Customer did not leave a comment.
VALERIE MOLINACustomer Reviews for U-Haul Moving & Storage at Garey Ave
(Below Arrow Hwy, N of I-10)
Services at this Location:
Contact Us
2190 N Garey AvPomona, CA 91767
(Below Arrow Hwy, N of I-10)
Services at this Location:
Office Hours
- Mon-Thur: 7 am–7 pm
- Fri: 7 am–8 pm
- Sat: 7 am–7 pm
- Sun: 9 am–5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Customer did not leave a comment.
Timothy Larkin- Rating:
- 4.0
You service and help was very good!
RONNIE GUZMAN- Rating:
- 4.0
I saw nothing in need of improvement. Very impressed.
bertha washington- Rating:
- 5.0
None at all great experience
Cesar Quezada- Rating:
- 5.0
I find no reason to complain. I love the management and staff here. Always attentive, polite and understanding. I've been renting from this location for years. 🙂💕 Working with David, Manager at this location.
CARMEN CORONA- Rating:
- 5.0
Very Quick, professional. Life time warranty.
Ganesh Kudale- Rating:
- 5.0
Customer did not leave a comment.
lorne caddick- Rating:
- 5.0
Easy and fast
EDUARDO ROJAS- Rating:
- 5.0
Excellent service and with a smile....will rent again anytime!!!
John Sherrard- Rating:
- 3.0
Customer did not leave a comment.
mauricio mejia- Rating:
- 4.0
The equipment (Car Dolly) worked very well. All attachments in excellent condition. Instructions made moving my car easy. My only issue arrived after getting the car on the dolly. Apparently one of the wheels of the dolly was low on air. This was a simple fix (30 Min.) once I found compressed air.
mark monroe- Rating:
- 5.0
I had female drivers each time. Iam a cdl driver myself. Such professionalism and smile and service could have never been better at all. Outstanding!!!
Don Tunison- Rating:
- 4.0
Customer did not leave a comment.
James Richardson- Rating:
- 5.0
Helpful staff and friendly 5 stars!
Octavio Alvarez- Rating:
- 5.0
No need for improvement that I see. My visit as usual was prompt, friendly and professional. Great location.
William Nikon- Rating:
- 5.0
me encanta este servicio estoy muy contento para mi no hay nada que mejorar todos muy amables y lo más lindo que te pueden atender en español yo lo recomiendo una y mil veces
Abner Estrada- Rating:
- 5.0
The entire team was awesome!
Noel Ortiz- Rating:
- 5.0
Great manager, great return help from Tracy
James tucker- Rating:
- 5.0
Great service
Miguel Rodriguez- Rating:
- 5.0
Customer did not leave a comment.
Todd Niles- Rating:
- 5.0
They were professional, quick and took care of business.
Joseph Fellin Joseph Fellin- Rating:
- 5.0
Customer did not leave a comment.
De Angela Smith- Rating:
- 5.0
Always an easy, quick in and out experience. All the staff are professional and very helpful.
William Nikon- Rating:
- 5.0
Not a thing
Rick Martinez- Rating:
- 5.0
Great Customer Service
Ruben Torres- Rating:
- 5.0
Customer did not leave a comment.
Apolinar Cardenas- Rating:
- 5.0
Great group there at the store
Robert Brown- Rating:
- 5.0
Customer did not leave a comment.
Neema ELEYAE- Rating:
- 5.0
great job fast service
John Whiteman- Rating:
- 5.0
Same as before, great people to deal with. Much better than most. Good price that really helped me with this high inflation garbage. But again, the people were great to work with. This is a good store and I have places I can use closer to my home, but these employees are professional, and I will go there when I need a trailer or truck. I will also recommend others to use this store when needed.
Robert Tarin- Rating:
- 5.0
Great people to deal with. Mush Better than most. Good price that really helped me with this high inflation. But again, the people were great to work with.
Robert Tarin- Rating:
- 5.0
You guys are top notch!
Roy Deliger- Rating:
- 5.0
THE MANAGER AND ALL HIS EMPLOYEES ARE EXCELLENT WORKERS I THANK THEM ALL 🙏
steven Bakken | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Stephen Collins- Rating:
- 4.0
The area isn't the safest so I took a picture of unlocked back area that I stored the rented appliance dolly. Didn't want it stolen and charged for it. I also took picture of mileage and gas meyer/gauge
DIANNE PIERCE- Rating:
- 5.0
Customer did not leave a comment.
Matthew Hicks- Rating:
- 5.0
Customer did not leave a comment.
Aamir Raza- Rating:
- 5.0
Easy pick up and easy drop of in the city of Pomona. Well worth my money to rent a trailer and hook it up to my Tahoe then go rent a pickup truck from a local hardware store.
Victoria Maliszewski- Rating:
- 5.0
Customer did not leave a comment.
Victoria Dashjian- Rating:
- 5.0
Driver was helpful, courteous, and knowledgeable about the company’s procedures. Driver also was customer friendly and a relief during a hectic time of moving a 5 bedroom home into storage boxes. We will request Cherii Shea the next time we move.
Gilbert Henderson- Rating:
- 5.0
Excellent customer service. The check in and check out were efficient and the gentleman were professional and polite.
