Customer Reviews for U-Haul Moving & Storage at Eubank

Rating:

5.0

The two gentlemen that helped me at the pick up location were very very helpful

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5.0

Customer did not leave a comment.

Rating:

5.0

I just want to say, the staff and facilities are so well maintained. I love using them. They have always treated me well there.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Transition went great from start to finish, that you

Rating:

5.0

The gentleman who helped me was great, I forgot his name. Very friendly was there when I picked it up and was there when I left it. I apologize if it was a little dirty I was running out of time. Thanks

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5.0

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5.0

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5.0

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5.0

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5.0

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5.0

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5.0

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Rating:

5.0

Excellent & knowledgeable Customer Service

Rating:

5.0

Rented vehicles several times during past 2 years. Always great customer service. Team is easy to talk to, and they know what’s going on with their vehicles & take care of them. When i returned my truck, the agent came right out onto the lot and checked mileage, gas gauge & condition, then sent me on my way. On super busy days, longer wait to check out, but not more than 10 minutes. Signing up on website felt a little bit complicated at first, but quickly got easy, and email confirmations come into yr inbox quickly.

Rating:

5.0

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5.0

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5.0

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5.0

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5.0

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Rating:

3.0

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Rating:

5.0

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Rating:

5.0

Nothing needs to be improved. Wonderful.

Rating:

5.0

Excellent CS all around.

Rating:

5.0

All good

Rating:

4.0

Due to the the weather problem and out of our control we thought we would of got a better deal. That's the real world though, so make sure you get full usage of the vehicle you rent. Thank you. Otherwise, the workers are great.

Rating:

5.0

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5.0

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5.0

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5.0

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5.0

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5.0

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Rating:

5.0

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Rating:

3.0

I think it’s ridiculous that my pickup location changed simply because I pushed my pickup time back 2 hours for the same truck. Then the online pickup didn’t work; thankfully this location was open. And when I dropped it off the online return kicked me out after taking a picture of the interior and I never received a final receipt by email.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

This was a last minute rental which worked perfectly to support a cross-town move of furniture to two different location. I was completely satisfied and would refer friends and family to this business.

Rating:

1.0

Reservation was messed up for pick up. Was given wrong truck and vehicle tow, had to wait an extra day to leave. Was given the wrong drop off location. Location that was given to me does not take the vehicle tow. From pick up to drop off was a horrible experience.

Rating:

5.0

Nothing -- Jeremy is great and everything was perfect.

Rating:

5.0

Nice people

Rating:

5.0

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Rating:

5.0

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5.0

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Rating:

5.0

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Rating:

5.0

Professional, helpful, fast service

Rating:

5.0

The 2 gentlemen working. We're so kind and patient with me me. They went out of their way to make my check in and return Go as smoothly as it could possibly be. I really appreciated being their customer. This is the only location I ever rent from.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

The man at the service desk was extremely helpful and patient.

Rating:

2.0

The people were all very friendly and helpful (A+), but... We rented a 6x12 trailer & reserved a storage room in Tucson, and drove from Albuquerque with the intent to unload upon arrival. We booked the storage by phone. We arrived in Tucson 15 mins before closing and were told we would need to "come back tomorrow" even though the person on the phone told us that as long as we could get there before they close, we could get set up and that the storage was then accessible 24/7. I went back the next day and was informed that there were no units available and was told that this "Happens all the time". I then called around to all other Uhauls in Tucson and finally found one with an available unit and we finally were able to unload this yesterday. 1 week later. I don't understand how making a reservation doesn't hold the room. Maybe charge a non-refundable deposit? IF they don't show up, then you can re-rent it. SUPER frustrating not to mention significant inconvenience.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Great as is. Keep up the good work

Rating:

5.0

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Rating:

5.0

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Rating:

4.0

I was a little concerned with leaving the blankets outside but figured uhaul knows what they are doing the property layout is not the easiest to maneuver with the big trucks.

