miles the whole time we had the truck at $.99 a mile. Storage issue: I had a storage that you could drive a U-Haul truck into. I begs for lights so I could do what I need to do from November up until March when I was asked to leave. I was asked to leave because the manager cut off my lock on March 11 illegally cut off my lock by cutting into their housing for my lock Leaving sharp metal where I cut my fingers several times. I was never informed a reason why until I got there and the reason why was a look at the lightbulb problem. Resolution: I was told by upper management since they couldn’t satisfy my needs I had to be out in less than 48 hours or everything I had in my storage would belong to them. Believe it or not there’s more to the story of my treatment at this location being laughed at when they thought that I might have Covid 13 and the list goes on and on of how I was miss treated. This location changed my life are the worst in many ways and Mark the manager still has his job. As for me I’m still trying to financially recover from the mess Uhaul has caused me. Turning my life upside down and inside out. Please be aware of the 360 and I 20 location do not rent trucks from there do not ring storage is from there as long as Mark is the manager of that location. The man is too incompetent to even tie his own shoes.

Donavan Mosley  |  Overall Experience 
Rating:
5.0

Very satisfied with the service and facility. Thank you

Mari Darrough  |  Overall Experience 
Rating:
5.0

Love the location here in Grand Prairie, Texas off Interstate 20. Always customer services environment.

COREY DUNAGAN  |  First Impressions 
Rating:
5.0

The artic blast Valentine's week hit us hard with a lot of pipes broken in our home. We had to clean out the whole house to have all the floors redone and walls just about every part of our house was affected so u-haul has been a life saver for us. Thank you C. Charles

cheryl charles  |  First Impressions 
Rating:
4.0

Lot of the dock parking was taken.

Rashawn Campbell  |  First Impressions 
Rating:
5.0

Excellent customer service, efficient, thorough, knowledgeable

shannon Green  |  First Impressions 
Rating:
5.0

Door is a little broken, won’t stay up and left side is out of track.

chad wilson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

patricia ochoa-perez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL ELKINS  |  Overall Experience 
Rating:
5.0

Thanks for your business

dewain barnes  |  Overall Experience 
Rating:
5.0

Staff was beyond helpful, friendly and accommodating. Made the transition easy from start to finish!

corenda kimble  |  First Impressions 
Rating:
5.0

I appreciate your friendliness and professionalism

Meoshea Jenkins  |  First Impressions 
Rating:
3.0

Darin failed to inform me that after hour if the sliding doors are lock you could use the other door which I found by walking past it heading to front of the building

diana norman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tavish Beck  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS SPITZER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Moody  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

diversified products man. KLINGLER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CINDY DAVIS  |  First Impressions 
Rating:
5.0

The person who helped me was awesome. She really knows what she’s doing. Wish I could remember the name, but I’m pretty sure you can find it.

RONVIS HOLLINGSWORTH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Hebert  |  Overall Experience 
Rating:
3.0

The employees were very friendly and helpful. The only complaint I have is that I wasn't contacted when a storm blew the roof off. It wasn't until I went to move out and found antiques with water damage. Thank God I had the insurance!! GET THE INSURANCE, IT'S WORTH IT!!

kristina mizell  |  Overall Experience 
Rating:
5.0

Thank u so much for helping me in a time of need...

christopher murphy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charlene Newman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS SPITZER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LARRY DULA  |  Overall Experience 
Rating:
5.0

Very satisfying

Rojelio Martinez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kenneth johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joan lamson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LATRINA YVETTE RIVERS  |  Overall Experience 
Rating:
4.0

My only issues was not having access to a public garbage area. At times it was better to dispose of some things in the storage units.

Debbie Sims  |  Overall Experience 
Rating:
5.0

The flatbed dolly's helped moving.

Sharon Burton  |  Overall Experience 
Rating:
5.0

Kita (I believe that was her name) is so inviting! She treated me like family. She’s the type of person that should be the face of the company. I wish her nothing but the best!

Andrea Adaway  |  First Impressions 
Rating:
3.0

Way too expensive and service is not that good U are there for the customer Not the customer to serve u

Jose Leija  |  Overall Experience 
Rating:
5.0

Friendly and helpful staff!

alan dickerson  |  Overall Experience 
Rating:
5.0

Facility is super clean and the staff are wonderful. Well worth the price and access.

