Customer Reviews for U-Haul Moving & Storage at Good Hope Rd

5,465 reviews

5701 W Good Hope Rd   Milwaukee, WI 53223
(Corner of 60th and Good Hope Road)

(414) 353-5850

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(414) 353-5850

5701 W Good Hope Rd
Milwaukee, WI 53223
(Corner of 60th and Good Hope Road)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Vicki K. 
Rating:
5.0

Customer did not leave a comment.

Brittany H. 
Rating:
5.0

I had a great experience picking up my van but when dropping off the older man was rude. Its not like renting a Uhal is a daily task so when asking what he needed from me he was rude.

desirae C. 
Rating:
3.0

Be more friend the counter worker have bad attitude. Kenya is the only one I met the was professional and very knowledgeable about the business. Well patictria was on cellphone while talk to me and miss up the order .

eve S. 
Rating:
4.0

Everything went great. It was great for me so I can say what need improving. Thank you for your services.

jacquelyn B. 
Rating:
5.0

I put the truck on full I need my money credited back to my account please and thank you

miracle M. 
Rating:
5.0

John and Joseph were excellent and all of the service was good. u haul Thanks!

JESSIE E. 
Rating:
5.0

Every one of the employees that I communicated with was courteous and friendly.

Leon W. 
Rating:
5.0

Customer did not leave a comment.

Tara J. 
Rating:
5.0

Customer did not leave a comment.

laura L. 
Rating:
3.0

Customer did not leave a comment.

Shukeytia R. 
Rating:
5.0

Customer did not leave a comment.

gamahl M. 
Rating:
3.0

Customer did not leave a comment.

PERRY B. 
Rating:
5.0

Customer did not leave a comment.

Christopher K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marcus G. 
Rating:
1.0

Rent vehicles that actually work. Don't charge customers for additional fees unless you inform them

Joe Ann M. 
Rating:
5.0

Customer did not leave a comment.

Tomika Y. 
Rating:
5.0

Customer did not leave a comment.

Priscilla N. 
Rating:
4.0

Customer did not leave a comment.

Antwon L. 
Rating:
5.0

Excellent service

Nowella S. 
Rating:
5.0

Customer did not leave a comment.

Christopher C.  |  Overall Experience 
Rating:
5.0

I will like to thank you I will use your service again. Thank you very much.all so much

Glenda W. 
Rating:
3.0

Kedra is great at her job. She gives good service! She is knowledgeable of products and services.

TERRI T. 
Rating:
5.0

Customer did not leave a comment.

LAKECISHA W.  |  Overall Experience 
Rating:
5.0

The woman that was working was so nice and definitely went above and beyond to make sure she helped me. This is my third time there in a month and she has been Awesome every time!!!

michelle F. 
Rating:
5.0

The mobile check-in.

Ronald W. 
Rating:
4.0

Rental was easy to do. Excell was very helpful and knowledgeable.

Jodi S. 
Rating:
1.0

Dolly's tire tie ropes were all shredded by either previous renter or before then. I had a hard time unwinding and tying ropes. Terrible experiense. I was far from the uhaul, so I could not come back to exchange dolly. I did not expect that. I was afraid car would slip out so I was going extra slow. When I returned the dolly your worker was giving me attitude that I make his work extra hard. I mean If you don't like what you do DON'T work there. My previous rents were good, but this time it was not. I like Uhaul for its variety and simplicity, but this time it was not a pleasant experiense. I guess I will have to be more vigilant about equipment next time. I'll still rent from you, but please look at the equipment more thoroughly. This was a real safety issue.

abraham L. 
Rating:
4.0

Nothing much...service at pickup and return was excellent....thanks

Albert B. 
Rating:
5.0

Customer did not leave a comment.

Joseph W.  |  Overall Experience 
Rating:
4.0

Representatives were friendly and helpful.

JAMES J. 
Rating:
5.0

Customer did not leave a comment.

Letha M. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Hope J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robert L. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Lashonda B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lyronzo H. 
Rating:
2.0

Customer did not leave a comment.

Keith B. 
Rating:
5.0

Customer did not leave a comment.

robert L. 
Rating:
3.0

Communication is poor no one can answer questions when asked

Jasmine W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

van aaron c.  |  Overall Experience 
Rating:
5.0

GREAT CUSTOMER SERVICE

Catherine R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

laquanda R.  |  Overall Experience 
Rating:
5.0

Csr needs to be a little more friendly

Tammy W. 
Rating:
5.0

Customer did not leave a comment.

shown T. 
Rating:
3.0

Customer did not leave a comment.

Joshua W. 
Rating:
5.0

Customer did not leave a comment.

Demesha C.  |  First Impressions 
Rating:
5.0

Good

Jean K. 
Rating:
3.0

Customer did not leave a comment.

Lucilla P. 
Rating:
5.0

Customer did not leave a comment.

Alfreda C. 
Rating:
5.0

Customer did not leave a comment.

TODD G.  |  First Impressions 
Rating:
4.0

Everyone was very friendly

Doug S. 
Rating:
5.0

Customer did not leave a comment.

Amanda M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

william B. 
Rating:
4.0

Customer did not leave a comment.

Lasherion J. 
Rating:
5.0

Customer did not leave a comment.

LEROY H. 
Rating:
5.0

Customer did not leave a comment.

