Customer Reviews for U-Haul Moving & Storage at Glencrossing Way

4,053 reviews

5131 Glencrossing Way   Cincinnati, OH 45238
(Ollie's Discount in Glen Crossing Way)

(513) 322-5165

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(513) 322-5165

5131 Glencrossing Way
Cincinnati, OH 45238
(Ollie's Discount in Glen Crossing Way)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

richard S. 
Rating:
5.0

I experienced fast, friendly service at this location. I was thoroughly impressed!

Ebonie H. 
Rating:
5.0

The ladies in the office were wonderful! Very professional and helpful.

Joyce K. 
Rating:
5.0

Matt does a great job leading this store

Elder W. 
Rating:
3.0

Before I pulled off the lot with the truck it had a flat tire and no gas switched it out for a different truck and that truck didn't have gas either

jada P. 
Rating:
5.0

Truck had too much play in steering

Kerri B. 
Rating:
5.0

The U-Haul faciltiy at Glencrossing Way is top of the class. What makes it that is the people there. Customer service is understood and delivered. Need this kind of customer service EVERYWHERE !!!

Frank P. 
Rating:
5.0

Very good customer service.

Elder W. 
Rating:
5.0

Customer did not leave a comment.

Steve H. 
Rating:
5.0

Customer did not leave a comment.

Renee B. 
Rating:
5.0

Customer did not leave a comment.

matthew B. 
Rating:
5.0

nothing! This is the third hitch that I have had them do over the years. Always great outcome.

JoAnn N. 
Rating:
4.0

They are very friendly

Joesph G. 
Rating:
5.0

The employee was very nice very very nice explained everything to me and I really appreciate it that

kesha J. 
Rating:
5.0

Customer did not leave a comment.

Richard A. 
Rating:
4.0

Customer did not leave a comment.

Brian L. 
Rating:
5.0

They were great.

Jaime W. 
Rating:
1.0

Stop taking advantage of customers

william L. 
Rating:
5.0

I was totally pleased with start to finish even getting the quote. Plenty of communication along the way. Would definitely recommend to anyone wanting to move goods. Easy and staff was awesome.

Ron R. 
Rating:
4.0

Customer did not leave a comment.

Kenya W.  |  First Impressions 
Rating:
5.0

we will always tell everyone to go there and we for sure we be back thank you for all your support and thank you for being so sweet when we come in

kesha j.  |  First Impressions 
Rating:
4.0

Truck did not have any suspension system,. the truck bounced around and caused damage to my furniture and the driver as well. I also asked for a refrigerator dolly with the wrap around belt extra length, I received a two-wheeler suited only for boxes. I paid seven dollars for a useless dolly that stayed in the truck.

Robert R. 
Rating:
5.0

I really don't have any improvement ideas. The process was so fast and easy. I wish they checkout had tap-to-pay capabilities but they were able to let me enter my card info manually since I couldn't to tap to pay so it's no biggie, just took more time. The cashier in the building was awesome. She was so friendly and helpful. Had me laughing and it made for a really enjoyable experience. Staff definitely deserves some Kudos!!

Stephanie R. 
Rating:
1.0

Girl was on her cellphone the whole time while checking my reservations typing with one finger. Terrible customer service!!!!

Tom L. 
Rating:
5.0

You need to keep Randy! He is such a wonderful young man! He helped me understand the contract & the cargo van was what I needed. I wasn't sure I picked right.

Nick S. 
Rating:
5.0

Customer did not leave a comment.

Rick H. 
Rating:
5.0

Good customer service. Explained everything needed in clear terms.

Ian F. 
Rating:
5.0

The gentleman who assisted me with hook up was very friendly and courteous.

Gary P. 
Rating:
5.0

None

JAMES A. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Manager Matthew Haskins is knowledgeable and skilled. His communication is exceptional. We always know the status of our vehicle by text and phone calls.

Elder W. 
Rating:
5.0

Tony was especially helpful in re-familiarizing me with their security system. Tony was also helpful when dropping off a trailer there two weeks ago. Thanks to Tyler who stayed and disconnected our trailer 10 minutes after closing time. Good job guys!

Michael B. 
Rating:
3.0

Customer did not leave a comment.

Moses K. 
Rating:
4.0

Hurray ! First time since last June the Internet Connections at this store worked as they should, and I didn't need to be processed manually and painfully slowly.

Paul B. 
Rating:
5.0

Very smooth process and clerk was outstanding!!

mark K. 
Rating:
5.0

Inside of truck bed had just been sanitized and was slippery wet. Could have been dried up otherwise great experience

Dennis B. 
Rating:
5.0

Customer did not leave a comment.

Tara J. 
Rating:
5.0

the gentleman at the facility was SUPER!!! I would go back just knowing he is the person who I would deal with. Every now and then you meet a "go to" person ...he is that guy.... I would easily drive longer to go to this facility entirely based on the fact he is there

Frank P. 
Rating:
5.0

Attendant came right out, checked over the truck, and approved the return.

John R. 
Rating:
4.0

Customer did not leave a comment.

Richard E. 
Rating:
5.0

Newer box trucks for rentals.

Bradley Q. 
Rating:
5.0

Fast, friendly staff. Easy check-in.

