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TRAVIS B | Overall Experience
Customer Reviews for U-Haul Moving & Storage at Florida Ave
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Well organized, staff friendly clean environment price worth it
LAVERNE S | First ImpressionsDana, amber and all of the staff are awesome! I would recommend uhaul to everyone
Jennifer P | Overall ExperienceMy storage unit got broken into and it leaked water so all of my stuff now has damage I would not recommend you guys to anyone
CANDACE M | Overall ExperienceI don’t the fact you guys couldn’t pro rate my bill. Due to me leaving the storage after 2 days it has been paid. I should have gotten some money back. So basically it was a waist of paying. Which I do not like at all.
RONESHA K | Overall Experience5 great years! I love their service and my items felts safe and secure.
Jeffrey C | Overall ExperienceI had to move stuff out of a unit in order to get the correct unit but it all got worked out just caused me extra work to move stuff.. she should of paid more attention to what she was doing. No one was in store there was a friend of mine that came with
LISA K | First ImpressionsOnly had a problem once with AC going out for about 2 months.
barbara N | Overall ExperienceWonderful experience if I’m ever in need of storage again I will definitely be back !
Samantha I | Overall ExperienceFrom 10pm to 8am are the only time the units was unacceptable unless u got a note permission to use it and it has to be a good one. So no it's not 24hour access. I work evening and get off at 11pm it was hard tk try to load up our unit before having to go to work 10 hours. That's our only complaint.
Alfred A | Overall ExperienceI highly recommend U-Haul Moving & Storage. The staff were great. The manager Mrs Dayna Rodriguez was exceptional. The facility was gated and well secured.
Jacky M | Overall ExperienceUna experiencia muy buena
Jose B | First ImpressionsNice service
MARIO C | Overall ExperienceWhen returning the truck, they were friendly but we felt a bit like an inconvenience to the gentleman working outside when we pulled up. They also questioned some pre-existing damage on the roof that was not from us. We had to wait for a significant amount of time as they examined the photos from the truck before we left to see that the damage was already there but they forgot to put an X sticker.
Lacey LThe management kick me out of my storage unit. Because I was charging my phone up. I paid $126 for my storage unit that month. And they kept they lock on it I can never get in it. I feel like I'll racially discriminated on by the manager that lives on the property.Dayna Rodriguez, Is the General Manager. She took half of my money. I was racially discriminated on. She was very unprofessional. Yelling at me calling me racist slurs. All because I charged my phone up on the side of the building. they had no sign. Saying you couldn't do it. The storage unit was a 5x10. It's impossible to trash. I'm asking for a full refund of $126.
don s | Overall ExperienceThe staff, are very polite, very professional. The unit are always super clean. They are the only storage for me. And I would like to thank them for being awesome 😎
don s | First ImpressionsWilnelson went beyond his abilities to make our moving experience unforgettable. He was the main player in our unforgettable good experience. Thank you Wilnelson.
LUIS B | First ImpressionsThanks for your service it was great!!
don j | Overall ExperienceCall my check out of the storage. I was totally dissatisfy on the service that worker there They were very unprofessional disrespectful and just did not take my time under consideration I had waited from 4:35 until 730 to be done with U-haul. Because of ALL the run around that I received on yesterday Checking out they first gave me an incorrect move out. they secondly, did not bring the key to unlock. She came gave me another cold and left without taking the lock off my storage and she had to come back a third time. My storage I just was very, very this. disatisfied with my move out. The worker that came had to come twice with no consideration of I'm sorry I forgot the key. I'm sorry I was supposed to come and open the gate for you. She just was none concerned about her job. I wish I knew her name. Only her initial which was C thats what they call her ..and she was just a bad sore for Uhaul company. My number to be reached is area code 8136133402 at any time, thank you.
Candi B | Overall ExperienceThe only complaint I have is that the storage units are way too expensive! Otherwise everything else was great.
Penny J | Overall ExperienceI’m not a negative rater but the facts are I was given a higher rate price than the one offered to me by almost double! The counter guy was ok but reminded how tired he was and that he was the only person working the counter. I waited 45 minutes and did all the work lol (provided all my info via app).
Marco T | First ImpressionsThanks
Amy K | Overall ExperienceThe owner was truly amazing. Quick, friendly and efficient. Pleasure to do business with.
DANIEL O | First ImpressionsYour staff was the best and most helpful. thank you.
Tuong-Van W | First ImpressionsMuy buen servicio gracias
ADRIAN F | Overall Experiencealways guaranteed an issue at check in- i don’t think we had one reservation NOT marked as cancelled once we arrived, despite several attempts to confirm ahead of time. even with the storage unit we experienced the same issue, just to unpack our items and see our storage unit was locked. had to end up driving back to the place we got the keys because they would always hang up on us🫣 staff not really friendly but they’re not rude and that’s all that matters really. the reason i am giving 4 stars is because u-haul always makes it right and generally brings the final price down. again- at the end of the day that ls what matters most to us.
Cristina R | First ImpressionsI didn't receive my $50 deposit back.
SIMON W | Overall ExperienceThere was no lock in the room
George L | Online Move InExcelente
Karen G | First ImpressionsFriendly and quick.. no hassles
Jeremiah R | First ImpressionsMe and my family are homeless, yes we fell behind on the payments and I made sure I kept them updated. It was to the point I even spoke to Danya the General Manager of the store via text letting her know our situation. Tried to negotiate a way to save our stuff or even be allowed just to get our important documents out of there. I received an email stating that since we never communicated or reached out our unit was sold for $25 and we owe $345 I believe. I reach out to customer service and made a complaint that was suppose to be sent to the president of marketing for that location. Never got an email from customer service or any phone call back to discuss my situation.