Danielle H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Danielle J. 
Rating:
3.0

Customer did not leave a comment.

Barbara C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BRITNY B.  |  First Impressions 
Rating:
5.0

The young lady who worked at location on 60th and Goodhope on Sunday by herself was sick. 1/6/2023 and gave the best consumer service to every individual I seen walk in the door. WOW IS UHAUL BLESSED TO HAVE EMPLOYEES LIKE HER. STAY AMAZING AND HELPFUL!! HOLLEYHOOD

DAWON H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jay H. 
Rating:
2.0

Hidden fees not explained properly and reimbursement information was not given. Originally quoted for 68.00 for rental and was charged 160.00. Will not be using uhaul in the future

Joseph J. 
Rating:
5.0

Customer did not leave a comment.

RANDALL S. 
Rating:
5.0

Customer did not leave a comment.

CHIQUITA V.  |  First Impressions 
Rating:
1.0

The workers who checks the trucks in and out are rude as heck!!

Thurman A. 
Rating:
5.0

Customer did not leave a comment.

CHIQUITA V. 
Rating:
5.0

Everything was very good

Tonya Q. 
Rating:
5.0

Customer did not leave a comment.

AGNES W. 
Rating:
5.0

Customer did not leave a comment.

Oludamilola S. 
Rating:
5.0

Happy New Year 🎆🎊

PATRICIA W. 
Rating:
2.0

The equipment was clean. But in terrible shape. The steering wheel had too much play and I nearly crashed making my first turn. The appliance dolly wouldn't roll half the time. It was AWFUL! No one offered help. I had to struggle with everything, while people watched. Used to be folks offered assistance when they see a customer struggling. I hated this experience and I won't be back or recommending UHAUL to anyone!

Priscilla C. 
Rating:
4.0

Customer did not leave a comment.

brianna b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin B. 
Rating:
5.0

Customer did not leave a comment.

Jeanette C. 
Rating:
5.0

Great customer service I was very satisfied

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

LETHIA M. 
Rating:
4.0

Customer did not leave a comment.

VANESSA G.  |  Overall Experience 
Rating:
4.0

If a customer is speaking in-person with a UHaul representative regarding a reservation policy kup. It would be great if customers weren't redirected to use the mobile app to continue with their reservation. It's pointless to have a live agent in front you who can help only tell you to go online.

AUTUMN M. 
Rating:
5.0

Customer did not leave a comment.

VICTOR G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICIA C. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
5.0

They everything you need to do your move get smooth

Gerardo O. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Krystian Z. 
Rating:
3.0

Again, very disappointed that U-Haul is not a military friendly company. I will be letting all my friends know when they asked me about my experience, and I will also let them know in conversation that U-Haul is not military friendly.

DAVID P. 
Rating:
5.0

It was fast and your staff was very kind. Great experience.

Jennifer K. 
Rating:
5.0

The customer service associate that helped me was warm, welcoming, and very helpful!

Cassia P. 
Rating:
5.0

Customer did not leave a comment.

Howard T. 
Rating:
3.0

Customer did not leave a comment.

steve W. 
Rating:
5.0

Customer did not leave a comment.

Deontray P. 
Rating:
5.0

Customer did not leave a comment.

tina W. 
Rating:
5.0

Customer did not leave a comment.

Leo A. 
Rating:
5.0

Customer did not leave a comment.

Tiera G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tanisha P. 
Rating:
5.0

Customer did not leave a comment.

Colton D. 
Rating:
5.0

Customer did not leave a comment.

CANDIDA B.  |  First Impressions 
Rating:
4.0

Thank you for your help,keep up the good work

La Varne E. 
Rating:
3.0

Customer did not leave a comment.

james M. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Perfect 👍🏽

Carolyn G. 
Rating:
2.0

I have listed "Below Average" because even though my reservation was confirmed (#23804548), the Van was not available. What is the point of reservation confirmation if the equipment is not there? I had to settle for a truck which was so inconvenient. This is the second time of inconvenience, I do not believe the locations care about the reservations. The 1st time - I also reserved a Van only to get there and was told Van window does not work! Don't believe I will be using your reservation system again as it does not matter and the locations don't care.

Sam J. 
Rating:
4.0

Customer did not leave a comment.

Regina B. 
Rating:
5.0

Customer did not leave a comment.

Deborah C. 
Rating:
4.0

Customer did not leave a comment.

STEVEN H. 
Rating:
5.0

Everyone is a pleasure to work with! Very clean and organized 👌

Robert S. 
Rating:
3.0

Customer did not leave a comment.

SHAWNTAY C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

emile j.  |  Overall Experience 
Rating:
5.0

The employees were very friendly and always able to answer a question or request-the facility and unit were easy to access and met our needs!

Nicole H.  |  Overall Experience 
Rating:
5.0

They always deliver as promised and answer all questions.

Debbie L. 
Rating:
5.0

General Mgr and her staff were very professional and very kind keep up the great work

STEVEN W. 
Rating:
2.0

My storage was infested with roaches

Erica M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Chalere R. 
Rating:
4.0

Customer did not leave a comment.