Donn H.  |  First Impressions 
Rating:
5.0

I love to rent from U-Haul. Customer service has always been great. My only complaint was the truck I rented smelled like cigarettes. Other than that everything else was Good !!!!!!!

CAROL N. 
Rating:
5.0

Fast, friendly staff. Easy check-in.

Donna H. 
Rating:
5.0

Great place

dondald s.  |  First Impressions 
Rating:
5.0

I used you before and both times you were all great and very helpful thanks for your service Bobby worthington

Robert W. 
Rating:
4.0

Good environment very helpful and fast!

Jasmine P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Judie W. 
Rating:
5.0

No. Everything went well

John B. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

The staff member who disconnected the equipment was professional and courteous.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Matt N. 
Rating:
5.0

I was displaced by a fire, and had to move immediately, this was a convient location for me to travel to, when needed to add or retrieve items, I decided to remove my items from storage due to the escalating cost, and most of the items being stored was not of any use to me, but I will recommend, and use U haul services again if, and when needed.

LACONIA Y.  |  Overall Experience 
Rating:
5.0

I have used U haul services over the last few years, either renting their vehicles, and using their on-site indoor climate controlled storage facility, both were great, I had no issues, I just recently removed all my items from storage, due to escalating cost of the storage rental, other than that, all my interactions were professional, andcourteous, I would use their services again, or suggest, if, and when it's needed.

Laconia Y. 
Rating:
4.0

Customer did not leave a comment.

Teresa S. 
Rating:
5.0

Customer did not leave a comment.

luther w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANGEL B. 
Rating:
5.0

Customer did not leave a comment.

Dana P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

armond b.  |  First Impressions 
Rating:
4.0

Your Internet Connection Really Sux. For you (who work at this location) and for your customers. I know you KNOW - and it's aggravating. You or U-HAUL corporate should hard wire and rebroadcast using repeaters.

Paul B. 
Rating:
4.0

Customer did not leave a comment.

MICHELLE M. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY H.  |  Overall Experience 
Rating:
4.0

This location had a drop off spot, confusing and unclear what we were suppose to do. Nobody around to assist. Had to use the mobile app instead and didn't have confidence the truck was parked correctly

Mason M. 
Rating:
5.0

Customer did not leave a comment.

dondald s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

matthew B. 
Rating:
2.0

1. The drivers cabin stunk with pot smoke. Had to wash all our clothes twice to get rid of the smell. 2. Marked as 1/4 tank of gas, but was on empty when we picked it up and the gas light went on 2 miles from the uhaul location when we left. 3. The dash had almost every waring light lit up, this vehicle was in no shape for renting. If I wasn't just going very few miles, I would have never used this truck.

Thad H. 
Rating:
5.0

Customer did not leave a comment.

michael B. 
Rating:
4.0

Low tire light was on and the inside of the uhaul smelled like marijuana. But otherwise the vehicle was useful for the two hours we needed it.

Jordan J. 
Rating:
1.0

I will be letting everyone know that this facility is prejudice against Muslims and I will be writing a strongly worded review on Google.

Fahtima A. 
Rating:
5.0

helped with my transaction issues and explained to me what went wrong at the pick up location

Linasia S. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Sorry for the inconvenience

JENNIFER B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sherry r.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Amber R. 
Rating:
5.0

Customer did not leave a comment.

Assamoua M.  |  Overall Experience 
Rating:
3.0

I found a few dead roaches in my storage. & I wish that they stated open past 10 but that's all.

katiane a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

teddie v.  |  Overall Experience 
Rating:
5.0

Keep doing what you do best.,please!, Excellent work,.

DARRYL J. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
4.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Customer did not leave a comment.

Kelly E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samantha H. 
Rating:
5.0

Customer did not leave a comment.

Abdularhman M. 
Rating:
5.0

Customer did not leave a comment.

Tracy H.  |  Overall Experience 
Rating:
5.0

Keep doing what always best at, I,know Have all computers, junk files 📂 increase upgraded! That is its.

DARRYL J. 
Rating:
5.0

Customer did not leave a comment.

JANICE F.  |  Overall Experience 
Rating:
5.0

Everything went great! The whole process was extremely easy and took a lot of stress out of my moving process so thank you! The only hitch was during the day of pickup from my home, the driver arrived ten minutes before my scheduled pickup time and I was rushing to finish packing the last bits so as not to make them wait too long. Other than that little hiccup, absolutely wonderful!!

Jay L. 
Rating:
4.0

Customer did not leave a comment.

roberta h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darren C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erica T.  |  First Impressions 
Rating:
4.0

Engine overheated on way back to renting location, Employees were friendly and helpful.

DAVID V. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
4.0

Customer did not leave a comment.

Victoria B. 
Rating:
4.0

I have 4 new scratches on my bumper

briann C. 
Rating:
5.0

Customer did not leave a comment.

Nick Y. 
Rating:
4.0

Customer did not leave a comment.

Terry L. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

James M.  |  Overall Experience 
Rating:
5.0

It would be nice if there was a way to track the progress of the U-Box.

Mike S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN H. 
Rating:
5.0

Customer did not leave a comment.

Katherine J. 
Rating:
5.0

Customer did not leave a comment.

