Customer Reviews for U-Haul Moving & Storage at Gilbert Heritage District

9,632 reviews

1230 N Gilbert Rd   Gilbert, AZ 85234
(S Of Baseline, Gilbert/Houston across from Sam's Club)

(480) 635-9103

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(480) 635-9103

1230 N Gilbert Rd
Gilbert, AZ 85234
(S Of Baseline, Gilbert/Houston across from Sam's Club)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Not too many cashiers so only one line, little wait if busy but overall a good experience

Tyler G. 
Rating:
5.0

I think you did a great job on my wiring installation!!

Doug B. 
Rating:
5.0

Staff were very helpful

Hailey S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lari S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martin M. 
Rating:
3.0

Customer did not leave a comment.

Keith Z. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
4.0

Customer did not leave a comment.

Ashley B. 
Rating:
5.0

Customer did not leave a comment.

Peter I. 
Rating:
5.0

Customer did not leave a comment.

Scott P. 
Rating:
5.0

Fortunately, I arrived just before closing. The transporter needed a "donkey" to lift off of my trailer ball which is of factory height because it didn't extend high enough for me to remove it. If I would have arrived 20 minutes later the shop would have been closed and I wouldn't have had the ability to remove the trailer and would have had to go home with the trailer attached and return it on Thursday which would have been 30 miles out of my way.

Monte P. 
Rating:
1.0

Customer did not leave a comment.

CHRISTOPHER F. 
Rating:
5.0

Great Customer Service. Wonderful Staff

Patricia M. 
Rating:
5.0

Customer did not leave a comment.

Ashley C. 
Rating:
5.0

I reserved an auto transport - the staff is always very friendly and answered all my questions. Xavier atrached my trailer and checked everything twice and explained the emergency brake, safety chains and all. I felt very taken care and they ensured a safe trip.

Jeff D. 
Rating:
5.0

The only issue was that the two furniture dolly's I had rented were not in the back of the truck, I had to go to the front desk and ask for them.

Kenyon W. 
Rating:
5.0

Customer did not leave a comment.

Monica A. 
Rating:
5.0

Customer did not leave a comment.

BOB M. 
Rating:
5.0

Customer did not leave a comment.

cindy R. 
Rating:
5.0

Customer did not leave a comment.

KENNETH S.  |  Overall Experience 
Rating:
5.0

Everything was good. Just need other locations have the same equipment on hand. Had to go out of my way to rent the right trailer.

lael H. 
Rating:
5.0

Customer did not leave a comment.

Yvonne Q. 
Rating:
5.0

This facility is very clean, well organized, excellent lighting and easy access with or with a loading dock! They even supply wheeled trolleys to convey your belonging from your vehicle to your storage compartment. Did I mention the first month is free? Best price I could find also. This is a win, win situation.

JAMES A.  |  First Impressions 
Rating:
5.0

I had to rent equipment last minute. Staff made it quick & easy! Thank you!

Holly W. 
Rating:
5.0

Professional as well as assistant.

Yvonne Q. 
Rating:
4.0

Customer did not leave a comment.

charlene C. 
Rating:
5.0

Keep up the good services you have been providing fot all these years. We Appreciate you 👍

Micah T. 
Rating:
5.0

I had a great experience. Don't know what could have made it any better. The manager of this location was fantastic, he was very customer service oriented, friendly & quick. Thank You for everything.

brandi F. 
Rating:
5.0

Customer did not leave a comment.

Adam J. 
Rating:
1.0

The unit was way smaller than 5x5, and the price should be illegal. I was paying 80 for a 5x5 and now I'm paying 64 for a 10x10 somewhere else. I will never come back and I will strongly recommend everyone I know switch as well.

Cameron c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chris W.  |  Overall Experience 
Rating:
4.0

I frequently rent cargo vans for my work. I was told this location only has GMC and Chevrolet vans for rent. In my experience, the Dodge and Ford vans are superior.

GREGORY K. 
Rating:
5.0

The employee who checked me out and checked me in (same person) was great; friendly, professional, nice.

James H. 
Rating:
5.0

Customer did not leave a comment.

Brenda N. 
Rating:
5.0

Improve your online reservation process. It would have taken longer to pickup the truck online then it would confirming your reservation walking inside the building.

Omar I. 
Rating:
5.0

Dee Loggins was awesome! So helpful and quick, he made a morning hassle I to a great experience

SARAH S.  |  First Impressions 
Rating:
5.0

Christina made my experience wonderful, she was friendly, helpful, knowledgeable and kind. I couldn't have asked for a better first-time storage unit experience thanks to her.

Sasha W. 
Rating:
5.0

Customer did not leave a comment.

Regan C. 
Rating:
5.0

This time when I rented a unit, everybody was accommodating very easy to work with extremely helpful.

Diane w.  |  Overall Experience 
Rating:
5.0

Great place. Always helpful

brandon B. 
Rating:
5.0

Staff was fantastic!

brandi F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jesse H. 
Rating:
5.0

Awesome customer service

Tamara G. 
Rating:
4.0

Customer did not leave a comment.

melissa B. 
Rating:
5.0

Customer did not leave a comment.

BENNIE H. 
Rating:
5.0

Customer did not leave a comment.

SANDY S.  |  First Impressions 
Rating:
5.0

The box truck was clean, inside & out, in excellent condition without any damage. I have used this location over the years, always found the staff competent and friendly.

David K. 
Rating:
5.0

Customer did not leave a comment.

Vernon O. 
Rating:
5.0

Very professional staff. Clean facility

FRANCES B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lawrence W.  |  Overall Experience 
Rating:
5.0

When returning, the person taking the key wasn't very friendly

Annette G. 
Rating:
1.0

Headlight was out and I was moving at night. When I called customer service instead of offering another truck, she told me to turn the keys in to that location and I was unable to finish my move but was charged for it. I had to rent a truck elsewhere so now I'm out that money. Worst customer service ever. When I called the next day I was told someone would be calling me back. Never heard from anyone and I've talked to 5 or 6 people there. Terrible customer service.

AMY M. 
Rating:
5.0

Always good

Phil H. 
Rating:
5.0

Dee was great, he went out of his way to give us great service. Thanks.

Bill P. 
Rating:
5.0

Customer did not leave a comment.

CONSTANCE M. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE S.  |  Overall Experience 
Rating:
5.0

The guys that help to hooked me was very kind and friendly

Anand D. 
Rating:
5.0

Attendant was slammed with early customers like myself but remained very friendly and got my trailer hooked up in short order. Highly recommended location.

Gregory F. 
Rating:
5.0

Customer did not leave a comment.

teresa D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matt M.  |  Overall Experience 
Rating:
5.0

nothing the staff was beyond compare I'll be back

Richard R. 
Rating:
5.0

Great customer service by everyone I interacted with.

JOHN E. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR C.  |  Overall Experience 
Rating:
4.0

As stated when I returned the truck, the brakes need to be checked out. A couple of times the brakes went to the floor and I was able to get them back by pumping up the brake pedal. Brakes remained soft throughout the rest of the trip. I continued to pump the brakes to have good brakes.

John T. 
Rating:
5.0

Staff was awesome, friendly and engaging!

Kristin P. 
Rating:
5.0

Customer service is amazing. I highly recommend this place.

Ann M. 
Rating:
5.0

Customer did not leave a comment.

Melody B. 
Rating:
4.0

Customer did not leave a comment.

Dwayne M. 
Rating:
5.0

Customer did not leave a comment.

louis C. 
Rating:
5.0

Customer did not leave a comment.

Patricia D. 
Rating:
5.0

Customer did not leave a comment.

Brett S. 
Rating:
5.0

Customer did not leave a comment.

Scott R. 
Rating:
5.0

Great customer service. Have used this location in the past and always have a positive experience.

Rustin C. 
Rating:
5.0

Customer did not leave a comment.

Arvid G. 
Rating:
5.0

Customer did not leave a comment.

Alex G. 
Rating:
5.0

Customer did not leave a comment.

