Customer Reviews for U-Haul Moving & Storage at Hwy 14

3,592 reviews

1011 Hwy 14   Lake Charles, LA 70601
(Corner of 3rd St and Hwy 14, 1 mile south of I-10)

(337) 436-5014

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(337) 436-5014

1011 Hwy 14
Lake Charles, LA 70601
(Corner of 3rd St and Hwy 14, 1 mile south of I-10)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Patricia B. 
Rating:
5.0

Customer did not leave a comment.

Marcus M. 
Rating:
5.0

Customer did not leave a comment.

BOBBY L. 
Rating:
5.0

Customer did not leave a comment.

elizabeth G. 
Rating:
5.0

I literally travel across town to use this location when I need packing materials or trailers. I will continue to come. The staff is attentive, they are well stocked, and I've yet to have an issue.

Michael S. 
Rating:
5.0

I nave used this place several times. It's a good place no problems

BRYAN H. 
Rating:
1.0

Customer did not leave a comment.

jennifer M. 
Rating:
5.0

All Good

WILBERT F. 
Rating:
5.0

Nice new facility, large inventory

CHARLES P. 
Rating:
5.0

Customer did not leave a comment.

FRANK W. 
Rating:
5.0

Customer did not leave a comment.

Russell N. 
Rating:
5.0

Not a thing

Clarence S. 
Rating:
5.0

Customer did not leave a comment.

Caleb W. 
Rating:
4.0

Customer did not leave a comment.

Sheila R. 
Rating:
5.0

Customer did not leave a comment.

Kira H. 
Rating:
3.0

Customer did not leave a comment.

MARKITA C. 
Rating:
5.0

All is well!! good customer service from Miss Prince

CHARLES B. 
Rating:
5.0

Customer did not leave a comment.

Guy L. 
Rating:
5.0

Friendly and helpful

STEPHEN PAUL S. 
Rating:
5.0

Everything was awesome

Rozena F. 
Rating:
5.0

Friendly workers

nicole K. 
Rating:
5.0

Customer did not leave a comment.

Kristopher B. 
Rating:
5.0

Customer did not leave a comment.

Allen L. 
Rating:
5.0

Customer did not leave a comment.

Santos P. 
Rating:
5.0

Customer did not leave a comment.

Aimee H. 
Rating:
5.0

Customer did not leave a comment.

Micheal H. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

Great job. Everyone is always ready with a smile and a good word. I will definitely bring all my vehicles and always rent your trucks. Thanks for getting me fixed up and back on the road. God bless you guys and your family's.

Joe H. 
Rating:
5.0

Quick

Guy L. 
Rating:
3.0

Customer did not leave a comment.

Randall W. 
Rating:
5.0

Customer did not leave a comment.

Michelle G. 
Rating:
3.0

Get off your cell phones, talk to the customers, and watch the full language.

Kay C. 
Rating:
5.0

Customer did not leave a comment.

LOZENIA R. 
Rating:
5.0

Customer did not leave a comment.

DIXIE C. 
Rating:
5.0

Customer did not leave a comment.

Qualin M. 
Rating:
5.0

The truck didn't want to go in park nor in reverse it really needs to be service

Felicia B. 
Rating:
4.0

Customer did not leave a comment.

Kenneth D. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Good

Brent H. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Customer did not leave a comment.

Ken M. 
Rating:
5.0

Customer did not leave a comment.

Patrick H. 
Rating:
5.0

Excellent customer service!!

Michael C. 
Rating:
4.0

It was busy and they have expanded their inventory quite a bit. They were helpful.

Nanette C. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Excellent store

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

Melanie B. 
Rating:
5.0

My experience was perfect as usual.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Natasha S. 
Rating:
5.0

Amazing service every time. The only Uhaul place I would ever use in town!

Bill H. 
Rating:
5.0

Customer did not leave a comment.

Amber O. 
Rating:
5.0

Always kind and friendly environment and very fast in and out!!

Lakeisha G. 
Rating:
1.0

Customer did not leave a comment.

Credisheau G. 
Rating:
5.0

Customer did not leave a comment.

Lakeisha G. 
Rating:
5.0

Customer did not leave a comment.

Trevor J. 
Rating:
3.0

These were some of the most unfriendly people I have dealt with. The whole truck rental industry has turned to crap. the trucks don't shift right, they have been so banged up that I am afraid they will charge me for others' mistakes. I have rented 2 trucks within a week. Not one location did a walk around the truck with me. They barely left their chairs to get the receipt and hand me the keys. If anyone else had trucks I would have gone with them because of how bad your equipment is. Unfortunately, because of the poor shape, nobody rents from Uhaul so it was our only choice.

