Customer Reviews for U-Haul Moving & Storage of Walnut Hills

8,523 reviews

2320 Gilbert Ave   Cincinnati, OH 45206
(S Of Mcmillan St)

(513) 861-2800

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(513) 861-2800

2320 Gilbert Ave
Cincinnati, OH 45206
(S Of Mcmillan St)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

It took an inordinate amount of time to pick up the rental. The online check-in was inoperable and the staff at this location had no sense of urgency. It took me 45 minutes to actually obtain my vehicle. There were only 2 people in line ahead of me. There has to be a better way to streamline this operation and make it more efficient for customers.

Nathaniel L. 
Rating:
5.0

Customer did not leave a comment.

SAdie B. 
Rating:
2.0

I felt the service lacked transparency and clarity.

IHAIAH M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

VICKIE S.  |  First Impressions 
Rating:
5.0

The staff at this location is the best

DELORES S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHNNY F.  |  First Impressions 
Rating:
4.0

This U-Haul team did their best to help me navigate the complications of a short rental, and answered my questions and tried to solve problems along the way. The trickiest part was figuring out after-hours checkin- it's probably best to work in some time margin for yourself because the app is still a little glitchy. However, both customer service ladies I talked to were top-notch kind and knowledgeable. Overall it ended up being the best choice for me, even after calling or looking online at four other places near my neighborhood.

rachelle D. 
Rating:
5.0

Customer did not leave a comment.

Brad B. 
Rating:
4.0

Customer did not leave a comment.

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

Trayvone M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julie S. 
Rating:
5.0

Overall experience was excellent! Pick-up and drop off process very smooth and people were very friendly and helpful!

Edward H. 
Rating:
5.0

Customer did not leave a comment.

Marsha B. 
Rating:
5.0

Customer did not leave a comment.

Latasca T.  |  Overall Experience 
Rating:
5.0

Every employee was excellent!

Frank D. 
Rating:
5.0

Customer did not leave a comment.

Charles N. 
Rating:
5.0

Customer did not leave a comment.

Sharon B.  |  Overall Experience 
Rating:
5.0

Everything was great

kimberly b.  |  First Impressions 
Rating:
5.0

I always find my dealings with U-Haul locations and staff to be courteous, obliging, and flexible.

Adriaan V. 
Rating:
5.0

Customer did not leave a comment.

RAYMONT O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GABRIELLE M. 
Rating:
5.0

perfect and easy drop off

Ken C. 
Rating:
5.0

Owner Friendly and great customer service

Eddie W. 
Rating:
5.0

UHAUL needs to let customers know if and when they are going to give up their truck reservation. Nowhere on any of the forms or the website does it say that if you're late, UHAUL could give your truck to someone else. I understand giving it away if someone never shows, but at least send that customer a message letting them know that their reservation has been canceled before they show up to get their truck. This mixup added over an hour to our already busy day, so that was not fun.

Robert C. 
Rating:
5.0

Lisa the manager at Walnut Hills is great!

Mark W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LISA H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROHANN F.  |  Overall Experience 
Rating:
5.0

There is no improvement that needs to be done. The location is great and easily assessible. Any size units are available and the different size vehicles are there for your choosing. Customer service is excellent and packing materials are there at hand to choose from.

Deborah R. 
Rating:
4.0

Thank you

Vivian C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

grecia M. 
Rating:
4.0

Customer did not leave a comment.

Adam R. 
Rating:
5.0

Customer did not leave a comment.

Nike M. 
Rating:
5.0

Lisa,the store manager, is completely THE ABSOLUTE BEST, PERIOD N END OF STORY!!!

Monroe B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tenisha C. 
Rating:
4.0

Customer did not leave a comment.

jazmine J. 
Rating:
4.0

Customer did not leave a comment.

Erika C. 
Rating:
5.0

Cordial and efficient. From pickup to return -- excellent in all aspects. Thank you for the professionalism that makes renting from Walnut Hills U-Haul so rewarding.

PAUL E. 
Rating:
5.0

Walnut Hills UHaul may be the best I've ever dealt with. Incredible staff, everything always in stock and everyone is happy to help with anything you need. Will be back soon for my next haul!

Benjamin C. 
Rating:
5.0

Great

Shawmoce C. 
Rating:
5.0

Great customer service

TRACEY A. 
Rating:
5.0

Customer did not leave a comment.

Andrey H. 
Rating:
5.0

Have the snow cleaned off the vehicles that are reserved for rental prior to scheduled pick up time.

David K. 
Rating:
5.0

With this crew, nothing! They are efficient and professional. They care about the customer and community.

Walter R. 
Rating:
5.0

Customer did not leave a comment.

Kourtney B. 
Rating:
5.0

By far best uhaul location in the tri-state! Always great friendly staff. Equipment is always available and well taken care of. We recommend this location to everyone

ANDREW E. 
Rating:
3.0

Customer did not leave a comment.

Maria G. 
Rating:
5.0

Customer did not leave a comment.

Roger M. 
Rating:
3.0

Improve customer service. Please have employees come to work on time and actually help customers instead of laughing and talking, leaving only one employee to talk with customers.

Thuhuong V. 
Rating:
5.0

Hands down! I love Lisa!!! She is the bomb!!!

rhondee s.  |  Overall Experience 
Rating:
5.0

Had a great experience and staff was friendly

kim r.  |  Overall Experience 
Rating:
5.0

Quick, efficient check in! Staff were friendly and great!

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Tamika S.  |  Overall Experience 
Rating:
5.0

Good managerment

Don B. 
Rating:
5.0

Customer did not leave a comment.

Forando L. 
Rating:
5.0

Customer did not leave a comment.

Derrick J. 
Rating:
5.0

Manager Lisa great CS she gets you going and takes care any problems

Donald A. 
Rating:
4.0

Customer did not leave a comment.

Colton E. 
Rating:
3.0

False advertising online. I paid $103 instead of the $20.95 I was quoted!

Shaana B. 
Rating:
5.0

Best service and vehicles. Would not rent from any other location

Douglas M. 
Rating:
5.0

Thanks for everything!

FELICIA P. 
Rating:
4.0

The owner, Jeremy was extremely nice and helpful, however, when we first pulled in one of the workers was extremely rude - belligerently honking at us to move from the pull-in entrance; minus that interaction I would have given 5 stars.

Shannon M. 
Rating:
3.0

Customer did not leave a comment.

Teanna L.  |  First Impressions 
Rating:
5.0

Right side mirror did not stay as placed. It was no help while driving.

Mary Rita D. 
Rating:
4.0

Customer did not leave a comment.

MARC C.  |  First Impressions 
Rating:
4.0

Rental experience was good. I was disappointed that the van still had ice and snow on it from a storm a few days earlier, which required me to scrape off after going back to my car to get a scraper. I would have expected that to be taken care of before my rental. One of the mirrors was also broken - I would expect that to have been repaired before being rented out, as that's an important aspect of driver safety.

John K. 
Rating:
5.0

Customer did not leave a comment.

RICHARD T. 
Rating:
5.0

The associates who helped me were trainer and trainee. Very professional, competent, and friendly. The gentleman who received the t to go and dolly when I dropped them back off was friendly and got me outta there in 30 seconds flat.

Ian B. 
Rating:
3.0

When I received my U Haul the gas was basically on E and the first thing I had to do was fill up the U Haul in order to make it to my location. Additionally, the truck was covered in snow and required me to clean off prior to leaving the lot. Also, U Hauls site states that you provide Truck Share Services that allows the renter to self-pick up or self-return the truck outside of normal business hours using only your phone and the U-Haul App. That's exactly what I used, but I received a call after 6 hours to see where the truck was. This caused me to rush the remaining items I had to move, as U Haul was expecting me to return the truck before the move was complete. Overall my experience was not the best, from beginning to end I felt that this site did not care about the customer and just the truck.

Ashlee L. 
Rating:
5.0

I went to this location for two days they were amazing and quick and easy I dealt with Greg first and then the second day I dealt with Kat. I would come to this location anytime.

Uniqua D. 
Rating:
4.0

Customer did not leave a comment.

tim A. 
Rating:
5.0

Excellent staff and facility the best place to go for truck rentals and Storage

Walter R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Delbert T. 
Rating:
5.0

Customer did not leave a comment.

Kelly L. 
Rating:
5.0

Everyone was very polite and professional

Brenda P. 
Rating:
5.0

Customer did not leave a comment.

Brenda S.  |  Overall Experience 
Rating:
3.0

the customer has to do everything. why are there even employees at the uhaul locations? we spend 30 min doing the pickup process ourselves and then 30 min doing the return ourselves. absolutely no customer service.

Andrew B. 
Rating:
5.0

Henry is an engaging, knowledgeable, and great representative. As we went through the process, Henry explained step by step of what was needed and why it was done. He also possess a great sense of humor. I would definitely recommend anyone to this U-Haul site and to deal with Henry - gold star.

