Customer Reviews for U-Haul Moving & Storage at Holt Ave

2,565 reviews

1512 W Holt Av   Pomona, CA 91768
(at Dudley Av)

(909) 629-4103

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(909) 629-4103

1512 W Holt Av
Pomona, CA 91768
(at Dudley Av)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Sean O. 
Rating:
5.0

Check the fuel level before you drive off just in case

FABRIZIO T. 
Rating:
3.0

The advertising at the facility mentions that they have the newest fleet… but the truck I had was over 110k miles, had a steering wheel that had 300k miles of wear, both the cab and box had a musty smell. The steering wheels shake at 50mph. I did not feel safe driving that truck. U-Haul needs to improve the quality of their fleet of trucks. No smells, no trucks over 100k, good maintenance - especially if that means replacing the steering wheel. I hope my next truck is better or I will switch to Penske in a heartbeat.

Brian G. 
Rating:
4.0

Need to rebuild. Start bye firing all your district managers that can complete task. It's your downfall

Angelina P. 
Rating:
5.0

There awesome, rented online when I arrived the gentleman quickly looked up my reservation, explained everything very fast and accurately, drove back hooked up the trailer checked all lights off I went,I was running about 5 minutes late returning so I called them to let them know he told me when I arrive to go to back he would be waiting for me,I got to the back There he was ,he asked me if I had any issues with the trailer everything was good he offered to email receipt, off I went, quick easy and super friendly thx

Jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

gilberto C. 
Rating:
5.0

Customer did not leave a comment.

MERCY V.  |  Online Move In 
Rating:
3.0

Very disappointed with the 10' rental. Very old and not maintained. Exhaust had a leak no radio no interior light

Cheri S. 
Rating:
5.0

Customer did not leave a comment.

Daron H. 
Rating:
1.0

Had to take my stuff out immediately, people using units as housing . On multiple occasions I couldn't get to my storage due to not being able to walk through, people have trash all over the place.Bad odor

Andrea Vanessa P.  |  Overall Experience 
Rating:
3.0

The service was excellent, the only thing I feel upset that the person who attended me took me a picture with a cell phone for his records, I told him that that's why you ask for Identification and that should be enough, because you are inentifiend my self with my Drivers licensed He continued with the whole process, but I was very disappointed and I fell bothered because He not even ask me He just said to me I will take a picture !! I will not return there foer my next time needs thanks

Gloria C. 
Rating:
4.0

Truck smelled heavily like cigarettes Dusty No ramp in the back, was not informed at time of pick up. Nice staff though, friendly and just wanted to get straight to business- no small talk. That's fine. They did great. Just wish the equipment could be a bit more updated. maybe rent locks? Might make an extra 5$ if you do that.

Angelena B. 
Rating:
3.0

Customer did not leave a comment.

Lynn M. 
Rating:
3.0

Customer did not leave a comment.

Griselda H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tirzo T. 
Rating:
5.0

Very quick and polite thank you

René S. 
Rating:
5.0

Customer did not leave a comment.

Manuel M. 
Rating:
5.0

The person who helped me was very professional

Guadalupe R. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

The fellow who helped me was polite and customer service oriented. I picked up my trailer and it was ready to go.

Sean O. 
Rating:
3.0

fix vehicle issues b4 you rent it to the next. every time i turned on the truck it would be very hard. the connection to the battery is faulty

lisa D. 
Rating:
1.0

Customer did not leave a comment.

Pratima G. 
Rating:
5.0

Nothing Your service was excellant

Concepcion R. 
Rating:
5.0

Congratulations for a great job!!!

rene M. 
Rating:
5.0

Customer did not leave a comment.

Gilberto L. 
Rating:
5.0

Keep up with the great customer service

Richard L. 
Rating:
5.0

Customer did not leave a comment.

Susana M. 
Rating:
5.0

Customer did not leave a comment.

Kennan O. 
Rating:
2.0

The staff does there jobs that is correct. However if being friendly is part of there job than they missed the ball. As well all the staff that I encountered in my short time with U-Haul only really spoke when I initiated. very rude staff

Chantal M.  |  Overall Experience 
Rating:
5.0

Always been satisfied with the service. Have recommended. Thanks.

Armando B. 
Rating:
5.0

Customer did not leave a comment.

Jack V. 
Rating:
5.0

Customer did not leave a comment.

Jim B. 
Rating:
1.0

No comment !!!