JAHNEISHA G. 
Rating:
5.0

Tony was great and very easy to deal with. Thank you.

JEROME R. 
Rating:
4.0

There was a little wait and the truck was not located in the spot the informed me. Yet thankfully, the associate had informed me to confirm the number on the key matched the letters in top right corner of the truck so I could a few spots down rather easily. The truck was clean and in good condition. I had no issues or concerns, it's the first place go when I need to rent a moving truck.

Akira D. 
Rating:
5.0

have a few more workers available for customers.

Rachel D. 
Rating:
4.0

Customer did not leave a comment.

TOM N. 
Rating:
5.0

Customer did not leave a comment.

GARY M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robert B. 
Rating:
5.0

Customer did not leave a comment.

robert B. 
Rating:
5.0

You were all fabulous. Well done. Thanks.

Stephen B. 
Rating:
1.0

Customer did not leave a comment.

Brian A. 
Rating:
5.0

They do a great job internally, and the place is beyond clean. The major drawback is it's location.

Edwin P. 
Rating:
3.0

Make the questions more then just yes or no, provide a place for comments. The drivers seat was broken and unable to adjust and the rear bumper was bend and unable to stand/step up on.

Walter B. 
Rating:
5.0

Timely, quick check in and out, great staff!

Robert K. 
Rating:
4.0

Enable reserving hand truck rentals online. Supply tie on cords with the hand truck.

Edwin N. 
Rating:
5.0

Customer did not leave a comment.

mamie e.  |  Overall Experience 
Rating:
3.0

I would give this location a excellent rating in everything except wait time. It took nearly a hour to get through the check out line, your employees were amazing and nice despite costumers being frustrated.

Keith C. 
Rating:
5.0

Very friendly staff. Very helpful!

Michael k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Desha B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GREGORY D. 
Rating:
5.0

Customer did not leave a comment.

joe d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

danielle P. 
Rating:
5.0

Customer did not leave a comment.

Rahn W. 
Rating:
5.0

Customer did not leave a comment.

CHARLES M. 
Rating:
1.0

Customer did not leave a comment.

Marshall W. 
Rating:
5.0

Customer did not leave a comment.

dominick m.  |  First Impressions 
Rating:
4.0

Fue bueno sin problemas

rito P. 
Rating:
4.0

The exterior door didn’t work for me and required me to keep walking back to the office. There was no lock in the unit so had to go back to the office. The lobby of the space was a mess- people left their discarded items all over. Made it seem kind of gross.

Regina D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

sophia m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa H. 
Rating:
5.0

Customer did not leave a comment.

IMMANUEL Y.  |  Overall Experience 
Rating:
5.0

Always the BEST Service

Kevin O. 
Rating:
5.0

Customer did not leave a comment.

Andrea C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NICOLE P.  |  Overall Experience 
Rating:
5.0

The employees that work there go above and beyond. Smooth transition renting a storage and truck! No to much of a hassle. They get you in and out!

Danielle B.  |  Overall Experience 
Rating:
5.0

The location was convenient. The staff was professional. The facility was clean. I did not have to worry about any bugs. This is far the most cleanest well ran storage facility that I have came across.

Quinn G.  |  Overall Experience 
Rating:
5.0

It was convenient and very clean. Thank you.

EDWARD M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Marc H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

teddie v.  |  First Impressions 
Rating:
5.0

Our outdoor units door is stuck and won't open. Used the lock that was already on but have no key. My only complaint.

Michael R.  |  First Impressions 
Rating:
4.0

Great service. Easy instructions

Brian A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JANICE F.  |  First Impressions 
Rating:
5.0

Excellent Service Overall

Tianna C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Micheal R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GERALD Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

latasha M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

latasha M.  |  Overall Experience 
Rating:
4.0

N/A

Augustin G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bernard P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Phillip M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mamie e.  |  First Impressions 
Rating:
2.0

Rented for over a year and the rent increased x3 to $140 a month is not a fair price for the size of the space i was renting .

Sandra M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine T.  |  First Impressions 
Rating:
5.0

Storage facility is well maintained; very clean. The staff is extremely helpful. I would highly recommend this location to anyone needing a storage facility.

Paul B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kimbelry b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DeAsia D.  |  Overall Experience 
Rating:
4.0

I left the storage unit due to increase rates.

Megan M.  |  Overall Experience 
Rating:
5.0

The staff are very friendly and helpful

Kellie R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathaniel D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DELORES S.  |  Overall Experience 
Rating:
1.0

When I "reserved" the unit, I "reserved" a first floor unit. When I arrived, I was told reservations aren't actually reservations at all, but just give the staff a heads up that someone wants a unit. So I got a second floor unit. Then, when we went to the unit... it was locked for non-payment and full of stuff. So we were moved to another unit. That one was free, I put my lock on it, and left with the trailer to get the items we were going to store. Upon arrival and unloading the trailer, came to find out the staff put a SECOND lock on the unit, and they were gone for the day. I received no call alerting me of this. Called the after hours help line, and they tried to offer me the first unit again... which still had a lock on it. After 20 minutes of not being able to find a solution, we just said to cancel the unit entirely. When then had to RELOAD the trailer (that I was supposed to drop off that night), and then take it home to try and find space to store the items at home instead. No other concessions were made or anything offered to try and help with the situation. I will be looking to see about returning the trailer to a more local U-haul, as it will cost me more gas and time to have to make yet another trip out there that I wasn't expecting to make. The entire experience has been awful, and I can say for certain I will never rent anything from this location again.