Rodney M. 
Rating:
5.0

Customer did not leave a comment.

robert e.  |  First Impressions 
Rating:
5.0

Thanks so much

Assamoua M. 
Rating:
5.0

Customer did not leave a comment.

TRENE B.  |  First Impressions 
Rating:
3.0

The unit says 2-3 bedroom it doesn’t fit a 2-3 bedroom … it was not well lit no light at all I had to dispose of some of my belongings

Cynthia W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rebecca P. 
Rating:
5.0

Customer did not leave a comment.

ANDREW B. 
Rating:
5.0

Customer did not leave a comment.

Lisa E. 
Rating:
5.0

Customer did not leave a comment.

Dianna D.  |  Overall Experience 
Rating:
4.0

I all ways get good service.

JAMES S. 
Rating:
5.0

None.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK A. 
Rating:
5.0

Customer did not leave a comment.

Justin C. 
Rating:
5.0

I had a very positive experience with an employee at the Gilbert Ave location in Cincinnati. His first name is Harry, I do not know his last name. Very pleasant, very professional, very courteous. It takes the right kind of temperament and patience to be in a customer service role, and Harry is skilled in these areas.

ben B. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Outstanding customer service. Thank you!

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
4.0

Customer did not leave a comment.

Darius L. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

The van I reserved was not available so I felt like I was in a Seinfeld episode where he goes to rent a car and it's not there! I ended up having to take a bigger vehicle and pay additional gas fees. Staff was great!

Wendy B. 
Rating:
5.0

I will be recommending family and friends there if or whenever they're in need of a storage unit

DONNA P.  |  First Impressions 
Rating:
5.0

Good custermer service the same as you provided for me

SHAWN T. 
Rating:
4.0

Customer did not leave a comment.

Daniel P. 
Rating:
3.0

Too old for the high shelf storage but it was the most affordable.

CANDICE J.  |  Overall Experience 
Rating:
1.0

I posted a full review on Google but the manager Lisa was awful to me from the moment I walked in until I left. I was charged unnecessary fees for her comfortablity and talked to like I was beneath her. I'd pay attention to your reviews. She has been a problem for many.

Arie S. 
Rating:
5.0

Customer did not leave a comment.

Wyman B. 
Rating:
5.0

Customer did not leave a comment.

KURT F. 
Rating:
5.0

It was an unexpectedly pleasant experience. Team members were very friendly and really helpful which made getting in and out easy.

Brandon E. 
Rating:
5.0

Everyone I encountered was friendly and professional, not entirely commonplace these days. The truck was clean and fine, but maybe wasn't the best running machine I've rented and the exhausted transmission hesitated a bit. Note that this place and others are usually busier because moving during Christmas is a terrible idea.

Ryan M. 
Rating:
5.0

Customer did not leave a comment.

Tina S. 
Rating:
3.0

Customer did not leave a comment.

DARRYL F. 
Rating:
5.0

Customer did not leave a comment.

Davida G. 
Rating:
5.0

Customer did not leave a comment.

mark M. 
Rating:
5.0

We were asked to call a number before dropping off the equipment. I have no idea why, it was not the drop off location and the tech could not help us with a question we had about the location.

IAN P. 
Rating:
3.0

Customer did not leave a comment.

Corey S. 
Rating:
5.0

Customer did not leave a comment.

Burnetta W.  |  First Impressions 
Rating:
5.0

Lisa has always been very helpful and knowledgeable. I usually try and let her me.

Mary C.  |  First Impressions 
Rating:
4.0

NA

Paul R. 
Rating:
5.0

N/A

Holli B. 
Rating:
5.0

I go out of my way to rent from this location because of the friendly staff and I know I can always get a clean reliable vehicle.

Douglas M. 
Rating:
5.0

Customer did not leave a comment.

Andelmo N. 
Rating:
5.0

Customer did not leave a comment.

Rodrigo Z. 
Rating:
4.0

Customer did not leave a comment.

Janell R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JACQUELYNE W.  |  Overall Experience 
Rating:
5.0

Lisa and her team are the best. If I ever need storage again this is where I will go.

Ashley H.  |  Overall Experience 
Rating:
2.0

Lock to the box that held the keys was faulty. Took nearly 30 minutes before the single person at the desk was even available to assist. Same issue upon returning the truck – front desk was understaffed and the wait in line was WAY too unnecessarily long.

Laura P. 
Rating:
5.0

Customer did not leave a comment.

Bradley N. 
Rating:
4.0

Customer did not leave a comment.

Lynnette M. 
Rating:
5.0

The staff was very helpful and that's hard to find these days, thank u

Bethany L. 
Rating:
5.0

Customer did not leave a comment.

katrina A. 
Rating:
4.0

This time the wait was not as awful as in the past and the process was pretty seamless.

Geneva M. 
Rating:
2.0

I turned my U-Haul in on time and they waited over an hour and a half to check it in and charged me for a whole extra day because they waited to check my truck in.

Brandy H. 
Rating:
5.0

U Guys Rock!!! Keep up the good work.

Peggy M. 
Rating:
5.0

Customer did not leave a comment.

Christopher J E. 
Rating:
5.0

Great customer service,

EUGENE N. 
Rating:
5.0

customer service was great, the gentleman‘s name was Chris, African-American gentleman, they would pick up very cordial. Great customer service.

EUGENE N. 
Rating:
5.0

Thanks to Mrs. Lisa Jones and the whole team for everything great team work most places need to learn from them. They the best

Alicia C.  |  Overall Experience 
Rating:
5.0

Could use better signs or indications of where certain rental trucks are.

Jordan G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shenna r.  |  Overall Experience 
Rating:
1.0

Unit flooded due to a leak in the building. When purchasing the unit I selected yes to the insurance but after it flooded I was informed that I was never enrolled for the insurance. Dealing with the insurance agent was a nightmare. I’ve been doubled charged for the unit and had to wait days for the refund. I did not get reimbursed the amount I should have with the insurance claim. Even after paying for the unit, when I would go, my card to enter was always denied and I had to wait outside for assistance. Overall it was a horrible, unorganized, disaster to deal with as a customer. The lady manager at the Gilbert Ave location was the only person who was understanding, showed empathy, and helped me. I don’t remember her name but she deserves a raise!

Jayda C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tonisha J.  |  Overall Experience 
Rating:
5.0

Gilbert employee’s are the best

DELORES S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amber S.  |  Online Move In 
Rating:
5.0

The staff in the office were very very helpful. Professional, friendly and concerned about your needs.

Gloria Jean H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HARRISON W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rochelle e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROHANN F.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

TYENA C.  |  First Impressions 
Rating:
5.0

From the first time we went to drop off our uhaul truck, and open our storage space, to when we closed our storage space, the service was always impeccable! Lisa, the manager, is amazing and the whole team works together and it's great. I never thought I'd love a storage space crew, but here we are! I've already mentioned how great this location is to many friends, and quite a few of them knew how great they are too! Well done everyone! Kind thanks.

RICHARD T.  |  Overall Experience 
Rating:
5.0

Kathleen was absolutely Wonderful and she remembered me from early this year. 🥰 That’s Awesomeness!

yvette z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

janice k.  |  Overall Experience 
Rating:
5.0

LIsa was always responsive and helpful with our needs. I really appreciated how easy it was to work with her. She was kind and responsive.

KELLY B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cherish C.  |  Overall Experience 
Rating:
5.0

Very nice

Alicia R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Radeance G.  |  Overall Experience 
Rating:
5.0

U-Haul Gilbert team is fantastic. If you are looking for friendly and knowledgeable this is the place to come. They have made moving and storage so easy. High five to all of them for such caring treatment.

DIANE M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tamara B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RENEE O.  |  Overall Experience 
Rating:
5.0

It’s great and safe

ali i.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

APRIL F.  |  First Impressions 
Rating:
5.0

I was so impressed by Lisa and all the staff I interacted with. They were professional, helpful and compassionate as I was dealing with my brother’s storage unit after he passed away. This is a great company, I would use it again and would refer to friends. Thank you for all of your help!

JAMES M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jasma M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharaif J.  |  Online Move In 
Rating:
5.0

U-Haul in all, there customer service and facilities are awesome!!

Sharon B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gretchen C.  |  First Impressions 
Rating:
1.0

I was never at this facility to rent a storage unit. I was in the U-Haul in Southgate Kentucky to rent a truck. I was told when she fixes that I wouldn't be charged. I need to go back and look to make sure.

Monica B.  |  Overall Experience 
Rating:
5.0

A big thank you to Maya and Jeremy at the Gilbert Avenue office in Cincinnati for their amazing service they make every U-Haul experience memorable!! THANK YOU!