Mary Ann V. 
Rating:
4.0

I ended up renting a storage unit but it smells a little funky.

Adalilian F. 
Rating:
3.0

They recommended a truck that didn't fit everything like they said it would 🤦‍♀️ Had to spend more money on another truck Please assist with this Thank you

STEPHANIE R. 
Rating:
1.0

Gas tank was almost empty. Rep said it's "3/8" filled. It wasn't. It indicated 56 miles total. Ordered a dolly and furniture dolly and didn't get it, then when I returned the vehicle no one attended me. I walked into office and was told to just turn in the key and I was good to go. When I get bill I was hit for $110 in overages for gas. I put $35 into it and only traveled 56 miles total. It's obvious that they do this often and try to get this extra on fees. I left the truck with more miles than it had when I picked it up. It's no wonder why no one attended me and was told to just to leave keys. Very disappointed in this experience. Tank was barely filled and needed to be filled immediately, Had to do extra work because no dolly was provided even though I ordered 2, and when I turn in vehicle no one attended me, only to be told to just turn in keys so that they can add additional fees. Just bad experience all around.

oscar E. 
Rating:
5.0

Young guy was very helpful, it was my first time using Uhaul and i tried to do everything online but i need some help to pick up the Van, he try to make everything fast. I definitely will use the service and this location again

Iran F. 
Rating:
5.0

Customer did not leave a comment.

Tuan N. 
Rating:
5.0

Great experience friendly and very helpful

WILLEM F. 
Rating:
2.0

Customer did not leave a comment.

Desiree V.  |  Overall Experience 
Rating:
3.0

Well I've rented a uhaul almost everyday for the last 3 + weeks & I wish that the extended day policy could apply & the main reason it was Not All at 1 location was due to availability NOT MY CHIICE

CYNTHIA W. 
Rating:
5.0

Great

CHI HSUN C. 
Rating:
5.0

Customer did not leave a comment.

Koren E. 
Rating:
1.0

Don't say you have a car dolly, then tell me you don't. Then when I jump they hoops to make plans you tell me you have one all the sudden. This was the most frustrating part of my move.

sam T. 
Rating:
5.0

Easy pick up assisted with hook up and when I returned was fast and easy

William F. 
Rating:
4.0

Customer did not leave a comment.

Samir M. 
Rating:
5.0

A large glass bottle was under the truck wheel. Could have resulted in an insurance claim before I even drove off the lot.

Eduardo V. 
Rating:
5.0

Customer did not leave a comment.

Fred S. 
Rating:
4.0

Customer did not leave a comment.

Leon B. 
Rating:
5.0

Customer did not leave a comment.

Cris K. 
Rating:
5.0

This location is well organized. The staff are friendly, courteous and professional. The check in experience is quick and efficient. There are other stores closer to me but each time I use this store I am always very pleased.

Jerry L. 
Rating:
2.0

Very small units no elevator access to second floor

Griselda H.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Alex K. 
Rating:
1.0

I was forced to go to this location although it was not my first choice. When we arrived we waited 20 minutes for someone to come out to greet and help us. Also, I had reserved 2 Dolly's, 1 cart and other moving supplies that were not available when we arrived. I will never use this location again nor would I recommend Uhaul.

zachary R. 
Rating:
5.0

Excelent service

Fabiola G. 
Rating:
5.0

Have more than 1/16th of a gallons of gas in the truck!!

THOMAS B. 
Rating:
4.0

The truck was clean and seemed to be maintained. It an a bit rough, but it did have 180,000 miles on it. On a more positive note, the U-Haul representatives that I dealt with were great: friendly and knowledgeable!

FRANZ S. 
Rating:
4.0

Place is OK

Charles F. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Staff is very professional, accommodating, & kind. Thank you 🙏😊

Ann K. 
Rating:
3.0

Customer did not leave a comment.

Charles F. 
Rating:
5.0

Customer did not leave a comment.

Marchael H. 
Rating:
5.0

Customer did not leave a comment.

Akansh T. 
Rating:
5.0

Customer did not leave a comment.

Jimmy L.  |  Overall Experience 
Rating:
5.0

The attendant, went above and beyond. He truly made my day.

Bassem M. 
Rating:
4.0

Good experience overall.