Emma Coleson  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Armando Guzman Lopez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SANDRA LACY  |  First Impressions 
Rating:
5.0

I had a Pleasant Experience! God Bless y’all

Josphine Allagoa  |  Overall Experience 
Rating:
5.0

Derick what above and beyond in helping me with the truck and storage. I didn't have enough room to move all my things in. What he did was went the distance in making sure me and family was taking care of, thank you for everything.

TONIA CAVANAUGH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ericka Newson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Denise Day  |  Overall Experience 
Rating:
5.0

The UHAUL Staff Representative was very knowledgeable of his job and helpful. The Grand Prairie 1-20/360 Staff displayed and practice excellent COVID-19 safety and overall fast services rendered. Excellent service 5 star Customer Satisfaction. Thank you. I will continue telling others. 👌🏽

Denise Day  |  First Impressions 
Rating:
5.0

Mark legault, manager has been absolutely a breath of fresh air! He corrected uhaul booking issues, booked a different unit and adjusted the price so we could get unloaded and stay on time. He is someone everyone should strive to be! Thank you so much for all your dedication and smiling personality!

Morgan King  |  First Impressions 
Rating:
5.0

Prices could be lower

joan lamson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BONNIE CHAU  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martin Rojas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

debra harris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Denise Day  |  First Impressions 
Rating:
4.0

Only issue is the roof caving in and some of my things getting damaged. Glad I have the insurance. But U-Haul stepped in and moved our things to the Pioneer and 360 location as quickly as possible. We still need to go through our belongings to see what's what. But so far so good regarding the action took to move our things.

LAWINTHIA AYERS  |  Overall Experience 
Rating:
1.0

The staff was limited on how they could help , because of the situation this location is in! It’s very unfortunate that the building was in such poor shape without us knowing ! Had we know this building has had future problems and was barely patched up only to have more problems when it rained I would have NEVER stored my valuables here! There really needs to be more then one elevator! I Due to the lack of attention the owner has put into his building ! I received a texted my unit has water damage ! I went moved a few things to my second dry unit and thankfully I did our my 82 in and my 55 inch TVs would have been ruined !! And I moved my pictures which some of them got wet and ruined and I can replace a tv but not priceless memories of pictures I can’t get back !!! I went the next day and they cut my lock and changed it without telling me which means they were in my unit without my knowledge! Had I not gone by to tell them about the leak they I would have never know that they were about to unload my unit with people they found on Craigslist and moved all my large storage unit into small portable crates that who know how it would have been stored and who knows if they would have all been kept together or have my stuff would have been lost ! It looked super unorganized and it was complete chaos!!! The owner cussed at me when he was talking to me ! I went to my car and cried because I didn’t know what to do ! So I was forced to miss work and loose money !!!!! Pray someone could help me ! I had to pay to rent a uhaul which I should be credited for !!!!!! They assigned 3 people to help me load the uhaul well they didn’t tie anything down and I might as well threw my stuff away because it all fell over and cracked and scratched up my dressers and computer desks, broken frames and mirror ! This was such a horrible expensive experience!!!!! I will never use this company again!!! I do want to let whoever know during this whole horrific event not one person wore a mask or social distancing!!! No hand sanitizer or Lysol spray !!! This was handled very poorly ! Unfortunately I had some items with mold from the water I had to throw away also! My storage unit wasn’t the worst there were tons of other people that had to throw all their stuff away !!!! This wasn’t the first time this storage place has had something like this I heard !!!

MICHELLE HUGHES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tahara Etti Williams  |  Overall Experience 
Rating:
2.0

Six plus years of having a storage space there, every time I went into the office I had to deal with someone that had poor customer service skills. Rude people that won't even greet a customer until they feel like it. There are videos on youtube to teach you good customer service skills. You can also go to Chik Fil A and see how customers get treated with respect. Simple retail transaction like buying a box or a roll of tape would take 15 minutes. Plenty of negative reviews on Google, but you dont care to change. And tell that lady not to call me anymore. She doesn't even identify herself or the purpose of her call. She just says: "Hello Mr Patrick, how you doin today?" like I'm some kind of ten year old that is supposed to take time out of my busy day to figure out who it is and tell her how my day is going, satisfy her curiosity. The custodians in the storage were nice though. The only reason I stayed was because I felt they were keeping a close eye on things. Don't bother me anymore. I was tired of dealing with you people a long time ago.