Esnart M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHELLE K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joshua P.  |  Overall Experience 
Rating:
3.0

I would recommend for storage units. My experience with truck rentals if you already have a appointment and on time should be honored in amore professional manner. Not by who you pick and choose @ best. I am the consumer I should be treated with respect not secret envy issues of any establishment I pay my money too.My suggestion do better with truck rentals.

Shawan B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph S.  |  Overall Experience 
Rating:
5.0

Great

Vivian M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vivian M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JACOB B.  |  Overall Experience 
Rating:
1.0

The room size is smaller than the initial offer. Poor facilities. I can't even fit my furniture through the door. It's basically a closet in a creepy basement.

Khalid O.  |  First Impressions 
Rating:
4.0

unit had lots of dirt that i had to sweep up to be able to use

SAMUEL B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nicole p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUAN D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Max B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darrell A.  |  Overall Experience 
Rating:
5.0

The general manager is very knowledgeable.

DELORES S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carl W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHAMALI R.  |  First Impressions 
Rating:
5.0

I love how quick and easy it is to set up using a storage unit! The move out process is easy too! I will always use Uhaul Storage Facilities when needing a place to store my things.

Breana G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Laurel R.  |  Overall Experience 
Rating:
5.0

Lisa, Mia, Greg and Nephew took Great care of my concerns! I’m more than pleased. Easy transition and corrected my situation with ease and grace- Thank you so much , They are concerned, Swift and helpful!!

Dinah G.  |  Online Move In 
Rating:
5.0

Thanks for all your help!

bryan l.  |  Overall Experience 
Rating:
5.0

Staff friendly and helpful

TRACEY A.  |  First Impressions 
Rating:
5.0

Very helpful staff.

ERIK V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gary z.  |  Overall Experience 
Rating:
4.0

I had interactions with Greg and Jessie. Both were very helpful. I appreciated their attitude and assistance.

COLIN T.  |  Overall Experience 
Rating:
5.0

Thanks for your service.I will always use U Haul.

terria g.  |  Overall Experience 
Rating:
5.0

JUST WHAT THE DOCTOR ORDERED.

derrick s.  |  Overall Experience 
Rating:
4.0

Nice place. Elevator was broken a couple times but other than that it was as expected.

Jarrod H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alicia V.  |  Overall Experience 
Rating:
5.0

Great

LAWRENCE R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EVAN M.  |  Overall Experience 
Rating:
2.0

Nope never again will I use this storage. Check the elevator in the old part where I was at

jennifer t.  |  Overall Experience 
Rating:
3.0

The loading facility was a mess, mostly due to some other inconsiderate patrons that left trash all around. While I'm not overly concerned with the security of my property, there is some stress with how the facility is laid out.

DANIELFRANCIS M.  |  First Impressions 
Rating:
3.0

First we found elevator not working for more than 2 hours second they sent me to a faraway location to pick a truck

ali i.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tina S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN S.  |  First Impressions 
Rating:
5.0

Lisa Birch-Jones made all of the difference. Her calm demeanor and positivity during a very busy and somewhat chaotic time while we were checking in for our truck and storage space made our and all of the other customer’s experiences pleasant.

Paul S.  |  First Impressions 
Rating:
5.0

While the staff were absolutely amazing, I only wish the communication between stores was a little better. I was charged an extra days rental on the truck and tow dolly due to lack of communication. The problem has since been resolved, but thanks to the staff at Walnut Hills and their amazing service. Keep it up guys. You are the best!

Megan E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dereke S.  |  First Impressions 
Rating:
3.0

It was convenient but a hassle I spent a hour and 15 minutes trying to access the door with the code I Was given. Me and my family was very drain by the process. Grateful it finally worked out. It was clean the elevators work well and was very easy to maneuver in. I will say that I felt cheated by the big beam located in my storage it seem that I lost a few feet of space

Joshua P.  |  Online Move In 
Rating:
5.0

Everyone was friendly and helpful

Sylvia S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cheryl w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chrystyan L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

harrrison w.  |  Overall Experience 
Rating:
5.0

Thank you for even suggesting the storage room for us and I'll move from Michigan to Cincinnati it was very overwhelming but with the nice staff and courteous and throwing in the storage room for the first month for free and even a reasonable pay for the next month made me feel very very comfortable

Shamara M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Cherish C.  |  First Impressions 
Rating:
5.0

The manager, Lisa Jones, was amazing. Her staff was well informed and helpful. Her store was clean and organized. She gave exceptional one on one customer service, even during customer high traffic. Definitely coming back!

Audrey D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emily C.  |  Overall Experience 
Rating:
1.0

My friend referred me to U-Haul after she had a great experience. I decided to do my reservation online. The first person that helped me her name is Lisa from the Dalton Avenue Cincinnati was super helpful.Unfortunately I had to call back because I had something to attend to and whoever took up my reservation after that messed it up, from giving me an incorrect size of storage room, to charging me for storage even though storage comes in free with a rental truck to another person not being able to fix that on time when I got to the location. Grateful Maya and Greg at 2320 Gilbert Avenue were exceptional. Though I waited for at least an hour or so, they got me all the help I needed.

Esnart M.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

gojuan s.  |  First Impressions 
Rating:
4.0

Lisa was a fantastic resource.

Anthony M.  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

BRIAN H.  |  Overall Experience 
Rating:
5.0

I think that the access hours should be later than 7pm.

ShelleyMichele P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

melinda J.  |  First Impressions 
Rating:
4.0

The light in front of my storage unit was out for the better part of the year. The staff including Lisa and Maya were always great and took care of me very well!

LINCOLN C.  |  Overall Experience 
Rating:
5.0

All the people there went above and beyond for us! It was also great to see how they worked together as a team for the benefit of all customers. I didn't expect to have such a great experience just renting a storage space and reserving a U-Haul truck! Everyone there were so incredibly kind and attentive. Please express our deepest appreciation!

RICHARD T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Anthony G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Charnele C.  |  First Impressions 
Rating:
5.0

Manager rocks!!!

Kevin B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Frances W.  |  Overall Experience 
Rating:
5.0

Everyone was so helpful

PHYLLIS R.  |  First Impressions 
Rating:
2.0

The U-Haul online reservation is a freaking joke and it’s hurting your brick-and-mortar employees. I was quoted at most $50 to rent a truck, dolly, and storage facility. I paid $160. I’m moving my stuff into storage because I’m going to be homeless. That’s a life changing amount of money to a lot of people, and I understand how deposits work. But that does not mean I can pay that much extra on a whim, it’s ridiculous that I didn’t know about any of this beforehand. They didn’t book my storage unit the first time I went in there, so I luckily made it before they closed. Instead of the facility I was quoted for maybe $80/month in the newer building, I got something that will cost me $115 and has some sort of chicken wire hanging on the ceiling? Moving can be one of the most stressful times in anyone’s life, and I know the employees don’t know me, but I would have appreciated anyone who was actively trying not to care about me just getting what I need.

TAYLOR R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Megan S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

chontae s.  |  Overall Experience 
Rating:
2.0

Very scary elevator

jennifer t.  |  First Impressions 
Rating:
4.0

I have used U-Haul many times over the years. The staff is very helpful. The smiles when greetings make things easier.

Evonne F.  |  Overall Experience 
Rating:
5.0

My storage bin was nice

LINDA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ashia H.  |  First Impressions 
Rating:
1.0

I never seen a live person the truck was messed up I think the transmission was slipping. And the gas was so low I immediately had to get gas when picking up.

Nia B.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

BRIAN H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CJ W.  |  Overall Experience 
Rating:
3.0

The metal stairs are so scary and dangerous that you should charge less for the top row. If I ever need storage again that top row is a deal breaker (I know to ask now) and I will find another place.

LARISSA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Asya B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ian S.  |  Overall Experience 
Rating:
5.0

Lisa was amazingly helpful!!!

pamela m.  |  First Impressions 
Rating:
5.0

I called a week ahead of time and got the information about closing out. My unit all is well. Thank you very much.

Tenecia J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ALICIA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jodi T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AMANDA E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacob B.  |  First Impressions 
Rating:
3.0

Need for rolling equipment to be in place and available. Made things hard.

Jacqueline C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dwayne b.  |  Overall Experience 
Rating:
5.0

Only reason I answered no on unit being ready was because there was a rat trap in the room. Empty, but weird. Also was not aware that my room is partially filled by a concrete pillar!! Made it work but hoping this lost space is refunded. Otherwise, staff was wonderful and very helpful, made the check in process go very smoothly.