Rating:

4.0

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Rating:

5.0

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Rating:

5.0

Levi and Jeremy were very thorough from start to finish. I would recommend them to friends and family. 5 Stars!! Las cruces was also on it. Thank you

Rating:

5.0

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5.0

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5.0

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5.0

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5.0

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Rating:

5.0

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5.0

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Rating:

5.0

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Rating:

5.0

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Rating:

5.0

Excellent customer service.

Rating:

5.0

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Rating:

5.0

The guys were helpful and friendly!

Rating:

4.0

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Rating:

5.0

Truck performed great, staff professional and helpful as always.

Rating:

5.0

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5.0

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Rating:

5.0

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Rating:

5.0

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Rating:

5.0

All very friendly and helpful!! TY!

Rating:

5.0

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Rating:

5.0

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Rating:

4.0

Quick, efficient, and professional.

Rating:

4.0

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Rating:

4.0

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Rating:

5.0

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Rating:

5.0

Noting. Service was great. Workers were really helpful and nice

Rating:

5.0

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Rating:

4.0

Service was excellent, parking lot is way too tight.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Appreciate the flexibility afforded me by switching from a 26’ to a 20’ troop at the last minute. Thank you.

Rating:

5.0

This is my 3rd time renting from this location. Great customer experience. The check-out time took only about :10 minutes and the check-in time took about :3 minutes. Very satisfied.

Rating:

3.0

The staff were nice but not particularly attentive, we had to wait several minutes to pick up our vehicle despite being the only people there.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

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Rating:

5.0

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Rating:

1.0

Vehicle broke down in the middle nowhere with only 40 thousand miles for same thing had been serviced for previously. U-hauls response with the exception of sue who was excellent. Was very poor. Words can’t express how bad the experience renting from and dealing with u-haul customer service was. They don’t return calls. Leave their customers stranded. And when they do send someone to help over a day later I had to unload and re load a 27 ft truck because they only sent one person to do it even after they knew I was a senior citizen with a special needs daughter it has been over there days since the trip finally ended and the promised call from a supervisor to work out compensation for the ordeal. Still has not come. I will never use u-haul again and will be more than happy to relate my bad experience far and wide to whole ever will listen. To never ever use your company. You give customers that pay up frount broken equipment for one way rentals hoping they get the vehicle as far away as possible. Before being stranded.

Rating:

1.0

The worker who I returned the U-Haul to cursed me out for being at the location before 9 AM, it was 8:57 AM. I was waiting outside the building for it to turn 9am when he cursed me out then angrily took the keys from my hands, and told me too “F- off”.

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

Both customer service guys are always so uncoueteous. It's like not just me but all customer in waiting room are doing them a favor. Unwanted favor. No hello, no thank you. Just give me your credit card and let me go on break . This is my 3rd and final time giving this place my money . Always such an unpleasant experience.

Rating:

1.0

Upon arriving to the store, I walked up to the door 5 minutes early. The door look like it was open so I opened the door it was dark inside so I started to close the door, the employee Zack who was outside came around from around a truck and stated "what you can't read times are on the door." He went inside at 9AM he came to the door and i went in, he asked if he could help me gave him my name and told him I had a reservation and it was the last one I would make due to his attitude. He told me if I didn't like his attitude he could cancel the reservation, that its not his fault people don't know how to read, and he is only paid to be nice to customers while the store is open. Needless to say if these are the kind of employees you have working for you, then you don't deserve my money.

Rating:

5.0

I can't seem to locate the access code there is no email I have received that contains that information. Please have it resent to via email that follows fgallien605@gmail.com please here at the store now need asap

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Zachary was so patient, kind, and helpful! I highly recommend this facility!!

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Friendly and helpful staff.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

The outside of the building was well lit but no lights inside the unit. The ceiling is pretty low so it is very dark inside. This makes it difficult to see anything while moving your items in or out. Also I moved all my stuff from one uhaul facility in las vegas to this one in Albuquerque and the price of the units was significantly different. Way more expensive in ABQ Lights in the unit would make a huge difference

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

They looted my storage.

Rating:

5.0

This team provided excellent customer service, including truck rental and storage. Thank you

Rating:

5.0

I want to thank your team for accommodating my names of some storage. Everyone was very helpful and kind.