Dustin K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kisha H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gail S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mamie e.  |  First Impressions 
Rating:
5.0

The staff on the glenway crossing stores are always helpful and polite.

Melanie T.  |  First Impressions 
Rating:
5.0

Autumn was my primary rep, and she was great. I dealt with three other U-Haul employees during the whole process, and each of them was very helpful and professional, friendly.

David B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darren C.  |  First Impressions 
Rating:
5.0

Staff is incredible and kind! Very secure and convenient storage!

keasia l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shayla G.  |  Overall Experience 
Rating:
5.0

Very well run facility.

Michael S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jim F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

tonice g.  |  First Impressions 
Rating:
4.0

Great customer service and Great Staff

tonice g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marita c.  |  First Impressions 
Rating:
5.0

Excellent service 👍

Angle D.  |  Overall Experience 
Rating:
5.0

I enjoy the cleanliness and accessibility. They even helped me with processes that helped get my bill paid

PARIS R.  |  Overall Experience 
Rating:
2.0

Saw multiple cockroaches in my unit

Kristen C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

annette b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kristalan M.  |  Overall Experience 
Rating:
5.0

Employees very helpful.

EDWARD M.  |  First Impressions 
Rating:
5.0

The young lady who assisted me with my rental was exceptional and had great knowledge answering the questions that I had.

Lasaun J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

monesia t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy H.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

mia f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

fedale r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathy S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shelly D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer O.  |  Online Move In 
Rating:
5.0

There is one thing that need improvement. I don't mind paying for services. The amount for charges for dumper services is way to much. I have a few is items I would like to throw away.

James B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tonice g.  |  First Impressions 
Rating:
2.0

Tina who helped us with our move-in was great! Easy to work with. Ultimately the reason we elected to move our stuff out of UHaul storage was bc when new management took over, I believe his name is Matt he put our account on autopay without our consent. We got it taken off and let it slide chalking it up to a mistake. It just recently happened again, without our consent to do so which is required according to FTC guidelines. We were fully aware of what late fees would be if we failed to pay on time and we’re ok with paying those fees and were at a full understanding that those fees would not be waived. It was a very frustrating experience all the way around after Tina relocated to another store to say the least. I would recommend UHaul but not the Glenway Crossing Location.

DANIEL A.  |  Overall Experience 
Rating:
4.0

A couple of ítems where Stolen.

Linette A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Colette C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dondald s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ellen E.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Veronica c.  |  First Impressions 
Rating:
5.0

The staff was very friendly and helpful got a truck and 2 storage units

Ellen E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robbert b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mia f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

amber s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debora G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron K.  |  Overall Experience 
Rating:
5.0

Very nice and help me save money

Brian K.  |  Overall Experience 
Rating:
5.0

Some requests lost in the shuffle of a big move project, but easily resolved by helpful staff.

Nick R.  |  Overall Experience 
Rating:
5.0

Matt rocks!!!!

Kendra M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debora G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Danielle D.  |  Overall Experience 
Rating:
3.0

Staff was always very respectful and very helpful, I will recommend Uhaul to family and friends. I know that all business(s) are short staffed, and My request to switch units was privided with instructions to wait till my last day and clean out. I always have family and friends rent trucks, and when truck was returned, it appeared as if I would have to wait in line, I just went home. I entered store just to request amount needed for a 10x10 unit, and seemed as if I needed to provide all my information again, even though it is the same information from last week. I don’t like to see people waiting in line, so i decided to just keep items in my garage. I really like all the employees but it just seems they are always busy

Anthony G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melanie T.  |  First Impressions 
Rating:
3.0

Thank you

Kimberly D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicholas P.  |  First Impressions 
Rating:
3.0

The items in my Locker were kept dry and cool. Upon putting stuff away that we got out of the locker I found that I am missing two boxes and one lawn chair. We took the items out on Saturday afternoon. I will be calling the office on Monday, October 24th.

Amy G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NATHANIEL E.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Valerie T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike O.  |  Overall Experience 
Rating:
5.0

Wish I knew the African American young lady that helped me she was very helpful, professional, friendly and fast! Thanks again to that lovely young lady! There was also a young Caucasian lady that was great also!

Salina D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kina P.  |  Overall Experience 
Rating:
5.0

Not only is everything looking good, you have the best rates for self storage. I wouldn't go any where else.

Patricia S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Krystal T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nikia m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tianna C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cheryl D.  |  Overall Experience 
Rating:
2.0

Employees look like just got out of bed, doors are locked during hours of access. Can’t do what a customer states he wants done.