TE'SEAN H | Overall ExperienceStaff was polite and willing to answer questions in person or phone. The storage area was always clean. I would suggest more light in the hall where the storage doors are. Moving in or out was easy especially with the available dolly. Thanks. Ill be back if I need your services again.
adlin s | Overall ExperienceI kept having to replace my DampRids and I didn't find out why until I moved out on 7/15/2023. There's a hole in the top and you can't see it. Once unit was empty my son-in-law had us close the unit with him inside, that's when he saw it. Unit 1009
Kathy L | Overall ExperienceThe rental price increased , and I spent three days calling before the unit was cleared for having moved out.
Vladimyr J | Overall ExperienceTerrible communication between the call center and facilities. Rented a furniture dolly on the first move and went to pick up and they didn’t have it. This time we got to storage unit and there was no lock left in the unit and the office was closed. Had to wait for someone to bring it.
Brady K | Online Move InAfter booking reservation for storage unit I showed up and was told the unit I reserved was not available and I had to relocate my storage to another U Haul that had our specific size unit available which was 4.6 miles from the original unit I chose
Brianna P | First ImpressionsEverything from the truck rental to the storage rental was absolutely great! The price was ok and a little over my head but is was still good because my first months rent was absolutely free! I love U-Haul. I wouldn’t choose another rental place!
RHONDA P | Overall ExperienceThe customer service is horrible, cause of the slow pace and communication, but not all staff. The facility is perfect
Alex C | Overall ExperienceExcellent work by all involved dayna Rodriguez excellent customer service thank you so much
Catherina V | Overall ExperienceOutstanding service, staff and facility!
LAUREN F | First ImpressionsNeed more carts. See yah soon
MARY H | Overall ExperienceThe General Manager helped with my move by ensuring her facility is well maintained. Cleanliness, along with the temperature for the climate controlled unit was perfect for all of my belongings. Also, the property was safe and secured at all times. Great job Dayna!
CHRISTIAN T | Overall ExperienceRented a 5x5 unit which was not really 5x5. It was about a foot smaller.
Ulbia I | Overall ExperienceYou have a great system, very streamlined, and easy to understand the instructions.
Angel S | Online Move InI was with Public storage before moving to U-Haul, what a difference, no comparison! Keep up the good work...
William B | First ImpressionsVery unclean and unorganized location.
Abdou C | Online Move InThe dimensions of the unit are not as posted. Rented a 5x5x5. My daughter who is exactly 5 foot tall. Had to bend down to get in.
Ulbia I | Online Move InGets hot in there sometimes other than that it's a good place
Charles R | Online Move InStaff is disrespectful
CLYDE H | Overall ExperienceThis location was clean and convenient. I kept it much longer than I needed it but knew it was safe/secure and didn’t cost too much.
BRIAN N | Overall ExperienceBusiness operations is great, but the young lady at your office was rude and very judgemental
CLYDE H | First ImpressionsI ordered 3 U pods to move my belongings from RI to FL. I contacted Uhaul in Tampa to reserve a large storage unit. I asked if the place where the storage unit is, is the same place where the pods would be dropped of so that I could move my things from the 3 pods into the storage unit. I was told yes. Everything was set up. On my way to meet the driver with the pods, I received a call from Uhaul. The woman asked if I was getting a package delivered and I told her yes, 3 U pods. She said that I had given them the wrong address. She said she gave the correct address to the driver and would meet him there. When I call there the pods were there and the driver was driving away. The pods were at 10400 North Florida Ave. the storage unit was at 9505 North Florida Ave and the U Haul office was a different address. I would have to now get a truck to put thing from the pods into and then drive it 2 blocks down the road to the storage unit, which I was assured that I would not have to do. Then when I went in to rent the storage unit, I was told that the biggest available was a 10X15, not was I reserved. I reserved a much larger unit. Finally I pulled up the reservation and a manager type happened to be walking by and was able to help the young man find my reservation. The hole experience was frustrating!
JOSE A | First ImpressionsThanks to the cleanliness and knowledgeable staff.
Lesley S | Overall ExperienceI give all employees 5stars for excellent service
SHERARAKA D | Overall ExperienceNo comment
Tommy W | First ImpressionsThe hour of entering should be longer
FRANCES D | First ImpressionsThe two female associates were outstanding very helpful and just outright the best I have ever seen.
Antoinette b | First ImpressionsI purchased a lock from the facility that I never received, I got the general manager and she never answered
Devonya U | Online Move InAlways have enjoyed doing business with you 😘
Jennifer P | First ImpressionsAwesome team
Sheraraka D | First ImpressionsThis was the worse experience I have had with U-Haul. On Saturday 12/31 I rented a truck from Daytona Beach to Tampa thought I was going to be able to go to the storage on Sunday 1/1 which I was told the facility would be open but when I called to see what time they were closing I was then told they were closed and I wouldn't be able to get the unit until Monday which I had to work from 6-2, not to mention the truck was supposed to be returned at 1pm on Monday. When I called to see what could be done about that I was then told I had to keep the truck another day and pay for another day as well. Once I gotten off from work I went straight to the location I was assigned to only find out that I was on the 2nd floor and they had no elevators, I asked to be moved to a different location even if it wasn't climate controlled. Then I got to that location which said open until 7 and they closed. I called customer service and was on the phone with them for an hour being transferred multiple times only to be told I had to go to a different location. Once I got there I must say Wilnelson was very very helpful. He listened and stayed even with all the extra added computer issues (which took almost an hour) that were going on he wouldn't go home until he took care of me. Needless to say besides Wilnelson being so helpful this was the absolute worse experience I have had with U-Haul. By the time everything was figured out I was too tired to even take anything off the truck and now I have to find help just to get it unloaded today and be able to turn the truck in. I must say again that Wilnelson was great.