Claire M.  |  Online Move In 
Rating:
1.0

They sold everything I owned ):

SAWYER M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Latasha W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FATIMA S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CANDICE J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PECOLA A.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Ashanta J.  |  First Impressions 
Rating:
3.0

I was given a unit that still was locked. No lock and the wrong bend

Salena L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

anthony j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHAZE H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven L.  |  Overall Experience 
Rating:
4.0

I thank UHaul staff for its customer care kindnesses, services, and use of its facilities. There are a few concerns. One is its outdated. There should be easier elevator access. I realize it’s a freight elevator, but very heavy and does not level so well when exiting, which makes it difficult to maneuver carts on and off of it. The lighting is good, but shuts off after some minutes. It’s not comfortable to have to walk back to the sensor area to activate the lights. Lastly, I thank management for any storage discounts. However, UHaul is very expensive compared to other storage facilities. Thank you.

NICEA M.  |  Overall Experience 
Rating:
5.0

Friendly knowledgeable staff

Lisa B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chioma M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Geraldine M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Raynetta F.  |  Overall Experience 
Rating:
3.0

I was very unhappy to find out that I would not receive a partial refund for the month of March. I moved out of my storage unit on 03/07/2023. I basically paid for 1 month of storage and only used unit for 6days. NOT HAPPY AT ALL

Kellie J.  |  Overall Experience 
Rating:
4.0

The U-Haul staff on Gilbert avenue. Give me a huge favor they waived $500 back pay and they allowed me to get all of my furnishings and all I had to pay was for truck rental. I would like to thank the U-Haul staff from the bottom of my heart.

dwayne r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DIANE M.  |  First Impressions 
Rating:
3.0

Garage doors need to be fixed. Otherwise. Get a security guard until closed

TERRIETTA W.  |  First Impressions 
Rating:
5.0

Everyone at the walnut hills u-haul location were amazing to work with and made the move in process seamless - I highly recommend!

Alexis H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY H.  |  First Impressions 
Rating:
2.0

The first unit was unobtainable, meaning too high to reach and too inconveniently located too actually put things in not to mention the Roaches. The second one across the street would've been better had more than one elevator been functioning. ijs. Oh and far over priced and employees who aren't trained properly.

Raven M.  |  Overall Experience 
Rating:
5.0

Had a good experience would recommend with no regrets

Jeff R.  |  Overall Experience 
Rating:
5.0

Everyone and everything was terrific

terria g.  |  First Impressions 
Rating:
5.0

Gilbert is the greatest uhaul in the history of the world.

SAMUEL F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alasja H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Coursha W.  |  Overall Experience 
Rating:
4.0

Thank you...

DARRELL B.  |  First Impressions 
Rating:
5.0

Giving excellent rating, always met with a smile staff provide good positive vibes, are helpful.

Evonne F.  |  First Impressions 
Rating:
5.0

Great facilities Elevator is from the turn of the century

Robert G.  |  Overall Experience 
Rating:
3.0

Thus was the cleanest storage place I have ever used. I would highly recommend to others.

DENEEN C.  |  First Impressions 
Rating:
5.0

I was pleased

dwayne b.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jah-Do B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jr S.  |  Online Move In 
Rating:
5.0

The process has been seamless from start to finish. They communicate everything and they answered all of my questions and concerns.

Beverly C.  |  First Impressions 
Rating:
5.0

If I ever need it storage for a rental you guys are at the top of my list

jeff s.  |  Overall Experience 
Rating:
5.0

None

SHIREE C.  |  Overall Experience 
Rating:
5.0

Mia was soo friendly, professional, and welcomed me while putting my mind at ease going through the entire process from start to finish!

Beverly C.  |  Overall Experience 
Rating:
1.0

They gave me the wrong truck horrible customer service I wasn’t able to check my truck in via app

Tonisha J.  |  First Impressions 
Rating:
4.0

The staff at the Walnut Hills location is excellent. I've always received personalized care. They upgraded my storage unit size and I ended up receiving two separate units that were side-by-side. The facility itself was clean and it had been modernized. There were still some issues. The elevator wasn't moving at one point while we were unpacking on the third floor. We were often in darkness because the motion detection light would only stay on for 10 -15 minutes at a time. The storage unit map was very difficult to navigate. My biggest issue was w/ UHaul itself. I don't move everyday so I took a lot of merit in your recommendations and they weren't at all realistic. I moved out of a 700 SQ ft 1 BR and then selected a 15 FT truck and an 8' X 10' storage unit. The truck wasn't large enough to secure all of my things. I had plenty of things that didn't get on the truck and that caused me some pain. The 10' X 10' unit wasn't large enough to secure my things and create a useful order. Ideally, you need extra unused space so there's room to rearrange items and make adjustments and I wasn't able to do that. Infact, I had to rent out a second unit and that's not something that I wanted to do. It's time to update the guidelines and to train the staff on what to recommend to their customers.

SAMUEL H.  |  First Impressions 
Rating:
1.0

Someone got into my storage unit and stole my belongs I went to report this incident to the workers and the Supervisor, I was told by the Supervisor, Lisa, that this couldn’t have happened, she made me feel like I was lying, and she recalled all the ways no one could have done this, she was very cold and basically said there was nothing she could do about this situation.

Linda N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Caroline S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

CRYSTAL L.  |  Overall Experience 
Rating:
5.0

Pricy but that likely has to do with the location. Nice and well maintained. The hours were slightly confusing, but I never needed access outside of regular office hours anyway. I saw some signage on-site that I could access my unit 24 hours/day, but other things led me to believe I could only access it during open office hours.

THOMAS Z.  |  Overall Experience 
Rating:
4.0

The place was great the access hours were just super inconvenient

Y'Yemaya B.  |  Overall Experience 
Rating:
1.0

I was a customer for over years and all my things that were in storage were very dusty due to the construction that was going on lot my things were damaged and no longer able to be used such as my couch and love seat I very disappointed with the service and I was over charged

Jason B.  |  Overall Experience 
Rating:
1.0

Miya was amazing. She was helpful, friendly, and she made the process easier than some. I would not recommend this particular location to anyone, but service from Miya I would recommend to anyone.

Tameka D.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

lamar b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SHAWN O.  |  Overall Experience 
Rating:
5.0

A good experience

Jeff R.  |  First Impressions 
Rating:
5.0

The facility is close to my home, and I have had a storage room there for many years. It has recently been substantially renovated and improved. My van rental was handled smoothly and the vehicle performed well.

SCOTT J.  |  First Impressions 
Rating:
5.0

Maya was great, helpful, and resourceful!

VAUNE B.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Carnetta W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

amy lynn d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Caroline S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jacqulyn W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jermaine s.  |  Overall Experience 
Rating:
5.0

Everybody is so friendly and helpful at the Gilbert avenue U-Haul. It is a pleasure as always working with Lisa and all of her staff. Keep up the good work, James B

James B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JACQUELINE H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROBERT G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cortney H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TEAYRA L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard M.  |  First Impressions 
Rating:
5.0

Special Thanks to Lisa Jones

Jasmine D.  |  Overall Experience 
Rating:
2.0

I was told that storage was climate controlled. When I arrived and looked at the storage unit, it has a hugh rat trap inside and it’s extremely small. I was informed that the unit that I was getting was new and my furniture would fit. NOT, I had to purchase another unit to put my things in. All I. All not good. I pray to GOD my furniture isn’t bugged infested when I get it out in a couple weeks. Staff was nice and all but I truly think they need not rent out those awful storage units or they should at least be upfront about the units. $300 for storage unit(s) that is ridiculous. But I’ll be moving it out in two weeks.

NATASHA K.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

LIsa W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ZANISHA T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tara l.  |  Overall Experience 
Rating:
5.0

All of the employees were friendly and helpful! Provide outstanding and prompt customer service.

DOMINICA G.  |  First Impressions 
Rating:
4.0

There was a couple of females who work there think they might have been managers that were extremely friendly and helpful that made the facilities that was not great be recommended

Jon C.  |  Overall Experience 
Rating:
5.0

Great and Excellent Staff.

Timothy P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Derrick W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Quinton C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jacqueline J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

frank r.  |  Overall Experience 
Rating:
2.0

Communication was completely off had removed half of olthe truck to later find out that the storage was up 4 doors and someone had to come and unlock the elevator for me and my movers so we had to reload that truck and move to another arra on the busy street. They couldn't find my reservation so that was time consuming and with the storage closing at 7pm it was already going on 2pm and had some more items to load on the truck. The employees really need to communicate with customers a whole lot better than they did with me. I am not... an impatient person just like things to be on a time basis.

trena d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLES W.  |  Overall Experience 
Rating:
2.0

Saw a roach as soon as I entered to facility . Wasn't notified the unit was very high up. How is one supposed to move furnishings and appliances 10 feet above them, on the 2nd floor with no lift in sight. So we did get it changed fairly easily so I'll give you that , but to all the way across the street , where most of the lifts were out of order, so we had to wait on a group with a whole house full to move. Tis what it is. Woman at the front desk was cool though

Raven M.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

GINA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAMELA B.  |  First Impressions 
Rating:
5.0

Great well trained staff fixed my issues with no problems.