PATRICK HOWARD  |  Overall Experience 
Rating:
2.0

I gave a below average only because of the customer service personal. She acted like I was supposed to know what she is talking about. For example, she asked for my renter's insurance, I said I will have to bring it back. At the end of the transaction, I looked at her asking, "how do I get to my storage unit?" They are not very professional and I almost went to another facility.

Wendi Gregory  |  First Impressions 
Rating:
5.0

The facility is the BEST!!!!

Ruben Caballero  |  Overall Experience 
Rating:
5.0

I really thank you guys for helping me and my family!! God Bless😇

VEORA VAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRIS STAMPS  |  Overall Experience 
Rating:
2.0

The office staff was very rude and hostile every time I dealt with them. There is no excuse for their poor manners. Poorly trained and hostile. I moving my stored goods to another NON UHAUL storage facility where the office people have manners and are respectful to the customers. The custodians do a good job taking care of the actual storage area. They were always polite.

PATRICK HOWARD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

adria garland  |  Overall Experience 
Rating:
5.0

Had difficulty checking in truck on after hours website, however one of the employees was able to assist me by n texting his boss informing him of the issue which made the experience great

Armando Guzman Lopez  |  First Impressions 
Rating:
5.0

Love all smiling faces 🙂

Marilyn Mathis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sasha Ellis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tony Solis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yasmin Battle  |  Online Move In 
Rating:
4.0

We ended up leaving our storage longer than expected when our overseas assignment was extended. It worked well and we’re grateful for the attention we received from the staff. Thank you.

DANIEL BUTLER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RENEE DEBUS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Neil Ayar-Mendiola  |  First Impressions 
Rating:
4.0

Overall very good. Downside for me: 1. Cost 2. Alarms sound when they shouldn’t frequently. 3. Need trash bins / dumpsters

PATRICK MCGUIRE  |  Overall Experience 
Rating:
5.0

A little bit expensive but Great experience!! Thanks.

Marlene Curiel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Prinmma Eyongegbe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah Reynolds  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRYAN DUKE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kameron Hunter  |  Overall Experience 
Rating:
5.0

The manager Mark was very helpful and funny. A very good welcome and people person. I was in and out in minutes. Location is very good for me. Close to my job and home. Very clean facility.

robbie brown  |  First Impressions 
Rating:
5.0

This review is from me and my emotional support dog Rex, Chelsea greeted us with a smile and handled everything in a professional manner, I actually ended up keeping the truck longer and got a storage room as well. Also looks like Mark the GM is leading by example, everyone was quick on there feet. Just an awesome experience.

ISMAIL NAJID  |  First Impressions 
Rating:
3.0

The storage itself is very good and other staff members are good. But the manager, that lady is horrible. She needs to go for customer relationship training. She was mean and terrible. Yelling and screaming at every approach. Not only to me. Even when i was not there, she did the same to my sister. She is just NOT CUSTOMER FRIENDLY. SHE WILL DRIVE PEOPLE AWAY FROM THAT BRANCH.

janet adesina  |  Overall Experience 
Rating:
5.0

Mark was very helpful, he and his staff provided excellent service.

Theodore DeFelice  |  Overall Experience 
Rating:
5.0

Thank you so much!!!!

SHARON WILLIAMS  |  Overall Experience 
Rating:
5.0

Mark was extremely helpful in my situation.

Theodore DeFelice  |  First Impressions 
Rating:
5.0

Keep doing a great job!

Tonya Stevenson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen Harris  |  First Impressions 
Rating:
1.0

The customer service that was given was unprofessional snd the lack of respect given to us as customers. Filed a formal dispute with Uhaul. We received comments from other staff members that this form of disrespect is often given at this location and management continues to allow such behavior.

Daffeny Jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacquelyn Sample  |  Overall Experience 
Rating:
5.0

The staff was extremely helpful and friendly.