Louis C.  |  Overall Experience 
Rating:
5.0

Wonderful staff

jenny m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

vasshona m.  |  Overall Experience 
Rating:
4.0

I have purchased many trucks in the past. This is my very first storage experience. We will see how this goes. Hope it will go well! I, believe the person that waited on me was a new employee. Which was a very nice and respectful person. But, I didn't get all the information. I did get the information I asked about.

william h.  |  First Impressions 
Rating:
4.0

Worried about bug issues and mice issues.

lisa y.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

harold e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael L.  |  Overall Experience 
Rating:
2.0

Takes entirely too long to service anyone

Jonnelle W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

phylicia c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROSANNA R.  |  First Impressions 
Rating:
3.0

Bathroom need to be cleaned more often and yall need a garbage can or dumpster by the building

FRANKIE C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Serena B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Debora G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Steven H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRETT K.  |  Overall Experience 
Rating:
5.0

Kaiden did an amazing job checking us in and accommodating our need for a bigger unit.

DEREK G.  |  First Impressions 
Rating:
5.0

When I first come to rent trailer. Autumn the worker i work with at uhaul was being really helpful and friendly. She use sign language to communicate with me and make whole process much easier. She is great worker. We end up get storage there after using trailer

NATHANIEL E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BARBARA F.  |  First Impressions 
Rating:
5.0

Rich was so professional and so helpful and accommodating our needs

Mary G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glenn L.  |  Overall Experience 
Rating:
5.0

Love Matt

Kendra M.  |  First Impressions 
Rating:
5.0

I have never rented a storage unit before. It was a great experience. The unit was very clean. It was helpful having the moving carts and the big freight elevator. It was very convenient and easy. Would highly recommend it.

Julie W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT R.  |  First Impressions 
Rating:
5.0

Matthew Hoskins is top-notch.. He has great customer service skills and provided me with excellent advice.

Paul B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEQUION D.  |  Overall Experience 
Rating:
1.0

Overcharged me

tyrell h.  |  First Impressions 
Rating:
3.0

I needed carts to move my stuff into my unit but none were available. I went to the office to see if they could get me some from the other side but they didn't have access. Luckily another customer gave me a cart. I was supposed to return the van by 6:30 but looking for carts slowed me down a little.

Honor B.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Hassan C.  |  Overall Experience 
Rating:
5.0

Great

ERIC S.  |  Overall Experience 
Rating:
5.0

Our move-in experience was wonderful after we completed the registration process. There was only one desk attendant when I arrived to secure the unit after reserving over the phone. I arrived at what appeared to be a peak time. Additional desk staff would have been very helpful. The unit was clean and just what we needed for our possessions.

Dana P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SHELLY D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adam S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jamiya h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EARAL S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole S.  |  Overall Experience 
Rating:
2.0

The workers are very rude and disrespectful!!! Needs better customer service they talk to people how ever and it’s now the first time I myself have Witness them being very disrespectful and it’s not good for the company they should be more respectful and talk different than they do to represent the company

ROXANNE H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RAHVAE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victor C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Thomas F.  |  Overall Experience 
Rating:
5.0

Sstaff was.very kind and helpful.

TIMOTHY A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas M.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

tenisha c.  |  Overall Experience 
Rating:
5.0

Best staff around. The property is well maintained and the hours for service are great. I would recommend this location to anyone now or in the future

Jacob R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CORRYE L.  |  Overall Experience 
Rating:
3.0

U-Haul is not a bad facility but it's much too expensive I found a place not far from there for a third of the price and the people were very nice to me. Most of the help at U-Haul were very good people there was one lady that was very nasty that's why I moved to another storage facility

Danny R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

SAUNDRA I.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KATHLEEN P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

catherine o.  |  Overall Experience 
Rating:
1.0

Customer service was terrible Tina was very rude

Tairuby A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole S.  |  First Impressions 
Rating:
5.0

The facility is always clean and well lit. Matthew, the manager has been a gem to work with. Very professional and easy going.

barbara h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARTISHA R.  |  First Impressions 
Rating:
4.0

Everything was excellent except for check out the young lady who checked me out was unprofessional and had an attitude. Not friendly and I would not recommend her assisting customers again.

TRACEY R.  |  Overall Experience 
Rating:
3.0

Someone threw their glass over into my unit and it shattered all over my child's toy box. The units should have a closed top. Not only do I have to ensure there aren't glass shards in his toy box but not a fan of being responsible for glass clean up when I only had boxes in unit.

Kendra B.  |  Overall Experience 
Rating:
5.0

Great pricing

Michael S.  |  First Impressions 
Rating:
5.0

I’m so happy to rent the truck and trailer on this company the one have my truck is so good and good Maintain so Appreciate

Micheal A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Micheal R.  |  First Impressions 
Rating:
3.0

Roaches in the building with the storage units didn’t see any in my unit but stepped on one walking in the hall . The staff at this location are very rude they are the reason I moved my stuff can’t deal with their attitudes anymore called corporate especially that blonde chick!

Alyssa Y.  |  Overall Experience 
Rating:
5.0

I love uhaul storage an will always use them ty

Sindie D.  |  Overall Experience 
Rating:
4.0

My experience from checking out was poor. Staff member wasn't fully knowledgeable on how to get me set up and didn't explain the access in and acess out very well. He took over a half an hour to get me set up as he had to stop multiple times to ask his supervisor questions and just genuinely seemed like he didn't want to be there.