LYNETTA S | First ImpressionsI hope to get back what I didn't use back on my card please
SANTOS R | First ImpressionsKnow help at all
anna s | Overall ExperienceThe staff has always been great with me I have used this same office for 10 years thank u guys for your great services!!!!! You are the best
CYNTHIA W | Overall ExperienceI had to paid for one I didn’t use…. And was $230…other than that it was ok.
Rafael N | Overall ExperienceI really do not care for the design of the building. Only one elevator for everyone to use, access is only a one line road, which make it very hard to get to the elevator if other people are there unloading. Among other, but because of the location, you are kind of land lock.
WESLEY J | First ImpressionsI chose the wrong size storage and they was very helpful in helping me change my storage without a hassle.
KRYSTAL W | First ImpressionsThe only thing I did not like is there's no A/C for a storage to maintain our things in good condition to not get mold on them. I think the storages should have AC on all of them.
Waleska H | Overall Experienceit was awsome
awni m | Overall ExperienceLo único que se debería mejorar es la falta de los carros para poder mover las pertenencias y los trabajos que hacen en las unidades alquiladas. Personas trabajando la mecánica y no dejan espacio para estacionamiento
Nitza M | Overall ExperienceBut there is no furniture dolly to help me move the stuff in flat bed
gordon l | Online Move InI did it online truck and added the storage room call before I went to get the truck I was told he could not give it to me it's not working I had to call U-Haul and see who I had a truck for me was told to go somewhere else it was my pick up time got there not on the computer for the location wasted gas again had to go to the main office and they had the truck there and that's where my storage unit was at the same place I could not do anything but smile and hold my tongue I had other things to do did my check on the truck by the paperwork here we go again the gas I had to go get the lady and have the young lady that helped me come out and check the gas gauge because they said it was almost on the half by the paperwork but it was almost on E (wow)
Shamika D | First ImpressionsNo move in carts. Place was packed with people moving in and out and no carts were there to assist.
Linda S | Online Move InFrom check out to check in it was choas, i had to drive to 3 different locations for one reservation and rep didn't note my checkin and held my deposit would not recommend will not return. Uhaul needs to be closed
WARNELL S | First ImpressionsTook a ling time and the lady who helped us return it was not kind at all.
Samira L | First ImpressionsThe email was a bit confusing and I ended up paying for 3 Uber rides.But it worked out in the end.
Barry O | First ImpressionsIt was only one small cart to get our stuff up three flights it is ridiculous people parking their cars in front of the elevator eating lunch preventing people from unloading there's nobody around to talk to I wouldn't recommend this to my worst enemy
STEVEN M | First ImpressionsI had to pay a large amount of money to get my belongings out of storage, after paying that large amount I discovered I had the option to do a 24 hour agreement to save money but it was never offered to me, times are very hard so it was very disappointing to know that information was withheld deliberately withheld.
Julius G | Overall ExperienceI am not happy with my rental today I can't believe I paid 70 something dollars for a truck for a couple of hours and all that truck did was sit in my yard
Sheraraka D | First ImpressionsThank you!
SERENE F | First ImpressionsI wasn't told, nor given the gate cold to enter the U-HAUL STORAGE where my things are located @ 9595 N. Florida Ave. Tampa, Florida 33612. Could u send me the gate code back, please? How do I go about finding out what the gate code is, tho?
Sylvia T | First ImpressionsThis location is very backed on weekends. They could hire some more people for the weekends.
Rawad Z | First ImpressionsHave used U-Haul storage several times b-4, always Excellent service and easy to work with. Would use again.
Josphine W | Overall ExperienceNo problems at all and when I was late they was kind about my situation thank you
Daniel B | First ImpressionsTodo excelente, mi recomendación es que debe tener acceso asta las 11 pm
Jose N | Overall ExperienceAll staff are excellent
jennifer p | Overall ExperienceCouldn't find it bad directions to small
Cicely J | Overall ExperienceNo lock was in the storage unit. Facility was not clean nor did it look safe. There was no one on site to help out with getting a lock or upgrading unit. I tried calling and it was going to be a 40 minute wait to speak to someone. I just took the lost and booked a completely different storage company. I would never recommend someone doing business with Uhual storage.
Antonio P | Online Move InNo one at the office at 9505 to provide info just had to figure it out on my own. There was a notice regarding a remote to enter but no one at the time of rental offered that or explained it. It says 24/7 access but then other notices say shorter restricted hours. Confusing
Mary L | First ImpressionsApp doesn't work very well for ID upload. Please fix. Other than that, everything was great.
Emily W | First ImpressionsPésima atencion al cliente, el personal de atención al cliente es grosero y no ofrece soluciones serias. Pedí una devolución por la cancelación de mi estorage y aun no me la han realizado. El peor servicio.
CesarMiguel R | Online Move InDayna and her team were amazing and understanding for extreme situations. The only drawback to the location is the drainage. Thanks again.
Clay G | Overall ExperienceLove Ed it
Jelissa v | Overall ExperienceThank you so much for the use of the storage unit...if I need a storage unit again I will be using U-Haul....I will recommend U-haul to my friends
Joel M | Overall ExperienceThe website needs to offer the option of choosing the unit location and not assign a unit. A system like that used to get tickets for a sporting event would be in my opinion better
Carlos M | Online Move InThe assistant that helped me was friendly and very knowledgeable.
bella c | First ImpressionsI have been with U-Haul for the last 4 years with my storage unit and have been very satisfied with everything. I also use them for U-Haul moving trucks as well. Everything is very convenient and online or in person to make the experience more pleasurable. Thank you so much for making this process so easy!! I will absolutely use U-Haul again when I need to.