Khaleel K. 
Rating:
5.0

None

Kimberly J. 
Rating:
4.0

Excellent manager and crew

Jerome S. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

David is a great asset. Great Customer Service

George R. 
Rating:
5.0

Great people, quick service, especially if you reserve/rent online

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

Jerome R. 
Rating:
4.0

The app was kind of difficult to work with. No one ever answered the phone when I called. Finally found phone number online. Spoke with a real person, help me straighten out my issues. Overall I'm happy with the deal and would use them again

Bernard O. 
Rating:
5.0

Thank you Uhaul and David for another great rental experience. The equipment was clean and ready on time, the service was professional and genuine. Overall amazing deal. I look forward to the next time I can rent from you!

PAYAM M. 
Rating:
3.0

Just check the inside floorboard maybe more carefully. Mine had a half empty soda bottle on the floor and a tie hanging from the outside mirror, but the service was great and returning the truck was a breeze.

BARRY B. 
Rating:
1.0

They broke into my storage from the top.( It's open) I moved my storage downstairs where it's smaller. So the prize is less,but I just got billed the same. I called and went in person and still no help. No update on my so called claim or any type of financial return.

Juan S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Israel D. 
Rating:
5.0

Staff was v helpful!!

Mamta T. 
Rating:
5.0

Customer did not leave a comment.

Lisa H. 
Rating:
5.0

Customer did not leave a comment.

Anthony Z. 
Rating:
5.0

Thank you for a great experience

PAYAM M. 
Rating:
5.0

David is an exceptional manager who is readily available to help. Very friendly and kind and that's why i keep going back to this location.

Ephraim K. 
Rating:
5.0

Customer did not leave a comment.

Dan A. 
Rating:
5.0

N

WANLI S.  |  Overall Experience 
Rating:
5.0

Great guys at this location.

Frank L. 
Rating:
4.0

I got charged for the wrong uhaul it was supposed to be 29.99 rate but i got charged 39.99. Other than that friendly staff

Jose H. 
Rating:
5.0

These folks are great. I use this location almost always; the only times I have not is due to not having the rental I need, which is rarly..

THOMAS B. 
Rating:
3.0

Everything was good

wanda C. 
Rating:
5.0

Customer did not leave a comment.

HILARIO S. 
Rating:
5.0

Everything was perfect and the manager to which I forgot his name was a big Latino guy was perfect as he had always been thank you look forward to using you again and definitely will recommend

Jerome S. 
Rating:
5.0

Keep up the good work, much appreciated.

PAYAM M. 
Rating:
5.0

Customer did not leave a comment.

LEIGH S. 
Rating:
2.0

The Drop-off location personnel told me I had to pay for the additional miles. When I picked up the truck, the attendant did not explain that there was a mile limit. After picking up the truck, I drove to the location I was moving from, then drove directly to the location where I was moving to, then to the U-Haul drop-off location. The drop-off location personnel insisted that I went over my miles limit which he said I was informed of when I picked up the truck (but wasn't). After much arguing he finally agreed not to charge me for the 6 or 7 miles that I was over the limit.

Don S. 
Rating:
5.0

Great customer service!!! Knowledge polite service!!! So IMPRESSED... Great experience

Becky S. 
Rating:
5.0

Customer did not leave a comment.

Renato S. 
Rating:
5.0

Customer did not leave a comment.

Brenda B. 
Rating:
5.0

Customer did not leave a comment.

Finis H. 
Rating:
4.0

Customer did not leave a comment.

Abby T. 
Rating:
4.0

The pick up and drop off process was easy. The attendant was very helpful in helping overcome a hurdle in the rental process. I ran into traffic and called the office. They were helpful in extending my return time. The van was fairly new so I felt comfortable driving it. Thank you

Nanette H. 
Rating:
5.0

Manager David and his staff continously establish a high level of courtesy and customer service. I REFUSE to go elsewhere.

RUTH C. 
Rating:
3.0

Customer did not leave a comment.

Walter H. 
Rating:
5.0

Very friendly and quick! Very easy check in process.

David B. 
Rating:
5.0

Great customer service

CHRISTOPHER M. 
Rating:
1.0

Key was not in the lockbox, store didn't opened on time, waited over 1:45 mins for someone to open to get the key. App crashed when returning. Bad first experience at this location. Rent min 1 time a month at different places, this ranks one of the worst.

Tony D. 
Rating:
5.0

Customer did not leave a comment.

Ynhu H. 
Rating:
4.0

Service person was very helpful. Much appreciated.

