Customer Reviews for U-Haul Moving & Storage at Downtown Main St

2,014 reviews

1117 E Main St   Grand Prairie, TX 75050
(E of Belt Line Rd)

(972) 262-5116

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(972) 262-5116

1117 E Main St
Grand Prairie, TX 75050
(E of Belt Line Rd)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Lashayla Walker 
Rating:
5.0

Owner was super friendly and helpful! Was a good experience.

Stafford Williams 
Rating:
5.0

Customer did not leave a comment.

JONATHAN LOWERY 
Rating:
4.0

Customer did not leave a comment.

Linda Cano 
Rating:
5.0

The customer service is outstanding

Gary Osterholt 
Rating:
2.0

Upon trying to return equipment, photos would not save or would reset. I Spent 25 minutes taking the same photos before giving up and going home after 9:00pm

Frank Sardinha 
Rating:
5.0

Customer did not leave a comment.

FORREST HOWARD 
Rating:
5.0

Customer did not leave a comment.

franklin rebolledo 
Rating:
3.0

It was very complicated to get the truck and to bring it back. Half the time your website did not work and it took a long time to complete everything

Kristi Dunigan 
Rating:
5.0

Customer did not leave a comment.

JESSICA TAYLOR 
Rating:
5.0

Customer did not leave a comment.

James Smith 
Rating:
5.0

NONE

joyce rhone  |  First Impressions 
Rating:
5.0

What a great crew always treat me with respect always in a good mood. If there were ever a problem they fixed it right away. They've treated me like they've known me a long time. Although I have been renting a long time but they just from the beginning have treated me just right

Gary Osterholt 
Rating:
5.0

Customer did not leave a comment.

Tamara Cain 
Rating:
5.0

Customer did not leave a comment.

JESSICA TAYLOR 
Rating:
5.0

Customer did not leave a comment.

Matthew Gyles 
Rating:
5.0

Customer did not leave a comment.

Latrice Joiner 
Rating:
5.0

Customer did not leave a comment.

JESSICA TAYLOR 
Rating:
5.0

Customer did not leave a comment.

LaToyia Newson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis Perez 
Rating:
4.0

Lower prices

Andrew Guerrero 
Rating:
3.0

You better tell the costumer about the prices, they told that I got a promotion and the next day I got charge 30$ more pl is the gas when I put gas on

erik martinez 
Rating:
5.0

Customer did not leave a comment.

Helisha Moore 
Rating:
5.0

This is the best haul operation that I have used! They are extremely knowledgeable and professional!

JAMES LUCAS 
Rating:
5.0

John. Thx. Fast friendly service.

Daniel Lopez 
Rating:
5.0

Fast and easy the guy was super nice.

KHAYLA DAVISON 
Rating:
5.0

Customer service was great !!!

DAVID INMAN 
Rating:
5.0

Service from reservation to pick up was awesome. Great team in Grand Prairie.

Kevin Timmerman 
Rating:
5.0

Customer did not leave a comment.

John Wallace  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Richard Smith 
Rating:
5.0

Larry provides great service!

JESSICA TAYLOR 
Rating:
4.0

The truck has a bad relay and trailer lights would not work. They were unable to repair the problem

Irby Foster 
Rating:
4.0

Customer did not leave a comment.

Sergio Gonzalez 
Rating:
4.0

My only problem was the U-Haul app. I attempted to take the required photos to return the truck multiple times. But the app kept refreshing and wouldn’t allow any pictures to remain. I have returned the truck clean, without any damage, and full of fuel with 101350 miles on the odometer. Please have the app do what it is supposed to do.

Leandro Ramirez 
Rating:
5.0

Customer did not leave a comment.

JESSICA TAYLOR 
Rating:
3.0

Customer did not leave a comment.

Victor Marroquin 
Rating:
5.0

the girl understood my concerns and felt as though the pick up location made a mistake and not me so she gave me a credit to lower the price to leave it there. still had to pay double what i should’ve but her understanding and the credit helped a lot

Taylor NeSmith 
Rating:
5.0

Possibly pricing per mileage should do a total price per day or hour using the UHaul not per mileage. Make a exact amount of each vehicle and how much it would be to rent for a day or by the hour.

biviana paniagua 
Rating:
5.0

Customer did not leave a comment.