Deborah C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen H. 
Rating:
1.0

You overcharged me. I've never paid that much for a truck

Elizabeth P. 
Rating:
3.0

My trucks alignment was bad the check engine light was on. We were told the truck would be fine We struggled hauling your trailer because of it

Angelese C. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Fast and knowledgeable pro installer

Bart S. 
Rating:
5.0

Customer did not leave a comment.

todd S. 
Rating:
5.0

Everything ran smoothly for me

Leticia R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle B.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful

Lori B. 
Rating:
5.0

The service was impeccable, and the staff was exceptionally courteous and helpful.

Joseph V. 
Rating:
4.0

Was not full of gas. I had to stop on my way to an event, which made me late.

Victoria R. 
Rating:
5.0

Customer did not leave a comment.

Lisa Y.  |  Overall Experience 
Rating:
5.0

Excellent service. Personable representatives. Made good recommendations for choosing equipment. Lobby was spotless!

THOMAS J. 
Rating:
5.0

Customer did not leave a comment.

Forest O. 
Rating:
5.0

You guys are great. I'm in the automotive industry and I send people your way all the time

Thomas H. 
Rating:
5.0

Great service. They had the hitch in stock and installed it in under 1 hour. The hitch looks great. Very nice job and friendly staff.

Willliam W. 
Rating:
5.0

Will recommend this location definitely!!

Frederick O. 
Rating:
5.0

Customer did not leave a comment.

CARRY S.  |  Online Move In 
Rating:
4.0

They were great and they put the hitch on faster than I thought it would take.

Brent L. 
Rating:
5.0

Quick easy rental!!! Helpful and knew what they were doing!!! I really like this location.

MICHAEL M.  |  First Impressions 
Rating:
2.0

The trailer felt unsafe. Couldn't safely drive over 45MPH without side to side movement and almost created an accident on the road. I asked the attendant when I returned it, to check the trailer for safety. It felt very unsafe to tow with that particular trailer. I have rented from UHaul for all my adult life and this was an experience that changes my perspective about the company for the worst...

Richard S. 
Rating:
4.0

Customer did not leave a comment.

jami L. 
Rating:
3.0

Clean at least the windshield and make sure the tow ball and bumper is not bent

Barbara P. 
Rating:
5.0

Customer did not leave a comment.

RYAN G. 
Rating:
5.0

The representative that assisted me was very cordial and so helpful 🤗! I would definitely rent from this location again in the future! Outstanding customer service 🤗🙏🏽!

Tammy A. 
Rating:
5.0

check in was fast and reps were very professional. he had us on the road in no time.

Marc E. 
Rating:
5.0

Customer did not leave a comment.

Ron W. 
Rating:
5.0

Customer did not leave a comment.

barry A. 
Rating:
5.0

Customer did not leave a comment.

RICHARD W.  |  First Impressions 
Rating:
5.0

The experience was fast and easy and I got my car towed with the transport I rented.

Jude F. 
Rating:
3.0

Customer did not leave a comment.

Kyle P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Richard R. 
Rating:
2.0

I got there with my property to store it and there was a lock on the unit. I brought it to there attention and they came to look. They tried cutting the lock and were not able to. This went on for about thirty minutes. They then placed me in another unit and had to pay 5.00 more. I was there longer than I should not have had to.

JERRY G.  |  First Impressions 
Rating:
5.0

Very knowledgeable and friendly staff. It was a pleasure doing business with this U-Haul location.

Dennis P. 
Rating:
5.0

Customer did not leave a comment.

Craig C. 
Rating:
5.0

Customer did not leave a comment.

Eric M. 
Rating:
3.0

I have had trouble when I moved units. I have a business out of my unit and I in there multiple times a day sometimes after hours sometimes on the weekends and up until I moved to a different unit within the same facility I’ve always had great service I feel like since they hired new people things have not been working out correctly the ladies that clean, the bathrooms do amazing job Trevon the general manager for the site is amazing very personable and very understanding the door sliding door on building B has had problems for a while. The bathroom continues to get used by people who are not renters. I think they need to put an access on that door in the main building in a they have an access, but not a B and I really wish they would do that. Many times I go to the bathroom and it’s just disgusting from homeless people going in there and just completely destroying it with filth in grossness other than that my experience has been pretty well and I would’ve given it excellent but this last move from one unit to another has been challenged with wrong access codes and just things not working correctly or telling me that I have a month of service for free and then charging my card the same day for the full amount which I do not give access because one card I use for business and one I use for personal and this is a business unit not personal

CLIFFORD C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michele R. 
Rating:
3.0

I was charged for gas even after I put gas back in at the same level that I took the vehicle and called to speak with the store and they were rude and do not have any customer service skills. I will be writing to the corporate office because this is unacceptable.

Sandra S. 
Rating:
5.0

have the dispatcher taking the reservation give proper directions for pickup of the rental unit. we were directed over 20miles out of the way vor our truck . local store was a pleasure to deal with.

RAY E. 
Rating:
5.0

I had great service from the sales rep. Thank you.

NICOLE M. 
Rating:
3.0

As soon as I moved into the storage facility, they forgot to give me a new card and disarm the alarm system so when I went over there the alarm kept on going off, driving me nuts I went back twice and they forgot both times

Clifford C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trelva G.  |  First Impressions 
Rating:
4.0

It wasn't entirely clear that I had to use the check-in keypad then the door access key bad in order. That was a little annoying.

Jacob S.  |  Online Move In 
Rating:
5.0

Very patient, friendly and professional. As a 1st time trailer user, answered all my questions and gave tips for usage. Pleasant rental experience. Thanks to all.

Glen R. 
Rating:
5.0

Excellent customer service Thank you

David R. 
Rating:
5.0

Customer did not leave a comment.

John Z. 
Rating:
5.0

Customer did not leave a comment.

sue A. 
Rating:
5.0

Customer did not leave a comment.

Allen henry O. 
Rating:
5.0

Customer did not leave a comment.

Diana W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Byron W. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Diana W. 
Rating:
5.0

Customer did not leave a comment.

Erick E. 
Rating:
5.0

The staff allowed us to use the sliding doors a little longer then usually as we pulled into town later than expected. It was very kind and helpful to us. I wish I could remember his name ? Jordan?

Linda F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tanya P.  |  Overall Experience 
Rating:
5.0

Dee gave great customer service and was very helpful at the time to choose a unit size.

melissa v.  |  First Impressions 
Rating:
5.0

The man that helped me was fantastic nice guy

Geno C.  |  First Impressions 
Rating:
4.0

No lock was in the room per our move-in instructions, but I was able to secure a lock one at the customer service counter. AR

ALLAN R.  |  Online Move In 
Rating:
4.0

I have no complaints!

Gesenia C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

samantha w.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marie W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL S.  |  Online Move In 
Rating:
5.0

Fantastic Place to Store my belongings! I felt safe knowing where it was being stored!

Joshua B.  |  Overall Experience 
Rating:
5.0

Thank you.

Fabiana S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

geno c.  |  Overall Experience 
Rating:
5.0

Trevon, D (The Assistant Manager), and Kendra were all so kind to assist me after being injured and hospitalized. Due to bad communication on my part not theirs they continued to assist me to the best of their ability. Thank you so much to the Team at Gilbert Heritage you all are AMAZING!

AJ P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Philip L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittany G.  |  Overall Experience 
Rating:
5.0

It was easy to access and move in the items I needed to store.

Martha D.  |  Online Move In 
Rating:
2.0

Reserved online 2 storage units. Moved 2 1/2 hours to get here and the facility only had 1 unit. I had movers that I was paying every 15 minutes and I had to go almost 20 miles to another storage unit. Which should’ve taken two hours to unload ended up taking 3 1/2 and costing me an extra hour and a half. I believe the gentleman that checked me in his name was Dee and he did call around to find another unit.

ANGELA D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Erika E.  |  Overall Experience 
Rating:
5.0

For rentals and storage, there is no comparison to U-HAUL.

kathy T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICHARD R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Freddy P.  |  Overall Experience 
Rating:
4.0

The facility was fine but the cost was too high.

Gloria K.  |  Overall Experience 
Rating:
3.0

Truck was fine except inside of windshield was filthy and looked like it had a film probably from a smoker. Key wouldn’t insert in padlock to secure the storage area.

john g.  |  Overall Experience 
Rating:
5.0

My only complaint is the price is a bit high, though it is very secure.