Katherine Both- Rating:
- 5.0
Customer did not leave a comment.
Adrian Diaz- Rating:
- 5.0
David was a very attentive, professional and thorough would recommend this place anytime and especially David. He is a saint.
LINDA RUIZ | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Elizabeth Valenzuela- Rating:
- 5.0
Customer did not leave a comment.
Nancy Hernandez- Rating:
- 5.0
It couldn't have been a smoother experience! I rented a 5x9 trailer with a ramp, felt like I wasn't towing anything at all. Overall very happy and will be renting them again!
Jesse Slattery- Rating:
- 5.0
Customer did not leave a comment.
Christina Seigneur- Rating:
- 5.0
Customer did not leave a comment.
Jeremy San- Rating:
- 5.0
What I saw was staff was very cordial to other customers while helping me. Got done with me and moved to the next customer.
William Nikon- Rating:
- 5.0
Customer did not leave a comment.
Dominique Louissaint | First Impressions- Rating:
- 5.0
Excellent service by Corie!
VALENTIN ESTAY- Rating:
- 5.0
Customer did not leave a comment.
Richard Prudencio- Rating:
- 5.0
Customer did not leave a comment.
Kim Mashburn- Rating:
- 5.0
every thing was good , the staff was realy great and friendly ,
mohamed elamarragy- Rating:
- 5.0
Customer did not leave a comment.
Crystal Allum- Rating:
- 5.0
Everyone was very knowledgeable, friendly, and helpful.
Lillian Ku- Rating:
- 5.0
Customer did not leave a comment.
RENE MEDINA- Rating:
- 5.0
Customer did not leave a comment.
Samuel Aguilera | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jose Puga- Rating:
- 5.0
Customer did not leave a comment.
Jeremy San Filippo- Rating:
- 5.0
Customer did not leave a comment.
Gordon Maynard- Rating:
- 3.0
Customer did not leave a comment.
FELIX RICARTE- Rating:
- 5.0
Very helpful and courteous
VICTORIA RODGERS- Rating:
- 5.0
Good service and support---
christina Reiff- Rating:
- 4.0
The customer service was exceptional!
Darrell Lee- Rating:
- 5.0
When I arrived to this Pomona location, I was greeted by David who was able to provide me all the information I needed prior to my move and help me make a reservation for my U-Haul. On my pick up day, she assisted me and got me on my way very quickly and the return process was just as pleasant. Highly recommend this location.
EDWARD CAMBA- Rating:
- 5.0
Customer did not leave a comment.
Catherine Torres | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Bryan Reyes- Rating:
- 5.0
Customer did not leave a comment.
floyd johnson- Rating:
- 4.0
Customer did not leave a comment.
LUDD TROZPEK- Rating:
- 5.0
Customer did not leave a comment.
gregg stockdale- Rating:
- 5.0
Customer did not leave a comment.
Jaime Mendoza- Rating:
- 5.0
Customer did not leave a comment.
Susie Rabino-Phillips- Rating:
- 5.0
Customer did not leave a comment.
Ali Yasine- Rating:
- 5.0
David Sahagun, General Manager is absolutely the most kind and helpful person ever! He goes above and beyond to accommodate his customers and just makes the grueling experience of moving much easier!! 10 Stars to the best U-Haul General Manager ever!!
Tracy Marquard- Rating:
- 5.0
Very friendly and polite
Jim Smith- Rating:
- 5.0
Customer did not leave a comment.
Kim Stagg- Rating:
- 4.0
Very good and efficient service!
Tony Raygoza- Rating:
- 5.0
Customer did not leave a comment.
Sergio Aguilar | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jerald Merriott- Rating:
- 5.0
David and his staff is the best here
gavin shy- Rating:
- 4.0
Customer did not leave a comment.
Joel Altman- Rating:
- 5.0
Customer did not leave a comment.
Gerardo Avila- Rating:
- 1.0
The person that helped me that morning was disrespectful and was taking to much time talking to the his first client about family matters. I asked him how long it was going to take a he replied with a smart remark.
Isabel Yager- Rating:
- 5.0
My overall experience was exceptional
Arthur Gutierrez- Rating:
- 5.0
Employees are friendly, knowledgeable, and helpful.
javier luna- Rating:
- 5.0
The gentlemen at the counter offered excellent customer service.
Joey Hinzo- Rating:
- 5.0
Customer did not leave a comment.
Anita Richards | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
JULIO SANTIESTEBAN- Rating:
- 5.0
Customer did not leave a comment.
JAMES SAMPSON | Overall Experience- Rating:
- 5.0
It was a little inconvenient to have to put gas in the vehicle right after picking it up. Also the truck seems to choke some when shifting from 1 to 2nd especially when trying to merge on the freeway. A little scary.
Linda Lewellen- Rating:
- 5.0
Continue to have a smile and friendless.
Terena Twyman- Rating:
- 5.0
Customer did not leave a comment.
alfredo hernandez- Rating:
- 1.0
Clean the Trucks!! I rented a picknup that was Filthy and smelled like Cigarettes only 7sed it for 3 Hour's and the Manager charged me 25.00 for Cleaning smh
KENNETH HOBSON- Rating:
- 5.0
Staff here are incredibly helpful!!!!!