TAWANA J.  |  Overall Experience 
Rating:
2.0

The configuration was not helpful could not, get into the facility after office hours which meant we had to wait until the next day to unload our belongings

JENNIFER H.  |  First Impressions 
Rating:
1.0

Had several issues moving in and out. When we arrived one of our promised units was locked (joint units). Apparently a maintenance man left his stuff in there and they had no way to open it for us. After moving all of our stuff into one of the units they suggested we moved our things to 2 separate units down the hall. Luckily we were able to get that resolved and keep one of our current units but we had to talk to several people before we were able to. On one of our last trips moving in the elevator broke down between floors. No one from Uhaul was available so we had to call 911. The fire department had to pry open the doors and carry us and our stuff out. From there we had to carry all of our things up the stairs because we had no where to put them. When moving out, someone parallel parked a 26' truck in front of all 3 garage access doors. Their unit was apparently locked, but they wouldn't move or take any of their things out of the elevator which was just sitting still for over an hour. After asking them politely to move they yelled at us. Luckily a Uhaul employee made them leave, but it took us 2+ extra hours to move our stuff out. Our truck rental was fine, but the storage unit experience was terrible.

Danielle S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EBONY G.  |  Overall Experience 
Rating:
1.0

My father is up in age and has a hard time walking and up and down with steps. So the African American young lady didn’t know where to send up to see the United that we had just rented out. Then she had us go across the street and look for it without actually finding out for us. My father was out of breath and was bending over trying to walk to see the freaking unit!!!!!! 😡😡😡😡😡😡😡😡 only to find out it was next door to where she was. Then we got stuck in the elevator for 15mins. Then we go back across to the office and one nice young lady took the time to show me where it was to only find out it was being used by someone else!!!!!!!😡😡🤬🤬😡🤬so we had to go back to the office to get another one she found this was terrible I mean terrible!!!!

vaughn h.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jennifer M.  |  Overall Experience 
Rating:
3.0

The price for my storage was more expensive than I have ever had to pay even for U-haul, store that I used the manager and staff was very nice and helpful if I was asked where to get a truck to move in or out of state I would say u-haul for storage I would suggest that they look somewhere else with a better price.

nubia a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kirk B.  |  Overall Experience 
Rating:
2.0

This storage building is terrifying and dark & dingy. There was a broken rodent poison trap in the storage unit. There was no lock in the storage unit.

Sophia Q.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sharon M.  |  First Impressions 
Rating:
2.0

I'm paying for service and I should be able to access my belongings whenever necessary and that isn't possible. I work as well and being that you have cameras every where it's as if I can't be trusted. Yet I can trust you to hold my stuff. One staff was very helpful but the others acted as if they were doing me a favor.

Leonard T.  |  First Impressions 
Rating:
5.0

Staff was very helpful.

Donald H.  |  Overall Experience 
Rating:
5.0

Lisa and staff was a 5 star.

Halsey M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hugo K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gary z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latoria T.  |  First Impressions 
Rating:
1.0

Charged $150 for damages I didn’t cause

Margaret K.  |  Overall Experience 
Rating:
2.0

The manager was very helpful and personable, but that’s all I can say positively about this place. I had an issue every time I went due to the elevator construction. Because of the construction, you could only access storage during office hours, it took an extremely long time to get loads up and down because I had to use the manual elevator. They are understaffed. The staff was friendly, but the facility is essentially a construction zone. DO NOT STORE HERE UNTIL THE NEW ELEVATOR IS INSTALLED.

Ellen D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

yvette s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LESTER B.  |  First Impressions 
Rating:
3.0

Our unit is on the fourth floor which is fine since theres a freight elevator, but it becomes inconvenient when there’s a few people needing to use the elevator to go to different floors and you have to wait for them to be done

ALEXIA O.  |  First Impressions 
Rating:
5.0

They are very Good People.

Wonder N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TRENE B.  |  Overall Experience 
Rating:
4.0

One elevator was difficult w all the people moving and since the 15 ft truck I scheduled wasn’t there I had to use a 10 ft which resulted in more trips and more mileage. Then a longer time waiting to get the items to the 4th floor. I also had to buy two locks because I didn’t know I was getting two storage rentals. I thought it would be one big area. That should have been in the description.

Heather G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carissa C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Hugo K.  |  First Impressions 
Rating:
5.0

Storage buildings very very very confusing. All else was great. P

KEVIN B.  |  First Impressions 
Rating:
4.0

The access hours, 7a to 7p, are a little restrictive . Only 9 to 5 on Sunday

MARK C.  |  First Impressions 
Rating:
5.0

Above and beyond PERFECT CUSTOMER SERVICE!

TIFFANY M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathleen K.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

GINA R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

FAYE S.  |  Overall Experience 
Rating:
1.0

The staff was friendly but overwhelmed. They could not find a suitable storage unit for me. When they did the space was already in use by another customer. Storage was in buildings with 5 floors but some elevators were not working. I finally choose to leave and find another location even if it cost me more money.

JOHN K.  |  Overall Experience 
Rating:
5.0

Storage lockers were very clean and looked brand new.

Donald H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kirstie K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Samuel K.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Daune M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

erica c.  |  First Impressions 
Rating:
5.0

Lisa and her team were amazing! Everyone was super knowledgeable and the facility was clean and well managed! I had nothing to worry about and will definitely rent again!

Adreon C.  |  Overall Experience 
Rating:
1.0

Not as advertised— the photos led me believe I could back the truck right up to an outside storage unit. Instead I had to unload my stuff in the street and then take them through a maze of a warehouse, up an elevator to a storage unit that, while the spatial dimensions were correct, had too small of a door to get things in. An hour later they found a unit with the kind of door advertised and on the first floor, but which still required the maze to get to. This is after a 7 hour haul, tired, expecting drive up storage. It wasn’t as advertised, and the only way I’d refer others is if this situation was made right by a significant financial discount.

Stefan D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY L.  |  Overall Experience 
Rating:
4.0

Lisa is the best! She was very knowledgeable, kind and helpful. She even remembered our names. The storage facility across from the main office had elevator issues early on. That is my only gripe. The service is really the reason to rent from Lisa and her team. Many thanks :-)

Erica H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natalie B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Louvenia W.  |  First Impressions 
Rating:
1.0

There are things missing from my unit a whole bed included

Kei-Lah M.  |  Overall Experience 
Rating:
5.0

Mrs Lisa and her staff were Excellent. And the Storage area workers we're as well

TONY W.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

GRACE S.  |  Overall Experience 
Rating:
3.0

Not convenient hours

LILLIEANN S.  |  First Impressions 
Rating:
5.0

The people was very nice and great at there job and they made you feel like a great friend and family

charles t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rita H.  |  First Impressions 
Rating:
5.0

Great prices, very clean, helpful staff

Amber L.  |  First Impressions 
Rating:
4.0

Experience was excellent until I (after accurately following U-Hall staff instruction, was accused of being responsible for locking the keys in the U-Hall van and demanded to hire a 'locksmith' to remove the keys). I felt like I was being 'set-up' to accrue additional funds. Very disappointed from that point on.

melvin p.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Denise J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAKILA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ASHLYN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lashawnda B.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

REGINALD W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GWENDOLYN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DeFranco C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ajda R.  |  First Impressions 
Rating:
5.0

Lisa was very helpful

Jasmine D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TYJAE B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ajda R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WILLIAM R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ARTIS G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josephine H.  |  Overall Experience 
Rating:
3.0

Things were good. The storage unit was just over priced for the size

WILLIE L.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

DUSTIN J.  |  Overall Experience 
Rating:
5.0

The staff takes their time with you and helps you understand. They make sure you have what you need. Thank you Lisa Jones and staff.

TAMMY T.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Charlene C.  |  Overall Experience 
Rating:
5.0

Lisa Jones is one of the best people I have ever work with on a business level. She knows her job.

Dejuana C.  |  First Impressions 
Rating:
5.0

Lisa was AMAZING!! Made my experience wonderful, even when it came to fixing a issue. Did it with no problem, will definitely use location again and recommend.

SHIQUITA S.  |  First Impressions 
Rating:
4.0

Lisa and the staff is really super they do a good job and helping you out there very supportive

MICHAEL R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brenda P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MONIQUE J.  |  Overall Experience 
Rating:
5.0

The staff was great. The young guy working on 12-31-21 when I picked the truck up had great customer service skills. He was also working on 12-26-21 when we we there and was exceptionally friendly.

Michael G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marlena W.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

FELICIA D.  |  First Impressions 
Rating:
4.0

My only issue were the elevators. They were very old and I was nervous using them.