Krameria Caraway 
Rating:
5.0

Excellent service.

Andrew Bueno 
Rating:
5.0

Customer did not leave a comment.

Patrice Green 
Rating:
5.0

Customer did not leave a comment.

Harold Perkins 
Rating:
5.0

The trailer lights had a short in the wiring. The tires And wheels was in poor condition

Henry Barnes 
Rating:
5.0

Good service

Fancisco Godinez 
Rating:
5.0

The two owners are always pleasant I had an error with the location I originally wanted to use and this location was soooo helpful and went above and beyond my expectations

Precious Wesley 
Rating:
5.0

Customer did not leave a comment.

Robert Lawson 
Rating:
5.0

The best 👌

Osmani Venzant 
Rating:
1.0

Pay attention when someone tells you "no insurance coverage" and you charge anyways. Then tell me that the guy will fix at check out time. And he doesn't...$15 down the drain

julio daconceicao 
Rating:
5.0

Made easy

Dorothy Rogers 
Rating:
5.0

Best service ever thank you!!

maria reynolds 
Rating:
5.0

Always helpful folks!

William Brock 
Rating:
5.0

Customer did not leave a comment.

JESSICA TAYLOR 
Rating:
5.0

Customer did not leave a comment.

Stephanie Kolar 
Rating:
5.0

Customer did not leave a comment.

abelino gonzalez 
Rating:
5.0

Customer did not leave a comment.

KRISTIE WOMACK  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kevrick Davis 
Rating:
5.0

I have never had such a great experience with U-Haul. He was professional, friendly, knowledgeable, and helpful. He was quick and had everything ready.

Quincy Ealy 
Rating:
5.0

I recently rented the U-Haul 6x12 utility trailer with a ramp to assist with a major cleanup project, and it exceeded my expectations. The ramp made loading and unloading waste incredibly convenient, saving me time and effort. The spacious 6x12 dimensions accommodated large items quickly, and the sturdy design provided peace of mind. Thanks to U-Haul, disposing of waste at the landfill became a breeze, and I highly recommend this trailer for anyone tackling a similar project!

Binil Philipose 
Rating:
5.0

Customer did not leave a comment.

Joyce King 
Rating:
5.0

Great customer service, very helpful. Would recomend to friends and family.

jorge marquez  |  First Impressions 
Rating:
5.0

Larry is amazing! I love this location.

JESSICA TAYLOR 
Rating:
5.0

This location always has the best service and vehicles when you need them. I would return and recommend to friends.

Whitney Waters 
Rating:
5.0

Customer did not leave a comment.

robert martinez 
Rating:
5.0

Customer did not leave a comment.

rick holt 
Rating:
5.0

Customer did not leave a comment.

Jerry Gentry 
Rating:
5.0

Customer did not leave a comment.

Nadine Caldwell 
Rating:
5.0

The guys in the office were very helpful and very nice

JAZMYN JIMENEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mitchell Mathis 
Rating:
5.0

Customer did not leave a comment.

Charlotte Finn 
Rating:
4.0

Customer did not leave a comment.

Joshua Chilton 
Rating:
5.0

Customer did not leave a comment.

SANDIP TIMSINA 
Rating:
5.0

Customer did not leave a comment.

Karon Weisner 
Rating:
5.0

Customer did not leave a comment.

Frank Hernandez 
Rating:
5.0

N/A

JINA BRYANT 
Rating:
5.0

Just keep doing what you do .

THOMAS PHIFER 
Rating:
5.0

Larry was so kind and professional.

charlotte winslett  |  Overall Experience 
Rating:
5.0

We ran into problems and had to use the call center after hours. They were absolutely horrible. They make people not want to rent in the future.

JAYME JONES 
Rating:
3.0

Pay attention to the customers’ requests as I asked for one way and received local. Make sure repairs to rental are completed properly before renting to another customer. I had to deal with window repair falling off and screeching during turns. If it hadn’t been for these issues the rental was clean and the personnel friendly.

Felicia Goodjoint 
Rating:
5.0

Customer did not leave a comment.