YVONNE HALE | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
ANGELINA CRITELLI- Rating:
- 5.0
Have at least one person in the front to help customer, that way we do not have to wait too long to be helped
Cruz Gurrola- Rating:
- 5.0
Customer did not leave a comment.
Kimberly Walker- Rating:
- 5.0
Customer did not leave a comment.
Laura Mendoza- Rating:
- 3.0
Customer did not leave a comment.
Alisha Reason | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Ryan Collins- Rating:
- 5.0
The staff were very helpful and very supportive.
Elizabeth Escoto | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Danta Moore- Rating:
- 5.0
Nothing, it was great
Christie Herring herring- Rating:
- 5.0
The customer service is always very good and the guys are always friendly and polite. If they are a little busy with other customers, they apologize for the wait and work on getting to the next customer as soon as a possible.
Ingrid Armstrong- Rating:
- 5.0
Customer did not leave a comment.
ARISABETH CASTRO- Rating:
- 4.0
Customer did not leave a comment.
Brenden Ohara- Rating:
- 5.0
This is the best UHaul ever. The staff are always knowledgeable and kind. This is the place to go if you need ro haul, tow, or move.
Robin Burnes- Rating:
- 5.0
Cargo van inside very worth smell. Looks like fish smells.
JASON WANG- Rating:
- 5.0
Customer did not leave a comment.
John Thomas- Rating:
- 5.0
Customer did not leave a comment.
Kathy Reliford | Overall Experience- Rating:
- 5.0
Everyone was very nice and helpful.
mary aguirre | Overall Experience- Rating:
- 5.0
Everything went smoothly. Everyone was very nice and smiling. Very accommodating. From picking up the truck and including the movers were just awesome.
mary aguirre | First Impressions- Rating:
- 5.0
CoreyJennings was fantastic You need more of him...lol
LESLIE CORRAL | First Impressions- Rating:
- 5.0
I love U-Haul.
Ruth Gillette | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Ruth Balsach | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
VANESSA ANCHONDO | Overall Experience- Rating:
- 5.0
I really think them for let us use the truck thank you so much
CASSANDRA STEWART | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
TINA TORRES | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
juanita rodriguez | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Juanita Rodriguez | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jacqueline Deluna | First Impressions- Rating:
- 4.0
Just no lights in my unit other than that was solid
Nicholas Harriman | Overall Experience- Rating:
- 3.0
David the manager was such great help. He was professional and courteous.
emiliano hernandez | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Gloria Arciniega | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
PAUL WILEY | Overall Experience- Rating:
- 5.0
The staff went above and beyond to help us and make sure we had everything we needed. I had a great experience there after having such a horrible day. They made it a lot better. I am grateful for their help and positive attitude. Thank you for hiring them. Also, everything was so clean and kept. I will always recommend UHAUL.
Janet Randall | First Impressions- Rating:
- 5.0
Friendly and respectful
Hector Vasquez | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
candace sears | Overall Experience- Rating:
- 4.0
It was a good experience and will Use the service again.ThankYou.
Diana Jeffers | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Karen Thompson | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
linda rachele | First Impressions- Rating:
- 5.0
I really like uhaul
Reyna Quijano | First Impressions- Rating:
- 4.0
Great place for secure storage. The premises are usually kept clean, but I have been in before and seen some debris, sometimes a food wrapper here or there, and other small details. I used the bathroom once and that was very clean. No issues with communication or staff. I would recommend this facility for convenient storage.
Jacob Ramirez | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
ANEESAH ANSARI | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
erin clark | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
AGAPITO MARTINEZ | Overall Experience- Rating:
- 5.0
David Sahagun’s U-Haul team is the best we have ever worked with in over 40 years, across several states. First rate people all around.
Robert Grimes | Overall Experience- Rating:
- 5.0
David the manager of the Pomona store on n Garey. Is an asset to your company!! Very professional & extremely helpful & friendly! He deserves some sort of bonus or recognition
MARY HEGEMAN | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
CHRISTIAN WATSON | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Lydia Reid | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
gloria arcinigea | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Tracy Jennings | Overall Experience- Rating:
- 5.0
They went above and beyond.I’ve never been to storage facility and it a truck rental place. Where they treat you so well. They do their job correctly they care about their customers. Excellent. I appreciate them so much.
Michelle Arenas | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Tanya Cooper | First Impressions- Rating:
- 5.0
everyone is so helpful especially manager
walter chassereau | First Impressions- Rating:
- 5.0
The boss helped me out more than anybody ever has
michael lucero | Overall Experience- Rating:
- 5.0
Facility was clean had. I had no problems getting in and out. Onto no longer need the storage check out was easy also the staff are really professional and friendly. Thank you for everything
NANCY JACKSON | Overall Experience- Rating:
- 3.0
The staff were very helpful. I didn't wait around. They were accommodating and flexible. When a mobile storage unit was too big, they didn't hesitate to find a stationary storage that was the right size. My one issue was with what I am assuming is an automated letter. In October the rewards credit card I had on file at U-Haul for a monthly automatic payment was switched from one bank to another, well ahead of the expiration date. Instead of a letter or email saying, hey your card declined, could you call us with a new card, I get a letter DEMANDING payment or my storage unit will be locked and legal action taken. After paying regularly for months, I don't think that kind of letter is appropriate. The tone of the letter was threatening. Not a good experience. I'm assuming this was from the local manager. So, I won't be using u-haul storage at Garey Ave. again.