Denise D | Overall ExperienceThis property is excellent very well kept and clean all the staff members are amazing and a pleasure to do business with.
Mark G | Overall ExperienceWhat is the use of having when you have no light in the storage unit and you can barely see? I'm not happy with this site.
EVELYN F | Overall ExperienceDrug activity and a meth lab in locker .. The staff and movers were wonderful
Dorothea c | First ImpressionsMy only issue with UHAUL has been reported to and addressed by the office staff at 9505 N Florida Ave, Tampa, FL 33612. Basically, it should be made clear that a space reservation is not secure unless money is deposited. I was given a reservation number, but when I arrived three days before my move to the new space (in the same building) I was told it was given away to someone else who paid to move in sooner than I had told them I would move.
ELIZABETH G | Overall ExperienceI've rented with uhaul for years. Very satisfied.
jennifer p | First ImpressionsGreat
DONALD W | First ImpressionsExcelente
NANCY L | Overall ExperienceHave always used Uhaul for all my moves. As always I received excellent service.
Chiquita M | Overall ExperienceGood stuff keep ii up
sylvio d | First ImpressionsMs Dana was very pleasant and straight to the point. We were pleased to work with her.
Kish B | Overall ExperienceGreat manager dana
JIMMY S | Overall ExperienceI will recommend uhau.l to everyone. Thanks
idabel c | Overall ExperienceI payed my rent on the 7th of December I moved out on the 11th I should have gotten some of my money back
rosella m | Overall ExperienceNice storage place, it has a lot of broken glass some people sit there doing weird stuff, spray painting, the facility is clean but has a horrible chemical smell
Anna Y | Overall ExperienceThanks Dayna for making everything role smoothly ❗️💪🏽💯
Robert R | Overall ExperienceLa chica fue muy profesional y me ayudó mucho.
Lourdes R | First ImpressionsThis is the first time I've ever rented a U-Haul it or a storage unit and if I ever have to do it again which I hope I don't I'll definitely go back to U-Haul
Terry G | Overall ExperienceThe clerk at the customer service desk made a questionable yet distasteful comment towards me. I would highly advise whoever her supervisor is to retrain her on customer service. If it wasn't for the cheap price I truly would have went somewhere else.
fayvritte p | First ImpressionsMy family have always used Uhaul for all of our moving experiences.
Chiquita M | First ImpressionsI didn’t get the free lock for the storage
Beatriz S | First ImpressionsTruck was not in good driving condition.
adlin s | First ImpressionsCouldn’t of done it better myself!!! Thanks again
Robert R | First ImpressionsLo único es q no ai carritos suficientes para mover las cosas es muy difícil cargar a mano eso es todo gracias
jannette r | First ImpressionsI love it
Jerrard H | First ImpressionsTeniendo espacio y yo habiendo hecho una reservación mi esposa tuvo una emergencia de hospital y ellos no quisieron darme el spacio gratis como nos correspondía por un mes parA vendercelo a otros clientes
daniel r | First ImpressionsMy unit was one of them that had standing water in front of it after it rained. Had to walk in standing water just to access my unit 1064. Grounds and bathrooms were clean.
ROBERT R | Overall ExperienceGreat experience. The staff was really nice and went out of their way to help us. Thanks for the great service!
alexandra d | Overall ExperienceFalse advertising. This storage is not 24 hr access as advertised. This was the only reason why I purchased this storage. It made things very inconvienent, cost me money, and caused uneeded stress!
ADRIENNE H | Online Move InNever again. The facility is ok. However, your customer service as a whole is trash. I will NEVER do this with uhaul ever again. Especially renting vehicles.
keynaud p | Overall ExperienceNone
Lance P | First ImpressionsThere were four people behind the desk, one person was on the phone and it wasn't business related for the 15+ minutes I waited in line. One person was working with the customers and was very professional and enjoyable to work with; one young lady stood around and watched the lady on the phone and walked about as slowly as possible without actually stopping; the other guy was working in and out of the yard and asked the 6+ customers in line if he could help. So 50/50: Extremely helpful and extremely not helpful - as a former manager, I am not sure what value added the tall, young lady was as other than smiling, she did exactly nothing the 15+ minutes I was there while the other young lady did all the work. Then icing on the cake, the lock on my newly rented space was missing, so I had to come back and get a lock.
Matthew F | First ImpressionsIssues with initial reservations from not receiving correct storage to pickup and drop-off issues.
greg h | First ImpressionsWe had the pleasure of being taken care of from a young lady named Comiller ( unique name ) She was awesome .Comiller is a very helpful and pleasant young woman .our experience was very good .
edna c | Overall ExperienceThanks for the free 30 days after the truck rental, and great service .
Reginald D | Overall ExperienceWe had our storage on the second level, and the elevator DID WORK but staff put a punch of OUT OF ORDER tape everywhere. It was a terrible experience.
Kish B | First ImpressionsAfter I payed for my storage unit and truck I find out from a customer that the elevator is broke and it would take 2 days to fix. Also there was a associate she was laughing and joking with one of the customer were uyou could barely hear the associate waiting on u
Gwendolyn W | First ImpressionsThe people are very very helpful and nice.
carol l | First ImpressionsEveryone was very helpful at this Uhaul location, I was redirected here after Ybor city Uhaul failed to reserve the booked storage unit I reserved 2 weeks prior. This type of business management at the other Uhaul (not Florida Ave) is unacceptable.
garrett p | First ImpressionsWe were given the wrong address for the office. It was a pain..