Scottie S. 
Rating:
1.0

Everything

Carlos C. 
Rating:
2.0

From the moment I walked into your location on Good Hope Rd on 1127 at 9:00, I wasn't greeted and the person attitude was dry and unwelcoming. I wasn't able to upload my DL so she had to upload it. With her nasty attitude it was an inconvenience to her to assist me. If she's the GM for that location then your standards are extremely low for customers service. I will not recommend using this location to anyone.

SHONDRA C. 
Rating:
5.0

Customer did not leave a comment.

Celeste O. 
Rating:
3.0

Customer did not leave a comment.

JASON D. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Thanks

Jewell C. 
Rating:
5.0

Great customer service

clinton S. 
Rating:
5.0

The two service workers were great. Please give them a big bonus.

Roy R. 
Rating:
5.0

The person at the service desk was very efficient and deserve a huge bonus or raise. The person was working two registers.

Mary M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Serena B. 
Rating:
1.0

I picked up the truck at the good location. The alternator went out. The truck broke down roadside assistance in order to try to get it fixed and toad was a total of about two hours. Then I will sent way over on the other side of town to get another U-Haul in the middle of a busy move. Roadside assistance gave me conflicting information about where I could drop the truck off back off only to find out that they put it in as a one-way instead of a local. The last person and his supervisor that I spoke with was extremely rude. They didn't even bother to add extra time to the rental although it was not my fault, their truck broke down. I would like part of my money back. This was the most horrible experience I've ever had with U-Haul

Valecia S. 
Rating:
5.0

Great customer service especially from gentleman in the yard. Forgot his name

PAUL H. 
Rating:
5.0

Customer did not leave a comment.

Donielle B. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

JANENE D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashlee W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Monique G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chantia D.  |  First Impressions 
Rating:
5.0

The U-Haul Storage Facility is conveniently located and the variety of storage options suited our needs quite nicely.

Rick Q.  |  First Impressions 
Rating:
1.0

They kept giving me a call every single day concerning a storage unit that I did not have I told them we closed out the unit back in back in June. And I still received calls I even stayed on hold for 30 minutes why the young lady ruined and checked

Desiree H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marvin H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Taronda H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherrina B.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Monica H.  |  Overall Experience 
Rating:
5.0

Only thing I didn’t like was every time I came , my card didn’t work . Other wise great experience.

Sherala W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHAUNCEY S.  |  Overall Experience 
Rating:
2.0

I was asked did I need 24 hour access I said”, yes. Arrived after hours with a truck full of furniture and could not access my storage unit. Was told they could extend my truck rental for me at a cost to me and would have to park the truck full of furniture out on the street overnight. So unfair

Ukeea B.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Sharnetta B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rakeysha H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jousline S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shelicia R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

micheal H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jurlean C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TAYO O.  |  Overall Experience 
Rating:
5.0

You guys are awesome

RANDY H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Taronda H.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

TONYETTE B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dennis C.  |  Overall Experience 
Rating:
5.0

They have one of the best man yours overall in the City of Milwaukee. Check my record. I have used other ones but 16th and good old past the best manager.

APRIL B.  |  Overall Experience 
Rating:
5.0

Uhaul did a great job 👏 I will come back if I need a uhaul thanks 😊 🙏 you for the help

Lewis C.  |  Overall Experience 
Rating:
5.0

Everyone at the facility made my experience and transactions extremely easy and quick. I I rented storage and a van. Check in and check out both were super easy and quick. The staff is excellent. I interacted with three different people and all were very friendly and helpful. I have storage at another facility but this one is much better. Very well maintained. I highly recommend this location for all of their services. Outstanding A+ Thank you for making my move much easier.

DAWN B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

tonya k.  |  Overall Experience 
Rating:
3.0

I had to get a U-Haul in the storage at two different U-Hauls and the lock doesn't work on the U-Haul so I can't lock the truck up.

shevella b.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ericka S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cassandra g.  |  Overall Experience 
Rating:
5.0

Just want to thank the u haul staff for keeping my belongings safe and I will use you guys again when needed.

YOLANDA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICOLE L.  |  First Impressions 
Rating:
5.0

It was clean, well kept and no signs of bugs or rodents.

SHEREE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NAKIA S.  |  Overall Experience 
Rating:
5.0

Never had any problems.

Paula B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lewis C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ALICE F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

fong v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Isidore K.  |  Overall Experience 
Rating:
1.0

Staff is rude on the phone I have rented from uhaul Lon several occasions but never in Milwaukee this was the worst experience ever

vicki h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherala W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Edward M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLIE W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THE RIGHT WAY F.  |  Overall Experience 
Rating:
4.0

Clean and well maintained. Very difficult to get people on the phone. Other U-Haul locations are answered within 2-3 rings. This one I always a wait, but yesterday I called from outside the building, 5 minute wait, I went in, no one on the phone…

Joe B.  |  First Impressions 
Rating:
5.0

Please let the staff know that I appreciate everything they did to make my transition smooth. Planning a weddings and moving was not easy. Keep up the good work team.