Richard Bowden | Overall Experience- Rating:
- 5.0
Thank you
Mark Hamilton | Overall Experience- Rating:
- 5.0
Thank you
Mark Hamilton | First Impressions- Rating:
- 5.0
Need later hour for those working. But I love u haul services. Customer representative Chico was excellent and provided quality service. He deserves a raise! Lol
Maria Burboa | First Impressions- Rating:
- 5.0
Access hours were only until 7:00pm. 9 or 10:00 closing time for access would've been much better. Some places are 24hr, but that may pose a security issue. Perhaps something worth researching? Biggest complaints versus competing storage facilities are low ceilings delimiting my overall storage volume and no in-unit lighting.
CAMERON FATEMI | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Mark Baines | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
donald zucconi | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Taneisa Contreras | Overall Experience- Rating:
- 3.0
I moved out on Friday so the guy gives me a receipt and it says my move out date is on 1/15/2023 so that’s wrong can you please fix that I don’t want any surprises I moved out Friday December 16 2022
Rosa Bojorquez | Overall Experience- Rating:
- 1.0
I had several concerns regarding homeless individuals living in some of the units. When I expressed my concerns, I was told that no units were rented to homeless. This was despite that I had personally seen them. As a result, I terminated my rental at U-Haul.
CAROLYN LOEWENSTEIN | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
gary mccroey | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Taneisa Contreras | First Impressions- Rating:
- 5.0
Over the past 1.5 years we have used the services of UHaul and I must say the staff was always helpful and friendly.
Mike Mata | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Lakaysha Barnes | Overall Experience- Rating:
- 4.0
The move in process was so easy, much easier than other places I’ve used. I had rented a U-Haul one way truck and took advantage of the first month free rent and I appreciate that it is truly free and no fees. Thank you!
Tami Montgomery | First Impressions- Rating:
- 4.0
My only problem was a one time break-in on the facility.My unit along with others were broken into. The unit was repaired,and no other problems. I, m on a fixed income and cannot continue to pay the rental amount.
Olivia Pollard | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Teresa Fuselier | Overall Experience- Rating:
- 2.0
1. My unit was damaged by a vehicle still don't know the truth why? 2. I was assulted by a woman customer for wanting to use the bathroom woman was very territorial over bathroom. 3. Black males were approaching me at my storage unit asking if I had anything to throw away 4. Homeless People were hanging out at storage property leaving trash 5. UHUAL Truck I rented for move out had some issues no water for windshield wipers to clean dirty windows, all windows were dirty, interior of truck was dirty had to clean windows and interior, A/C unit not working properly. 6. Please check billing- truck rate 19.95, Safe Move 14.00, Miles used 74.4 @1.09 returned with same gas amount. My bank account is still showing $157.27 deduction.
Rosemary Jimenez | Overall Experience- Rating:
- 3.0
I just don’t like I couldn’t access my storage after 7pm on Saturday
Alicia Cumplido | Overall Experience- Rating:
- 5.0
I'M SO HAPPY ALL THE EMPLOYEES WERE SO HELPFUL BECAUSE THEY TAKE THE TIME TO MAKE YOU AT HOME AND THEY, WALK THE EXTRA MILE TO HELP YOU. THANKYOU AND GOD BLESS YOU ALL.
Jose Navarro | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Theresa Boutte | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Richard Estrada | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
CYNTHIA SULLIVAN | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
anna noriega | First Impressions- Rating:
- 2.0
Customer did not leave a comment.
Zaleka Turner | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Tracy Jennings | First Impressions- Rating:
- 5.0
Very nice fast less than 10mins wait!!! Everyone was social able
GLYNESHA FURGERSON | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Savana Martinez | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Brian Rivas | Overall Experience- Rating:
- 2.0
They gave us the wrong address for our storage unit and sent us to the wrong location
Reilly Flaherty | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
cheryl takacs | Overall Experience- Rating:
- 5.0
REALLY AFFORDABLE AND SAFE
ANTHONY NG | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Deonna Cox | Overall Experience- Rating:
- 5.0
Excelente servicio
Jose Aguilar | Overall Experience- Rating:
- 5.0
Jose was knowledgeable and helpful! All of the other outside staff were also friendly and helpful! Thanks for all of your help!
Kayla LEWIS | First Impressions- Rating:
- 4.0
Todo bien gracias por el servicio
sonia alvarez | Overall Experience- Rating:
- 2.0
Never moved in this spot was hot dirty and doors hinges were messed up
Justin Herrera | Online Move In- Rating:
- 5.0
Good experience just wondering why the did not have information over the phone about storage prices
Maria Burboa | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Frank Gonsalves | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Bruce Welch | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Kris Nanda | Overall Experience- Rating:
- 1.0
The manager booked our storage unit and we had the contract, but favoring the other client who didn't have a contract
daniel velarde | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Javier Cime | Overall Experience- Rating:
- 3.0
Customer service was good. I do wish the hours for access matched the website, which are listed as 5 AM - 10 PM. I even called to confirm and was told that the main store closes at 7 PM, but access card or pin # I would be able to go into the storage section until 10 PM. I went today at 6:30 PM and they warned they would be closing at 7 PM. Other than this, I've had a great experience going to this location. Staff is helpful. No complaints.