MAXWELL S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KELLI F.  |  First Impressions 
Rating:
5.0

Staff was very professional and helpful

BRYAN S.  |  First Impressions 
Rating:
4.0

Good

Syed A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shannon C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adrina V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexandro G.  |  Overall Experience 
Rating:
5.0

All staff at this location was extremely helpful and professional..

Regina K.  |  Overall Experience 
Rating:
5.0

Whomever helped me was amazing

Brad O.  |  First Impressions 
Rating:
5.0

So far so good

Marlon W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tamera B.  |  First Impressions 
Rating:
4.0

The facility is older, but was overall well-maintained. However, we did discover our unit had subterranean termites, making tubes on the floors and the walls as we were removing our property.

Clark P.  |  Overall Experience 
Rating:
5.0

Very friendly staff & clean facility. Gave clear & precise instructions & information.

Shelbee D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GORDON S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david l.  |  Overall Experience 
Rating:
5.0

Everything was fine

Lorraine L.  |  Overall Experience 
Rating:
5.0

The process was very easy to follow and convenient after business hours.

Leticia R.  |  Online Move In 
Rating:
5.0

Facility is laid out very well and was clean inside and out. Only complaint was the line of 26’ trucks double parked along the backside of the forward building. It makes navigating through there a pain with a truck and it’s only wide enough for one vehicle to pass through. I get that they’re large vehicles and space is a premium on the lot.

SEAN G.  |  First Impressions 
Rating:
5.0

Same great service helpful and friendly staff

Juan H.  |  Online Move In 
Rating:
5.0

The team and manager at this location was very helpful!

Chanceler T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brett D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawn C.  |  First Impressions 
Rating:
5.0

Everything went as planned. My storage unit and access are perfect. Thanks to everyone!

Mary Ellen F.  |  First Impressions 
Rating:
5.0

I received help with the UHaul app at the location. I apologize, I do not remember the name of the young woman who helped me. She was amazing: patient, knowledgeable and kind while assisting me. I really appreciated her help.

Angela T.  |  Online Move In 
Rating:
3.0

The staff were rude and unprofessional

aaron B.  |  Overall Experience 
Rating:
3.0

Good and helpful staff plus good facility

Robert M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Traci J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Norman F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Quin B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gabriela B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Betsy C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason D.  |  Overall Experience 
Rating:
5.0

Everything from renting the Uhaul, to renting the storage, to exiting the storage was Excellent. All the Employees were always very helpful. Definitely will be going back to this location and recommending this location in the future.

Breezie L.  |  Overall Experience 
Rating:
5.0

When I arrived at the U-Haul place, I wasn't sure where my unit was and apparently I drive up to the wrong building, also I was confused about the check-in process. But I believe that was mostly my fault since I didn't look at the building map beforehand and I didn't watch the check-in guide video. If I had I may not have been confused. HOWEVER, I went to the office and the gentleman that I spoke with was very helpful and knowledgeable and I was able to find the correct building and my unit easily after following their instructions! After hours check-in was also very easy and it was a great experience overall!

Graylin B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Todd M.  |  Overall Experience 
Rating:
5.0

Only one thing: The security code entry (Star) *_______ # (hash tag) and how the security display shows logging you in, and then logging out to your storage unit should be better explained by the staff. I was in the storage area and several times the alarm was being tripped by people that did not understand the system. That made me feel the security worked but the fourth time it went off it was an annoyance.

Doug M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Serena B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

veva p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michell B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Karl M.  |  Overall Experience 
Rating:
3.0

Everything was great, just got way too expensive with all the price hikes etc.

CODY M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lisa E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lisa E.  |  Overall Experience 
Rating:
5.0

I had excellent service, both when renting the storage unit and also when I closed out my rental. I also rented a cargo van with ease. Good management at this facility.

Heidi O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANDREW R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher M D.  |  Online Move In 
Rating:
5.0

The whole staff was very professional and helpful!

Breezie L.  |  First Impressions 
Rating:
5.0

All was Super!

Russell S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela m.  |  First Impressions 
Rating:
5.0

Staff is friendly helpful efficient and professional

Regina K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vella S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angelina G.  |  Overall Experience 
Rating:
5.0

The staff was always helpful, understanding of my situation, and more than willing to help.

STEPHEN T.  |  Overall Experience 
Rating:
5.0

Very nice and helpful people. A pleasure to deal with.

Steven J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heidi O.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Susan G.  |  Online Move In 
Rating:
5.0

This is the best storage facility I have ever been too. The staff are friendly down to earth and very understanding. I would gladly tell my friends to rent from uhaul.

Pepe H.  |  First Impressions 
Rating:
5.0

I’ve had my 3 storages for 6 years there.

REBECCA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott B.  |  First Impressions 
Rating:
5.0

Everyone was very helpful and kind.

Lisa E.  |  First Impressions 
Rating:
5.0

The staff was very accommodating. There was so much chaos with moving my apartment into a storage unit and UHAUL was helpful and understanding. They allowed me extra time with the truck and also helped me upgrade to a larger storage unit without any hassle. Thank you!

Rozlind S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julie B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFF M.  |  Overall Experience 
Rating:
4.0

Everything was good.

Lorraine L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adam J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Helen M.  |  Overall Experience 
Rating:
3.0

As an ever demanding world, the hours available for your customers to access their personal belongings are not meeting the fast lifestyle we have to accommodate.

Brian G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca B.  |  Overall Experience 
Rating:
5.0

Helpful and friendly staff. Facility clean and well lighted. Would definitely use again in the future if needed.

JOSEPH M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anthony L.  |  Overall Experience 
Rating:
5.0

The staff have been courteous, friendly, and helpful. I am so grateful for having my possessions so well cared for- thank you!

GREGORY S.  |  Overall Experience 
Rating:
5.0

Nice and clean facility, everybody friendly, helpful and professional .

Nahser T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katie R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel K.  |  First Impressions 
Rating:
5.0

Trevon demonstrated excellent active listening skills while he initially, efficiently and with a smile, proccessed my order. When there was an issue he immediately called me knowing, because he listened, that i intended to use the locker right away and made it right so i could! Thank you!

Angela C.  |  First Impressions 
Rating:
5.0

Great people! Outstanding service!

ROBERT S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tammy H.  |  Overall Experience 
Rating:
5.0

They accommodated in every way!

Karen G.  |  First Impressions 
Rating:
5.0

A big thanks to all of you. Thank you for always being polite, courteous and professional.

jill g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris M.  |  Overall Experience 
Rating:
3.0

I originally rented a storage unit online but when I got to the facility the unit price was different and the size was smaller than anticipated but I was told it was the only unit available. During my 1 year stay I upgraded to a larger unit (the size I originally thought I was getting that increased my monthly rent. About 6 months after that the storage rent increased. The reason I decided to move is because the storage rent was Increasing again. I sent an email requesting my rent stay the same as it had just increased. I did not get an response to that email only a bill stating I needed to pay my rent early if I wanted to pay the same amount for the current month as the new rate would be in effect if I paid on time.

Keisha M.  |  Overall Experience 
Rating:
5.0

Excellent Service☺️☺️☺️

BARBARA G.  |  First Impressions 
Rating:
5.0

All associates were kind,knowledgeable and considerate.

Lynn R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeff U.  |  Overall Experience 
Rating:
5.0

Service was very good people in the in U-Haul were very very nice thank you

thomas g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammy H.  |  First Impressions 
Rating:
5.0

I have always had a good experience with uhaul especially here at Gilbert and Houston location.

Mary S.  |  First Impressions 
Rating:
5.0

It would be nice if monthly rates were prorated

Cassandra A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Adam J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GILBERT G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michelle H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sang N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas B.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Chris D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sudonna P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachel R.  |  First Impressions 
Rating:
5.0

They are very respectful very professional and very helpful excellent U-Haul storage thank you for your services

gladys c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YAHUNA E.  |  First Impressions 
Rating:
5.0

I needed a little help getting in an got it the morning staff was wonderful great help.

Orisha E.  |  Online Move In 
Rating:
5.0

Deandre was great help!

Lindsey C.  |  First Impressions 
Rating:
4.0

Logging in & out doesn't work well if other folks there.