Rebecca W | First ImpressionsWould’ve been nicer to of had a unit closer to my residence. My piece of mind is slightly on edge because of my items being so far away from me.
Gary M | Online Move InThe staff that I worked with over the years were very helpful and professional. . However, I did find it very inconvenient that the office at the actual site was closed over the past year or so. I strongly believe that someone should have been available onsite to serve the customers. Thank you very much.
KAREN B | Overall ExperienceThe service staff was helpful but it is a poorly run company.
Madison S | First ImpressionsI rented my unit (at 1030pm) and was advised it is ready to move in TODAY. This was very convenient for what proclaimed to be "My 24/7 storage facility". Upon arrival, the access number did not work and I could not access my unit (just hours after I secured it). After travelling 2+ hours to unload and store my goods, I was left at the gate locked out with no support after hours. I called every number that was posted for after hours support and no support was to be had. I left roughly 6 voicemails and never received a call back. I finally reached someone at Uhaul Cust Svc, but they said 'only someone at the sight can get me access'. So i was unable to unload my goods after waiting onsite for over an hour looking for help. Most ridiculous from this snafu, is that 'My 24/7 storage facility' was CLOSED. Nowhere EVER did it ASK if after hours access was needed, nor did it advise there is a "PREMIUM" for this service.
Andrew E | Online Move InI was told I would be paying for a 5x5x5 and the storage unit I got barely fit the four boxes I had in there and a TV. That was super annoying, better advertising and more informed employees would be helpful. I paid 60/70 every month for a space that I was lied to about but I was desperate so I let I be.
Carmelo C | Overall ExperienceBeverly was very help and knowledgeable. The entire staff at the location made me feel very welcome as soon as I pulled up on the property. Very help with all the equipment. I appreciate all the help that they offered.
eva c | First ImpressionsPlease understand It is nothing against any one. Ok but being I am a business analyst I need to do this review. Main issue is customers have to Wait long time in the lobby. When an agent calls us mostly they say they can not help and as they are not trained and only manager can do it. Then they sends text to manager and says manager is in the office but busy. And customer have to wait. And wait and wait. So it is not efficient. They have to be more accountable and transparent of utilization of work hours in order to help customers faster and better. Time is the essence for any one. I am giving a bold and honest feedback since you asked me. I hope it is not going to deprive me of my future rental needs. I have seen this happen many times.
Raju C | Overall ExperienceThe staff was so helpful and the Manager Dayna R. went out of her way to HELP me...😊
SHIRLEY H | First ImpressionsJust one suggestion. The Uhaul facility at 9505 N Florida Ave needs a sign stating that the office is located at 10145 N. Florida Ave 3 blocks away. On that sign you need directions on how to get to the office at 10145 N. Florida Ave. Actually the sign could read head north past two traffic lights, after the second traffic light look to the right and the office will be there. Only 3 blocks away. I know this may seem petty, but you wouldn't believe all of the people that I have encountered at the 9505 N Florida facility looking for the office.
PHILIP B | Overall ExperienceKeys weren’t even on site when I got there. Ended up being late to pick up furniture in time now I have to reschedule pickup. Complete waste of time and energy-will never give uhaul my business ever again.
Julian HFilthy and no communication for move in.
Jeffrey L | Online Move InGreat friendly staff
Shanice C | First ImpressionsVery pleasant experience.
Richard c | Overall ExperienceRetrain ALLLLL YOUR STAFF!!!
VICTORIA H | Overall ExperienceComiller was fantastic she was very helpful despite the horrible day I was having.
MILAGROS C | First ImpressionsDayna was a rock star for me and my family. The truck broke down and she did everything within her power to accommodate me. She was knowledgeable about all service's offered in my time of need. She was pleasant and very helpful throughout the entire ordeal. She definitely is a keeper.
Natasha C | First ImpressionsThe website as well as the paperwork they gave me when I got there stated that you have 24 hour access. I was told I only have access through 10pm. I pointed out that the website and the paperwork say 24 hour access. They said there was nothing we could do and to call/email the manager. They gave me her card. When I called the cell phone number on the card and went through the prompts, the message said that they could not help me and that my number would be blocked. I emailed the manager and received no email back. The only reason I selected this facility was the 24 hour access. Never again.
Todd R | First ImpressionsI made a reservation a bit more then a month prior to my move an picking up the truck was fine but then returning it was a hassle. I went to 3 different locations, the first 2 were closed an did not have storage on site as I reserved prior. I was upset driving around trying to find a location with both storage an rental drop off . Beverly was Amazing an super helpful an patient. I got there about 10 before they closed an she made sure to explain everything an made sure i has everything I needed. She is a perfect person to have in your company! Always want to be treated good an respected an helpful to your customers.
Zenia G | First ImpressionsWow beverly... Everyone that was working the day I came in was helpful... I was told I have 24 hour access to my storage but it's restricted to certain hours.
Jessica A | First ImpressionsI was very pleased with the service & facility
dwayne c | First ImpressionsI feel very comfortable with the service and staff
ELICK E | First ImpressionsThey lied about my stuff told me a had a time to pick my stuff up and still kept it
kimiko p | Overall ExperienceOnly issue was this facility closed early and at times it Was an inconvenience, other than that this facility was great!
OSLEYDI C | Overall ExperienceExcelente servicio muchas gracias
Jorge M | Overall ExperienceI had a safe stolen from my storage facility, which I was given a number to call. I hope there was video. Also the movers we hired off of UHAUL website (which are 3rd party, but promoted by UHAUL, did severe damage to many items. I have pictures I will be getting with UHAUL on. To be clear it was Christmas Eve when we moved out, will contact UHAL Monday. I will update review after speaking with UHAUL. The management at the storage location was very nice and it was very clean.