Sophia H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christy n.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LINCOLN C.  |  First Impressions 
Rating:
5.0

I was thrilled will my UHAUL experience. The unit was 100 feet from the loading dock which made it so convenient. The cost was lower than expected and the first month free was a total surprise. I had a problem with the key card a couple times and it was corrected immediately and in a very friendly way. Thanks UHaul!!

CHUCK S.  |  Overall Experience 
Rating:
5.0

Love the staff they are reasonably fair

TAMMY T.  |  First Impressions 
Rating:
3.0

Leasegpodfortimepermitted itisgood.

Valerie C.  |  First Impressions 
Rating:
3.0

There is only one way in (except for 3 flights of stairs) and we waited over 2 hour to put our stuff in our storage unit. Not a good experience. The staff was great and very friendly. They did everything that they possibly could. When leaving the manager said that if she had been there earlier and knew what was happning she would have bought us lunch.

SHANE A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

angela e.  |  First Impressions 
Rating:
5.0

Great staff, everyone was helpful on each visit. I would certainly recommend this facility.

Charles W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VANESSA W.  |  Overall Experience 
Rating:
5.0

A U-Haul certified tech should check the door access coder across the street.

antoine w.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

danel s.  |  Overall Experience 
Rating:
3.0

The renovations will make this location excellent. We always get great customer service!!! Lisa and The U-Haul Team are awsome 👌

CHADASHAH Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sapphire H.  |  Overall Experience 
Rating:
5.0

Two black men were outstanding

Tracee C W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Daphne R.  |  Overall Experience 
Rating:
5.0

Great experience

Arthur L.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

christopher w.  |  Overall Experience 
Rating:
3.0

Great staff, very helpful and insightful.

Charles W.  |  Overall Experience 
Rating:
2.0

Had too many issues between workers saying they’ll send someone over to assist with something and he goes to the store next door instead of coming to the storage unit to assist me I wouldn’t recommend uhaul storage for anything but rent your truck and turn it back in and be done

Sharonda P.  |  Overall Experience 
Rating:
1.0

It was like walking into a prison. The elevator was nit user friendly. It was difficult to even get in using the card. I was offered a cell or storage unit that i would need a latter to reach. Im 70 years old .. Im supposed to climb with boxes !!! No thank you.

Cynthia C.  |  Overall Experience 
Rating:
5.0

Lisa and her staff are top notch!!! Super awesome 👍🏾👌🏾 we have this U-haul on speed dial for our moving and storage needs!!!

James B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

LATASHIA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole J.  |  Overall Experience 
Rating:
5.0

n/a

Tarra B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Sharonda P.  |  First Impressions 
Rating:
4.0

Had some trouble with access card from the start, but got it taken care of. Otherwise, things went pretty smooth.

randy w.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ta'Riayah W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zachary A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KEVIN S.  |  Overall Experience 
Rating:
4.0

I want to thank Miss Lisa for being as helpful as she was although the other staff is not as friendly as her but all in all my experience was OK

KIMBERLY W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

sharon l.  |  Overall Experience 
Rating:
4.0

I will use Walnut Hill's U-Haul & Storage facility in the future because they are professional & compassionate of others situation. The facility was clean & in order every time I visit. The staff is patient & friendly. Thank you. I rate you above average. Until next time, take care.

Khadija T.  |  Overall Experience 
Rating:
5.0

Lisa was kind, helpful and very accommodating.

KIMBERLY L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kim T.  |  First Impressions 
Rating:
5.0

Amber and Jasmine were so friendly and helpful! It made a stressful day much better :)

Kellie E.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Hannah R.  |  Overall Experience 
Rating:
5.0

Great office staff. They were extremely helpful and friendly.

CHUCK S.  |  First Impressions 
Rating:
5.0

The General manager and Staff were and are great!!!!!!!!!!!!!!!! I felt comfortable and unreserved to talk or ask questions relevant to my situation. As a matter of fact we chit chat about something in common. Thanks U-Haul💞❤️🌷🙏🏾

NICEA M.  |  First Impressions 
Rating:
1.0

Cancelled the storage unit after we were there and tried to move items into the unit. On the 5th Floor of the facitlity. Only one working elavator and one unload area. The other elavators and unload areas were not working. The one unload area was in use and the individuals were unloading. Were pulling out their items from the truck and then packing them in bins., Sitting on folding chairs, NOT only blocking the only functioning elavator using the only unload area for the starage facility. We asked when they would be done. They stated they would need about 4 more hours. Went to front desk no help. Said we had to wait until they finish. Had hired help to move our items in and on the clock. Cancelled the storage unit and had to pay the moving help to drive to a new location. Fortunately we were able to find a new unit same day. Worse experience of my life using a storage facility. Would NEVER recommend this location. I am still watting for a refund of the first month we had to pay upfront.

SYDNEY R.  |  First Impressions 
Rating:
5.0

The staff was very respectful and helpful are very polite

Diana W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AUDREY J.  |  First Impressions 
Rating:
5.0

Great customer service and friendly staff. I highly recommend them for your storage needs.

John M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kalala L.  |  Overall Experience 
Rating:
3.0

The big freight elevator was broken/not fully functioning both times I needed it, so I had to use the small personal elevator. Luckily, I didn't have anything too huge that wouldn't fit, but I feel bad for the poeple who couldn't fit their things in the elevator on the days that the big eleavtor wasn't working. Also, not being able to access it after 5pm was kind of inconvenient.

Angelique M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josh B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kurt B.  |  Overall Experience 
Rating:
2.0

I PAID MY STORAGE AND THEY STILL HAD IT LOCKED WHEN I ARRIVED..

FAITH A.  |  Overall Experience 
Rating:
5.0

I needed this unit for my daughter while she was home from college. I will be using this facility again next summer.

JOHN K.  |  Overall Experience 
Rating:
1.0

complete & utter disgrace employees getting high gave wrong # had me move to the wrong building did not enter my name or # in system now its "lost" in your system evert single person should be fired TODAY

Michael R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zihao Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John M.  |  First Impressions 
Rating:
4.0

Storage too small fir the price.

Glenn C.  |  First Impressions 
Rating:
4.0

Storage too small for the price but better than keep stuffs in my truck.

Glenn C.  |  Overall Experience 
Rating:
5.0

Thank you for making out moving experience as easy as possible.

VALERIE H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kimberly H.  |  Overall Experience 
Rating:
4.0

The only comment I have is that the storage facilities should have more carts for clients. When I arrived I spent 30 minutes looking for a cart to use and was only able to find 1 after searching almost every floor of each building.

james g.  |  Overall Experience 
Rating:
5.0

Thanks for the flexibility as we determined the best size unit. Appreciate the kindness!

VALERIE H.  |  First Impressions 
Rating:
5.0

I particularly liked the consideration that the staff gave me. They were very helpful.

EDWARDV S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Mashya W.  |  Overall Experience 
Rating:
5.0

Amber was very friendly and accommodating for the needs that I had. Great location and great staff!

Stuart H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EBONY G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeff M.  |  Overall Experience 
Rating:
4.0

My only problem was that the elevators often were having difficulties and I would have to track down someone to fix them. If it was not for that, I would rate it excellent.

ELISABETH C.  |  Overall Experience 
Rating:
1.0

The facility had very limited hours. Within their working hours I had to wait for employees to unlock buildings or other customers to finish using freight elevators because their buildings were not connected and so everyone was waiting for one elevator. I had to pay a moving company 90 min to sit there and wait to move me. Never again! Your sign which says 24 hour access needs to be removed. False advertising. Your staff needs to be trained - poor customer service. Completely rude!

PATRICK P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Javisha M.  |  First Impressions 
Rating:
5.0

Jasmine was amazing! She went above and beyond.

ANDREW S.  |  First Impressions 
Rating:
1.0

I order a storage never shown and when I returned with my belongings I had no way to get into storage no key no pin nothing so I had to leave my stuff n truck and leave it in parking lot til I get off

Cierra C.  |  First Impressions 
Rating:
1.0

Wasn’t shown/escorted to storage unit. Didn’t know how to use freight elevator or how to locate correct storage. Tried calling the store for over 40 minutes and no one picked up. Wasted an hour and had to spend an extra day in Cincinnati.

Noah S.  |  First Impressions 
Rating:
3.0

Was told I couldn't access storage unit past 7pm even though paper/website says 10pm and I rented the truck in the afternoon knowing I couldn't start moving furniture into the truck until 4pm. Moving partner thought we could do it anyway but then he got off work late, so we returned the truck. Decided to scope out the storage unit for when we come back and key card didn't work on any of the entrances. Lionell Robert was super helpful and kind when we returned the truck, however.

Michelle J.  |  First Impressions 
Rating:
1.0

Employee didn't do his job. Cost ma a month fee for storage and my stuff wasn't even there no more. What the f---?