Brenda B. 
Rating:
5.0

Very cooperative

Amgad K. 
Rating:
5.0

Great service very professional

Richard N. 
Rating:
4.0

Customer did not leave a comment.

Gladys H. 
Rating:
5.0

Shout out to worker David. Good ppl Any other place my stuff would've been long gone. But he understands the situation s ppl be in an d it's appreciated

Miguel F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Esther B.  |  Overall Experience 
Rating:
5.0

Thanks for everything Davis

Esther B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SARAH K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JORGE G.  |  First Impressions 
Rating:
3.0

Manager David was great. Sad to have to head out but I would return .

CHRISTIAN S.  |  Overall Experience 
Rating:
5.0

This has been the best storage experience I have ever had. David was very well to work with and very understanding. I would tell everyone that needs storage to come to this place. Thank you so much

Rashida R.  |  Overall Experience 
Rating:
5.0

David gomez is a very kind and reasonable manager and person

William M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

EDWARD G.  |  Overall Experience 
Rating:
5.0

Wonderful staff and very helpful

Martin P.  |  First Impressions 
Rating:
5.0

Thanks

Jimmy L.  |  First Impressions 
Rating:
5.0

I don’t know what you’re talking about

Jimmy L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yenni P.  |  Overall Experience 
Rating:
5.0

Thanks

Jimmy L.  |  First Impressions 
Rating:
5.0

David has great communication .

RACHEL B.  |  Overall Experience 
Rating:
5.0

The Management was absolutely helpful and sooo helpful.. Everyone needs more like him!

Sharon P.  |  First Impressions 
Rating:
5.0

La persona que me atendió, fue muy cortes y me ayudó mucho más de lo que yo esperaba. Muy servicial, amable respetuoso .

Araceli L.  |  First Impressions 
Rating:
5.0

both DAVID are very nice and helpful. i woulf say this is the best facility that everyone could have with an exceptional customer service every time every day.

marcial t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Susan V.  |  Overall Experience 
Rating:
3.0

For this time of year it wouldn't hurt to have some kind of cooling

Boston F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan P.  |  Overall Experience 
Rating:
5.0

Thank you

YURMEKI W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hector L.  |  Online Move In 
Rating:
5.0

Thanks. David. You are very professional. I will tell everyone about your service

Delann K.  |  First Impressions 
Rating:
5.0

Thank you david you so kind

Juan Carlos S.  |  First Impressions 
Rating:
4.0

Estoy satisfecho por haber hecho negocio con ustedes

RUBEN G.  |  First Impressions 
Rating:
5.0

David is the best! Super friendly , helpful , and very considerate!

CHRISTIAN S.  |  First Impressions 
Rating:
4.0

They go beyond any storage facility to help if your having issues of any kind. Their staff is friendly and very helpful. I would recommend them to anyone in need of storage or use of truck. I appreciated all the help they provided me . Thank you entire staff at U-Haul in Pomona

Melissa R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sonia V.  |  Overall Experience 
Rating:
5.0

Your staff was always so helpful and kind. Thank you very much Respectfully Maria Wirth

MARIA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank A.  |  First Impressions 
Rating:
5.0

The staff here are friendly and very accommodating. The property is well kept up and there is no crawly creatures nor rodents infestation in or around the premises and the storage units. never had any problems with my unit! Thanx David

Melissa M.  |  First Impressions 
Rating:
5.0

I highly recommend this facility. The staff are kind helpful and thoughtful. I used this service for 5years I never had an issue if say kind. I recently left the facility all my belongings where safe and intact. I would use this facility again without hesitation,

Mary C.  |  Overall Experience 
Rating:
5.0

We appreciate the staff here very much. Storing our daughters entire college apartment for what we originally thought would be a few months and turned into a year and a half due to Covid. Didn't worry at all about the security of our items and any questions or concerns we had during that time were addressed quickly and in a professional manner. We also rented a truck from this location and again, the staff is excellent!

David N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juana A.  |  First Impressions 
Rating:
5.0

You won’t find no other representative for this company finer the person who greeted me at the front desk you are very fortunate to have him

MARISELA D.  |  First Impressions 
Rating:
5.0

Jose Sanchez was very helpful and kind. A quality owner. He made everything as stress free as possible and was very helpful. As we all know moving is extremely stressful but helpful professional help line Jose gave was great and really appreciated experience. 👍🇺🇸

Richard L.  |  First Impressions 
Rating:
5.0

Thanks

Reyna Q.  |  First Impressions 
Rating:
5.0

Overall a great experience. The staff was friendly and always attentive. Easy to access my storage unit, and they were very helpful and prompt in the move-in and move out process. I would highly recommend this Uhaul location.