LEISHA MUNDEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Guthrie  |  Overall Experience 
Rating:
5.0

We come every year to use your facility. It has always been a great experience. See you next year.

Girl scouts of top  |  Overall Experience 
Rating:
2.0

Was overcharged and was never sent an email or te t to check equipment in after hours so was charged a 20 fee. Just had a bad e experience overall

Cynthia Carter  |  First Impressions 
Rating:
4.0

Store manager was extremely helpful!!

James Wilson  |  First Impressions 
Rating:
5.0

Amazing staff. Moving can be so stressful and they were able to give me an easy process for a truck and storage rental. Also, it was closing time and they were very patient.

Zakiya Wilson  |  First Impressions 
Rating:
5.0

That was the BEST experience I have had from UHAUL or customer service in a while! I was please with EVERY single employee at this location! Gave them ALL a raise even the janitor was amazing!!!!

Vicki Robles  |  First Impressions 
Rating:
5.0

Used this facility for years. Absolutely no issues of any kind.

GERARD MUMFREY II  |  Overall Experience 
Rating:
5.0

Manager has been very helpful

patricia everroad  |  First Impressions 
Rating:
5.0

parking spaces not good

Cheryl Raymond  |  Overall Experience 
Rating:
5.0

the best storage site around

jaquan cole  |  Overall Experience 
Rating:
5.0

They went above and beyond.

dan riddle  |  First Impressions 
Rating:
5.0

Very nice experience.

Michael Guthrie  |  First Impressions 
Rating:
5.0

I was very pleased with the storage units, staff and the price was reasonable. I needed to cut back and clean out many of my daughters things since she is now deceased.

Jerry Hodges  |  Overall Experience 
Rating:
5.0

I liked the fact that strong was very clean staff made sure you were taking care of I’d definitely refer friends an family thank you

KIMBERELY PENA  |  Overall Experience 
Rating:
5.0

I'd use them again!

Desiree Tucker  |  Overall Experience 
Rating:
5.0

Staff is "THE BEST EVER".

Rhonda Byrd  |  Overall Experience 
Rating:
5.0

Great service and location.

fausto jimenez  |  Overall Experience 
Rating:
5.0

Hello It Was Just 1 Lady I Didn’t Understand Why She Was So Rude But I Didn’t Get Her Name But Everyone Was Great.

Kaye Sharon Smith  |  Overall Experience 
Rating:
2.0

I could never get a person on the phone & always a line at the facility. And when you had a problem with your unit I could not get anyone to address the problem or issue; Tia Campbell never called me

paul watkins  |  Overall Experience 
Rating:
5.0

Great Experience, everyone was helpful

david Benson  |  Overall Experience 
Rating:
5.0

Great service and easy access. Will definitely use again.

BETTY WRIGHT  |  Overall Experience 
Rating:
1.0

I could not get in the storage with a trailer full because my 24 hour access was denied. UHaul better void my contract and refund my trailer which was wasted. Couldn’t move in because ACCESS DENIED.

Danniel McKee  |  First Impressions 
Rating:
4.0

Clean facility, staff is not the best at customer service. I was told upon move-in that I would get a free truck- never got it. Also told I had 24 hr access when I moved in, but was charged extra.

richmond frison  |  Overall Experience 
Rating:
5.0

I was more than pleased with the results of doing business with you The employees were exceptional

Shirlie Ingram  |  First Impressions 
Rating:
5.0

hard working group!

phil wiley  |  Overall Experience 
Rating:
5.0

Great customer service from every employee I encounter.

Judy Anton  |  First Impressions 
Rating:
5.0

Great customer service and I would highly recommend this facility.

Leisha Munden  |  First Impressions 
Rating:
5.0

Very professional! Uhaul made my move and storage experience so easy from start to finish!

Kacy Thomas  |  First Impressions 
Rating:
5.0

Excellent customer service! After just driven from Virginia to Texas in a 26 footer & 6 x 12 trailer in tow; very accommodating in helping me drop off all equipment with them & got 2 storage units!

JB McCall  |  First Impressions 
Rating:
5.0

it was a pleasurable experience i will be back.

joana galvan  |  Overall Experience 
Rating:
1.0

I moved all of my things out of the storage so that I could put some other things in the unit. I essentially got kicked out of a storage unit, because I emptied it out to put more stuff in.