SAMUEL J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherri A.  |  Overall Experience 
Rating:
3.0

Our reservation was not in the computer, despite us having a confirmed reservation number emailed to us. We had to keep the moving truck packed with all of our things an extra night as the facility we ended up renting was in a different location with different hours than we anticipated. Both of the freight elevators were out of order at our move in time, and not until halfway into the move, one of the elevators got up and running. The staff was helpful through these frustrations, and eventually we got into the storage space we needed.

Charles D.  |  First Impressions 
Rating:
3.0

The freight elevator was broken so had to use the personal elevator...made the process way slower

Angelique M.  |  First Impressions 
Rating:
5.0

The only thing that it is to expensive

nathaniel w.  |  First Impressions 
Rating:
5.0

Staff was very helpful and friendly. Moving is an inherently stressful experience that was made much more pleasant thanks to the Uhaul team

Josh B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SENICA L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregory T.  |  Overall Experience 
Rating:
3.0

Expensive and definitely haunted

Lucas K.  |  Overall Experience 
Rating:
2.0

There was great estimating in helping me choose the size needed. The actuarial access to the unite is difficult and dangerous to access!!!! I’m am concerned why removing items from the storage at this point.

timothy c.  |  First Impressions 
Rating:
4.0

It was secure but no lights. Otherwise it was good and very clean and dry

Walter P.  |  Overall Experience 
Rating:
4.0

I can't remember the name of the lady who helped me because I was pressed for time. She was professional, down to earth & extremely helpful when it came to getting my key card to work in order to gain entry to my storage items. Oh my receipt says her name is Jasmine Fitzpatrick. Thanks Jas

Arnita S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

COURTNEY D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

valetta m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

norma c.  |  Overall Experience 
Rating:
5.0

The reason we are moving out is because my son is deceased. Thank you. Bernice Henry

OMAR H.  |  Overall Experience 
Rating:
5.0

I had some trouble with my reservation and u-box but Lisa and her team were extremely helpful and responsive. I deeply appreciated their problem-solving and assistance! I've been using this u-haul location for my moving needs for years because the staff is always wonderful.

kyle s.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Erica B.  |  Overall Experience 
Rating:
4.0

The woman at the desk who helped me was soso kind! I wish i remembered her name but she was great. The only thing I wish was that the storage facility hours were all-access, I tend to work strange hours so having more access to moving things into my unit would bw great.

Annabel B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tim S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

norma c.  |  First Impressions 
Rating:
5.0

Staff was excellent! No complaints.

amanda h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy C.  |  Overall Experience 
Rating:
1.0

The place is dark and not maintained and staff is not very nice nor helpful

adam o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jerome D.  |  Overall Experience 
Rating:
2.0

My key card didn’t work. I went there to ask about it and the lady there took it and then said it will be fixed “in 5 ‘minutes” and when I got back there in the evening it still didn’t work. I’ve been using U-Haul in jersey and I liked it there but this branch is so unprofessional and I will be taking my business elsewhere

adam o.  |  First Impressions 
Rating:
4.0

I love that this location is always fast and to the point. Noone wants to sit at a uhaul for an hour getting a truck or storage unit.

JACQUELINE H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Latasca T.  |  First Impressions 
Rating:
5.0

Lisa was honestly the most helpful person I've encountered in sometime. She was very knowledgeable and pleasant and you should be happy to have an asset like her.

JOHN K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

annetta w.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ajamu C.  |  Overall Experience 
Rating:
5.0

Outstanding service and support!

VANESSA W.  |  First Impressions 
Rating:
1.0

Wouldn't recommend this to anyone all my belongings where damaged and molded due to water leeks inside of my unit/locker and now getting runaround on insurance that i had on my storage

MIKE H.  |  Overall Experience 
Rating:
4.0

I was pleased with the Uhaul experience at the walnut hills Cincinnati location the staff was professional also courtesy I would recommend them to friends and family.

anthony d.  |  Overall Experience 
Rating:
5.0

The branch manager Lisa along with her staff were nothing but professional understanding and honest when it came to the storage services they provided myself. I had my storage for almost a year here and was completely satisfied.

Brad W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

dewayne h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kayla T.  |  First Impressions 
Rating:
5.0

The Gilbert Avenue facility in Cincinnati, Ohio was able to accommodate my family's needs quickly. We had to secure a unit large enough for 2 households of furniture and other items. Having never rented a storage unit, the first one I contracted for was too small. The representative walked us through the facility until we were able to locate one large enough for our needs. We rented our unit for 7 years. Thank you UHaul.

ROBIN B.  |  Overall Experience 
Rating:
3.0

The location is VERY convenient Modernized facility is in progress we hope!!!

CHADASHAH Y.  |  First Impressions 
Rating:
5.0

Lisa Jones is the one who waited on me and she was so professional and well knowledgeable about her job.

Dejuana C.  |  First Impressions 
Rating:
5.0

Still using, very safe and secure

oranette k.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamie C.  |  First Impressions 
Rating:
5.0

The 8x10 unit with unlimited access was exactly what I needed to bridge the time gap between my expired lease on rented house and the construction completion of my new home.

henry b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ebony l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ETHEL L.  |  First Impressions 
Rating:
1.0

Not enough room to comment

Ryan J.  |  First Impressions 
Rating:
5.0

Checking in at the Gilbert Ave location and getting a storage unit (for free no less) was seamless. Lisa who assisted me is a gem! She was professional, funny, and just a delight to work with. Thank you again.

chris e.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEVIN W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andre T.  |  First Impressions 
Rating:
4.0

Jasmine and Dorothy are great workers

WYNEEK J.  |  Overall Experience 
Rating:
4.0

The only problem I had was the inconvenience of moving the ladder to get to my unit.

michelle d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lawrence C.  |  Overall Experience 
Rating:
5.0

Sebastian was very nice and helpful. Thanks to him I learned gow to operate the elevator. Nice guy

beverly h.  |  Overall Experience 
Rating:
2.0

I was not notified about the terms of the one month of free storage. There must be more transparency about this policy such as when the cancellation must be submitted to prevent a charge for the subsequent month of storage.

Madeline M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

donald G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paula S.  |  Overall Experience 
Rating:
5.0

Lisa was so helpful. She really knows her stuff and explained things so well. Love her!!!!

lloyd R.  |  Overall Experience 
Rating:
1.0

We had a space that was unlit so hard to see inside. Used for three months and when we moved out, our stuff had mouse poop all over it.

Suzette M.  |  Overall Experience 
Rating:
2.0

Everyone was friendly and helpful but the experince was not as easy as renting the truck. We were assigned a unit and then moved the truck. We waited one hour for our turn at the elevator. The first unit we were assigned was to small so we had to switch units. This was our mistake due to ignorance of what we really needed. The staff was very accomdating. The next unit required a different elevator. There was no wait this time but it was not on the ground floor so the staff had to come out and lower it. They were were happy to do that for us. The unit we were assigned was already rented so we had to go back and get another unit. Once again, the staff was pleasnt andaccomodating. The third unit was available, dry and clean. So it worked out in the end. However what we thought would be a 30 minute unload and store turned into a 3 hour comedy of errors. The elevators were the biggest hassel. Through it the staff was very pleasant and helpful.

Tim B.  |  First Impressions 
Rating:
5.0

Lisa was great she helped us out so much

INAAM S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anna B.  |  First Impressions 
Rating:
4.0

When Lisa took over as manager things changed for the positive. She's a gem. also kudos to Daman (sp) who helped so much on the move out.

VIRGINIA A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael G.  |  First Impressions 
Rating:
1.0

When I originally rented my storage suit I reserved a truck and storage unit. Truck rental went smoothly until I showed up to my storage unit a half hr before close to get my things set up and was turned away because “I have to be there 45 minutes ahead” even though the website says after hrs access. I then was charged an extra day rental and extra miles for my truck. I started a dispute and was never contacted back, every time I called in the person I needed to speak to was “out of town”. Not happy with my service received.

miles w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Grandison E.  |  First Impressions 
Rating:
5.0

Lisa and her staff were all very attentive , generous with their time and very personable!

Latasha G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jaihla A.  |  Overall Experience 
Rating:
5.0

Equipment is always clean and dependable.

kevin h.  |  Overall Experience 
Rating:
4.0

Very good and easy experience 👍 I will come back as an return client and I will refer ones there if needed.

Ciara J.  |  First Impressions 
Rating:
5.0

Both Roland and Lisa were friendly. Roland was extremely helpful.

brian s.  |  First Impressions 
Rating:
3.0

Service was Great!

Andrea W.  |  First Impressions 
Rating:
5.0

Ms. Lisa helped me with renting a uhaul, Ms. Lisa was very nice and she was very professional, I would highly recommend Ms. Lisa.

cynthia e.  |  Overall Experience 
Rating:
5.0

Great staff at this location, very helpful and fast

Nick Z.  |  Overall Experience 
Rating:
1.0

....