Ron K | Overall ExperienceStaff are friendly and enough to handle customers that come in. Thank you for having extra employees.
Susan M | Overall Experienceneeded more staff to facilitate the customer flow...the wait could shorten.
Michael R | First ImpressionsNice staff
Pro C | First ImpressionsCleaning ladies are inefficient and ineffective. Always taking breaks and lousy at cleaning the bathroom. Went into the bathroom after it was just cleaned and slipped, nearly did the splits, and fell to the floor on the soaking wet floor from the mopping that was done. No signs up saying beware wet floor. And sink looked barely clean still.
Diane J | Overall ExperienceVERY GOOD Help
Donald W | First ImpressionsA few hiccups but overall positive. Thank you!!
Tracy R | Overall Experienceno problems with vehicle, or check-in check-out
George ODayna made the move in-process quick and easy. She was able to explain what I was being charged for and even let me confirm the unit fit my needs before purchase.
Jaylin E | First ImpressionsUhaul is the best
Susan M | First Impressionsgreat
BARBARA G | First Impressionsnone
julious m | Overall ExperienceStore manager Dana on Florida Avenue she was an outstanding person when it comes to assisting me thank you Dana for your professionalism
dudley w | Overall ExperienceEverything was well as expected.
Gene R | Overall ExperienceThank you!
Patricia F | Overall ExperienceI’ll Let you know when I get a response. No one answers the phone. And I have yet to get response to email requesting end of storage rental I can reassess at the time my action is complete
mark t | Overall ExperienceAll my Yes answers are true. Rated excellent because I have not experienced any problems in 13 years. Thank you.
STEPHEN H | Overall ExperienceUnit and personnel were excellent but unit way too expensive. I got a unit 10x12.5 for less price than the 5x5 i had. i think that rent should be regulated bevaise i feel cheeted i was paying for more than 2 years 63+ when in the other place would ne 17 plus taces and insurance.
teresa i | Overall ExperienceVery helpful and accommodating staff
Phyllis T | Overall ExperienceI am one of your almost weekly customer These people you have are awesome I had a young beautifull very polite waited on me with beatifull smile That make my day really Her name was Courtney And also the manager KISTINA AND DANYA THEY ARE THE BEST I WILL DIFENETLY RECOMAND YOUR FACILITY TO ALL TGE PEOPLE I KNOW THANKS FOR GIVING ME THE OPPORTUNITY TO LET YOU KNOW HOW GOOD THE SERVICE WAS THSNKS A MILLION
Awni M | Overall ExperienceEverything is very nice very good crew Very pleasant nice staff I been renting trucks from this locations for years And its a lot better than every Company must premoting all thecstaff and shoukd give all bonuses for the job they are doing Thanks
Awni M | Overall ExperienceKeep up with the correct mileage in the trucks and stop tryna get over on the next customer.
Arnesheaire WI had a good experience and the staff vwas great
Nallie R | Overall ExperienceOnly complaint I have they were not willing to work with us on prorating our unit we closed on a house on the 20th payment due on the 21st.All I needed was one week due to he holiday.They said no
Lori H | Overall ExperienceWhat a well managed facility! Very clean. My household items were there for 6 months, and I didn’t find any bugs when I unpacked. Thank you!
Joan w | Overall ExperienceI wouldhave score u haul above average but I had issues trying to close my acct out but everyone there seemed very helpful even though it took awhile to resolve
Quaneatha P | Overall Experiencemanger was great helped me out so much she fixed my problem and saved my day want to thank her again for being so helpful .
Richard C | First ImpressionsWhen my reservation for the storage unit with accepted, there was no instructions as to what I needed to do to activate it as checked in and where to go, as my chosen location was a remote storage facility. It took almost an hour to get everything straight and have access to the unit. Better communication from U-Haul would be beneficial. The manager more than adequately implemented service recovery, which I greatly appreciated
Janel Hrented space in Fl via internet I live in Alaska required me in person multiple calls with out response second space rented I am billed for both
mark t | First ImpressionsNA
Christopher M | Overall ExperienceIt’s was closing time around the time I got my storage store associates failed to info me that the area she place me in is not accessible 24 hrs
Treyvon R | First ImpressionsNot enough employees for the volume of customes, had to wait almost 30 min to be taken care of
christina w | Overall ExperienceGreat
Louis P | Overall ExperienceThe worker was very respectable niceand very helpful That management at north florida is the best i ever seen Very well organized I been renting from uhaul very long time All employees are very happ
Awni M | Overall ExperienceWhen I called to reserve my storage I asked multiple times if everything on my truck would fit in the storage reserved. They said I would. I still have lots and now I have to get another storage.
Tina F | First ImpressionsSmaller inside units do not have enough lighting and I accidentally picked up a box of rat poison...horrifying. I get why they are necessary, but that was beyond unpleasant. Staff were helpful & kind.
KALLEN R | Overall ExperienceThe process was great, I used the storage for 13 months. I was satisfied.
Terri G | Overall ExperienceThey services are not clear on when you get your refund and we are in need of it
Terrance S | First ImpressionsThe staff is always working for thr customer
Don C | Overall ExperienceWe had that unit for approximately 10 years and were very happy with the staff and quality of the property. Thank you for making our stay and our exit a smoothe and easy transition.
wyatt M | Overall ExperienceI am thankful for U-Haul. You guys stored my things for a very reasonable price. The facilities were clean and the staff was very friendly. Thank you for making my moving experience one to remember.