Leonardo I.  |  Overall Experience 
Rating:
5.0

Estas personas si que saben atender bien al público. Trato súper-excelente. Ojalá continúen así siempre.

Roberto M.  |  Overall Experience 
Rating:
4.0

Jose was great with his customer service!

todd g.  |  Overall Experience 
Rating:
4.0

Assistant manager was pleasant and helpful.

todd g.  |  First Impressions 
Rating:
5.0

Great staff that really helped out a lot

DAVID N.  |  Overall Experience 
Rating:
5.0

Great customer service!!

ANDRES G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES A.  |  First Impressions 
Rating:
5.0

Thank you for the wonderful space and especially the service! David Gomez is an outstanding representative for your agency. David Gomez made ALL the difference for the excellent rating we give for this survey.

TIERRA D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Joel C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emily S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Casey S.  |  Overall Experience 
Rating:
5.0

Jose at the Holt location in Pomona went above and beyond

Janet H.  |  First Impressions 
Rating:
5.0

I really appreciate the wonderful customer service at this location. David the manager is always very helpful I’ve had to move around a lot. And he’s always there to make sure everything’s OK. I highly recommend using this facility to make all your moving needs to go smoothly.

Josslyn M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pilar R.  |  Overall Experience 
Rating:
5.0

David an all the team members whom gave us service were all friendly and gave great service.

Yvette G.  |  Overall Experience 
Rating:
5.0

The location in Pomona on Holt and Dudley was the location I used. Every single person that worked there was helpful and friendly and extremely professional I used uhaul services to move from Pomona to Rancho and I’ll just say their professionalism eased my anxiety 100% and the manager is great ! He deserves. A raise well all the employees there do !

GLORIA M.  |  Overall Experience 
Rating:
5.0

great customer service!

GLORIA M.  |  First Impressions 
Rating:
2.0

I paid the $80 bucks online for drive up unit said it includes a brand new lock and will be inside unit but who knows bcuz I could not access unit at all since it has owner and lock already.So I duno

Erica M.  |  Online Move In 
Rating:
5.0

Customer Service was excellent. Well informed and knowledgeable. No hassles when renting my truck. Felt a little sad when I closed out my unit. Will miss them all. (especially David)

Gloria A.  |  Overall Experience 
Rating:
5.0

I received exceptional service from the manager David, also from the workers when David the manager was not around.

keshia s.  |  First Impressions 
Rating:
5.0

David was the best . thank you so much David ! Very professional staff 👌🏼. i will definitely recommend it

Irene C.  |  First Impressions 
Rating:
5.0

Good job

Pedro L.  |  Overall Experience 
Rating:
5.0

Mr. Rios is the gentleman that assisted us with our rental. He was very helpful and is a good representative for your company.

sid martin e.  |  First Impressions 
Rating:
5.0

Miguel Rios was awesome! He made sure we has the best unit for storage. He was very plesant and professional . The owner was very kind. He brought us cold bottled water to drink as we loaded the unit.

allison s.  |  First Impressions 
Rating:
5.0

I recommend this U-HAUL, to all all the hard workers. If you want to save money and have your extra items or other property 's secured , Store it at this place.They work with you .(They really do)$ave

Rufino C.  |  Overall Experience 
Rating:
5.0

Mr. Rios kindness and helpfulness is an asset to your company. He gave up his own time to help me move into my unit.I was sleep deprived, injured, and exhausted without his help i couldnt have done it

Yesenia F.  |  Reservation 
Rating:
5.0

All my questions were perfectly answered by the manager, who was also very courteous.

Robert M.  |  Reservation 
Rating:
5.0

Miguel was great when I came in I was very frustrated and he stayed calm the whole time and work with me he has great customer service skills

alisa j.  |  Reservation 
Rating:
3.0

If the second level of the storage facility is needed; I would recommend potential customers another facility. Solely, on the basis of a lacking elevator.

Ana C.  |  Overall Experience 
Rating:
3.0

They definitely didn't have enough staff. every time I went I had to wait along time for service. Not good.

Jan T.  |  Overall Experience 
No reviews have been submitted for this location.

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