Deonna Cox | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Janet Jonker | Overall Experience- Rating:
- 5.0
Over the past year the staff was alway polite and helpful.
Peggy Mata | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Frank Villarreal | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
richard cunningham | Overall Experience- Rating:
- 5.0
This is a good location, centrally located in Pomona. David and the other staff are helpful and courteous. The only downside is all the homeless hanging around the facility. I had to constantly keep my head on a swivel to keep aware of my surroundings. I would definitely use U Haul and this location again.
stephen allison | Overall Experience- Rating:
- 5.0
Great experience
Mason Mandujano | First Impressions- Rating:
- 5.0
The manager David and his staff were always professional, helpful and courteous. They were willing to go the extra mile to insure all my needs were taken care of. Thank you David and staff.
RALPH FLOYD | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
JOSEPH LEWIS | Overall Experience- Rating:
- 5.0
Tony is the best, everything is clean and nice.
Shadi Addas | Overall Experience- Rating:
- 4.0
Your assistant manager was fast, polite, kept me informed and walked me through. Thank you for helping me.
Michael Rojas | First Impressions- Rating:
- 5.0
Prob one of the most amazing staff and professionals to rent from. David and his staff kept me informed and hoped me every step of my stay thank you all
MARKAY LEWIS | Overall Experience- Rating:
- 5.0
All the staff were wonderful and so polite. David the manager was unbelievable. I serve in the military and I’m always being sent out of the country for training or on temporary assignments and can’t always make my payments on time. David would waive my late fees and even gave me his personal cell number so I can make my payments directly with him. I was just recently deployed to Ukraine and he made sure my unit was closed out and sent me a message letting me know it was done. My overall experience with him and all the staff was impeccable and well worth every dime I spent.
ROSE HAM | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Ermal Williamson | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Manuel Arenas | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
MONTGOMERY ISAIA SPATES | First Impressions- Rating:
- 5.0
Thank you holt ave. team you are awesome.
Ana Cirino | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Edward Moreno | First Impressions- Rating:
- 5.0
The representative at the location I use was helpful and friendly
Jef Travis | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Manuel Arenas | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Brandon Lugo | Online Move In- Rating:
- 5.0
Love working with U-Box, and U-Haul staff across country twice.
Regina Reynolds | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
judy lujan | Overall Experience- Rating:
- 2.0
The unit 1135 that was rented to me has a huge piece of drywall missing giving access to my belongings from the adjacent storage unit . I would like to be compensated for this lack of security on your part .
Robert Scott | First Impressions- Rating:
- 5.0
You've always been very friendly and helpful, whenever I need to rent a truck or anything I've need I'd a good customer service
Araceli Larios | First Impressions- Rating:
- 5.0
Everyone was extremely helpful and professional I have never used public storage before and I was a little apprehensive about the whole thing. My unit is convenient and very fairly priced. I am very happy I chose Garey Rental and Storage
Patricia Venable | First Impressions- Rating:
- 5.0
The manager was very professional and friendly.
stephen allison | First Impressions- Rating:
- 5.0
Tony is the best, :)
Shadi Addas | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Carolyn Ralph | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Douglas Viturino | Overall Experience- Rating:
- 5.0
I would recommend this location highly. Everyone was very helpful and the location was always clean. It would have been nice if there had of been a way to have the lights stay while I was in my unit.
DOLLY DENLY-BLUM | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
CHRIS ROBINSON | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
SELESTINO SOTO JR. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
TONIA JOHNSON | Overall Experience- Rating:
- 1.0
Firstly staff must learn to write clients names correctly! My first name is Jonathan but not Jonathon as is displayed here! I am disabled senile customer in a wheelchair Secondly, The Behavior of a staff member at the N Garey location named Karl was insolent n displayed gross insurbodination n should be removed from performing such essential customer services like that for U-Haul Customers! N should be terminated immediately To me his behavior poses a great liability to the company! Thirdly, I rented the U-Haul truck one way from Bakersfield California to Montclair San Bernardino County n to be dropped off at the North Garey location in Pomona n qualify for a month’s free storage facility at the same location After a lot of unnecessary wrangling with Karl the truck was dropped off I arrived home n noticed that my American Express Card was charged $65.00 I called U/Haul to find out what the charges of $65.00 was for? Initially I was told it was for gas! Attempt was made the day before with the tank fully filled n Karl rejected the drop off! What is the charge of $65.00 for? This case is filed for dispute Slready my credit card had been charged $181.00 plus for the trip Bakerfield to Montclair California Please stop charging my credit card unnecessary because it is In your possession I will prefer monthly bills sent to me for settlement I am very disappointed in U/Haul n will never refer anyone to u! Jonathan Joe Simons dated 20/31/2021
Jonathan Simons | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Henri Prevost | Overall Experience- Rating:
- 5.0
This place was great! Always super clean. The manager David is so helpful and kind! I Would recommend this location to everyone!!!