Rosa B | Overall Experience7/15/19 I ended up getting stuck in the elevator for over an hour. The fire dept had to come open the door. Christine and Dayna were very helpful from the other Uhaul location. Very scary experience.
Sherrida H | Overall ExperienceIt was the most disgusting storage I’ve ever been to with roaches everywhere never what I recommend it to anyone
Stephanie S | Overall ExperienceThe truck was left with a bunch of garbage in it. Fortunately, the well staffed (with friendly associates) truck center up the street quickly changed my reservation and got me in a truck without too much time wasted.
Michael LThe mobile pickup is terrible. I spent 30 minutes waiting for the approval. I tried the chat and got no response. I called the number and was on hold the entire time. I was on my way to another location (with a person) when the approval finally went through.
Peter D👌
Cynthia C | First ImpressionsVery good customer service. Very knowledgeable and easy to ask questions and talk to
Luis R | First ImpressionsThe sign outside the facility said 24hrs when I tried to enter it said access denied. I was very disappointed because had I known it wasn't 24hrs I would have made it there earlier to move in.
Stefanie W | First ImpressionsThis has nothing to do with location. This has all to do with the terrible automated system. Scheduling the truck online is a breeze but the pick up is the worst and most cumbersome thing ever. I checked in around 9:15 or so and sat there waiting until almost 9:50 !!!!! Way too long, I'm sure a live person could have gotten me out of there quicker and much more efficiently. The whole account verification deal while we are sitting there waiting to pick up the truck doesn't make sense. It easily could be done before hand. The whole process should not take more than 15 minutes or so, you have to remember what people using your trucks for.....which is moving right....so people are on a time schedule and need to get stuff done...in a hurry. Thanks will definitely look for another location next time that has a live person.
Lawrence LPlace was full of roaches! When paying my bill online I was charged a late fee unnecessarily and it took an act of Congress to straighten out and be refunded.
Ashley C | Overall ExperienceKristina was polite,friendly, and very thorough in describing the storage units available, sizes and costs, hours of operation for both staff and customers. I was very pleased with the security, too.
Jo R | First ImpressionsRichard was one of the best customer representatives I've had in a long time. He was so nice, helpful and timely, which is hard to find these days. Great guy to have on your staff :)
Annie F | First ImpressionsNone
Don C | First ImpressionsEveryone was nice and property was clean always
TONYIALISA M | Overall ExperienceCalled to get help . Left a message and never called me back . Was there for 5 months and they raised the price on me . Never again
Mary P | Overall ExperienceThis location was perfect
JAMARI D | Overall ExperienceI had a horriable experience all the way around from start to finish from uhual if anyone cares enough they can ask and I will give the details
lisa b | First ImpressionsStorage as it should be.
Walter G | Overall ExperienceI REALLY Aprectiated the WHOLE team from the Storage Guy to the Ppl in the Truck check Building. Everytime Everybody was very helpful along my first time moving to Florida. They made my experience
Leshawn P | Overall ExperienceThe employees are outstanding and very knowledgeable. Excellent experience, great prices, and super clean and safe location.
Luis J | First ImpressionsGreat staff....
jennifer k | Overall ExperienceGood service
Anton M | First ImpressionsGreat uhaul service for last minute situations...
tayatta n | First ImpressionsVery good
Amaury L | Overall ExperienceThank you for the service.
robert h | Overall ExperienceGreat service clean property
sonae h | Reservationthe staff friendly and helpful
Mark C | Overall ExperienceI received excellent service at U-Haul.
jeannette w | Overall ExperiencePerfect service! Clean. Friendly. Safe!!
JULIE B | Overall ExperienceGreat service.
Healthy H | ReservationThank you l appreciated
ZDRAVKA S | Overall ExperienceAwesome Customer Service!
Radhames L | ReservationAwesome Customer Service!
Radhames L | ReservationAwesome customer service!
Radhames L | ReservationGood
YUSLANDI a | ReservationVery nice and patient they were very willing to work with me.
misty w | Overall ExperienceThank you so much manager Christina Ramos for all you did for me....
ZDRAVKA S | ReservationWe had problems using the restrooms. We often found the restrooms locked and we had no access. The other problem was the gate was broken several times and remained opened for days.
O'Donavan Y | Overall ExperienceThe staff inside was not very welcoming when we arrived. We were given the wrong address initially and were late meeting our moving help. The gentleman who helped with the truck return was friendly.
Jennifer E | ReservationI like the convenience
Jeanso D | Overall ExperienceMy experience was pleasant.
delores b | Overall ExperienceYou need accessible dumpsters for the customers. You should also let the customers know they can access the bathroom with their gate access card. Carla is very sweet, kind and helpful. Give her a rais
James B | Overall ExperienceGreat facility, and helpful and friendly people!
CHERYL V | Overall ExperienceThe storage space was convenient for me and the staff made my experience even better!
Ariyan G | Overall ExperienceNo complaints.
Diego S | Overall ExperienceMade the van check out easy. Then took me down the street to show me storage space.
Carl M | ReservationExcellent customer service
Khya P | ReservationAfter almost 2 years faithful service they evicted me because I did not provide an address fast enough for their patients and because I would not provide a u-haul storage unit with my tax information.
larry e | Overall ExperienceI recommend the Uhaul storage 100%.
josefina g | Overall ExperienceIve had more than one unit here over the years. Ive always had great customer service.
RENEE B | Overall ExperienceEverything was taken care of easily and quickly.
brandon F | Overall ExperienceRent was always going up an I had a very small unit. Also why would those that rent from you need to pay a minimum of $25.00 to throw anything away in your dumpster?