Vanessa S.  |  Overall Experience 
Rating:
1.0

I moved out of my storage unit last week after renting it for nearly 10 years. Overall, my experience had been positive up to that point. But I had 3 negative experiences this week that have led me to never use this facility again or recommend it to others: 1) When all of my belongings were removed, I saw that the floor was covered with mouse droppings. I now fear that the rugs, clothing and linens that I stored there are contaminated and cannot be used. 2) When I moved out of my unit last Sunday, the office was closed. So I planned to stop by in the next few days to cancel my lease. On Monday morning, I got an e-mail stating that my credit card would be charged for another month on June 12. I went to the office at 11:00 a.m. to cancel before the autopayment went through. Both the person on duty and the manager told me it was too late because the charge had already gone through. I needed to notify them the day before the payment. Since it has been 10 years since I rented the locker, I had no knowledge of this. I asked if they could make an exception since I have paid on time every month for 10 years and they said no. IS THIS HOW YOU TREAT YOUR LOYAL CUSTOMERS? 3) The storage building wreaked of marijuana smoke.

JILL G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAYO O.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Carolyn D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mechelle C.  |  Overall Experience 
Rating:
5.0

I had a great experience with Uhaul. The staff were very helpful , thanks Uhaul

DELORISE H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bruce N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

yaldiz d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

randell w.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JANET H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Nakasha D.  |  Overall Experience 
Rating:
4.0

I've appreciated the level of service received at the Uhaul location on good hope. Mgr Patrice Henry does an great job.

JOAQUINA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHALUNDA S.  |  First Impressions 
Rating:
2.0

My furniture got wet inside the storage meanwhile I had insurance and will be contacting the store soon

Rochelle C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kanisha k.  |  First Impressions 
Rating:
5.0

Na

daryl s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Peter M.  |  Overall Experience 
Rating:
5.0

I was very pleased, so pleased my son needs a storage that I am going to use you guys again.

ruby a.  |  Overall Experience 
Rating:
5.0

This place is well managed! Clean and employees always willing to help. Thank you!

RAMON J.  |  Overall Experience 
Rating:
2.0

Rude employees and they were never around

joe s.  |  First Impressions 
Rating:
5.0

The staff was very helpful I was able to change the schedule date of rental without any issues . I will definitely be using U-Haul again 😊

Mark A P.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Sabrina M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Daniel W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shantaneak J.  |  Overall Experience 
Rating:
5.0

Best Uhaul place in town! Storage is always clean, employees are always helpful and rates are fair. I’ll be back if ever in need of storage. Thank you

STAR W.  |  Overall Experience 
Rating:
5.0

I love this services that this company provide and will be using and referring them to others.So thanks for your services.

JANENE D.  |  First Impressions 
Rating:
5.0

The Lady that helped me was super helpful all around

Carey M.  |  First Impressions 
Rating:
5.0

Overall experience was great. Very satisfied with overall service. Will be using U-Haul in the future.

Linda N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

brianna b.  |  First Impressions 
Rating:
5.0

Staff is knowledgeable and very helpful. I highly recommend this location!

Patricia A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Siri H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tonya k.  |  First Impressions 
Rating:
4.0

Check in wait times

Michael H.  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

Marquesha J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Desmon L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Latonya R.  |  Overall Experience 
Rating:
1.0

Very rude woman who assisted the front very disgusting nasty attitude has poor customer service you should start considering on finding an individual who has better customer service than her. The other staff was more helpful than her rude nasty self of a human . She don’t know how to do her job at all so salute to the other employees especially to a younger gentleman who helped me as should .

angel m.  |  Overall Experience 
Rating:
5.0

Only one problem doors were frozen shut but that’s beyond anyone’s control. They were excellent with working with us getting our stuff out storage. They were good.

tamara e.  |  Overall Experience 
Rating:
5.0

Good customer service. Very helpful!

Delores O.  |  First Impressions 
Rating:
5.0

Great place!

kirk w.  |  Overall Experience 
Rating:
1.0

Management was horrible and always over charged..horrible store I’ll never will come back

lance l.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff. Clean environment and well lit storage area. I was very pleased.

Tora W.  |  First Impressions 
Rating:
5.0

Thank you when I needed help you all were there ok again thanks

robert n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nadine M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Markeena R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rshalay A.  |  Overall Experience 
Rating:
5.0

Everything was fine except when my son in law moved all my items out. I was recovering from surgery so he called me and had me on speaker we were advised that all I had to do was call the store and advise them Everything was out. It took 3 phone calls and even then someone called to advise me that my payment was due. Everything was moved out on Thursday Oct.27th During one call I was told they were entering a note and were calling the Goodhope location to have someone take a look and confirm the move out. I could have been charged for the lack of communication after we were advised on what steps to take. Overall it was a pleasant experience.

BRENDA O.  |  Overall Experience 
Rating:
4.0

Overall good

VALARIE A B.  |  First Impressions 
Rating:
5.0

Thank you for your services.

DELETHIA V.  |  Overall Experience 
Rating:
1.0

There were many issues withy storage. There are times when they were trying to take money when I was supposed to have a free month. I have asked the staff multiple times if they can assist me closing down my locker on October 12th but yet it took them 5 days before they officially closed it down on October 17th. This is the worst storage company I have worked with and I will not be returning.

CARINA M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

robert m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marvett N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sandera g.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MELIA J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Seth J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEO A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN H.  |  Overall Experience 
Rating:
5.0

The staff was very friendly and helpful among each other and customers.

lukicia d.  |  First Impressions 
Rating:
5.0

Na

HEATHER R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Desiree H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

kizzy F.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JODI R.  |  Overall Experience 
Rating:
5.0

Wish storage for outside at least 24 hours

VELORIES G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DENNIS I.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LAVISCO B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GARY W.  |  Overall Experience 
Rating:
3.0

I was told that the unit would be big enough for my belongings and it was not I had to get another unit for the rest of my things. I feel like I was told this to get more money from me that’s why I got another unit some where else.