Jeanette C.  |  Overall Experience 
Rating:
1.0

Poor customer service, staff inconsistent with policies, very inconvenient to access, area dark and dirty-looking. I will never use U-Haul storage again!

Janina M.  |  Overall Experience 
Rating:
1.0

Overall the customer service at this store was horrible. The facility was clean but not very well maintained. This creates conflict with it's customers in my opinion.

daryl c.  |  Overall Experience 
Rating:
4.0

Your employees are very professional....explains everything on the contract....& helpful....

Ronnie W.  |  First Impressions 
Rating:
5.0

I have nothing critical to say. The staff at uhaul is always great!

Andrew J.  |  Overall Experience 
Rating:
4.0

Will use again

alica s.  |  Overall Experience 
Rating:
5.0

Very smooth service and operation they have everything I need to move by and storage units

jermey l.  |  First Impressions 
Rating:
1.0

Gm was unprofessional, I was talked to like I wasn’t a paying client, my clothes was molding, smelly, bug( roaches was in my unit that I paid 205 a month. Very,very upset . That’s why I moved .

RONNELL H.  |  Overall Experience 
Rating:
5.0

Had to wait a bit for the new customer service rep, but he was polite.

Vera J.  |  Overall Experience 
Rating:
1.0

You care about money. Not people. I will never recommend uhaul for anyone: and will actually discourage them from using it here.

jocelyn m.  |  Overall Experience 
Rating:
2.0

Once again it took over an hour to access our storage unit. Every other employee seemed to not know what to do, while those who did were overworked and scrambling.

Frank D.  |  Overall Experience 
Rating:
5.0

It was incredibly easy to move things in and out! The hours are difficult if you work monday-Friday but the manager, Nathan, is THE GREATEST.

Barbara R.  |  Overall Experience 
Rating:
5.0

Great customer service & knowledge of services offered. Very helpful & understanding. Thankyou.

shenelle w.  |  First Impressions 
Rating:
4.0

Worked exactly the way as advertised. Staff was helpful and facility was very convenient. Will come back when the need arises.

GRIFFIN B.  |  Overall Experience 
Rating:
5.0

I rented for a very short time. The staff was very helpful and accommodating to my needs. A very positive experience.

Cathy F.  |  Overall Experience 
Rating:
5.0

Move in date Saturday morning 5-18-19

mount auburn c.  |  First Impressions 
Rating:
5.0

Even though I showed up very very late and close to closing the guys still helped me move in and were extremely understanding. Great group of employees here.

chancey f.  |  First Impressions 
Rating:
2.0

I found that this Facility is grossly understaffed, with only 2 people having to enter & log, get the vehicle & check/take customer to look at the storage component if looking to use this option.

donald b.  |  First Impressions 
Rating:
1.0

NEVER AGAIN!!! THESE PPL WILL STEAL YOUR MONEY IF CARD ON FILE,LIKE THEY STOLEN FROM ME SEVERAL TIMES.DONT USE UNLESS YOU LOOKING TO BE "STOLEN" FROM. THIEVES......

Jeanette B.  |  Overall Experience 
Rating:
5.0

Everyone was helpful

harvest s.  |  Overall Experience 
Rating:
4.0

Thanks Lawrence for your knowledge and patience.You made my experience worth trying Uhaul on Gilbert again.

james b.  |  Overall Experience 
Rating:
1.0

Not very happy will never use Uhaul again. Very poor.

Jeanette B.  |  First Impressions 
Rating:
5.0

My items were stored in this facility for 6 years completely untouched and practically dust free. All of my items looked as if I moved in yesterday. Far exceeded my expectations!

CHEYENNE A.  |  Overall Experience 
Rating:
1.0

Horrible experience. It took over an hour to find an available unit. I had to walk around with them to speed up the process to find a unit... a lot more issues that i'm not listing too.

Chad H.  |  First Impressions 
Rating:
5.0

Nathan and Larry took great care of us, thanks!

Gregory Z.  |  First Impressions 
Rating:
5.0

Nathan Smith did an excellent job resolving an issue we had with some boxes we had delivered from out-of-state. He runs the Gilbert Avenue store with great skill and talent.

Gerry G.  |  Overall Experience 
Rating:
5.0

The managers we very pleasant and helpful

Stacy J.  |  Overall Experience 
Rating:
4.0

Thanks for helping with the door.

carol w.  |  First Impressions 
Rating:
1.0

I had a month of free storage and they kept telling me I couldn't put my stuff in my unit unless I left the unit open they then scrapped my belongings and auctioned off the rest and tried to charge me

Joe A.  |  Overall Experience 
Rating:
4.0

I was 700 miles away and kept trying to call. The corporate call center was not so pleasant. But the men at the storage facility on location in Cincinnati were very helpful and very pleasant.

CATHERINE C.  |  Overall Experience 
Rating:
4.0

Everything was satisfactory or better.

Larry E.  |  Overall Experience 
Rating:
1.0

I do not understand how it is my driver's license ended up from Cincinnati Ohio to somewhere down in Alabama all 17 different accounts or why you all will allow something like this to happen

michelle w.  |  Reservation 
Rating:
1.0

This was my first experience with storage facilities and hopefully my last. The whole process of me closing my account/unit was horrendous. It took months for me to get an answer on abandonment.

John R.  |  Overall Experience 
Rating:
1.0

So much went horrible that this doesn’t even allow enough space for me to put it all but to some it up. I called corporate and got transcripts of the conversation so that I can take this further.

Jeaneen H.  |  Reservation 
Rating:
5.0

Hi I actually rented from NORTHSIDE? - the gentleman who helped me Monday was AWESOME - I came in 5 minutes til close + felt so bad about it - but I was desperate for a truck + he helped me big time!

Emily V.  |  Reservation 
Rating:
5.0

A great experience and very nice van and the employees were super

donna b.  |  Reservation 
Rating:
1.0

I reserved a 5x7x7 storage space when I arrived I was told that the storage space was 2 blocks away and not in the main building, I had to pay more money per month for another space. Not happy.

Karen R.  |  Reservation 
Rating:
1.0

moved out of my storage a chair was forgotten I called customer service someone was suppose to call me back after looking no one called I drove there and got an “oh well “ attitude from the employee.

christinn j.  |  Overall Experience 
Rating:
1.0

Very unprofessional and unorganized! The elevator is really scary! U don’t know which floor is what!

Brandy H.  |  Reservation 
Rating:
4.0

Great facility and crazy friendly people. They have dollies and carts for you to use for free and I was able to stay a little past closing once without any issues. Will use this location again

Carl M.  |  Overall Experience 
Rating:
3.0

The Call Center could use some training

CRAIG N.  |  Reservation 
Rating:
4.0

Lights in hallways were not always on. No lighting in units.

paul m.  |  Overall Experience 
Rating:
1.0

We arrived with our truckload of stuff before the office was closed only to be told they didn’t have keys for our unit. Then when we moved out they didn’t record it and continued to bill us.

Anna O.  |  Overall Experience 
Rating:
3.0

The times I accessed the storage unit there were issues with the operation of the door. Likely these have been fixed. Personnel were efficient and helpful. Parking lot small

BRENDA C.  |  Overall Experience 
Rating:
4.0

The storage facility is pretty well maintained and taken care of. However, the hallways are narrow after the first floor, which makes sharing the space difficult at times.

Matthew K.  |  Overall Experience 
Rating:
5.0

The staff was extremely helpful.

Molly L.  |  Reservation 
Rating:
5.0

All employees were very friendly and helpful

Lauri M.  |  Overall Experience 
Rating:
5.0

Good

Korey K.  |  Overall Experience 
Rating:
5.0

We stored my son's belongings from college for the summer, great location was only 10minutes from Cincinnati Christian university. Friendly and informative staff. Everything was great! See you soon.

Levetta W.  |  Overall Experience 
Rating:
3.0

Didn’t rent from Gilbert Ave. Rented at dalton ave. No truck available at Gilbert

Keith O.  |  Reservation 
Rating:
1.0

Very, very poorly managed facility. I received late notices every single month even though we have automatic payment. The manager is never available and can never be reached.

Brian C.  |  Overall Experience 
Rating:
5.0

Everything was well-maintained and the staff was very professional.

Stephen B.  |  Overall Experience 
Rating:
2.0

Over a weekend we moved to a new apt; Mon. returned to put a few things in storage that didn't fit but Uhaul had their lock on it ready for someone else. They didn't contact us to confirm.... beware!

Chris P.  |  Overall Experience 
Rating:
5.0

Gary was incredibly helpful for a first time mover and u-haul user. He and his staff were easily accessible and always willing to answer the smallest questions. Could not have made this move easier!

Swathi P.  |  Overall Experience 
No reviews have been submitted for this location.

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