Bob R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Heather D.  |  Overall Experience 
Rating:
1.0

I reserved a storage unit on 2/4/22 and paid for the lock. I prestigious email stating the law amount was to be refunded so I called to question why and they stated that this facility does not participate in online rentals or reservations it's first come first serve and they should state that up front and not participate in the reservation process if I'm not going to honor it. I also still have not received my receipt for the contract and payment after my visit on 3/9/22.

Jennifer P.  |  First Impressions 
Rating:
3.0

The staff always appeared overwhelmed. I was rarely greeted when I went into the office area. And the biggest frustration was that when I did need to call and want to talk with someone at the facility, 9 times out of 10 they wouldn't answer the phone. It would flip to a general uhaul answering service. I wouldn't need someone at the general uhaul number. I needed to talk with someone at the facility. A lot of times my card wouldn't allow us in after office hours. Yet no one would answer the phone at the number provided to call with after hour concerns. This isn't the first uhaul facility I've stored my things at. But by far the least receptive to customer needs. Otherwise, my needs were met.

kim w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cintia C.  |  Online Move In 
Rating:
5.0

Whenever I came everyone was so helpful and friendly I thank everyone for their great customer service

MYRNA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joyce o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT S.  |  First Impressions 
Rating:
5.0

Everyone at this Uhaul location is extremely excellent, friendly, helpful and professional. Jennifer the Manager at this location runs a great crew and a tight tip-top ship. One of the best Uhaul locations in Arizona.

Chris S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stacy K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert D.  |  Overall Experience 
Rating:
4.0

Some issues with set up/overcharges in the beginning. Overall experience was positive, Jennifer was very responsive and helpful!

Annie D.  |  Overall Experience 
Rating:
5.0

Manager Jennifer was great! Thank you!

Jesus C.  |  Overall Experience 
Rating:
5.0

Good Service, no issues to report

Thomas W.  |  First Impressions 
Rating:
5.0

We were satisfied with your service and will definitely do business again

Debra G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

caprise g.  |  Overall Experience 
Rating:
5.0

Second time using storage. Easy and smooth.

JOSEPH M.  |  First Impressions 
Rating:
5.0

First time user and it was very easy to use and we will be back in April to rent again!

Nancy P.  |  Overall Experience 
Rating:
3.0

Some of the staff could be friendlier but overall my experience was pretty good.

lamanda M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sang N.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

KENYADA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Corey L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

annette b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angelique M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS B.  |  First Impressions 
Rating:
4.0

It was great until the 24 hour access was changed to office hours only

Robert M.  |  Overall Experience 
Rating:
5.0

Great

Matthew M.  |  Overall Experience 
Rating:
4.0

The price for my storage seemed a bit pricey but overall despite the early closing hours, the uhaul storage facility was a b+ rating for me. Thx UHAUL!!!!!

JOSE G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jose L.  |  Overall Experience 
Rating:
5.0

Robinson went above and beyond to be helpful and courteous. He showed us around the facility gave us all the information we needed and couldn’t have helped us more. Definitely will recommend Gilbert facility at Heritage pointe.

linda t.  |  First Impressions 
Rating:
5.0

Absolutely good service.

Larry R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIAN M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Della C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ellie c.  |  First Impressions 
Rating:
5.0

The staff was very friendly and helpful. The rates were better than many competitors in the area.

John P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cihan D.  |  Overall Experience 
Rating:
3.0

Im handycaped and I am very disappointed that my two rooms are in seperate buildings.

Carlia W.  |  First Impressions 
Rating:
5.0

From start to finish I had super nice stuff helping me along the way

Erica e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jeremy f.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

PATRICIA L.  |  Overall Experience 
Rating:
5.0

Would definitely recommend and use again if we need to!

Julie W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Blaise F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

daniel n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bobby W.  |  Overall Experience 
Rating:
5.0

Very helpful staff and your gm was truly a great experience. She was helpful and answered all question we had.

Joshua T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jennifer E.  |  First Impressions 
Rating:
3.0

I was kept waiting outside in plus 105 degree heat when I called for assistance in getting into the storage building. There were several employees cleaning and preparing trucks in the front. I yelled across to them for assistance and every one of them ignored me. I went back inside because no one ever came to assist me. There was one person on the counter, no one to assist customers with needs other than renting!! I have rented here in the past and it was a breezy, seemless move in and move out. I would recommend simply because it is always so clean in the lobby and the units!

BONNIE T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bianca M.  |  First Impressions 
Rating:
5.0

Jennifer and her staff do an awesome job!

Dolores l.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heather D.  |  First Impressions 
Rating:
5.0

My belongings were kept in the same storage at Uhaul for over 5 years. I went there from time to time to get an item. The facility was always very clean, accessible and secure. Even inside my unit, there was no sign of critters, bugs and even showed very little signs of dust. I'm glad we chose Uhaul, and I highly recommend.

BRADLEY L.  |  Overall Experience 
Rating:
5.0

This was an awesome storage facility Everyone was great, kind and professional especially the manager who signed me up for Storage Unit over a year ago

Terrence B.  |  Overall Experience 
Rating:
2.0

I made an online order for a 10x10 self storage unit. I also purchased a lock online so that I'd get it all done at one time, QUICKLY. My experience online was great. Everything was so easy to find and setup. I wish I could say the same about my visit to the store. I think the person who helped me was new or they were having a bad day. I wasn't greeted and I didn't feel welcomed. I explained why I was at the store, I was asked for my name and then I just stood there while she worked on it. There was a lot of awkward silence. I asked if everything was okay and she said yes and kept going. I got the vibe she might be having a bad day. I had the order number, to help finding my order. I kept offering it when nobody could find both of my orders. I had proof of all of this. I didn't know what was going on. This was frustrating. Another gentleman came to help the woman who was helping me. Apparently they wanted a 3rd contact phone number but weren't conveying the message to me. After a few minutes of trying to figure out what they were speaking about, I figured out they wanted a 3rd phone number, so i have then my mother in law's number and address. Why wasn't I asked for this online? What i really didn't like was that if I didn't provide this 3rd contact, i wouldnt be allowed to rent the unit. That needs to change! I almost walked out of your store. This next part was not their fault, but the system went down during all of this. I checked on my phone if your website was experiencing this, and yes, it had effected that too. I would've understood if I had been told something was a miss with the system. I happen to overhear the employees talking that the system was down, that's why I checked. The store didn't have the lock I ordered, so they gave me another one. Until I got out of store and was almost to my car. Someone found the lock type I had ordered. I gladly exchanged locks and went on my way. I've worked customer service for many years and I wasn't happy with the way I was treated. But I was also in a rush because I had to go to work. I could've been a bit more pleasant. I work at Chase Field and I still had to go home, get dressed and drive a half hour to downtown Phoenix. I just wanted to leave because I had to get to work. I still thanked everyone anyways when I left because they still helped me. I'm not mad and I have no reason to slander anyone. I don't want anyone fired! With all this stuff going on in the world, i don't want someone to lose their job over me. Give them another chance to make it right. I think they deserve another chance. This is how I recall my visit and unfortunately, my experience wasn't pleasant. I hope this can become a coaching experience for everyone involved and I hope that this would improve the customer service in the future, as I am now your customer with a storage unit. For how long will be determined by the level of customer service I recieve going forward.

Niccolai D.  |  First Impressions 
Rating:
5.0

I was very happy with your service and your staff are great. Thank you.

Inez R.  |  Overall Experience 
Rating:
1.0

Promised a unit. Called the day before to confirm and asked for a unit number. Was told they couldn’t give me one until I showed up. Understood. Upon arrival, was told that they had no unit for me and that they couldn’t/wouldn’t do anything for me. Called by facility a couple weeks later asking if I was gonna keep using my storage unit. Wait what?! So you either had one and didn’t care to give to me or you didn’t have one but still wanted to charge me for one. Worst of it?! Their check in kid stole my AirPods out of the truck while I was returning it. They were on the key ring, I know exactly where they were. They denied and denied and didn’t seem to care. Liars and thieves here. Beware!