Marcy C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jerome M.  |  Overall Experience 
Rating:
2.0

I had a box truck reserved and when I got there they gave me a van! The rep said that is what was in the system but my end showed the reserved box truck. Rep informed me that he couldn’t switch or correct it because no trucks were available! It took several trips when I could’ve just made one trip had I gotten the truck I reserved.

ebony b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Eddie H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Latonya R.  |  First Impressions 
Rating:
2.0

Should have got a free month but didn’t get it… and had to get a extra small unit after wanting a big one but didn’t find out till I got there… just sad need more workers as well

angie s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kelsey s.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

SHARETHA D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

francisca h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rochelle C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GLENN B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

AFRICA L.  |  Overall Experience 
Rating:
1.0

Wouldn’t rent from this place EVER AGAIN HORRIBLE SERVICE ALSO

DEAIRE J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diante G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Terri t.  |  First Impressions 
Rating:
3.0

Worker had a nasty attitude and was very unprofessional.

CANDACE K.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

GREGORY S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Cheryl R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Malcolm R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TSHAI V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole D.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

JAZMIN P.  |  Overall Experience 
Rating:
1.0

The communication between the phone reps and your office staff is way off. The phone reps misguided me so when I went in the office, I was told by the office staff that I was told wrong information.

TINA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN C.  |  First Impressions 
Rating:
4.0

I've used this facility for the past 3 or 4 yrs never had a problem. The staff was always friendly and helpful if I need storage space again i would definitely use u- haul again. Thank you for your service Penny Warren.

Penny W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PHILLIP E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LEO A.  |  First Impressions 
Rating:
1.0

Still have yet to receive a call or compensation for my unit and furniture being covered with mice droppings!

darryl s.  |  Overall Experience 
Rating:
5.0

We need a short term space for vehicle and you fit the bill perfectly. Thank you.

Jeanne C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tarshia H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DENNIS M.  |  Overall Experience 
Rating:
3.0

Needed to get in storage for a ladder and couldn’t I was late paying for unit and your facility had put a lock on that they could not open because it was frozen. There should always be on acetylene torch around for that issue. My kids mother received a letter that I was late with my payment a week and half after I paid it and then another week and a half later I get the same letter. Not good people don’t get notifications out early enough. I guess this is a reoccurring problem because when I went to pay I told her I never got a notice and she waive the late fee…been there twice and they still didn’t change the name to the correct name. Didn’t affect me I dropped the ballI was just thinking about others. Could lead to serious altercations. Fix ASAP! Thank you.

andre C.  |  First Impressions 
Rating:
5.0

Staff there were horrible with nasty attitudes each and everyone at ANYTIME I would call and/or go to the unit in person VERY UNPROFESSIONAL!

Alexis W.  |  Overall Experience 
Rating:
4.0

The only reason I am getting four stars instead of five is that the free month of storage that is supposed to come with a rental of a truck never seems to work out. I have had that experience four times in the past year and have never received a free months rent on the storage.

John B.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

LEONARD S.  |  Overall Experience 
Rating:
5.0

Great compassionate people

MICHAEL P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jared R.  |  Overall Experience 
Rating:
5.0

Very nice helpful hard working people had good listening skill

Darlene A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRENDA O.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Tequila M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lovely M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Troy C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jennifer W.  |  Overall Experience 
Rating:
5.0

Fast, thorough, clean and friendly

Terri T.  |  First Impressions 
Rating:
5.0

They were Courtesy , patient and respectful of me as a person.

CHARLES M.  |  Overall Experience 
Rating:
5.0

It's a great place to put it things..it's great!!

Fred M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nonita S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

NIYA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terrill R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Verbie M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

TONIKA C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Byron V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joyce F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dalaina h.  |  First Impressions 
Rating:
4.0

Am good 👍

DARRON P.  |  Overall Experience 
Rating:
3.0

When i first got the unit i was greeted by a dead mouse. Found evidence of mice being in unit.

Donte H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeremy G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ADRIENNE J.  |  Overall Experience 
Rating:
3.0

My move out date was the 15th I received a call saying that my truck had to be moved by the 15th so I left the facility before the 15th

Markus E.  |  Overall Experience 
Rating:
5.0

The staff were excellent

Juanita S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PAMLA J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antionette G.  |  Overall Experience 
Rating:
4.0

KEEP UP THE GOOD WORK GOD BLESS!

Denise G.  |  First Impressions 
Rating:
5.0

Who ever the manager is , their doing a great job. The staff was kind an helpful. So thank them. Also let’s all stay SAFE.

Debbie H.  |  Overall Experience 
Rating:
3.0

Storage was broken into and the door was broken and even though i reported it to the office they madde no effort to fix right away..i had to secure the unit myself until days later

Patrick G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

terry s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cornelia B.  |  First Impressions 
Rating:
5.0

The staff was very nice and very helpful I will recommend uhaul any day I will use it in the future thank you for some best service and very friendly thank you once again.