Gabrielle H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roo H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

darrell d.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

BRANDON C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kendra B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jaimee B.  |  Overall Experience 
Rating:
4.0

very happy with the service from the staff and cost was reasonable.

Ruchelle D.  |  Overall Experience 
Rating:
3.0

I'm not understanding where u charge me 125 for cleaning fee the truck was not nasty tht is total wrong and I'm not dumb

DIONNA F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roger D.  |  First Impressions 
Rating:
2.0

Workers Are Very Rude And Disrespectful

Rayshawn E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRUMANE C.  |  Overall Experience 
Rating:
4.0

Since the storage is inside maybe having a larger cart available would be nice. The smaller carts and bed cart definitely came in handy though

Keajea M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justin D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

linette a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AM'BRIANNA P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DANIEL G.  |  Overall Experience 
Rating:
3.0

Everything was good with the storage, but I had a horrible experience with an unfriendly staff at Glenncrossing Uhaul. She was not happy that I returned forth and back to ask a lot of questions about my storage. Hence, she refused me service and made me pass through a lot of stress to get a truck from another Uhaul branch from another location. This was not my first time of using Uhaul and I felt bad being treated this way. I believe I deserve an apology.

Emmanuel O.  |  Overall Experience 
Rating:
1.0

Asked for a bigger unit was told that was the biggest she had but I definitely saw WAY more units that were bigger then mine. Around 5 others were trying to move at the same time as we were so it became beyond crowded. There was no way for all of us to be able to move around at once. Gnats and roaches were found. Cant wait to find somewhere to live so I can move my things asap

BRITTNEY C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JORINE M.  |  Overall Experience 
Rating:
5.0

The customers Reps (4 reps) were knowledgeable, kind and had a sense of humor which is rare these days with so much rudeness going on.

SHEILA P.  |  First Impressions 
Rating:
5.0

Matt is a great employee

Dave S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samantha H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Turquoia D.  |  Overall Experience 
Rating:
2.0

My key cards never worked, the side garage doors anyone can walk in them and go inside. Not safe, always dirty. To expensive for the service you get.

ROBERT M.  |  Overall Experience 
Rating:
1.0

A female employee got into a screaming match with me about parking after she pulled in going over 40 miles an hour into her spot. Her boss is no better. Everything is a huge inconvenience when I finally needed a favor of a lost key and needed a lock cut off. I spent 5 years storing here and was on time with payment consistently until I deactivated a card. I will Never Be back not store with uhaul again. I am thrilled to be gone and will highly recommend to others on social media do avoid at all costs. Do better.

Mark S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Deborah M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

amanda L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROSE G.  |  Overall Experience 
Rating:
5.0

The storage facility worked very well for us

JAMES F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEZARIE R.  |  Overall Experience 
Rating:
5.0

Very easy to upgrade from my original reservation, and easy to access

Joel H.  |  First Impressions 
Rating:
2.0

When I went to this location to pick up my rental truck and set up my storage space I asked the employee at the desk if the truck and storage space size I reserved were going to be large enough for the items I was moving. She reassured me that both were adequate for my needs but both the truck and storage space were entirely too small. This problem has now led to me still having the truck rental past my reservation because I have no space to put the rest of my items. When I called the office to get an extension on the truck rental I was told no and that I would be charged a $50 fee. I am now on day 2 of the truck rental and am still without a storage space large enough to empty the rental truck. I cannot afford 2 storage spaces or to have the rental truck another day and it is creating a problem with me getting help physically moving since this has turned into a 2-3 day move. I need assistance from someone who is able to help me resolve this issue without paying a ton of fees and locate a storage space large enough for my items. Thank you

jennifer w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian S.  |  First Impressions 
Rating:
5.0

Great PEOPLE

Sandra W.  |  First Impressions 
Rating:
5.0

Good people to Deal with

Rahvae H.  |  First Impressions 
Rating:
3.0

The staff of the storage were not friendly and decisión about my space without my permitían and without give me any information.

Dulce M.  |  Overall Experience 
Rating:
1.0

One of your workers; I think her name is Tina has waited on me in person and on the phone. She is very rude. When I had my storage shed emptied she waited on me. I had a uhaul padlock that was unused. She was the one who sold it to me but wouldn’t take it back and refund my money. She was very rude about it. There was a dissatisfied customer who left right before me also. I will never use uhaul again.

Tara P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIONNAH S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charlene A.  |  First Impressions 
Rating:
3.0

The staff was helpful. Checkin after hours needs work.

Ruchelle D.  |  First Impressions 
Rating:
5.0

I can only say I have never had a bad experience at this U-Haul location their actions their customer service are exemplary.

Clifton L.  |  Overall Experience 
Rating:
2.0

The truck was roach infested and the storage building is toxic the smell of mold meets you at the door I’m sensitive it

Geneva G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lois p.  |  First Impressions 
Rating:
2.0

Rat droppings everywhere, including in and on my stored items. Dead mouse also found in my items. Billing was constantly an issue, despite my repeated directions to automatically debit only one card.