Mark L.  |  Overall Experience 
Rating:
4.0

The Uhaul location in Georgia where l picked up the truck gave me a broken truck with a bumper hanging down. My dad drove the truck all the way from Georgia to Arizona and had to listen to the loose bumper flapping in the wind the whole entire way. When l mentioned it to the manager at the Gilbert Road location she didn't seem to care or want to take any responsibility for it. 😡 Otherwise the Uhaul storage unit on Gilbert Road is a nice place. Clean and orderly. I just didn't appreciate Uhaul giving us a busted up truck to drive across the country in. That was NOT COOL!!

lamanda M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debra G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julie W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

arthur h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ilona M.  |  Overall Experience 
Rating:
3.0

The initial process of putting me in a small unit until a 10x10 was available went "ok", tried to correct tge phone number 3 times, call center and in person, still wrong primary #. Was advised to return after the 7/21 auction. Went back twice & called, 4 units available, nonposted, wasn't offered one. Frustrating on a fractured toe!

KAREN W.  |  Overall Experience 
Rating:
4.0

Very frustrating to never be able to speak to someone at the specific location, routing to a central person who know where , waiting on hold for sometime when your situation can’t fit within computer prompts is unfortunate. My solution would be don’t move! Staff once there were great,

Sandy M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joey C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexander M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

elizabeth c.  |  First Impressions 
Rating:
5.0

I have been using U-HAUL for quite a few years, everything, such great service. I'm sure I'll be using you again. Thank you such great service, even during a crazy pandemic.

Margaret C.  |  Overall Experience 
Rating:
5.0

There are signs and ads everywhere saying 24 hour access and online promotes 24 hour access but it appears to only be true for equipment rental namely returns. The late hours did help but in Arizona, the sunless hours are the best to take advantage of and I was grateful for the 5am access to make up the time. I thank your facility for being there for me and my family.

Rachel O.  |  Overall Experience 
Rating:
1.0

Very, very poor customer service. Ordered a U Box in June to move items from storage unit into. I arrived ,after calling for 2 hours and no answers, to find out that my UBox was there with no cover. I was told that I couldn't get it and had to go to a different Uhaul. They could have CALLED me and told me that BEFORE I arrived. Then, after I can back with ubox and emptied the storage unit, I told them to close the unit account. They had the nerve to ask me if I emptied it, that people say that they moved out but didn't. I WILL NEVER GO BACK TO THIS PLACE!!!! They also keep losing my information and I had to give it to them over and over again.

kelly l.  |  Overall Experience 
Rating:
5.0

This facility is seriously understaffed, however, each time I visited or had a question I was met with a wonderful attitude and professionalism.

Dolores l.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Thomas B.  |  First Impressions 
Rating:
5.0

I was impressed by how helpful and cheerful the woman was who handled my set-up.

Rob S.  |  First Impressions 
Rating:
2.0

Rude staff members. Robinson was very friendly and helpful though.

Kelly A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHADWICK K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JIM J.  |  Overall Experience 
Rating:
1.0

I noticed 5 workers! Not 1 said just a moment, someone will be with you shortly! Nothing 5 ppl, get to the counter no sorry for the wait! Nada, the young lady didn’t have on a name tag. Smh

FALAINE C.  |  First Impressions 
Rating:
3.0

Staff couldn't find my reservation even though I got them the number 3 times. After they found it I had to give them my information including card numbers again after doing it when I made the reservations. When I made the reservations (in the storage facility) I was told access hours were 5:30 am until 10:00 pm. Then, on the move in day I was told "office hours only 7am until 7pm." What is the correct hours? I was also told that there were 2 alarms for the unit, one at the door of the building and one on the unit it's self. After several minutes looking around a inside the unit I realized that that was some more incorrect information that I had been given. This place is not impressive.

kelly l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SCOTT B.  |  Overall Experience 
Rating:
5.0

Very pleased with the gal who helped me, very knowledgeable. Unlike the gentleman who sold me boxes with the wrong metal rods

Sandy M.  |  First Impressions 
Rating:
1.0

Stood an hour and a half in line to find out you gave me a 5x5 when I had a confirmed 10x15. Ridiculously bad service and I believe it was an intentional switch since you didn’t have any storage units left.

Carly B.  |  Overall Experience 
Rating:
2.0

Staff rude

Justin S.  |  Overall Experience 
Rating:
5.0

Chelsea was amazing, she was part of the solution, not the problem, love people that think outside the box. Thank you Chelsea:)

Karen C.  |  Online Move In 
Rating:
5.0

Greatly maintained facility. Staff was very lenient during COVID when I was behind and gave me time to catch up on payments. Saved me a great deal in the long run. Excellent place!

Eric D.  |  Overall Experience 
Rating:
5.0

Shawn was great and handled all of my problems in a timely manner and was so nice and helpful.

TEKELA B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

lisa w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angel L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ADRIAN W.  |  Overall Experience 
Rating:
5.0

Awesome customer service! Everything was a breeze!

Jennifer H.  |  First Impressions 
Rating:
5.0

My only problem at this location, when you call in. The phone is routed somewhere where it just repeats the message machine over and over I’ve been on hold for 15 minutes no one ever came back to talk to me. Other than the phone communication U-Haul I will recommend again

jacob G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN B.  |  First Impressions 
Rating:
2.0

Canceled my unit shortly after it renewed and they don’t even prorate the rent. Won’t even get a storage unit from U-Haul again.

Mitchell B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David B.  |  Overall Experience 
Rating:
3.0

You are too expensive.

Brian S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Monica R.  |  Online Move In 
Rating:
5.0

Great place and super friendly staff.

Jason G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

holly s.  |  Overall Experience 
Rating:
3.0

The young man was friendly on the phone. The young lady I spoke to previously was not. I’ve had these 2 storage units for 22 years. Questions don’t apply as I did it on the phone. I haven’t seen the storage units in 22 years. Profile won’t let me change addresses. Ellen clinkscales 9118 oak pride ct. Tampa, fl 33647

ELLEN C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dennis S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shontae H.  |  Overall Experience 
Rating:
5.0

Thank you so very much

MARK W.  |  First Impressions 
Rating:
5.0

I reserved a storage unit online, however when I got the location I requested they didn't have one, so Heather from the mesa loc, called an Angel named Chelsea at Gilbert/Houston loc and they had one. As usual very competent , friendly & very patient. Thank you ! That all deserve raises!

Margaret C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joann A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elsa O.  |  Overall Experience 
Rating:
4.0

Thank You

william d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nora S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

destiny r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

margaret c.  |  Overall Experience 
Rating:
5.0

Both gentlemen who helped me were very courteous and knowledgeable. I did not feel rushed or uncertain about any part of the process. Thank you to both of them.

HEATHER R.  |  First Impressions 
Rating:
5.0

although I did not ultimately need the storage locker, it was the best customer service I have had in a long time. The staff is very friendly and helpfull. I would recommend them every time.

Leah J.  |  Online Move In 
Rating:
3.0

Representative told us the unit was to the right out of the office, our unit was not in there. I went back into the office for help as we had not seen another busilding when we drove in. I waited in line 10 minutes and we started to drive away when we saw the other building and went in to see the unit. The alarm went off when we cut the lock string to see the unit. We still are not sure what to do when we return to put things in the unit.

Nancy P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle W.  |  Overall Experience 
Rating:
5.0

Chelsye was very cordial an welcoming she show me the facility and make sure that I wasn't lost show me how to open the doors and how to deactivate the alarm I am really grateful for that.

Rita C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert W.  |  Overall Experience 
Rating:
3.0

The manager was very quick to assumptions and calling the cops, didn’t care about being discreet about anything anyone was doing, usually I have a good experience, this one no one could do anything without a manager.

Nicholas C.  |  Overall Experience 
Rating:
5.0

Shawn was incredibly knowledgeable and helpful!

camille c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicholas F.  |  Overall Experience 
Rating:
1.0

Dealing with this uhaul was a nightmare. The people including the operational manager were rude unprofessional people. I am so glad that I no longer have to deal with these people any longer.

Erin W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel V.  |  Overall Experience 
Rating:
5.0

Good service and good staff!

SACHIYO T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin D.  |  Online Move In 
Rating:
5.0

Thank you so very much

Inez R.  |  First Impressions 
Rating:
5.0

Great friendly service from the stall the unit was clean and so was the building.

holly s.  |  First Impressions 
Rating:
5.0

Thank you

Marcigtan w.  |  Overall Experience 
Rating:
5.0

Keep up the good work!!!!