Anthony Duran | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Harminder Kaur | Online Move In- Rating:
- 4.0
For questions number 1 and 5 I answered both no. It was really half yes and no for both questions. Answer 1 the facility felt secure however by storage row never turned on. Luckily there was natural light from the window. Answer 5 although, facility was clean the storage area, restroom, lobby and indoor painting the lighting in my storage area wasn't working.
Rosaura Castillo | Overall Experience- Rating:
- 1.0
I reserved 2 10x10 units over the phone, and when I arrived they had only reserved one of them. I was forced to use a different storage company to store the rest of my inventory.
August Jaussen | First Impressions- Rating:
- 5.0
Thank you
JOSEPH LEWIS | First Impressions- Rating:
- 5.0
Everything went well, the staff were helpful and there was more than enough space to move in and out of the unit. Excellent
Dewayne BIAS | Overall Experience- Rating:
- 4.0
Very satisfied with everything
Maria Diaz | First Impressions- Rating:
- 5.0
I like how they treat you
Sara Holliday | First Impressions- Rating:
- 5.0
Thank you to David always helping me out. Appreciated
Raquel Gonzalez | Overall Experience- Rating:
- 3.0
Some of the staff were good to work with, others less so. They didn't have the unit I'd reserved ready when i arrived, so gave me another unit. All the units were dark and small, and the hours aren't convenient. While some of the staff is friendly, the one who rented me a van had a sticker that said "owner" on his nametag and was the least helpful and competent of the staff.
Joe Millham | Overall Experience- Rating:
- 5.0
The manager David was very helpful and courteous to customers like myself. Great customer service, respectful and helpful. Thanks David your the best.
Rosemary Jimenez | First Impressions- Rating:
- 3.0
1st month free is not true, even though the representative specifically stated i qualified for it, accesse hours state until 10 pm but that is also false Information. Facility closes at 7 pm, drive up access is also false information.
Alexis astorga | First Impressions- Rating:
- 5.0
Excellent! Even helped us jump start one of our cars when it couldn’t start. Highly recommend this U-Haul location. David and Dennis were very helpful.
Nnaji Ideozu | Overall Experience- Rating:
- 3.0
I cleared my storage on the 3rd of August. Spoke to an employee and informed him we moved out of our space. He said take pictures and they'll take care of the rest. They didn't close out my space and I was sent a upcoming payment notice. It took 45 minutes on the phone to resolve their mostake.
Nicholas Stanisci | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Denise Smith | Overall Experience- Rating:
- 2.0
My unit had ants, i was once locked inside the facility for over an hour because they locked up early and no one bothered to check if anyone was still there not to mention that there is no way to reach the actual facility by phone when you call the listed number it gives you the 800 number and you can be on hold indefinitely, and the parking lot is always covered in broken glass and litter. It is poorly managed but the staff was always friendly just not very helpful. I had an outdoor unit and 2 uboxes there. I requested access to my 2 uboxes and was told to deal directly with the GM, i gave 2 days notice and the boxes weren’t put out until 1 pm and i wasted money and time renting a trailer and when i came to get a couple essentials with my car they had put the units away even though i let the GM know i would be back before close to access them. This location is a mess.
Meaghan Reed | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
TONIA JOHNSON | First Impressions- Rating:
- 3.0
Demasiado roedores en las Instalaciones
Julieta Valentina | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Delores Glynn | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Armando Gonzales | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Carlos Gutierrez | Overall Experience- Rating:
- 2.0
I had to throw away some items that got mildew on them from the unit's floor. The lights didn't stay on continuously.; only when someone walked up and down the aisle. The location was a poorly planned facility. I'm relieved to be rout of that facility.
Karla Blew | Overall Experience- Rating:
- 2.0
I had to throw some items away; due to problems with the floors in my unit. I was disappointed that the Pomona CA facility didn't stay open until 10 pm. I couldn't get helpers to move items out due to the time they closed the building. There were no ramps for the units upstairs.
Karla Blew | First Impressions- Rating:
- 5.0
Nothing but high marks for this Uhaul
richard weiss | Overall Experience- Rating:
- 5.0
I am so sad to move out from this storage facility to another one this was the best storage and the stuff.
Zaheen Siraj | Overall Experience- Rating:
- 5.0
David, behind the desk, made my interaction with this particular U-Haul a very satisfying experience. He went out of his way to help us and I have used this U-Haul many times in the past and will continue to do so.
Lenard Troncale | Overall Experience- Rating:
- 5.0
Super easy sign up and move in. No hassle, no problems.
K Scott Hillman | Online Move In- Rating:
- 5.0
David was super nice and helpful! He answered all my questions and made the experience easy.
Anthony Duran | First Impressions- Rating:
- 5.0
Thank you
Mohammed Alsaffar | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Stephanie Barba Reyna | First Impressions- Rating:
- 4.0
David, the General Manager very helpful and kind, willing to assist as needed. My unit was damaged during a beak in, appreciate the assistance with this matter.