Jonathan K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debora G.  |  First Impressions 
Rating:
4.0

Great and friendly staffing. Convenient 24hr storage

Ayla S.  |  First Impressions 
Rating:
5.0

The manager and staff were very helpful and friendly. They storage unit was clean and the carts provided were very helpful

JAMES F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANASTASIA M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

kelly f.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chontea W.  |  Overall Experience 
Rating:
5.0

uhal messed up on two reservations in ky matt was kind and helped me find something at least even tho it was way far away and had to drive my own car also was very stressful alot of problems waste of gas and time

amanda L.  |  First Impressions 
Rating:
5.0

Very very clean thanks

EDWIN B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

britney c.  |  Overall Experience 
Rating:
3.0

The lady who took care of me was very friendly but the other ladyb was very RUDE from the time I walked in to EVERYBODY she spoke to. Let's just say the lady who took care of me was the reason I even took the time to complete this just to say how well she did. I been here before and the men were very nice also yesterday was the very first time I had a person there soooo NEGATIVE but other then her everything was ok

DELVONTA S.  |  First Impressions 
Rating:
4.0

I loved the time I had with U-Haul although I paid a few late charges from situations that were out of my control and slight lack of communication. I must admit though, if you maintain your card for auto withdraw you’ll be fine and this facility is the cleanest place I’ve ever used. Most of the staff is awesome as well. Thank you for 4 years of maintaining my valuable possessions.

Amos G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

laura b.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

NICOLE P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stacey H.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

janet m.  |  Overall Experience 
Rating:
4.0

I am very happy with this storage location and facility which I used last year for my son's dorm room. I was disappointed when getting my access for my reservation this weekend. The internet was down. I made 2 trips on Saturday (5/1) and another with sucess on Sunday (5/2). I attempted to call without answer before making my last trip there.

Starlene M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Amy G.  |  Online Move In 
Rating:
5.0

Excellent service. Courteous staff. This is the first time I ever used storage - they made out easy. Great experience. Mr. Haskins is a kind manager too -vi observed him belong a newer employee and he treated her with dignity and respect. Impressive.

Teresa S.  |  Overall Experience 
Rating:
1.0

The weekend Manager was rude, and straight out lied about many things, in her attempt to upsell some options. I understand about upselling well, but what she did was a scam. She lied about having an elevator, about required padlock type and the ability to use my own homeowners insurance. Very horrible experience. That is definitely why I moved out to another Storage company nearby.

YOHANNES A.  |  Overall Experience 
Rating:
4.0

We were not provided with the lock that was supposed to come with the unit.

Holly M.  |  Online Move In 
Rating:
4.0

Tina OMG what a big help when ever I had a issue she was right on it. Yous can't help this some of the renters are dirty and just plan disrespectful to the place. My personal experience was great. Thanks Tina for all your help.

Denise W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachelle J.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

mark g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl R.  |  Overall Experience 
Rating:
5.0

Mr Haskins is wonderful!!!!

carrie m.  |  Overall Experience 
Rating:
5.0

Given my experience I HIGHLY RECOMMEND this location, I relocated to Cincinnati and needed storage and selected U Haul based on name recognition and made my reservation on line, When i arrived i was quickly greeted by Matt who had a big smile and welcomed me to his facility, The staff is extremely friendly, knowledgeable and quickly got me checked in, There was an issue since the size unit i reserved wasn't available but Matt quickly fixed that, He rented me 2 units that equaled what i reserved and to my surprise that solution worked better. He really knows what he is doing! Additionally the space is kept clean daily, access is easy and everything you store is secure.

Ken R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joyce b.  |  Overall Experience 
Rating:
3.0

The employee that helped me yesterday was incredibly rude and had a terrible attitude. She is the reason why I would not recommend this place to anyone.

kandice p.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

toni i.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEANNA C.  |  First Impressions 
Rating:
5.0

Safe, secure, and clean! I would definitely use this storage space again in the future if need be.

eddie g.  |  Overall Experience 
Rating:
5.0

Have had my items there for three years became illl and can not get back but the only picture I have of my father and grandfather are in there . So three years later l am still a customer.

darlene s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tina b.  |  Overall Experience 
Rating:
3.0

There is a few alarms that just go off, I would call it in and was told that it just does that and have to deal with it.

simone B.  |  Overall Experience 
Rating:
3.0

As I walked to the door with the rep watching me walk to the door to close out my unit, she locks the door, I had to tell her she saw me walking to her and locked the door which is very rude I had one minute before close so I could close the unit and not pay another months rent, her manager made her open the door and closed out the unit which literally took 30 seconds, only bad experience I had.

SONDOS J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debbie W.  |  First Impressions 
Rating:
5.0

Tina was very helpful and Danielle was very friendly. I feel they both have me great customer service!

Nicole B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

April C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brenda H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shaquanta B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keyona C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shelnova T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tony B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAWNICA D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leah S.  |  Overall Experience 
Rating:
5.0

The Uhaul Team Staff are the best ! From the management especially Matthew, go above and beyond to help customers. Moving is so stressful and they are kind knowledgeable and always ready and available to help us. I give them absolute top notch rating!

mary g.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

THOMASINA P.  |  Overall Experience 
Rating:
2.0

I paid too much for having it over a year. Didn't get what I paid for. i rented trucks often and never got a deal or given a break. I paid well for my storage and didn't get the same treatment as a customer. I paid all my months ahead or signed up for auto pay, and they would withdraw money 3 days prior to due date and still charged me a late fee every month except last two. I call ahead the day I move out so they could stop auto pay because it was withdrawing like clock work 3 days early every inspite of paying late fees every time. so when I arrived at my units I had additional locks on there, and had to fetch someone to remove them. I wasn't given a proper reason why they locked mine up.