KEVIN J.  |  First Impressions 
Rating:
4.0

in a miscommunication I was billed for unit instead of a hold /reservation. I mentioned it to the staff member when I changed unit sized and inquired about the charge, it was indicated that was a hold not charged, when infact i was charged. However, the manager caught the error and contacted me and processed the refund immediately. problem resolved

Amy S.  |  Online Move In 
Rating:
5.0

The woman that helped me was fantastic I really enjoyed my stay

Robert W.  |  First Impressions 
Rating:
5.0

You guys are rockstars! I appreciate the way I was credited late fees and worked qith qhen I fell behind on the last unit. I had 3 for several months, your crew was always a pleasure to speak with.

Angela C.  |  Overall Experience 
Rating:
5.0

The personal very friendly and kind thank you so much excelent location and service keep up the good work.

Abigail m.  |  First Impressions 
Rating:
5.0

Very easy to reserve moving equipment and storage space. Pre-registration and pickup was quick and efficient.

George L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANNA MARIE P.  |  Overall Experience 
Rating:
5.0

Expensive but secure and taken care of.

Rignon F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEITH R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gretchen M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Douglas M.  |  Overall Experience 
Rating:
5.0

Smoothe as silk

todd b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JANICE L A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GWEN G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dawn M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Adam Z.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

nicole m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosita M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jim c.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Lisiana N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Y.  |  Overall Experience 
Rating:
5.0

Great customer service from all the staff, they were always friendly and willing to help. Facility was always very clean

Bernice A.  |  Overall Experience 
Rating:
5.0

very clean and professional.

Kathryn T.  |  First Impressions 
Rating:
5.0

My first experience using storage was great. I would definitely come back thank you

matthew k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bertha E.  |  Overall Experience 
Rating:
5.0

Everyone was very polite and very helpful. I was very impressed with everything. The staff was very kind to me and helped me with what I needed.

Diana T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dalton b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

randy b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BRITNEY W.  |  First Impressions 
Rating:
3.0

despite everything with the facility itself being just fine, i was very disappointed with the overall booking process. I initially “reserved” it when I reserved the truck, only to get a call the next day i confirmed my reservation and provided a credit card for payment, and received a confirmation email. i then recoeved multiple follow up calls to cinfirm my move in date over the next few days, so mich that i emailed back my email confirmation reaffirm i still had my reservation, which i got another response confirming, and after all that, still did not have any reservation booked on my arrival. the whole experience prior to the actual move in was quite frustrating.

LUIS C.  |  First Impressions 
Rating:
5.0

People were super cool and helpful . Thanks again

Glen Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danny W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAULA G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Taylor B.  |  Overall Experience 
Rating:
3.0

Recent issue was trying to get a new unit. Had to come in twice to get it completed. Yes it was over the holiday. But eventually it was done.

karen o.  |  First Impressions 
Rating:
5.0

The guys were great! Got an easy to get to unit and having the carts was amazing! 4 hours of loading a 20 ft truck and we were unloaded in an hour and a half! Great experience!!

Michell B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Adrian V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rignon F.  |  First Impressions 
Rating:
5.0

Tanner was great, he knew his stuff and didn’t try to force any extra equipment on me! Very friendly!

Brittany M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TINA P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

wayne w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wendy T.  |  First Impressions 
Rating:
5.0

The store representative did a tremendous job, especially patiently helping me find the best storage unit for my needs. The 15 ft truck was perfect as well.

William D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSHUA D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

indirah b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shontae H.  |  First Impressions 
Rating:
5.0

I appreciate the helpfulness of the staff.

Vanessa F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashlee S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosita M.  |  First Impressions 
Rating:
5.0

Wish I could keep it but we moved too far away . Really nice place, would rest there again 👍🏻

David C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jon K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Caio C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda S.  |  Overall Experience 
Rating:
5.0

Management and staff were awesome even though this is the more expensive option we decided to go with this because of them

Ryan C.  |  First Impressions 
Rating:
5.0

Staff, especially Chelsea, were exceptionally friendly and courteous and helpful!

ROBERT E.  |  First Impressions 
Rating:
5.0

Easily accessible and clean facilities. Never had any issues with billing or management.

MICHAEL G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Martina M.  |  First Impressions 
Rating:
5.0

Tanner was fantastic setting us up! Thank you!

Carolyn S.  |  Overall Experience 
Rating:
3.0

The facility itself was fine. Fairly clean, just a lot of dead bugs on the ground. The staff seems to be a bunch of younger less customer service oriented people. Too many times when I had questions, I had to deal with shrugs, cell phone usage and a general “you’re bothering me” attitude. I would not recommend this facility for that reason only. For the most part using a storage facility is self explanatory and a solo mission, but on the off chance you need someone, you want them to be helpful and respectful.

abigail r.  |  Overall Experience 
Rating:
5.0

The staff allowed me and a family member to unload in stages, trailer first and then van. Also let us take a much needed lunch break.

Stewart W.  |  First Impressions 
Rating:
4.0

As I rented a 26 foot Uhaul truck for move as I moved out of the storage unit, I wish I would have been optioned for the 1 month free promotion. Unit was secure and safe for my belongings!

LISA T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael G.  |  Overall Experience 
Rating:
5.0

Facility met my needs and everyone was terrific!

Monique F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bunnie P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Craig M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kim M.  |  Overall Experience 
Rating:
5.0

Great storage. Served it’s purpose well, if I ever need to store again I know where I’m going

anthony c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sharon C.  |  First Impressions 
Rating:
3.0

The doors getting into my storage unit.... alaways disabked. Never opened fully last 4 months I paid to keep my stuff there? Dehabilitating? No... unless I needed a lot of stuff that day. Staff...? I rented a truck to get in there. And one to get out. Absolutely atrocious. No smiles. No “welcome in!” Nothing. They all walk (miserably slow) and can easily tell they hate their jobs. I’d recommend this place because it is clean, close to my home, and easily accessible (kind of). I wouldn’t recommend even attempting to talk to staff, carrying large things through doors that don’t work, or paying for a full month when you plan to leave earlier.

Brandon M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis F.  |  Overall Experience 
Rating:
5.0

Diana was very helpful and professional. Made a bad experience great!

David D.  |  Overall Experience 
Rating:
4.0

The only thing id recommend is ensuring the directions for after store hours entry is clearer. i had alot of trouble figuring out how to get in after hours. i was going to the wrong door.

dalton b.  |  First Impressions 
Rating:
5.0

Thank you for keeping my valuables safe

Luise S.  |  Overall Experience 
Rating:
5.0

This was a great place to store items.

Bonita G.  |  Overall Experience 
Rating:
5.0

There are some homeless people living in there because they have a unit, they showed me their card. The guy and gal were in the bathroom for long periods of time. I observed this twice and when I asked them from outside the bathroom to please come out, that I needed to use the facilities, they stayed in for another half hour. I had to put all items that I was rearranging in the storage back in and lock it, then go to the front office to use theirs. Anyone can enter thru the doors and I also saw a man, twice come to check what there was in the area where you can pick up items that people don't want. I don't think he had a unit. You should really review your policy for entrance into the storage buildings. It is a security problem and it worried me that my storage would be broken into. I did get into a verbal confrontation with the male homeless guy. I brought up this problem with the front office and they said that they were going to monitor it and take care of the problem. I would definitely rent vehicles from them again as I really liked the people working there. Especially Jack, who came to my rescue when I confronted the homeless man.

Tina C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bertha E.  |  First Impressions 
Rating:
5.0

very nice and cool

MARTIN M.  |  Overall Experience 
Rating:
4.0

The company lock was still on my storage unit, so I was unable to unload my truck when I was there. The company has to many trucks parked by building B so you cant park anything bigger then a 10ft truck if another truck is there unloading.

Nathan O.  |  First Impressions 
Rating:
5.0

Every one there was very nice helpful n explains every thing to if u have questions or need any thing

RITA Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUANITA ELOISE L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katherine E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Helen A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lloyd W.  |  Overall Experience 
Rating:
2.0

Customer service is appalling. Too many issues to list!

PAM Y.  |  Overall Experience 
Rating:
1.0

I will never use this company again there are other company that will treat us better

Erin W.  |  First Impressions 
Rating:
5.0

Very nice large facility with 4 sizes to choose from and first month free with truck rental made it an easy choice. I had used a U-Haul storage in Houston before but the Gilbert location was much nicer. Especially cleaner and easier to access the storage.