Stephanie Broughton  |  Overall Experience 
Rating:
5.0

Excellent service

Melody Graham  |  Overall Experience 
Rating:
1.0

if they want me to tell the truth good! Is the worst thing in store you pay for a service of 24 hrs.and it does not work then? what is the point they think I rent it or need one 24 hrs for fun the g

Rafael Cardoso  |  Overall Experience 
Rating:
3.0

None

Lillian Cruz  |  Overall Experience 
Rating:
5.0

Great friendly staff

Danny Dallas  |  First Impressions 
Rating:
4.0

The rental rate was too high

SUPORA ALEXANDER  |  Overall Experience 
Rating:
1.0

I have been out of the specific storage unit since ce the beginning of October 2018 I explained to 24 different CS representatives who were too dumb to communicate The ABSOLUTELY WORSE EXPERIENCE

Pamela Shepherd  |  Overall Experience 
Rating:
5.0

Friendly and most helpful

Melody Graham  |  First Impressions 
Rating:
1.0

There is no security!! My RV was broken into twice!! This last time I wasn’t even extended the courtesy of having a staff member present when the police arrived. The manager never seems to be on site.

ANNETTE TOMLIN  |  Overall Experience 
Rating:
5.0

Very greatful for the services provided.

willie McAtee  |  Overall Experience 
Rating:
5.0

I would definitely go with this U haul company again..

Preston Davis  |  Overall Experience 
Rating:
5.0

Clean and well kept

kevin sherman  |  Overall Experience 
Rating:
5.0

Great

Alicia Prim  |  Overall Experience 
Rating:
5.0

No complaints

ROBIN PHILLIPS  |  Overall Experience 
Rating:
5.0

My mother and I are turning customers to U-haul and have always been satisfied! I live much closer to other locations now but will still come back to GP because of the good service :)

Heidi Witty  |  First Impressions 
Rating:
5.0

The staff was amazing, if there was an issue with my storage I would be immediately contacted and informed. The entire area was clean. Great place to put your things for storage

Chenille Davis  |  Overall Experience 
Rating:
5.0

excellent service

phil wiley  |  First Impressions 
Rating:
5.0

What I most appreciated that U-Haul Moving & Storage always did was when I made a payment for my storage unit 0109 they always made it a point to send me a statement in the mail that payment was made.

cheree bellard  |  Overall Experience 
Rating:
5.0

Caring for customers needs is important the staff was patient kind courteous hospitable friendly n fast . I thank management n staff of all these needs. Sincerely Mr.Joey Pulsipher

Joey pulsipher  |  Overall Experience 
Rating:
5.0

Everyone there was awesome!

sabrina Malone  |  Overall Experience 
Rating:
5.0

Only one note regarding communication, please answer the phone or implement text messaging of some kind.

Veronica Cobb  |  Overall Experience 
Rating:
5.0

Wonderful Experience

Rhonda Byrd  |  First Impressions 
Rating:
5.0

I love the staff

melissa salinas  |  Overall Experience 
Rating:
5.0

Nothing further

Antonio Champion  |  First Impressions 
Rating:
5.0

I worked with Mark. He provided outstanding customer service and figured out a way to get me what I needed without being pushy. The building and grounds were unbelievably clean.

CHARLES TACKETT  |  First Impressions 
Rating:
5.0

Thank you

chandra allison  |  Overall Experience 
Rating:
2.0

I’ve delivered several packages to this location and they could not locate any of them. I called in numerous times to have someone call back or email and they never followed up.

PHILLIP LEE  |  Overall Experience 
Rating:
5.0

Claudia was extremely helpful, and I can’t say enough good things about the service provided by Mark LeGault. Mark went above and beyond to help me get everything resolved. Thank you!

SHERMEEN VEERJEE  |  Overall Experience 
Rating:
5.0

THIS FACILITY WAS VERY CLEAN AND SECURE WASENT WORRIED ABOUT MY STUFF AT ALL THANKS

LOUIS GASERO  |  Overall Experience 
Rating:
5.0

The service was great! The employee who I dealt with (Kenya?) was very helpful and helped to make it go very smoothly. It’s refreshing to deal with someone like her who cares about the customer.