TIMOTHY M. 
Rating:
5.0

Its been many time we use uhaul. 10 feet trucks runs good but 15 inches trucks need alignment. This was 2nd 15 feet truck we used.

Tahir S. 
Rating:
5.0

Customer did not leave a comment.

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

Malika H. 
Rating:
5.0

Customer did not leave a comment.

patsy L. 
Rating:
5.0

Customer did not leave a comment.

HENDERSON W.  |  Overall Experience 
Rating:
4.0

Smooth process from beginning to end. Highly recommend!

Allen A. 
Rating:
5.0

Customer did not leave a comment.

jimmy A. 
Rating:
5.0

i always use u-haul no problems never!!!!!!! great company i wish i had stock in the company!!!!!!!!!!! mr walker

charles W. 
Rating:
5.0

Outstanding customer service, and the professionalism from the employees were beyond reproach!

Heath W. 
Rating:
4.0

Customer did not leave a comment.

Paulysa B. 
Rating:
5.0

Customer did not leave a comment.

darrell F. 
Rating:
5.0

Customer did not leave a comment.

Errol M. 
Rating:
4.0

The truck's check engine light was on for the entire rental. the truck made noises that were concerning. However, the employees at the location were excellent! Very helpful and quick. I have already recommended that location to over a dozen friends in case they have need of a rental.

WARREN R. 
Rating:
5.0

The service was excellent

SHIRNETTE D. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

You are doing a great job!

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Kenietta T. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
4.0

Right front truck door latch would not secure Upon return the web site did not pick up location I was unable to check out. Hopefully I do not get charged return fee for not using computer web check out. Thank you

KENNETH W. 
Rating:
3.0

When dropping off the trainer, we had to find the spot to drop off the trailer. There were several employees just walking around and wouldn't direct me in the right way to unhook trailer. Also, I had to unhook the trailer myself.

kurt S. 
Rating:
5.0

Customer did not leave a comment.

kaleb B. 
Rating:
5.0

Customer did not leave a comment.

AMANDA A. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
5.0

Nothing

Roxanne C. 
Rating:
5.0

Derrick Ellis such awesome help. I appreciate his people skills and his extra help. Guy which seems to manage the place.. always have done me superb!! thanks Guy and Derrick. twice I had to change trucks and twice they made that easy to happen!

Shelonda J. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

QUALIN M. 
Rating:
5.0

N/A

Kylie B. 
Rating:
4.0

Customer did not leave a comment.

Tiffany R. 
Rating:
2.0

Didnt have no gas struck was shaking

TAKIYAH S. 
Rating:
3.0

Guys that hooked up equipment and unhooked are very kind and efficient. The office staff as usual, as with other locations I've frequented are reptilian at best.

Trevor K. 
Rating:
4.0

The tank was half full, which is where we refilled it to. Normally anything we rent is completely full when we pick it up from other vendors. We had to add water to the windshield washer compartment. It was basically empty.

Taner B. 
Rating:
4.0

Customer did not leave a comment.

Jacob W. 
Rating:
5.0

Customer did not leave a comment.

Shanahan M. 
Rating:
1.0

Customer did not leave a comment.

ORLANDO A. 
Rating:
3.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Customer did not leave a comment.

CHERYL H. 
Rating:
5.0

Customer did not leave a comment.

Jermaine G. 
Rating:
3.0

Customer did not leave a comment.

Jay J. 
Rating:
2.0

The employee at front counter wasn't friendly at all. Next time I get a uHual I will go out my way to go to a different location because of his service.

BRANDON R. 
Rating:
5.0

Customer did not leave a comment.

Sarah S. 
Rating:
4.0

Customer did not leave a comment.

david R. 
Rating:
5.0

Customer did not leave a comment.

GREGORY H. 
Rating:
5.0

Customer did not leave a comment.

DOMISCIA W. 
Rating:
5.0

People at this location were very helpful.

Louis S. 
Rating:
5.0

Customer did not leave a comment.

michael f.  |  Overall Experience 
Rating:
5.0

Excellent service and love the people they made my moving and storage easy!

conley w.  |  Overall Experience 
Rating:
1.0

I never visited the facility because i rented a U-Box. The person who contacted me at the Lake Charles facility was condescending and expected me to make arrangements to pick up it up.

David B.  |  Overall Experience 
Rating:
5.0

I had 2 U-Boxes of construction tools & equipment shiped to the facility from an out of state location. I unloaded the boxes at the facility. The local folks were very accommodating.

CHARLES R.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top