Dennis F.  |  First Impressions 
Rating:
5.0

I have used you guys many times. As usual you were excellent! I will probably be back. Thanks

SCOTT I.  |  Overall Experience 
Rating:
3.0

The storage facility is a little dated but serves the purpose of storage. Having to swipe the badge twice is annoying/frustrating & doesn’t work half the time.🤨

joe p.  |  Overall Experience 
Rating:
5.0

Fantastic

Camila F.  |  First Impressions 
Rating:
5.0

Some of the late fees were a little high compared to other storage unit places but overall very clean very safe very efficient

KIMBERLY G.  |  Overall Experience 
Rating:
5.0

staff was always courteous and helpful.

A2Z T.  |  Overall Experience 
Rating:
4.0

I feel submitting 3 telephone numbers to contact me and my State Farm policy number to ensure rental coverage is a little much and intrusive. I can understand 2 numbers and contact information for my State Farm agent but the policy number is getting too personal.

mary m.  |  First Impressions 
Rating:
5.0

Customer service was first rate. Jack was awesome! Very friendly and helpful. Great job, and I will definitely use this location again in the future!

Kevin M.  |  Overall Experience 
Rating:
5.0

The staff member that helped me with both renting and checking out the rental unit was extremely helpful . He even went out his way to help me when Iwas having difficulties accessing the storage facility. My wife and I were happy to learn he is getting promoted with a new position at corporate office. Great experience with both renting a vehicle and storage unit.

Miguel C.  |  Overall Experience 
Rating:
1.0

Upon our arrival we informed the manager, Misty Ward that we would have a POD being delivered which we would unload but it wouldn't be able to be picked up until the next day. She said, "No problem, we do that all the time." By the time the POD arrived, Misty had gone home and another employee informed us that the POD had to be picked up that day. That employee then called Misty at home and was told that Misty never told us it would be ok to be picked up the next morning which was a bold faced lie. We had to cancel send the POD back and pay for another month of POD storage which is more than the unit at your facility would have cost us. It was the last day that I was available as I was going out of town for 6 weeks. We canceled the storage unit and are in the process of finding another storage facility. I would have preferred your location since it's close but I don't want to do business with people that lie to me. If I can get a free month on the unit I will consider renting a unit from your location. If not I will go elsewhere and since your facility is where I get my propane for my grill I will also take that business elsewhere.

Gary P.  |  Overall Experience 
Rating:
5.0

Excellent customer service. All the employees are helpful and friendly

Efren D.  |  Overall Experience 
Rating:
5.0

Would use them again and recommend to anyone

Mary M.  |  Overall Experience 
Rating:
5.0

Very friendly team and very accommodating. Great rate on storage and nice clean facility.

David Y.  |  First Impressions 
Rating:
5.0

I got a discount for getting a unit by the window for advertising. Unfortunately the units in the window are also 20degrees hotter. And the lights for the advertising stick out to far into the walkwa

Edgar O.  |  First Impressions 
Rating:
4.0

Gate got stuck and came off the track. Got it back in but other than that. Everything was great.

Carlos H.  |  Overall Experience 
Rating:
5.0

Excellent place. Staff is very helpful and friendly, facility is very well maintained and clean.

Zachary K.  |  Overall Experience 
Rating:
5.0

Amazing customer service!! They went above and beyond to acomodare my needs. Special thanks to the general manager for everything! Highly recommend doing biz with Uhaul at Gilbert/Houston!

Johnathan K.  |  First Impressions 
Rating:
5.0

The Manager was awesome

Carlos H.  |  First Impressions 
Rating:
5.0

I enjoyed working with the staff. They were friendly and helpful.

Zachary T.  |  Overall Experience 
Rating:
5.0

The staff there are fantastic to work with.

Alan W.  |  Overall Experience 
Rating:
5.0

They were very nice & helpful.

mary b.  |  Overall Experience 
Rating:
5.0

Internet system needs upgrade resulting in long customer wait time getting served. Besides tech issues excellent service.

Miguel C.  |  First Impressions 
Rating:
5.0

Selling my house, had to move a few things out. Booked it online a couple days early, moved in, and got the 1st month free.

Lloyd W.  |  First Impressions 
Rating:
5.0

Easy access and friendly staff always. I appreciate that!

Jacqualin W.  |  Overall Experience 
Rating:
5.0

Thank You, for all the Help.

Marci C.  |  Overall Experience 
Rating:
5.0

VERY PROFESSIONAL AND COURTEOUS

Matthew M.  |  Overall Experience 
Rating:
5.0

Always the best Customer Service!

Candace A.  |  Overall Experience 
Rating:
5.0

From checkin to checkout excellent experience!

Gerald J.  |  Overall Experience 
Rating:
5.0

Jack did a great job getting us set up in storage. The moving process was stressful, we were grateful the storage process was not! Thank you U-Haul

lauren r.  |  First Impressions 
Rating:
5.0

storage was a blessing during my flooded bedroom restoration.

Barbara W.  |  Overall Experience 
Rating:
5.0

Thank you for a pleasant visit from start to finish.

Marci C.  |  First Impressions 
Rating:
5.0

Great customer service.. very helpful

Mario L.  |  First Impressions 
Rating:
4.0

I want to give a shout out to Misty Wicks. We had a terrible experience at another U-Haul. You were kind, calm, cool and collected. Thank you for turning our day around!

MELISSA E.  |  Overall Experience 
Rating:
5.0

Very courteous and knowledgeable.

Iona D.  |  First Impressions 
Rating:
5.0

Thank you Tanner and Jack for all your help!

Jeff M.  |  Overall Experience 
Rating:
5.0

Staff is always helpful and friendly!

Colleen F.  |  Overall Experience 
Rating:
2.0

The reason why I stored my items at this location was because it was air cooled. It was supposed to be between 75 & 85 degrees, but it was always just over 90 degrees.

Regina B.  |  Overall Experience 
Rating:
4.0

Was disappointed on move out Day had asked to barrow a dolly to move a heavy dresser and was told to use the carts and lay the dresser down. Ended cracking one door in the dresser.

Adeline A.  |  Overall Experience 
Rating:
5.0

Great experience

Amanda B.  |  Overall Experience 
Rating:
5.0

this was a pleasant experience during a difficult time and the space helped to restore my living room to normal.

Barbara W.  |  First Impressions 
Rating:
5.0

Great

angela w.  |  Overall Experience 
Rating:
5.0

Very efficient and friendly personnel. I chose the right place.

Maggie R.  |  First Impressions 
Rating:
5.0

I have had multiple occasions to come into this Uhaul location. The staff in always knowledgeable and friendly.

Colleen F.  |  First Impressions 
Rating:
5.0

U would highly recommend this place.

monique p.  |  Overall Experience 
Rating:
5.0

Everything went smoothly, thank you

RAEANN S.  |  Overall Experience 
Rating:
5.0

All the staff I encountered were very helpful and friendly. Shout out to Misty, thank you!

thelma louise t.  |  First Impressions 
Rating:
5.0

Great service!

Amanda B.  |  First Impressions 
Rating:
5.0

Staff was pleasant and knowledgeable.

elizabeth h.  |  Overall Experience 
Rating:
5.0

Great place to do business with!

Robert B.  |  Overall Experience 
Rating:
5.0

No issues

Lorraine E.  |  Overall Experience 
Rating:
4.0

Everything was great until it was time to move out. I couldn't reach the store over the phone for days and called in to the corporate offices - they couldn't reach the store either.

Christine P.  |  Overall Experience 
Rating:
5.0

Wade, Joy, Misty and Monica were a pleasure to work with. After telling them the horrible story about my trip, they took the time to make sure my check in went smooth. Wade was a rockstar!

Kristy M.  |  First Impressions 
Rating:
5.0

I was very happy with this facility but after 5 years it was just time to get my belongs out but I would without a doubt recommend this facility to anyone you have always been so kind and fair to me .

mary h.  |  Overall Experience 
Rating:
5.0

Very friendly

Nicholas C.  |  First Impressions 
Rating:
5.0

I was very pleased with the Staff and seccurity

Donna S.  |  Overall Experience 
Rating:
4.0

Thank you

Carlia W.  |  Overall Experience 
Rating:
4.0

Great Service!