EARL H | Overall ExperienceAmazing staff always worked with me and helped me with anything I needed thank you Uhaul on Florida Ave
China P | Overall ExperienceVery good, well organized.
pastor g | Overall ExperienceThe personal workers were wonderful, thanks
Miguel T | Overall ExperienceWhen I got my storage unit I was promised a military discount. The manager Mark Parker forgot to put it in but promised to correct it. Never did. Went back on our co tract. Poor service. Rude.
wendy p | Overall ExperienceI was evicted due to the statements/personal issue of another tenant which has stalked, attacked me, as well as damaged my vehicle. This tenant is the ex-girlfriend of my fiance. Stick with yourpolicy
Felicia M | Overall ExperienceThank you for helping to make a stressful time easier for us. Everything went smoothly and your staff was great!
Joseph F | Overall ExperienceWas satisfied with service
WILLIE W | Overall ExperienceThe whole experience was great and the employees were excellent.
Scott O | Overall ExperienceExcellent in everything.
Shirley K | Overall ExperienceMy last month I wanted to pay my storage late but my credit card was charged without my consent after the late fee was added. If I had wanted to use my card I would have done so before the late fee
Rahsaan F | Overall ExperienceThe guys bent over backwards to help us however they could and gave us a great deal.
JERRY BMr.Jock is very pleasant great personality I will definitely only reserve trucks here due to his outstanding service.
Shawana MJock was awesome!
HEIDI CI would like to say thank you to Uhaul and Jock at the N Florida location for making my move out and Uhaul Rental smooth. Thank you Jock for your service. Hope you all have a great weekend. If I ever need to rent storage or a moving truck, UHAUL and the N Florida storage loacation in Tampa will be my #1 choice. Thank you :) Crystal
crystal MN/A
roger cBeing that there is two Uhaul facilities on FL Ave it would be a great idea to verify that the customer know exactly which one to pick up truck.
sabrina jI can't think of anything that I would other then there is such a very small office there and only one guy working would be much better if it was larger for two people to be in the office but the van was brand new lots of nice features that is really good
Debra PThe best experience EVER. The person who took care of me was so pleasant and welcomed by business. The van was very clean and it drove with problems or issue. Thanks for a wonderful experience.
Betty WYou're just fine as you are
Damon Aalways a pleasure
james mCustomer service was excellent..the gentleman was very helpfut to our need.
Jackie GScott was very friendly i felt like he was glad I was there he helped us out very quickly and efficiently. Very great attendant to our needs
SCOTT OEmail sent to traffic manager
TRINA GI don’t see anything that can be done better. Everything was a real help to us. Thank you for How professional everyone was to us
Hope LI didn’t have someone walk around with me and inspect, I had to take the truck home and clean all the windows and mirrors.
alex rIt went as smooth as glass. Will use U-Haul again.
ROBERT AI will come back for my next move, great costumer service.
JUAN SThis location is 2 thumbs up
Albert RVery quick and explained everything well
DYLAN BThis is the third truck I've rented from here and they always reek of cigarette smoke. Like, the stench was pretty incredible. Impressive, almost.
Kristopher GNonthing, Commander, Scott and Mark were UNBELIEVABLE!!! I have told my entire church.. Amen!
David BNothing!
MARGO MThe seatbelt latch on the side of the driver's seat was broken so I had to drive the truck without a seatbelt.
pauline oVery professional and friendly service.I Highly recommend this location.
BOGUSLAW HMark and Carol by far were the nicest people that i ever dealt with. They were very accommodating and kind and sweet. I am thankful to have met these very sweet people. I don't know if they knew how their kindness made my move much easier. God bless those 2 people. I love UHaul and would definitely use that company again.
Wade pNothing, people were great amd.equipment was.top notch will use again amd.again
BOBBY HA specific worker need to learn how to speak to customers and also work on his attitude.
Deanna BThanks for all you do U-haul. Great service
THOMAS BVery satisfied customer
Leila LAwesome customer service!
Tony cRichard was very polite and professional; an absolute pleasure to work with. I intend on adding my Google review for this store.
Richard CService attendants professional, polite, and attentive.
keith jThe employee at this location named Jock deserves a raise. He was incredibly friendly, professional, and helpful. Even hitched and unhitched the trailer for me. I can't say enough kind words about him.
Brooke NThe experience was not with the location it was with Uhaul itself. I placed my reservation one week in advance but on the day of pickup all kinds of bad things went wrong. The truck size & location was changed. Pick up time was also changed. I finally was helped by Kim in the traffic area who helped. It made me not want to use Uhaul again.
michelle HJock provided extremely good customer service.
Henry TI was really pleased with the staff and facility, as well as the promptness in which I was able to do business here. Jock was very efficient and nice. I'm would def come here again! :)
andrea aSo happy with experience from start to finish. Location employees top notch, helpful and understanding, informative, just all around nice gentleman. Equipment immaculate. Looking forward to may next rental.
James MJock was great! He was professional, proficient and very thorough. His customer service skills were outstanding, which is a rarity these days.
DENIS Msales person was quick and efficient for a walk up rental. very helpful
BRYAN BI can write a book on my experience with this rental. Not Good!!!!
Theresa SJock has great customer service, Keep him!!!
Nancy RIt needed tires services. Also being a senior my storage space don't have light . The staff specially Mark are great. Very friendly and polite.
WANDA QExtremely grateful that UHaul accommodated me on short notice. Everything was perfect.
philip BI had an excellent experience renting a cargo van from this office. I had some special needs with my rental and the staff were courteous and helped me every step of the way to accomplish my rental. Thank you so much for all your help. It was a life saver!
LOIS E