Tammy v.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Antolia G.  |  Overall Experience 
Rating:
1.0

The stuff was not professional everytime I went in there. When I check out of my storage unit it took over a week. They kept say they would check me out but never did until 5 days later and they kept calling me saying I was late for rent even though I was suppose to be check out.

SYDNEY R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

priscilla M.  |  Overall Experience 
Rating:
1.0

The facility messed up when it came to parking my vehicle. They had me parked in a reserved spot. Asking me to move the vehicle I said I couldn’t unless it was towed and I am not paying another tow to move it to a different spot. The employee told me to park the car there and that is what I did. Now there are asking me how long til I move out the parking spot when I just moved in the parking spot a few days ago.

adrea c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Contina w.  |  Overall Experience 
Rating:
2.0

It took forever to check in. I stood at the counter for at least 15 minutes before I could get keys to the storage unit. The storage unit rented to me was too small for the 26 foot U-Haul truck that I also rented from U-Haul. There was trash everywhere. John David checked us in this morning though and he was awesome and very efficient. The outside guys were great. Inside staff not so much.

Makela M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammy J.  |  Overall Experience 
Rating:
5.0

Extremely kind and most helpful.

SHARON E.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

antwaun s.  |  First Impressions 
Rating:
5.0

Employees were very helpful

ANTHONY S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Contina w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FRANK M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Myron J.  |  Overall Experience 
Rating:
2.0

Roaches all over the storage. The main door is never locked even after hours

Brianna D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

trean g.  |  Overall Experience 
Rating:
2.0

They have rodents heavily and wouldn't repay the damage to my furniture.

vernon m.  |  Overall Experience 
Rating:
5.0

Thank you, I would recommend this storage site to all my family and friends.

Dennis B.  |  Overall Experience 
Rating:
5.0

I would definitely use this facility again.

Kokina S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joyce Andrea C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Casandra G.  |  Overall Experience 
Rating:
4.0

I'd give this location 5 stars but some of the Staff was lazy and not helpful. majority were great!Manager was excellent. But one woman was awful... she slept on counter, didn't want tobanswer anyone's question. she should have gone home. awful awful...

Lamonte C.  |  Overall Experience 
Rating:
2.0

I moved my items from this storage unit over a year ago and paid fees owed then as the final payment. Two months later they claim I wasn't moved out but I was because they told me something was there but I know it wasn't and the last time I was there I told them I was moving then and they said fine just take the lock with me which I did after clearing out.... This was over a year ago and yet they keeping saying I owe money for a unit I am not occupying. My mother told them I had nothing in the unit and I have told them this as well. So no I have nothing good to say.

Deja W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

pearlshearl a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bobby W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trenton B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jarnita C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LARAYSHA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Genesis A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VERDA J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

anjunette h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeanette Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin R.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Kathleen S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shirley H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Gregory D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVEN V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dennis J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cobie H.  |  Overall Experience 
Rating:
2.0

For the most part the experience was okay. My issues were not consistent enough to give a "No" response to some of the above questions even though if there was a rating scale of 1 - 5, this location would be in the middle or lower. There was some kind of water leak into the indoor unit that I had that soaked the lower stacked boxes. The boxes then collapsed under the weight of the boxes on top and some thing got crushed. Clothing ended up having mold in them. All of the boxes on the floor were stuck to the floor and things that were wood had water damage. Dealing with the staff was a crap shoot. In person I've never had a problem. Especially in leaving the facility for the last time. That gentleman was VERY helpful. Any conversation over the phone was met with hostility. When a mistake, that was not mine was made, I was met with a nasty attitude.

DERRYL N.  |  Overall Experience 
Rating:
5.0

This business was very professional,the manager Patrice Henry waiting on me and this lady was so helpful and very respectful, kind and professional! U-haul Company truly have a good person. Please keep her around to operate this wonderful storage Business.

jerry l.  |  First Impressions 
Rating:
5.0

Provide great customer service

Delando M.  |  First Impressions 
Rating:
3.0

I don't like the fact that you're told that you a given a month free when the free month is totaled into the first months rent it's no way a 5by10 should cost me 100.00 and then you're made to buy one of uhauls locks it's a ridiculously high price it's a rip off the second month is not free I paid for it in the first months rent And the lick was 10.00

MELODY H.  |  First Impressions 
Rating:
3.0

The move out process was frustrating and the staff did not follow up with me or finalize my request in a timely manner. Was told I was past due on payment and being charged a late fee, even tho I’d requested to move out weeks prior.

Emily W.  |  Overall Experience 
Rating:
4.0

I've used U-Haul before more than once.

Commited Christian K.  |  First Impressions 
Rating:
2.0

Uhaul reassure me that my first month of rent was free,it was not. The inconveniences of having to pay storage unit I had just payed$780. To rent the truck and 200 dollar for tolls and gas. I really didn't appreciate the false advertising.

KENYA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LENARD P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

danielle m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEO A.  |  Overall Experience 
Rating:
4.0

Good customer service, and I love the first month free deal, as well as your military discount! The facility was also very clean, and the storage space is clean and spacious.

Maya E.  |  First Impressions 
Rating:
4.0

Information was entered in electronically. Seem to take a little longer than I wanted. A lot of information was needed like a second phone number, and a second person to call. Took to long, and began to become annoying.