Nina Erving | Overall Experience- Rating:
- 3.0
I didn't like the fact that the price was not updated. It was more costly
MAURICIO RUIZ | First Impressions- Rating:
- 5.0
Staff went out of their way to make sure I was pleased with my purchase and long-time stay.
Lenard Troncale | First Impressions- Rating:
- 5.0
Helpful and responsive team
Robert Lowry | First Impressions- Rating:
- 5.0
Glad it’s done
LORA BOWEN | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Kimberly Torrence | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
paula brown | Overall Experience- Rating:
- 4.0
Floor staff were very helpful and willing to help work.
Dewayne BIAS | First Impressions- Rating:
- 5.0
The Manager was very helpful and nice.
Maria Elizalde | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Vanessa Zarinana | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Delores Glynn | First Impressions- Rating:
- 5.0
Staff very helpfull
FRANCISCO TORRES | Overall Experience- Rating:
- 5.0
If you can correct the spelling of my first name. Your paper work show--OLIVA. My last name is incorrect also.The correct spelling of my full name. Olivia Pollard
Olivia Pollard | First Impressions- Rating:
- 4.0
Chose above average because when I called the number for the facility, I would get a call center and they were never able to transfer me to the actual store. They would always say they’ll send a message to call me back. They would never call me back. Only time they did was when I’d pay my rent late since no one could help with changing my due date or extend the due date to avoid the late fees. So I paid the $27 late fee every month for almost a year. Other than that, I love this facility and the staff! Call center needs some customer service training and more access to assist with accounts tho...
Emily RENDON | Overall Experience- Rating:
- 5.0
Excellent service.
Ruth Gillette | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Michelle Menard | First Impressions- Rating:
- 5.0
David was very nice helpful and knowledgeable
Ernestina Carter | Overall Experience- Rating:
- 3.0
There was diabetic hypodermic tips in our unit from a previous renter. All they said when I brought them to the front desk was, "Thank you." Come on, there were needles left in there from someone else.
Joseph Sweeney | Overall Experience- Rating:
- 5.0
Great Staff and Outstanding Management David and Jesus is awesome! I highly recommend!!!
Kenneth Smith | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Gerson Suchite | First Impressions- Rating:
- 4.0
The light above my unit was never working.
NADINE BUGARIN | Overall Experience- Rating:
- 2.0
Customer did not leave a comment.
Jeffery Fitzpatrick | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Cassandra Claudio | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Rebekah Cohen | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Azucena Medina | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Radon Rosborough | Overall Experience- Rating:
- 5.0
The mgr (David) and his staff are most helpful, especially in the context of college students needing support during all the unexpected move-out and move-in variations withto covid. They are very customer focused, which is hard to find these days. The only request would be to have the local number posted and more available. The 800 number helps with most basic scheduling, but when I as a customer need something more specific and need to talk with the local office, it was impossible to find a phone number that I could call directly. I do appreciate how the mgr responded to my requests, but it would be perfect if local office numbers were more accessible.
Nathaniel Braswell | Overall Experience- Rating:
- 5.0
Keep up the good job!!!
ALEJANDRO GRIMALDO | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
April Chiu | Overall Experience- Rating:
- 2.0
I came in advance to get a storage for a friend. I explained everything to the salesman. I even got the key. The day my friend went to move in, they were told that they didn't have a unit, so they somewhere,and I canceled the unit
cynthia Brown | Overall Experience- Rating:
- 5.0
Good management
Christopher Rodriguez | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Mohammed Al Khayyat | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Christopher Rodriguez | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Saul Ortega | Overall Experience- Rating:
- 5.0
Honestly she was amazing went above and beyond loved working with her she’s had bar far the best amazing customer service
Bianca Galaviz | First Impressions- Rating:
- 2.0
From the moment we got the Storage Unit it should have been 1 month free. Instead it was charged and we got emails, phone, and text alerts saying we owed a bill. We went to storage unit but not even a week after just getting the storage unit we had not slip and lock on our storage unit! Unacceptable.. We go into office to the very people who just gave us the unit and they remember us and so they didn't have answers as to why it happened and how it was someone else fault and no ownership taken. Very bad experience with this process!
Khori Blackston | Overall Experience- Rating:
- 5.0
This is my second time renting from this facility, the staff is so helpful and friendly. I love their indoor facility with climate control, main reason why I choose them over other storage facilities. They also give you the first months rent free and if you ever need to upsize Or down size they have a great selection to do so.
Frania Garcia | First Impressions- Rating:
- 4.0
I brought a friend to help me move my things and he said hes never been in a storage place like that He found it to be very clean and secure. Thank you!
LORI LYNN NELSON | Overall Experience- Rating:
- 5.0
NA
Edmundo Cabrera | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Christina Ocampo | First Impressions- Rating:
- 5.0
Friendly staff. Always helpful. Secure and clean.
MARTHA MAGALLANES | Overall Experience- Rating:
- 5.0
The staff was very kind and helpful. I highly recommend this location.
April Chiu | First Impressions- Rating:
- 5.0
Awesome
David Reasby | Overall Experience- Rating:
- 5.0
Great experience. I would definitely recommend them.
Sheilah Tripp | Overall Experience- Rating:
- 5.0
Great Service! Very professional, knowledgeable, organized and on time! They were able to correct shipment mis-information from general office. Pleasant and calm especially when I’m tired n rushing.