Eddie A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JERRY R.  |  Overall Experience 
Rating:
5.0

Excellent access, carts for use to unload from your vehicle at the loading dock to your unit. I would recommend this facility at Glencrossing Way

juanita k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan D.  |  First Impressions 
Rating:
3.0

I did not know that certain floors for storage costs different prices this wasn't explained clearly .The storage explained to me was too small and your storage prices are too high

Larry R.  |  Overall Experience 
Rating:
2.0

I have been using uhaul for years and give you a ton of business by referral but this time we rented a storage unit and were charged a bunch of fees and could not make partial payments online. I tried to call constantly to work something out. Finally i was given an option that fees could be waived but i had to move out same day. It was ridiculous and stressful and im not sure why you wanted us to move out. We were only the current month behind by 15 days. Just maybe next time work with people and dont be so eager for them to move out. We were under coronaviris quarentine and you people were so rude and didnt care about that at all.

Carissa B.  |  Overall Experience 
Rating:
4.0

The men employees were great! The females struggled with customer service

Christopher T.  |  Overall Experience 
Rating:
5.0

Great experience the staff was professional and very helpful and the facility very clean.

linette a.  |  First Impressions 
Rating:
5.0

Sherry at the Glen Crossing U Haul in Cinti. could not have been any more helpful, professional and an excellent representative for U Haul. I want to thank her as well as U Haul for her help and professionalism. She is a credit to U Haul. I have been a customer before and will be a customer again.

laura h.  |  Overall Experience 
Rating:
2.0

I move out on 12/09/19 and i paid on the 29 day of every month..i wounding if i get any change back also I didn't get my money back on my card yet i been calling my card..please let me know something

Crystal J.  |  Overall Experience 
Rating:
3.0

Very impressed with the cleanliness of the facility.

Lisa B.  |  First Impressions 
Rating:
5.0

The guys were very helpful and we had a great experience with our service with them.

linda l.  |  First Impressions 
Rating:
5.0

I was so impressed by this facility. The staff was exceptional. I loved that the facility was indoor storage, clean and available 24 hours. I also liked the area for items you did not want.

Greg H.  |  Overall Experience 
Rating:
4.0

Personnel was helpful an polite

Steve d.  |  First Impressions 
Rating:
4.0

Service was great, only a little concerned that there was a rat trap in my storage unit. I hope that is enough to keep my belongings are safe from vermin.

Misty S.  |  First Impressions 
Rating:
5.0

excellent

Arline W.  |  First Impressions 
Rating:
2.0

The clerk, Maddie, was inattentive to my needs concerning purchase of packing and moving supplies. She remained on her cell phone speakig to her significant other for most of my time on premesis.

Kristal K.  |  First Impressions 
Rating:
5.0

These guys are true professionals. They safety checked everything and explained in detail answers to all my questions. I was in and out in no time. kMt_Sr

Kevin T.  |  First Impressions 
Rating:
5.0

Guy at the counter was Great!

Charles R.  |  First Impressions 
Rating:
4.0

Didn’t have any issues

Shavon D.  |  Overall Experience 
Rating:
3.0

Customer service was horrible. Richard Edwards just down right didn’t care about making sure my account was closed out. I was not given a receipt and confirmation. Just did not care to help me out.

Jonathan D.  |  Overall Experience 
Rating:
2.0

Some staff was not helpful and my u-box was delivered to the wrong location AND late.

Matthew M.  |  Overall Experience 
Rating:
5.0

Facility is clean, lighted, and safe to access at all times of the day! Staff is professional and gives great service. Only issue, need more than one person working the counter during the day.

Mellita T.  |  Overall Experience 
Rating:
5.0

Ive been a variety of size storage units the last few years, I’ve been very satisfied with my uhaul experience. Thank you.

JANET P.  |  Overall Experience 
Rating:
5.0

N

amanda g.  |  Overall Experience 
Rating:
5.0

The only complaint I have is that an alarm always sounded for a few seconds after opening my container. Honestly, there was probably a security code to use prior to opening but I had not learned it.

FIELDING C.  |  Overall Experience 
Rating:
5.0

Great storage place...my stuff was well taken care of and the staff is absolutely amazing. I would highly recommend this storage facility to anyone!

Shyla G.  |  Overall Experience 
Rating:
5.0

Beautiful experiences would recommend it tp storage there

denise l.  |  Overall Experience 
Rating:
5.0

If I have a need for your service I would be there in a heartbeat

Theodoris S.  |  Overall Experience 
Rating:
3.0

Poor service

nautiah t.  |  Overall Experience 
Rating:
5.0

I will always choose U-Haul for my storage needs.

mamie e.  |  Overall Experience 
Rating:
5.0

They had our stored U-boxes out in an area where a truck could back up to for unloading of the U-boxes. The truck we rented was there and ready to load. Staff was friendly and very helpful.

William H.  |  Overall Experience 
No reviews have been submitted for this location.

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