Rating:

5.0

I want to thank U-Haul for everything and maybe in the future will rent from U-Haul again the staff was helpful and understanding

Rating:

3.0

I was supposed to have a free month of storage with rhe rental of my moving truck but because I was getting the last unit, it was not free and that is why I've planned on moving all my stuff out rather quickly.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Great people hear

Rating:

1.0

Was charged a fee for losing my key I applied for easy pay but I always had to come in and pay sometimes a late charge was applied because I thought they had received payment from my account but they couldn’t figure out how easy pay worked so the faked it and said it would apply but it never did I think they pocketed the late fee money . Clerk were rude and looked stoned every time I went in to pay and if I payed cash I would always get a text message saying my payment wasn’t received so in order to avoid the $25 dollar late fee I must make a payment sometimes I payed twice in one month I was to cautious to give them my credit card because of what they might do .

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

4.0

This is the busiest uhaul faculty ever. There is a s always a wait because there is a long line. Must be a popular location.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

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Rating:

5.0

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Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Sam in particular was a pleasure to work with. He was professional and really took the time to help me understand all the options.

Rating:

5.0

The gentleman who we worked with was very short with us. He did assist Us in finding a better location that would suit our needs.. However when we or when we asked him to call and see if they had availability he dial the number and then hang up hang up. We had the reverse situation at the office on San Mateo. In the same day she was able to call the Eubank office and get everything squared away so we didn't have to go back-and-forth.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

The staff members were very courteous and attentive and pleasant.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

When I first got to the store I believe the gentleman name was bailey but he was kind of rude. I had to tell him myself that changing his attitude would make life alot better

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

Always Excellent Customer Service. Only U-haul I will go to. Mark waited on me, Bailey and Jerry. Helped me also. Keep up the Excellent Service. Thank You

Rating:

5.0

I'm just still waiting for a balance to see if I have a credit, Last time i had a credit and never knew it. But other than that Good Service Thank You

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

I was very disappointed due to the fact that I was promosed two months free and then the employee denied he had said that. Had rented a moving vehicle and when i got to location off Coors they couldn't find reservation. I think this bate and switch is a terrible practice that employees use is very dishonest.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Please always keep in mind...most people are not regular users of storage facilities. Please assist, accompany anyone who expresses confusion in understanding how to access a locker. Walk them thru it and explain. When I left...(27th of June) to move my belongings to a much closer locker company location, I asked a u-haul employee on the parking lot if I neede

Rating:

4.0

Very well maintained facility, with a friendly staff. I wouldn’t hesitate to use their services again.

Rating:

5.0

The storage unit was very useful, adequate, and nice. The staff was great. The location and condition of the facility were great. The only minor thing was that lighting in the unit would have been better. Thank you.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Friendly, helpful staff. Facility well maintained. Best prices in town. Overall great place for storage and best place for planning moves. Would definitely be a repeat customer.

Rating:

5.0

Great first-time renter experience. They answered all my questions and listened to my concern about my very densely-loaded truck’s load. We had options ready; but we were right on the first go.

Rating:

5.0

Clean, affordable, easy to get to.

Rating:

3.0

X

Rating:

5.0

It was a perfect 2 month place to keep my excess things while selling one house and buying a new one. Never had a single issue.

Rating:

5.0

I would like to give a special thanks to the employee at Eubank and Indian Rd. U-haul. Josh was nice enough to help us unload and was extremely helpful. U-Haul can use more employees like him.

Rating:

5.0

Great staff. Customer service was excellent.

Rating:

4.0

We were very pleased with the service we received, pricing was a tad high, but everything was good.

Rating:

5.0

Rep was great

Rating:

5.0

Jeremy is extremely helpful

Rating:

4.0

The guys onsite were a tremendous help to me when it was discovered that the U box had been loaded on the trailer backwards at the warehouse facility. They got the problem resolved quickly.

Rating:

4.0

The only reason that my review was not an excellent was because the location seemed to be understaffed.