Kerry Harrod  |  Reservation 
Rating:
2.0

Poor customer service asked once to remove my freightliner truck when there were 5 others parked and I asked that very question when I signed my lease. Also could not access facility during constructi

kevin richardson  |  Overall Experience 
Rating:
3.0

My overall experience with this site was good, but there were a couple of times I was left inconvenienced when trying to move things out of my unit.

Inia Daniels  |  Overall Experience 
Rating:
5.0

I had two storage units there for over 5 years and my things were safe and secure. Great service!

MONICA JORDAN  |  Overall Experience 
Rating:
5.0

Very clean no rodents or bugs I will always keep UHal storage unit on my list. Thanks for everything. Ms Lark

VICKIE LARK  |  Overall Experience 
Rating:
3.0

Price increase what seemed like every few months with no real explanation as to why....I've never had storage facilities increase prices that often in the past.

ANTHONY RAMIREZ  |  Overall Experience 
Rating:
4.0

n/a

lakisha jones  |  Overall Experience 
Rating:
4.0

Mice are a problem. I did not bring then, they are there.

KAREN PIVERAL  |  Overall Experience 
Rating:
2.0

The only elevator they had was down, on a Sunday, the last weekend of the month. You could use the stairs but the door closed behind you and you are stuck in the stairwell. Not convenient.

ashlyn bangert  |  Overall Experience 
Rating:
1.0

I have emailed and called for the manager with no return call or email. My storage was mixed up with someone else's and I'm being charged for extra mileage when I should have been. I'm disappointed.

cassandra houston  |  Reservation 
Rating:
5.0

Mark was really helpful and kind

Stephanie Sims  |  Overall Experience 
Rating:
5.0

The staff was very helpful and pleasant. When I needed to switch my storage unit, they switched it without any problems.

Kenya Quinney  |  Overall Experience 
Rating:
5.0

Awesome crew

joseph gothard  |  Reservation 
Rating:
1.0

My experience with my U-Haul and storage rental was not good at all. The truck drove horrible and I had problems w/ access getting into my storage.

INIA Ogunjobi  |  Reservation 
Rating:
2.0

I had the worst time trying to get my payment straight. I never received and call or emails back from the manager when I was told they were contacted.

Ursula Bond  |  Overall Experience 
Rating:
5.0

All the staff was nice and professional, I had no issues with the truck. Even though on my end I had to keep the truck an extra day, it was a smooth process. Excellent customer service.

Chenille Davis  |  Reservation 
Rating:
5.0

THEY ARE THE BEST PLUS THE ONES ON DIVISION ST .ARINGTON TX.76012 I WILL ALWAYS USE THEM AND PAST THE WORDS ABOUT YOU ALL GOD BLESS YOU ALL AND COMPANY !!!!!!

laquette tolliver  |  Reservation 
Rating:
5.0

Great service..

Eric Delgado  |  Overall Experience 
Rating:
2.0

No how early you called, you can never get a agent from the store to answer the phone. Just some people answering the phone, bad service. Why can the actual service agent pickup the phone sometimes...

FREDRICKEA S TAYLOR  |  Overall Experience 
Rating:
5.0

The staff was more than courteous, helpful, and professional. Will use this facility again if need be.

Mary Fortson  |  Overall Experience 
Rating:
5.0

This facility is extremely clean and was easily accessible for me for the time I needed a storage unit. I would highly recommend this U-Haul location for anyone that needs a storage unit.

Randolph Scott  |  Overall Experience 
Rating:
3.0

I like to comment on what happen on June 25, 2018 when I picked up the truck that I made reservation by phone for 10' truck and find out there was not one available for one-way trip to Pennsylvania.

GUY DAVIS  |  Overall Experience 
Rating:
5.0

All were helpful and professional thank you for Your curtesy.

Tim Nolan  |  Overall Experience 
Rating:
5.0

I was very pleased with renting a storage from this Uhaul location in Grand Prairie. Staff always friendly, easy access .to my unit. I really liked Mr. EDDIE he was always so pleasant. Thank you

Michelle Yancey  |  Overall Experience 
No reviews have been submitted for this location.

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