Enda C.  |  Overall Experience 
Rating:
5.0

Very friendly and easy to rent from.

Justin A.  |  First Impressions 
Rating:
5.0

the whole staff was nice to work with

darlene z.  |  Overall Experience 
Rating:
5.0

Everyone was very nice and helpful.

Brenda S.  |  First Impressions 
Rating:
5.0

Wade was great!

Diana S.  |  First Impressions 
Rating:
5.0

Thank you for everything you guys were amazing!

leslie n.  |  Overall Experience 
Rating:
5.0

The customer service was and continues to be beyond amazing! Everyone I dealt with went above and beyond to help me through my stressful situation. What an awesome team!

Verna A.  |  First Impressions 
Rating:
5.0

The young gentleman was very nice and explained everything to me

Dawn R.  |  First Impressions 
Rating:
4.0

.

Brian W.  |  Overall Experience 
Rating:
5.0

Very helpful & efficient

Victoria R.  |  First Impressions 
Rating:
5.0

Everyone was very helpful.

Lavona C.  |  First Impressions 
Rating:
5.0

no issues, thank you for a safe place to store my belongings

Kevin B.  |  Overall Experience 
Rating:
5.0

I was very comfortable knowing my things where secure.

Janette S.  |  Overall Experience 
Rating:
5.0

Outstanding Service!!

Doretha M.  |  Overall Experience 
Rating:
5.0

Thanks to a great team

YVONNE J.  |  Overall Experience 
Rating:
5.0

I can not say enough good things about this location. They go above and beyond. The facility is VERY clean

Rebecca M.  |  Overall Experience 
Rating:
5.0

All of the counter staff were professional, Courteous, helpful and friendly. I was very impressed with the cleanliness of the storage area. Thank you to Misty and Monica!

Mary J.  |  Overall Experience 
Rating:
5.0

Everyone was always super helpful they have great prices and great deals.

Ralph P.  |  Overall Experience 
Rating:
5.0

Good job.

Paul Z.  |  First Impressions 
Rating:
5.0

Everyone at this location was extremely helpful, and friendly

Josh V.  |  Overall Experience 
Rating:
5.0

good people

MOSES N.  |  Overall Experience 
Rating:
5.0

Very helpful

Robert W.  |  First Impressions 
Rating:
5.0

You have trained Dailen Ford well. He did a great job!

Kevin S.  |  First Impressions 
Rating:
4.0

.

WILLIAM T.  |  Overall Experience 
Rating:
5.0

Very efficient, kind and helpful. Thank you!

Nicole S.  |  First Impressions 
Rating:
5.0

Wonderful place to store my belongings! EVERYONE was so helpful!!! Thank you Misty!!

Roger H.  |  Overall Experience 
Rating:
5.0

Misty and everyone who helped us was beyond helpful!! Thank you guys!!

Roger H.  |  First Impressions 
Rating:
5.0

Your friendly staff made it possible for me to unload my very full pickup at no cost. After a very long drive, and with few options, Jack and the rest of the crew made me feel welcome. Thanks so much

Kris H.  |  First Impressions 
Rating:
5.0

Misty went above and beyond when helping us find a reasonable rate for a trailer...that was great!!!! Then Tanner helped us with get a storage unit. Thanks for the help The UHaul team was awesome.

Andrew L.  |  First Impressions 
Rating:
5.0

Exceptional service

KRIS O.  |  Overall Experience 
Rating:
4.0

The staff was always helpful and courteous. My only complaint is that the computer system seemed to be difficult for them to work. It took nearly an hour to get the storage unit setup.

Sean B.  |  Overall Experience 
Rating:
5.0

Keep up the good work

RIZAL G.  |  Overall Experience 
Rating:
4.0

Excellent would have been the rating except for a snafu at the start where my auto payment was not placed on the account as promised causing an issue.

A2Z T.  |  Overall Experience 
Rating:
5.0

UHaul has been great for my storage needs. The staff were very helpful and friendly.

Eric D.  |  Overall Experience 
Rating:
5.0

The service was good

windy louise r.  |  Reservation 
Rating:
5.0

Friendly and efficient.

Diane A.  |  Reservation 
Rating:
5.0

Great people always willing to help

Lloyd S.  |  Overall Experience 
Rating:
5.0

Your new employee, Bryce, demonstrated excellent customer service skills. He was a pleasure to work with.

Marcella B.  |  Reservation 
Rating:
5.0

Great location

Rebecca M.  |  Overall Experience 
Rating:
4.0

Was hard to get to unloading areas sometimes Also rented 2 units with free month storage deal mentioned it first time 2 days later got second unit didn't mention it was charged (was reversed)

Larry S.  |  Overall Experience 
Rating:
2.0

We had a 28 ft trailer coming from NJ and I was looking for a storage place that would allow this trailer to parked overnight. Uhaul would not accommodate our needs. Went with LifeStorage.

Alpesh P.  |  Reservation 
Rating:
5.0

Keep it up always

NABIL S.  |  Overall Experience 
Rating:
5.0

VERY COURTEOUS AND PROFESSIONAL

Matthew M.  |  Reservation 
Rating:
5.0

My experience was good. I only wished they offer more large storage units, I had to rent and pay additional monies for an additional fee.

kimberly S.  |  Overall Experience 
Rating:
5.0

All staff were friendly and helpful especially Ann.

John H.  |  Overall Experience 
Rating:
5.0

Staff was friendly and helpful. Even though their computer system was down it appeared that they knew the workaround and for the most part tried hard to get it done.

Dave M.  |  Overall Experience 
Rating:
5.0

No problems pretty simple and straight forward.

Larry S.  |  Reservation 
Rating:
5.0

Amy (your storage manager at the Gilbert and Guadalupe location) was amazing. She went above and beyond to crunch numbers for me about a tentative my and storage needs. Polished customer service ski

STEVEN C.  |  Reservation 
Rating:
5.0

I highly recommend this facility! The office staff is very helpful. The units are clean and secure and I never felt I had to worry about the safety of my items.

ROSA B.  |  Overall Experience 
Rating:
5.0

You guys helped me more then you can know

Herbert L.  |  Overall Experience 
Rating:
5.0

Great customer service

Nicolas J.  |  Overall Experience 
Rating:
4.0

Hi

JULIAN M.  |  Reservation 
Rating:
4.0

Secure and safe

Brent D.  |  Overall Experience 
Rating:
5.0

This was a very emotional and stressful move for me this time around. U-Haul manager and Leah were most helpful during this transition. I appreciated their patience and excellent cust serv skills.

Judy B.  |  Reservation 
Rating:
5.0

The crew there work really well at satisfying the customers. I had 7 U-Boxes to shuttle and they made sure they were ready and swapped out quickly with little wait time.

ROBERT S.  |  Overall Experience 
Rating:
1.0

I made a reservation for a 5*5 storage unit & 4 hour pickup. My daughter got the pickup at 5:30pm but could not get the storage unit said I had to be there & unclosed at 7pm. In renting the truck &

fred s.  |  Overall Experience 
Rating:
5.0

Facility was in excellent condition but the staff made it. They were so friendly and helpful.

Niki L.  |  Overall Experience 
Rating:
5.0

Everyone was extremely friendly and always helpful. I would recommend this facility the best I've ever dealt with. Thank you for all you did to make this as easy as possible.

Michael S.  |  Overall Experience 
Rating:
5.0

It met all my needs! Thanks again.

Charles O.  |  Overall Experience 
Rating:
5.0

Trevon and his staff were outstanding. Excellent customer service and extremely pleasant to work with!!!

MELANIE T.  |  Overall Experience 
Rating:
5.0

We have used your location for years. It’s always been a pleasant experience.

Nina g.  |  Overall Experience 
Rating:
1.0

We moved out on the 9th. You refused to prorated our month and instead kept 100 dollars that should be ours. I will never use uhaul again for anything. You would rather double-dip than keep customers.

Michelle F.  |  Overall Experience 
Rating:
5.0

Always helpful and super easy to work with.

MARTINA H.  |  Overall Experience 
No reviews have been submitted for this location.

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