Darryl J.  |  First Impressions 
Rating:
1.0

I checked out of the unit early, I received an automated charge when I called to find why I was told to ignore the text for a resolution.

Patricia T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robin N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alan S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

francisca h.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Derrick B.  |  Overall Experience 
Rating:
1.0

Very unprofessional experience with this uhaul location. Will never do business with this store EVER. The GM with the short blonde hair is so rude and nasty has a very nasty attitude. Never again

Jhotonne N.  |  First Impressions 
Rating:
5.0

Don't know the ladies name but whomever worked on 7-8-20.The 3 women that worked at the front counter to the 3 men there, were all helpful and nice. Thanks

Jarell B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LaToya J.  |  Overall Experience 
Rating:
1.0

Majority of the household and personal items I had in storage for safe keeping , I had to trash away due to extreme amounts of rodent feces and damage caused by it. Aside from it I felt hassled a month ago I received a call from an agent who was very rude and augmentative. Out of that it event I was prompted to end my contract with U-Haul. Thanks for the storage. I will definitely try somewhere else next time.

Dailin P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Telesha K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keyonia W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tranova G.  |  First Impressions 
Rating:
5.0

The manager is always very friendly and professional. I have rented storage units and trucks and always giving great service from her and the crew.

VALERIE H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tischa J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gloria L.  |  Overall Experience 
Rating:
5.0

Everything was excellent but l did have mouse dropping in my unit. I did not see a mouse nor did l find a mouse in any of my belongings but that was the only disappointing situation.

SANDRA L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alan S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony K.  |  First Impressions 
Rating:
4.0

Just want to thank the employee who call me to let me know that I had my lock on backward. It save me from getting it cut off and having to purchase another one.

lynn p.  |  Overall Experience 
Rating:
5.0

I have always used you for storage or for the moving truck and you guys rock fast and friendly staff

Shelly G.  |  Overall Experience 
Rating:
1.0

I'm not sure if my storage room was checked out properly

Jennifer W.  |  Overall Experience 
Rating:
5.0

i think after a person close out a unit it should be checked while the person is there

Mahalia M.  |  Overall Experience 
Rating:
3.0

The lady that registered me didn't tell how to work the entry key card. She just said you have to swipe in and out not knowing there were two key pads. I had to stand and wait to ask someone to help

lynn p.  |  First Impressions 
Rating:
1.0

The general manager is very rude and unprofessional. Every time I came in to make a payment she gave me a hard time and she set my card to autopay without my permission. I had to call corporate on her

Christina H.  |  Overall Experience 
Rating:
1.0

I wanted to rent a van or pick up truck to move my boxes they told me that i couldn't use a vesa debit card it had to be a credit . Isn't that what we all suppose to use when renting at these places.

Erick H.  |  Overall Experience 
Rating:
1.0

I didn’t like that the bathrooms outside storage was not clean smells like urine the staff was rude and adding late fees to customers accounts that they felt was rude to them can just walk n break in

Keyyonna C.  |  Overall Experience 
Rating:
5.0

Excellent service provided by manager and staff.

Gregory N.  |  First Impressions 
Rating:
4.0

Facility was slightly understaffed but the young lady did an EXCELLENT job of multi tasking!

Deangelo T.  |  First Impressions 
Rating:
3.0

Moving in I had a woman run up and tell me not to store stuff there b/c rats had eaten her belongings. Trash was in my unit (a McDonalds cup and paper) when I 1st went in. Very helpful staff however

William C.  |  Overall Experience 
Rating:
5.0

Happy with my experience.

Patricia O.  |  First Impressions 
Rating:
3.0

Had to wait in line for about 30 min to be waited on just need more help with checking in and out other then that it ok and it took them hour to answer my call on phone need help bad

Vivian H.  |  Overall Experience 
Rating:
5.0

my need for temporary storage was very good.

morris a.  |  Overall Experience 
Rating:
5.0

Great U-Haul.

Judy S.  |  Overall Experience 
Rating:
3.0

Service was fine. Counter person was overwhelmed with in-person customers and constant phone calls. She handled it as best she could but really needed back-up help at the counter.

William C.  |  First Impressions 
Rating:
5.0

No comment

KISA S.  |  Overall Experience 
Rating:
1.0

Continue to receive billing statements after being told that there was no bill and everything was resolved.

Martha G.  |  First Impressions 
Rating:
5.0

Excellent, it was a great experience and the employee was a enjoyable one to receive the storage unit.

morris a.  |  First Impressions 
Rating:
5.0

Thanks for your service

thomas G.  |  Overall Experience 
Rating:
3.0

They continued to charge me for a rental even after I informed them countless times to cancel.

Martha G.  |  Overall Experience 
Rating:
2.0

Need better Customer Service Reps. The first day I went into UHaul to check on my truck the Rep was GREAT. When I called to check on my storage unit, I was given a hard time.Charged to much money.

Judy S.  |  First Impressions 
Rating:
5.0

Thank you for your service.

Denise W.  |  Overall Experience 
Rating:
4.0

I have a problem. Several attempts have been made to have the manager contact me. The girl in the office said she would have the manager call me, the main office sent a message to the manager to call

cathy b.  |  Overall Experience 
Rating:
3.0

I rented from uhaul for over a year and when situations accord when I couldn’t pay on time I still had to pay a large late fee it didn’t matter that most of the time. I will never rent from uhaul agai

Sakota T.  |  Overall Experience 
Rating:
4.0

Thanks to all the staff as well as the establishment.