Margaret Cardiel | Overall Experience- Rating:
- 5.0
Thank you again Jesus and Issac @ the Pomona in California off Garey Ave
Angelina Tenorio | Overall Experience- Rating:
- 5.0
Manager/Owner was extremely helpful. We travel for business selling semi precious jewelry at special events such as County fairs and we recognize and appreciate excellent customer service.
JOHN GUSTAFSON | First Impressions- Rating:
- 5.0
Everyone at Uhaul was very helpful and storage unit clean and secure. The young man helping me with my storage unit rental was professional and thorough. A good experience all around.
Lorraine marshall | First Impressions- Rating:
- 5.0
Yes, very nice. Very very nice. Twice as nice. Make that three times as nice. How many nices is that? I lost count, but its still pretty nice.
Shadi Addas | First Impressions- Rating:
- 1.0
Very very bad bugs there like a lot I had to throw alot of my personal belongings away due to the bugs
Angela Davis | Overall Experience- Rating:
- 5.0
Very good Tony help me a lot.
Rosie Villanueva | First Impressions- Rating:
- 5.0
very busy, but still staff was helpful and very polite
Salina anderson | Overall Experience- Rating:
- 5.0
After all my problem , I found a wonerderful manager who helped me so much.
Mary Kay Banks | Overall Experience- Rating:
- 5.0
all good
Art Delgadillo | First Impressions- Rating:
- 5.0
the customer service was great. They took the time to explain in detail how things work and gave me the best price. I will continue to do business with them.
Teddy Green | First Impressions- Rating:
- 5.0
I never have no problems !!
ALEJANDRO GRIMALDO | First Impressions- Rating:
- 5.0
They were nice an helpful. U haul kept sending to uhauls not close to the address I was going too. Plus i need a copy of my bill Thank you
Mary Kay Banks | First Impressions- Rating:
- 5.0
great service, nice people
Kristina Hallberg | First Impressions- Rating:
- 5.0
Thank you! The transition from another U-Haul facility in Riverside Ca to yours was an easy one! I had a storage with you for 2 years and my unit was clean.....no visible animal dropping at all!thanks
Anna Nila | Overall Experience- Rating:
- 5.0
Ira was extremely helpful and answered all of our questions. This is by far the best experience I've ever had with a moving company. Would definitely recommend to anyone.
Lucas Hill | First Impressions- Rating:
- 5.0
Excellent customer service! Thanks!
Eric Wibbelsmann | Overall Experience- Rating:
- 5.0
Good people ,good service !
ALEJANDRO GRIMALDO | Overall Experience- Rating:
- 5.0
My move from Michigan to California went stress free. The delivery guys that U-Haul arranged at California were also awesome. This is one of the cheapest and best quality long distance move.
Prashant tirumani | Overall Experience- Rating:
- 5.0
Marco's crew is always professional, knowledgeable, and helpful. Even with Marco not their, David is handling business!!! Sincerly, Nancy Reyes Frequent User
NANCY REYES | Overall Experience- Rating:
- 5.0
All staff are courteous and friendly. I have always had a very positive experience and feel well taken care of.
Beth Watschke | First Impressions- Rating:
- 1.0
Very poorly designed center All large units were in back of facility VERY tight corners to get to unit & low unit door heights -Our 2 couches were ruined to getting to the unit
Johnny Valencia | Overall Experience- Rating:
- 5.0
Great help
FRANKIE OWEN | Reservation- Rating:
- 5.0
I received superior customer service for my rental space at U-Haul Moving & Storage at Garey Ave from both Marco (checkin) and Joshua (check-out). Even though lines were long, the service was quick.
mitchell seto | Overall Experience- Rating:
- 5.0
David was amazing , very kind patient and helpful he was just great
erin reifler | Reservation- Rating:
- 4.0
Unit had not been swept but otherwise fine. A mistake on the contract was caught but did not get a full copy of the revision until I asked. This seemed a bit odd to me. Otherwise, it was great
charlene atkins | Overall Experience- Rating:
- 4.0
no comment
justo garcia | Overall Experience- Rating:
- 5.0
Very nice employees and helpful
JULIANNA MAGEE | Overall Experience- Rating:
- 5.0
It was convenient and accessible when I needed it
Mark Peralta | Overall Experience- Rating:
- 4.0
Thanks for everything God bless
SHAMEICA LEE. | Overall Experience- Rating:
- 5.0
There was one employee that I had to deal with several times (Angel). He was unwilling to help with even the most basic tasks. He wouldn't even help me find my unit. Otherwise my experience was great!
Jesse Hazen | Overall ExperienceAdditional Services at this Location
-
Moving Trucks
We have the largest selection of new trucks!
-
Trailers & Towing
Our cargo and utility trailers start at $14.95!
-
Self-Storage
We have the most coverage in North America!
-
U-Box® Containers
We ship across town or accross the world!
-
Moving Supplies
We sell hundreds of products to make moving easier!
-
Trailer Hitches
U-Haul is North America's #1 hitch installer!
-
Propane
Propane service delivered straight to your door!
-
Trucks for Sale
We have the largest selection in the industry!