Paul Meunier 
Rating:
5.0

nothing

Valentin Luboya 
Rating:
5.0

Customer did not leave a comment.

bryan hernandez 
Rating:
1.0

You CANNOT do a self-drop off or pick up at this location, all trucks are behind a gate as this is a self storage location. If you try to drop-off after hours you will spend at least 45 minutes on the phone trying to hunt down a U-Haul rep and explain the situation. STAY AWAY - GO TO ANOTHER LOCATION - NOT WORTH IT. Also, it is no longer COPPER STORAGE it is now THE STORAGE PLACE

Juan Perez 
Rating:
5.0

The location is very convenient and friendly service

chanhdy nophaenkhma 
Rating:
5.0

Great service!

JESSICA TAYLOR 
Rating:
5.0

Everything was great

Winda Hulsey 
Rating:
5.0

John is a legend amongst men!! 10 outa 10 experience!! Thank you for everything yall do!!

GENESIS RODRIGUEZ 
Rating:
5.0

Customer did not leave a comment.

Mario Bahena 
Rating:
4.0

The 15” truck I was given had a problem with the alignment and it hard to switch gears. The truck was dangerous to drive. I didn’t have time to go back to UHAUL and pick another truck, so I had to continue using the truck and it kept almost hitting vehicles on the highway every time it kept pulling really hard to either the left or the right as I’m steering to keep the truck straight. I have a photo of what it looked like when I drove the truck to confirm what I’m saying. Every time I get a moving truck from UHAUL it’s always a Ford truck and barely works.

John Roper 
Rating:
5.0

Customer did not leave a comment.

Karen Weisner 
Rating:
5.0

Continue to do good things!!

Lorenzo Garcia 
Rating:
5.0

Customer did not leave a comment.

JEFF TREML 
Rating:
5.0

Very awesome staff and super efficient

Veya Salcido 
Rating:
5.0

Customer did not leave a comment.

Morgan Oathout 
Rating:
5.0

Customer did not leave a comment.

Stephen Silva 
Rating:
3.0

Customer did not leave a comment.

Joshua Howard 
Rating:
5.0

Nothing that I can think of. John and Kirby and other staff GREAT!!

Sharon Winzen 
Rating:
2.0

I reserved a van for $19.95 for one day online and this location charged me $89 base rate for it. I was in a hurry to get the van (it was for work and very time sensitive) so I just paid it, but they did not honor my reservation.

JOSEPH LOPEZ 
Rating:
1.0

Customer did not leave a comment.

Aaron Reives 
Rating:
5.0

Friendly staff.

Andrew Castillo 
Rating:
5.0

Customer did not leave a comment.

Charles Gordon 
Rating:
5.0

I have really enjoyed my experience with the jonesboro and grand prairie locations. Everyone was very helpful and friendly and went above and beyond for my stay and uhaul rental.

Maycola Harvey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cecilia Shaw 
Rating:
5.0

Thank you so much and I appreciate you for being so understanding and helpful and keep a positive attitude and mind with a smile

TAMMY FULCHER 
Rating:
5.0

A very helpful and friendly team The overall experience was great I even left a box of my good clothes and they kept it for me a couple of days Overall experience 10 out of 10 ✌️

Rhonda Houchins 
Rating:
2.0

The checkout was easy.

Latasha Jordan 
Rating:
4.0

Customer did not leave a comment.

Richard Sevaldsen 
Rating:
4.0

The truck and equipment worked and everything was operational. Only setback was the truck wreaked of cigarette smoke. Rentals are for all to utilize. You should charge a fee if someone smokes in the vehicle. At least, put an air freshner in it.

Jimmy Guzman 
Rating:
5.0

None

rudis cedillos 
Rating:
5.0

Customer did not leave a comment.

adam alsharis frank  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VIRGINIA MEADOR  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Arnoldo Lopez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT LEE WILSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BOBBY BOYIDDLE  |  First Impressions 
Rating:
5.0

Everything was non problematic, just didn't understand the whole h.r department intervening and having a whole different lock and key when I was late on payment..... outstanding job to #835054 and crew Larry,Aaron,John, Micheal,Kirby!!