Edward P.  |  Overall Experience 
Rating:
5.0

Overall good experience will return if I need it in the future

Tia K.  |  Overall Experience 
Rating:
4.0

Good place for storage

Michael b.  |  Overall Experience 
Rating:
5.0

.

Karyn G.  |  Overall Experience 
Rating:
4.0

Good job

samuel f.  |  First Impressions 
Rating:
3.0

Ok

Tielisha h.  |  First Impressions 
Rating:
1.0

Patrice & crew has poor customer service. Employees stay on their phones. Employees has no name tags. Pat,did not return/refund my money for the storage unit.Will no longer do any business with UHaul.

sharon J.  |  Overall Experience 
Rating:
5.0

I was very happy with all services.

Jones W.  |  Overall Experience 
Rating:
4.0

The staff was courteous and professional and efficient. They were friendly and made me feel important.

Dorothy N.  |  Overall Experience 
Rating:
1.0

the manager was so mean and not help full at all

neville k.  |  First Impressions 
Rating:
5.0

The facility was convenient and well maintained.

Glenda M.  |  Overall Experience 
Rating:
2.0

I think the manager there on good hope has an terrible attitude. I will not storage anything at the one on good hope agin Appleton location better.

trina b.  |  Overall Experience 
Rating:
1.0

I feel that this company robbed me in fees and I will never, ever recommend it to anyone. The manager was never available when I'd call & she would never return my calls. UHAUL IS THE WORST...

Esther B.  |  Overall Experience 
Rating:
5.0

U haul offers the advantage of on premises staff , but they can be difficult to reach directly . A policy on call back time would help We need to set up document storage in 5 states Can we?.

Jill W.  |  Overall Experience 
Rating:
5.0

Nancy Hansen has home above and beyond to help us with a program to store legal files. Law firms have sustantial stira

jill w.  |  First Impressions 
Rating:
5.0

Sherita (sp?) Long was amazing!My move weekend was long & chaotic.I had to make many last minute changes & decisions.Ms. Long was patient, kind, & professional.She assisted me in every way possible

bethanie g.  |  First Impressions 
Rating:
5.0

It was nice during business with your company and I would use your company again if needed, and also would recommend to family and friends. Thank again,

bertha t.  |  Overall Experience 
Rating:
5.0

Everything was good with the truck I had no problems with the truck so I gave you all the excellent rating

willie b.  |  Overall Experience 
Rating:
3.0

The climate of the store seemed very hostil. Both customers and staff. A lock was put on my unit. I inquired about the keys and the young lady knew nothing. Costing me time and money, movers & truck.

Aleina H.  |  Overall Experience 
Rating:
4.0

I will definitely use your services again. Thanks

SANDRA F.  |  Overall Experience 
Rating:
3.0

N/A

Christiana B.  |  Reservation 
Rating:
1.0

Rat dropping we're all over My things...i had to shake everything before bringing it home.

shana d.  |  Overall Experience 
Rating:
1.0

Mice dropping’s everywhere and chewed through my items 👎🏾👎🏾👎🏾

Kendall S.  |  Overall Experience 
Rating:
5.0

Nice location and customer service is great

melissa c.  |  Overall Experience 
Rating:
1.0

The.clerk/cashier was obviously distracted by her long eyelashes and lengthy nails. She spoke so low, I had to keep asking her to repeat. She assumed I knew the process for renting.

Feryl W.  |  Reservation 
Rating:
1.0

It's been about a year and I just got all my stuff out the unit to find that everything has been chewed on and covered with rat feces and urine more than half of my property is damaged im pist!!

johnna c.  |  Overall Experience 
Rating:
4.0

The Manager could be nicer and more welcoming.

Shaquanne W.  |  Overall Experience 
Rating:
3.0

My lock is not easy to put on you have to jiggle and play with it every time I use it.

shana d.  |  Reservation 
Rating:
4.0

Giving us first month storage free with the rental of your trucks was so convenient and it help so much because of the situation we were in. I recommend to anybody!! Thank you...

christopher l.  |  Overall Experience 
Rating:
1.0

All my furniture was ruin due to rats/mouse being inside the container with my belongings. Horrible!!!

Starshawn G.  |  Overall Experience 
Rating:
4.0

Thank you!.The storage unit was a big help to me for the length of time needed..Again thank you for allowing me to use ur services.. Yours Truly, Serina Winstead

Serina W.  |  Overall Experience 
Rating:
1.0

Mice droppings were found in my storage area and also some of my items when I unpacked at home. Still have not received a call back from the manager from this location.

Misty J.  |  Overall Experience 
Rating:
4.0

I have all good things to say about my experience. I will definitely rent again if need be.

nicole b.  |  Overall Experience 
Rating:
5.0

Didn't go into the storage facility but the process of dropping off a UBox was great! Very easy delivery and friendly service.

Lisa S.  |  Overall Experience 
Rating:
5.0

I enjoyed using your storage facility. I would use it again when needed.

John B.  |  Overall Experience 
No reviews have been submitted for this location.

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