Jeremy Aday  |  Overall Experience 
Rating:
5.0

Great service! Quick and fast. Even though the 4 digit codes the customer sets doesn't work and the employees just dismiss it as the system (as opposed to doing something to rectify it), the team made my move in and drop off very easy. They were very friendly and professional. The units were very clean and easily accessible. We will definitely be using them again. Highly recommend.

CHERE ROEBUCK  |  First Impressions 
Rating:
5.0

The kind, helpful staff made all the difference to me. It’s comforting to know that people like that still exist. I will definitely keep them in mind for future needs.

Margaret Scoggins  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MIchael Powell  |  First Impressions 
Rating:
5.0

Very accommodating staff, the facility was well maintained, and I was able to get in and out whenever I wanted to.

Joseph Schmalhorst  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DARRELL JOHNSON  |  Overall Experience 
Rating:
5.0

Helpful kind staff thats very accommodating for each customer. Would recommend this location to anyone in the Dallas area

JESSE JOHNSTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory Cannon  |  Overall Experience 
Rating:
5.0

Right place at the right time for the right price. Smooth transaction.

Cheryl Fatka  |  Overall Experience 
Rating:
5.0

This place will have my business as long as they in business thank u guys. 👍🏻

Jonathan Chacon  |  First Impressions 
Rating:
5.0

After leaving our items in storage for almost two extra years because of the pandemic, everything was still in perfect condition when we moved out. Larry and his staff were super helpful and saw that we had an easy time loading the trailer and checking out. The first day of our 1,900 mile trip has been very good. Thanks!

michael smith  |  Overall Experience 
Rating:
5.0

Mr. Larry and Mr. John are very professional to say the least, they work with you if you are going threw a diffucult time making your monthly payments, also they are truly understanding when it comes to you communicating to them your diffuculty with making a payment, I would like to thank Mr.Larry for working with me as a disabled army veteran! THANK YOU, THANK YOU, THANK YOU! Five Star Service!!!!!

matthew brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER GEORGE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cheryl Fatka  |  First Impressions 
Rating:
5.0

John was an incredible and delightful staff and I can surely recommend this location

MARISIOL AVALOS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Della Wagner  |  Overall Experience 
Rating:
5.0

The courtesy and integrity of the owner and staff at this place was outstanding, thank you for being a some of the nicest people I've ever had to do business with and if I ever need storage or propane or my friends or friends we will be back 5 stars is truly too low of a rating you deserve 10

Charles Elmer  |  Overall Experience 
Rating:
5.0

The manager was excellent. He made what I was trying to accomplish very easy. I was able to move my stuff in a couple of hours. He was very friendly and professional. Thank you sir!

charlotte winslett  |  First Impressions 
Rating:
5.0

Great customer service will recommend people to go there

chris harris sr.  |  Overall Experience 
Rating:
2.0

Morr than half of my storage was damaged and had spiders and rat droppings on it and had to throw half of my stuff away which a few items were high dollar and no one seemed to car about it.

Adam Chavez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alvin Mosley  |  Overall Experience 
Rating:
5.0

The two gentlemen that I met there was very helpful and professional, awesome job to both of them

Clifford White  |  First Impressions 
Rating:
5.0

Everyone was so helpful and accommodating!

shelby canida  |  First Impressions 
Rating:
3.0

The fact that I have to wait for a key to the extra lock required is a massive inconvenience. The guys running the operation are mostly customer oriented and welcoming enough, though.

bridgette gjerning  |  Overall Experience 
Rating:
5.0

Very professional ready to help best location ever

Francisco Castro  |  Overall Experience 
Rating:
5.0

Great Service?

JAVIER CHACON  |  First Impressions 
Rating:
5.0

My things were well protected and secure for the past 7 months with no issues. I would definitely recommend this location to others. Thank you

Missy Orr  |  Overall Experience 
Rating:
5.0

I used it for 30 months. Had a great experience.

CONNIE RICHMOND  |  Overall Experience 
Rating:
5.0

very nice and helpful staff :)

Teresa Morgan  |  Overall Experience 
Rating:
3.0

None

JESUS ORTIZ  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

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